Apex Digital

I have had the Apex digital converter box for a few weeks over a year and it stopped working. Nice how it stops right after the one-year warranty is up. The red power light is on, but will not turn on (turn to green) and it is making a humming noise. I can not afford cable, so this is the only way I have to watch TV. So now I get to stare at a blank TV. I can not afford to buy another box either.

I had my converter box for a few months working fine. Then, I stopped using it for like 3 months. When I went to turn it on, it just comes on—no picture and it's a black screen. I'm thinking it's the TV, so I switched it and same thing. I'm very upset because I brought it from Best Buy and they said, "Oh, we don't carry that anymore. You have to call the company." I found the number online to Apex Digital and they give me another number. No one answers and you can't leave a message.

Both Apex digital converter boxes quit within 6 months. From reading the other posts, it happened the same way. It worked fine and then all of a sudden there's a black screen with green light. It won't even power off. This is exactly how the first one quit. I cancelled my cable too late to get the government rebates, so I paid completely out of pocket for these devices. I am currently trying to get a hold of the manufacturer for resolution. Many of the forums indicate this will not be successful as it will cost more for shipping and repairs than the original price of the boxes.

Our Apex DT250 Digital TV converter box had completely stopped working. No power, no lights. It has not worked for quite some time now. We had purchased 4 boxes, 1 Apex, and 3 by 2 other manufactures. We had purchased them all within months of each other. The 3 DTV boxes made by the other manufacturers are still working great. Apex should reimburse or replace these poorly made boxes at no cost to the consumers. We paid cash for our boxes- and we demand that this company take some responsibility for its worthless product!

I purchased an Apex converter box in February 2011. It has never worked right. The signals cut out, it freezes, the remote doesn't work property and it doesn't get all the channels it's supposed to get. Last night I was watching it and it just quit working. The green light is on, but there is no signal, no picture, and no audio. Just a dark black screen with "AV" in the corner. The unit will not turn off unless I disconnect it from the power source. Unplugging it and turning it back on does not work.

After reading all the complaints from others not only here but at other sites, I'm not even going to bother trying to get my money back or repair it. I think I'm just going to go through my computer for everything and to hell with the TV. I refuse to give the cable companies one dime of my money. It's just not worth it, unless I can find a decent box that's going to last more than a year.

This unit does merit even one star since it is unacceptable merchandise. I purchased an Apex DT250 during the analog to digital conversion in late 2009 with the government coupon. I paid some and government paid $40. 3 months ago after purchasing the unit, it stopped working. The remote is not working at this writing, rare it may. Two months ago, however, the unit stopped sending video output after power on. Only after powering on and off many times is there any signal output, and it's either a green screen (which locks up the DT250 making it unresponsive to the remote's power off button) or incoherent video noise with no audio. Usually the unit is unresponsive to channel changing. Unplugging the unit at this stage and powering it up again sometimes gets it to output a video signal. Sometimes, I have to power it down and up several times, but no video output at all.

This product is **. Behavior under remote control (the only way to operate the unit) is often erratic with respect to content descriptions and programming. The unit runs very hot as well. This was the only brand available at Best Buy where I purchased it. There needs to be a class action suit against Apex and Best Buy should arrange repairs and/or replacements with a reliable converter box. The FCC needs to make aware that the digital conversion resulted in innocent consumers being forced to purchase inferior and defective units by Apex Digital in the absence of inexpensive alternative brands. It's clear the Apex DT250 is a piece of defective engineering and manufacture. Apex earned the profit but the consumer and the government got to pay. The government, Best Buy, and Apex Digital are all complicit in this outrageous and unsatisfactory outcome. We need compensation.

Without warning, the red light on the Apex digital TV converter on button became permanently on. As it is an indication that the box is dead, I did anything I could to resuscitate it and it will not budge.It is permanently on red, meaning that it is dead. These companies have pocketed their profit, and I`m left to hold the bag. The government ought to have told them to be responsible for any box replacement, if any material is malfunctioning due to manufacturing defect as it does, owing to inferior quality material. It is another government policy gone wrong, leading to inefficiency, and ineffectiveness The TV was doing fine until this converting mess. Can Apex replace this box without charge?

The Apex Digital Converter unit quit working. Red light comes on and the unit will not turn on. Even manually pressing the button will not turn it on and without the remote (which I have), it is impossible to use this unit as there are no controls except for the red button, not even a 'Reset' button. I am only one of hundreds or thousands who are complaining about these units. Mine is a DT250A and quit working 2 nights ago. This is another government incentive gone wrong.

This unit does merit even one star, since it is unacceptable merchandise. I purchased an Apex DT250 during the analog to digital conversion in 2009.

A little over a year after purchasing the unit, the remote stopped working. There is no way to operate the unit without a remote as it has no on-board controls whatsoever. I was forced to buy a new remote, plus shipping costs, which exceeded the cost of the original unit with the government coupon. The remote is still working at this writing.

Two months ago, however, the unit stopped sending video output after power on. Only after powering on and off many times is there any signal output, and it's either a green screen (which locks up the DT250 making it unresponsive to the remote's power off button), or incoherent video noise with no audio. Usually the unit is unresponsive to channel changing. Unplugging the unit at this stage and powering it up again sometimes gets it to output a video signal. Sometimes, I have to power it down and up several times to get video output.

I simply don't know how to troubleshoot the unit any further. I am not getting a flashing red signal from the power indicator like others have reported. It simply won't output video after power on without going through the drill described above.

Behavior under remote control (the only way to operate the unit) is often erratic with respect to content descriptions and programming. The unit runs very hot as well. This was the only brand available at Best Buy where I purchased it. There needs to be a class action suit against Apex, and Best Buy should arrange repairs and/or replacements with a reliable converter box. The FCC needs to made aware that the digital conversion resulted in innocent consumers being forced to purchase inferior and defective units by Apex Digital in the absence of inexpensive alternative brands. It's clear the Apex DT250 is a piece of defective engineering and manufacture. That's the polite to describe it.

The government, Best Buy, and Apex Digital are all complicit in this outrageous and unsatisfactory outcome.

I purchased 3 Apex converter boxes. Due to the economy going down, I had to stop my cable services. I have not had these units for five months, and one by one, they all stopped working. They are not getting any power. They were of poor quality. At times, the unit did not provide certain channels. I give these units, no stars. The unit does not get a rate from me at all, because it was less then unsatisfactory.

I was without a TV for over a day. I had to go out and buy another batch of units for all three rooms. I spent time,money, and wasted gas to buy something I already bought.

This is nothing but a gimmick to get people over to cable. This machine is a mess. It will break down, it dose not hold its reception and it is ugly! Cable should be something that you can get at your own pace, not forced. The lobbyist for the cable industry did a great job fooling the people. I'm sure plenty of folks got paid to put this system in place. We just loss more American freedoms. We used to be a land of the free. We need to change that phrase to Land of the Lost. Give me back my regular TV or refund us every time this silly digital thing breaks! Thanks for nothing!

I bought two Apex DT250 converters on 9/15/2008. Although both units are still working, ever since I bought them, both would lose channel 6 frequently and randomly (displaying "No signal"). I do an auto-scan and channel 6 comes in, but if I turn the DT250 off and back on later, it usually loses channel 6. Sometimes, it loses it after changing to a different channel and back to 6. I will never buy another APEX product.

In my case, Apex sold me dish networking saying they would stand behind DISH. Then when DISH started price gouging us, we went to Apex & KYDS Sales to try and rectify the case. I kept getting the run around, and Kyds Sales had rotating sales clerks. Upon DISH canceling our billing, Apex& KYDS Sales asked us for a $500 contract fee. Upon showing KYDS I had a bill of $25.00 plus tax change each month, KYDS said they would come and get satellite from the pole. Well, at the near end of two years and never coming in 2009, Kyds takes me to court for $500. I hired a man to take DISH down and took it to court.

In court, APEX states DISH is outdated equipment when in fact DISH had fired them and they couldn't use it because of their shady dealings. The judge did not know this nor did I. A fee judgment of $500 plus attorney's fees was set against me for which I cannot afford to pay while trying to get disability on a bad back and knee from a car accident.

I bought two Apex converter boxes. I used one and the other, I put away in the box (Never Opened). Within 8 months, the first box went out. I then took out the new (put up box) and it didn't last two months. Both boxes played fine the nights before. After the TV was shut off, it stopped working. I turned on the TV at 7 AM and it would not come on and we all know these boxes only work with the remote. The light just stayed red, no matter what, it never turn back on to green. It was just a waste of money and time.

In July 2009, my estranged wife (now ex-wife) sought out and negotiated an alarm system in our former (then current) home. She did this alone and without my knowledge or consent. This was the same month we separated and I had moved out of the house. She stopped paying the monthly monitoring bill when she found out that I was likely going to be awarded the house during our divorce. Following my actual repossession of the house, I decided to cancel the service since I didn't want it or need it. I spoke with several CSM's at Apex and each refused to speak with me about the contract or account and even refused to give me the passcodes necessary to activate or deactivate the system.

Therefore, I am stuck with a system that dispatched the police to my home every time I opened or closed the door. I eventually disconnected the system from my phone line to prevent any further false alarms and responses. Since that time, Apex has turned me over for collections to many agencies. The latest being FBCS or the Federal Bond and Collection Service. My credit is ruined, many false additions have been made to my credit record and I am constantly hounded by Apex and its representatives. Apex goes by several names such as APX or Vinnt (name changed probably to avoid all the bad press and complaints). When considering alarm services, please do not do business with these folks as they are less than professional and highly unethical.

I am having the same problem with the DT250 Digital Converter Box. There's a low-level hum while it's plugged in but not powered up, and then six weeks ago, it just wouldn't turn back on. I've tried unplugging and replugging, but the box absolutely will not power up. I find it very suspicious that it lasted pretty much exactly a year from when I first plugged it in and then died.

I bought the Apex DT250 at Best Buy when the conversion was happening and now it does not power up. From day one, it has very bad tuning and the connector for the cable wire has been loose and looks like it will fall off.

I purchased an Apex digital converter box around the time of the conversion of analog TV signals to digital. I have had poor reception although signal transmissions are close, and I'm using different antennas including an amplified antenna. Recently the converter began to squeal loudly and the television screen went blank with alternating horizontal lines. The TV is fine however; the converter box will not even power up and emits a low pitch sound when plugged into an outlet.

Digital TV Converter Box - DT250 broke after less than six months use. Company will not repair or replace.

I bought two of these boxes in 2008 with the government coupons (which is nothing less than my own money). One went bad 8 months in, so I took the other one out and hooked it up 3 months ago. Now, it's bad. The phone is disconnected. Big scam. Thanks APEX! While you sit high and full on our cash, we can't even watch the weather report now! I'm out a few bucks but the government who taxes us for breathing is out even more! But of course, we pay for it in the end.

I purchased DT250 Apex at time of HD conversion, 2009 with HD receiver coupon. I have had reported no signal on 2 separate DT250 apex products. On both occasions, I was given solutions that far exceed both my limited time and resources to resolve a product defect issue. The company or corporation or group known as Apex should resolve this with their own far greater resources of time and money.

I immediately complained after purchasing two Apex TV Digital Converter Boxes. I received a few instructions that did not solve the problem. I informed the U.S. Department of Federal Communications Commission because they had provided the coupons as rebates in purchasing the equipment. But no one seems to feel that the equipment is adequate for public/private civil defense or emergency management.

I have made immediate attempts to obtain a refund or exchange for a different brand before the warranty expired. I filed with the government and the Apex Digital company in writing as well as by telephone. However, after several requests, I still have no assistance. Everything seems to be managed by remote satellite control. Sometimes it seems the equipment may explode.

I purchased 2 Apex digital TV converter boxes (model DT250). Both units failed shortly after the warranty expired. After searching the internet, it appears there are many other people with the same experience with this unit. It apparently is poorly designed and of substandard quality.

The company said to send it back and they will repair it but the cost for shipping and repairs could easily exceed the original cost of the item ($60) and the unit would still be of substandard quality. I feel that the company defrauded both the taxpayer and the general public by selling this unit through the digital TV converter box coupon program.

The Apex DT250 converter was a waste of my money as well as other tax payers' as part of the government coupon program (which is how most were probably sold). My mother's first box failed after about six months use. Her second box lasted about eight months. Both boxes exhibit the red power button symptom where the remote will not turn the unit on and manually pushing and holding the button will make it go green but never produce a picture. Both ran almost too hot to touch. And, both took progressively longer to start up near the end of their life. I am about to give her an Apex DT250 that I bought but only had powered on for a couple of months. However, after reading all the other posts, I expect it too will be dead in a few months.

We have televisions that are 30 years old and would still be working great after thousands of hours of use. That is, if the government had not eliminated their signal sources. Additionally, like others have said, the sensitivity leaves a lot to be desired with channels coming and going even from local stations with nearby towers. Of course, if the power supply has problems, all the other problems people are reporting may very well be related. If any product was worthy of a class action law suit, it would be this Apex converter and any other manufacturer's converters that are failing at this rate! And, the government should be one of the complainants in this case, on behalf of all the buyers who used coupons.

Their DT250 digital converter box is crap. Blows a capacitor after just a few months. Bought 3, 2 have gone bad.

As the US government cheated me out of the rebate coupons for these boxes, my grandfather gave me his as he got a new TV with a built-in tuner. He bought this July 2009! I installed it for him same month. I have been using it for 4 months. The box only has red light on. After researching on Internet, I discovered that this is a blown capacitor in the power supply. I find that this is a giant scam that the US government created with manufacturers to produce ** products to suffice political agendas to ** consumers. My TV is 11 years old and works great! The TV my grandfather had was 27 years old and it had no issues but add this digital box , 13 months! Wow! Really, thanks, Apex for your cheaply made junk. No wonder, I spent the extra money and bought a JVC for a TV!

We have three Apex converter boxes and one of them is dead and are told that we would have to pay 30-60 dollars to replace them. These converter boxes do not work. If we move in the room, get up from the couch, or a plane flies overhead, we lose the signal. We are constantly messing with the inside antenna and we have a terrible time getting a good picture. This is a racket. This converter box idea is a complete racket and we paid for 3 boxes and will need to replace one after just one year.

I initially bought 2 Apex Converter Boxes in December 2008. They were both dead by September 2009 and one of the boxes was on a basement TV that wasn't even used 30 times. I bought a Craig Converter box in October 2009. This is now June 2010 and this box is also dead. These boxes are very expensive and now selling for almost $60 and very hard to find.

It seems in these companies' haste to manufacture this product they lack quality. My radios, clocks, telephones, cell phones, toys, and other electronics are all used a heck of a lot more and cost a whole lot less; but, the quality is better.

These boxes are a typical rip-off with the Federal Government's blessing. There needs to be something done. I'm sure that there's a whole lot of complaints that people just aren't making. They just say the heck with it and go with cable. I refuse to buy cable.

The remote stopped properly working. It was a gamble as to what station would appear. The box will not turn on. It was an act of god to get it turned on and we did not switch it off. Now after a power failure, this box will not turn on at all. I want my money back! I am unable to watch broadcast television.

I have bought three boxes and all of them broke down with the same problem. I called the phone number and it is disconnected. This product is defective. No one has time and money to keep buying things that only last 4 months.

Purchase two Apex DT250 digital converter boxes using government coupons. About a month after 1 year warranty expired, both boxes went out. The boxes cannot be reset and manufacturer wants $35 for each box to be fixed or I can purchase a new one for $50. Ended up buying two more boxes and now another one has gone out and sure enough, about 1 month after warranty. Contact main office and informed me that I have to pay to send them in for repair and can only offer me $10 off the repair fee to get them fixed. After looking on the web, it seems I am not the only one with this problem and just about every digital box that is out there runs into the same problem. Cannot find on box with a good rating that does not seem to go out within a 6-13 month period.

This is getting very expensive if I have to keep purchasing or paying for repairs of these boxes every few months. The boxes are for my 65 year old mother on fixed income, so there is no need for her to have cable when she only watches a few local channels. A class action suit against this manufacturer would show the number of faulty boxes that have caused many consumers to purchase more boxes than needed simply because the boxes do not last very long.

I bought two Apex Digital Converter boxes with the government sponsored coupons in 2008. The first stopped working about 8 months of use, when the power light got stuck on red. When I sent in for repairs, the company insisted I pay for parts even though the box was still under the one year warranty. While still negotiating the terms of repairs, the second box died after less than 9 months of use. Eventually, I paid for the first box to be repaired, but the remote the company sent me stopped working after one week. Since then, I have been trying to get the company to replace the remote to no avail. After two months of almost constant reminders, a representative accepted to send me a new remote.

It's been two months since and I am still waiting. One thing: I am not going to pay a dime for repairs or purchase any product from Apex Digital. This is not a reputable company! The only reason I endured the terrible treatment from this company is that there is no other option available and I love the PIP function on my Sony TV. Now I miss all my favorite news and other programs.

I also purchased two Apex Digital TV converter boxes model DT250A last February with the government coupons. Both have now ceased to function completely. The first one went out after about 10 months and the second one at 15 months. The first one was rattling, so I opened it up and found 3 fried capacitors with the capacitor casing rolling around inside. The second one looked like it was alive, but On/Off LED was stuck on red (Off) and would not turn on.

I purchased two Apex Digital TV converter boxes model DT250A last February with the government coupons. Both have now ceased to function completely. Even when they worked, there were problems (without warning, the location of a channel would change, i.e. you had been watching Ch.2, switched to 11 and when you tried to go back to 2, it was no longer there but at another number; you'd have to search for, say 39, and other glitches too numerous to mention), but at least you could work around them. Now, just after they're out of warranty, they both stopped working, and I mean completely. I read some other complaints; and my experience seems to be the norm. Not only was I sold an inferior product, but the taxpayer was defrauded as well.

I bought the digital converter box with the government coupon in 12/08. Fourteen months later, it stopped working and is out of warranty. Looking at the complaints regarding this product, this seems to be a common occurrence, the programmed death of the product after one year.

I bought the box at Best Buy in 11/09. It just stopped working yesterday. It also would never show the schedule correctly - the time frame would go backwards first then go forward through the schedule. It ran really hot. I didn't expect to have to buy a box and then have it only last 15 months! What a rip-off! Economic damage. I used the coupon on this piece of junk and now have to find another one at full price. $40.00 loss of coupon and another $20.00 for the balance of the price of the box.

Once I received my federal coupons to purchase 2 converter box's, I went to Best Buy. Less then one year, both box's died (one died today 2/3/2010) (the other died this past summer 2009). I purchased box's Feb of 2009, I called Apex customer service and I was on hold for a very long time (over 30 minutes). To add insult to injury, the customer service reps barely spoke English. I explained to the reps that the box's just simply stopped working. Reps told me to send box's in and informed me that I needed to pay a fee. They couldn't tell me the fee because I needed to send box's in first! What? Are you kidding me?!

My friend and I bought an Apex Digital TV from Ralphs' Grocery Store last Christmas as one of their seasonal items for $139.99 + $8.00 recycle fee + $12.46 tax each. April 2009 both televisions quit working unbelievably at the same time. We were told by Apex that we could pay to ship the TVs along with $50.00 to an address in Walnut, CA. We said that we could drive there and customer service said no. We also went to Ralphs several times with excuses like the manager was on vacation etc. Finally we tried again and now corporate became involved and not it's too late to do anything. So I would like to inform all never to buy anything seasonal from Ralphs and Apex sells junk and wants you to pay for shipping and give them money too.

I reluctantly bought the Apex converter box because the government decided the digital revolution was going to start whether it was ready to or not. These idiots in washington are probably getting bonuses from the cable companies. I bought the first box from best buy the signal was horrible immediately after hook up, the remote control didnt function properly half the time. I immediately returned the box to Best Buy and they gave me another. As soon as i hooked it up i had the same problems. Poor reception and when you hit the up channel button on the remote most of the time the channel goes down once or twice before it realizes im pressing up. You morons at Apex can't even make a functioning remote control? Remotes have been around since the seventies, maybe earlier i dont know i wasnt around till '78.

Like most electronic devices these days they push these products on consumers through massive marketing before the product is developed enough to work without hindering defects. I saw this same thing with cell phone after cell phone when i was a repaair technician for Sprint. The signal goes out every few seconds (no exaggeration) and the audio cuts out repeatedly as well. The good news is I read more now, i hate television, have fewer advertisements in my life, and i get to hang out at the neighborhood sports bar to watch Sports. I had a better signal in the early eighties with an antenna my folks had since the sixties.

I have purchased 6 of these boxes, now only 2 work and i suspect they will stop anytime. THEN WHAT. i went to BEST BUY where I bought them and all they would say is I need to switch to DIRECT TV. they were willing to "fix" me up right then and there. they were also out of converter boxes....so...no TV watching. I would like to have a new TV and Cable but we are retired...can't afford it. I think the hd vs analog should be a choice...not so. we who are not among the RICH IN DEBT society are without. I refuse to be TV poor. guess we'll have to pop some popcorn and dig out the old monopoly game like when i was a kid...before TV

This is ridiculus! The converter box is a joke! Local t.v. is not an option anymore. Depending on the time of day you might get a signal. If I do get a signal, it's in spanish or a religious channel. Not to say that I don't need God, but I would like to watch the news or a decent show on ABC or NBC. When I get a signal on those channels, the picture stays frozen or disappears completely. It's very frustrating trying to watch t.v. right now. I think the government is forcing people to get cable t.v. This is not right!

My reasons for posting and asking a question are few and quite simple: I want to see if these forums are a good way of disseminating customer information to each other, doing a public service in the process by sharing and inviting like information from others and uniting to create a better response from companies to customer problems and complaints. My guess is that yes—sharing and expressing these sentiments and telling each other of particular problems with specific companies and products can save others the same or like problems by alerting each other and hopefully deterring others from those problem companies who are only interested in a quick buck, don't care about the customer, and don't back or stand behind their products very well or not at all. Since I'm starting this thread and since I'm wanting to see if others agree with me that this forum can be helpful in helping each other, I will start with my first example of a case of customer neglect and customer abuse by a company that sells electronics and fails to stand behind their product after the product is but a mere few (8) months old. So, here it goes.

To all electronics consumers:

This is a consumer beware alert about Apex Digital, Inc. products. Stay away from them as they are of inferior, very inferior quality and the company does not stand behind them very well. It's probably for that very same reason that their product has inferior quality of which they are aware and don't accept responsibility for. I purchased an Apex television and before it was even a few months old, first the sound on it was going out and becoming very distorted. Then it lost the picture completely and then it would not even come on at all and hasn't now for over a month. I contacted Apex Digital tech support via the phone number in the manual about a month ago. Since then, it has been nothing but a series of excuses, run-arounds, delays and general lack of support and lack of accepting responsibility for their product.

They come down to expecting the customer/consumer to throw good money after bad, as the saying goes, and expect the customer to pay to ship the item and pay a labor repair fee in advance to repair a television that, in my opinion, should not be needing any repair of any kind in its short 8-month old life. Why should a customer even be thinking of repair to an item that is only 8 months old? Then one has to ask oneself: is this just one symptom of other failures to come and more money and more repairs?

Please respond to my question about whether sharing this type of information with each other helps us all be better informed and better protected against suffering like fate and be victims to companies that only want to make a quick buck and do not care about customer satisfaction once they've gotten our money. Please share your story, as I'm sure everyone out there has at least one similar story to tell of having been taken advantage of, and tell of how you dealt with it and what the end result was. Thanks, guys.

I brought a television on 11/05/08, it blacked out on 12/05/08. I did not harm the television in any way! yet when i call apex to fix the model a rep states i need to ship the television th cali paying shipping and handling and i live in new york, but most important the rep states that their systems are down and i need to call back! i have called four times already and i am not getting any help! can you please help me!

I due to this inconvence i have not been able to conduct my normal life and i am stressed over how i am going to get my television fix

I purchased a 48" Big Screen Apex television in December 2005. My television went out in January 2007. I started trying to locate anyone who would work on the television and I can not find anyone. I sent a letter to Apex and I never received any response. I think they should have to either furnish me a name of someone who can repair the unit or refund me the depreciated value of the television

I have been calling APEX's customer service department, via their 1-800 number, on and off for the past two years in order to acquire a remote control for an APEX TV/DVD unit I purchased in January 2004. They maintain that they have no records of my calls except for two that I made recently. Also, pursuant to their directions, I have submitted a copy of my receipt (with model number and chassis number) three times over the past two years.

Apparently the first two were lost, destroyed, or ignored. My most recent submission, along with a letter detailing the situation, apparently reached the Warranty Department at Apex Digital, Inc. Linda, from that department, left a message at my home today indicating that there was nothing they could do for me, and that I should buy a remote. What should have been a quick and easy resolution has turned into quite an arduous affair.

Either I or my wife has called at least a dozen times over the past two years, and we have been treated rudely every time. Of course, APEX maintains they have no record of our calls, save for the most recent two. I would have simply returned the set when I opened it and discovered the missing remote over two years ago, but I didn't figure that simply obtaining a remote that should have come with the set in the first place would be such a chore. I am thoroughly unimpressed with APEX's entire customer service operation.

I have had a TV with no remote for the past two-plus years. Regular replacement remotes don't seem to work with this model because it has a built-in DVD player. Replacement remotes work with the TV portion, but not the DVD portion.

Ordered remote control on June 27, 2005. When order was not received, I called their customer service phone # 866-427-3946. Service center is in India and no operators spoke English very well. I could not understand the first operator at all and when I asked to be transferred to someone else, he hung up on me. The second try, I asked for a supervisor. He did not speak English very well either but was slightly better than the last. I gave him the order number I had on my receipt and he could not look up the order and told me he had no knowledge of how website orders were handled, nor did he know how to transfer me to anyone that did.

Incredibly rude and not a very bright individual, to say the least. Finally found the phone number for the corporate hq in California (on another consumer complaints website, ironically) and called there, only to be told to call the Indian number again. I refused and was told to fax over the order number. When I asked why I could not give the order number over the phone, I was not given an answer.

I faxed the order number over and later received a tracking number for the order showing that it shipped Fed Ex on June 28, 2005 and was delivered on July 1, 2005. The problem is, Apex Digital shipped the order to the BILLING address and not the SHIPPING address. Why this was so difficult, I will never understand. Numerous requests to Apex Digital via fax and email have resulted in ZERO action to correct the problem.

They keeping faxing back the delivery confirmation printout showing that the order was sent to the billing address, not gaining a clue when I continually fax back the receipt I have from the website which clearly shows the information that I entered for the shipping address, which is not even the same town as the billing address (where the order was shipped).

I purchased a APEX TV worth $850/-. After four months remote got bad. I contacted service Centre. The oredered the remote from the Company. Five months have passed i have not recieved the remote. The TV has extended Warranty for four years. The Service Centre told me that company is very poor in support, he receive TV sets for repair on last Chrismas in his shop and till now about 11 months have passed and he did not recive the spares from company. So my TV's can't be tunned and focussed with a remoted. Now it is lying just like junk in my home.