6th Avenue Electronics

Springfield, New Jersey

Nancy of Brick , NJ November 11, 2009

We purchased a 32 inch HD LCD TV/DVD on 8-11-07 for my son to go away to college. He called us Sat 11-07-09 and told us the TV stoped working and smelled like it was burning. I really thought this TV would last him for his college years.

John of Mattituck, NY October 22, 2009

I purchased 50 inch Panasonic Plasma TV on 1/4/09. It stopped working on 9/1/09. Called the company up 9/6/09. On 9/9/09 two service men arrived and said a part was defective and left the residence. Returned 9/29/09 installed a part called D-PCB and the unit still would not work.They removed the TV from home and have been getting the RUN AROUND and FALSE PROMISES ever since.

James of Mastic Beach, NY September 18, 2009

I purchased a Marantz receiver from 6th Ave. Electronics, 1000 Nesconset Highway, Smithtown New York, 11767 on July 21, 2009 for 564.84 at 2:29 P.M. On July 25, 2009 I decided to return the receiver. A salesman named Guiseppe offered me 51.05 off the original price to hold on to the receiver, so I obliged at 12:58 P.M. making the new price 513.79. At 2:00 P.M. on July 25, 2009 I decided that I still wanted to return the receiver. I went back to 6th Ave., found Guiseppe, and asked to return the receiver for full credit. The girl who processed my return handed me a cash register receipt and nothing more.

About a week later I noticed the credit had still not been refunded. I also discovered that I was billed duplicate for both of selling prices of the receiver. Not only was I billed for the 564.84, but I was also billed for the 513.79. Upon this discovery I went back to the store and was helped by the Store Manager J. Benevitis. Mr. Benevitis informed me that the weekend of the July 25-26 the store encountered issues with their credit card system.

Hundreds of purchases had to be processed manually in the wake of the outage. He mentioned to me that my return issue was not something unusual, there are several individuals with the same issue. Mr. Benevitis printed out my transactions and photocopied my receipts, for his records, and informed me that he would pass the information to Corporate who would take care of the issue. All throughout August I spoke with Mr. Benevitis regarding this issue which he assured me that Corporate was taking care of the case.

On September 4, 2009 I spoke to Mr. Benevitis again over the phone. I told him that the credit has still not been refunded. He suggested that I try contacting the Corporate office. At this point I decided to open a dispute with Mastercard and faxed my information at 9:00 A.M. on September 4, 2009. I then called the Corporate office and spoke to Silvana. Silvana asked me to fax my information over to her and she would take care of the issue. I faxed the information at 11:00 A.M.

On September 15, 2009 at 10:57 A.M. EST I was contacted by A. Garza from the Mastercard Disputes Department. Ms. Garza informed that I needed to supply further documentation for my case. The receipts that I submitted were not sufficient. A proof of return was needed. On September 16, 2009 I contacted Mr. Benevitis again and mentioned that Ms. Garza needs further documentation to help my claim. Mr. Benevitis stated that his Corporate office contacted him and informed him that money was credited back to my Mastercard on August 20, 2009. Mr. Benevitis mentioned that there was nothing else he could do at the store level and my problem needed to be taken up with Corporate and my credit card company. He stated that he would not be able to give me a copy of my transaction due to Corporate policy.

After speaking to Mr. Benevitis I called the Gotomycard.com customer service line at 800-820-8450, informed them of my predicament, and was transferred to Ms. Garza. Ms. Garza and I attempted to conference call Mr. Benevitis where he once again informed us that he cannot help us on the store level and that we would need to contact Corporate.

Ms. Garza asked Mr. Benevitis if 6th. Ave contested the repayment, which he answered "No", there is no problem with the refund, and 6th Ave. should have refunded the money by now. Mr. Benevitis was unwilling to cooperate any further and gave Ms. Garza the Corporate phone number. Ms. Garza attempted to contact the 6th Ave. corporate office as Mr. Benevitis advised, but was met to no avail. Ms. Garza left a voicemail.

Now I owe the credit card company 1078.57. 6th Ave. will not provide info regarding the refund and my credit card company cannot credit my account without proof. I'm just as upset with my Master Card dispute department, they are pretty much telling me I'm stuck paying since 6th Ave. will not provide evidence of a refund.

Peter of Seaford, NY June 18, 2009

We bought a COBY television that could not correctly tune channels. The channels would come in blurry and distorted, often without sound. We have cable so we knew it had nothing to do with the recent rain, also our other televisions were fine. When we went to exchange it we found out we were out of our 30 free warranty.

We had purchased an additional 30 warranty that was good for one year. When we went to the store we were told that the purchased warranty was for THAT TV and, once we had it replaced with our warranty, we would only have a free 30 day warranty instead of the full year I had originally purchased.

James of Westfield, NJ March 27, 2009

James of Westfield NJ (03/27/09)
Refused to match a price on a Sony 32 flat screen tv advertised by Electronics Expo. Took the same add to PC Richards and they did match the price.

Jose of Brooklyn, NY February 26, 2009

THIS IS A COPY OF A LETTER I SENT TO SIXTH AVENUE CORPORATION. To Whom It May Concern: My brother Jose M purchased an 42" LG Plasma on February 25th, of 2009 from your Long Island store located at 1000 Nesconset HWY, Smithtown, NY 11787.

Mr. M signed a waiver agreement stating he inspected the Plasma. Now I am not sure how you can have your customers sign a waiver stating you will not be responsible for any damages while loading and unloading when is one of your employees loading the TV. When reading the waiver I understand that you will not be responsible for any damages because I am taking the responsibilities of loading and unloading since I am not having your company delivering it. And that will be understandable, but you took the responsibilities back when your employee repacked the package (which he did not do properly), carried the Plasma outside to the car and put the Plasma in the car.

Mr. M at that time suggested to remove the Plasma from the packaging to it can fit and your employee stated that will not be a good idea and if he (your employee) puts the Plasma in the truck and tie it up it will be secured. Now explain to me how 6th Avenue Electronics can not be held responsible after the purchased has been made? Are you tell me if your employee drops the item, bangs it, or causes any other hard to the item purchased 6th Avenue will not be held responsible because Mr. M signed the waiver?

Another thing I would like for you to advice your Long Island store to check their cameras. While your employee was repacking the item inside the store he discarded some of the packaging foam and straps because he couldn't figure out how to repack the Plasma. He also kicked it as he was trying to move it around so he can put tape around the box. Now he also slammed the door on the box when he put it in the car and said "don't worry it's secured, nothing happened to it". (see your outside cameras as well)

I am so disappointed with Sixth Avenue Electronics and their policies. How can you take money from someone knowing how horrible the economy is right now? How can you sleep at night knowing you stole money from a customer? This has been a nightmare for me and my family. How can you take advantage of your customers. We don't have money to give away, this was a anniversary gift for our parents. How can you have such a cold heart and treat people like this? He paid for a Plasma and it's damaged. When all you have to do is take the plasma and give him a new one and return the damaged one to LG. Which we spoke to LG and they told us by law you are suppose to take the damaged plasma back. They advised us to take legal action against your store. If we have to take legal actions we will, but we wanted to handle this in a civilized matter.

Craig of Irvington, NJ February 10, 2009

BOUGTH A SHARP DT100 PROJECTOR TV ON 7/2007. SINCE, I HAD THIS TV FIX 3 TIMES. ( THE FIRST TIME WAS 6 MONTHS AFTER I BOUGHT IT ). I ALSO HAD A YEAR WARRANTY ON THIS PRODUCT, BUT BECAUSE THE PROBLEM WAS THE LAMP IN THE TV,IT WASN'T COVERED IN THE WARRANTY.

I SPOKE WITH 6TH AVE ELECTRONICS ( BOTH THE STORE WHO SOLD ME THE TV AND THE MAIN OFFICE ) AND I SPOKE WITH SOMEONE AT SHARP ELECTRONICS. SINCE I'VE BOUGHT THIS TV, I'VE PAYED OVER 1200.00 IN REPAIRS ( I PAYED 1300.00+ FOR THE TV,SOUND SYSTEM AND WIRING FOR THIS TV ). I TOLD BOTH 6TH AVE AND SHARP THAT I BELIEVE THAT THIS WAS A DEFECTIVE TV. I HAVE NOT HEARD FROM ANYONE SINCE. MY TV CURRENTLY IS IN THE SHOP FOR REPAIRS AGAIN.

Jose of Elizabeth, NJ January 15, 2009

TV WAS REPLACED IN APRIL OF 2008 DUE TO BEING UNABLE TO BE REPAIRED. REPLACEMENT HAS HAD TO BE SERVICED DUE TO A FAULTY AV BOARD. AT THIS TIME AFTER SEVERAL ATTEMPTS FOR SERVICE BECAUSE OF THE SAME PROBLEMS I HAVE BEEN UNSUCCESSFUL IN TRYING TO OBTAIN SERVICE FROM THE COMPANY. I WAS PROMISED A PICKUP OF THE TELEVISION ON 1/15/09 FOR SERVICE AND AFTER CONTACTING CUSTOMER SERVICE THEY STATED THAT THEY COULD NOT FIND SAID INFORMATION ON FILE. CUSTOMER SERVICE STATED THAT THEY WOULD TRY TO SEND SOMEONE OUT TODAY OTHERWISE THEY WOULD TRY TO RESCEDULE.

James of Westfield, NJ December 7, 2008

James of Westfield NJ (12/07/08)
I called 6th avenue to find out if they would price match a price in Electronic Expo's weekly flyer. I was told by John in tv they would match the price, 449 on a Sony KDL32L4000. When I arrived at the store, John refused to sell the tv for the quoted price and wanted me to pay a higher price.

Time and expense to go to the store.

Noel of Elmwood Park, NJ February 25, 2008

Saturday (2/23/08) purchased a DVD Home Theater System by Coby for 53.45 and Sunday (2/24/08) tried to return unit after finding out that it would not work with my current equipment. Return service stated the DVD player had scratches and they would not accept unit back. So call scratches were present on unit out of the box. The units was never connected to my equipment or fully unpackaged.

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