6th Avenue Electronics

In November 2010, I bought a Toshiba 40E200U 40" 1080p LCD HDTV from 6th Ave., electronic Jersey City location. Additionally, I purchased a 5-year extended warranty. I am having an issue with my TV and need to know if I am able to use my warranty, but I have not been able to contact the store to confirm if the warranty is still valid. Could you ascertain whether or not they are still in business? Thank you.

6th Ave Electronics is out of business and I am out $149.99 for extended warranty and I am convinced that I was sold a used TV. How do I get my $149.99 back?

I purchased a 55-inch Panasonic Plasma television with a 3-year in-home warranty for an additional $299.99. The television would power up with no picture. Nothing but snow and black lines across half the TV with the rest of the screen black. We began calling all the store locations. The only location we could get to actually speak to someone was in New Jersey. I had purchased this TV in Delaware. They told to come in to the store and they will give us a new TV. The only store open was over two hours away and that was not the resolution and I wanted my in-home warranty service. The following day, the internet then reported all stores were closed. I am left with a broken $1700.00 TV and an empty warranty for $299.99!

I purchased LG 47SL80 TV for $1726.50 on 11/04/2009 and an extended 3-year warranty for $299.99. My TV now needs to be repaired and I can't use the warranty because the business closed without informing me of options to use the warranty. I now have to call a repair company and pay for the repair without the benefit of the warranty.

I bought a Sony TV and Sylvania Portable DVD player. Both are still under warranty manufacturer as well as extended warranty. Sylvania DVD player has stopped working and 6Ave is not responding. Sylvania is charging me for labor charge of $44 to fix it, however it is under their warranty too. According to spokesperson, Sylvania charge for labor charge for everything you buy from them no matter if it covers warranty or not. Do not buy anything of Sylvania. They do not honor their warranty at all.

I purchased a 32-inch TV on 10/31/10, and after a little over one year it went defective. I purchased a 3 year extended warranty with TV. Continue to call. Never an answer. No way to e-mail. No way to contact. I called all stores. Nothing. What do I do?

all phones were disconnected. Finally, I called the manufacturer to repair the TV and paid $432.32. I will like to get my money back. Do you think consumers can get their money back? Consumers should do a collective law sues.

Yes, the same complaint everyone has. I purchased a 55" DLP Samsung TV from 6th Avenue Electronics with a 4-year extended warranty. My bulb blew, I think. The TV doesn't work and I still have almost 2 years left on the warranty. Well, as we know, I have called the stores and no one answers. It looks like I got duped!

I purchased a 50" Plasma flat screen on 09/07/2009 from 6th Ave. Electronics. With that purchase I paid for a 2-year extended warranty. Recently the TV does not work. It will power up but shows a black screen. Since my warranty is good until 09/07/2012, I called 6th Avenue to get one of their technician's to come to my home and diagnose and hopefully fix the TV. I have tried numerous times to call any of the 6th Ave. stores (Paramus, NJ; phone, 201-597-0520) and no one will pick up the phone nor is there anyway to leave a message. I am now stuck with an expensive TV ($1,398.99), which doesn't work along with the 2-year extended warranty ($149.00).

I purchase a 58" Panasonic Plasma TV in February 2009 from 6th Avenue Electronics in West Long Branch, NJ. My television has a serious red tint color. Throughout every channel, it is snowy with lines. Yesterday, I started calling 6th Avenue, because I did purchase a (4) year extended warranty, but was not able to reach anyone. Either their phone rings continuously, or they were disconnected. I need my television fixed, and I want my money back. Is Panasonic handling these problems?

I purchased a 50" plasma TV. The TV has a 1 year factory warranty on 01-17-2009. I also purchased a 4-year extended warranty for $349.99. Is anyone honoring 6th avenue warranties?

On Nov 13, 2010, I purchased an extended warranty ($239.98) on an LG washer & dryer from 6th Ave Electronics, in NJ. All stores have been closed and when calling phone numbers located on the web I am never able to get a person on the phone.

I had sent an email to 6th Ave and this was their reply: Thank you for your email. We apologize, but are no longer able to honor the extended warranty you purchased from 6th Avenue because we are going out of business. If your item is still within the manufacturer's warranty, you may contact the manufacturer to service the unit. If your item is no longer within the 1 year manufacturer's warranty time frame, you may fill out the claim form that is attached and submit it to the office of McCarter & English LLP, who will determine the course of action that will be taken regarding your warranty. If you dropped off an item to be repaired and have not received a call to pick up the item, please fill out the attached form and submit it to the office of McCarter & English LLP who will determine the course of action that will be taken in reimbursing you for your item. We apologize for any inconvenience.

Once again another corporate business stealing from consumers and all they do is walk away! There are many others out there who have been taken advantage of from 6th Ave Electronics. Upon calling I was basically told there is no way of knowing when and if I will get my $239.98 back. I believe this is all a waste of time and is a tactic to shut the consumer up!

I purchased a Samsung 50" LCD TV from 6th Avenue, plus a 4-year extended service warranty. The TV screen started to go so I tried contacting 6th Avenue for service, but none of the numbers that I have called are working. Does anyone have any info or can help?

I purchased an extended warranty for my Sony Bravia TV. I've only had the TV two years and now the TV has lines and ghost images on the screen and the original product warranty is up and 6th avenue is unreachable. Every telephone number goes nowhere.

On Sept 6, 2009, I purchased an LGE50PQ30 Flat screen and also the 4 year extended warranty. The picture has become distorted and unable to view it. After calling multiple locations and finding all numbers disconnected, I emailed the company. I still have not received any replies. Please help me to get this repaired.

We are due for a new Panasonic TV. We have an extended warranty and there is no forwarding phone number or address. This is ridiculous.

I purchased an extended warranty, and am unable to contact the business to get an address, to send the camera for repair.

Up until this time, I have never had a problem with 6th Avenue Electronics. I have bought other things from them, but I sincerely hope they will honor their store bought warranties. I bought a TV for my son on 12/17/07; I paid $1750.00 for the set. I also bought the extended warranty, which was for 4 years due to expire on 12/17/11, which cost $299.99. The TV lost its picture about 2 weeks ago, there is just sound. I need help in getting 6th Avenue to honor the warranty. Can you help me get the TV repaired? No answer at the corporate office. I have been leaving messages, of course, no one has called back. Thank you.

I got bad service, no greeting at all and they sold me a non-working seven inch flat screen T.V. for the car and some yams which was Fioor the car. I keep calling for days but no one picked up. So i want them to get my money back and they said no and no to exchanges neither they can't put a product for sale if it doesn't work. That's against the law. I didn't get my money back or exchange. Please help me get my money back in. Still got the receipt.

I purchased a 46-inch TV. It went out on me and the store is out of business, except for some areas, and no one would pick up phone so that I can speak about repairing my TV? Thanks.

Trying to call to get how they work with to repair my TV led 55 inch sansun. Not able to get customer service on phone. All I get is no answer at all.

My husband and I purchased a 61inch television on 02-26-09; it came with a 1yr warranty and we bought another 2yrs. My TV went out on 10-24-11 and I've been calling all the stores and their customer service numbers and no one is answering. We took a ride out to Long Island on 10-27-11 and see that the store is closed down they have a sign telling people to call this number which is 1-866-450-0354, in which I called and it is not even ringing. I have no idea where these people are at and have to spend $200 for my television to be serviced. I don't think this is fair to me because I paid for a 2yr extended warranty. The warranty service department is located at 15 Stern avenue, Springfield, NJ 07081.

I purchased a 46" Mitsubishi LCD TV in August of 2008, along with a 4 year extended warranty. I've had my TV serviced once under Mitsubishi's manufacturer warranty due to a defect. My TV has since stopped working. Since it's out of warranty, I've attempted to contact these thieves to have my TV serviced. There is no answer at any of their phone numbers, and the 877 number that I Googled for customer service is constantly closed. I've gotten no response from their email addresses either. Do not do business with this company.

I bought a 50" Panasonic Plasma TV that has failed. I bought a three-year extended warranty at the same time. After numerous emails with customer service due to the closing of the repair/warranty service, I was told to bring the TV to the Springfield, NJ store for an exchange. Emails claimed that no documentation was needed, although there was no mention of the brand, size or model that would replace the set I have.

I've driven to the store three times with the TV (100-mile round trip and $25 in tolls each time), and each time the sign on the door has changed as to when the store would open to solve this problem. There are no posted phone numbers at the store, no one answers the original published phone numbers, the fax machine doesn't pick up, and email attempts don't go through. Apparently, I am now the owner of a TV that doesn't work with no recourse except to pay for the repairs on my own.

We bought a 42" Sharp Aquos TV, along with the $20 warranty in Commack, NY. The TV went out and a repair person came in 2 day. He said that he had to order 3 new boards. That was 9/1 and I have not heard from them since. I called them and there was no answer. All of the NY locations have closed.

I send them an e-mail and they told me that I had to return the TV to one of their 3 New Jersey locations for a refund. I explained that I live in NY and it is over 150 miles round trip. They insisted that I have to bring the TV to NJ to get a new one. Yesterday, 10/9, my husband drove to Springfield, NJ to find the store closed. We then drove to the Woodbridge location, and that was also closed. Their other location in Paramus is closed on Sunday. So, a half a tank of gas and a $12 toll, and I still have a broken TV.

I wanted to order the lamp for our rear projection TV which was bought back in 2006. I bought the $400.00 warranty after we had to pay $200.00 for the first lamp that went, got the run around for 3 weeks, and finally got an appointment for repair to come. The repair man never came, and he never called. We were told everyone in the repair department was let go and the only thing they could to help us with was to return the TV and they would give us a new one, a Panasonic Viera. Only thing is, we paid $1,400 for the other Panasonic TV plus $400.00 for the warranty and now they say warranty is null and void and gave us a Panasonic Plasma TV that's worth $700.00. Plus, we originally had a 44" and this one is only 42". Poor, poor customer service and management at Springfield, NJ location.

The TV stopped working on 08/01/2011 while still under the store's 3 year extended warranty ($79.99 over and above the cost of the TV). The technician came to the house on 08/05/2011 and told me that the TV needed a new "A" board. As of today, 09/01/2011, the TV has still not been repaired. Several calls have been made to the customer service department and nobody can give me a straight answer. I've been told countless times that the part is on order and that someone will call back and arrange another service call but I never receive a call back. This has got to be the worst customer service department that I've ever dealt with!

How can you trust a company which is driven by owners who are greedy enough to cheat customers and vendors by offering faulty or open products at full price and not paying vendors for their money. Check online GE also sued this company besides suing by several customers. You can search on internet several complaints about selling old TV. Do your due deligence and find out this retailer selling at internet with multiple names to deceive customers and fooling laws in several ways.

Wish there had been some laws which could have been enforced in expedite manner to help small businesses to save from getting hard time given by corporate like Sixth Avenue Electronics (a NJ based retailer) because of its mal practices .

IT services vendor sued Sixth Avenue Electronics for defaulting the payments for its IT staffing services. Sixth Avenue Electronics had denied to make payment for this creditor, IT Consulting for the labor payments of its software engineers working at Sixth Avenue Electronics. IT Consulting company filed the case against Sixth Avenue Electronics Inc for several hundred dollars. Sixth Avenue initially cited the reason of financial troubles and delayed the payments. Later Sixth Avenue denied the payments and IT company claims to have been cheated by Sixth Avenue despite of long standing relationship of 3-4 years. Sixth Avenue assured to pay little late and continuously delayed the payments. Several instances Sixth Avenue took the complimentary services from IT vendor without paying any money for that labor as a result of relationship and assured to pay long pending payments sooner than later. Later Sixth Avenue denied to pay any money.

Company mentioned how owners Billy Temiz and Mike Temiz of this privately held company defaulted and tactically denied the payments. This small woman & minority owned enterprise which was continuously providing providing employment to local unemployed citizens and placing them with Sixth Avenue Electonics at cheap rates (unusual low rates like $30 usd per hour for high skilled wrokers is very rare but IT vendor extended help to troubling company including giving complimentary services to Sixth Avenue while paying the software engineers. Now this enterprise came under heavy financial troubles and had to let go such people in lack of money so Sixth Avenue thrown this company out of business and played with the future of several skilled people. IT vendor cautioned about the practices of Sixth Avenue and its products or services incl whats avalable at internet. Customers are advised to investigate on the multiple names used by Sixth Avenue Electronics to sell the same product online at multiple websites to camoflage customers without mentioning the details. There are no doubts of selling second hand items also online.

I purchased a TV from this vendor on 9/4/2010, along with the optional extended coverage warranty. After 34 days, the TV failed and would not power on. I called the store for an exchange, but was denied. I was told by 6th Ave that I had to contact the manufacturer because it was within the original manufacturer warranty period. The TV was picked up on Oct. 26th. After waiting for 6 weeks, I contacted 6th Ave to get a status. At this time, the TV was in for service longer than I owned it. I was told by 6th Ave that there was a mistake on their part and I should have called their service company instead. The broken TV was returned to my home and I called 6th Ave again to ask for a replacement because of the time I have been without the unit.

I was then told I had to create another service call and it may be several more weeks before I can get my TV back and repaired again. Even though I purchased an additional extended warranty, I have not been able to have my TV fixed for nearly 7 weeks, with no ETA on the repair. This was a brand new unit, with an extended warranty. If 6th Ave had given me correct information from the beginning, there is a chance I would have my TV fixed already. As of now, I have no status, a broken TV and making payments on a broken TV, and they will not assist me in any way.

We bought 3 TV sets on 11-24-10 2 of which with 40inch. We tried to return one of the 40 inch on December 3rd 8th days after 11-24-10 on original box not opened. They refused the return telling us that they do not accept returns on 40 inch TV. On the front of the receipt says all refunds/exchanges must be in like new condition and have original packaging and accessories.

Some items may not be returned once opened. A receipt dated within 10 days is required for any refund and 30 days for any exchange. With this note we are returning the TV on the 8th day after purchase so we are covered but they refused to accept the return. Telling us that they have a no return policy on the 40 inch TV but at the back the policy states sixth avenue electronics 30-day return policy done not apply to television/monitor 40" or larger, front projectors will be serviced within the first 30 days of purchase. The manager was rude and arrogant. First of all we are returning the TV on the 8th covering us on the 10 days grace periods stipulated on the front receipt. I will never again buy anything from this store.

I purchased a TV at the store on 6-30-07. It is a Sharp Aquos. The salesman had informed me at the time of sale that I had a 3-year warranty with the store. The unit became defective recently and so I contacted the store who informed me that I was still under warranty. They scheduled service within 72 hours. At the end of the day, I received a call back from the store telling me that my warranty had expired. So I was asked to contact the corporate office to reach out for help in the matter.

I called the corporate office and I told them that I was misinformed by the TV salesman who assisted me. And in consideration of the issue, I asked if they can provide me a one-time extended warranty as a courtesy. The person who spoke to me, "Katie," told me that she could not offer me the extension considering the circumstances and that the store will have to lose the $105.00 fee if the extension was approved. I told her if they would not be willing to lose $105.00 to satisfy a customer, and she told me that unfortunately they could not help. This was after a series of phone calls that were made dealing with the store manager Daniel. I feel that, based on the verbal misinformation, I should be given the extension of the warranty. As a result, neither me nor any of my relatives will ever buy from 6th Avenue.

I bought a head phone 2 months ago. I looked on my credit card, and was double billed .I went to the store, and the Manager said that it had to go to corporate. A week later, he asked me for my address to get a refund. He said it will take me 7 days. A week later, I got a call from the same store for my address again. I said gave it to your manager a week and a half ago. She said there was no records. I have had enough of this. For me this is fraud.

I visted this particular location and bought a car stereo and set up an appointment to have it installed. One of the parts they needed was not available at the time of my purchase so they said they would order it for Tuesday next week. My orginial appointment to have it installed was Tuesday of next week however I could not make it because I got called into jury duty.

So I rescheduled for the following Tuesday, when I went in on Tuesday the gentleman (Kevin) tells me that the part had not come in and would be in later on that day, however they had scheduled me for a 10 am appointment. He said I could leave the car there and I explained I could not because I had to get to work that afternoon to which Kevin says well how would I know that you had work. I do not think it is any of his business or good customer service to speak to me in that manner.

My girlfriend then called to ask what happened since this part should have been in a week ago and Kevin tells her it will be in on Thursday after he told me it would be in on Tuesday later in the day. I just kept getting the run around from Kevin and he was not willing to do anything but reschedule my appointment. I had traveled 30 minutes to get to the store only for them to tell me they could not do the intallation. Nobody at 6th Ave electronics bothered to call me to tell me that the part was not in and I would not be able to get the stereo installed.

On 10-08-2008, I purchased a 26-inch TV with an extended warranty. On May 5, 2009, the TV blew up and destroyed my home and everything in it. I called the store right away and told them what happened. They said they needed the fire department report which I gave them. They said they would send to the corporate office. I called at least 25 times. No one ever called back. I feel I'm entitled to my refund of $528.76. They are no longer carrying that brand of TV. Can you please help me?

I got a Toshiba Ragza 50 inches on May 2008. On November 2009, in the middle of the screen appeared lines up and down like 7 inches wide. I paid for an extended warranty so I called Sixth Avenue Store where I did buy the TV. They came 2 weeks later and told me that they have to replace a defective piece. This will take 1 week or 2. After 2 week of not having any news, I stared calling. Now it's January already and I have been calling almost every day, and every time I call, I get a different story.

They put me on hold and then hung up. Sixth Avenue said that they can't do anything. The one responsible for the warranty is actually Toshiba and they gave me 3 different numbers to call, but after I called, I'm sill waiting. I don't know what to do. I paid 2700$ for this TV and I don't want to lose it. Sixth Avenue and Toshiba are bad. I will never buy from them again.

I received a Phillips portable DVD player from my son for a Christmas gift. The player was brought from 6th Ave. Electronics in Lynbrook, Sunrise Hwy. I did not open the gift until about a week after the holiday. When I finally opened the gift, I discovered that the player was all scratch up and the screen was cracked.

I purchased by check a portable dvd player that was defective.The check was cashed by them on dec 2,2009 and they h=have been giving me the run around for my refund.They come up with stories, the last story was that they sent the check to the wrong address.Each time I call I get another story.I will never step foot in that store again.They are deceitful.

on 8-11-07 for my son to go away to college. He called us Sat 11-07-09 and told us the TV stoped working and smelled like it was burning. I really thought this TV would last him for his college years.

I purchased 50 inch Panasonic Plasma TV on 1/4/09. It stopped working on 9/1/09. Called the company up 9/6/09. On 9/9/09 two service men arrived and said a part was defective and left the residence. Returned 9/29/09 installed a part called D-PCB and the unit still would not work.They removed the TV from home and have been getting the RUN AROUND and FALSE PROMISES ever since.

I purchased a Marantz receiver from 6th Ave. Electronics, 1000 Nesconset Highway, Smithtown New York, 11767 on July 21, 2009 for $564.84 at 2:29 P.M. On July 25, 2009 I decided to return the receiver. A salesman named Guiseppe offered me $51.05 off the original price to hold on to the receiver, so I obliged at 12:58 P.M. making the new price $513.79. At 2:00 P.M. on July 25, 2009 I decided that I still wanted to return the receiver. I went back to 6th Ave., found Guiseppe, and asked to return the receiver for full credit. The girl who processed my return handed me a cash register receipt and nothing more.

About a week later I noticed the credit had still not been refunded. I also discovered that I was billed duplicate for both of selling prices of the receiver. Not only was I billed for the $564.84, but I was also billed for the $513.79. Upon this discovery I went back to the store and was helped by the Store Manager J. Benevitis. Mr. Benevitis informed me that the weekend of the July 25-26 the store encountered issues with their credit card system.

Hundreds of purchases had to be processed manually in the wake of the outage. He mentioned to me that my return issue was not something unusual, there are several individuals with the same issue. Mr. Benevitis printed out my transactions and photocopied my receipts, for his records, and informed me that he would pass the information to Corporate who would take care of the issue. All throughout August I spoke with Mr. Benevitis regarding this issue which he assured me that Corporate was taking care of the case.

On September 4, 2009 I spoke to Mr. Benevitis again over the phone. I told him that the credit has still not been refunded. He suggested that I try contacting the Corporate office. At this point I decided to open a dispute with Mastercard and faxed my information at 9:00 A.M. on September 4, 2009. I then called the Corporate office and spoke to Silvana. Silvana asked me to fax my information over to her and she would take care of the issue. I faxed the information at 11:00 A.M.

On September 15, 2009 at 10:57 A.M. EST I was contacted by A. Garza from the Mastercard Disputes Department. Ms. Garza informed that I needed to supply further documentation for my case. The receipts that I submitted were not sufficient. A proof of return was needed.

On September 16, 2009 I contacted Mr. Benevitis again and mentioned that Ms. Garza needs further documentation to help my claim. Mr. Benevitis stated that his Corporate office contacted him and informed him that money was credited back to my Mastercard on August 20, 2009. Mr. Benevitis mentioned that there was nothing else he could do at the store level and my problem needed to be taken up with Corporate and my credit card company. He stated that he would not be able to give me a copy of my transaction due to Corporate policy.

After speaking to Mr. Benevitis I called the Gotomycard.com customer service line at 800-820-8450, informed them of my predicament, and was transferred to Ms. Garza. Ms. Garza and I attempted to conference call Mr. Benevitis where he once again informed us that he cannot help us on the store level and that we would need to contact Corporate.

Ms. Garza asked Mr. Benevitis if 6th. Ave contested the repayment, which he answered "No", there is no problem with the refund, and 6th Ave. should have refunded the money by now. Mr. Benevitis was unwilling to cooperate any further and gave Ms. Garza the Corporate phone number. Ms. Garza attempted to contact the 6th Ave. corporate office as Mr. Benevitis advised, but was met to no avail. Ms. Garza left a voicemail.

Now I owe the credit card company $1078.57. 6th Ave. will not provide info regarding the refund and my credit card company cannot credit my account without proof. I'm just as upset with my Master Card dispute department, they are pretty much telling me I'm stuck paying since 6th Ave. will not provide evidence of a refund.

We had purchased an additional $30 warranty that was good for one year. When we went to the store we were told that the purchased warranty was for THAT TV and, once we had it replaced with our warranty, we would only have a free 30 day warranty instead of the full year I had originally purchased.

Refused to match a price on a Sony 32 flat screen tv advertised by Electronics Expo. Took the same add to PC Richards and they did match the price.

THIS IS A COPY OF A LETTER I SENT TO SIXTH AVENUE CORPORATION.

To Whom It May Concern:

My brother Jose M purchased an 42" LG Plasma on February 25th, of 2009 from your Long Island store located at 1000 Nesconset HWY, Smithtown, NY 11787.

Mr. M signed a waiver agreement stating he inspected the Plasma. Now I am not sure how you can have your customers sign a waiver stating you will not be responsible for any damages while loading and unloading when is one of your employees loading the TV. When reading the waiver I understand that you will not be responsible for any damages because I am taking the responsibilities of loading and unloading since I am not having your company delivering it. And that will be understandable, but you took the responsibilities back when your employee repacked the package (which he did not do properly), carried the Plasma outside to the car and put the Plasma in the car.

Mr. M at that time suggested to remove the Plasma from the packaging to it can fit and your employee stated that will not be a good idea and if he (your employee) puts the Plasma in the truck and tie it up it will be secured. Now explain to me how 6th Avenue Electronics can not be held responsible after the purchased has been made? Are you tell me if your employee drops the item, bangs it, or causes any other hard to the item purchased 6th Avenue will not be held responsible because Mr. M signed the waiver?

Another thing I would like for you to advice your Long Island store to check their cameras. While your employee was repacking the item inside the store he discarded some of the packaging foam and straps because he couldn't figure out how to repack the Plasma. He also kicked it as he was trying to move it around so he can put tape around the box. Now he also slammed the door on the box when he put it in the car and said "don't worry it's secured, nothing happened to it". (see your outside cameras as well)

I am so disappointed with Sixth Avenue Electronics and their policies. How can you take money from someone knowing how horrible the economy is right now? How can you sleep at night knowing you stole money from a customer? This has been a nightmare for me and my family. How can you take advantage of your customers. We don't have money to give away, this was a anniversary gift for our parents. How can you have such a cold heart and treat people like this? He paid for a Plasma and it's damaged. When all you have to do is take the plasma and give him a new one and return the damaged one to LG. Which we spoke to LG and they told us by law you are suppose to take the damaged plasma back. They advised us to take legal action against your store. If we have to take legal actions we will, but we wanted to handle this in a civilized matter.

I SPOKE WITH 6TH AVE ELECTRONICS ( BOTH THE STORE WHO SOLD ME THE TV AND THE MAIN OFFICE ) AND I SPOKE WITH SOMEONE AT SHARP ELECTRONICS. SINCE I'VE BOUGHT THIS TV, I'VE PAYED OVER $1200.00 IN REPAIRS ( I PAYED $1300.00+ FOR THE TV,SOUND SYSTEM AND WIRING FOR THIS TV ). I TOLD BOTH 6TH AVE AND SHARP THAT I BELIEVE THAT THIS WAS A DEFECTIVE TV. I HAVE NOT HEARD FROM ANYONE SINCE. MY TV CURRENTLY IS IN THE SHOP FOR REPAIRS AGAIN.

TV WAS REPLACED IN APRIL OF 2008 DUE TO BEING UNABLE TO BE REPAIRED. REPLACEMENT HAS HAD TO BE SERVICED DUE TO A FAULTY AV BOARD. AT THIS TIME AFTER SEVERAL ATTEMPTS FOR SERVICE BECAUSE OF THE SAME PROBLEMS I HAVE BEEN UNSUCCESSFUL IN TRYING TO OBTAIN SERVICE FROM THE COMPANY. I WAS PROMISED A PICKUP OF THE TELEVISION ON 1/15/09 FOR SERVICE AND AFTER CONTACTING CUSTOMER SERVICE THEY STATED THAT THEY COULD NOT FIND SAID INFORMATION ON FILE. CUSTOMER SERVICE STATED THAT THEY WOULD TRY TO SEND SOMEONE OUT TODAY OTHERWISE THEY WOULD TRY TO RESCEDULE.

I called 6th avenue to find out if they would price match a price in Electronic Expo's weekly flyer. I was told by John in tv they would match the price, $449 on a Sony KDL32L4000. When I arrived at the store, John refused to sell the tv for the quoted price and wanted me to pay a higher price.

Time and expense to go to the store.

Saturday (2/23/08) purchased a DVD Home Theater System by Coby for $53.45 and Sunday (2/24/08) tried to return unit after finding out that it would not work with my current equipment. Return service stated the DVD player had scratches and they would not accept unit back. So call scratches were present on unit out of the box. The units was never connected to my equipment or fully unpackaged.

It should be fixed soon. I recommend nobody buy an LG TV!!!!!!!!!!!!!

card.

Two incidents. First, the store's policy is in question. Any purchase $200 and over, refunds will be granted by checks from the home office within up to 10 days. This refund policy should be outlawed. A minute to take your money and days or weeks to receive it back while they have both the retured merchandise and your money. In my case, because the only person that handles check refunds was out indifinitely, they were uncertain as to when exactly I would receive my refund of over $400. I didn't even know that I wouldn't be able to receive cash upon return. Don't know if I just didn't see this policy posted or it wasn't posted where it could be seen readily. However, my next purchase from them I didn't see it clearly posted but I remembered from the above experience, but still ran into a different problem.

Last month, August 2007, I purchased a 19 inch TV while on sale for $248. I returned it two days later as it was defective. (My DVD got stuck in the built in DVD player and it would only play one channel which was channel 6. No problem. I was asked if I wanted to try another or receive a refund which of course I would have had to wait for by mail, but I opted to try another TV, same one, just a different one, thinking that one probably was just defective, not the whole lot. I was told verbally by Sonja that I had 30 days to return the second one if there was a problem. Well, I did have a problem but not with the TV at the time because I never got a chance to try it out due to two people in my immediate family being diagnosed with cancer back to back, one being my 95 years old mother, and my 35 years old niece. This took up all of my time after work going to Phila. with my niece for treatment, and helping to take care of my mother, and before I looked up, it was 30 days later and I hadn't even tried the TV out. I took it back unopened on the 30th day, hoping to return it and was told that I couldn't return it, nor could I get a refund because I purchased it on a "defective return". It was the very same girl and she said", "I don't understand, what's wrong with it in a "are you stupid attitude or is it me?"

This after I had already explained that I never tried it but was afraid to get stuck with another defective item and lose my money, and that's when she told me that I couldn't get my money back either way, because of the "defective return" issue. When I told her that she was the one that told me that I had 30 days to return it, she lied and said she didn't. I remember clearly that being the last thing that she said as I turned to leave with the second TV. Never did she say or offer the information that I would never be able to get a refund once I opted to try out another TV. What kind of policy is that? Why would I opt to try another TV if I knew by doing so, my money would forever be locked in? They told me that it was all on the back of the receipt, but I was verbally told I had 30 days, plus, you have to purchase the item in order to get a receipt to see what they were talking about. Anyhow, it turned out that they have a 10 days return policy for a refund, and 30 days for defective items which they would try to repair, or send out to be repaired, but no refund cash or otherwise. But from what they told me, even if I had returned the second TV within the 10 days, I still wouldn't have been able to get a refund of any kind. That's not good for the customer. All of their policies lock in your money. By the way, it was more than 15 days, including weekends, before I got my more than $400 refund by mail.

My complaint is against 6th Ave electronics located is Springfield, NJ on route 22.

I bought a Navigation System at this locations about 2 years ago, and their extended warranty/replacement plan. On August or this year, I brought back the Navigation system because it stopped working, and I was told it would take 6-8 weeks for it to get repaired. It has now been over 12 weeks, and no word on the unit.

I've made SEVERAL attempts after the eight week to get information on the unit and the progress of the repair, but they have no answers for me. I visited the store on Nov 16th and asked to speak to a Store Manager (Dawayne). After waiting for about half an hour, I was told that he was not coming to see me by the Customer Service rep Alexis. Alexis left a note along with my work order for the morning Customer Service Rep (Jennifer) to call me the following day (Nov 15) and give me an update. She also said that I should call Corporate and see if they can give me any information.

On Friday, November 15th, I did not get a call back from Jennifer, and I called Corporate. I called Joy, the Corporate Customer Service manager and Matt, who is her assistant and left them SEVERAL messages. After about 20-30 calls, I got Matt on the phone. He told me that he needed 5 minutes to gather my paper work and he would call me back. After an hour I started calling him back and left both him and Joy messages. After getting him on the phone again, he told me that I just had to wait, so I asked to speak to Joy.

I told Joy that it's been 4 weeks passed the expected time, and she told me to wait! I asked her to replace the Navigation System since it's been so long, and I'm in need of it. She said that she would call me back on Monday Nov 20 with an update. There was NO CALL! I've made numerous attempts to call since and no one calling me back. I have recommended a friend and 2 co-workers to 6th ave, and I've spent several thousand of dollars within the past 2 years. If I knew customer service was this bad, I would've never shopped there. I now find myself in desperate need of the Navigation System and no one is willing to help. Please Help Me if possible.

I purchased and paid for on September 13, 2006 a Plasma TV with DVD Home Entertainment Center and other items. Out of the 5 items ordered I only received 4. I was never notified of when I would receive the 5th item the DVD Entertainment Center (delivery ticket just said back-ordered). I called the store on October 16, 2006 and was told that they did not have the DVD system I ordered and paid for. This was a special price item at the time I purchased it and there were many in the store that night. Apparently they did not put one aside for me with my order. Now they don't have any and now they have more expensive ones in the store that they said I can purchase.

I want what I paid for not to spend more money for another unit. This is their trick to try and get more money out of me instead of giving me what I paid for. I would like this matter looked into and especially see if this is a common practice for Sixth Avenue Electronics to rip people off. I am very upset and disappointed in how this matter was handled and need your help. How can a store sell something to you and then not deliver. Take your money for a month, and had no intention of calling and letting me know what is going on is even more outrageous.

Purchased an $8000.00 TV with a $700.00 warranty. The TV is over a year old and it is defected. It was inspected by a 3rd party and 6th Ave., Zenith and I agreed that it would be replaced or refunded. To date, the company has done nothing but lead us on.