Complain about a product or service

Washington Sports Club

Washington DC & Suburban Virginia/Maryland

Gabi of Chantilly VA writes (3/12/02):
I had switched my membership to my daughter on 11/27/01 because I am pregnant and due to difficulties with the pregnancy would not be able to use thie membership for some time. I worked with Lenae at WSC to make the switch of the account to my daughter.

Dec 01 the $51 electronic funds were taken out of my account as usual. January 02 no funds were taken out nor were they in Feb 02. I did not realize this until early Feb and contacted the health club. They asked me to bring in a voided check to send to their corp office stating that it must just be an error with the routing numbers from my bank.

In Mar 02 they took out $80 from my bank account. I called to inquire why they took $80 and not $51 as my contract states. To sum it up, they didn't have a copy of my contract that states $51 a month, but had a contract that state $65 a month but that it was not signed. (To me this would mean legally they should not have taken any money out)

On Mar 12, 02 I explained to Lori the manager that I was pregnant and on bed rest and quite upset about this mess. I admit I raised my voice and was a bit rude but Lori told me to stop yelling at her and that she did not deserve to be treated like that. Well, that only made me more furious and my blood pressure rise. We went in circles and the end result was that I needed to show her the signed contract and that she would call headquarters to find out what's going on.

I won't hold my breath as she said the same thing a week ago about researching it. My question is, what recourse do I have? I'm afraid they will take out a bogus amount mext month again and my bank said they can't stop the company from taking money out of my account. Seems like a big hole for consumers.

Gabi should send the club a certified letter pointing out the errors and cautioning them that she will take legal action if necessary. Personal visits to the club do no good, obviously.

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