ProForm Fitness

I purchased a ProForm 290x spin bike in Feb. 2010. In January 2011, not even a year after purchasing this bike, while using it, the right pedal fell off while I was riding it. Luckily, I was not seriously hurt. But the pedal could not be installed back. After contacting customer service, which is not easy because they do not answer the phone, they make you put in your number and they call you back hours later and if you are not available to answer their call, then you have to start the whole process over again.

I found out that the warranty on this bike is only 90 days for parts! I will never purchase another ProForm bike or any fitness equipment with an icon 'fitness' ever again. After purchasing this part, costing me $90 with shipping and handling for a $300 whole bike, I was unable to fix the bike because the old part will not come off and they do not send you any instructions on how to fix the bike.

Do not waste your time or money on this bike or company. They do not stand behind their products and their customer service is awful!

I have a Pro Form 965R recumbent bike. The right pedal sheared right off the drive arm. I contacted the company. They tell me due to age and metal fatigue this could occur. They are more than willing to sell you the 2 replacement parts for $170 plus shipping. I am of the opinion that this should not have occurred under normal usage, and was clearly a manufacturer defect. The company CEO should be arrested for ** consumers! I would take them to court but it would not be worth the legal expenses!

I purchased the 290 SPX spin bike. The left pedal is defective. Manual instructs me to contact Proform and do not contact the store. I've been trying to reach someone at Proform for three days. I was kept on hold for hours. I tried to have them call me back. They called back at 6 p.m. I missed the call and tried to call right back and got a "we are closed" message. I don't want to deal with this company. I'm taking it back to the store where I purchased it.

I purchased a ProForm cross walk model #P7LW50707.0, serial #WIDG06574 on 9/20/09 via internet and paid by American Express. I received elliptical on 10/2/2009. I used the machine for 1 month and the machine broke, it would not pedal. I called ProForm on 11/13/2009 to say that I was upset. It was brand new and is already broken. They told me they had to order every single part to the machine in order to fix it. The repair company called me back on 12/5/2009 and said they could not get to my home until 2 weeks later. Needless to say, I was extremely upset because it was now over a month later and I still could not get my machine fixed.

My husband called the repair company back which was called We Assemble Everything, Inc located at PO Box 7154 Wantagh, NY 11793. My husband spoke to a Necoy ** about the machine. My husband told him I think it is a belt and Necoy told my husband he could fix it. So my husband pulled the side off and put the belt back on. I was able to use the machine for another month, but the machine was still not right, squeaked a lot and the pedals were not rotating right. I called ProForm again on 1/26/2010 to tell them the machine is still not right. They sent Necoy ** and a man named Kevin to my home on 2/11/10 to fix my machine. They came at 6:45PM until 9PM, they stated on their form that the machine is not fixed to its potential and they stated to me that my machine was recalled.

I called ProForm back on 2/19/10 and ProForm operator Mark stated that the repairmen did not report to ProForm the problem with my machine. They had 48 hours to do so and Mark stated to me that We Assemble Everything was in breech of contract now with ProForm. 2/19/10 and 2/22/10, I spoke to Tawney and Cody. They said We Assemble Everything was in breech of contract with them and they could not use them any longer, which sets my time frame back further and is not my fault. They told me another repair company would call me to come and repair my machine. On 2/23/10, I received a phone call from Bradey from General Assembly - a new repair company to make appointment to come to my home. The appointment was set for 3/17/10 for General Assembly to come to my home.

Anthony from General Assembly came to my home and took the machine apart. He clearly saw something is wrong with the machine, but he does not know what. He also stated to me that my machine is a rebuilt machine and as it stands, the machine is in pieces in the room. Anthony stated that he wants to rebuild the entire machine. I do not want my machine rebuilt! I feel that I was sold a "lemon" and I just want them to take the machine back or send me a new machine. They have refused since my very first phone call to them back in November 2009! I have spent countless hours calling this ICON health and fitness/ProForm and I feel I have gotten nothing but the runaround. They are not helping me in any way.

I want to return this piece of exercise equipment! I feel they should honor my request as my situation is a specific one. I have experienced mental and physical anguish over dealing with this horror! They need to take my machine back and give me a refund or send me a new machine after taking this machine back which they refused to do either.

i purchased one of these ellipticals through hsn.com about a week ago i was using the elliptical and it was making a knocking sound that was the first issue i had then as i went on with the workout and increases my activity it was then the equipment tipped over but not completely to a point where it fell,but i think as it tipped over i must have as a reflex to stop myself from completely falling and in the process i pulled something in my left side. at first i thought the pain in my shoulder was no concern but days later it was still hurting and its now about a week and i still have a discomfort on my left side between my shoulder and spine.

I purchased an electipical fitness machine from Proform and charged. When the equipment came I wrote a check to the addressee whose name was on the shipping receipt for $1300. Little did I know that I was paying the wrong company which was HC Processing. For over a month the checks were not cashed. I contacted ICON and they had no record of the checks. I then called PROFROM and was informed the checks should have been sent to HC Processing. Thinking the checks were lost,I made a check payable to HC processing for $1300. Well, both checks were cashed at the same time. ICON recieved $1300 and HC Processing a check for $300. I was able to stop payment on the $1000 to HC Processing.

I was contacted this morning by Chris and informed ICON had issued a credit for $1300 and that I would be reimbursed $300 in three weeks. My bank has already paid the checks except the second $1000 to HC processing which has a stop payment on it. I need my $300 returned immediately. I am on social security and have no other resources. I am unable to purchase my medicine for the month.

I purchased a Proform Treadmill at Dec 2005. It stopped working at Mar 2006. I started to contact Proform customer service for warranty service. From Mar 2006 to Aug 2006, they had sent me different parts want ed me or the service technician to replace. The srevice technician visited my home 4 or 5 times and still couldn't fix it. The service technicial think I am qualified to get a new one for replacement and sent a report to Proform.

The customer service doesn't agree to send a new one to replace and insist to send in parts for me to replace. This time, they guess it's the motor that is having problem. So they send in a motor want me to replace by myself, claiming that motor only has 90 days warranty and it's been over that period. They cannot send a technician over to fix it.

Well, I think they are simply executing a strategy trying to drag on the issue as long as possible so they eventually can claim this machine is out of warranty.

After hearing I am in one year warranty period and also purchased two years extended warranty, they start to try hard to encourage me to contact the service company that covers the two years warranty to service me.

The belt on my Proform treadmill, Model 520 emits a terrible odor. I called the manufacturer and was told by customer service to purchase, "Simple Green". It still smells! I wonder how many other owners have the same problem.