Planet Fitness

It is not the first time that I walked by a group of your staff members and they start talking about me, but today topped it all! As I was coming down the stairs from one of the tanning beds, there was a group of 5 or 6 of your member staffs sitting at a table. They all looked at each other, then looked at me, and suddenly they all started laughing and giggling about me! I mean, they couldn't make it more obvious. I have to say, for a "judgement free" zone, that episode was very disappointing for me. I honestly didn't even feel like working out afterwards! I just felt like running home and never coming back to this gym, full of fake people! I really hope that somebody contacts me to further discuss this or I would be forced to contact the local news channel. I'm sure that they will be very interested in a story of the sort, due to the fact that it could be perceived as racism and discrimination! Thank you!

I signed a contract with Planet Fitness on 4-26-11. Now, I am trying to give my thirty day notice to cancel my contract once on 4-20-12 and they told me to come back on 4-26-12. So I did, and they still refuse to take my written notice. Also, my credit card was billed five times in one day on 4-19-12. I have fulfilled my contract as agreed. Now, they are giving me the runaround big time.

My window was busted out of my car, and they did not even care at all. As a matter of fact, they laughed at me.

I have not been going to the gym for medical reasons. I received a call on my answering machine last week. Apparently my debit card was declined because I received a new one. I called and spoke to Ryan at the Cherry Hill NJ location. He told me that I owed $42.80 for 2 months, a fee of $10.70 and and extra $10.70/month because my card was declined. I told him that was unfair since I did not know this was happening until last week. I asked him to cancel my membership and he told me I had to do it in person. I immediately went in and he told me that I owed $62.70 because today was the day they bill my account for next month. I wound up paying $52.10 so that I can cancel my membership. Ryan claimed to be the manager but I find that hard to believe. Planet Fitness should have contacted me earlier (by at least 1 month) if they had a problem with my debit card. I also should not have been charged for next month since I cancelled it today. There are hundreds of complaints against them online for similar problems. Shouldn't something be done about this?

I was working out early in the morning at 6:00am. I went up to the 30-minute work out. There were two other members that was working out. Then a staff named Moses came up to me rudely stated, "You need to start from number 1 and work your way around the numbers. There are rules to follow here." So I told him not to talk to me like that and he need to relax. He then called the supervisor at the time named Andrew. When he approached me, he rudely spoke to me and asked me for my member number. I did not want to give it to him because his tone of voice was not professional and believed what the other staff (Moses) told him. When everything came down, he called the police and canceled my membership.

I spoke to my wife about the issue and then she went by the gym and spoke to the supervisor (Andrew). My wife recognized the face of the staff that was rude to me because she faced a similar interaction with that same staff (Moses). Therefore, as my wife explained everything to the supervisor, Andrew, he made another manager call my wife. But my wife could not speak to John at the time because she was at work. I am very angry because they accused me of something that I did not do. Also, the manager took the employee's side without examining the overall issue. What makes me more upset is that my wife had a prior issue with that same employee and one of the supervisor knew that this specific employee had complaint before and they fail to discipline his behavior. Something needs to be done on how Planet Fitness operate.

When I joined Planet Fitness in May 2011, an agent of PF advised that should I wish to cancel their contract, they will transfer my membership or cede the contract to a prospective member. When asked if they (Planet Fitness) will find the prospective member, he said yes. At the time, I had all the intentions of using the gym. But I soon moved to an area where there is no PF. I then informed the gym manager, who advised that I would have to find someone to take over the contract, that PF cannot be involved in that process. I have had so much trouble trying to get this contract terminated as it is impossible to make use of their facilities.

Myself and another member came into the gym on 04-12-12 at 9:30 and began working out. My cousin, who is the other member, was helping me with on some of the machines due to her knowing more about them than me. Well one of the workers took it upon herself to go tell the manager, whose name is David, that my cousin was training me in the gym and she didn't think she had a membership card, and that she had seen her come in there more than once a day. The manager then began to follow us around the gym watching and seeing what we were doing. After about ten minutes, he came over and first told us that we could not use one of the machines we were using and began to tell my cousin that she could not do any training in the gym, that she comes in there too much.

Well, myself and my cousin both are black card members. There were other people whom we know, they were in the gym doing a training session and was not a Planet Fitness worker and nothing was said to them. Now I wanted to know, was there a problem with us working out together and her showing me the right way to do an exercise? Also, how many times can we come in the gym in a day because we, along with all our other relatives, which there is several of us joined at one time? We are willing to cancel our membership if there was something wrong with what we did because we felt like we were treated very wrong. Some of the other members noticed it too and had even made the comment "why was he following you guys?"

In December 2011, I joined the Planet Fitness in Shelton, CT on Bridgeport ave. I received a promotional card in the mail that says, "$5 down, we will waive all previous balances." I brought this card into the gym. I explained that I still have a balance of $47.70 that is owed to the Milford, CT Planet Fitness. She said that is fine and joined me up. I paid for the deposit and I have paid for every month since then. I used the gym for the first time today, 3/29/2012. I went in tanned and when I came out, the manager named Caesar was extremely rude to me, embarrassed me in front of workers and customers, was very cocky and arrogant and I feel he has no business in customer relations.

He told me that I am not allowed to use their gym anymore and he is going to cancel my membership because I owe a balance to Milford's gym. I explained to him that, "When I joined up with his gym that I brought in the promotional card and you signed me up knowing I had this old balance. And you took my money and now months later, you decide to cancel me." Also he basically called me a liar and said that they never ran this promotion in December yet I have another card sitting right here in front of me.

This was very terrible how I was treated and I feel I was treated very unfairly. I've been a member of your gym for the past seven years I have barely used your gym. I think I used the equipment maybe twice at the most. I basically use the tanning and I rarely do that so I feel I have paid plenty of money to your facility to be treated this way. I am so not pleased with this manager's behavior. He had a look in his eyes like he was in attack mode. Thank you for your time with this matter.

My son and his friend have been going to the gym 6-7 times a week for 2-3 hours a day for over a year. Last week, after entering the gym, they changed into their workout clothes; and when they came out of the locker room, they were told their memberships were cancelled. They asked why, and they were told because they were laughing. When they said that was ridiculous and thought they were kidding with them. However, they were refused entry into the gym and asked for more information but were denied.

When he came home and told me, I couldn't believe it. I sent an e-mail to the corporate office, asking for some information. Later, they answered, saying they wouldn't discuss it with me because my son was over 18. I then asked if someone could be thrown out for laughing. They answered by saying my son could receive a phone call if he wanted. So then I asked for a phone number and a contact name, but they wouldn't provide one.

I then posted a question on their Facebook page: "Is it true you can be thrown out for laughing?" I was told I could write a letter to the corporate office, which I said I did already but didn't get any answers. So I wrote another question on their Facebook page: "Is it true you only want members who pay but don't actually come to the gym?"

The next response I received was my Facebook privileges being revoked because I broke their Facebook rules (even though I read the rules and can't figure out which one I broke) and my membership being cancelled because of my behavior though they waived the $58.00 cancellation fee for me. I then went to the gym that night to speak with the manager, but she refused to meet with me. I spoke with the girl who was responsible for not allowing my son in, but she refused to give me any information. She informed me that my membership was cancelled by the corporate office for breaking Facebook rules. I wanted to know which one and asked her to tell me which one, but she couldn't. I asked her to call and find out, and she went and made a call.

About 5 minutes later, she got off the phone and proceeded to print out the Facebook rules. I told her I am familiar with those rules but that I don't know which one I broke. She couldn't tell me. I then asked to set up a meeting with her manager, but she refused. I then said if she wouldn't set up a meeting I was going to work out and give her time to set up a meeting.

I then went over to the machines and started my workout. About 15 minutes later, I felt a tap on my shoulder and turned to see two policemen standing there. One of them said for me to come with them, and I asked what for. They responded I didn't have a membership. I told them I did and showed them my card. They then said I didn't pay for it, but I assured them it was paid up. They made me go over to the desk where the girl told them my membership was cancelled because I broke their Facebook rules. I was then asked for identification, and the police ran my license. I was escorted out of the building.

I would like my membership reinstated along with my son's and his friend's and compensation for them having me escorted out of the building.

Discrimination at Planet Fitness - Black people are not taken into consideration when it comes to the "head gear" rule at Planet Fitness! No, it is not religious or medical needs, but they are affecting my health when they told me that I can't workout at the gym because I want to keep my hair up and dry. As a black person, I have the right to be healthy, workout and protect my hair. Baseball caps do not work for people of color. A person who is not of color would not understand this because their hair is different than ours. So when the manager of the gym told me if I don't like the rule then cancel my membership, I was outraged. To me, this is a way of discrimination with censorship. They can't say no blacks allowed, but we will say no head gear so they can't come. I follow dress code, but when it comes to the "head gear" code, it is an issue that needs to be addressed.

I am a black woman who wants to look good and feel good. I also take care of my hair. I bought a hair product that supports my hair to breathe and look good after a work out. I purchased it at Sally's beauty supply store called Dri Sweat Women's Active Wear Protector Cap. I was then harassed by a staff member telling me that my hair product was not in code. I took this very offensive and discriminating against as a young black woman who decides to work out and be healthy. While our nation is fighting childhood obesity, heart disease, diabetes all around and any other overweight related health concerns that plague society. It would behoove such companies like Planet Fitness to do all that it can to reach out to those who need it most, like inner city people who happen to be Black and bi-racial. We, as black and bi-racial people, take care of our hair in a different manner than Whites. This is discrimination at its finest.

My credit card was stolen and I received a replacement card. I was on a $10 monthly payment plan. Planet Fitness in Souderton wasn't able to charge my account and charge me an NSF fee of a total of $80. They never called or emailed me about this and instead were happy to charge my card. I called to complain and went in to complain and was told thy couldn't waive the charges and that my account was cancelled. To make matters worse because I was a member for less than 12 months, they were charging me a $59 cancellation fee. If I didn't pay them the $139 they would send me to collections. I was furious and then they threatened to call the police. That was fine with me because I know who the thieves are. Avoid this overcrowded, rude staff club.

My daughter and I were in the changing room/bathroom/locker room. The custodian did not make his presence known, seen us, and proceeded to vacuum. Last night, the night custodian made his presence known, which has happened for the past week. However, last night, he was angered having to wait. He walked out angry, and said, "Every night." I have had to ask him to give me five minutes so he will stay out!

As to say, he has to wait every night for me. I work until midnight, and as a custodial supervisor, I find this very distasteful. Not only his rudeness, but it just so happened, this custodian walked right past my son, who was sitting right in the custodians path and heard his remarks. Is there no training or guidelines to give your custodians? I love PF and the new hours. It really fits my schedule. But, the last thing I need is to have to deal with a rude custodian. He needs to wait until the rooms are empty and when announcing his presence, if one answers, then he need not enter.

The staff there was very rude and nasty along with the manager who is very nasty and who does not seem to understand that if the customer don't pay, he doesn't get a pay check. I went to the Pelham branch with my father and sister who is a minor and because she didn't have an ID, they wouldn't let her in. Let me tell you that my father is a black card holder who they consider to be a VIP customer. I just can't believe the attitude of the manager. I would never go back. I strongly recommend no one to join Planet Fitness gym.

Planet Fitness never told me that there is a membership fee of $10.00 for subscription. They asked me for a credit card for monthly charges to be auto debit, but they not only took the monthly fee, they also went ahead and charge me for the membership that they never told me about. Moreover, in the month of January, they charge me five different times for monthly service, which I don't agree with, because I only have 2 memberships with them. Planet Fitness deliberately charge on my credit card like if that's their credit card. The manager at Planet Fitness wasn't helpful at all.

My name is Linda ** and I am a member of Planet Fitness and went through their website, and it seems you give the company or franchise its ratings. I would like to inform you of the discrimination and insult that I encountered at the new Rochelle branch with an employee and the gym manager, Chris. The Hispanic lady who checks the gym members in when they come to the gym had been quite rude to me the first time I went to work out at that particular gym.

So today, when I went to work out, upon entering the gym, I noticed that she was assisting three women with some application, so I decided to patiently wait till she was ready to check me in. Whilst waiting, a Hispanic couple walked in and immediately, she dropped what she was doing and tended to them. After she was done with them, she then signaled to me to come forward. Once I came forward, I said to her, "You do know I was here before them, right?" Her response was, "Yes, I know," in a rude, nonchalant manner.

I paid for my drink, checked in and went to workout. After working out, I decided to take it up with Chris, the manager, who assured me he would review the tapes and handle the issue only to my horror when I picked up my jacket and was about walking out the locker room, I heard and saw the same Hispanic employee laughing out loud with the manager, Chris, and she stated, "I knew she would say something.

Oh, my God." And immediately when she saw me, she made a serious face and wiped the smirk off her face and neither of them had anything to say but have a great day. Honestly, this sort of franchise does not deserve any sort of kudos for customer service and the manager himself is a disgrace to such a franchise. Please, if you can do anything to forward this to someone who can discipline such an act, it would be greatly appreciated. Thanks.

Just want to ask why you are sponsoring The Biggest Loser when PF does not allow us to use their own personal trainers in their own gym. This is such a disconnect. Let the trainers work us!

I can't cancel without writing to the club. I have a balance because my card expired and no one mentioned it when I came into the club to satisfy the bill so the next month and the month after that the same issue. You ask why 2 months went by before I really noticed. I moved out of state after paying the first bill that came in the mail. I used auto debit from my bank account and the person taking my payment the first time used my updated card to make the payment and never told me that the reason a bill came in the mail was due to an expired card. The manager told me they aren't refunding anything although I had not used the gym in over 2 months and she could see that I hadn't (because I moved) but instead told me it was my fault!

My card did expire. Did all my other creditors request an up to date card? Yes. Did Planet Fitness? No. Did I go in to handle this? Yes. Did they tell me this was a problem? No. What a rip off. Don't sign with this company. It's trivial but if you have a real big problem, expect to be very upset with the end result. Megan at the Northville store handled my phone call and it ended with her hanging up on me as she explained that Planet Fitness could not possibly tell people why their account is having problems because if they did it for everyone, they wouldn't be able to run the gym.

I already have membership. I bought my wife in to try the give for day. They refused and said I pay 20 dollars. I refused. Other gym don't do this. They lost my future business.

It doesn't even deserve one star. Everything was hunky dory until I tried to cancel. You can't cancel over the phone, you can't cancel with a fax, you have to mail in a letter—fine. I mailed in a letter to cancel. I got charged again. When I called in to ask why the employee told me it had to be certified. Fine. Did that. Even took all the money out of my bank account. Now they won't cancel because I have a balance on my account. This is a load of bull and I am done with it. I finally found the number for corporate and will be calling them first thing Monday morning. I work 60 plus hours a week out of state and cannot go in in person to fill out the form. Now I am seeking legal action. I want everything from the last 18 months (since I was in the gym last) that I paid back. I want them to remove the late charges they say I owe. If they do that, I will drop it. If I get more trouble, I will be seeking damages.

Having worked for PF, there are a few issues that need to be resolved. Most PF will not come back to try and claim the money. They will just refuse new memberships under that name until the balance is brought to 0. Most have annual $99 down/yr contracts. Around Christmas, these are the best deals and in my opinion, the only reason to join. They are a private club with extremely high turnover rates for employees. Typically, only the manager staff stays on for a year or more and most employment agreements are severed for trivial reasons bordering on personal issues with very little time or effort exercised (no pun intended) to correct the problem.

Sadly, you get what you pay for and $20/mo. It doesn't buy anything but dinner at McD's. Even then, not much. Having put in my time (>2yrs.), and being of the non-manager persuasion, I'd say the vast majority of people at PF are happy enough with service (see above) that PF has no shortage of business. Catch-22: If the people that disliked PF were substantial, in any respect, PF would eventually go out of business. Think Sears or Friendly's, businesses that do not cater to their clientele will wither and die. But that's not the case with PF. It's the exact opposite. From what's posted here, it's the same thing I've seen during my time in PF. If they are taking advantage of people, it's the people that present the opportunity that they target. SSDD: Don't like it, don't use it.

I am currently in a battle with Planet Fitness in Bloomington, MN. My son signed up with them, and they failed to ID him. He is 17 and cannot enter a contract. His mother and I caught the problem right away. He has used the gym once. No big deal right? No, they will not simply cancel and waive the fees. They want me to come in, even though I barely even have time for my family, let alone them. I work 50 hours a week, and am going back to school. My wife works two jobs, with school as well. The manager keeps telling me, he signed the contract, etc. It doesn't matter! He's 17 and cannot be held in a contractual obligation. They better cancel without a fee or I will be having a huge blow out with them. If they even think about trying to collect, or hit my credit, I will be hiring an attorney.

My son called me from the gym telling me about the problem he was having on Planet Fitness and his account. He was telling me how Steven who's employed at the gym in Ocoee was degrading him and I could hear Steven in the background yelling "your account is always insufficient". On about he drives a Mercedes and my son drives a Nissan. This is unacceptable, unprofessional and demeaning! I told my son not to argue with him even though he felt every right to defend himself. People go to the gym to better themselves if it's health, self-confidence, mentally or just for a better look.

With today's economy, even the supposedly $10 a month that's deducted from one's account, people sacrifice just to accomplish one or all the things I mentioned earlier. Not to be humiliated and put down by a group of young people with no people skills and consideration of what someone might be going through for the reason that they are there in the first place. It's sad that you cannot contact their supervisor or the person who could make a difference. The gym in Ocoee really needs to be investigated. Somehow before things get out of hands.

When I joined the gym almost a year ago, I was told that no head gear was allowed, except baseball caps. I turned to the worker and told him that I have to use a bandana, because I sweat a lot, and I do not like the sweat to get in my eyes. He said the bandana was okay. A few weeks ago, I was told that I could not wear a bandana, but a headband was okay. I folded my bandana into a headband, and was told that it was okay like that. Now, I was told that I could not wear a headband. I am quite puzzled. I told the manager that a baseball cap cannot hold sweat, to which he agreed, but he could not give me the reason why headbands were not allowed. What is my recourse, other than quitting?

I am extremely upset with the way I am being treated. Planet Fitness is stealing my money! I joined the Wilmington Delaware club in July of last year. I got the black membership, and then moved 5 months later. Knowing I had to wait a year to cancel, or be subject to the early cancellation fee, I waited and continued to be charged the $20 monthly fee without protest, even though I could no longer attend the gym.

I stopped using the checking account in June of this year, and when I started using it again in October of this year, they charged the membership fee. I called in and demanded that they close my membership, since it had been over a year, and I was no longer subject to the cancellation fee. Kevin, the manager assured me it would not happen again.

Then today my account has been charged again for the membership fee. It's thanksgiving and I don't get paid again, until the day after, so everything I had in my account was for my family's thanksgiving food. $20 may not be a lot, but to people on a budget in this economy, it is. I called the gym and spoke to "Kevin" again who says that he couldn't cancel my membership, without a certified letter (even though I hadn't been there in over a year). After explaining the situation, he put me in by not canceling the membership last month, he still refused to give me his manager's phone number. He said I had to wait until December 1st. he was very unconcerned and treated the sitution sarcastiscally even laughing at times. He even told me that they will continue to take my money even though I have not been there until I either come there in person, or send a certified letter, neither of which I can afford to do.

I feel as though Planet Fitness is taking advantage of me in a very bad time in my life. I wanted to contact FOX 29 news but decided to give the company a chance to respond first. All I want is my money back!

I would like to have my complaint removed at my request. I spoke to the owner and she was glad to help & did so. She also called me and personally gave my son a temp membership! Thank you in advance.

I'm wondering why our local Planet Fitness in Hampden Township would not allow my son to do a "short term (paid) membership", while home on leave from the US Army! Some back ground, my son was what they call a 'black card member' at PF in Hampden before he left for basic training back in July. He is coming home on 11/18/11. He will possibly not have to be to Texas Ft. Bliss until 12/5/11. All my son wants to do is keep up his PT while home. He asked that I check with PF, because he was a member and while he's home, he will be working out of the Mechanicsburg Army Recruiters office.

I applied for a job at Planet Fitness and got the job. By the way, I only worked five hours and was fired for no reason, whatsoever. They were showing me how to fish people's accounts even if they have not been to the gym in months--to me, this is robbery. They also told me that when "black people" come in for a tour, I was told by Shelly, the manager of the South Carolina Planet Fitness, not to show them the tanning beds because ** don't tan. I was shocked and sick to my stomach when I heard this. So, people in Charleston, don't be part of a racist company, and do not work out in Planet Fitness. Shelly, the manager, doesn't support someone that is ugly inside and out. She is a **. Thank you very much.

I went to Planet Fitness in Clifton Park, NY today and was discriminated against and no one could tell me why. I wear a silk scarf when I go to the gym to protect my hair every time I work out and I was stopped today and told, "you cannot wear door rags at the gym". When I asked for a reason I was given the district manager's card and told to call him to find out.

When I contacted the district manager, Dan **, I was talked to in a condescending manner and told because its the policy. When I asked why this policy was in place all he kept repeating was it's the policy and pretty much laughed at me....I canceled my membership and will tell everyone I know not to join with Planet Fitness. I would rather pay more at another gym that will not discriminate against me then to stay at Planet Fitness.

I have filed a previous complaint which you have posted. This complaint which I refer to also has a response from Planet Fitness (DM). However, I am providing you with another response to show consumers just how this company does not care about you whatsoever, except for ripping you off. I will be the first in line the day and year a class action lawsuit will be commenced by a large law firm against Planet Fitness for intentional and illegal contract practices.