Complain about a product or service

New York Sports Club

Michael of East Orange NJ (02/25/08)
I gave NYSC a debit card to use for a membership. I agreed to have a automatic deductions taken from my account monthly and this went on for about two and half years. Every year membership dues increased, eventually the debit card I gave them expired and at that point I decided that I wanted to negotiate a membership rate after the steady increase. I told managers at the club and also tried contacting the corporate office by phone and in person but was unable meet with anyone at the corporate offices. I told managers at the clubs I did not want anymore deductions taken from my account.

NYSC continued to take money from my account even after they no longer had a valid debit card the card as the original was expired. This caused my account to become overdrawn and me to fall behind in other areas of life.

Marshall of Bronx, NY December 9, 2007

Marshall of Bronx NY (12/09/07)
I sent a letter to new York sports club owned by town sports international regarding them breaking there contract. There are a health club and it says on the contract they can raise the price of membership once a year. Since I joined the gym in may 2007 they aren't allowed to raise my price by October of 2007 because the price was already set once this year in may when I joined. I contacted them bout the issue and they ignored me on numerous occasions, they have raised my price and have raised many of there other customers prices. They make up a contract to raise price once a year but soon after you join they raised the price 4-5 months later and continually do this. I wanted to know if you would be able to help me with this situation cause they won't pay attention to my complaints. They are located at 151 east 86 and Lexington avenue manhattan NY 10028 number is 212 860 8630.

want my membership to be lowered back to the price I started with it isn't 1 year and they need to learn to follow the law

Ysaira of Englewood, NJ November 6, 2007

Ysaira of Englewood NJ (11/06/07)
On September 27, 2007 I went to NY Sports Club and one of the personal trainers offered me a free session, its the 3rd free session I have had since joining the gym in June 2007. I hate going alone to the gym because thats the chance the personal trainers have to start up a conversation and convince you to join their personal training sessions. I told the lady that I was interested, but that at that time I didnt have the funds available in my account. She then stated lets put you in the system to get you started and I said, Ok this is like a reservation, because I cant be charge to this account?, and she assured me that it was. She printed a receipt, and no terms or conditions were explained to me.

I figured since it was just a reservation that I could just call and cancel the whole training session. I called, and the front desk informed me that there shouldnt be a problem. I continued going to the gym with no worries. Then I got a message a week later from Samantha the personal trainer stating that personal training sessions are non-refundable. I never agreed for them to charge that account so I was confused as to what she had indicated.

I called their gym explain the situation to several of their staff members and they would just refer me to member services. Ricardo, the General Manager would never return my calls and when I did get in touch he acted like I was a nuisance. Same situation when I went to the gym, no one from accounts was ever available.

On 10/02/07, I finally spoke to Ricardo who said that I will get a refund after the Division manager agrees to it. On 10/03/2007, was the day he was to meet with the Division Manager he said he would call to inform me, but he never did. When I went to the gym, I asked for him and upon his arrival, this time in person he treated me like I was a nuisance. He walked away and disappeared, I had to ask for him again. I had a meeting with the trainer, Samantha and Ricardo they pulled out the receipt told me that I signed off to it, but I actually did not signed. The copy just had the personal trainers name Samantha printed in ink. Ricardo also told me that the Division Manager did not agree to a refund.

I mentioned the fact that I was misinformed no terms or conditions were ever explained to me because I never thought I was actually making a final sale. He said that the printed receipt is an agreement. I was treated unfairly, and after voicing my complaint to member services and writing an email to NY Sports Club I received an a call from Evan Ghen the Division Manager stating that I will be getting a refund to my account.

It has been a month and I was told the refund would be posted the week of October 08, 2007. As of todays date, November 06, 2007, no refund has been posted and when I call Ricardo Valdez he states that I should just wait. They are so quick in withdrawing money, but they deliberate when it comes to refunds. I am disappointed with the services NY Sports Club as provided me with. Money from my account should have never been withdrawn, because I never agreed to it.

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