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Kathy of Brooklyn NY (07/16/08)
I signed up for a trial membership and they said I could cancel within 30 days by giving them notice in writing. I went to them with a letter to cancel - they said it had to be mailed to them and they gave me a mailing address. I mailed the letter to them via certified mail and it came back as undeliverable. I went back to them to verify the address - they gave me the same address again. I sent the letter again - again they never accepted it and it came back as undelivered. By then the 30 day period was over and they are now charging me $50 per month. Please advise.
Monetary loss as a result of these deceitful practices.
Gladys of Hasbrouck Heights NJ (07/15/08)
I signed up for what was a 2 year contract in the Brooklyn for me and my mother. This month, I tried to cancel my membership via the customer service number listed on their website.
I was told several different versions of my plan, no one had the correct information.
I was told that my 2 year contract was not up till August. Then after I asked when my contract was signed up for, they said August in Clifton, NJ. That was not true as I lived in Brooklyn, NY at the time.
After being frustrated, I called again and this time I was told that there was no 2 year contract, that I only had a 1 year contract, which was finished in July 2007. However, I kept being renewed every month with zero notification or notice.
I haven't been to NYSC in a year and still was being charged every month with no notice. The only reason I didn't complain is that i was i told I had a 2 year contract. HOwever, I later discovered that wasn't the case.
If that wasn't bad enough, I was able to cancel but had to pay for 14 days of service because I didn't cancel early enough.
$89 per month, for me and my mother for 1 full year that we did not use the gym for the false year contract.
a total of $2316
Jenny of New York NY (05/30/08)
For serveral years I was a member of New York Sports club on and off. Last year I put my membership on freeze and paid the $15.00 as agree and request that my membership be cancelled after my contract was up. Instead they went on the charge my despite me informing them one month before the due date. It was also difficult reaching anyone by phone so I sent three request via there website. Eventually they cancelled the memembership. One month later I was charge for the month. My bank reverse the charge after I explained what happened.
Recently I have been getting many harrassing phone calls from them and now from a collection agency call NARS stating I owe Town Sports International $74.86. I want the harrassing to stop and is prepared to take legal action because i do not owe them. The records will show I cancelled and it will also show I was not using the gym.
Daniel of South Glastonbury CT (04/13/08)
I recently moved so I need to cancel my membership. I've called several times and they are blatantly not returning my phone calls.
Michael of East Orange NJ (02/25/08)
I gave NYSC a debit card to use for a membership. I agreed to have a automatic deductions taken from my account monthly and this went on for about two and half years. Every year membership dues increased, eventually the debit card I gave them expired and at that point I decided that I wanted to negotiate a membership rate after the steady increase. I told managers at the club and also tried contacting the corporate office by phone and in person but was unable meet with anyone at the corporate offices. I told managers at the clubs I did not want anymore deductions taken from my account.
NYSC continued to take money from my account even after they no longer had a valid debit card the card as the original was expired. This caused my account to become overdrawn and me to fall behind in other areas of life.
Marshall of Bronx NY (12/09/07)
I sent a letter to new York sports club owned by town sports international regarding them breaking there contract. There are a health club and it says on the contract they can raise the price of membership once a year. Since I joined the gym in may 2007 they aren't allowed to raise my price by October of 2007 because the price was already set once this year in may when I joined. I contacted them bout the issue and they ignored me on numerous occasions, they have raised my price and have raised many of there other customers prices. They make up a contract to raise price once a year but soon after you join they raised the price 4-5 months later and continually do this. I wanted to know if you would be able to help me with this situation cause they won't pay attention to my complaints. They are located at 151 east 86 and Lexington avenue manhattan NY 10028 number is 212 860 8630.
want my membership to be lowered back to the price I started with it isn't 1 year and they need to learn to follow the law
Ysaira of Englewood NJ (11/06/07)
On September 27, 2007 I went to NY Sports Club and one of the personal trainers offered me a free session, its the 3rd free session I have had since joining the gym in June 2007. I hate going alone to the gym because thats the chance the personal trainers have to start up a conversation and convince you to join their personal training sessions. I told the lady that I was interested, but that at that time I didnt have the funds available in my account. She then stated lets put you in the system to get you started and I said, Ok this is like a reservation, because I cant be charge to this account?, and she assured me that it was. She printed a receipt, and no terms or conditions were explained to me. I figured since it was just a reservation that I could just call and cancel the whole training session. I called, and the front desk informed me that there shouldnt be a problem. I continued going to the gym with no worries. Then I got a message a week later from Samantha the personal trainer stating that personal training sessions are non-refundable. I never agreed for them to charge that account so I was confused as to what she had indicated. I called their gym explain the situation to several of their staff members and they would just refer me to member services. Ricardo, the General Manager would never return my calls and when I did get in touch he acted like I was a nuisance. Same situation when I went to the gym, no one from accounts was ever available. On 10/02/07, I finally spoke to Ricardo who said that I will get a refund after the Division manager agrees to it. On 10/03/2007, was the day he was to meet with the Division Manager he said he would call to inform me, but he never did. When I went to the gym, I asked for him and upon his arrival, this time in person he treated me like I was a nuisance. He walked away and disappeared, I had to ask for him again. I had a meeting with the trainer, Samantha and Ricardo they pulled out the receipt told me that I signed off to it, but I actually did not signed. The copy just had the personal trainers name Samantha printed in ink. Ricardo also told me that the Division Manager did not agree to a refund. I mentioned the fact that I was misinformed no terms or conditions were ever explained to me because I never thought I was actually making a final sale. He said that the printed receipt is an agreement. I was treated unfairly, and after voicing my complaint to member services and writing an email to NY Sports Club I received an a call from Evan Ghen the Division Manager stating that I will be getting a refund to my account.
It has been a month and I was told the refund would be posted the week of October 08, 2007. As of todays date, November 06, 2007, no refund has been posted and when I call Ricardo Valdez he states that I should just wait. They are so quick in withdrawing money, but they deliberate when it comes to refunds. I am disappointed with the services NY Sports Club as provided me with. Money from my account should have never been withdrawn, because I never agreed to it.
Elizabeth of Oyster Bay NY (09/09/07)
Patrick gave me a membership deal at the fitness club so I would only pay $15 per month for the first six months, however, to get the 6 months for $15 I was actually on suspension and coud not use the membership after one month. I have written to the club several times in the past 2 years and and tried calling numerous times and have gotten no repsonse from the organization. I will be filling a small claims case against the club to recover the dues for the two years of membership that I have never used.
This has cost me $2500
Marshall of Bronx NY (07/28/07)
NYSC has human excrement stains on about 1/8 of there towels. It's quite disgusting as well as too much dust on many of the machines and on the ceilings. There is also gum underneath the front desk that has been there for over 2 years. I also see many times the workers cleaning equipment with towels then throwing it into the towel bucket. They then give the members the towels to clean there faces with after they wash them. THe towels also have a foul order to them, they must not wash them very well.
Maria of New Rochelle NY (03/23/07)
It seems that at both these locations the temp. in the facility is way too high - set at 73 degrees or above.
I would like to know if they can be held accountable?
I, like many others, excercise during my lunch hour and need to go back to my office presentable. The staff usually suggest using another facility, but most of us are using our lunch hour....
Not to mention the high heat is a health hazard and a good way for people to pass out or become dehydrated.
Any advice or assistance is appreciated.
I pay my monthly dues - but am not always able to work out.
Ehab of Bergenfield NJ (01/27/04)
On December 26, 2003, my locker at New York Sports Club was broken into. My Master Lock on Locker #51 was pryed open. The following was stolen:
1) Raymond Weir Gold Watch,
originally priced at $1300
2) $200 cash
The thieves left my wallet and my clothes.
In the past, there have been multiple thefts, and nothing was ever done to correct this problem. There are no video cameras at the entrace of the club or entrance of the locker room. There are no security measures in place to minimize such actions.
The manager was not in at the time, but I filed a club stolen items report, and filed a police report at Clarkstown Police Dept. (Police unable to come to gym due to busyness).
Club manager Patti (last name ?) could do nothing for me, but refer me to area manager, who I had to call and follow-up myself. Area manager Robert Cary refused to help, and I requested his manager's name, Chris Gurtchich (unsure of spelling), who also refused to do anything to compensate loss.
This club has a poor record to members' personal security, by it's lack of security cameras. They also refused to follow up on running reports of what members were there at the time and at other times thefts were reported (members scan their ID cards to get into club). May also be staff working there -- who knows??
Stolen gold watch valued at $1300 and $200 cash.
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