Nordic Track

I purchased a Nordic Track C-900 Treadmill a year ago. The treadmill would not hold speeds at inclines of more than 12%. It would speed up considerably and go so fast you had to step off. I contacted ICON within the first week, was told it was the motor controller. The controller was shipped to me, and a technician arrived to install it. It did not fix the problem. The technician said that it was probably a lubrication problem and would fix itself with use. About 11 months later, I contacted ICON again to complain. I spoke to a different representative each time I called. I sent 2 emails which were not answered. Bottom line, I was told that they could not help me... they had no idea what the problem was.

During this time, my warranty period ran out. Finally, a supervisor called to say that they weren't able to help me because the treadmill was out of warranty. I explained that it is an ongoing problem that should have been fixed a year ago, and that the warranty period expired because they were dragging their feet. She said, "Regardless, there isn't anything we can do to fix the problem." She put me on hold. When she came back, she said that she had been able to extend my warranty so that I could buy their extended warranty. I asked what the extended warranty could do that the regular one couldn't - she said that it "may" help. I'll think long and hard before I purchase another Nordic Track piece of equipment. I received basically no help from them, and was left out in the cold.

I purchased a Nordic Track Elliptical equipment in 10/2011. It was delivered in 11/2011 and was put together in 2/2012. The foot pedal broke while I was using it the second week in April 2012. It cost me $30 to activate the warranty. I could not get a repairman out for four weeks. Appointment was made but repairman did not show up. I called repair company and left a message. Equipment was still not repaired. Unless you like dealing with an unresponsive company, please do not buy anything from Nordic Track.

UTS (the extended warranty arm of ICON) charged $450.99 to my credit card on 4/18/12. The elliptical was not sent. ICON hasn't returned calls. I purchased an original NordicTrack elliptical 4 years ago with a 5-year extended warranty through UTS, which is an ICON company. My elliptical broke in early February 2012. I contacted ICON on 2/11/2012 to schedule the repair. ICON/UTS failed to send parts to the correct address 4 times. ICON/UTS then determined that they would not fix my elliptical, but they would replace it by giving me credit toward a new elliptical of the original purchase price. I had to pay the $450.99 difference for the purchase of the new replacement. ICON/UTS billed my credit card for $450.99 on 4/18/2012.

I discovered the charge when reviewing my bank account. I called and left voice mail messages on "immediate call return" system. I then chatted with customer service on two dates for which I have the transcripts. I was told that the new replacement elliptical was shipped on 4/19. I asked for the UPS tracking number. The customer service rep gave me the UPS tracking number. It turns out that the tracking number is not valid. I contacted ICON via chat again and was told that the tracking number takes a couple days to be logged by UPS. It has been 12 days. ICON/UTS has not responded to my numerous emails or voicemails.

I purchased the NordicTrack elliptical machine shortly after moving into my new home 3 years ago from Sears, but my husband and I also purchased the maintenance insurance, thankfully. Still, we've had problems with this equipment since the first month we purchased it. To make a long story short, I've had technicians come and try to repair my machine about 8 times. Sometimes they would fix it and it would be ok for a few months, then shortly after, it would break down again.

Well, the last time a technician came out, he had to order many parts (about 15). Well, some of the parts came within one month and others were on backorder for 8 months. I called ICON several times to find out where my parts were and finally, they decided to take them off of another machine and assured me that they would extend my contract based on the time lost for waiting for the part to come from "them". When I called ICON, the lady said that there's no way they could extend my contract even though it was their fault.

In the meantime, the machine broke yet again. Now, I'm not only upset that my contract is about to expire, but that my machine is broken again! Please never buy anything from NordicTrack. The equipment is terrible and the customer service is even worse!

I bought this elliptical machine and have had it nearly two years; however, I have hardly used it. When I did finally find time to use it, it broke. The resistance quit. I replaced the motor upon the advice of a repair tech, and it still did not work. Then I was told to replace the console. That part is nearly $500.00, which is more than half the cost of the equipment. This thing is a total piece of junk. I encourage everyone to avoid any ICON (NordicTrack) product as their product is crap. They have lousy customer service and don't seem to want to make things right for their customers. Do not buy these pieces of crap. You will get screwed.

On January 17, 2012, I purchased Nordic Tracks x7i incline treadmill in the price tag of $1,922. Once it arrived, my husband and I put it together, following the manual the whole time. I got to use it only about three times when the console stopped working. I called Nordic Tracks customer service right away and was told it would be about two weeks before a technician could get here to fix it. Once he finally got here, he looked at it and said that the console was defective and he would have to order a new one. While he was at it, he would order the control panel and replace it just in case that was not working. He said it would be about 10 days before the parts would arrive here. Once the parts got here, it was another week before he could get here to fix it. When he did get here, he replaced the console but not the control panel. It was up and running, so I thought. I did get to use it for a short time. But it broke down again.

I called customer service on a Wednesday, told them I was not a bit happy about this. I was told they would get someone out to fix it. I called them back on Friday of that same week because I had heard nothing from a repairman. I found out that no report had been made and no order to come fix it had been sent in. Customer service then put in a repair order, and I would have to wait another week before someone could get out here to fix it. The second repairman came out after over a week and tried to get it working. He even had to call the company for help. He could not fix it at all. I was told they would be sending me a program that I would have to install myself and see if that would work, but it would be 10 days before it would get here.

After thinking about this for a bit, I decided it just wasn't worth the problem so I decided to send it back. I called and they sent me a cardboard box to ship it back to them in. Now mind you, it arrived here on a pallet. At the same time, the program they sent arrived, so for the heck of it, I gave it another chance and tried to install the program. Nothing, no data found. In the mean time, I had gone to their Facebook page and was complaining about their product. I was kicked off their page and am no longer to voice my opinion and warn others of Buyer Beware, except for one positive comment which they have allowed to stay, making it sound like I like their product and all is well.

I am upset about this. I am not happy with their product and I don't want others to have to go through this. How can you stop them from selling substandard equipment? I wasn't the only one on Facebook who was having problems. There were a lot more. This is not good business practice. I would have liked to see them offer me a replacement treadmill, delivered, set up and running and take the old one away. All I get is the shaft. Not a bit happy with this company or their business practices.

I have a seven year old NordicTrack exercise bike, though I really had not used it for the first six years. About a year ago, I started riding it regularly. After about a month of use, I noticed that the pedals would slip occasionally when I increased the resistance. After about eight weeks of use, the pedals would slip all the time, rendering this bike useless. So I disassemble it, trying to find the problem. After many hours of labor and about $100 misspent in purchasing the wrong parts, I finally found the problem. It's the rear pulley with a failed needle bearing race, (i.e., the plastic piece that holds the needle bearings in position).

I pull out my NordicTrack owner's manual, only to find that the part does not appear on the part drawing or in the parts list. I call NordicTrack customer service and tried to purchase the part. The NT rep (no name offered), stated that, "If it's not shown on the parts list, then you can't order the part." Afterwards, he tried to tell me that it was part of the flywheel and it would cost $313. I denied his claim and told him that it's a separate part and has nothing to do with the Flywheel.

Hmm, I find it very suspicious that this is the only bearing that you can't order as a replacement part and yet all of the other bearings are shown and are available. I believe that this is a known design flaw and therefore was removed from their parts list and drawing. So I told him, "I really only got about two months of use out of the bike and now it's a pile of junk that can't be fixed? I will never purchase another NordicTrack product again."

I bought my Nordic Track TS Terrain Simulator on 1/1/2011 (Incline Trainer). I liked it until two weeks of owning it. It made a loud bang once I was at a high incline. It scared me and so I got off it and called to have it repaired. It took until mid-March to get a technician out to take a look at it. In the meantime, it continued to make the loud bang if at a high incline and would completely stop running. In the meantime, I was sent a new incline motor. In March, the technician found one of the capacitors on the treadmill motor was blown. I sent a video of the bang sound to the company and they replaced the mother board and the incline motor. All was well until it happened again. I stopped using the incline and just used the machine as a regular treadmill.

I finally got around to calling Nordic Track (a.k.a. Icon Health and Fitness) to repair it. A different technician came out on 11/30/11 to look at it. He witnessed the loud bang while I was on it and then the machine would not even turn back on. It was completely dead. The same capacitor that was blown last time was blown yet again. Not even the console will come on. The technician theorized that it could be the resistor that was causing the issue. He wrote notes indicating that he did not really think the machine was safe to be on and advised on replacement.

After his visit, no action has been taken to repair this broken machine. I have called numerous times since and Icon customer service tells me that until the technician sends his notes, they can do nothing. I have had customer service representatives to tell me to call back or that they will call back or a supervisor will walk the order over to whom to put the order in, I don't know. I paid $1,800 plus for this machine that I have hardly used. I have an extended service plan that does me no good because the repairs needed occurred under the 1 year warranty (even though they had no misgivings of selling me the 5 year UTS extended service plan the same month I bought the machine - time started ticking on that plan when I bought it).

So, today, when I called, I get the same answer I usually do that it is up to the technician (that they have paid to do his job) to send his notes. I am beyond frustrated. And one small petty request, if I have to be on hold for long periods while your customer service technician takes notes, can you please choose other hold music? I have listened to it for about a year now and it doesn't change. Plus, the automated customer service survey calls in while I am on still on hold with the company. Bottom line: please fix my treadmill! I'll forgive all wrongs if you would just stop giving me the run around and fix it!

I realize this will probably not make a difference in your response to my problem concerning the NordicTrack T 5.5 I purchased at Sears, but I would like to go on record stating this set of events that have transpired since this purchase.

Purchased on 25 March, I accepted the fact that I could go ahead and pick up the merchandise at that time or wait for delivery (delivery would have been additional cost). I acquired the help of a friend to carry the package into the house from the store. I opened the box and started assembly. After 3 and hours I completed assembly. I plugged in the NordicTrack finding that no power would come on. I called a local Sears and talked with a person in the sporting goods department and was told that someone would come out the next day and troubleshoot the problem. After no one came for assistance on the problem, I called the local Sears again and talked with the same gentleman in the sporting goods department. I was told at that time that someone from NordicTrack would have to service the problem and was given a number to call. I was told by a NordicTrack person that it would take seven to ten days to schedule someone for assistance.

I called Sears customer service and talked with a young lady (which by the way was very polite) and was told that she would look into the situation and call me back. I did not receive a call-back from this attempt. I called again and was told that I could return the merchandise and get a refund. My only problem with this is that I no longer have the box that the NordicTrack came in and I do not think that it my responsibility to physically lift and load this equipment when it was defective from the start. I very much like this model of NordicTrack and would like to keep this one or one like it, but I'm hesitant in returning it to the store and finding another problem. The only way I would purchase this model from Sears is for someone to deliver the NordicTrack to my house and pick up the defective one and assemble the new one.

With new assembly, I would be sure that the NordicTrack worked properly before the assembler leaves. March 28, I called the Sears store and asked to talk with store manager. I was told he was not available and suggested that I call NordicTrack. I gave my number to the individual in the office so he could return my call at later time. As of 8:30 pm, 3/28/2012, I have not had any communication with store manager. I called NordicTrack on Wednesday, March 28 and I was told that a service co-coordinator will get back to me within 48 hours. I called Sears customer service, Chicago. They wanted my e-mail address and assigned Case#*, telephone 888-266-4043, ext **. I was told by customer service in Chicago that they would have someone to go to my house to assemble the unit on April 5th. I am required to break down the unit which is already assembled and put it back in the box that the assemble team will bring. There is no charge for assembly or delivery.

On March 28, they answered by e-mail and wanted me to set up a delivery time. I told them the delivery time had already been set up. I attempted to tell the person on the phone (number given in email) the situation and was told in a response "Don't get mad at me sir!" On March 28, I was called back about the delivery, put on hold, and then told there would be a delivery charge and an assembly fee. I attempted to explain that a date had been set up and no assembly or delivery fee would be charged according the Sears personnel. The person came back online after a long wait time (over 10 minutes). She agreed to email me the details of the delivery with a time.

March 28, I received an email from Sears Blue Ribbon Service 2@searshc.com, stating that they want to let me know that the delivery and installation will happen separately but on the same day - 04/05. They do not have to charge the delivery to me at all and that their delivery team will contact me on 04/04. Around 6 p.m. to set up a 2 hour time frame, same with their installation team. They will contact me on 04/06 to make sure that everything went well. Again, they apologized for all of the miscommunications. Please feel free to contact if needed at 888-266-4043 ext **, from Kathleen **, Blue Ribbon Service Case Manager.

I got a call from Chris of Absolute Services, said that he called Bob ** for assembly. No replacement treadmill has arrived as of April 4, 3:00 pm. I sent Bob ** a voice mail this after at **. No word from Bob, April 4, 3:00 pm. On 4/4/2012, Sears called at 6:20 pm stating that they would deliver a package between 8:00 am and 10:00 am on 4/5/2012.

Sears arrived with new treadmill at 8:00 am, on 4/5/2012. Sears personnel first took the old treadmill then started to install the new treadmill. When installing the new one, the personnel found that a handle cover was missing from the parts for the replacement treadmill. I refused to accept the treadmill without that part. They advised that they would be back on 4/11/2012.

I bought it two weeks ago, and it never worked from the start. I called NordicTrack and was told a new console would be shipped that day. A week later, it's still not here. So I called back and spoke with Tim, who told me it was on back order and that the girl who told me it was going out that day knew it was on back order (first lie) but that it was due to arrive any day (second lie).

I waited and called a third time. I talked to Chris, who wasn't even as smart as the girl nor Tim! He didn't know when they were coming in! I stated this must be a really bad piece of equipment if you're out that long. And he said, "Well, yes, we have a lot of problems with them and some never get fixed! (first truth)" I demanded to speak to a manager, and he told me he had to fill out a form and then one would call me back within two hours!

He put me on hold (I assumed to get help on filling out the form) and hung up on me! In the meantime, the survey call came in, and the minute I said it was bad, it also hung up on me! Chris called me back to tell me that if they could help me in any way, to call back! The manager did call to tell me what I already knew - it's out of stock - but that this hardly ever happens (third lie). I've read the complaints!

After telling her I'm surprised they are still in business, I told her I would be returning the elliptical back to Sears for my money back! I then called Sears to let them know I will be returning this worthless piece of equipment tomorrow! I'm complaining to the BBB right after this letter, and God bless you all who have gotten stuck with these pieces of **!

My wife ordered a Nordic Track E 9.0 that was to be her Christmas present in mid-December. Nordic Track was unable to send the elliptical immediately due to it being out of stock, so it did not ship until early January. When the elliptical was shipped, it was damaged in several places (plastic pieces broken in three spots). So after it showed up, we called the Nordic Track customer service department to report the broken pieces and were assured that they would be on their way. When the package arrived (early February) with the replacement parts, only 2 of the 3 broken pieces were included.

We then called customer service again to be told the missing part is on back order till mid-February. At the end of February, we called again and were told it was on back order till mid-March. In mid-March, we called again and were told it was on back order till early April. I would not recommend buying a Nordic Track to anyone due to the fact that they are unable to manufacture parts or find any parts in the warehouse. The only positive side of the customer service calls is that they have assured me that they will move the start date of the warranty period back a couple of weeks (from each call).

We purchased a Nordic Track Treadmill on December 31, 2010. I really began to use the machine that following August. By the end of October, the machine no longer worked. Since we did not purchase the extended warranty from Sears, we needed to call Nordic Track directly. They did troubleshoot the problem, and told me that they would send the part, but no one will install the part, and that I should be able to handle this myself. Of course, they sent the wrong part.

The technician on the phone was more concerned that he sold me an extended warranty, than that the part I received was not the correct one. When I got the correct part, I requested a service man. I finally got one, but when he came to fix the machine, the machine did not get fixed. It needed more parts, he said, but he would not be able to return to fix it, because he would be going on a holiday in Europe for Christmas, and would not return until the end of January. When the parts that he ordered came in, the Nordic Track people were to send out someone else, but they felt we lived too far for them to service us, so the service man would not call us back.

Nordic Track has great customer service. Finally, they used another service company. Their guy showed up, but the parts are still not working, and we had to order other parts. Parts have finally been sent, but guess what, some of them are the wrong parts. This has been a normal occurrence with this company. Parts don't come, and if they do, they are the wrong ones. 5 months later, my treadmill is still not working. If people are reading because you want to make sure the purchase you are about to make is the correct one, I recommend you not to buy a Nordic Track. If it breaks, it will never get fixed, and you will never get your money back. This company does not stand behind their product.

We bought our elliptical machine on Jan 1st 2012. It was not in the store, so we actually had to wait for it to come in. We finally got it on Jan 17, 2012. We put it together that night and started using it the next day. We had no problems for about 2 weeks. Then we developed a squeaking noise in the lower left front. I called and we diagnosed the problem. They sent out parts and said the repair place would be contacting us. We kept using it because well, it wasn't broken.

About 2 weeks later, I was on it and that part actually snapped off. I immediately called that day and described the problem. I got a response; well you should really wait for the tech to come out so that they can get the right parts. I said and waited another couple days. I called back again 2 days later. I described the problem to a different customer service rep. They said that they would contact me and get the tech company to call me. I said, well I'm going to keep calling and keep emailing until I get an answer I'm satisfied with. Another couple of days passed. I called again and immediately told the operator I wanted to talk to a supervisor. I had a supervisor call me back and I told her I had some broken parts on the machine and would like to order them. I was able to order them. The repair place finally contacted me after about 3 weeks. They sent somebody out but couldn't do anything because there were no parts here.

So this is where we are. We are waiting for the parts that should've been ordered a while ago. This machine is terrible and I'm sorry that we wasted our money on a warranty that obviously isn't going to be honored.

The first Nordic Track treadmill I purchased developed a broken frame within a week. Nordic Track sent me a new C2255. This one developed so many problems and was fixed so many times that they finally asked me to accept a new treadmill because they had spent more on repairs than the C2255 was actually worth. At this point, I asked for my money back but they said they could only send me a new one that costs what I paid for the C2255. Because most of the problems with the other treadmills seemed to be weight-related, I decided to throw in more money and purchase an upgrade. My choice was the C1500 commercial treadmill rated for 350lbs. I weigh 220lbs so this should have been more than adequate.

When the treadmill arrived, I had their local repairman assemble it for me. Immediately, there was a problem with the display console not working. Then after about two months of actual use, one of the shock absorber brackets sheered off of the frame simultaneously breaking several other integral parts and rendering the treadmill totally useless. The serviceman came and took pictures of the damage and I am now waiting for Nordic Track to contact me. It seems pretty obvious to me that the weight limitations that Nordic Track lists for their treadmills are a total fantasy and actually might be considered false advertising. This time, I would just like to at least get back the $800 I paid for my last upgrade to the C1500 treadmill and walk away from Nordic Track forever.

This is the absolute worst experience. The treadmill was delivered late, then without any hardware. Then for the second time I had hired someone to assemble it and it came without an instruction manual, no wheels, and one of the parts was broken. The machine is the worst and even for a trained tech it took over 2 hours to put it together. He commented that it was the worst he has ever seen.

This is just a word of caution to any of my friends looking to purchase a new treadmill. Some of you may recall that I suffered a heart attack back in October of 2011. The doctor told me that I need to exercise at least 1 hour a day to lose weight and get back in shape once again.

So back on my old treadmill, I went until the motor burned out. So off to Sears I go with a check in hand for a replacement treadmill with a value of $1,000.00 or less. After spending time on each model I chose a c900 pro from NordicTrack that was my first mistake. The reason I chose NordicTrack over the other models was I was told it was American made so I thought I would do my part to support American workers. Well, after only having the treadmill for 3 weeks, all but 2 functions quite working on the mother board. I called for a service technician and around 10 days later I had one show up. He agreed and said yes three parts had to be ordered to make repairs. Please keep in mind that this thing is only 3 weeks old, this was on Feb. 1, 2012.

Today, I called to see if they had shipped the parts only to find out that they just ordered them today Feb 13. By now, my patients are growing thin so I called Sears and explained what has been taken place since my purchase back in December. In fact, I spoke with the young lady that sold me that very same treadmill and she told me she would have the store manager call me to help in this matter. Well, the day is done and I received no calls from Sears, but did receive a confirmation from NordicTrack stating that they had ordered the parts. Here is the best part, the mother board is out of stock but the post pulse assembly is in, but no mention of the 3rd part that was ordered by the technician that came out to do the repair work on Feb. 1, 2012.

So if you are looking for a treadmill, I wouldn't by a NordicTrack c900 pro unless you want to raise your blood pressure a few more numbers. Also, the service is slow to say the very least so take my advice and stay clear of NordicTrack.

I called to register my Nordic Track, due to it being damaged, but they requested you register it first. After registering it, I submitted a claim for the damage on my treadmill through email, due to such overwhelming calls on the phone, that they recommended you go online. After several days, I tried to call and see what the status was on the repairs, and she informed me that they never received the email. I have it on file that I send it. After I explained to her what the parts where, and the service that I needed done, she informed me that it could not be repaired, and that the damage to the treadmill had to have been done during distribution, because the main frame was bent. She told me that I would have to send pictures, and my original receipt. So, I went home and took pictures and my receipt, and called to confirm exactly what she told me to do, and the gentleman gave me the email. He told me that after I send it, that he would contact me in two weeks, to let me know what they are going to do.

I sent email with pictures and receipt, waited two weeks, and still received no response on the status of my equipment. I called a again, and they informed me that they did not receive it again. By this time I am about to blow my top. I told them I sent the email, and she wanted to know if I received an electronic email confirming they received it. I told her no, but how was I supposed to know that there would be an email sent. The first rep did not mention anything to that degree. She asked me what was the email that I sent it to, and she confirmed with me that it was correct. At this time, I requested to have a supervisor to speak with. I have to voice mails that tell me she was trying to get hold of me, and so I called that evening, and that is when I got an extremely rude rep who argued with me, and finally hung up on me.

The next day, I called back again. By this time, after the evening before, I sent my pictures and receipt about 15 times. When I call, I ended up speaking with the first lady that I spoke to about my damaged equipment, and she was so surprised that I was still dealing with this issue. She asked me what was the email, and I told her and she told me that it was the wrong email. So, I have been sending all this information for the past month to the wrong email that was given to me by, not one, but two reps. Margaret (first rep) gave me another email, and I sent the information again, several times, and still nothing. Finally, it went through, and I called again, and this time Margaret gave me a direct email for one of the supervisors, and informed me that they would get back to me in the next day or so. Here it is, over a week now, and still nothing.

Needless to say, I have all the back up from point A to point B, and I am still here with a brand new broken treadmill, with a three year warranty, and I can't get them to replace it with a brand new one, prior to even having to use my warranty, and I can even imagine what I would go through to use the warranty! I can go on and on! I need advice as to what to do, and how can I either get my money back, including the warranty money, or a new one to replace the damaged one.

I had my Nordic Track t9ci for just over one year. By, a few weeks, the console stopped working properly. It lights up, but doesn't display any information. Then last year, I didn't really use it very much. After the Jan 1st, I started using it a lot more. When I asked Nordic Track about the problem, they told me to buy a new console. A new console cost $900. I paid $1000 for the thing in the first place. This is ridiculous. Pretty odd that it quit working just after the warranty period.

My 3-year Nordic Track warranty included an annual preventive maintenance visit. I tried to schedule the visit but kept getting "wrong" departments. On four occasions I was merely transferred back to the exact number that I called. I spent over an hour on hold. They appear to do everything they can to make it virtually impossible to get any service from a warranty. As such, I would never buy a Nordic Track warranty or a Nordic Track product for that matter.

We purchased the eliptial from Sears right after Christmas 2011. My husband assembled it and discovered they put 2 right foot pedals in the box and no left. Called Nordic Track and they said the part was out of stock and didn't know when they would get more in. Waited 3 weeks and they said the part was shipped. When we received the part, it was only the outside part of the foot pedal! Talked to them again and they said we'll get back to you, can you send a picture of the part that was sent. I did that and they said they'd get back to me with a solution. In the mean time, I had posted a picture of what they sent and the part I needed on their Facebook page and they e-mailed me to say they have now blocked me on Facebook! We have a $1,200.00 piece of equipment sitting in our office that we cannot use and I see that I am not the only one having this problem!

I bought a Nordic Track treadmill A2250 PRO a little more than a year ago with the extended warranty and it has been a lemon. I bought because I need to lose weight and I wanted to practice to participate in marathons. The company send me parts and the technicians do not always agree on what to fix. Right now, it's been broken for three months and the technicians in Puerto Rico called me three times scheduling a visit but they never arrived. The last one left me waiting all day after taking the day off and called me at 6 pm that it was on the way but I had to leave the house. This happened a week ago and they have not contacted me back. I have 10k in five weeks and I am totally out of shape and I am considering joining a gym which I have been avoiding since I wanted to practice at home.

In December 2011, I purchased a Nordictrack Commercial 1750. It was delivered on 12/30/2011 and I assembled it that same day. After assembly, the treadmill did not work initially and then only worked intermittently and then not at all. ICONservice told me it was probably a bad console and sent me a new console. I waited almost three weeks for the new console. The company initially declined to send out a service technician to replace the console. Later they agreed to send out a technician at no cost.

After replacing the console, the treadmill still did not work. The technician informed me that these treadmills have a history of having a faulty console. He related that he recently replaced 5 consoles in a row on the same machine for a customer before his machine finally worked. Hard to believe that anyone would have that much patience with a company. The bottom line is that I am again waiting on a new console and have a machine that I paid $1500 for and has not worked but a few times and is now not working at all. It appears I have little choice given how difficult Nordictrack makes it to return a product.

I purchased a new Nordic Track 9500 treadmill online directly from the company over 2 months ago which is equipped with the IFit Live. To date, the IFit Live is still not working. They disabled the factory reset function on the menu, so they are sending me a USB drive with the factory settings. The USB drive has been on back order for over one month. Really? These things are $4 at Big Lots. Go buy a couple hundred of them.

I am trying to find out who to contact in the company that can help me. I love the treadmill, but I paid $1800 for a piece of equipment that does not work. I am getting more and more irritated with the whole situation.

We attempted to buy a Nordic Track Freestryder 35s online around Nov. 24, 2011. After waiting weeks for this to arrive, we called and found out there was some confusion about the order and so they said it would ship right away. Again, we waited. Again, we have to call. Again, there was some confusion about the order and so we straightened this newest issue out. They said it would be shipped. We finally received the equipment Dec 31. This should have been our first clue that this was a bad idea. The equipment did not work from the moment we removed it from the box. We called the customer support and after being asked ridiculous questions such as "Did you remove the protective film from the front of the monitor?"

The guy finally decided we needed a new monitor. Well after three new monitors and two new sensors being sent to us, after being told several times that a tech would contact us about coming to our home to repair the machine and after countless phone calls to this company, we decided to return the machine. Three months into this and the equipment never worked. No tech ever called to set up a time to repair it. And customer service people were completely not knowledgeable about the machine. They lack any type of people or customer skills. This is a horrible company and I wouldn't recommend it to anyone!

I purchased the Nordic Track Incline X3 Trainer in January 2009 from Sears for $1,500. As of today, this machine doesn't even have 100 miles on and it doesn't work.

Of course, it started to experience issues after the manufacturer's warranty expires. We have experienced two issues. First, the belt wouldn't move at all when it was turned on. The second issue is when you increase the speed and incline, the belt would stop moving. So, we contacted technical support. That time we purchased parts and had a technician come out. That didn't resolve the issue.

We called again and another part was sent and installed. It still didn't resolve the issue.

Now, we are stuck with a machine that is still doing the same thing when we first reported the issue 2 years ago. Considering that it doesn't even have 100 miles on it, we have yet to get our money's worth from this system. It is taking up space and we don't have the money to keep investing into this product and based on the other complaints, there is no resolution.

My hand got stuck on the elliptical machines between the hand bars, until I could stop the machine. It took 3 hits on my wrist before I can take my hand out. My hand was bend so it was locked in. Nate gave me some ice and I went to ER the next day had an x-ray on my bone. It was chipped off completely, little pieces there. No surgery needed, but it was very uncomfortable, painful and inconvenient.

Nordic Track Incline Trainer X7i is not a durable machine. Unfortunately, we bought an extended service contract. The machine has been down as much as it has worked. First, the console had to be replaced and now the belt is broken. It runs until you put some weight on it then the motor stops. Nordic Track's service is slow and unresponsive. First you call and describe the problem, then they send you parts and when the parts arrive you call for an appointment. Days or weeks have gone by and still no resolution.

I ordered a NordicTrack treadmill and with it got platinum delivery where they deliver and set up a product. The product was delivered and set on September 13th. It did not work. We were told that they had to order a new part so that the product would work. We were told that the product was on back order and would be available in 3 to 4 months.

We called NordicTrack on September 28th, October 3rd, October 4th, October 10th twice. We finally got tired of them not addressing our issue and told them to come pick up the product that we paid for, and they informed us that there would be a restocking fee. Are you kidding me? A restocking fee for a defective product.

I can't comment on the product as of November 11th because it has not worked from day one. NordicTrack's customer service is extremely poor and if I treated my customers like they do, I would not be in business.

My suggestion is to choose a company that cares more about the customer when they deliver and set up a product that is defective!

I have a product that I have paid for and it still does not work almost two months later. I will not do business with NordicTrack again.

On July 29, 2011, I purchased a NordicTrack C900 Treadmill which is rated highly by Consumer Reports along with an iFit module and 5-year extended warranty. I received the computer module and the warranty certificate and it was charged against my credit card quite promptly but with no treadmill. It is now September 30th and I have called them at least five times and received the response that they don't know why it hasn't been shipped and that they will take care of it right away, and that it's in stock in the warehouse. No response; no emails; no follow-up; no treadmill. It is like speaking to "Peggy".

Today, I cancelled the entire order after having informed them last week that I would do so if I did not hear from them within the week. This is the lowest level of responsibility that I have seen in many years from a supposedly reputable company, ICON Fitness. Let's see if my credit card charges are actually reversed. Having given ICON at least five chances to rectify their process, I will most certainly never deal with them again.

Based upon previous posts from others, I would suggest that "Caveat Emptor" be applied for anyone wishing to deal with them in the future and never send a check in payment; always use a credit card.

I have owned several NordicTrack exercisers. The last two purchases have sufficiently dissuaded me from ever including NordicTrack for subsequent purchases of exercise equipment. Two years ago, I purchased a new NordicTrack CX998 Elliptical Exerciser. After one week's use, the console failed. The complicating factor was that I had purchased the unit in Panama where I live and it was considered out of warranty. So I had to pay for another console and make arrangements for having it shipped to a relative for subsequent transfer. I have been using the exerciser under a very limited regime and now, with very little use, the resistor motor has failed.

I have appealed to NordicTrack to replace the part, however, they refused to offer any consideration of discount. I have been polite in my correspondence to Icon Fitness Customer Service and their response to me have been impersonal and terse, at best. I am now left with a hardly used CX998 Elliptical Exerciser that does not work, with the only option available as buying a replacement part and finding a way to get it to Panama.

We ordered a Nordic track 3 weeks ago. It took 2 tries for the online order to come through. The treadmill arrived with 2 left sides. The replacement parts were incomplete and now, we have to wait another week to see if they finally get it right. This is horrible service. I will never purchase from Nordic track again. There is no accountability or quality control with what they are sending out. They don't seem to care that we are spending over $1500.00 and still don't have a product.

I purchased the Nordic Track FreeStrider 35s a year ago. The machine arrived with a broken console. I called customer services and after three months, the console was replaced. Now I was finally able to use the machine for the first time and after 20 minutes, the machine started vibrating and making a scraping noise.

Another phone call to customer service and another five weeks later, a technician came out and replaced a part. This same part had to replaced again six months later. I was told this is a common problem and a design flaw by the technician. Even during the rare times when the machine is working properly, I have a hard time using the machine. I am a female, 5-ft. 3-inches tall and must watch my form constantly while using the machine. If I allow my strides to reach the full length of the machine, then my knee extends forward past my ankle. If I am not careful, then I have severe knee pain.

I have stopped using the machine. It just isn't worth hurting myself again.

I entered a message into a "chat" window on their website and I received a response, at which point the window remained, but went "dead". Re-entering the website, I could no longer get a new chat window to come up. I called their customer service line. It ended with an automated voice saying that they would call me back. They haven't. Thank you for any assistance you can offer. —Greg **

We bought a NordicTrack T9ci treadmill with model number NTL09908 last year. After one month with my husband running, it skipped and made a loud clunk and almost threw him off. We called to have it serviced. I described the noise and problem. The lady said that she ordered a roller. The roller came and we called the service man and he came out and the bolt had snapped off the motor on one side. A motor was ordered . One year later, last month, I heard a loud noise and I ran to the basement and it did it again. I called the lady who ordered a roller. The service man came out and the bolt had snapped off again. Now, we are waiting for a new motor. He could get hurt when this happens so they should recall. It really is a problem. There is something wrong with the design!

I bought a NordicTrack T7 si treadmill on Feb. 2, 2011. On Feb. 23rd, all of the lights under the training zone area of the console lit up when I placed my iFit card in and now the treadmill would not operate. Since Feb. 24th, I have called and spoken to 6 different customer care representatives. Since I live more than 100 miles from a service tech, they can't send anyone to service my warranty work, but they didn't tell me that until it had been broken for almost a month. They have finally agreed to send me a new console that was supposed to be here within 2 days that I can install and I am still waiting. I am now being told that they have to manufacture the part before they can send it to me and it may be 3-4 weeks but who knows, maybe next time the story will be different. It happens that way every time I talk to a different service representative.

NordicTrack Classic Pro: Return Authorization on 11/26/2010

I reviewed complaints against this company on ConsumerAffairs.com since the company website is down today. After reviewing complaints on this website, my experience has been similar to the plethora of complaints written. The State of Nevada Consumer Affairs Division is my next contact.

Below is a summary of contact with your customer service representative. I received a return authorization number on 11/26/10. I requested an exchange rather than a refund. The box that was delivered was so badly damaged, I was told to wait until the new box arrived and package the damaged NordicTrack Classic Pro in this new box, write on three sides and send it back for this exchange.

That was four months ago. I have not received the replacement promised. I am frustrated with unethical business practices.

I spent $699.99 that was charged to my credit card at the beginning of November 2010, almost five months ago. I have an unworkable NordicTrack and no replacement in sight.

In September 2009, we bought a NordicTrack X3 Incline trainer. It worked as advertised for 9 months. It is now June 2010 and the X3 started having a problem. The problem is that the belt would slow once the incline got over 12 and by the time it went to 16, the belt would stop completely. The example is that you're walking along at 3.5mph and the incline would hit 12, the display shows 3.5mph but the belt is barely moving. Once you raise the incline to 16, the belt stops completely even though the display still shows 3.5mph. If you lower the incline, the belt goes back to normal speed once the incline gets under 10. Using the Jillian Michaels iFit cards, the incline changes from 0 to 20 to simulate walking in the hills.

Now, I'm thinking "no big deal, things break" --even $1500 treadmills with a reputable name bought from a reputable company Sears. I called NordicTrack/True Fitness and explained what was going on. They sent an electronic board that we received in late June. I called the local tech and he came out and installed the board. It didn't fix the problem. The tech ordered additional parts and when they came in around mid-August, he came back out and installed them. The machine worked for a day or so and started doing the same thing. I called again and eventually got the tech to come back out. It is now late August. The tech showed up, looked at the treadmill, ordered more parts and left.

I wait a couple of weeks because that's about how long it seems to get the parts - no parts. I called NordicTrack and there were no parts on order. After several phone calls, where I tried to get someone in charge (with no luck), I got the tech to call me. He reordered the parts. It's now mid-October. The parts came in mid-November and the tech came out in January. The tech coming out in January is not NordicTrack's issue. I did not call until January to let him know the parts were in. The techs came out and installed the parts, it's still not fixed. He ordered parts again and the parts showed up, but they were incorrect. Reordered and the part got here. I called the tech (I now have his cell phone on speed dial), he came and installed. This was today. I left work for 3 hours and sat at home while he installed the last part. He plugged the machine in and still not working. He called his tech helpline for ideas and they have to get back to him. He left. I called NordicTrack, left a message for the person that I have been dealing with and got no return call today.

Parts replaced: Electronics board (speed Control?) twice, main console, resistance mechanism twice, motor and main circuit board. My X3 has now been broken for 9 of the 18 months that we've owned it. I really hope someone from NordicTrack, Sears or True Fitness reads this. I feel that I have been very patient and as pleasant with the people on the phone but I'm really starting to lose it.

I purchased what I thought was a premium brand of exercise equipment, I was wrong. The model NTL09908.1 treadmill was purchased on September 18th, 2010 for $801.43 along with an additional $30.00 extended warranty. It worked great for 4 months until a mounting bolt on the motor broke, throwing me from the machine. I called customer service and got nowhere. I took it apart to find the first bolt broke off inside the motor housing and the second bolt still loose. I repaired it myself better than it was sent to me from the factory. 6 months after the purchase, the console failed. I called and they stated they are going to send me another one the following day. It never showed and is currently out of stock.

This is a joke. We know why it is out of stock, it is junk. We called again and we were told the obvious, the console is out of stock and they have no idea when it will be available. We were also instructed that since we had the treadmill in our enclosed heated garage, we caused this failure ourselves and it states on the page so and so that the equipment cannot be in a garage.

I ordered the X7i in mid-February, and they delivered the wrong treadmill, not even a Nordic Track. I was told they would ship the correct one and take the wrong one back. So, the shipping company calls and sets a date for March 2 after 3:30 pm. Well, they have some problems with trailers and ports from what the driver told me on the phone.

They will have to deliver on the 3. I came home on the 3rd to a message that the dispatcher sent the truck on without making the delivery. The message that was left was, "When we are back in the area, we will deliver." This was very upsetting to say the least. I had to call Nordic Track, Sugar House Van Lines and Home Direct. No one has called me back or has any answers. The truck driver was the only communication I got. No one called me from the trucking company directly to let me know what was going on, and then when I called, one person got rude on the phone. This makes me wonder about a company with this low regard for its customers.

We purchase a Nordic Track Front Drive Elliptical from Sears in December 2010. It worked fine for a few months. After that, the left crank arm or leg of the elliptical broke away from the machine while I was using it. Amazingly, I was not hurt.

I called Icon Fitness for service. I was assured the parts were ordered. I waited a month for parts to arrive that never came, so the repairman could come out. After several calls to customer service and the technician himself. He had to call and find out the parts never had been ordered. To make the story short, it took over a month to fix my elliptical.

By this time, it is now end of November 2010. By elliptical runs for 2 weeks and breaks again. Again, I call and wait for parts and have tech fix the elliptical. It is now end of December 2010. My elliptical works for 1 week, breaks again. This time Icon Fitness tells me my one year warranty is up and I would have to pay to have it fixed.

I argue and argue that the elliptical has been broken more than it has run. They agree to fix it one last time. Low and behold, it lasts a week and is now broken down. I bought the extended warranty because I have had so many problems and the extended warranty company won't fix the manufacturer's defect. They tell me it is the manufacturer's problem.

Is there a lemon law out there? What can I do to get this elliptical fixed? I purchased this machine for $699.00. I have had to miss work to meet repairmen. Purchased extended warranty for $149.

I bought a NordicTrack C2400 (Serial #: U2412218) from Sears about 3-4 years ago. From the beginning, I experienced major problems and returned the first treadmill. One year after I had it, I had to replace two parts and my year's warranty was out. Six months later, I had to replace the walking board. I ordered and paid for the first part and it was defective. So, I had to order another part and repair the machine. I installed the walking board and it worked for about three weeks and then there were problems with the console. I tried calling about ordering a console and was told that it cost more than a new treadmill --$700.00. The quality of the product and the consistency of the service is really terrible. I will never purchase another NordicTrack product. It is too bad that the product is really bad and customer service is not that much better.

I can't get them to deliver it. I have called several times and they have given two phone numbers for Home Direct Delivery and neither phone is ever answered. I emailed HD and they told me to call Nordic since they didn't have it. I called Nordic and they were rude and told me I would have to call HD again. Nordic has already charged my account. Now, I can't even get the emailed to go through to HD.

We purchased a NordicTrack A2350 treadmill in late 2008. We were satisfied with the product and its performance up to January of 2011. The treadmill has been used by both my parents and two college-age children.

Approximately two weeks ago (late January), while my daughter was running at approximately 7 or 8 mph, the walking belt jolted under her, acting as if the drive had suddenly disengaged, and then suddenly re-engaged. This threw her backwards off the machine, and she narrowly avoided severe injury. After this incident, the motor would run, but the walking belt would not stay engaged, and would haltingly stop and start during use.

Reading some of the comments previously left at this site, I removed the cover to see if the drive belt may have slipped out of position. I found that the motor is mounted against the frame bracket with two bolts. One of the two bolts had snapped flush with the casing, leaving the other bolt holding the motor, but off-center from its designed position with a slight deformation of the frame. This cocked the drive belt, and allowed it to slip. The bolts used to hold the motor in place have no grade markings, leaving the impression that these fasteners have no strength tolerances, and are the weakest bolts normally reserved for cosmetic applications, and not sufficiently strong to hold a heavy motor in place that is twisting with great torque. The strength of the frame bracket is suspect where it bent with the force of the one remaining bolt holding the motor in place.

Because of the nature of the failure and the way the failure caused a hazard to to my daughter, I suggest NordicTrack make a voluntary recall of this product and others with the same design.

I ordered a Nordic Track 35S FreeStrider online on October 10, 2010. It cost over $1299. I paid an extra $239.00 for the premium service, which included shipment and home assembly. When the equipment arrived, it was put together by the movers, who knew nothing about the product. When they completed the assembly, they left without even testing it. I found out within 10 minutes that it was not functioning correctly; the sensor was not picking up the stride count or launching any programs.

I called Nordic Track that same day regarding the issue. It took another two weeks for anyone to come to my area to look at my equipment. I waited for another three weeks for parts to arrive. I also waited for another two weeks for the repair person to come out and fix it, since it appears that he is the only Nordic Track repair person in the entire state of Ohio. To make the long story short, two months had transpired before any actual repairs were done to my machine, and low and behold the parts that were replaced were just as defective as the original ones!

So, I had to wait yet another few weeks for the same repair person to come back to try it all over again. To make the long story short, after 3 months, I still did not have a functioning machine. When I contacted the customer service to return the equipment, the first representative I spoke to told me that I couldn't return it since it had been over 30 days since I received it. After explaining my situation several times to the customer service manager that it hadn't worked since day one, I was able to return it, but it took another month to get the box and the movers back out to ship it back.

The morale of this story is that I will never buy another piece of equipment from Nordic Track online. Their parts are cheap and defective. Their customer service is very unresponsive (phone waiting time were over 40 minutes). The warranty service is awful, as there was only one repair person for an entire state. The return process was equally slow and cumbersome, and I have to hear back from the moving company assigned to disassemble and return the equipment.

I purchased a NordicTrack X5i Incline Trainer on 6/27/10. I have had to have it repaired twice since the delivery and install date of 7/2/10. I reported the third break down on 12/20/10 and have a third service date scheduled on 1/5/11. I weigh less than 100 lbs. and am the only user of this incline trainer.

I bought the recumbent bike 1 1/2 yrs ago. Did not use it much as I use my Road bike most of the time. The recumbent may have 5 hours of use on it. Tried to use it in October and smoke came billowing out of the console. It took 2 days to get the smoke stink out of my house. Paid $139 for the repair man to come out.

He said, the company should replace the console at no cost and the bike should be repaired by Thanksgiving. After contacting him 3 times, he informed us today, December 30, 2010 that the company will not replace the parts and it will cost me over $300 to replace the console. That will bring the cost of repairing this bike to over $439 and I will probably have to pay to dispose of this worthless piece of metal .I paid approximately $400 for the bike. I will never buy any Nordic Track product again.

I purchased NordicTrack elliptical trainer in January 2009 with an extended warranty. The first time it broke, it took two months to get it fixed. It broke three more times and it took weeks each time to get it fixed. Poor service workers. After the fourth time it broke we asked what could we do and they said they would let us pick a new one. We chose a new one and paid $100 because it was $100 more than what they allowed.

We also purchased another extended warranty for $179. When the new machine arrived at the end of Nov. 2010, they sent a base that was put together backwards. We emailed Jeff ** and he said it was under the 90-day warranty and he could not just send another base, but he would have to send parts and the "parts" are still on back order. They took our $279 and we still do not have an elliptical trainer that we can use. We purchased the elliptical trainer for exercise for health and have only gotten to use it half of the year.

The new one they sent in November we are still waiting on parts. We purchased the commercial brand thinking it would last, and then the replacement elliptical was $1,499 and we still cannot use because the base was assembled wrong and they won't replace the base. It has been in our living room for months and it is very nerve racking. We not only purchased the first machine, but then they accepted our $100 and asked us to pay $179 for warranty and no one seems to want to fix their product. I am very frustrated because when we call no one wants to do their job.

I bought a TL, Nordic Track Viewpoint 8500 in Jan of 2008. I had it placed into service with them putting it together. It started having problems right away with console. They replaced the console,and I started having problems again just a few months ago. The console now does not work. I called ICon and they informed me that the unit was out of warranty and the part would be over 1000 dollars. I paid over 2200 dollars for a unit that has broke 2 times in less than 3 years. It just does not seem right to buy a part that breaks on a regular bases. I tried to review on nordtictrack website but I guess they only put up good reviews.

I purchased a treadmill in February and by October it was making very loud noises. I have been trying for over a month to have it repaired, without success. A " tech" has been to my home twice . I pleaded with NordicTrac to finally just replace it. They refuse. I have repeatedly asked for the name and phone number of the head of their customer service so I can speak to someone who might actually care about my problem. The customer service reps refuse to give me that information. Why? I thought I was dealing with a consumer friendly company .

I bought a Nordic Trac Commercial Treadmill from Sears Tacoma, WA, $900 plus change on sale price, weight capacity 350lbs. What a piece of junk. One week into it and the running tread slipped at middle speed. Called their service center. They said adjust the screws in the back. That worked for a day. Slipping again.They don't like to send a tech out for tread slipping. They try and talk you through fixing it. If you do buy one and it breaks or slips, call and insist on a tech coming out right then before your warranty runs out. Do not let them walk you through it or do what I wish I had,do not buy one. I am a big man and I needed this treadmill to lose weight but now I'm stuck unless I want to pay $139. Good luck.

I purchased a Elite Zi treadmill on 9/7/09 and have been without it due to belt problems for 2 months. I have been on and off of the phone with Nordic Track and Pampa General Assembly - the technician no showed twice for appointments to fix it. And on the 3rd he fixed the belt left and I try it out and the console is now screwed up. Incline increases the speed the speed does not display. I call Nordic Track to tell them and the Operator #62 tries to sell me the extended warranty? I am completely outdone with this and still without a treadmill. Although it is only a year old and $1,500 - pathetic service pathetic product.

We purchased a new Nordic Track treadmill through the retail outlet, Sears. It was purchased in February 2009. The treadmill worked well for a couple of months when the problems started happening. The first time the machine broke was in May, and we set up a repair on May 19, 2009. We were told by the technician who came out (Joel ** of Aatlantic Fitness) that the motor had fallen off and needed to be replaced.

Unfortunately, it did a mere two months later in July.

We called Nordic Track directly on July 16, 2009 to request a return of the product, considering it had been less than a year and the same issue was happening again. They told us that they could only send us a new motor/technician to fix it. They indicated that the machine needed to break a certain number of times before they would replace it. We proceeded to contact Joel directly to have it repaired. We then had the same thing happen again with the motor and set up a third repair on November 17, 2009.

Present day and we are now in the same situation again. The motor has fallen off again and needs to be replaced...again. I called Nordic Track today and spoke with someone who repeatedly told me that the only thing they were able to do at this point is send us a new motor free of charge. However, we would now have to pay for a technician to fix it as we are over the warranty year.

I asked to speak with a supervisor, and he said that his manager would tell me the same thing and that they could not give me someone's name, and that they could only have someone call me back.

Considering this machine is only a year and a half old and it has broken four times, we feel it is a faulty machine, and we would like to return it for a full refund. We do not want a new one; we do not want it to have to be fixed again and again. We do not want it anymore and feel we did not receive the product we paid over a thousand dollars for.

I have a non warranty NordicTrack treadmill. I need a repairman to fix it. I have called for a week and a half to schedule an appointment. I was told I had to give my credit card # and someone will call me within 48 hours to schedule an appointment. No one has called and my credit card has been billed.

I purchased a Nordic track elliptical from Sears and have been trying to get it repaired for three weeks now. They have shipped parts but keep reassigning my work order to someone new, which no one contacts me to schedule an appointment. Every time I call in they just tell me I have to wait and that they have reassigned it to someone else. I cannot even get the services that I have insisted on such as speaking to a manager. I paid for the warranty and feel that I should get the services I've paid for. Not rendering the services that have been paid for and not able to utilize equipment that I purchased.

I purchased a Nordic Track Pathfinder Elliptical on 5/31/10. When I assembled it the next day, I found that the left upper body arm was defective and could not be used. I called Nordic Track to report the defective part, and I was told that all they could do was send a replacement in 7-10 days. I was not happy about having to wait that long and then have to repair the machine myself. But they refused to send someone out to fix it for me (even though I bought an extended warranty). The part finally arrived, but it wasn't the complete part I needed--it was missing an assembly that had been previously pre-installed on the defective part.

Once again, I called Nordic Track to let them know. They told me again that they could send a part in 7-10 days but that I'd have to fix it myself. It wasn't until I pressed to speak to a manager did the CSR agree to send the part to me via UPS in 2-3 days.

I understand that it's not the CSR's fault, it's Nordic Track policy on replacing defective parts. What I don't understand is that if a part broke after a year of use and I still had a warranty, they would not send someone out to fix it. But if they send me a defective machine in the first place, I am the one responsible to take it apart over and over again until it's fixed, right? Just doesn't seem right to me. I like my machine (I think I haven't really been able to use it yet because of the problems), but I will not be buying Nordic Track or other Icon Health and Fitness products again.

The bolts that hold the motor in place broke inside the motor. Now I am told the motor is out of stock and no idea when they will have a new one. Grr and did I mention the treadmill is only 4 months old.

We purchased a Nordic Track Elliptical Machine around October of 2009. Since day 1, it has not worked correctly. We have had it serviced 4 times taking at least 1 month for the parts to get here each time. It finally appeared to be working correctly when 2 weeks later, the wheels broke while I was riding it. Now my hardwood floors have a 6-inch gouge in them. Fortunately, I was not hurt. When I contacted the company to tell them I have a lemon, they said until the repair man says it can not be fixed, they will not replace it. What I want to know is who is going to pay for the damage to my hardwood floor? And am I ever going to have an elliptical that works?

I purchased a NordicTrack Elliptical in Jan of 2009. Almost immediately, it quit working and I spent the next several months arguing with them over the phone. Finally, they sent parts that were "easy to install yourself". It turns out you have to completely disassemble the machine to install the parts. So we called again and again. Finally, they sent out a so-called technician who actually had no idea what he was doing. He repaired the machine but stated that it was a temporary fix and to call if we had any more problems. It worked for about a week before failing again. We called and left at least a dozen voicemails for this guy with no response.

After many more calls and hours on hold, I finally got a hold of a supervisor. She told me that the equipment was out of warranty and a service call with parts would be over $500 for an $800 elliptical. Thanks for ripping me off NordicTrack, I won't forget it. We are out over $800 for a piece of crap that only worked correctly for about 5 weeks over the last year.

I purchased a Nordic Track treadmill from Sears on 2/6/10. I paid over $1000. I attempted to put the treadmill together and it had missing parts. I called Nordic Track to re-order parts due to the inside packet saying not to return to store but to call them-- my second mistake. First mistake is not checking website for reviews before buying product. They stated parts were on backorder and would be shipped in two weeks. Four weeks go by and still no parts. I called them again and got tech 96, Blaine, I think was his name. He was a very nice gentleman and the only thing good about this whole experience.

Anyway, I informed him it had been four weeks and no parts. He stated they were still on order. I told him it was unacceptable due to waiting four weeks already. He went to his supervisor and they found parts that we mismatched but would work until I got mine. He even called me back to make sure it was okay and to inform me they were on their way. I got those parts, of course, the same day that I got the original ones. I began putting the treadmill together once again, and imagine that, more missing parts! I called Nordic Track again.

Needless to say, I'm really not happy at this time and informed them of the new missing parts. This CSR told me that they will order and send them out. I told him that this is *** and that I paid for the service dept to come out to my house to fix any issues and I want someone to come to my house and put this thing together. He proceeds to tell me that they will only put together the part that has the missing pieces. Hello, that's the part I need anyway. He was very rude and nasty!

So to make my story shorter, I went to Lowe's, purchased screws that would work and my friend and I finished up my treadmill. I received 25 diff screws from Nordic Track that the rude guy ordered and none of them were what I told him I needed.

So I must say that if you are looking to get a Nordic Track, look elsewhere if you want all your parts to your product and good customer service! I paid an extra $250 to get extended warranty that I will more than likely never get to use as long as Jeff will be the one to have to come out. This was such a disappointing experience! Thanks, Nordic Track!

I bought the NordicTrack elliptical (model no. W25GO1384) from Costco on March 23, 2009. Within two months the bearings on the ramp's wheels went bad and I had to send for new ones. I was still under warranty, but I had to fix the elliptical myself.

During June 09, the left arm pedal broke off where the wheel is attached. This is a solid piece of metal that broke into two. My daughter is the only one who uses it and she is only 120lbs. I called Nordic Track and they told me that this was a replaceable part which was under the 90-day warranty and was not a part of the frame, so it was not included under the lifetime warranty. I was extremely upset since they wanted $250 for the part when I only paid $700 for the entire machine. I argued with them until they said that they would send it to me for the price of shipping. I was thankful and had to fix the elliptical myself.

During December of 2009, the ramp wheel broke into half. I bought new wheels for $50 plus shipping, thinking that I was receiving four, but only receiving one. The only reason that I bought four wheels for $50 was because I thought I could switch out the wheels when they broke four times. When I called them I said, "I can not believe that it cost $50 for one wheel! Are you kidding me? My son's skate boards and pro-skater's wheels only cost $7 a piece!" After arguing for some time, they said that they would send the other three for the price of shipping.

During February of 2010, only two months later, the right arm pedal broke. Can you believe it? I called them and they told me that they would just send me one without arguing because they knew they were at fault. They said they were sorry and the bill would be $255! I said no and argued for a bit, and they lowered the bill to $155. I got the new part and replaced it and not even a week later the left one broke off again, which is the one I had to replace not even six months ago!

So, if you are not ready to spend hours on the phone arguing, hours fixing the machine, and spending more money than you bargained for, I would recommend that you do not buy anything from Nordic Track. I would recommend you spend $200 on a cheap elliptical and just buy a new one each year. This is what I had to spend on parts for the first year, not including labor: 4 ramp wheels for $54 each; 3 arm pedals for $250 each ($750 total); and shipping for $17.50 each. That's $1075 in one year! Obviously, by the way the parts seem to break, there is something at fault with the machine and its parts, and should be fixed by NordicTrack to bring their product back up to standards.

I purchased the Nordic Track recumbent bicycle (model number NTEX05808.0, S/N AA020 C04951) from Sears in Santa Monica, CA, on October 12, 2009, in which Sears also assembled the unit. Please note that the seat is at a downward slant, which is not comfortable, and I'm sure was not intended to be this way. The purpose of this purchase was to prepare/strengthen my legs for my upcoming knee surgery on March 5, 2010, and my aftercare therapy. The day after my surgery (March 6, 2010), I got on the Nordic Track bike to begin minimal exercise therapy, but there was no resistance, and the pedals just spun around. I immediately phoned Nordic Track, and spoke to a young man named Zack. I explained the problem, and he said that he would order the part, however, it would take 7 to 10 days to arrive. We would receive a call, as to who to contact, once the part was here, so they could do the repair.

In my anxiety, I called again on March 8, 2010, and spoke to someone by the name of Gale to check on the status. She said the part was shipping from Utah, and the representative would call in a few days. I believe it was 3/12. I received a call from a person named Bill from True Fitness. He said the part was in the mail, and when we received it, to call Aron, a technician from True Fitness to arrange for him to come to our house, and fix the bike. After ten 3/15/10, 9 days of our initial call, we received the small part.

On March 15th, 2010, I phoned Aron twice at the above noted phone number, and left messages to make arrangements for him to come and repair the unit, but to no avail. We have not heard from Aron. I called Nordic Track again, and spoke to yet another representative by the name of Brett. I told him what was happening. He said he would put in another request for another representative to contact us, so we can get the unit repaired, but it would probably be another 3 - 5 days.

I cannot stress enough that I am not a happy customer about the shabby build of this product, not to mention the less than urgent manner, in which this was handled. I have not been able to use the bike for its intended purpose of therapy after my surgery. I initiated letters to Nordic Track, Sears and True Fitness for a resolve to this issue. Today is 3/19/10. I received a call from a woman by the name of Christine, who stated she was the assistant to Mr. Frank T., CEO of True Fitness. Christine told me that they have no affiliation with Nordic Track, and have never had any association with them. She apologized that she could not help me.

I asked her to be sure there are no dealing between the two companies, and left it at that. I found this to be very interesting, and am waiting a response to my letters from both Nordic Track and Sears. The manual states that this unit has a one (1) year warranty from the date of purchase. I was unable to use the recumbent bicycle for the reason it was purchased, and that was my knee rehabilitation.

I ordered a NordicTrack elliptical and it was delivered on October 2010. Immediately, after it was assembled, I began having problems. The repairman that put it together was a petite young man and the machine is large. The parts were not put in secure and it was very unstable and wobbled. I have made several calls to NordicTrack for repairs since October 2009. It takes weeks to get someone out to repair your machine. You have to make 5 to 10 calls to get any help. I have a new machine that I cannot use because it is still broken and Nordic Track can't tell me when the repairman will be available to come out. Very Poor service and a very sorry way to do business! I would not recommend purchasing anything with NordicTrack being the servicer vendor. I am very disappointed to say the least.

They have poor warranty support. The extended contracts are fraudulent. I purchased a Nordic trac treadmill and (wisely, I thought) purchased an extended warranty through UTS (Universal Technical Services). Their website is utserv.com. The treadmill was not working correctly. The walking track was catching/sticking. After weeks of delays and back orders, they told me that they were not honoring the warranty. I am still unsure as to the reasoning as they have not provided an explanation that would legitimately give them a reason to not honor the warranty, which still has a year left on it.

The best they have been able to do is somehow explain that they didn't have to honor it, because I live in an apartment building rather than a house. I know it doesn't make sense to me either. I am unable to recommend Nordic track or their extended warranties and UTS. A company and their products are only as good as the guarantee and the honesty to which they honor their guarantees.

Since I corresponded with you, I made one last contact with NordicTrack and surprise, I am now again under warranty. I spoke with Jamie who was a very nice lady and she put me back under warranty, is sending me a free motor since I have a life time motor guarantee and sending the repair man free of charge. When he arrives, the truth will come out. Thank you.

We purchased an elliptical machine in December 2009 and have yet to use it. We have called for service about 8 times. Someone did come out about 2 weeks ago and he thought he fixed it but didn't. I called back 2 more times and someone was supposed to call. They did but did not set up an appointment to come out. The original guy called back and left a message to see if all was okay. My husband called him back and we are still waiting for him to return to help us out. We bought this machine because my husband has very high cholesterol and his doctor wanted him to start exercising. It has been months and we can't use a machine we paid over $1000 for.

My brother purchased the Nordictrack c2150 treadmill in Dec. 08 for me. I got it to my house in June 09 and then it stopped in mid walking. It went to a dead stop. I called Icon who owns Nordictrack and they say it is the brain of the treadmill, so I purchased one, wrong problem, sent it back. They then advised me that I was under warranty and sent a repairman 150 miles to my house and when he gets here they give him the runaround and then they determine it is not under any warranty and this technician has no idea except the motor which works fine until I step on it.

A motor is 400, half of the price of the treadmill and no refunds. I will say that this is how Walmart stays in business because of their return policy. In the meantime, I purchased one from Walmart before they advised me that I was on warranty and then had to take it back. When the tech came out, he brought no parts, unsure of the problem, could not get any support, and then I was advised I would be responsible for the bill of 95.00 an hours. This company has given me a new respect for Walmart.

I ordered a Nordic Track elliptical and it was delivered on February 19th 2010. It came minus 2 parts. I immediately contacted the company and was told the parts are out of stock. I have a new machine that cannot be assembled and Nordic Track can't tell me when the parts will be available for shipping. The machine is paid for. Poor way to do business.

I order a treadmill from Nordic Track Jan 3, 2010. They said shipping will take 10 business days, however they will call me to arrange the shipping. No one called. On Jan 11, 2010, I called they said the treadmill is on back order and the will get a new shipment in Jan 28, 2010 and someone will call to arrange the shipping. By Jan28, 2010, still nothing.

Feb. 11, 2010, I called and was on hold for a while, so I emailed the two people who emailed me before. Nothing, so I emailed "sales". I got an apology and the sales rep said they will get another shipment on Feb. 15, 2010 and I will get my treadmill.

Here it is Feb. 22, 2010. I have not heard a word from them. Are they going out of business? I just want my treadmill!

Purchased elliptical in April 09, machine is broken. Had trouble with it since November. Finally got customer service to respond in December. This is end of February. Machine still not fixed. Many issues, tech would not come then wrong parts ordered, now trying to get right parts. Customer service department is very rude and not helpful. Tech says machine put together wrong from factory, that is why we have the problem.

In November of 2008, I purchased a Nordic Trac Treadmill from Sears. November of 2009, my treadmill quit working so I called Nordic Trac because my product was still under warranty. Sears does not take any responsibility after 30 days of purchase. Nordic Trac sent a part they thought was the problem from asking me questions over the phone. The repairman came after about 2 weeks of waiting and told me it was the wrong part and he would call them and order the correct part.

Now they are pushing for me to purchase the extended warranty, which was fine. I had no problem with that but at the time, I should have still been under warranty because the part went out before the 1 year warranty was up. But they told me they would now be transferring me to the Icon Service company with the extended warranty service. The part arrived the first week of December and again the same service pro repairman came to fix the treadmill. He put the part in (which was a whole new control panel), he had the machine running and working and the next day I went to get on the machine and it was doing the same thing once again. It would come on but you could not get the belt to move or anything.

Once again, I called Icon Service and they told me they will order another control panel but this time it wouldn't be here until Feb8th. This was absolutely crazy that they have to wait that long to get a part for a treadmill this size. It's ridiculous. All the while my extended warranty that I paid for is running out while waiting for another part to come. I wonder what my rights regarding this machine. Sears washes their hands of any responsibility as far as a return. They say it's all on Nordic Trac, then Nordic Trac passes it off to this "extended warranty service" which is completely useless. So here I am after 1 year of using my treadmill which I purchased to use during the winter months when it's cold outside and I cannot even use it. Totally frustrating!

My experience with the company and the machine have been one of the worst commercial experiences of my life. First, I purchased the FreeStrider 35S from the NT website and was told that it would be shipped immediately, but it took two weeks before delivery was made. Second, the machine arrived on 01/29/10 from UPS with the wiring not properly connected and it was all banged up and looked horrible. I contacted NT immediately and I was told that a technician would call me first thing the following Monday, no later than Tuesday to make repairs. When I still had not heard anything by the following Friday, I called NT and explained how upset I was with the condition of the machine, the lack of coordination between the service tech and NT, lack of NT follow through, especially given the fact the I paid close to $2,000 by the time I paid for the extended warranty and service.

When the service representative told me that the technician should be out the following week, I told her that I was paying interest on a product I could not use and that not being able to use the machine was not acceptable. I followed this by saying, "you obviously don't care, I think I need to speak with a manager". The service rep's response, "Excuse me! Excuse me! How dare you say something like that to me, you don't even know me. You are a rude person and I am not going to let you talk to the manager because they will just say the same thing that I am telling you".

I was flabbergasted! First, how was my opinion rude? You may not agree with it but as long as my delivery is in a calm and respectful manner, how does that prevent me from being able to talk to a manager about a broken machine that was delivered to my home, which I was paying interest on that was just sitting in my home taking up space? Well, it didn't matter because the service representative hung up on me.

I called back after I picked my chin up off the floor and spoke to someone else who not only told me that I could talk to the manger (you can't just talk to a manager then and there, you have to wait hours for them to call you back. No lie, that is how it is set up) but apologized for the experience. Anyway, by this time it did not matter because you couldn't pay me to keep a product from this company. Anyway, I was so excited about getting this product when I initially ordered it and the experience has been such a huge let down not only because the product and service are not what was promised but also because I was treated so horribly after spending so much of money and time.

To add insult to injury, I was also informed that I had to pay a 10% restocking fee for the return and was responsible for the cost of the return as well. This type of corporate mentality is so disheartening. My advice is take your hard-earned money and spend it on a machine made by a company that actually does think the customer matters as NT obviously does not.

Update: After talking to 3 really polite customer service reps (to include returns), NordicTrack has agreed to waive the 10% restocking charge and return fee. The company will even send me a return box. However, I would still go with another product from a different company due to what I feel was misrepresentation regarding delivery and quality (obvious concern since mine was damaged).

It is a bad design on the way the motor is mounted on the Nordic Track Treadmill Model Number NTL07806.0. The Motor bolts snapped off during use. On 11-03-06, we bought the Nordic Track Treadmill Model Number NTL07806.0 from Sears and paid $808.61. We use the machine on and off over the last 4 years with no problems. In early January 2010, my wife was running on the treadmill when suddenly the machine stopped working. I assumed that the motor belt broke so I ordered a replacement belt on 01-15-10 and received the new belt in the mail on 01-22-10. I then proceeded to open the treadmill in order to replace the belt. What I found was a big surprise to me.

I found the motor bolts had broken off and the motor was laying at the bottom of the plastic tray. After further examination, the way that Nordic Track designed the way that the motor mounts is a bad design. A motor weighing 23-35 pounds is held on by 2-3/8" bolts which are screwed into the motor casing itself which is 3/16" to 1/4" thick. One bolt was broken off and the other bolt was striped out of the hole. On a machine like this, I expect that the motor belt may wear out and need to be replaced.

I expect the running belt to wear out and need to be replaced, and I would even expect the motor itself to wear out over excessive use. What I don't expect from a machine like this is to have the motor bolts fail and the motor break off. Our machine was not used excessively over the last 4 years. It was more like most people; they buy a machine and then hardly use it.

I called ICON Health & Fitness Inc where I ordered the belt and asked for the cost of a new motor and two bolts. The sales rep stated that the cost was around $380. I then asked that Nordic Track replace this motor and the two bolts because it was their engineering and how the motor was mounted that failed. The sales rep stated that there was nothing that he could do. So I asked the sales rep to have the president of Nordic Track contact me in the next seven days in order to resolve this issue.

It is now seven days later (1-29-10) and no call from the Nordic Track company or ICON Health & Fitness. The very design of the motor mounting created a safety hazard which I feel that Nordic Track should stand behind their product and send a replacement motor and an additional fix or striping that would secure the motor to the machine in a safer way.

I was thinking about buying a Stepper and went to the NordicTrack site. There was a "3-Day Sale Ends Thursday" advertised with "Limited time free shipping." I decided to take advantage of the sale price since it was Thursday that day and I phoned in the order. The next morning, I noticed that the sale prices were still in effect! I decided I would rather wait to purchase the Stepper and called to cancel my order. I was told that the item had already shipped and that once an item ships, they charge a 10% restocking free plus shipping for returns. I was given a tracking number.

Several hours later, I called the shipping company to find out where the item was. The shipping company said they had no record of the order, even though I gave them the tracking number, my name and address. In other words, the item had not been shipped, in direct contradiction to what I had been told.

I filed a complaint with the Better Business Bureau and the company responded that their policy is to charge shipping and restocking "after the order has been placed" (not shipped as I was told). I have the item in my garage in a million pieces because I was told the item "took 45 minutes to assemble." Nobody said it took two people 45 minutes to assemble, which is what it says in the instructions. I am a single woman. Now, I will have to pay somebody to assemble this thing. I would never ever purchase from NordicTrack again because of their deceptive business practices. I'm out $600.

I purchased a NordicTrack treadmill from Sears in February 2008. In May 2008, the motherboard had to be replaced, which the service company that Sears contracted did a good job. Now in September 2009, the motherboard went out again. I did not purchase the extended warranty. NordicTrack tells me to replace, it would be $439. I paid $700 for this machine and how can this part cost more than half of the treadmill? I contacted NordicTrack on 11/2/09 and said they received my email, but guess what, they have not responded as of today 11/15/09.

I purchased a Nordic Track elliptical fitness machine online from Sears on 11/28/2008. I paid $799.00 plus tax and installation fees. I had problems with the delivery. In January of 2009, the Sears technician set up the machine in my house. It was very tight, but he said this was the correct tightness. In early July, the wheels of the machine broke. I called for repair service form Nordic Track in late July -- two weeks after the wheels broke. I was sold a 4-year service agreement from UTS for $119.95. On August 3, 2009, I was mailed some of the requisite parts for the repair: a bracket, a link arm eddy, two return ring extensions, and one lube grease (multi). The essential two wheels with bearings (KYRPTA) are missing and neither Sears nor ICON Health & Fitness and Nordic Track can advise me when the parts will be available.

At Nordic Track, Carla told me I will get the part when the back-ordered part arrives. No, there has not been a failure of the product. She was very rude one week and 3 days ago. Sears corporate representative Petra (she would not reveal her last name) told me I should have ordered a Sears service agreement and maybe the parts are no longer available because the item was a closeout. When I asked her why Sears did not reveal this to consumers, she did not respond. The model of my Nordic Track elliptical mace is NTEL7706.1/V03C03756. Again, the purchase date online through Sears was November 28, 2008. The credit card used for the purchase was a Chase Visa. Thank you for any assistance that you can give in this regard. I might have an elliptical that cost $900.00 with installation and is unusable because there are no longer parts for this model. There are a lot of wheel failures for this model. I may have purchased a useless elliptical fitness machine.

In June, I wrote about our frustrations with our NordicTrack Elliptical machine that we purchased from Costco. Since that time, NordicTrack fast-tracked sending out all the necessary parts and a technician to fix our machine completely. It is possible that the first person we had to put our machine together initially may not have done it properly, because this technician said he has never seen the kind of issues we had had. He replaced all the parts and it is a fabulous machine now. The elliptical is working great and it is whisper quiet with great features for a great price. I believe it is important to tell when a company has done a good job, too, and that is why I am taking the time to write this follow up.

Around mid-March of 2009, I bought a NordicTrack Elliptical NTEL 16908, a new 2009 model from Costco. Three weeks after assembling it, the elliptical's belt broke lose. When I opened it, the belt came off and looked like heavy wear on improper installed belt/defective misaligned parts. I called and reported the problem in early April. On 5/7/2009, a technician called. His name is Ben. It took another week for him to show up. I took a day off so that he could come and repair it. But he could not repair it and ordered some parts. During the month after, I called a few times and each time, I was told that parts were out of stock and were being ordered. On 6/12/2009, I called and was told parts should be ordered any day. On 7/9/2009, I called again and was told all parts have been sent and I need to call Ben as they cannot reassign the technician.

On 7/10/2009, I called Ben twice and told him that next Thursday works for me. He said that he needed to contact the company to make sure he gets paid to come for the second time. He added that he will make Thursday available. On 7/15 and 7/16, I called Ben but there was no response. On 7/17/2009, I called 1-800-999-3756 and spoke with Rosie, who was a very nice lady. After I explained my situation, I was told that they would try to find another service company if available. If not, I need to try to get another repairman. I was told that someone should call me by Wednesday next week.

On 7/24, Friday, I spoke with another rep. She just mechanically told me that she didn't know what happen. She will try to contact the service coordinator and get back to me this afternoon. I told her that that answer was not good and I was at the end of my patience with the company. I would post my experience on line. She said I didn't give her a chance. I said I gave plenty of time and chances.

On 7/25, Saturday, I decided to act on it and post my bad experience with NordicTrack/IconFitness experience online. I was shocked to find many other people had done so. ** it. Why didn't I search online for consumer complaints? I would not have bought from NordicTrack. I hope that by sharing my experience, others will not make the same mistake I made.

IconFitness is taking advantage of such situation and squeezing their customer. My advice to prospective consumers--don't buy anything heavy from IconFitness. If you cannot easily return it, don't buy. Otherwise, you will be like me--getting stuck with something you don't want.

We purchased a NordicTrack elliptical (commercial grade) from Costco in March 2009. From the time we put it together, it had 4 or 5 defective parts that had to be replaced. After doing so and waiting over a month, we used it for approximately 25 times over 2 months and then during use, the foot pedal just broke off from the machine and threw my husband forward onto the machine as the parts collapsed to the floor. This is a company that is clearly using defective/substandard parts. If this was a commercial grade, it should withstand thousands of uses, not a couple dozen. Clearly, this is a machine that is being built with defective parts. It has been over a month and the parts we need to fix it this time are out of stock. I believe NordicTrack should be forced to improve the quality of its product before others are hurt as well.

I purchased a treadmill through Nordic Track. I qualified for 3 month/0% financing through HC Processing Center. I made two payments over two months totaling $1,300.00. I received what should have been my last statement when I noticed a $39.00 late fee and $79 in accrued finance charges. When I called to complain, the woman was rude, would not let me speak with a supervisor, and proceeded to hang up on me. I tried to explain that I mailed the payment 12 days in advance and it seems like there is something suspicious going on. It does not take a mailed payment over 12 days to get to Arkansas!

I am a valued customer with an excellent credit history and the woman would not hear me out and hung up on me twice. I was very angry and dissatisfied with this company's billing practices and customer service. I would like the finance charges and late fees refunded/reversed. I will pay the remaining payment as expected. I had intended to pay within the 3 month/0% interest period.

I got a NordicTrack Commercial Elliptical trainer in September of 2008. The hand grip for the pulse reader has never worked. Now in June of 2009, one of the ramp wheels has gone bad. NordicTrack has so little faith in their Elliptical, they only warranty it for 90 days. With shipping, I have to pay over $50.00 to get one new wheel on a machine I paid over $800.00 for. That's one ramp wheel that probably cost them $5.00, it's that much. NordicTrack sells at a premium price, but does not back what they sell.

I bought a NordicTrack Adjustable Toning Tube. While using it the plastic handle snapped (Broke in half) and plastic pieces hit me in the mouth at a high rate of speed due to the tension in the rubber tube. I sustained a swolen lip and a small cut below my lip. I was lucky it did not hit me in the eye.

So, far with the cost of repair parts we have doubled the cost we had initially paid for the machine with a lot of downtime between repairs due to shipping delays and availability. I believe this product should have been recalled due to the terrible construction of the welds and I am surprised that we have not been severely injured by it's use until now. Item number 243375, 244066, 244164,26752, 247228 broken and repaired on 1.25.09

Damage included electronic malfunction of controlling unit by not reading SD cards for exercise programs, fan not functioning, a/c adapter not working, welds being broken on just about every "arm" on the machine, bushings splitting, worn bearings, screw failure, sloppy fitting mechanical function. Just ordered a parts this year totaling over $400.00

I purchase a Nordic Track Audio strider 800 My machine has been having problems form day one, I contacted Nordic Track regarding the problems I was having and they fought me tooth and nail a new console, it kept breaking down. I have no use for a broken machine and now the console-this is the second one they sent to me, which does not work any more, It has issue's I think internally, this machine is a piece of junk, now they want $350 for a new console, The console they sold to be was defected and the second one was two now they are trying to make me pay for a third one, which they probably are going to give me a third defected one, don't purchase from Nordic Track. They are a rip-off and they sell their consumers broken/defected items.

The Nordic track Audio strider caused me more back pain and physical damage to my legs and feet. I stopped using it because it was unreliable, and dangerous.

I purchased a treadmill back in Sept 2006 after the year warranty things went downhill from there. First the Incline motor, Motor belt, and I'm waiting for a part to be shipped Front roller bearing has gone bad. I sent a complaint letter stating my dissatisfaction and the customer service rep wrote back stating that she saw that the part has been ordered and should be there in 7 days. I will never again buy a product from Nordic Track

i ave owned a nordic track for several years, back when they were made well. i wore mine out and went to purchase a new one. i purchased a audiostrider 800 w/ the understanding that it was the right machine for my size (6'3, 280#) within 2 months the machine showed signs of metal fatigue and eventually twisted. i nearly fell off backwards but caught myself at the last moment. they repalce the parts but the other side did the same thing, then the console failed.

after numerous months and complaining, they replaced the machine w/ an A.C.T., allegedly commerical grade. just another inferior machine. it took me several weeks to get parts and i still have not gotten a service tech out to finish the work. i am going to an attorney next week to see what is needed to bring a class action suit.

i use my machine to control my overall health without destroying my knees and back as i have problems w/ them. this has cost me more aggravation and physical pain from not being able to keep up my daily regimen

I purchased a NordicTrak AudioStrider800 on Sept 20, 2007. WIthin 8 months of usage, this machine has broken THREE times - the weld that connects the arms to the pedals has snapped in the same location each time. Its clearly defective and a very poor design.

Each time this machine broke, I was using it and nearly injured myself. Further, this machine cost $2000, and I am unable to use it. Sears charges exhorbitant rates simply to come and look at the machine, and more to actually repair it. Sears takes ZERO responsibility for the machine, and could not care less for the expense and difficulty. Even if I could get it repaired and have it STAY repaired it might be worth it to fix! What a piece of garbage! I will never buy from Sears or NordicTrak again.

I just purchased a Nordictrack Audiostrider. My husband and I picked it up at Sears, brought it home, put it together and then discovered that it ran on batteries or you had to purchase the power supply seperately. I paid $699.00 on sale (reg price $1000.00) and now find it is battery operated. Looking on both Nordictrack's website and Sears they tell you about all the features and programs it has, all of which require power to work but no where do they tell you it is battery operated or that you can purchase a power supply cord.

Now it is sitting in our living room all assembled, the box it came in in pieces in our garage and faced with the decision of whether to pay for the power supply (an accessory according to the customer service department) or taking it apart trying to tape the box back together and returning it. I think it is deceptive to advertise the features, not mention it is battery operated, and then expect me to pay for the power cord especially after the amount of money I paid for all these great features.

It is now going to cost me another $30.00 ($60.00 without the coupon) to be able to use all the features I bought this machine for. It would take a lot of time and effort to pack this one back up, return it to the store, and then have to try and find another one. There is also a chance that I would have to pay a restocking fee.

treadmill with universal dock for Ipod in October of 2007 online at Nordictrack.com. The item was on sale for $800.00 and free shipping, so I thought I was getting a bargain, but not so. The treadmill arrived with a damaged inner motor and needed to be replaced. I took the necessary pictures of the broken parts and had the repair person from the extended warranty I also purchased confirm that the treadmill was broken beyond repair; He promptly emailed this information to Nordictrack.

It is now 2008 and I am still waiting to hear from Nordictrack regarding either replacing the treadmill or getting my money back from the purchase. I have put in a dispute with my credit card company and they have temporarily removed the charges from my account - I'm still waiting for the results from the dispute.

I am totally disgusted with Nordictrack, they ship out broken equipment and then don't want to help the consumer with what will be an expensive replacement for them. I can't count the number of times I've called Nordictrack, only to be shuffled from dept to dept with no resolution. It's always, 'We'll call you back soon.' Of course no one ever does.I'm trying to lose weight and this treadmill was to be an important part of that goal, I've had this equipment for almost three months and have not been able to use it. I hope my credit card company can help me with this dispute, but I'm not holding my breath. I recommend if anyone is in the market for a treadmill or exercise equipment, shop elsewhere, anywhere other than NordicTrack.

The missing piece helps with storage of the equipment, it is called a gas-spring.

My backside was completely black from the serious bruising and I started having exteme lower back pain and eventually losing strength in my left leg. I just got out of the hospital after surgery for a ruptured disk in my lower back. I know this was a result of that incident. I would be happy to have someone from NordicTrack come and use the machine the same way I did and see them go through this. The way I used the machine was a recommended exercise by NordicTrack.

I was called by Daniella and was told that I never paid a balance on my account for $1700.00. Now I would also have to owe interest and that would make the payment in full for $2000.00. This amount was paid off in May 2004. However, when I called Nordi-track, they had no record of my payments and said I owed the full amount. I also backtracked with the first collection agency that dealt with my account last year, and they too showed record that we sent a payoff letter. However, they did nothing to clear our record.

Therefore, now in August 2006, I am getting harrassed about a payment for Nordi-track. The bill-collector, Daniella, was so rude and hung on me several times because I continued to ask how I might resolve the issue. She only wanted to get a payment from me despite the fact that I had already paid off the Nordi-track equipment. I spent a whole day calling billing collectors about my account because it had been sold several times.

I even tried calling the financing agency that had on record that my account was closed after I paid off the full amount of the treadmill that I purchased. In summary, the collection agency still has not resolved my issue and said they have plans to go back to the prior agency to collect fund on my account that was sold to them. They could not give me any resolution to my problems even after I sent a fax of my statement in April 2004 showing payoff. I was told that I would have to wait and see if the prior bill company would pay them. If not, I would again be harassed for the payment.

I am totally exhausted by this issue and disappointed with the company Nordi-track in how financing for their products are handled. I may have to get a lawyer if this issue is resolved. My credit is not affected and it shouldn't be when I took care of my finacial responsibility with the company. This is a shame and unfair.

I was harassed by bill-collector for several months and told to pay $2000 in full or I would be sent to court immediately. I am waiting for the issue to be resolved and will go to court if needed.

My right index finger was guilateened off down to the first joint.

We are out $720 and will have to take legal action.

I own a Nordic Track SL728 excercise bike which I purchased at Sears in Aug 2005. Just today I scheduled a third repair appt. The pillow block bearings, which is used for the flywheel rotation, have worn out. The last Nordic Track repair tech that came out to work on the bike said they are using a different Co. for these bearings. But that was Jan 06 and here it is Mar. & they went bad again! I only use the bike for 45 min. every other day at an intensity level of 5 & 6 out of a max of 10.

I am very disappointed & don't recommend Nordic Track. At least as far as their excercise bikes go.

I ordered a skier online. I paid in full with a credit card. The machine arrived around a week later, and got around to setting it up in about another week or two. The machine didn't work though. The skis did not glide back and forth like they should.

I called the company and spoke to operator #99 Sharalyn at the customer hot line. I explained the stuation to her. She put me on hold to consult with someone about the problem. They determined that it was a bad bearing and I would receive a new one in 5-7 days. I was satisfied with this, and thanksed her. Just before we hung up I asked what should I do with this machine? Oh, don't worry about just throw it away, she said.

Something told me not to do that, so I kept the machine. In 2 weeks when the new machine did not arrive I called back. I spoke with another operator who asked me had I not received the parts to fix my machine yet? What fixing I thought? No I said I am supposed to be getting a replacement machine.

The operator said not according to our records. The report says we are sending you parts to fix the machine. I asked to speak to Sheralyn, operator #99 that had told me I'd receive another machine AND that I should my old one out.

She denied speaking to me and acted as though I were from Mars with a completely absurd request. She acted as though she didn't hear me time and time again when I asked her to just send me another skier that wasn't broken and I'd be fine.

I asked to speak to a supervisor and was denied again again, and again. Finally I spoke with Lance who sat in absolute silence while I tried to plead my case to him. He offered no help, and no solution. He had no suggestions for me, and new nothing of

importance or relevance to my situation.

He said simply if you want to return the skier you have to talk to marketing. I'll remind you the is only a 30 day day period for returns

and they are closed today. I'll have them call you for the return. They have my money, I have their broken skier and I think I've been defrauded!!

We purchased an incline trainer in early Jan. 2006. It was not delivered until Jan 30, 2006. When it was delivered it was not properly set up. The crew turned it on for 10 seconds, said, Yep, it works and quickly left. Unfortunately, the belt was not aligned properly and I was unable to get it adjusted. I called customer service within 7 days of delivery and was basically told by Mark (operator 113) that it was my problem to deal with.

Unsatisfied with that answer, I asked for his supervisor. I received a call from Katie (her number is 435-786-4773) she said she could send someone out to assist me, no problem. She told me parts would arrive and then I would get a phone call from a service tech. The parts did arrive and Bryan (his number is 253-529-2514), the service tech, did call but he didn't have any appointments any time soon.

He made an appointment with me for Feb 13 between 5:30-6:00 pm. I took off work early so I could meet him. Bryan did not show, did not call and has not returned my two telephone calls to him. I called Katie, she returned my call once but I was in a meeting, I called her back and haven't heard from her since. I called the store where I purchased the inclined trainer and explained all of this to a nice gentleman named Deon. He said he would call his supervisor (who was off today) and the customer service department. No one has called me back.

Since I am still within my 30 day satisfaction guaranteed window and since I am completely unsatisfied with the utter lack of customer service I want Nordic Track to send someone to either a) fix the machine or b) pick it up on Thursday, Feb 16 at 6:30 pm. I have a very busy schedule and do not have time for a company who does not have time for its customers.

If the item does not get repaired by the deadline I have given them, I will call the store I bought it from and tell them to pick it up. We purchased it on 6 months same as cash so I will have to follow up with Nordic Track to ensure that the creditor (Wells Fargo) is notified that the item was returned.

I am writing to express my extreme dissatisfaction with the company Nordic Track as well as Icon Services. I purchased a Nordic Track treadmill in January of 2005. In August of 2005, the rear roller apparently went bad and required replacement. At that time, I called your customer service hotline where I waited on hold for an absurd amount of time. At that time, one of your service agents tried to guess what the problem was and shipped a part to my house without knowing for sure what the problem was. I also had to call someone from a repair agency and schedule a time for him to come to my house once the part arrived. This was extremely inconvenient, and took 6 days.

When the repair man finally came to my house, he discovered that the part that was ordered was not what was needed to fix the problem, and he did in fact have the appropriate part in his van. Luckily, he was able to fix the problem at that time, because the part that was shipped to me was not even for a treadmill, it was for an elliptical machine that was supposed to be shipped to a woman in North Dakota.

It is now January of 2006 and I am again experiencing problems with this treadmill. The speed randomly increases while I am running on it, which is not only extremely dangerous, but also very annoying.

On January 3, 2006 I called your customer service hotline again and received a message that you are currently experiencing high call volume and I should leave my phone number for someone to call me back. I did so. I also went on line and placed an e-mail request for service. I called again on January 5, 2006 and again left my phone number for a call back. At this point, my treadmill belt began to slip while I was on it in addition to randomly fluctuating in speed. I called again on January 6th at 8:45 am and sat on hold for 15 minutes. At that point, someone came on the line and told me that all service representatives were busy, and asked if she could take my phone number and have someone call me back. I was a little agitated and explained that I had been waiting for a call back for several days. The woman told me that someone would call me within 24 hours. Sure enough, someone called me at 6:30 pm, and I unfortunately missed the call. A message was left for me telling me to call them back at a certain number, which I did, and I received a message stating that they are closed and to please call back within normal business hours. This was a Friday night, so I had to wait until Monday morning.

I called again January 9, 2006 at 8am and again left my phone number for a call back. I called again later that afternoon and finally spoke with a customer service representative at 2:45 pm. This was 6 days since my initial call. The customer service representative, Vanessa Operator #182, told me that she would order a part and ship it to my house and someone from Central Repair Service would call me within 24 hours. I told Vanessa that I would like to speak with a supervisor to discuss my concerns. She told me someone would call me. At 4:30pm, someone called me and I unfortunately missed the call. This man left a message, indicating that he was a supervisor and was calling me per my request. He did not tell me what his name was or give me an extension; I was told to call the 800 number where I could sit on hold for 20 minutes. He told me that he would try to call me back within the hour, which he never did.

It is now 5:00 pm on January 10, 2006 and I have not heard back from anyone. It has been one week (7 days), at least 7 phone call attempts on my part, and one email request. Each time I have called I have sat on hold for a minimum of 5 minutes. I called to check the status of my part, and it is apparently sitting in the warehouse waiting to be shipped. I am unable to run on my treadmill and I am very frustrated. I will never again buy from this company, and I will tell everyone that I ever meet to never buy anything from this company.

In early December I decided to buy my father an ellipitical machine for Christmas. We visited four stores and tried over a dozen machines before deciding on Nordic Track. It was a close decision and several other brands would have been perfectly acceptable. The Sears store indicated the particular model was out of stock but would be delivered with a few days of ordering.

On Tuesday,December 14 I called Nordik Trac's sales line to discuss the model and check availability. I was assured that it would be delivered by the middle of the next week, in plenty of time for Christmas. I followed the order online and by the following week I was beginning to be concerened. I tried to call several times but was always on hold and once waited 50 minutes before hanging up.

The machine didn't leave the warehouse in Utah until 12/23, has been handled by three different shippers and as of this writing on Thursday 1/05 it still hasn't been delivered. I called Nordic Track and they simply assert that they can't be responsible for shipping time. I wrote them via email on their web site three days ago and have yet to receive a response.

I was greatly embarassed at the family Christmas gathering and have been frustrated with the company. They made assurances to get a sale, delayed shipping for 9 days, and have avoided all responsibility since.

Nordic Track Ticks Me Off Because.

1)Their website and their sales personnel failed to advise this overweight, recently widowed

woman in her 50s that EXTENSIVE assembly would be required once their product arrived in a 270 pound box.

2)They shipped the 270 pound box with a company that A) brought a semi truck which couldnt get down the drive, and B) didnt give their driver a dolly, so he had to come back another day, and C) when he came back, wasnt allowed to put the item in the house so it had to be stored in the garage.

3)When I found some strong men available to get it in the house, the box it came in was of such weak cardboard that it practically disintegrated during the unpacking process. Thank goodness no one got hurt. The box was so poor that even though I could have used one for some other organizing I was doing we burned it on the woodpile instead.

4)When we started to assemble the 100s of pieces that make up this $850 machine, we saw that the main back body of the machine was cracked. Willing to disregard that item

we went forward only to find that, two hours into the assembly process, one of the two arms to the machine was missing.

5) In preparing to call Nordic Track, I then noticed a difference of model type between the emailed purchase receipt and the manual. Not only had they sent a damaged product with a major piece missing, they sent the WRONG MACHINE. The product they shipped was one which they sell for $200 less than I had paid! (And, the order was shipped several weeks after I ordered, because the model ordered was on back order. So I waited all that time to be sent the wrong machine?)

6) In the almost 2 hours on the phone with Nordic Tracks customer service department I told my story three times. Of course they said they would send the correct machine and take back the wrong one. When asked about compensation for the inconvenience their error had produced, I was first offered an $80 discount on the product. I didnt consider that much to compensate for the hours of aggravation already experienced, with more to come in disassembling the wrong one to ship it back to them, and said so. Told it was all she could offer, I asked for her supervisor and told my story again.

Asked what I
thought was fair, I said a couple hundred - the minimum I would have reimbursed anyone doing business with MY company who was similarly inconvenienced. Supervisor said the
maximum she could allow was a 20%, $160 discount. By now Im feeling like a trader in a Moroccan bazaar, and truly irritated, so I said just come get the machine and refund my

money. At this point the supervisor said she wanted to check with her boss and get back to me. She called back, saying Ive bad news, all my boss will allow is the 20% discount.

7) While their website says nothing about assembly required just shows a picture of the machine, as if thats what youre going to get it DOES say All of our treadmills come

with best-of-class warranties and if theres a problem, well even come to your house to make it right. All I can say is, no one offered to come to my house and make it right.

8) Bottom line for the $40 difference in what I thought was fair and the all my boss will allow amount, Nordic Track gets to send me a box, let me put their faulty machine in it believe me, I wont be taking any extra time or care in packing it and then pay to have it picked up. Lost sale. Full refund. Angry customer. Customer who will share the

experience with all of the online complaint sites, and her friends, and will purchase an exercise machine from a different company.

12/8/04 bought Nordick Track System 122 Apex heart rate monitor -- watch and chest band clearly carrying Nordic Track Name and logo -- -- FROM STORE IN SKOKIE IL. NO WARRANTEE INFO IN PACKAGE

10/25/05 Heart rate function stopped working. replace batteries x 2 -- still not working. COULD NOT RETURN TO STORE -- CLOSED

11/05 called nrdic track service # and after rude and poor service by operator -- who knew nothing about this product -- and long holding time, spoke to supervisor. Supervisor stated that they do not service their product, but POLAR EDGE does, does and gave number 1800 227 1314.

I call Polar, spoke to Mike, who said they DO NOT SERVICE ANYTHING BUT POLAR AND KNOW NOTHING ABOUT NORDIC TRACK.

I send E Mail to Nordic track from their site 'Contact Us.'
No reply.

11/8/05 I call Nordic Track, another rude operator did not know anything about this product and refused to transfer me to operator or honor warrantee or give address for service.

On July 16th I purchased a floor model strength machine under their six month no interest plan. The cost was to include shipping and set up for the machine. When we were obtaining the financing and completing the purchase, Deborah explained that this was the last one and that, while several people had looked at it, no one had yet purcahsed it. It did need several new pads and a couple of repairs and she included an extended warranty at no additional costs (a $60.00 value).

In ringing up the costs, Deborah referenced a book, showed us the price in the book and gave us that price. It was a price less than what was indicated on the machine on the floor. We were approved for more than the purchase amount, signed the paperwork for the amount shown in the book by Deborah, and were given a cash register receipt and left.

On Tuesday we were finally able to arrange for delivery and set up. However, Tuesday evening when opening the mail I discovered an additional charge receipt for $190 that was added to my total owed. When I called the store, Sabrina (who indicated she was the store manager), kept repeating that Deborah had made a mistake, didn't I see that the price on the machine was more than what I had signed the paper work for, that didn't I see that it rang up incorrectly and that I owed teh additional amount--I had to be rude to get her to even stop talking. She kept insisting that I needed to talk to Deborah so Deborah could tell me that she made a mistake, that she (Sabrina) couldn't do anything about it, etc. When I asked for the home office number, she did provide it and also gave me Mike Nooan's number -- the regional manager because she was following rules of the company and only Mike could authoriz honoring what I was charged.

Deborah may have made a mistake in charging what the book price was supposed to be, but Sabina's attitude, total lack of interest or desire to try to resolve the issue and her continuing refusal to assume any responsiblity for customer service (i.e., she was supposed to be the store manager), resulted in my returing the instructions for the machine, cancelling the delivery (even though Harvey in delivery seemed genuinely concerned that I was dissatisfied), and I received a credit for the machine. This has required several phone calls, a trip to the store and the frustration of dealing with someone (Sabrine) who obviously doesn't care about the customer even BEFORE they get the equiment. She kept telling me how she was right, telling me what I needed to do, and I was unwilling to chance what consequences could result if the equipment had been delivered and I had attempted to replace some of the worn parts.

My desire is to let people know that NordicTrack feels justified in charging your account without notice even if you have signed for the equipment at a price they give you, they do not care about the customer, spend more time telling you why they are right and you are wrong and do not take responsiblity for settling problems. Buyer beWARE.

They falsely and fraudently advertised on the radio.

They talked about Delux Delivery as opposed to curbside delivery. I heard the ad 3 x on radio 77 AM, WABC (NJ). The ad suggested I visit the malls they named for a store OR TO CALL THE 800 #. I called the 800 # and they refused to acknowledge the Delux Delivery. Delux Delivery is that the machine would be delivered and set up in the home wherever you want. The ad was also being spoken by the CEO or President...someone important in the company and I know this because he introduced himself in the beginning of the ad.

They never sent an email telling me the delivery was in progress like they promised.

I showed up at home and w/o warning a 245 pound machine was in front of my house. I am a single mom, how was I supposed to get that in? The week prior they never got back to me like I asked on 2 more phone calls to their 800 # regarding the Delux Delivery.

They assured me the tradmill was an easy set up and that i could do it. The instruction manual clearly states it is a 2-person job.

Shoddy and dishonest but most upsetting they lied about delivery and set up and that was fraudulent.

Fortunately I was able to hire 3 neighbors to bring it in the house to the cost of $100. Otherwise the machine would have gotten rained on or possibly stolen.

I contacted Nordic Track via their internet site in early Feb asking how/where I could purchase 2 broken parts for my UltraLift machine. Received quick email acknowledgment of my inquiry and promise that someone would handle my inquiry in a few days. Followed up in early March and again in late Marsh, each time reminding them of their promise to answer my inquiry.

Received no response whatsoever. Sent letter to attn of their president on 4/01 using address shown on their website (104 Peavey Rd, Mnpls, MN). Today it was returned unopened. No explanation by post office why it was returned. Simply stamped Return to Sender.

Am completely at a loss to understand how/why a company which makes excellent products has no interest whatsoever in providing even routine customer service.

I've purchased 4 Nordic Track products over years. UltraLift is our favorite. The parts which have broken render machine unusable. Simply want to find 2 small parts I need and told them I was willing to pay for them.

We bought a NordicTrack Elliptical exerciser from Sears on 12/31/03. After putting it together according to directions, one of the pedal arms strikes the back of the case when exercising. I have called Customer Service repeatedly and been told my call would be returned. The first time I did get a call back, and the service rep told me that we needed to dis-assemble the machine and check the welds and washers, then call back. My husband did, I called back, and again got the someone will call you line. No call back. I also tried emailing all the info, and (10 days later -2/12)got back a form email saying we need your model number, etc. to process your request, even though it was all included with the original email.

Sent all the info and waited a week, got no response. Two weeks ago (2/11/04) I got a live person on the phone, who said take off the sides and I will call you back in 10 minutes. She confirmed she would call back several times, but I never got a call back. The next day, I got another email that said There are some parts that you will need to order to resolve this issue to do this we would need the following info. Sent it back, waited and waited - on 2/19 got an email stating, I have ordered the parts for you and here are the instructions for installing them please keep these as they will not come with the parts. Waited for parts; on 2/25 sent email asking where the parts were. No reply.

Called 2/27, spoke to yet another customer service agent. He refused to tell me the name of the president of the company so I could call/write and complain. Said he would take my complaint after I described the situation again. Told me that wave washers were ordered and shipped on 2/25, and asked if I was comfortable trying to fix myself; said my husband was able to. Also said he would set up an appointment with a service company to come out to my house and fix my machine, but that they would take 3-5 business days to contact me. Later on 2/27, got an email saying the washers were shipped on 2/25.

Today (2/29) my husband attempted to follow their directions to install the washers. It isn't possible because the directions they sent were not for this elliptical trainer; there are welds in the place that is supposed to be where the washers go. Now some part is stripped and he can't remove it. I cannot find a listing in the local directory for the company (Nor Ex) that is supposed to be contacting me for a service call, so I wonder if they even exist.

This machine cost $650 and I have yet to use it (two full months later). I have spent numerous hours on hold waiting to speak to customer service. I am unable to exercise on it so am having back and neck issues that are alleviated by exercising. My husband has spent a great deal of time trying to take it apart and put it back together according to the customer service department's instructions.

I purchased an eliptical trainer machine in June and it was installed by the store. I used it for about one week and then had to leave town for a family emergency. I could not use the machine for almost the entire month of June. In August I tried to resume use. The machine was exttremely difficult to operate and I thought there was something wrong with me. I continued to use the machine, only able to stay on it for 5 minutes (I almost had a heart attack).

Finally, my husband looked closely at the machine and said something was wrong with it. I called the store, they had a technician get in touch with me. It took him 3 weeks to schedule an appointment at my home. When he looked at the machine, he determined it was defective and could not be repaired. We followed the proper protocol fro replacement, but as yet, I have not been notified of replacement. At this point, I just want my money back, I do not want to own equipment from this company. I am appauled at Nordic Track's lack of concern for the customer.

Firs I purchased a Norditrack exp 1000 about 45 days ago, and this morning the trcack stoped suddenly and the electical board froze. I fell unto the track of the machine, but my main concern was the breakdown of the equipment. I then called their 800 nunder, promised a new electronic pad.

Later a ms allison bellile, called me to say that Puerto Rico was not included in the limited warratee agreeement. She was unable to find the exact wordin and left me waiting on line until disconected. Never herd aword for them. now I hava a $1000 machis not working and a bad knee. I belive i was discriminated for livin in Puerto Rico