Nautilus

The name "Bowflex" and the model name are printed on the front of the machine. The machine has 10 to 14 resistance rods that extend about 48-inches high and a backboard bench that is about 36-inches long. The recalled fitness machines were made in China, Taiwan and the U.S.A.

Infomercials and specialized retail stores nationwide sold the fitness machines from January 1995 through December 2003 for between $1,200 and $1,600.

Consumers should stop using the backboard bench in the incline position and "Lat Tower" on the fitness machines immediately and contact Nautilus Direct toll-free at (888) 424-3020 anytime to receive a free repair kit that will address both issues. Nautilus is contacting owners of affected machines by direct mail where the name is known to the firm.

This is really irritating. Then I finally got powertec .

I purchased Bowflex trad climber in June 2009. Three months after I received it, I started having problems with the left tradal, I will be walking and the left tradal will be skipping. Then, it stop completely while the right tradal continues to move. I have called Bowflex company so many times. Any time I called, they will try to fix the problem. I was asked to use a silicone base lubricant to lubricate the machine, which I did. This did not fix the problem. I was also asked to use alarm wrench to tighten the front part of the machine.

We then find out that the front part of the machine was not working, the Blowflex associate that I talked to, send me a part which I used to fix the front part. It started to work fine, then I will be walking and its motor will stop completely. This machine has been a problem for me. I needed to lose weight that was the reason I bought this machine and now I am paying for machine that I can't use. I spoke with the Bowflex associate, they send me a weighing scale, this trad climber cost me almost $2900.00, the scale is not what I needed I want to send Trad climber back to them.

I purchased a bowflex treadclimber for my birthday. They had a special if ordered before Dec. 13th it would still arrive in time for Christmas. I like, everyone else, wanted to improve my health and strengthen my legs. It didn't arrive until after Christmas. The first day I opened the boxes, I started coughing. I made a comment about the smell to a friend who'd come to help me assemble the treadclimber. I thought the coughing was due to a plug in Hawaian breeze air freshener so I removed it. We continued to assemble the treadclimber. Of course, it didn't work and it was a Saturday in January so I had to wait to call customer service on Monday.

By Monday, the coughing had gotten worse but I went to work anyway. The person who helped me on the weekend noticed the coughing and expressed his concern. I didn't have any symptoms of a cold or flu only this nagging cough and my nose was burning. Over the course of the next few days, I developed coughing fits, to the point of coughing up blood, my saliva became metallic tasting and my chest started burning. The normal course of breathing became painful and worsened when breathing in cold air or any scent. I had never wheezed before in my life and since having someone else come to my home and remove the treadclimber. How did I discover it was the treadclimber? I sniffed everthing in my house and the only item that caused a horrible coughing spasm was the treadclimber, I had other people come to my home to identify the smell and they all pointed to the new smell of the treadclimber, Each time I left my house, during the initial exposure, I felt better until the third day.

I had to be placed on Advair after a physician gave me Albuterol that burned my airways like I had poured salt in an open wound. I had to see an ENT surgeon to examine my air passage with a fiberoptically. His comment was that I had a bronchitis that looked as if I was exposed to some toxin. I thought I was going to die in my house alone. I was terrified to even use the Advair just from reading the drug information. I had never had problems breathing in my life. My voice even changed. My own daughter, whom I speak to daily, could not recognize the voice of her mother. i became so afraid to take the medication alone that I waited until I was around a physician friend to do so. Everyone started to say I sounded like a man because my voice had changed so much.

panic attacks when getting near the treadclimber, which I had to have someone remove from inside my house. It never worked and when I received my replacement part , I couldn't go near the machine. I called the company to get help returning the equipment and the all but blamed me for the problems and told me my respiratory problems were from molds in my house. I became depressed and scared for my life because I bought a treadclimber that nearly killed me. i received no help from bowflex. I know I can not be the only person to have had this experience.

have a brand new treadclimber that still does not work, I would like bowflex to pick it up and credit my account, I have already tried tech support on numerous occations and I know feel that I should not have to do this considering it is a brand new machine, either replace it free of charge or pick up the broken one free of charge and credit my account in full, including any payments I have already made.

have a brand new treadclimber that still does not work, I would like bowflex to pick it up and credit my account, I have already tried tech support on numerous occations and I know feel that I should not have to do this considering it is a brand new machine, either replace it free of charge or pick up the broken one free of charge and credit my account in full, including any payments I have already made.

does not work at all

i bought a bowflex revolution (exercise equipment)but they sent it with damage and with out instruccions book, by the time they sent instruccions book and a wrong damage part y was to late for me to try the equipment so by the time i decide to send it back they didn want to take it back

credit problems

i ordered a treadclimber and i started having problems with the machine pads slipping off track and dragging. I called customer service and stated my complaint and the lady told me that they were not sending anyone out to service it. This machine is still under warranty i explained.So i called back to talk to someone else and and once again explained my situation and they ordered parts and scheduled a tech. that took almost three weeks to come out and service. Once the gentlemen came they notice another problem and ordered some more parts and asked that my daughter put on the remaining parts. I did not know that when ordering this machine at $1500 i would have to be the mechanic as well. when the other parts arrived a week later. We placed them on as instructed and the machine still was not working correctly. i called the company back and spoke to several people and they were very rude to me and told me to lubricate the machine. i once again explained that was not the problem and i even let them heard the noice over the phone but they insulted my inteligence and refuse to fix this machine even after i told them they could get the machine back and refund me with a regular bike or a regular threadmill that dosen't nearly cost as much as this machine.I recieved no help from them at all and now i'm stuck with a useless $1500 machine.

They want me to pay 1700.00 for a machine that is defective. was not delivered, set up and demonstrated the way they said it would be. The machine is too heavy for me to move and I have hurt my back trying to do so. I have fallen over the machine several times.

It arrived to us two weeks later on 3/20/06, four days earlier than what customer service told us. My husband was at work the time the machine was delivered. I received no invoice from UPS of the packages and was asked to sign. Little did I know that when we were trying to assemble this machine on 3/24, that the first box that was needed was missing.

My husband called customer service at Bowflex and told them that there was a box missing. They told us that when the shipment was delivered that I had rejected a box. My husband said that there was no way we would have rejected any box. Then they said that it needed to be taken up with UPS. We called UPS and asked if it was their policy to reject packages and not inform the consumer.They did not have an answer to that question but they stated that the package was damaged and sent back to the company. They were also starting an inquiry on how/when/where the package was damaged. My husband insisted that we still would have liked to know that the package was damaged.

So my husband once again called Bowflex and asked since the package was damaged where they ever going to notify us and when will the piece be shipped out because we need it in order to start assembly.They told us it would take about a week to arrive to us.

A week came by and no part or word from Bowflex. We had originally financed the machine through nautilus but was able to make the full $3,161.55 payment on 3/31. On 4/03 we once again spoke to customer service at Bowflex and asked about the status of our part we were told it was not in stock and they had sent out an e-mail to the warehouse about our part. My husband at this time was exasperated because of the lack of communication in the company. He asked the customer service specialist if he could speak to a supervisor. Karissa, was updated about the status of our problem and stated to her that the machine is useless without this piece and why have we not been informed of the problem. After all they have our information. He was reassured that they were on top of this and there would be no more problems.My husband told them if we don't receive the part by 4/10, we want a refund.We were told that yes it will be there by that time and they will update as soon as they get the part in stock.

Well we decided to call one last time on 4/07. There was no part yet and still have been left in the dark. We then spoke to Misty, and asked to return the product and we wish for a full refund since the company was willing to take our money and we had a useless bunch of boxes collecting dust.now we have to deliver the boxes to some location and repack them. They should have UPs come pick up the boxes and repack them since Bowflex caused the problems. What if we did not have a truck to deliver the boxes? We asked about the status for a refund and they said we should receive our full amount within their receipt of our boxes. Let's hope so.