LA fitness

The gym at the Arlington, VA location is acceptable but the management is horrible. I became a member of at this LA Fitness in January 2012 only for the cycle classes, which are pretty good on average. The management needs to come up with a workable solution for the overcrowded Saturday morning class, but that's another story. The main reason this place is awful is because of their terrible lost and found policy. I inadvertently forgot my wallet in the women's locker room after the Saturday cycle class last week. I accept full responsibility for the idiocy of leaving my wallet. When I came back to pick it up, I was happy to learn that someone had turned it in; however, instead of handing it over to me, I was told that it had been placed into a safe for which only the operations manager has a key, and he, of course, only works during regular business hours, so I would have to wait until Monday morning.

First of all, a call giving me a heads up that my wallet had been turned in would have been nice, so I would have had the chance to pick it up before it was thrown into a safe with no key onsite. After explaining to the gentleman at the desk that I now had no way to buy food or gas for the whole weekend (and that I had a few carrots and some eggs in my refrigerator), he reluctantly called the manager, who reaffirmed the policy and refused to come in to open the safe.

So, I returned at about 9:15 on Monday morning only to be told that the manager went to the bank but "should be back in 30 minutes." I was not happy. Upon his return, I explained to the manager why this is such a terrible policy. He thought I should be grateful that it was returned. I tried to explain that, while I was appreciative of that, it made no sense to hold it hostage for an entire weekend and that they need to have a key onsite. He didn't understand my point and was outright rude, so I cancelled my membership on the spot.

I recently received a membership invoice from LA Fitness. I haven't belonged to LA Fitness in years. I called them and complained and they said that Bally's sold them my membership. I explained to them that I canceled my membership to Bally's over 6 months ago. They said they had no record of that and I had to go to the location where I belonged. I went there and they said they had no record of my old Bally's account and could not access it. They gave me a number for Bally's to call. They told me that they sold my membership to LA Fitness and no longer had access to my records. So, both companies don't have records of my membership. LA Fitness thinks I owe them money for a gym I have never been to and then tried to sell me a membership when I got there. This is predatory and beyond absurd. Something must be done!

While in Florida on business, I workout at La fitness located in Deerfield beach Florida. Today, February 8th 2012, I went to workout and my membership card would not swipe. I asked the person assisting me could she charge my account for a new membership card. I gave her my name and address but she could not locate me. The GM came over and he found me in the system but as a former employee. He told me my membership was cancelled in December 2010. I explained that I'm a paying member and have been for a year. He accused me of lying and requested I give him my credit card. While leaving to go out to my car and bring him the credit card, I said this is some bull**. When I returned, he pointed his figure at me and told me to get out of his gym for cursing. I refused to leave and he called the police and I was escorted out by BSO Police. All because I said this is some bull**.

scanning. I called the Ft lauderdale location to get a number and according to Stephan, Ft lauderdale GM, the deerfield beach GM already called to inform him of the incident and of course Stephan and his staff, Carl, were rude and hung up on me several times. Unbelievable. As an employee, I have witnessed their unprofessional behaviors towards clients. Now as a client, I have experienced their outrages attitudes and immoral behaviors. It's call false power and there are no consequences from Corporate for their bad behaviors and mistreatment of clients.

My lifetime membership was not transferred over to LA Fitness, because they said my membership was not current with Ballys on December 1. I went into Ballys today, not even knowing it had been bought out and the sign out front still says Bally Total Fitness. I discussed the problem with the manager there, who said, "Sorry you are no longer a member. You need to talk to Ballys." I have had my $10 a month automatically deducted from my bank account for 26 years, and Ballys decides to stop taking the payment out of my account, which I had not noticed. Therefore, I was told I was not a current member and could not be transferred over. I think we need to start a class action lawsuit for all of the people they have done this to. It took me over an hour to get through to them on the phone to ask for their help, to which they replied, "Sorry, nothing we can do." Let me know when and who wants to start this lawsuit. I am with you.

Forget about sending required paperwork by certified mail! All you have to do in order to cancel your Bally/LA Fitness membership is to call the customer service (1713-893-5986) and speak to Jennifer **, who's going to ** you off so much, that the supervisor will cancel your membership faster than you think!

"Our time is valuable, so let them do this for us! " I sent the required form on December 2011, 3 months after, they were still charging me for my membership. It was pointless to cancel my debit card and then the miracle occurred! Thank God for the customer service. Jennifer ** solved my problem better than I thought. All she did was simply be a rude person who didn't let me finish my sentence plus she was not able to professionally explain why the problem happened in the first place. To confirm that she does not meet the requirements to be a customer service assistant, she puts me on hold without any notice and transfers me to the supervisor because she couldn't handle the conversation? Anyway, that was exactly what I wanted, my card was cancelled within 2 minutes, plus I was refunded for the last two months. That's what you call fast service, if you know what I mean.

Last fall, as my graduate class work was eating up more and more of my free time, I went to the LA Fitness in Downingtown, PA to put a freeze on my personal training account. They told me for the privilege of paying them another $15 per month; they would freeze my personal training but keep my gym membership going. This sounded great (with the exception of the $15 fee but hey, it was better than $160 per month) so we arranged it and I went about my business.

Life went on and so did my classes. At the end of the semester, based on my slipping GPA, I decided that school had to come first and because my job schedule interfered with my night classes, I gave my notice at work during the holiday break.

On the night of Tue., Jan. 10, I went to work out with my friend Stephanie. I checked in at the desk at LA Fitness and explained to the guy running the desk that I could no longer afford the luxury of a personal trainer because I was unemployed and needed to see what could be done to cancel my personal trainer membership. This person told me (and Stephanie can attest to this) that all he would have to do was unfreeze my account in order to submit the cancellation, which he (supposedly) did while we were standing there. Then he handed me a single sheet of paper and told me that all I had to do was sign at the bottom and mail it in to LA Fitness corporate headquarters in Irvine, CA. Happy that everything was working out, we went to the treadmills and had a good workout.

Everything was working out? Not really. Little did I know that the Evil Empire of LA Fitness would soon invade my peace-loving world!

I mailed the one sheet document on Fri., Jan. 13. As far as I was concerned, I had fulfilled my end of the cancellation process as laid out by the LA Fitness employee. On Tue., Jan. 24, I checked the balance in my bank account and saw that $160 had been withdrawn by LA Fitness precisely the amount of the monthly personal training fee. I called the gym located at 109 Quarry Road, Downingtown, PA 19335 (the very same gym that I attended regularly and had spoken to the front desk attendant about canceling my personal training contract) and was transferred from the assistant manager to the general manager.

The general manager identified himself as Brian **. In fact, there is no way to know what his whole name is because even the website identifies him as simply Brian **. This soon became a common theme among LA Fitness employees, as you shall soon see.

When I told Brian ** of my situation and requested that the billing snafu be rectified, he proceeded to tell me point blank that he had no idea who told me that it was otherwise, but once you are in a personal training contract with LA Fitness there is no way to get out of it with the sole exception of buying out. The way he explained it to me, buying out entailed paying 50% of what was left on the contract 50% of a service that I would never receive which would come out to $640 for me. I let Brian ** know the description of the person that gave me the cancellation information and he told me that I was wrong because all of his employees know what the process is. I then informed Brian ** that maybe he had a training issue with his employees because it seemed to me that his employee, in fact, did not know what the process was and that one hand didn't know what the other was doing over there at the Downingtown LA Fitness.

Brian** took this opportunity to tell me that he has fantastic training for his employees and seemed surprised when I did not agree with him. To get us out of this conversational rut, I reminded Brian ** that his employee gave me a specific set of instructions to cancel my personal training membership, which I followed explicitly, and when they did not follow through on what I was told was going to happen, I saw that as an egregious error on their behalf and I wanted to know what could be done to fix things. Brian ** once again told me that company policy was that no one gets out of LA Fitness contracts before the end of the term.

Admittedly, I was getting pretty heated at this point. First, I asked Brian ** if he could print out a copy of this policy, but then I amended my request to emailing it to me. This made more sense to me because (1) I was too mad to go down there at that moment; I was sure I was going to cause a scene if I did go down there, and (2) LA Fitness emailed me for appointments and specials, so this would be an easy request. Wrong again, stupid little customer! Brian ** cut me off midsentence and told me he had no access to my email address. This didn't make much sense to me. They obviously had it from previous correspondence, and I reminded him so. To me, this was just another example of Brian's total commitment to doing absolutely nothing to help me, his customer.

At this point, (no kidding) Brian ** took a tone that is most commonly found among tenth grade athletes inviting me to meet them at the bike rack after school for a fight and he said, "So come on down here and I'll show you this in writing." Got something to prove, do ya, Brian T? It really came across as challenging and threatening! I responded by telling Brian ** that I did not appreciate his tone and I felt like he was challenging me. I think he must have realized his misstep because he backed off slightly, yet still told me that he couldn't do anything about my personal training membership but could cancel my gym membership.

Really?! Ok, if you are going to suggest it, then yes, please cancel my gym membership. Brian ** canceled it during our conversation. Do you know how I know? I got an immediate email saying that my gym membership had been canceled.

So, convinced that Brian's lack of customer service abilities could not possibly suck any more than what he had already demonstrated, I asked for his manager's name. Brian ** retorted with a snarky, "I am the manager," to which I responded, "No, everyone answers to someone. I want to know your boss's name." After about five more minutes of refusing to give me any information regarding his boss, Brian ** finally told me that, "Her name is Brooke **, but she travels a lot and I'm not giving you her cell phone number." Do you mean to tell me that this person who is in charge, supposedly, of several LA Fitness gyms in a market area doesn't even have a desk phone? Apparently, that is exactly what he was inferring because he never gave me Brooke's number and finally hung up on me.

At this point, I was incensed. Livid. ** off.

I did a search on the LA Fitness website to try to find information about the Downingtown gym chain of management and a phone number for the next rung on the ladder (think district manager). Of course, I didn't find anything. So I conducted a Google search and finally had to settle for the corporate call center number.

I called the toll free number and Craig ** answered. I gave Craig ** all of the pertinent information, including the horrendous way I was treated by Brian ** and then I listened as Craig ** toed the company line and told me that there was no way to get out of a personal training contract with LA Fitness without buying out. Seriously?! I told Craig ** that even car loan companies work with people in times of financial change. Home mortgage companies work with people who find themselves in a change of financial circumstances. Do you really expect me to believe that LA ** Fitness couldn't do the same? We really couldn't come to some workable solution at all? Apparently that is exactly what he expected me to believe.

Now, at this point in my story, the absolute worst thing that could happen to me when caught in this kind of frustrating position happened: the tears of frustration started. It's not something I can control all of the time and this was one of those unfortunate moments when the tear ducts were activated while I was in a state of complete and utter dissatisfaction. I'll hand it to Craig **. He hung in there with me while I went on a short diatribe about how my house was being foreclosed on and now I was stuck with this gym membership that I could no longer afford and they had taken $160 out of my account that I was counting on being there when I needed it, as the guy at the front desk had assured me it would. Good ole Craig **, listened like a champ yet kept repeating the same spiel that I had now heard over and over again.

Recomposed, I asked Craig ** to give me the number for Brooke ** (Brian's manager). He refused. Completely appalled that I was getting absolutely nowhere, I asked for the CEO's name. And ** if Craig C. didn't snigger at me. This set my frustration/outrage rocket into the stratosphere and I called him on it. He, of course, denied it and told me that all of their conversations were taped and anyone could listen to it and know he didn't laugh.

Kid, don't tell me about taped conversations. I was an air traffic controller. You don't know anything about tape transcriptions. And even if there ever were one done, do you honestly think I would trust anything truthful about our conversation to be in there? Your company has lied about everything else. Your company has treated me like a flaming bag of dog crap on your front door. At this point, I insisted on having the CEO's name (hey, its public information anyway) and he finally responded with Louis Welch and asked if there was anything else he could do for me. I asked for his manager's name Mike **, who never intervened in this conversation and I asked for Brooke ** to receive my information and contact me regarding this nights events. Craig ** then informed me that he could see in my file a note from Brian ** to Brooke ** about tonight's calls and I asked him again to indicate in his notes that I wanted to hear from Miss Brooke ** myself.

Well, here we are, February 7, 2012, and I have yet to hear from Brooke ** at all. Nice customer service skills, Brooke **! My gym membership has been canceled, which never was my intention until Brian ** acted like such an ** hat to me. LA Fitness could have been collecting $30 from me every month if they just would have treated me like a human being. But now they will never see another cent from me and I have started my social media campaign warning every single person I know not to be caught in the scam that is the Evil Empire of LA Fitness.

Do you know what else I came across in my Google search to find contact information for LA Fitness? Hundreds no, thousands of comments from other dissatisfied, disgruntled customers and former customers of LA Fitness. Many have experience similar circumstances as mine and all have experienced horrific customer service. Even their employees have a complaint website! In the first 24 hours after my dispute erupted with LA Fitness, a campaign on Twitter was in full effect regarding a protest on all LA Fitness gyms in the UK. Why? It's very interesting, actually. After a 7-month pregnant woman whose husband had lost his job asked LA Fitness to terminate their personal training contract, LA Fitness refused, citing they had no such clause in their contracts for changes in life and income circumstances. Only after the story appeared in The Guardian and someone tweeted the link did LA Fitness give in to their PR nightmare and the UK government officials are looking into gym contract practices at other LA Fitness locations (see here: **).

If you have an issue with LA Fitness, you can call 949-255-7200 and speak to someone in a call center in Irvine, CA who doesn't give a crap about you. The number listed for their corporate headquarters is 949-502-2043. If you would like to write to CEO Louis Welch, well, the only address Craig ** would give me (which I am sure goes to some other person who doesn't give a rat's ** about you) is LA Fitness, P.O. Box 54170, Irvine, CA 92169. However, the corporate address is listed at 6400 Irvine Blvd, Irvine, CA 92620. The (unverified) contact information that I found for Mr. Welch is 7 Emerald Bay, Laguna Beach, CA 92651-1206. My correspondence will be going directly to him as well as the National Director of Business Development, Scot Mackay, and Christopher Perry of LA Fitness International (among others) until I get a resolution.

If no one from LA Fitness seems to think I am worthy of receiving a resolution, well, I suppose it will be time to exercise my media training. If you are thinking about joining an LA Fitness, I urge you to please take a look at some of the comments on these websites prior to signing anything with them. For the reasons listed above and oh so many more, I nominate you, LA Fitness, for the Silver Sucky Award. There is no way that you could possibly suck more hind teat that you already do.

I signed up for a membership (in Orange Ct) in November 2011 with two friends (who submitted their own account info), only to find that LA Fitness was charging me for the three of us. I called them on Friday morning (Today is Tuesday, February 7.), and they said that they would have Mike ** call me back who handled all these problems for the gyms. I was speaking to a Matt who signed us up in the first place. All they cared about was getting the other two friends' account info, and they said they would call me back; they didn't.

I called several times to hear they were busy. I called Saturday and was told they were busy, and I left my number and didn't get a return phone call. I called again and again, and I got nothing. I continued to call Monday, and I was told they were busy. In the meantime, I have been charged $248.00 in two months in which I only should have been charged $82.00. All they did was call my two friends to get their banking info but could care less that I'm out money.

I called this morning and tried to find a number for someone above them, but nobody there will give me a name or number. I called the Trumbull Ct office and spoke to a Kirk who is a manager. He told me to "get the money from my two friends", though that wouldn't stop them from charging my account for the future months!

I tried calling a corporate number in California, but all you get is a recording. I'm going to my bank today to file a complaint and not allow them to take anymore. Problem is I want to cancel my membership and need to speak to someone, but nobody will pick up after my complaint. I'm at a loss, and in this economy, I wouldn't want anyone to be fired. But these guys need serious training on how to deal with mistakes they made with the clients.

Since LA Fitness bought Bally's in December, I have been trying unsuccessfully to cancel my membership. I have written and called, no luck at all. I am so far out $54.00. Please help. I think we should all file a class action lawsuit.

LA fitness is a scam company that lie in your face. I had a 2 year contract with Bally Total Fitness and that contract expired. Now, LA fitness claims that I resigned a 2 year contract with them, but they cannot provide any documentation for that. When I called, they just say ''theres nothing you can do just pay'' and they hang up. Do not sigh in with those scammers!! !

I have been a member at Bally Total Fitness in Voorhees, NJ since 2003. I never had any issues until LA Fitness took over. In 2011 I gave birth to my son and after I had him I added childcare to my membership at Bally's. When LA Fitness took over I was informed that memberships are transferable. Recently, I tried to take my son into the daycare to find out that childcare wasn't included. An LA Fitness staff informed me to contact Ballys corporate office in California, which was a waste of time. I spoke to a customer service rep named Jose that was rude, sarcastic, loud, and took my matter in a joking manner. Then he was supposed to transfer me to a supervisor, which somehow the phone got disconnected. Then I called LA Fitness' customer service for them to tell me that Bally's are the only ones that are able to help me. I'm so tired of the run around and wish someone will be able to help me. This makes me not want to deal with any company, especially if this is how they treat their paying customers.

I signed up in 2011 to work with a Personal Trainer to lose a large amount of weight. I showed up for my first Personal Trainer appointment and LA Fitness did not have me on their schedule. Finally, I was scheduled with an arrogant trainer who laid on the floor next to me, telling me to do sit-ups while he checked out all the hot girls, completely irritated that I was there and messing up his game. There was no training going on, he wanted to get the session done and move on. I met with 2 different trainers after that experiencing similar action by the trainers. Finally I was connected with an amazing trainer who taught me form and was excited about getting me results. This is what was I was paying for!

Last night I received a message from the Personal Trainer Manager stating that my next training appointment had been cancelled and that I should give him a call for more information.

Come to find out that LA Fitness had informed their employees that it has been determined that it is not worthwhile to spend time on member and client retention. We are only concerned with getting the new person and their money through the door." My trainer heard about this and decided to leave LA Fitness, which I completely understand and I probably would have done the same thing. Now I am left to work with a bunch of arrogant, self absorbed Personal Trainers because it would cost me $2500 to cancel my membership.

It is common sense that the national work out chains are there to make money, this is a business but what kind of idiot releases a statement like this. The experiences I have had with LA Fitness make it clear that this philosophy already exists, but who puts it out there like that.

I strongly advise that anyone looking to become a member of LA Fitness do not do it! I am out an amazing trainer and possibly $2500 if I want to break my contract with them.

I visited LA Fitness outlet in Troy, Mi. Feb 2, 2012. The place was so crowded there was a 15-20 minute wait to get on some equipment. I wasn't about to wait, so I went to the pool instead. There was a small class of women doing water aerobics, and 3 other people swimming. After about 30 minutes of swimming, I noticed the towel I brought into the pool area and hung at the end of the pool had been stolen.

Confronting a janitor that had just come through the area, told me he didn't take it. After drying off using paper towels, dressing and going to the front desk, the manager could hardly be bothered. Her cold, curt, textbook, robotic "I'm sorry" left an impression I will never forget! No compassion, no interest in helping me at all. It was the look of "it's only a bath towel".

She seemed and looked very young, probably does not have children. Not that that matters except the "it's only a bath towel" impression really ** me off! That towel was an embroidered towel and a father's day gift from my children that can never be replaced. Her lack of human compassion was about as repugnant as it gets! I can only hope if she ever has children, err, scratch that. Let's just pray she never does!

Shame on you LA Fitness, Troy, MI. Shame on you manager! You are disgusting!

I am a member of LA Fitness since December 2011. I just got in the spa for a few minutes, a black guy, with really bad attitude, came to me, and told me to get out from the spa. I was shocked and asked what's wrong, and "why don't you tell me who you are first". He showed his impatience on his face, and rudely told me to get out of the spa. I got out, and then he told me he is the general manager in McDonough LA Fitness, and pointed to my short pants, and said that I am wearing underwear to get in the spa, and to just get out of there right away. I was really pissed off by his attitude, and the way he performed. I told him I am wearing an underwear inside, and short pants.

He just said that my shorts is underwear, and wanted me get out of here right away. He is humiliating me in front of other members by this funny excuse. I took the picture of my shorts and underwear, then went to the front to find him. He was talking to his assistant at his desk. I stood by his desk without saying anything, because I still tried to respect his work. He ignored my appearance, and kept talking to his people. I was really surprised to know how this people run the store, with such customer service.

After a while, he turned to me without calling my name with respect. I told him I would like to have a conversation with him, to confirm how can he just judge my short pants as an underwear. That meant I was wearing two underwears. He was so tough, and even wanted me to answer his question just like that. He is an officer, and I am a criminal. Finally, he passed me on to a lady at the front desk, and turned back to his desk. I realized he is having a bad day, and made my morning bad as well. That's what he was trying to do!

I signed up as a member on 1/05/2012 in the morning, paid in cash my first and second month. The representative said he was going to email me my receipt so I said okay and left. By the time I called him back that same day, at about 4 pm to cancel my membership, I had not received my receipt yet. So I told him I want to cancel and he's like, "Why? What's wrong?" I said I need my money back so I want to cancel. He said, "Okay, since you paid in cash, it's going to be like two weeks for you to receive a check." I said okay. So I asked again for my receipt because I had not received it like he said I would.

On 1/18/2012, I called again. Reason is I had not received either a receipt or a check. I asked you did cancel my account right. He's like, "Yes, I did. Your refund is pending so you should get it no later than Thursday or Friday." I waited. I called back on 1/26/2012 and spoke to another representative. He told me my account was still active. I said, "No way. I cancelled it the same day I joined." He said, "I will have the other representative call you back." That's when I decided to go in to the club. I was told that I would receive it in three days. I want a receipt. He said, "I can't print it out. I have to send it via email." He guaranteed I would receive it via email. Nothing yet. I've been calling and they're avoiding me, that I know. It's just wrong that they don't respect the customer's decision.

I visited the LA Fitness in Plainfield, IL for a tour one afternoon. I was provided with the tour and a discussion regarding the fees for the various plans. I asked for a pass so that I could experience the classes and equipment in which I was interested. I was told that they do not issue passes and that the only time I could use the club free was the evening of the tour. I couldn't come that evening so I decided to use the club another day. I called the club before I came and was told to come in. I came to the club and was told by the manager that the charge for that day would be $15.00 to use the club. I said that I would only observe. An LA rep at the front desk told me it would be $15.00 to observe. I left the club and called their corporate office and reported my experience. The corporate rep told me that LA Fitness Plainfield offered me a 3-day pass. This pass was not offered to me. The corporate rep issued me a 3-day pass. When I called to inform my tour guide about how I was treated he hung up on me. This is not how a fitness club should treat prospective customers.

My LA Fitness never opens on time. I have one hour to work out in the morning and when they're late, I miss my workout. Why do I have to pay all of my dues if they don't fulfill their end of the bargain? I will just cancel my membership and my wife's membership and go to Golds Gym because they are 24 hours. Oh, and of course, I paid first and last month so I'm out my money because I'm sick of this **. Don't you think you should have two people come in at 5am? Of course not, because it would cost them money, They don't care about my money but they care about their money! Th bottom line is I'm sick of it and I'm done after six years of going there!

I signed up for the personal training program at the LA Fitness in Newington, CT. I signed a contract stating I would receive 16 free sessions. I only received 14. I paid my bill every month, but LA Fitness did not live up to their end of the contract. I feel that they stole money from me. One of the reasons I signed up was due to the free sessions, but I never received all of my sessions.

When I said something about this, I got an attitude from the employee. He proceeded to do something in the computer and said it was fixed. It was not fixed. They also had me go through four different trainers because their trainers kept leaving. This proved to be ineffective because just when the trainer finally understood what I needed they left, and I had to start all over again. I was lead to believe I would have one trainer that provided me with an individualized program. This was not the case at all. Every trainer I worked with used the same exercise routine with me that they did with other clients. That is until I would speak up and tell them that they were not helping me. Eventually, they would get better because I was holding them accountable for their job. I should not have had to do this. They have a manager, right? Or a company that oversees them?

I went to use their 3-day free trial because I wanted to try the new gym and they told me I couldn't use it because I had already used a 7-day trial to Bally's. You see, the thing is that it is used to be a Bally's (which I didn't like very much). But after I heard it was now LA Fitness, I was curious to check it out and now they're telling me I can't use their passes that they advertise online because I used a pass when it was used to be a Bally's.

There are too many people at this location. They are obviously over occupancy limit during the 5-7PM rush. Looks like 200 people in the workout studio with one exit door. It seems unsafe to me. I mentioned the overabundance of people to a person at the main desk and was assured there were too many people because of the beginning of the year rush, and that this would change in a few weeks. It's difficult to find a free locker to use. The clerk recommended taking other peoples' clothes out of the locker and throwing them on the floor, which is not very helpful. I spent too much time this evening waiting to get on treadmills and other machines because they were all occupied.

I have tried to cancel my membership with LA Fitness and it has become a nightmare. They just want to continue billing me. There is no email to write to. There is no phone number to call. It is a total scam. This is truly unfortunate because I liked the facility and the people who work there. This is so foolish to do for a mere $10.77 a week.

I recently joined LA Fitness after having been a member of Bally's for the past 25 years. I was surprised at the lack of professionalism and concern for customers when I arrived at the LA Fitness in Highland Park, IL at 8:00 am this morning (Sat., Jan. 21) to find that the manager who was supposed to open the doors did not arrive yet. At 8 am, there were about 25 other people standing around outside or waiting in their cars. Mind you, we're north of Chicago and it was about 15 degrees outside.

Some trainers and class instructors were also present. We were originally told it would be a short wait, but in the end, I waited until 9:15 am in the cold and finally decided I'd had enough. During the over hour wait, I saw about 30 more people waiting outside, many of them deciding to leave. I couldn't believe a business could be run so incompetently and with such negligence. I believe that somehow LA Fitness needs to take some kind of responsibility for this with some sort of compensation for customers. This is really too much. I even feel I'm coming down with something with the long wait outside. I am also CC'ing this to the comments page on your website.

I signed a contract for a year of training and the experience was horrible: the first trainer spent most of my 30 minutes on his cell phone. The second trainer was so bad and when I tried to change, I was told that he'd gotten a lot of complaints. The third trainer was so bad that I wanted to cry because he spent each session gossiping like a teenage girl and we ended up doing about 1/5 the amount of exercises because he'd take so long to get from machine to machine and would've rather talked about his kids' diet.

It's very easy to sign up but horrific to try and cancel. I can't log into the site to cancel, it won't accept my # and customer service is horrible. I've moved and there's no gym anywhere near my residence and I was told that if this ever happened I could cancel anytime. Yeah, right.

I want to warn anyone not to ever join this gym. Totally unprofessional and the gym isn't clean, machines are broken most of the time. It's uncomfortably warm and not cleaned (smells). The first week of my membership, there was no one there to open the doors one day. I should've known then that this was not a good gym to join.

I'm continuing to try and cancel my membership but not having much luck.

My Bally gym was recently bought by LA Fitness, and they refuse to honor my Bally membership, and will not accept my Silver Sneakers membership either. All AARP members, as well as other senior citizens, should boycott and complaint about LA Fitness's business practices. I am unable to work out at a reasonable price, and help to maintain my wellness.

LA Fitness bought my Bally's. I won a free year membership from Bally's (good until Oct. 5th, 2012) and suddenly, LA Fitness "can't find me in the system." I have been run around in circles on the phone. LA Fitness says it's Bally's problem and vice versa. Supposedly, my membership was transferred, yet they refuse to send myself and LA Fitness proof. No one will provide me a place to bring proof of my membership. I am happy to provide hard copy proof of my membership, but have been told by Bally's and LA Fitness and that information cannot help me since I "am not in the system."

I'm very dissatisfied with LA Fitness. When my wife and I joined they waved the initiation fee due to us being retired military. Not only do they over charge but they get back their initiation fee by over charging. We pay $45.00 two times every month where we should only pay $20.00. I asked them to stop my training account due to medical issues and they will not.

They only freeze it for 6 months, which costs $15.00 a month fee, and then ask that you pay a $480.00 monthly payment in order to freeze it again for another 6 months. So, I would have to pay $480.00 for a training month that I will not be there using. That is flat out fraud and extortion. The training manager Mike said he would talk to his VP and get back to me. So far nothing. Nice business practices. I guess I will freeze my bank card and then call my attorney.

I am member of LA Fitness in Somerdale New Jersey and now Balley's members from Voorhees, NJ are coming to our gym. Now I am very unhappy that there is not enough equipment to accommodate the increase amount of members. I have to wait for treadmills, I also have to wait for weight lifting benches, my workout takes twice as long now. It is like a small city in there now! Now I here Balleys members are sewing LA Fitness for not honoring their contracts, while I am the one paying the "higher" fees and inconvenienced with waiting for them and they want to pay lower fees then I do? Well, if they win the case then I want the offer to be offered to LA Fitness members as well!

This is an outrage and not very thought out! So angry! I am not paying more then a Balley's member and have to wait and be inconvenienced for them when I have been fully committed to La Fitness. We also have had more thefts there since they started coming as well and parking lot is completely full! Is there any compensation for us LA Fitness members as well?

Awful. This company is pathetic. Join any other gym first. If there isn't another gym, don't work out. It's that bad. There is absolutely no concern for the customer. It's all about the gym and what works for them. They damaged a jacket of mine and when I asked them to replace it, I was scolded for putting it in harm's way! Do not join!

Please go back and read my post of 12/9/2011.

I have been a member of Bally, Fort Lauderdale for almost three years. I have a set rate. That rate included the Kids' Club. I went to the club yesterday, and was denied access to the club, because the new LA Fitness says I don't pay for Kids' Club. I know for a fact that it was on my contract. That was the reason I joined that club. I told the corporate girl at the desk that I was not going to pay the extra money, then she told me she was going to cancel my membership. She started yelling at me, that i could not go into the club, as I was trying to get my kid out of the Kids' Club.

She yelled at least 5 times in front of several members, that she was going to cancel my membership. I have never been treated like a bigger piece of ** in my life. I work in the corporate world myself. If I spoke to a customer like that, I would be suspended or fired from my job. LA Fitness does not care about their members. I left there several years ago, because of poor customer service, and joined Bally . Now, I am forced back into their scam. I can only go back to the club, if I fork over more money to them.

My boyfriend and I went into LA Fitness, because I already have a gym membership in a gym where I live in Louisville, KY and I was looking at a place I can workout on weekends when I come visit in Cincinnati. I signed up online for a guest pass just to try out the equipment. We sat down to listen to a long presentation to introduce us to the club and their ridiculous price structure, after we spent a hour just looking at the equipment.

All I wanted to do was work out, and so did my boyfriend. So after another guy tried to pressure us to join and we told him we wanted to think about it, he then told us that we can't even use the guest pass! Why even offer it on the website if you can't use it? False advertising! I work out at a gym that may not have a pool, sauna and other excessive equipment I don't need, but pay 1/4 of how much they want. This place is a total rip off, and treat people like dirt if you don't commit that day!

They even had a plant at the end of our tour watching us the whole time that looked like he weighed about 350 lbs said he had been working out and lost 6 lbs, and he wasn't even sweating! I don't appreciate dishonesty, and will never return to a LA Fitness in my life. I now understand why they don't have any in Louisville, because people are too smart there to be ripped off by this ** establishment.

Bally's (now LA Fitness) Lifetime Gold membership in Brooklyn, NY. LA Fitness will not honor Bally's of NY paid membership ever since 1988. Now living in PA over 20 years. I try to work with LA Fitness and they are not willing at all. I'm very upset. Please help. This is so unfair. I will sign a petition. Thank you for your help.

I am a paying member at Moreno Valley, CA club at 2600 Canyon Springs in Riverside and the level of customer service there, however, lies somewhere between egregiously poor and non-existent.

I visited the gym yesterday evening with my girlfriend. She is very much into fitness and has been considering returning to a gym after being a member of a boot camp program for about a year and a half. I brought her with me so that she could decide if she liked it and wanted to join, and she was planning to use a complimentary one week sports club pass so that we could work out together.

When we arrived at the gym with her pass, the frontdesk had us wait almost 45 minutes to see a salesperson. I know it's January -- a very busy time for any club -- so we didn't think too much about it. When we finally spoke to a sales representative named Matthew, he took her information and gave the usual spiel, going overpricing and so forth. He pitched a few higher premium plans and she told him about an email she'd received from LA Fitness offering $0 sign up and $29 per month for a multi-club pass.

He told her that he couldn't honor it (even though it was an official LA Fitness promotional email) because supposedly that wasn't a real plan. We then asked for a manager and in response, he started laughing at us and shaking his head rudely. Matthew left and returned and said, "he said fine, we'll do it this one time, but you have to sign up right now." We explained that we wanted to use the 7-day pass which we had so that she could see how she felt using a regular gym again first, and then if she liked it, she'd sign up after the seven days.

Again, he started laughing at us and rudely stated she couldn't use the pass at all because she had been a member before, even though he couldn't even locate her in the system. We explained that the pass specifically stated that it was to be used by non-members but said nothing about membership almost two years ago being a disqualifying factor. He responded rudely and again, we asked for a member service manager to which he rolled his eyes and walked away. He returned with a sales manager named Karim, who was even more rude than Matthew had been. He walked up briskly and obviously irritated then said very loudly and rudely, "look, you can't use this pass and that's it."

At this point, other members turned to see what was going on and were watching Karim humiliate us while Matthew laughed alongside him. He continued ranting loudly and rudely about how if she was ever a member in her entire life, she couldn't use it, and that he could kick us out right then and there if he wanted to but he was going to be nice and let us work out just this one time. I then told him that we had called corporate member services beforehand to inquire whether she could use it or not, and they said that as long as she hadn't been a member in the last 6 months, she was encouraged to use it. Then he went so far as to say that we tried to sneak into the gym and that we knew better than to come here with this pass and that he had every right in the world to kick us out.

It was ridiculous and extremely embarrassing, to say the least, and here we are in front of several customers being portrayed as sneaks and unethical patrons while getting yelled at by the sales manager. I asked for the number to a regional, district or corporate manager and he said that there was no corporate phone number and no district/regional manager. I asked for his full name and he stated he didn't have a last name with a smile on his face, and we left. Meanwhile, Matthew is still laughing at us in the background.

We did not even work out. After wasting almost two hours getting yelled at and scolded and put down in front of our own community members, we left out of sheer frustration and embarrassment. It was quite possibly the worst display of customer service or plain old human decency I'd ever seen. No customer of any organization or establishment appreciates being laughed at, made fun of and treated like a second-class citizen.

I called the corporate member services line again this morning and spoke to another representative who reemphasized that it was a six-month period between guest passes. The employees at this gym are a total joke. I'm canceling my membership and spreading the word about them to everyone I know, including my employer (who participates in a group agreement with them) and co-workers. I will discourage everyone and anyone from signing up with them as far as my power will allow. It's a good thing that I'm a journalist. These employees are a disgrace.

LA Fitness has intentionally and knowingly breached contract agreements with Gold Card, and Platinum Card life time members after Bally Total Fitness conveyed membership contracts to LA Fitness in 2011. Anyone affected by the unfair practices can join a new class action by forwarding the facts of their case to ***.

We need a class lawsuit! Like so many others below me, LA fitness has purchased the Bally's club nearest my home. I was just told by Bally's corporate that as of December 16, 2011 LA Fitness will no longer accept Bally's members. I also have a membership where I was able to use any club nationwide. I no longer live near the club that wrote the original contract. That club is still Bally's; therefore, my membership was not transferred to LA Fitness, and according to Bally's that is the reason that I was not notified of the partial buy-out.

Bally's should have notified everyone who has the Premier Plus membership since we have the option to use any club nationwide. I am paid through November 2012 and the nearest club to me is now 45 minutes. We need a lawyer who can get a list of everyone with a Premier Plus membership. This is impacting many people. Bally's needs to convert those who want to be converted to LA Fitness.

On 1/2/12, after LA fitness acquired Bally's, I purchased a Bally's Lifetime Family membership from a woman who bought it in the 1980's. She & her husband both used it. Her contract specified it could be sold once, with no transfer fee. At the Federal Way LA Fitness, we were charged $100 transfer fee in spite of the contract language. Okay, we accepted that. Then I specifically asked the membership director if the original membership was a family one, would it now be a family membership for me. Naturally, she said, "Yes." Well, now at my club, they are telling me that it does not show as a family membership. The other aspects (dues & nationwide access) are correct.

I called the Fed. Way membership director on 1/10/12. She denied saying, "Yes" about the family membership and said if she did, it was a mistake, since only one name was on their computer record. Well, the original buyer had no kids at home & is now divorced, so I guess it would have only her name. That would not change the fact that it was a family membership. There apparently was some glitch when the computer records changed from Bally's computers over to LA Fitness computers. LA Fitness refuses to take responsibility for it & refuses to abide by their agreement to honor the Bally's contracts.

3 business days had passed and I still had not received a call back from him so I called the club again and spoke with another club manager, a lady this time and she informed me that it was her first time ever hearing about the matter. She apologized but did not take down any of my information or offer to investigate the matter further.

It really surprises me that basic safety precautions were not met. How can I, as a paying member, feel comfortable knowing that staff members are giving out personal information to stranger, basically? My ex is not listed on my membership information anywhere. I am not married and I know he was not asked for identification because he had been using his twin brother's cell phone number to attend because his membership has been revoked and he does not have ID because of a legal matter. The staff member had no way of knowing if he was stalking me or what his intentions are towards me so why would the staff member give out any information about me in the first place?

Because I have not had any contact with him since then and nothing has happened to me yet, I don't even know if I should have called the police or not. It really irritates me that I pay to go to any LA Fitness in Florida and the one that is closest to me currently I can't use because I am fearful that he will show up there, since he is very familiar with the location. So I have to go clear across town just to work out and to do so cost me extra in gas and toll fees. How is this fair? If only the staff member just would have said sorry sir I am not able to give out any member information.

It seems that LA Fitness is not honoring their contractual obligations, as explained by Bally. I have written a comment on Facebook to join a class action suit, as many of other clients have. It seems LA Fitness is looking for loopholes, to invalidate existing memberships from Bally members. I hope that the class action suit goes through, and L A Fitness has to accept all Bally members.

I have a complaint about a Jason that works at the Duncanville La fitness. On Saturday night, 1-8-12, I got out of the hot tub at 7:50 p.m. I forgot that the club closes at 8:00 p.m. but I hurried up and went to get dressed. Jason stood at the exit of the women's door at 8:02 and yelled closed! I said to him please give me 5 more minutes to finish getting dressed. 3 minutes later, he yelled again closed! I barely could finish dressing. He waited for me at the women's exit then fussed at me! He said, "We close at 8:00 p.m." He walked me out of the club still fussing at me. I said, "Jason, I am sorry. I tried to hurry and dress." Still he was fussing at me. I do not like this kind of treatment. I am going to write the BBB about this.

I just got off the phone with LA Fitness and I want to scream. I am a former Bally's member and have been since 2007. I checked my account last month (December) and noticed I was being charged more money now than when I was with Bally's. I called the LA Fitness local customer service number, the LA Fitness corporate member services number and the Bally's reimbursement department number and no one can explain why I am being charged more.

Aside from being thoroughly annoyed about the incorrect payment, the customer service representative was the rudest person I have ever spoken to over the phone. He did not want to give me his name initially but I informed him that I needed to know to whom I was speaking. Then when I told him that I would like to speak to his supervisor he initially refused to give me his name or contact information. Eventually, he told me his supervisor's name (Todd), but he was most likely lying. I am about to send an email and letter to their corporate office because the treatment I received was deplorable. I don't know if I have basis but I would join a CAS against LA Fitness.

It was mid December when I found out LA Fitness was taking over Bally Total fitness I had heard they closed other locations, but I was okay with that, because I was left with the distinct impression that the current location would still be in operation, because when I was asked to sign to get my new LA Fitness card, then today, when I went in to workout, I was told the location will be closing, which would be okay, if not for the fact that the nearest LA Fitness location was at least 5 miles away. In a nutshell, my issue is LA Fitness failed to disclose contract details and changes (my initial contract was for a single location) in the said contract, before getting signature, and their intent to close a location.

I now have to go through the mess of trying to cancel my membership, and monitoring my accounts, ensuring they do not continue to withdraw monthly dues, so to not mess with my credit now. They should have informed me ahead of time that they were going to close the location, before I signed up.

I, like many others, have a Bally's lifetime membership that originated in NY, but now I live in LA. LA Fitness is refusing to honor my membership here at all of the Bally's clubs they acquired. I cannot work out at the any of the former Bally's gyms in LA and have a useless lifetime membership even though I was told by Bally's that I would be able to use the clubs.

My iPhone4s, credit card and cash were stolen from the locker room yesterday. When I was reporting it to the management, there were at least 2 other members in line to report the same thing. All of us have similar stories. Our lock was not cut open or anything but somehow in a span of about an hour, the thief or thieves were able to open our lock, go through our bags and stole the items. What was infuriating was that the management was so nonchalant about the theft. All they ask for was our name and membership number and then they gave us a customer service number to call.

They do not even want to take down the item that was stolen. I have to tell them to write everything down. I also ask if they are going to report this to the police and they said that they will report it to their head office or something. The sad part is this happened to me 3 months ago last October. I'm sure this is a recurring event yet they did nothing improve member security. I filed the police report myself.

When I first signed up for a year's membership here, I was told that I would be charged $400.00 for a full year, and that by paying this year in full, I would have the benefit of renewing my membership month to month for $20.00 each month thereafter, forever or until I cancelled (that was on 1/18/11). Okay, so now my year's over, I've been getting calls on my cell phone everyday for the past week from 2-3 different sales representatives, telling me that my gym membership would cost only $155.94 to renew for a full year, if I renew it by my expiration date, which is coming up on the 18th. Today (1/7/12) I decided to drop by and ask what my options were. Jessica, a sales rep pulls my account up and asks me, " well, before you renew your account, what about your other family members, Robert ** and Anthony **?" My response was, "who?" So

Then we figure out that there are 2 complete strangers added to my account as family members, who have absolute access to all my personal information, not to mention they're added as family. They're from San Pedro which is over 100 miles away, and apparently, they were added by the general manager, according to the employee! Are you freaking kidding me?! Okay, so then I asked her to print out the information for me, and she said she can't and that she would get into trouble. This is fraud and violation of privacy of personal information! Then she goes on to tell me that it doesn't affect me, and that it's okay for them to be on my account. That the GM probably just gave them a discount, by adding them to my account without my knowledge or my permission.

She goes on to tell me that there is no such thing as me renewing my account for $155.94. That I would have to pay a full $400 again, including initiation fees, and all that. Whoever left me messages was lying. She then persuades me by saying that I really have no option, but that she can give me a deal by waving a $25 initiation fee and have me pay $30.00 month to month, and that it's a great deal. I gave her my debit card and she makes me sign the debit transaction, without realizing that she didn't even give me my contract to read yet! I signed to authorize a payment, but not a contract. She gives me the contract after 15 minutes, and that was the end of it.

She tells me not to give her name, if I decide to report the whole family add on thing, because she'll get in trouble. Well now I'm home and I'm logged into my online account at LA Fitness and it specifically says on my billing information, that I can renew for $155.94! She lied to me! I am totally going to blow this up and tell everyone. It is not right! There are so many things wrong with everything they're doing!

My name is Maria **. My membership # is **. I belong to LA Fitness on Don Mills Rd. Toronto, Canada. I have a great deal of confusion as to why they keep having such a hard time with the pool heater in our club. This is a new facility. I use the aquafit program constantly because of knee problems. I understand that under the health and safety act, that the pool temperature should be at least 82 degrees. Why does a new facility have such trouble maintaining this temperature? This is not the first time that this has happened. I feel that if it was any other equipment in the gym, it would be serviced right away. Awaiting your reply.

My sister has been a member of Bally Total Fitness for years and years. LA Fitness took over effective on 12/01/11 (with NO prior notice whatsoever) and now we've been told that LA Fitness is not honoring her contract because her originating club is in Denver, CO. My sister bought the membership as a transfer from a friend, and she's never even set foot at the Denver location. Her home club is in Morton Grove, IL. I have been inquiring on this situation and was told that LA Fitness was honoring these contracts up until 12/20/11, but they have stopped doing so.

If we had been informed of this, we would have contacted them prior to 12/20, but there was no communication whatsoever, so how were we supposed to know about it? At any rate, we have been told that the only way to stay with LA Fitness is to purchase a brand new membership. Is this right? If anyone has more info about this takeover, please advise. Hopefully we can all get together with a class action suit.

I have been a lifetime Bally member, and I am now caught up in the merger scheme! I renewed my membership for two years on December 1, which is the same day the merger took place, but of course, I had no knowledge of it, until I received an email later that same day from Bally. The money cleared my bank account on 12/2, but LA fitness is saying they never got the money, so I need to call Bally. I called Bally, and they will not talk to me because they are saying they no longer own my membership, so LA fitness must handle it. I have been in this vicious circle with no assistance since 12/2, and also my $500, and I don't have a current membership, so I can not work out!

LA fitness has the worst customer service I have ever seen, and I am not surprised that so many people are submitting complaints against them. I can not get my money back from my bank, because the funds were transferred electronically. I'm furious because I worked hard for my money. I'm going to file a lawsuit against them, if I have to go another week without getting this issue resolved, especially since I have proved to LA fitness that the payment was made by providing them with a copy of my bank statement.

Before the merger, Bally's Total Fitness pushed very hard for me to re-up my National Membership. They were so desperate to get my money and commitment they knocked off $50 from what I paid last year. I agreed to extend my "National" membership since I often travel. I then get the news that LA Fitness has bought Bally's assets, and that I am now limited to only using standard LA Fitness Clubs in MD and that I would have to pay much more if I wanted a national access membership, and much more if I wanted access to their ultra-exclusive "signature" clubs. This is clearly a contractual violation. I would be up for participating in any C.A.S. if or when one is put together.

Recently I visited a Bally Total Fitness center in located on LaVista Road in Tucker, GA only to be informed that there was a buyout and closing of the club. I was directed to the LA Fitness Club in the area as directed by the front desk personal at Bally (Tucker, GA). After arriving there, I was told that LA Fitness didn't agree to honor the Platinum Lifetime national plan members. I have been living primarily in the Atlanta, GA area and have been using the clubs here with no problem until now.

After calling and speaking to the customer service supervisor at the call center that wasn't able to do anything for me, I asked for a refund of the lifetime fee since there aren't any Bally clubs in my area in fact there are no clubs remaining in the state of GA. He told me he could transfer my membership information to LA Fitness, however I was told by Aylin ** that they aren't accepting any transfer members at this time.

I have been a dedicated member of Bally for many years, paid for a lifetime membership to be used nationwide. I have never missed a monthly payment, and now can't use the clubs in my the State that I reside because of a deal that was fostered without taking in consideration of lifetime members like me. What I would accept and think is reasonable is the transfer of my membership with all of the benefits to the LA Fitness Clubs.

I find this crazy that former Bally's members are complaining about having to possibly upgrade their yearly fee of 25 dollars to use an LA Fitness. It's great that you put 2000 dollars down 30 years ago and have a renewal fee of only 25 dollars. Think about it, you have barely paid anything throughout the years. it evens out. La Fitness is obviously a nicer, cleaner, more elite club. That is why their members pay more. You get what you pay for. Ever since LA bought Bally's out, the gym does seem to not look as nice, due to the fellow new Bally's members. They kept their gyms looking nasty and now they are ruining LA. Quit complaining, and go somewhere else.

All my family have been Bally Fitness members for years. Recently, we went to cancel our membership. We've been told that we need to send in cancellation form to one of the LA Fitness head office. We did so. It's been 2 months for this action. I am still being charged for my membership. They keep saying they have not got it yet. If you join LA Fitness, just remember that there is no live help for your cancellation need. You need to struggle hard to cancel it. I am still struggling to cancel it.

I've had a Bally Total Fitness Premier Plus membership (lifetime and national ) since 1988. I initially purchased it in N.Y, where I resided for about 6 months. I then moved to MD where I have been using their Rockville Club for over 20 years. Bally has my billing address as listed in MD, and I swipe in each time I use that club.

Now, LA Fitness has purchased all the Bally Clubs in MD and they tell me that they can't transfer my membership to LA Fitness because Bally still had my "home gym" listed in NY, and not in MD, where I have been going for over 20 years! I pointed out that they have my billing address in MD and that they can check their systems to see that I have not been to NY gym since 1988.

Bally said it is LA Fitness fault for not accepting transfers anymore and LA Fitness says it's Bally's fault for having me listed in the wrong club. Did I mention I have a Lifetime and National Membership?!

I will not be able to continue going to the Bally gym that was bought by LA Fitness unless I resign a much more expensive contract with LA Fitness, even though I still have my membership with Bally! I feel as if I'm in a Kafka novel. Help!

I just want to share our recent experience with LA Fitness. We are senior citizens, Bally's members for many years and we paid our dues annually. I only attend one yoga class twice a month and my husband attends yoga and Pilates classes once each week. We do not use any other facilities of the club and our membership at Bally's was for a senior membership with maximum use of two days a week. On December 12, 2011, I went to Wilsonville Bally's and when I handed my membership card to the person at the front desk, I was informed my card had to be exchanged for a LA Fitness card. Then I was told to sign the electronic signature pad but to just ignore the scrambled data on the screen as it is just data regarding LA Fitness liability release which I had to sign before I can attend my yoga class.

I was told I would then get a copy of what I signed and my new membership card. I collected the new membership card and was handed multiple pages which showed my signature above the line for members buyers signature. I read this contract before my yoga class and I realized I had been tricked into signing a new contract. I went back to the front desk and objected to this deception and was told LA fitness does not have contracts and the papers mean nothing. I pointed out that we had senior memberships with Bally's that allowed us to use the club only two times a week for $90 each paid annually in February for total of $180 and this new contract said we were paid until February 2012 and the rate for 2012 was now $150 each for a renewal of $300 a year.

I talked to the manager who said she would check with her manager and get back to me. When she called back, she said they could do nothing at this level and I had to call LA Fitness corporate office to get a senior rate. I called them and they said I had to get Bally's to send the correct amount we paid each year to Bally's and have them send it to LA Fitness before they could honor our current rate. I called Bally's corporate and they said they sold the club and all membership information was transferred to LA Fitness and they now had no records of our accounts. I called back to my Wilsonville club and told them what transpired and they gave me another phone number to call at the LA Fitness supervisor level.

That call had me talking to a woman who said La Fitness does not have senior rates and the rate that were transferred from Bally's when they bought our membership were $150 each per year. I said I had receipts showing that we paid only $90 each per year for the last three years but she did not care what I had. She also said how could they know how many times we attended because they do not keep those records. I have since noticed that the contract I was tricked into signing has a Limited Club Access membership type with restricted dates and times. If that is available, they must have a way of knowing when you are there for the restricted times.

I think LA Fitness is just playing hard ball with Bally's members and trying to trick us into paying higher fees. I think seniors and consumers should be made aware of this deception. I do not plan on renewing our memberships when they expire because I do not trust a company that lies to its customers. Since I only go to one yoga class with two different instructors who teach every other Wednesday, I have no way of knowing if they will even keep the instructor I like and I would be paying $150 for the next year membership for nothing.

I am reporting this to the District Attorneys office since the signing of a contract without being given a copy first is against the law. If you have the same problems, report it to your Better Business Bureau or your District Attorney's office. If enough of us complain, they will make them comply or fine them for their fraudulent actions.

I once was a lifetime member of Bally's, until I found out that the company changed over to LA Fitness. I cancelled my membership because of the rude service I received with the operational manager, Rachel ** at the St. Clair Shores location in Michigan. She was rude, and did not want to supply me with the information I asked for, such as her last name. I find this tactic of sales to be inappropriate, because they have your entire name, plus information to your bank account. Not only do they have your information, when asked for a corporate number to speak to someone about an issue, they send you to another facility in another state. The reason for the call was to find out why my account was charged a large amount of money.

I came to find out that the company charged me funds for people who I referred, that may want to consider services with Bally, to be told later that I could not be refunded my money, because it was pending, but the money was taken out of my account. I find pending hard to believe. Is LA Fitness trying to find a way to make money, by treating Bally's customers this way. If this is not resolved in a reasonable time, I will contact my attorney, because I still have my existing contract with Bally, which was a lifetime membership. Not only do I feel the need to be refunded, I feel like the company owes me a refund on my lifetime membership.

Minorities - beware! Less than 1 star needed. I just joined LA fitness and transferred to Hamburg Turnpike, Wayne, NJ LA fitness Gym. My guest member & I today signed in, was allowed into gym and 5 or 10 minutes later I approached desk clerk asking for a basketball (he said he was Operations Manager - his attitude sucked & obvious has no management training whatsoever). I was told to get promissory note signed that I would not steal the basketball, no forms could be found so 5 minutes later he approached me to rescind my membership telling me I was not getting a ball & then had the Wayne police come into the gym to escort me from the premises. Really? Was this because I'm an African American male?

Luckily, friends present witnessed everything. I had no altercations, no comments, nothing to say to this "egotistical clerk" that would cause him to rescind membership & the nerve to have me escorted by Police from the premises. The GM on site also had a rude, obnoxious attitude when I asked for their names. 3 times he refused to provide their names. After I contacted the CEO & Regional VP offices, the GM in Wayne, NJ called to advise my membership money would be reimbursed in full (I await this refund). Only this time his tone of voice & high pedestal was lost (after he alleged spoke to the Regional VP), yet the pompous attitude was present while I was on the premises. Was I escorted off the premises because I was an African American male or was the bug up the clerk's ** too big to fit?

I recently paid for another year of a Bally membership of which I am/was a Premier member of. I paid for this late November only to find out that Bally was sold out to LA Fitness on 12/1/11. I was told my old membership would be honored along with the Kids Club use, which I need to work out as I have 2 young children and was the only reason I was continuing to be a member of Bally.

Today, I am told that my membership would be honored but unless I could find my original contract stating that Kids Club was part of my membership. I now have to pay 10 dollars a month per child in order to have use of the Kids Club in addition to my yearly dues. I am dismayed and irritated by this. I paid this membership in full with the agreement that I would have the babysitting privies, and now I do not without paying extra. This does not seem right. I sure hope a class action lawsuit is filed in this monopoly of a company. I may take my business elsewhere.

Wife and I discussed her receiving personal training, so I called the Westfield club and spoke with Joseph about options and cost. A cost sheet my wife provided me had $320 written next to a circled 8 (sessions) in a 12-month section which led me to believe the cost was $320 for year of 2 lessons per week. I was emphatic with Joseph on validating the total cost of $370 ($320 + $50 signup) for the year of lessons. At that time, I was not told that a contract was to be signed. At her 1st lesson, she was presented a checklist and contract. She allowed herself to be hurried through the signing process without understanding that the total cost was an initial fee of $370 and an additional $320/month for 11 months (total cost of $3,890) and to cancel required 50% payment of outstanding balance.

On Dec 16, I was surprised to see a $320 LA Fitness charge. I went into the club and spoke with Joseph who was sorry we didn't understand, but he had a signed contract and I would have to take it up with corporate. I called corporate customer service who was not involved in any prior conversation and was unwilling to cancel contract without the 50% early termination fee paid. Corporate offered to reduce term to 6 months (maintain 50% contract cost), which shows they can make changes, but not to reduce my minimum obligation.

To minimize my cost exposure, my only recourse was to pay the 50% fee ($1,600) and terminate all my fitness memberships (approximately $100/month). I believe I have been unfairly charged $1,920.

While I understand that there is going to be differences between LA Fitness's practices and Bally's, your new staff members should know the name Bally's is still present above the gym and members such as myself are not yet comfortable or even aware of some of the new "requirements".

I forgot my key card today. The associate at the front desk looked up my membership on his computer and acknowledged I was who I said I was. But because I did not have my key card, he explained there was a $5 charge for "lost cards". I explained that I simply forgot the card at home and would remember it next time. He said his hands were tied and he could not let me in today. I have been going to Bally's for well over a year at this same location and have never run into a situation like this. Bally's employees have always treated myself and workout partners with courtesy. What a shame they are undergoing financial hardships.

I use to love the LA Fitness in Troy, MI until it took over Bally. The gym is now way too crowded and they do not have the staff to keep it clean. The gym does not have enough equipment now that they closed Bally and brought in all the Bally members. I wish the Bally members would stop whining. They are paying way less than the old LA Fitness members and have a nicer gym with newer equipment to workout at with at a bargain basement price. I hope they all quit and find a $9.00 a month gym they can be happy with so all us paying $29.99 a month to LA Fitness can enjoy the gym.

I never knew this was happening until I walked in to workout, no letter but an announcement. I was told after LA Fitness took over and that my premier plus contract would not be honored. I was told to leave because they won't honor it. This sounds illegal.

I would rather have given zero stars! I have been a member of Bally's for about 20 years. I signed a contract for personal training on 10/19/2011. I made a down payment of $499 and a second payment of $557.66 on 11/21/2011 as the contract called for. The contract then called for 2 more monthly payments of $557.66. About a week after making the second payment, I found out that LA Fitness had bought Bally's and were the new owners of my contract. That would have been fine with me, except that a few days later, I was informed that my account was past due. They had no record of the first 2 payments. They also stated they were not going to honor the installment payment method.

In order to train with my personal trainer, I would have to pay the entire amount of $2,171.98 (portion of which I have already paid and have receipts for). This is so unacceptable! They are arbitrarily changing the terms of a legal contract! All I want now is to receive my prorated refund for the sessions I paid for but did not receive. I was told by LA Fitness to contact Bally's because the money was paid to them. When I contacted Bally's, they told me to call LA Fitness because they no longer have any of my account information and that LA Fitness had assumed my contract. What a runaround. I will be contacting my attorney.

I was a member 4 years ago and not anymore. But this month I don't know why your company put my money out from my account ** **: It is a written number in my account. Please check this situation and give me my money back ($19.00 and $9.00 on 12/09/2011).

La Fitness bought out Bally Fitness in my area (GA). My family membership was moved over but my wife's name was not included. We had a family membership at Bally's which I've been paying $16.48 every month since 1993. Now LA Fitness wants to make me pay double to include my wife. LA Fitness is wrong and there's nothing I can do about it.

As an ex-client of LA Fitness (will never return), I went to Bally Total Fitness in Federal Way. I paid close to $600 to have a lifetime monthly membership of $9 only to lose that when they locked their doors earlier this month. A class action law suit against Bally needs to be started for all of us who lost money paying for a service that Bally has failed to provide.

Bally breached our contracts by shutting their doors and refusing to accept our phone calls. If there is an attorney out there willing to take on Bally, I'm sure there are lots of Bally clients waiting to sue. Please contact me at ** if you are an attorney.

LA Fitness of course bought Bally's Levittown, New York. They opened a brand new one. 1 mile from Ballys. Now we have 2, they did not keep instructors at the original Ballys. The Ballys in Levittown has no Zumba. They had the best Zumba instructor in the Tri State Area and they did not hire him. When you call, you get all different answers depending who answers the phone. It was a very shady deal. I don't even know who to ask for my money back.

I had a contract with Bally's dated back in 1998, and I'm one of the first members after Bally's acquired Golds Gym in Wilsonville, Oregon. Now that these ** (LA Fitness) has acquired Bally's they are telling me they don't have my contract and Bally's say's it is LA's responsibility. They are increasing my membership for the first time in 14 years because they say they can add 10 percent a year according to a former employee that doesn't even know about my contract. LA Fitness is becoming the typical thug-**-membership-fraud-liars and I am not standing for it. I am now speaking to my law firm about a class action and a demand audit of all their records! It is going to be a legal nightmare for Bally's with all their legal fee's just because they insist on increasing my membership by $8.00 and then they are saying they have the right to increase it 10 percent every year!

Please email me to join the class action fraud lawsuit against LA Fitness due to Wilsonville, Oregon's branch of appropriate management, blatant disregard and gross negligence to legal contracts. These ** are so negligent they even shredded my Bally's card by accident, so they say! Liars and frauds! Join me in this class action lawsuit!

I was a member of Bally Total Fitness. My gym, along with its contracts were bought by LA Fitness. Although they are supposed to honor the Bally contracts, the information they had about my contract was inaccurate. They claimed they could do nothing about it, even though I showed them a copy of the original Bally contract. They told me I should go to Bally to get it fixed. Bally refused to talk to me because "I am no longer a member of Bally. " I signed the new contract with LA Fitness without reading it carefully because they handed it to me at check in (the first I heard about the takeover), telling me that it was the same as the Bally Contract and that it was just to cover the liability for LA Fitness. It was only later that I read it more carefully.

What should have been an 18 month membership is now reduced to a 12 month membership, and they have an amount in the new contract, which is inaccurate, being $400 per year more than it should be.

I am an Olympic Gold/Premier Plus Lifetime Member. My contract, which LA Fitness inherited by Purchasing Bally's Fitness, is not being honored by the LA Fitness. LA Fitness must honor the contracts of the Bally's clubs it purchased as not to bring completed dishonor to the club and its founders. There are many thousands of members from Bally's which you are making very upset by LA Fitness not honoring the contracts. As a result, you would have created the demise of LA Fitness when its PR will go to shambles. And who knows how many individual and class action lawsuits the company will have to be liable for. It is my wish that LA Fitness do what is honorable for the Bally's members. And it is my wish that they continue its success and allow all of its Bally's members to continue with the complete fulfillment of their membership contracts, and allow all of us to merge as one club and continue our strive to succeed at our own personal fitness goals.

LA fitness acquisition of Bally- Unfair to current LA fitness members. I used to be a member at Bally for over 20 years. I changed over to LA fitness to have better equipment, better lockers, better programs, and better sanitary conditions (bath rooms). Bally try to get me to come back for $99/year and I rejected their offers 4 times. I pay more than double this a mount a year to LA fitness in addition to my $250 registration fees.

I am vert disappointed with the way LA fitness is handling the acquisition of Bally. Now, Bally members can join LA fitness at their low rates. Some even pay $36 or $48/Year life time membership. Also, all LA fitness club now have been invaded by Bally members at these low fees and there are no equipments to work out, bath rooms are over crowded and stink, and there are not even enough lockers. In some clubs, people have to wait to get on the treadmills. This is unacceptable. Good high paid LA original members will quit this club and LA fitness will be stuck with Bally low paid members. Let's see how they are going to handle that. I want my LA Fitness Club back.

While the gym facility is nice, and probably an upgrade from what Ballys had, LA Fitness has decided to modify the contract they purchased from Ballys. http://** has a lot of information regarding the issues. My main beef is I use to have a family membership, which they have now changed to single membership for my family fee. On top of that, they have modified. I lost my no dues increase, nationwide club usage, right to sell membership once. Secondly, LA Fitness had me sign a electronic signature pad to get a new key card, said it was primarily for liability purposes and then assigned it to a membership agreement without ever saying I was signing a membership agreement. They basically created a contract, got my signature and applied to the contract, all without me every seeing the contract.

I too have a Premier Plus Bally Membership paid through 2014. I received an email, stating that my Club had been acquired by LA Fitness, and the location would be closing. They then assigned a "home club" to a location that is 40 miles from my home. I called LA Fitness, fully expecting to have them change my home club to an LA Fitness 10 miles from my home. I was told they would not do anything like that, under any circumstances, and that they see I had only a single club membership at Bally (which was National).

They state that Bally was a poor corporate business, that failed to keep updated records. I asked the LA Fitness representative to verify my address, phone, and email with what he had on file. It was dead on. All completely up-to-date and accurate. I asked again to simply assign my home club based on my zip-code, but they gave me complete refusal.

The only option is that I pay $19.99/mo (+tax), payable at $39.98 (for first/last month dues), or else I must keep my club 40 miles away. On a plus note, he states I can use any Old Bally clubs that were acquired by LA Fitness (affirming my national membership), but alas those clubs were 35, and 50 miles away as well. I will not be allowed to attend any LA Fitness that was not a previous Bally, except the 1 LA Fitness preassigned "home club", conveniently located 40 miles away. LA Fitness does not want Bally's members, unless they pay the $19.99 per month fee. If you pay that, then you're fine. You will receive Statewide Access only. National Access is not an option, unless you buy an LA Fitness membership outright. This is a complete corporate scam! The CEO wants his multimillion dollar salary, and will not have you lowly Bally members (or employees) stand in his way!

Bally and LA Fitness made a buy-out agreement, where LA Fitness would absorb Bally Club membership's clientele. My wife would prefer not to be a member of LA Fitness. While LA Fitness will assist with cancelling her membership with them, they stated that she would have to obtain her yearly membership refund payment from Bally. Bally is in turn saying that, LA Fitness is now responsible. Neither company wants to be accountable for providing a refund, as each claims to not have access to the funds paid on 10/31/11.

I'm sure other individuals caught in the crossfire of this transition, have fallen victim to not being able to obtain refunds, as well as not having the terms of long standing membership agreements established with Bally, honored by LA Fitness. The two entities do not want to be accountable, for being fair with their consumers. I guess their hoping for folks to grow tired, and basically disappear, while they indulge in the profits yielded from genuine clients, who simply want to be treated justly.

Someone needs to be accountable. As reputable fitness/business establishments, please stand up! At this point, I have not received any sound recourse, in having my wife's payment refunded. Unfortunately, just getting the proverbial "runaround", like many others.

I trained for a year at a number of locations in the West Sub and got no results. All the trainers would just walk the trainees around the gym. They don't really work with the trainees and go from machine to machine and play on their cell phones at a number of locations. I would discuss with them what I want to work on; they really don't listen. I suggested an exercise that I really wanted to do and the trainer responded that he does his own thing and he's not the other trainer. I thought that was very rude. Overall, the trainers are friendly personal wise but not willing to or seem like they have the best interest for or with the people they are training. I did not lose weight!

I was going to the gym with my boyfriend and most clubs let me in because I was a girl. That's a good look for their club to have attractive women there. But this one salesman was at the door instead of a greeter; he wouldn't let me through at the Southwest location near Chicago. He claimed to be giving me a deal only paying first and last month payment totaling 50 bucks if I got my own membership and my membership would only be $24.99 a month. I learned that I was signed up for a kid's membership. He told me to come to this location for a while and not go back to where my boyfriend originally bought his membership because the other salesmen could complain that he "stole" his sale. I can only go to workout when my boyfriend goes. That is misleading and wrong.

Well, after reading the entries here and confirming with LA Fitness' corporate office that my $85 per year Bally membership would be honored, I went to my local LAF club in Norco, CA. The sales representative there assured me that his corporate office had "no idea what they were talking about" and advised that I would be upgraded to a $19.99 per month membership with the first and last month paid up front.

I asked him to check with his corporate office, but he refused, saying again that they were wrong. Frankly, this implicit notion that company policy should be dictated to corporate by the local club struck me as peculiar. However, I accepted the terms as my "only alternative" in order to share this contract with LAF's corporate office in Irvine this Monday. I guess we'll find out who runs this company when I pay them a visit at that time.

I signed up for a membership that was a monthly membership that was to be cancelled when wished. I cancelled the membership on November 7th, 2011. On December 8th, I was billed for another month of membership. I also enrolled in a personal training membership but I realized that my hip was still in too bad of shape to do the personal training. I tried to cancel but they wouldn't let me. They will be charging me hundreds of dollars per month for the next year for one training session. Highway robbery. I get it. It's a contract but to charge me nearly $2,000 for one 30 minute session should really be illegal. Never will work with LA fitness again. I will stick to Lifetime Fitness.

I read with great interest an article by Ricardo Lopez in today's Los Angeles Times regarding the acquisition by LA Fitness of Bally Total Fitness clubs.

Contrary to what LA Fitness has said, it does not honor all Bally memberships, including my premier membership. Earlier this fall, Bally had persuaded me to renew for three years one year ahead of the expiration date,15 December 2012, of my membership, so that I renewed until 2015. I was never told of a possible sale of my home club in Long Beach, CA. When Bally finally did notify me of the sale in an email on 30 November 2011, one day before the clubs changed hands, it assured me LA Fitness would assume my membership.

LA Fitness states in writing that Bally members "with an expiration date greater than 12/1/2014 were not acquired, so we don't accept them." I assumed the fault was Bally's, but according to the article in the Los Angeles Times, LA Fitness is at fault here. Indeed, both corporations are lying.

I've been a member at Bally's before they were Bally's. I originally bought a membership at US Swim and Fitness in Eagan, Minnesota, so long ago that I don't even remember the year. But I'd guess it was about 1982. When Bally's was recently purchased by LA Fitness, they essentially said that they would not honor the terms of the Bally's contract. My renewal rate was under $50.00 annually; my wife's, which I added later, was $193.00 annually. The original club where I enrolled in Eagan was demolished years ago. The Bally's I went to in Bloomington after the one in Eagan was razed, lost its contract, and closed about two years ago. The current club I go to in Richfield, MN is scheduled to be closed in March.

When I went to the LA Fitness in Edina, MN, they were very pleasant but would not give me a membership in their club without a new contract, despite the fact that I am in possession of an email issued by Bally's on November 30. It states that LA Fitness "will take over the clubs it is acquiring and assume your membership agreement effective December 1, 2011". I've talked to other Bally's members who have been "processed" in the same way. Currently, I am in the process of collecting all of my contracts and bills and filing a complaint with the Minnesota Attorney General's office. I'll update this site if I get any good news.

LA Fitness bought out Bally's, and they are not honoring the full contracts of the Bally's contract. They are basically picking and choosing what they wish to honor.

I am a lifetime member at Bally. I bought and paid for my membership in 1995. It is like a piece of property that I used to be able to buy and sell. I had a premier membership, where I could use any facility, with daycare included. I went to LA Fitness, and they were very uninformed. They had nothing to offer me but aggravation. Two people were "helping" me with no answers. They kept asking a manager, who was literally sitting directly behind me. He would not speak to me directly, only to the other workers. They kept misinforming me, until they spoke to him, and then said I could use their clubs for the rest of the month, but then I had to use my home club only if i wanted to retain my membership (Bally).

That club has been closed for years, so they want me to use another club that is over 35 miles from my house. They said I could use any former Bally club, however they are closing most of them, and taking the name off, and putting LA Fitness on? When I inquired as to how I was supposed discern one from the other, and the lady actually said "I don't know". Great! Thank you! I paid quite a bit of money for my lifetime membership, just to argue with her about whether or not I was a month to month. I mean hello, I pay dues monthly, yes, but I own my membership. The club I visited in an upscale suburb smelled, and was laid out badly. The pool was very small, and faced outside where everyone could watch you. That is very insensitive, and what a blow to people with lifetime memberships. If you want, you can convert to a month to month with LA? I said, "why would I want to take something I own, and blow it out of my hand like dust, for a month to month?" I also have a lifetime fitness membership, and wish that was all I had now besides a headache!

I was a personal trainer at an Illinois Bally Total Fitness, now LA Fitness. We received our share of member complaints, mainly dealing with the overall cleanliness of the club, but rarely, if ever, did we have complaints pertaining to outright fraud or deceit with respect to memberships or pt sales. Reading through this litany of complaints is alarming. We (former Bally employees) treated our customer/members with dignity and respect. I have seen the new LA Fitness crew come into our gym like a band of invading marauders and literally force our management team out. They (LA Fitness management) corralled us together one day before the change (11/30/11) and blatantly lied to us regarding our job security. I have seen LA Fitness sales personnel rudely force feed memberships and training packages to unsuspecting and trusting members.

To all prospective members: please demand and read all "contracts." They will tell you it isn't a "contract" but it is-- both personal training and membership contracts. Beware. Personal training contracts are renewable month to month, even beyond the original contract length so be aware! Make sure you get a copy of everything that allegedly has your signature on it. There have been allegations where members' signatures appear on documents that they had no idea they were signing. The only reason LA Fitness exists is to make money. They care very little about you or you fitness goals. To all former Bally members, you may have thought you had it bad before but you have no idea what you have in store!

After a most disappointing and frustrating experience with LA Fitness attendants to accept the Bally Lifetime contract, good news as of to date, the LA Fitness corporate has decisively weighed the advantages and disadvantages of the Bally Lifetime memberships and witnessed the acceptance of the Lifetime IAW your prior contract. Just insist on your LAF attendant to contact the corporate office despite their refusal to acknowledge the change.

LA Fitness bought out the Bally's where I have a paid membership through June 28, 2012. I was told that my Bally's membership (I had any club choices) would be honored at LA Fitness. Now I find out that they, LA Fitness, is limiting the clubs I can use to two different clubs. The first one doesn't have a pool and the other is over 20 miles from me. There is a club within a mile from my work, but that club is not available to me. If I pre-pay for an 18-month membership $500-plus, then I can use that club location or any other club location. They said that they would waive the initiation fee if I paid the 18 month fee by 12-31-11.

I also still had a personal training session at Bally's that is paid for, but no mention of how that would be handled. LA Fitness has a strange way on how to welcome new members. They have no corporate customer service info on their website, only local phone numbers for the local clubs. The only explanation that I received from the staff was that "they are only the messengers". I am very disappointed and disillusioned. I don't understand why LA Fitness can't let the Bally members finish their original contract with the same multi-club use and amenities.

I went in to sign up for 1 year membership with LA Fitness in Naples, FL during their open house. The sale guy rushed my tour along. He did not answer any of my questions and he took me in the locker-room area and. I was in there for 2 seconds and I quickly came out. He was gone. I only assumed he was in the men's restroom. I was waiting for 10 minutes with a very confused look on my face, because I did not know what to do next. Finally, I decided to go back to the front and there is when I saw my guy working with another customer. The sales guy finally saw me and ran over to me with no apologies. He rushed me over to his office to complete paperwork. Not to my surprise, he sat me down and wrote his name on all the paperwork, so he would get the credit. Then, he told another guy to finish with me.

I was upset, but I continued with the paperwork. The guy was unable to answer any of my questions because he told me he was only a trainer. I stayed and worked out. And throughout my time there, I observed how my sales guy interacted with his other customer. He got them on the machine he went through and explained the different equipments, so I ask myself why I didn't receive the same treatment. I watch him do this with several customers. I went to the front desk to cancel the same day, but they told me the manager was on break. I later called the manager and told him what happened. I told him I was canceling. I wrote a letter and I canceled. Now, they are saying I never canceled.

LA Fitness bought out Bally's in Minnesota. We were told that we would have until December 8th to work out at the existing facility but they kept closing this facility early and treated people very rudely.

Meanwhile, at the nearby LA Fitness facility, they said we could transfer to and they imposed a one week time limit to sign a new contract. If I didn't sign a contract then I could only work out at one of their facilities until my existing contract was over. I was paid through June of 2012 but I could work out at any one of five different clubs, and now I have to pay more money in order to continue having a membership.

This is very bad business practice and I know a lot of people in MN that are very upset about how this is being handled.

Bally's gave its loyal members a great example of corporate greed and LA Fitness is providing the shaft by ending and not honoring the Bally's Fitness lifetime members contract nor any other. I am in Miami, Florida (Attending Bally's at Southland Mall) and I was informed by the new LA Fitness staff that Bally's has sold all of its memberships with a final expiration date ending 2012 of a calendar year (Corporate Greed), in which time all will be subject to LA Fitness new monthly rates.

I have a national (premier) membership which is stated on my Bally card. But LA Fitness says the records they got from Bally showed I had a single club membership. They said they can't change it to national unless I can give them my original contract. My membership is over 20 years old and I do not have the original contract any longer.

I called Bally and they confirmed their records showed national access but they could not send me any confirmation. Since LA Fitness won't convert my membership to national without something more than my Bally card to prove it, I am stuck with one club access. Bally and LA Fitness just point the finger at each other and let the customer suffer because of their poor handling of the transaction.

After cancelling my membership, the gym continued to bill me for monthly dues. Charges were noticed after 4 months. I went to the gym, and was told they could only refund 2 months to my credit card. For the remaining refund, I was given the phone number for "the corporate office," 949-255-7200. The number they gave me is not for the corporate office, it is for a gym in California. After waiting on hold for approximately 30 minutes, a person at that number answered the phone, and told me this was the local gym in Irving, California, and that I need to go back to my local gym. I went back the next day, and spoke with Eric **. He was belligerent, and told me to leave his gym.

I am out two months worth of membership, which is $29.99 each, which they say they will not refund. At this time, they say they have credited my credit card back for two months, but I have not seen that show up.

On December 1 LA Fitness bought my 3-year Bally membership from Bally. The Bally IU has been going to is about 6 miles from my office and home. As of January 1, 2012 the only LA Fitness health club I can now go to is over 30 miles and nearly 60 minutes away. So essentially LA Fitness bought my membership but will not provide me with a club that I can reasonably attend. LA Fitness has basically taken over my "membership" but is refusing to provide any benefits. It is totally unreasonable to expect someone to drive for an hour just to reach a fitness club. My dues, in my mind, have been stolen by LA Fitness.

"We will be servicing all of the membership agreements that we acquired from Bally. If we close a facility, we will transfer those members agreements to a nearby facility, either an acquired Bally, or an LA Fitness". As of this date, LA Fitness has not complied IAW the completion of acquiring the assets from Bally Total Fitness Holding Corp. Chicago.

Go to this link and sign the petition **. Since those Washington Bally Fitness centers, that were supposedly bought outright location premises, equipment, property, utilities and legal obligations, why are lifetime members, a legal entity of those particular Federal Way Regional HQ, East Bellevue and Kent centers discriminated, and ineligible to transfer in the same equitable financial manner, as the former contracted or monthly payment Bally members?

I talked to some fellow B members, who were annual and monthly members. Witnessed, and told that they were advised and automatically eligible for LA Fitness LAF membership transfers under their current terms, and identical Bally contract terms, and by just showing their current Bally card i.e. varying from annual $100 monthly to no annual monthly $15 to $29.

Whereas, Bally Lifetime contract members were no longer considered, and ineligible to transfer to LAF membership. On December 4, 2011, I was advised by the LAF attendant that all Bally members were eligible to transfer to LAF under the same current conditions and fees, therefore I presumed that since I was a Lifetime member, that I would be eligible under the same terms. Upon this particular inquiry, she stated explicitly that Lifetime members were not eligible to transfer, and to be denied any LAF membership.

Can LA Fitness be legally obligated to honor current Bally Lifetime members and will WA AG investigate the supposedly fraudulent statement by LA Fitness principal Paul **, to service all Bally members, affected by their buy out of Bally? LA Fitness is honoring other prior Bally members IAW their current contract as of November 2011, but discriminately denying transferring their Bally Lifetime members IAW their contract.

On several occasions, I have come out of the men's showers to be confronted by a female clean-up person (in the men's locker room). The manager claims that a female clean-up person is permitted in the men's locker provided that she announces her presence and posts a sign. My response: "You've got to be getting me?" When did this type of behavior become acceptable practice in any club? The fact that they have a sign made up to post tells you it's an on-going practice (no sign was posted on either occasion). Come on LA Fitness, clean up your act! Schedule clean-up after hours like any other respectable business.

They bought all Arizona Bally gyms, as of December 1, 2011 and said they bought all Bally contracts. I went to LA Fitness December 2, 2011 and was told 'Bally told us your membership expired November 28, 2011', even though on October 28, 2011. I prepaid a year for Bally that would have expired October 298, 2012. They would not allow me to talk to the manager since 'I was not a member of LA Fitness'. I have filed complaints with 5 government agencies, as well as my credit card. Most of the old Bally members have no idea of the hassle and the fraud they are facing from LA Fitness buying out all of the Arizona Bally Total Fitness gyms, effective 12-1-2011.

Shame on LA Fitness Corporate for their lack of communication on this whole take-over of Bally's Total Fitness.

Employees were given no notice but let go on 12/1/11 with the option of re-applying at LA for openings if available. Employees not only lost their jobs, but their health insurance and friends as well. They were not even given the opportunity to say good bye to long time patrons or co-workers.

Members were given no notice of classes and childcare being cancelled and hours being changed. They were given 8 days notice of their clubs being closed and left to find new ones. They have no idea what will happen to their prepaid or monthly memberships or how to cancel.

In my opinion, LA have lost many potential clients because of they way they handled this deal when all it would have taken was a bit of communication and caring for many potential new clients. I think this shows just how much LA Fitness Corporate cares about their customers.

Horrible experience! With the extra cost you think you would be getting a classier place than the usual Bally's/Planet Fitness, but don't be fooled! They have unprofessional staff. I signed up with LA Fitness training manager (paid him cash because that is what he told me I could do) for a month of training. He gave me all the training info, book, paper work, etc. He explained it would come with a training program. He then quit after just four sessions. When I contacted the corporate office, Jeff ** basically told me that it's too bad and he is not responsible for what LA fitness employees do and I should have asked for a receipt. Worst customer service ever! Do not work out at this place. I lost $400.

I decided to look into joining LA Fitness. I signed in, received a guest pass and I was called for an appointment. I was scheduled to be given a tour and information. The tour was to be on Tuesday at 5:30. They even called to verify around 1 on that day. I got to the gym a few minutes before 5:30 and was told that the person I was to meet with was busy. I sat there for 20 minutes. Then, I went and asked again stating that I did make an appointment. I was informed that, "Well, she was with other people. You can have a seat." I waited for another 20 minutes and went back to the front desk. I was greeted with, "Oh, yeah. You are still waiting. She's probably still busy." I gave back the guest pass and walked out. It was rude and inconsiderate. I would never recommend this gym to anyone.

I attempted to have an ADA compliant chair lift installed at location. Speaking to the facility manager and district manager was unsuccessful and I was told they "would not comply with the ADA guidelines." A lawyer attempted to contact the corporate office and they ignored his letters as they had ignored my previous letters. It appears they don't care.

My son went into the military and I have been trying by mail, by phone, via email to cancel this account. It continues to be billed month after month. I don't know what to do.

I have been charged a year for not using LA Fitness. I mailed them a letter to cancel my membership in Dec 2010. They said they didn't receive it. If you want to cancel; 1. through certified mail and 2. call the to confirm after 3-4days through 612-392-0395. I sent them a certified mail, yet they didn't cancel until I called and started fighting with them. They promised to call me back that day. I asked if the call back will take a year to happen. Miguel said no.

I have waited 4 days, and received no call, so I called them again. They said they will refund only 2 months worth of payment, not a year, because they didn't receive my first letter. Also in 2010, I told an LA Fitness employee that i will no longer use the gym because I'm leaving the country for 6-12 months. He said no problem, just send letter, and go. Not true. I don't want to give any stars, but they do not let you post, so I had to rate them 1 star.

The staff just doesn't care. They frequently don't open on time. People stand outside like dummies for 15, 30, 45 minutes, wondering if someone's going to show. Ask to change the TV stations viewing, and you'd think that you need an aerospace engineering degree to do it--"Oh, gee, I can't".

Rather than replace the TVs with new flat screens, they get only 2 flat screen TVs that just run advertisements all day. Rather than replace the carpeted floor in the locker area with tile (like all the new LA Fitness facilities), which is causing the locker room to smell like, well, a locker room, they put down new carpet and a sign telling people to dry off in the shower so the carpet doesn't get wet. Half the locker doors are falling off. All the while, the front desk people just text all day long. They like to come off like an upscale, elite gym, but they don't run it that way.

I signed up a year ago for membership at their signature club. The promised benefits of membership at a "signature" location are: towel service, juice bar, premium amenities, including digital locks on the lockers, eliminating the need for padlocks.

The towel service has gone from bad to worse since I signed up. They must have recently laid-off the employees who launder, fold, and stack the towels, because now they have the receptionist doing it. This happens at most once a night and the fresh towels disappear as soon as they're laid out. As a result, there are very rarely towels available at all anymore.

The juice bar is not like it's free. In fact, it's quite expensive and it's not really a benefit of paying more for a signature membership.

The lockers, apparently, almost never charge the internal batteries in the locks so often, even though there are many empty lockers, they can' be locked. Break-ins are frequent. This week they've posted notices to members warning them that there have been a recent rash of break-ins and suggesting that we leave all valuables at home. Additionally, when someone forgets which locker was theirs, an employee comes in and opens all the lockers until the locker belonging to the forgetful member is located. They leave these lockers unlocked, with all the other members' belongings free for the taking. It's totally unacceptable.

I'll be putting my membership on hold for a couple of months while I try other nearby gyms and to send LA Fitness Ballard a message. Of course, I doubt anything at all will change; they obviously care more about their bottom line than providing any of the services they claim to provide.

Yes, it's been over a year since they said they were going to repair the basketball floor. There are small gaps in the court. It's also very dusty, in which you can see the build up. Numerous players have torn ACL injuries, and sprains, based on the condition of the court. They keep telling us they'll look into fixing it, yet they haven't nor do they provide an attendant in the gym.

At times, there maybe be 25 members waiting to play, and no staff, no incident/accident forms ever given to players or their staff to fill out. It is very unprofessionally run. The YMCA is better organized and maintained. Your male staff also refers to black members not by their names, instead it's "hey bro". Very unprofessional. Have the floor repaired, otherwise, more people will get hurt.

L A Fitness is settling two of five class action lawsuits pending against it. This does not include all of the smaller lawsuits in local courts. Most recent settlements include Williams v. LA Fitness and Mau v. LA Fitness. You must be part of the class against them to qualify. Any former employees may wish to consider a class action as well. This company will file for bankruptcy soon with all the lawsuits now. It is defrauding multiple people daily. It's disgusting when employees steal from their own members and staff. Managers steal commissions and break open lockers and steal belongings.

I was sold a membership that was to allow me and my two children to be members of LA Fitness as a family plan, only to find out that it is a membership for one with guest privileges for two. My teenage children need to go to the gym with their Mommy or they are not allowed in. Needless to say, they are not happy, and the membership was misrepresented. Corporate offices could only offer for an additional fee they could give them each there membership. When I tried to explain that I should not have to pay more for what I was told I already paid for they told me how many happy customers they had. Me being a misled customer was not their concern, nor was it a concern that a membership salesperson was misrepresenting LA Fitness and their memberships that they sold. Wish I knew what I could do next.

My teenage son, who had been a member of LA Fitness for almost two years before he joined the Marines, came home for a week of leave and they told him to buy the weekly membership.

So I'm sending in the cancellation form by mail but my son will still get charged for the additional time. They have a high-tech website and clearly their complicated cancellation policy is merely a way to prolong memberships needlessly.

I have cancelled my account at least 6 months ago and I am still continuously getting billed for me and my fianc. I have sent in at least 3 cancellation forms and I am so fed up with them taking money out of my bank account for payments that shouldn't be processed. On top of it, I cannot find an email to contact the corporate office or the billing department and I was refused to get that information. I don't think I would ever go back to LA Fitness.

Do I really have to give one star? I would prefer to give zero. I tried to cancel my daughter's week to week membership when she went to college over a month ago. They claim that they did not get the cancellation form and have continued to charge me. It is interesting that it is very easy to sign up on line, but you can't cancel that way. You have to go through a real tap dance, and there is no one you can talk to. If you try to talk to someone, you only get a low level greeter at one of their clubs. There's no way to talk to anyone with authority.

I moved and had to cancel my account which was not under contract. I joined on the $10- per-week deal, and as always with LA Fitness, you cannot simply cancel by phone or in person; you must mail in a request to cancel. I did this and was charged for one week when they cancelled my membership. And then I continue, to this very day, being billed, and you cannot speak to anyone about it. And they do not respond to emails.

The gym is good and equipment is excellent. But the cleanliness is poor. Since I joined the club, changing and shower areas have become a big concern. The smell, as soon as I walk in the change area, is a moldy, stinky smell. I have troubles with sinus infections and I do not need this. I also see mold in showers. When I come home, I spray my gym bag and other items with Lysol to remove the smell. This last time, the trash can was overflowing.

Today, I went to the Saugus, MA branch. 1.5 hrs later, my car got broke into. They stole a briefcase with checks, keys, important documents, etc. When I approached the front desk they told me the building has no video camera installed because they don't want to spend money. The police told me this happens a lot at this location. By the way this happened around 1:30pm.

I have been going to LA fitness for almost four years now. I go four days a week (work out then basketball for cardio). Recently, they have begun playing volleyball and shutting down basketball 3 days of the week. So now, I am forced to go without one of the main reasons I pay a membership to that gym. I spoke to someone about it and was told they weren't doing anything about it. And I should try going to another LA fitness down the road. This would turn my drive from 5 minutes to over 20.

If something doesn't give, either the price of my membership or the number of days volleyball is played, I will surely be canceling my membership. This along with the other 20 or so people who walked in to play last night and were turned away.

Ten days after I paid my initial payment to join which is one hundred a sixty dollars, I wanted to cancel. But the corporate office in CA would not allow me to cancel my membership, using the Florida 3-day rule of refund as their excuse to not refund my money. I thought that was very desperate on their part not to refund my money or even give me a partial refund. Wow! They suck!

I never used anything there, and I lost my money, all of my money!

I signed up for personal training. The first personal trainer left and I was reassigned to a new trainer named John, a former marine according to the general manager. I don't believe them. This place has had several managers in the past several months. The trainer acts ticked off every time I workout with him. Lately, I have noticed that he is more interested in the attractive, slim women. They discuss him in the locker room consensus that he's very creepy. He makes degrading remarks about the management staff and mocks the effort of his clients. I decided that I wasn't going to use him as a trainer any longer, so I started going to another location and found an excellent trainer --Tim is great! My advice is if your trainer is a jerk, search for another one. You will find someone better.

I usually go to LA Fitness Club, Bellevue in the evening so I could exercise and watch news on TV. There are 3 channels. Still, it is hard to get my wish as the management ignores my request, often saying they cannot as they do not have the keys or they are too busy, etc. If I persist with my request, I am told if I "obstruct" them from doing their job, they will call the police! I am sure Louis Welch will find this interesting as it impacts on their stocks sold on Wall Street. If one cannot watch Monday Night Football, NFL, College Football, or MLB or news at a physical fitness club, but instead gets forced to watch soap opera on TBS, Bravo etc., then why do they charge high-end fees. This evening I wanted update on Occupy Wall Street protests locally as seen on TV, but was denied. There were some 12 members present but none was watching what was on the TV- soap opera, movies, crime stories, etc.

Sauna in Arcadia Gym does not have proper heat temperature for two months. It's just warm. They said that they fixed the sauna machine but the temperature is still very low. It happened in 2010 and it took them for three or four months to fix it. Some people are dependent on it for medical reasons. We want them to fix it as soon as possible. We are not happy.

I have a card to gain entrance to health clubs. Lately they are all pointing laser scanner at people's faces/eyes. From what I read, this is not to be done. Are these laser scanners now safe or something? After I complained to manager, they began leaving it on the counter, facing everyone, so their eyes/faces are scanned, too. Bad behavior?

I don't know how many years (maybe 12) I've used the gym. For the last 4-5 months of not using the gym, I decided to cancel my membership with LA Fitness. I always heard bad feedback about the gym. And I question why people was so upset for the last year with the gym at London Wall. But now I can say I know why.

The manager, Mr. Gary, from London Wall LA Fitness (no surname as he deny to give it to me with an irreverent attitude and impolite manners) couldn't be more unhelpful and arrogant to deny any help in making the cancellation. This is very frustrating when you see everyday their sales people smiling to possible clients and selling how wonderful the facilities and team are. Be careful when you look for your way out. That includes several hours of waiting game over the phone, and a couple of emails and filling forms. Finally, when I felt that I'm getting there, and I would get my membership cancellation, someone from the head office would say very politely: "Sorry madam, but now you need to pay for an extra month cancellation fee." That's great!

I will never go back to LA fitness, even if it means my life. What I experienced today was pathetic! My brothers and friends invited me, my minister, and his son to play ball on a week free pass only to be discriminated and harassed by a rude sales associate. Little did he know that our church has been looking for a gym for our members to work out together and fellowship with others. LA fitness doesn't care about their customers whatsoever!

I, too, was conned into signing up for the Personal Training. I felt like they were pushing it on me, making it sound like something they were doing for me by offering a "free" session. Really, it was just to force me into signing up for something I couldn't even afford. The main trainer did my first free session and then afterwards, explained to me the different options of how to sign up for it. I felt duped into, I was basically shocked when anything about pricing came up. I thought, this was a free personal assessment? What it turned out to be was more like "Hi, we want to pretend to care about you then hit me with, how much can you spend? It's really important because without us, you can't reach your weight loss goals. Look around and see the people here who are overweight still, and it's because they aren't doing the personal training".

I reluctantly agreed to the personal training after he made me a "deal". I had my first session on a Friday at 5:00PM with the head trainer. I showed up 5 and ended up waiting an hour before he even got to me because he kept answering phone calls and other people's concerns. Finally at 6PM, he got to me. However, after we started walking towards the equipment. He told me to hold on again because he had to make another phone call. I proceeded to wait another half hour. Finally at 6:30PM, we began our session. During this session, we worked my legs. I then followed him to what I thought was the computer to schedule my next appointment and then he turned to me and said, "Oh... Uh we're done. Call to make your next appointment" without barely even making eye contact. After all that, I decided the personal training wasn't for me. I've been wanting to cancel it and was told I needed to do a buyout. Now after approximately 6 months of being a member, I'm relocating to another city that doesn't even have an LA Fitness and still was told I'd need to make a buyout.

I have recently moved and was looking for a gym in my neighborhood. I noticed that most of the gyms have the same machines and offer a lot of the same classes. So I was looking at trainers and prices. LA Fitness said I had 5 days to cancel for a full refund. I paid LA Fitness, but later, I found a cheaper gym so I asked LA Fitness for my refund. They went from $145.00 a month to $16.00 a month to make me stay. I asked why they didn't offer me that price in the beginning. They had no answers. I asked for my refund after an hour of trying to talk me out of it. I became insistent that they refund my money and I needed to go. This was on a Friday, they told me that the money would be back in my account on Monday. When the money was not in my account, I called the corporate office and they said refunds takes 10 days! I have a hard time believing it takes 10 day to process a refund.

My fiancee and I are expecting. My fiancee signed up for the personal training a while back, before we were expecting. Our ob/gyn advised against exercising and even was kind enough to write us a note for the purpose of canceling our contract with LA Fitness. LA Fitness continues to not only charge us for a service that we're not using, but continues to alter their story on the policy of cancellations. I feel that in all fairness, they should repay us back for the time of services unused, which at time of writing this is nearly 7 months. Although there is a contract in place, there is no clause that stipulates anything for pregnancy - and it's simply wrong to charge someone for a service they can't or haven't been using. I really hope a lawyer can help us and get our money back from a clearly greedy corporation who is supposed to be "improving one's health and well-being" (rolls eyes).

LA Fitness La Mirada, your manager on several occasions has been harassing me. Most managers get the manager to back away and change their minds. But your La Mirada Mexican male needs to be dealt with a bit harder. At this point, it's simple verbal assault. When being ignored for his offensive ways, he's still harassing me further. It's way too far for anyone to have gone as a foolish manger. Lately he's slowed down. And every time, he has been halted. But he must be dealt with by corporate. Since I am training for police officer and I am a corporate business owner, these types of matters usually will go to my lawyer group. So, write him up. Get him out of the La Mirada club. Fix your problem person.

I joined the club in November 2010. I took out a contract for a personal trainer at $40 per month. I paid $380 total and received only 4 training sessions. My partner paid the membership fees and moved to Mexico. So, I was no longer a member of the club. I asked to have the training fee removed, as I was unable to even use the club facilities. My credit card was again charged in September, so I am now disputing the fee through Visa.

I called the facility on August 12. I was told that someone would call me back within the hour. I received no call. I went into the club on August 30 and was told that someone would talk to me "in just a minute". I waited 30 minutes and nothing happened. I told them I could come in any time the next day to talk and left my phone number. Again, nothing happened. I wrote a detailed letter and hand delivered it to the club. Again, I got no response. I would never recommend anyone to give them a try.

My mother had a total knee replacement on April 18, 2011. Through a miscommunication, her membership was never frozen and she was consequently charged for each month following. I spoke with Dre in the Wayne location and he agreed to refund us from April, minus the freezing fee, as we provided a note from her surgeon. The main issue we are having is that my mother supposedly signed up for a 12-month personal training program as well. She has no recollection of signing this contract and when I asked Dre about it, I was told she did in fact sign a contract that, at this point, they have been unable to reproduce.

LA Fitness is refusing to refund her for the training sessions that she was physically unable to use during the time of her surgery and recovery. If we have a letter from her surgeon explicitly stating she cannot use the gym under any circumstances and that's viable to use to cancel her regular membership, why can't that letter be used to refund the training? She also has no copy of the said contract for herself. So even if those were the rules, how could we have known that?

Weights are never picked up and returned, so I have to go search for them all over the gym. I am a female and have run into several bullies in the gym. Guys that want to take the weights, bench, or equipment that you are using. I have actually been pushed off a bench and had a piece of equipment taken away from me. When complaining at the front desk, they told me they will talk to that guy - I don't know if they ever did. However, recently when this jerk tried to take a piece of equipment from me I said no but he still took it from me anyway. I managed to get it from him, but then he went to the front desk and threatened if I didn't apologize to him he was going to call the cops, and he did! I had 3 witnesses that saw how volatile this jerk was and the staff treated me like a criminal.

I called corporate and Rosemary at the front desk, and they basically told me that they told this jerk not to talk to me and they did not cancel his membership. I am tired of being bullied around by jerks in this gym so I cancelled my membership. I feel really uncomfortable working out in a gym where guys can attack you, and harass you at a moment's notice. I go to the gym to work out not to get harassed. Shame on the staff! I am an older woman in her 50s and to get harassed by these young guys is disgusting. You need to do something about it but you won't. Remember that angry guy that came back to the LA Fitness and shot and killed several women because he had issues with women? Well you have been warned about this gym also.

LA fitness is the worst gym I have ever dealt with. They are corrupt, unethical and hustlers with lies, just for you to buy a contract. Do not go to LA fitness! They promise you all these great amenities and great service, then treat you like another stepping stone. They have poor customer service and trainers.

I joined LA Fitness in January 2011. All I wanted was a gym membership but was convinced to get a personal trainer. Before I joined, I was told that I could cancel at anytime and I could do it online at anytime. But that was not the case. I had missed several personal training sessions due to medical reasons and was told by my doctor that I could no longer do the training. So, I advised my trainer and cancelled the membership online. However, they still continue to deduct $446.00 per month until I had to put a stop payment on my account. I feel like I was given the wrong information and I'm still paying the price. I feel like that is bad business.

I am upset that I have to give a score of 1/5 to describe my experience. They do not even deserve a one, I would put zero if possible! I had so many bad experiences there but continued to go because it was convenient and too expensive to join another gym. It was the absolute worst service I have ever received. They take your picture when you join, so when you sign in, they know it's you. I actually had someone at the front desk laugh in my face at my picture before I lost my weight. I had 2 personal trainers talk about me when I was right next to them, because they thought I couldn't hear them with my headphones in. The trainers are annoying and will interrupt your workout to convince you to sign up for a personal training. It is very harassing and that is just to name a few instances. I could go on.

My last straw was when I canceled my membership. The girl I spoke with said I was supposed to cancel within 10 days, but because I did mine in 7-8, it should still be okay and to come back and talk with a manager if they tried to charge me. They charged me for that last month for Sept.10th-Oct.10th when I moved out of state on September 18th and not near an LA Fitness, and where I can have an on-base gym membership for free. Not only did they charge me for a month's service that I cannot use, they already charged me for my last month at signing. So essentially, they are charging me twice for a service I cannot use!

Air conditioner in the spinning room has been broken since Saturday, Sept. 10. It is very dangerous to do spinning in a room without ventilation. I saw members running outside including myself. I thought I was going to pass out.

I went to LA Fitness to do cardio for 30 minutes and brought a friend with me because he had never been to one of these facilities and wanted to try it out. So when asked the gentlemen and the front desk if my friend can get a pass to try the gym out, he referred me to the sales representative. I never got a name from either of them. First off, I must have interrupted his workout because he walked up looking like I just raped his mother. With a disgusted look on his face, he walked up and didn't say a thing.

So I introduced myself, still did not get a response just a mean look. I explained to him about my friend and before I even finished talking, he interrupted me and said "$15 for him to pass today or you can add him on your account". With a stunned look on my face, I replied "well, why do you advertise that you can bring someone with you and give them a 5-day pass to try out the gym?". With the same disgusted look he replied, "We are different. We are new". I had to laugh. So for that I couldn't workout that day. I already have my girlfriend on my account so I'm not going to add another person. Just for that, I am going to cancel my membership which will cancel me and my girlfriend and just go to Planet Fitness where I would rather deal with attitudes for 75% less a month. Good luck.

They make canceling a membership so difficult, and now, they are hounding me via phone and mail for payment. I already canceled but they claim they have not received written notice. However, I mailed it and gave them a verbal cancellation.

It's easy to sign up for LA Fitness, but then if you want to cancel, not only can you not just call them up and cancel on the phone, but you have to go down there to pick up a form, then you have to mail the form to their corporate office yourself. Why can't they just cancel you on the computer? The reason is its part of a scam in making it hard for people to cancel to keep your money.

I closed my LA fitness account on July 2011. I went to the center and told them I want to close it. The girl that works at the front desk ask for my membership card and scan it to get my information. Then, she told me that even if I cancel it on that day my membership will still be open until August since it needs 30 days notice.

She didn't tell me that I need to send a letter to their cancellation department. So, when I see my bank statement this month September 2011, I realize that they still charge me for this month, but they didn't charge me for August. Well, since August is supposedly to be the last month of my membership and I already paid for it in the beginning when I sign the contract.

Then I made a call to the fitness center where I went to open and close my account. The front desk girl give the phone to one of her manager, I supposed.

Once the manager answered the phone, he just started to put the blame on me instead of thinking first why a customer doesn't know about it. He started telling me that their workers are well trained, so they will never made that mistake. So basically, it is my fault that is what he is trying to tell me.

He seems very annoyed and not interested to talk about the problem. He then told me that if I want some help, then I can come to the center and close my account. But I went there before and it cost 1 month of membership.

At the end of the conversation, the manager told me that he is tired of talking to me on the phone and talking about it. He advised that I come to the center and close my account there. I have to say that he sounded like he was angry at me. Well. I'm angry at the club too.

LA fitness is the worst club I have ever joined. Their customer service was way below from the worst of the worst. How could a manager of the club be saying that their workers is perfect when they are not. It seems like the manager doesn't want to lose from the customers. The manger has no patience at all.

If the manager himself is like that what about the workers? That is a big question mark to the work training.

When I signed up for a personal training, I specifically asked if I could cancel at anytime since I was unemployed at the time. I was told that I could. When I went to cancel today, I was told that I signed a contract committing me to 48 sessions at $35/session. I could put my account on hold for 6 months for the low price of $90 or I could pay for 24 sessions at $35 to buy out my contract. They kept referring back to the contract. When you ask a question and someone answers, don't trust them. Read the contract and make them wait while you read it before you sign anything. Better yet, don't use them for training at all.

I have been a member for many years and never bring guests, so two weeks ago, I brought my son and daughter to a yoga class. While they walked in, I waited at the front desk. There, Jonathan ** approached me and asked me to pay a fee for only one of my kids. I gave him $20.00 and he said he had no change. In the meantime, that girl, Krizia, was screaming at me to get the heck out of her gym because I was always complaining; yes, certainly complaining about the gym not having A/C for 10 days in a row and that I was so unhappy on and on. While I was being humiliated in front of members walking in, Jonathan asked me to pay him $30.00 with my check to his personal name, at that point in time, all I wanted to do was to move on and stop the parade they had going on me, so I wrote him the check! That was so wrong on my part.

Then, I spoke to the manager who assured me that the check had been destroyed; however, the routing number was used to withdraw $30.00 from my account! From talking to other members, it is the general idea that the people that work there, on the majority, have criminal records. It makes sense that only one crook will ask me to write him a check to his name while the other employee is screaming at me.

What a horrible experience, I am in my late forties and those two punks (made bosses) used the front desk to humiliate me in the worst way. After talking to the manager, Mike, he said that they would be internally dealt with. They are both working there, still waiting to see who they can intimidate into a scam! Too bad that a company that deals with customers is so poorly managed that this is allowed to happen and it is permitted to go on. By keeping the aforementioned individuals as staff, they fail to forget that we have choices in a competitive market and that their business is not recruiting but maintaining members as well. I relayed the whole incident to corporate offices and they did nothing about it!

LA Fitness is terrible and you should never join. Don't be swayed by its larger facilities.

I had left my iPod there and called the day afterwards to see if they had it, and they did, confirming everything down to the name that appeared when they turned it on. They said they would keep it in the safe such that no one would take it and I could come get it anytime.

When I went to get it a few days afterwards, they said I had to come between 9-5 (I go after work at around 7) because the person with the key always leaves by 6. I said I can't get off work early like that, and they said I could call to have the person with the key to take it out and have it out for me when i come later on.

When i tried to call the next time, the person who answered said that they weren't allowed to check for missing items and that I had to be in person for any checking to occur. She also said that nobody puts things in the safe other than money as that was the policy. Finally, she said he actually looked in the safe early that day for other reasons and didn't see anything in there. I told her what I was told before, and she said she'd talk to someone and call me back. She never did

On another occasion, a few days later, I talked to the GM, Ed, who said that the Operational Manager is the one who handles this and that person would get back to me. He never did. I called again and asked for the OM and was told that there was no OM, that they were trying to hire one, and that I could leave my name and number and someone would get back to me. They never did, and the person who would be supervising was currently at another gym, and I couldn't have her contact number.

I called Ed again, and was told he would call back in 10 minutes. He never did, so I called him again. I got him on the phone and then he told me to hold and promptly hung up. When I called back again, he picked up, but then he said he had to call me back because he was with another customers. He never called back. I called several times again, but I went to voice mail. Maybe they can track who is calling and is purposely avoiding me.

Overall, I called more than 8 times about this issue over the course of a month and tried to talk to someone in person 3-4 times. In essence, they lost my iPod, and there is no one who would actually talk to me to resolve the issue.

They have horrible service. I'm still trying to see if it can be resolved in any way but will definitely be cancelling my account once I get to the bottom of this.

I had a contract with the personal trainers there. I fell at work and went on workman's compensation. I informed them of my fall and they put my account on hold for 6 months. I was advised to stop working out with a personal trainer because I hurt my back. In the meantime, I was going through a divorce and was forced to resign due to certification issues at my job, and I filed Chapter 7 because I knew I would not be able to afford my bills any longer.

LA Fitness was notified by me in May and paper work went out to them, stating that they had until July 5th to dispute for that was the day of the hearing. No one showed. They took out the personal training fee from my account for July. I disputed it through my bank, and LA fitness claims that they did not receive paper work until the 13th of July, when I know they were notified by Federal Court well before July 5th. I spoke with the manager, a female, of the Tucker branch who refused to give me the number to the corporate offices so I could speak to someone, and she kept saying that she was authorized to take calls for corporate. She was very rude and nasty.

I just read all the reviews for LA FITNESS. I am glad I did. My daughter and I were about to joined them. Thank you to all who reported. I won't even consider going with a free pass.

LA Fitness is a scam! Not only are the employees more concerned about parading themselves around and looking at themselves in the mirror then attending to the customer, but they also hold you hostage when you try to leave their awful gym.

I have not attended the gym in over five months and am still being charged for a membership despite the ridiculous letter I sent that they require explaining your reasons for leaving, as if you needed any more. My advise is, do not join LA Fitness. You will regret it.

I recently had a surgery on my hands and obviously, I cannot workout with heavy weights while I recover. My doctor gave me a note in order that I may cancel my personal training contract with LA Fitness. My doctor stated I could not workout due to "prolonged recovery from surgeries". Matt, the manager, told me that the note wasn't sufficient because prolonged was not a definite date. It could mean many things. He stated that I would need another note that stated it would be a "minimum" of six months. I went back to my doctor and she gave me another note that stated I could not work out for a minimum of six months.

I turned to Matt and he assured me it would be taken care of. The following month, August, my bank statement showed the deducted money from my account. I called LA Fitness and Matt was not there. I called another day and spoke to the Personal Training manager and he said he didn't know what was going on and he would have to speak to Matt, and they would call me later on that day. I never received a phone call. I called again a few days later, finally I was able to speak to Matt. He stated that the corporate did not accept my note because it did not state it was permanent. I told him that I did everything he asked of me to cancel the membership and I needed to cancel my membership. He told me he would give the corporate a call and see what they said and he would return my call. Of course, that has not happened.

I had a single club member with a kid club for a $1/month. I wanted a multi-club membership to be able to go to all LA Fitness in the area but didn't want to lose my $1 kid club deal. One day, I called the club in Blaine and asked them if I could just go workout and check out just for a day. They said, oh sure come on and no problem we will get you in. When I went in, Brent (the manager there at that time) manipulated me, made me pay over $90 upfront and canceled my old membership even though I already paid for over a month ahead. He told me my monthly due for my membership as well as my $1 kids club deal stays the same and made me sign up for a new membership. So I paid over $90 upfront and lost $30 I already prepaid and signed up.

After I signed up for my multi-club deal, my kid's club deal was canceled along my old membership. Since I already prepaid for both a month and half ahead of time, I didn't find out it was canceled for a month. I called Brent many times, left him several messages and he never returned my calls. I had to go to the gym and speak to him. I saw him twice since then, both times I spoke with him he told me he was working on it. Since then, every time I call, they tell me I have to speak to him and he is the only one who can fix it. This was over a month ago. I left him over 20 messages and he never returned my calls. Finally, they told me he was transferred to the Oakdale location and I should call there and not the one in Blaine. I have tried to get a hold of him there multiple times. They asked for my name and they will come back to tell me he is busy and he will call me back. I have tried to get his manager's number or email and they wouldn't give it to me.

About a month ago, they did transfer me to a customer service and I was told they will either speak to him and call me back or they will let him call me back and he never did. I spoke with a manager in Brooklyn Park and he said I have to go back to Blaine and speak to the manager there. Today, I finally got a hold of the manager in Blaine. He acted like he was sad and was going to fix it. At the end, he said well, the $1 is gone and told me clearly Brent should have never promised that and nothing can be done about it. He transferred me to a customer service very much to just complain and move on. When I spoke with customer service, they won't give me his manager's information but they made it clear to me that I can't get that deal, he shouldn't be promised, it is still a good deal to pay $10/month for the day care.

I told him that this was not just about money and it is about principle. I used to pay over $50/month at Lifetime Fitness and I was fine with it. But I felt I was deceived and totally betrayed. They lied to me and made me cancel the membership I already prepaid for. They can't fix what their employee broke. They all pick up the phone and say they are managers until they find out you aren't buying a new membership. Once they do, they can't help you. It is extremely frustrating and they were all very unprofessional. I emailed the main email address over 2 weeks ago to either fix that or reimburse me all the extra money I paid to get myself into this mess and no response. I don't want them to do to anyone else what they did to me and I didn't want to move on without doing something about it.

For approximately six months (or since Pure Fitness was bought out by LA Fitness), the members have been sold a bill of goods. From promises that the air conditioning would be fixed to promises that the mildewed, smelly, worn carpet would be replaced and everything in between.

I had been paying for personal training sessions; however, each trainer, one by one, either quit or was fired, making it almost impossible to schedule an appointment with the same trainer more than twice in a row. When it was Pure Fitness, the trainers were plentiful, accommodating and helpful and we were promised LA Fitness would provide more of the same -- it most certainly did not.

If a trainer or time slot was unavailable, that was just too bad. I filed a complaint with the BBB, spoke to the corporate office and explained that I continued to pay for personal training but was not able to schedule personal training. After many calls to corporate in California explaining my plight and asking for a refund of my previously paid personal training sessions and a cancellation of my membership, I was advised by Danielle that, although she completely understood my frustration, it was not their policy to do either but she'd see what she could do.

After we went round and round, she finally moved a trainer from another facility to the Chandler facility where I had my membership. I was not offered anything else, no free training sessions, nothing. I began training with Ashley and, after a couple of training sessions, she was no longer available on my preferred days. As I was attempting to reschedule, I received a call from Ashley stating that the LA Fitness I belonged to was closing and that I'd have to attend the other Chandler LA Fitness (the one that is packed all the time, even before the other three Pure Fitnesses in the area closed and sent their members there); however, she was still not available during most times that were convenient for me.

I, again, called Danielle (and her manager, Shawnee **, who had previously advised me that if I ever needed anything further, I should contact her. I left four messages and never received a return phone call), again, explained my frustration and again asked that I please be refunded the $800 or so I had paid for training that I had been unable to use, and that I be released from my contract that was ending in two months. No dice. I explained that this was a very poor business practice and that although it kept money in the pockets of LA Fitness in order for them to stay afloat, it was creating a very bad name for them as I, and most certainly others, have and will continue to spread the word about their terrible customer service.

I finally got a letter from LA Fitness stating that I would not be receiving a refund or my payments, I would not be permitted to cancel my membership and that nothing further would be done to assist me.

Basically, I am a very active and sweet girl. I had joined the LA fitness with two of my friends since June 23. At the beginning, I really enjoyed working out there but I felt uncomfortable today when all of the employees mocked me.

Today, I went to LA fitness with two of my friends and they decided to freeze the account with paying $10 each month. I suggested them that they would rather to cancel it than freeze it. During my conversation with my friends, all sales representatives were laughing. I tried not to pay attention to what they said, but I knew that they laughed at us. Before I left LA fitness, I went to the restroom. When I came out from the restroom, I did not see my friends around. Then I went to ask the male sales (who was sitting in the first desk on the left side close to the swimming pool) "Where are they?". He answered me "I do not know". Then I walked in the entrance, he followed me at the back. I asked him again "are they inside or outside?". He started to say something that I did not understand and around the front desk, other three females and one male were laughing at me. I said, "I did not understand what you meant" but they did not explain it to me in a simple way. At that moment, I felt extremely ashamed and angry. I left LA fitness and tried to look for my friends but they were not in the parking. Then the male sales came out and said, "they are inside and hope you have a great day". Then he went out with another male sales.

I admit that my English is not good, but does that mean that the sales can laugh at me when I do not understand what they said? They did not show me the patience and friendly look when they talk with me. I am so dissatisfied with their attitude. I so regret that I joined the LA fitness. In the beginning, I told all of my friends that LA fitness is so prefect and there are many facilities. My friends would love to become members. However, I changed my mind now and I will not suggest my friends to go to LA fitness anymore. After I saw my friends, I got mad and explained what happened to them. I talked to them to cancel the membership right away because the staff laughed at me. I think that they did not deal with this situation with me very well. I do not feel happy with that.

The repair and maintenance and cleanliness are atrocious. Exposed rusty nails in the men's sauna, mildew and mold in whirlpool. Dust on intake and exhaust fans. Treadmills in need of repair, missing equipment. The facility is deplorable.

Here it is. Shame on LA Fitness.

I visited the club in Laguna Niguel while my wife was fatally ill one day to determine if I would consider joining. The salesman said he had to hold my credit card and license for liability purposes. After several strong-arm attempts to sell me a membership, I declined and chose to join 24 Hour Fitness.

I recently discovered that I had been charged $49.99 for the past 24 months and spoke to both corporate and the local facility. I went to that facility that one time in my life explaining I did not join nor ever visit their facility again. They offered to refund 12 of the 24 months they charged me, and I asked why not the entire amount ($1199.76). The local manager then told me that he was holding a membership agreement signed by me, which is why they would only refund 12 months and suggested I take that offer and go away.

I went to their office, only to find a membership agreement forged (and bear no resemblance to my signature) by their representative who no longer works there. After this discovery, I asked corporate one more time to re-consider a full refund for obvious reasons beyond doubt, or this would be escalated to maximum level of the law and made public by any means possible.

The Laguna Niguel sheriff reported the matter. The sheriff spoke to and visited their manager Byron in Laguna Niguel and suggested they refund my money as the police department will pursue this matter as a full crime investigation, including arresting the LA Fitness representative for forgery while addressing the theft and ongoing false charges with LA Fitness. Their decision after speaking with two supervisors was to stand firm and decline me a full refund.

Pretty amazing, wouldn't say? In closing, how do they stay in business, and why would they want me to tell hundreds to thousands of people about such a distasteful experience? Doesn't customer satisfaction matter to a company of this size? It does with Mercedes-Benz, my employer. We also strive to earn repeat and referral business. I can only suggest that everyone avoid this organization like the plague after my two days and six hours of time trying to resolve what should have been an open and closed case.

ON August , 2011 I was checking on my business account and noted that there was a withdrawal of $37.09 payable to LA Fitness- Irvine< California. I quickly contacted my bank and let them know that this transaction was unauthorized. Obviousally, someone at LA Fitness took this payment without verifying the identity of the individual that actually possesses the account, which is me. The thing is that the nearest LA Fitness to our residence is about 50 minutes north west of us. We use the gym that is located in our complex which is included in the rent.

I wanted to address an article written in our local paper, North County Times, Riverside, regarding a woman who complained that Fox News was not on the television, however, she complained so much that management finally put it on. I do not belong to your club, but this is outrageous. Why should everyone working out be subjected to Fox Noise?

Maybe you should turn them all off and let people bring their personal headphones. I am going to write the paper too.

Lynda **

La Fitness is a joke. People are there are very incompetent. They don't know what they are doing. For months I am trying to cancel my training with them and they give me the run around. They are taking money, which I do not have, out of my checking account and now every time I go look at my account, money is taken out.

I had canceled both my gym membership and training membership due to financial hardships and I was also informed by a friend that Planet Fitness is a quarter of the price. I sent in the cancellation for both the membership and training. I received emails stating both would be cancelled. However, I am still being billed for the training. They will not let me cancel it unless I pay them for the services that I had not received. The national manager was not willing to work with me at all, even after I explained that I had not used any services in July and August and that I have no intentions to use them ever again.

I feel that LA Fitness has horrible customer service. I work in a customer service industry and know that there is always something that you can do to help out a customer who is having a problem. I explained to the national manager that I am sure, as a multi-million dollar company, they have some type of customer courtesy button to fix customer's problems. All she kept saying is that there was a contract. I explained that due to financial hardships I am not able to continue my account with them. It was like that did not even matter. I also thought Bally's was worse than LA Fitness when it comes to customer service but even Bally's was willing to work with me a few years back.

I will never join LA Fitness again, and I will ensure that I inform anyone else I know who wants to join a gym to never join LA Fitness.

I go to LA Fitness in Clifton, NJ and it is disgusting! I go to the gym at 5:00AM and weights are everywhere. The bathrooms for both genders are gross. I don't understand why this huge gym isn't clean or in order. It's a total mess and when you try to cancel your membership due to unhealthy and unsanitary conditions, you are not allowed.

That gym needs to be closed down!

I wanted to cancel my training membership due to the women I wanted to train with could not work with me in the evening due to my work schedule changing as well as hers. So I went online to cancel my account and sent away the "cancellation form" and heard nothing from LA Fitness--no letter, call, or email.

I called a few weeks later just to inquire about the situation and they told me I can end my membership only at the end of my term, although this was not stated online before I filled out the information online and also did not on the cancellation. He said he understood and will call corporate. No one ever called back and when I called, they just kept giving me the runaround!

The manager told me he would call corporate quite a few times and told me he would call me back and never did. I called back and finally spoke to A***** in Hamden, CT. He said he was the manager and refused to give me the corporation's telephone number and told me he was the only manager I could speak to due to him having the highest position.

LA Fitness is a poor company with poor customer service skills. Management does nothing to solve the problems of their customers and I am sorry to have even started a membership with them.

Here is a story of LA Fitness:

I called the Alhambra Branch located at 412 East Main Street, Alhambra and spoke to a person named Tony. He offer me the membership at $799 for two years and then 99 for renew plan. I told him I will think about it. I called another branch in Pasadena at 201 S. Lake Avenue Pasadena, CA 91101 and the person who I contacted with was named Edward **. He gave me the same deal, except I only have to pay 600.

So naturally, I took my time off work, drive to Pasadena (traffic was hell; took me over an hour drive, then I have to pay for the street parking as well) and signed up with Edward. Later that day, Tony called me and found out that I signed up with another branch. He then proceed to sabotage my deal on purpose (which I didn't give him any permission to look into my membership plan). He called his superior and then later I got a phone call from some guy from the Alhambra branch telling me the deal I have was canceled. He told me the deal I got was illegal. I asked him how was that not legal? I called your gym's phone number, spoke to your employee, got the quote from him. I drove down there to sign up for membership. At what point the action I did was illegal? He didn't answer. Then I asked for his name and his employee number and told him how I can know if he's legal and what he told me was legal. He gave me his name as Edward with no last name and did not give me his employee number. He then hung up the phone while I was yet to finish talking with him. I called back on the number he used to call me. They said there was no one named Edward working there. He basically lied on face. I now hold in my hand a legit contract of my membership, which I obtained through the normal legal process while I took time off my work. With just one phone call from them few hours later, it is now a worthless piece of paper.

DO NOT DO BUSINESS WITH THIS GYM. They deliberately sabotage their own customers and fight among themselves. They do not keep their word and they are not honest to themselves. They are by far NOT honest to their own customers. What you are dealing with is the worst of the worst of corporate America. Avoid LA Fitness at all cost. Never join them if you can. And feel free to copy this message into other forums or message board if you want. My email is **. I can provide you with all evidence. If you need a copy of the contract or my phone record, just email me. I want to expose to the world the true nature of LA Fitness.

I purchased a 2 month trial period for my wifes 51 birthday( 1/4/2011) on March 30 2011. The charge was $204 for member dues and 1st and last month fees. My wife went on the 4 or 5th of April and LA's personnel sold her 8 session a month for 12 month personnal fitness contract for $4,000. I sent her back to tell people that she could not exercise that much due to her health problems. They of course told her she could quit at anytime which was a lie.

I went to talk to "Bill" and he said that she could delay or even I could use the "sessions" - I am 63 and waiting for knee surgery.

In May my wife had female problems and took a doctors letter to gym to cancel the memeberships however was told the Dr.'s letter was not enough evidence of her problem.

I have canceled LA Fitness ability to charge to my original credit card that has been billed over$$1500 since April.

On the personal fitness contract LA Fitness has stated that we must send in a letter from the Dr. to an address; LA Fitness PO Box 44170, Irving Cal 92619 to stop that contract.

I was fully undressed, putting on my swimsuit to swim in the pool and do my laps. A woman walks in with her older male children, aged 11-14, and sits them down to wait. I was unclothed and ran into the bathroom stall to put on my suit. I was extremely embarrassed and felt very violated. It is clearly posted as a woman's locker room but no one is enforcing it. I put on my suit and went to do my exercise in the pool. Kids were in the pool just playing; kids were in the jacuzzi. I felt like I was swimming in a community pool. Conversions were inappropriate (as teenagers are) and I could not even find an area to swim -- too crowded with underage kids. I mentioned it to the receptionist and she stated that she was aware of kids in the pool and the adult jacuzzi but was too busy to ask them to leave. She did not know what to say about the dressing room except she was sorry and too busy to do anything about it. If I wanted to be naked in front of everyone, I would undress in the lobby!

I purchased a personal trainer package for a year. Midyear, I lost my job and had financial hardships. I went into LA Fitness to see if I could get help with payments. I was told by an associate that I could downgrade to another package where I would pay less then what i was paying at the moment and it would be less expensive then paying the penalty fee. I agreed and everything seemed well for a couple of months. However after those months, my bill came out to a larger then life amount.

I went into LA Fitness to speak with the supervisor to inquire what had happened with my bill. she informed me that she did not understand what had occurred the first time I went in and that what she was reading in the computer was that not only did I have the package deal with the cheaper payment but now I was also paying the original package deal. after further inquiry, she stated that the original package deal was frozen which was why I did not have a bill for those months. Further she stated that the associate who did this no longer worked at LA Fitness and that there was nothing she could do. Now, I am stuck with a ridiculous bill that I cannot afford!! What can I do??? She is stating that it is in the computer system and she cannot do anything.

I thought i had a "freeze" on my membership and i seen my account was charged $150 three months later for the previous three months. from my understanding a freeze only cost $10 a month and was suppose to postpone my payments and my service was suspended form the gym for those months. i never signed a contract, they told mne it was like prepaid i only pay $40 for the months i use it and 10$ for the months i am on a freeze. so i wont have to cancel my membership. well i called and spoke with nancy the manager and she told meeven though its not a contract i still pay for he months and i asked her how is that wheni was paying 10$ for the freze she says whatever rep i spoke to didnt indicate i wanted the freeze and she didnt put notes inmy account. well i have my telephone bill showing we talked for 25 mins so, because the rep didnthave it in her notes then i am just screwed?

nancy the manager was very irate she must of had a bad day so finally i told her ill just have my lawyer look into this manner and either ill take it as a lost or they will have a lawsuite becauseif im paying to get my membership froze why do i still need to pay the bill and im not on a contract. well she got snally and said i was going to refund it but go get your lawyer and hung up. now this is themanager of la fitness in braodview a new location only been open less than 6 months. so i called back and amanda answed asked to speak to nancy againand she put me onlho ld hten hung up so i called againand amanda answed again i asked to speak to nancy and told her she just hung up on me she said i hung up because nancy left so i say you couldnt tell me before hanging up and she cut me off and said she is gone okay then she thought she hung up but i clearly heard her and nancy talking using the word nigger talking bout black people and complaints with their bills and basically disrespecting my race trying to call us broke niggers. i was so happy my old 78 year old grandmother was around to hear it and also my pastor

I started going to that gym with my friend that was there the day I paid to be in the gym. They explained everything to me about how the gym works. I asked them if I wanted to ever cancel with them for some reason and if I had to pay. They said no. So, I paid for a trainer. And I asked if I had to pay to cancel. Then, I wanted to cancel because it was too far to drive. It was like 2-hour drive so I found another closer gym to me. They now want $300 to cancel but then they won't let me. They lied to me about the whole program.

No gym in the world that I've been to have I ever had any problems with. All they care about is money and taking advantage of people's lives and money. They call me every day asking for money when I always paid them. And all I wanted to do was cancel and they won't let me because they just want to keep taking money. The gym I'm in now, I only pay $25 a month and have no problems at all. I'm tired of companies like them trying to make people poor and take their money.

I pre-paid a large package of personal training sessions. I was told that I had 3 days to cancel the contract. I went in on the 3rd day to cancel, which was also the day I had an appointment with the same man I worked with to set everything up to get started. I was told by the man at the front desk that "J** may not be coming back to this location". I asked why he didn't call me, to advise me of this. The answer was, "I don't know. I can't speak for him". I asked for someone else as I needed to cancel the contract and this was the last day to do so. I was told I had to speak with C** who was at meetings all day. I was asked for my contact info and was told that he would call me back to take care of it. I received no call back. Ever since then it has been a pure nightmare!

I have been bounced around so many times. Now since I am "outside the recession period", I can't get my money back. I have stopped by there 3 times and left numerous messages for various people. I even went to another location for help! Again, I "have to speak with ** and he/she is the only one who can handle this." When I was actually able to speak to "a manager", I was told to speak with the manager at the other gym. Surprisingly, he was not "available". The one woman I kept calling, T**, must have been answering the phones because when I identified myself, she asked if I could hold for "a minute". Then M** comes on the line telling me T** could not speak with me now!

I know this situation has been bounced around to all these people. Even the supposed "Customer Service line" is a bunch of **! I felt like I would finally get some help! Then I get a message that nothing can be done. I feel this is a total scam! Duck & dodge is the game these people play! Yes, stupid of me to pre-pay, but had no idea this company would treat me this way. I strongly suggest people stay away from this place!

We were in Phoenix for spring training. We visited LA fitness in Camelback and decided to work out there for the month of March. We were told we would save money by signing up online. So we did. We were told to be sure to cancel online as we paid first and last month online. So we got to our last week and I went online to cancel our accounts. I couldn't do it online so I went to LA Fitness and told the gal at the counter to cancel our online accounts. She printed up a cancellation letter and told us to mail it in. So we did.

Our accounts continued to be charged each week at the rate of $9.95. When they finally canceled our account, it was not the correct cancellation date. They kept $39.95 that we should not have had to pay. I emailed the online contact over and over that they needed to credit our account with the $39.95. I never received a reply so I called the Camelback fitness and spoke with someone there. He said he could only credit our account with $19.95. At that point I took it as I felt I would never get anything back if I didn't take it at that time.

So they got $19.95 from us that they weren't entitled to. It seems they do that as a regular practice so they are greedy and ripping people off. I know the guys that work there in sales are very familiar with this practice as they mentioned in passing that some people who sign up online can't get canceled so they told us how to do it. His advice was incorrect and I know this is common practice to rip people off. I would never do business with LA Fitness again, ever!

On Tuesday, I was working out in the weight area with a group of members when a couple of the trainers came into the area yelling and provoking the members. They began shouting at us, demanding we follow gym procedures. A member attempted to talk with one of the trainers when he (the trainer) took a dumbbell and threw it to the club member, barely missing him.

From there, the trainers continued their provocation and began to berate and intimidate the club members. At one point, one of the trainers told the members involved that "those members who have voiced their dissatisfaction should be shot". This same member even went as far as to insult us racially by calling us, "Mexicans". Now, the unprofessionalism demonstrated here shows a lack of leadership and customer service that should not be allowed. This employee is representing a national chain and should be more concerned with the safety of the paying members than his ego. My purpose in writing this letter is to inform and hopefully prevent any future such instances that creates not only a dissatisfactory experience for the members but also puts the members and any surrounding individuals in harm's way.

I placed mine and my wife's memberships on hold due to lack of use, in which, there is a $10 per month fee per member. After about a year, I decided to cancel both memberships. I visited the center and advised the desk clerk that I wish to cancel the memberships, at which time, she made some computer transaction and advised me that it was taken care of. My wife is the one paying the membership fees and she's unaware that I had cancelled the memberships. Therefore, she continues to pay LA Fitness from an automatic account deduction for an additional two years.

It is a new club in the process of opening. I went in to speak with a sales rep regarding purchasing a membership. I was speaking with the sales rep regarding one of my concerns, then he called over the manager, Shaw, to handle my concern. Needless to say, Shaw basically told me he was not interested in my business. He treated me with disdain and he argued with me when I brought it to his attention. He did not show any respect for the customer. It was not a pleasant experience. I would not recommend anyone to join this club. It is really too bad because I was looking forward to joining the club.

About a week into joining, I was approached in the middle of my workout by two of the representatives. (I guess because I am a young female, they figured I would be an easy target to persuade into their little trap.) They were really pushing the personal training and how it could get me where I want to be. So I agreed to sit down with them and hear them out. I was really hesitant, but the guy kept saying that I could freeze the training at any time, for however long I want. I ended up signing a 12-month contract, in which I was stupid enough not to read thoroughly before signing.

After my first month, I decided to cancel the personal training because I didn't think the 30 minutes I was getting each session was worth the money. When I called the gym, this was when the whole thing unraveled. First, he told me that the only way to get out of the contract is if I had a medical note saying I couldn't work out anymore, or if I pay 50% of what was left of my contract. This would set me back roughly $300! Those snakes! So I asked to freeze it, and then he informed me that I would be charged $15 for every month it is frozen. Keep in mind that none of this information was mentioned to me at the time of signing the contract.

It amazes me how a company that supports and encourages this kind of dishonest behavior can still stay in business for this long. There has got to be a law against misrepresentation of a contract and scamming people out of their money. I would love to be around to see this entire company crumble to the ground and all their employees end up on the streets, because they are all acting like scum already.

This entire experience has been a nightmare that they continue to make more difficult. It does not cost them $300 to go into their computer and cancel my membership, but they are so relentless on dragging this out. I want to get the word out about this company to where, eventually, everyone will know the LA Fitness name to be a scam gym.

I attempted to cancel my membership by mailing LA Fitness' notice of cancellation form to LA Fitness' specified post office box in Irvine, CA. Despite timely mailing of the notice on the required form, LA Fitness continued to bill my credit card monthly dues. Like so many other members, LA Fitness claimed that they never received my cancellation notice.

I belonged to LA Fitness for several years. When I canceled my membership, I did all the required paperwork they advised me to do in canceling. I sent a letter and followed up with a phone call to confirm cancellation. That was approximately 16 months ago and just found out they were still taking membership fees out of my account. At the tune of $599.04. I've read all the other complaints about this gym and would like join a class action suit or start one. Apparently, I'm not the only person this has happened to.

Last month, I called LA Fitness to cancel my membership. Some guy there said that I needed to come in and cancel so I went in and cancelled my membership. His name was Angel and said that he cancelled the membership. But when I checked my checking account, it has not been cancelled. I called and some girl there said that I should have received a form. I told her that I never received any form nor anything in the mail. She was not very helpful. This is ridiculous. If this is a professional environment, then this is not it. I have a negative in my account because of them. They didn't explain anything to me nor how I needed to cancel my membership. This has caused me a lot of stress. All I want is to cancel my membership.

I joined LA Fitness after receiving a 3 month trial coupon by mail just after New Years 2010. The coupon also had a an ad for a trail free training session. When I arrived to use my "free session", there was none to be had. Instead they put four hard core sales reps in front of me and promised me the moon. With the verbal understanding this was for 3 months. I got nothing for free. Instead I signed up for 34.95 a month cancelled with 30 days notice.

They also talked me into a trainer $78 per month 3 sessions for 30 minutes each. I was told I would never wait for a machine, Lie #1. I was told if I ever needed assistance I could grab a trainer at random for help, lie #2. I was told if someone was monopolizing a machine I wanted I could grab a front desk person to get them to move on lie #3 (front desk staff cannot leave the front desk). The ladies locker room was always filthy. The dry sauna and steam often broken for days.

When with my trainer we had to wait for equipment thus wasting my time. After 3 months, I let Jack know I was unhappy and canceling. He said I could not and stated I had signed for year. The contract that I signed does say at bottom it's a year contract and you can do a buy out of 6 months but only get to use 3 months if you do that (pay double another words).

I tried to make it work for a couple more months but by June 2010 had had enough of their dirty gym, lousy customer service and lies. I canceled by website (their preferred method) July 2010. Now they are still charging my credit card $78 a month for training services I am not using and do not want.

They fast talked me into joining, all along distracting me so that I would not read the entire contract and just got roped in by their verbal contractual promises. I have a witness to this effect who was there sitting with me when this all happened and will go to court with me if need be (Nicholas **). They used bate and switch tactics with their coupon and used every sales lie/trick in the book.

LA Fitness has an Agreement where it says if you have become physically unable to use of the service by a physician will refund dues to buyer. I pay initiation fee of $149, first and last month of $159.96 a total $327.50 and I try to negotiate with gym to be transfer to my daughters and they didn't want to or either refund me for service I didn't used since my accident back in July the account was only frozen. Since July because I could pick up a cancellation form in the gym and they could mailed either to me. I was in bed for 3 months due to a bad accident. I had in July and the Gym would work with you or refund you any money and they consider this is not a contract agreement where very clearly it says Membership Agreement.

Even it says for a quicker refund go to one of LA Fitness location and I did that and they told me they can not do anything. They agree to cancel and extend the time, so use the last month tuition so they don't have to refund anything to consumer and I said that is right for the people that doesn't have an emergency or medical condition but someone that had involved, they should not apply that policy of them. Especially, when the consumer has a medical records and proof to show that is not able to use their services.

My two marines paid up to date on their accounts, filled out the forms to close the accounts, and mailed them in. A month later, the darned calls started. They said the guys had to send in the cancellation by certified letter. Both are gone now, and I am not working. I can not pay this bill that should have been closed when they paid, and tried to cancel their memberships. This is not the American way. Shame on LA Fitness!

When attempting to cancel my "family" plan, I followed the instructions on the original documents that were received when establishing the membership. I identified the account number (same on all three family members), named all three family members individually to ensure all were cancelled and asked for confirmation of receipt. Correspondence was dated and postmarked October 30, 2010.

Following up to ensure the request was processed as I did not receive confirmation as requested. I learned that only one of the "membership agreements" were cancelled. The staff from their Plainfield location stated that three individual cancellations had to be sent in and that a form would need to be picked up from their location. When asked which account was cancelled, she stated it was for one of my children's access. However, she was not the individual who signed the cancellation request and she is not the holder of the account where the monthly fee is pulled from.

She stated that I could contact her manager on Monday as the supervisor there on the weekend "doesn't handle stuff like this". When given the corporate number 949-255-7200, six attempts were made to reach a "customer service manager". Each time I pressed the appropriate option to discuss membership account, the call would transfer stating the call may be recorded for quality assurance and then the line would disconnect.

I am on the phone now with rep Roberto **** from location 7709600393 and he refused to give me any information to write to corporate. I want to cancel my membership and I was told that I have to go into a local office and show proof that I paid for November. The charge was deducted from my account on Nov 1, 2010 and they are telling me that the payment is still pending. I was also charged a $10 fee on 11-01-2010 that no one will explain to me why I was charged this. I tried to speak to the operations manager, Ellen ***** after I was informed that she had just walked in and she refused to speak to me. LA Fitness is trying to extort money out of me. I entered in a membership cancellation for today, 11-11-2010. Let's see what happens because I was promised that my membership would be cancelled.

They are charging my account with fees and will not explain what those fees are for. I will not let them continue to draft money from my account. This is damaging my finances and is illegal. I was told that I could cancel at any time and I should be able to do so. If there is money drafted from my account in December, I will be suing for stealing.

They rush you and don't let make a decision for yourself, they try to pressure you in a contract for the next 2 years. After they got your sale/contract, they don't even really care about you. The person called said name was Orieola and she was so very, very, rude to me. I will never refer anyone to that type of environment. She called me on 11/8/10 and was very rude.

I signed up for personal training program (yes, contract, but note, they let me out of my contract after 9 months of my hassling them). I was hospitalized almost immediately after I signed the contract and was never able to perform my training. From that date (Dec 2009), I went through a series of 3 surgeries and 4 hospitalizations, ultimately resulting in a full hysterectomy at age 35. I went in and talked to numerous people (I have all documentation) and they were making me jump through hoops to cancel my contract and return my money.

Their contract states that I can be let out for medical reasons. They kept charging me month after month of training and membership fees even after I kept going in there and giving them 3 doctor notes (of course one has disappeared). They refunded some of my money, but owe me about $600 more. This situation has had me so completely stressed out, as I am trying to recover from major surgery. I have to worry about what LA fitness will charge me. I ended up seeing my doctor over major chest pains, and had a chest x ray to make sure nothing was wrong. I have lost so much sleep over this situation, and feel this is a very easy case for me to present to a judge. I just don't know where to start. I have all medical documentation as well as notes from my doctor. Can someone help me?

I called to cancel my account because I had moved away. The woman explained that I had to go into the club where I signed up in person to cancel. When I explained that I couldn't she said she wasn't authorized to help me any further and I could call her boss, Ashley, tomorrow. Maybe she could do something, but she wasn't obligated to do anything. Next, I went on-line. I tried to log in to my account. It said welcome Kristen, but every time I tried to get to get to manage my account or even the contact link it gave me an "unexpected error" message and asked me to try again later. I've tried 3 times. So now I just put a dispute on my card and I figure I'll wait until they contact me. The damage is another $80 in membership and $288 charge for training, which I will never be able to use.

I am a member of the Vancouver, WA (Hazel Dell) LA Fitness Club. When my wife and I signed up two years ago, the club was spotless. There were cleaning people constantly on the floor. Then, one by one they disappeared and the place was rapidly going downhill. Today what breaks down, just gets a sign saying the service department has been notified. Then it just stays broken. The men's locker room and the showers have garbage, hair, razors, and band-aids on the floor.

I talked to the manager and he became agitated and very defensive. He would not even sit down with me and practically walked away rudely. I wonder why a company that takes in a fortune and has thousands of membership holders, risks its reputation and the health of customers for the price of a few cleaning personnel. Besides the obvious visible neglect, one wonders how often is the swimming pool and spa water changed under the circumstances.

I had a bad experience with this corporation LA Fitness. The first time I visit this club, they've the worst of greeting and treating and they're very unprofessional. That's what I read online on reports for this company, over 75% of people rate it only one star. I think this club will be closed down or out of business sooner or later. They are the worst people.

I wasn't allowed to cancel my membership online nor in person at the local club. I was told to print out a cancellation form and send it in. I did that and they drafted the money out of my account anyway. I continue to lose money and they won't cancel my membership or reimburse me.

My experience with LA Fitness has not been fun at all! I signed up in January 2009 and also signed up for Personal Training, as it is strongly pushed upon you by their representatives. I thought I would give it a try and it would help. The 1/2 hour with a personal trainer was a waste of time. I did not find it helpful at all. So, I mailed in my request to cancel my Personal Training and to reimburse me for the unused Personal Training sessions that I paid for and will never use again. T

hey canceled that contract, but never reimbursed me for any of the unused sessions. In February 2010, my husband got laid off from his job and I had to cut my expenses, including canceling my membership with this Gym. I sent the first letter with my bar code, requesting cancellation of membership in February. Nothing! They were still charging me $54+ on my credit card. I sent in a second letter requesting cancellation in April. Nothing. I tried calling many times at the Corp office, but no answer. They were still charging my credit card. Third letter was sent in July. Although it says that my membership is canceled online, I am still being charged.

It is now October, and I am still being charged! I am very disappointed with this Gym and warn everyone who wants to join a gym to think twice about joining LA Fitness, after reading everyone's complaints and from my experience. I am having to cancel my credit card so the charges will stop. My next move...calling BBB.

I cancelled my account which is a corporate account as was requested in July 2010. I mailed in the form they asked for asking that they cancel my account and my daughter's account. Needless to say, 3 months later and they are still deducting payments from my checking account. I called and got no answer or leave messages. I talked to someone named Roberto today and was told that I need to send a second form in, with my daughter's information and come to the local LA Fitness to prove that they are still deducting funds from my checking account.

I joined the fitness club 9/3/10 and $158.98 was charged to my credit card. On 9/14/10 my fiance joined LA Fitness and I worked out that night with him in the club. At LA Fitness locker room that same night he joined, someone took a bolt cutter. They cut the lock and stole his wallet and charged over $1500. The police came and a report was filed. We both cancelled our membership that night. We were assured cancellation. My account was charged another $29.99 on 10/2/2010. The city police of Douglasville say that this LA Fitness is so bad with theft that they have had to assign a detective just for LA Fitness. I am getting no response from the management with LA.

Today 10/7/2010, I went into la fitness and put all the stuff in the locker, then went out to work on some exercise and came back to discover my locker was break in by La thief and took my wallet money and credit cards. This is bad business.

I became a member and was pressured into a sales pitch for personal training. I agreed after over an hour of the strong pitch. I was told that New York has a law that does not permit billing for training after a year. And if I wanted to renew, I would have to sign a new contract. I would have to sign a new agreement. He seemed sincere and may have believed what he told me. The sessions were terrible. Often they did not show and when one did, they talked to their friends, answered phone, and did nothing more than put me on a machine and state how many reps to do. However, my complaint is not about that first year of horror.

After the year I agreed, the gym "automatically" changed my account to month to month and continued to charge me $120 a month. The salesman looked me in the eye and guaranteed that this could and would not happen as it was against New York's states law. I called to ask for a refund for the months beyond the first year. I was not even seeking a refund from the first year of training that was not used because of the young unprofessional staff they hired. They said that while the salesman was correct in stating the contract was good for a year, what he did not mention was that after that, it would go right to month to month. I was lied to right to my face. Now I have 90 session and out over $2,000. Again, I really was only seeking a refund from the second year that I was promise would never occur.

I have tried several approaches to cancel. Now they tell me that I must pay for the rest of the year. I said that Jerry had not been honest with me. I asked him pointedly, "Can I cancel anytime?" He assured me that it would be no problem. Now they tell me I can only cancel after buying out the remainder of my PT training. I was unaware of signing such a document.

I have tried several approaches to cancel. Now they tell me that I must pay for the rest of the year. I said that Jerry had not been honest with me. I asked him pointedly, "can I cancel anytime?" He assured me that it would be no problem. Now they tell me I can only cancel after buying out the remainder of my PT training. I was unaware of signing such a document.

I was a member of LA Fitness for approximately a year but then took another job that had me move out of state. Thus, I wanted to cancel my membership, but they told me I had to send a letter or stop by a club to cancel. I was already in the other state, thus to walk into a location was out of the question and then when I tried to get a letter off their site, it would not let me do this. I then tried to call corporate to have a letter mailed, emailed or faxed to me, but that could not happen either.

So, instead of easily cancelling my membership, they are accruing monthly charges to my name and there's no way I can stop it. I finally had to have my credit card stop allowing charges, but now their collections people are calling. Seriously? I've looked online and this has happened to a bunch of other people, so why cant this be stopped? All the other clubs that I've been a member to in the past, you simply call them and they cancel. That simple. Any thoughts for how to get these jerks to stop charging?

When I asked if Fox News could be on one of the TVs so I could avoid the endless Hollywood drivel, I was politely told that LA Fitness had made a decision at the corporate level against having Fox in the gyms. Being California as home to a lot of leftists, I assume they are blocking Fox because it is the only news network telling the truth about our government leftists. The front desk person sympathized with me and suggested I could write to corporate because he gets many requests from members to put Fox on the TVs.

How about totally disrespecting the American public and its members' requests? How about the hypocrisy of the left, they always want tolerance but will not tolerate anything but their own viewpoint.

In June, Ron approached me after I was coming out from the gym. He made me sit next to him and he talked about me having a personal trainer. He showed me one person and said that he is very good. I am a polite person so I just said to him that I have knee problem. I only go there for water exercise and that I was also going for a knee operation so I don't need any trainer right now. He said okay. As per bank, I canceled my two credit cards. This month, they tried to take the money but the bank declined. Please help me. They already took $600 from me before I canceled my card. Where is justice here? Mentally, I am very upset. Without a job, I am trying to meet both ends. Oh my God, what a cruel-minded people. My name is Mary ** and I have no money to give to lawyers. God is my attorney.

I called the store to find out what went wrong and see if this charge could be taken off and spent 30 minutes+ on the phone with the manger Jeff trying to get this taken care of.

He was condescending and kept repeating his programmed talking points at me the entire conversation, telling me I needed to go online to do the cancellation. When I kept explaining what happened, he just repeated the same thing he said, "Go online and put in a cancellation." When I said I did not want to be stuck with this extra $35 after I already tried to cancel 2 months ago, he suggested I talk to the corporate office. The only problem was he could not provide me with a contact number for corporate. When I continued to ask for a number of someone I could talk to, he just kept repeating that I needed to go online.

I continued to insist that I have the opportunity to speak to his manager, and he kept refusing.

After much back and forth, he offered up the fact that he was a new manager, only on the job for two months and he did not wish to lose his job over giving me a refund for a month's charge. He even suggested he mail me a check out of his own pocket to pay the $35, because he could not authorize the transaction in store, and that it is corporate policy not to issue refunds in this type of case. We continued to rehash the situation, during which time he pretended we hadn't been through the whole scenario and changed his tone of voice and told me I needed to go on the website to "contact us" (which only provides numbers to the stores). I told him I either wanted this taken care of today, or I wanted to speak to his manager.

He said there was nothing he could do. I said, "You just said you could send me $35. I don't want your money, but I want a refund on this charge." He told me he wasn't going to pay my bills for me. He tried to get rid of me again and in fact basically hung up on me. I called back and he gave me a quick answer and hung up before I could get much out. I called back a second time and told him I was going to keep calling until I had this situation resolved. He then told me he would have someone at corporate contact me directly to see what could be done. This is where I am left.

The whole situation has left a very bad taste in my mouth about the company. This is after I went through a very similar situation a few years ago when I canceled my LA Fitness membership at a different location after moving. I had canceled the training a while back, but after I canceled my store membership, they continued to bill me for training that I was not only not using, but had in fact completed the short-term contract agreement on. I ended up leaving with about $200 they claimed I owed on my membership for miscellaneous training fees and other fees, after I was forced to cancel the credit card they were billing me on because they would not stop charging my credit card.

A couple of years later, I got an email inviting me to rejoin LA Fitness at my old rate and all outstanding fees would be waived. I needed a new gym, so I joined. And now I'm back full circle with the same type of scenario again, because I've moved again to a location where there is no LA Fitness nearby. This really makes me angry. It's only $35, but $35 is $35. I'm even angrier about the fact that I have wasted an hour of my time on this between the phone call with the manager and taking the time to write this post.

All you need to do is read the other complaints about LA Fitness on this website. My experience is exactly the same. It is nearly impossible to cancel a contract. Although the contract specifies a certain number of payments to be charged to your credit card and the beginning date, all very clearly set out in a box. In another section it says they continue charging until you cancel. Why should I have to take action when I specifically told them how many months of personal training I wanted and that I did not want a longer contract? And why can't I just go to the health club and take care of the cancellation on their computers rather than having to send a certified letter?

The person who answered the phone at the corporate office was combative and not at all helpful. Don't join! They will bilk you as long as they can. Join the YMCA---it's cheaper and when I needed to cancel that due to an injury, I was able to walk in and cancel with a short, cordial conversation with the part-time employee at the front desk. No hassle, no argument, no automatic charges to my account to try to get reversed.

This complaint is a reflection against the policy of LA Fitness' corporate office. It is almost impossible to get a refund if you cancel your membership and that in itself is an event! The system is designed to milk former members of money that is due them. I am going to involve "3 on your Side" to see if I can get what is owed to me! As someone else said, it's not a lot of money, it's the principle!

Like others noted above, I too, have had a horrific experience with LA Fitness. After canceling my wife's membership, my credit card continued to be charged. I contacted the credit card company and the charges were removed. Three months later, I went to work out and was told that my membership was cancelled by the LA Fitness Corp. Office. I was told by the club manager that the reason for the cancellation was directly related to my questioning the post cancellation charges associated with my wife's membership. Where does this company get off with the viral gorilla business practices? I intend to file a complaint with the State Attorney General's office. I also encourage others with similar experiences to do so also.

I froze my membership in June because I could not find my key and because I was going out of the country. I came to find out that it was frozen for only one month and then activated in a different city. I was charged and am continuing to be charged without using the membership. I also canceled my son's membership in July and they say they never received it and am continuing to get charged. I have been to the facility and spoken to several people and no one can help or reimburse me. I continue to get charged and will have to start the process all over again. They say I need to talk to corporate but cannot find a number. $148 with $148 more since I will have to start the process all over again.

They have a ridiculous cancellation policy and they also disconnected all corporate phone numbers. There is no way to contact anyone and check to see if your cancellation letter has arrived and will be processed in enough time to not be billed for the next month. You have to go through the clubs where the staff are all morons. I'm in the middle of the cancellation process now. I hate these people.

This is the story of phone calls and text message spams/harassment during work hours! I paid for membership and was a member for two to three months. One day, I got an automated call during work about getting my family membership. I turned it off. The next time I went to the gym, I asked one of the front desk worker politely to not call me during work hours, 9 to 5. He said he'll take me off. The next day, I got text message about getting my family membership to LA fitness.

I called them, talked to the manager, and told him I've asked a man working at the front counter once already. Please do not call or text me. I told them, that I'm a freelancer, and that I need my cell phone to be free, stop this. A week later they called me and left me a voice message and a text message about family membership deal. I was furious. I called them back after work hours, asked them to let me talk to their supervisor. I asked the supervisor for his name and his last name. He would not provide me with his last name nor transfer me to a higher supervisor. I told him that the last two time I didn't ask for a name, this time, I'm making sure that if he fail to stop LA fitness from calling me, at least I got a name to report it to as proof. He told me he didn't understand my logic for his last name and hanged up on me. I was furious and called back and started cussing at him. I asked him why the ***] did he hang up on me? He said I was cussing. I told him I didn't cuss until now.

I got proof because I gave them my Google voice/phone number. The text message and their automated voice messages are on there. Anyway, I missed a very important work related call but thankfully I've salvaged it. But I end up canceling the membership and my credit card, reported to the BBB. Another reason why LA Fitness is bad for you guys is: They do not have padding on barbell to do squat. They don't have a designated place to do deadlift. I do 255 lbs deadlift for a 5'5'' size okay. I drop that sometime and it bangs pretty loud. Any decent gym would have a deadlift and squat equipments and places. Their 45's are crack around the holes and their dumbbells are old. The rubber covers are coming off. There are certain exercise you cannot do because the bench is bolt down or they just don't have the equipment for it. So if you strength exercise or just body build they are very lacking in it.

There was no weighing machine either! Their equipment was broken so they bought some Costco one in front desk. You have to ask for it and they'll look at you and ask, "Are you a member?" Really? You really think I'm going to steal your bad Costco weight machine? Their gym trainers are douche bag too. The free assessment check is b***p. They tried to ask you what you want. If you don't know what you want, they'll do as very little as possible unless it seems like they can get you to pay for a trainer. I've seen people got jipped by this. I asked him for an overall fitness test and he took my pulse and gave me a BMP measurement and said I'm done. Pointed to a chart and said you're in 15% percentile, above average good job, later. Some of the gym trainers don't even know what they're doing.

They don't offer many physical programs just sport. Judo and such isn't in there. Oh, I tried their pool once, got the stomach flu right afterward. Sick for a week cause of that. Why am I blaming it on the pool? Because I've never gotten the stomach flu before, not even when I worked out. The pool was the only out of the ordinary thing I've done, habitual person. This is the gym in Alhambra. I don't know about the other branches. But those bean counters working in LA Fitness headquarter doesn't care about the condition of their free weights.

Oh here's the text message: Join us! This weekend, member appreciation. 0 enrollment for family at LA FITNESS. Bring a friend and get a 1 week trial membership free. David ***.

Probably the same that hanged up on me. I'm not sure but he's afraid of losing his job so he's not going to tell me his last name over the phone nor in person. I'm just so frustrated and *** right now.

Go over to eopinions, BBB, or Yelp, they have hundred plus complaints. They managed to get an A rating for some reason. Over at Yelp with less than 30 reviews, there are people that got sick from that place too! Bottom line, they want your money. They will spam you with calls and text messages, during work hours, asking for your family members to join. To cancel membership, you have to go online, register, print out a cancellation letter and mail it.

I am Patrick's father and just attempted to place my son's membership on temporary hold due to his having suffered a massive stroke. When I contacted the local facility where he has been a member for several years, I was treated like a common individual and told that he would still be liable for September's billing and that there would be a $10 per month service charge just to keep him in their system indefinitely. This Natalie hung the phone up on me stating that I was being unreasonable. Go figure these heartless people out.

We will be pursuing the corporate route but can only say that this has been an emotional struggle just to get our son's business in order so we may concentrate on his rehab, only to have an organization like this treat us without any respect for our son's situation.

On Sunday, August 22, 18:30 when using LA Fitness swimming pool, my locker was robbed. The lock was cut off and all my belongings were stolen, including wallet with ID and credit cards, health insurance cards, cash $140, car and home keys, $500 smartphone. At the club there was no person who even was able to call police (apparently it is corporate policy not to call, as I was told). There was no way to write a report/complain. There are no security cameras at all at the facility.

I was told manager would call me next day, but a week later none called. Yes, I was allowed to use the phone to call wife to pick me up. When asked to replace my admission bar code card, stolen at their facility, I was charged $5 and when asked to void that charge, I was offered to cancel my membership, if I did not want to pay. This is a thank you I got for being more than 10 years member of that club. The result of the occurrence was identity theft, some charges on my credit cards before canceling them out that day for $450, cost of replacement car keys and home locks for $500. In addition that day, the thieves tried to enter my home to steal more, but luckily I called police in time. The suspects did run away.

I joined this gym in June and paid upfront my first and last months dues. Then I got laid off from my job and had to move 67 miles away to work where there were no LA fitness within 30 miles! I canceled my membership 1 week after the month ahead of payment date and ended up having to pay a whole extra month! When I called them to explain what happened, they were very rude and even hung up one me! It wasn't the $29.99 that I had to pay for a gym I couldn't use. It was the principle of the situation. You have to mail in your cancellation via snail mail. think this helps them ensure it is late(!) and in today's economy and the job market you would think they would be more considerate and understanding to a member that may actually rejoin at some point. I will never rejoin(!) as I do not spend my hard earned money to be treated with complete disregard! We weary of joining this gym. I recommend Golds or Lifetime or anywhere else for that matter.

On a regular basis, men walk into the ladies' dressing room. Many women have complained and they tell us the locker rooms are posted, but the sign is past the door. Today, there were men working in the ladies' locker room, yet no announcement was made. No woman was in the room to tell us and a tiny unreadable sign (in pencil) that I all but missed noted their presence. I had to tell the other women to stop undressing as there were men in the room.

My brother is brain damaged and as I walked in to see if one of the personal trainers could work with him (toning) they said, "Yes, definitely," but with a personal trainer which they offered at the price of $400. I accepted and my brother, all happy, goes in the first day. The trainer and I realized that my brother needed more of a physical therapist because it was hard work, so I asked for my money back and no was the answer. No. I asked to see the manager and s/he was non existent. When I asked to see the guy who had registered me, I was told that he was fired the same day. My brother and I were very distraught after this. He needed the work or the money to go elsewhere. What should I do? This happened in February--after the earthquake in Haiti--where we were.

After reading problem comments about canceling a membership at LA Fitness, I faced the process with some trepidation. I asked a young fellow for help at the LA Fitness in Los Colinas, TX. He quickly found the needed account, printed the form I needed to mail, folded it and stapled it for me to mail and suggested I send it certified. In less than a week I had confirmation of a timely cancellation. I couldn't have wished for more. Good luck to those with problems.

I had called regarding several questions, one of which I was inquiring about was the differences in the levels of LA Fitness membership. It is my understanding that I have the highest level of membership possible, allowing me to go to any gym location. Becky told me that the "gym membership" which I have is the one in Sugar Land, which is the highest level. I know for a fact that the gym in the Houston medical center is nicer/has higher level offering TV/iPod, accessible cardio machines, towels, etc. that the Sugar Land location does not offer.

I did ask to speak to someone else that may be better able to help me, but Becky just talked right over me in an authoritarian voice. At my request for clarification regarding when prices may go down, Becky became verbally rude/offensive to me, stating that I "keep interrupting her" when I was merely trying to seek clarification. Becky also had difficulty relaying to me current monthly payment rules/regulations. I felt she spoke to me in a very inferior manner. And I feel this should be known so that it may not happen to another LA Fitness member.

I took out a membership with LA Fitness in April 2010. Found that I had to move to North Carolina in June 2010, so I went into the facility and spoke to the receptionist and told her I had to cancel my membership. She said she noted the system that it was canceled and gave me forms that I would need to send to Corp. Told me there would probably be one more payment taken out July 8, 2010 but nothing after that.

When I got to North Carolina, I sent the letter and the signed forms to Corporate and requested a return verification that this was done. I was in North Carolina until August 8, 2010, but never received a letter. Then I noticed that LA Fitness took another payment out of my checking account for August. I called the club and was told that my account was not canceled and that I would have to call back the next day and speak to someone else. I cannot find an 800 # to call LA Fitness. I called my bank and told them that I wanted the withdrawals to stop because I had canceled my membership in June. They are filing a complaint and will send me the paperwork I need to stop the payments in the future.

Now I just have to figure out how to get in touch with someone at LA Fitness to get this stopped. My daughters account was canceled per her request but don't know why they can't seem to cancel mine and I even sent in all the forms they needed. I hope this does not continue but I can see from other members that it might be a difficult thing to deal with. I wish I had never signed up with them if this is what they are going to do.

On August 15, 2010 around 2:00pm, somebody pried open my lock and took my wallet, clothes, my prescription eye glasses and cell phone.

To anyone who wants to sign up for a gym, do not go to LA Fitness! Here's why: I was not a member of LA Fitness before this, so Dan, the employee who signed me up, told me that I needed to open an account and pay the registration fee, first and last monthly fees, along with other fees that are associated with being a member, before I was able to sign up for training sessions. Disappointed in the money I had to pay up front, to only be a gym member to use a trainer for 2 months, I paid the $300 fee, even when I told him I wasn't going to use the gym itself, only to utilize the trainer. After the membership aspect was taken care of, he proceeded to tell me about training session packages. I specifically wanted to do 1 or 2 months worth of training at LA Fitness only. Dan was well aware of this because I mentioned this numerous times during our meeting together. He told me that it'll be no problem for me to sign up for a year's worth of training and told me after 2 months, to call and cancel my account. I specifically asked him if I will have any problems cancelling my account early and if I was responsible for a cancellation payment or any other type of payment after the 2 months was up, and he confidently told me "no, everything will be taken care of them. "

After the 2 months of training was up, and a couple hundred dollars later, I cancelled my LA Fitness account using the online website without any complication, assuming that my training account was linked to my membership account and that too, will also be cancelled. I was then charged another $45 the following two months after my account was already cancelled. I called LA Fitness and the woman who helped me credited my account one time, only for $45, when it should have been $90. I explained I only wanted to be a member for 2 months and I already paid up front the first and last month's fees and should not be charged for 2 additional months. I tried contacting the manager numerous times, leaving my name and number to correct this situation. I was told each time that he will call me back. When I called back a couple days later, the manager, Tom, was finally available. He told me that I had to speak with another member of the team to get the other $45 credited back to my account, which that person is not there at the moment. I told him my frustration about this situation, but he just reiterated that I needed to speak with this person to get that credited back to my account.

I soon found out from LA Fitness that I was responsible to pay 50% of the remaining balance after I cancelled my training account. One important step Dan never mentioned to me while I was signing up. The terms of the contract were not explained properly and I had been misled from a supposed "trained" employee. After I found this information out, I went back to speak with this employee, only to find out he does not work at LA Fitness anymore! I called the training manager and general manager of LA Fitness numerous times, again, without any call backs. Finally, when I did get a hold of them, the only thing they were able to tell me was to call Corporate and explain my situation. This is the reason I was charged for another 2 months at $45 each time was due to the fact that my training account was not cancelled, even though my LA Fitness account was cancelled. I spoke with 2 or 3 different people from Corporate who claimed they were managers and were not understanding about my situation.

They were all very cold and accused me of not reading my contract thoroughly and asking questions to the LA Fitness employee. They were disrespectful and just mentioned over and over again that they were able to suspend my account for a month, then, I was to pay the 50% of the remaining balance the following month-- almost $1000! That is the only thing they were able to do for me. Never did any of them say "I'm sorry this happened to you," instead they pretty much verbally attacked me! On top of the $300 I had to pay for becoming a member of LA Fitness--a gym I never actually used to work-out, unless I had a training session and was working with the trainer-- I had to pay another $150 for trainer registration fees. With the cash I spent, all I got was a training log booklet! $40 for a half-hour session for training, on top of the $150 trainer registration fee, $45 a month to continue to be a member of a gym that I rarely went to, along with the other misunderstood fees is outrageous. I really feel like I wasted my time and money!

Why can't a person sign up with a trainer instead of becoming a member of the gym, if they do not plan to utilize the gym any other time? Their employee made a significant error while opening up a new account and they have the responsibility as a large, well known company to fix the situation and see that a reasonable solution can be provided. Both the gym and training managers at the LA Fitness I went to are incompetent and lazy and "pass the buck" to other employees when they are unaware of what to say or do. I was under the impression the LA Fitness employee who signed me up was trained and competent in his position and would offer the full facts before signing a potential customer. I would also assume the managers would help a customer and not have them call back on numerous occasions to get an answer to their question.

On top of this, I called Corporate one morning, only to be on hold for 10 minutes, when a voice message comes on and says the office is closed until 9am Pacific time. Why was I on hold for that long just to be told by an answering machine that the offices are closed? So, later on I called my local club to get the name and number of the district manager--thinking they would definitely have it. They had no email address or name they could give me! This time, I called corporate back later (business hours, now), to get the district manager's name and email address-- only to find that NO ONE had it! This is Corporate that I'm calling and NO ONE has the district manager's email address? After being transferred from person to person--someone was able to give me the email address and name--only when I emailed my complaint letter, did it bounce back.

Again, I called Corporate up again, and some gentleman heard my frustration and gave me the correct email address. 2 weeks went by and I have not heard anything yet from the district manager. I sent another email, again without a response. This is the district manager we're talking about here--shouldn't he be checking his emails frequently? So, while I was on vacation I had to call Corporate yet again because I have been back and forth with a billion people for over a month about this situation, to complain to that "manager" about the situation and mentioned the district manager has not contacted me back. Surprisingly, after I brought up the word "lawyer" and "writing to magazines and newspapers" about my ordeal, the very next day I got a call and email from the district manager. He said he never got my 2 other emails (yeah right). He too was very cold and not understanding. The whole 45 minute long phone call, I was pretty much defending myself. Overall, things went my way after I mentioned writing to local newspapers and magazines. Worst place ever! Do not sign up with LA Fitness!

My son and I joined their weekly membership, as we were told if need be, we could cancel at any time. We visited LA Fitness the very next morning, on 6/9/2010. During our workout, 4 young teenagers were waltzing around playing on the machines, and even walked out of the gym through the emergency exit, leaving behind some of their trash. I informed my son as soon as we returned home we were canceling at the LA Fitness Club. I typed two separate letters to the Corporation, and included the plastic scan passes we were given upon joining. Both letters were specific.

When I joined LA Fitness, I had just recently had back surgery and was told that pool therapy would be most beneficial for my healing process and to help strengthen my back. LA Fitness had a pool and several classes throughout the week. I was able to utilize the pool for approximately one to two weeks, then the pool was shut down.

Due to circumstances beyond control, the pool has remained closed. On or about July 20, 2010, I called to ask that my membership fee of $264.98 (paid on May 17, 2010) be returned and that my monthly fees of $19.99 be stopped as I wanted to cancel my membership due to failure on LA Fitness' part to honor (or comply) with the use of the pool. I was told that my account would be put on "freeze" and I could come in and try other classes to see if any other classes would help me heal from my back surgery.

I tried one step class on or about Saturday, August 7, 2010. The instructor was late and I had a hard time with the choreography. On Tuesday, August 10, 2010, I arrived at 5:35 to attend the 5:45 step class. At approximately 5:55, an individual came into the step room and announced that there was no instructor for the class. When attempting to lodge complaint at the front desk of this most recent incident, they tried to sell me one-on-one training.

As it is, LA Fitness has not held up their contractual obligation

The LA Fitness in Rowlett, Gym no. 080543 has steadily declined in repair, cleanliness, and security over the past 4 years since opening. Serious issues are present throughout the gym inside and out, including the men's locker room which smells like month old rotting clothes as they have apparently never steam clean the carpet. I hardly ever seen them vacuum, and I hesitate to imagine what vile disease lurks in the carpet judging by the wreck that looms. The spin class bikes are always in disrepair as they purchased the cheapest ones they could find and refuse to replace them. At any given time, a third of the spin bikes have something wrong with them.

Either the bearings for the peddle axle is wobbling and dangerous, or the resistance bands are over tightened or loose, and or the seats are broken. It's always Russian Roulette choosing a bike as a large percentage of the time, you end up on a broken bike, making the experience miserable. Upon complaining to the instructors, they all know and agree that the bikes are junk and point to the Richardson LA Fitness that has wonderfully equipped bikes that are always well-maintained. They simply tell us to complain to management as the 'more complaints they receive' the more likely we are to get new bikes.

After 2 years of numerous complaints by numerous patrons, it's obvious that it's never going to happen. Management has been informed numerous times and has done nothing to rectify the situation other than send in the one repair guy who handles several other clubs twice a week to tinker for a few minutes and leave. He simply spins the wheel with his hand once, pushes on the pedals for a second, and moves on. Nobody ever verifies that the bikes actually operate properly with a person on them. The Nautilus elliptical machines are constantly in a state of brokenness, with either the bearings squealing, the buttons broken, the foot platforms coming loose (dangerous), and or the unit being completely out of commission (a third have broken signs on them year round). The other ellipticals are similar in that many of them have bearings that are shot and wobble incessantly during use.

Of serious concern is the third of the lights around the building and in the parking lot that are burned out and have been for 12 weeks. After complaining to the front desk and management on six separate occasions, nothing has been done. At night, there are huge gaping black holes around the building, making some places in the parking lot down right dangerous just to walk to find your car. Much more concerning is just the lack of security walking in pitch black with nobody around, and plenty of shadows for people to lurk in. After talking to management at a separate LA Fitness location, they blamed property management and said it wasn't LA Fitness' responsibility to make sure the lights on the outside of the building made it safe for gym patrons at night.

They literally said it wasn't their problem if something bad happens because they refuse to get the lights on the outside of the building fixed. In essence, it appears they care more about the bottom line than the safety of their patrons. After multiple vehicles were stolen from the parking lot at the gym in Rowlett, they refused to install cameras in the parking lot. Finally, the thieves got caught by the local Target's camera. (You'd think a gym would care more about their patrons than this?) If you're going to be open to midnight, get some cameras and fix the lights!

In an effort to 'freshen up' the place, they recently threw paint on some walls, and removed broken water fountains (instead of actually repairing or replacing them). They even put new stands on the monitors at the front desk so they wouldn't have to man it anymore. So half the time, there isn't anyone at the front desk anymore to help with anything at all. After being informed that their $130 dollar medical grade scale (the same one you see at a doctor's office) isn't working right, they send in the repair guy to shoot more screws in it. Regardless of the fact that it has been dragged across the floor by the janitors for six months straight, and the parallel bar won't even balance out properly when measuring anymore.

They insist that they've had someone look at it. People complain that it never reads right, and they are correct as it is barely plus or minus 5 pounds accurate as damaged as it is. Upon asking a manager at another LA Fitness about the issue, they simply retort that we'll 'never get another scale' as Texas was a test market and they're not replacing scales with new ones. In essence, they should yank the scale as it's not even remotely accurate, yet they continue to feign ignorance of the fact that they'll never replace it. Either that or the other manager was blowing smoke about it and had no idea what she was talking about. In either case, it's wrong for them to continue to feign ignorance about issues and lead customers on that things will ever change when they know for a fact they won't.

It's very obvious that LA Fitness must have a 30/70 rule where if 70 percent of the gym is functional, it's 'good enough'. What's somewhat humorous is that the manager at this particular gym is never behind the front desk and is never doing anything other than sales. It stands to reason that he has no time to actually manage the gym if all he ever does is try to bring in new clients. Of course, it does no good if they're losing customers faster than they're gaining. Long story short, the gym used to be in good repair, used to not smell like a week old dirty sock, and used to have management that actually fixed things (the first year they were open). After that, everything went to trash. Buyer beware, there are other options out there!

I talked to a manager over the phone and requested to cancel my membership. She did some typing in her computer, said sorry to see you go, and told me my last day that I could go to the gym. Four months later, I got a call from LA Fitness saying my card wasn't working for my payment. Because of fraud it was cancelled, and they wanted a payment. I told them I had cancelled my membership 4 months ago. So they referenced me to corporate. I called corporate and told them how I had cancelled. She asked me if I had sent in the required paperwork to cancel my membership. I told her that I was never informed about any paperwork. So she then said that she would be happy to cancel my membership now and I asked what about the 4 months I paid and never attended the gym? She said she couldn't do anything about it and that I should have caught it in my bank statements that I was being charged. So, basically, I am out of my $90-$120 and I am no longer in support of LA Fitness.

My husband called in to freeze our personal training like we have been doing since May. This is the second time they have taken money out of our account without authorization. I guess the problem is that Nick, the person who is charge of refunds, does want to refund anything. When my husband went down to LA Fitness, he told him that the reason why he refunded last time was because he felt sorry for us!

I just think it's very unfair the way the are taking customers money. The reason why they had to refund was because the person who messed up on our account pretty much took the blame, but this time everyone is just ignoring us. We have been going thru financial difficulties and we need help to get our money refunded.

The person at the front desk didn't allow me to use the bathroom. It's for "members only." I got really really really *** off "LA Fitness discriminates."

LA Pro Results Personal Training is a scam!! I am so upset that I fell for this company's **. I joined a local LA fitness where they forcefully encourage you to get a health assessment, that's the time they plan to corner you and push you into signing up for a monthly trainer. Don't do it. I am a nurse and had to cancel one of my training sessions with less than a 24-hr notice because I was mandated to work overtime. They said that it would count as one of my sessions, and this is just a piece of my frustration with them. I went in to cancel and they told me they didn't have the authority to do it there. They gave me the number of corporate who were even worse people to talk to because they refused to allow me to cancel unless I paid 50% of my training agreement balance. My membership was less than a month old and I had only used 2 sessions and already been charged 190.00.

So now I'm looking at paying 500.00 to buy out, and all together, I would have paid 700.00 for 3 weeks of gym use and 2 training sessions all because they refuse to call it a wash and cancel the payment plan (they've already got me for about 100.00 per training session). I thought I was being very generous paying that much. I can't believe this is legal, they prey on overweight people who are so ashamed of themselves as they look at a buff trainer, that they don't realize they're (I'm) being scammed until it's too late. By end, I will be $700.00+ dollars out, plus what I'll lose when I cancel my LA Fitness membership. There's a significant financial strain, as my car died one week after signing up with LA Pro Results training, and I was forced to enter into a car payment (This, I also explained to "corporate" with no resolve; they didn't care).

On 02/14, I signed up for a personal trainer in LA Fitness with an agreement of $1589 for 30 sessions. It was also explained that I can take my time using my sessions with no penalties of losing any of my paid sessions. I have now been charged a total amount of $3029 for additional training session I didn't signed up for.

Since my account is automatically withdrawn from the account, additional payments have been charged. Since an additional premium of $1440 was taken out of the account, this has resulted to over drafting the account.

I went into the Monterey Park location for a cycle on Sunday, 07/18/2010, at approximately 9:05 am for cycle class at 9:15 am. We scanned our cards as usual. And as usual, there was no greeting. We just scanned and we went to use the restroom prior to the class. The men's restroom was a mess and all the stalls, toilet paper, and seat covers were thrown everywhere. And one stall had feces all over it. It was horrible. I found a semi clean stall and cleaned seat. I used the restroom only to find out there was no toilet paper. So needless to say, I needed to get up after using the restroom and walk to another stall and wipe. Yes, wipe! Mind you, my class was going to start in like three minutes.

Prior to all this while I was walking from the main counter to the restroom, they had their announcements (recording) playing overhead, thanking their customers, guests, and staff. They were indicating that if you had any problem, please approach any of their staff and they would be happy to help. Well, after I finished my business, I walked to the first person I saw and that was a young man in a black shirt sitting at sales desk with a lady. I walked up to him and politely let him know the men's restroom was a mess and needed some service. It was at this point he took attitude and said I should wait a minute and he would be with me. And he did this with a finger up!

I let him know I did not appreciate the attitude. He told me he was with a client and wait. I told him all I was doing was giving him information regarding the quality of his restroom. And I asked for manager. He said he was the manager. I said that he was poor excuse for a manager. He proceeded to engage me and got up as I was walking away. He followed me to a dividing wall and said "come here, get over here" like I was a child. I told him at that point he was a punk kid and I continued to walk up the stairs towards the class. He followed me half way up the stairs yelling that my membership was revoked and I could leave then as he met me on the stairs. He almost engaged me like he wanted to fight. He walked up to me and said I'm not afraid of you.

This was getting really out of control. So finally, he said he was calling security, for what? I'm not sure. Maybe I hurt his feelings for pointing out the obvious. So as he walked down the stairs, I realized class had started and was full. So I told my son, "Let's just leave." Freddie was already on PA calling security and nobody came. So, I went to front counter area. I waited for security. It was at that point the manager came up to me again and was running his mouth like he was talking to kids. I think he may have taken care of children before. I'm not sure. In any case, he was walking towards us like he wanted to actually fight. So, I told, "Come on. Let's go outside." He came towards me fast and then went towards the safety of his front counter. He slammed the door and continued to tell me my membership was revoked and acted very smugly!

Yes, I did use some expletives at this point because he was way out of line. And I called him a punk because the word fits! On Monday, I called the corporate office. I filed a complaint and was told they would have the main manager from that location (Francisco) call me. I figured I would get some call with apology for the incident. But I was wrong. I got no call back. So, I called and spoke with the manager. He told me that Freddie's story and mine were different and there were always two sides to every situation. I agreed. Then, he said Freddie and us could have a meeting to resolve the issue. I said okay later today but I would call back at like 12:30 pm to verify.

I called back and he said Freddie would not be attending or apologizing for his actions, which was no surprise to me because he also advised me that he felt intimated and uncomfortable with me. This was amazing to me because he seemed so aggressive the day before and said he was not scared of me. Mind you, I am 5'5" and 170 lbs. and he was a bit taller and about 155 lbs. So, I'm not sure where that was coming from. In any case, I told him to review tapes and that would tell the story. He said he did not think that was necessary.

I went in that night and spoke to Francisco. He was diplomatic and arrogant in his approach towards the situation. He was almost like I hear what you're saying but it was not that serious. And he even told me if it was me, I would not let it get to me! So, I told Freddie's actions were way out of line. He said he had no proof and he had no prior complaints. Freddie added more to his story to cover his butt. So basically, I told him I was leaving his gym. He said, "Oh well, sorry but you have to do what you have to do." Basically, I got no support from their core management at all. And they condone the activities of arrogant 20 something assistant managers! They do not care about service. They look at members as money. Once you join, they see $34.99 a month and that is it. They don't make any money from you as far as a sale standpoint, so that is why they could care less.

The main manager seemed very unsympathetic and he was texting while having a conversation. And he was rude towards my son at one point. It was weird to see the lack of customer service from these clowns! They don't realize that word of mouth gets around and causes memberships to fall. They are getting paid next to nothing. And I really like those managers that say "I have been in this business for 17 years etc". Wow, 17 years were wasted as a gym employee. It's not rocket science. You're a jock that never stopped wanting to be a jock. And a monkey can do the job and has more customer service skills.

In closing, don't join. If you do, you get what you pay for as far as service. And maybe we even pay too much at that! After that meeting, I went to UFC Gym and joined that. But I have no expectations, just to work out and that is it. And if they don't treat me with some respect as member, I will leave and just work out on my own! So far, I have wasted three days on this, but I don't see it so much as that I see it as making a point. I knew there was a reason I was not a gym member for some years and now I remember why! I had to pay for another gym membership elsewhere and still be charged for another month at LA Fitness.

Do not sign any personal training with La Fitness. Ever! I agreed to sign a contract of 1 year personal training with LaMarr ** of La Fitness Evanston branch (who later switched to the Oswego branch), on 12/15/2009 under one condition, as he proposed and promised, that I will pay my first month and have the first month (30 days) to decide if I wish to continue with the program for the remaining 11 months. It was agreed that the first month will be $150 and the remaining 11 month will be $100 each month. I contacted him on 12/28/2009, 13 days after my initial contract, to cancel it and not to continue with the program. Since it was in the 30 days period, he agreed and ensured me it was all set and said I can see my paper works when he is back from vacation.

On 1/15/2010, I was charged $100. It was then that I figure out he didn't cancel my account, but "freeze" it temporarily without my consent (while I asked him to "cancel" it). At this time, LaMarr ** told me the "30 days grace period" already passed and I must continue with the program for the rest of the year (ya right! because he chose to not cancel within the 30 days when I called). I was not happy about this and particularly the $100 dollar charged on 1/15/2010 when I was not aware I was even enrolled in a program and had rights to the services provided. Consequently, LaMarr offered me a one "free" month with him to compensate his lies before I will have the right to decide on 3/15/2010 (the date when the account will be activated) to continue with the existing/any other program or not. He wrote the agreement on his name card that I can decide on 3/15/2010.

Couple days before 3/15/2010, I did not wish to continue the 1 year program because of my planned relocation out of Evanston, IL. LaMarr, along with another female sales person, provided the information from "the headquarter" that I could pay the same rate ($100/month) for a 6 month program (instead of the 12 month) beginning 3/15/2010, terminating on 9/15/2010 (Aug 15 last bill). I agreed to the terms and condition described in the above sentence. However, every time I asked for any formal written document, he always had an excuse why I didn't need to worry, why it was all set and why I didn't need it, at least 3 different times. After awhile (months), you just give up on the paper work request part. He even laughed at me how much I care about my money. If he were to find a financial planner, that would be me. How rude was that?

Today 7/15/2010, I found out from another salesperson that LaMarr didn't cancel my previous account (12 month program) and the "6 month program" did not even freaking exist in my account. They now require me to finish the one year program that I initially signed up for disregarding all the false promises since the beginning, including the two fake actions that LaMarr was supposed to take. Without a formal written document he "refused" to give, I am not able to show the crap to La Fitness headquarter. He was like "oh no worries. I took care of that already. Let's work out now! " and "it was necessary for you to resign a new contract since I only have to change it and not establish a new account. " LaMarr now denied everything he has said and done, and told me and other salespeople and managers entirely different stories (as if he has very serious amnesia), omitting the promises he made (private and public) and emphasizing the existing paper works that is advantageous to him. Hereby I am submitting this complain to reveal the false promises and unethical business practices of La Fitness, particularly Mr. LaMarr **.

On 7/15/2010, when I complained to another manager, she told me and semi-laughed at me something like: "If I were you, I would have requested a written document and have all the paper works ready in case there is one day like this. " Are you kidding me? Right! He had millions excuses why I can't have my paper and his signature. Is it the clients' fault to trust the non-stop [lie[ you have been giving? I will fight this to the end and post another update later. PS. Needless to say, once you signed, they still charge you when LaMarr didn't show up for his appointment and the "attentive" service gradually faded away. For the sake of your mental health and bank account, stay away from La fitness.

I purchased personal training from LA Fitness on 6/20/10 and an enrollment fee of $258.06 was charged on 6/21/10. The first monthly fee of $106.08 was charged on 7/2/10. The personal trainer was a no-show for the sessions scheduled on 6/24/10, 7/9/10, and 7/11/10. Their policy of 24-hours in advance cancellation notice was not honored by the personal trainer. Since the personal training services were not rendered, I requested a full refund of the enrollment fee, the first monthly fee, and cancellation of training without penalty. They then began giving me the run-around (telling me the manager can only authorize refunds, and the manager not being available when I called every hour-on-the-hour for 2 days).

I finally called another location across town and explained my story, which prompted the manager from the original location to finally call me back. He was quick to tell me that cancellation with a full-refund is only granted within 3-days of signing the contract. I responded that this doesn't apply to my situation, as the problems started after this grace period. He then tried another tactic, saying the trainer I had signed up with was technically the training manager, and was not supposed to be offering individual training sessions.

According to him, the last session was free as an apology for the no-shows. He then tried to get me to sign up with another trainer so I'd get all my sessions (that Id paid for) for the month. I responded with I don't care what it says on his job statement form. He signed me up with training sessions with him. He was a no-show on them, and there was no mention that these were free sessions, so I want my money back. Also, I told him if they hired a guy who would be a no-show for 3 sessions, what does that say about their hiring practices, and why would I want someone else who works there?

Finally, the manager said he would send this complaint to corporate. Not trusting his word, I immediately called my credit card company, disputed the LA fitness charges, and canceled my credit card. Additionally, I reported LA Fitness to the BBB. I just received an email from LA Fitness detailing my full refunds without penalty, and I also called corporate to confirm the refunds, which they did.

I had knee surgery in November, but I still had aspirations to be a police officer. I wanted to strengthen my knee and get into as great a shape as possible. So I talked to Mario about signing up for two months for personal training to see how I like it.

He was all "cancel anytime" and "go as often or as few times as you want." I told him I wasn't going to sign up unless I knew they were able to deal with knee injuries and come up with appropriate exercises. He assured me he had someone that specialized in knee injuries.

The first session, I did a bunch of random things like jumping jacks (not good for a knee injury I found out later). The second session was canceled because my personal trainer had "personal issues" he needed to attend to. The third session, the trainer again had me do a weight bearing exercise that I later found out was not appropriate for someone who had recent knee surgery.

Then I lost my job. So I called to cancel the personal training, which I was told that I could do any time. Sure, I can do it anytime but then I have to pay a penalty of $1800 to buy out of a contract I never entered into!

They say they have my signature on a contract stating something about 11 payments of $360 a month. But the only thing I signed was the authorization for my credit card to be billed for the first month! But they then used that electronic signature to copy onto a contract that says I'm legally bound yaddah, yaddah, yaddah.

So then the trainer (Mario) tells me he will suspend my personal training for a month and give me time to "figure things out." He doesn't tell me there is an additional charge to suspend my account, but tells me to call back next month if I am still not working.

So I called the next month and "Mario" doesn't work at the Saugus location anymore and this new kid Justin has taken over. Justin tells me he can suspend my account for another month, but it will be $15 per month. I tell him Mario didn't charge me last month, so why am I being charged now? He says I "probably" was charged for last month and that there is nothing he can do about the fee. "It's policy."

Now, I don't know what the hell to do. I want to cancel my account and walk away like everyone said I could do. I just wish I didn't get taken by these glorified third party sales reps they call "personal trainers."

Now it seems that I am liable for $1800 even though I have no foreseeable way of paying this much money. I only wanted to sign up for two months and I got railroaded for 12.

Physically, it's another story. I went to my orthopedic doctor who told me I shouldn't be doing the exercises the trainer has me doing because it was causing more damage and not building muscle. Now, both my knees are giving me problems.

I became a member of the club on May 17, 2010 and paid $199.98 in sign up fees. Four to five days thereafter, I realized the City Agency I work for had a promotion to enroll in the same club for $25 enrollment fee. I spoke with the manager and he said I would be refunded the initial enrollment fee of $199.98 and sign me up on the city program. I contacted him 4 to 5 times with no avail. He finally referred to Derek who was very rude and said the promotion had expired and that after a week I could not get my refund. I told them I would file a complaint with Consumer Affairs, but they still did not resolve the issue.

Fees were charged to my account at $199.98 plus monthly fees of $24.99 (the monthly fees are okay). I just don't want to pay for the enrollment fees of $199.98. Under the city program, the enrollment fee was $0 at the time with a monthly fee of $29.99, which I preferred. Antonio, the manager of the place, continued giving me the run-around. One time he said he was too busy to help me resolve the issue. He kept saying he needed to speak to the area manager to get my refund.

If you are canceling your membership with LA Fitness beware. It is not an easy process. And even when you comply with their process, the charges keep coming. We canceled our membership more than a month before our next billing date. We mailed in their crazy paper cancellation notice, received an email confirmation of our cancellation and then still got billed the following month! I understood our contract initial payment to include first and last months payments. so I still don't understand the extra billing cycle. The representative I talked to said that the cancellation had to be 10 days prior to the next billing cycle which we were beyond. But we paid anyway and I can't get my account information deactivated in their system now.

I see from the Consumer Affairs office that htis is a frequent issue with LA Fitness. They are very accommodating when you want to sign up but make it almost impossible to cancel memberships. This is a consumer abuse that needs to end! at least 1 additonal months membership (at $42/month) perhpas longer if they take their sweet time in canceling the membership cancel form I sent to them

Today, 6/26/2010, I received another monthly charge. I head over to LA Fitness and they said they never received anything from me about cancelling. I was told I had to fill out a form and mail it to corporate.

I asked about the web site cancel-membership feature and they informed me 'oh no, that doesn't work. you need to mail it in'. So, for basically the entire month of june I was under the impression my membership was cancelled. Forgive me for thinking that their actually worked.

I signed up for a membership at LA Fitness, When I started to go for my workout I was hounded like a dog to sign up for personal training. Jason that he would give me a deal said that he will give me six session for a deposit of a 100.00 or 150.00 and 50.00 a month for three months shh just between me and you he says. Ok I never signed anything saying that I wanted personal training I said OK we will see how the first session goes. Durring the session, he was not even focused on me he was trying to rush me and get to new clientele, I felt like I was not being helped so I never gave him the OK. Next thing you know money is coming out of my acct he said he would fix it and he did not I am fighting them today...

Much like others have reported I signed up reluctantly to LA Fitness on a month to month. I was called to get my "free" training. I should have know from the start this was going to end badly when they basically ordered me to meet with this person.

I did so and after a huge sales job by this person I told him I did not want to get any traning as I have been working out for years. He kept on and on and I finally agreed to once a month someone would write up all of my work out routines and he said he would throw in some extra workouts due to the sign up fee, he forgot to mention! At that point I unfortunetly signed something an agreement that he did not go over with me AT ALL> Several cancelled appointments later (without even calling me) they put me with a trainer (not the guy who signed me up as stated). This twenty something year old proceeded to train me like a boy his age (I am a 48 year old female) and overtrained me. two months later I am still being seen by a doctor for back problems. Both of my arms inside the elbow blew up the size of a softball and I could not straighten my arms for almost two weeks.

After all this, do you think I want anyone in that place to "train me"? NO. But do you think you can get out of this "agreement" with them..also NO. It was made clear to me that I will basically have to submit a complete write up, doctors notes and documentation and THEN they will send to the VP to review. THis place is a scam and the number one goal is to get your money. I should have gone with my first instinct to run.

They told me to file the report with the police. My local hospital Harborview has this on file. I have never been forced to report it to the police with Haborview. LA Fitness requires it to cancel.

My personal trainer (I told corporate it was not an employee, I made that clear) emailed me tonight telling me he's removing me from HIS schedule!

It does not matter if you are harrassed, raped etc. in their clubs. They will still collect the money they need to continue to be a profitable business.

Visited LA Fitness with the intention to get a membership for myself and my wife on 6/17/2010. I had visited previously to check out the new facility but decided not to join at time because we were satisfied w/ our gym we were using at the time. However the other gym was a little to far from our home and cost more. So I decided to check LA Fitness again and quickly remember all the reasons I did not sign up.

First off, they ask for your drivers license when you ask for rates, and put you in their database. Instead of giving you rates they then call over a salesperson to give you a tour. At the conclusion of the tour they sit you down at a desk and pull out a scrap piece of paper and tell you to sign up you pay an initiation fee, plus first and last. I asked for rates again. They say, "If the price is right are you willing to sign up now". I ask them again, "What is the rate?" They give me the same rehearsed line, "if the price is right...". I had to look around to double check where at was at because I felt like I was working with a used car salesman. I finally replied, "I asked you guys 2 times what the rates where and you still haven't given me an answer.

just tell us if you're ready to sign up if we give you a good rate. I couldn't believe that they wouldn't give me a rate unless I cooperated with their used salesman tactics. I actually told them I felt like I was at a used car lot and told them to nevermind- they were wasting my time. Needless to say they lost 2 memberships that day with their sales tactics.

While in the pool area, you cannot hear anything that goes on in the workout room. If there is a loud speaker in the pool area, I have never heard it. I decided to go ahead and shower since it was late in the afternoon before going home. I took off my suit in the shower and wrapped a towel around myself to go get my clothes. When I walked into the women's locker room, there was a man cleaning the sinks. I look surprised and asked him what he was doing. He kept on working and staring and said they announced it. I was rude and told him to get out until I was dressed. We heard nothing about men in the locker rooms while in the pool area.

After dressing and as I walked out, I noticed that signs had been posted at the doorway stating that men would be working in the locker rooms. Those were not there when I entered and there was no sign at the entry from the pool area.

I know that these jobs do not pay a great deal, but that just means that managers need to train staff. I complained to the two men on duty as I left, but they were not the managers and I don't expect anything will be done. I told them they should have a woman clear the locker rooms before any man goes in to work. I reminded them that with the hot tub going and while you are swimming, you cannot hear anything. No one came into the pool area and blew a whistle to let us all know. There were two other women in the pool area after I left. It is the managements responsibility to see that these things are carried out. During the week, women clean the locker room.

I believe what the other people who wrote complaints about LA Fitness is true; they are only interested in your money. The trainers are only kids with good bodies and they have no physical therapy degrees and should be avoided most of the time. Some are good, but you have to watch to see which ones they are.

I was angry and wanted to post my feelings for the rest of you to see.

I would never return to such a disturbing place where the manager him self Luis is a sexual preditor. Very unprofessional when he tries to make sexual advances. how does a place of such reputation hire people like this to represent there stores. If they are use to easy woman i am not a ****.

I keep calling and they will not give me a corporate number and I don't know what to do. I did not join their gym and I have no desire too but they wont stop charging me. Don't you think that we should have had a choice to join a gym before they started billing me. My blood pressure has went up and I feel like I have been taken advantage of and that I don't know how to deal with crooks like LA Fitness. I run a company with over 2700 employees and you can bet I will get the word out. I'm also out the fee they just charged me,

An L.A. Fitness Contract states that if you work more than 25 miles from the nearest facility you cannot be held to your contract. I do and have provided proof however the gym still refuses to cancel my contract and continues to bill me monthly. $600 and a continuous $200 per month.

I was referred by my father to join the LA Fitness Personal Training Session in Roseville, MN. I went in with my father and saw a personal trainer, Pete. After the free consultation, he asked that I signed a contract so we could get started. I hesitated and did not want to sign, but he kept on insisting that I have nothing to lose. He stated I can cancel if I changed my mind. He also said he will call me every week as a reminder to motivate me to attend my session.

Two days after I signed up, I went back with my mom and dad to work out and also to cancel my personal training membership. My father and I went back to talk to Pete. I informed him I wanted to cancel my personal training membership. He kept on insisting I stay on for a few more days. He wants to work personally with me. I told him I did not have time as I am a full-time student and work almost full time. Pete excused himself and brought in Danny **, Personal Training General Manager. Danny asked why I wanted to cancel. I told him the same thing as I really did not think I would have the time. Danny insisted I stay in for at least a few more days to work out with Pete before I cancel. He refused to let me cancel and kept on insisting one after another. My dad also told him to cancel, but Danny thought if I gave it a few more days, I can make a better decision. I left the facility. Pete called and left a message for me the next Tuesday to go in for personal training. I was still working and in school so I could not make it. My dad went in to talk to Danny to cancel my account, but Danny brushed him aside saying he cannot talk to my dad as it is not his contract. I went in with my dad two weeks after to cancel again. Danny said he would have to contact corporate to get an okay to cancel since it's been close to a month. I left my phone number with him and left.

Three weeks went by and no phone calls from Danny. I sent Danny a certified letter with return receipt asking him to contact me about the matter. The return receipt came back and signed by LA Fitness. Two weeks went by with no response from Danny. My dad went to the gym and spoke to the Sales Manager to have Danny act on the issue and to ask for who the area or district manager was. The sales manager said he was the guy who takes care of everything in the club and refused to give my dad other key contacts. However, Danny called my dad the next morning and informed my dad he has been busy and forgot to call. Danny said since it's been a long time now, I cannot cancel. There are options such as early cancellation fee. My dad asked him to send a letter to me listing all the options. It's been almost four (4) weeks now and no answer from Danny. I was frustrated and upset, but it seems my dad is even more upset than I am as Danny ** lied time after time about this issue with excuses after excuses. It's clear now about LA Fitness. Once you sign any contract at all with them, there is no way to cancel. They will not let you cancel. They will stall and use tactics to ensure you cannot cancel. There are five (5) of us with membership to LA Fitness, me, my dad, my mom, my aunt, and my uncle. My church is about one mile away from LA Fitness and we have about twenty-three (23) other members at the same LA Fitness in Roseville, MN. My dad has spoken to our pastor about LA Fitness and our experience there. My pastor said he will inform all the other members. In addition, we have a church of about 600 members. It will be just a matter of time before my dad talks to all the other ushers and elders in the church.

LA Fitness is your worst nightmare. Do not sign up with them. As you can see, there are hundreds and hundreds of other complaints nationwide. I am currently paying $160/month which is withdrawn from my account on 4th of every month. In addition, I also paid them $140 initiation fee. It's been five (5) months now and I have paid a total of $800 for my monthly's. Add $140 initiation fee and I have paid a total of $940 in five months. A total rip-off. Do yourself a favor and go to other health clubs. See Lifetime Fitness, Bally's, and Snap Fitness!

The week of the 15th in February 2010, I received a cancellation form from them to mail to their corporate office (they would not let me cancel in person). I mailed it in. They never canceled. I called today (5/5/10) and they offered to cancel it right away (over the phone, I may have talked to the same people who wouldn't let me cancel in person) but not to refund the misappropriated money. On record they would see that my account had not been used to access any facilities.

I was injured at one of their facilities in Round Lake, Illinois. I signed up for a membership to have a personal trainer work with me once a week. After the second visit, I was working with a trainer named Rachael. I expressed to Rachael that I recently had surgery, my gall bladder removed and that I was having pain, I was told the pain I am experiencing is probably because I have not worked those muscles in a very long time.

I am 49-year old woman about 50 lbs. overweight. She pushed me and thought she knew what she was talking about. Of course, she is qualified to work with me. She is a personal trainer or so I thought. I asked her 30 minutes into the training where she went to school she advised me she took a six-month course and became certified. In the meanwhile, my back was in great pain as well as the incision site. I went home and felt the burn, so to speak. Well, the burn did not go away. Two weeks later and two prescriptions for Vicodin and a shot of Cortizone in my lower back, I am still in pain. I submitted a note from my doctor to discontinue the personal trainer portion but I could continue cardio at a later date. My back is still in pain. I can't sit too long or stand in one place too long but this is the letter I received back from LA Fitness Corporate Office as to why they will not cancel my membership.

"This confirms that your personal training membership will be cancelled once the initial term you agreed upon is completed. If at any time between today and your final billing date you opt to freeze your membership, the initial term of your personal training service agreement will be extended by the length of the freeze period. Following the end of the freeze period, your regular monthly dues will be charged to your account on file with us, pursuant to the authorization you previously provided, until completion of your initial term.

"If you are still within the term of your personal training membership and sent a letter to cancel your contract early with payments still due and owing, your contract allows you to cancel early only if you provide specific supporting and verifiable documents which we have not received (please review page 2 of your contract). However, your contract does allow you the option to voluntarily cancel for any reason by paying a fee equal to 50% of the remaining contract balance. Your local club can give you the exact amount and collect the fee from you in person; otherwise, the monthly installments will continue to be billed. We hope this helps you make a decision. "

I can use any help you can provide.

You cannot go in and cancel for membership in a timely manner. They take your money fast enough but when you want to cancel I have wait for 10 days and do a mail form. I did not have to do this when I joined.

I tried to cancel my membership with LA Fitness early March 2010, but because of their overcomplicated membership cancellation policy, I pay until June 10th. Here is the sequence of events in brief:

May 3, 2010: Called LA Fitness spoke with rep James Fox inquiring why it is still June 8, I was trying to cancel in March? Besides, they already charged me last month payment when I joined the LA Fitness. James F suggested last month charge is not refundable and everything is in accordance to policies.

I requested supervisor. James F said he is the supervisor. Requested a manager; again that is James F. To whom I can contact and complain? James F says to me, but there will be no refunds. LA Fitness cancellation policies designed to be overcomplicated to rob the customers and make them pay for services they no longer need and that are no longer provided. I was overcharged 3 months for services that I did not need requested, was trying to cancel and could not.

I joined LA Fitness with a monthly membership of $44.99 at a promotion time when it is a signature club. After a week, I received a letter from LA Fitness corporation in CA telling me that my membership was downgraded to $34.99 due to the club will be downgraded from signature to a regular club. A month after, I heard many new membership talking about the fee being reduced to $24.99. I talked to an LA Fitness employee, he checked my contract and told me that I still have a super member price of $34.99 so I can have free towel and use courts. Unless I do not want these two services, then my fee will be dropped to $24.99.

I don't need towel and use any court. So he changed something in his computer and then told me I am set for a price of $24.99 in the next month's bill. On the next day, I asked the same employee to give me a copy of contract. He told me that he checked my record again, and my existing account is not a super member, so I do not have access to towel and court. Therefore, my price is confirmed with $34.99. I was so disappointed. Two employees in this place that I deal with, are both telling me a lie. You cannot trust these people. I want everyone to know about this place. Think twice before joining this club if you do not want to be ripped off.

When I joined LA Fitness, it was for the purpose of becoming a member only. I was told that they would show me how to use the equipment without charge which they never did. When I requested this, I was told I needed personal training. I told them I could not afford personal training. Jeff, who is no longer with the company, pushed and pressured me. He said that I could try it for a month and if I didn't want to continue, I could cancel. I had the money for one month so I thought I would do it just for one month. I knew I wouldn't have money for this in the future.

When I tried to cancel, Jeff lied to me and told me that I could put this training on hold and not pay anything until I could afford it. It was only later that I found out I would have to pay $15.00 a month to keep it on hold and by that time it was too late to cancel something that I never agreed to in the first place. I called the corporate office on Michelson Dr. to cancel my training. I told them the whole story. They said I had a binding "contract" and it could not be cancelled. I told them I never signed a contract for personal training and therefore, had no contract.

When I asked them to produce this "contract", they referred me to the operations manager at my branch. She gave me a "contract" that I had never seen before, with a signature that had been transposed from an electronic pad which I used for my membership only. This is misrepresentation at the point of sale. I've been advised by a Judge who is a friend, that this is fraudulent and not my signature. When I spoke to LA Fitness about this, they said they would put my membership on hold for 6 months and not charge me. After 6 months, they began charging my credit card again. The only way I could get them to stop was by cancelling my card. Now, it's on my credit record that I'm not paying them money that I "owe" them.

Now, I need LA Fitness to recognize that I have no contract for personal training, to make this null and void and to contact the major credit reporting agencies to erase this negative record. I've spoken with them numerous times but to no avail. I want them to refund the money they charged me since I did not use the training.

Today, April 26, at LA Fitness on Fremont in Alhambra, CA, the water aerobics class coach was a no-show. Thirty minutes after inquiring at the desk, the desk clerk explained that the coach wasn't aware of the schedule. We learned from the clerk that the manager, Monique ** usually arrives about 10 am if we have a question. I cannot imagine how a business where the human body is stressed can operate safely without a manager or supervisor onsite during business hours. Management by phone is, in my view, an unacceptable manner to operate any business let alone where emergency situations could occur. Bottom line, LA Fitness customers should know there is no manager present in the morning. It appears that customers (members) are "on their own" when it comes to handling emergency or urgent situations.

My locker was robbed while I was working out. The perpetrator just took all my paper cash, leaving all credit cards, thankfully. But I would like the company to look into who was in the club during that time interval and see if any names match when others were robbed in the same fashion. I spoke with other members who said the same exact thing (modus operandi) happened to them. I lost between $75-$85.

I joined LA Fitness in November 2009. I joined both the gym and entered into a personal training contract for one year. At the time, I told the personal trainer that there was a possibility that I would be moving from my then address approximately one mile from the gym to Palos Verdes (30 miles south) and if that were to happen, I could not keep my personal trainer. I told him that there would not be time for me to go to the gym. I was told by Roman that was not a problem. If I moved away from my current address, I could cancel both memberships without any problem.

In January, I became engaged and knew I would be moving to Palos Verdes. I went into the gym and cancelled my gym membership and was assured that if I called the corporate office, I could cancel the personal trainer contract as they has promised at the time I signed up. My gym membership was cancelled immediately, and I was told by Jason ** at the corporate office that if I showed him proof of my new address, he would cancel my trainer membership and suspended my payments.

I just received my new car insurance, faxed it to the corporate office and was contacted by Alicia who told me if I lived within 25 miles of LA Fitness, no matter where it was, they would not cancel my contract. This was contrary to everything I had been told from the very beginning. They just withdrew money from my checking account for the month of April. I no longer have my gym membership, was assured that the personal trainer membership would be terminated by two people and they are deducting money and have changed everything they told me.

I have been deceived and lied to by LA Fitness. Their attitude is, "we understand, but too bad." Why would I cancel my gym membership if I had to keep the training contract? I was told at the time that both contracts would be cancelled. When I tried to call the corporate office, I was given to a bank of telephone people who couldn't have cared less about my situation. This is an unfair practice. Each person you speak with promises and assures you something different. As I read through all of the complaints, I am very aware that this seems to be a typical mode of operation and completely unacceptable.

Not easy to cancel membership. I have to pay an extra 2 months. The gym is dirty and members do not like to let you work-in, they leave their bags and equipment on floors, sit on stairs and are not required to have towels so there really is no one to look after the dirty equipment. Basically I talked to them 2 times about rules and they said they can't even post them.

I have only started the process but I can tell that they are out 3 memberships because my friends, including me, are going to another gym where rules do matter. They'll be out $6300.00 in the next five years because of their bad business.

Trying to cancel a membership with LA Fitness is like a bad joke. Not only can you not cancel at the location you signed up at, you have to send your cancellation request via certified or registered mail (Otherwise they will claim that they never received it). I followed these procedures to cancel my membership as well as the additional monthly fee for childcare.

I also sent a cancellation request for both on their website where you can access your account. They actually cancelled my membership but didn't cancel the childcare when I called the corporate location to ask what part of my letter and online correspondence was unclear, the rep asked if I sent in 2 letters, one for each request.

Of course not, I replied, why would I waste 2 pieces of paper when it fit easily on one? He said, well, that's the problem, you have to send in a separate request for each one. He also informed me that he cannot go look at my letter to verify my request because they don't keep them. I finally got him to cancel the childcare while I had him on the phone and to send me an email, so I had something in writing but he refused to credit back the final payment for the childcare. What good does the childcare do me for another month when my membership is cancelled? What a scam!

I was approached by John outside of a strip plaza where I had been shopping and he invited my husband and me to a free week at the gym to see if it would be something that we would be interested in. We set up an appointment for a Monday at 6:30 p.m. We showed up on time and were told by the young lady at the desk that he would be with us. We waited for 15 minutes and he never showed up. So at this point we told the young lady that we would be leaving and that I did not much care for the way that you did business. No one told us that he was with another client, or would we like to have someone else help us or even if we would like to tour the facilities to see what it was like. So we figured that you really did not want our business.

John calls the next to apologize and asked if we would give him another chance to make it up. So we did, and we set the appointment for the Thursday, which I had to call and cancel as I had an unexpected issue that I had to take care of. At which he said he would schedule for the following Friday which we did. He even called us on that day to remind us of the appointment. We showed up on time only to find out that he had already left for the day. At that point I really did not care who took care of us. I am not used to doing business that way. Your company seems to hire personnel that only care about their pay check and not about the customer. You obviously do not have your prospective client's interest at heart. Maybe corporate should make a visit down here and see what it rally is like. Or maybe that is how you do business.

I joined LA Fitness Club in March of last year. I used for one month and I could not be frequent so I asked to cancel. It was in the contract that I could cancel any time. The manager told me I could not cancel my membership there and gave me a form to cancel mailing it to CA. I did that and went back to the club to see if everything was okay. He said it was done right. Yesterday, I noticed in my credit card statement that they have been charging me since then. (Never stopped charging).

I called the center in CA and they told me they never received the form. They make things difficult for people to cancel, not allowing cancellations in the center we registered in first place. Then, they say they never received the cancellation form. The manager even told me it was okay and my membership had been cancelled. What should I do? I also called my credit card company and told them to dispute the charges and stop any future payments. When I talked to LA Fitness yesterday by phone, Ryan said he was cancelling the membership to make sure no more charges would happen. Please help me to get rid of these people. I haven't been to this place for a year! $34.99 times 12 months = approx $419.88 charged after cancellation. Thanks.

I am so glad I researched LA Fitness before joining! Thank you all for your feedback; you saved me a lot of headaches. The reason I researched it was that a mailing was sent to me to try it out and cost was the first thing on my mind. I called the 877 number and had automatic response. I did not like that but I thought to continue the call anyway.

I was asked to press 1 for the location I wanted. The phone rang forever, then someone unprofessional and with a monotone voice answers. My question was, "Could you tell me how much is the membership?" He said just a moment and left me on hold forever. I hung up. I called to another location and the same thing happened. I then was intrigued by the process and decided to research this outfit on the net. Thank God I did. I want to have fun and be fit not to aggravate myself needlessly. Good luck in the future!

I worked for LA Fitness for about a month. In that month, I found that this company is unethical. Working in the front desk, one of the primary jobs was doing clear-ups. A clear-up is to get back dues and get a card/account number. I did not mind this. But I was soon told that if a client thought they cancelled, ask how. Then tell them how to cancel and it has to be certified mail. I was told that if it isn't certified, the company then can say "it was lost in the mail". Our official response was to say this. Even though it was known that it probably was thrown away.

When you sign up, you may be double charged at first and that can lead to a lot of money. When you sign up, you have to pay a fee. First and last month dues but if the computer froze or if the sales rep hits the send button twice, you can be charged twice. It takes a week to reverse this charge. Also, got kids? Kids Klub is sometimes filled (in my location) over the number of kids allowed by state.

Worse yet, many of the girls have said that they were the only one for 20+ kids (Oregon law is one care person = 10 kids). Also, I was told since I was a female, I would have to sub in because the males do not do Kids Klub. Corporate took away the copier and fax machine so now, the software to scan people a copy of their contracts cannot be printed. Unless you have an email address, you will not get a copy.

So I left and cancelled my membership (I was a member beforehand). It took 15 days. I wrote comments about how unethical the company was and when I went to get my last paycheck, the manager questioned me about it. She denied that she ever told me that the cancellation forms get lost in the mail. I could not believe her flat-out lie because while working there, she told me at least on 2 occasions. It hurts people's credit and their trust.

I was on a seven-day pass that I printed up online. Everything was alright and going good, until I entered the locker room. It was the nastiest sight I had ever seen. There was feces and blood all over the toilets, bloody tampons stuffed into a little white box and some on the floor as well. The showers were very stained and had hair, and God knows what else on the floor of it. The carpet looked worst than the carpet you would find in most low-budget motels, and the whole changing area smelled of mildew and feet.

I quickly left out of the locker room as fast as I could and went in the pool area, and that was also a sight for sore eyes as well. The stains on the inside of the pool looked like something at a public park. It was awful. I couldn't believe people were paying money to use this facility. On my way back through the locker room, I came across a team member showing another female the ''amenities'' of the club. I couldn't believe they were showing people that and they were still choosing to workout here!

As I exited the locker room area, I ran into another employee; and I asked him what he did for LA Fitness. He said, ''I'm the lead janitor.'' And I felt that maybe he wasn't aware of the mess in the locker room, so I described to him what I saw. I was shocked at his reply; he replied, ''Ma'am, I'm sorry about that, but our female janitor doesn't get here for a few more hours or so.'' Needless to say, after talking with him, I decided that to finish the rest of my pass, I should attend only at night when they had adequate staff to clean up behind such people.

The next night, I got there at around 7pm, and true enough, it was a little cleaner and in the process of being cleaned by the female janitor who he obviously was referring to. As the night progressed, the more I witnessed that young woman (as she looked only 20 years old) cleaned and cleaned. 5 minutes after she was out the door, no doubt onto her next duties, the women would continue making a mess and deliberately tossing things everywhere.

Later that night, I even observed another guest yelling at the young woman demanding that she stopped cleaning the showers and let her get in the shower. I felt bad when the young woman just looked at me and shrugged her shoulders as if to say "Okay, have it your way." It seems outrageous, but it is true. The women were actually stopping her from cleaning those filthy showers!

When I thought of going back to L.A. Fitness at any one of their locations, I thought of how nasty it was, and I decided to join another club somewhere else. I couldn't belong to a club that would allow its members to stop a employee from cleaning and would have a period in the day where there was no one to clean at all.

''LA Fitness is dedicated to making your workout experience an exceptional one.'' Mine was very exceptional and unique, so much until I never wanted to return there again and never have. So all you who are thinking about joining, then think twice because it very nasty and might even be unsafe. Who knows?

After arriving at the gym, I entered the first men' s locker room. Changed my clothes and used locker number 134. I had placed my wedding band and watch into an inside, zippered compartment of my gym bag. I locked my locker. When I returned to my locker about a half an hour later, I found my locker wide open and my gym bag was open on the floor. My Platinum wedding band valued at $1,000.00 and Breitling Navitimer watch valued at $5,000.00 were both missing.

I went straight to the front desk and asked Jennifer S. to call the police for me. Officer C. of the 3rd Precinct, arrived shortly after. He took my information for case number 210CR0027910. He told me that he has been coming to this particular L.A. Fitness very often for the past few weeks for the same kind of incidents. High value watches and jewelry regularly being reported stolen. So regularly that while I was completing my report with office C., another gym member was waiting to file his report for a missing Rolex and cash.

After completing my police report, I filed an incident report with Jennifer S. at the front desk. Report attached. I was told that the gym is not liable for missing belongings. She also admitted that the gym knew about the problem but she did not state any action being taken to correct it.

Later that evening, I received a call from a detective with the 3rd Precinct to review my report. I was advised that the police have been dealing with a lot of reports filled at this L.A.Fitness and that the gym is claiming complete deniability and will not take any responsibility. This gym does not even have any cameras. They know about the problem and honestly don't care. I have already placed an official complaint with the Better Business Bureau, Fox News, and NBC News.

I cancelled my membership because I do not feel safe at this gym. I lost approx $6,000.00 worth of jewelry. I am terribly hurt that my wedding band is gone. that can never be replace.

I have never felt more welcome at a gym in my life! I love LA Fitness! The staff is very friendly and I am always greeted with a hello upon entering. I love that there isn't a contract too. Whenever I go to the gym, I never have to wait for a machine and it is always immaculately clean! Zak **, the general manager and Uriel ** have been such a big help to my fitness. Thank you so much!

I canceled my account in the middle of February online and by mail. They informed me because of the time period, they would still charge March's balance to my card but that would be the last. It's April and my bank just notified me that LA Fitness has charged the monthly fee again, after they said they would charge past March. I just got off the phone with the branch where I opened my account. They said that even though I canceled online that I would have to notify them in writing. I said I did, I mailed my cancellation. She said "did you send it certified?" Certified!

If you have to cancel with LA Fitness you can do it online, can do it by phone and you can mail it but if you don't mail the cancellation Certified, well then you're still a member! Now, I have to go get my cancellation form, fill it out again, and then go to the post office to have my mail certified! Oh and I have to do this now because if I don't do it within their given time frame, they will charge me again! They shouldn't be able to do this. They're ripping me off, right in front of my face! It needs to be stopped now.

Every time we go to the Gym, it is unbearable inside the women locker, by the sauna and women's bathroom. The Gym has a problem that it smells like sewer or septic tank smell. Every time we do mention when they will do something about it, all we get is "we are working on it." The reality is that you cannot breath, you have to take a gulp of air and hold it before you go in to change or use the lady's bathroom. The problem has to be a health issue and when you are going to a Gym to enjoy a work out and be healthier, it is not the ideal situation.

I signed up for personal training sessions with the now personal training sales Manager Brian **.I was hesitant to do so because I have been working out for years and feel I know what I am doing. I also did not find any of the trainers knowledgeable enough (except for Brian) to give me a good work out. I was also unsure if I could afford it and have the time to commit to a personal training schedule. I was told by Brian that he would make a exception with me and he would train me. I was also promised free sessions at this time.

He told me there is a 12 month commitment, but if I could not afford it or was not happy, he could cancel it at any time. He would just say "I moved out of the area". We negotiated 7 sessions for one month. He had me sign what I thought was to bill my credit card. It was a small screen like at most stores that you would pay using your ATM or credit card. On the screen was just an area to sign my name, but it was actually a contract. He did not disclose to me the details of the contract.

I asked if my credit card would be billed automatically every month or do I have the option to negotiate the number of sessions per month. He said no, the card is not billed every month and yes, if I want to negotiate the number of sessions for next month I could. I was given some diet info & a booklet for keeping track of my training. Behind the diet info was a contract that I had no idea I signed. He told me to look at the diet info. Nothing was said about a contract. I had no reason to question him. I felt I could trust him. It turns out he lied on all of these issues.

Within one month, he forgot 2 appointments we had, & doubled booked himself with 2 of us one time. Then he told me he was going to become sales manager & could not train me any more. I told him that we might as well forget the contract. He got agitated & wanted me to give this other trainer a try. I felt pressured and said yes. I asked how I could get rid of the 12 month agreement if I was not happy. He said I would have to show a return address out of town. Just mail a friend a letter to their address with my name on it & he will honor that. So I tried the other trainer & was okay with working out with him but still unsure if I wanted to continue this service. My husband lost his job & we are just relying on my income and his unemployment.

Now I get a bill from American Express. $161 was charged to my account from La Fitness. I brought the statement into Brian. He said it was not for personal training, but then looked it up on his computer and told me it was for personal training. I asked if I could negotiate the number of visits for the next month due to less income. He said that would be okay & he also would freeze my contract for one month. He was in a hurry & could not talk. I thought okay, I will use the sessions I paid for & the free sessions he promised me.

About 2 weeks later I had 2 sessions left that I paid for ,so I asked Brian how do I go about using my free sessions he promised me. He looked aggravated but looked on the computer at my contract ( which I still had no idea I signed). He said he did not write down any free sessions so he must not have promised me. He told me he gave me a great deal to begin with. I questioned him again. He started becoming very defensive & sarcastic, asking what would make me happy. I told him I did not appreciate his tone. He then stepped away from the computer, pointed his finger in my face and yelled, "I don't appreciate you calling me a liar!" He was yelling at me.

I was scared & embarrassed. I said, "I am done," and went into to changing room. I was shaking and was crying really upset & scared. I realized at that time I have been scammed and felt very betrayed. I went to go talk with him to resolve this issue. He would not talk to me, waved his hand & said, "I am done with you." I have 2 witnesses who saw him scream at me the first time. They were shocked at his reaction and agreed he was out of line. I called American Express. They said if I signed a contract that they could not waive the auto bill charge. I was going to cancel my card, that is when they put the payment on freeze.

On 2/9 I called general manager, Billy. He said he would look into it. He called me back and stated Brian denies losing his temper and to call corporate. I spoke with a Tyler. He told me he could not void the contract. He told me that I could get out of the contract but had to pay 50 % of number of sessions that I agreed to for a year. I was unaware that I agreed to a certain amount of sessions. He told me that I sound upset & suggested I freeze my membership for 6 months until my emotions settle. I did not agree with this and just wanted to be done with the club & the contract. He said that it looks like I like the work outs because I was so consistent. He said he would look into this matter but probably could not discontinue the contract, because it was basically Brian's word against mine.

On 2/12, I sent in a written request to stop all services, membership & personal training. La Fitness agreed to cancel my membership. I received a letter in the mail stating personal training membership will be cancelled once the initial term that I agreed upon is up. If I am still within my term & want to cancel & it is not for a reason stated in the contract, I will then be responsible for 50 % of the contract. I have not agreed to this. My card is still freezing this payment. I had to request this again because LA Fitness is saying that I need to honor the contract. My card states my credit will not be affected. And even if I cancelled American Express, the contract would still have to be honored if I lost. Please help. I feel stuck & scammed!

I know 2 more people who are unhappy with the personal training service and are looking into cancelling. One girl states she was told by Brian that she can cancel at any time, just to show her letter of change of address or work. I do not know if she has done this yet. If she cannot cancel, she may be interested in a class action suit.

I cancelled my membership using the LA Fitness form and mailed it in. They charged me for two months past the agreed upon cancellation time frame and when I called the home office, the customer service manager told me I should have sent the cancellation form using certified mail, even though there were no requirements on the form to do so. They had no answer as to how one would send certified mail to a PO box, which is the only address to be found on the web site or form. It is deplorable business practice.

I called for a price quote. I asked for a senior rate and the manager told me I have to bring in proof of age. Not a problem. All I want is a rate for the seniors. He told me it's a non published rate. I asked several times for the rate and he still refused to tell me. I tried to communicate more questions and he started lecturing me. Tried to call the home office and no number is listed.

They lost my business. I'll go down the road to Bowie Sport Fit, better customer services and refreshing, polite staff.

Every time the sauna goes out, it takes three or more days to repair (it has now been 6 days this time). I don't feel this is right, as many members as this club has and the amount of money each member pays "the sauna should be repaired within 24 hours." It's like going to a restaurant and them not having whats on the menu. Members not receiving services, contractually agreed too.

I am a member of LA fitness in Plainfield, NJ. I was registered with start-up fee of $75. I was supposed to get membership for multi club membership. Jason the sales rep mixed up and registered me for single club. I used to work in Plainfield, but I live in North Brunswick. I am now a full-time student and no longer working. There is a club in North Brunswick and I wanted to go and transfer the membership to that location. They told me I can't transfer but all I can do is upgrade to multi-location for $99.

The maximum start up fee is $150 for regular membership. I would end up paying $174 for utilizing the membership (more than I would if there was no specials at that time). Marge, the so-called manager, confirmed that Jason made a mistake, and said that she will call me next day to see if her manager can do something. Guess what, she never called. When I called her she said she's busy and can't speak with me. I called the next day. Someone picked up and told me that he is Marge's manager and he can't do anything, and I can complain all I want. I cancelled my membership. I want to file a law suit on LA Fitness and fight back the injustice done.

After having a total hip replacement and returning to the gym (LA Fitness), I was anxious to get back to my prior fitness level. I was approached for signing up for personal training by Tim D. As a registered nurse and fitness instructor, I was really impressed with the routine Tim put me through. I expressed interest in working out with him only and was advised that he would be my personal trainer.

I did sign up for 6 months' training, one time a week, under the impression that Tim would be the one to train me. Not only that, when I signed the contract I was not informed by him verbally that there would be a penalty if I chose to end the contract early. When I saw the small print in the contract I noted that there was a penalty for early cancellation of personal training up to 60% of what is owed for the remaining time left. I worked out with Tim a few times over about 4 weeks under the impression he would train me. Then on 3/5/10 I was informed by Gerald K. that Tim would not be my trainer and I was assigned to another trainer that I had not established a rapport. I felt confused, jerked around and felt that the way this was handled (money money money), was completely unprofessional and unbusiness-like.

Additionally, don't buy into the sales technique they use to buy personal training for one year. I was told that if I signed up for one year, that after I would just need maintenance. Also my body fat was measured using a contraption that had no scientific validity for using this to calculate body fat. Each statement lacks any scientific validity to support said statements. I called Zenoni at Corporate on 3/12/10 and complained about the lack of professionalism. She was not impressed and I had the feeling she could care less. Finally to get me off the phone, she told me she would contact the local VP by the name of Charles A. To date I have not heard anything from either of these individuals.

The moral of the story is watch out for LA Fitness, do not join and just find some local gym that is interested in your well-being, not just your wallet. I am left with no choice but to continue with the personal training as there was no compensation for my stress and frustration.

I am 75 years old and started the personal training program in Oviedo, Fl. I was told if ever needed to cancel I would just need a doctor's note. I had gone to my physician after having abdominal pain. It turned out that I have two inguinal hernias. I received a letter from the doctor to give to LA Fitness and they refused to cancel my $120.00 training sessions. They stated I would need another note. This note stated to discontinue my training sessions, all exercise and heavy lifting. LA Fitness denied this letter also and said I could in no way get out of my contract, they would have to put in on freeze for $15.00 per month because hernias get better and I would be able to come back. Give me a break, I am 75 years old and would not want to continue with the severe pain I have with my hernias. Who do they think they are? What do I do now?

I have been having this problem with an individual named Austin that works there at this location. He's harassing my father. I tried talking to the person in charge of him and he had an awful attitude toward the situation and has tried contacting the vice president Dean. No luck with this and it is very sad to see how poor customer service they provide to their "valued customers". I would like to discuss this with someone who will do something to resolve this issue.

Before I signed in for both the monthly membership and the personal trainer sessions, the guy that signed me up, his name was Gabriel, told me that I could cancel at any time since I told him that was one of my requirements to get the memberships. So, I started going to the gym and I liked the facilities for regular exercise but the "training sessions" were awful, with even one of the trainers sharing too much information with me rather than focusing in the work out, as it is only exactly 30 minutes for $40!

So, after a few sessions with different personal "trainers", I went back to the manager and told him that I wanted to keep my regular membership but I wanted to cancel the training sessions because those did not have any value and I was really dissatisfied with the service. Basically, to make the long story short, after countless efforts, this guy treated me like a rag even when he talked to me like I was so much inferior to him. Basically, he said I would have to pay the whole year in training session premiums before cancelling and of course I didn't. Extremely, bad customer satisfaction with the training services which do not provide the value they should, with the money you are paying.

I signed up for an annual, prepaid membership at LA Fitness about 4 years ago. At the time, there were some rates that were pretty close to each other at LA Fitness, and some that were much cheaper at other gyms. The members of my family have been longtime LA Fitness members, so I chose to pay more and sign up with LA Fitness. At the time I signed the agreement, I was promised (verbally, and in writing) 2 extra months for "every year" that I renewed before the expiration date. For this reason, I chose my plan over the other plans that I was considering.

Last year, I needed to renew my membership for the first time. I went to LA Fitness Diamond Bar and dealt with a manager, Larry. He pretended to listened to my grievance and feigned sympathy, but ultimately refused to even address my issue. Basically, if you have ever talked to a customer service representative who would continually tell you, "I understand how you feel, but..." without really answering your argument, you'd know how frustrated I felt.

Though Larry "showed" respect by being patient in the way he talked to me, his true lack of respect for customers shone through in the way that he refused to directly answer my questions--choosing instead to hide behind words like, "company policy" and "legally you can't do anything." (He said that LA Fitness was not obligated to honor promises made verbally, and in writing, by their sales representatives because such promises were not printed out by their computer, but were instead merely "scribbled" on my contract).

I finally went to the LA Fitness in La Verne, where I was allowed me to get my 2 free months without any hassle, and I thought my problem was solved. "I'll just go straight to La Verne next year". Well, this is next year, and I found out that, not only was I not given one of my free months, but also that I would no longer be given my free month next year (even though corporate office had promised it to me if I renewed before my membership expired). I called Mark, and I felt like I was talking to a clone of Larry. However, Mark was somewhat ruder (if that's really possible), because he would cut me off as I was speaking.

I'm extremely frustrated now, because I feel swindled. LA Fitness representatives promised me a "pay more now, pay a lot less later" plan, but they're now only going to fulfill the "pay more now" part of the plan. However, more than anything, I'm extremely irritated by how unreasonable their managers are. Mark kept telling me that it's not fair to make an exception for me by giving me an extra month--without ever bothering to stop and consider how unfair it is for me to be promised something, and then have this promise be revoked (three years later) without reason. I would, in all likelihood, not have signed this exact deal if I knew that they would consider honoring their promise to be a goodwill gesture, as opposed to something they should do because, really, a promise is a promise.

I seem to have no choice but to cut my losses and just accept this hand that was dealt to me but I just hope that someone successfully sues LA Fitness in the near future. Someone needs to teach this company about honoring their promises and claims.

When I initially joined LA Fitness, I was told that the fee I was paying would include me having a personal trainer. I told the representative, Bret, who was new at the time that I only wanted to join the club because I would be able work with a personal trainer. I made it very clear that I was only joining for this reason. He assured me that I would be able to work with the trainer and there would not be any additional fees. The day I signed up, I waited an hour for the trainer, Steve, to arrive. Only Steve was not a trainer, he was a fitness manager. After sitting down with Steve and discussing my fitness goals, he presented me with a ProResults Program Payment sheet.

At this point I became upset. I told Steve that I was told that my membership included a personal trainer. Steve laughed and said if that was true then everyone would have a trainer. I was quite sure he knew that I was frustrated at this point. My husband also became frustrated because he was sitting there when Bret told us that my membership would include a personal trainer. I told Steve that I really needed a trainer and that I could not pay all of this extra money because I thought that it was included in the membership. I also told him that I would have never joined if I knew that the fee did not include a trainer.

After sitting there getting nowhere, Steve said that I could come in the next day for a free training session. Only this was not a training session, we sat for an hour trying to figure out what deals they had that I could afford. I really felt that Steve was trying to help me. Steve told me that he could give me 3 free training sessions in order to compensate for the $149 trainer enrollment fee and then I could pay $90 for 3 sessions. The total I was to pay was $239. This was for a total of 6 sessions. I was so excited. I thought he was really hooking me up because he felt my pain. He also stated that I could pay $40 if I needed any additional sessions later.

I told Steve that that sounded good, and I came back and gave him my credit card. I asked him just to be sure if this would be the only charge, no surprises, and to charge it to this particular credit card, because my husband made it very clear to Steve and I that I could not charge the 239 to his card. I asked him again if this would be the only thing I would have to pay for because I just needed someone to show me how to use the machines in the gym and give me a workout routine. He said this would be a onetime fee and I would not have to pay anything else. Needless to say Steve lied. I am being charged money every month and I am in the process of trying to get the situation resolved. It has led me to a dead end. I was so excited to join a gym, but I hate that I joined LA Fitness.

This is by far the worst company I have ever worked for in my life! They don't care about their staff and have no integrity. All they care about is the next person that walks through the door so they can take their money. I'm embarrassed to have ever worked for them.

I recently joined the LA Fitness in Robinson Township, PA and it was one of the worst decisions that I have made in my adult life. This facility is so grossly oversold that words cannot adequately describe the situation, but I will try. There are 30-minute time limits on the cardio equipment, you need to register 30 minutes prior to classes to get into an aerobics or spin class. Even then, the rooms are packed, there are lines at the water fountains, 10 people deep, and don't even think of walking away from a piece of equipment to use the bathroom (which is downstairs) or you will return only to find your stuff moved onto the floor and someone--or better yet, some people now using the equipment.

While I do not use the nursery, I feel sorry for the kids that are in there and their parents could be considered unfit for leaving their children in such conditions. The ratio of kids to staff seems so out of whack that it strikes me as unsafe. It is painfully obvious that the management only cares about volume at all cost and not one bit about your future experience once you walk away from the sales desk where they promise you the world and then provide four walls, a roof, and some gym equipment to share with literally thousands of other members that all happened to get the "Special Limited Time Only Promotional Pricing."

Furthermore, they will tell you anything to get you sign up--flat out lies! I would urge anyone considering joining this place in the strongest of terms possible. Before you join, visit it several times specifically the evenings and weekends. I switched from another local club because it was $20 a month cheaper and now I realize that I'm not saving $20 a month--I'm wasting $29.95. The membership is unusable. I'll be returning to my old gym and eating the monthly dues at LA Fitness because I'm locked in for two years.

I had been going to L.A Fitness for 6 months. I then became a full time student in college. I asked the lady at the desk if I could cancel my membership, so I filled out some paperwork and she said it would be done. Well i haven't been working for about 4 months and I get a letter stating that I owe them 44$. I get phone calls day and night harassing me about it. I told them I haven't been to the gym in over 3 months. She said it did not matter and that I owe them. This place is a huge scam.

My wife purchased me a membership and personal training sessions at LA Fitness in Denton, Texas on December 7th, 2010. At that time, she was charged $146.12 for initial membership fee and $222 for personal training set up and first month. She was then billed for these additional sums: $32.46 on January 5th, 2010 for another month of membership fees.

On January 14th, 2010, I visited the LA Fitness in Denton for my first trainer session which was to include a fitness assessment. When I arrived for my appointment, the trainer was sleeping. I woke him up at his desk and he took me over to begin working out on weights. I asked him for a tour since I had never been to the facility. He took me on a tour. He did not know the locker policy for the facility. He then took me over to do some free weights. I told him that I should receive a fitness assessment first. He said that he could not do the assessment, and that the proper trainer to do so was not there.

He then said that I needed a trainer booklet, but could not locate one to give me. He said, "That's corporate fitness for you. Corporate fitness sucks." I asked what he meant by that. He stated, "LA Fitness fired me from the Lewisville store. The Denton facility was opened too early and we don't even have a scale to weigh you on for the assessment, or the booklet you are supposed to receive." He then was given permission to give me the fitness assessment on my next visit, even though he stated that he was not officially allowed to administer assessments.

When I arrived home, I contacted his supervisors and spoke with them about getting a refund as I did not feel comfortable patronizing LA Fitness in Denton after this experience. My wife spoke with 'Angela' and 'Issac,' both fitness trainer supervisors. Both indicated that they would not refund any money. On January 19th, 2010 we were billed for another month of trainer fees worth $172.00 and another charge for $32.46 on March 1st, 2010 when my wife received threatening phone calls requesting that we pay for another month of membership or we would be have 'credit problems.' My wife stated again that she wanted the membership cancelled and our money refunded. LA Fitness refuses to refund anything to us.

My complaint is really wanting to know why I pay 50 bucks a month and I hear a lot about people I know paying 30 bucks a month for the same services I'm receiving. Should I cancel my membership and go somewhere else? Because I really feel like I'm being ripped off, when I could be paying 30 bucks. Also, I love LA Fitness, but I feel like I"m paying too much, and my god mom signed up after me maybe last month. And I have been with LA Fitness since last year, and she pays 30 bucks. Someone please tell me what should I do about my situation.

I had my membership put on suspension, due to not being able to attend enough. Which means the month to month membership changes went from $30.00 to $10.00 until you can attend again. My card was being billed monthly. In Aug. 09 my card expired and L.A. Fitness sent a letter asking me to contact their accounting office with a new credit card information to continue membership. Well I didn't contact them because I didn't want to continue the month to month contract.

I never signed up for two years contract or anything like that. It was month to month and I could cancel my membership at any time. Well, I would think if you quit paying, you would be cancelled. Well, I received a call from a collection company telling me I owed them for the past seven months one week after I received a phone call and an e-mail asking if I would like to renew my membership for the same terms of $30.00 a month and only $60.00 fee. I declined then I get this call from collections. What is my recourse? They threatened to send this to the credit agencies, for a month to month that I wasn't even using.

This place is disgusting. It is never clean with used sweaty paper towels all over the place. Frequently, it runs out of towels to wipe down the machine and even the sanitizer is often gone. This place is simply a health hazard. Can you imagine? My wife went to the bathroom and there were used sanitary pads and other stuff overflowing from the receptacles, a real hole. The health department should close them up before someone really gets sick or gets HIV infected! The management just doesn't care, not the membership director or the operations manager!

I have been trying to cancel the membership as I am no longer able to attend due to serious injury and surgery. It will be quite a while before I can even think about attending a gym. The process is ridiculous. I did mail the form and have not heard anything and am still getting billed. When I looked up the customer service number, I get the local LA Fitness.

I joined LA fitness about a year ago. At first, it seemed to be a good place to work out. I am an avid swimmer and liked that they have a pool. The initiation fee was $100 and about $37 a month. After a couple months, my brother wanted to join and when we went to get it done, we were told by the salesperson that if he signed up under my account, he would get a discount and he would pay the same amount after his initiation fee of $100.

After signing, we went to the locker room and there is a sign plain as day on the wall reading "free initiation for this week." I immediately went back to the same salesperson and he told me that because he signed up under my account he could not receive the free initiation. I got very upset and asked for the manager. I told her what had happened and after a workout's length worth of arguing, she said to call corporate and there was nothing she could do. Nothing she could do? I signed up with them less than five minutes before! I called corporate and they just referred me back to the gym. My brother then told me to just forget about it and he would pay the amount and it didn't really affect me anyway. I found out that it would definitely affect me soon.

About four months later, my brother was going off to college so we went to the desk and asked to cancel his name from my account. They said that they couldn't do this in person and printed me a form to send to corporate. I asked them if the form had any specific information trying to find a reason why I had to mail a form to corporate. They said no and my next question was obviously, "Why do I have to send in a form? Here is my ID do it now because I don't want to be charged for another month." They then said to call corporate and they will hold my brother's payment until the form is received. I called and the customer service rep said she would do just that. Guess what, it didn't happen.

Four months, three forms and numerous calls to corporate later and I have still not had my brother cancelled from my account or reimbursed for the four months of payments. I spoke to the manager at the gym and she told me that there is no record of my brother scanning in since he left in September and he has proof that he is a member of a gym near his college. My next step (other than just complaining) is to file a fraud report with my bank. They will reimburse me for the amount and investigate LA fitness. I have ample proof to assist with this. I recommend this course of action to anyone who uses credit or debit to pay for their membership (especially automatic payment). I do not understand how companies can get away with this sort of thing. It is obvious they only have you send out the form to squeeze that extra month out of you (or in my case, several).

There is absolutely no reason we cannot cancel at the same place we signed up. The funny thing is I don't just blame LA Fitness, I blame the U.S. government. There are millions of complaints on thousands of businesses about this very type of issue. Companies squeezing little bits of money here and there from patrons which doesn't seem like much but adds up to millions. From 0 - $2000, almost no lawyer will take your case. So this window of money is perfect for any company to screw people out of. I am tired of complaining and absolutely nothing being done by anyone. All it is is complaining at this point.

I have mailed in a cancellation form two times, for my husband and I. I called them again because this is the third month I am being charged and they say they have not received the cancellation forms. This is also the third time I will be mailing this in. They have overcharged my account $40 because they "have not received" two cancellation requests.

I actually enjoy using the gym until I have a problem, and unfortunately, I have had a problem several times. You go on their website to complain, and they just direct you to your local gym. Now, the people at the local gym don't really seem to care about what your problem is, and I have never had anyone actually try to help me. Since they don't really seem to be monitored, because obviously corporate seems to stay out of the local club's business dealings, no one tries to give good customer service at all.

I have always been blown off and basically have gotten the impression that it is just my problem and there was nothing that I could do. It may take forever to get into each individual story, but the biggest complaint is that you cannot get a hold of anyone. Does the corporate office even have an email address? Does the corporate office even exist? Of course, when I get frustrated and decide that I do not want to deal with this club any longer, they make it almost impossible to quit. Someone really needs to start overseeing these clubs, because they have got to have the worst customer service that I have ever experienced.

I will explain briefly my most recent situation. I had frozen my account for a short period of time at the gym. About 2 months later, I started getting emails from La Fitness saying that they wanted me back. I was confused because I hadn't quit, so I ignored the emails. I kept getting them, so I opened it. It said that if I re-sign up, I will get my membership and half the fee and no sign-up fees. So I thought great. I rejoined and figured that since they were sending me these emails, that it would somehow cancel my old account.

They charged for 2 months, first and last month's. I then saw that online I was getting charged for the frozen account too. I tried to log onto my account, but it kept saying that it was invalid. I called up there and talked to a young girl who had no idea what to do. She said that I can cancel online. I told her that I could not even access my account. She said she would unfreeze it and that should help.

As soon as she unfroze it, I got another email stating that I was charged a full month's service for unfreezing the account. This is 3 times I am being charged. I called the next day for a manager, and she told me that there was nothing that she can do. Until I properly cancel the accounts, I was just going to keep getting charged for both accounts. She did not even try to listen to the mix up of the situation.

There was no one willing to work with me or apologies or anything. She just told me that until I send in the forms and canceled, there was nothing that they could do and they were going to continue to charge me. Also, I had signed my mother up too, so now I am being charged for 3 accounts. My mistake, so now I have to eat it, and there is nothing they are planning to do to get this resolved for me. It is absolute horrible customer service.

This is a follow up on my original complaint. Orlando *** with the corporate office of LA Fitness called me back and took care of everything. He also said that he would work on the fact that the facility Operation Manager's claim that they have no supervisor available to speak with customers. He also said that he would work on making cancelling a person's membership much easier. He also agreed it would be advantageous to send an email to members who have their accounts frozen just before their membership payments will start up again. All in all, he was extremely helpful!

On November 15, 2007, I signed myself, my daughter and my nephew up for memberships with LA Fitness to include a training plan. When I wanted to cancel my nephew's membership, as everyone else stated, it was an act of God that had to be processed and I was charged at least 4-months of additional membership fees amounting to $120. Then on September 28, 2008, I called to cancel mine and my daughter's memberships and was convinced to "pay" to put my account "on-hold" until we were ready to come back. But, what happened was they only put a temporary hold on my account and it started to automatically debit my account again for membership fees.

So, on January 28, 2009, I spoke to Ronald at LA Fitness and he then, over the phone, cancelled my membership but, he put my daughter's account "on-hold" again. So, without any notice other than the confirmation email sent to me on January 28, 2009, they started to debit my account again in August 2009. The real kicker to this is my bank was bought out and credit/debit card number changed completely and yet LA Fitness was able to charge my account for 6 additional months, another $180.

My first complaint is that LA Fitness does not feel that they need to notify a person that they are going to begin debiting their account again before they do it and somehow they were able to obtain credit/debit card information that I never provided to them. My second complaint is that there is no one at a corporate level that can assist with resolution to these issues and the only person you can talk to is at the facility level and they don't seem to have supervisors. What is this, a corporate stone wall?

I have gone through their stupid cancellation policy and these thieves kept taking money out of my account. I will get to the bottom of this one way or another and I will never again have anything to do with them again. All these gyms are scum.

There are thirteen treadmills when they are all in use. They all short circuit when people are using them. This is a serious safety concern. They just stop. There's no warning. If someone was to hurt themselves, it could be serious. I have complained about these issues for over a year to management there at the club and I even contacted corporate. Still, nothing has been done.

This past fall, I cancelled my membership with LA Fitness. Although, they did honor the cancellation on my membership, they continued to charge me for child care. When I realized what they had done, I called the club and spoke to a very young woman who claimed she is a manager. I explained what had happened and asked what I can do to recoup the unauthorized charges. She said there is nothing I can do to get my money back because the child care was a separate account and it was my responsibility to cancel that account as well.

I said that doesn't make any sense. Why would I need child care when I am no longer a member? I asked to speak to her manager, as it is unlikely that a true "manager" would be answering the phones at the front desk. I am still waiting to hear from "Tim" but if he strikes the same tone, they will see me in small claims.

I was a member of your establishment and due to a recent move and separation, I was not able to fit it into my schedule. So I had to postpone my gym membership and now I am back on schedule. I was invited by my co-workers and friends to try out the Spin class on a guest pass. We all had never participated in the class and wanted to check it out. We were all looking forward to friends getting together to enjoying an evening of fitness and fun. Well, that never happened and my friends were very upset for me as well as myself.

I was denied access for some lame excuse that because I was a past member, I could not attend the class. If I wanted to attend, I must come up with $15.00 right there and then. I had only come in with my I.D. because I am a "guest." There really is no back up or truth behind his reason. You have records of guests as well as visitors so you can see if someone is abusing a pass.

Look, we all know how a business is run and that sure is not the way. If you want to continue bringing in new and recent members, let me advise you that is sure not the way to do it. Not only myself, but my friends and boyfriend whom I couldn't work out with were totally disgusted with the manager, Phil **'s actions and excuse. LA Fitness has put a bad taste in business etiquette for me and my friends and anyone else who has heard the story. Way to go LA Fitness!

On 01/17/2010, I was at Ashley's furniture store in Altemonte Springs, Florida. When I left the store, I noticed every car in the parking lot has a free 7 day pass from LA Fitness placed in the window on the driver's side. It surprised me because I only see this kind of advertising placed on cars' windshields. Anyhow, I tried to take the card out but it was tucked in deeply. I tried to roll the window down but the card went inside the door along with the glass. I took another card from the car parked next to me and it had this address: LA Fitness, 1074 Montgomery Rd., Altemonte Springs, FL 32714,Tel: 407-304-8020.

On the back it was stamped by Tonya who is apparently one of the salespersons. I contacted Tonya, Mike, the manager, Jenna, another manager,and Tammy and I left several messages and would not return my phone calls. They were extremely rude and uncooperative and would not give me any information. Now I need to bring my car to the Dealership to get out the card that was unlawfully put in my car to avoid future problems. I have already sent a letter to the corporate office in Irvine, California. I should not be responsible to pay for someone else's idiotic actions and lose one day of work to take care of it.

I was coming in to work at my place of employment and 3 guys from LA Fitness had a table and signup sheets. One of them asked me if I wanted to join and I said no and went in to work. Supposedly one guy said that "I had a fat ** and cottage cheese leg and he would even put his face in between by legs and made graphic remarks about my ** and backside". He told many customers who were outside of my work and they told him not to say those things. The guy did not care.

My husband and I went into LA Fitness to cancel our membership. The Operations Director, RJ, convinced us to freeze our account through the winter. After agreeing to keep our membership, we were still charged our monthly fees after being told that we would not be charged. It overdrew my account and I am still trying to get my money back and pay all of the fees that my account was charged for being overdrawn. I went in to confront them and cancel. I was told that I had to mail a form to the corporate office and that my membership would be cancelled when it was received by the corporate office. Do not join LA Fitness. It is impossible to cancel your membership. I am still waiting for my membership to be cancelled.

My regular gym had closed, (they gave me a deal that LA Fitness, the much closer gym, wouldn't). I went to look at LA Fitness a week ago to see if I liked it. So I walked up to and boarded a bus that took me 2 miles to the gym, (I am disabled). I was allowed access and I appreciated that. I didn't have time to really work out so I walked around a bit, stepped on a treadmill to see if it was old and/or slipped, walked through the weights section, went in to see the locker room etc. In the locker room, I discovered a bunch of coupons, signed by Chris for a 7 day free trial. It was perfect!

I didn't have to hurry through and make a decision right away and could work out anytime during a 1 week period. I took the coupon and exited. I was there less than 1/2 hr. I could still catch a bus and get to where I was going in plenty of time. Okay, a few days after I walked through the gym, I received a call from Jay asking me if I'm going to join. I told him Ryan let me take a look and then told him about the coupon and he told me fine. All I need to do is bring my license and I'll get a 7 day pass. I even set up an appointment time for me to start. It was today, (1/18).

I told him, "I was told to come here and use my 7 day pass by the guy who let me have that 1/2 hr access (Ryan). Not only him but another guy told me the same thing (Jay). I let them both aware that I was there that 1 day. Ryan, in fact was the guy that let me do it and he never said a word about this. In fact, he told me to come on down to the gym".

Chris, then went to get Ryan and Ryan told me the same thing. He said, that 1 day was it! I have to join right now, or go home. The attitude was very different now. I told him, "You told me to come and do the 7 day trial yourself. Why didn't you tell me I had to join, or else?. Instead you told me to come." He said that he didn't realize I had that 1 day access.(What?). Either he was stupid or lying (I'm sure it was the latter), because it was made clear to me on the phone that he knew. He also knew I was just there for a walk around and not a workout and that I was only there for less than a half hr. He goes, "Well, what else do you need to know? You saw what we had. So now, you know. Join or go home". (in so many words. In fact his last words were, "Go find another gym that will let you work out for free").

There are so many things wrong on so many levels with that kind of treatment..I don't even know where to start. First of all, why wasn't I told there was such a thing (apparently, standard and normal procedure), as a 7 day trial period when I arrived that 1st day? Do you know the only way one could get that coupon was by going into the locker room on a visit? How the heck is a person off the street supposed to know? Only, when into the gym lockers would one know.

Secondly, I'm okay if I knew that the1 time was it. I would have spent more time looking around, asking questions, etc. Ryan goes, "You've seen everything so what do you need 7 days for?" Why do they even have those passes then? My questions and things I would have sought out were things like "I hear you can't get a treadmill at night because it is too crowded, how is the shower pressure, is the tiny sauna always full, as it was the day I was there, when is the best time to come, etc." I would have checked out those (especially going at night since that would be when I could go), and many other things that I'd want to know during the 7 day trial, before plunking down a $400 commitment.

This is unprofessional and I was lied to. What a great advertisement Ryan is for the class of LA Fitness. I was disgusted. Anyway, that's my story. Now, there is so much. But do you know what Ryan, said to me, about all the ** I had to go through? He said, "Well, you're wasting our time." The rest of the event was mostly emotional. No one likes to be insulted, especially by the guy who invited you to the party, so to speak, then yanks away the invitation with an insult to boot.

Every time I go in to work out, the facility is very dirty! The bathroom is so dirty that it is almost unbearable and the children's bathroom, in the daycare, is even worse! If I am paying for a service, I expect for it to be clean and orderly, especially if it is somewhere where my child is!

Manager very rude! She told me if I wanted a work out to go some place else and to hurry up. She wanted to close as she was stuffing her face with candy. The facility was supposed to be open for another 20 minute. I won't go back.

FYI, I just visited LA Fitness in Tukwila, WA. Nice facility, but I did notice that not one TV monitor had Fox News. I asked the front desk why and she said there was a block on the channel and it was corporate policy. I said that Fox News is the number one news network by a 2 to 1 margin and they should at least be balance and provide Fox and CNN. Buyer beware!

I went in to my local L.A. Fitness (Glendale AZ) on or about 20 Nov 2008 to cancel my gym membership. I was told I had to send a cancellation form request off to another L.A. Fitness in California and they would process the cancellation. I was handed the form and I filled it out and sent it off. A week later, I was deployed to Kirkuk, Iraq for six months. My membership didn't get cancelled and I had no way of knowing it. It had been an automatic deduction from my checking account. It wasn't until I moved in August of 2009 and switched banks that I was later notified that not only was I being charged for a membership I wasn't using, I was one month behind and I received a bill for one month's membership! Outrageous! I was out of the country for six months and unaware that I was being charged for another six months.

I immediately called on 13 Nov 2009 when I found out my membership was never cancelled. I have been in the USAF for almost 17 years, deployed five times out of country (twice to Iraq) and I've never gotten the runaround or had this much trouble cancelling a service as I've had with cancelling my L.A. Fitness membership. I was told by a L.A. Fitness representative, Michelle, on 13 Nov 2009 at 08:30 a.m. Arizona time that I would be refunded $299.90 for 10 months and that the month or two I was now behind would be charged off. She said I would get a refund check for $299.90 in 5-6 weeks.

I called Jan 13, 2010 to check up on the status of the refund because I never got it. I got a customer service rep named Cindy. She informed me that $74.97 was refunded back to the checking account that it came out of. I told her that 1.) This account was closed in August of 2009 and 2.) I was told I would get refunded $299.90. Cindy explained that they can only refund three months (not what I was originally told) and to call my bank and see what happened to the money. I called my bank and they said that the account is closed and there are no transactions that have occurred since the account was closed. (Exactly what I figured. How can they credit an account that no longer exists?) When I called Cindy back, she said the money was refunded and there is nothing L.A Fitness can do. I need to take it up with the bank! So here I am, out for a one year membership I didn't use and not even a three-month (or 10 month!) refund as promised! Help!

I cancelled my daughter's membership in September because she started college and would not be using it. I went on the website, downloaded the form, completed it and mailed it! I was under the impression that it was cancelled and I just found out in January that LA Fitness never cancelled it and they refuse to refund my money. They said unless I sent it certified, I cannot receive a refund. The manager, Jack, also refused to provide me with his supervisor's name or the contact information of anyone above him. I asked him how did he know that I intended to cancel in September, and he said that September 13th was the day that I went to the website to download the form. I told him that if he knew that, then I cannot help it if someone at the corporate office is not doing their job and canceling memberships in a timely manner.

Would someone please help us? LA Fitness's business practices are unfair and they are taking advantage of consumers! I am due a refund of $162.38. If someone does not step in and stop them; they surely will continue to rip people off!

I got my younger cousin a gym membership for the summer when he is off of school. I was told by the LA Fitness guy that they had a specific summer deal. After summer, I just had to pay $25.00 and it will start again next summer. LA Fitness pulled the monthly charge from my account 3 months later. I called in to the corporate office assuming they made a mistake. I was told no such plan existed and to call my local LA Fitness. I called and talked to the operations manager. She told me she wasn't there and therefore their policy stood. I told her that is unacceptable. She told me to call corporate.

I'm sick of the obvious cat and mouse game. I told her I just wanted to cancel his membership. She told me I could come in and get a form or type a letter. I decided to type a letter because I also wanted to let them know about this situation. I send 2 letters to them with no response. I steadily call in. Finally, I got someone "cool" enough at LA Fitness to let me in on the corporate scheme. He told me they don't look at any envelopes sent or read anything. All they do is scan their form. Their cancellation form is a print out that you're supposed to fold and has a bar code on it. I understand that is just hearsay, but I find their cancellation policy absurd and almost to the point of fraudulent. I can walk in and start a membership in 30 minutes but to cancel it takes weeks and they continue to bill you.

For the past two weeks, we have been unable to have our aqua aerobics class because the pump in the pool has been broken and the water has been too cold. This has been happening over the years but this is the longest that it has not been repaired. There is also mold and mildew on the walls in the pool area. This is unacceptable. We are charged each month and cannot use the facility. Many of LA Fitness members have gone over to lifetime and members in my class are considering it as well as me. We need to be able to have our water aerobics class when they are scheduled.

I contacted the corporate office when the Denton, TX club told me I couldn't see the contract Terms and Conditions, prior to giving them my information (including credit card) and them entering the sale in their system. The local club is fairly new, and I don't fault them for following the company policy, but I am one of the few who actually read contracts before signing. The local club assured me that I could back out at any time, but after reading so many complaints online, I was skeptical.

I contacted the corporate office first on 1/5/2010 and was told that the club should be able to print out a blank contract, but he would email me one anyway. The email never came, so I called back on 1/6/2010. After two hung ups on their end, a lady told me that they were not allowed to send out Terms and Conditions in advance, because I "might change them" and that it wasn't a "contract, it is a monthly agreement."

I think she needs to go take a basic business law class. She said that I could go to the club and read the Terms and Conditions, but they couldn't leave the club. Are you kidding me? At this point, I want an attorney to read over them, as I don't trust a business that operates this way. As I told her, I'm glad I found out how they operate before I signed up. Beware, this is not the type of business I want to work with.

I visit my family 3 times a year in Glendora, CA and I used to sign up for one time fee of $50 for one month. Last July 2009, a salesperson named Travis, told me that it would be more interesting to sign up as a member and that he would offer me a more interesting deal. He said I would pay a $140 one time fee and $34.99 per month.

He said that when I'm out of town, I would not pay the monthly fees by putting a hold on the account until I come back, then they will reactivate the account. He said that there would be no fees for putting the account on hold and reactivating it. He said that there is also no need to have contracts because LA Fitness is very ecological.

Well, it is full of **, when I left California, I called Travis to put my account on hold and reminding him that there should be no fees. Well, I came back to France and I see that my account is being debited every month for 434.99. I called them five times already, and now they tell me that Travis has been promoted as a manager in LaVerne office and that Peter is the new manager. I explained it to Peter and he told me he would take care of everything.

However, I am still being debited every month and I still have not been refunded for those amounts. They keep promising to refund me the monthly fees unused, but up to know, nothing is done and they keep debiting my account for $34.99. I've called them, Travis and Peter, several times but I was only given false promises.

DON'T sign up with LA Fitness! In February, 2009, I signed up for a membership in Marina del Rey for $29 a month. I also signed up for a 9-month personal training for $312 per month, which will end on November 23rd, 2009 and that would be the last payment. In September 2009, I received a letter from LA Fitness thanking me for signing up for 14 months starting mid-October 2009 for $168 per Month.

I immediately called LA Fitness and told them that I did not sign up for this! I also told them that my plan was ending on November 23rd 2009. And I told them I also wanted my membership for the 29th to end in November. I asked if I should put something in writing, but they said, I didn't have to. I got them to look me up online and confirm. And they told me I did not need to do anything else.

In December they took out the $29 from my credit card, but they also charged $168 which they were not authorized to do. I talked to my local LA Fitness and the manager, Andrew, told me I was right and that he would send an email to Corporate Office. That was December 16th 2009. They over drafted my bank account and in doing this, that cost me $35!

On December 24th, 2009 they took out $312 from my account. I came back from my holiday and went straight to my local LA Fitness to ask what would be done! The Manager, Andrew, sent a new email and told me to close my credit card, so that it wouldn't happen again! And then he told me to try and call the Corporate Office, but he didn't give me any number. I left and called 411, and got a number for another branch. I called them and spoke to a very nice girl, who told me her manager would like to try and solve this before I call Corporate Office. The manager was busy and she would just call me back. She never did.

It has cost me $168 + $29 + $312+ $35 by now. But the story is not over! I'll let you know how it goes! As I know, here in the US, when companies advertise on TV, they're allowed to say bad things about their competition. So, we should take our stories to one of LA Fitness competitors and let them use our stories in their advertising! Usually, I'm not about trashing others, but this is not right!

I have emailed them on 3 occasions starting 12/2/09 then again on 12/15/09, stating that they were not billing me for the correct membership fee, and I could not afford that amount and would not continue my membership if that was the cost. I was quoted $34.99 for both memberships for a total of $69.98. They billed me $84.98.

On 12/1/09, I paid them for two-month memberships, a first and last month, in case I cancelled. At the time of payment, I found they did charge me $84.98, but the person I signed up with stated it was start-up fees for the difference. I called them on 12/30/09 and told them to cancel my membership, as I had been trying for the last few weeks. At that time, they told me I had to print off a form and mail it. The website told me when I printed the form that I would have to pay for an extra month.

So they billed me on 12/30, took the money out of my account, which I told them I did not want. I paid an extra month of membership to allow for the notice of cancellation. I should not have to pay an extra month of membership. I have not used the membership at all, as I have wanted them to cancel from the beginning. (I never used their facilities.) All correspondence sent to me through my email came from this address, but they never responded. I realize I should not be refunded for the first and last payments, but I should not be billed an extra month.

I suggest you call your bank and tell them you lost your credit card and request a new one. The club will not be able to withdraw funds anymore and they will not report anything to credit bureau. They will simply cancel your account. They do not have the infrastructure to do any more than that. You won't be called or hassled. You would just be told at the desk that your account was canceled were you to try to get into a club afterward. Sounds south of ethical, but sometimes you need fire for fire. It's easier to get a new card than to keep calling and hassling them. It's what I did and it worked. The trouble is you will have to call anyone else who is drawing off that card and change your card number with them. But this is the quickest way. I've been through your plight. That's one reason I rarely use my debit card for automatic withdrawals for any bill paying except for utilities and such.

hi my name is Nancy, and i have a real bad expiriens with this company, firstible they service sucks as a member for 6 months, i use the gym for like 2 months only after that, i dint use it for the rest of the time and they never complain of me giving them my money for free, but when i miss 2 payments they where calling me like 5 times a day, and it got wors.this gym is new,and they never got good costumer service, thier personal is not friendly at all,i have 2 kids wich i put them in the kids club too, they only have 2 persons working on they kids club, and they have like 20 kids on it, they dont teke care u kids right, my son compling to me and said the one of the daycare attendent where screaming on my dougther she is 2 and my son is 7, my dougther go out of the club 2 times and they dint even notice,but they didt complain about my dougther been bad,and after missing a payment they call me several times and finilly spoke to one person and told her, the i have to fross my account sinse someone was usisng my credit card, and it would take 2 to 3 weeks ro solve the problem, i ask her of me not having any tipe of credit card or checks and i only have cash.

she told me cut not take cash,so i told her the as soon i got my new card and new chequing i will go to the club and give them my new info. she said yes and told me that she would put a note to let the others in acounting know that, what happend to me and they would not call me no more, but they did after an hour i spoke to this person they where colling me again it just looks to me like they dont have anithing alse to do. i work from 10 to 8pm 6 days a week and i never answer my phone, we ar not allowed to answer personal phone calls, and i cut not callthem back, but that was nothing since they cut not get incontac with me on the phone they stared asking every single person whos last name is the same as mine if they knuuw me to let me know that they have a issue with my account, they wiil give my name, they ask to persons that i know and they pretty close to me they have the same last nae but they ar not related to me, and the ask my sister in law to she call me and let me know, i got mad couse it was not the firt time, and i spoke to the manager in duti, hwos profecional studies in management ar not working at all, he call me a lair, he make me more mad that what i was allready,

this guy is not profetional at all,he was screaming at me,instead of traying to get the tings better he got them wors, he was disrispecfull, and isntead of dialing with the problem him self he put the girl who was the responsable for all this mistake to deal with me couse him self cut not do it, she cut not know what to said, she said that she miss to said somebody else name and she said mine and she also said the others person name, this person ar inreponsables in what it is a client privicy they dont do that they try to get theyr money no metter how,they ar wors that the banks creditors, and even maybe you owed more money to them they ar not looking for u like this persons ar, i would said after this expiriens of my with La Fitness i would give them a cero star and they dont even have enoug machines to workout u have to wait in line to use them, the service and the gym it self sucks,i would not recomend this gym to anybody who like good costumers services, friendly and confident.

After a contract modification reducing the number of sessions we were purchasing with a physical trainer, LA Fitness overcharged our credit card $150 per month for 8 months, in spite of many phone calls, meetings, letters with documentation, and our blocking the excess charges through our credit card company. Finally their accounting department reimbursed us for the overcharges but credited us $300 more than we were owed. LA Fitness immediately blocked our access to our physical trainer, despite the fact that we had over 30 sessions already paid for and that it was their error. Even after two 3-way conversations with LA Fitness with our credit card company assuring them the $300 had been re-charged to our account, we are still blocked two months later.

LA Fitness does not respond to letter, does not return most phone calls, stonewalls at all levels. They are woefully inefficient, uncaring, uncooperative, and unprofessional. They are ethically bankrupt and most likely dishonest and corrupt.

I rejoined La Fitness in April of 2009 with my original paperwork at my original price that I got from leaving my other gym to come to La Fitness. This was not the location I was going to be working out in and they assured me that the training sessions I was signing up for would be applicable to any of the gyms. When I tried to go to the gym that was my chosen location I was refused entry told I was not a member and physically removed from the premises. I was told my papers were in order and that the other gym only had to put it in the computer correctly. I cancelled my training sessions. I went to the other gym and they apologized and said they would take care of it. This happened 18 times.I was never allowed to work out at any time.

The last time I tried was the first week of September and was taken crying from the club of my choice. I went back to the original club and the other men who said the were the managers and that they were going to take care of it were mouthing I'm sorry behind some new man who said he's the manager and I will not ever be allowed in and it's up to him . My contract doesn't say I am a member and it doesn't say I'm not a member so get out. I took cancellation papers there and sent them in at the post office 5 minutes later.I had paid first ,last and 8 months to never be allowed in any gym and they are sending me threatening letters for more money.

To my knowledge, the cause of dysfunction of sauna room is only the timer which should be easily fixed. Many members including myself go to the fitness for having a warm sauna in the cold winter and yet we pay the full membership but could not use the facility!

LA Fitness lies about canceling memberships. Never let them have access to your accounts. They will continue to take money at higher rates after they know you are leaving. They are liers and theives. I intend to file charges of theft against them in LA. I would never believe anything they say.

3 month after the expiration of my personal trading sessions LA Fitness started charging $100 per month on my AMEX card although I have not set foot there ever since, I called the Yorba Linda club and talked to the manager who referred me to the training manager by name of Blake, he said that it looks like the previous training manger Dean initiated the new charges just before he left,

Blake promised to look into it and called back never did I called back, and instead of addressing my issue and, the manager tried to sell me on a new training and membership, and she would not address my complaint, she also said that any cancellation need to be in certified mail, I explained to her that this was not cancelation but new charges that are not related to previous contract, she referred me to the corporate office without giving me the number,

I Goggle the number in Irvine got hold of Chris who said that he will credit my credit back for the last two month, he did not explain why the charges took place in the first place, I asked him to confirm this by email he said he will do that, so far I still don't have confirmation, we'll see. Bye the way they are still charging $34.99 per month although when I log in LA Fitness website tells me under my account tab that the current status is cancelled. Got charged erroneously charged for $339.96

Never sign up for the personal training at LA Fitness at 7422 Louetta Rd, Spring, TX 77379. I paid for it every month. 8 out of 10 appointments that I made, the personal trainer was a no-show, even when I called earlier to make sure. Then when I got tired of it, I canceled my membership at LA Fitness. Yet, I find out that I was being charged several months, even after I quit and moved to Austin where there is no LA Fitness. Finally, I had to call and cancel.

They have the worst service and they deserve to be shut down.

I signed up for a membership to LA Fitness in spring of 09. I did not use the membership like I had planned. In fact I wasn't going at all, so I decided to cancel my membership. LA Fitness has a policy that a paper has to be printed off and filled out and mailed to California to cancel the membership. I did that even though to sign up I just went to a facility and did not understand why I couldn't do the same to cancel.

So November of 09 should have been my last automatic withdrawl for LA Fitness. LA Fitness went ahead and deducted the $34.99 dues from my account in December. Which they were not authorized to do. Which caused three transactions to bounce in my checking account. When I called LA Fitness,which they had already refunded the $34.99 to my checking, I was told that I was lucky to have gotten the refund that they gave me. I was told that they would not refund me the fees that I was charged at my bank because of their mistake.

I received two "GUEST PASS" for the gym. One was for 1 day and the other was for 7 days. I asked the manager which one was better to use, "my sister is going to work out with me". He asked if I had a memebership, yes, that is how I got the coupons from the corporate website. He asked my sister if she lived around here. "No, I am visiting from Mississippi". "Oh well then we can't honor the Guest Pass""Only local residents qualify". What crap is that! I told him the pass doesnt say anything about where you live. "sorry, it the policy. It is on our wall" He said it was to keep the rif raf out. He said we could work out if we paid $15.00. I decline and said there is no way I would have my sister pay to work out when we have a free coupon.

Obscenely difficult to cancel membership. If they are going to make it that difficult to cancel then they should make it that difficult to join. Let them see how that affects their business.

This was the LA Fitness located at the Kenwood Mall in Cincinnati Ohio.

I was interested in joining LA Fitness. As a result, I decided to tour the facilities and meet with someone who could supply me with information. It took almost a week to iron out the details of the plan. As the company would supply nothing in writing to me, I was somewhat concerned. They wouldn't print out the plan that they could pull up on their computer for me with all of the details. They told me not to worry because all of the details were in the contract. This was not the case. I tried to sign-up for the program on-line with a URL they provided to me. I decided not to complete my on-line application this way because as I went through the process nothing stipulated my rights or the items I was promised. As a result, I called and asked them to fax me a copy of their contract.

They faxed me one page which did not include the majority of the details we discussed. I wrote an addendum to the contract with my specifics based on the conversation I had with the individual who was helping me. LA Fitness would not sign this page even though it outlined our discussions clearly and specifically. Then they faxed me another contract to sign - this one was three pages rather than one page. I was able to add in the details of our conversation in my handwriting to the first page. Then I crossed out the indemnity clause on a second page due to the fact that LAFitness disclaims all liability regarding you or your children on the premises (whether on the equipment or in Kids Care).

They specifically disclaim all liability "whether caused by the active or passive negligence of LA Fitness or otherwise" I crossed out this entire section for waiver of liability and indemnity because I don't believe if they are negligent they should require a potential customer or customer to sign away any right to recourse. They general manager of the LA Fitness called me and said that I must sign that section for the contract to be valid. I explained to him that I was uncomfortable signing that LAFitness has no liability even if LAFitness is negligent. I asked if he or his corporate legal department could modify the agreement to something more reasonable and then I would sign the section. I was told that was not possible and I would need to sign the section as presented. As I was unwilling to do this the manager said he was going to shred my contract.

I am extremely frustrated at the effort on their part to not provide your rights as provided in conversation in their contract unless you go through hoops to put it in yourself. Then, you can't even use their service unless you are willing to sign something completely unreasonable. Are they even allowed to disclaim liability from negligence by law even if in their contract? This is ridiculous.

We spoke to the Livonia, MI manager, whose name is Shaun or Will? Apparently his nickname is Shaun, but his name is Will? He told me that the offer I had received via email was expired and no longer valid. I asked him to allow me to pull up my email and show him. He said he couldnt do that. He went on to say that the offer I was referring to would only allow my fiance and I to work out together. He also wanted to charge us well over $200 to sign up. We repeatedly told him that didnt make sense and he started his sales pitch about what a great deal I had on my account, that I had access to all signature clubs (although there were none in Michigan at the time) and bragged about the upcoming club in Royal Oak and how it was going to be a Signature club. He called one of his co-workers over to look at the screen and was gushing about what a great deal I had; how he had never seen anything like that before, etc. Shaun/Will seemed shady and we werent willing to spend the money to sign up

We decided we would visit the Troy location, which I had been familiar with. I also decided to take advantage of my free personal trainer session and made an appointment. The Friday after Thanksgiving (11/27), we went to the gym and checked in. We told the lady at the desk that my fiance was interested in joining and I was there for my appointment. She was busy and said she would tell the trainer I was there and told us to go ahead and work out and check in with her before we left to register. I was waiting for the trainer (Matt Hancock) and decided to go back to the front desk to make sure he knew I was there. She told me he was with someone, but was finishing up. I told her I would be on the treadmill and she said Matt would come get me as soon as he was ready. Matt never came..

As we were leaving, we spoke to Carlos, about a membership for my fiance. I told him I was disappointed about my session, but things happen, right? He started reviewing enrollment options, which were much more reasonable that Shaun/Will. We started telling him about what we were told and he involved the manager, Marcy. She was flabbergasted and could not believe Shaun/Will. She went on with her own monologue about how some of these people think LA Fitness is Ballys. She provided us with an email address for the district manager, Nick. My fiance signed up about the same time the trainer that I had the appointment with walked in. He said the lady at the front desk never told him I was there and offered to set up another appointment. So, I set up an appointment for the following weekend with him. That week, my fiance sent an email to the district manager, Nick, expressing his dissatisfaction. To date, he has not received any type of response at all.

I went in for my session the next weekend (Saturday 12/5) and was provided with pricing options. After thinking about it on Sunday and discussing the options with my fiance, I decided I couldnt really afford it. I called on Monday morning and spoke with Matt again. He asked if I would be willing to continue with the training if he reduced the price from $320/month to $240/month. I said that I would. He said he would call his manager and confirmed my appointment that night at 5:00. Might I add that my session on Saturday left me extremely sore for days to the point in which I could not even lift my arms high enough to put on makeup or put on a shirt.

After work on Monday (12/7) I went to LA Fitness to get the paperwork in order and go to my first official session. I stopped and talked with Matt, who was having difficulty with the system. He told me to go ahead with my session and check in with him afterward. I followed the direction and met back with Matt. I had been charged $419.99, which was the sign up fee for the original deal and the first month payment. The new deal was only for $339, so Matt said I would receive an $80 credit to my account. He was having problems with the system and had to hand write the contract, which stated I would receive an $80 credit. Some other manager, Chris, was there and said he would handle everything. Happy days?

Nope, on Wednesday (12/9), I had two charges in my bank account - $419.99 and $379.00. I called Matt right away and he said he would look into it and make sure my account was handled. In the meantime, I transferred money from my savings account into my checking account to cover the pending checks I had written. He never called back Wednesday or Thursday.

I called him again on Friday (12/11). He said the credit had been processed and I should receive my credit any day. I asked about the $40 discrepancy it appears the friendly manager, Chris, decided to charge me for the personal training session that took place before I had signed the contract, even though it was their system problem that caused it to happen. At no point did I EVER agree to pay the $40. Matt apologized, said he would give me a free session. Fine.

Saturday (12/12), no credit in my account. I called first thing in the morning, lady who answered the phone told me Matt was with a customer and he would call me back. He didnt. So, I called back Saturday evening and spoke with the weekend manager, Gino. He told me the credit would be in my account by Wednesday. I told him I wanted to cancel my gym membership and my personal trainer membership. He told me I had to wait until I received my credit, and then I could cancel. Matt called me on Monday and I couldnt bring myself to talk to him at this point.

Monday night (12/14) Shemean from corporate left me a message to confirm my training and left her number if I had any questions. I called her right back and left a message saying I had questions and would like a call back. I have not yet received a call back.

Friday, 12/18, no credit to my account. I decided to stop in at lunch and make a personal visit. Matt assured me that he was doing everything on his end to process the credit and that it sometimes took longer because everything had to be approved by corporate in LA. I told him that I was extremely dissatisfied with LA Fitness and wanted to cancel my membership. He told me if I cancelled, I would be charged half of the contract total, because the three days had passed. I told him I had been expressing my desire to cancel since 12/9, but kept being brushed off had to wait for my credit, etc. He pretty much said that was the way it was. At this point, another manager, Nick, was at the gym. He told me he would approve my credit that afternoon and corporate would receive it Monday. Evidently corporate processes refunds on Tuesdays and Thursdays. I assume Nick is the same manager my fiance emailed a month prior and still had not received a response. At this point, I realize I am totally screwed. I tried to make the most of it, which only resulted in getting walked on more. I made an appointment for a personal training session the next day in Livonia, with Daryl.

Saturday 12/19 went to gym for training session. Only problem was, there was some kind of breakdown in communication between the person who answered the phone and the trainer and my name was not on the schedule. Some other trainer said he was sorry and offered to make another appointment. No thanks. As I was leaving, I asked the person at the front desk to document in my account that I came in for a training session and the person wasnt there. Evidently this was ridiculous in her mind, as she had already written someone somewhere a note? I finally became very agitated 2 weeks and $460 dollars later, and nada.

"General Manager of a Cubicle" said he couldn't get the TV's fixed and there was a problem with the music system.

I decided to appeal to LA Fitness' sense of decency, which it turns out they do not have. It quickly became obvious to me their business is run on pressure sales and total lack of customer service, not to mention lack of ethics or morales.

They refuse to give out the corporate office number and I could not even find it on the internet. This to me is a huge red flag as to how they run their business, and that if it were not for pressure sales or binding unsuspecting targets to long-term contracts, they could not stay in business.

Is this still America? Do we not try to protect our citizens from these type of business practices?

This place is a dump and must be cited by the health department. It is n it clean. Waste basket full of refuse and the trash cans in the ladies bathroom often over flows with sanitary pads!

Machines are never cleaned by the and god forbid they are broken takes weeks to repair. A total dive and totally unsanitary! I am sure the health department will take action once they investigate.

i complain to corporate few months ago, they told me to complain throgh the manager from the gym, i left my number several time never response. this gym is the one is located at City Of Downey california,(firestone Blvd) there is a lot of cockroaches all over the locker, this gym need people to keep up clean this gym, hope they can be able to clean it more often.in the morning there is no person who does any cleaning at all.

My experience is very like those already listed. Unfortunately, I didn't find these until AFTER I was scammed (fall 2009). Physical injuries of arm and back following training sessions. NO physical evaluations BEFORE. Several appointments at Kaiser documenting.

I've been trying to cancel this for 6 months. When they would not stop charging me monthly I canceled the credit card they were billing. They just don't get it. I've talked to them on numerous occasions and even sent them a letter by registered mail and they keep sending the same stupid letter. It's like trying to explain something to a deaf person that doesn't sign and can't read. No matter what you do they say "Okay" and send you the same form letter.

there have been many different things that have happened but now since sunday this club has no hot water,so we are taking cold showers & all we hear is that corporate is working on it. these people have no idea of customer service. if your payment is one day late they make sure to ask you when you are entering how you are paying for it before admitting you. can never get a straight answer from corporate or anyone there.

I lost hours at work and can no longer afford the training membership and they will not let me out of my contract. They suggested freezing my acct and feeling like I had no other choice I agreed to do that however they were to freeze my account for 3 months and suprise suprise they charged me anyways. I am soooo unhappy with LA Fitness and the tight hold they have on me with the contract. I understand contracts...I dont understand how a company can hold you to the contract when you lose your job or hours at your job in this day and age...give your customers a break or you will lose them for ever

I believe my son to have been cheated out of 200 and I believe that LA Fitness do the same things very often to lots of people. For this reason it is my public duty to spread details of their unfair practices to as many potential victims as possible. During my son's brief involvement with LA Fitness staff at our local branch: Lied to my son over the terms of contract, specifically terms of cancellation. Continually provided different answers to fob him off when he tried to cancel his membership. Produced a version of the contract that they claim he signed which did not match the original version of which he had kept a copy. Refused to accept responsibility for comments and promises made (and the staff who made them) when he was persuaded to sign up

Subsequently, staff at head office: Allowed us to pay, under protest, a full and final cancellation fee but then attempted to collect further payments via direct debit. Passed the matter of the further payments over to a Debt Management Company (with a vile and aggressive manner) within 5 days of the next payment apparently being due (it was later cancelled) and without any attempt at all to contact my son to ask why his direct debit arrangement had failed to pay out (he had been shrewd enough to cancel it). Promised to respond to my son's complaint within 14 days but took over 2 months to provide only a partial response

I cannot, of course, prove that any or all of the above represents LA Fitness' normal methods of doing business-- but a quick and easy internet search will enable you to see the general pattern of their dealings with various other less-than-satisfied customers. My own advice, given without prejudice, would be to join a different gym.

When I opened my account with LA Fitness it was over the phone with a phone call. The manager was very polite, explained I did not need to come in to fill out any paperwork and I gave my debit card information over the phone. At the time, I was sick, but wanted to start a fitness program during the New Year.

Once I started using LA Fitness I was really disappointed, even though the facilities are large and comfortable, with all the latest machines there is not a soul to help you. Instead a bunch of "suits" sitting at their desks would consult with you on the additional benefits of using a personal trainer. No one would lift a finger to help you otherwise. For my monthly membership fee of $39.95 I expected a whole lot more. The atmosphere was unfriendly and cold.

Even so, I kept my membership until I had an injury and could not go. Then I tried to cancel. As with others, I called first, and was told I had to go into the club to cancel membership. So then I went in to the club and got their cancellation form. I also went on line and tried to cancel my membership there, which I thought I successfully did, just in case. Instead, I have been hounded and rebilled for two months now. I have had two overdraft fees ($35.00 each) and again my membership still has not been cancelled after all of that. If there is a class action law suit, count me in. It should be just as easy to cancel membership as it was to sign up.

I wish I had seen this site before I had signed up. I've been fighting with them for four months to receive $70+ back for them charging my acct for a month of service after I had already cancelled. They actually charged me for two months but argue about the date of cancellation and would only give me one month back.

I've talked to the manager on several occasions and each time she tells me she is working on it. She has used the excuse that I didn't send my stupid cancellation paper to corporate by certified mail. I don't think there is a corporate but some basic answering service ppl in cubbies in a warehouse because you can never speak to anyone in management. You only get sent back to your stupid branch who isn't helping you.

I'm contacting local media about this issue and hope to get my money back. I tell everyone not to join. Shame on this company for being so greedy. I'm out $140+ that I could use to pay bills. The economy has affected me negatively as it has so many and I can really use the money. That's the reason I cancelled my membership in the first place.

when i signed up for the personal trainer program i ask the man was this a contract he told me no. now that i want to cancel they told me that a sign and contract and agreement that i had no idea about. talk to the people at the gym they said its nothing they can do ask for the corporate office number, called they where rude and not very helpful talk to 2 different people a man named kevin and a woman named erin ( lied and said her name was katrina).

kevin told me that there was nothing he could do so ask to speak to someone over him told me he was it there was no one over him. called back and left a message for on a hispanic man voice mail a lady (erin) called back when i told her what happen she i signed a agreement(contract) and that there was nothing she could do. i was like even though i was tricked and mislead by one of thier workers, she said you still sighned and hung up in my face. called back talk to another she said she was going to contract the vp in my area and send email but i havent heard a respond yet and thats been almost a week. and i was told a cancel or stop anytime i want.

My daughter and husband signed up for a monthly membership at LA Fitness. After 3? years, they wished to cancel their memberships. Trying to cancel their memberships has been a months long process that is still not resolved, with LA Fitness still still trying to debit our accounts for dues. Which is check card fraud.

Details: My husband used his business card for payment of monthly dues. Note: I have never had a membership or signed a contract authoring electronic debits of my bank account.

When we got there and requested to immediately cancel the memberships, they said they can't do that. We had to send in forms via certifed mail to cancel memberships. After discussing this issue with the "operations manager" Victoria for 30 minutes, reeceived cancellation forms for both memberships. The forms need to be received at least 10 days prior to close of next billing cycle. This policy changed from when we signed up, with no written notice - which they admitted to.

Long story short- I paid the 1 month "past due" amount $25.49 for my daughter and mailed certified mail the cancellation notices on October 8, 2009. On Nov 1, 2009 LA Fitness debited MY account $25.49 for pre-paid dues for November 2009! First, the membership had been cancelled, and second I did not authorize them to debit my account. After disputing this bill for weeks, they sent me an electronically generated email receipt dated October 7, 2009 (NO SIGNATURE) that says "this confirms your authorization today for the one-time chatge on or after 10/8/2009 to the account ending (xxxx) in the amount of $25.49." Then the form says "In addition, you authorized the continuation of your regular monthly dues of $24.99 to be billed to your account resuming on 11/1/09". They did not disclose this to me at the gym and I did not sign any thing authoring them to debit my account other than a 1 time charge. I did not receive a receipt other than the visa slip and they told me "We are a paperless company". ??!! I admit, I was stupid to pay with my debit card, but by debiting my account without authorization after teh membership was cancelled is check card fraud. Any legitimate business issues receipts and written invoices when requested.

I have filed a complaint with the Tucson Police Department Check Fraud Division, the AZ Attorney General's office, Bank of America Check Fraud Division. Is there an attorney willing to file a class action lawsuit againt LA Fitness for fraudulent business practices? At the very least they should lose they visa privledges. I would very much appreciate any help your forum can provide to stop LA Fitness' criminal business practices. They must use this scam dozens or hundreds of times each week to extort $ from consumers. They need to be held accountable. Good Luck trying to pin them down or get any one on the phone more than once.

My husband returned for his second session, Keith was not available, another trainer was going to work with him, but there was no hand off communication and the new trainer new nothing of his medical condiitons. I spoke with Matt, who assured me this would be addressed. After several sessions, to cut to the chase, my husband now has a herniated lumbar disk and is going to have surgery 11/18/2009. We did cancel the personal trainer sessions, but that took several physician letters...ultimately we cancelled our membership. Not one person responded to my calls and I did stop by and Matt was not available. I hold them responsible for the pain my husband is in... how many others are there?

I was sold a membership at the Eldridge Road & West Little York Gym in 06/2009 and specifically requested a multi-state all gym access as I would be travelling for 6 weeks. I tried to use the membership at what they call a signature club in 09/2009 only to find out I had been sold a bill of goods & could not work out there unless I paid another $100 plus $20 per month.

Look on the internet before you buy. This organization has more bad, disreputable stuff written about it than any health club I have belonged to in the past 20 years. I spoke with Shannon on the phone at corporate and she was the typical recording and completely unwilling to further my call or help me out. She also told me at first there were no signature clubs in 06/2009, then after she found out I told the manager I was travelling, she backed up ans said there were no signature clubs in my area. More "big corporate" lies and extortion.

Typical, they do not care about the individual as long as they get a few more dollars. I will be cancelling my membership & if you are smart you will not join this lying bunch of theives! They want $119 for an "upgrade fee" plus an additional $20 per month. I can understand the $20, but the $119 is an outrage & theivery.

I joined ProResults Training at La Fitness in January, 2009. In mid April I found out that I had a herniated and degenerative disc in my lower back that would stop me from working out with the trainers. I then contacted the manager at the LA Fitness location and he told me to submit a doctor's note to cancel the membership. I submitted the doctor's note and the manager there never canceled my membership.

As time went on LA Fitness kept on charging my AMEX card $130 each month. Each month I called up the manager and even went back to see him about the situation,hoping he would taking care of it as he promised. He lied and did not stop the billing. I called AMEX and disputed all the charges. AMEX then contacted LA Fitness and they submitted signed copy of my contract. I contacted the local Tucker,GA club again and spoke to Amy who submitted my doctor's note to corporate office.

Then I called the corporate office to obtain my refund of $650. Now they are only refunding $260 out of $650. LA Fitness Pro Result Training is a complete scam. They just know how to steal people's hard earned money. I have also filed for a complaint with BBB.

I have been getting the ran around from the local office and the corporate office. They had no problem signning me up and taking my $180.00 intial start up fee which I will never see again.

LA Fitness needs to readdress their cancelation policy which makes it easlier for a consumer whom has the right to cancel within the logical timeframe. Since LA Fitness lack of respect for the cancelation another payment was taken from my account. When I speak to a representative at the corporate office I was told that the transaction was canceled by my bank and would be returned in a couple of days. The representative mislead me and the payment posted to my account.

I don't believe LA Fitness has any intention on canceling my membership and I don't intention letting them get another dime from me. Since LA Fitness didn't honor their cancelation policy my account was debit and therefore affecting my accounting for the month. LA Fitness is making tons of money from this non logical cancelation policy. Throughout the time of my membership I barely use it so LA Fitness had months of payments on me for nothing. I want my payment for the month of Nov to be refunded and my membership canceled.

On October 10th , 2009 (which was a Saturday) I went to the L.A. Fitness facility that I joined at to cancel my gym membership as well as to inquire as to a refund for 25 paid training sessions. The person at the front desk told me there was no one of Mgmt. for me to talk to about the training side of my situation & he printed me out a cancel form for the gym membership and told me to mail it in. I was told Mgmt. for the trainers would be back on Monday.

I went back on Monday and was told I had to mail in my cancel request via (registered, certified, return receipt) no problem I did that on Tuesday October 13th , since Monday was a holiday. As far as that goes my membership has been cancelled, due to a freak accident I had on Sept. 21st , that resulted in the amputation of a toe. I have not been to the facility to use the personal training sessions since August of 2008 (I have other medical issues).

Due to the situation I asked if I might be able to obtain a refund for 25 paid sessions @ $1,000.00 which have been paid for and not used due to my bad back on & off and now this incident. I have been dealing with Mr. Joe H. - Pro-Results, gave him copies of the letter from the surgeon at the facility for over 2 weeks, with a response that came finally today after I had to call him numerous times, he told me that the regional person Esperanza S. for the area said no refund at all, no discussion no nothing.

It is my understanding that you can not use the training sessions if you do not belong to the gym. What am I to do? I am no longer a member and will not be returning to the gym due to money issues as well Doctor bills up the ying yang) and Pro Results has $1,000.00 of my money. I am hoping that the powers that be will have a shred of mercy and find it in their hearts to refund me the money. Any questions please do not hesitate to contact me. I really appreciate your time & consideration regarding the above.

The personal training program is a scam. They misrepresented the contract. Told me that I can cancel with no cancellation fee with 30 day notice. But I signed my savings away, it was a 12 month contract that only can be cancel if I pay 50% of the 12 month contract. The managers are horrible, they said it was all my fault for not reading the contract when I put my trust on them to honestly represent the contract.

Stay away!

I joined LA Fitness the beginning of June 2009 for a monthly fee of $34.99. While working out I was approached by a fitness trainer (Josh) encouraging me to start training sessions because they have a great deal going on. For $160/month I could have a trainer. So I swiped my visa card because they needed the $160 up front for the month. Signed the black box for the visa transaction. No contract was given to me nor was I told at that time that I was signing a contract or making a year committment.

When my signature for that Visa transaction went on the little black box it actually went onto a contract which I found out (2) months later when my bank contacted me because my account was overdrawn. When I went to my bank they gave me a print out of several transactions made by LA Fitness. The first swipe of my Visa card was not for $160 which they told me but for $689 and they took an additional $500 twice in the month of June. In August they deducted another $645.

I went to my local LA Fitness so they could fix this there had to be some kind of mistake. The girls at the counter told me that I had a contract I would need to talk to the person that I signed up with. I told the "girls" at the counter that I didn't have a contract and I needed to speak with Josh, at this point LA Fitness had $2,334.00 of my money. I would like to reiterate that I turned 18 a month prior so this money was all I had, I work part time and go to school. I waited 2 hours in LA Fitness that day for Josh. The date of August 17th 2009. He was in but he was busy. I had to be at work so I left.

My mom called me to find out how I made out and did LA Fitness credit my account. When I told her what happened she told me to be late for work and to meet her at LA Fitness. I went back to LA Fitness, my mom and I went up to the counter and asked to speak with Josh. My mom told the counter girls "and we are not waiting 2 hours". We still waited about 30 minutes. Josh finally came out and took us to his desk. We asked to see a copy of the "so called contract". He printed it out. And there was my signature. The signature that made in the little black box the day I swiped my Visa card.

This was the first I saw of this contract and of the amount of money LA Fitness was going to charge me per month. If I had seen the contract or been told of the actual facts in the contract I no way would have signed it. This trainer had me sign a contract for training for $645.00 a month. I would never had been able to afford that and if I could would never spend that amount for a trainer. I informed Josh at that time that he never gave me this contract, this was the first time I was able to read it. He informed us that he has 400 clients and gives everyone a copy of the contract. He explained he gave it to me when he gave me my trainer guide.

I informed Josh that he did not give me the trainer guide, Nick another trainer gave it to me. Well, he then told my mom that he didnt give it to me the day I signed it but he knows he gave it to me a few days later, which he did not. However, Josh still had a responsibility to present me with a copy at the time of signing and allow me to review the contract prior to signing, which was impossible because he wasn't even explaining that there was a contract.

The Buyer Right To Cancel in the contract reads that you have (3) days to cancel from the date of receiving a copy of the contract. At that time I wanted to excercise my right to cancel it because I received in on August 17, 2009. I told Josh this, he informed me that it wasn't that easy, that I was 18 and bound by the contract. He would see what he could do. My mom asked to speak with his boss, he informed us that he was his own boss and the general manager. He told my mom that he would see what he could do and call her back later that day. Josh never called back.

I wrote a letter to corporate to cancel the contract based on the Buyers Right to Cancel. I did it via certified mail as it stated in the contract. Told them they were no longer authorized to deduct money from my account. I also dropped a copy of the letter of at the local LA Fitness as the contract also suggested to do. When I did this the local LA Fitness refused to accept the copy of the letter of cancellation.

Keep in mind that I still have my monthly membership with LA Fitness that I have not cancelled at this time. A few days later I enter LA Fitness to work out (not to use a trainer) with a friend of mine, the "counter girls" swipe my membership card, look up at me and tell me "Oh, you aren't allowed in here, you are negative energy. So now I am also paying for a membership I can't use.

I receive the certified card back signed by corporate and I give them an additional (10) days to do what they need to do on there end. al follow up phone call was made to a Member Service Manager on September 2nd to find out if they cancelled my contract and to find out about a refund. To no avail. The response was "well the computer says that you signed a contract" "well the computer says that Josh did give you a copy of a contract".

My mom is now taking over this battle with them. Even during the dispute they still continued to get money from my account. Josh knows that he didnt give me a contract nor tell me. As of this date from the month of June 2009 to October 2009 LA Fitness has $3084.00 of my money. Josh had a professional responsibility to explain the contents of the contract and provide me with a copy of the contract the day I supposedly signed it. If he would have done that I would never had all these deductions made from my account.

I filed a complaint with Visa to see if I could get my money back. So I have to wait and see, but my fight with LA Fitness is not over yet. I think I was taken advantage of because I was young but yet old enough to be bound by a contract. And Im even paying for something I can't even use. Even if they let me into the facility I will never work out there ever again. I am now also trying to cancel by monthly membership too.

I do want to mention that I have not been in LA Fitness since they told me I wasn't allowed in, that has been since August 21, 2009 yet they keep trying to get my money. LA Fitness should be investigating how their trainers are signing people up, I believe there is a huge scam there. I also live in the state a Pennsylvania and on the back of the contract under PA Health Club Act if a client is not given a copy of the agreement they can cancel it at any time. They ignore this right too.

One final note regarding this so called professional general manager/trainer at my local LA Fitness, he was also my trainer but after a few sessions with him I switched trainers because he made me feel very uncomfortable, for lack of a better word, he was creaping on me. And he took my phone number from my file and kept texting me to hang out. Thats not very professional.

Corporate was made aware of this too - that was the only thing they were concerned about - not my contract or my money. I have kept the texts just in case I have a chance to prove my case and I hope that it will lessen Josh's credibility because I guess this is his word against mine. I have completely closed my bank account to they will not be able to get another dime from there, but now my credit is at risk and I'm only starting out in life. I'm broke - in three months they took over $3000.00 from me. Now I'm concerned that my credit is going to be trashed.

I and my finance are seniors and we went to the above club to see what the club had to offer. Having bad knees I needed a poll. We were shown aroung and then met with a salesman and club manager. Before we knew it we had signed up for 4 sessions of traing a month for 12 months. In my opinion the trainers were not competent in working with seniors. Once the trainer never showed and we had a sessin with a person who wasn't certified. We went for another session today and no trainer.

I called the manager Johnny and voiced my opinion and told him that I wanted to cancel the rest of the sessions and I thought because of the problems we had I wouldn't be charged for 50% of the remaing months which were elleven. He informed me that nothing he could do but terminate it for the 50% penilty. Never tried to work with me. My account was charged $660 which was 50% of the remaining balance. I feel we were high pressured and they don't care anything about the customer but just make a sale and make their numers!

agreed to the $50.00 evaluation.

for 4 sessions and evaluation.

However, the next month $100.00 showed up on Chase Card. I immediately when to GYM to speak with Travis (he was not

with LAF anymore). Mike C kept talking about fitness and did not want to hear about the money situation.

The fraud was this: Travis pushed the
electronic pad for me to sign. I signed
He then added to the second paragraph
11 pmts at 100.00 ea. I did not see
what he entered. He printed the contract and folded as he walked back from the printed and immediately stapled it to the inside back of a

booklet.

I have been charged nearly a year of dues as a result of LA Fitness changing the interpretation of this policy. MULTIPLE calls and visits to the local and corporate club are useless and the cancellation policy is conveniently only by mail and requires "sufficient time before next billing-typically ten days" to actually stop the stealing of funds from checking accounts! Loss of about $150.00 dollars and huge time expenditure.

I signed up for a gym membership in July of 2008 and put my account on freeze in October of 2008 because I was pregnant. LA Fitness continued to bill me every month despite repeated phone calls in Dec, Jan, Feb & Mar. I asked for a refund & to cancel in march. Instead, they put my account on freeze for 6 months (till sept 2009)&continued to bill me. I tried to cancel on-line, & the web-site stated "please enter a valid member key tag & zip code to continue".

Then I went into a facility & I was told that I had to print my cancellation form on-line after I was instructed by the manager, John, at south Plainfield that I can go into any la fitness to request a cancellation form & mail it in. So how do I cancel? No one will let me cancel after I already cancelled in march! John's resonse to this was, "You're wasting my time, I don't have time to deal with this." He refused to refund me my money, and kept handing the phone to a different person. So everytime I talked to someone I had to re-explain the problem, and then they would say I have to talk to John, the manager.

Issue #2: My husband started his lafitness membership on April 22, 2009. We was charged 150 enroll fee & 1st & last month membership fee of for a total $350, but there are no 1 yr+ contracts. Its month to mth. So that makes no sense to charge 1st and last month. 2nd, my husband's father signed up to lafitness on "4/15/2009" & was not charged an enrollment fee. Then, my sister in law went into la fitness the day after I signed Shane up with a friend & 1 of the sales associates offered her a promo. She said she wasnt interested. Then the sales associate told her that if she signed up she'd get a promo for $0 enrollment fees. She said she would but lives out of state.

When I called to find out why everyone else got a $0 enrollment fee but me. John, the manager (who signed us up) apologized and stated that he would call me back to take care of the refund for me. He never called back. When I called back 2 weeks later the receptionist said she would forward the message. I called 3 more times during the proceeding months until October and he never returned my call. When I finally spoke with him in October after cancelling my membership, he claimed that my father in law signed up a week after my husband, in May, when they had the $0 enrollment fee going on. I said, "no he didn't, he signed up only a couple days before us." He said, "I am looking at the account now, and he signed up 1 week after you, in May." I said, "if you are looking at the his account, then what's Shane's father's name?" He didnt know, he asked for the name, looked up the account, and said that Shane's father signed up on 4/15/09 (which I am pretty sure is not true, I am almost positive that he signed up 2 days before Shane) and that there prob a promo going on 1 weeks before we signed up.

I want a refund for the enrollment fee, last months membership charge, and for the charges made while my account was supposed to be frozen in oct. Nov, Dec, Jan, Feb and March of 2008.

I cancelled this membership in October and LA Fitness intends on continuing to charge me for November and then using my last month's deposit to pay for December when I do not want this service at all!! I cancelled in October and they are still trying to scam me out of more money. I want my last month's payment paid back in full for both accounts. I was already charged for my last month for Shane, which is October. And I was incorrectly charged for my account from March-October when I cancelled in March and was frozen since October of 2008. The only fee I was entitles to was $25 every 3 months for the account being frozen btw Oct 2008-March 2009.

9/19/09 my wife called to ask if her membership could transfer to my name. jim b. wanted me to just come in and sign a contract. i never came in or acknowledge his offer. 9/22/09 69.98 was taken out of my account. 34.99 again on 10/22/09. im very upset. i feel as though this is identity theft. the only offer to me was one month free for my wife. my wife has cancelled her membership and so are her friends and mine.

Just like anyone else, I decided that I wanted to get back into shape so I decided I was going to join a gym in the nearby area. I lived in Poway California at the time where it was military friendly and pretty close to my school in Mira Mesa, so this was a win win situation for me being that I am a veteran. I ended up joining L.A fitness and paid for a personal trainer which cost me $312 a month and I had to pay an additional $34.99 a month to have access to the gym.

A few months past by and then I was ordered to be reactivated to come back to the marine corps for training. I told the L.A fitness rep that I will be in 29 Palms doing training for appx 4-5 months so I don't wanna cancel my account but simply put it on hold. Being that it is a military friendly community he said they get that all the time so that should be no problem. Putting my account on freeze or on hold helped with all the administrative paperwork that was involve.

So.. I'm back from

29 Palms on 30 days vacation and now I have so much problems because of LA FITNESS. 1. they never placed my account on hold! 2. I was being charged $312 plus the gym membership fee of $34.99 for those 4-5 months. Not only that, those charges that was unexpected put me negative with that Wellsfargo account each month and I was charged an over draft fee each time of $35.00 because of LA FITNESS.

I tried calling my local gym after going online to only find out over $2000 in charges was deducted(periodically each month totaling the $2000). I was told that that LA REP no longer works for the company so maybe I might want to call the headquarters. Tried calling that number several times, then finally, after the 3rd day of trying to call I got someone by the name of Forrest. I explained to him what had happen and he told me he would look into it and give me a call back a few days later. NEVER CALLED BACK!

So me being me, I thought he was just overwhelm with work and that it totally slipped his mind( but in fact, they make little notes in their computer to track complains OR avoid them. I spoke to Forest and he told me that the LA FITNESS REP took the wrong procedures in handling my case and that he's gonna talk to his supervisor about the situation. In the meantimes, send my military orders. I sent it to forrest at his fax #.

A week went by, nothing happened. I tried calling him again, no luck. I decided to call back Irvine headquarters. This time, I spoke with a guy by the name of Alex, which I was later told is the "manager". He seemed like a guy who give a **** about what was happening.I told him I wanted my refund back because this is just wrong, he claimed their is nothing he can do for me, however, I do still have 87 sessions of personal training time with a trainer, being that they are paid sessions. I explained to him that things have changed for me and I'm on vacation for the time being because I just received orders deploying me to iraq for 8 months in a couple of months.

This conversation took place 10/7/09. I asked him if I can give those personal training sessions to my girlfriend he said sure. I told him I wanted to cancel my account for the gym and the personal trainer and that I sent Forrest that fax with all my info which was on the 10/1/09. He said that he sees in the system when I spoke to Forrest and that he was investigating the agreement with me at the local gym. I told him I was told to fax in the necessary paperwork so I don't get charged again before the next billing cycle yet I was still charged 34.99 plus $322 (which was $10 more than I normally paid and those charges was deducted 16 days ahead of the normally time that LA FITNESS would take funds from my count.) He said it looks like it was late for something, which seem strange to me because they took the funds as they pleased so how could I ever be late.

After going back and forth, it was evident to me that a refund was out of the questions. According to Alex he would have to wait until Monday to see if the payments were in fact deducted from my account because he can't see any charges coming from my account. I was told if I cancel my gym membership I would no longer have access to the gym which would void my 87 sessions, which means my girlfriend might not be able to use them. But he will get back with me and find out if thats the case. (oh, my girl is a 24hr member) so she would have to become a member to use those 87 sessions.

Monday has past, today is 10/14/09 Wed and I can't even get a hold of Alex. I've called him yesterday several times giving him the benefit of doubt, and I've heard many excuses for reasons he can't make it to the phone. Oh, he is at lunch. Then he's with a client, and the famous line of all, "whats your number, we'll have him call you back." I get nothing but run arounds! I would love to get pointed in the right direction to put a stop to such white collar crimes that LA FITNESS has been doing to innocent people. So now I gotta deal with something as simple as a gym membership that has turned into a complex process of cancellation. They took advantage of me with their white collar crimes and it seems like they are getting away with it everyday according to online sources. I've become in debt for over $2000 and I want it all back. Any help would be greatly appreciated. Thanks!

I, my husband, and my two sons have a membership at LA Fitness. We also pay monthly for two memberships to the Kids Club. In total, we pay $160.00 monthly in membership fees. I believe that this entitles me to a clean, secure, and conflict free workout environment with staff that supports this ideology.

There have been numerous issues that have come up in the past years. Members are allowed to workout and lift weights in flip-flops; allowed to bring their 9-year-old kids to spin class; allowed to wear inappropriate gym attire-- men and boys are allowed to wear shorts and pants that expose their underwear and buttocks; members do not rack their weights, and the staff does not rack the weights that are left on equipment. I am a 36-year-old woman, and I had to take down 180 pounds of weight from the Smith Machine. While training in the free weight area, one must continuously step over dumbbells, barbells, and plates. The trainers walk around, talking to each other, and if they are approached about any of these issues, they are reluctant to address them.

I have asked three trainers in the past to please ask some boy/man to pull his pants up because they were so low his underwear/buttocks were showing. Three times, I was told no, that it's not their job, or that they didn't want to upset anyone. I was told I should say something to the person myself if I wanted. Well, I did just that, and very nicely asked a man to please pull up his pants because his butt was showing. He did, and apologized, and then his friend started calling me derogatory names and making threatening body motions towards me. My husband, who was nearby, stepped in and told him to stop.

I was told by the gym manager that it was my fault. I should not have said anything to the man wearing his pants inappropriately--I should have told one of the staff members to tell him for me. When I told him of my past experiences in doing just that, he did not seem inclined to believe me. I believe that members should have to adhere to the dress code. It should not take another member to address either the staff or another member about dress code-- that is the responsibility of the manager and staff to take up with members prior to it becoming an issue.

I have to admit, I do not know the rules about children in the gym, or in spin class, but there have been at least three children under the age of 10 in spin classes on a regular basis. I have seen a 10 or 11-year old boy on a spin bike during a period where there was not a class, wearing flip-flops, with no parent in sight. After spinning for about 10 minutes, this child continued to wander around the gym, trying out various equipment, wearing flip-flops, with no parental supervision.

For the last few months, I have only been attending the Sunday morning spin class. On today's date my husband and I attended the 9:15 am class. We actually arrived at the spin room and started our workout at 8:45, so we could spin for 90 minutes. The class started, and there were two men on the bikes directly behind me and my husband. During the class, these two men were talking to each other, and laughing, and playfully hitting each other. Although it was distracting, I did not say anything. The workout was intensifying, and the music was loud, and the instructor, since she was on the mike, was loud as well.

Despite this, the two men behind me continued to talk and began talking so loud they were shouting above the music. The instructor said, "Hey, if you can talk, you're not working hard enough." I know this instructor, and particularly enjoy her classes. I knew this was her way of telling them to be quite. Because they were talking so loud they did not hear her. I turned around and said, Ssshhhhh and turned back around. The man directly behind me raised his hand up and extended his middle finger to my back, which was seen in the mirror.

My husband got off of his bike and walked over to the man and said, "Don't flip off my wife." The man apologized to my husband and we continued our workout. After the class, quite a few of the people in the class made a comment that the two men in the back were [expletive] and that they were being very loud. A gentleman in the front row stated that he could hear them talking and laughing from where he was spinning.

The friend of the man who flipped me off came over to me and told me that my husband threatened his friend, and that it was a liability. I asked what my husband said to threaten anyone, and he could not answer. He admitted that my husband did not say anything to threaten him, but that because he got off of his bike and walked over to his friend that was a threat. I stated that when a man, considerably larger than I, makes an obscene gesture such as flipping me off, I perceive that to be threatening, therefore I would expect my that my husband would defend me.

We all ended up speaking to the assistant manager. The man who flipped me off admitted that he has a criminal history, and because of that, if he were to hit anyone he would go to prison. Despite this and despite the fact that he admitted to flipping me off when I shushed him (after the instructor tried to), the assistant manager told me that I "could have been nicer" when I asked them to be quiet, or asked the instructor to tell them to be quite. I was dumbfounded.

Once again, someone else displays bad behavior and I am told I am the cause of it. I cannot understand how it is that since the gym staff does not address behavior that is disruptive to the rest of the members, a member who dares to address it themselves is labeled as a troublemaker when another person displays bad manners and vulgar behavior.

I have been a member of 24-Hour-Fitness for 14 years and have never had these issues there. I have spoken with friends and co-workers who attend the LA Fitness in Valencia, and they all stated that they do not see behavior like this there. I have continued to attend LA Fitness due to its convenient location. Unfortunately, due to these two incidents, and LA Fitness staff reactions to it, I will no longer be a member.

My boyfriend and I were both members of LA Fitness and both accounts were charged to my credit card. We moved in Dec 2008 and there was not an LA Fitness nearby. I sent a letter (per the cancelation insructions listed on our contracts) to the corporate headquarters, requesting that they cancel both account. I included both of our names, acct numbers, address, phone numbers, and e-mail address. LA Fitness canceled my boyfriend's acct, but not mine. When I called and asked why they had not canceled my account the (very rude) representative said that she had no idea, there weren't any notes in my account. I am still trying to have my acct canceled at this point.