Gold's Gym

Gold's Gym has forged my name on a contract. They never spoke with me about an enhancement fee! I only realized this after two yrs. The money was taken out of my bank account automatically. I called them and asked them to send me the contract showing where I initialized this enhancement fee! I have never signed my name and would like to know if this could be investigated. A hand writing expert, and any other documents I have will definitely assure you they won't match!

Gold's Gym has charged improvement fees to its members, for renovations it made without the member's approval, and without informing the members in advance. The only way the members found out about the charge was when it showed up on their credit card statement.

My 29-year-old daughter joined Max Fitness in Columbus Georgia about 9 months ago. The sales representative asked her if she had any disabilities. She told him yes, she had rheumatoid arthritis. She was very hesitant to join, but the rep assured her she could cancel if she had a doctor's note.

She did get a note from her physician. But they refused to let her cancel. Her contract states if she moves 30 miles away, she can cancel. She has had to move back in with us, which is 33 miles away. They still wouldn't let her cancel. Yesterday the manager at the gym and the representative in billing said her contract has been cancelled. I have asked for something in writing.

I am disgusted to read all these complaints that are similar to my daughter's experience or worse. What Gold's gym and Max Fitness is doing, seems so fraudulent and against the law. With all these complaints, it seems there could be a class action lawsuit. I don't understand how they are able to get away with it!

I had a two year contract that ended in December of 2011 and three months prior to the ending of the contract, I was asked if I wanted to sign a new contract. I said sure, for a lower monthly payment and we set the contract up so the $40 V.I.P. contract would end in December, like planned and the new one would start January of 2012 at $20. To my surprise, I was charged $36 on the 5th of January and the reason was because of "gym equipment upgrade fees" that the manager failed to let me in on, happened twice a year, so I said fine, whatever, but then I was charged $56 dollars two days later for my old contract.

I have bent over backwards to try and contact anyone who could help me and it took seven phone numbers to finally get a hold of someone and they told me they wouldn't refund me the money because I didn't cancel my old account. They finally said they would credit my account the $56 and I wouldn't settle, I said, I wanted the money they "stole" from me back into my account. I have been a customer with Gold's for seven years, never late payment once and they treated me like I was dirt. Wow, thanks Gold's Gym, you really showed me how low greed and deception can go.

Gold's Gym tried to take out a $25 fee without any notice and outside my normal membership fee! I'm contacting my bank to stop payment! This fee is not mentioned in the contract!

I signed a 12 month contract in 8/10 and stupidly put the Gold's Gym payment on my credit card. I moved last summer (after my 12 months were up) and never thought about it again until I realized a month ago that I was still getting charged by Gold's. Apparently, when you sign a 12 month contract, it is not actually a 12 month contract. It automatically changes over to a month-to-month contract for the rest of your life. This must be in some small print somewhere on the original contract which I never heard about and, of course, threw away after my 12 month contract was up.

I have been trying to call Gold's Gym corporate every day for over a month during my lunch break to try to talk to someone and have been on hold every day for my 30 minute lunch break and never got to talk to anyone. Finally, today, I had a sick day and could remain on hold long enough to actually talk to a human, who told me yes "we are experiencing a high call volume" and "you should have read your contract more closely." Oh my God, I have paid Gold's for 6 months living nowhere near Gold's Gym. I feel really burned by small print and wonder why a company would add a small print clause like this. Just to rip off people like me?

I ask to have my membership frozen. I was having Health issues. Gold's Gym said, they would charge me $10.00 until I could get a Doctor's excuse to cancel plus they would charge a $50.00 fee for cancelling. I was having health issues and Doctor gave me a written letter to cancel due to ongoing Health issues. I sent it to Gold's Gym and then they took $70.00 out of my bank account. Then I contacted my bank and they said they would dispute the charge from GG. But since then, they told my bank they charged $70.00 for cancelling and told my bank I never gave a proper excuse to cancel. Well I did. I gave them a Doctor's letter to release me. I even had the manager from Gold's Gym in billing call me and tell me all I needed to was pay $50.00 and a Doctor's release. But then Gold's Gym took $70.00 and told my bank I never cancelled properly. If you notice that should have been only $50.00 not $70.00. Please help me to get my money back.

Gold's Gym in Salem, OR closed its doors in May of 2011. They did not notify me. I had not been going to the gym but had not discontinued my membership and money was being automatically withdrawn from my account. Gold's (Platinum Sports) has continued to take $29.00 a month out of the account every month since they closed. We just learned of the closure and will be going to the bank tomorrow to close the account and hopefully prevent them from taking the $29.00 this month. I do not know how to go about getting back the payments from May through January. Perhaps the bank will know what to do. I wonder if anyone else has had problems like this with this gym.

I joined Gold's Gym in Auburn, Alabama 10-11 months ago. I paid the start up fee with no argument and the monthly fee of $19.97. Recently, the monthly fee has gone down to $9.99 a month, no contract. I inquired about reducing my monthly fee to that price and was told that there would be a fee to change and a fee to start up. The female behind the counter even shared with me that she thought it was ridiculous and "unfair". But, I decided I was ok continuing with my current fee considering I think it is a reasonable price.

Since then they (Gold's Gym) have changed and decreased their operating hours and completely closed on Sunday. Found out today that they deducted $20.00 out of my account for some form of a yearly fee. I called the gym, they (Gold's Gym manager) said there was nothing she could do and gave me the number off the corporate office. I phoned them (Gold's Gym corporate office) and was transferred to a woman's voice mail that was full and I could not leave a message. I phoned the corporate office multiple times to no avail. I was hung up on one time, trapped in a phone tree another time and then just left my name and number with the only person I could find that would answer the phone. Since then, there has been no phone call from anyone affiliated with Gold's Gym. This is incredibly aggravating. I was warned by many people, including an employee of Gold's Gym, about their financial traps. This company should be ashamed of their business practices.

I will never forget what Gold's Gym had done to me and my credit history. It totally changed my life. I am taking care of my credit and Gold's Gym ruined my credit history which I am not even aware of. My sister and I joined Gold's Gym because they sent us a $1 only fee promo for a whole month so we took it. We only wanted to try it and we didn't really want to spend money for a gym. We'd rather just jog everyday. We went there and the representative that we spoke with told us we pay monthly as we go, which is the reason why we took it because it's not like the other gym that is being charged from your account monthly. We visited the gym twice only for the whole month because we got so busy, so we never went there ever again.

Months had passed and Gold's Gym called my sister, telling her that she owe Gold's Gym $1300-plus and they also told my sister that I owe them the same amount. The total amount that my sister and I owe them is $2700-plus when in fact we only visited their gym twice for a single month. That is like $650 per session gym. My sister got scared so she is now suffering paying the $1300. They made a deal with her that she can pay it $100 a month. I didn't pay mine because I never received any mails from them and I never received official phone calls. Now, I just found out that they submitted that $1300-plus to Swift Funds collection agency and it is in my credit history. I feel so helpless and I don't know what to do. I just graduated from college and starting a life and this is the "welcome to life" gift that Gold's Gym had given me.

In December 2011, Gold's Gym Riyadh has closed without any prior notifications. This is the second time that this gym closed; it seriously affected my training and practice, which is the most important thing at the same place. I am disappointed because their promises and services are not performed as it should. What I have seen during my practice is far a way of what I have been told when I wanted to be a member. I did two complains and I wrote a follow up, but unfortunately no one contacted me! 4 weeks ago, I did fill the refunding form and they promised me to get the refund after 14 days, but sadly I faced the worst gym treat ever. I am really very disappointed of the behavior of Gold's Gym staff of ignoring my calls. The manager asked me why I am calling him and who gave his number to me.

I have been trying to get out of my contract with Gold's Gym for three months. I, living in Wilmington, moved back to my home town. There is no Gold's Gym for me to use. They said they needed me to send a copy of my driver's license because they wanted to make sure it was me canceling the contract. I faxed a copy of my license the next day. I never heard from them, no letter or phone call. I received a bill in the mail for $145.00. I called them and said I sent my information in like you all asked. They said "yes, we received it but it was too dark we cannot read it". I sent the information again. This time, I called to make sure it was alright. They said it was too light, could not read it. I sent it again they said they could not read it, it was too dark.

Then I scanned it and emailed it to them. They could read it but they could not use it because of the date on my driver's license. They said it had to show proof I moved from Wilmington back to my home town. Then they sent me another bill for a $1000.00. I have been trying to cancel my membership without any success. They change their story every time I talk to them. I am telling everyone to not buy a Gold's Gym membership.

I had gotten a membership at the Gold's Gym! But I could not keep it because my daughter got sick and I had to leave right away. Then in September, my daughter got the call for a kidney (donor) and I was still in Michigan taking care of her. Gold's Gym kept calling me at the hospital and asking me to pay! I told the person that it was an emergency, I had to leave town and that my daughter just had a kidney transplant. I don't think I should be made to pay the price of a membership!

I signed 2 contracts with Gold's. According to the contract with Gold's, my contract starts from 30/6/2011 till 30/6/2012. I started taking my ID for me and my sis after 3 months of subscription, but I found a mistake on date related to my sis. ID as her membership will expire on 30/1/2012.

I try to escalate the mistake to all the sales rep who work there, but they keep telling me that the problem will be solved ASAP. But since our subscription date till now, almost 6 months, we are without any response from their side. I appreciate your urgent feedback. Otherwise, I will terminate our contract that you did not respect from the beginning and escalate the case to the concerned department.

This is an email I just sent to Gold's Gym outlining my situation. I joined Golds Gym in July of 2011 and paid a set up fee for the year as well as my monthly dues and a $49 "Enhancement fee" on October 19th. Soon after that, the Elk Grove site without any notification shut the doors. I received no communication or notice about this but simply found out by going to workout one day and found the gym had closed for business.

Because I had only received three months of use from the gym, I did not feel it right that I should pay for the full fee (although was willing to pay for the services used) and opened a dispute with my credit card company, Discover. I heard back from Discover who stated that they had spoken with the Merchant's bank who agreed to Discover taking the money from the Gold's Gym bank to apply the refund.

Since then my girlfriend (who has no affiliation with my account apart from the fact that I also paid $99 for her to join) has started receiving collections calls from your company for fees unpaid by me. I have spoken with Gold's Gym Corporate Office who gave me Sandy ***'s phone number and I have spoken with her several times in order to get this resolved. Sandy has deferred me to "Ron" who is apparently the owner of both the Sacramento and former Elk Grove facilities, but despite calling Sandy multiple times to get Ron to call me back he has yet to do so. I estimate I have called and spoken to Sandy no fewer than 6 or 7 times regarding getting this resolved so I hope that goes someway to showing that all the effort to date seems to be on my part.

I have called the National Fitness 800 number and explained my situation to them and they were more accommodating than the initial collections calls which were incredibly rude and hostile. I am currently in a "Late Payment" status and am really concerned that this will go to collections on Jan 15th thus affecting my credit score because Ron cannot be bothered to call me back to settle this. As I said before, I am willing to pay for services I used but I want it to be fair. It's interesting that I am getting charged fees on this once your company had accepted the corrections requested by Discover.

Be very weary of joining any of the Gold's Gyms in Rosslyn and Arlington, VA. The general manager, Jim ** of Gold's Gym Rosslyn engages in unethical business practices. My son, a resident of Michigan and a Michigan State University student served as an intern for 10 weeks last summer and lived in Rosslyn, VA during the internship. He worked with manager Jim ** at Gold's Gym to arrange a short term temporary membership (Not an annual membership) while residing in the DC area for his internship.

At the end of the internship, sometime during the first week of August, as previously arranged with Jim **, he cancelled his membership and moved back to Michigan to resume his university studies. Though he cancelled his membership, Gold's Gym continued to bill my credit card $19.99 every two weeks with the most recent charge on 12/30. When my son recently contacted manager Jim ** (after I noticed the ongoing unauthorized charges on my credit card), he was told that no refund was possible because my son had no proof that he had cancelled his membership. Jim ** is quite aware that my son no longer used Gold's Gym after the first week in August. I also contacted Jim ** and he even refused giving a partial refund for the $200 that was billed to my account since my son returned to Michigan.

This is the first time in my 60 years that I have had a consumer experience serious enough for me to complain to the Better Business Bureau and share my experience on web sites, blogs and social media.

I signed up for a membership is August 2011 and was told I had a 30-day money back guarantee, in which time I could choose to cancel my membership. 2 weeks later, I realized the gym was too far away and we didn't really have the extra money. So per my contract, I had to mail in a copy of my contract with a letter requesting cancellation and a copy of the 30 day guarantee signed by the club manager. Did all that and then got a letter in the mail 2 months later notifying me I was 60 days delinquent on my account.

I called my gym who informed me I had to call national fitness. On my first call to national fitness, I was told my membership had been cancelled but that I was still responsible for the first months payment plus a 30 day waiting period. Fine, ok I said. Next thing I know, I got another letter threatening to send my account to collections and report it on my credit score. Again I called and this time was told my membership was not cancelled and they didn't have any paperwork to cancel. At this point, I then faxed a copy of everything I mailed, thank goodness I had save a copy for myself, and I emailed it and I mailed it back.

Another month has gone by and this issue is still not resolved. National fitness says they don't handle cancellations and to go to my gym. My gym says they don't handle it and to call national fitness. I feel like they are betting on me giving up and just paying since I have now talked to the gym manager, asst manager, 4 supervisors for national fitness and countless others. I will not go away and feel at this juncture it is worth seeking an attorney. Do not ever sign any contract with golds gym. They will never cancel it and will randomly deduct money from your account if you set up eft. So here is a fair warning, do not give them your bank account info. No one will take responsibility for resolving my account issues and when I asked for the complaints address, they refused to give me the address stating I could try to find it myself. This has got to be criminal and against BBB? Help!

Joined the gym at the end of September/1st of October 2011. We were informed by Matt that it was a month to month and not a yearly contract and that we would be able to cancel at any time as long as we gave 30 days written notice. We had to pay $100 up front and that our payments are $20.99 bi-monthly. I, after 2 weeks, informed them that we would rather go ahead and cancel as our old gym was more personable, the staff were much friendlier and the facility was closer and more convenient and of course cost half of what I was paying at Gold's.

The woman at the front pulled up my account and told me that we were not month to month but that we had signed a one year contract. So, okay, were stuck in this. Not happy but we can live with it for a year, right? Now I noticed that we had the amount deducted again for a third time this month. Went up there again and was informed that we had signed for bi-weekly payments. I explained that we only signed for bi-monthly payments and that we have a problem with this. Was told by the manager, "bi-weekly, bi-monthly, it means the same thing".

Last I saw, bi-monthly meant twice a month, not every 2 weeks. We had Matt sign us up for the 7th and 21st of the month since it would be bi-monthly. That happened the first month, then we noticed that the dates were changing. Now it was a full week early. But were expected to deal with it. I asked about cancelling, again, and was informed that we can cancel but we are still liable and responsible for the membership till it is paid and will have to give 30 days notice in advance to cancel. The gym could really stand to have a good cleaning. The showers smell like urine, straight up urine, like someone had gone in there and just peed! Nasty.

Do not join Gold's gym in Broken Arrow, OK! My family and I joined a new Gold's gym that had opened in Broken Arrow, Oklahoma. We signed up for the works and enjoyed the gym for about 2 years. Immediately after joining we noticed they were only charging us for 1 membership instead of 2. We spoke with several people at the gym who told us everything was okay and we were in good standing.

We called the corporate office and waited, and waited, and waited until we were again told everything was fine. Well, everything was not fine. The Monday after "Black Friday", the biggest shopping day of the year, our account was hit with a $417 Gold's gym withdrawal. I called the Broken Arrow, OK location and was told to speak with the location manager, Rick. I left several messages and never received a call back and finally decided to pay them a visit. I was then directed to Loren the "operations manager" what a joke. She didn't have a clue what was going on and she also told me, Rick had no idea as well.

She made a call to someone in the corporate office and they explained that we were charged for our other membership, a cancellation fee, and a late fee. What a bunch of ** at the Broken Arrow, OK location! There was not one competent person in the entire building! I was told there was nothing I could do and did not even get an apology. I realized I owed the money, at least part of it, but I tried to correct the account on several occasions. I had to leave Loren's office because I felt as if I was going to turn her desk over and throw it through the wall! Needless to say, our Christmas was ruined because of Gold's gym!

I signed a 2-year contract with Gold's. I lost my job after 11 months and moved out of state immediately. According to the contract with Gold's if I moved out of state, I could cancel. I send in the cancellation paperwork they sent me and the key card. They stated that they never received it and continued to bill me. After 4 months they say they will cancel my contract but I have to pay for the 4 months I was not in SC or they will turn it over to a collection agency and they will add on the remaining of the 2-year contract.

They are threatening me now and I believe that Mitch is no longer even working there. I'm dealing with the corporate office in Augusta who could care less about my situation. They just want money. This same situation happened to a number of my co-workers who also lost their jobs. They could not cancel their contract to Gold's Gym in Aiken. All from out of state also. I will have to pay 4 months dues to Gold's Gym plus late charges. If I refuse, I will have to pay the remaining of the 2-year contract plus the 4 months. And that will go on my credit report.

I just wanted to say that I am glad I found this website before I signed an auto renewing contract with a credit or debit account attached. I love the Les Mills RPM classes which Gold's is the only one to offer them in the Peoria area. From my short discussion today as long as I pay cash or check then the short term contracts and are non renewing. Play it smart and just go for short term contracts with Gold's as from the soundings of things they make it nearly impossible to cancel and will soak you for every penny they can while using extreme measures.

After hearing lots of complaints regarding payments, cancellations, etc. with Gold's Gym, I decided to join and pay one year in advance with a check. I still had to provide a credit card on file or I could not join. At 11 months, I went in to see when to pre-pay the next year. I was told I should wait 2 months then come in. The next week I checked my credit card and there was the bi-monthly fee deducted already.

When I went in to complain, the guy was unbelievably rude and went through such a roundabout description of how the fees would be charged. I realized he was either trying to confuse me or just plain dumb. I asked for the number to corporate so I could verify their policy. I was told, "I don't have any number to give you. I just e-mail some guy." I told him it was very simple math, 24 payments at $___ equals the one year fee. "No, no," he said again, "and again we have to charge you one month early to cover the last month." That's bogus. I love the facility but hate the financial management. I'm still trying to work it out.

I went with my son who is 17 years old and signed him up for a membership back in July or so of 2011. When he signed up, I was asked for my information as well since he is a minor. My son gave them his debit card information for the auto withdrawals. In September my son lost his wallet, so we canceled his debit card and requested a new one. With that came getting another driver's license, insurance card, etc. And the last thing on our mind was the Gold's Gym membership and notifying them.

It wasn't until December 4th when we received a disturbing call from a collection agency regarding my son's membership and lack of payment. This was the first contact we have received. We let them know it was not intentional and we would take care of it directly with Gold's so we can bring the account up-to-date and give a new debit number for their use.

The following morning on December 5th, my husband went to Gold's to take care of the situation wherein he was told it was out of their hands as it has been sent to collections. He explained what happened with the lost wallet and why did we not receive a phone call or anything in writing as to the delinquent account and confirmed they had three correct phone numbers, mine, my son's and our home number and not one contact. A "handwritten" note was given as to what months are delinquent, fees and the fee for the collections. Nothing was printed out reflecting this information.

On December 12th we received a billing statement dated "December 5, 2011" from Gold's Corporate in Texas with an outline of the delinquent monthly fees and NSF fees for each month stating to bring the letter to the local gym to take care of the matter. On December 13th, my husband called Gold's corporate office in Texas and let them know on December 12th we received their letter dated December 5th and would like to take care of the outstanding fees to bring my son's account up-to-date. Corporate basically said the letter is now void and the matter was sent to collections on "December 6th!" They also stated, "I'm sorry, you just now took the time to open it, but it's too late!" I could not believe it! We then asked again why nobody contacted us and they stated they had left a message on our home number. Well, that's not the case because we don't have an answering machine! Oh wow, a little **. Yes!

For one thing, how come we received a call from collections on the 4th, which is the first contact regarding this matter, and now corporate states it was sent to collections on the 6th? I think they are doing a little **-covering there since there were no attempts to contact us whatsoever to get the matter cleared up and they know they are wrong in how this was and is being handled!

After the phone call with corporate on December 13th we again went into the local Gold's to try and clear this up. They stated they could not talk to us about it since it is in collections. We then made sure to have the manager put into the member system "Do not process debit card, card is inactive" so as not to accumulate more delinquent fees, NSF fees, etc. We did request a print out of this request which we have in our possession should they try to charge more monthly fees and NSF fees on top of everything else. My minor son's credit is now going to be tarnished!!

Dealing with Gold's Gym has been complete hell!

I have been a member of Gold's Gym for 10-plus years. A couple of months ago my bank decided that my account may have been defrauded, so they forced me to close my checking/savings account and get new account numbers, debit card, everything. In the craze of moving everything over, I messed up my Gold's auto payments. I basically failed to update the gym with my new info. Now I have a collections agency after me! I never meant to close my gym membership and I was not alerted by mail, email, or phone. They never even tried to keep me as a member after all this time on their membership role.

I didn't realize that I had screwed up until the very rude collections agent reached me at work last week. I called the district manager four times and left messages. They always tell me he is there but he is busy and they will give him my message. I called customer service, who says that they cannot do anything, that I must call the collections agency. I did and I got a voice mail. What I really wanted is to continue being a member but the way that I am being treated is making me to think maybe a new membership at the Athletic Club is a good idea!

Why would any business want to run off long-time customers like that? In this economy you might think they would try and keep their customers! Shame on Gold's for being so short-sighted and unresponsive to their customers! Well, I guess there is a clause in my contract (which nobody seems to have a copy of) that says they can force a whole year of payments out of me or something. I still haven't been shown that in writing.

I just had a major issue with Gold's Gym. They not only lied to my son regarding his membership and completely misled him. They apparently forged his initials on documents. I am sure we need an attorney and I do plan to take this further. This is completely about the principle and horrible business ethics they practice. I feel that someone in Gold's Gym needs to be accountable for the poor customer service they have. My son is just 18 years old and was completely tricked by this company. The sad part of this, is all they had to do was work with me and show one ounce of concern. I know they are a big business company and they need to make their money, but this is criminal and needs to be addressed legally.

I am hoping that Gold's Gym sends a letter of apology for deliberately tricking and lying to an 18-year-old as well as the horrible customer service we have received when trying to find out answers regarding the gym memberships he was tricked into. They forging of his initials, I will be pressing charges. To date, I have managed to get a long list of names. This is not going to end here.

I prepaid for an 18 month membership. That night I realized that was a bad idea for me. With my schedule, I would have no time to work out there and no one to watch my 2 children while I did. I called to cancel the next day as my contract states I have 3 days. I was told then to write a letter requesting cancellation to the corporate office, which I did. At least, I was smart enough to send it certified mail with return receipt. I tracked my letter online and it was sent back twice because no one would sign for it, although delivery was attempted during normal business hours.

I called the post office to schedule redelivery. They told me one more time and it would be returned to me. I realized that is exactly what Gold's Gym corporate office wants to happen. I emailed them letting them know that if someone did not accept my letter for a third time, I would have to contact the Better Business Bureau. Someone then emailed me back the next day saying that it was received. However, I still have not received my refund for the startup fee. Why on earth is a refund taking this long? I really don't know what else to do. I have decided to wait for the refund another week. If I don't see it in the mail or on my bank statements, I will contact the BBB.

All this gym does is find a way to trick you ,and steal your money! My story is very similar to all others with a cancellation complaint. I cancelled my account over a year ago, and I am now receiving calls from collectors, with a balance that has increased monthly, because they have no proof I have cancelled. I cannot believe I am receiving calls for an account I have cancelled! What amazes me most, is that if I had a balance why did I have no notification of this? No card, letter, call of a balance. I am getting harassed by debt collectors for an account I had closed, and after calling, and calling ,and leaving message, after message, for Gold's Gym corporate office and headquarters, they have not called me back. This should be illegal. They are stealing! I've been harassed by debt collectors, and still got no response from Gold's Gym headquarters and corporate office.

Horrible, I've been going through contract issues since this summer. Yearly contract was up, they kept charging my account. They said I had to pay an extra month until my request to cancel was processed. So, I did that. Then they charged me another $55. I changed my bank card because they kept accessing my account. I got it done before the $55 hit my account. Now, they are going through the legal process with a law firm. My bill is now over $200, and for what? I have no clue. I'm contacting my attorney. Someone has to stop this. I would give zero if I could.

My husband and I were members at Golds' Gym. We canceled about 3 years ago. I watched my checking account. And, sure enough, the automatic monthly payments stopped.

Today, I found my bank account had just been drained of $332 by Gold's Gym. After 30 minutes on hold, I spoke to a very rude customer service representative. His records indicated that I canceled my account, but my husband did not cancel his. When I disputed that, he told me I had to "prove it."

This is just amazing. Obviously, they had access to the account for the last 3 years, it's still the same bank. They never took out a dime during that time. And, I'm not really sure what the charge is for. It doesn't seem to equal the monthly costs for membership. If they had kept charging the monthly fee, I would have seen there was a problem and could have dealt with it way back then. We never received any sorts of collections calls or letters from them.

I am contacting my state's attorney general to file a consumer complaint, and I have disputed the charge with my bank.

I signed up for Gold's almost two years ago. They would skip taking money from my account for two or three months, then they would charge me triple with fees for paying late. They claim it's because there was an improvement in my membership, not once did I sign for improvements. They told me there wouldn't be any hidden fees. They promised me that at any given time, I could cancel for $50. I moved from Sandy, Utah to New Jersey (well over 50 miles), and they still were reluctant to cancel.

They never returned my calls, it threw my Utah bank account almost $60 into the negative, so the bank advised me to stop payments, and close the checking account. As soon as I did that, Gold's would not get off my back! I've been in many fights with them, asked to speak with managers, and they will never pass me along. This is a very dishonest company, with terrible customer service. I am so not pleased with their ethics, and morals. Because of them, I have a bank account in the negative. I'm afraid it may go on my credit report.

I was paying $12.98 every two weeks. Eight months after my account was cancelled, they randomly charged $52 on my bank account. I sat on hold for approximately two hours; then I was told that these were back fees that they forgot to charge when I was a member. They will not refund the money, so I will file a complaint with whoever will listen.

Surprise to me, after my contract expired, they kept billing my account on a monthly basis. I called and asked what was going on. They informed me that the contract never expires. They keep billing you until you send a letter via Certified Mail to close the account.

The following week my checked was cashed with the following written in the subject line: "final payment to close account." Interesting enough, I get a call from the billing company telling me that I owe another months fees! How is this possible? I decided to pay it just to get it over with. I just want to forget this whole situation.

Case closed? Nope. The gym took my checking account information and billed me for another month. I never authorized them to bill from that account. They took the information off the check that said "final payment." This whole process is a rip off. Gold's Gym East Hartford, CT not only flat out lies to you but they withdraw money from an account without authorization. In all, I paid two more monthly payments after making the "final payment."

I'm 14 years old. I have knee problems. My doctor told me I have to train in the pool. I stopped going to the gym, because the first time I went out of the pool, I saw a woman's hair on my body. I started to throw up, and I got a rash on my body. My dad went to complain, and a worker told him that she could do nothing. We then, went home. It passed a couple of days later. When we came back to the pool, I saw an old lady wash her front, and back. I started to throw up. I called him, and he saw it too. He took me home. After that, I told my dad that I would not go to that gym, because when I remember that pool, I still feel very bad. After that, we did not go to Gold's gym anymore.

I wish I had visited this site before signing up. This is positively the worst experience I have ever had with a gym. I signed up at the York facility for a month in August as I was in town for business. I tried to cancel multiple times by calling the number that I was given. They never had a record of my account and gave me the impression that I couldn't cancel a nonexistent account. So, I went directly to the facility where I had signed up and was told that because my membership had never been processed, they were able to cancel it on the spot.

So, now 2 months after the fact, I just noticed on my credit card statement that they are continuing to charge me. I tried calling and was given a condescending lecture about cancelling within 30 days by the operator. When I spoke with the supervisor (Margeret, **), I was informed that I would continue to be charged for another month which I obviously will not be using as I live in Florida. This is such a blatant scam that I'm surprised that they are able to stay in business. Not only that, but they require a snail mail with confirmation to cancel! I am completely flabbergasted as to why any modern company would require such a tedious cancellation policy, or actually, I'm not because it certainly makes cancelling more difficult.

Not only do I feel genuinely ripped off by this company, the facilities themselves are dirty and poorly maintained. I originally signed up because of its convenient location by York Hospital and as it was one of the HR recommendations. I will be certain that HR knows about my experience so that hopefully, it may serve as a warning to others.

I just found out that Gold's Gym in Watsonville, CA feels entitled to automatically deduct funds from my account without permission for upkeep of the facility. The only item I agreed to pay for and have deducted was my monthly membership fee. When I called, they said sorry but there was nothing they could do about it. They said that they do that to everyone when they need to do some maintenance on the facility. I told them this was unacceptable and that I want to have my credit card removed and my account closed. The person on the phone told me that they would leave a note and someone might be able to get around to it. It's completely unacceptable. Now my account is overdrawn and this thing will end up costing me more than I would pay for 4 months of membership.

Gold's was opening a new gym this past summer in Oklahoma City. I and a friend joined, even though the gym wasn't opened yet. We were told we would have to pay the upfront initiation fees, but no monthly payments would be charged until that gym opened. In the meantime, we could use any other Gold's gym we wanted at no charge. We had the representative repeat this several times while we were there. I told the rep that I would be moving in the fall, and there wasn't a Gold's gym where I was moving. He assured me nothing would be charged to my credit card.

Now I find a month's charge for June of this year on my credit charge from Gold's Gym, charged in October. I called the headquarters and said this shouldn't be on there, and they said that all the months would eventually be on there, and that there was a glitch in their system. I explained what the sales rep had told us, and they apologized and said they couldn't be held responsible for what one of their employees promised a customer. By the way, the new Gold's Gym still hasn't opened, and their phone doesn't even work!

I became a member of Gold's gym again in August of 2011. I was informed, during my sign up, that I will be charged in May of 2012 of $25 for gym maintenance fees. Well, on October 11, 2011, I was charged the $25 which caused an NSF because I had not planned for $25 to come out of my account. I contacted Gold's regarding the matter and I was informed that they had a system glitch, which not only caused me to be charged but others. Today is October 25, 2011 and I still have not received my full refund back from Gold's. I am pissed!

I no longer care to be a Gold's Gym member. I don't think that I should have to jump through hoops to get my money refunded back to me after I have provided you with statements from my bank. You have admitted that you had a system error, which was the cause for this mess. I meet with the manager of Gold's Gym in Birmingham everyday regarding getting my money returned into my account. This is so absurd, it is not even funny. Is this how Gold's values us as a customer?

The body step class changed. After 4 years, the step class on Thursdays was replaced with attack class which I am unable to physically do. I, and many others, would like the step class returned on Thursday at an earlier time. I have managed and owned companies for 40 years and don't understand why a company would just delete something that was successful. "If it's not broken, don't fix it."

My husband and I became members on 10/13/2011. I want my money back already. The managers and staff are so unprofessional. They are not informed about what is going on within the company. They take your money, with it being their fault. And you have to jump through hoops to get your money back for a mistake that they made.

The facility in Ogden, Utah is allowing illegal drug sale and use in their facility. They have had numerous reports on the offender, John **. They actually report to the seller when somebody is going to bust him or report his selling. Seems to me they are as guilty as John is. I have changed gyms and have a lack of respect for that facility. They think they are defending a "good person", but they are ass backwards.

This is the worst gym I had ever came across. They were so rude to customers. The front desk guy, manager named Riche at Modesto gym was so rude and was misbehaving with girls. They take fraudulent approaches to raise their sales like cancellation agreement and policies. I didn't want to cancel my membership earlier but I did it today. It might happen to me and my family members too.

After being a member for over 2 years, I have had enough of the dirty and smelly gym that often had equipment in need of repair. Not to mention, a movie room that you could barely see the movies, if it was working. Parking was expensive since they don't have a lot on site. I had to pay $10 every time I went. So I went to cancel both mine and my boyfriend's memberships, having to pay $75 to cancel his, only to find out that they are still charging me. I called to question this. The woman on the phone was a ** to me and had a very bad attitude the entire time I was on the phone. She told me that when I signed my contract over 2 years ago, there was "one line" that stated they are entitled to charge me for an additional month after cancellation.

Now why am I not going to this gym and still having to pay? I don't understand why no one brought this to my attention at any point during the time I was trying to cancel, which took way too long and led me to running around trying to catch a manager when they weren't busy. I would not recommend joining this gym to my worst enemy. You'd be better off buying a machine to have at home. You would probably save yourself some money and headaches in the long run.

In December 2010, I signed a contract with Gold's Gym for 2 years with auto withdrawal. I signed up with Gold's Gym because of the benefits they offered their members (i.e. use of all other Gold's Gyms across the nation, 24-hour facility usage, etc.). Within approximately a six-month's period, the ownership was changed, and I was never informed. I saw a banner hanging up on one of my visits. The new club does not offer the same benefits as what I signed up for and the atmosphere has changed tremendously in a negative way. I spoke directly with the General Manager and he was very rude and condescending to me.

I was totally uninterested in being a part of the "new" club with its new membership rules, so I went to the facility and signed a "make-shift" cancellation form with one of their employees. She was quite rude and snappy and said that no matter what I wrote on the Gold's Gym form, it wouldn't make any difference and I would still be liable for the balance to the new club. At this point, the new club didn't even have any of their own documents or contractual agreements I suppose.

I went to my bank, where I was formerly employed, and placed a stop payment on any further auto withdrawals with the cancellation document that I signed with the young woman. I went ahead and let the initial payment for the coming due post, allowing for a 30-day notice to be effective before I permanently stopped payment. The bank had the stop payment documented as Gold's Gym (taken from the form, I imagine), and fortunately, I called and caught it on the day it was supposed to post. I called my bank and they immediately changed the name on the stop payment to reflect the 'Sportscenter' name and returned the $19.99 auto withdrawal unpaid.

I received a letter from a billing company named National Fitness, 1645 East Highway 193, Suite 100, Layton, UT 84040 800-948-1916 yesterday, 10/17/11, and it stated that I owed $34.99. I can only assume they've added a $25 fee for the return. I called their office this morning and the lady was very rude and unwilling to listen to what I had to say and said, "It'll just end up in collections." I plan to pursue this issue, not because of the measly amount supposedly owed on the 'non-existing' contract with Sportscenter, but because of the principle of the matter. Many, not all, health clubs outside of Gold's Gym are just an outlet to take folk's hard-earned dollars, and they don't really care about the health of the individual at all.

I had a contract that said after one year, the monthly rate would continue at an increase of 3%, CPI or CPI-U, whichever is greatest. They started biweekly charging and my automatic response was "just twice a month, same thing". Well, not true. The more I thought about it, that is 1 more month's charges/year. There are 52 weeks, 48 half months in a year. They charged three times in August, total of $52.xx on terms at $32.xx monthly rate. Since I was not informed, and it was auto-drafted, is this not theft and failure to uphold their contract? To make it worse, they are not communicating with me on this. The local people say it is the corporate people, the corporate people won't respond.

I tried to cancel my subscription that I had for my son and was told that I had to make an appointment because there was no manager to assist me. I made the appointment and went back and found myself canceling my subscription, with the very same person that said there was no manager available the first time. He did not have a cancellation form but had me sign a paper stating that I wanted to cancel my subscription and that he would call me to verify once he found the forms. I never received a phone call from him, so I called again and all the managers are off on the weekends and no one can check the status of my cancellation. Hmm, I find it strange that the person that told me I had to make an appointment with the manager was in fact a manager and was doing nothing the first day I went in to cancel. I will be further investing this to make sure my subscription was in fact canceled.

I purchased a trial membership in Gold's Gym, Arlington, VA in March 2008 and paid by credit card. I cancelled the trial membership in August 2008 and subsequently credit charges ceased. My last payment to the Gold's Gym was on August 25, 2008. I used Gold's Gym facilities 2 times only, in March 2008.

Sometime in 2010 the relevant card expired, no additional charge for Gold's Gym appeared before the expiration of the credit card with which I made original payments. On August 2, 2011 I received a letter from Gold's Gym claiming that I owed an additional $32.99 in charges. On August 16, 2011, First Credit Services Inc. sent me a correspondence indicating that I was indebted to Gold's in the amount of $57.99. I contacted Gold's by phone and was told by Lisa **, a Gold's employee that in fact I owed "hundreds of dollars" and that my payment of $57.99 would not be sufficient to eliminate the "debt".

On September 30, 2011 I received a new letter from First Credit indicating that I was indebted to Gold's in the amount of $267.92. All correspondence from Gold's and First Credit asked for new credit card information, savings or checking account numbers noting that Gold's had tried to run the charge described in their correspondence of August 2, 2011 through the credit card I paid my 2008 invoices with. I checked the Internet and found a number of people indicating longstanding problems of a similar nature with Gold's. Some postings even suggested that complainants should get together for a class action lawsuit.

I signed up for a month to month membership to Gold's Gym. I willingly paid an extra $100 deposit so I wouldn't be "obligated" to them for a full year. Little did I know that when it came time to cancel, I would have to go through what I went through. First, I called the 800 number. They told me I had to go to the gym. Then, I went to the gym. The manager was 'gone' and nobody could cancel my membership unless she was there. They were able to cancel the babysitting/daycare right away though. After three visits, I finally got to sign a form requesting a cancellation. But they said this form was needed to be "reviewed" by the manager who was in her office, but too busy to see me.

I was getting ready to leave for 2 trips at the time and was gone for about two months. When I came back, I realized they had kept charging my credit card. I then contacted the manager via email and telephone. She said there was never any cancellation form signed. Basically, she said I was a liar but in a very nice, friendly way. There were many emails sent back and forth. Finally, my husband and I went in together. She gave us a credit but still never found my cancellation form. Finally, two months after that, figuring my account had finally been cancelled, I got a collections agency letter telling me to pay this debt within 30 days.

Either way, I contacted the gym again. She finally, after 5 months of anxiety and lack of sleep over this, bought back the debt from the collections agency. Per her email to me, my membership is finally cancelled. However, I personally will never ever join a Gold's Gym ever again. I will advise anyone wanting to do so against it. I think a civil lawsuit should be filed against these types of organizations, making it easy for people to cancel online by clicking. I want to cancel my membership now, not five months later! By the way, she did find my form finally 4 months or so later and said that it was just a freeze. They had conveniently circled freeze on the form after I had come in (in person) 3 times to cancel. Thanks for listening.

I was okay at this Hawthorne location until 2 nasty things happened to me. First, one a year ago, a trainer approached me (Tina) without any manners. She told me to pick up after using the equipment that someone else used. It was already there when I got at this station. The worse thing is that she was screaming in a very demanding and very bossy way.

Guess what, nothing was done. No one took care of the incident and she's still there, disrespecting other members. Can someone do something for this location? We pay to go and have fun and get our frustrations and stress out of our minds and bodies, not to get them.

Now, they have new changes in Zumba classes, which no one likes. We have expressed our concerns to the GM (Cesar) who basically told us that if we don't like it, just leave. Well, that is exactly what a lot of us are doing; we won't be renewing our membership. He treated us very nasty, like we were there for free. I guess, who cares about us if we don't have blue eyes and a lot of my friends don't even speak English. I guess, he doesn't care about our business. I really hope that someone takes action before they end up closing this location that has very unpleasant people working there.

I joined because Bally's with whom I have a lifetime membership, doesn't operate here in Omaha. I basically joined out of duress because the place is a dump! After going for a few weeks, I stopped. I changed my credit cards so that they wouldn't keep charging me. That worked for a while but somehow and I suspect illegally, they got my new credit card number and started charging me again even though it's been a few years since I last went there.

When I joined, as soon as I heard that they wanted, and would only let me join, if I gave them access to my bank account. Red flags went up all over. Instead of walking out, I got sucked into this, I'm sure with illegal tact that they use. Now I'm going to the secretary of state to file a complaint against these crooks. I suggest that every one here that has been used by Gold's, to do the same! Even if giving them access to your bank account is legal on paper, it shouldn't be. It's just more political corruption if you pay off the right politicians. I also suggest that everyone that has been scammed by Gold's get involved to stop this usury and fraudulent activity!

I joined in January, 2011, for both membership and personal training. I travel for business and I had let them know that my travels, at some point, may force me to decrease my twice a week subscription or cancel. I was told not to worry. I signed the contract and of course, shame on me, I did not read every line. I paid first and last month in February, 2011. Between January and August I only attended 36 sessions due to business travel. In August, I sent a letter stating that I would be on a 3 month assignment and wanted to cancel early. I was told I could not if I did not have a signed lease. Told them I could bring the hotel reservations as I stay in a hotel. We went back and forth and today I was told that I have to pay the one year contract and that if I do not give notice to cancel 30 days ahead it is automatically renewable. I tried to get them to negotiate and let me split my sessions between the Gold's gym in Concord, NC where I am during the week and in Wilmington, NC where I am on weekends - they even refused to do that. They have awful business ethics.

I had changed my Bank of America card to a Dividend Miles Card, and the official at the bank promised that it would not affect any automatic withdrawals. However, I saw later that it affected Gold's Gym. So, in June, I went to pay up and Toni, the manager or owner, took my other card. I have been a member for almost ten year and always pay even when sometimes I didn't attend for a longer time. I told him that I'm a senior now and would like to make use of my Humana silver sneaker program, so I cancel my membership, but still come for my exercises that way. Maybe it's more of changing than cancelling. He was really agreeable, and I had given him my Humana card and he only commented that maybe if it wasn't going through in time, he had to charge me the July fee on the 7th. My Humana card showed July 1 as date. And when I checked my statement, surely, he had subtracted it on the seventh of July.Now in September, he still subtracted the fee.

When I confronted him today, he was very unprofessional and rude. He couldn't find my cancellation in my folder, and asked me if I had it I had to look for it. It's almost unbelievable that an honest decent company would treat a long time customer like that. Hopefully, not all Golds Gyms are treating their customers like that, because I like to exercise there.I just want my money back for August and September.

They are very rude and condescending and I felt that they didn't want me to join. They wanted a year commitment without a free trial. What do you purchase or lease for twelve months without test driving it? If you like haters, this is your gym and if you like someone to demand that you pay them first before entering a long-term commitment then this is your gym.

It's really too bad because I liked the location. I feel bad for those choosing to live in such a low cesspool of existence. Good luck and heads up.

I received a sexist comment from a sales manager trying to tell me that because I was a woman and hormonal, I would not be able to stick to a monthly routine myself and required a trainer. They double billed me, and got the run around with the gym people, corporate office and corporate sales.

I will never join this gym again after my contract expires. I have never been so undervalued by a sales staff.

I signed my Gold's membership contract for two years saying that I am responsible for 24 payments of $39.99. On 09 Sept 11, I was charged my 25th payment. When I stopped by to talk to an associate about that, she said that my first payment doesn't count. Really? Why not?

I was trying to cancel a membership with Gold's Gym, which was extremely frustrating and expensive. I have to send a registered letter, which cost me $9, and even after the letter was received, they still wanted to take out one more payment. This had to be done even after my contract had expired. My advise, go somewhere else!

Gold's Gym has decided to sue me for a very minimal amount of $150 in unused gym membership fees. Gold's Gym is so poor and desperate that these cowards feel it's necessary to file suit against someone who hasn't even been to their gym in months. I am going to go pay them off now. The weird thing is their attorney, Rick ** of Monterey ,CA, will call you and tell you he's filing a suit without mentioning what it's in regards to. He's got a little mouth on him. He'll start off yelling and all you have to do is tell him to shut his ** mouth and that pretty much takes care of it. I'm in the middle of a real estate deal right now and can't have individuals filing suit against me. Unfortunately, it looks like I'll just have to pay.

I've cancelled my Gold's Gym membership over a year ago, but they are still withdrawing from my account. I've called them over and over again. Their response is that they will take care of it. I request to speak to the supervisor, but the supervisor is never available. I've tried speaking to corporate, and still no luck. Its horrible going through this every month. There has to be an easier way.

I am rating the company with 0 (zero) STARS! My husband and I signed up for a membership in March of 2010. In March of 2011, we ended up moving to Texas. We paid up front for three years, and were told that we could cancel at any time or transfer ANYWHERE in the U.S. for a transfer fee of $100. Once in Texas, we went to Gold's Gym. They said they couldn't transfer, unless we signed on for another year with them--no!

So, the next step I took a few months ago was to call the corporate office and cancel my membership; I was hung up on, placed on hold forever, and hung up on again--I gave up. Today, I called back; I talked to a girl, who I failed to get the name of, and said that we could not cancel. Ok, so they lied when we signed the contracta big shocker. So, she then said that she would cancel the rest of the quarterly fees for the remainder of our contract, which ends in 2013. I said, "thank you" and hung up.

Then, I called back because I figured it was just another lie to get me off the phone. I then spoke to Yoshi, who I then explained my situation to. He said there were no notes in the file that I had spoken to anyone in that office. Wow! Really? Then he continued to be completely rude to me; he told me that I was making up what I was telling him, and they couldn't cancel those fees, although the girl said she did.

What's wrong with this picture? He kept asking who I spoke to, and I kept telling him that I didn't know her name. I was also told that since we had paid up front, that there was no way we could cancel. He was very rude. When I asked for a supervisor, he wouldn't transfer me to one. So, the result of this whole fiasco is that we have to sell our membership or sit it outwow. Thank you for the options. Never again will I ever sign up with Gold's Gym or any other for that matter. I have two legs and a road to run on. I can honestly say that I will not recommend this gym to anyone. They're conniving jerks, who rip people off, and don't "change their lives".

Gold's Gym had a 12-week "fitness challenge" for men, women,and with different age categories. This started in January and ended April this year. Local winners then regional throughout the 50 states with local winners to receive $1000 and regional winners of the grand prize of $75,000. There are results of who won regionally but not locally.

Buffalo Gold's Gym will not give the results, info, anything on who won at their site, or any mention of the payout to the winners. I was one of those who participated in the fitness challenge, and get nowhere with Gold's Gym on an answer for the contest. They give excuses and wont return any calls. When I did speak to them, they say they changed ownership, but still no answer for the results.

I'm giving them 0 stars! I went in to Gold's Gym two years ago and asked for a month to month contract as a member of AARP (I saw it advertised as such). I was told and convinced that it was cheaper to do a 2-year contract because there was no initiation fee and that I can cancel any time since I worked out of area. I was told that I could use my work address to show that I had moved. No problem.

After just over a year and some medical problems, I stopped attending regularly. I requested a cancellation but it was denied. I was told that the account was in my daughter's name (she signed up with me) although the monthly charges were coming out of my checking account. She would have to show a utility bill with new address and pay $100 cancellation fee (doesn't sound like "no problem" to me).

Now that the two years is up, I emailed their corporate office to get the account cancelled. I got a response indicating that it would be cancelled as requested on 12 Aug 2011. I checked my bank account online and found out that they have taken out an entire month's fee on 10 Aug 2011. When I called the office in Salt Lake City, I was told that the charges were taken out for the previous month.

I then reviewed my 2009 statements and found out that the monthly charge was taken out the day I signed up in August of 2009. I called back to tell them this information and to indicate that his explanation didn't make sense. He (Yoshi) told me that the almost $50 charged in August was an initiation fee and the 24-month contract didn't start until the September payment.

Gold's Gym is a scam. They get you coming and going and don't tell you the truthanything to get you to sign! We have been constantly lied to. These are just a couple of examples.

Back in August 2010 i went to Golds Gym in Sandy , UT to sign up for month to month membership. As i clearly explained to gym's person i was in Utah for business , i did not know how long it will be , so , i needed membership that i can cancel at any time.The guy i talked to , Brandon , said that in this case, i will have to pay 35$ for month to month membership.Then he gave me some papers to sign , explaining that they were authorization to charge my debit card and another one was for me not suing them if i hurt myself while working out. Later , in September 2010, i added my nephew to my membership on the same terms. In February 2011 i called Paramount Acceptance ( they do billing for Golds Gym) to cancel my membership because my presence was no longer required in Utah , and only then i found out that me and my nephew was locked in on 24 month contract . So , now i stuck with something that i don't even use ( i haven't been to Golds Gym since January) and no way out.My question is - is that even legal for them to do that , since Brandon not just withheld some information from me - he flat out lied to me. And no , he did not give me any copies of the contract.

The Gold's Gym in Murrieta, CA was opened eight weeks ago, having moved from their previous location. The new gym has placed almost all of their cardio equipment upstairs. My mom is 85 years old so she can no longer climb the stairs.

When I asked what they were going to do for her and for the others who are either disabled or injured to climb the stairs, I was told that the old projection room is now to be used for cardio and they would set up the cardio equipment in there. The only problem is that the room is freezing cold, the walls are black and the lighting is very low due to movies being projected on the front wall of the room.

For eight weeks, I have been asking them if there was anything they could do to remedy the situationturning down the air conditioning, painting the walls white, increasing the lighting, or moving some of the cardio equipment in the general gym area. Besides, there are more than enough locations within the actual gym to place bikes and treadmills

Yesterday, I finally got someone to tell me that they would be making no changes. My mom has to wear a sweater inside the room and if I wanted light in the room, I had to request that someone with the light "key" to turn on the lights. Unfortunately, turning the lighting up with the light "key" only gives you the minimum of light due to the fact that this is still a movie projection room and they show movies in there while working out. So, you see, they are unwilling to make any changes to accommodate some of their members.

Let me say that I have been a member of Gold's since 1984 together with my family members and friends. My mom is 85 years old and is a paying member. She has been told by her physician that her cardio workouts are more than necessary; they are medically needed. What is she to do? Should I cancel her membership, as well as mine, so she could work out elsewhere? What about the others who are unable to climb the stairs? Are these people to fumble around in a black room? It sounds like a recipe for disaster to me. Someone will get hurt in there and Gold's will be sued. Only then will changes be made.

It is a ** as it appears that their members are not as important as they claim they are. The changes I am requesting would cost the gym nothing, only a can of paint and brighter lights. A simple turn of the air conditioning unit would have solved the problem of the cold in that room. It is so cold you can hang meat in there. It is a shame that Gold's has turned into a "muscle" gym, only catering to the younger and more physically fit.

We signed up for two memberships on 7/26/2011. Both were prepaid for one year only at $199 each. We were told that that was it and we would have to resign up for next year and find another deal.

We got a charge on our credit card for $241 and $270 for another year. I immediately called and said that we did not want to continue and was given an email and fax to send my letter to.

When I called on Monday, I spoke to Jasmin, who said she was the office manager and that I could not mail anything because it was paid. I told her we had not been paying for months now and didn't think we even had to call because it was going to be only the one charge. Our credit card number had been also changed by the bank due to security reasons. She said it didn't matter. She would not give the address as it had to be within 30 days of the cancellation period.

It seems all they care about is stealing your money. She didn't even give me an option to prorate and take off 11 months.

Since joining the gym, I have purchased two personal training packages. The first set of session I completed and I am at the end of the second set. I have had my trainer changed three times during this last set of sessions. I requested a refund on the remaining sessions and was denied.

As you can imagine when trainers are switched with this frequency, the quality of the product being purchased is diminished. The gym's policy is not indicative to keeping customers. I want to warn anyone contemplating on purchasing a personal training package that there are no refunds allowed. Don't do it. I don't care if the rapture comes, they don't care if you're happy and will not refund your money. The gym is a joke for a lot of other reasons but I will not go into those at this time.

It all started with some problems in the Gold's Gym child care. I was asked to not bring my 3-year-old (I also have an 8-year-old and 1-year-old) back into the child care, ever. I wanted to attempt to work something out, so I met with the gym manager and the child care manager with my husband a few days later.

During this conversation, the manager was rude to the point of telling us we were bad parents by saying "that's bad parenting" to everything that was being said about my 3-year-old. He also barely paid attention to us he was waving and nodding to other members as they were coming and going. This 'meeting' happened just inside the gym doors, off to the side of the front desk. The only 'help' he offered was to cancel my membership, which I made clear I was not interested in doing.

Towards the end of the conversation, the gym manager stopped the child care manager from talking. We were suggesting other options other than kicking my 3-year-old out. He sent her away and asked me again if I would like to cancel my membership. At this point I told him no, that we were trying to work something out and he said it's not going to happen. He again said, "I'll just cancel your membership". I again said no, that's not what I want. So my husband said that the gym manager was just "being an **" and we asked for a number to reach someone above him.

He said, "That's it, I'm cancelling your membership because you don't call me that in my gym". I stopped him and said, "Look you said we are using 'bad parenting' and he said you are 'being an **'. It's the same thing, no?"

He refused to give me a phone number for someone above him and gave me an email address. I asked for a corporate number and he said there is none. I asked again and he said I'll give you this number but it's just a voicemail and he again stated he was going to cancel my membership. My husband said lets go, he is acting like an '** on steroids', which really set off the manager (why?). He said that's it, the membership will be cancelled and get out of my gym.

We both turned and started walking to the front doors and the manager called to our backs and said "You are just jealous of me".

After this, I called the number he gave me. It rang and rang and no voicemail. I went home and emailed the address he had given me and I also emailed Gold's Gym through their website.

The next day, I went to a different location (Hershey) and spoke to the manager there. He was very helpful and even gave me the number to reach Gold's VP. He said he couldn't do anything for me, but if I wanted to come to this location I was more than welcome. As soon as we stepped outside, I called the number he gave me and left a message with the VP. She called me back right away and we spoke. She apologized for how I was treated and said that I was welcome to go to the Hershey location.

The next day, she called me back and said I was "posting messages all over Facebook, putting down the company and the Harrisburg manager." I did, in fact, post on the main Gold's facebook page, saying I had a bad customer service experience at the Harrisburg location and was treated poorly. I posted something similar to this twice and it was removed from the site both times within minutes. I also posted in my own facebook: "so much for gold's gym. bad. bad. bad." A few people asked what happened and I said, "The manager was an ** and the child care sucks." I'm just stating my own opinions on my own facebook profile.

I received an email that evening from the Harrisburg Gold's Gym manager stating that Gold's, as a franchise, was going to take legal action against me "as a result of Defamation of Character' and Cyber Bullying'."

Since that email, I have yet to hear more from the company.

I lost my job in 9/09. At that time, I called them and asked them to freeze my account for a few months like other companies were doing (specifically Direct TV & Qwest). They refused and started charging me interest and fees. When I was finally able to begin paying them again in approximately 2/11, I was told that until I had the entire balance paid, I would not be able to utilize their service. I understand that. Then, I was told I would only be able to use it for 6 months of the total 17 additional months I would be paying for. I am losing 11 months.

I signed up on May 27, 2011, and found out 8 days later I had to move. Went in in person to cancel, and filled out forms. My deposit of $249 was kept because it was past the 7 days limit. Then, my card got charged for July and now for August as I try to find out WHY the cancellation forms I signed were not processed. I stupidly trusted Eric Martinez and did not ask for a copy, and now no one has a copy of it, even though other employees remember me coming in to cancel. Keep getting the run-around and the bottom line is DO NOT JOIN GOLD'S GYM in WOODSTOCK, GA!!

Sent in a 30 day written notice to terminate my membership with Gold's Gym. The certified letter was received by ABC Financial on 1 Jun 2010.

My credit card records show that I have paid through the month of June 2010. My billing date is the 11th of each month, so by 11 July 2010, I was paid in full.

Since that date, I've received a bill for cancellation of the membership (no services rendered on their part), and a bill to "lock in my membership rate".

Why am I being charged to cancel my membership, when I was already required to pay and additional 30 days of membership before my account could be terminated? And why would I pay to lock in a membership rate when I've already requested cancellation of my membership?!?

I'm in the process of writing a letter to ABC Financial, explaining why I believe the charges are not justifiable. I assume, based on the number of complaints you've recieved regarding Gold's Gym and ABC Financial, that I'm going to have a difficult time of this.

I get the impression they're just dreaming up any way possible to bill me. My current credit rating is impecable, and a direct reflection of my commitment towards paying my debts, but it does not indicate my willingness to pay for services that I have not received.

Based on the number of complaints that have already been submitted, I would assume someone would be doing something about their billing practices. A class action suit would not be inappropriate at this point.

On 2/14/2011 I notified Gold's Gym in Cedar Park Texas that I wanted to cancel my membership. I put a stop payment on further automatic check withdrawals on 2/15/2011. I did not use the facilities after that time. I did not fill out their blue Cancellation Questionnaire which is supposed to be mailed in to their corporate office by the gym staff. On 4/6/2011 I received a notification from First Credit Services Inc. that I owed $76.94 for 2 1/2 months of dues. I went to the gym in Cedar Park and spoke to their GM who refused to make any adjustments to the debt collector's notice. On 4/19 I paid the balance owed and received a carbon copy of the blue questionnaire that was to be mailed to their office in Irving as final settlement. On May 12th I received another notice directly from First Credit Services saying I owed $25.97 for the partial month (4/1 - 4/19) that I supposedly had access to their facilities.

On May 17th I wrote a letter documenting the events and explaining I had paid the full amount due at the Cedar Park location on 4/19. There was no response or acknowledgement of my contesting the charges. On 5/26 I received a 60 day credit notice from First Credit Services saying I owed $50.97 ($25.97 + 25 late fee). On July 11 a third notice from First credit Services was received saying I owed $50.97 and on Thursday 7/28 a threatening phone call was received saying if the amount owed was not paid immediately, the issue would be reported to a credit bureau. After debating the issue over the phone to no avail I agreed to pay the additional money demanded to "clear" the file and was informed there would be an additional $9.00 fee for paperwork and handling by the debit collector! This seems to be a case of pure consumer fraud and harassment.

I have been an avid distance runner for many years, but broke my toe in June of 2011 and couldn't run for a while. I decided to join the local gym, which happened to be Gold's Gym. I had been a member of a city-owned gym in nearby city before and didn't think much of it.

I was surprised at the high-pressure salesman approach of Gold's Gym and unfortunately paid no real attention to the contract since I couldn't see how that had much to do with anything. I was told I would join on a monthly basis and that there would be an extra semi-annual fee beginning, in my case, in January 2012. I told them I doubted I wanted the membership for more than a month or two and really thought little of it at the time.

A short time later, I saw a charge for $15.95 from a company called "Paramount Acceptance" on my Discover Card bill. I had no idea who they were and I disputed the charge. They apparently sent a form letter back to Discover Card indicating I had signed a contract for the fee with Gold's Gym. Evidently, what I thought was silliness was Gold's Gym's way of getting money out of people, and beyond what they had told me verbally. I was not aware that Gold's Gym had even retained my credit card number that I used for the first monthly payment, much less sent it to a third party to charge me additional fees they had specifically indicated they weren't going to charge me.

I went many rounds with Discover Card, Gold's Gym, and Paramount Acceptance, and pretty much only got the run around. Along the way, I screamed so loudly I have no doubt they could hear me a few buildings away. According to Paramount Acceptance, they've supposedly cancelled my Gold's Gym membership, but they wouldn't confirm that in writing. Discover Card responded not only with being totally unwilling to help but indicating they were going to report me to credit bureau, after 24 years as a card member with literally hundreds of thousands of dollars in charges and with never a single late payment. I was in disbelief, to put it mildly. As soon as my final payoff check arrives, I will be cancelling my account with Discover Card and have advised them accordingly. I've had it with all of them--Gold's, Paramount, and Discover.

I don't know how exactly this will play from here, but after reading endless pages of similar complaints about Gold's Gym, et al. on the Internet, I couldn't help but wonder why there isn't a class-action lawsuit or some other very public campaign to either get Gold's Gym to stop their practices,or force them out of business. I wondered if this contact might lead to information about such an action or effort and if so, how I might be able to become a part of it or support it. (Sorry, however, folks, I may as well clarify up front: I'm a very poor guy and have already been robbed for $15.95 so far.)

My daughter happens to work for the local Tooele newspaper, but having already contacted the editor of the newspaper through my daughter, and because Gold's Gym advertises with them, they won't touch it (surprise, surprise). They even declined to publish my letter to the editor about the matter.

When Gold's Gym first opened in Augusta, Georgia, of course, the $10 a month plan was going on but it was not supposed to be a contract. I did fill out a form, and I did not provide SSI number. Anyway, I only went to the gym once. I and maybe some others was not informed that I had to cancel with a written notice.

One lesson I've learned was never to fill out or sign anything. Anyway, I paid using my sister's bank account and without my knowledge, they were still charging the account. Because of this she ended up closing that account and she just got a new account. Just recently I found out I am in collections, and people are calling me all the time. And these people are not nice. This place is a fraud. I will never attend this gym again and I would not recommend anyone to join it!!!

i have a problem i was told the wrong information about joining yall gym. i was told that i no commitment and i would pay month to month i had a coupon and it said the same thing i was to if i upgrade to 19.99 a month the i was have more access to the gym but i was never told that i would be in a contract i ask the lady to explain it to me and thats what she told me and if i didnt like it that i would have to pay and it would end until i pay again. and now gold gym is saying i owe them and that iam in a one year contract and thats not what i wanted, because i made should and ask the lady if i come and dont like the gym and never come again how would it work and she told me that it would end until i pay again. and i wouldnt be responable.

i took her word and went through with it and now being that i was mislead by her iam in collection with a debt. i didnt want a contract with golds gym and i been only one time in jan.2011 and havent been back every because i thought if i didnt pay again it was over just like the lady told me when i first was there in oct.2010 and i dont want my credit messed up because of this,so it u could please help me with this issue please do. i dont feel iam respondable for something that was told to me wrong, i feel i was trick into signing something i didnt understand completely. she gave me false information for me to sign the paper.please let me know if you could help i

I entered a drawing in a box at the local Jamba Juice (Draper, Utah) for a free one-year membership at Gold's Gym sometime during the third week of June (13th-17th). I got a call on the 17th saying I had won some kind of VIP award. I didn't know what a VIP membership was at the time, or what the award was. The man who helped me (Sandy Gold's Gym, 1300 E. 7990 S. Jonathan **) clarified that I didn't win the one-year membership and that I had won a 30- day free VIP award. He suggested that it meant I got a free VIP membership for one month with no strings attached and cost me nothing.

I went to his cubicle with him, and he continued to try and sell me a whole two-year contract for $22/month. I stated multiple times, very clearly, that I was barley 19, a student with no job and had no money. I stated multiple times I didn't want a full contract or to pay anything, I just wanted whatever the Jamba Juice award gave me for free. He seemed to comply, and filled out some paperwork asking me information as he filled it out. He reassured me multiple times it was only paperwork for my bar code to enter the gym. He said that the only reason he had to fill out the paperwork was so that it looked like a contract only for the bar code. He told me to put the paperwork away for 30 days then all would be canceled on July 25th so I could have the free membership and the bar code needed for gym entrance. He assured me that he was filling out the paperwork as if I were going to keep a two-year membership only because Gold's Gym corporate needed that information in their computer system to get me a bar code, that it was a very standard practice, he said.

His hand was covering the paperwork for the most part while he told me where to sign. Never once did his hand reveal the consumer warning as he again reassured me over and over that he was only allowing me to see paper where I was supposed to initial and sign. He never once gave me the opportunity to read it. Like any good salesman, he small-talked me quite a bit, and found out that if I did buy a VIP membership, I wouldn't need daycare or tanning and I was uninterested in a personal trainer.

A few days past and a friend of mine, who also entered the drawing but won the VIP like me, was talked into a full two-year contract and a personal trainer contract that she very clearly stated she didn't want. Fortunately, she was within the three-day period to cancel.

I started looking over my paperwork, which I had previously thought was unimportant since Mr. ** reassured me over and over that it was just information to get me a bar code. Unfortunately, as I read the paperwork, it became very clear to me that it was a full 24-month contract in the amount of $37.17 per month and included a daycare and tanning and personal training--everything he had assured me that it was not nor had I would have wanted if purchasing a contract for membership. After multiple calls to the Sandy Gym where Mr. ** originally "sold" me the contract, he couldn't seem to remember who I was and had no time for me.

I made a call to the headquarters of Utah and they told me the only thing I could do was sell the membership in KSL. I later drove to the headquarters to see what really could be done. A supervisor made a call to Mr. **, who assured them that he "sold" me a contract, and I knowingly signed it. I tried to reason with the office staff and acknowledged that I did sign the contract and wanted to rework the contract down then to a lower payment for lesser options as I did not need all the VIP options. I was trying desperately to make right my mistake; however, the staff was very discourteous and told me to be careful of what I sign in the future.

February 2011, Met with a personal trainer of Gold's Gym (Bob) he stated that in order to ensure the terms of personal training with him I would need to sign paperwork. I told him that I would not be able to pay for services at that time - he assured me that he would not process the contract; however, he sent it to Sandy, Utah's corporate office. I sent a letter to cancel the contract and through numerous e-mails I am unable to cancel the contract (that was never in effect/ nor services used).

I did not recieve a copy of the contract at that time - Bob said there was not a need to get a copy since it was not going to be processed. Bob denies everything. Personal trainer manager, Kaycee, stated she would put the contract on hold for 3 months - June 2011 due to my financial issues. I told her that I did not want the contract in February and still do not want the contract in June - It should not have been processed and no services were used. In addition, the contract was for 2 persons (my daughter and I) she had moved out of state for school unable to use the services - again, the contract was to be cancelled due to relocation. Gold's Gym is refusing to cancel the contract and is demanding payment in full - no services have been used.

I have been a member of Gold's Gym for about three years now. I have always enjoyed the gym, but today I can honestly say that I wished that I never signed another contract. I am a teacher attempting to go back to school, and as of right now money is a bit tight and I just wanted to see if there was any way that I could lower my rate because of my circumstances. It is my understanding that my school district has some type of agreement with the Golds' in the area, and I honestly just can not afford more $40/month payments. I know of many people who do not pay that amount, but their rates have been lowered somehow.

Today, I just wanted to sit and discuss options, but when I contacted John Murphy about this, he was very discourteous and did not even attempt to hear my concern---as a matter of fact, I was never even offered a chair in the room full of salesmen. I understand that Gold's main concern is the money---and it was made VERY clear today, but I am a consumer that spends my hard earned money to frequent this gym, and I was treated like customers do not even matter. I have never been so disappointed in any establishment that I support.

Like I've said, I've been here for three years, and I have never asked or complained about one thing, but when I have a legitimate concern, I'm treated like an insignificant member of your chain. I have even brought people in to join the gym, but never will I again. This is utterly ridiculous for someone to be treated like this. I understand this may be how mangers are trained, but how do you all plan to keep customers if your main concern is NOT the customer. As I've said, I am very, disappointed and discouraged at how I was treated today. I will be contacting all Business Bureaus and Consumer Agencies to let them know.I just can't believe this is how customers are treated in the establishment that I've supported for three years.

At this time I explained to Amanda that i was put in into a contract with out being told when i resigned with Kevin from the membership dept. At this point amenda made a threat to me ""saying that you will pay the 100.00 dollars or els".

On the same day of June 6. 2011 I spoke with Kevin from the membership dept.at 4:04 pm he said to me that yes i did put you in a 2 year contract what are you going to no body will help you and you have to pay the 50.00 dollars contract cancel fees.

I then spoke with Judy on June 8,2011 at 11:42pm which she was very rude and had me on the speaker phone and had employee's in the back ground laughing. She told i had to pay 50.00 dollars which i think was unfair that what did to me. and she forced to me read the contract over the phone made threats to me over the phone that no will listen to you not even ConsumerAffairs or the better business beaur

I signed up for a $60 one-month trial membership which included a "100% guarantee refund." I cancelled my membership before the one month refund expired but they refused to refund the trial membership fee after calling Gold's gym at least three times, and then finally walked in to speak with the manager. I cancelled my membership (or thought I did). Three months later, I received a tiny email claiming that I owe Gold's Gym $150, and now I'm infuriated.

I have been scammed over $200. I am a full-time student with little part-time work. These con artists have stolen money that I need to pay for my schooling expenses.

I was a member of Gold's Gym since 2005. I moved in October, therefore, my membership needed to be cancelled. I wrote a letter to ABC Financial and asked them to cancel my membership. The letter stated, "Please consider this as my 30-day notice and stop charging my credit card." ABC Financial did not charge the last months payment even though my letter clearly stated "Consider this a 30-day notice" which in my opinion meant stop charging my credit card after 30 days. Now a $34 fee has been changed to $202 with added fees attached. I have no problem paying the $34 fee. I did not receive any letter from ABC Financial except one dated February 5th. I was notified of this situation when I called ABC Financial on March 8th. I should have received adequate notice since I have been receiving mail from my old address. I can only speculate that no other notice or letter was sent to me by ABC Financial.

This $202, in my opinion, is not a valid charge. I am willing to pay the $34, but now my case is with a credit agency and they are demanding $202 fee for a mistake that was done by ABC Financial i.e. not charging my credit card for the month of November. Please help me

I have attached a letter directed to Gold's Gym that explains what happened. This letter was mailed to them on March 14th 2011. Today is March 26 and I received a third notice saying that that I have ignored their previous efforts to collect. I really need help. The person that assisted my husband made an error and now they are tying to blame it on me. They also said that they were trying to contact me from Nov. to Dec. I never got a letter or phone call during that time. The first letter that I got was on Mid January. I immediately contacted Gold's Gym. I have made several efforts to clarify the situation to Gold's Gym and I am being ignored. I have a log of all my attempts to clear up this matter with Gold's Gym. I have tried by phone, e-mail, and mail and what happened, the facts are being ignored. Please read the following letter that explains the situation.

On September 2010 my husband, Angel Martinez, went in to Gold's Gym (Bandera Facility) to cancel our account. Our contract expired in September and we were moving to a new address. He told the person that assisted him that he needed to close our account. Gold's Gym front desk associate told him that by him signing both accounts were closed since he was the primary. He left thinking all was done. In January 14-16, I received a letter from Gold's Gym International stating I owed $81.06 in past dues since my account was not closed back in September with my husband's. The letter also stated that Gold's Gym representative have been trying to contact me by phone. I never received a phone call from Gold's Gym or any other kind of communication prior to this.

On January 24 I went to the facility in person (on Bandera). The person at the front desk that assisted me, Raymond ***, apologized for the inconvenience and gave a number to call to resolve this matter. I also filled out a membership cancellation questionnaire advised by Raymond **** to stop any more charges from Gold's Gym. I called the number I was given and after many tries of explaining, I find people at the other end transferring me from one person to the other unable to help me. I went back to the facility on March 6 to speak to Angel **** operations manager; he had told my husband back in January that he was going to send a letter to the corporate office in order to explain the situation. I asked Angel if he sent the letter but he could not recall. He checked your system and found no history of it.

I explained the situation one more time and he said that he was sending the letter that evening and he would let me know once corporate got back to him. He said it would not take more than 24 hours. I decided to call Angel ***** back on March 10 since I have not heard anything from him. He answered and said that their system was down, that he would call me as soon as the system was up. As of today, March 14, I have not received a call from Angel *****. I need for Gold's Gym to look at all documentation enclosed as an attempt to solve this issue which threatens to ruin my credit. Please also look at our payment history with Gold's Gym. We were faithful and exceptional customers for two years. Our obligation period was over, when my husband approached to cancel our account. In your records you should have the form that my husband filled out back in September. There is absolutely no need for us to have cancelled only one account since we were not planning of using the facility. As I mentioned before, we were moving to a new home and Gold's Gym location was no longer convenient for us. Did Gold's Gym front desk associate make an error at the time my husband approached to cancel our accounts?

If Gold's Gym FDA had mentioned that I needed to come in to cancel my own account, I would have taken immediate action on this matter. Would you also look at our check-in history in your system and see that my husband nor I had made use of the facility since my husband approached to cancel the account? We joined Gold Gym through my husband's employer (HEB). His employer had worked out a deal with Gold's Gym to offer HEB employees better rates and I would like to think that Gold's Gym also meets the same customer care his employer stands for. If we were misinformed by FDA and the facility have not being used since then, I ask that you make the right decision so my husband Angel **** and myself Yara *** can still maintain a relationship that can lead to future business with Gold's Gym.

First of all, they basically conned me and my sister into getting a membership. But after a year, my husband lost his job, I'm getting less money on my part time job, and I am losing my home so I have tried for months now to get my membership cancelled. I tried to call the corporate headquarters and I get hung up on every time! I went to the place and couldn't get help once they knew that I wanted to cancel my membership. I was told to just call. I emailed them and was told that they'd cancel my membership. Then, the next month, I was charged again and ended up overdrawn in my account. They are absolutely ridiculous to work with and I would suggest that no one sign up with them.

I gave my daughter a membership and exercise classes with a personal trainer. The original charge was $900, which I thought high. These classes were only for one month. They again billed on my MasterCard the next month, would not refund the $900 additional, then I got my MasterCard involved. They finally refunded on 7/30/2010 for the amount charged on 7/8/2010. Then they charged again $900 on 8/5/2010. My daughter was shocked, and no refund has been given. We are in the process of working on this very shady company.

I had trouble with the billing for myself after I had surgery on my foot, supplied letters from doctor, but to no avail for several months. I do not recommend ever using Gold's.

We had a two year membership and we were going to cancel after that time. Every time I stopped after work, no machines were available and sometimes no parking spaces. And the place has such an odor, you can't breath. I called several months prior to December stating I was going to cancel and was told that if I come in in December and sign the cancellation form, no further charges would be applied to my account.

Well, guess what - they took out the monthly charge in December. I called the local gym - not only would the manager not listen but I also called the corporate office and registered my complaint and she said "You will be assessed this fee". She was very rude. I explained to the manager and the corporate office that I had spoke to several employees before and also the individual on the day I visited the gym to cancel and was told "no more fee assessment". Now they give me the bull of "it's in your contract".

I would not want my worst enemy to join Gold's unless they want to get a staff infection from the dirt and stink of this place. Not only this but their employees need attitude adjustments. Now, I hope they use my December fee to purchase cleaning supplies and do something with this place. Also, they are the most unfriendly people I know. Don't join Gold's! How can you keep up your health with exercise when you take the chance of getting sick from the odor at the gym.

I went in and signed up for a membership. They neglected to tell me before I signed the contract that I was signing up for a 36-month membership. They did not show me a copy of the contract and said all I was signing for was the authorization to bill my credit card.

They never showed me a copy of the contract before I signed it and since I didn't know it was a contract I didn't know that was what I was signing. I'm now working full time and taking classes full time and have no time to use the membership. I just went in to try and cancel it and was told I had signed a 36 month contract and that there was nothing they could do.

The person who signed me up never said anything about what I was signing up for was a 36 month contract. I went in there interested in a month to month. They said, I was sent a copy of the contract but that was after I had already signed the contract and was sent by email.

I joined Gold's Gym Long Beach, CA on February 2010 with a 2-year contract. I stopped going and decided to cancel. Of course I didn't realize they would have zero opt-out options available, which is my responsibility to find out, except immediately upon calling with simple questions of how to opt out, pay out, transfer, and cancel this membership early. The manager Cristy became upset and got attitude. Her voice changed and she was in the defense. I understand there are rules but customer service is very important to me. I would not knowingly spend money where they are disrespectful or challenging to there clients. The idea that the managers won't work with you at all, or even be friendly if you mention the word "cancel" is definitely mentionable.

And now, after reading the other complaints, I'm nervous if I pay the remaining $450 that I owe immediately to just be done with it, that they may make it difficult still. I don't appreciate the no-cancellation fee policy. Even $300 would be reasonable, really. Wish me luck. This is a notice, a warning people to know what Gold's Gym's policies are. I do take blame for not knowing myself. Do they even offer reasonable month to month option? I am now out an unfair amount of money I think. And I am quite nervous about the difficulty level of canceling this membership.

My son joined Gold's Gym in his senior year of high school. It was a month to month contract since his plans where to go away to college and a 60-day notice of cancellation. They needed my credit card, in case he did not pay monthly. He did and the contract was canceled around June 1.He paid for June and July was paid for when he joined. They have charged my credit card for August, September, October and November.

The manager of Gold's Gym is saying that it was never canceled and I needed to come in and cancel. I have already cancelled and I am in the process of disputing this with the credit card company. They say they can't stop the monthly charges because it is not a recurring payment, but it is. Don't know what to do at this point. Please help.

My 16 year old asked me to get him a one-year membership with Gold's Gym. Hesitantly, I complied and had the facility initiate payments debiting my credit card. At the almost one year mark, I entered the facility to cancel the membership. I was told by Gianna **, Assistant Manager of Gold's Gym in Ronkonkoma, that William, my now 17 year old son, had to sign the cancellation form along with me, have it notarzied and then the membership would be canceled. I asked why William had to sign since I was the one responsible for the payment? I was told that it was his contract and that he had to "allow" me to cancel it. I said that it was funny since I was the one paying for it.

Then I inquired why the form had to be notarized and Gianna said that it was "company policy." I was able to enter into a payment arrangement without a notary, but I had to terminate it with one? It was only a stumbling block to take advantage to bill me yet one more month.Since I am employed and my son attends school, it took about two weeks to get both of us together, sign the paper in front of a notary, and then I set forth to end my contract, William's membership, with Gold's Gym. During that two week time frame, I was once again billed for a month of gym use that we no longer wanted.

When I entered the facility, I brought a form for a representative to sign stating that they had received the cancellation agreement, that the form was completed correctly, and that the membership was over and there would be no more further billings. Surprisingly the representative (Stephanie) said that she wasn't comfortable with signing my form since the original contract supposedly stated that they needed 60 days advance notice to cancel a membership. I asked Stephanie to show me where in the contract that was stated and she could not show it to me.I have now left two messages for the owner, Dave **, to call me back to rectify this and I have not received a return phone call.

I had a one year membership with Gold's Gym in which I was set up as an automatic withdrawal from my bank account on the 30th of every month. At the end of the one year contract, I contacted them to cancel the membership because I hardly got the time to use the membership and did not wish to renew the contract. The representative at ABC Financial Services, who handles their member services, told me to provide a letter in writing to cancel the services, in which I did (and do retain a copy). I thought that was it. Later, I find out my account is now in collections because instead of canceling me, I was converted over to monthly dues and my bank account was not charged because they turned me over to a "pay in person" account. I had sent in the cancellation letter, not a month to month or pay in person.

I had absolutely no intentions on having any kind of account with them any longer. I have argued with the collections representatives, sent them copies of the letter I had originally sent and thought the problem was solved. Now, I have an debt collection attorney calling me and threatening court! I am a single parent on disability and cannot afford an attorney to handle this! On top of that, this attorney is a real **** who talks to me like I am a complete idiot and doesn't want to hear anything unless I am going to pay him $217! This is an ongoing nightmare! I will never recommend Gold's Gym to anybody!

Two years ago, I paid for block of membership upfront. I have since moved out of the region and do not actively use gym facilities no longer. They have been sending me bills saying that I'm past due. I never signed any contracts extending my membership or to continue my membership. So Phil from Westport facilities called me and become very abrasive and began telling me that he would help me out but I would have to pay $100. Then he began calling me buddy. Well for one, I'm not his buddy and two, I do not have any contract extending this membership. So he said that his contract will win and I would have to pay his legal fees for litigation. So I will turn this into my lawyer and personally make a visit to Gold's Gym in Westport to discuss this with Phil.

Do not sign up for Gold's Gym! I signed up in June 2010 and stopped going a month later in July. I was unaware about the cancellation process that I had to go through and this resulted in $30 being taken from my bank account every month. Four months later and $120 wasted, I have to pay a $75 cancellation fee!

I almost wasted $200.00. The cancellation process or fee was not discussed in the so-called contract. Read before you sign anything.

I joined the new Gold's Gym in North Las Vegas just south of the 215 in July of 2009. I was told when signing that the first month was free and it was a two year contract. If I moved to an area where there was no Gold's Gym, I would be allowed to cancel. Rather than giving me a free month, my account was debited immediately and I was informed that I had misunderstood what I was told. Anyway, it was a nice gym and conveniently on my way to work so I let it slide. Shortly thereafter, I was laid off from work and had to find temporary work in Arizona. Because I was temporary, I did not cancel. My official address was still in Nevada.

In late December of 2009, I moved to Oregon. I stopped by Gold's and told them I was moving but was told I needed to bring a utility bill or something official in. I did not have any of that. I have lived in a town just south of Portland since January of 2010 and monthly debits of $32.99 continued to be taken out of my account. I called Corporate to cancel and they informed me they could not cancel through them. I called Gold's in Las Vegas and the manager (who I was told I had to speak to) was never in. I tried a final time in May and then just gave up.

Rather than deal with the hoops, they had placed in the way of cancellation. I opened a new bank account, moved all my bills over to that account and cancelled the account that Gold's was debiting. The last debit before I closed the account was in August. Gold's had acted like they couldn't be sure where I lived or if I had really moved, however, I recently received a Past Due bill. It had not been forwarded from my old Vegas address but was sent directly to my Oregon address.

Obviously, they knew I was no longer in a position to partake in the service they provide, and I had expressed my desire to end our relationship. However, they saw (and continue to see) no fault on their part in collecting money for services rendered when none are. I was informed today that because I signed a contract with them, that if I don't pay, I will be sent to a collection agency. It is my contention that since I had $263.92 debited from my account after I was no longer able to go to their facilities, that I owe them nothing further and, in fact, it would be better said that they owe me.

Either way, until people stand up and say they won't pay, Gold's will continue to spit on the customer and try to intimidate you. I was a SNAP member also and as soon as I told them I wouldn't be able to stay on, they quit charging my account. Gold's behaves as if once you sign a contract with them, you are bound and they are not. For my part, they will not get one dime more from me. Ever.

My son was a member there for several months. His job transferred him to Key West, Florida. There is not a Gold's Gym in Key West. He contacted them and was told he would have to give proof of change of address, statement from employer, copy of new license and one hundred and forty dollar cancellation fee. He did everything they asked him too. So at our new address the following month, he then receives another bill from Gold's gym. He contacts them again. They ask for everything again, the employer's statement, the new license. He sends these again and 2 months later gets another bill. He contacts them again and believe it or not, he does it all again. He sends in all the paper work and was told it was okay. Until last month, he gets a bill from Gold's Gym's collection service.

While, reading complaints from New York to Florida, it seems that Gold's has a common theme, crooked practices. I really think something legally should be done, to prevent them them from doing this to hard working consumers. They have a blatant disregard for their customers. I have personally emailed their corporate office and have been totally ignored. I just think the word should get out about their unethical standards of dealing with people.

When my daughter was only 15, she was coaxed to enter into a contract with the gym. I was told that she could cancel at any time. She went that one time. Before leaving, she told them that she would not return. Years later in her adult life, her non-payments are still showing up on her credit rating. In September 2010, I fell for the "$10 a month and only $1 to sign up" scam. I am disabled and went in there with a friend of mine that is around 400lbs. Then they hit us with the $79 extra maintenance fee, a total of $158. Because we did not fit the "type" of customers that they were looking for, all of the salespeople were some of the most rudest employees that I have ever met. After reading these comments, I am very thankful that we were fortunate enough to have been treated in an honest manner. If they are rude for us just trying to get in as customers, imagine what we would have gone through if Gold's Gym would have gotten our credit card number?

I decided to join the gym after hearing that there was a deal 2 for 1. I took my sister and daughter and bought the membership for both of them. The person that helped me said that he would give me the same deal if I wanted for more people. I told him I was going to come back to sign up 4 more. When I got there, I asked for him and another person, Rodrigo offered to help me. I told him about the deal that was offered to me and said he was going to give me a better one. He charged $78 for each person.

I was so excited because instead of $156, I thought I was only paying 78 for each of us and for the whole year just like the previous one. Anyways, I get my statement and it shows that they have charged a monthly payment for the 4 accounts. I went in and talked to the manager and said that I had agreed to make those payments. I told him that I trusted him and thought he had given me a better deal. I know that is partly my fault because I did not read the contract, but I thought I was getting the same thing I got 2 days before. Now they don't want me to keep paying a $39 monthly payment for 4 persons.

Paying $39 for 4 persons on a monthly basis is a lot and I don't have that kind of money. I told them that I wanted to cancel and they said I have to pay $100 for each cancellation. After reading some of the complaints, I got scared because I don't want that to happen to me. I want to be able to cancel and don't have any more problems. I also told them that I can pay the difference to make up for $156 for each person. I'm waiting for their response.

They are practicing illegal billing activities and continued to bill me after I had signed the end of contract agreement. I joined in March and canceled in February plus the extra month they charge after the cancellation date. There are 12 payments. They charged me an extra month in October 2010, after 8 months and no mail or email that will explain to me the situation. I wonder how many me there are out there. This is Golds Gym at Fairfax Station, Virginia. They should be ashamed of themselves. Watch, they'll be out of business soon. People are not stupid, please don't join Gold's Gym.

I have trouble losing weight on my own and usually need motivation and someone telling me what or what not to eat. It took me about two years to work up the courage to walk into Gold's Gym, but I finally did. I met with the nicest guy who went over the signup costs and everything with me. I also wanted a trainer who could help me with the motivation part. Josh was assigned to me as my personal trainer. He was great. I really liked him because as we trained, he got on a personal level with me, and that made me feel comfortable because I am a painfully shy person.

The issue started when Josh was not able to train me at the only time I could, which was after I left work, (they are convenient to where I work). So he switched me to another trainer, Brad. Brad was good to begin with but I noticed that he really didn't care if I lost weight or not and wasn't really pushing me like I wanted. Some days he pushed me so hard though I told him it hurt, and he said if I didn't want to be there, I didn't have to be. What? I pay a lot and did I say a lot of money for trainer fees, and he says if I didn't want to be there, I didn't have to be! What nerve.

So I talked to Josh and the only time he could train me was in the mornings, so I tried that and I get there at 6:00 in the morning and I worked out till 7. So I walked up front and waited for Josh to finish his bootcamp he was involved with. When the lady at the front desk (who was obviously on a personal phone call) she told me to go work out. I replied that I had already worked out and I was waiting on my trainer. She said in a prissy little way "Well, go work out again." And as I replied to her, she took the phone away from her face and said, "Can I finish this first?"

She was very, very rude. I would think that Gold's would make our satisfaction guaranteed. So after that I went home, stopped payment on all of their bank drafts and I really don't care if it goes to collections. I was not treated right and I don't believe even though I signed a contract that I should have to pay to workout somewhere that does not care about me. The next gym, I am not going to sign a contract. It's just a ** way of them stealing money from people they ** off.

I received a 7-day, VIP Free Pass at Gold's Gym. The manager, Carey **, tried to get me to take an orientation and I asked not to be bothered with it, since I had visited the gym a week prior and had the tour. Carey kept telling me that the pass had restrictions and I told him that I wanted to use the gym, but with no commitment and for $10 a month. Carey claimed that there was no program for $10 a month, and that all he had was a deal for $36.50 a month. I told him the bottom line was #10 a month.

He became snotty and disrespectful to me, and took my free pass away and told me that due to restrictions at his discretion, it was a member club and was therefore a person that didn't want to be a member so subsequently I was not welcome back and I was the type of person that received free passes and went from gym to gym on the passes. My impression of Gold's Gym's free VIP pass is that it's like an automobile dealership sending you a free key to unlock a car and when you get there, the key does not work and then they try to sell you a car.

Gold's 7-day pass was just a gimmick to get me into the club and sign up for a membership, and they don't give you 7 days to look the place over and then make a decision. If you don't join right there and then, they take your pass away. I knew he was lying to me when he said he didn't have a program for $10 a month with no commitment, because there is another Gold's Gym just 4 miles further south that has a giant banner on the outside of the gym that says, "No commitments and fees as low as $9.95." I have used various fitness clubs throughout the years for 4 decades and every time I go into a Gold's Gym, the manager is snot-nosed, rude and disrespectful little twit who thinks he's quite a piece of work because he is the manager.

Our daughter joined a Gold's Gym while away at college at Auburn University in Alabama. She was told that the students were allowed to cancel their membership when moving out of state, with a written notice and copy of their driver's license sent to the corporate office. She did this in May of 2009, just before graduation. She was also told that the fee for the month of May would have to be taken from her checking account, and possibly in June because of the delay in mailing.

The monthly fee continued to be taken out of her account until July, and we called about it. The girls at the gym gave us another number to contact. When we called them, they informed us that they had received our daughter's paperwork and driver's license, but that they needed further proof that she was no longer in the state. I told them that her driver's license clearly indicated that, as it was a Missouri license!

The girl told us that it was not satisfactory, and they would continue to take the money out of the account. When I called the Gold's Gym back to see if they could help me, the girl there told me that she was so sorry, but her hands were tied. She also told me that this sort of thing happens all the time! I called my bank and talked with them about it. They immediately filed a claim on my behalf, and stopped the auto withdrawal. Both my daughter and I have received numerous phone calls on our cell phones from a collection company. A girl called my cell tonight, and I asked her how she got my cell number. She said it was on my daughter's paperwork.

That is a lie. The telephone number is **. The woman's name is Courtney **, and she told me that she would call me every day. Our daughter was a member at this gym in good faith. She asked before joining about being a student who would be leaving. They told her that there would be no problem. She never missed a payment. All payments were taken directly from her checking account. She even allowed them to take the extra two months after she sent in her paperwork to withdraw when she graduated. We are being harassed, and they have said that our daughter's credit score will reflect this.

I received a fourteen day pass from Golds Gym on the 12th of October. The member number they gave me was 3947460. When I went there on the 14th, I wanted to use the treadmill. No one had explained the operations of the equipment. So, once I started the treadmill, it was moving too fast. I tried to slow it down but I guess I made it go faster. Too fast for me to keep up with. I fell on the floor and hit my mouth on the treadmill. There was a couple standing near me that witnessed and helped me up and got the attention of Gold Gym staff. The staff member got my name and telephone number and asked me if I needed to go to the hospital. At that time I told them no, I was okay.

Once this couple helped me to my car. I called my husband and told him what had just happened. He then advised me to go to Lake land Regional hospital and have them to check me for injuries. I had received serious bruises and abrasions on my lower extremities and a cut on my lower lip. I also have my two front teeth loosened but I have not been able to have them looked at yet to see how serious this might be since we do not have dental insurance.

I hope this accident that I experienced won't ever happen to anybody else on that gym anymore. 10/16/2010 10:54 a.m.

Earlier this year, my husband and I signed on for a membership at Golds Gym. On the very first day of using the gym, I trained with one of their trainers, Bobby. Bobby weighed me and checked things like my BMI and we discussed my dedication to getting in shape. Well, we initially started training by getting on the treadmill. That went well. I felt great. Afterwards is where things started going wrong. He had me doing this stepping exercise and as I was doing this exercise exactly as he instructed. We both heard this very loud pop. I grabbed my knee and screamed, "Oh God, my knee!" He said, "That was your knee that popped that loud like that?" And I said, "Yes." He said, "Are you okay?" I said, "I don't know." He then told me to walk back and forth on the platform that the treadmills were on.

I was able to reasonably do this. My knee was hurting but I thought I was just sore and that is why this was happening, you know, being seriously overweight and out of shape. I also felt that maybe I should tough it out because Bobby was a trainer. Surely, he'd tell me to stop if he thought there was a chance that I may have really hurt myself. We moved on to weight training. As I walked, we both hear my knee pop again and I even had to stop walking. He asked me again was I okay and I repeated again that I was not sure but I was not a quitter so if he thought we should move on then let's move on and we did. I then was placed on a machine that requires me to lay on my back and push the weights up with legs. I survived that. I told him my knee was still hurting me but exercising felt good.

I was going home to soak and hopefully the pain will end. This was on a Friday. By Sunday, I was in the emergency room being assigned crutches and a full brace that went from my thighs to my ankles due to a knee sprain. I stayed this way for three months! The account is delinquent and initially, I just wanted to cancel it. But that lady was so snotty and rude that the conversation went from, "Yes you can cancel, pay the past due amount and a cancellation fee that will be no less than $250" to "Well, your sprain is not a valid reason to cancel the contract. Only an accident that is terminal is just cause" and her very rudely expressing to me that they file accident reports every time someone is hurt and me saying no, that is not true because they did not when I got hurt.

I lost the ability to take fully care of myself for three months. Being a mom, a wife and a student became beyond challenging because my mobility was interfered with. I had no insurance to pay for this so now there is another hospital bill on my credit. Even after all this time, I have been too scared of hurting myself again to go in with a trainer or even in the gym. My knee still pops at times and the pain is traumatic. I fall wherever I am when it pops and cannot avoid screaming in response to the pain. When I initially got hurt, my husband was livid and said I should look into my legal rights then. I said no, I did not want to cause a big fuss and perhaps it would be okay and I would just go back after I healed and work our solo instead of with a trainer.

Well, financial hardship followed my accident at the gym and we have no money now. I failed my class at school because of the pain and the inability to concentrate and found myself without the temporary financial help of a school check. This was how we paid the gym membership and some of our other bills. When I got hurt in their gym under their trainer's care in April, we still paid automatically through our bank account and did so until around September. I would have simply asked that they send us a summary of the monies due and tried to pay it with the clear understanding of the cancellation but apparently that was not suitable to her.

In April of this year, I purchased 16 training sessions for my husband from the Gold's Gym Palm Springs location, where he has been a member for over 10 years. This was a wedding gift for my husband, Chari, who was living in Palm Springs at the time and subsequently moved to Santa Monica after our wedding. I purchased the 16 sessions at $30 per session for a total of $480 from John, a manager at Palm Springs. Since I live in Santa Monica, this was set up via phone with John. John faxed me a form stating that he needed to obtain my signature so that he could charge my credit card the $480.

On the form was handwritten my husband's name, age, and birth date, as well as my name, address, phone number, SS number, and credit card info. There were also blocks of pre-printed fine print on the page which were unreadable on the fax page. No other handwritten information was on the form. No information on the form was read to me or explained to me. John simply stated that he needed my signature to authorize the $480 payment. I signed the form and faxed it back as instructed. My credit card was charged $480 on April 30, as expected. Then, another charge of $480 was charged to me on May 28 which appeared on my July statement.

I immediately contacted the Gold's Gym corporate office on July 1 to report the mistake. I was informed that they had my signature on a one year contract with a monthly fee of $480. I informed them that this is not what I had agreed to. But I was told they could do nothing about it and that I would have to contact the Palm Springs office directly. I then called John at Gold's Gym Palm Springs. He said he'd have to look for the contract and that I should call back the next day. I called back on July 2 and was told that John was out for the holiday weekend. The next week, my husband went into the gym to speak with John directly.

John produced the signed contract, which now contained new handwritten information, indicating that I would be paying $480 per month for a total of $5,670 for the year. My husband explained that this was not the contract that I had signed. Furthermore, we never would have signed up for a one-year contract since he had since moved to Santa Monica. John asked my husband to provide proof of his new address and said that he would use this to cancel the contract. We waited a week and heard nothing. I called back on July 14. When I asked to speak to John, I was told that he had been fired. I asked to speak with another manager and was given the name of Aaron **, the regional manager. I tried reaching Aaron but was told he would be out of the office for a few days and was given his email address. I emailed Aaron on July 14, explaining the situation in detail and asking that he resolve the matter. I received no response.

In the meantime, I contacted my credit card company, Capital One, to file a dispute. During the two months it took Capital One to investigate the situation, Gold's continued to charge me $480 each month (on 5/28, 6/28, and 7/28). In August, I placed a block against Gold's on my credit card so that they could not continue to charge me each month. On September 7, I received a letter from Capital One stating that they were not able to resolve the dispute because they had received written information from Jessica ** at Gold's that 1) I had signed a one-year contract, 2) that I had not attempted to contact them to stop the charges, and 3) that they were justified in continuing the charges because my husband had used a training session as late as July.

Jessica also submitted a "usage report" to Capital One indicating that Chari had used as many as 26 training sessions. I responded to Capital One explaining that 1) the contract I signed was not the contract that they submitted, 2) that Chari had used a training session in July but that it was part of his initial 16 training sessions which had no time limit, and 3) that the usage report Gold's submitted was completely fraudulent since my husband had only used 10 of his original 16 sessions. Capital One responded that I would have to resolve the matter directly with Gold's.

On September 23, my husband called Jessica and explained the situation, our repeated attempts to resolve it with Gold's with no response. And the report she submitted regarding his training session usage was false - which was confirmed by the trainer (Mike) himself. Jessica asked that I send her an email explaining the entire situation, which I did on September 23. On Monday, 9/27, I received a call from Katie **, a regional manager working with Aaron **'s office. She stated that "as a courtesy to me", they would not be submitting any further charges.

I reminded her that they had already submitted 3 months of additional charges, on 5/28, 6/28, and 7/28. Katie said that this was all she was authorized to do. So, I immediately sent an email to Jessica on 9/27 requesting that the three months of previous charges be dropped. I also emailed Aaron ** on 9/28 requesting the same thing. Aaron called me on 9/28 and stated that the only way he could cancel the previous 3 months' charges was if I faxed him the original blank contract that I had signed back in April. I emailed Jessica on 9/28 letting her know what Aaron had agreed to. She agreed that sending them this document was all I needed to do in order to cancel the charges. She asked that I send it directly to Aaron because it was not her decision to make (which I found interesting since Aaron had told me that Jessica was his superior).

I faxed the original contract to him on 9/29, and emailed him the same day requesting that he confirm receipt of the fax. When I received no confirmation, I emailed him again on 10/1. On 10/6/10, I received an email from Katie ** stating that "upon further review", they could only cancel the 7/28/10 charge. Since my husband had used training sessions after the first month of billing, they would have to charge me for that month. And they would also have to charge me for an additional month after that, because the contract stated that I needed to provide a 30-day written cancellation notice.

I replied that Chari had still not used the original 16 sessions which had no time limit. I said that I was not given any information about a cancellation notice policy because I did not sign up for a one-year contract. And I said that if she was citing information from the form John faxed me to sign, it was unreadable so I still would not have had any knowledge of a cancellation policy. Her response was "This was the final decision made by our vice president." I requested the vice president's contact info and have received no response.

It has been over three months now that I have been attempting to resolve this matter with Gold's Gym. This situation has caused me a tremendous amount of stress, anxiety, and insomnia. I am requesting that Gold's Gym cancel the additional charges from 5/28/10 and 6/28/10, billed to me after I had already paid the $480 for the 16 sessions I had authorized. I have a copy of a blank contract that I signed which was later filled in without my knowledge, tying me to a one-year contract. I also have a copy of a fraudulent usage report Gold's submitted to my credit card company, claiming training sessions that were never used. I appreciate your assistance with this matter.

I am a former member of Power House Gym, Watchung, NJ. The gym closed late early September, however, I did not find this out until I went there one day, only to find that the gym was no longer in operation. I called the gym's phone number. A young woman from Gold's Gym answered. I was told that Power House had an agreement with Gold's to accommodate their members since they were no long in business. I explained that I was not interested in a membership with Gold's as I left Gold's 3 years prior. She stated that there was no obligation to do so. I checked to make sure that my membership dues were discontinued as my monthly fee were automatically charged to my credit card. I was told at that time that I would not be charged.

I received my credit card statement and noticed that Gold's gym had charged the fee to my credit card on September 14th. I immediately phoned and spoke to Mary, the owner. I explained that I was never made aware that Power House was closing and never had the opportunity to choose whether or not I wanted to continue my membership with this new gym. I further explained that I have since joined another gym. I was told that Power House had every right to transfer my membership and that in order to cancel, I needed to let them know 60 days prior. I'm not sure how I could have done so, since I was not notified. Mary further stated that the owners of Power House made every attempt to contact its members (well that may very well be the case), however, I have a house phone with an answering machine, a cell phone that takes messages, email and a mailbox.

I received no communication regarding the gym closing and the transfer of my membership. I requested that my account be credited and was told they would not do so. She would make sure I was not charged any additional fee, however, she could not do anything about the past charge to my account. This is not a lot of money, however, it is the principal. How dare they take it upon themselves to do this without my approval.

My mother joined the gym for the workout a couple of times a week. She is 74 years old. She let them debit her credit card monthly. She suffered a stroke and while she was in the hospital Gold's Gym never missed a transaction, believe me.

I called to have this taken care of and was met with all the rules and penalties for canceling a membership. I wanted to handle this for my dad, his wife and my mom was almost gone. I was told that they needed a note from her doctor on his letterhead stating she could not continue to work out. This letter could not be faxed or just mailed; it had to be a certified letter. Do you realize that my Dad had to leave the hospital, go to the doctor's office, get the letter, go to the post office and they still had to fight with them to cancel?

I will never, ever stop saying negative things about Gold's Gym. They are money grubbing, uncaring and unfeeling. They should work the brain out sometimes instead of the body because there is nothing between the ears.

I tried cancelling my gym membership 1 and 1/2 years ago when I moved to Orlando. They said I had to get a fax form fill out and mail it in. This is not available online; I had to go to a non franchise location, this was difficult to find. I faxed this in November 2009. I just downloaded my 2010 bank statements and they have been withdrawing monthly non-stop.

I visited Gold's Gym on 10/5/2010 to cancel my membership of 2 years. Membership fees are $39.95 per month, which is automatically deducted from my account. Gold's Gym refused to cancel my account until I had a form signed by a notary public. I have never heard of anything so ludicrous before. I did not have my initial membership notarized, so why would they need my cancellation notarized? They had access to my driver's license, which is a government issued picture ID. They are trying to make this process as difficult as possible for me.

My bank account is now being charged against my will. The owner and front desk receptionist were incredibly rude and I was told I could complain all I wanted, that they were not going to cancel until I get the form notarized. This is the first complaint I have submitted on this issue, but will be contacting my bank, Better Business Bureau and the State Attorney General's Office to file complaints as well.

The gym refused to allow me to cancel my kids' childcare after I realized I never used that service and didn't need it. They said it was a "part of my contract," although I added it after the fact and neither was told it was under contract nor was I asked to sign any amendment to my original contract. Then after months of trying to cancel and being told I had to speak to someone else, etc., or to leave a message and someone would call me back, I stopped paying that portion. Within a month of me trying to finalize my dispute, they had sent me to a collection agency.

I had even offered to remove it and to upgrade and add the tanning membership, which at least I could use. They gave me the biggest runaround. I must call back or come back and cancel services with a sales manager. The manager was never available. No call backs. The refuse to provide a copy of the electronic contract they are billing me for. Billing dispute is virtually impossible. I wasn't originally even trying to cancel my membership, just a $20 add-on. Although this experience has caused me so much stress, I refuse to retain a membership there. This caused extreme stress and being reported to a collection agency. I wasted lunch breaks that were spent holding and waiting for call backs.

The gym has repeatedly charged my Amex without a signed contract, and without authorization. They attempted to bill me for my friend's account (we went in at the same time, but never signed a contract) At this time, they have sent our account to collections; the collection bill has claims for amounts for my children on my friend's account. The only way they state we will be able to work out is to pay the statement in full. My friend notified the owner (Sanjeev Chopra) that he was having surgery and would not be able to work out. He said he would take care of it. Now we have a past due bill for facility fees, when he has not worked out since December 2009. We don't believe these charges are accurate.

I submitted a letter to transfer my membership from Gold's Gym in Waldorf to Gold's Gym in Rosslyn, Virginia. It is convenient for me since it's located across the street from my workplace. I've been double-billed and they will not reimburse me my monthly fee. So, I was billed for a facility that I am no longer a member of. I was charged membership fees for both facilities. As my renewal comes up, I do not intend to renew my membership because I don't feel like they treated me fairly. I could understand if I cancelled my membership and joined Bally's or some other fitness center, but that was not the case.

I was given a late charge for club fees in May 2010. When I paid the bill for that month I was told I could pay it later and that it would be okay. When I got the late charge I went to the manager Robert and informed him of what happened. He said that fee will be waived. He never waived it and ABC financial started to call me about it. I went to Robert on a number of occasions and he said he would take care of it later and never did. I finally got him to call his manager whom said she would not waive the charges. He knew he said it would be waived months before so Robert stated he would freeze my acct for a month so that I would not be charged and then start up a new in august. Well in August he told me to go ahead and pay for August and he would reinstate me.

Now ABC financial is calling me stating I owe for August and my acct has never been frozen. I call Robert and informed him and once again he said he would handle it. But I get another call at my job from ABC saying nothing has changed. I told Robert and he said I will take care of it but I have something else to do first. So now I am referring the issue to the Georgia Attorney General office.

I was charged $29.00 fee that was not disclosed to me during signing my contract. I requested my contract to be canceled but was told I needed a letter from my physical concerning my disabilities. I took the letter to Gold's Gym, where I was told that my contract cannot be canceled but my membership can delete me and leave my children on the contract. My children did not sign a contract with Gold's Gym and this is not disclosed in my contract. We are not utilizing the services, but are still responsible for the payments as they make excuses about not canceling this contract.

Wife and I signed a month to month contract. Wife cancelled with no problem. They told me I could stay on month to month no problem. I just needed to sign a new paper without my wife. I repeatedly asked if everything was the same. They assured me it was. Come to find out when I tried to cancel I am on a year contract and need to pay a penalty to cancel.

Three years ago when Gold's Gym had a facility in Burleson, Texas, I bought my high school age son a membership. I kept close tabs on the rules and paid the $50.00 fee that they add on twice a year. When the contract was up, my son went into Gold's Gym and let them know we would not be renewing, and filled out paperwork. We received a copy of all cancellation paper work. They continued to charge my account for the next four months denying that we had come in and told them not to renew our membership. They would not quit charging me for the next four months. They want access to your checking account, and that is the bottom line. It was a nightmare dealing with the rude associates and ABC financial as well.

They finally agreed to reimburse me for one month after I sent them many certified letters. Unfortunately, when my son was 21, he decided to go join Gold's Gym in Crowley, Texas. I warned him of the consequences. He is moving to go away to school now and my husband and I decided to pay off his membership rather than Gold's Gym surprise him with their extra $50.00 twice a year bill. They refused to take our payment in full! They do not want you to pay off your membership because they want continued access to your checking account. This way, they can overcharge you as long as they can get away with it. I do not have the money to get an attorney, but please please anyone who reads this, do not give these crooks your business.

I joined this gym in June of 2010 while there was a special of 18.88 a month, no enrollment fee or a contract. My boyfriend and I signed up but when it got to August, they charged me an enhancement fee. I was not aware of this fee and I asked to see my contract but they could not find one and this is three days later of looking.

When I told them I never signed anything because the day I signed up their computer wasn't working, all I got was attitude. I was never asked later to sign anything. When they figured out that I was not supposed to be charged, this they told me you should be happy that you were not required to pay an enrollment fee and there is nothing they can do. How would you feel if someone took out $79 out of your account without you knowing or for any reason.

I called ABC financial who handles their payments and they said they will investigate it within 3-5 business day. I doubt this will happen but one can hope. In the mean time, I have made a claim with my bank about this.

On March 28 of 2010, I brought a coupon for a free 7-day trial to Gold's Gym in Medford, MA. I was assisted by an employee named Chris T. to whom I gave the coupon. From the beginning, I was clear with Chris that as a current grad student with free access to Tufts University's gym, I was not interested in a membership at Gold's Gym for the time being. However, I did inquire about rates for single visits at times when Tufts' gym would be closed. I was also looking ahead to when I graduate next year, as I was considering becoming a member at Gold's at that time. Chris informed me that I would need to sign a paper and be charged $79.98 on my credit card to initiate the 7-day free trial, which he assured me would be voided and refunded if I called back to cancel within the 7 days. I worked out during this visit and have not returned for a workout since. When I called to cancel the trial within 7 days, Chris tried to convince me to become a member, but I declined. He acknowledged that I was "good" in terms of declining the membership since I called within the 7 days.

I later noticed that on 4/29/10, not only had I not been refunded the initial $79.98, but I had been charged an additional $39.99 fee. I called and spoke with Chris again. He was apologetic, acknowledged that he remembered me and that a mistake had been made on their part, and assured me I would receive a $120 refund. After receiving two more $39.99 charges on 5/30 and 6/29, and multiple phone conversations with Gold's employees which left me with the impression that the situation would be remedied (though it wasn't). I called Gold's billing company, ABC Financial Services, on 7/12. They informed me that Kevin, the manager at Gold's in Medford, told them that he had a 24-month contract with my signature on it.

I immediately called Gold's back and requested to speak to Chris, but was told he was on vacation and, according to Kevin, may not be returning. Kevin also told me that since they had my signature on a contract, there was nothing he could do about the situation, regardless of what Chris told me. After mentioning I had come in with the 7-day free trial coupon, Kevin agreed to check with his owners if this documentation would help rectify the situation. I called back the next day, and Kevin informed me that although I may have been verbally deceived by Chris, there's nothing he could do, as he had to go by the owner's decision which is based on the signed document. I then requested the name of the owner or his supervisor, and he refused to give it to me.

I then came in person to talk with Kevin as well as hand in a written complaint detailing what happened, which I later emailed to Gold's corporate offices and sent online via the customer feedback links on Gold's website. Kevin acknowledged that Chris had been fired due to all the disputes he garnered, but maintained that the owners would still not likely refund the contract. Furthermore, after disputing the previous charges through my credit card company and having them voided, I received a letter from ABC Financial that they had now added late charges along with the voided amount and threatened legal action and credit rating problems if I did not pay the full amount. Total charges so far: $268.44. Total cost of 2 year membership: $959.76, not including additional fees.

This is the most terrible gym that I have ever been to. I transferred from my past gym to Gold's Gym in Medford because I was told that it was a better gym. I signed up on May 3, 2010 and used the gym until July 14, 2010. On July 14, 2010 to me horror I was completely embarrassed and humiliated by the manager named Kevin. I went that morning to ask for receipts of the payments that I made so I could submitted to my health insurance. First I spoke with Kyle who was trying to help me at the front desk. I told him that I would pay three months in advance: August, September and October. They charged me those three months which equal to a total of $60. Then, he called the manager, Kevin and explained to him that I needed a receipt for those three months that I paid and also a receipt or something that prove that I have been paying the gym.

They gave me a receipt for those months but did not want to give me prove of the other months that I paid. Kevin started to yelled at me saying that he can't give me a receipt. He started to talk to me very loud and disrespectful. I told that I only asked him for a print out that prove that I was paying the gym. He told me that I did not need that to get a refund from the health insurance. I told him that I did not like the way that he was treating me and asked him to be more respectful to me. I told him that I was a customer that needed help from him and that it was his responsibility to help me with this. After I said that, he screamed at me, "Get out of the gym, out of the gym, out of the gym." He walked me to the door and said, "Get the hell out here. You are not welcome to the gym anymore!"

After that shocking reaction I walked to the door and I told him that it was fine, that I would leave but I needed my contract to be broken and the money back for the three months that I paid in advance. He laughed at me and told me that I would have to pay until the last cent of my contract. After I left the gym I called his manager named July and explained to her what happened. She asked me what did I want to compensate for what happened. I told her that after that embarrassing moment I wanted to cancel the gym membership with no penalty and that I need a refund of the money that I paid for three months in advance. She told me that it was fine and that I just needed to check my bank statement and that the money would be refund on Monday of the following week.

Since that day, I have been waiting, calling the manager, July, at her cell phone number and leaving messages almost every day. She just ignores my calls. I called to the Arlington, South Boston, Medford gyms and left messages for her telling her that my refund have not being made. I called financial services and they told me that Gold's Gym have not authorize them to make any refund. I'm very upset at this situation and seems like nobody wants to help me. I think that this is a terrible way to run a business and I think that you should train your employees in customer services. Do not go to this gym because they are very rude and not honest !

We have been members of this gym for over 15 years. It has had many managers. This man is new. We called to complain about the loud electronic music that we and fellow members find extremely offensive in the early morning (5:00 am - 8:00 am). Not only was Ron ** not receptive to our suggestion that he attend the gym in this time frame and ask 10 members what they thought of the music, he was condescending and pompous. His customer skills were sadly lacking. Both my husband and I talked to him on the telephone. He may complain about the expression my husband used in frustration, but that truly does describe the man's defensive attitude.

The music is too loud for the population of the gym at that time. Ron ** gave us his superior's web address, but it does not work (**). His name appears, but no way to make contact. But this site did. I hope you can help!

We are considering dropping our membership. We just want the corporate office to hear our voices.

I cancelled a Gold's gym membership 2 years ago and got a call from a collection agency saying I owe for 2 years of membership. I sent a certified letter and filled out their paperwork as well. I got no notification written or otherwise this debt was piling up, just a call from a rude man that works for a collection agency.

Who when I told him I was seeking a lawyer, he said, "Your getting a lawyer after 2 years? " And I said,"If you can collect money after 2 years then I can get a lawyer!" He then said "enjoy your credit score! " and hung up.

This is on my credit report and I just bought a house and can not get credit for furniture or home depot or lowes or anything else I might need.

I had been a satisfied member of Gold's in the past. Trying to work out my schedule, I received a newspaper ad that I could pay by the month, no contract required. When I got there, the salesperson said they needed $52.98 with my understanding that would cover two months. I received a bill for a third month; I had not been there 30 days. I went to the gym to discuss the charge. Too bad for me, the manger stated I was under contract and some restrictions do apply to the ad, and since I did not want to pay, he would turn me over to collections, not my statement. If I paid, it would make no difference, just got duped under poor management and false advertisement. No one wins here. I lost a convenient place to work out. When I return in the fall, they also will have long term lost through referrals.

Since the new management of Golds Gym (New York, NY), which I was using for the last 5 years, refused to further assist me in cancellation of my membership for the serious reasons listed below, I'm forced to ask for your assistance in this dispute.

After 5 years for continuous use of this Gym, I was not aware that I was still under any contract. After many weeks of trying to cancel, I was finally able to connect to one of Golds Gym's manager, Robert, on June 1, 2010 who is the only one in charge of cancellations as I had been told by the other staff. He told me that I had to wait until November 1, 2010 since your 2 year contract didn't expire yet. I do not remember signing anything like that, but in any case, I couldn't continue to work out at Golds Gym since the new management dramatically cut evening hours last year and for other reasons I am forced to reveal just today.

I explained to him that I chose a not very fancy but well-equipped Golds Gym 5 years ago, only because it was the only gym in the area where I live that closes at midnight at any day of the week. Those hours of operation were perfect for my visits to the gym. I usually get home from my work around 10 pm, change, and will get to Golds Gym around 10:30 pm. 1.5 to 2 hours were enough time for me to have my exercises routine.

Since the new management cut evening hours to 11 pm from Monday until Friday and 4 hours less on Saturdays and Sundays (from midnight down to 8 pm), I could go to Golds Gym only on my vacations days or if I were able to leave my job early which is a rare occasion. As a result of not being able to work out as in previous years, I gained 15 pounds of extra weight; my body shape changed to the worst and my overall health declined.

After revealing some of these facts to Robert, he told me that he was willing to cancel my membership but only if I send to Golds Gym a letter asking for a cancellation. I faxed the requested letter the next day, June 2, 2010 and soon received a call from Garry **, who told me that he is denying the cancellation that I was promised the day before by manager Robert. Then, I asked Garry about what happened to the promise given to me by Robert the day before. Garry pronounced himself as the owner of Golds Gym and that he is overruling the decision made the day earlier by Robert (He spoke to me in a tough, unpleasant manner. This may explain why the new employees of Golds Gym he hired are not as friendly as the staff under the old ownership). This situation forced me to look for help from government consumer protection agencies and to my credit card company since I continue to be charged regardless of my immense efforts to cancel this 5 year old membership at Golds Gym.

In addition to the stated above reasons, I have no choice but to reveal some medical information that makes my exercise routine at any gym impossible for many months ahead. Firstly, on April 30, 2010, I had surgery at NYU Hospital for joint diseases on my left hand (see medical records attached). A giant cell tumor of tendon sheath was removed under full anesthesia. Since the surgery, I really can't do any heavy lifting with my hands for at least the next 6 months. I have been told that this can provoke a return of the Tumor.

Secondly, since March 2010, I have been suffering from Heel Spur Syndrome on my left foot. My GP referred me to podiatrist who has been treating me weekly. The treatment includes injections of medicine to my left heel, stretching, wearing special pads in my shoes, etc. So far, the provided treatment has eased the pain, but full recovery could take up to one year. Even 15 to 20 minutes of regular walking brings pain back to my left foot. One of the requirements for full recovery is avoiding any exercise that would involve my feet.

In order to make a decision in this dispute, please note three serious reasons that should free me from any obligations that may exist to the Golds Gym:

3. My left Heel Spur Syndrome is not allowing me to do most exercises using my feet for the next 6 to 12 month.

Obviously, I can't use Golds Gym for the next 6 to 12 months for serious medical reasons listed above. In addition, new working hours of the Golds Gym limited my ability to exercise as much as before and that change cost me a decline in my health. If you need any additional information from my doctors, please let me know. Since I live two blocks away from the Golds Gym with presently a very unfriendly management towards me, I would hope, if it is possible, to keep my medical records as private as the situation permits.

My husband got MRSA (a bacterium) from Gold's Gym in Simi Valley. This is a very dangerous staph infection. His doctor said that he most likely got it from swimming in a pool that was dirty. i.e. not chlorinated well enough. I called the health board and reported it. They went to Gold's Gym, and sure enough, the water wasn't chlorinated enough. I called Gold's Gym, and was treated so badly, it is indescribable.

By the way, when I called to file a complaint, the pool had been drained, supposedly to fix the filter. I have no doubt in my mind, it was because of the dirty water. I have a copy of the health board's report.

Do not trust the cleanliness at Gold's! You could get sick!

I signed a one year gym membership agreement back in April of 2009 with the Gold's Gym in Hollywood, FL. I called to cancel the membership in the beginning of 2010 (early), they looked my name up in their system and they advised me that I signed for a year and I wasn't able to cancel before the contract was up. At that time, they also advised me that I would no longer be billed after April of 2010. I understood as I signed a one year agreement and said no problem.

Then, I was surprised when I noticed that I was billed for May and June of 2010 on my credit card. I called once again and was advised for the first time that it wouldn't be canceled automatically and that my membership is on "continuous" cycle until I informed them that I no longer wanted the membership. I expressed that I didn't want the membership as I already signed up for LA Fitness and was told previously that I would no longer be billed once my year was up. I attempted to cancel the membership then and there. I was then informed that I would have to come in to sign cancellation papers and I wasn't able to do anything over the phone. At this point, I told them that I have been staying in West Palm Beach for the summer and that I had a hectic work and school schedule. They apologized and still insisted that I come in to the gym, they never specified that I had to come in on a certain day or time.

So, I came into Gold's gym on 6/26/2010 at 12:30PM to find out that I wasn't able to simply cancel my membership. I was advised that I would have to come in and speak to the general manager between Monday-Friday 1-6 PM. I once again explained that I work between that time frame and was staying far away for the summer and it would be impossible for me to come in between that time. They didn't offer any assistance, didn't let me sign cancellation papers and I feel as if they just want to keep billing me. The staff handed me the GM's business card with the name Ken R. and wrote 1-6 PM on it and told me that she wasn't able to assist me and that I would have to speak with him directly. She then even told me that it would take an additional 30 days and I would also incur a cancellation fee.

I am tired of being given the run around and would like to get my money back from May and June of 2010 as I did not use the membership and I was constantly misinformed by their sales staff. I am paying for two gyms simultaneously and the gym offers no assistance and refuses to let me cancel my membership! This whole thing is at a point where it's getting ridiculous and as a person in the customer service industry, this is simply appalling!

Read the fine print before signing a contract with this overpriced place ($50-$80/month membership fees are the norm, and forget about being able to afford a personal trainer). I write this review several minutes after ending a phone call with staff at the gym. When you sign the one year contract at this gym you are told 2 things: unless you move you are locked into your contract and nothing you can do will change them continuing to bill you. They also said you can call/tell them anytime after your one year is up to stop billing you immediately or else they will continue billing you monthly.

So today I called them to inform them that my contract is up July 15 and I cannot continue to afford the ridiculous membership fee. Imagine my delight when they told me that I would be required to walk into the gym and sign a cancellation form which requires 45 day notice. Why 45 days? So that they can bill unsuspecting people an extra month of course. Only after I asked them if there was another way to cancel without having to travel to the facility did the woman mention I could fax a letter (conveniently forgetting to mention this before). When I asked for the corporate number, in hopes that I could appeal to a higher authority, she declined it.

I have been trying to cancel my gym membership for four months but I am still getting charged. Everytime I call the gym a different person answers, and tells me a different person that isn't working, is who I need to talk to. When I call back, that person says they aren't the one either. I've had to send my cancellation by certified mail twice. This has cost me 160 dollars and endless time and frustration.

My account was supposed to be on hold while I was gone on deployment. They charged my checking account 75 dollars a month. I have not been to that gym in over 7 months. They will not cancel my account unless I send them another 20 dollars for a bar code key-chain via certified mail. They are the worst company I have ever dealt with.

I received a post card telling me to scratch off to see if i won. The scratching revealed the words, Congratulations, call club immediately. There was a phone number under that and a prize activation number. there were pictures of prizes including a car, a tv, a vacation for 2, an iPad, a fitness pack and a free 1-year gym membership.

I phoned, ready to provide the prize activation number. They say "congratulations" but will not provide an answer as to my "winnings" unless i inconvenience myself to go to the gym. I think it is a fraudulent sweepstakes.

The next time it was they didn't have enough membership drive to warrant the pools, even though you could never find a parking place and had to drive around 3 to 4 times only to never find a parking place.

If you want a fitness place that stands behind their word Gold's Gym is NOT THE PLACE!!

I purchased a membership and on a special, one for my husband at half price. He never activated his, never filled out the paperwork, received a membership card, etc. I was slow to cancel and was told that I needed to send a certified letter and it would take 45 days. The rude person in the office at Gold's wouldn't let me see the contract. I feel that, since this membership was never activated, it should not have continued past the original membership date and want a refund. I also want them to clean the place as it is filthy (time to call the health department?). I won't even think about using the shower/locker room.

I signed a membergship contract dated 10-13-04. It clearly state this contract is valid for a 12 month prepaid or EFT or a 24 EFt membership or a shorter term membership only. When the two years expired, I no longer went to the gym. Out of the blue, I received phone calls this past month from ASF International Dept. #291, Denver, Colorado stating I owe them money re Gold's Gym Hollywood Account # B-183577. I have NEVER received a bill or notice from Gold's since the membership was up in 10-13-2006.

Now, 4 years later, they are trying to collect money from me stating I never canceled the contract! It canceled after 24 months. Further, when I called the manager, Ken, to discuss this, he told me "you actually owe us $1,260 but, since we are owned by a new company and they can only charge you from the time they took over, so the best I can do for you is charge you $100 fee and you can get out of the contract." What? He acted as if he was doing me a favor by only charging me $100 for a contract that had long been dead.

If I had tried to enforce it by going back to the gym, they wouldn't have let me in! This is outrageous! I'd like to know how many people they are trying to do this too, people who don't want to fight and just right the checks to get them off their back so they are getting away with this and collecting fees undeservedly. Business is so bad they are scheming to rip people off, $100 at a time? They are continuing to harrass me stating I owe them money and have a collection agency trying to collect monies from me.

I never saw trevor or michelle to speak to them in person, so I have emailed the main company and they apparently send the emails to the croweley location and trevor has emailed me stating that it was his fault and that he also told my husband that he has been calling the wrong number. but hmm actually called the right one to leave him that message. I have repeatedly told them that I want a refund of my money and that I want my membership cancelled and they have yet to do so! I will NEVER recommend this gym to anyone!

As many, my son signed a contract with Gold's Gym. After he enrolled the unemployed lines, he tried to cancel the contract without any luck, To prevent fees accumulating, I interceded and covered what I expected it was owed and I had his membership fees to start withdrawing from my checking account (nothing signed but a phone call since is there only way of business).

After some five phone calls and three faxes, so far, I just got $320 withdrawn from my account. I can not get a bill breakdown and all I get is "that is what is owed." Within two months, they have withdrawn $68 (2/8/10) + $97 (2/12/10) + $165 (3/22/10) + $39 (4/2/10) + $320 (4/24/10) for a couple membership that pay $39 a month each. I cannot mathematically comprehend how two members can be charge $650 for two months. Numerous charges. This has caused arguing between our family members and although, we all have a contract with Gold's, we are so disgusted that we can see how to step in the Gym or any other similar. My unemployed son in addition to the $650, I was charged $225 by the bank due to NSF.

I was contacted by the gym after I entered a contest they were having. I had won a free one month gym membership. I went in to claim the free membership and had everything explained to me about what the gym has. I was told that after the free month, I'd have three days to decide if I wanted to keep the membership or not. So I signed the contract that I was told was for the moth. A few days later, I got a call from Paramount Acceptance saying that they needed a checking account number or credit card number to finish processing my membership. I told them that it was only for a free month and that I didn't have a savings account or credit card.

The woman told me I should go in to the gym and talk to the gym manager because I had signed a two-year contract. That's when I first realized I'd been lied to and tricked by these people. I went in to the gym and asked the girl behind the desk to talk to the manager. She got offended and started giving me attitude about wanting to see the manager and refused to get him unless I told her what the problem was. After I explained what had happened about the contract, she went and got the manager. I told the manager that I wanted to cancel the account because I'd been lied to and couldn't afford to pay for a gym membership at the time. I just wanted to try it out for the free month. He told me okay and I thought everything was taken care of.

Then I started getting letter from Paramount telling me I owed them a few months payments for the gym membership. I called the number they left me everyday for about a week leaving message after message trying to get a hold of someone. No one could be bothered to return my calls. Then they started calling me every week about the issue. I kept explaining what happened to them and all I was ever told was "I'm sorry but there's nothing I can do." They act all polite and like they care. And then when you tell them you have no money and can't pay, they get hostile and start making threats. Yesterday, I called again to try and get things sorted out.

Again I was told to call the cooperate number and again I was told the same I can't help you line. They won't answer any of my questions or tell me what to do to resolve the situation other than to pay them the money. I don't have a job and when I told them that they said I should start asking my friends to borrow the money because they weren't going to leave me alone. The guy I talked to told me if I don't pay then they're going to give my case to their attorney. It doesn't change the fact that these people are liars and as soon as you say, "I'm not paying," they get rude and hostile. I'm constantly stressed out about this. I don't sleep much at night anymore and I hardly eat. I'm scared of what will happen and there's nothing I can do about it. I'm unemployed and if I manage to get a job then all my money would have to go to these people and I have other bills that need to be paid.

I signed up 3 months ago and told the salesman my life was up in the air right now and what if I moved? He said, "For $50.00, you can buy out your contract." Three months later, I got a job offer out of state and I am now told it will cost me $125.00 because it was less than six months into my contract. Liars. No one told me that, but apparently, it is in the miniscule type on their contract. Bring a magnifying glass. I also signed up for 6 training sessions so I didn't hurt myself after having surgery on both shoulders, $199.00 worth.

I finally connected with my assigned trainer, she doesn't return calls, and got 4 of the 6 training sessions I paid for. She was always over 5 minutes late, but of course ended on time. I specifically asked her to show me stomach exercises on my last session. She said, "Oh, that's only cardio!" and showed me the same machines as the last session, in between flirting with all the guys.

I probably only really received a 10-minute session. So on my own, I tried to do a pull-up stomach crunch machine and now have torn a tendon in my neck. I tried to get a refund, but they are charging me $125.00 for being a member for less than 6 months, and they are actually still charging me for the 2 sessions that I never received with my joke of a trainer. Steer clear, these people are liars and they do not have real trainers. I have been dealing with my neck pain for every day since.

In Huntsville AL, they posted all over the place, including billboards, "No Contract, No Fees." You are supposedly required to sign a contract, so they can get all the data correct in the system and to approve the auto withdrawal of funds. In January 2010, we cancelled our contract after they charged us both $40.00 for annual fees instead of the $29.95 maximum as stated on the back of the contract. We were told by the owner of the gym, they had the right to charge us anything they wanted to. We had the card cancelled, so they could not withdraw anymore funds. Their claim is that they get to charge is an additional 2 months although this isn't stated anywhere on the contract.

My claim is simple, they broke the contract, the contract is voided at that time with or without their permission. I watched several people walk out of there mad and couldn't understand why, since then I've found out first hand. Today, Gold's gym has sent me a bill for the second month both for me and my wife. This has been turned over to the BBB but I have not received a resolution.

Those of you who are fed up with Golds Gym and are tired of the harassing calls and mail, let's get together and fight back. I'm sure that with enough of us, there is a lawyer somewhere willing to fight these issues. I will gladly be the first name on the list of ex-clients who want Golds gym to stop the lying and cheating.

After my initial membership was up, I cancelled my debit card and obtained a new card. Golds Gym kept calling me and wanting authorization to bill my new debit card. I ignored their calls and somehow they obtained authorization without my knowledge and they continued to bill my card. I've made numerous attempts to cancel and all I ever get is a voice mail recording. They never returned my calls and they keep billing me as a past due account, yet it is impossible to cancel a membership.

I will be willing to testify to my experience and help in any way possible to prevent these clownies from doing this to other people. I had financial loss from them obtaining authorization to bill my debit card illegally and also time and effort to cancel membership.

After my initial membership was up, cancelled my debit card and obtained a new card. Golds Gym kept calling me wanting authorization to bill my new debit card. I ignored their calls and somehow they obtained authorization without my knowledge. They continued to bill my card. I've made numerous attempts to cancel and all I ever get is a voice mail recording. They never return my calls.

They keep billing me as a past due account, yet it is impossible to cancel membership. I will be willing to testify to my experience and help in any way possible to prevent these clownies from doing this to other people. First the loss of money from them obtaining authorization to bill my debit card. Financial loss and time and effort to cancel membership

Golds Gym canceled my gym membership in writing back in Nov 09 due to safety issues. They continued to take out the monthly fee in Dec, Jan and Feb. They would not return my numerous emails and calls to resolve the matter. I was forced to cancel the credit card. When my credit card did not go through, they sent the matter to collections agency Twin Oaks Software Development, Inc, where I've been harassed by Jamie by phone and mail to make payments.

2. Golds Gym needs to stop the collection agency.

I have been a member of Gold's for over two years and as I was reading my new contract, there was an addendum added in that every April 21 of every year they charge you $25 and that money goes to paying for new gym equipment. This gym is privately owned and why should the members pay this $25 every year in April? As I looked at my prior contracts, this charge was never included. I was not told about this charge and she just told me to sign in two places and I did. I wonder how many people in the gym know they are paying this $25 in addition to their monthly dues of $52 a month? This should really be investigated as to why they are charging this additional fee. It's the owners responsibility to pay for his equipment and not the members.

Recently, I have purchased a gym membership and paid in full (cash) for one year. I have gone to the gym about 3 times since I purchased the membership. Recently, I have chose to bring my two children and my fiance in which I pay cash for her to work out and cash for the child care that is to be provided for the children. My youngest is mild autistic. During our visit on 3/23/10, my youngest son was chocked by another little boy in the play/ child care area. After it was addressed with the child care provider (golds gym employee), the oldest child said I will tell my mom what happen. The employee said go ahead tell your mom, I have worked here for 2 years, I won't get fired. I tried to address this with the managers Joe and Josh and requested a refund of my payment due to the safety of my children. They have disregarded this issue. If you are a parent, be opened eye before you get a membership here.

In February 2010, I realized that Gold's Gym had deducted $58 from my account. I went to Gold's Gym in Oxnard CA where I had originally signed up.Now this is the funny part, I cancelled my membership at least 6 years ago. They told me to give them a copy of my bank statement showing the charge and they would get it to Gold's Gym corporate office. I also called the corporate office and spoke with Janette. She said that she would look into it and she had my bank statement.

March 2010, I had $28 deducted from my account again. I called and spoke with Janette and she said to give her a copy of my March bank statement, so I did. Janette said that they didn't know why this happened. They think it was because they had a new computer program that they had recently switched over to so it must have some how activated my account again. She said that they put a stop on the deductions and it shouldn't happen again. I called my bank and put a stop payment and my bank was going to look in to these charges as well.

Today (March 25,2010), spoke with Janette and she said that it was in the refund department and should take 30-60 days. I then asked her to delete my bank account number from their system and she said that they can't. I asked to speak to her supervisor (Becky) and she got on the line and said that it couldn't be deleted and I said can't you delete my entire file from their computer and she said no. I then asked what software they used and she said "motion" software. I googled Motion Software but it just gives me software for creating motions. I marked my calendar, lets see if I get my account credited. I also spoke with a friend of mine and the same thing is happening to her and she's dealing with them as well.

Golds Gym will give you a contract to sign for 24 months even when you tell them that you want a month-to-month contract. The associate will tell you that you can cancel at anytime, but, will not tell you the tens of things that you will have to do to cancel. They make it extremely difficult for you to cancel. If you go into the Gym to mention cancellation, they will give you the number to call to a National Fitness. National Fitness job is to make it extremely difficult for you to cancel, even asking you to get a sworn affidavit from an attorney. All of this so the associate can get a commission. Bottom line, if you want month to month, do not sign the 24 month contract, it is a death trap!

I tried to speak to the meathead, steroid infused manager, who raised his voice and flexed his pecs telling me to call National Fitness. I have moved from the area but still continue to pay for a membership I will never use!

I've been in contact with Gold's Gym Sterling since March 7, 2010 regarding the mis-billing of my checking account for membership #55602. A "Request for Termination Form" was completed and authorized by one of your managers on January 16, 2010. It states that the last billing date would be February 1, 2010; however, my account was debited March 1, 2010.

On March 7, I spoke with "Brian" who stated that he would document this mistake using a "member service log"/ Greg (General Manager/ Owner) would be notified and that it would be 5 days before my reimbursement would be processed. On March 11, I spoke with "Sam" who asked me to fax the signed "Termination Form" ~ which I did. On March 17, when I called to check the status, "Sam" said that it should be completed by the end of the week. On March 19, "Brian" stated that my account was credited back that day ~ my bank shows not even a pending credit.

I understand that the manager who authorized my request has resigned without proper handling of such paperwork. At this point, that detail (which is really just an excuse) doesn't change the fact that I feel it is 100% unacceptable that I would still be waiting to be refunded 15 days after my initial contact. I also am not confident, at this point, that the information I have been provided has been accurate or reliable. Golds Gym is notorious for billing issues of which I am now directly effected. What I want is for someone to take responsibility, and to not give me an excuse.

This gym went downhill completely while I was there. Not only was the equipment constantly broken, but the place was dirty and there was a huge crack in the back window for months at a time. I was paying $50 per month for a gym that was literally falling apart. The classes were also terrible. The instructors were unenthusiastic and in many cases not even physically fit! The front desk staff was unfriendly and unhelpful. I once sat and waited to have my keys returned to me because the front desk clerk was gossiping with another employee.

The worst part of my Gold's experience was when I decided to leave. I talked with the manager who said he was changing things and that I should stick around for another month at a discounted rate. He told me as soon as the month was over, if I hadn't changed my mind, the contract would be discontinued and I would not be charged in the future.

This was the most frustrating experience: I was charged for not one, but two months after I was assured my membership was canceled. Both times, I had to call multiple times to get the manager to return my call. And both times, I was assured I would receive a refund in my account. It ended up taking something like 2-3 weeks to get a refund once it finally went through.

I will never again join Gold's Gym. They overcharged and under delivered in every aspect of my experience with them. I was charged for two months of membership fees that were not refunded for weeks at a time.

I joined Gold's Gym in 2004 with a 3 year contact. The fees were $30.00 per month. After 3 months, I have to have heart surgery and had a pacemaker put in. I could not continue working out at the gym per Doctor's orders. I provided the information and necessary forms as requested by Gold's Gym. My bank account was auto debited for another full year after the information was provided. I contacted the gym to inquire when this would stop. I was informed that I was going to be held to the 3 year contract. I was still charged for the next 6 months.

Finally, the checking account was closed out (got married and consolidated with new husband's account at another bank). Overdraft fees on the account were being taken from originally, some of these in excess of $50.00. They charged me for gym fees for 1 1/2 years without being able to use the facilities due to medical issues.

I joined Gold's Gym in 2004 with a 3 year contact. The fees were $30.00 per month. After 3 months, I have to have heart surgery and had a pacemaker put in. I could not continue working out at the gym per Doctor's orders. I provided the information and necessary forms as requested by Gold's Gym. My bank account was auto debited for another full year after the information was provided. I contacted the gym to inquire when this would stop. I was informed that I was going to be held to the 3 year contract. I was still charged for the next 6 months.

Finally, the checking account was closed out (got married and consolidated with new husband's account at another bank). Overdraft fees on the account were being taken from originally, some of these in excess of $50.00. They charged me for gym fees for 1 1/2 years without being able to use the facilities due to medical issues.

I completed a year contract with Gold's Gym and moved to the state of Virginia. I was told that after a year, I could go month to month if I wanted to and declined the offer. The company continued to bill my account. Then Gold's Gym informed me I needed to come in person to cancel or write a letter. They refused to returned the monies they appropriated from my acct. Very devious and manipulative billing practices. I want the monies they appropriated from my account returned.

Need to read this. I am an employee of Gold's so let me help you understand. Gold's is an ok place to work while going to school but if you are looking for a career go elsewhere. Billing seems to be a big complaint on here so let me tell you why all of you are getting know where when changing credit cards. Some of the employee like the front desk and management get a bonus for collecting money that is past dues.

So do you really like they are in a hurry to fix your credit card? The only person in the gym making any money is the GM and the sales staff. The Operations Manager, the front desk and the kid's club employee could all be on welfare. While the GM and the Sales staff are racking in the money some making $100,000 dollars a year the Operations manager and the other staff is making min wage or just a little higher. So, of course they are trying to pick up a little extra any time they can.

They stolen my money per one year. I moved to my country and after presenting all the documents, they are continuing to charge in my credit card. The authorities need to do something against this company.

I had been a member with Gold's Gym for two years. Later on, I had added both my parents as a members also. Well, in 11/06/09, I received a phone call from Gold's Gym and they said that my father's membership had been late. I asked how can it be late when all three memberships came out from my credit card with no problem. If my father's membership was late, it should make mine and my mother's late too.

I told them that we are not happy with their facility so we are cancelling the membership. They told me that I have to appear in person in order to cancel the service. Well, I did show up at the health club, and they told me that I have to bring my parents; they have to be present in order to cancel. Well, my parents showed up and they told me that the only person who can authorize to process the cancellation form is the general manager and he is not available at the time.

This incident happened while the general manager has left the company. And I have to start telling the whole story to the new general manager. I kept calling them but the new manager never returned my call. So on January 2010, I had an appointment with Sean (new general manager) and he gave me the form to sign for cancellation--which I did. I had asked about the form for my parents. He told me that he was by himself and he cannot pull out the contract. He told me he will dig out the contract and give me a call for the next day. Until now, he hasn't called me and I have been trying to call him every week and left messages time after time.

There is no customer service. He does not return my calls. I told them that I need to get this resolved. I feel like I had been given the run around! In the meantime, they are still charging my credit card. Today, 3/4/10, I finally talked to Sean and I told him that my contract has not been cancelled and I asked about my parents--which he told me he doesn't remember. And now, he told me that in order to cancel the membership for my parents, I have to pay $30 for my father and $20 for my mother before my parents can sign the cancellation form.

This is a nightmare. I am at my wits end to talk to this people. Gold's Gym is the worse place to do business with. No customer service. Nobody knows what they are doing and they always think that they have the right to run the customer around.

They misled me and told me that my contract will end and that they will not be taking anymore money from my account. But they still are. I spoke with Genie and National Fitness, and she told me that the funds will still be taken out until April, because they didn't get anything in writing to cancel the membership.

First of all, we were told by "Nick" that the zero membership was only valid that evening we visited the gym and so they told me to sign the contract and leave a void check (this would be for me and my two daughters, a total of $77.00/mo.). That way, we wouldn't miss out on the zero enrollment and if we changed our minds, he would just trash the paperwork. The following two days, I called to let him know I did not want the membership and to please cancel because I could not make it. He said he would call me back.

He had to talk to corporate. He did not call back. My bank account went overdraft since they just went ahead and withdrew the payment! I called him the following day. They put me on hold, then they hung up. I kept calling but had no success. I went in person and spoke with him (the zero enrollment was still there). He wrote my name and number down and said he would get back with me. He never did. I called corporate office. They told me I would have to pay $100 cancellation fee for all three of us.I was really upset since it had gone overdraft already. I am not working and looking for employment. I'm still trying to cancel without them having to overdraft me again.

Gold's Gym - Beware of your automatic billing folks. We just found out from Visa that ABC billing for Gold's has been manually entering our expiration date on our visa incorrectly, therefore the card is denied by Visa. Because Visa denies the card, ABC adds on a $19.50 charge for the denial! Then they process the card the next day with the correct info, and it goes through. A very illegal scam to obtain an additional $19.50 out of your Visa account.

They have done it 5 times since May of 09. We didn't catch it until now, because the "decline fee" is combined with the monthly membership fee on the billing. We have 3 family members with the membership and this has happened to one of us. Beware! Had we known of this scam, we would have never signed up with Gold's Gym. There really should be an investigation into this and I would imagine a class action suit. Over $100.00 in illegal charges that ABC has billed us for related to their their error. I imagine this happens to hundreds of people with automatic billing through Gold's Gym.

The Gold's Gym opening hours are from 5 a.m. until 12 on weekdays. Well, for 2nd time in two weeks, I and many other members had to wait until 5:20 or 5:30 a.m. to have the person in charge come to open up the gym. This has happened several times from the 1st manager to the 2nd one. They seem not to have a solution for this problem. In my opinion, I think the manager should hire an older and more responsible person to open up the gym. How would you like it if you woke up early to work out and your schedule is messed up because a person can't get up on time or has the decency to call the manager to have somebody else open up on time? If fact, the person didn't even say, "I'm sorry for being late."

On my initial visit I was told things that I later found out are not true as follows:

1) Equipment--I described in detail the type of equipment I needed per my doctor because of my injuries. The person I signed up with said they had it. On my first workout day I found out it they don't have it. They had me try and use a rubber band instead; but it didn't work.

2) An extra $25.00 was added to the contract without my knowledge for "Club Enhancement Fee". I wasn't even able to see the contract until it was all signed and printed out. There was no mention or indication of the fee until the contract was already signed and then printed out.

3) Towel Service is supposed to be included -- When I went for my first workout they said all the towels were lost, so they gave me some little hand towels to use instead.

4) Cardio Equipment -- I tried several of the machines and none of them were working right. Some gave a pulse of 160+ other gave no pulse or wouldn't respond to the information or workout choices.

5) On my first visit the man wouldn't show me how to use the equipment. He was trying to give me lessons in self massage with a foam roller instead, and kept talking about his hernia operation the whole time.

I joined Gold's Gym in about June 2009. Usually, if you have trouble paying on the date, all you have to do is give a couple of days' notice. We had an emergency came up where the money wasn't going to be in the account. So I asked them to hold off for one day. I was never called back, and I had to change bank accounts to stop them from trying to take it out.

I later found out that they indeed did try and take out the payment. I have repeatedly tried to contact them to add on the time to the end of my contract. Of course, no one ever calls, just sends threatening letters all the time.

As of this post, I am only two months behind. If anyone there would get off their butts and return phone calls, then I wouldn't be behind at all. That also goes for their financial company. If I had not waited till the day before they were to take the money out, I would have been charged an extra $36 on top of the payment. I have not been able to work out. As I stated I tried to resolve the matter, but apparently, they prefer to make threats.

I am moving from the Richmond, Virginia area where I have a 2-year contract with Gold's Gym of Willow Lawn. My contract specifically states that if I move more than 25 miles outside of the Richmond area, I can cancel my membership with a $50.00 termination fee. I am moving to Middlesex County (where I've owned a home for more than 18 years). It's distant from Richmond more than meets the criteria. I called Conexion (the finance company for Gold's Gym) and was told that I needed to contact the billing manager at Willow Lawn as the proof they require is either; (a.) a copy of the lease where I am moving or (b.) proof of a recent home purchase. Obviously, I cannot provide either as I have owned this home for more than 18 years.

I spoke with Virginia F. last Wednesday and was told to email her my request and proof of where I would be moving. She agreed to accept a mortgage interest statement (used for tax purposes) which I promptly emailed her. It is now Monday, 5 days after my email to her and I have heard nothing. I called and left several messages for her on Friday and called three times today with no response. I even asked to speak with Naomi or Ed (evidently her superiors) and was ignored by them as well. I sent another email today and the server returned it as her mailbox was full and could not receive any further messages. I have decided to contact my bank tomorrow and stop any further automatic debits to my account.

These people are impossible to deal with and I advise you to stay clear. If they choose to mar my credit, I will certainly take legal action.

My husband travels and went to Cedar City, UT to work. I called and spoke to the manager at the Gold's Gym in Cedar City and he said we could do a $25 a month contract. When my husband left Cedar City to let them know and it would be cancelled, there would be no further charges because he moved from Cedar City. So over 5 months ago, my husband left Cedar City and called and talked to the manager. He said to call corp. Well corp never answers the phone. This manager said he would take care of it but guess what, now he won't even call us back. So since July they have taken almost $200 out of the account.

I have called corp and emailed corp. So now today, I am calling the number that comes up on our bank statement. They said they need the address or account number. Well, hello, we don't have his card anymore and the address is your guess as good as mine. All I have to say about Gold's is they are just another big company that will bend their clients over and take whatever they can, another reason so many people are broke these days.

We are getting billed by this company direct withdrawals out of our credit card account without our permission, when we have not joined a gym since 7-8 years. We changed our account number, thinking this was a scam. But we are getting calls from Texas (voice mails) that do not leave a phone number and letters that provide no telephone numbers. A letter says to contact local gym, but it doesn't say which local gym. Why should we be calling companies to find out whether we've been there or not, when we know we've never been. Please help.

I paid the first month's dues for my son and I last January 2009. Sandra D was the salesperson. After I said I only wanted a 12 month membership for each of us because I wasn't sure if my teaching contract would be renewed, she questioned me to the point where my son and I were uncomfortable. That should have been my first clue to NOT sign.

I recently discovered that she and the billing manager never entered into the computer system the fact that I paid over $110 for our first month's dues. ABC Financial, the financial institution that operates like a mafia loan shark, insulted me for three days denying that my membership was from January to January and denying they ever received the January payment. I have the cancelled check and membership paperwork to prove it. Heaven help me if I didn't since the Gold's Gym manager, Donna F, and salesperson, Sandra D, never entered it into the computer on my behalf. Gold's Gym also requires members to give 60 days notice before the end of your "12 month" membership in order to have it end when they promise it would. I have never heard of a 12 month membership that requires you to "quit" 60 days in advance of the original agreement. I can see giving a month's notice if you want to CONTINUE, but to be allowed to END your "12 month membership"???? That's not a 12 month membership; it's a 14 month membership or an infinity membership where they just keep taking your money.

The Manager, the Salesperson, and the Supervisor of the Salesperson never returned a single phone call in the last three days. I had to call a dozen times, was put on hold, and finally the Manager used sarcastic and demeaning language and tone when I asked for a letter from her stating I had paid the first month's dues for my son and I on the evening we signed up. No apology for keeping me waiting three days, no apology for not giving the financial organization the correct billing information, no apology for never returning my call. Sarcasm and rudeness. I had to call back to ask if the letter was done. The letter was phrased in a sarcastic tone, ending with Ms. F stating she hoped this cleared up any misunderstanding I had. I did not misunderstand the fact that I shelled out over $200 last January and was being told that I had not paid. Gold's Gym bullies customers into joining, is rude to customers who have paid on time for 12 months, expects customers to call 60 days in advance to cancel a membership they expect to end in 12 months, and lies about how much you have actually paid.

Just don't do business with them. Any company that has to make a profit but treating customers this poorly is not someone to do business with. If you feel you have to go to them, pay with cash. Unapproved charges to the debit/credit card.

wrote letter to manager as directed to cancel member ship, signed contract for 1 year only, contacted abc billing to make sure that membership would stop being charged to my account effective july 2009. she said the the contract had a "secret built in to renew month to month unless you cancelled in writing, well i signed the contract for 1 year only, the rate they gave me was more expensive because i signed for one year only, it cost me 10.00 more a month to sign up for one year only.

so i wrote the letter, personally drove to the gym gave to whitney martin manager, owner, whatever she was and confirmed with her by phone that the membership was cancelled. then i got billed for 2 more months my credit card disputed the information and becasue golds gym would not send them correct paper work they charged my account and let it stand now golds has told me twice they have taken care of the situation but here it is 6 months later and i still don;t have the issue resolved.

they have received 100.00 and i am paying interst on 100.00 for 6 months, i did what they asked i did what abc financial asked, but yet they keep the money. i took my card and asked they refund the card while i was there they said they can't do it and they would take care of it. i have done all the leg work to get this taken care of and they still can't follow the instructions to refund my money...this is only half of the nightmare.

100.00 plus interst on my credit card, numerous phone calls to the gym, several visits with no resolution; frustration, and what is even more disgusting is that the membership was for a family member who was a minor, became chronically ill, they told me i couldn't cancel or 'freeze; the account at the time until i paid the whole membership

after i called to alert to the illness they said oh well, can't cancel, medical reasons were not good enough, but yet the person passed out in their gym and had to be escorted out by emt, and the trainer, talk about a liability and they never mentioned being able to freeze...i paid the whole membership of which 6 months he never got to use.

First, they did not set up my membership correctly, so when our bank was bought by another bank, they claimed that I wasn't paying a monthly fee since my credit card was no longer active. Instead of talking to me about this or sending a letter, they simply kept adding late fees to my account. Then, they sent it to collections!

Meanwhile, we thought everything was fine because we were paying for my husband's account. Originally, they were supposed to put us both on the same account! After many calls and being pushed off to a number of people, my husband and a manager, Tom H., figured out the problem.

We paid him money to settle the account so we could cancel. Tom then stated he would contact the collections agency, which was a lie. He never did. We ended up having to pay the collections agency! When I contacted him about it, he stated that he would call them. He has not. We are out over $300 for one-year membership for two people.

Without authorization, after ABC Financial was sent written documentation to discontinue automatic deductions from my checking account, (a copy of which I still have on file)a female employee of Gold's Gym (NOT ABC Financial) withdrew a payment from my account. As a result, I had to close that particular account. Interestingly enough, the gal at the bank had the same issue with this particular Gold's Gym. The manager at the gym was unresponsive despite multiple attempts to reach him.

I have pages of documentation on my attempts to reach some one (including someone at the Corporate Golds) to resolve my issues. What they did was unlawful and it seems no one is holding them accountable. If these are franchises, you'd think the corporate Golds would care if these people are shaming their name by their poor business practices.

I had to close my checking account and open another, which is a pain. Yesterday I rec'd a collection notice and when I called I was informed it was because I did not pay a $250 cancellation fee! I did not cancel, I simply chose not to renew my membership! The gal at Collection Receivables, Inc. wants to offer me a settlement of $156.80!

I signed up a 1 year membership in the middle of March, 09 with gold gym at tech ridge in Austin, TX. Before I sign a contract I check with the Rep. who helped with signing up to see if I bind to legal if I cancel earlier. As you all know, working as contractor, you job might end at any time. That lady told me that I can cancel at any time if I can prove that I lost my job or moving out of state. By the end of September, I worked (contract) ended. I cancelled my membership and I thought everything was fine.

Two months later, I still see that Gold gym still takes money from my banking account. I called them and after few days, they can give me the answer that the corporate office cancelled the wrong person (how is it possible?). I asked them how to fix this problem? they said I have to talk to manager. So I left them my cell number but I never get a call from their manager. When I called back, I never get a hold of their manager either. Manager(s) is/are always busy with assisting customers. So I asked them again, "so helping is not working?", surprised me that the lady answered me over the phone "NO". Now, I have to call them every single day to talk with Manager but so far, I have no luck. But I already request my bank for stop payment process to Gold gym and I will be charged for $30 for each time Gold gym with draw a fund.

Golds gyms poor business practices I have been a member of golds gym of Royersford for about 10 years about 6 Months ago Phil & Sharon said they were getting new carpeting and some new equipment and that I should sign up some friends and family which I did about 25 people throught out time. I then got my own daughter a membership, She is 16 years old.

I asked Phil & Sharon if they were closing again at this point they both said Oh no the following saturday they closed the gym and said we would have to go to Oaks about 10 miles away. and would not refund any of our membership moneys. then came oaks and with in 8 month the same thing happens

I have lost approx 550.00 to these (2) gyms in less then a year The common link seams to be ABC financial I have called and tryed to get some answers or a refund but of course they do nothing but give me the run around and to top every thing you cant even get in touch with Golds corporate or they will not even e mail you back, Frustrated member

I canceled my member ship in Nov 2006 and my bank statements and personal banker said that my records show no bounce banks or attempts by them to charge me. I've been hung up on by Kat who told me to fight the debt company and no calls back from her or Don. It's been over a month now. I owe to debt collectors $138.60 and get calls from them every morning at 8 am, every afternoon at 12 pm and every evening at 6 pm even though i've told them my situation.

i jioned this club with friends ,spoke to a rep about joining ,i stated to rep that i wanted to join only for 1 year ,he stated that i had a options for a extra year ,i told him again that i only wanted to join for 1 year ,he said that was ok ,i lost my job and ran out of money in my acc ,this is where i found out that they were taking money unauthoriside by me from my acc for the option extra year ,otherwise they were actually stealing from my acc,now they have a vulture trying to extort money from me [collecting agentancy}stating that seeing i did not cancell my contract with them i owe them now $500 i am being continualy harressed by ABC Financial services by phone calls bout monoies owing gold s gym stole from my bank account without my knowledge they are trying to extort me as far as my knowledge they were only to deduct one year membership from my account

Sent expired membership to collection claiming I owed them money from 2007. Never received a phone call or letter about a bill.

I signed as a member of Gold's Gym in Grand Junction, CO almost 2 years ago. I'm a travel nurse, travelling around the U.S. after my assignment in Grand Junction I kept my membership since Gold's Gym is all over the country. However, in my next assignment in Pueblo, CO there is no Gold's gym. Therefore I cancelled my membership.

For some reason Gold's kept on billing me monthly up until October 2009 when I changed my credit card. THe worst part is I'm being harrassed by ABC collecting agency regarding my membership with Gold's gym . They have been calling day and night regarding this issue. I haven't use Gold's gym facility since I moved out of Grand Junction last year October 2008.

Gold's Gym tried to state they had a contract with an expiration date of May 2009 however, I kept my copy and it expired in October 2008. Additionally my wife's contract expired in December 2008. We sent a letter on November 29, 2008 to the Gold's Guy in New Bern, NC (location gym we attended); and also their main headquarters per the contract to National Fitness in Utah. Additionally the letter was faxed to 801-926-3149 (listed on the contract) on 11/29/08 that we were cancelling - because the contracts automatically renew if you don't notify them with 30 days. They subsequently withheld additional charges from my bank account after talking to Douglas at 800-658-7727 in December 2008 and he stated everything was cleared up. I am trying to buy a house and they have listed this as a collection matter but only with Transunion. I had no idea this had happened. I have contacted the Utah Better Business Bureau Filed a complaint. Please everyone needs to file a complaint with the UTAH Better Business Bureau so they can see the extent of this fraud.

I contacted the corporate offices and ask about getting my sons contract canceled early, he has 9 months left on a 2 year contract. he has suffered a personal tragedy and is suffering with severe depresion, They told me to send in info to back my claim, I sent in copies of medications, copies of Doctors visits and hospital visits, also a missing persons report filed on him since his illness, also a letter from his doctor stating the because of his mental condition he is unable to work or hold a job right now, but he was denied they said they would transfer his contract to someone else but not let him cancel, they would rather send it to claims department and let this ruin his credit than release him from his contract 9 months early.

I contacted the office of Golds Gym to cancel and sent all the medications information to them and stated I was a liability. They sent me a letter and said I need a letter from a Doctor. Went to the VA Doctor and they don't do that. The VA is the only Doctor and hosp. I use. They want cancel my contract and threatened to charge me a fee of late charges if I stop payment. I am taking Paxil 60MG, Gabapentin 600MG a, Clonazepam 1MG, Hydroxyzine 50MG, I take them three times a day now. Can you help me stop the withdrawal from my bank account

I moved to Southern California in Oct 2008 and cancelled my membership for Gold Gym from my previous address in Shoreline, WA. I went through the circus of paperwork and "certified letters" and absurd cancellation fees and called, several times, to confirm that my account was indeed closed. I spoke with someone in Nov 2008 from ABC Financial after seeing that another auto debit payment was taken after I "closed" the account and the person told me that that would be the last payment taken. NOT SO! I've been paying 12 additional months with NO answer from ABC Financial as to why my account is still being debited. HOW IS THIS COMPANY STILL IN BUSINESS?!?! If there is a class action lawsuit against Golds Gym and/or ABC Financial, COUNT ME IN!!

I was told I was on a month to month plan, and that I could cancel anytime. They closed the Golds Gym I joined near my home on Craig Rd, so I started going to the Golds Gym on Lake Mead Blvd in Summerlin. After a while I realized I was burning a lot of gas traveling that far, then they raised my monthly rate. So I went to the new gym and requested a termination of my contract. They said, no problem, that there would be 1 more charge at the end of the month and I would be terminated. That charge occured on the day I was no longer eligible for usage of the gym, and then a month later they charged me again. Then they gave me the run around - they said I was on a year contract. They agreed to end the contract but refused to refund the recent unexpected charge. They thing is, I went thru this same scenario 4 years ago when I left Tampa for Las Vegas. They continued charging my account, causing me to overdraw my checking, and now I have been reported to Check Systems, and cannot get a normal checking account. So I would sincerely love to join a class action suit against Golds Gym. They have a solid policy of defrauding the public and should cease and desist their fraudulent practices.

They lied about not having extra fees when I signed my contract and hid one of the fees deep inside a bunch of contingencies on the back of the contract. They told us they would open in February, but it turned out to be September. When they didn't open in time, they said they would give everyone a $50 certificate but went back on this promise too. Attempts to have my concerns addressed have been a pure waste of my time.

We hsve a contract with Gold's Gym for use of the Eau Claire location and training sessions. We signed the contract that stated that we would get free parking. The origional manager (who has skipped the country) did not have authorization from the owner to do this so Gold's Gym is not honoring the contract. They are also not allow the contract to be declared null and void. Since parking will cost us more than the membership each month we want out of our contract. Or they can honor the no parking fee part. They have passed this matter on to a person at head office who is never available when we call and has not answered our last e-mail almost a month ago.

The sales person knew I was to lose the $299 and still allowed me to continue and sign the paper.

This is ridiculous and if I am going to lose the $299 I am going to everything in my power to show the true face of Gold's - taking my hard earned money.

I read the complaints about Golds on this site. I am an employee of Golds so let me tell all of you while you are getting the run around from Golds when it comes to ending your contract. Management in the gym are given bonuses. If they lose more then x amount of members during the month their bonuses are docked 10%. See why now you are having problems with ending your contracts? As to the problems with employees that is because Golds has a really high turn over rate. Golds wants people to think they take care of there employees and members. However, Golds treats their employees really bad, gives ZERO amount towrads retirement, set goals for managerment way above what they should be and under pays employees. This all causes problems and high turn over rates. if Golds does not care about their employees how in the world would you expect Golds to worry about your membership? It is all about money. So, with all the above in mind I can assure you a lot of employees can careless if you get screwed over on your membership. Golds is one of those types of places that is fun to work with the members but do not expect a lot when it comes to you wanted to end your conctract. A lot of employee can careless about the company and that bleeds over into the membership problems. You can not run a company by not carring about employee and expect them to take care of members. Simple problems are fine but when it takes effort you can forget about it.

My husband and I joined Gold's Gym in May of 2006. In the summer of 2008, we decided to cancel our memberships and notified the gym of that fact by phone and in person and we were each told by staff members at the gym that we needed to do nothing further to cancel our contracts and that we would owe nothing further to Gold's Gym. We heard nothing further from or about this matter until a month ago when we each received collection letters requesting a years worth of unpaid membership dues from each of us, which combined totaled over six hundred dollars.

In response to receiving this letter, I immediately called the collection agency referenced in the letter to find out why we were being billed for a gym membership that was canceled over a year ago. In response to my inquiry (which incidentally was very polite) the rudest collection agent I have ever had the misfortune to speak with asked me why I canceled my membership. I responded by stating "why does the reason for my cancellation matter?" The agent continued to insist that it mattered so I told him that I had received a new bank card last summer so I called the gym and asked for their billing address, etc. so I could include them in my online banking.

Staff at the gym then told me that they would not allow me to pay that way and that they would have to continue debiting my account for payment. Since I was uncomfortable with that and I barely used the gym anyway, I decided to cancel my membership rather than give the gym my banking information. The staff member I spoke with at the time (who was named Mike and was the same person who signed me up for membership in the first place) then told me my membership would be canceled for and that I would owe nothing further for canceling my membership. In response to hearing this, the rude agency addressed me like a 6 year old and said "you can't cancel your gym membership for that reason."

At that point, I started thinking this was a scam and I told him that as a consumer I definitely have the right to not purchase a product if I don't want it and, although the gym could have charged me a fee for canceling outside of my contract terms, I certainly had the right to cancel my membership for any reason I wanted and I hung up on him. Unnerved by this conversation, I called the gym directly and asked to speak with the billing department, which apparently consists of one guy called "Mr. L." who was unavailable at that time.

At that point, I asked to speak with anyone in membership and proceeded to tell that person about what had just happened. That staff member confirmed that the collection agent in person did the collection work for Gold's and that they did have me in their system as having an active membership and owing the amount stated on my collection notice (same goes for my husband) and that I could in fact cancel my contract for a fee of $150 but I would have to speak with Mr. L. about it to clear up this issue.

For the next month, I called and left messages for Mr. L. almost daily and he never returned my call. Finally, about a week and a half ago I mailed the gym a letter disputing my fee, which when I called yesterday the gym conveniently claimed they had not received. Miraculously though I was actually able to speak with Mr. L. yesterday but he just wound up referring me back to the rude collection agent.

As such, I reluctantly called the agent and very politely asked how we could resolve this matter. He once again replied in an appallingly rude and unprofessional manner by telling me the only way I could resolve it was by paying the entire bill. Otherwise, he would take me to Court which would be very embarrassing for me since I'm a lawyer and not one of the tens of thousands of people he collects from have ever successfully defeated their gym membership contract.

Once again incensed by my conversation with this jerk, I drove to the gym and spoke with Mr. L. for the first time in person at which point I hand delivered a copy of the letter of dispute I mailed the previous week and very generously offered to pay the membership cancellation fee to settle this matter on the condition that I deal directly with Gold's and NOT with the rude agent. Mr. L. said he would try to have this offer accepted and to contact him tomorrow (which is now today) to discuss this further.

This morning, the rude agent called me at work to tell me that I would have to pay the entire amount or go to Court and that I was not to contact Gold's Gym anymore about this since I have to deal with him directly. I replied by saying "I am done being verbally abused by you" and I hung up the phone and called Gold's anyway. Mr. L. was once again miraculously available but reiterated that he tried but it's out of his hands and I would have to deal with the collection agent. I am now contemplating what to do next. If there is a way I can join in the class action I read about on this site, please let me know. Many thanks and good luck to all who are going through similar situations.

WOW I cancel my membership like I am supose to do with the certified letter and everything is fine. Than two months later they start taking the money out again with a diferent company. Now thats is just bad business I canceled via a certified letter so there is a paper trail. They are going to get slapped with class action lawsuit. I can't wait to see it happen. Between the fraud and lack of respect for the rights of the consumer I cant wait until they get fried.

I 've been contacting their general manager where i do my work out ( grand junction ), some how no respond on this issues.

I left emails, calls and tell the billing dept to call me resolve this issues. It's been the fourth month. Things like this make me want to quit from this Gym.

I request attention like following issues:
Respond to my calls/emails, be fair with charges on my credit card, make sure the swimming pool cleaned and heated (not 70deg) because i only do swimming, make sure the locker room smell not nasty right now.

All of the above issues is still there.

My conclusion are they dont have ethics/manners, they promised something that they cant deliver.

Last month I talked with the GM (Christensen C) to reimburse 2 month out of 3 month that they charge double on my credit card. He agreed on that and until now no action.

I m so done with them.

They charge double on my credit card and even they dont want to return my call.

I read so many problems of their membership issues. I m not the only one.

They dont keep their own words. Mr Cole promised me last month to return 2 x times membership because of the double charge. Guess what? they still charge me this month...and where is the money that he promised to be returned on my card? Even Returning my call become his issue now.

This company is a very dangerous company to deal with. Once you are in you will never be out. They will ping pong you when you have an issues. The worst company that i ever deal with. No integrity from the employees, even the managers or their department.

I need to stop the payment from my credit card company that will cost me more .. but it's worthy.

On June 22nd 2005 I signed up for a "pre-opening" special at Gold's Gym Pompano Beach. I paid $136.47 up front and then was charged monthly (for a gym that was not opened). They kept telling me that it would open next month. Well it never opened and I ended up leaving Florida in July 2006. In April I contacted the gym manager and he told that since they had not lived up to their end of the contract that I could cancel my membership and get a full refund. I mailed the letter as requested and the billing eventually stopped althoug I never received a refund.

This past February, Gold's was sold (?) to Pompano Fitness. I started getting billed again. I have called only to be met with rudeness. They claim they have no record of my cancellation and that I am now being billed for "free time" that was not previously billed. I have called ABC, the gym and contacted Gold's Corporate. So far nothing. I have blocked all future payments to ABC Financial and am just waiting for the threatening letters and phone calls. I had to pay a year for a service I never received when I lived in Florida and now I am atill paying. Not anymore. I am more than willing to jump on a class action suit against these crooks. Just let me know.

When I signed up for membership at the Golds Gym in Delday Beach Florida over 1 year ago I signed a contract. The contract was specifically a month to month cancel at any time and pay the last months fees after cancelling deal. When I went to cancel the agreed month to month contract, they claimed that they had no record of my contract, and that it was not month to month because their database said so. Therefore, they where claiming contractual agreement with no contract to back it up.

I asked them where they had put their section of the carbon copy of the actual contract, and they informed me that they sent all of those away to cooperate and kept none of them on site. I then asked them to contact cooperate Golds Gym and get a copy. They informed me that they could not do that and that retrieval of the contract was not possible.

Next I asked them how it was possible run a contract based business like this without any copies of the contracts on site. They did not have any answer for this. Therefore, I returned home and retrieved my copy of the Golds Gym contract agreement. I showed them where they had specifically modified the contract. I resolved the matter with them right there and the front desk, paid the last months membership fee that I owed them and left for good.

The manager of the gym who sold me the deal had done a manual strike through of all of the long term contract agreements by hand, hand written in the month to month terms, and had dated initialed the modifications when the contract was originally drawn. She had even done a strike through on the cancellation terms so that the 60 day notice was no longer valid. The trade off was that my monthly fee was approximately 10.00 more than a normal monthly fee at that gym.

Golds Gym in Delray Beach has now sold a credit collection agency over 500 dollars in claimed unpaid contractual member fees in my name. The credit collection agency just contacted me about this on Sunday 9/6/09. I find myself wondering why I am just now hearing about this supposed unpaid membership fees when they have my phone number on the original contract.

Last I talked to them the only proof they had that I actually owed them anything was an incorrect data entry in their computer. With them not having a copy of the contract then they have no legal grounds for claiming the $506.00 dollars in debt that they claim I owe them. Moreover, if they did have a copy of the contract then they would also have no grounds for claiming I owe them the debt.

Believe it or not this is not a surprise to me that this has occured. This is because the main reason I left that gym to work out at another was because they could not keep track of when and if I had paid my monthy dues when I actually was still a member. When I got the call from the credit collection agency I said to myself "Here we go again with that place."

In my vacation, I thought to join a Gold's Gym, 138 E.Northland Ave, Appleton, WI. But that was a big mistake I did. My contract was begun on 12/20/2008. The guy at the gold'd gym did not told me every thing about the contract as mentioned in the paper work. He put me on a 2 years of contract that I did not know.

When I start the Gym, the instuctor told me not to start a exercise and told me to stay on a good meal plan for 2 to 3 weeks. I do not have to use Gym in this period. After that my college was start and I was too busy in that. So I decided not to go Gym. About 1 month after I signed up. In this period, I had not use the gym for a single days.

Now when I went to Gold's Gym in February, 2009, right after 2 months I signed up, and told to the manager to canclled my membership because I had no time and i realized that it is too expensive for me as a STUDENT. We have a Gym in my College, and it is FREE, so why should I pay 30.00 $ every month.

Now in February, 2009, the manager at the gym told me that she canclled my membership. In the march when I saw my credit card bill, they charge me another 30.00 $ plus 20.00 $ some equipment fees. I went to gym and I asked about that. Now they were saying that the cancallation will take 45 days, So I have to wait for that.

In this 45 days I paid 2 months charge whithout use of gym. So total amout I paid to Gold's Gym was ( from December-2008 to March 2009)

Membership fees- 88.00 $, 4 months charge 29.99 $ each month So appro. 120.00. So I paid appr. 200.00 $ without using a gym for a single days. Now after 7 months in August-2009, they charge me 120.00 $ from my credit card. Now I called them in abc financial and asked about that. There was a lady named Christene. She told me that your membership is canclled in March-2009 and they have not charge any single doller from my account.

I called to abc financial and I got some strange answers. I was surpriced. They told me that My membership will expires on 12/20/2010 until than they will charge me every month 29.99 $. I said I was totally unaware about that and the guy didn't told me any thing about that.

Now they are saying that You have signed up for the contract so you have to pay every month. I also said that I am ready to pay early termination fees but they are not listening to me.

I am writing b/c my husband and I have been battling with Gold's Gym (previously located on Baymeadows Rd.) for three months. The situation has become drawn out and the wild goose chases they are sending us on has become unbearable. For the record, we have complied with all of their requirements (none which are standard or mandatory), made up rules, rudeness, and still to no avail they are ignoring us, claiming to fire employees who have been helping us, and most recently hanging up the phones on us mid conversation.

Two years ago in May, my husband and I joined Gold's Gym #6657 located on 8552 Baymeadows Road, Jacksonville, FL 32256. Their phone number is 904-683-5353. We signed a 2 year contract w/o the authorization for an automatic, month to month renewal. This is clearly stated in our contract and up until 2 weeks ago was confirmed to be in their computer system as such by an employee named Megan. When our 2 year membership was up in May 2009, according to our contract, we we no longer responsible to do anything to verify cancellation. Surprisingly, we were charged for the month of May and so we contacted ABC Financial who handles their billing.

They said we needed to send a certified letter to cancel even though this is not stated in our contract, but either way we followed their procedure. They claimed to receive it in June. Having done this, they still did not cancel our membership as promised and charged us for June. When I called back they said their policy is to receive OUR cancellation letter, wait for confirmation from Gold's to authorize the cancellation at their leisure, and when they receive the okay from Gold's, they will then officially cancel our membership. Until this is done, they will continue to charge us for another 60 days after the official cancellation (2 additional months of payments). I contacted Gold's and said that this policy (writing a letter and the additional charges) would ONLY apply to someone who signed a contract with an automatic renewal to go month to month once their 2 year membership had been met, NOT US!

We were just being nice and complying with their rules to help further this along. The two women (Megan and Toni) I spoke with at Gold's confirmed that I did not have any renewal requirements on our memberships. Apparently they are now claiming that Megan no longer works there to verify this and Dan will not allow us to speak with Toni about this issue. How convenient Gold's said they would email the gym owners of this situation b/c they don't have their phone numbers...this was over a month ago.

Two more weeks had gone by at this point and I have called almost everyday to speak with Toni who said she had no word from the owners. We were then transferred to a very hostile man named Dan who refuses to call me back when I am forced to leave messages. He claimed that he had no idea that Toni had sent 2 emails on my request to the owners or the additional one that Megan sent. Dan and Toni said that they have not heard back from the owners who they claim to be in meetings with all the time when we call. Well obviously they aren't responding b/c they are crooks. They have now illegally charged our Visa $154.08 and they are planning on charging me another $51.36 for the month of August. Our membership and contract was up in May 2009 and we are paying for a gym that we don't use b/c we are NOT MEMBERS anymore!!!

It has now been a total of 3 months. Dan put us on hold today, then another man picked up and we said we were holding for Dan. The man said Dan was in a meeting with the owners and so we called his bluff and said we were just on the phone with him. A minute later Dan picked up and tried to turn the tables and yelled that we hung up on him. He keeps telling us that we need to send additional information (copy of our contract and a write up on the entire situation) and not ask to why he wants it and to not ask why he didn't ask for this months ago. He was hostile, threatening and extremely rude.

Dan is claiming that they have new owners, but Toni says the owners are the same but the investors are different. They say they want a copy of our contract since they no longer have any of their clients contracts when the gym switched names this month. I find this hard to believe that they don't have a single contract for their members, but if this is the case, then they have no leg to stand on. They are claiming no contract says there is not an automatic renewal, but they claim to have no contract to back this up

My husband has called Dan every day, 2 times a day (on his way to work and on his lunch hour) for the past 2 weeks and each time he tells us we need to do new things to accommodate him, but each time we do it he blows us off. They are giving us the run around. These people are crooks and they should not be able to run scams like this. ABC Financial who was responsible for their billing also claims they don't have a record of our contract either. I also was told ABC Financial is no longer their billing company, but we still need to work through them. I find that this is ridiculous. This situation has upset my husband, but it has really become a health issue for me.

I have recently (3 months) been suffering from chronic hives which are stress induced (originated from something else), but this whole nightmare has escalated my condition and has me medicating myself with steroid packs and it has left me physically and emotionally stressed. These people are illegally charging our credit card and there is nothing we can do to stop them. This is just not right. For two years we have made every payment and we have records of doing so, so why are they taking advantage of ideal clients? We have been patient, never raised our voices, and yet we are being belittled and treated terribly.

They now want us to send them a copy of our contract and a write up of everything that has gone on thus far. I told them I would do this via certified mail, but I doubt this will solve anything. My husband works full time, I am a full time mother and full time student (16 credits at UNF) and so we don't have much spare time to play games or be treated with such disrespect.

When we told Dan to ask Toni for this (who was standing next to him) b/c we already sent her this information with a copy of the contract last week, he said to leave Toni out of it and he hung up on us. We have a record of the email and our cell phone logs to show home many times we have called them to follow up on this issue.

The manager offered me 3 complimentary months rather than canceling at that time. I wanted to verify that I would not be placed back into an agreement as a result of accepting the complimentary months. He assured me that I would not be placed into another contract. My complimentary period was to extend from June 2009 through the end of August 2009. During this interaction I also changed my credit card on file. My next billing would be September 2009.

In the first week of August I returned to the gym to cancel my membership finally. The gentleman who helped me told me that I would have to complete paperwork. I told him that I had already done this in May but he said I still needed to do it again. I filled out the form and was told the manager had to speak with me. He called the manager Chris over who after a brief question about why I wanted to cancel signed the form and left. Then the original person I was working with told me that I would have to be billed for another month of membership because I did not provide 30 days of written notice to cancel.

When I reminded him that I had been in to cancel in May he said he was just the messenger so I asked him to call the manager back over because I didn't agree with this. The manager Chris came back and told me I would be billed regardless of me coming in to cancel in May because they did not keep the paperwork therefore there was no proof that I was canceling at that time. I said fine, cancel the contract and bill the last month. I just wanted it canceled outright. I signed the form and left it and the key tag with the manager and turned to walk out. He yelled behind me to have a good day.

Today I received a letter from ABC Financial Services stating that my credit card had been declined for a payment due in August. Recognizing this card that I had on file I knew the problem was simply that ABC was using my physical address in Indianapolis, IN rather than the billing address for the card which goes to a residence I maintain in Florida. I advised the representative of the correct address for the card. As she was about to process my payment I asked her to verify for me that this would be the final payment.

After a lengthy hold she came back to the line to tell me that she had no proof that I had canceled the membership. She also told me the amount was slightly in excess of 69.00 (39.99 membership fee, 9.99 late fee, 19.99 declined payment fee) On my other line I called the E. Washington St. Gold's gym and spoke with Kira who also told me that she did not see anything indicating that I canceled. She asked me to come back in now for a third time to cancel. I told her that I had given my form directly to the manager when I canceled. Kira told me that if the manager remembered me the cancellation would stand for the prior date. Back on the line with ABC Financial I asked the representative Tony Williams to hold off on taking the payment until I got the cancelation issue resolved.

I immediately went to the gym and spoke with Kira about the situation. She gave me another form to complete and called the manager Chris out. I reminded Chris that I had been in 1.5 to 2 weeks ago to cancel. Chris stated that he did not remember me and he couldn't have helped me because he had only been in the location for a week. I told him this was not true as I handed my form and key chain entry piece directly to him. He still feigned ignorance of the situation until I reminded him of our argument surrounding the cancellation. At this point he admitted that he did remember me and stated that the problem was that I didn't have the money to pay for the membership. This was a lie and I told him such.

He had no way of knowing about my conversation with the representative with Tony at ABC Financial today so I advised him that they were using the incorrect billing address for my card. He continued to attempt to embarrass me by saying that I couldn't afford this membership. Finally he asked me if I had a copy of the cancellation form that I filled out on that date. I told him he hadn't given me one. At this point he said that the membership wasn't cancelled because the transaction wasn't complete when I left. I asked him why he didn't tell me this was the case rather than telling me to have a good day? The form had been signed by me and him and left with him so the process should have been complete. Regardless of all this Chris has now acknowledged that I was in the location and cancelled my membership with him on a day that he originally claimed not to be at that location.

Kira was present for this entire conversation. Kira now was trying to process my final payment and now told me that I would be billed for September 2009 too for this membership and I originally came to cancel in May and have given 30 days notice twice so far. My total was 108.98 I told her to go ahead and process the payment (with the same card mentioned above) I had no urge to be in that establishment any longer.

She charged me for the month of September even after she heard Chris say that he remembered me canceling earlier this month. She provided me with receipts and a copy of my cancellation again. It was at this point that I came home to contact the corporate office. The corporate office told me that this location is a franchise and it is up to them to refund me the money or not.

I have satisfied the requirements of my membership that was to end in June 2009. I have followed all required processes to cancel my membership twice now but I have now been billed for the month of August including fees for a payment that I should not have had to pay and the month of September- Even though Chris admitted that he was there when I canceled the second time. I want to ensure that my membership has been cancelled and I want a refund of the payments and the fees for these two months.

Also, the manager, Chris has found the need to lie for some unknown reason however it is unappreciated. I have had memberships with three different chains in the past and have never been treated as disrespectfully as he has treated me even when I canceled. Although I know that no establishment wants to lose the revenue generated from a customer this is no reason to treat former customers in this manner.

In addition, my financial stability is the concern of no one within the Gold's Gym establishment however I can assure you that I am able successfully maintain a residence in Florida as well as Indiana during a recession which should indicate that I can certainly pay for my gym membership. Perhaps Chris has no experience with mismatched billing address with credit cards to know that they will cause a decline regardless of the balance available on the card. His comments and behavior are unacceptable.

I signed up in golds gym in a Boca Raton location where this person Anthony was nice the time I signed up, than I decided just want to go at the pompano location at the mall since I live closer there and I asked them just charge me for one place 20dollar than they kept charging me 30dollar every month they kept telling me its all taking care of but it took 6month for them to really do it, than just recently both location is notgolds gym anymore and pompano sad go to Boca raton cancel we give you a good deal

I cancelled, than tried to go to Pompano now its Pompano fitness and the same man Anthony who signed me up in Boca raton now works at Pompano beach wouldnt even let me to the class this Tuesday night, wanted to charge me more money 30dollar a month and was very rude and arrogant so I sad forget it it is not worth the aggrevation , and its very frustruating that all this was golds gym and that is what they do to people and they expect someone join up fo memberships, well I would tell everyone stay away from these kind of people, the owner at least would appreciate those people who go there for a while. I really liked some of their classes and its very said that how they cheat.

Gold's Gym now claims I owe them over $300 for services never rendered. They say it was in my "contract". They say I am required to cancel the contract. The arrogance of Gold's Gym is amazing.

Consumers act on good faith and expect the same from vendors. I never read this extraordinary clause and it was never pointed out to me.

Gold's Gym should be required by law to point out these extraordinary clauses verbally with the caveat that they will threaten to prosecute you or attempt to terrify you if you fail to meet the terms of their extraordinary agreement.

I am a senior citizen and maybe this is the approach to senior citizens that they think works. It should be illegal to harass and threaten anyone with tone.

Gold's Gym is, in my opinion, a disgrace.

furthermore, the salesperson understood what I was paying at a prior gym and sold me on the fact that I would not pay anymore than the monthly gym membership fee. My second contention is that I never agreed to have another fee debited from my personal checking account other than the monthly charge of $39.99 for membership. Furthermore, regarding the contract this enhancement fee not only was not verbally disclosed nor did I have to initial the section which if you view this contract is separate from where the monthly fee and finance charges and enrollment fee are listed.

Recently I switched Gold's locations simply because the one location I was going to was run so poorly and the equipment wasn't kept up well. Shortly after I had joined the original location I had billing issues and had to contact corporate Gold's at that time. I've now been at the new location since the Winter and all of a sudden this month I was charged twice, once for the old gym dues and once for the new gym dues. I don't understand the fraudulent billing and how this can occur. I'm sincerely ready to contact the BBB also. It appears that many others are having similar issues with billing after reviewing your site.

Both companies have refused to cancel the membership, they tell you they are one blames the other they keep charging you. They have now charged my account twice and will keep doing it until they are forced to stop or I change the card

My fiance and I went into Gold's Gym to get a trial pass to check out the gym because a friend was thinking about joining. The salesperson Marcus explained that there were no contracts and that it was only month-to-month memberships. He explained the dues we we would be paying for processing and monthly dues. He bugged us and called and called several times. We finally decided to go ahead and fill out the form because he stressed that we could cancel with a 30 day notice.

We joined and after 3 months we decided that we were paying and not going so I went in to cancel on a Saturday. I'm told the cancellation hours are only from Monday thru Friday from 9am to 6pm. This conflicts with my work schedule because I don't even get off work until 5:30pm and work about 45 minutes away from the gym. The General Manager looks for my account and cannot find it. He gave some b.s. about a new system and I said - well my account sure does get hit every month for you not to find me. He goes and pulls out a copy of my information and says I cannot cancel because I have a contract. I said - something is wrong because Marcus your sales person said there were no contracts and it was only month-to-month.

I said - where is Marcus? Come to find out, Marcus has been fired! Imagine that! I explained that this can't be right because of how he got us to join. The General Manager just sat with a blank stare and said well, it's a contract and he didn't say anything else. I am fired up at this point and told him that I will resolve this myself and just pull my account information so that they do not get another dime from me. That's exactly what I did. I told my bank to decline any kind of payments in the future from Gold's Gym. I called ABC Financial on Tuesday, July 14 and spoke to a lady named Toni. She heard my situation and after placing me on hold came back to tell me that my monthly dues would be reduced to $10 a month.

I was like WOW! I said - how do we do this because I don't want to give my account information again to Gold's Gym. She said if I paid on my own it would only be $15 a month for my membership. I agreed to this and she said she would send me a coupon book to mail in payments. Well, then I talked to her again on 7/15/09 to go ahead and agree to giving my account information and be billed $10 a month. She then apologizes and says she gave me the wrong information and that I would be paying $10 less than I was paying before. I was paying a total of $60 a month originally so this means I would be paying $50 which does not sound appealing at all.

I am furious with ABC Financial and Golds Gym for lying and cheating people out of their money. I work in the hospitality industry and we would not have a job if we treated people this way. This makes me so mad and I'm not paying for this crap any longer. They can send me to collections if they want - I don't care at this point. They will get ZERO Dinero from me!!! I also looked at my contract and my form only has the month to month box checked. When the GM gave me a copy, it looks like the sales person made a tiny mark on the contract box to make it look like it was agreed to which makes this -INVALID!

My husband and I were members for 2 years. We were only presented with the automatic payment by credit card, otherwise you could not get a membership. We had to pay $160 for initial membership and $60/month.

When we moved, we went to cancel the membership. They told us that they canceled it out of the computer. I asked if there was something we needed to sign, and they said no. We had to wait 30 days, and they continued to withdraw from our credit card for 2 cycles. I called and asked why they were still taking out money when we cancelled the membership. Then the associate said we had to send a letter to the corporate office to cancel the membership.

We sent the letter certified mail with our cancellation notice. They then charged us another month while waiting for the confirmation for corporate. After that charge, I called my credit card company to tell them that the charge was not legitimate. I told them what I was going thru and they said they couldn't do anything. They had the right to keep charging me. I asked if I could cancel the card so they couldn't charge me anymore. He told me that the charge would still go thru on the card even though it was cancelled and they could report me to the credit bureau.

I was furious after that conversation. I then got a letter from corporate saying that I needed proof that I had moved and needed a managers signature on a document and a statement saying that I am cancelling and why. During that time, I was charged for another month.

I sent in those documents and they charged me two more months before it was canceled. I was furious. In total, we were charged 9 months more than we should have been charged ($480). I contacted the BBB about it while I was waiting for our membership to end. I ended up getting 5 months back.

The owner of Golds gym North Roanoke Virginia and abc financial are equally fraudulent..on top of lieing and treating their loyal customers like left out garbage they refused to let me cancel my contract as agreed upon. This has been an ongoing issue havent been resolved.

My contract clearly states that I am obligated to give 30 days notice which I am agreeable to. Nowhere in my contract does it state that they have the right to charge for an additional month if the billing cycle is less than 30 days away. I was threatened with additional fees including late charges and interest and told the matter would go to collections if I did not pay.

The gym opened 2 years ago. My husband signed us both up. They advertised that they would have a large swimming pool, large screen t.v. viewing room to exercize in.... To date, the pool is not complete, the room that was supposed to have the large screen t.v. is not present, the place does not use A.C., but placed a few fans throughout the gym... there is not enough fresh air circulating. No one will put us in touch with the owner and I've heard from other members that the owner threatens the workers that if they touch the thermostat they will be fired.

My husband hasn't used the gym in over a year. We are writing to cancel his membership since they haven't opened the pool that they said would be ready summer of 08, then postponed to summer of 09 and is still no where near ready...I have contacted the health dept. about the heat and condition in the gym but they said that it is not under their jurisdiction so I believe the only way to prove a point is with our feet (cancel memberships).... I would like the owner to put the AC on!

I have been a member at this gym for several years, paying a monthly fee. In September 2008 I took advantage of a special, and paid a year's membership in full. I filled out all the forms to cancel the bank drafts, mailed them, etc.

Apparently the Gym forgot to confirm this with ABC Financial. ABC kept drafting the fee until I got really upset and said over the phone that this has to stop. Then I received notices of late payments. It took me three months to finally get it cleared out (but I never got the extra money back).

Then the gym changed ownership. From somewhere (old files) they found my account information and started drafting my account again! I contacted both ABC and gym management (while blocking any further drafts) in March 2009 and was told it's going to be OK.

However, I started receiving letters showing increasing balance owed with all kinds of late fees etc. I finally found out that I supposedly had signed a new contract in February 2009. At my request, ABC mailed me a copy; it had a forged signature.

I sent a copy of the forged document, with a note explaining that's not my signature, to both ABC and the club (certified mail), along with a copy of the agreement that showed I'm paid in full for through October.

I have now talked with both ABC and gym management several times. The people I dealt with were polite. At ABC they say they can't do anything, this is a club thing. At the club they say not to worry, they'll fix this - they just have to do it through "corporate".

There is something fishy going on with all these arrangements; seems all too convenient for the club. Who is ABC Financial anyway? Is it just a company owned by Golds so that the independent franchises can keep on bouncing responsibility from one place to another? I take it very seriously when someone starts taking money out of my account - using a fraudulent document - and then starts sending threatening letters when I put a stop to it.

Somebody on this site already mentioned a class action lawsuit. Maybe it is getting to be time. Only about $45 taken from my account (unauthorized). However, the claim is now that I owe almost $200. My concern is that it will soon show up on my credit reports.

In November I signed up for a trainer but two days later I told Kyle that I wanted to cancel. He said he would handle it for me and let me know what my cancellation fee would be. I sent a letter to the address I found online since Kyle said he couldn't give me a copy of my contract because he had already sent it in(what a lame excuse). Kyle started ignoring my husband and I and our calls and text messages. I thought it was all done because I didn't hear back anything and had stopped using the trainers(the trainer had told us to speak to Kyle about it).

In January I get a letter saying I owe nearly $600. I called the number on the letter and was given another number to call about the cancellation. After a few calls(leaving messages as noone answered) I finally got through to someone named Keisha and she told me to resend a cancellation letter (I had asked Melissa at the first number to send me a copy of the contract and hadn't received it as of when I spoke to Keisha). So I wrote up a new cancellation letter and a lengthy complaint letter and send it off. I keep calling back the 2nd number. I was given to check on the status of the cancellation. meanwhile Mr. Anderson is calling me about the past due amounts.

I finally get through the 2nd number in April only to be told that since March the Utah accounts have been handled by another company. I am given another number at which I left several messages on the answering machine and once with the receptionist Alli. I never received a call back. A few weeks ago another person named Mr. Dexter contacted me about this same situation. I told him what has happened(as I've told Melissa, Keisha, and Mr. Anderson already) and he tells me he needs me to send copies of the letters I have sent so I send them to the email address he provides.

I sent it 2 more times because according to Andrew they haven't received them. I finally get a response saying I need to send them proof they received it (apparently no one informed me in all this process that the letters needed to be signature certified). So I email them back last week telling them how 1) I was not informed by any of the many people I spoke to that they needed to be certified (the letters) and 2) that I haven't even received any services and how i would be expect to pay over $1500 (they have accrued more months fees during the past months that they have been giving me the runaround) and not get any services.

I got emailed back today after resending the same email 3 times, their response-"We have told you we need proof that you sent your notice. Without the proof there is nothing we can do." Okay so what am I supposed to do now? Pay 1500 so that next month they can say they didn't get my cancellation and I don't get any services?

Renewed Golds Gym of Acwoth GA membership in Jan 2009. (3yrs for $297). Now am being billed an "enhancement fee" of 39.95/yr per my contract. I was never informed of this fee. I am out of town..but was able to view a scanned image of my "alleged" agreement. Everywhere my signature is supposed to be, it simply states "phone". That's it..no signature from me ANYWHERE nor my initials.

Further they are assessing me a "late fee" of $5 because I'm late. I explained that this was the first notification that any fee was due. She put me on hold and came back later to confirm this would have been my first notification! So why the late fee? I asked. "Because it's late" she replied! She went on to tell me that I should have been made aware via the contract which again does not have my signature ANYWHERE.

This is a scam. A bunch of people will pay the $40-45 and just decide to avoid the hassle altogether. Very disappointing. Can't anything be done? No enhancements have been made to this club. It is worse since they relocated (Machines still have gum stuck to them, tv's are not functioning) Nor was I informed or agreed to pay this fee

I fulfilled my 12 month contract with Golds Gym in Olathe Kansas in December 2008. Informed them of my desire to discontinue membership since I moved to Wisconsin in December. I have faxed copies of my lease as well as a letter stating this in January yet they continued to debit my account once again I faxed everything to them and I received a past due notice yesterday of $40.43. They won't refund my money even though they have been well aware that I moved 12 hours away from the gym.

It's May now, I never received any discounts, I am paying $40 a month and no one would listen. The guy doesn't have any answer, he blames it on the company saying that they are slow in processing. I know it is never going to happen. And I can hardly afford the monthly dues. Just want to warn everyone that please watch out for people making such false promises, you will be paying through your nose.

This has happened to my husband with the same company in the past. They are very unhelpful, rude, and refuse to provide any adequate customer service. Doing my research, I see this is a pattern with this company, and I don't understand why they are allowed to continue with these unfair business practices. I just want to be treated fairly with respect, and honesty. I feel nickled and dimed.

This has caused undue stress and worry for myself and family. It takes time to follow up on these people, have to call and fax, then have to deal with rude employees in their "Corporate Office" who seem to take more pleasure in seeing customers suffer, instead of trying to fix problems. They never return phone calls. It needs to be stopped. I still have to be reimbursed for these monthly fees- they even threaten to take you to collections.

In 2004 I got a membership at Golds Gym in Round Rock Tx, Everything was fine until in march of 2007 a filled out the paperwork to cancel my membership due to a move and a new child. I under stood everything to fine with golds, But 15 months later when i moved back to Round Rock, Golds drafted my acount for the last 15 months worth of fees. They were able to do this because the card they had now had a valid zip code again. It would have been nice to notice this before checks bounced on 2 car payments.

After A visit with Mike, I knew my back side wasn't done getting pounded yet!!! Again calling ABC I filled out the forms again and sent them in. Finally I just changed banks all together. Now I just bought a new house and my credit info was updated and now the phone calls started AGAIN in April 2009. Never in my life have i been treated like the people associted with golds gym treated me. Someone neededs to get a grip on all this type of customer service! Ha So FIVE years and hits on my credit later, I still at square one, asking Can I Cancell yet

I've been trying to cancel my gym membership for 6 months. I called ABC financial, the billing company, for Gold's and they stated I needed a doctors' note to cancel the membership. So, I finally get a doctor's appointment and send a letter stating I can no longer participate in gym activites as I was directed to do but the rep at ABC. I send it, as requested, certified mail. Then, one week later I get a letter from ABC that they couldn't cancel. I called and apparently they had neglected to tell me that the words "significant diability" needed to be in my letter from my doctor. I spoke with the supervisor who said she could do nothing for me without these words in the letter. Unfortunately, they had conveniently forgotten to mention this when I talked to them about what needed to be in the doctor's letter. Now, I'm stuck paying the membership until either it expires or I can get in to see my doctor to write another letter. This is the most unethical, ridiculous business model. If you or anyone you know is thinking about getting a Gold's membership please think long and hard first and never let them deduct or charge you month to month. Sign nothing, if possible. They'll keep you paying indefinately.

Gold's Gym has been overcharging me by $12 per month for 13 months. My wife and I have attempted to resolve this issue for about 1 month. On our first attempt, my wife was told by a represenative of Gold's to contact the finance company. The finance company responded by saying that if we wanted any resolution that we would have to prove that we had paid to much. I went to Gold's Gym and spoke with the manager who said there was no record on their computer that we had overpaid.

After going to my bank and getting a copy of the bank statements at a cost of $70, and compairing it to my contract, the manager, Clay, stated that he would resolve this situation and get back to us within a day or two. A few days later my wife went back to the gym and asked for the manager and he had been transferd and Jeramiah refused to give her info on how to reach him but took down her number and promised a call back. No call was recieved. I called and spoke with Jeramiah and asked for the number to call his boss and he refused to give that info and took my number and promised that I would recieve a call back. No call was recieved.

I spoke with the corperate office and informed them of the situation and recieved a call back refusing to return the money that we were overcharged and offering future services. Our contract is up and we no longer wish to continue to have future services. We want our money back and the $70 that we were forced into spending to prove to them that we were overcharged.

I was in between jobs and went a few months without working. Everyone was willing to work with me except Golds Gym. I called them and told them when I expected my next check and that I would be late on March 29th, but would pay them the two months I was behind and whatever the late fee was, I think somewhere between 25-30 is normal. When I went to deposit my check, to my surprise I had fees totally $357 to my account, all due to Gold's Gym. They hit my account every three days. Then, after I cleared that up, they charged my $82.46 on April 7th, then another 57.46 on April 16th.

Bottom line, they cost me $496 because of two late payments, one of which was only 6 days overdue. Nobody will tell me what these charges are for at Corporate. When I do get someone they are EXTREMELY RUDE and basically tell me they can do whatever they want it is in my contract

This was devastating. After a year of being out of work (I was only late on my gym membership these two times), finally thinking I can catch up. This has affected me emotionally, spirtually and has affected my job and my family.

I was told that I could not be pulled out of the joint contract to have the money come out of my account, and that I would have to sign a new contract, and we could cancel the old one if we paid $100.00 and wrote an official letter of cancellation. I said ok and I signed a new contract. That evening, I sent a letter, $100.00, and the 2 barcodes into the corporate office. A couple weeks went by and I received an email from the customer service rep saying I am not allowed to cancel the joint contract. When I explained her that the manager told me in order for me to keep my membership, I would have to sign a new contract and that we could cancel the old one for a fee. She said the manager has nothing to do with cancellations and should not have told me that.

She ended up calling the manager, who of course, denied ever saying I could cancel. I asked the rep "Why would I ever agree to sign another contract when I already had one if I was not under the impression I could cancel the old one?" She didn't have an answer. So I said "So I am stuck with paying for 3 memberships for 2 people?" and she said yes. I asked "so it is my problem that your manager lied to me and now I am paying $80.00/month for one person?" she said yes.

I asked to speak with someone higher up, and she said the only other people I could speak to was the corporate office in Texas but they would just send me back to her so I shouldn't bother.

I called Texas and spoke to a manager there and explained the situation. She said it is against policy for one person to have 2 contracts under the same name.

So as of now I am waiting for a response but am paying for three memberships, 2 of them under my name. It just doesn't make sense!

I cancelled my membership with Golds Gym in January 2009. They gave me specific instructions as to how to cancel the account - by sending certified letter. My effective cancel date was 03/15/09 - the last payment I had to make. I called on March 17, 2009 to VERIFY that they received my letter, that this would be my last payment and that everything was in order.

On April 15th 2009 Golds Gym STILL charged my bank account the membership fee. I called again on April 17th to get this straightened out and they actually told me somethere there (at their own company) decided to reinstate my account!! And they are unable to tell me who that was. Although they were able to tell me that it wasn't me!!

After being put on hold for over 20 minutes while they dug into my account - they came back telling me that they still can't find out who reinstated my account and that there is nothing further they can do. Now they want another certified letter to cancel the account again - before they bill me again - on May 15th. Even though they already have verified with me that I have sent the certified letter on Feb23rd 2009 - that cancelled my account.

Spoke with the account manager at my local gym - and they had also spoke with DeeDee from ABC Financial - and corrected them on the situation and they NO they should NOT have billed me and to debit back my account. They claim to them that Lynn the manager had called them on March 9th 2009 and reinstated my account. But Lynn did NOT do that - nor had any reason to. Also - when I called on Marcy 17th to verify that my account was closed and I would not be billed again - this was never mentioned to me. As obviously - I would have corrected the situation then.

The sales people at this gym blantently lied to me. I signed up at this gym during the presale while the gym was being built. I didn't even want to sign up, I was in there merely to check out rates. The only reason I signed up was because they told me that I would have 30 days until after the gym officially opened to cancel my contract for full money back from my deposit for my personal training sessions and my membership, thus making my commitment to this gym riskless. They also said that if I change my mind after the 30 days are up that they would sell my contract for me therefore making this a win-win situation.

There was more than one sales person that kept pressuring me into signing the contract because they kept on insisting that I couldn't possibly lose for signing up that day. I have talked to many employees of the gym including the head office manager and all they can say is that its not in their best interests to help me even though they flat out lied and told me that this contract isn't actually in effect until after the gym opens.

I cancelled my contract about 2 months before the gym even opened so as per my discussions with their sales people, I have not broken contract. I'm a student and I cant afford to pay for any of this. I have found serveral others that are in the in the exact same position as me and we are now preparing to take them to court. I can say every person that I talked to pretty much answered each question word for word as the previous employee I talked to did.

I'm a student that can barely get by and now they have added more debt to my life that I'm already having a hard time paying off

I was thinking of joining Gold's Gym in early January and even went so far as to buy a membership. I cancelled it within 3 days by writing as per the agreement I signed, and as of April, it is still active. I have been in contact with the gym for the past several months and they constantly tell me that it will be taken care of, but I constantly get calls from the corporate offices about the status of my membership. I even asked them to stop the automatic monthly payment withdrawals, and they refused to do that until the account has been cancelled.

My account is now negative because of the $50 they took out of my account (and the monthly payment was to be $30)

Back in April of 2007, i terminated my membership with Gold's Gym at Celebration Mall by going in there and filling out a termination of membership form. Come next month, gold gym kept on debiting my checking account for the membership fee. I was away on basic training for a whole year, and kept calling the gym to stop debiting my account with no success. I have since then contacted their account manager, their home office, the manager at the location, and none would return my call.

The accounts manager person at the celebration mall location kept ignoring my calls, would not take them, and everytime i called, i would be told that she is either busy or in a meeting. This kept happening for almost two years until i ended up canceling my debit card so that the charges would stop. None of the managers nor the home office employees would return my calls. I never stepped a foot into that gym since i canceled the membership. They can verify that in their system.

I need a refund for the whole amount i was charged of 39.99 a month from the day i terminated my membership in april of 2007 until october of 2008, i am an active duty member of the army and have been gone for two years. Loss of time and money!

I joined the Gold's Gym in the Birmingham AL area in March 2009. I negotiated a rate that was lower then the market rate (I knew what the going rates were since I knew people that were members). The guy that talked to me about membership got really mad when I told him that I would not pay any joining or admin fees. I ended up not paying the joining fee which was over $100. But I had to pay the admin fee--but I got the first month free and some tanning to make up for it.

Well I had another friend who wanted to join and they told her that was not possible. Also as other people said my contract was for 2 yrs not one year like I had asked for. I later asked a change to the 1 yr rate--which could be done but I would have a higher rate. Ok I just stuck with it. The sales reps are often rude--if they would not have deceptive business practices people would not call their bosses to talk about their problems.

I signed up for a personal trainer in April. I spoke with the personal trainer manager--who became my trainer. I spoke with him and about rates and I was assured that I would be billed monthly at a rate of $75 dollars and would be able to cancel for any reason at any time. I gave authority to charge my account. I was never explained that this was an non-cancellation 1 yr contract. I had 1 session-the guy was very nice but he really killed me with heavy weights for a girl, did not talk about food, did not write what we were doing, was not given a copy of what the plan or billing info was, or when we would meet again.

I tried calling the gym a couple of days later and the trainer was out sick. Well in the meantime--I get a notice from the collection agency about my PT contract. It was for a yr and on top of being billed 2 months--I now owed 10 more payments of $75. I called the credit agency and they explained to me that this was due to a contract that I signed. I tried calling the trainer who was stil out. In the meantime one of the regional managers called me about my recent call to the credit agency. I explained to her that I did not feel satisfied and I felt like I was taken advantage of. I told her I would be glad to pay for training on a monthly basis but I was informed that a one yr contract was my only option.

After her telling me that I was given a contract that I signed by the trainer (which I was not--I told her to check the security tapes) and that I needed to learn about reading things before I signed them--and more bs--she agreeded to cancel the whole thing. I am awaiting a credit on my account next week. Hopefully it will go through as promised if not--I will be calling my credit card company. I am glad that I was offered a solution to my problem. But I feel like I was taken advantage of and lied to. I have spoke to other people who have the same stories. Beaware of this company there are many similar complaints on various websites.

I had a membership at a Gold's gym in Limerick, Pa that closed without warning. I was never informed that my membership could be transferred if the gym closed. The gym closed within 3 months of my joining and they continue to charge my credit card. There was no warning and in fact they signed people to contracts within days of their closing. This was after reassuring us that they would not close.

Credit card charges and loss of the use of a gym that had the classes that were useful.

I have report to the front desk the filthy conditions on several occasions. I continue to be told the same thing; I will let someone know. The mens locker room, specifically the showers are full of mold and mildew. The shower curtains are so dirty that they have started to decay to the point that they are hanging in shreds. The restroom area is also deplorable; the only thing they have done was refill the toilet paper holder. I have had to make a point of going home after my work out as Im afraid that any contact could cause either an air born illness or a flesh one.

I hesitate to cancel my membership because of all the difficulty that I have read about getting that accomplished.

I went into Gold's Gym in December of 2007 and joined what I thought was for a year. In February of 2008 I slipped on the ice at my house, slipped a disk in my back, got a concussion and broke 4 ribs. I went there after I healed and told them that I could no longer use their equipment and wanted to stop my membership policy, and they agreed. That did not stop them from debiting my company bank account until I closed that account. Meanwhile the hassling calls continue as do the notices from the collection agencies. This company practices very deceptive business operations and they are not an honorable or professional company. Next stop the States Attorney's office in Texas.

I reluctantly paid the outdated bill and if any more continue to come I will contact an attorney and put together a class action lawsuit on behalf of all the other dissatisfied dupes.

When I signed up at Gold's Gym I made it clear with them that I am doing this because the company I am working is paying up for it. I told them I want a membership that I can cancel anytime without any problem or extra fees. The guy I signed up with told me there will be no problem with that. Few months later, because if financial crisis my company withraw the offer to pay for gym membership. I called the person to cancel my membership. They told me ok no problem. 4 months later they are still charging me. I called the company who does the billing and they said nobody had called them to cancel my membership. I keep calling gold's gym. They keep saying they will call me back when they fix it. They never did.

3 Years ago I joined the Golds Gym in Rockville MD on a 1 year contract, 4 months after joining I had to move to another city farther from the Gym but not far enough away to be able to cancel my membership. So I started showing up extra early to the gym in the morning only to consistently have the staff show up 2 hours after their posted opening time and a new parking fee put into effect.

After 2 months of this continued behavior I stopped attending the gym and canceled my membership at the 1 year mark. 2 years later (2+ months ago) they started billing me once again, saying that they never received a cancellation from me. So I processed the cancellation once again only to find that they billed me 10 days latter. Once I noticed the fee on my credit card I called them up and they gave me some lame excuse about having a 30 day cancellation policy that they never made me aware of. I would have thought that 2 years would have been enough.

this is a follow up letter written about golds gym niskayuna ny. i did get the chance to speak with manager although she did think there were a few things i listed that were not correct, overall it was a good conversation. she did mention some things that i had concerns about and did clarify a few things for me. i did however notice how clean the machines are, machines have been fixed and it does take sometime for parts to come in she also stated that they did change my membership dues as of today it has not taken effect wich i was very appreciative.

the staff there is always kind and i never had complaints about the staff, i do not like confrontaion not that it would have gotten out of control but this website was a way to let out the frustration and concerns that i had, never realizing how far my letter had gone i figured other members would complain about the same things. in all fairness many people may not have taken the time to do a follow up letter and i am the type of person that will. i am happy to say that it has all worked out for the good, and please dont show the same movie for 3 days in a row.they need to get rid of that policy, and no juno has not played since...at least not on the days i go..

I used to be an employee of Golds Gym. Before I became an employee I was a member. Upon being hired I was told I get a free membership to all the Gold's gyms. Two months into the job ABC Financial continued to debit my checking account. I took it to management and they stopped debiting my account and paid back all the fees including the overdraft fees that were incurred by ABC Financial.

After two+ years of employment I no longer worked for Gold's and began going to school. I then got a membership that was $40/month. I paid this for one year when I noticed after the one year mark they RAISED my dues to $58! I was so upset, one because they said it was a ONE time fee but turned out that it was not and they continued to charge me $58+/month! So November, I went into the location where I had obtained my membership and cancelled. Or at least that was what I was told. But ABC Financial continued to take out $58+ in November and so I called ABC Financial and was told that I needed to FAX over a letter of cancellation. I faxed over the required documentation.

AGAIN I was charged for December and I called ABC Financial and was told they had not received my fax and fax it over again. I faxed it over again and went to my bank and asked what I could do to make them stop charging me. They suggested I changed my acoount number. I changed my back account number but they CONTINUED TO SEND ME A BILL FOR $58+ for January! I called ABC AGAIN and was informed that I needed to send in a CERTIFIED LETTER TO THE GYM AND ABC FINANCIAL! I refused to pay , I've CANCELLED 3 TIMES! IM NOT USING THE FACILITY AND THEY ARE CHARGING ME for Jan, Feb, and March!

In Febuary I guy named Micha called me and left me a voice message telling me I was on their cancellation list and if I would like to stay with Golds they would reduce my membership to $50/month! That was more than I had signed up for and more than I had agreed to pay for! I am so fed up. Its too late to send them a certified letter because now they have sent me to Vision Financial a collection agency! Who by the way has called me over and over at least 3 times a day on my business phone, isnt that illegal? I have requested them to not call this num ber that it is a business line and they still call!

I feel that they owe me the over payments they deducted from my bank account with out my authorization, I had only autorized them to take out $40/month but the charge me $63 for October, $58 for novemebr and $58 for Decemeber which I payed becasue they unlawfully took it ot of my bank account. They are charging me $234.20 for January, Febuary and March! I do not owe them anything, they owe me for the dates they charged me and stole it out of my bank account. DOES ANYBODY KNOW AN ATTOURNY? I DO WANT SOMEONE TO CONTACT ME ABOUT THIS!

ABC Financial & Gold's Gym are not honoring membership cancelation requests. My husband has been attempting to cancel his membership for over 6 months. He has gone into the Gym, filled out cancelation paperwork, phoned, and then repeated the cycle several times. I have been reseaching complaints against both Gold's Gym & ABC Financial Services and there are countless complaints posted against these two companies for failure to honor cancelations, and unauthorized debits after the cancelation.

Each month we experiance a financial hardship due to the fact that we are charged a membership fee that we have canceled. We spend hours writing letters, and attempting to make contact with ABC Financial. Based on my research, I think that it is time to get a class action law suite opened up against both ABC Financial & Gold's Gym because they are stealing from their customers and getting away with it.

You can NEVER cancel your subscription and these people will hound you to death if you try. I had to go into the gym, jump through all kinds of hoops, have a major argument with the hapless manager and STILL they continue to debit my checking account. One would think you could just go into the gym, request a cancellation, return your access card and be done with it......but, oh noooooo. If you go to their 'corporate' web site, of course there is no way to cancel.

You DO NOT have access to all of the gyms in the country (I live in Austin and went to NYC and attempted to use a gym there......no way....some kind of BS about ownership issues - franchise confusion)....these people, like so many gyms, are just scammers who exist to bill you FOREVER, even after they go out of business......buyer beware.

Checking account continues to be billed. The only way out of it without being harrassed by collection agencies is to close your bank account....

The also raised my monthly rates, without notification. I do believe that is highly illegal. I authorized a certain amount to be deducted, they cannot start taking more without my consent. The manager, Jennifer M, was rude when I contacted her this morning about canceling the membership. I haven't used it but a few times in 5 years (been a member for 10), but have been paying faithfully every month. The staff is so inept, they had my address from 10 years in the system...I have moved twice since then and notified them each time and had the info updated, or so I thought. Needless to say, I have contacted my bank to let them know that Gold's is no longer authorized to deduct the $ from my account. Gold's position we will send you to collections it's $26 and they are acting like I ripped them off instead of the other way around.

When I joined for a 1 year membership I was with a friend. We both joined as well as bought personal training. She asked me if she could use my card for the personal training only. I said yes. 4 months later I start getting double billed. My friend stopped going (she paid cash once a month). I called them and they used my credit card to pay her monthly dues without my permission. Upon going directly to the gym they said there was nothing they could do. I infomred them that my credit card was cancelled due to fraud - I then paid MY membership in full.

Now it is almost a year later and I get a letter of collection in the mail - I call them and they tell me that I owe them $41 because my membership reinstated itself for the next year - no one called, no one told me upon signing that this would happen. They wouldn't even work with me. I only used the gym for the first 6 months due to a medical condition that I ended up having surgery to correct. I am not allowed to exercise for 6 to 8 months per my doctor and I am umemployed. They did not care - they only wanted my money.

Now I am afraid that they will continue to bill me for years to come after reading the previous notes about Gold's. I am writing a formal letter cancelling my membership and hope that it ends there. Also, no one every called me or wrote me to let me know that I even had a viable contract or that I owned money until it was 2 months later and it was a collection letter.

My credit might be affected and they have enough money. We all know that most people that join gyms never use the full membership. Isn't that enough for them. I feel it is very shady for any organization that has timely contracts to have automatic reinstatements of contract unless cancelled. Who can remember the exact date that the contract is going to reinstate itself.

Signed up in an old gas station across from where Gold's was going to be built in 6/'06. Was told that $34.95 would be my forever rate because i was investing in the gyn as it was in Pase I by Chaz T. (who has since passed away!) Now as of 3.09, $37.95 is the membership although i was told mine would never go up. The parking decal I was given is no good, it is $1/.hr. to park there, the gym opened 10 months LATE and I have NOT seen anything to warrant an increase in membership dues. My contract is from '06 so I called TX and I am hoping they will be able to get me out of this new rate increase and any further ones! If they start playing games, I will quit and go back to my Community Center Gym for $15/month!

Lots of lies from square one about opening date, parking for free and rates never increaseing. I am there 5 days a week, retired at 53. I disseminate solid info. to young trainess for free, they NEED me!

I canceled my membership with Golds Gym back on September 16th, 2008. I went inside the gym and filled out the proper cancellation form along with a customer survey terminating my membership with them. I called the gym a week later and spoke to the Gym manager, confirming that they had received my cancellation form and was told that it would be entered into the system in the coming days.

During the next few months, Golds Gym continued debiting my checking account. I contacted the Gym manager and she said that it would stop after one month. The automatic debits continued despite me filing unauthorized transaction claims with my bank. Golds Gym corporate representatives have contacted me on two separate occasions claiming that I still owe them back membership dues, and that they have no record of me canceling my membership. I informed them that I had canceled my membership as of September and they said they would look into it and follow up with me later. Now they recently sent me an invoice stating that I owe them $79.40 in back-membership dues for not paying from 2/16/09 3/25/09 and that if I do not pay them that they will pass it along to a collections agency.

Gold's Gym has been constantly harassing me over the phone and sending me letters that I owe them money. They took money from my checking account without my permission and I had to get the bank to reimburse the amount taken through unauthorized transaction claims.

i signed up for a pt and then cancelled it like it said on the contract but when i walked out the doors they throw my notice away and know i getting charged 2400.00 and when i went to talk to frank in cedartown ga he was rude and show me the door but before he did he told me to abide by the contract. need help

I signed up for Golds Gym in Austin, TX in 2002. When I signed up, I told them that I was in the Air Force and do a lot of traveling. I was told that my membership would work at ANY Golds Gym in the world. I thought this was a great deal. After signing up, I moved to San Antonio. There I was able to use my membership. I then got stationed overseas for a couple of years. There was no Golds Gym where I was at, but decided to keep my membership because I knew I wanted to keep using it when I got back from overseas.

After coming back from overseas I got out of the military. I got a job working for the state where I travel to a different area of TX every week and home on the weekends. I went to Amarillo for a week and was told there that I did not have a membership. I showed them my keycard and was told that I was a coporate member and not a member of their franchise. I told them my membership allowed me to go to every Golds Gym. I was then informed that my membership only allowed me entry to Golds Gyms that are corporate owned and not independatly franchise owned.

After further research, all the Golds Gym in my region of work are frachise owned. So, now Im paying for a membership that I cant even use. The main selling point for me was I could use my membership at ANY Golds Gym in the world. I feel that I was lied to. I feel that Im wasting money. I dont get to use the Gym anymore. If I cancel, then I have to pay fees. But, I find a job that dosent require me to travel, Id have to pay all over again.

I had a chance to join the gym for 180.00 for the year. The offer came in the mail because we were members last year and paid 500.00 for 3 of us to join. Well we waited a couple months and the gym was sold to someone else and now they wont except the offer any longer they said it was to late. It was the women manager. But would be 40 somthing a month for members know. The new owner raised the prices. WHY??????? These days they should be happy to get people to join. Plus how many people keep going all year round. You would think they would love to make some money.

i am a member at golds gym in niskayuna new york. when i walked in that building a year ago and signed my membership i couldn't wait to get started to a healthier lifestyle and this place wow! cardio theater, beautiful equipment, great people, wonderful daycare, free coffee, towels what more could i say. well i have a lot to say now. i am so disgusted with how this place looks now. if you are lucky to even sit on a clean toilet, have soap in the sinks or paper towels to dry your hands off with, also towels for the equipment. then its a good day, the place has gone to hell in a hand bag,

lets talk about the daycare i bring my 3 yr old to, i don't even want to bring her there, the floors, the walls, the toys & the bathroom alone are gross to say the least, i feel like i need to wrap her in saran wrap so she wont be exposed to go knows what daycare staff are wonderful. i cant tell you how many people bring there children there that have snot just oozing from their noses, and every time my daughter gets a cold guess where she picked it up from? probably the gym because my child was never, ever sick until i started to bring her to the daycare at golds. so as i have noticed for some time the equipment has about an inch of gunk on them and under them, forget it probably about 2 inches of dirt and fuzz on the carpet,

lets talk about the fitness aerobic center, can i just tell you the hairballs and [stuff] that are just floating all over the floor. what about using a dry mop. the stench that comes from the cardio theater will make anyone just about double over, and how sick and tired i am of having to watch JUNO for the umpteenth million time!. it used to be nice to go in when the ac worked & they had a diff movie playing and now lets see there are now 4 treadmills in there that dont work, i know of 2 in that room alone that have not been fixed for like 3 months.

now starting the 1st of February they took away the free coffee and free towels but if you pay an extra $10 a month you can have them again. I'm sorry but that just about did me in when i saw that. i pay $ 50 a month including daycare and if i want coffee or a free small towel that sheds little white fuzz's all over me they smell too i need to pay $10 more a month. a few weeks after i joined they came out with the $19.99 special with no contract and if i did daycare it would have been like $29.99 but, only if i paid like an extra $70 or $90 for a new contract. what is that all about?

i don't even want to go there anymore but $50 dollars is a lot of money and the horror stories alone i have heard to break the contract would be enough to put me in a loony bin all because i wanted to lose a few extra lbs. it wasn't worth it to tell you the truth and i want something done about this,

I signed up for the 2 year membership and stayed with it for 2 years. The final month was June. In July, they continued to debit my charge card, but I wasn't sure if I wanted to cancel or not. In August, my charge card had to be changed and the expiration date changed. They could no longer deduct it. Then the nasty phone calls started. I would have probably continued with them, even though I didn't go to the gym once a month. But when they called and I mentioned that my two years was over, they tried to claim that my contract specified it automatically renewed after the two year period!

Needless to say, I told them where to put their membership, refused to give them an updated credit card, and spoke with them both on the phone and in email. I also submitted a complaint to the Better Business Bureau. They continued to call every single day, sometimes several times, and finally started calling my cell phone as well. They send a bill every month, and are now claiming I owe almost $100. I figure eventually they will give up, and I am just ignoring them. But seriously, there should be a major BUYER BEWARE towards this business, and someone should warn people about giving them your credit card information. For those of you that they are still charging, CHANGE YOUR CREDIT CARD. Call it in like a stolen one and have the number or expiration changed and they will not be able to continue to rob you.

They are claiming I owe them $90.00, but I have no intention of paying it. Mostly it's just aggravation with constant phone calls and now even leaving messages on my cell phone. I do not believe they are able to file a credit bureau report, although they keep threatening to do so.

I tried to cancel my membership at Gold's Gym, I went in to speak with Tammy D, who I was told was the person who would be able to help me. She was rude, stated how I signed a two year contract and that there was no way I could get out of it. I asked her if there was someway I could pay a early opt out fee for early cancellation and be able to break the contract. She said no, there was nothing she would do and basically showed me the door.

I explained to her that I was no longer able to afford the dues and that I needed to cancel. She couldn't have cared less about my problems. She did nothing to assist me in finding a way to get out of the contract. When I signed up there were no options for how long membership I could sign up for. they just threw the contract in front of me and said here, sign here, here and here, there was no options of month to month or not. I am very frustrated, I can't afford to pay this anymore and my credit will be really bad if I start sending a stop payment from my bank. I can't afford to ruin my credit over a gym. Is there any way I can get help getting out of this?

Financially I can't afford to keep paying for this, I am having to take out cash advances just to have the funds available to cover the gym cost. I need help getting out of this contract.

I'm having trouble cancelling my membership & my husband's membership. I have been a member since 2005 and my husband joined in 2007. We were both under the impression that after 1 year of membership we'd be on a month to month membership & could cancel at any time. This is how it was explanined to me by Danny in 2005 when I joined.

After filling out the cancellation form 11/04/08, I spoke with Mr. L who informed me about the correct terms of my contract. Once your membership renews you are locked in for another year. I was told that my membership expired 01/31/09 & my husband's expired 02/28/09. Mr. L was rude and spoke to me in a very condesending manner, but did state that he would note our accounts so that they did not renew & that the last charge for my account would be 01/15/09. (02/15/09 for my husband's)

I called my credit card company on 02/18/09 & was told that there were 2 charges. I called the gym back & spoke to a different person who told me that neither account reflected any notes regarding cancellation. He pulled the folders for my membership & my husband's. He found a cancellation form in my husband's folder, but nothing in mine! I luckily had a copy that I was able to fax over.

I called later & Mr. L confirmed that he did receive the fax but that it would take him a couple of days to look into this & that I should call back on Friday 02/20/09 after 12PM. When I did I was informed by a different employee, who was very rude as well, that he never works on Fridays!

Being a member of this gym has been a terrible experience!! The equipment is always broken. There have been numerous occasions when the gym has not opened on time. The air conditioning in one of the fitness studios has been broken for some time & the heat would become unbearable in it during the summer months. The facility itself is dirty. The staff is rude, unhelpful, and unknowledgable about the gym's policies. I looked up this business on the BBB webiste & it has the lowest rating possible! I filed a complaint with them.

Golds Gym will not let you cancel a membership. I have been trying for years and two years ago thought it was finished. They continue to illegally take money out of my checking account.

They have taken thousands of dollars from me and there is no way to stop them.

Raised membership without notification $3.00 more per month out of my checking account, I know several other members this happened to as well, is tapping into my checking account without my concent legal? I have been a member for 12 years at the same rate, I feel golds should be charging more to the new sign ups, not thier loyal clients.

I brought my daughter in with a one day free coupon to try the gym out. They took her drivers license for while she was in the gym. After the high pressure sales once her free workout was complete we left the gym, forgetting her drivers license. When she and her husband went to pick it up the next evening, the drivers license couldn't be found. Turned out they had given it to the sales associate to force them to go through another round of high pressure sales. When they finally got the drivers license back, the people at Golds Gym had punched two holes in it, without her permission. So, not only did she have to go through their high pressure sales twice, she now has to pay the money and the time to get a new drivers license for something they did without her permission to her identification.

My daughter will have to pay money and time to replace her drivers license. It also makes me worried if they're messing with peoples id, without the people knowing.

talked w this salesperson and requested a one yr agreement w no roll-over clauses or other stips causing me more money obligation. after much nego- tiating he finally agreed to my request for $49 mo billed to credit card. he went somewhere to the office and came back w a contract and said sign here and here and here. i wanted to read it first but he insisted that i sign now. when i asked for a copy, he said that it would have to be approved by corporate firt. the next day i received several calls asking me to come in and get started, which i didnt go.

i never received my contract and when i visited the club for my copy i found out why. the contract had a $25 late fee, almost 5o% of service, a clause that stated a certified letter must be sent to the above address 30 days prior to the end of contract term or you will be billed month to month the monthly fee. why should i be required to cancel a contract that was for 13 months, should cancel anyway. well my credit failed on my 11th pmt and was charged a $25 late fee. another catch.

you are billed 30 days in arrears so that created another revenue source for them. after sending the registered letter for cancellation, i was notified that all pmts must be current in order for the cancellation to be effective!! more revenue!! now i know why i didnt get a copy of the contract. when i told the manager that by not giving me a copy of the contract they had violated the federal truth in lending law. my comments were ignored. i believe that business conducted like this needs a handslap

they sent out a 15.00 a month promotion card. it sounded like a good deal. come to find out had to pay in full 360.00( 15.00 a month) for 2yrs membership and sign a contract. only 15.00 a month if you paid in full up front! the 3 day period to cancel is a scam. most people do not know if they like the service within 3 days. they know within 30 days. the public transportation does not go anywhere near the building. they do not care about the economy crisis. ALL THEY CARE ABOUT IS GETTING THEIR MONEY! DO NOT BELIEVE THE 15.00 A MONTH PROMOTION THEY SEND OUT TO YOU! THEY USE ANOTHER COMPANY TO SELL THE PROMOTION!

my cell phone broke on me and can not afford new contacts because i got service that i am no longer using. i have only used the services 3 times since i got it.

during the promotion time membership would be 15.00 i thought that is great only 15.00 a month to pay monthly come to find out you had to pay 360.00(equals out to 15.00 per month) up front for 2 years and signed a 2 contract. the company doing the promotion for them did not inform me that i had 3 days to cancel the service. usually they tell you after you signed the contract how many days you have to cancel. i paid for services that i have only used 5 times since i got it and do not plan on using it anymore. i signed up for it to be a friend's workout buddy but they ended up screwing me over and got training sessions with a trainer instead. i told friends not to go get membership at gold's gym after getting screwed over.

I called to cancel my daughter's membership and I was given the instructions on what I had to do to cancel and that I had to pay $10 for a bar code shw never received. I told the account manager at Golds accounting office that my daughter never received a bar code and she stated that she knew many people have not received their bar code but that the owner still wants anyone canceling to pay the $10 fee regardless because the owner believes everyone got a bar code and that it just better that I pay. The machines are constantly out of order or broken and it takes months before they are fixed. It seems that once they hook you in for membership they don't care about the customer when it is the customer that keeps the business open.

How about giving us our INITIAL money's worth? And it's hell if you need any type of customer service. They'll string you along and give you wrong numbers, tell you the person you need to speak to is on vacation or happened to just leave....riiiight! I hear that it's hell getting out of your contract at expiration (do a search of gold's gym and contracts and you'll see what I mean). But I still plan on getting out of my contract as soon as it expires whether it takes an attorney or not. I would NOT suggest signing up for Gold's Gym. I made a mistake joining that crap hole.

I joined Gold's Gym in January of '07, and due to the high pressured sales tactics of their employee's, signed a two year agreement. Well after two short months of attending my work made it virtually miserable to try and attend the gym, but knowing I signed a contract I upheld my end and paid every month for the last two years. January '09 rolls around and I can finally enjoy the fact that I'm done paying for something I'm not using ( their useless membership ), I check my account on 1-06-09 and come to realize they Global-Fitness Inc. are still charging me. WHAT????? I call to inquire about the charge and I'm told of some auto-renewal program that I have no recollection of, as if the 22 months of payments for non use is not enough to this company, that I have to come into the location and sign some form and that they then have 30 days before it will be effective, which only benefits them, so ultimately I will have paid 24 months for absolutely nothing. It feels so good to know that this company does not care how many people they screw out of money on a daily basis.

I tried calling their Corporate Office and was told they do not accept verbal cancellations, and that yes I would be charged for the following month, after hearing this and being so overwhelmed with a sense of disbelief and shock that this sort of blatant thievery is accepted in today's society I responded to this woman that I would do everything in my power to make others aware of this company's shady business dealings and bring as much negative publicity as I could to this company, and her response was a simple "Okay." Really? Okay. Is it Okay for a company to prey on it's clients and make it a nightmare experience for all those who want out of a contract that is misleading and improper? Everyone I have dealt with at this company is of no use what-so-ever and that is from the local level to the corporate level. They have changed their name from Gold's Gym to Urban Active in my area and I can only assume it is due to the massive negative light which has been shown upon them, may all those considering joining this Gym be warned, this company cares nothing of it's clients except the money they can bilk from you.

I signed up at golds for a year contract. Loved the gym. Was brought to my attention by a staff member that another staff member had informed them alot of false information about what I did as a profession and activities I was partaking in. I was completely offended and shocked by the unprofessional behavior. I immediately brought it to the Owner's attention and informed them I was uncomfortable in this gym becuase of the behavior of their staff. I was apologized to and was told that I was in a year contract, so the best they can do is freeze my membership for 6 months.

I put my membership on hold, but decided to write the owner when the membership hold was done: Since the situation, I have purchased a membership at another gym, so I will have to pay for a service I will not be using at your gym. I would like to bring the following marketed information, that I pulled directly off of Gold's Gym website, to the attention of the owner prior to me further pursuing discussion with Corporate on this matter: What makes Gold's Gym different? Atmosphere - Comfortable and Inviting. Staff - Friendly, helpful, & professional. Service - Exceptional....

I strongly believe that this incident, regardless of the women no longer working for the gym, goes against more than one of the values listed above. She was a representative of the gym when the situation occurred. I have now expressed my level of uncomfortableness brought about by unprofessionalism of a Gold's gym staff member. I am hoping that this situation can be resolved with some sensitivity and professionalism with no further action.

The gym responded with the following: Unfortunately this is a franchise Gold's Gym and the decision is up to the owners and not corporate. Conclusion The Owner's, regardless of what they might display on their Chantilly Gold's Gym website, feel that I must pay for the full length of the 1 year contract and that they are not responsible for living up to the reputation they portray thru their self marketing.

Is this legal? Roughly $240 will be paid for a service I will not utilize.

On Thursday, December 4th,2008, our instructor told us that the gym would be closing the following day. She had just found out minutes before our class. Family Fitness is supposedly taking over, but the gym has not opened back up. I have paid my membership in full and still have until July 20, 2009, on my membership. I went to the Gold's Gym that used to be in Safety Harbor to see if I could use their gym, and it is no longer a Gold's Gym.

I would like my money back that I am owed. They were writing memberships up to the last day. What nerve!!! I went to the Family Fitness on 54 and Little, because I heard through the grapevine that they would honor the Golds gym membership from the date of membership up to two years. Well, they are not honoring mine because my contract was for three years!!!!

I still have a contract until July 20, 2009 and no services. I paid in full at the time of the contract writing with a credit card. How can I recoup my money back?

i hired a trainer Tylor and after several sessions and resigning for 36 more session. He left with out notice. i had been on medical leave following colon surgery when i was released i found he had left---i have tired to work with Marcie to extend my membership but at this point i want my money back. i contacted corp and no response---Marcie is not returning calls. this has effected my trust with this company which was shakie any way. I need some help ASAP

I wanted to cancel my gym membership with golds gym because i was getting a free membership threw my employeer. I tried calling them over the phone and they said i was gonna have to go in and talk to a sales rep. i went in as they requested and when i got there they ask me how they could help me and i said i got sent there by there corporate office to cancel my gym membership.

so about 45 minutes later a sales rep came out and ask me why i wanted to cancel and i told him that i was getting i free gym membership threw my employer. he tried really hard on not letting me cancel and was being very pushy and persistent and after going back and forth i told him i did not want to be a member there any more and he got really upset and told me he wasnt able to help me out and told me i needed to send a certified usps letter to the corporate office and it takes about 2 months. so they kept me there for almost 2 hours.

a few days later i sent that letter paid my last month and closed out my bank account so they woulnd witdraw any more money and i though that was the end of that. about 2 weeks later i got a harrasing call from there billing staff asking for there money and i told them that i paid them of and they said that i still owed them 1 month so i was ok with that and i agreed to pay them but then they quoted me this outrages bill 4 times higher and i told them that i was not going to pay that redicules amount. i explained my expirince with them when i went to cancel and the lady was very rude she said she did not care that if i didnt pay i was going to collections and she hung up on me.

they sent me to collections and now i have a derogatory account on all my credit scores from all credit bareus

My wife and I, over a year ago went to Gold's Gym in Vancouver, WA. We applied for membership, paid $189.00 and went home. We already belonged to another gym and decided we didn 't want to continue our Gold's Gym membership. We, the next day, and well within the 3 day trial period, send a request to withdraw our membership and asked for our money back. After repeated promises from the local gym, we have not received our money. This has been greater than one year since we reported our desire to withdraw.

After complaining to the manager of Gold's Gym in East Windsor, NJ, my wife and I were kicked out of the gym and our contract revoked. The complaints were about noise, and maintenance of equipment. In no way was my wife or me disorderly. Our membership was terminated without cause and without due process.

Contract violated by Gold's Gym.

Tried to Cancell membership after fullfilling contract. I was advised by Gold's Gym in Thorndale, PA to cancell my credit card. There's the problem. The scam of trying to invade my credit card for money. The scam is simple. ABC Financial delays and ignores their own policies to create a delinquent account. ABC FINANCIAL NO LONGER HANDLES THE BILLING FOR [MY] ACCOUNT. AFTER BEING IN A DELINQUENT STATUS FOR TOO LONG...ACCOUNT WAS FORWARDED TO INTERNAL CREDIT SYSTEMS. It's a wonderful way of scaming. They create the problem. Then sell it to a collection agent and they are free!

credit damage.

HARASSMENT!!!!! I've been a member of GOLDS GYM since it opened many years ago. The last few times I have been in the gym, sirens and lights have been going off inside the complex (several times) in a single hour. I asked the new manager(another one)Mike whats going on? He replied, someone dropped a weight, or set it down too hard in the dumb bell area and they could lose their membership.

There is also no grunting or groaning while lifting or working out or the same thing could happen. IS THIS GOLDS GYM or WHAT?? Is this trying to be turned into a country club for a few instead of a work out gym for the many. In difficult times when business can hardley stay open, you would think these employees would cater to the majority instead of the minority. These new rules and rude behavior are ridiculous and is no wonder why this place struggles to stay open. I'm wondering if this is the new common practice in gyms, or just harassment in Battle Creek Golds Gym.

Gold's Gym has auto renewal written into the contract. The contract does not terminate at the end of the term you think you have agreed. In my case the contract was for my daughter. We thought we had timed the contract so when she graduated from high school it would terminate as she moved on to college. That did not happen. The contract self renewed and Gold's continued to bill me.

I paid for a Gold's Gym membership for months after the implied termination date. The self renewal contract is an unethical practice designed to take advantage of the public and should be removed.

Golds Gym Annapolis is a pretty crappy facility but we joined that one because it was inexpensive, close to our house and at first my son loved going to the daycare. A few months into our membership, the daycare worsened dramatically. One of their trainers has a son who is Autistic with behavioral problems (violent outbursts) and thus got expelled from school. As a result he was constantly in the daycare and chose my son as a friend, a friend that he loved to push. I felt bad for the mother and the child and instructed my son not to push back because Ethan didnt understand.?

After numerous issues I grew increasingly frustrated and started to worry for my sons safety so I complained to the manager. One day Ethan pushed my son off the top of the slide and enough was enough and I talked to the manager again. Two weeks later to pick up extra cash Ethans mother started working in the daycare and one day I walked in with my son and Ethan took his water bottle pushed him to the ground and squirted him in the eye and his mother just stood there looking at me.

At this point the manager again assured me that they had contacted the district office and Ethan was going to be banned from the daycare and the issue would be taken care of. A week later I was on the stairmaster and one of the employees came up to me and said its Ethan and Rafe.? I thought they had a little scuffle until I walked down and my sons eyelid was puffed up like a boxer and had blood running down his face. Apparently Ethan thought it was a great idea to push Rafe from behind slamming his head into the wall. I never got even as much as an apology from his mother.

Four hours in the hospital and five stitches to the eyelid we made it home with a slightly traumatized Rafe. I asked Golds to reimburse me for the hospital bills and have been bounced around for close to three months. I wrote letters, and made follow-up phone calls but they showed utter lack of concern and I would never recommend a Golds Gym to anyone. I cannot say how frustrating this experience has been for me!

My son has a scar on his eyelid and I have over $600.00 worth of hospital bills to pay.

I signed a two year contract for my son who is a minor so he could join Golds Gym. I was told that at the end of the 2 years he could choose a month to month option if he wanted. The 2 years was up in November 2008. He went the use the GYm on November 4 and was told his contract was up and he was turned away. They asked him if he wanted to renew and he said no.

On November 20 they took his monthly fee out of my checking account. I called them and asked them why they were taking money from my account on an expired contract; they did not have my permission or knowledge. They stated the contract had an automatic renewal when it expired. I asked them why they turned my son away from the gym if they planned to take my money.There was no explaination. I was told that I needed to give 30 days written notice to cancel the contract. Gold Gym is dishonest. They lie, cheat and steal to get every dollar.

I do not give money away, This could have been spent on groceries instead of paying for nothing.

I've been a member at Gold's Gym for 4.5 years. I signed a 1 year contract. When I went to cancel my membership, I was told there would be a cancellation fee, even though my contract had been expired for 3.5 years. When I demanded to know why, they told me that in the fine print of the contract, the contract automatically renews upon expiration, so technically I'm still under contract. When I demanded to speak to someone higher up the chain, I was directed to a Mr. L, who was rude, belligerent, and not accommodating in the least.

I was then informed that I would not only be charged the breach of contract fee, but I would be charged my next month's membership fee as well, because my contract dictates a 30 day notification period. This is clearly the exploitation of a technicality, and one that I've never heard of any other gym even trying to get away with. I'm disgusted and will never use Gold's Gym again, and I will tell this story to all of my friends, family, and coworkers.

$50 breach of contract fee, and $52.99 next month's membership fee.

I have seen several similar complaints on this website. Lindsey went through the terms of our contract with my husband and I when we signed up. We did NOT want a two year contract. Both of us remember her saying that the membership was CANCELLABLE with payment of a $50.00 fee.

We signed a long contract. On the back, it states that you can cancel for a $50 fee (as represented by Lindsey), but ONLY if you are moving to a place where there is no Gold's within 25 MILES. The unconsionable contract then allows them to get proof that you are moving (and it is their SOLE discretion what that proof is) including your new phone number, address, and employer's information.

When I called to cancel today, I was told to call some other company (connexion or something) that is affiliated with Gold's billing. They had no copy of the contract, but told me I could not cancel and were rude about it. I then called and spoke with Lindsey at Gold's. I told her she had said that I could cancel for a $50 fee, and that my husband and I both remembered the statement. She flat out denied it was true, and told me I had signed a binding contract and had to pay the remaining 9 months no matter what.

The contract is unconsionable, the substance of it was misrepresented to us, and it is in Gold's Gyms sole discretion. Even the cancellation provision AFTER I've paid them for two years is crazy. It automatically changes to a month-to-month contract at the conclusino of the two year period. I cannot call to cancel until AFTER the two years, but HAVE to cancel 30 days before my next payment, or I will be charged that fee. They FORCE you to pay an extra month this way.

I will never give another dime to Gold's Gym again. I hope my remaining $269 is worth it to them.

I signed my initial contract, declining the option to have an automatic renewal. I drew a clear line through the option, as the fine print states. this gym uses the same for for all transactions, so when I left my deposit, I signed the bottom of the form to confirm my payment, because I have the receipt for this payment. Somehow, this confirmation of payment became a new contract, 2 days after the original was signed. Everything that I declined previously was now acceptd.

i never asked for or signed for automatic renewal payments of facility fees. Now when my contract was up and I had paid off the year, I start receiving collection letters, stating that I haven't paid the bill. Back and forth with ABC(collects the payments for Gold's), I sent in my contract and all the info I had highlighting the obvious line through the options I declined.

I was sent back a different contract from what I have(which turned out to be the processed payment stub)with a different date, and different options selected, my information was incorrect (even my name was spelled wrong, I would think I would know how to spell my own name)and the lines with my (supposed to be) initials, were NOT mine. This supposed contract, contradicted everything I opted for in my original contract. If I was really on automatic renewal, then why didn't I receive a payment book like I had the previous year, or why didn't I receive a reminder letter at the time the bill was due, rather than three months later. I paid the agreement that I signed for off in May of 2007. As per the letter I received from ABC Financial, my renewal was supposed to start in July, but I did not receive ANY information from them until the end of September, by that time they were sending me collection letters, adding interest to a bill I paid off four months prior.

All of this not to mention the fact that I had multiple issues with shady personal trainers. Depositing checks (after I was told they were destroyed) for an account that I closed out and had provided new checks for. The owner didn't care, he wouldn't even acknowledge the error. He stood right at the front desk and watched me debate with the lady at the desk, watched me ask for a manager and said nothing. When I did finally find out who he was, I was told that wasn't HIS problem, I would have to work that out with the trainer that accepted the check.

All of this occured within the first six months of my memembership, so I knew from there I wasn't NOT!!! going to renew a membership with Gold's. I had not been to that gym in months and did not plan on returning. I paid them off with the intent of never having anything else to do with this company.

Now not only, do I still have this bill that I paid in full 18 months ago, but I have a collection company after me, this has gone on my credit and I can't manage to speak to one sensible, rational person, who is capable of reviewing this information using an ounce of common sense.

I am a member of 2 years and I received a postcard in the mail with large colorful coupons. The body of the postcard contained a message. Most people are too busy to read the message and just clip the coupons, throwing the rest away. Fortunately I read the message. The following is an excerpt. Every year in January, we upgrade the gym with new equipment and facility improvements. Every January, Gold's Gym will assess each member a $35.00 annual facility fee that will be billed to your account. This is the first year they have done this and I don't believe there is anything in the contract I signed to the effect that I have to pay anything but my monthly membership fee. Is it legal to debit someone's checking account without permission? I am very upset about this fee.

I signed the membership papers with the explicit promise that there was no membership and that it was a month to month membership. I even signed a waiver I would not be charged should I decide to quit. That was a deceptive lie. I felt something was wrong, but the saleman assured me that I had nothing to worry about that the money would be deducted until I decided to leave.

After two months, I could not face going into that gym. It is dim, dingy and dirty with little privacy. I called corporate office and was told that I must pay for the remaining 23 months. I was shocked and dismayed and faxed in the document I signed that proved I didn't owe anything should I want to quit. They are deceptive liars. I intend to take them to court should they try to take any money out of my account again, on principle if nothing else. Maybe, just maybe, someone will listen.

I've had problems with them taking money out of my account on several occasions. I was checking my bank account to see if my monthly payments had gone through yet and I noticed that they had taken 11.84 out of my account 12 days ago and I haven't even been there in 2 weeks. so I called and asked why they had taken the money and the guy [asked] HAve you been tanning and I [said] absolutely not. I haven't even been there. he [said] well I'll put a trouble ticket through to get your money back. but it shows tanning activity and I [said] no way. I have a friend that owns a tanning salon why would I tan there?

I am sick of them taking money out of my account when they are not authorized and then having to wait weeks for a reimbursement. why should I be penalized for their ignorance. I would close my bank account and reopen a new one but I've had the account since 02 and def don't want to do that and calling their corporate office generates no results because they never call anyone back.

Well if I hadn't caught their error my bank account would have definitely bounced and I would have incurred a charge and it wouldn't have been the first time that their negligence caused this to happen.

Would not honor advertised price of $29.99/month with first 3 months free. Instead offered $299 down and $29.99/month. Can you say misleading and misrepresentation?

I also asked if there was a problem with my payment, why wasn't I notified. He said I was, in the mail, which I wasn't. He was extremely rude, acted as if he was bothered by my phone call, and didn't have time for me. I told him I want to cancel my account, and he said Read your contract, you can't. I am EXTREMELY dissatisfied with this gym's customer service. The gym itself is dark, dingy, with broken and old equipment everywhere. I regret joining this gym, and would like the people at Gold's Corporate to be aware of this problem.

Golds telling customers one thing, then doing another. My company provides partial reimbursement for gym memberships. After doing some research, I concluded that Golds gym was the best one in the area that cost close to the amount of the reimbursement. So I worked with our companys HR department and the McCall Gym Group, Inc. (of Golds Gym Franchise) to coordinate a promotional visit by their sales reps in April, 2007. As a result, many of my coworkers signed up for membership.

Due to various factors, including the occurrence of 2 hip surgeries and large quantities of physical therapy, I called to cancel my membership in February, 2008. Their rep told me that instead of canceling I should change it to inactive, thus being able to reactivate at the same monthly rate later. I specifically asked about charges and he stated that there would be NO CHARGES WHATSOEVER for keeping my membership in inactive status. I made sure to ask about this more than once, to be sure.

I had recently decided that since my post-surgery physical therapy is finally winding down I would return to a regular gym visit schedule and was planning to call Golds. Coincidentally, I noticed on my most recent credit card bill a charge for $7 from Golds. It turns out that they have been charging me $7/month during the time my membership has been inactive. I called the local gym and their corporate membership group to inquire. They all told me there was nothing they could do and the best any of them could do was offer an apology about one of their staff having given me incorrect information. Even after I explained to them that not only would I be discontinuing my membership if they didnt reverse the charges but also that many others at my company would likely be canceling as well, they still offered nothing more than apologies for the confusion.

I faxed through my membership cancellation on October 22, 2008, as I had originally intended to do in February had it not been for their rep giving me incorrect information and am now researching other gyms in the area for me and my coworkers to consider. This ($7/mo; total of $77) is a relatively minor charge for me. But when these minor charges are multiplied by so many deceived members, one can plainly see their strategy for maintaining an inflated revenue stream.

I will be so happy to be finished dealing with them. My husband and I signed up for a 2 year contract (our mistake) after which I found out about lots of tiny print extras that we would be paying for and that our contract would automatically renew unless we went in and signed a release form. Each time I was billed a facility fix up fee I would question why and they would say because of the improvement's on the gym you are attending (we signed up after a major remodel and no improvements have been made since) We also asked certain questions to the sales man which he gave us his word on then later found out what he said was not true at all.

I talked with customer service on many occasions and became increasingly frustrated because they don't care about you at all they don't care that you are having a bad experience or difficulty with class sizes or problems with day care. The customer service reps were not only horrible but one of them hung up on me and then was conveniently gone to lunch when I called back seconds later.

I paid off our account early with a promise that 2 or 3 extra months could be added to our contract - not true. We were told that if we were not completely satisfied we had the option of changing the contract or canceling - they forgot to mention that that was only with in the first few days. I called to see if I could add day care to my account and they said sure for an extra 50 a month and a new contract. My sister pays 38 a month for a membership with day care and my PAID for contract would be replaced by a new one, with a year of paid membership lost. Do they think I am an idiot?

I would be very careful before signing a contract with golds - take it home read the small print. Do not believe any of the sales department or customer service department. I will never be a golds customer again. And if I could get out of our contract I would have been gone a year ago.

I signed up for a gold's gym membership back in September of this year. I really got a sweet deal. I only have to pay $20 a month for 12 months. I was told that i didn't have to pay any fees when i signed the contract. On the 14 of this month gold's gym takes out $59.99 dollars out of my checkings account. I contacted them to asked them why was this money taking out of my checkings account, and they said it is probably the enhancement fee charge. This is a fee that every member has to pay every year on the 10 of October. That would be fine by me if i would have known about this fee. They told me no fees, and plus the sales rep never told me about any enhancement fee.

I looked at my contract and somebody intial it for me. I contacted the gym and told them the situation and the guy told me to bring in the copy of my membership agreement. When i got there he told me to write out my intials and i did. He took a look at the agreement and he came to a conclusion that is was my intials. I told him i do not write like that. I did not intial that paper. We went back and forth.

My point is that they owe me, the enhancement fee and the owe me a penalty fee. When they took the money out of my bank account it sent my bank account over. My bank charged me a $35.00 penalty fee. I just don't think that this is write. I will not let this issue go.

It has caused my bank account to overdrawn. Which means that when my direct deposit goes through they will take the money that i owe them. I just don't have that kind of money to give away. I'm trying to get back in school and trying to get my life together. I just think that it is no fair.

I relocated and complied with their relocation cancelation policy. They refused to cancel the policy. I have been paying for a service that I have to access to. I sent proof of relocation in the same envelope as the cancelation. They conveniently said they didn't get that part but still kept the membership card and continued to charge me.

I am unable to join a new gym because I am still having to pay for the old one. I can not afford two gym memberships. I am also out a montly payment every month.

I walked inton golds gym under the impression that I had just one a free membership from a drawing at papa johns. When I arrived I was told that I had to fill out a survey and then I would get the grand tour of the facilty. The salesman did not say anything about a one year contract and I was never presented with a contract to sign and that after the first free membership that if I wanted to continue then I would be responsible for the monthly fee.

Well, that never happen just after three months I was being harrassed by golds gym of a membership fee. I responded and told the customer service rep that I never signed a contract and this was supposed to be a free membership, she told me that if I wanted to cancell I would have to pay $150.00 dollars or they would turn this over to the collection agency. I paid the money and was told my membership had been cancelled, that was not the case, because just after 6 months I was then being harrased by United collection to pay 1200.00 dollars on a debit that I did not sign into.

They have damaged my credit until I dispute back in August 08, my health and severe frustration and rage.

My contract already expired according to Gold's Gym they don't cancelled I need to send a letter to ABC Financial which I did and they still taking money out of my account. I am a college student leaving at my mother's expenses and they taking money as I owed them when the contract is already expired.

When I moved away from Texas, I didn't cancel in-store. When I moved to my new location, I lost my credit card that they billed to. I had the courtesy to call them with a new credit card number to resolve the past billing errors. I asked them at that point to cancel my account since I moved away. Two months later I am still being charged for membership. When I called, they said there was no record of my asking to cancel and said they could bill me up to the end of the following month. I asked them not to bill me for the following month; I had asked to cancel TWO months ago. My contention is this. Why, when I had to courtesy to back-pay two months of non-use when I moved, could they still do me like this!!

I signed up with Gold's Gym for a 1 year member ship in September 06 at a student rate of approximatley $699 and was on a monthly installment paying $59. In August of 07, I renewed my contract for 1 year at a student rate of $699 and paid in full. In the contract it is stated that I may cancel my contract for reasons of residence relocation of 25 miles or more. Under this clause, I cancelled my contract. I was charge for 2 months of usage at an outrageous rate of $149 per month and refunded only $401 instead of $581.50.

This was unacceptable and I called the gym. They refused any further refund therefore I wrote them a letter stating that I will be taking them to court and then I recieved a call from the gym stating they made a mistake and were going to refund me $120 more. This was still $60 short of the proper amount therefore I called them again and they refused a further refund and the general manager who I spoke with was extremely rude and unprofessional. They further claim that I have been using the gym in July, August and September which is fraudulent. The first day of usuage that they are claimng of myself starts on July 23.

On July 22, they recieved my letter of cancellation via certified mail return resiept. Further more, I was in upstate New York with credit card statements and movie ticket stubs to prove that I was not at their facilities and have not been since June of 2008. I also called the gym as a potential customer and stated the exact case that I am going through now of being a college student wanting the best rate and possibly having to move back home. They stated that I would recieved 13 months for $699 which comes out to $47 per month and that if I moved home before my contract was up, then I would be refunded for the unused portion of my membership at $47 per month and would not be charge anything extra.

I believe that the gym is taking advantage of customers by having people sign up under false pretenses. Also no where in the contract does it state that I will be charged a prorated rate due to cancellation. It also stated that in my contract that I will recieve a refund within 15 days of reciept of cancellation. I did not recieve the first check of $401 until about 22 days after their reciept of my letter.

The witholding of $581.50 that I could be paying off bills with or earning interest on. Also the phone calls, stress and postage payments that I have had to under gone.

I have moved from New York to Alaska and this company is giving me a lot of problems to cancel my account. Sinc I live in alaska I cannot attend their club. I have sent all the rquired documents they requested and they still keep billing me. The last bill dated 9/14/08 with my alaska address on it they are asking me to pay 49.99 which is due on Oct 01 2008. Please help me with this matter. thank you

I signed up with Gold's Gym thinking that my room mate's friend would give me the same deal that she had gotten. ($15.00/month)!!! Well I was wrong!! I ended up paying $30.00/month for 2 years!!! On top of that I got suckered into purchasing a personal trainer for $90.00/month for a year!

After about 6 months of going to the gym I was just plain over it. I hated going because evertime I went so nasty, sweaty old man hit on me!!! The equipment was always being used and the women's workout area was a JOKE!!!! I somehow managed to get out of my Gym contract in May. I told them I had moved back with my parents who lived more than 40 miles away from Gold's. However, I still had to pay a $100.00 fee to cancel! Which when I had originally signed up, they told me I wouldn't have to pay if I relocated!!!

When I went to cancel my personal training contract, I discovered that it was going to be $250.00 just to cancel because I relocated!!! I decided that it would be cheaper to just let it run out. Well come to find out that they have an auto-renewal program. Supposeably you have to write a letter 30 days before you contract is up to stop this renewal fee!! I wasn't aware of this.

When I found out I was charged for August, I went in and got a copy of my contract. The manager at the gym told me I could call a number and they would refund my money....WRONG!!!! They said that they will not refund my money and that I will be charged for September as well because they don't cancel it until 30 days after you send the letter!!! I am trying to chargeback the $90.00 for August and will tell my credit card company to not honor any more charges from these people!!! I've had enough of GOLD'S GYM!!!

It's pretty apparent that Gold's Gym is in business today solely on the basis of fraudulent practices. Evidently they can't keep enough customers who actually go to the gyms and use the equipment, so they must make the bottom line by fleecing those of us who want out. Just google Gold's Gym Complaints, and look at what you get, HUNDREDS. I just sent a 60.00 money order to Gold's Gym, NOT because I feel that I truly owe them a thing, but because their company's tactics threaten to ruin my credit. I do not trust Gold's Gym.

I walked into the Gold's Gym in Falls Church VA in june of 2006 with my then 16 year old daughter, and specifically asked for and purchased in full a ONE YEAR membership for 800.00 for me and 200.00 for a family member, paid in full with a check, for both my daughter and myself. I clearly told the salesman that it was for one year only. He NEVER mentioned the fact that they could tap my account after the first year.

Yes, I should have read the fine print, BUT, HE SHOULD HAVE ALSO VERBALIZED IT. He said "Well, if either you or your daughter wants to renew, we'll be able to get a monthly rate for you, around 29.00 a month. Just let us know." The fact that he didn't, clearly points to the fact that they are hoping we won't read it or won't remember it, so that they can take money that is not morally theirs to take! Unfortunately I no longer have the contract, but I did read it over when I was signing, and have no memory of charges beyond the first year.

At the end of that year, May 2007, my daughter, when asked by the staff if she was coming in again, very plainly let them know that she would be living out of state, due to her training, and would no longer be able to attend. They simply said, "OK, Please let us know if you return to the area!" If there was a policy in place, in regards to how we were to cancel, WHY DID THE STAFF NOT TELL HER? Clearly, it again points to the fact that they want our money any way they can get it, doesn't it? Would a reputable company do that? No, of course they would not.

Unfortunately, that checking account is used by three of us, and monitored by my husband. He assumed that the money being taken was for something I had arranged for my daughter. So they managed to get 29.99 per month, for one year and 3 months. When I began banking on-line, I noticed and instantly called my bank, and they stopped the charges, then called Gold's, and cancelled. The woman on the phone at Corporate headquarters in Texas-- who was VERY rude by the way - insisted I still owed 59.00, and said, "Too bad, you didn't read or remember the contract. Not our fault. But it's cancelled now." I did not realize when I was on the phone that day that my daughter had that conversation with the staff at the gym, as I mentioned above.

I have continued to receive threatening notices from their credit agencies. I also didn't realize, until I pressed my daughter on the membership, that a male staff member, well over 21 years of age, had been calling her private cell phone. Asking her out, repeatedly, even after she said she was not interested. HOW did he get that number I wonder? Did the personal trainer, whom we trusted, give that out? She was NOT 18 years of age at the time! I trusted that Gold's Gym was a family facility, and that I could be assured that my under aged daughter, wearing workout attire, would be safe in their professional environment. I was wrong. Neither of us has walked into that gym since the end of that first year, so we have not used ONE piece of equipment.

Sadly, after searching the web, I see that we are not the only ones that have had their personal bank accounts tapped repeatedly, even after they have thought they had cancelled. I'm also appalled that so many people claim to have been told so many ways that they have to cancel. Clearly, this is nothing but a scam tactic to get our money. A company with an honest reputation would not take money from someone who did not use their facility. Im paying for something I NEVER RECEIVED, and they know it.

I had used Gold's Gym for one year in the past and was planning to begin a long term membership after the first of the year, but I will NEVER trust Gold's again. And, I will tell anyone I can about my personal experiences with this business. They are certainly not the reputable business that I thought they were, not even close, and why are they allowed--as I saw in another message--to just send us to a credit agency without any grounds?

We all should be contacting Better Business Bureau, our congress, and telling every person we know. If no one walks into those facilities, they won't have anyone to fleece. I expect at any time that they will try to take back the close to 400.00, that my bank riembursed me. I worry every day about not only my credit report, but my now 18 year old daughters. It may be just a few hundred dollars from each of us, but add that up from all the complaints I read on this page alone!

I joined Gold's gym years ago, and they went out of business in my town and a new gym took its place. I had already quit going, but for some reason I just never went and closed my account. Well, apparantly the customers files did not transfer over. I know this because I have gone up to this new gym and I am not on file. Well, I am still getting charged monthly to use a gym that no longer exists. Why and how is this possible?

$6.00 a week for about two to three years. And still counting.

When I signed up I told the sales agent that I would be moving soon. I wasn't quite sure where, because i was looking for a job in other states. I was hoping to move to Portland, OR. She said that she would wave my cancelation fee of $100. She said that if you don't like the golds gym that is near wherever you move, like say they don't have facilities you like, then you can just cancel and you won't have to pay the fee. She signed a thing saying I would have to pay the fee, but didn't write down that I could cancel for any reason. So now I'm stuck in this contract because the contract is un-cancelable.

The salesman just flat out lied to my wife and I. He said that Gold's gym contracts were no longer long term deals. They were easy to get out of with only one month of notification provided in writing. Who would have guessed it? Unfortunately, his printer wasn't working and we had to look over the fine print several days later.

When we tried to cancel, Kevin had quit his job, and the new salesman informed us that the contract could only be canceled after two years. This would cost about an additional $1,840. If you do not pay, they turn your account over to a collection agency who is skilled at ruining your credit scores and extorting money from you.

I purchased a one year membership with the new Gold's Gym in Fredericksburg Virginia. My wife and I stopped going there with our children because of the cleanliness of the children's play area. Our kids got sick three times after visiting the gym. It was an very expensive family membership. My wife also spent $1000+ with a personal trainer. So, we decided to let the membership run out. Surprise! It has an automatic renewal!

I caught this after two months, called ABC financial services and they said I must write a letter requesting the automatic renewal cease. Ok, I mailed the letter, and paid the bill. Surprise two more months of withdraws from my checking account. So, I changed my checking account number, called ABC who said they didn't receive my letter. Ok, maybe it was lost in the mail. I paid the $123.90 balance on the account and mailed another letter (faxed also). As soon as ABC couldn't auto withdraw payment. I started getting the threat letters and phone calls. This has not stopped to this day. ABC financial says they have never received the letters or faxes.

I talked to an ABC financial representative today who said the letters had to be certified, and that ABC financial will not honor the letters unless the account is paid-up. I have not visited the gym in over 8 months and ABC financial wants me to pay $390 plus late fees plus the time it takes for a certified letter to arrive. Will this never end! Who has the money to fight a big nasty company that writes contracts to trap the customer.

As others have reported, the sign-up process is a simple signature on a form after talking to an employee. I agreed to a monthly charge on my credit card. Though I seldom used the gym, I maintained my membership for well over three (3) years with no problems. Then I decided to get a membership at a gym closer to my house and wanted to cancel my membership at this Gold's Gym.

I was dismissively handed a business Card for "ABC Financing" and told to call them. I did, and when I reached a phone representative, was told that I needed to send a formal letter requesting a cancellation via certified mail, and that there was a thirty (30) day delay - so I would be charged one more time. I followed the instructions and sent off the cancellation request.

during the thirty (30) days, my credit card was used fraudulently (not related) and the bank canceled that card and issued me a new one. I figured that ABC Financing would not be able to stick me with the last billing, since the only card they had on file had been canceled. Instead, I received a letter explaining that my account WOULD NOT BE CLOSED until the final payment was made ... and since they were holding my account open (AGAINST THE EXPRESS WISHES STATED IN MY LETTER) they were not only continuing to charge me, but were adding late fees and interest.

In order to resolve this and keep the matter from going to collections and damaging my credit report, I ended up paying over $60 in lieu of the $30 final payment. I ADVISE IN THE STRONGEST POSSIBLE WAY, DO NOT DEAL WITH GOLD'S GYM OR ANY GYM THAT USES ABC FINANCING. Unless you want to go through a similar hassle and be ripped off. I was coerced into paying over twice the amount of a monthly fee, AFTER having jumped through their hoops and requesting a cancellation of membership. These business practices are CLEARLY unfair and predatory; designed to extract money from their clients _AFTER_ the termination of membership and without due compensation.

My husband And i figured out we were paying 4times the amount per month for 4 years everytime i questioned it i was told to shut up among other words i recieved a huge run around i supposedly joind three gyms which by the way never happened we had a world gym memebership they closed so we joined golds somehow our membership was sold without our knowledge

i found a contract that was frugelenty signed. we cancelled our contract 7-2-08 we r now getting nasty letters fron ABCfinancing , the funny part isthe amount in the letters is different rom what we r supposed to pay. there is so much more you would not believe. With this said i do Have attorney And we r going to file criminal charges with local police DEpt. Like i told the owner I WILL GET MY MONEY.

my checking account has been a mess for so long , not to mention the stress of it all and the physical toll it has taken on myself

My wife and I sat down with Sophia to sign up for a membership at Gold's Gym. After the sales pitch, she told us that the obligation would be for ONE year, twelve payments of $29.99, with the membership expiring in July 2009. Fine. She told us to sign in several places and initial in several others. The paperwork was very long, and she casually mentioned that she would fill out the rest later. She disappeared into her office for a few moments, and came back with our copies neatly folded away in a pocket folio.

Later, we received a statement from the billing company saying that we would be charged for 24 MONTHS, TWO years, not the ONE year Sophia stated. We immediately checked inside the pocket folio Sophia had handed us. Lo and behold, she had filled in July 2010.

On the one hand, I am angry at Sophia for her trickery. On the other hand, I almost admire her subtle and clever technique she used to deceive us.

We later learned from colleagues that this is quite common at Gold's Gyms.

I signed up for a gym membership on a Sunday evening with a Brighton and he adviced me I had 30 days to cancel my membership if I was unsatisfied. He was not able to give me copy of my contract either because thier system was down. Hearing that my wife decided to give it a try as well and signed up underneath me. After one day of membership my wife decided it was not right for her. When I attempted to cancel her membership I was informed it would cost $270 to cancel it and he was un aware of any trial period.

I was also told I would have to talk to a manager who comes in around 8am but I was not able to wait that long that day. The next day I made arrangements and waited until 8:15 for him to show up but was told it could take him until 9am to show up and had to leave as well. When I was finally able to reach him he stated the trial period was only 3 days and there is nothing left I can do but pay the $270 to cancel it.

Subsequent calls to thier corporate office resulted in the same response. I feel this is a breach of contract and deceptive marketing. I was told 30 days trial, lied to on the second day of membership, and strung along until I was past the 3rd day of membership. When I requested copies of our contract specifics were not the same as the ones we signed.

I'm out over $300 for a one day membership for my wife and I have become so aggivated that I do not wish to return to that Gym myself but now I'm locked into a $400 contract. Can anyone help.

My son signed up a couple of months ago at Gold Gym, My son closed his bank account and I he called ahead of time to have money taken our of a different bank account. They took the information and said great, no problem. About a week passed and my sone went to the gym and said he could not go into the gym, until he pays. I called and said that I did call and have the information changed to another bank account. They said sorry, but we need to come into the office to make the change, which they never told me before.

I went into the gym and they could not see me becasue they were busy in a meeting. I left my contact information and name and I wrote on a piece of paper that ok to take the money out of my bank account. I received no call, I gave it no more thought thinking everything was fine. My son goes in again and said he cannot go into the gym, he needs to pay. I call and they said I have to sign a form, I go into the Oxnard, Calfornia office and sign the form and by this time I have to pay late charges. I sign so that they can take the money due for July and the late fee and the following monthly fees.

My son goes into the gym in about a week and cannot get in, becuase they say that he needs to pay and have forms signed? They have no customer skills and I thank God I never joined the gym myself. They must forget that one lost client his many lost clients. I have been with 24 hours gym in Oxnard, CA. and changed my bank 4 times in 10 years and I have never had any problems.