Curves

When I had joined Curves Feb 2011, most of the staff were very helpful to a point. Most of the staff members seemed more concerned about the silly daily games to win stuff and the decorations in the building, the helping, the members! And not that I have a problem with Curves being a social gathering, but more than not it seemed that the machines were tied up because most members were to busy socializing and the staff right along with them! I paid good money to get a work out not to be jumbled up in a gaggle of ladies talking about their problems!

As well, I had an injury to my hip in late Oct 2011, so I didn't attend Curves for a few months not even thinking to call them. But once I was recovered, I started to think why would the staff from Curves not call the members if they don't show up? I could have died or been in a bad accident and my membership dues would have still been coming out! So so so unprofessional! So, when I did go back to do my workouts, I voiced my opinion and all they had to say was well you know we are busy! Hahahaha! is all I have to say to that. I see how busy they are always playing silly games and decorating the building and getting on the way of people trying to work out! Sarnia is a small city, town so I am sure that most of the staff and the members know each other bit as I have said before, I was paying good money to work out and get into shape not socialize.

My workout times were usually between 8am to 10am. So, in my opinion, I think really this matter should be looked into, I just found my whole experience there was very very unprofessional and I would not recommend going to this location unless you want to socialize!

All in all, my experience there was not a good one like I said my workout times were in the morning, usually the same person there at that time! I don't know what you do with these letters if anything at all but it just feels good venting anyway!

Hey, everyone, I am so sorry on how your situations were handled at your local Curves. That is not Curves' policy on how to handle certain situations. Not all Curves are like that. I hope no one gives up on Curves and find a good one in their area to join.

I joined the St. Simons Island location in July 2011. We had to move over 30 minutes away to Brunswick, Ga in September 2011. I sent a letter with proof of address change to the owner stating due to the distance, I needed to cancel. She did not bother to respond so I called a month later. At that time she told me she would "put me on medical leave" for three months to see if we moved back. She said if I cancelled she would charge me $100. The normal fee to cancel early is $50.

I called corporate to tell them what happened and that I felt it was fraudulent for her to put me on "medical leave" since I was not disabled. I also said after researching it that the normal fee to cancel early was $50 but that I shouldn't even be out that much since the Curves policy is if you move over 25 miles away, that you can cancel without penalty. Corporate was no help. They said the owner was "doing me a professional courtesy to put me on medical leave" and that the $100 was because "she waived the joining fee" which was not relevant because I was a member in NC and if you are a member, there is no joining fee to transfer.

Basically this is a dishonest, greedy company. They do not honor their own policies and corporate said they "believed the owner". Whatever happened to the customer is always right and whatever happened to honesty and honoring policies? I was a member at other Curves since 2005 and I will never join again after the way I was treated. My advice to anyone would be to run--not walk--away from this company!

I signed a 2-year contract with Curves - on the first year there was no way out and the 2nd year I could get out with 30 days written notice. Due to child-care issues, I barely ever went. Two months into the second year of my contract, the credit card I had given them expired. That jogged my memory that I wanted to cancel the membership and when I went to the club to discuss, I found it was closed. With the club being closed and the card expired, I figured that was the end of it. Well, no. Apparently the owner also owned another Curves so she just moved my membership there, changed the expiration date on my credit card and continued on. When this came to my attention (six months later) via a letter stating my bank had refused payment I had a large past due amount on my credit card. I had retired that card from service and thus was not checking the balance on it. When I called the new club she said she sent me a letter (which I never received) stating my membership would be transferred.

I sent a letter that day asking for my membership to be canceled. I got a letter back stating that my contract requires I send the letter through certified mail. By the time I got them the certified letter, it was too late in the month and they insisted they would need to charge me for the following month but then they'd be happy to cancel my membership.

When I asked if the letter they supposedly sent me was sent through certified mail, there was silence. When I asked if there was anything in the contract about giving them the authority to change the expiration date on my credit card, there was silence. I understand I stupidly signed a ridiculous contract and they are going to stick to the letter of the law to make it as difficult as possible for me to get out of it. However, I signed a contract with a location that is no longer there, using a card that is no longer valid, and they are acting as though I'm the one trying to change the rules.

Never again. I will warn anybody and everybody to stay as far away from Curves as possible.

I moved to Texas in November of 2010, and I had been a very happy member of Curves in Kentucky for a few years. I lost over 40 pounds while using Curves. I went to Curves here in Sulphur Springs, Texas on 22 Feb 2011. I joined and paid upfront for one year. I wrote them a check for $660.55. They have terrible hours at this Curves so I bought a door pass which would let me work out before I go to work in the mornings. I have a horse farm so we start early and stay late.

Then, I went to renew my pass the first week of July, right after the 4th. I was told that they were no longer using door passes. I told the owner that it would mean that I could not come back because she doesn't open until 9:00 a.m.,closes for two or three hours at lunch, reopens around 4:00 p.m. and stays until 7:00 p.m. She said, "I was afraid of that." I asked to cancel the contract and she said that she would issue me a refund.

I've gotten a lot of people I know to join Curves because of the great success I had at the Curves in Kentucky. But if we don't get this cleared up soon, I will surely tell my bad experience with them and tell other people that they should not join because it is a rip off. People should get what they paid for and the changes in the policy in the middle of my membership time is of no fault of mine. I only want what is due to me.

I am a level 3 Personal Trainer. I had been working at a branch of Curves for 7 months in total (Curves Cowbridge, 4 Eagle Lane, Cowbridge Vale of Glamorgan, CF71 7AL.) and experienced extremely unprofessional treatment on the hands of my boss Patricia East who owns a total of four franchises of Curves in South Wales, UK. (Cowbridge, Bridgend, Baglan and Porthcawl, which is soon to open), along with other non-fitness related businesses.

I was unfairly dismissed from my job on 29/07/2011 because of the fact that I raised a grievance of bullying that I suffered from two other members of staff. One of whom is a manager of one of her branches of Curves.

She didn't wish to have to deal with my grievance of bullying; therefore, she dismissed me instantly without any prior warning (either verbal or written) or any prior suspension. I had not done anything wrong. I have since sought legal advice and have been informed that this constitutes 'Wrongful Dismissal', and I have a case to take her to a tribunal regarding this, which is being dealt with presently. It also breaches my contract of employment in several ways.

If I had worked there for over a year, I would've been able to claim for 'Unfair Dismissal', and I believe this is another reason why she was unwilling to investigate my claim that I was being bullied, as she knew it would be a lot easier to get rid of me before I had given a year's service, and therefore, wouldn't have as many rights.

Additionally, she sacked a colleague of mine 3 months before me, because she fell pregnant. This former colleague is also taking Patricia East to court over her Discrimination and Unfair Dismissal, and I am appearing as a witness for her.

Another former colleague of mine voluntarily resigned in May 2011 due to the fact that she was also being bullied by the same manager as me, but despite the fact that she had also raised a grievance and several complaints from both staff and Curves members about this particular managers conduct, no investigation had been carried out into this and no disciplinary action had been taken against this manager.

There has been an enormous turnover of staff within the Curves branches that Patricia East owns over the time I have worked there, and I am told by other members of staff that it has been that way ever since she took over.

Colleagues of mine that witnessed the way I have been treated by her are disgusted and no longer have any trust in her. Several of them have since joined working unions to protect themselves, and many of the Curves members I know and worked with have said they will be cancelling their membership as soon as their contracts end, as they too are thoroughly disgusted by the way she has treated her staff. According to members, the gym conditions have deteriorated drastically since she took over the franchise, and I can vouch for the fact that the entire time I worked for Curves, there was frequently no drinking water available to members and no paper towels or toilet paper available in the toilets. We were frequently left with no cleaning products to use to maintain the place and broken equipment which she failed to arrange to fix for long periods of time. Her main focus the whole time I worked there was on sales and marketing and never on customer service.

In my opinion, Curves is such a wonderful concept that I feel she is giving the company a very bad reputation.

I have been a member of Curves since January 24th 2009. Tonya took over this Curves on July 1st 2011 along with another Curves in Corydon, Indiana.

My first actual encounter with her was on August 19th. Since she has taken over, the machines haven't been maintained to be able to get an accurate workout with CurvesSmart. The Squat hasn't worked since the first week she was there and the computer system doesn't even recognize that you've used the machine. Now, there are two other machines that the computer will not recognize.

After repeated ignored complaints to her staff on August 17th, I put out-of-order signs on the three machines, which finally got her attention. She was at the Curves in Brandenburg, along with her husband and 5-year-old daughter, on August 19th. When I arrived, she has yet to introduce herself, a member of her staff said "hey Janice" as I walked in. Tonya said, "so you're Janice". I said, "Yes ma'am, I am". I did my entire work with her staring at me.

When I finished, she handed me the signs and told me to take them with me and that she didn't appreciate me putting them on the machines. I said that I didn't appreciate not getting what I paid for, or her ignoring the numerous complaints from several members. She then informed me that CurvesSmart was a privilege, not part of my membership and that it didn't matter if it worked. I've met lots of new people and made several friends and I have enjoyed my time as a member of Curves, until now. With Tonya, it's definitely about her and her money; not the members.

Due to Tonya's attitude and irresponsibility, I have decided to end my membership with Curves. I don't feel like she deserves to have me as a member especially since I go out of my way to workout there. Curves is 20 miles from my home, but I work out five days a week.

I joined Curves in 11/28/06. I was given a contract stating that I couldn't take a 30 day medical leave unless there is a doctor's note approving freezing membership.

I broke my ankle in 11/07 so I gave the owner a doctor's note to freeze my membership until further notice. Even after we spoke, I found out that she took a membership fee of $41.73 from my account in December and January! I faxed another doctor's note stating I could not work out. She told me I could only be on medical leave for thirty days per rule. When I joined, the rules I received a contract which stated i am allowed a 30-day medical leave unless I give them a doctor's note approving a medical freeze. When she took over the franchise, I never saw her new rules and I have never signed a new contract stating this.

I contacted Curves headquarters in Texas with no help either. I keep checking and waiting for a class action suit as so many are still having such problems. I can produce all documents and proof of doctor's notes and original contract if needed.

Someone from Curves signed me up for membership using my bank information. My bank account was billed for over a year and half. I want you to investigate, and refund my money back. If not, I am going to the Better Business Bureau (BBB).

I am truly appalled! After completing the workout with Zumba, I spoke with the owner today and asked about water. The owner said she did not have a place to add a water fountain. I further asked about a water dispenser, which would not require plumbing. She said that the facility has water for sale, but none to give clients, and she offered me water from her sinks in the restroom. How ridiculous! My thoughts are, so this is what you really think of your clients. What happens if someone hyperventilates without 1.00 and cannot get water? I will be writing to cancel my membership with this club. The owner does not plan on making a change or adding a water dispenser for clients.

I have been a member since 2007. About 1 year ago, the club was sold to a new owner (Margaret) and since then a lot of little, petty and annoying changes have been made.

I had just reached 400 workouts and was looking forward to my T-shirt; I was told I could buy one. More recently, I've learned of the mistreatment of employees (the ladies employed prior to the change in ownership). Things like changing and reducing their hours and making them work at different clubs on a moment's notice; all in hopes that they'll quit, which some have done.

Well, I finally have become disenchanted with this place and decided to cancel my subscription. Prior to canceling, I reached my 500th workout. My free T-shirt was ordered and I was told it would take 3 weeks to arrive. A few days later, I gave my 30-day notice of cancellation. I just learned that they canceled my free T-shirt order. So I have to abide by their contract rules regarding 30-day notice prior to canceling so that they can continue to take my money for another month, but they cannot honor their policies of free T-shirts for reaching 500 workouts? This type of petty, unprofessional, behavior is the reason I'm leaving Curves.

I wasn't using my membership. On Aug 31,2009 I cancelled my membership by phone and fax. My fax was recieved because I show "cancelled" on the computer at the club. Sep 1, 2009 was to be the last withdrawl from my checking account. I first contacted the club after getting my Oct, 2009 statement where Curves had made another withdrawl. As of this date each month since then, including May, 2010 (as the most recent) there has been a withrawl. The owner of the club is never there and will not return phone calls. I've gone in hoping to catch her there and no such luck. The corporation says each location is indidually owned. They have attempted to call the owner who does not return their calls and that seems to be all the corp will do so far. I have said with each message that all I want is for the withdrawls to stop and I want my money back from the point of cancellation. I have not recieved any correspondace of any kind from the owner.

Had membership for over a years time to thsi fitness club for my wife, fees were drafted automatically from my check book as agreed.Well over 6 months ago my wife bought excercise equipment for home, and stopped using the gym altogether. I called in to the store on 3/17/2010 inquiring about cancelling the membership. The person who answered told me to fax a letter in, I indicated it would coem in 5 minutes.She also siad too late for MARCH it was past 1/2 way in month. I kept sending the fax and it was rejected for over half hr. I called back in got the same person and told them the issue and who I was, she indicated the nmachine was in use and re send. I did so and asked they call back if it did not go through.

Time moves on and I did not check my bank until 5/18 and noticed the draft still hitting my account. I called in asked for the manager, who is Robin, told her the story. She in 2 minutes pulled up the date I phoned in to cancel, but said they never recieved the letter and would not refund either April nor May at all. I asked that if she logged those cancellation calls why not a call back to customer? No response, I asked if she had alog of customers who entered the facilty, she did, she admitted my wife had not been in ffor over 6 months, not once. I asked her if she knew I phoned in to cancel and the membership was not being used that could she she clear to refund just 2 months NO WAY!!! I told her she will go out of business the way she treats customers like me and I will call the AG office etc etc. I faxed another cancellation letter in and she called back and left message she would credit one month. That is not good enough, she /they owe me 2 months non usage /dues. Please investigate

This is the second time that I have contacted your establishment. I am still owed over 200.00 for the balance of my club membership. The business closed at the end of Dec 2009 and I received a letter from the owner saying I would receive the money owed me. After not hearing from her, I contacted the main headquarters of curves and I was told that the owner is bonded for occasions such as this. I would appreciate any help you could give me.

I was a member of Curves of Pompton Lakes when the owner advised me that she had to close her location. I received a letter from her stating that her location would close on January 31, 2010. She also stated that I was due a refund of $254.23 from the balance of my membership. I contacted Curves headquarters and they referred me to Consumer Affairs. I have yet to receive my refund.

I stopped going to Curves two years ago, but made sure to honor my one year commitment. Curves has continued to deduct $47 a month from my checking account since, even though I have not attended once in close to 18 months. I didn't realize the payments were being deducted because the payment was similar to another payment. The name on my checking statement just started showing Curves. When I called them, the owner refused to help, telling me I needed to send a cancellation letter. I reminded her that I called there to state that I needed to quit due to medical reasons, and nobody told me that I needed to submit a letter. I also feel that when someone does not attend for 18 months, they have an obligation to check into the situation rather than continue to deduct monthly fees.

Curves was withdrawing money every month after my membership was cancelled. They had absolutely no authorization to do so. After speaking with the owner, she stated there was nothing she could do for me. I was fraudulently charged for almost two years and have notified consumer protection in my state. I was charged nearly $42 per month for almost two years ($1001.52).

I joined Curves in 2007. I have fulfilled my obligation and recently found out that they were still charging my account. I was shocked. I even moved and let them know and still paid them. I am so disappointed in them because you would think after all this time of not attending that they would at least check on you to see if you are still alive. They managed to find my checking account but not me. I want this adjusted and I do not want to be charged again. I got ripped off and I am not going to shut up about it

I was paying for my daughter to attend curves. She quit going and canceled her membership. they continue to bill my credit card. I spoke with them this morning-they said she is under contract and i told them I am not paying it. The woman at Curves hung up on me after she said I would have to come out there and see her. I am 2 hours away from there. Just a huge inconvience.

I started my relationship with this company in October of 2003 when I became a member. In May of 2004, I was asked if I would like to work there. My son was just starting college, so I thought it would be a fun way to earn a little extra money to help him with his expenses. In late 2005, the club owner was involved in a rather serious car accident and unable to attend to the club for about 3 months. During this time, I assumed all "manager" duties to keep the club operating in her absence which included drafting the members' accounts and payroll. It was then that she promoted me to manager. Other employees came and went like a revolving door but I stayed. I enjoyed the free membership and had made some friends that I only saw while at work.

Everything was going fine until the membership started to decline and the owner began to lose profit. She decided to sell the club mid-2008. The club was then purchased and the transition made in early March of this year. The new owner is a male who is never actually in the club nor does he have his hand in anything but paying the bills. He's left that responsibility to his estranged wife and wife's friend who he made the new manager with the sale. Also quite involved is his 24 year old daughter. From the very beginning, it was made clear to all 3 employees who "came with the club" that they were doing us a very big favor by keeping us employed because there were at least a dozen people who would love to come to work for us. It was a difficult transition to say the least. The new manager and owner's estranged wife had little to no professional business background or experience in running a fitness facility at all.

After a couple of months, problems started to occur. The three of us were treated much differently than the owner's daughter who has the same title/responsibilities. Actually, that was not a surprise. The surprise was that 2 of us were obviously targeted to either submit our notice of resignation or a plan was set in motion for termination. The first to go was forced to quit. One of the employees got sick and she feared that she had caught the illness. She also was allergic to the disinfectant that is sprayed in the club. She asked that we try only to use what was necessary to keep the club clean and to help her allergies. The manager made it very clear to rest of us that she did not care for this employee and that she would rather her not be there anymore. The employee had some health issues just about the same time as the first employee but she was asked to bring in a doctor's note before she would be placed back on the schedule. The other employee was not.

Consequently, that employee realized that her presence was not wanted as an employee at the club any longer so she resigned. I, on the other hand, was set-up for termination. It took only 9 months for this to happen. I received my last check along with the "Notice of Termination" on Monday, December 7th, as soon as I walked in to work. The notice listed 5 reasons for termination. The first two are blatant lies. I have the proof to dispute. The third is an issue that has never been discussed or even brought up with me. The fourth is for missing 1 mandatory staff meeting because I was in the hospital. Another employee missed that same meeting and nothing was ever said to her about it. The owner's daughter has missed more than 1 and again, nothing was ever said or done about her absence.

Existing and new member advice: There is ALWAYS a 50% discount on the s/u fee. Never let the staff member push you to sign up the day you check out the club. If you plan to cancel your contract once the 12 months have been satisfied, you need to DO IT IN WRITING. I have seen owners continue to charge members' accounts for literally years when they know full well that the member thought they had fulfilled their contract. I was told "never to call these members" for any reason (they constantly show up on various reports) because they would be made aware they were still being charged and get upset.

I would not recommend Curves Carlsbad North as a place to seek employment nor a place to join. Find another Curves location in that area. La Costa, Oceanside, San Marcos, Encinitas, Vista.

I had signeg contract with this Curves in 2007 and got Pregenant and put the account on hold went back after the bady then moved and cancealled not knowing I had to give a written was told they would put a note in my file. Jan.2009 I saw Curves was taking out Payment still for 2 1/2 years later and found it sold to someone new. I call and told the lady I had not been their 2 years and thought they put a note in file --she said it was going to be taken care of and I took a written letter into them that Jan as well to put on file.. I found out Dec. the payment continue to come out this whole year and that it sold again. They said there was no letter in my file and that Stacey the owner talked to the owner she purchase curves from and does not remember me every dropping off written letter.

When I told the new manager that why would I pay for 2 years and not use it --her response was why did I not look at my statements for the last 2 years..like I new they were going to be crooked. That without the written letter they would not know. I told her one was given and that was not my fault they did not file it. $348 a year they got this 2009 and wanted to give 3 months but get this one of the 3 months was Dec. which did not count because I paid for it already. She said I signed the contact , but what right without calling me when it is sold to say you have not been here do you wish to keep your membership or not.......no they keep taking the money out and they even never let you know it is under new management.. because someone did not file my letter on there part it cost me another year........All of this is wrong and cheating people and they are getting away with it...They should have to notfiy people every year if they are not coming anymore to see if they want to keep or canceal memebership

I have suffered a stroke, for one thing, but aside from that, I fulfilled my one year agreement over 3 yrs ago and cannot understand why I just simply cannot cancel my membership because I feel like it. The customer service is terrible and the company itself is a money stealing, sleazy...and I could go on and on.

Basically, to make a long story short. I paid for a membership and the owner claims that I didn't. Even though I have shown her bank statements and professional letters from the new owner that I transferred the membership too. Owner, specifically stated that she wanted me to just pay the bill and give up because she isn't going to remove it from my credit report. Experian and the collections agency have also stated the same thing that since she is a client they will not remove it with out her say so regardless of the amount of proof that I have. I need to hire an attorney but the cost is so high. However my credit is my lively hood and I will spend what I must to protect it and keep other consumers from experiencing the same difficulties. Please contact me.

On 1/24/06 I signed a contract with Curves to take money out of my checking account for my monthly dues. On 2/24/06 I signed a paper saying not to take it out of my checking account and to switch to my visa for montly dues IF i didn't pay cash for the month. In May 2006 I had surgery and couldn't go to curves and had a dr note for one month. My visa expired on 8/07. I never went back to Curves since May 2006. Since my visa expired they send me a bill for 54.00 (return check fee and service fee). I went and paid this on 8/15/06 and on that same day I signed a paper to stop all payment going to curves as I would not be attending. Sandy (Kim) was the worker there on that day. No payments were made to Curves in Sept. 06, Oct. 06 and Nov. 06 as I had signed the paperwork saying to stop everything.

Well, to say the least...I guess in December 06 Curves decided to start taking it from my checking account again and did from Dec. 06 Until Oct 2009. On my check statement I thought the 29.00 was a bill being paid to my sunshine account since I owe money for that. I didn't realize it until I started the online checking and saw that it said Miscellaneous Item for 29.0. That is when I found out I was paying curves and had been for A LONG TIME.

I called Curves and went up there. The lady told me there was nothing in my file saying that I stopped payment but I did and that is why those months are not paid for (9/06, 10/06 and 11/06). She said she was the new owner and bought the place in August/September 2008 and just kept sending bills to people that were getting them before. I asked her if she didn't think it was odd that she had never meet me and I had never been there since May 2006 but that I would keep paying 29.00 a month. She said she tried to call me (or her employee did and talked to me) I told her this never happened because why would I say...I haven't been since May 2006 but hey, you keep taking out 29.00 a month for me.

What should I do? I need help on this.

I am writing for myself and 10 other woman who have been member of this curves operation for over 7 years. We were recentaly told that the operation was for sale and we were reassured that the closing would take place with no intereption to us as members. Surprise! We went as always to only find a note on the door saying that the establishment was closed! What about the people who paid ahead of time, let alone the unacceptable way of paying loyal members were treated..who is accountable for this!

I joined Curves in March 2009 paying for the entire year. One month later the center closed with no warning and took my entire yearly fee! I went to the Curves in Janaf Shopping center and the owner refused to honor my membership and said he would only take me in if I paid him $ 35.00 per month! I still have not seen my money and can't find another Curves to honor my membership! I'm diabetic, joined and paid the full year in order to stay motivated to exercise. I tell everyone not to join!

After a 2 1/2 year battle with cancer my mom died in Tulsa Oklahoma on April 13, 2008. I live in San Diego & immeditely went to Tulsa to empty her apartment, tend to funeral arrangements & help my sister with any other things that needed to be done. On April 15, 2008 I went to Curves for Women in Tulsa & informed the gym owner of mom's passing & to cancel her membership. She told me mom did not join at that location but she would forward my handwritten letter to all Curves in the area & get this taken care of for me.

I returned to San Deigo & never thought again about Curves till recently. Evidently the membership was not cancelled & they continued to take $33.47 a month out of my dead mother's account. To date they owe me $534.99 & the corporate office in Waco, Texas will not help me recoup the funds from the club owner. I have called the club everyday for 3 weeks & faxed repeatedly everyday to have the owner call me. Finally he called me & offered a 3 month refund even though his policy is to do nothing.

Also the club owner did say that he will not cancel her membership till he gets a death certificate. What a JERK! I have hired an attorney to go after him & the corporation. Someone must stop thes people. This organization is miss leading & corupte. I have not been sleeping & now must endure finacial expenses to stop this unlawful act against the public.

I held a membership at the Whitehall, MI Curves for a year. During this time, my knee was repetedly hurt and I had to stop working out. On March 17 2008 I gave written notice to end my membership. The franchise owner, Suzie, talked me into a 3 mo. medical haitus hoping I'd reconsider. That fall, I was away from home caring for my dying father. Suzie contacted my husband to say the 3 month haitus was ending. He believed that meant my option for continuing membership at the $34 rate was over and the request for cancellation would be in place. Suzie claims she warned that she would restart monthly charges. I have not been to Curves since March of 08. Since I was not at home or handling finances I did not notice that monthly fee charges had been started up again. I just found that I have paid for membership for the last year! Curves International says they have nothing to do with the problem. Suzie sold the franchise and the new owner can't repay my money. The new owner looked at my records and saw my letter, and offered free membership, but I have moved and still can't use half the machines. My friend who is still a member at that franchise had talked to Suzie about my inability to continue membership a long time ago. I believe that Suzie should have ended my membership, and took my money knowing full well I was not attending during the last year.

Both my daughters have stopped from coming to Portage Wisconsins Curves some time ago. I myself would like to now officially quit curves as of July 31, 2009. I do not want to be contacted by present Portage Wisconsins Curves management team until it's under new management. Portage Wisconsins Curves Management needs to be taught how to deal with all types of individuals. Even if they do not want to act professional twards certain ones, they need to show everyone that everyone is important and not just a chosen few.

Anyone can see that this management team is out for the almighty dallor & nothing more. Granted that this is a big part of business but when it shows up in how one treats people it becomes extremely unprofessional, and simply is not acceptable in any part of the business world. The Portage Wisconsins Curves and their so called professionalism truly needs to be looked over by your CORPRATE CURVES. Maybe consider look into having training done before putting them in charge of dealing with the general public. Seems to me that Portage Wisconsins Curves managements perfessional tactics (if they had any) fly out the window when it comes to personally dealing with the people that they need to deal with on a daily basis.

Portage Wisconsins Curves management tends to have a big consistancy issue which, again, should have an on going training program set up for all curves staff. Please contact me if and when your Portage Wisconsins Curves has new management. Until then a sincerely sad ex-customer. I thank you for your time.

I live in Lawrenceburg, less than a mile from this CURVES, but I work in Frankfort, KY. I am a member of the CURVES in Frankfort because it is very convenient for me. The CURVES in Lawrenceburg does not have convenient hours for my schedule.

I worked out at the one in Lawrenceburg on a Saturday morning a few weeks ago with no problem.

I was alway told that if you have a travel pass you could work out at any CURVES location. Apparently this is not true since they are all privately owned/operated. The owners can make up any rules they want.

I called my Curves and ask about it, and was told it really is up to the owners. I know CURVES have district managers. There should be some type of guidelines for operation that everyone follows.

If you think you are going to work out when you travel or just taking time off work, you better call ahead and see if they will let you.

#2. We got the new stretch machine and they put the little mats in closet and said we couldn't use them anymore. I love the machine and use it but also still like to do extra stretches on the floor . They did eventually put the mats back out . Good for them.

#3.I have gone to this curves since it opened and love it ,,,when they went to the smart machines card system ,,they wanted me to pay $15 more dollars per month for it . I asked to be grandfathered into the new system and even said I'd pay a one time up front cost but keep my monthly rates as is. I was rudely turned down and treated badly over my even asking .

#4. Since I have been going to curves since it opened ,,I was shown how to do an advanced workout . I like doing the advanced workout ,,,but NOW they tell me I can't do it that way anymore . I never hold up anyone behind me. I am always sure of that. They tell me its not safe to do it . BUT IT WAS FOR YEARS now because of the smart card system they say its not safe???? They want me to pay the extra $15 dollars per month . So now I don't do the advanced regular workout . I feel I am being mistreated . Sometimes think of quitting curves .

I went over to the club that I originally joined and asked the women who was working there to show me my paper file. In it they had my doctor's note but no copy of the letter I'd sent to them cancelling my membership. I then asked to see the electronic file on me and it showed me as cancelled membership but next to it there was a date of June 2009. It also showed that I had not been to the club since February 2004. Curves never made any attempt to contact me over the years only kept taking my money.

I am writing this letter as a formal complaint, and a demand that Curves of La Plata repay my banking account for monies erroneously removed from my banking account, after notifying that establishment that I was ending my wifes membership there. That notification was made in October of 2008, at which time Curves agreed to stop the automatic debits from my checking account. Well, that never happened. They continued to debit my account, and I was forced to send a certified letter to their establishment, requesting a refund. Four payments were deducted without my approval, and the owner of the business never responded to messages or correspondence. In addition, I have driven to their site several times, and spoke with representatives who apologized to me for not being treated fairly and professionally. The debits stopped for a few months, and then out of nowhere, another debit to my checking account was made by Curves of La Plata in May 2009. I would advise anyone interested in possibly obtaining a membership from that organization not to do so.

Friday, Apr 24 2009 I signed up for a Fitness Study at Curves - an Avon sponsored program. I gave them my credit card to pay $34.00 for the program and scheduled my return visit for Monday, April 27, 2009.

After leaving their facility and thinking about the program, I decided it wasn't for me. I tried to call them on Sat. April 28 & Sun April 29 to tell I decided not to join - but I only got their telephone answering machine. I didn't want to leave a message so I called back at 8AM on Monday, April 27 and spoke to Amber. She told me that I would have to speake to Simone the owner. I left a message for Simone to call me - but she did not. I called again at approximately 3PM to tell Simone about my mind change. My credit card had not been charged the $34. at that time. Simone told me that my paperwork had been processed and that I could not get out of it. Simone refused to let me out of the financial commitment and charged my card.

I stopped using Curves over one year ago. I told them I was moving and they told me just to bring a letter by, which I did. I dropped it off the day before I actually started moving. They continued to take membership money out of my account for almost a year. They knew I had moved. They knew I was NOT using their facility and still kept charging me. I finally had to close my bank account completely to get them to stop.

The took almost $500 out of my account that I cannot afford! I recently found a woman's purse in a WalMart parking lot. It had a lot of money in it. I found the woman and returned her purse, money in tact. Curves got my purse and said, TOO BAD, It's our money now! UNETHICAL, CHEATS.. I wish someone could file a class action to MAKE them pay. I asked the BBB and they were willing to go to arbitration but it's going to cost ME $70 to do this! Ridiculous! It's like throwing good money after bad to pay them to arbitrate what should have already happened if the owners of Curves had ANY sense of ETHICS.

I had a Curves membership which I canceled according to my contract, due to the fact that my mother was terminallty ill with Cancer and I was working full time and caring for her at home. Curves continued to draft my bank account for my membership. By the time my mother passed and I got my self together they had drafted a total of $1,200.00 from my account.

When I spoke to the owner about this she offered me a free membership and nothing more. So I took them to small claims court in Harford County, Maryland. I was awarded only $300.00 of my $1,200.00 because the Ms. M had only owned the Curves my membership was at since January. Also, the coporation provided them with an attorny who used that fact Ms. M is a school teacher to gain favor with the Judge who has children in the school system. Now Curves has filed an appeal which cost them $160.00 total court fees to not even pay me the $300.00 they owe me. It sounds more perosnal then the doing the right thing. This seems spiteful.

On top of the fact that I lost my mother in a long ugly battle with cancer, I found out I had been ripped off by this business that would rather pay more money then they owe me to make thier point in court. Not to mention in this time of finacial hardship for all us I am out $900.00 that Curves has taken from me and that is if the appeal does not do more harm.

TLG Identity Sercurity charged my account $139.99 using my debit card to my bank account at Wa Mu without my concent. As of Sat. March 28th this charge was pending. Because of them I had to close my account, and I refused to pay it.

I joined Curves back in 2007 and went for about 5 months and did not like the work out and did not feel it was for me. I stopped going and I assumed (stupid of me) that like most gyms when you don't return and renew your membership, that your membership is canceled. Well I was wrong. I found out they were still taking out money from my checking account. When I had the bank stop payment, the next thing I new Curves turned me to my local district attorney's office for writing a hot check. What hot check, I did not think that stopping an electronic fund transfer constitutes writing a hot check.

When I called the agency and started explaining my situation without naming names, she right away asked me if it involves Curves. I said yes and she said I had to pay it or I would go to jail and have to pay fines, and then she hung up on me. This led me to believe that she is working with the owner of the Curves that I was going to. They ended up getting funds deducted again and when I had to finally close my checking account because I had other suspicious activity on my account, they turned me in again for writing a hot check.

When does it end with these people? I mean when I go by Curves there maybe one or two cars at a time. I guess they feel this is their way of making sure they still get their money, even if no one comes. I am trying to find an attorney to see what can finally be done about these people.

they have continued to take money out of my account and when I stopped payment, I was threatened with fines and jail time if I did not continue to pay them.

I paid my 25.00 fee for evaluation of each machine,before I ever used the machines she had to take my go to hospital in which they keep me for three days I brought letter from my doctor, advise me to stop, problems. I have spoke to her send letter and card.I spoke to Olivia 2 weeks ago to please deliver msg. Incedent accured last year 2008 month of Feb. I want my $25.00 back.. I joined in May 2007 astma breathing,hypertension.

My daughter-in-law and I joined Curves in Westport, Ma om March 24,2008. We were going as often as we could, most times it was 3X a week. We took a couple of months off because of vacations etc. Upon our return in November we were finding the doors were always locked and no one was there. At first we thought maybe the owner was sick or maybe a death in the family. We went several times to no avail. Then we began calling. At first the phone just rang off the wall and then we got the message, This number has been disconnected! The owner had just closed the doors and walked away.

The best part is she kept taking $34.00 a month out of our checking accounts right up til December so far. It cost us $64.00 plus a bag of groceries (for the needy) to sign up. We would like our membership money plus 2 months of fees returned to us for a total each of &128.00. Now here comes the big problem. We are told that each curves is owned individually and that the corporation has nothing to do with the fees.

How do we reach someone who obviously left no forwarding address or phone number and because we know nothing of her other than the business, where do we begin to find her and HOW do we begin to get our money back. I will notified my Credit Union not to pay out to her anymore but I still want my money back. I might also add that Curves on State Road in Dartmouth, MA and Curves on Tucker Street in Fall River, MA were both gracious enough to invite us to become members at their facilities without charging us a new membership fee. If it wasn't for the fact that we both have cold feet when it comes to Curves we may have taken their offers, but NO thanks.... Any help you can offer to us in this matter would be greatly appreciated..

Called and cancelled my membership over a month ago. Was charged again this month (October). When I called I was told there is a 30 cancellation. I did cancel over 30 days ago and yet was charged again. I can't beleive that you can not get a credit back the sure can take your money from your account. I haven't even worked out for over 2 months and yet they can take the money out. But when needing to cancel they can not get it done in a timely matter and charge you yet again.

My checking account is drafted the amount again and I am having to come up with another $34.00 to cover for a fee that I didn't expect.

I signed a 12 month membership agreement on the understanding that if I had medical problems (I am 70), I could cancel the membership. After two months on the Curves Smart program I experienced palpitations, exhaustion, pains in chest and arm. My doctor put me thru numerous tests and recommended I quit the exercise program as it is too strenuous for me. I took her note to the Curves office and they charged me $100 cancellation fee, told me I could have quit the Curves Smart program and just exercised as I felt up to, although none of their staff EVER offered this option when I complained of being exhausted. I had reduced my workout on my own, but they insisted I complete the full double circuit of machines in order to meet my goals and that I work faster to keep the green light on.

I am unable to reach the franchise manager although I have left my number with one of the many staff members on duty as requested. I am afraid, based on the other complaints shown on your site, that they will continue to bill my credit card. As I am living on Social Security, it is a hardship to pay $49.00 each month for something I cannot use.

Was checking banking information online and realized that I had a debit of $29 from Curves. Called the company and was told that I was a member. I explained to Gail that I have not been there in the last 3 1/2 years. She stated that they had a new computer system and everyone was put in it. I faxed to her a letter explaining why I could not attend at that time. She stated she would get with the lady that owned the company and get back to me. She called me back like 3 days later to tell me that I would be getting my money back.

Come August 2 I got another debit by Curves in the amount of $29. I called once again and was told by Gail that she would get in charge with the lady once again to see what happened. She called me back and stated that I would have my money within a week.

Called once again on 8/8 and Gail called me back and said for me to check with my bank on 8/9 and the money should be there. I check and no money credited back to my account. Called Gail on 8/11 and she stated that I should have the money at end of next week. To this date I have no money.

Have spent a large amount of my time tracking down my money that should have never been taken out. When the second amount was taken out on 8/2 it cause my account to go into over draft which I got charged $32.. Now Curves owes me $91.00 and I can't get anyone to give me my money back. I have gone two months without this money and they have been getting interest on money that is not theirs. It was taken twice without my permission.

Like so many of the articles that I read, after one year was up and I believed my contractual agreement was over, drafts continued from my checking account for 8 months. I had joined with my daughter hoping to help her. She was in the 7th grade and was picking up weight. She hated it, but I insisted she tough it out until the summer when other activites and trips really got in the way of the three workouts. I went a few times but time was a problem for me. I didn't mind paying out my contractual fees, but my husband noticed they were still drafting my account 8 months after the end of my contract.

These are people who have prayer lists on their wallls, scriptures posted throughout and often play contemporary Christian music for their workouts. They know who I am, where I work, and how to get in touch with me easily. They did not call to say/remind me that my contract was expiring OR to say Hey! We've missed you these last 2 months. They have just taken $39.00 from my account and informed me it was my responsibility to tend to those things.

Apparently their Bible reads differently from mine.. Doesn't it say Thou shall not steal? I feel as if I have been robbed.

I joined and within a month I terminated my membership. I had deposited $99 (with signed contract). CURVES refused to return the $99 although the web site stated the first month was free. I was told the $99 was a service fee.

Signed a membership agreement for 12 months. Contract stated 11 payments minus downpayment of $34 for a total of $408. Payments to start 4/2/07 - last payment 2/2/08. Curves has made unauthorized charges to my credit card for March, April, May, June 2008 @$34 month total $136.

I called Curves and talked with Michelle Dunbar 6/2/08 to inform them they were overcharging me. Michelle indicated my contract was automatically renewed and I was on a month to month basis. The contract states after the initial 12 (or 24) month period, the membership may automatically continue on a month to month basis. However, a month to month renewal option must be exercised by the buyer in writing, or by payment of the first month's renewal fee. I never indicated I wanted to renew - they took the 1st month fee unauthorized.

I was not contacted by this facility at all concerning renewing the membership. I have not been there. I have not been to Curves in at least 11 months. I went a couple months then quit going. I have satisfied my contractual obligation. I had filed a complaint with the Better Business Bureau. over charged $136

I quit my job for a move in the Spring of this year 2008. I have repeatedly aked for my last paycheck and the owner, Jill F, will not send it. I know she has received my emails, and in the lat email I asked her again to please send it. She responed Right-o and that is it. She has not send it and clearly won't for some reason. I was a good employee, I gave her more than two weeks notice that I was leaving, and offered to cver shifts after that if I was in town. The members loved me and there were never any complaints about me. I was an honest employee and I have no clue as to why she will not pay me my last check.

In February of 2008 I joined a Curves workout center. I paid for a one year membership in advance. Just days later, she decided to close her business. I was told that she would refund my money, prorated. But now she has filed bankruptcy and is including me in her list of debts to be forgiven. Can she do this? She also told me at the time she closed that she was bonded and that the insurance company would cover the amount I needed to be refunded. In the bankruptcy papers it states that it is illegal for me to persue any collection or even contact her regarding the debt.

I paid over $400. for services I did not recieve.

I was given a free month's use of the Curves facility in Coal Valley, IL. After this month (Dec., '07), I decided that this was a perfect exercise regimen for me. I paid, up front, $218.00 for a six-month membership. It would begin in Jan., 08 and go through the end of June, '08. To everyone's shock, all the members of the Coal Valley, IL. Curves, received a letter stating that it would be closing down & our last day would be Feb.29, 08. The women who worked at this Curves informed all members who would not be going to Madonna Reda's Curves facility in Milan to write letters, asking for their remaining membership money back, or if their dues were being withdrawn from accounts, to have this stopped immediately. Many members wrote letters-as with me, the facility in Milan would be a hardship-this would add 20 miles on to the mileage I was already driving to the Coal Valley facility, but Coal Valley was the most convenient for me-there was much less traffic & I got there quicker than if I were to go to any other Curves. This is why I chose this facility & no other.I would be spending much more time driving than exercising if I were to have gone to the Milan Curves-it was out of the question for me, and I explained all of this to Madonna Reda in my letter, plus I included a copy of my cancelled check for $218.00.

Well, I wrote two (2) letters immediately, asking for my money back. I took one letter to the Coal Valley Curves & mailed the other to the Milan Curves. I also e-mailed Madonna Reda twice, later on, when I heard nothing from her-nor did I get any money back. Ofcourse she had to stop the withdrawal of funds from the women's accounts who paid their membership dues this way-if she hadn't, she would have been charged with theft or embezzlement. She knew it would be easier to keep the money from the women who paid by check-after all, for many people the money they pay to an Attorney may be more than the money they have coming back. I'm sure Ms. Reda just figured that this matter, as far as reimbursing the monies paid by check, would 'just go away', that women would become tired of asking for their money back & just forget about it. Well, I'm NOT forgetting about it!

I also contacted the Curves Corporate Office by e-mail, explaining the circumstances. They were nice, but also informed me that this was a franchise & there was not much they could do. BUT, they did assure me that they would contact Ms. Reda. Well, I never heard from either one of them again. I do have legal coverage through John Deere & this case would be covered-I informed Ms. Reda of this. I also stated I did not wish to have to go to an Attorney-it would be easier and better for her to jusy simply return the money. Right now I am considering taking this matter to '8 ON YOUR SIDE'- many people have suggested that I do this. It is a TV Station in Moline, IL., who will do their best at helping a person when they have been scammed or are having a problem such as this. The thing is, if I do this, it will be made public to everyone. I STILL do not wish to hurt her business, but I also know that there has to be other women who are out there WAITING FOR THEIR MONEY. Is there anything you can do to help?

The only damage I can think of here is that I will NEVER join a Curves Exercise Club again! I absolutely loved it, but the facility we went to was closed down due to no fault of the members-so none of us should have been forced to pay for a membership that was not returned to us, as was promised. I will admit that I am not being cheated out of a huge amount of money (I would have approx. $145.32 coming back to me-four months membership that I had left), but how many others are waiting for their money? You have to consider the total amount owed to other women, not just me. After all, Ms. Reda was the one who said all members who wanted their money back SHOULD WRITE LETTERS, REQUESTING IT BE RETURNED. WHY DID SHE NOT DO THIS FOR THE PEOPLE WHO WROTE CHECKS? It's a shame that people are allowed to get away with this kind of treatment. Not only is it sad, but also illegal. Thank you for listening.

Kris called me in the evening to ask why I left Curves. I did- and in a kindly way. She began interupting w/how great Curves is and then started yelling at me!

I was so shocked because it seemed (here's to advertising) so open and friendly...not. Hi. I have been to two places here in brooklyn, one on Norman Avenue and one on Grand ave, in attempts to try out the club and see if it worked for me and a friend. I don't know if it's because I'm in shape (that's honestly the impression I was feeling) that they seem to discourage me at all from joining or if it's some sort of secret society but they weren't at all interested in trying to work with me. What is this about?

I called ahead on the second one just to ask and make sure it wasn't as shadey as the first and it seemed nice enough when the lady on the phone said if I came in she would give me a free week pass. I asked if there was a good time and she just said they were closed from 1-3 and then I asked when they were closed and she said 8. So I showed up at seven and told the girl at the counter (apparently a different person) that my friend was running late but I could go ahead and she started in with talking about how I needed a certain amount of time to do everything (45 min...I had an hour, by the way) and throwing various other excuses my way as to why I couldn't do it then (this had happened in pretty much the same way at the first club as well).

She apparently wasn't interested in keeping my business. Is this common with your clubs? My friend and I really were looking forward to this kind of workout as we liked the first time we tried it and just wanted a period of time to see if it worked for us in our schedules. However, it seems like none of your clubs have a work - or even business - ethic. I don't want to waste my time on bad employees or shabby business and I generally report directly to consumers' unions when meeting with bad business practices, as I don't want other people to have to endure stupidity either, but I wanted to check with the corporation first to see if these were simply uncompliant clubs (they are franchises). Please feel free to write at your leisure, as I will wait a few days before reporting to my normal consumer agencies. Thank you. Honestly what's up? These people act so strange like they're selling drugs behind the scenes or something...why discourage people from paying for your business?

The facility closed its doors on 1/31/08. My membership was pre-paid on 10/10/07 for a 12 months, plus 1 free month period. I received a letter dated 1/4/08 from the owner that reimbursement would be made of pre-payment owed. I am due $350 refund.

It has been 6 weeks since closing and I still have not received a refund.

I was a member of curves and i had to freeze my account, do to assignment i took on from work, which left me with no time to attend any workout session. I spoke with the franchise owner of the miami springs curves, she agree to accept a letter with notification to freeze my account into further notice. which you hae 3 months to, within the two months i took a look at my bank statement a payment of $41.73 was token out for the month of December.

i call and spoke with the franchise ower , i explain to her that they should of a least gave me a couresty call to me and explain that a payment would be taking out. She apologize i did ask for a refund, she gave me this story that the people who does her billing/account with made a mistake. So i took her another letter to terminate my account from curves for good.

This month January i took a look at my statement and two payments was taking out of my account both from curves one amount was $117.00 and the second amount was for $41.73. tried calling no answer from the curves. I will give a call on January 14, 2008 regarding this matter. As i read everyone complaint letter about not getting their refund is pissing me off. I will see how it works for me on Monday. Will keep you posted.All i want is my refund back.

5pm in the afternoon.

I showed up a little bit early to talk to Casey about
the missing days. Casey greeted me very nicely and I asked her if she
could explain the 21 Day Fitness Program to me and why I was only
signed up for 18 total days with only 9 workouts. She was not sure so we went up to the front
counter to ask another person. I met with Tina Bailey who is the owner of the local
franchise. So, I proceeded to ask Tina why I was shorted a few days on my
program. I was very polite. It is not in my nature to be rude towards
anyone. I was still going to finish the program with or without the extra
days, I was just curious on how it works. Tina proceeded to tell me,Well, If you will shut up, I will tell you! and then turned to Casey

and said, And you shut up too!

I just turned and said that's
fine. and went to work out. I was so upset that the owner would treat a
paying customer like that let alone an employee that was just wanting to get
an answer for a customer. I was hoping that Curves would be the perfect

place for me to start my fitness program, but now I am not so sure.

I was a member of Curves making payment thru EFT. In May of 2007, my financial situation changed, and Curves agreed to suspend my membership until and if I became financially stable. They placed a couple of calls to me inquiring my status, but did NOT resume deductions.

In July, a deduction showed up on my bank statement from Curves. The owner claims that one of her staff members contacted me telling me they needed a cancellation letter. I faxed one in but they refused to refund my July deduction. I reminded her of the agreement and was basically told she could NOT reverse the transaction.

I have quite Curves permanently...and find their way of doing business deplorable.

I signed up for the fitness study program, after I received a flier in the mail. I completed the program, did everything I was supposed to do, and have yet to receive my refund check in the mail that I was told I would get at the end for completing the study. I had planned on joining curves when I could afford it because I like Curves, but since I never received my money from the study and I'm still asking for it, I will never join.

After signing the contract for bank deductions and attending two sessions at Curves, I became quite ill. The manager, at the time, stated I needed to have a document from the medical clinic that the illness prevented further participation but once recovered I could return with a letter of medical release.

At no time did I ask for my money back or to stop payment. I took her at her word, that when better, I could return. After 2 years of treatment, I was ready and obtained a medical release to return to exercise class. Because of the change in managers, the new manager would not honor the agreement. She first told me I had to have proof. When I brought the bank statements to her, she said she had no record of me attending or not attending and would not honor the agreement.

The money I invested into the program has not been returned nor have I been provided the services that were agreed upon when signing the contract.

I was a member of Curves for over a year and had fulfilled my contract obligation. I was granted an indefinite medical leave in Sept. 2005, but from Jan. 06 to March 06, Curves resumed withdrawing funds from my account without my authorization, even though I had not returned to Curves. Now they refuse to issue a refund.

I have now resigned from the club but they still have not refunded $117.

I was a member of Curves and paid by EFT. I finished paying the year's commitment and was on a month-to-month basis.

In September 2005, my doctor send a note asking for a medical leave indefinitely because of surgery, arthritis and other medical problems. The leave was granted and dues were no longer taken out.

In January of 2006, without my prior authorization or notification of any kind, Curves resumed withdrawing dues from my account. They did this for 3 months. When I called them, they acknowledged the mistake and promised a refund--which was never issued.

When I called again in May of 2006, the owner claimed that they never issued refunds, that the dues would be applied when I returned, that they did not grant indefinite leave, that I should have let them know my status, and other excuses. This information was never given to me at any time. The refund has never been issued.