A $300 ipod was stolen out of my locked gym locker. When I reported it to the front desk of the gym, the employee there said theft has been a problem at a few Boston Sports Clubs locations. He said that people are picking locks and stealing things from member's lockers. Other than this, no immediate action was taken by the staff to help me. The insurance company for the gym contacted me and said the gym is not responsible for the stolen item.
Consumer Complaints & Reviews
I had called my club last 6/07 requesting a freeze on my membership and was told it would be frozen for 12 months. With busy lives; 3 kids and both my husband and me working he just mentioned he hadn't heard me talk about the gym recently. I found out from him that the club had been charging the acct. since 10/07. I went directly to the club where Mia expressed all freezes must be in writing and I explained I hadn't been asked to sign anything and that I hadn't been to the gym even once since the 6/07 call.
She emailed Corp. where she said they would have my signature on file to activate initial freeze, there was no response so I called again and another email was sent by Mia w/out f/u by her or Corp. I called Corp. directly today, a week later, and they won't credit the acct. even though I wasn't even supposed to be on a freeze w/out a signature (which I hadn't been told about) yet the freeze happened for four months... The communication within the club as well as with/between Corp. is poor and always to the detriment of the consumer. $700 in charges whcih accrued over the course of the months my membership was supposed to be frozen.
