This is a complaint for Bally located at 2032 Coney Island Avenue, Brooklyn, NY. The gym is the worst of the worst. For the past 2 months, September-October and up to November 6, the ladies' locker room is dirty and not fit for a pig to live in. There are leaks coming from the ceiling, dark stain in the ceiling and reddish looking stains all on the floor (looks like blood). I have the pictures to show. As this will be my last time going there, I am still filing this complaint. The ladies' locker room smells worst than an outside toilet. I notified the girl at the front desk and she told me on Sunday that no one was available for cleaning. Please, please check this place out and have it closed before someone's health is jeopardized.
Consumer Complaints & Reviews
The Ballys that is less than 5 miles to my home was a filthy, disgusting place. Not only was it tiny, both the ladies and mens locker rooms were dirty and nasty. The facility was terrible but it was the closet to me. The other gyms in my area were 15 and 30 miles away from me. I paid too much for my membership for my husband and me to have to go through such inconvenience.
As I drove by that facility (on my way to the better one) I noticed it had been closed down. I'm glad it's closed, but I would like to think they would build a new one that is up to date for those you are in this area. Because of the distance of the other gyms, I find it hard to keep up my exercise regimen and I'm not able to get what I paid for, I wasting my time and money by travel so far away.
I have been a member for many years, since before it became "Ballys", when it was Jack LaLanne's. From the beginning it was a pleasant and enjoyable experience to go to the gym. There were always staff to assist with either questions or to actually show you the proper way to use the equipment. I had started a swim progam not long after I joined, and that was extremely beneficial to me (as I had recently had back surgery). Swimming was also an enjoyable experience as the pool was well maintained and the area well staffed.
Since Ballys has taken over, not only is the pool filthy, but some very stupid manager has decided to take out all the ropes, which were originally used to define the lanes, so that leisure people used one area, moderate swimmers another area, and of course fast/ speed swimmer used yet another. Now there are no ropes, no definition, so everyone swims into everyone else. No structure whatsoever. It is extremely dangerous.
For the past few years, everytime I attempted to swim I had gotten sick with a respiratory infection. I am now on medication that I take before and after I swim to help twart off any infection (I hope). The temperature is kept much too warm for swimming. The pool now is treated more like a bath area than an excerise area. Most times there is no staff in the area and even when there they do absoutely nothing to ensure that the pool is ran professionally. The shower rooms are completely filthy. Most times there are at least 2 or 3 shower stalls not in working order.
I've complained over and over, and this is what I was told -- that since they only make money on "new members," not renewables, they really don't care what my complaints are. Since I am currently again having back problems, it is important for me to keep excerising, especially swimming. Unfortunately, there are no other gyms in my area that have a pool. So I'm kind of stuck.
Since Ballys has taken over, not only is the pool filthy, but some very stupid manager has decided to take out all the ropes, which were originally used to define the lanes, so that leisure people used one area, moderate swimmers another area, and of course fast/ speed swimmer used yet another. Now there are no ropes, no definition, so everyone swims into everyone else. No structure whatsoever. It is extremely dangerous.
For the past few years, everytime I attempted to swim I had gotten sick with a respiratory infection. I am now on medication that I take before and after I swim to help twart off any infection (I hope). The temperature is kept much too warm for swimming. The pool now is treated more like a bath area than an excerise area. Most times there is no staff in the area and even when there they do absoutely nothing to ensure that the pool is ran professionally. The shower rooms are completely filthy. Most times there are at least 2 or 3 shower stalls not in working order.
I've complained over and over, and this is what I was told -- that since they only make money on "new members," not renewables, they really don't care what my complaints are. Since I am currently again having back problems, it is important for me to keep excerising, especially swimming. Unfortunately, there are no other gyms in my area that have a pool. So I'm kind of stuck.
But I am so tired of being treated as a joke, that I would imagine that the Board of Health would be interested in this situation.
I've been a member of Bally since 1990. During the past 10 years, I've witnessed a decline in the quality of the facilities and equipment available in the Pittsburgh area. The locker rooms are FILTHY, the equipment not mqintained well, and several of the weight machines I've enjoyed using have been removed, even though they were in good condition.
Complaints made to site managers were received with an almost condescending attitude and action to correct the sitions was not taken.
My major complaint is related to the annual renewal process. Each year, my renewal fees have been increased significantly. After 10 years of membership, (I originally pre-paid for a 3 year membership) my renewal fee is $233 per year. It would be cheaper if I would just discontinue membership and re-sign under one of the several membership promotions offered each year!
Complaints made to site managers were received with an almost condescending attitude and action to correct the sitions was not taken.
My major complaint is related to the annual renewal process. Each year, my renewal fees have been increased significantly. After 10 years of membership, (I originally pre-paid for a 3 year membership) my renewal fee is $233 per year. It would be cheaper if I would just discontinue membership and re-sign under one of the several membership promotions offered each year!
Renewal notices are sent a good 6 months in advance to encourage early payment. Last year, I waited until the last month of my membership to renew and was autimatically sent a renewal rate that was $100 cheaper than previous notices. I find this practice to be unethical.
