24 Hour Fitness

My sweet friend gave me a one-year premium membership at 24 Hour Fitness. She had purchased it through the company where she works. My friend decided that she was unable to use it, so she transferred it to me. I was able to use the membership for two months when I was hired for an incredible position in Idaho. Unfortunately, there is no 24 Hour Fitness where I am moving. I called the manager at the Tanasbourne 24 Hour Fitness facility in Oregon and she basically said there was nothing they can do for me. The manager said it was because my membership was a gift and my account had a zero dollar balance. My membership does not expire until March 2013! I asked the manager if I could place the account on hold or transfer it back to my friend who originally purchased it and she said they could not. I then asked if I had any other options available to save my one-year membership and she simply said no.

I called the 24 Hour Fitness corporate office and talked to a customer service representative. She offered no solutions, so I insisted that I speak with a supervisor or manager. She refused and stated that she could place a request for their managers to call me back. It has been 4 weeks (a wasted month) and I have not received a call back from any corporate managers at 24 Hour Fitness. My phone number and my email have not been changed. If I call again, I am worried that I will be put through the same routine with no results. I do not recommend 24 Hour Fitness due to the fact that they do not care about their members at all. Obviously, they got their money and ran away from any responsibility. What a shame that 24 Hour Fitness has gotten away with this type of business transaction. I do not plan to return in the future as a paying member.

This review isn't about the facilities or staff, but the business practices of the company. I "had" been a member for 10 years but finally got fed up with the no less than 5 people I brought in, all having gotten better deals than me. When I signed up, I paid 3 years in advance and got a renewal rate of $149 a year. 3 years later, I got my girlfriend at the time to sign up paying 3 years in advance but her renewal rate was $49 a year (great deal for her). I then got my friend and his girlfriend to leave Gold's and they also got better deals and eventually were able to add SuperSport for $10 extra a month.

I had been trying to add the SuperSport for $10 because it was closer to where I was living, but the best they could give me was $20? I had 2 more friends sign up with better deals than me and finally said, wait a minute. I called numerous facilities and got the same answers (they don't offer that anymore, we can't do that with that package, etc., etc.) even after letting them know all the people I had brought in.

I finally decided to cut my losses and call it quits. I'm not sure what their rationale is, but I had seen the hidden camera exposes on their negotiations having worked at KRON, but I gave them a chance anyway. I really don't understand the business practice of treating newer customers better than your existing ones, but I guess I will vote with my wallet and feet!

I was humiliated in front of my daughter as she was refused to be admitted with a 3-day free pass that has been sent to me by 24 Hour Fitness in Ben Holt. A front desk person (Stephany) told me that they my fee would be $15 for a guest pass since they don't have member service representative available. I left a message for a manager. So far, there's no response. I have been a member with my husband since 2005. I will not only not sign my daughter up, but I will cancel our memberships as well. Horrible service.

Customers are placed on hold for extended time frame only to be disconnected or hung-up on. In addition, conducting a payment on line is not user friendly and is otherwise difficult at best! Your customer service is virtually non-existent and I am quite positive that corporate management is fully aware of this on-going situation.

Apparently, my dues are being raised 3% every year for what they call club improvements. When I asked for a list of those improvements, I was told that they did not get any, but other clubs I do not attend did.

I called Encinitas 24 hour fitness club on Feb.6, 2012, and talked to the sales rep Byron, and asked him if there were any good promotions for the month, and he replied there was. He said for this day, it was only $19.99 a month, and $25.00 down. I thought this is great because I am on a budget. I went there to sign up, and as I was signing all the papers, he was having a hard time putting in the $25.00 in his computer, so he made a call. He was told it had to be $45.00 down to get this great deal. Unfortunately, I did not have that much on hand at the time. All I had was $25.00. I paid the $25.00, but payments are $29.00. Byron was very nice and continued to apologize. I do believe he was sincere, and thought it was only $25.00 down for the wonderful deal. He told me to come back and see him in 2 weeks, and he would put payments to only $24.99. I do believe I should only have to pay the $19.99, because that is what he quoted to me. I do enjoy your gym and the staff is super nice. Byron was the perfect sales rep.

I have a really long complaint against some of the staff at my home club. I hope someone who reads this can provide any help and a satisfactory solution. I'm a member of 24 Hour Fitness (Club #632) located in Orlando, Florida with a pending termination of my membership. The management staff allows without any disciplinary actions racially motivated comments by one of their personal trainers named Matt **.

When I originally complained to the gym's H.R. back in January 4th of 2012, the current General Manager named Andrew and the trainer's manager named Lisandra ** got all upset with me and instead of addressing the issue with their trainer and terminate him, they kept calling H.R. stating everything was okay between myself and the trainer in order to make 24 Hour Fitness H.R. dropped the complaint which eventually happened. My civil rights and freedom of speech is constantly violated at this gym because whatever thing I say even if I'm talking with my friends, the trainer (Matt **) get's "upset" and complains about it. Making these outrageous claims that I'm directing my conversations at him even when he's not immediately present.

Yesterday, February 14th, the General Manger named Drew or Andrew called me telling me he's revoking my membership based on a bogus complaints by the trainer and two so-called witnesses in question claiming I flipped him the bird today (February 14th) when I didn't even saw the trainer at all. During the phone conversation, the General Manager said that the trainer did not do anything wrong and he's not gonna force him to apologize for the racially motivated comments he said back on December 30th, 2011.

Ever since the original General Manager left, This gym has gone hill down in customer service and equipment functionality is always questionable, in particular allowing their employees to be unprofessional like Matt **, allowing comments like, "I don't like Puerto Ricans and/or Blacks", be on Facebook with their cellphone at all times and then get upset at the members who complaint posting whatever happens on their personal Facebook pages. Gym's Phone number is 321-558-1292. The Racist trainer name is Matt **. And Since they are ignoring the real issue of the trainer's racially motivated comments and are treating me like the offender, I have no choice but to seek the help of my lawyer and I will be contacting the NAACP, NAN and NCLR. This is the 21st century there should not be a place for racial intolerance.

I've been a member of 24 hour fitness since March 2011. On February 11th 2012, I go to do my usual workouts with a friend which is also a member of the same gym. After doing a couple of workouts, we move on to the "Cables" when the general manager walks up to him and she asked "you're not training her right?" He answered, "No were working out together, she's my friend" so she was very obnoxious and very unprofessional making assumptions that he was training me. She claims that there have been 4 complaints about me getting trained by other men in the gym which I don't understand where she is getting this from because I am definitely not paying anyone. These are people that I have befriended while attending the gym and sometimes we get a little group of 3-4 people and workout together which in no way is training.

She said something that got me very angry. She said "I have cameras all over the gym and they are watching you, I have every single employee watching you" and the tapes will be sent to corporate and a note will be put in your file and your membership will be revoked." I was in shocked, I feel like my rights as an American has been violated by this woman, like I am supposed to be segregated from the men in the gym or if I am not supposed to speak to anyone because she claims everyone is training me. I will not stop attending this gym because I am not doing anything wrong and she will not put any fear in me with her "General Manager threats".

My car and my identity got stolen at the parking lot on 314 Nth. Capitol Ave, San Jose Ca. when I went to workout at this fitness club. When people go to work out at this facility, their cars are constantly robbed. The car windows are constantly broken and people's stuff stolen. There are no cameras inside or outside of this facility. Cars are vandalized constantly.

The police does not do anything. It seems that the crime in this shopping center keeps rising. People always complain that this facility is dirty, unsafe, machines are all broken, toilets and showers are most of the time broken. It is a nasty place. My graduation ring, my cell phone, my wallet got stolen. My locker was broken about 2-3 times.

Nobody sees anything and nobody does nothing to resolve anything. When you report an accident (robbery), they don't follow up. Their customer service is terrible. I can't believe this Gym is open. This is a source of disease transmission and TB spread, fungus and respiratory problems. I couldn't see who robbed my car, because there are no cameras outside in the parking lot. I was parked next to the main entrance and no body saw anything. I would like to know who should I contact to get the caearas on this parking lot. What should I do? Thank you for all your help.

I go to Moreno Valley, CA 24 Hour Fitness and it is the worst gym I have ever been to. The equipment is always broken and out of date. The glass in weight room has been broken for 8 months. Their customer service is bad.

My wife and I have been members of 24hr Fitness since 2004, when we purchased two 'All Club' sport memberships at their Micron club. 24hr Fitness recently renovated their downtown and their Folsom clubs, both of which we had access to when we signed the contract. I was recently denied access to the downtown club because, I was told, that it had been upgraded to a 'Super Sport' club.

Now, our fear is that if they upgrade all their clubs they will void our memberships, payment for which has been automatically deducted from my account since 2004. We were never notified about the upgrade and I was told that members who used the club during the renovation were 'grandfathered in' and if not, then you were just out of luck. I was told that I would have to pay for an upgrade and pay an extra $20 a month. We want access to all the clubs we had access to when we signed the contract.

I froze my account in June of 2009 for my gym because I moved an hour away. When I called to freeze my account they said that it could be reactivated at any time. I moved back in to the area and called to reactivate my account and they said that I was unable to reactivate my account. That I would only be able to open an new account and pay all the fees again.

24 Hour Fitness is trying to bulldoze Bally's members into signing a bad contract and refused to honor the terms of my valid Bally's contract. This is illegal and I intend to pursue legal actions. If you're interested, please fax me at xxx-xxx-xxxx.

I'm a regular member of 24 Hour Fitness in Torrance. Today, I took my friend to get the pass for 7 days. When we there, I asked for pass. She asked for an ID. She took them in. She came back and told me that my the ID is no good. I want to let everybody know what happened there.

I originally signed up for a membership in which it's paid three years upfront and the total was $800 or so. My renewal fee for each year thereafter was $100. I went into a financial hardship and was unable to pay my renewal fee. They kept harassing me by calling my phone at 530am everyday until I said, "Don't call." I don't have money but I would like to keep my account.

I'm finally financially stable and able to pay for my account thinking I would have a past due fee. Instead, they just said your account has been terminated. There is nothing we can do. They then try to sell me a membership for $40 a month. I told them I want my $100 a year account back. They said no. I think this is utter crap. They do not appreciate customers. I also think it's annoying that I have to plead my case with someone in Manila. They greet you with, "How can I give excellent customer service today?" Lies. They don't care about their customers! I hate this company and I wish people would and should boycott them.

The club claims they sent me a renewal notice in May 2011. I have a lifetime membership, and $20 annual fee. I never received the notice, and thus my membership was cancelled for non-payment. They are now demanding $149, as an administrative fee to reinstate my membership, and claim they had no obligation to send me a notice, in the first place. They then promise to return your call, but never do. These are unfair business practices.

I am having the same problem in which I purchased all access club pass and was told only two super clubs are exist and they would not be renaming clubs just to exclude or cancel out my membership. It seems every other club they renovate is now being called a Super Club which is complete disrespect. We took a good portion of cash and invested in what we considered a great opportunity and they go off and do this. Can someone please start a corporate law suit. Obviously we have power in numbers so stop hiding your information and reach out. Somebody out there knows laws and regulations which can help us fight money hungry corporations like 24hr fitness. If anybody has a petition or knows of a laws suit open please count me in or direct me in the right direction.

I have been a paid up member with 24 Hour Fitness for 7 years. Last year, 24 hour Fitness mailed my renewal notice to my previous address. I had moved from that address 5 years before. The renewal in 2009 was mailed to Pahrump as was the ones since 2006. The renewal in 2010 was mailed to Las Vegas, NV., my old address. Because I had the lifetime $20.00 a year renewal, they wanted to get rid of me, I am sure. By mailing it to my address of over 5 years before, they made sure I did not get the letter. All other solicitations go to Pahrump to sign up for a trainer, etc. They say I am now cancelled. To make matters worse, when I should have receive my renewal, I was in the hospital with a concussion and broken pelvis.

They want $149 to reopen my membership plus the $20.00 for the year. I have no problem paying the $20.00. I do not feel I should have to pay the $149.00 since they did not even send the notice to my current address and that it is just another way to get more money from me. Buyer beware of 24 Hour Fitness!

I have been a 24 Hour Fitness member for over 4 years now. I love being active and working out in my spare time after work. I was going to the 24 Hour Fitness in Glendora, CA about 4 times a week. I am what they call a "gym rat". The 18th of October this year, I went to the gym thinking I would get in a couple of important workouts. I was there from 5:45 and got out of the sauna at 6:20. I had left my purse in my trunk because I had prior engagements and I was running on a limited amount of time. Shame on me for leaving my purse there, but I parked in the parking structure when the gym is the most crowded with cameras as well as parking lot security walking around. So I figured it would be safe.

I went out to my car. Someone had jimmy my window, went through my entire car, took my purse, clothing items, a makeup kit that is literally 5 feet tall and light pink. But somehow, no one seemed to see anything unusual? Mind you, all these items were located in my trunk. So in the midst of my panic, I entered back into the gym and started explaining what had just happened fighting back the tears with absolutely no help from these ** working on the front desk. I had requested to see a manager right away as this ** turned around, pointed his finger at the man with a new client interested in signing up and said, "Sorry, he is with a new customer at the moment. He should be done in a few minutes, please take a seat". As I thought to myself, "you're ** kidding right!".

No "oh, are you okay?" or "Is there anything I can do for you? Would you like me to contact the police?". I have been a loyal customer, firm believer in 24 until this sad day. I just couldn't believe the coldness in the way the people acted towards me or how incredibly uneducated they are. I felt so alone and not helped at all! I haven't been back to the gym since. I just feel so unsafe and hurt about what happened. I hate how the people treated me. I'm a young, attractive female and the only serenity throughout my day has been taken away from me because now, I feel helpless when I go there. Not only can I not protect my stuff, let alone myself, neither will the staff at 24 Hour Fitness. I will not be renewing my pass to the gym. I will continue at a different business where it's more personal and I feel safer.

My husband and I have been members of 24 hour fitness since 2005. We originally bought the life time membership, where we paid a large amount of money up front for the first 3 years and then pay $50 per person per years afterward, in Fairfield, CA. We moved to West Sacramento in 2006 and the closest 24 HF gym is the downtown location. I've been working out regularly there for the last six years. My husband, however, had only been using the gym that much and not at all since 2009 as he has been busy with work. When he did, he only used the downtown location as it is closest to our home. The next closest location is more than10 miles away.

I've been using the gym before the renovation, through the renovation and after the renovation. Today, when we showed up to the gym, I was able to get through but my husband was told that he had to upgrade his membership by paying a $40 on time fee and $20 more per month from now on. We were told by the manager that because my husband has not used the gym "for 50% of the time" during the year period prior to their renovation (he quoted a random window of time), he was not "grandfathered-in" to the SuperClub. When my husband asked how he would know about this change, the manager said that they, 24 hour fitness, only sent out notices to members who were using this location for "50% of the time" prior to the renovation. He explained that this was to avoid having members from other locations from starting to use the downtown location during the time window just so they could be grandfathered-in to the SuperClub later. He said that the membership is determined by whether or not one uses the location for "50% of the time" and he pretty much told my husband that it was my husband's fault for not using the gym. We tried to reason with him about how can you in effect take away a location and changing it to a more expensive one without notifying the members being effected? He replied that they could not contact everyone because they had too many members but they never failed to notify us every year for annual fee renewal.

Without mail or electronic notification, one of the local clubs closed, made some modifications and reopened as a super club. My wife and I purchased a lifetime family membership. They grandfathered her because she had been using the club before it closed but insisted that I upgrade to use this facility. It seems that this is common for this company and should be addressed legally. There must be some legal recourse for all the people who enter into lifetime contracts only to be informed that the rules are changing. This seems like the corporate greed that needs to be corrected. To add to the insult, the customer service should be renamed to customer dis-service.

Last month, I went to the Hawthorne location of 24 Hour Fitness and found out that the Spa Area is continuing to fall apart. I've heard people say that complaining doesn't help. I joined the spa to assist me with my health issues. The jacuzzi is luke warm and the jets are gone. The sauna and steam both have an amazing build up of molds, yuck! Is this because of the so Blacks & Now Hispanics? I see from comments being made that this is an on going problem through out. Please advise if bills are prorated based on breakdown of equipment.

I would also like to get an idea when the Hawthorne location will have a Manager. If the requirements of a Manager is to monitor, resolve customer concerns on a timely basis and so much more, please make sure that the candidate is fully capable of the duties listed above along with keeping members coming. Please have someone visit the location and see what paying customers have to deal with.

I have had a long term membership since 2006 with 24 hour fitness. My membership includes access to all active and sport gyms. They recently renovated the downtown Sacramento gym, and without notification, they removed me my access into their gym when they upgraded it to SuperSport. This gimmick is outrageous and definitely calls for a lawsuit for 24 hour fitness. This unfair treatment to their customers is not right. They don't care and are doing this with only their bottom dollar in mind. The fact that they can care less when you've been continuously paying for membership dues, regardless of the discount that you obtained or when you last worked out, is downright dirty and they should be ashamed of themselves. I never received a letter and their records should show that their specific location was my primary workout location regardless of my gym access. They are the ones who created all the discount programs existing out there. If they couldn't honor their own devised plans, then they should suffer in hell with their business going down the drains. With this idiotic ploy, they are enraging people to look elsewhere than their filthy gimmick ploys. Their title and basketball court are only used by men.

After my wife and I belonged to two different 24 Hour Fitness clubs in different cities, we transferred our membership to a gym in Sacramento. It was a downgrade in type of gym from the previous two, still, we were told we could not transfer our membership at the rate we had but had to sign a new contract at a higher rate. Nowhere in the original contract did it say we were limited to the number of times we could transfer to another gym, and since it was not moving to a higher level gym, we should have been able to keep our original contract price. But 24 Hour Fitness insisted on a new contract at a higher price.

I inquired about the A/C in the building, "Why is it so hot? Are you having problems again?" They replied, "No, we are complying with the city policy regarding power." The city ask everyone to cut or lower air conditioning from 4pm to 7pm and don't use much power. They never said to cut the power all day and night. If you are in the hospitality industry, you need to accommodate the paying guests' needs so they come back.

Fifteen years ago, I have joined a club for a lifetime membership with my husband and son. Recently, they are giving me a hard time in using the club, telling me that I cannot use it because it is a sports club. I used to go to Rancho Santa Fe Club which, at that time, was close to my house. Now, I want to use the Sycamore. They both are the same and there was nothing added to Sycamore Club except that it is new.

I called several times and now, they are telling me that I can use it but not my husband or son, which were both under same contract. All we use is the pool and the jacuzzi and they are trying to charge us more for breaking the contract. It's not our fault if they added more. My contract says all club so I have to use all club. Both me and my husband are suffering from back problems and all we use is the jacuzzi. They are deducting monthly from my account. I need someone to help us resolve these issues.

I am constantly being harassed by the "personal trainers" in this facility. I am approached:

D. Followed into the lavatory. They blatantly approach me, interrupting my process, telling me what to do and trying to constantly sell me their services. Please note that I have been using this and other facilities for 16 years now.

I have assertively approached the manager and asked him to have this harassment stopped, but to no avail and no follow-up. I attempted to deal with the training manager and she was rude and abrupt. I even went back and rejoined. After that, I had been doubled billed on my CC for years. This was a criminal act that was never justified or repaid. I wish someone would at least contact the District Manager because this has become blatant harassment. I am disabled by the State Of CA. I park in the Handicap Parking. These "trainers" see me entering and begin to harass me at the door.

I hold a membership to the 24 Hour Fitness Center. When I signed up for the membership, they told me that I have 5 guest passes for up to 2 weeks for my guest. So, I went to the gym with my friend and requested a free pass for him and they told me that it's only 3 days pass now. I told the front staff that I have 5 passes for 2 weeks for my guest. She told me that it is no longer offered. Well, I wasn't happy about that. I felt like they breached the contract.

Then, I asked for the free pass. The staff told me that there is no association staff around to help me on that, so she asked me to pay $10 for my guest up front. So, why the heck do I have to pay for my guest when I have a free pass? Then, she just ignored me while I tried to deal with the situation and went on to the next guest.

Hello. Last Saturday July 23th, opened in North Hollywood, CA. I went on Sunday to ask for information about an up grade on my membership since I have one tha I bouth in Costo and that is good for basic clubs, and this one in N.H. is super sport. They told me that I could up date my membership by paying 19.99 per month, I though tha it was a good deal. Then they offer my a seven day pass and told me I was good to use it until August the first and as well I wass good to up grade my membership for 19.99 per month.

Today, Sunday July 30th. I wanted to up grade my membership and my surprised was that they told my that I have to pay 59 dollars per month to could attend to their club. I explaid them that they offerd me an up grade for 19.99.I inmediatly ask for the manager and the consumer service. The person intead of giving me the consumer phone gave me the technical support mumber. Then the manager came. I explaided him all the situation. I told him that his staff gave me information to up grade my member ship for 19.99. His firsts words were " tell my how was your work out? Did you enyoyed it? Did you like the club?" I felt so frustraded in that moment. His only consern was to sell me an up grade for 59 dollar a month, instead of resolving the situation I was passing trhough becasuse of the information his staff gave me. I felt so bad, and used.

The offered me a great deal, an up grade for 19.99, then they gave me a seven day pass to go to their club (to just love it) and told me I was gonna be good to do my upday until August he first when the seven day pass expires. And when I was ready on July the 30th to do my upday they told me that I have to pay 59 dollar per month. that's is incorrect, the staff new it the consecuenses and make me lose the deal or simly gave me wrong information all the time.

The manager just told me " I sorry I can not do anything if my staff give you wrong information" and just let me walk out of the gym. Before I left I asked him if ther where's somothing else I could do he said NO.

As soon as I get to my house I called to other super sports club wich is in the area, in Burbank, California. I explain them the situation I just passed through and they gave me a phone number for 24hr fitness members. It was clear that the staff and manager of the North Hollywood are not prepared to give information and resolve situatuions as the one they put me just because they now very well how to make people pay more or becasuse the don't have the right information and put clients and very sad situations as mine.

Like many of the people that have complained about 24 Hour Fitness on this website, I purchased a Lifetime All Club Membership. I purchased this membership at the downtown Seattle club, and at the time I was in a position at my employer that required frequent traveling. I was assured that the membership I was paying for was going to be good for all clubs. About two years later, I moved to Carlsbad, CA. Before moving from Seattle I was again reassured that my membership was an all club membership. I commenced going to their gym attached to their processing center in Carlsbad, CA for about a year. Before moving, I again asked the front desk regarding my membership. I was AGAIN told that I had an All Club membership which was good for all clubs.

Now here we are, I just moved to North Hollywood and a new 24 Hour Fitness just opened down the street from me. I watched as the signage went up, and the equipment went in. The signs all over the outside of the building simply say "24 Hour Fitness". I walked over there today to begin getting back into my workout routine, and after scanning my finger was prompted to see the attendant. A nice girl commenced telling me that I could not attend that club because my membership level did not allow access to Super Sport clubs. I asked for clarification, and stated that my membership was All Club. At which point the manager walked up about 7 feet from me, and looked at the screen over the attendant's shoulder. He then began to talk to a completely separate regarding my membership. He would not even look at me, and seemed to make a conscious effort to speak low-- so I could not hear him. Even the poor girl trying to deal with me couldn't hear him.

After he was done, the employee that he had spoken to relayed the message to the one handling me, who then commenced to tell me that because this was a Super Sport I would have to pay an extra $19.99 a month to gain access. I commenced getting furious, and at which point the manager finally decided to talk directly to me. He had the girl across the counter click on my membership details; he turned back to me and said, "Well, you only pay $99.00 a year. To upgrade to this level is only $19.00." I was shocked. To me it sounded like this guy was basically telling me to stop being so cheap and just pay up. We went back and forth for a couple of minutes about how despite what everyone had told me in the past, my membership simply did not allow me to access the club. Then he told me to just pay the twenty a month; use the basketball court, and be happy. Seriously? That's what the $20 bucks a month is for? A BASKETBALL COURT.

I then called the customer service line when I got home and they were of no more help than he; telling me all of the same things as if they memorize a script. The only thing different is the woman on the phone supposedly sent an email regarding my case to "upper management", so that they could look it over and call me back. To be blunt, I do not expect a call back, and plan on never going back to another 24 Hour Fitness. They are deceptive and merely trying to get rid of the people with low yearly plans. To sign-up for Super Sports, you even have to pay a fee--as if you were signing up for a completely new membership! It is ridiculous.

Shame on these people: Forstmann Little & Co., 767 5th Avenue, New York, NY 10153-0023 and telephone number (212) 355-5656.

My name is Ed. I am a current member of the old 24 hour fitness in Pleasanton CA. Recently this month, they closed this gym and openned a 'super sports club" a couple of miles away. Yesterday, i tried to enter the new club and was denied entry at first. I was told that i was not eligible for the new club, since my previous membership was a fitness club, not super sports club. I was referred to talk to a membership manager, in which he was extremely confident that i am not qualified into the club unless i upgrade my memberhip for an additional 20 a month on top of my current membership. I insisted that since they closed the old gym that i should be grandfathered into this new gym. The membership manager said "NO" that it is not on their policy. So, i requested to see the policy stating the qualifications of being grandfathered into the new club. The manager said that they dont have written policy. So, at this point he walk me over to the General Managers office to talk to him. The general manager introduced himself to me and told me that he could not grant me access to the club unless i upgrade. Again,. i requested to see the policy stating why i could not be granfathered into then new club and he said that it was a club rules and no written policy to this.

After half an hour, i was given entry to work out for the day. He said he will request for my gym usage from the corporate and determine if i was eligeable to be grandfathered in. Otherwise, i have to upgrade.

Now, this is where I'm at. I have been a member of 24 hour fitness since 1995 when it used to be on Ray Wilson Family Fitness, in fremont Ca. My orginal memberships (still have my original card stating "All Clubs") states all club. In 2001-2 I renewed my membership in Pleasanton (the old gym that they closed) and in 2002 i actually worked for them for a while as a fitness trainer. So i have been using the Pleasanton facility since 2001 and now that it is closed, I am denied entry to the new gym just because it is labeled "Super Sports Club".

I have been a member for 16 years and never had any problem and only good things tosay about 24 hour fitness. I love this club and all my good friends still works out at the pleasanton club because they were all grandfathered into the new club. I would rather not go to any other gym. But if i have pay addition fee to use the new facility, i may be forced to close this membership or attend a different club.

Being a loyal member of 24 Hour Fitness since 1998, I travel quite often using facilities throughout the west coast. I must say, the club in Gilbert, AZ has the worst customer service of all the clubs I have worked out. First, when arriving at the front desk, the employees there treat me as if they were being inconvenienced if I were to ask a question. The club is small, so space and equipment are limited. But that's fine as I've trained in small facilities before and it does not bother me. But the personal trainers on the floor train their clients by using 3 or 4 machines at a time and on each machine, they would ** with their clients about things other than the training itself, which would delay the use of each equipment. Apparently, if you do not purchase any training sessions with them, you are not a priority.

I have been in the health and fitness industry for over 20 years and have done many competitions as well as freelance personal training, and I can honestly say that the trainers there cram for a test so they can pass and be "certified", and pass that information to the clients without practical experience. I know this because I used to date a girl that had just started to work out and got talked into applying for a personal trainer position. Without any experience, she was given some books to study and took a test in which she passed.

She was immediately given clients to train and just passed information she had remembered from the books. She would come home and ask me if what she told the clients were correct or effective, **? She told me that they told her that she had to convince her clients to buy supplements and more training sessions regardless if it helped or not.

In conclusion, they are more concerned about having the client's money rather than getting them in shape. Needless to say, they are more like a retail consumer rather than a gym.

I signed up for a lifetime membership paying large amount of money upfront for the first 3 years, then $29.00 per year. My contract mentions that monthly members may have an annual increase of up to 5%, however, there is no mention of rate of increase on a lifetime membership such as ours. The salesman who wrote up the contract indicated that it would remain at $29.00 or fairly close to that every year. Well, I just got a renewal letter that says the new rate for this year is $49.00! This is 70% higher than my former rate of $29.00! I called to see if there's something that can be worked out. Flatly, I was told "It's only $20.00 more" and "Well if you don't want to pay it, you can choose not to renew".

I tried to explain that the increased percentage rate was my concern, especially in the future. She said they didn't yet know what the cap rate was going to be in the future and they couldn't commit to telling me anything in concrete! Wow! How does a company that operates like this actually grow to be as large as 24 Hour Fitness? I think somewhere along the way, they've forgotten that their customers are the ones who pay their bills. Very disappointing.

On September 6, 2007, I signed up for a couple's membership for my wife and me at the San Ramon Club. I purchased a life time membership after an in depth discussion with sales associate Kevin **. Mr. ** indicated that the membership would be good for three years, at the end of which, I would be required to pay an annual renewal fee of $29.00.

Shortly thereafter, in July of 2008, we relocated to Auburn, Ca. We continued to utilize our membership at the Roseville club. I had the local club input our change of address into the local computer and was assured that the change would be reflected throughout the system.

In or around late September, 2010, I contacted their call center asking why I had not received a renewal notice and indicated my intention to renew our membership. The agent was helpful and said that the renewal was complete. Everything was going fine until last week.

On Monday April 18th, my wife attempted to gain entry to the Sunnyvale club. She was informed that her membership was inactive. She was told that it would be $180 to renew her membership. I immediately called their call center to try to understand why. I was informed by a very argumentative agent that, "No, in fact we had two memberships." In fact, he told me that I wasn't the primary member even though I was the one who processed all of the original paperwork and transaction. He also informed me that although my membership was renewed, my wife's membership was never renewed.

I was having both a difficult time understanding this person and I frankly felt as though he was being argumentative and unwilling to listen. So I requested to speak to a supervisor. I was told one was unavailable and I would receive a call back within 48 hours. I felt this was unreasonable and requested a call back sooner if possible.

A couple of hours later, I received a call back from someone who pretty much took the same position as the previous agent. I had pulled a copy of my agreement and reviewed it in preparation for this call. I asked this person to show me where in my agreement it was spelled out that in fact there were two agreements and would require two renewals as I was unable to find anything indicating that.

Again, it was very difficult understanding this person. I understand in both cases the people were from the Philippines. But I believe he stated that it didn't state it in the contract and he would have to do some research and call me back. A couple of hours later, yet a third person called and left me a voice message that restated the "two membership, two renewal fee" position and basically threatened that if I did not pay the $180 by a certain date, the membership would be cancelled indefinitely.

I am now extremely agitated because no one has been able to identify where it specifically states this position. No one seems to want to listen to my position that this was not how things were explained to me. No one can explain why the agent who did the original renewal did not make it clear and/or even mention that my wife's membership also required a renewal.

Up until last week, my relationship has always been a very positive experience with 24 Hour Fitness. Although we haven't been using our membership much due to the distance from Auburn to Roseville, my intention has always been to pay the renewal fee each year, hoping that someday soon they will open a club that is closer to us and we can begin to utilize our membership more often. Given my treatment over the past week, the ineffective call center agents, and my growing frustration with 24 Hour Fitness doing the right thing, I am writing with the hope that someone with authority within their organization will at least call me to explain the inconsistencies I've mentioned above.

It would be a shame to ruin a long and loyal customer relationship over such an insignificant matter. I would appreciate some type of response from someone who speaks good English and can explain why I've been treated poorly.

I have written a letter to the customer service office in Carlsbad, Ca asking for a response and got a call from the Philippines. I've posted on their website and got a call from the Philippines. They are saying we need to pay $185 to reinstate my wife's "lifetime membership." They've informed me the only way to talk to someone in America is go into a club and speak to someone. I guess that's my next step.

I purchased a lifetime membership from 24 Hour Fitness in 2004. Every year I pay $20.00 to renew my membership. This year in Dec. 2010 I received the renewal notice but life got in the way and I totally forgot about paying the $20.00 for the year. To make a long story short my life finally calmed down. I had time to get to the gym only to find out that they had cancelled my lifetime membership because I did not pay the $20.00 renewal for that year. How do you cancel a lifetime membership that someone has paid in full?

Okay, I will accept the fact that I should have remembered to pay it but at least in good business practice, establishments should send a reminder notice if there has not been any payment on an account. Now in order for me to reestablish my lifetime membership, I have to pay $149.00 plus my $20.00. This is a dirty practice and I think it is very unfair.

Coincidentally, I called back to pay the $149.00 plus my $20.00 and was told that someone from the re-contract department would call me back because their lines were busy and no one has called me. Could it be that they are too busy resigning people they have canceled or they realized that they no longer offer the deal I paid for and want me to pass my 180 days reinstatement period so I can have a lifetime membership no more! The economic damage is the fact that I have to pay an absorbent fee for services that I think are truly unfair. A simple reminder notice was in order.

I signed up for a basic personal training package of three sessions. Since I liked my trainer, I decided to buy a 30-session package. My trainer decided to quit and then they put me with another trainer. Then, that trainer quit. I was told that the management would call me to set me up with a new trainer, but he never called. I finally had to contact someone to find out what the deal was. Finally, a manager called me and he was very rude on the phone. I wanted to train with a female and I could only train between the hours of 6-8 PM. He tried to make me feel bad that I wasn't "flexible" enough in my schedule and preferences so that he could find me a new trainer.

Finally, I decided that instead of having a new trainer that I just wanted my money back. I wasn't satisfied with the service and how the management handled the situation. I am very frustrated and disappointed. I spoke with the head manager, Kelsie, and she refused to give me my money back even though I am unsatisfied with the service. She said that since I signed an agreement, she can't refund my money (despite everything that had happened). Although she offered to find me another new female trainer, I would much rather have my money back. It is obvious that this company does not value customer satisfaction. If the management is that rude, no wonder their trainers drop like flies!

I received a letter dated 11-18-10 regarding an incident that occurred on 11-15-10. I don't recall a specific incident other than one of the many rude staff approaching me about not being able to use clips (loaned to me by a friend in the class with me) for a weight class. I understand the rules of the gym. However, I do not tolerate rude and unprofessional behavior from staff as I have been a longtime member of 24 Hour Fitness. Instead of a manager approach to hear my side of the supposedly altercation, I received a very offensive letter, threatening my future membership and making accusations about my abrasive conduct and use of profanity.

I am very offended and refused to continue going to a gym that continues to treat its members rudely and have a total disregard for members' concerns that when brought to the manager's attention, go unheard. Aside from the unprofessional treatment, the equipment continues to be scarce and/or broken and no compassion for members when concerns are raised. I would greatly appreciate attention given to this matter. In the meantime, I will never go to 24 Hours Fitness in Manhattan Beach ever again!

No pride in their facility. The women's bathroom has a toilet that has been "out of order" for several days. It's full of feces and it's been sitting like that for at least four days. Needless to say, the bathroom reeks. This incident is just another sign of their lack of care or concern about the sanitation of their facility.

Although I received a yearly renewal notice on 11/2008 for 2009 of $20/year at my new address since 2005, I did not receive a notice for 2010. They had my old address in their system when I joined on 12/2004 due to their upgrade and re-entered my old address. I have not been to the gym since October 2009 due to not having transportation and losing my job.

On September 25, 2010, my girlfriend came to pick me up to go to the movies and then the gym, which is right next theater. I was informed that my membership was canceled. This year has been trying, including a sick mental disable sister who I had to fight for her life for the past 5 months. I finally spoke to William today, 10-7-10, and he said that they do not have to send out a renewal notice. I had a prepaid which I paid over $600 upfront that covered 3 years and a $20 each year thereafter. I have not been to the gym due to transportation; otherwise, I would have known that it was due since they failed to send me a notice.

My contract was canceled in March 2010. Paris informed me when I called on September 28, 2010 that I could have been reinstated before the 6 months period was up from the time of cancellation. I would like to be reinstated and pay the $20. I have been a member of your gym since 1986 and I need my membership due to health reasons and can not afford to pay the upfront fees again. Does the State General Obligations Law Section 5-903 "Self Renewing Law" take effect here?

My fingerprints much less anyone else' s should not be used for Health Club Identification. Hacks can infiltrate their identification system and have personal phone numbers and fingerprints of every member of the club. This scares me because this information can be sold. There are many of us individuals who work in government, politics, law firms, as doctors, working special projects which are proprietary.

When company's lose this information to hackers we are all unsafe. 24- Hour Fitness now has our phone numbers and fingerprints as well as our bank account numbers. They never purge their old files either, so anyone can lose their identification with this new convenient system that 24-Hour Fitness hails as so convenient. I am outraged because I was coerced into putting my fingerprints into their database.

We are being forced to give our fingerprints in order to work out. The alternative was told to me only after asking and it was made clear that it would be time consuming and cumbersome. Can this possibly be legal? This company makes it clear that all it really cares about is its own bottom line. This is intrusive and makes me feel like I am in a police state. These people have no business intruding into my privacy and forcing me to choose between complying and being greatly inconvenienced.

I want to make a statement for people who go to the gym, 24 Hour Fitness. My car was broken into, and by broken into, all the windows were smashed in for a purse, which was hidden by a sweater. They have a "camera" out front, but it covers about 5 feet of area. They need security driving around to watch for break-ins as well as protecting women. Please help. 24 Fitness online had not helped me.

I have complained several times that the air-conditioner should be turned on at 3:30 am (M-F) not at 4:30 am. Also, the showers are still leaking badly. I first complained in March 2010.

Well first of all, after I moved to Indio from Portland, I was already a member of 24 Hour Fitness. I went to the 24 Hour Fitness in Indio to work out. My mother was interested in joining, so I brought her along thinking they would give her a pass for the day so we could work out. The manager at the time refused because she had once been a member when she lived in Portland, OR. So, we left or she would have sat in the entry waiting for me to workout. That made no sense to me and he was very rude. Since then, I have been working out but needed to freeze for a couple of months while I escape the heat.

I called to ask about the process and freeze my account. The representative I spoke with said it would be put on hold and I would not be charged for the month because I called before my payment date. Well, my account was frozen but my bank was still deducted for the payment. So, I called back and was told by another rep that I have to call 10 days before my payment date or I pay for the whole month. But hey, you get to use the gym. Hello, I will not be here and wanted to save the money. Now I have to pay for the month according to the rep because the computer takes the money and they can't reverse this!

What are these corporations getting away with?! This is truly benefiting 24 Hour Fitness, not the customer who is offered this benefit. So now if I just cancel, which I am going to, I am stuck paying this month and have already prepaid next month. So the 2 months I am gone, I am paying for the gym no matter if I cancel or not. Oh, call their number and listen to the loud ridicules. I guess it's music that blasts in your ear while they put you on hold. The 24 Hour Fitness in Portland, actually Tanasbourne, was so perfect mostly due to the manager. You walked in and just felt the camaraderie between the staff and it made such a positive impact on the customers. The Indio 24 Hour Fitness has a lot of work to do.

I was a customer of the club, and had let my membership expire because I was in the process of moving to another part of town. When I finally got settled in my new place, I called to try and re-purchase a membership. I was told that the price would be $249.00. I agreed, and spent 15 minutes on the call with the agent. After all my information was taken, I was informed that they could not honor that price, and had to increase the price to $289.00. This is clearly, a bait and switch tactic, and I want it investigated. They still have all of my information. I had to contact my bank, to let them know not to allow any charges to my account from 24 Hour Fitness.

I bought a lifetime membership which said that I can use all 24 Hours Fitness. But today, I went to new support sport center and they said that I have to upgrade to a new membership in order to access the the new facilities. I think is not right, because in my original contract there was no restriction for attending any 24hours fitness club. I want class action suit filed again 24 Hours Fitness.

I've been a member since the 1990s, when I joined to get in shape for a ski trip. After my year was up, I went to the fitness center and canceled - or so I thought. Unbeknownst to me, they were still debiting my bank account (I realized I should have kept watch on this, but it's my "pin money" account and I don't go over the monthly charges). Now when I went to the center, they said they can't find me in their computer. However, they can find me to debit my bank account! It's been at least ten years, probably closer to 15! $36 a month for at least ten years, probably closer to 15, so $4320-6480. But I'm just one person and my former boss had the same situation where they charged him for years without him or his daughters ever stepping foot in the gym. I'm not sure if he ever got it resolved.

Reading various complaint boards, others are in the same boat. There really should be legislation that after a certain amount of no use, the client's membership should be canceled automatically or at least contacted and given the option. Not fair!

24 Hour Fitness deal. Pay upfront for 3 years, you will only pay $50/year thereafter. I paid one-year membership July 2009 through their website and it will expire soon. A lot of members are enjoying paying only $50 per year, but 24 Hour Fitness took away this deal last July. This deal was only informed to customers who visited and signed up with a sales person. It was not informed in their website at all. It is not fair! Do I need to buy a membership for 3 years, and then I need to buy it again? Price will go up each time.

I went in to Northridge Super Sport to get my husband a membership. I had had mine for 20 years. I was told I had to upgrade and pay what he's paying, which is $45. I felt like I should get a discount because I had been with them so long but they say no. Then I was told that I could add on to his membership for $34 and cancel mine or keep my same account and they would link us and lower my dues. That was a lie. John ** is a liar. Don't go to him. There's a class action suit pending against 24 Hour right now for stealing money after you cancel. Beware! I spoke with my bank and they said to cancel my checking account or pay $32 to file against them for six months. It's like cancelling a check. They will fight for six months.

I have complained 4 times over the past 6 months about a missing shower stall door and shower doors that do not close all the way. The first time, I was assured it was being 'taken care of'. The second time the employee told me they had ordered a shower curtain and they just needed maintenance to put it up. Two months later, I complained to 'the manager', Jennifer, and she assured me that they had just purchased a shower curtain and it would be installed by 'this' Thursday. That was 3 weeks ago.

Today, I complained for the 4th time to facility manager, Scott **, who assured me he would 'take care of it' and give me a call back today. I told him not to call me until he had an actual date the door would be fixed. He was not able to provide me with his manager's contact information or his manager's managers contact information stating he 'was not allowed to give it out'. I just got off the phone with the 24 Hour Fitness customer service line and was assured my complaint would get a follow up call within 72 hours from Scott's manager. I told them also, that I only want a call back with a committed date on when the doors would be fixed.

That 24 Hour Fitness has so many members now. You can hardly find a parking space. You get monthly maintenance fees from several of these members 24 Hour Fitness, maintain your gym!

I started my membership at this gym about 8 years ago. It was well kept and clean. I have never been late with my dues and now I feel that they have not held up their facility. A filthy, unmaintained gym with employees who do not address the concerns of their members and lie to their members about commitments is not what I signed up for. I feel they should compensate for not being able to maintain their gym.

I received a free gift certificate for an annual membership to 24 hour fitness when I attended a 49'ers game. I brought the certificate to 24 hour fitness and filled out the necessary paperwork to receive my free membership. They have been charging me for 4 months despite the fact that it was a free membership I received. I've been on the phone with them twice to try to get it rectified and now need to go in person.

Safety Problem - Almost killed by 3/4" thick glass door leading to the gym that shattered as I tried to go through it. No safety or shatter-proof glass. I was passing through the right side door carrying two dumb bells when another member decided to also use the same door rather than the left side door that he should have used to exit the gym. He bumped me on the way out the door and I leaned slightly toward the left side of the door frame, catching about two inches of the dumb bell on the glass door. It came down with a thunderous roar, and broke into thousands of pieces with shards flying 10' from the opening.

Tried to talk with the Manager about the problem, 3 times, and he dismissed me. Totally inappropriate response to a huge risk management issue. There are a number of safety issues imbedded in this complaint. Because this is such a repeatable problem, with such significant consequences, I felt compelled to report the matter. Cut arm, requiring no stitches.

I can only reserve court 72 hours before the time wanted. It has already been reserved more than 72 hours before, each time I have called for the past 4 times! This is not fair. Follow the rules!

I've been a member of 24 Hour Fitness since 1992. I purchased a lifetime membership and paid for 3 years upfront in order to get a guaranteed low renewal rate and access to all 24 Hour Clubs. I was attending a large beautiful club in Rancho Cucamonga on a regular basis. Several years later, they opened a new 24 Hour Fitness Sports Club and then closed the other. I was told I would have to upgrade to the Sports Club membership to be able to access the new club or I could attend a smaller club in South Ontario. I showed them my original contract that allows me access to all 24 Hour clubs, not active clubs, not sports clubs, but all 24 Hour Fitness Clubs. Still, I was denied access.

I attended the smaller club in South Ontario until it too closed in 2009. This was just after 24 Hour Fitness opened a new sports club in the area. I was told I would now have to attend the club in Chino or Montclair, California. These clubs are miles from my home where the sports club is within one mile. I recently checked my 24 Hour Fitness online membership account for the cost of the upgrade. It states that I am eligible, but it's going to cost me $20 a month more in addition to my yearly dues. Since 1990, I have been and I am currently a member of LA Fitness as well. They've converted all their clubs to the executive type, the equivalent of the 24 Hour's Sports Club. As the executive clubs opened and the smaller club closed within a given area, they gave the members in that area an automatic upgrade at no additional cost. This is how I believe a business with integrity honors their contractual agreements.

My wife, sister and mother signed up with 24 Hour Fitness 3 years ago. The sales person told us we could go to any 24 Hour Fitness locations and that they are opening up a new location right next to where we live within 6 months. We signed up for these reasons only. It took 3.5 years for this new club to open, not the 6 months that was told to us. We were all so excited to go on the first day. We didn't even care it took so long to open. Once we got there, they told us that we had to upgrade to be able to go to this new club. We were told we could go to any 24 Hour Fitness. I specifically asked that question.

The sales people will say whatever it takes to get you to sign up. I talked to so many people coming inside the club, and they said they were told the same thing by their sales person. I am going to give them a chance to do what is right or I will start a petition and then a class action lawsuit. A verbal agreement is also considered a contract. They lied to so many people. Any lawyers that want to take on this case? Please let me know. I will have no problem getting 1000 signatures for you. If you need more, I can do that to.

Basically everybody that they signed up, they use the words any club. Everybody walking in was shocked, but most people don't complain. They have 30 days to try it for free. They will either pay the upgrade or stop coming. I can get all those people to sign the petition. They just need someone to initiate it. I think this is absolutely wrong. I will have to do whatever it takes for them to give me what they promised. It's not even about the money. I can afford the upgrade. It's that they lie and then they can look you in the eye and just say "Too bad, so sad."

The upgrade is $160 per person per year. That is $640 per year for the all of us. This is on top of our annual renewal fee of $99 per person per year, plus $1500 per person for the first three years. I would of have never signed up if they told me the truth. I want them to upgrade us for free or return the $6396 that I paid to them already. For a class action lawsuit to get back all dues for everybody. Let's say it's 1000 people, that is 1000 times 1500, which equals 1.5 million dollars. Let's say it's a 60/40 split. A lawyer stands to make $600,000 on every 1000 clients in a class action. I think this could be huge; who knows how many people you could get in this class action. There are a lot of 24 Hour Fitness members. They used this same line on many people. Most people don't live close to a Super Sport, but that doesn't matter--they lied anyways. Almost every member can be part of this lawsuit.

I have been trying to cancel my membership and get a credit adjustment. My membership was on a "freeze" since I am not working and unable to pay fees at that time. I could not go into my account and make updates or cancel due to the freeze. My membership was reactivated April 16th, although the customer service rep. informed me that there's a lower rate I could receive of $44.99 instead of the $64.99 and I could cancel my account. I informed the rep. that I was still unable to come into the gym as I am not working, she activated the account at the higher rate of $64.99. When calling the cancellation line, it is always busy with a recording that they have a high call volume of calls.

I phoned the Fordham club which I am a member and spoke with the club manager who told me to come in, however, when I arrived at the club I was told that both managers were out on a break. I left my phone number for either of the managers to call me, however, no one called. This process of cancellation is a run around scam. The club has over 2,500 members so I do understand why they try to keep members paying them and cannot come to the gym. The cancellation line is bogus!

On April 19, 2010 at approximately 5:50 p.m., I returned from working out at the 24 Hour Fitness located in Hollywood California. Upon returning to the men's locker room, I noticed my combination lock ajar but still on the ** locker door. I removed the lock and the first thing I noticed inside the locker was my brown wallet laying beside my gym bag. I knew I locked the lock before working out and I also knew I put my wallet inside my gym bag.

Upon opening my wallet I noticed the $800 I had for my rent was removed. I also noticed later that my JC Penny credit card was also missing. I immediately went down to the front office area and asked to speak with the manager. An employee behind the glass area asked me what I needed and I said that my locker was broken into. He then said he would get one of the managers for me. A few minutes later he said I could sit down at a desk with a man who was talking on the telephone. A few minutes later the man whom I later learned was one of the Membership Managers named Jack ** hung up the phone and asked what he could do for me. I asked if he was the manager and he said no, I'm one of the membership managers. I told him that my locker was broken into. He grabbed a form and began asking me questions as to what had occurred. I informed him of the above statement and he filled out the form. I asked what was going to be done about it and he said there was nothing they could do other than post up a few signs around the building. I then asked him for a copy of the report and he said that he couldn't do that but could give me a number if I called him the next day. He didn't explain what the number was for. He gave me his card and I left.

The next day, April 20, 2010 at 11:11 a.m., I called Jack ** and spoke with him. He said he would have to transfer me to the service manager because he was the one who input the information into the system. He transferred me to the service manager but no one answered the line. Jack picked up the line and said that the person hasn't input the information and therefore didn't have the code but when they get it in and they will call me back. That was the end of the call.

I called the next day only to find that Jack ** had the day off. I asked to speak with the manager and they put me on hold long enough for me to go the bathroom and take a dump. When some guy got on, he said the report wasn't input yet and that I would have to call the corporate office. I asked for the corporate number and hung up.

The next day I called, the receptionist who answered the phone listened to my story and said that I would need to speak with the district manager (who by the way wasn't it either) and that she would give him the message. By the way, her name is Chelsey. I'm not sure if I spelled her correctly but by this point I don't give a **.

The next day Buddy called me at 3:55 p.m. His name is Buddy ** and he's the club manager. (I think that's something like the village idiot.) He gave me the incident report but he couldn't give me a copy.

Folks, I know I should've called the cops when it happened and they would've made out a report, not to mention it's bad for business when companies have boys and girls in blue come walking in their door during the busiest time of day. But back to Buddy. I've had better conversation with things that got stuck on the bottom of my shoe than I had with this club manager. The village, did I say that all ready? Anyway, he was worthless. Maybe he's a nice guy when he's out giving headroom to somebody but I understand why a person like that is working at 24 Hour Fitness because apparently he's not fit to work anywhere else. Do I sound angry?

This is a relatively new 24-hour fitness super sport and the gym is in excellent condition. The problem with the facility is the Jacuzzi. It's never working properly. But that's about it. The problem with the gym is some of the staff and a lot of the members. Some of the staff are just plain rude, mean, and non-caring of the fitness experience of their members. They're basically there for their glitz and glamor and impressing those around them. It's just not run very well because the locker room is always filthy dirty with towels all over the place and usually none clean.

But there I got to blame a lot of the members because of their slug-like personality and not being able to pick up their towel and disposing it into the proper bin. There are also a lot of territorial bullies in the weight rooms that have nothing else to do but criminalize other members—probably steroid-induced cops working out. Anyway, the facility isn't bad. But for me, the people need to be replaced.

Please be cautious when cancelling membership. I have a very busy schedule. I called the 24 Hour Fitness to cancel. They said I needed to personally go in to cancel, so I got off work early to do so. I walked in and saw 3 guys. I told them I needed to cancel my membership. One of them asked why and was trying to persuade me to stay. I said I did not have time to work out due to my work schedule. He asked for my photo ID, searched me in their system, and said it was cancelled. That was it.

Well, months later, I noticed I was still getting billed by 24 Hour Fitness. I called to ask why if I had already cancelled. Well, it turned out it was never cancelled. In order for my membership to be cancelled, I needed to sign a cancellation form which I was never informed of initially when I had cancelled. How was I supposed of such requirement? I truly did trust the staff to be honest. I feel scammed. The staff member knew what he was doing. I wish I could have gotten his name.

This has never happened to me. I truly feel like I was robbed. I will never ever go back and join that club. I don't care what kind of deals they are offering. They scammed me, and I will never forget that. I will never recommend this club after my experience. Please, to avoid headaches, make sure you go in the club to cancel and sign a cancellation form and read all your bank statement carefully. I unfortunately have very limited time and literally paid the price.

I have a complaint about 24 Hour Fitness; they just opened a brand new one in my area. I joined Harts Gym back in 1997, and I was told all gyms for an upfront fee, so I did until 24 Hour bought out Harts. I have been going to 24 Hour and been a loyal member, even when I didn't live close to one. So I was eagerly waiting for one to open up close to my new home. They finally did, and have been going for about a month until today when they said I had to pay more because of it being a super sport. I should be grandfather in, should I? You would think so, but I was told no. I believe this is unfair practices, and will be filing a complaint with the Better Business Bureau. I want and think that there should be a class action suit against 24 Hour Fitness on behalf of all old Hart's members.

This has got to be the dirtiest 24 Hour Fitness gym in Northern, CA. The locker room floor always seems to have trash strewn on the floor, the urinals reek of old urine and today, there was soiled toilet paper on the floor of the handicap stall. When I told the front desk guy, he said someone would take care of it. When I left one hour later, I checked that stall again and it was exactly the same. Disgusting.

Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective, Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership". This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates.

There have been some complaints about a particular night shift employee of this facility being rude and disrespectful to patrons other than the ones that he is flirting with. My understanding is that complaints have been taken to the Management staff of this facility and there has been no action or follow through. Hey Rob and Josh ("Managers", far from it), since you guys can't follow through with your employees, maybe that just tells us (trust me, there are a number of us talking now) who is really in charge. If it's not you guys, must be your employees huh?

This is the end result of putting people into a management position that is above their level. The complaining patron did not even get a follow up phone call saying that they are working to resolve the problem, maybe a call to apologize, nothing. These guys are terrible and 24 Hour Fitness hiring them as managers, shows their value of the customer. Spend the money and get real customer service oriented managers in there instead of cheap labor that don't have one ounce of respect for the customer.

Here is the most effective method of cancelling the 24 Hour Fitness membership, whether you used debit or credit cards for the membership fees to be deducted every month. "Cancel" the card! Call your bank or credit card company and report your card "lost!" They will automatically issue you a new card with new debit or credit card numbers. 24 Hour Fitness can't deduct the monthly fees and you will not lose out on the cancellation scams.

When we join, they charge us the first and the last month membership fees. When we try to cancel, they always charge us for another month of service before they stop the service. So where is the initial fee they charged me in the beginning for the last month fee when I joined?

Sometimes after you thought you've cancelled, they still deduct the monthly charges afterwards like my scenario. When you call customer service at 24 Hour, the automated service that deducts the monthly dues is a whole different department, which even the Customer Service department has trouble getting a hold of.

Cutting the long story short, "call-and-cancel" the cards. Tell the bank or credit card company that you lost the card. Don't say it was stolen! They will honor legitimate charges to your account even after they replace your old card with a new one. A little mix-up in our financial laws to benefit the credit card companies and the banks. Remember to say, "lost" not "stolen!"

I have been a member of 24 Hour Fitness in Portland, OR for almost nine years. My husband and I signed up for a multi-year pre-paid family membership on the All Sport Club plan, each with $99 annual membership fees thereafter "for life." We have primarily worked out at Club 562 in the Pearl District and have had the same complaint for about 5 years. The Group X classrooms are not well ventilated so the doors are frequently propped open. This results in competing noise levels, from the already too loud music in the main gym plus the booming music and PA from the Group X classrooms.

I repeatedly complained to the ever changing management at Club 562 (thinking that 24 Hour Fitness would want to balance the needs of all guest members) and was always told the classroom doors were to remain closed for the ventilation system to work; but, oh well, I should adjust my schedule around Group X classes or wear ear plugs. I knew then that my membership didn't count but persisted in trying to get 24 Hour Fitness to address the underlying problem or turn the volume(s) down. In the end, I adjusted my schedule countless times by cutting my workouts short due to the ventilation/noise issues. At other times, I turned around and left after walking in the front doors and hearing the blaring music overhead and Group X classroom noise upstairs (more than 50 yards away). Since we live within walking distance of Club 562, and with low annual fees, we justified the ongoing annoyance and inconvenience as well as many other problems along the way. Until now.

Club 562 is currently undergoing its second remodel within the last 5 years (likely because it now has to compete with the one year new LA Fitness in the area), so I hoped the ventilation problems in the Group X classrooms would finally be addressed. Instead, my last complaint to the current club manager was met with the threat of my membership being terminated. I filled out an online complaint to "corporate" with a request that the matter be escalated to the regional manager. After two weeks and several phone calls and e-mails on my part, I never got a response from the regional manager, just a form letter from 24 Hour Fitness USA, Inc. indicating I am the problem and to cooperate or be terminated! The form letter is quite inaccurate and outright false with respect to "warnings" to me by club management. The current manager didn't even know my name until two weeks ago. Looks like classic CYA.

Prior to receiving this letter, I had spoken to another manager at Club 562 and was told that the HVAC wasn't "hooked up" in the newly remodeled cycle classroom and that people were over-heating in there so the door had to be left open. I followed up with the city regarding the building codes and inspections and learned that Club 562 was fully operating in the remodeled classroom 2 or 3 weeks before it was inspected. I doubt members taking the cycling classes realized the HVAC wasn't working or that the final inspection wasn't conducted prior to occupancy as noted on the permit. The second part of the remodel was under construction for a month or two without an approved permit since that just happened on January 22, 2010. The gym has remained open to members to enjoy the paint fumes, dust, and added construction noise, and is scheduled for completion some time in February or March. My husband and I will not be around to find out if 24 Hour Fitness will continue to put our health and safety at risk.

I now see how paying about $8 per month as a member does not support a clean, comfortable, and healthy gym facility at 24 Hour Fitness or the desire to retain customers. It seems like a great deal at first, but buyers beware: your great deal "for life" can easily be turned around by arrogant 24 Hour Fitness club management. The 24 Hour Fitness business model is geared at packing people in, not providing quality gym facilities or customer satisfaction over the long term. We are now looking forward to taking our business elsewhere. On a positive note, everyone at Club 413 in downtown Portland was extremely understanding and helpful in providing management contacts and canceling our memberships. Health, safety, and well being are at risk. Rather than deal with ongoing problems, my husband and I chose to cancel our memberships.

I have had gym memberships for 10 years. A few years ago, I joined 24 Hour Fitness in Santa Rosa, CA and I called in February 2009 to cancel. The cancellation department offered to "suspend" my membership to preserve the rate for me and I agreed. In August of this year, 24 Hour Fitness began charging my card again without notifying me. I noticed the charges in December and called to ask them to reimburse my account and they informed me that they could only reimburse the last four months so I would lose $39.95, one month's fee.

I purchased an all clubs membership with a friend in 1997. For a while I enjoyed the benefits of that membership at all the clubs on Oahu. The reason I purchased an all clubs membership is to workout whenever, and wherever I wanted. Today I invited a friend to come workout with me at the new club at Pearl Highlands, only to be denied access, if I didn't pay for an upgrade, and embarrassed me in front of my invited guest. I spoke with a manager who informed me I could upgrade for an additional $180.00 annually.

Members who purchased their memberships at Pearl Kai were offered the same upgrade for $128.00, because their club was closed. I have a few problems with this. When I purchased my membership, I was able to visit all the clubs on Oahu, which is what I wanted, now I can't. If I purchase an all club membership, isn't any club you close, my club? Why wasn't a member since 1997 offered a discounted upgrade? Why should a member who purchased an all club pass, good for every club in existence on Oahu, have to pay for an upgrade at all. My long standing membership doesn't rate access to the new Super Sport? Why not?

I purchased a lifetime all sports club (the highest they offered at the time) membership. I'm still alive, but now I've got to purchase a new lifetime membership, because all of the new clubs being built are classified as Super Sports. This is no way to treat longtime loyal customers. I've been gaining weight, and the cost of getting a great workout was locked in, based upon the agreement between 24 Hour Fitness and me. I can't pay less, when the service or gyms aren't as clean as they should be. Why are they allowed to add towel service and pimp me for an additional $180.00 to workout? Who can afford to pay for fee increases now? I could join another gym, but I paid for a lifetime, and that's what I want.

They are definitely up to no good. They will not document anything at all.They switch management all the time.

I called Club Manager Mike N. who never took time to return my call. Many members have been told by staff if they don't like it to go somewhere else. The maintance man tells us that management doesn't want to spend money to fix anything. Last week I left a message on District Manager Alex telephone line relating to this problem which he's sending someone out to inspect.

I work with public and understand importance of having everything working to keep a customer and increase sales. There needs to be a certified or better maintance person who knows or has gone to school to repair these items listed below. The maintance person gets there and can't even replace a light bulb in sauna seeing there's only one light or no lights working. I think it's time to bring another maintance person from another 24 hour fitness to fix these items or hire someone from outside who knows how to fix. The Manager needs to walk looking for needed repairs and talk to members to listen to there concerns. This would save club money in long run. Same thing goes with cleaning other clubs Brea and Santa Fe Springs swimming pool wall tiles and windows are free of water spots and water bugs.

The women locker room has a restroom stale broken for over a year with a yellow tape across. Women showers have a door missing, and three stales faucet handle broken which doesn't allow you to take a shower. The showers need a good scrubbing.

The men's locker room has a commode plugged up not working for over a year. Handicap shower has no water handle to take a shower and curtain missing. Most lockers can't be used because members leave there stuff overnight. The men's locker room showers need to be scrubbed very dirty.

Pool Shower drain needs to be cleaned there's a bunch of water flies on wall and come up when you turn water on. Same thing happens with drinking fountain. Gym equipment- Needs to be welded. Sauna- The sauna lights are always burned out or not replaced just has one light instead of three lights. Door handle is broken, and temperature not working. The glass door is always filthy with spots because cleaning crew doesn't clean.

Jacuzzi- Jets broken or water is cold not hot. There's dirt at bottom of and tile needs to be pressure steamed to remove dirt and germs.

Pool- not at correct temperature very dirty. The pool gock coming off or missing. The tile in pool area needs to be scrubbed and walls need to be painted. The equipment room outside door plates is rusted and could easily be painted. Clocks- Not working a simple battery is not replaced.

I hope my concerns will not be overlooked or blamed because of economy. These are simple repairs and cleaning which should be done on a regular basis. I haven't been able to exercise with this equipment broken.

Slip & Fall. In order to get to the lockers, you have walk past the walkway from the pool, which is always soaking wet and on bare tile. You also have to walk past the entry to the showers, which also track a ton of water all over the floors. You cannot get from outside the facility and to the locker rooms without walking directly through the path from the pool to the lockerroom and past the showers.

Near the pool door, there is usually a caution sign. I closed my locker and started walking out of the locker room and both of my feet simply went out from beneath me. As I was falling, I reached behind me to break the fall with my hand/arm. Well I broke the fall, that's for sure, but I also broke my wrist (which had been broken 5 years earlier playing baseball); I separated my shoulder (level 2) and have something very seriously wrong with my elbow and forearm, which my doctors are trying to figure out.

Here's the rub, 24 claims that in my contract, I waived liability in my membership contract for use of their facilities. I agree that if I signed it, waiving liability for working out, or by being hurt by another person who dropped a weight on me or something, then I would have nothing to b***h about. In my case, however, I did NOT waive their liability if I got hurt simply walking out of the locker room. They disagree. They also point out that the caution sign absolves them from liability.

I would agree if the floor was wet because they had just mopped it, but the floors are wet 24/7. They have to be wet because the way they designed the place, it's impossible not to walk through water to get to your locker. They also claim the water on the floor was open and notorious, and because I knew they were wet, they were not liable. I find that a poor argument becaused, based on their argument, their floors could be made of ice, and all they have to do is post a caution sign or tell you "by the way, be careful, the floors are made of ice, and if you fall, it's your problem."

I'm all for taking responsibility for my carelessness, but 24 had a duty to provide me a safe place to walk (and to work out). I simply don't buy their arguments.

I and my family (3 children) have been a member of 24 hour Fitness since 1998. At the time I joined, I was told that my membership price would be for a lifetime and that it would not go up. I joined early, before the club near my home was completed in order to receive a promotional price. I was told that we would be able to go to not only the Active Clubs, but also the Sports Clubs. The Sports Club as I was advised would have the pools and the basketball courts, which is what we were looking for. So I paid for this added benefit (Sport Clubs).

Recently a new club opened in Pearl City, and we are told that it is called a Super Sport and we cannot go to it unless we upgrade an additional $9.95 per person (bringing our family plan to an additional $40.00 more a month). I are told that the Active Clubs are being turned into Sports (even though they do not have the pools nor the basketball courts). Another 24hr Fitness Club located in Waikiki has recently been changed to a a Super Sport, even though it does not have the basketball courts nor the swimming pool, the only addition was a towel service. What kind of sport is that? I would only consider that a regular club, not a Sport given the lack of amenities and what we had been told Sports Club would be. Now we can no longer go to that club.

I also have been told that any new clubs opening up will all be the Super Sports Clubs. This means that our memberships will not work, and we would be forced to upgrade to be able to continue to use any of the new facilities. It looks like this is a marketing ploy to force all of the old members to upgrade in order to continue to use the 24 hour Fitness clubs. This does not seem fair, based on what we were told when we first signed on. My whole family has been members for over 11 years. I think this is very unfair and am complaining directly to you and hope that you will come up with something that is fair to your long time members that who were never told that eventually, we would not be able to use our membership at the newer clubs because they would be named something else in a higher category and that all the present Active Clubs would be renamed to be the same level that the Sport Clubs are named, even though they would not be upgraded with the amenities we were paying for.

This also comes at a most inappropriate time being that the unemployment rates are higher than it has ever been in the last 20 years. This seems to be a bait and switch.

Took a tour of the West Seattle 24 Hour Fitness. Manager who toured me was VERY pushy and salesy and wanted me to buy very expensive and unnecessary personal training. All the trainers I saw were in terrible physical condition. Gym was absolutely FILTHY. The men's locker room smelled awful. Like it hadn't been cleaned in days. I spoke with some members while there and they said that the gym has gotten progressively dirtier over the past few years and that all of the other ones in the Seattle area are just as dirty. I wanted to take a shower after walking around in there.

I did not say anything but mainly concerned for my PERSONAL properties. She opened a wooden drawer apx 30 inches long. It looked completely messy like someone just randomly threw some old dirty rags into the drawer. then I realized that my towels and bathing suit are inside that drawer, being tossed around like trash.

so here is my legal questions: 1. what actions did they take to ensure that my lock has been on the locker for more than 24 hours (overnight)? did they have a camera in the locker room focusing on my lock indicating that i did not use the locker during the time? 2. did they make attempts to contact me prior to cut the lock off? 3. do the staff at 24 hour fitness know their customers so well that they know which lock belongs to which customer and when that particular customer (lock's owner) last showed up at the facility?

I believe their actions are completely arbitrary and against our constitutional rights. There is no warrant for them to cut my lock off and they should not have done it if they can not justify it. If you are a lawyer and reading this, I would like to sue them for violation of my constitutional rights.

I bought a 24-Hour membership five years ago through my company. They were fine for the price for a couple of years but then the facility became filthy and smelly and the staff surly. Went on line to my account only to cancel only to find that you must talk with them to cancel. So called 14 days before the regular auto-bill date and sat on hold for one hour before I hung up. Nine days before the auto-bill date I tried again and sat on hold 25 minutes listening to how I could get faster service by going on line! Finally got a live body whom I could barely understand who tried to sell me everything in the book. He finally agreed to cancel it and then I was told that there is a 10 day cancellation notification!!!! Charged for another 30 days! Think I will recommend them ever?

i work out different hours depending on my schedule morning, late late nights..i never one saw anyone cleaning. i used to workout at bally's and the cleaning hours are every few hours,since I have the all club I keep driving to differnt location to find a clean gym.I assumed a good area must be well santized but nop every where is the same..chunks of hair in the women shower. The stream smell like moles. The steam room out of order at two a month.

Well I bought a 2 year membership from costco in august 2008 and I was told I am able to go to all 24 hrs nation wide. I move to keller and there is a 24 hrs fitness that was just built and its a super sport. I was denied access to work out and needed to upgrade my membership basically the monthly fee was going to be around 40 or more dollars a month because whatever I bought my 2 year membership fee would cover the intiation fees for the new gym I was like this is b.s. I bought this 2 year member ship and cannot use it Im not going to throw more money down the drain. Can anyone help? Im needing some answers.

After the Allen, TX club had been open about a year, they installed a large ceiling fan (blades are about 10 feet long). They keep the fan on at a very high velocity. It feels like working out in a 15mph wind. When they initially installed it, the front desk personnel said they got several compaints a day. In all fairness, they also got some compliments. I hate working out under those conditions. I wrote the company three times, but they never responded. Judging by these other compalints that are posted, they truly lack in customer service. I called the City of Allen, TX Department of Environmental Services. They said there were no ordinances covering the fans velocity, but if they received more complaints, they would look into it. The managers at 24 Hiour Fitness say they can't adjust the speed, but it is set at a significantly lower speed during the winter. I paid a lot of money for my membership upfront so I would have lower renewal rates. I am sure 24 hour fitness doesn't care if I stop going there.

For people that want to join 24 hr at Puente Hills, PLEASE make sure to take the tour and look around demand for management to CLEAN the place hopefully they will pay attention to you.

I have been a member for about five years, when 24hr bought this club from Spectrum everything changed, this club is now filty, it is never clean I see member complaining to the manager but nothing is done,the locker rooms are missing doors, the carpet is stained, the toilets smell the showers are missing pieces of tile, the steam room has been out of work for months, they screwed the door so it can not be open you can hear the steam, if it doesn't work I don't know why they don't turn it off. You need to see this place so you can have an idea of how it looks new members are lie to when they are told about the amenities what they don't know is that the stuff don't work.

For people that want to join 24 hr at Puente Hills, PLEASE make sure to take the tour and look around demand for management to CELAN the place hopefully they will pay attention to you.

use of the pool facilities are always being repaired i was told when i joined that it would not be an issue that the pool facities would function with out failure the main reason i joined 24 hr i swim for my health and well being

In April of 2009, I called to cancel my membership because I wanted to join another gym with better rates. I was told that I could not cancel through membership services. I had to go into the branch in which I opened my account. On May 1st, I went to the High St location in Oakland Ca. I told them I wanted to cancel my membership. When asked why, I told the membership manager I could get a better rate at another gym. He gave me a pitch about the other gym being in bankruptcy and how 24 will match the other gym's rate for me. I agreed to stay. What a mistake.

My May 10th billing cycle came. I was charged my initial amount. I called and was told that I made a change in the midst of cycle, therefore, would be billed complete amount. I don't agree since you pay a month ahead but I accepted that answer. June 10th came, no reduction. I called customer service. They said although it was in the system, it wasn't authorized. I needed to contact the club manager. I was told the $10 difference will be credited back to my account. I called the club 3 times, left messages. No return call.

I went into club. Manager said everything was fine. July 10th, no reduction, no refund. I called the same day and was told that that refund was not processed. Now, I was told I would receive $20 credit in 5 business days. Today is July 20th, no refund. I called again and spoke to 1 representative who placed me on hold then hung up, and another who said that I have to wait an additional 5-7 days from the date of the processing for the refund. He stated they processed it on July 17th. I advised him that is not what I was told and would like to speak to a manager. He said there was not one available. I told him I will hold. He came back and said that I cannot hold and someone would call back within 2 business days. May 1st was the day my contract was changed. When I asked who else I can speak to to get matters resolved today, he said the club manger, the one who said everything was okay twice. I am so frustrated.

Now, when it says individuals you have dealt with, it is really hard to say because you can't get these people on the phone. My card was charged for $629 for personal training continuance I never authorized or signed a piece of paper for. Don't try calling their corporate line - they just revert you back to the club and say, "It is our policy that the club manager deals with this and we have emailed them." Good luck getting that person on the phone. I have been trying to get my unauthorized payments back for 2 months now. Good luck. This has caused overdrawn bank account and fees due to being told I was receiving a refund, but I later found out the girl at corporate merely fabricated that story to get me off the phone. Ridiculous.

I am writing this email due to an incident in 24 Hour Fitness gym located in Rancho Pkwy, Lake Forest, CA 92631. On June 5th, 2009 around 9:00 pm, I injured my leg in the 24 Hour Fitness indoor basketball gym. At that time, I wasn't aware that I broke my fibula and I was in a lot of pain. After a few minutes, I was able to drag myself off the basketball court and lay down at the sidelines trying to elevate my leg but the pain was too much to handle. At this time, I called my wife on the cellphone to come and help me.

Twenty minutes had past and still no employees had come near the basketball court where I could have asked for assistance. So, I had to drag myself outside of the basketball gym. Thankfully, my wife had arrived and then notified the front desk that I had been injured. We immediately requested for ice packs and ace bandages, but the employee at the front desk informed us that she only had one emergency ice pack (the kind that you pop and shake to make cold) and no ace bandages. She even commented that they didn't have much of a first aid kit at all, only a few band aids and gauze pads.

Long story short, this facility was not equipped to handle any injuries like the one I was experiencing. The lady took an accident report but I never heard back from the company again. The following day, I went to urgent care and they did x-rays and confirmed that my left fibula was broken. The doctor also said that if the facility had adequate first aid equipment that the damage of the swelling and the pain that I experienced would have been minimized. After a day or so, I called the 24 Hour Fitness to talk to a manager and informed him of the situation, and about his inadequate first aid kit. He said that he would look into the matter, but I also have not heard anything else back from him.

So, I called the corporate office and left a message with their loss control department and I still haven't heard back from them in weeks. I called the corporate office the second time and spoke to a customer service rep and she took down my information and statement and she promised me that someone from management would contact me, but I still have not heard anything back from anyone. I am hoping that this complaint will be heard and something could be done from this communication.

I have gotten 3 phone calls today for an unpaid account that has been paid. They stated that I had to go to the local location with a copy of my bank statement to prove that the charge went through. I refused and gave them the confirmation ID number from my bank and they hung up on me!

I called the customer service line. They offered to compensate me a free month, but I refused anything but a monetary refund because I am cancelling my membership. She refused and I requested a supervisor. I was on hold for 26 minutes! I then spent another 20 minutes on the phone with that "supervisor" who did nothing to resolve the issue. I spent a total of over 70 minutes on the phone. I demand a refund for those cellphone minutes!

I was denied entrance to the club in Ontatio, as it is a ''Super Sport Club.'' Nowhere does it mention anything about being a Super Sport Club. I bought the first membership some time ago and then upgraded it to Sport so as to go near my job. Then this new club opens, and they say I can't go there because of the new status. What's going on? I don't think I should have to now pay more to upgrade again, when the last time I upgraded I was told that this would get me into all clubs. They want to charge $10.00 more to upgrade membership to this club.

My wife and I had had a membership for 24 Hour Fitness for nearly 12 years. Foolishly, it was a month-to-month agreement which resulted in our paying way more than necessary.

A few of the group exercise instructors announced that a new facility, with more comprehensive features, was to be at a location that would be even closer to home. They said that current members would be automatically "grandfathered in," so that we could have access to the new facility when it is ready. We spoke to the manager (Darnell) who confirmed what the staff members had said. To be grandfathered in, though, we would have to have a longer term membership than monthly. We pre-paid for two 3-year memberships at the club we'd been going to for years. As the work on the new site progressed, information began to change.

Darnell said that he would only be able to "grandfather in" 300 members but that we shouldn't worry--he would "take care of us." More time passed; his story evolved. We were told "Well, corporate does funny things and it's beyond control." It seems we'd have to pay an upgrade. But, don't worry, even though he would be transferred to a different club prior to the opening of the new site, he'd give me his personal cell phone number and be sure to "take care of me."

Other members who had also been lied to were beginning to revolt. Petitions were being circulated and lawyers consulted. Darnell soon disappeared. We got a letter from 24 Hour Fitness which said that we'd have to pay an upgrade after a 30-day grace period. The new site opens in only a matter of days. It is absolutely shameful that a company apparently has to resort to outright lies and manipulation as part of its regular course of business. I am still frustrated and angry about the series of lies from 24 Hour Fitness.

When I first signed up for my membership, I also signed up for the 3 days with a trainer. They asked me for my schedule and phone number and told me they don't know if and when they would have someone available and that they would contact me to set something up. Twenty five days went by and I didn't get one phone call from the club. In the interim, I was in and out of the hospital because I was very sick and I also quit my job.

I called the club and told the receptionist I wanted to speak to someone about getting a refund for those training days, as I was no longer a member and I have never received a phone call to schedule anything. The gym technically did not spend one cent or even one second on trying to fulfill the training sessions. She told me someone would call me back. No one called me back so I called the next day and spoke to Sven. Sven told me he could not issue a refund and that Mike, the manager, would have to speak to me.

Again, I did not receive a call back and then I got my husband to call the next day. At this point, it was now after 30 days, which Leighton, the other manager, said even if he had the authority to give a refund, he could not and would not give the refund as it was 30 days after I purchased the package! Let it be known, it was after 30 days, because no one would call us back or even talk to us about the situation. We tried rectifying it before the 30 days.

Leighton gave us the number for the corporate office, which my husband called and spoke to a representative. My husband told her the whole story, and again was told someone would call us back within 3-5 business days. He is on the phone with them today, one representative hung up on him so he had to call back and now this other representative is telling him that the managers were in a meeting and they can't help him, so again they would have to call him back.

This is ridiculous and despicable. We just want our $99 back for the training session as they never even fulfilled their end of the "contract". In the meantime, we have to sit around waiting for a return phone call. The employees at the gym are rude and belittling. I have told other family members and friends to not even bother signing up at 24 Hour Fitness because they are trouble and conniving.

I have been a member of the Ontario 24 Hour Fitness location for 20 years (formerly Family Fitness). I joined because the club is approximately a mile from my home. I can walk, bike or roller blade there. They are going to close this Ontario location club (Nov. 2009) and open a new Ontario club indicated as a Super Sport club (June 2009) a mile away. Management has stated I will have to use a club further away (in the City of Chino approx. 5 miles away) or pay approx. 50% more in monthly dues to be able to use this new Ontario facility. How long will it be before they close the Chino club and I will have to drive even further?

My original membership was an All Clubs Membership (Nationwide). I was taught that all is everyone. It was years later that 24 Hour Fitness change this definition to Active club membership. This process appears to be an unfair way to drive up revenues by making old member pay more and eliminate old contracts. If I don't pay more, I will be burdened to travel further at my own expense with no guarantee that I won't have to keep driving further and further as these clubs close.

After reading the complaints in consumeraffairs.com, this appears to be the trend. I could understand if this was due to circumstances of my own choice, then I would be obligated to pay the consequences. However, 24 Hour Fitness has chosen to close my Ontario club so that I will have to pay to play (either in dues or travel). Remember, the reason I joined was location. I have kept my end of the contract for 20 years. Do we no longer honor what is right and fair?

I have had my 24 Hour Fitness membership for 11 years without issue, after paying a significant initiation fee, and $14.99 per month for 11 years. Now they tell me that my "all access" membership is not all access. They say that super and ultra sport clubs have more and new services. This bait and switch screams for a class action. I have been involved in class action suits before. They take a long time, but if you are persistent and have a legitimate claim, they always work. I know that many folks have been ripped off by 24 Hour Fitness, and have similar claims. I'm presently taking offers from any firms that are interested in taking this class action. There may be other classes in the initial stages, and I would be more than willing to join them as a plaintiff. I was denied of contracted services, and have physical conditioning problems, and mental trauma.

The water in the mens wash room is aways cold, one needs hot water to wash after with all the flu going around. This should be fixed for health.

On 4/29/09 I called member services to cancel my membership, like their on-hold service says you can do. After 5 days, I finally received an email response that told me in order to cancel my membership, I needed to contact a 1-866-308-8179 number. I called that number today at about 5:30pm MST (they are open until 6pm PST). After waiting on hold for almost 15 minutes at my office, I hung up and re-dialed on my cell phone so that I could drive home. I immediately called the number again, and was on hold for my entire 20 minute commute home. Finally, a woman came on the phone and asked why I was calling. I told her the reason and then verified all of my information. She then asked me to wait for a minute or two while she transferred me.

After holding for almost 10 minutes, the same woman came back on the line and told me that she was sorry, but she was not authorized to process my cancellation request, and that if I could call back tomorrow, someone could help me. I told her that I had been on hold for almost 30 minutes now, and that I would like to talk to someone tonight, while they were still open. So she then said (in a rude voice) that SHE'D only had me on hold for just over 7-8 minutes, but to hold a moment and she would transfer me. I asked her if she was going to transfer me to someone who was authorized to process my request, and she said yes. So, after another 6-7 minutes on hold, the SAME woman picked up and told me that no one was available to take my call, and she gave me a "direct" number so I could call the cancellation dept. in the morning. She gave me the SAME phone number that I had called for member services in the first place!

I asked her why she kept putting me on hold, when she could've told me all of that information from the beginning, and that the number she gave me was not a "direct" number as she had said. She became quite flustered and said that she was trying to find the "agent she had in mind" who could take my call, but that he/she was not available. I asked her if she was telling me that there was only one person who could process my request. She responded and said that no, there were other agents who could help, but that they were ALL on the line with other callers. So, at this point, I asked to talk to a manager. After explaining that she really was trying to assist me, she then said that ALL of her managers were also on the lines with other callers. She asked me to call back in the morning. I said no, and asked that I be put on hold for HER manager. After about 5 more minutes, her manager picked up and was able to help me. I explained to him why I was frustrated. He apologized and was able to help process my cancellation, but after all was said and done, I spent nearly an HOUR on the phone trying to cancel. I am very displeased with their customer service!!

My brother's girlfriend used to work for 24 Hour Fitness, and she said that they are trained to do exactly what I just experienced. My brother warned me before I called, but I honestly did not believe him; however, after what I've just experienced, I believe that they do train their agents to delay the call process in hopes of exasperating their callers, all with the intent to delay the cancellation and get more monthly dues!!! This is unfair and a very dishonorable way to do business, in my opinion. I will not recommend 24 Hour Fitness to ANY of my friends or family members!!!

Was repeatedly harrassed by Buddy and Hollywood Sport staff to upgrade my membership to a Sport Club. I had signed up years ago with 7 family members for a lifetime membership and had asked to be grandfathered into the new club (sport) access. I just never used a sport club until I moved. I told salesperson that I had my membership grandfathered in years ago, he said it wasn't in the system.

I called corporate and they claimed to have fixed the issue on the system. So the next time I went in he tried to stop me from going in the club and I told him to look at the notes from corporate (corporate told me to do this). The next time I went in he harrassed me again, I asked him for the # to corporate. Next day I get a phone call from the 'general manager'Buddy who tells me I have to pay to upgrade because his club doesn't countfor the grandfather clause. Buddy also said he got back up from the District Manager.I don't know how he got my number--I NEVER gave him permission to call me!

I called corporate # and they said I have to upgrade now and just to pay the fee. I told them I wanted to speak to the regional manager and they told me I couldn't, even though I asked them why I was not able to exercise the grandfather clause upgrade.

Violation of stalking law. Breach of contract. Breach of verbal agreement. Harrassment, intimidation, bait and switch. I want to go to court on this. I am traumatized

When i went in to get a sticker for one of the classes, one of the front desk workers (david) was talking with me about my to-be-husbands work ( he's in the U.S. army) he is an officer, and david was also in the army but was inlisted. david started telling me how worthless ( in so many words) how officers don't know what they are doing and such. i called david young and dumb for having the lack of respect for saying such rude things to my face. In return he called me a witch with a "B" to my best friend who also works out there. I feel that being a member there i should be treated with respect. I feel that they need a ton of correction at this club. Maybe the managers should hold their employee's at a higher standard, and to teach them to treat all of their members at a higher level.

I signed for an all club membership on March 27th. I was told by the salesperson that If I paid my dues in cash before the 6th of April that it would not automatically come out of my account on the 16th. I paid for my membership in the amount of $93.38 on the first of April and it still came out of my on the 16th. I went in to close my membership and the manager Maria told me that I would be issued a refund check. I didn't realize I gave the wrong zip code when I signed up so I called on the first of May and corrected my mistake. It is now two weeks later and I still have not received a check.

These people will take your money and not give it back. I would not recommend this place. They only employ liars and idiots.

Like others I purchased a lifetime "all clubs access" membership. 24 hour now refuses to honor my agreement by denying me access to "super sport" clubs.

If you find yourself in the same position there are 2 things you can do:

(1) Wait for an upgrade "sale" (these occur frequently) when you can sign an addendum to your existing agreement and pay only $10/month to upgrade your membership to include super clubs. Yes, that's still $10 too much, but much better than the $25-60 you will be quoted at other times.

(2) Revisit this site periodically as we will be posting details on the soon-to-be-filed class action lawsuit.

I signed up about 5 years ago for whats called an "ALL CLUB SPORT MEMBERSHIP" at my then local branch in Fremont, Ca. The person who sold it to me explained it was going to give me access to all the gyms in the 24 hour franchise. Suddenly when i moved to San Ramon i was stopped at the door and told i was not welcome in the " Super Sport" because they have a seperate upgrade, when i told them my membership gave me access to all gyms as i was promised, they denied that and said that was promised because at the time there were no 24 hour fitness "Super-sport" in the area, but the membership give me nation wide access so i dont see what that has to do with anything.

When i asked what does it cost to upgrade to be able to access this 1 gym. i was told 25 dollars more a month ( by a RUDE salesperson named Michelle). after reading that there are sometimes lower costs online through a blog, i called Customer Services and spoke with a Cherneko who told me the upgrade would cost me 45.99 more a month! When i asked why his rate was different from the one at the location, he simply replied with " Why are you calling us if you already got a quote from them?"

I have been given 3 RUDE customer service people, and with every time i ask the question, the rates increase... is this fair business? You can rest assured i TOO will be filing a complaint with the better business bureau and the District Attorney's office!

I tried upgrading my account during a promo special which was listed online for $29.99 for an all club excluding super sport membership. I was told my $35 membership would now be $39. When I told the rep about the difference in price I was told I couldn't have it. I said I'll cancel & sign up to get the rate. I was then told it is the last day & it will take 2 days to process so I would not get the advertised rate. After many years of being a loyal member I will purchase the much cheaper 2 year membership through Costco & cut bait with the corporate liers & cheaters once and for all.

I joined 24 hour fitness on March 20th, signing up both my husband & myself. I told the salesman that I wanted to be able to use any of their clubs, including the one in Bellevue & the one in South Everett, closest to our home. I told him that my husband wanted to use the one in South Everett. He told me that the membership he was offering me would be good at ANY club, nationwide and even showed me a map of all of the locations. I cancelled a membership to a different gym that was costing me significantly less that the new membership.

The first time my husband tried to use the membership at the South Everett location, he was told he couldn't because it is a "Super Sport." There was NO mention of my membership excluding "Super Sports," and now my husband can't even use the membership. I was told that I needed to speak to the manager of the Bellevue location & he proceded to tell me that there was nothing he could do to help me & that he would use the experience as a "training tool" for his membership employees. He quoted me another $10/month per person to upgrade & I told him that online it was only $6/month. He looked it up and confirmed that. I am also paying $6.99/month per person that they were advertising online for the membership that doesn't include Super Sport clubs.

They lied about the membership in the beginning & quoted me higher prices than they were advertising online. This is horrible customer service - I have since cancelled my husband's membership, but I was told that I would still have to pay another month's dues for him. I got hold of customer service & they agreed to credit me one month's dues for my trouble. If the manager had offered me the same thing, I would have been slightly more satisfied. I will continue to tell everyone I know that 24 hour fitness is dishonest & provides horrible customer service.

While taking a Turbo Kickboxing class on Wednesday 4/29/09, I noticed a couple of guys taking pictures/video (?) of the class on a cell phone. As they proceeded to door to leave, I ran to the front desk and yelled for them to stop. I reported to the two employees in red shirts behind the desk what had happened and they just looked at the boys and let them leave. I have seen signs in the gym saying that photography of any kind, including cell phones, is prohibited.

I sent e-mails to the club and to the corporate offices in Carlsbad. I don't know what can be done at this point. I know I will NOT be going back to this location even though it is within walking distance from my home and am thinking about cancelling my membership altogether. This is not the first time that management has refused to intervene/confront when members rights have been violated.

I moved from Lancaster CA to Virginia in June of 08. I called in June to update my Address and to find out if there are any 24 hr in my area. Well whoever i spoke with did not update my info so i never recieved my my bill or anything saying i was late on my yearly dues. I called on Feb. 09 to freeze my membership because a friend had informed me that i could do that to save my membership since there is no 24 club near me. When i called the Lancaster Gym they told me that it had been canceled on Jan.

I never recieved anything and they never updated my change of address. The Managers in the Lancaster Gym have been so rude and the district manager never returned my calls. They said this was my fault. They also said that i need to pay for a new membership. Its been now May of 09 . Oh i also enrolled my husband,stepson and daughter. 3 new members and i get treated like this? its time for A class action suit ...

My complant is with the management I know I signed a contract with a refund turn around of five days, but I tried to use the gym in the first few days but it was imposble to use the during the peck hours with the time I had avable so I decided the gym was not for me or my wife and we agreed so sence we joined on saturday the 11th after a decussion with my wife we decided to stop our membership and try to get a refund so I went to the gym on the 15th and spoke to a account specialist and she told me she could not get a refund that the manager was the only person who could help so I asked for him, she said he was not there but he would be there on Thur.

I told her I had to work a long day so I could not get there on that day so is there any one else, she said no he was the only one so I asked what should I do she said he would be in on Saturday I said my time is almost up she said he could handle it on Saturday, sence she worked there I took her word on it, so I went there on Saturday to talk to the manager and as you can exspect what he said, it's ovious the person I spoke to on Wed. of course did not tell the manager, so not I'm of luck on my refund the funny thing is I only had my membership for 7 days and I told the manager I am canceling my membership because there are to many people at the time I wish to use the gym but he is sayed I can cancel my membership but I have two more months of a gym that I can't use, this is really a great way to promote a business.

loss of our anititon fee, and and two months gym fees

I have been a member for over a year now and never been humiliated by certain employee James until today. My 8 yrs old son and I playing basketball in the gym and been told that the my son is not allowed to play basketball...We have been doing this for almost a year now about 3 times a week... The only reason why I signed up for a three year contract because I have been told by a member services that I can bring my son along with me to the facility where he can swim and play basketball...Why the policy has been change? Is it because Im Asian? Why there's other white folks playing with their kids under 12 yrs old in the facility?

A rude employee such James shouldn't be working with your company w/ a great expectation of customer service...My son loves to play basketball and by taking his privilege away means a lot to me as a parent...I am hoping that James' kids wouldn't be treated as we we're treated badly today...I feel that I would enroll to other fitness center that we will be treated fairly because of our skin... Is 24 hour fitness prefers white folks over us Asian?

I purchased a very expensive lifetime membership with lifetime annual dues of $49 but when I got pregnant i missed my yearly dues so now they are telling me that my lifetime membership was canceled due to non payment. I asked them for a copy of the contract but they gave me an 800 number to call when I did nobody answered.

I am a 14 + years member, started with Active all club (however I did have to upgrade for $60 a year for Sport, should have fought that but didn't know about all the sneekiness they do until after fact) and every year since I upgraded for Sport, I do not get my yearly bill in the mail. I have to remember to come into club to pay it or they will cancel it. I get my Active club bill just fine in December every year so I call customer service about this every year and I ask for someone to call me regarding this and no one ever calls me so this year I pursued it and called first on 3/9 (realize now, they outsource their calls to another country if people in Carlsbad busy) and this agent said my account was cancelled and I of course said who cancelled it, I sure didn't and I was still early for making payment for year.

She then kept me on hold forever and did a whole new contract or something over the phone and never did address my issue over billing nor did she tell me when she asked for a credit card no. whether I had to go in and pay for my account or would she take care of it. She did not seem to understand what I was asking and only focused on this cancellation as if that is why I was calling. I asked for a higher up to call me.

On 3/13 no phone call so called again, new person who again thought I was calling about the cancellation but said I was ok and no problems there, explained my whole issue about billing and not getting a phone call from higher up. she said she would have someone call. I sent an email this time and got response and again this gal, Sheri Ann, totally did not read my detailed letter stating my concern and she replied that my account was active and fine as if it was about the cancellation error which I was told was their mistake by the way. I called on 3/19 again, this time sounded more hopeful as she said she would give message to senior management. sent another email following monday and was told it would be given to district manager.

waited again a few days, no phone calls. emailed a 3rd time on 3/30 and have made phone calls to the Orange, Ca. Club twice and they can't seem to give me a name of anyone higher up, they know nothing really either. Have not gotten a response yet on this 3rd email and cannot seem to locate the headquarters office information to send a formal complaint in writing. They know that with the low payments I make for my membership, that they have me stuck because I do use it and like it but think this is the worst customer service ever and think as others do that as a long time customer, they should at least make a phone call to me. I did find out from club manager or employee there on last call that my request to try to combine my billing for both Active and Sport cannot be done apparently or a new contract would have to be written up so at least that answers something but I want someone higher up to care about how their customer service is horrid.

The problem is not getting a bill every year in the mail puts me at risk of being dropped from my sport membership and they now say I should get it fine next year but I am fuming mad about the poor customer service and want a higher up to acknowledge me.

Several months ago, I purchased a three year gym membership and began personal training at 24 Hour Fitness (Bakersfield East). I was fairly happy with the services I was receiving and was seeing results. Because of this, I bought additional training packages. At the end of January, my trainer realized I would run out of sessions in mid February because I was seeing him 2 to 3 times a week. I knew I would need to train for several months more to achieve the results I wanted, so I purchased 2 more training packages (a 10 session package and a 20 session package) at $998.00.

As I was finishing my initial packages and before using any of the sessions in the newly purchased packages, management at the gym changed. The new manager, Josh G, apparently found some fault with my trainer. About an hour before I was scheduled to see my trainer for our regular Thursday session, Mr. G called me to cancel my appointment because there was some emergency meeting my trainer had to attend. He said that my trainer would call to reschedule. This wasn't a problem, I realize emergencies sometimes happen. My trainer, however, did not call to reschedule. We already had a regular session scheduled for the coming Sunday, so I assumed he hadn't called because we already had an appointment scheduled.

While I was at the Gym that Saturday, I wanted to confirm my appointment time. The person I asked at the front desk referred me to Mr. G, who told me my trainer would not be back for awhile, but he, Mr. G, would call me on Monday to reschedule. Mr. G did not call, and I waited for a week and a half before filing a complaint. I was referred to the District Manager, Naomi D, who I asked for a refund because I was not receiving the services I paid for. She told me that I had a contract with the company and not with any particular trainer. I told her I understood and that if the company had called after the issue with my trainer and scheduled me with a new trainer, there would have been no issue. I wanted a refund because they were failing to provide the services I contracted them for. She told me I absolutely had to try another trainer and scheduled me for an appointment the following Sunday.

Because I hadn't seen a trainer in 3 weeks, most of that session was spent taking measurements, during which the trainer bruised my arm. The trainer then informed me that she wished Naomi would not have scheduled an appointment for her because she would be leaving on vacation the next day for a week. So in a months time, after spending nearly $1,000.00 on training I was only seen once and it was for measurements. I've continued to complain and ask for a refund and Ms. D continues to refuse to refund my money. I have filed complaints with member services and with human resources. I really feel a refund is in order.

I have used the Kids Club (babysitting) service at my local 24 Hour Fitness gym on several occasions and always been happy with the service. However, this week, after completing my work out I was let into the daycare room to pick up my children, ages 5 and 17 months. I took the clipboard and began to sign them out as the staff member opened up the door and let my 17 onth old son out. He ran out the door. I put the clipboard down and went after him. Which way did he go? I asked.

The 4 or 5 staff members in the office did nothing. One staff member said, He went out the front door, referring to the main door to the gym, which was propped open. My heart racing, I ran out the main door after my son, who was running into the busy parking lot. I grabbed him just before he made it past the front row of cars. I had not even finished signing my kids out when this incident took place. I do not understand why the babysitter opened up the door for my son, nor do I understand why 24 Hour Fitness would keep the front door propped open when running a day care with small children present. Furthermore, not one staff member ran after my toddler as he made his way into the crowded parking lot.

This incident could easliy have turned tragic, and 24 Hour Fitness would have been completely at fault. It horrifies me to think that a business would operate a babysitting service and be so careless. I received no apology when reporting this incident to the manager; her response was What would you like to happen from this phone call? I would like it to be a lesson to them, to always be aware of the small children that are present and to understand that even though they are operating a gym, everyone needs to follow the same safety guidelines to protect the children.

Called the hotline to cancel membership as mentioned on their website. Nobody picked up. I waited for 1.5 hours! Finally got tired and canceled the card. When I missed the next payment, they called and I told them what happened. They were rude and said you pay us what is due and then we'll cancel. Otherwise they threatened that my monthly charges will keep piling up.

I purchased a FULL ACCESS membership, an expensive one, the highest membership I could buy. I was told it would give me access to EVERY 24 Hour fitness gym. They are now saying that I cannot access ALL 24 Hour Fitness clubs.

I tried to go to a 24 hour fitness that changed their name to include Super Sport Club and was denied entry and told I must pay an additional fee. This is ridiculous! I want a class action law suit.

I, like many others, have had a memebaership to 24 hour fitness over 20 years. When I joined, the contract stated that the membership covered all locations.

The manager of 24 Hour Fitness at Capitol Ave as well as the staff at the Super Sport location in San Jose state that in order to use the new facility, an additional fee is required. Contracts should be legally binding agreements and it should not preclude those of us who have procured memberships for ALL clubs from using ALL facilities. I, like other dissatified members, would like to see a class action law suit about this practice.

I too have fallen victim to the 24 Hour Fitness scam. I joined 9 years ago (almost 10) under an ALL CLUB membership and when a new SuperSport opened up, I was interested in upgrading. I thought it would be simple but that surely wasn't the case. They said I could upgrade to a SuperSport club for $45/month. Just because I feel all 24 hours are like car dealerships, I called online member services to see what they would quote me. Well they quoted me $15 dollars more per month (total $59.99/month) - what a new member would pay.

Now here's the catch, a day earlier my neighbor went to upgrade to the new SuperSport and she only has to pay $20 per month because she put a lump sum down 6 years ago (~$800) - yet only paid $20/year after that. Now, I've been a member for 9 years and paid them over twice that amount in monthly payments and initiation fees...yet even the membership manager said, sorry it's company policy that pre-paid members pay $20/month (while those who have paid monthly payments pay twice as much for upgrading). I asked him to justify that logic and he couldn't - just saying it's corp policy. In the past 4 days I have spoken to two online customer care reps, 1 corporate member care rep, and two in-store sales associates (including a manager) that were absolutely useless. I did not feel like a valued customer worth keeping - let's put it that way. Everyone seemed to say how they weren't capable of helping me out so they'd hand it off to another department. Even when talking to Corporate customer member services, they couldn't answer my questions for they don't handle any sales or pricing activity out of that department.

Where is customer service and who's being held accountable for keeping customers happy? Is 24 hour doing so well that they just don't care about losing customers?... I guess so. I fully agree a class action suit should be filed against these junkies. It's a total sham and I'm canceling my membership.

I joined 24 hour fitness many years ago and was told my membership was all club all access. They closed the club I was using on Saratoga Ave. The opened a new club in San Jose. When I went there they told me I was not allowed to use the Super Sport Club without paying an additional $20 a month. I told them my contact said all club access but they just blew my off and told me their club level has changed and I was not allowed to use super sport clubs without upgrading my membership. This is BS. 24 hour fitness should not be allowed to void what was written on contracts and the customer is getting burned. It seems a lot of members are getting the same treatment. Something has to be done

I have been a customer of 24 Hour Fitness for over a decade, under two different membership agreements. Quite simply, they have honored the contract perfectly. I've used more than a dozen different clubs, with access exactly as specified in the contract. Nothing more, I haven't asked, and I knew what I'd get when I signed the contract. If this company fails in any way, it's in failing to ensure that their local leadership and subordinate employees provide decent customer service. The jock atmosphere and sales pressure may both be factors, but there are ways to say no that does not alienate customers.

That said, an opinion: In reading these complaints it seems Consumer Affairs would do everyone a favor in educating users of the site - that a business is only responsible for what it can control. A business is not responsible for people who are not responsible for themselves.

I am healthy, fit and active. And satisfied.

I purchased a lifetime membership for over $1,000.00. After 3 years they will not give me my card back or honor my entry. They have said a $20.00 per year amount also needs to be paid. When I offered to pay it they said too late. I'm trying small claims court in San Jose.

I joined 24 hr when it was just 24 hour fitness - no different type club that I was aware of. I was told at the time of signing that I was all club and that as clubs opened anywhere in the world, I would have access. My family and I joined (2000); now we are being told we have to upgrade our account to get in certain clubs but the contract DOES not state this and the verbal guarantee made to us (as with several others apparently by reading the complaints) was join All Club and you have access to All 24 hour fitnesses all over the world. There were no levels.

This has got to be poor business practice and unethical as heck and maybe I think worthy of a class action. I just don't know how to get it started but would be willing to sign up (as would several family and friends) and other people who have posted on this site. I don't know when 24 hr started getting levels but people who signed up prior to that time should be exempt from paying additional fees.

They are absolutely horrible in customer service. Their lack of customer service for long time customers is truly appaling. I had been a member for 5 years now. When my husband and I were still dating the sales rep told us we couldnt get a membership together because we didnt live in the same household. I signed up on my own and he did as well and was advised later we could combine our accounts. I barely went to the gym for hte past 2 years and still paid monthly. I canceled recently because I had a new born and was also pregnant. That was also a horrible experience. They said I had to go into a store and when I went there wasnt a manager who could cancel my membership then i got billed again- you get the picture.

Anyhow I got a letter stating we miss you- come back etc. You think with the economy they woudl want to keep their customers or add customers. I called because the letter said I could add someone to my account for $15.00 a month. I explained that the original rep that sold us our membership said we could just add each other later when we got married since we were dating at the time. They said it shouldnt be a problem and that I just had to go to a store.

Well the store gave me a different story and told me to call the 1800 number, and then named stephanie (t817) kept ignoring my question and was trying to sell me on a 24.99 plan and add my husband to my account??!!! I just saw them selling a 2 year membership at costco for $300 which is 12.50 a month and then she's trying to get me double that on the phone? Bally fitness has come down on its prices and so has everyone else but 24 hour fitness still thinks that with todays economy they can treat customers [badly].

I bought a membership to 24 hour through Coscto. On the Certificate It reads One family add on per membership When I took this to 24 hour, the refused to honor this. (In their other memberships offered. Add ons are approx. half the price of the original member.) I was told it was a 'glitch' in the printing and they were not going to honor this since it was a mistake. I spoke to Michell at office yesterday she said this was fraud and to persue it with you and the Atty. Generals office as well. That it was bait and switch to make be believe I could add on a family member, the switch it to oh its a mistake that is not the way we mean it later.

I spoke with 24 hour office, the 1st person said they had to honor it, but he did not have the authority. He gave me a 2nd number to call that gentleman, Eric saidTried to say I was the 'family add on'. I pointed out that their other membership had primary members and others added on were as they are called...add ons. He kept trying to twist the words, then finally said we will not honor this.

Please help. I bought 2 primary memberships one for me and one for my husband, planning to add on my son and daughter. They did offer my momey back, but I want them to honor what they printed and sold. I did not expect to get this add on for free- add ons are about half the price of the original membership

I have been a member of 24 HR FITNESS for over 15 years. So needless to say my monthly dues are EXTREMELY low.. I moved from CA to WA 9 years ago - and I had no issue using my membership- it was for the ACTIVE clubs. Last month or so they eliminated the ACTIVE club I was going to and replaced it with a Super Sport. They totd me that I would have to pay approx $30-$40 extra to upgrade to the SUPER SPORT. I explained that it is not my fault they no longer have ANY active clibs for me to go to and that I would fight in that this was my rate for life.

There is nothing said about if they deactivate all the ACTIVES in my area..After much fighting and complaining to anyone in the club (current clients) - they grandfathered me in to the SUPER SPORT with no extra cost and my daughter who is on my membership. KEEP FIGHTING...If they had not done anything I would have filed a class action suit. Also, I was never notified by mail that my club was closing- I don't go that often and I just happened that they moved and upgraded.

I joined Family Fitness back in 1994. I actually worked for the company before they were purchased. The contract I signed said that I would have lifetime access to ALL CLUBS. When the club was bought and renamed 24-Hour Fitness, they stated that all contracts would be honored. They violated these contracts by building clubs with different levels of access and denying those of us with ALL CLUB contracts the ability to visit all clubs.

They demand more money for the use of these clubs. They want more money to use their clubs and rather than signing up new members, they are trying to strong arm their most loyal and long-time members into paying more. I would love to see a class action lawsuit against this company so they would be forced to allow me to attend ALL CLUBS as my original contract stated, and to refund me for all of the months I've had to pay more money to attend their stupid Sports clubs with pools or spas I don't even use. Who wants to get into a pool that 900 sweaty people have been using all day?

I've been a member for 7 years. When I signed up I was told I signed up for ALL CLUB MEMBERSHIP. Well the small 24 fitness I was going to closed. I liked this small location because it was an older mature crowd of individuals focused on working out and not individuals trying to be cute or checking each other out. Anyway I got a notice in the mail that said that because my club location was closing my membership was upgraded to Sport location and I could now attend the Parkmoor or Hillsdale locations. This was highly bogus in that I have ALWAYS been able to attend these locations in the past with no problems and have frequented many gyms in California.

Well come to find out they are building a new Super Sport in San Jose and in order for me to go it will cost an additional $10 a month because I am only a Sport member. Anyway 24 fitness is on some Bogus B.S. and please give me a gingle when this class action lawsuit gets started because, mama didn't raise no fool and I am not about to let them try and play me for one.

I bought an Unlimited All Clubs membership... that's what they told me when i signed the contract and payed them what i remeber to be almost $1400. They then closed my club and moved it. They call the new 1 a super sport club and they want me to pay more money. lol "super sport club" its half the size of the old club and offers severly diminished services. I signed a lifetime contract to avoid price increases. they lied and cheated.

I put my membership on hold on December 30th. They charged my account the hold fee which I agreed to on Jany 21st. They also charged my account a 29$ membership due. I explained that I was told I would only pay a 7$ fee for the hold on my account by the person I spoke to on Dec 30. William employee told me that per the contract I had to give 10 business days notice before the EFT went through.. I explained that I told them on the 30th of December and the EFT went through on the 26th. Then William told me that per the contract I had to give them 30 days notice to STOP the eft.. i never asked them to stop the eft. I had them change my account standing to a hold. He refused to refund the 29$ membership fee that. Even though my membership was on hold.

29$ withdrawl fee from my bank that was NOT authorized and an hour on the hold.. 40 minutes of which I was on hold. i was also NOT able to use the gym that my 29$ membership fee paid for.

Like many of the other entries, I too have been told I'm no longer welcome at the 24-Hour Fitness SuperClub I've patronized on and off over the last 2 years in Tualatin OR unless I upgrade my membership. My original membership began in 1994 in San Jose CA when the company was called 24-Hour Nautilus. I was a Premier member and had all-club membership for 14 years, never having any access problems in-state or out-of-state. My renewal rate was supposedly locked in for life. But my guess is they decided to get rid of the people in the cheap seats and the only way to do it was to say it's not the same club anymore so the rules under which we sold you this membership no longer apply.

I have no intention of paying more money, mainly because I won't reward that kind of dishonesty nor this caste system of gym facilities within the same company. However, more practically, I also won't do it because I don't go often enough to justify paying more than I do. Nevertheless, I'd like to see them get as much bad publicity over this as possible because it's a deceitful and sleezy business practice that should be exposed.

I was not informed that my contract was terminated. I am upset that I did not receive any form of information regarding this issue. I recently called 24 Hour Fitness services and talked to a supervisor named Anthony. I would like to know why my contract was terminated without consent by the consumer.

I live part time in San Diego and part time in Murrieta. As a friend has a membership at 24 Hour and as they have clubs in both locations, I decided I wanted to try out the San Diego club.

I went to the club with my friend who had a guest pass. When I walked up to the club I was a bit concerned because there were two young men yelling and fighting outside. When I went in, you could clearly hear them fighting and the receptionist kept looking outside but did nothing to intervene. My friend presented the guest pass and the woman rudely said Show me your ID. You have to live in San Diego to use this.

When I explained that I lived in two places she said I couldn't use it. She said I could talk to a manager but there was no way I was going to work out at the club. The manager (Kolbie) came over and at first was very officious. He again, reiterated that I couldn't work out there. I asked why not and he said I'm sure that at your job you stick to the policies that your company sets. I replied that I do what it takes to make customers happy and while I was speaking he interrupted me and said You go ahead and break the rules at your company, I'm not going to.

My friend told me that Kolbe threatened to take away his membership as well. I called the corporate office yesterday morning and was told that a Gina Baxter would call me back within 24 hours. She has not called me back to date.

If you hold out on the sales pitch 24 hour fitness sells memberships for $624 upfront. Which pays for 3 years dues, then it is only $64 per year for life after that. After you join any club but Super Sport then it is only $10 per month to upgrade ( you have to catch them on the right day for the $10 upgrade).

So a membership cost $64 per year and $120 for upgrade.

My husband and I have had all clubs access memberships for as long as we can remember. My husband was one of the first 24 Hour Fitness members in all of Colorado! We were told that our contract would be good for all clubs forever. So we were surprised when we were denied access to the new Super Sport. Not wanting to make a fuss, I went ahead and paid the $11/month increase to work out at the new gym. My husband delayed his upgrade, having had some personal tragedies that threw him off track.

When he came in about a month and a half later, he was told it would be $20/month more to make the upgrade! He argued and tried to negotiate with the gym for an hour while I worked out, and left extremely frustrated. I called the main number ... and then another number ... and then another number trying to get the issue resolved.

They'd rather lose two longtime members worth about $852 a year than bend on the $10/month my husband was upset about. One of the representatives cheerfully offered to cancel our accounts; a second one nearly did it without my request!

So not only did they lie in the beginning about us having all clubs access forever, they also have no problem raising fees so people on the same account are paying different prices for the same product. Bizarre business practice. And it sounds awfully fishy. We've decided to keep our trainer (since they'll let anyone come in for the trainers, just not to work out on your own), but look for a different gym. There's only one gym on every corner.

The only economic result was that we are either forced to pay more money or we lose our account.

I have been a member of 24 Hour Fitness for 11 years and at the time I signed up for the membership, I was told that it was an ALL CLUB membership. I also have my sister and my brother under my account. I decided to visit the new club in Mountain View last night, October 22 and was told that I could not use that facility unless I upgraded my membership and paid an extra $64.00 a month. I was extremely upset about it and tried to explain to them that at the time I signed up, I was told that I would be able to use any club at any time.

To me this sounds like a scam to get more money from people who have been loyal to them. I have paid thousands of dollars for my membership, my brothers and sisters for the past 11 yrs that we have been a member and I do not think it's fair that now they are asking people for more money to be able to go to their new clubs. We were never notified that they were going to be building new clubs that we, people who signed up years ago, would not be allowed to use.

I am not able to afford the extra $64.00 a month for a gym membership and I am extremely upset after dealing with management at this club. I ask that 24 Hour Fitness upgrade all memberships that were purchased before they decided to build their new super clubs to all club memberships since we were told we would be able to use all clubs at the time we signed up.

I have been a member of the 24 hour fitness gym for 15 yrs/Formerly Hartz/ The last few years I had noticed a number of things that seemed to indicate that the facility had deteriorated: cracked mirrors/broken lockers/music system that only worked at times/overall appearance and quality lacking/ Last June a notice was posted along with pictures depicting a new Super Sport 24 Hour Fitness Club being built just a few miles away from the current one, to open in October 08/ There was news that the old facility was being torn down, so the members there all figured that management was just allowing the old gym to run down, while we all looked forward to our New Super Sport gym.

September a letter was sent to the members that in order to use the NEW facility, all members needed to pay a $10 Upgrade fee, OR drive 13 miles to next facility in Lynnwood. I was outraged! along with all the other members who felt betrayed. The term bait and switch applies here. I spoke with the Dist Manager and told him that finacially this upgrade was Not in my budget. He said that because there were all new upgrades to this new facility, that to be cost effective, he had to raise the rates on all the fees/ I suggested that these fees be attached to New Members, Not the long standing members who had already signed up. I feel that this type of business dealings should be Exposed to the Public. I cancelled my membership and joined L.A.Fitness/

I had been using the Everett, WA club for many years until they built a new club a few miles away. When I arrived, I was told I would need to upgrade my membership for an additional $10 per month. They explained that the new club was in some way super because of being larger, having a few more machines, a regulation basketball court, and free towels. I wonder if those who no longer can play handball or pickle ball would agree the additions are indeed super. Perhaps the designation is simply a corporate euphemism for mo bucks

Fortunately, I live closer to the Alderwood club, a plain old sport club which I believe will remain as such, at least for a time. However, I can see that the corporate plan seems to be to continue opening clubs with the designation super (or ultra). I anticipate a time where I will have to chose between being shut out or allowing them to pick my pocket.

I'm on a fixed income. What can I say?

Old facility closed and new one reopened. 24 hour fitness claimed it is now a Super Sport Club and members have to pay 10 $ more per month. In some cases this represents more than a 67% increase. This new facility has NONE of the features that other super sport facilities have (e.g., sauna, bb court).

Also when memberships were signed up for the new facility there was no mention of a new higher rate. This is false advertising and bait and switch. It is very wrong.

This would represent a major increase in my rate. The Contra Costa district attorney is looking into this so no contact is necessary. Just want this problem to be public knowledge.

On the Labor Day ( 9/1/2008), I parked my Blue 4d Sedan BMW in the 24 Hr parking lot and headed to the 24 Hr gym located at the Bayfair mall, San Leandro, CA around 5p. I kept my gym bag securely inside the mens locker and locked with a combination lock. When I returned to the locker at 6p, the slot where I put my bag was taken by another person with a different lock. I returned to the parking lot and found my car stolen.

I called 9-1-1 immediately and reported this incident. This theft looks organized and well planned. I have also a suspicion that the crime couldn't have been completed so flawlessly without the assistance of a 24Hr staff. Breaking the lock, stealing the bag and leaving the 24Hr center without a trace in a crowded public place seems astounding to me.

The car is worth $45,000 if you buy brand new. The fair market value of the car is about $20,000

There was a brand new 24 hr. only a mile from my house under new construction. I thought great, I'll join and be all buffed for the summer. Only thing was I had to drive to another local 24 hr. to actully sign up and become a member, so I did. Three months later 8/29/08 I recieved a letter saying the new gym was now open and that in order to be a member of this new (super sport) gym I'd have to give my checking acct. info and pay and extra 9.99 + tax per month to belong.

I was outraged (and still am). I specifically joined to use this new gym not the one that is 15 miles from my home. I asked all the right questions and got the answers I needed, all the info was crystal clear when I singed up w/ Chris. He told me I'd love the new gym and would have a killer work out with all the new equipment and facillities. Well after checking around there were many others in my same situation, surprisingly even a coworker of mine got the same. I'm currently filling complaints w/ the BBB and the Attn. Gen. in my state. Hopefully they can put some heat on the misleading liars of what is 24 hr. fitness.

30 miles round trip drive vs. 3 mile round trip drive / plus gas $$ and time away from family.

I have been a member of 24 hour fitness since 1992. The original agreement stipulated access to all clubs. I was happy with the membership & was excited to hear that they opened a new club in Millbrae in Dec of 2007. When I tried to access the club I was told that it was a Super Sport Club & that I had to upgrade my membership if I wanted to workout there. I told them my membership agreement stipulated all clubs, but the club manager still insisted that I would have to upgrade to workout there.

There is nothing that is distinguishable about this Super Club from the other clubs other than the name. I think it is attempt to force older members into more expensive memberships by phasing out the old clubs & old members by attrition. I sent emails made phone calls to the coporate office & was largely ignored until I contacted a local TV station to look into it for me.

Months went by without resolution. The station did air a story about the Moraga club closing & being replaced by a Super Sport Club & how members from the old club were denied access to the new club unless they upgraded thier memberships. Those members have brought thier case to the Contra Costa Distict Attorneys Office & is still pending.

After the airing of that story the TV station called me & told me they would no longer persue the case on my behalf. I thought it quite strange that they would drop the story so suddenly, until I saw a commercial for 24 hour fitness airing on the channel. It occured to me that 24 hour fitness represents major advertising revenue for the TV networks & the station did not want to jeopardize that relationship with bad press.

I work in Millbrae & have to drive San Mateo to a club I do currently have access to. However 24 hour fitness has opened another Super Sport club nearby in San Mateo. I think it's just a matter of time before they close the old San Mateo club & try to force those members to more expensive memberships to access the new Super Sport club.

This health club has had their pool and spa area closed since March of 08 and that disrupts the value of the fitness experience. They do not allow members to go to other facilities but they have failed to get the health issues taken care of.

The result is I have no place to work out as perscribed by my doctor

New club opened as a Super Sport club, yet the new club does not offer any amenities for exercise than those listed on 24 Hour Fitness' website for an Active club. Items listed on 24 Hour Fitness' website that are not provided at the Moraga club include: 1) basketball court, 2) pool, 3) racquetball court, 4) sauna, 5) steam room, 6) tanning, and 7) whirlpool. I had been using a 24 Hour Fitness club in Oakland (Webster Street) that is classified as an Active club, and has all of the amenities of the Moraga Super Sport club, plus the Oakland club has a steam room.

I have also used without any requirement to upgrade a 24 Hour Fitness club in Sacramento (off Highway 50 and Bradshaw) which in addition to the same exercise equipment/amenities as the Moraga club, has a steam room, racquetball courts, and swimming pool. To use the Moraga club I will have to pay an upgrade fee. The only thing I get for this upgrade fee is use of a new club, not any increase in available exercise amenities.

I have a multiple year contract with 24 Hour Fitness, and to upgrade to the end of the existing contract I was told the price would be $150. When I signed the multiple year contract I asked if my membership would be good at other 24 Hour Fitness facilities, and was told yes for club facilities offering the same services as the Oakland club.

I went to one of the 24 hour fitness gyms with my children to workout. The gym offers childcare for parents while they workout. I have three children and we have gone to many 24 hour fitness clubs in our area and have used the kids club. However, it was the first time for two of my children at this club, and the second time for me and my youngest son as we were there the day before. All three of my children are adopted, I am their biological aunt, and so they sometimes call me auntie or mommy, but understand that I am the parent.

While I was enrolling my other two children my oldest son happened to call me Auntie and following that the employee questioned my relationship to my children and parental rights. I was repeatedly questioned in front of my children about my relationship, which was upsetting to me. I said that I am their legal parent and I asked if I had to provide proof, the employee said yes. I had indicated to her that I enrolled my other child yesterday with no problems and did not have to show proof, furthermore, I have never been asked to show proof before from any of the gyms. I reiterated that I am the legal parent and they are legally my children.

Additionally, I told her that have witnessed other parents enrolling their children and they have not been asked for proof and that if such a policy exists it should be enforced for all parents. The employee enrolled my other two children after exposing the flaws in their so called policy.

Here are the facts based on my experience. I have never been asked before to provide proof that I am the parent of my children and have seen other parents enroll their children without documentation only verbal proof. After complaining to the club manager and filing a complaint with the cooperate office. I was told that I now have to carry proof with me to show that I am the legal parent; meanwhile no such demand has been made to any other parents as long as your child calls you mommy or daddy or looks like the parent. My children and I were insulted and my daughter was disturbed by the incident.

Furthermore, upon my return to pick up my children my oldest son, who has learning difficulties, was asked by some of the children if I was his mother he said shes my aunt,? before the incident he called me mommy when the other children questioned. When others questioned my relationship to my children then my children who witness this begin to question the relationship themselves. For any child with or without a disability the situation is complex and difficult to understand. I shouldnt be made to feel less of a parent needing to show proof of my parental rights nor do my children need a constant reminder that they are less my children because they were adopted.

On July 4th a little before 9 a.m., I went to 24 Hour Fitness located at North Lemon Street in Anaheim, Calif. I purchased one bottle of vitamin water for $2 from the front counter. I proceeded to begin my workout, which consisted of getting on the Elliptical for 20 minutes. I placed my belongings, which were my membership card and car keys in one pocket, and water bottle in the other one (which I had only taken a few sips out of). After getting off the equipment, I reached into the pocket that had my membership card and keys in, and the water fell out of the other pocket. The entire contents spilled all over the floor and around the equipment.

I went up to the lady at the counter (Julie B.) that sold me the water and told her the bottle of water spilled on the floor and there was a big mess over near the machine I was on. I then requested if I could please get a replacement water since I had just purchased the water and had only taken a few sips out of it. Ms. Baker very rudely told me to wait, and although she wasn't assisting anyone else and there wasn't a line, she and another lady behind the counter did not move to clean up the water nor respond for a very long time. I repeated my question again and finally with much attitude she informed me she couldn't replace my water and the manager wasn't in. She didn't bother to offer a time to come back when the manager would be in either.

A guy finally came from the sales area and said he was the acting manager. His name was Josh G.. I told him what happened and that I had been a member of 24 Hour Fitness since 1984 when it was called Family Fitness on Roxbury and Pico in Beverly Hills. I proceeded to tell him that I was very displeased with the treatment from the lady at the front desk and her unprofessionalism. He was very helpful in at least writing down the name of the manager, Chris L., and told me he would be in on Monday. I thanked him for the information.

I told him that I was very displeased with the rude treatment. As a longstanding member, or even if I was a non-member, the lack of customer service that was displayed is ridiculous. My mother and I have been members for over 20 years. People that pay for these fitness memberships should be valued more than a $2 bottle of water!!

I also pointed out to him that if you went to a restaurant and your glass tipped over, the waitress would quickly clean up the mess and refill your glass. Should I expect less customer service from an establishment that I have been faithfully supporting for 20+ years? It saddens me to see the customer service training of this 24 Hour Fitness facility cares more about inventory, than satisfying their customers.

Since the incident I've made 6 attempts to report this to the club manager, Chris L. I left my number but he didn't even bother to return my call. I also was given the run around trying to find someone who handles complaints for 24 Hour Fitness corporate. The first # 1-800, said their policy is that they are not allowed to give out names of department heads. They gave me another number, 1-866-, which I found out was a call center in Panama. She couldn't assist me either. I finally spoke with Rochelle from the first number, 1-800- and her attitude over the phone was very irritated as if she didn't have time to handle such trivial matters. WHAT HAPPENED TO GOOD OLD FASHION CUSTOMERS ARE FIRST PRINCIPLES?

Individuals who purchased lifetime membership packages will no longer be able to use the Mountain View facility unless they pay a one time upgrade cost and additional monthly fees. At the time I purchased my lifetime membership I was told that it included all facilities. Now I need to upgrade to the Super-Sport level to use the facility. Basically, the company is upgrading to elimate lifetime members. It has every appearance of a company scam.

In order to use the Mountain View facilitiy I will need to pay an additional 80 dollars for a one time upgrade and then pay an additional 25 dollars a monthy. This is in addition to the lifetime membership fees. The company talks about lifetime membership and their paperwork says prepaid membership.