Complain about a product or service

Kevin Trudeau

Brenda of Jacobstown, NJ February 27, 2008

Brenda of Jacobstown NJ (02/27/08)
On JAN 30, 2008, I ordered via TV, buy one book get two free, one book being 14.95 and 30 shipping and handling (non refundable). Later that day JAN 30 2008, I decided I didn't want to pay 30 S & H for 2 free books, so I called to cancel. I was told that it was TOO SOON to cancel so please call back in 24-48 hours. JAN 31 2008, I called back and was told it was TOO LATE to cancel since the order had already gone to fulfillment. On FEB 1 a charge of 44.80 was added to my charge card. I called today, FEB 27, to ask where were the books that they got paid for on FEB 1. I was told that they were on back order because the demand was so high. I again asked that they be cancelled, and a credit issued, and was told that the order could not be cancelled, I would have to wait until they were received and then returned them, with no credit for the S&H of 30. It has cost me a lot of my professional time dealing with the credit card company and Natural Cures via mail and phone and internet since JAN 30, not to mention the stress of it all, which I don't need. Surely this should not be allowed to happen.

Extreme aggravation causing hypertension etc., etc.,

Charlotte of Fort Walton Beach, FL February 24, 2008

Charlotte of Fort Walton Beach FL (02/24/08)
I ordered the three books from Kevin Trudeau in January. I have not received them. I did receive some weird Secret society letter at some point, but I'm being charged 9.95 every month for a newsletter I was told I could cancel. I've called to cancel and all I get is a recording asking for my customer I.D. number. I never received a receipt for the books or the books! How could I have a customer I.D. number? After reading all these complaints, I am going to my bank and getting a new debit card with a different number. I can't afford this as a single mother!

Terry of Park Hills, MO February 24, 2008

Terry of Park Hills MO (02/24/08)
A couple of weeks ago, my wife Linda saw an ad on TV for a book called Debt Cures by Kevin Trudeau. She ordered a couple of the books for our kids. The cost was supposed to be around 70.00. After she thought about it, the very next day she called and canceled the order. We thought no more about it. Last week, while we were away, we received our credit card bill in the mail and there was a box from Debt Cures on the porch. We opened the mail first and the credit card bill showed Debt Cures charged our credit card 197.00. Upon seeing that, we didn't open the box. Linda called Debt Cures and the woman said there was no record of the order being canceled and no explanation for the 197.00 charge. She told Linda it would cost her 47.50 if she sent the box back. I told Linda we aren't going to pay 47.50 for something that we had already canceled. I told LInda to take it to the Post Office and refuse the shipment since we hadn't opened it. She did that the next day. The Post Office returned the box to Debt Cures. This Saturday, the box was returned to us again. We'll have to figure out what to do next. He has already had many complaints filed about him and he is still in business. How is this possible?

Our credit card was charged 197.00 for something we had canceled the day after the order was placed.

Patty of Hermiston, OR February 24, 2008

Patty of Hermiston OR (02/24/08)
I ordered the Natural Cures book by Kevin Trudeau off the TV commercial program around December 24, 2007. My debit card was charged 44.80 on December 24, 2007. I have never received the books. On January 23, 2008 my debit card was charged another 9.95 for website access that I had thought started when I received the information to use the website. I never received that information. I contacted customer support about the 9.95 charge. They replied on January 24th that they would cancel the subscription and refund the 9.95. Also that my books would be sent out within the next few days. I have atill not received the books.

44.80 debited from my account on December 24, 2007 and 9.95 debited from my account on January 23, 2008. Total: 54.75.

Laverne of Waukegan, IL February 23, 2008

Laverne of Waukegan IL (02/23/08)
Several months ago I ordered books from an offer on TV by Kevin Trudeau. I returned these books because it was quite apparent the books were a sham. When I ordered these books, it was with the understanding I could receive a full refund. When I called I was told they had not received them, and they would further investigate the matter and get back to me. Right after this, I started having a charge of 9.95 appear on my credit card from a source unknown to me. When I was finally able to get someone at the phone number listed with this charge, I was told that this was also an offer from Kevin Trudeau and that I must have authorized it, which I can assure you I did not.

I told them to cancel this immediately and to credit my credit card. I also asked them why I had never received my refund from the books and was told that was a different branch's PROBLEM! They said they would cancel the newsletter. They didn't, and I was finally forced to contact my credit card and inform them these charges were never authorized by me. They said they would contact the company--since now when I call they just hang up on me.

I have lost a couple hundred dollars with unauthorized charges.

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