Smoke Assist

My husband order over the phone the Smoke Assist free trial offer for free but ours was at $19.95 S&H. I looked this up on the computer and saw all the complaints and got very scared after seeing all the problems people are having money wise, plus no product being shipped. Also, the money was coming out of our checking account. I called them 3 days later after the $19.95 had gone through and noticed a shipping charge for $79.90 was pending for cartridges to also ship. I called and told them to cancel all orders, do not ship anything to us. Of course, the free product they say shipped already but I can't seem to track on their system.

These people are calling us 3 to 5 times a day. I have told them not to call again but they are still calling. Also, they told me to call customer service, right! There is no one to talk to. Also, help@smokeassist.com does not exist. They said it would maybe take two weeks to get me off their call list. Why? How can I get these people to stop calling us? I cancelled bank card so the $79.90 could not come out of our account and will fight the $19.95 charge. I will refuse product if it ever comes. I need help with phone calls to stop.

I ordered electronic cigarettes from Smoke Assist, and they sent menthol. I ordered the regular. I sent it back to Smoke Assist at** Milford, CT, and it has been 2 months. My credit card has been charged, and I cannot contact anyone at smoke assist. It is impossible as the phone number they give are non existing, or they give you the runaround. I sent it back by certified mail, and it was signed by T. Allen. I sent it back within 2 days of receiving it. Do I have any recourse at all? It is a sad world when they can advertise on TV and victimize someone who is trying to quit smoking.

Smoke Assist told me it was only $9.99 in shipping and handling. After saying that was fine, they told me that this plan signed me up for a $69.99 monthly cartridge plan. I asked for it to be canceled. I was talked over, told it was already processed and told it was already too late and that it was going to be sent (After 20 minutes they had already packaged my order and had it ready to be sent? Yeah right!).

Finally after an hour on the phone, I got it cancelled or so I was told. Two days later, I got a call from valuepass.com, journeypass.com and several other 3rd party companies telling me I had signed up for whatever offers they had which all involved monthly charges. I canceled with all the 3rd parties, again or so I thought. A week and a half later, Smoke Assist showed up at my doorstep. I called and told them I cancelled and they told me they had no records of me cancelling and that my cancellation number was invalid. They told me, "We will cancel your order now and you can keep the Smoke Assist free of charge."

First month comes by, Smoke Assist charges my account $69.99 and 2 other 3rd party vendors charge my credit card totaling just over $250.00. The next morning, my credit card no longer worked and I got a call from the fraud department from Capital One. They told me that it looked like fraudulent charges had hit my account in the amount of $500.00. Smoke Assist had charged me 8 separate monthly cartridge refill orders and 8 separate shipping and handling orders. I called Smoke Assist and they told me that I had personally ordered all 8 because that's what their records reflected, and I would not receive a refund. So now I'm out just over $750.00!

Needless to say, Capital One investigated it, after 2 months of investigation I was proven correct and the money was debited back to my account. Now, I have this ** Smoke Assist e-cigarette that cost me a lot of time and a lot of money so I figured after almost 3 months of having the package, I'd open it up and try it. It didn't charge and it didn't work.

These guys are scammers. Do not do business with them. Do research before you even call, they sell your credit card information, your address, your cell phone number and your name to 3rd party vendors. The BBB will not help you (these companies pay the Better Business Bureau for ratings, trust me I used to work for book-it, I know how it works, the company pays the BBB an annual fee to be listed and rated). Just do not do business with them! Keep smoking regular cigs because you will end up smoking a whole lot more from the stress that these people will cause you. Run away. This is a 100% true story. I have all the records from the investigation from my credit card company. To this day, 6 months later, I am still receiving phone calls for different promotional offers and when I ask how they got my number they tell me you must have recently visited one of our websites and signed up for this program (Smoke Assist is one of the websites they refer to).

I placed an order with this company back on November 26, 2011. I then forgot about it, I did make notes of the phone numbers they offered to call them and some other companies that they would be sending some brochures for offers on that I could refuse to do business with when they contacted me after the sale. I was told that I would receive a "FREE KIT" and just be charged $9.99 for shipping and handling charges. I did not think again of this company until recently when my debit card starting having charges and authorizations to companies outside the US, someone is systematically draining my checking account.

After reviewing my online purchases, I finally remembered this company and the fact that I never received anything from them, nor was my account charged. I called them today, 1/23/12 and inquired. They said that when they went to charge my account for $109 that it would not authorize that amount. At that time it may not have, since I was only expecting to be charged for $9.99. I asked what they did with my credit card information in their system and they stated it was blocked. I do not have solid proof of them giving anyone else the numbers, but I cannot find any other transactions that I have made where I did not receive a product and I have all the information from the person I purchased from. Now I find all these complaints for the same thing and am wondering if this company has somehow sold credit card information to others.

The company that is stealing my money now is ezetop.com, which is money by phone transfer company. They "recharge" or send money by phone worldwide. My debit card company said that authorizations for large amounts were trying to get authorization for places in France, UK, and others. They were denied, so they authorized several small amounts in one day and did it again the next day, even after I cancelled the card. All the charges were in amounts around $20.00, the same amount it cost to stop payment from the bank for each transaction. They will be completed and my DC company will reimburse the amounts but I am sick of these thieving greedy companies!

Who is going to go after all these people and shut them down, make them reimburse everyone they stole from? Why is it allowed to happen at all? It seems that honest people have watchdogs that make you follow all the rules but the greedy corporations are just allowed to run around and take everything you work so hard for? I am tired of being victimized by greedy companies. Make a product, sell it honestly to those that desire and can use it, and do business honestly! I guess that is just too much to ask!

I was told charges would be $9.95 for shipping free trail package. I was billed $149.85. Their phone, automated is broken and will not let you cancel order. Numerous complaints I now find out. Please help stop their deception, and have them process timely refunds. Thank You.

I called the number from TV and was told $9.95 for shipping and handling only. I gave my card info and looked the next day 1/06/12 and they had taken $118.40 from my bank account. After an hour of phone runaround, my money was put back into my bank account but tonight, 1/09/12, I was called again, "Thank you for purchasing." What?! I looked in my bank account and lo and behold, Smoke Assist has taken more money from my account. This is not authorized, they have fraudulently stolen my money. I canceled my bank card and will have to go through the normal channels with bank to get my money back. What a hassle.

Through registration of their product, Smoke Assist will ask you if you would like to receive deals from groceries, shopping, dining, utility rewards, gift cards etc. My response to these deals was no to all of it. Smoke Assist gave my credit card information to two of these companies, including my mailing address and my date of birth. I was charged $14.95 from each one. I called them up to remove these charges from my account. Smoke assist told me they will be investigating on this matter.

I also spoke to a person from Everyday Bargains, one of the company involved, and she told me, this kind of situation happens quite often. I believe they caused me a lot of aggravation, given my information to whoever they want to. I should be entitle to a full refund. The charges are $99.95, which they will credit back to my account, as soon as they receive the product. The shipping & handling fee worth $9.95 is not refundable, and shipping back to them worth $2.85 is also not refundable. I expect them (Smoke Assist) to refund the full amount of $12.80, since I felt I was caught in a scamming situation they shoud be responsible for all charges that were incurred.

I purchased this product on July 11, 2011 over the phone one night. They told me I would get it and have 30 days to cancel my order. First, they sent me menthol when I clearly did not order it. I received the regular cigarette in about another 10 days. I did not like it at all. For $99.90, it was really a junk. I returned this product on August 15, 2011.

On November 15, 2001 I called them because I had not gotten my refund yet. According to them they had no record of this return. Luckily I put a delivery confirmation on it. And, as they told me, because I put a delivery confirmation, I am a winner because they were going to return my $89.95 ($99.90 minus shipping and handling). It is now December 30th and I still have not received my money.

I called them once again, and they said I should receive it by the second week in January. This is according to Nell! Don't buy from this company ever! It has been 5 months and I do not have my refund yet. I will be contacting the Better Business Bureau and reporting them. Hopefully, enough people will write in and tell their horror story so this company can be put out of business.

I was given a number to call from a radio ad about a way to stop smoking in October. I called the 800 number and they explained the process. I told them never mind because I couldn't afford it. The ad says you will only pay shipping and handling but that's not true. After declining the offer, I started receiving charges of $19.95 from a third party associated with Smoke Assist. My money was refunded 3-4 times. Suddenly, my bank account was debited on December 23, two days before Christmas, in the amount of $179.80. I called the 800 number but they were closed.

When I finally spoke to someone on December 26, the lady whose name is Joy, informed me that the product had been shipped and I would get a refund once I received and returned it. I told her that I never ordered the product. She kept talking over me and she said there was nothing else she could do. I asked for an address to dispute all of this and she tried to discourage me but I finally got an address.

Smoke Assist was a great product. Yeah, the ad said call for your free electronic cigarette, so I did. And that's what I got. Paid the $9.95 for shipping and then was offered bonuses for ordering and also paid $99.90 for cartimizors. I think most complaints on here are just from people on welfare who can't afford it and want everything free in life and once they paid tried scamming their money back from the company. I quit smoking! So far so good. It's been a year now thanks to Smoke Assist.

I called to order Smoke Assist on12/1/11. The salesperson, Carol, assured me several times that there was a charge of only $9.95 to come off of my debit card. She offered me another $1.99 deal to receive "money saving coupons". I refused. $109.90 was debited out of my bank account, which overdrew my account, and caused several overdraft fees. I called Smoke Assist on 12/6/11, when the debit came out of my account, to cancel my order. "Susan" at Smoke Assist told me my money would be put back in my account in 7 to 10 days. She said my order could not be cancelled. Today, on 12/7/11, a salesperson called to thank me for my order with Smoke Assist and offered me $100.00 in gasoline coupons. I told him no, and he hung up on me?

They took my money and I have not received any product and did not authorize this transaction.

I started to order Smoke Assist in August 2011 but didn't complete order because I didn't have shipping and handling fee of $9.95. I told the guy who answered my call that I will call back when I have the money. My bills and my child come first. On a fixed-income, it's been four months since I talked to someone and 4 months later which was today, 12/1/2011, they charged my credit card $175.90 for a product I never ordered or received. I didn't authorize this transaction and it's stealing from me.

I had enough to pay my bills with on my card. Now who's going to give me back my money. They told me the system was locked and I ask to speak to a supervisor. She told me it has to go to corporate office. They will call me tomorrow. They are scammers and thieves, and they still in business.

I was not satisfied with Smoke Assist. I was unable to get dragged off cigarettes. I returned the product in August 2011, and never received a refund. I have called Smoke Assist on Sept 6, 2011, and was told I would receive a refund check within 45 days. I did not receive a refund check by October 21, 2011, and called again in November questioning why I have not received a refund. An employee, Chris **, stated he would send a complaint to the Headquarters Office via computer. I called again yesterday, 11/28/11, and was told they did not get a response.

I am very aggravated now trying to get my refund and not being able to contact the corporate office and speak with someone about not receiving my refund check. My customer # is **, please respond to this complaint and send my refund check to the address provided in this complaint.

I was assured when ordering smoke assist that I would only be billed $9.95 s&h but they billed me $109.90. I am returning the product and expect a full refund. This agency falls under the category of a class action suit. I hope an attorney contacts me. I will file.

When I talked with a Peter with Smoke Assist, I was told that I would only be billed $9.95 only as a one-time charge. In the next two days, I saw a charge for $109.90 from my bank. He would not stop talking and kept pressuring me about other products, and that I would get a $100 gift card from Walmart and a gas card. I had to tell him that I was not interested but he kept on. When I tried to call them, I only would get a recording that if I needed assistance, go to help@smokeassist.com. There is no website and of course, nothing to help you with your complaint.

I called the company after hearing the radio ad. I was very excited in finally getting a chance to call and quit my bad habit. I spoke to a young lady by the name of Felicia. She went on and on about the product and the effects of smoking to my health which I've heard several times. When it came down to payment, I asked more than twice how much I would be charged at this time, and Felicia assured me it was $9.95. I asked my fiancee, who at the time was laid up in the ER, if it was okay to charge it to her debit card. About two days later, my fiancee reviewed her account and informed me that a charge of $99.90 was taken out of her account for SmokeAssist. Needless to say, she was very irate, as well as myself. I called the company and demanded to speak with a supervisor. He apologized and said all monies will be returned once the product is shipped back to them. It's been over a week today and I haven't received the product, and the money has not been credited to the account!

I am very disappointed. The only time I blew out a strong cloud of smoke (like on TV and their info ads) was when I first used a new cartridge. It goes down hill from there with each inhale producing less and less vapor. So I wasn't getting the "150 drags" per cartridge as promised and I am a light smoker (3-5 cigarettes per day). I went thru a cartridge a day.

I quit using the product because I could not afford to keep spending hundreds of dollars a month for new cartridges. Just think consumers should really lower their expectations for this product. Don't believe the hype! This was a scam.

I called to get info on their product, but found myself not able to get a word in, and when I did ask questions such as, "Okay, I'm only getting charged for shipping and handling till I receive the product?", the answer was yes. After that I asked if I can think about this for a day or so and call back, I was told, "This is a limited time thing for today only and for the first 200 callers". I'm number 139 so if I don't take advantage of it today, it would cost me about $200. So I said ended up saying yes, then got finagled into some membership stuff, in which I said no, that I am not interested in any memberships just the product. He said, "Well, you can call and cancel anytime. I agreed that it was about the same price as smoking but when it comes to your credit card, our cigarettes aren't taking automatically off your card each month." So worried I won't find a better deal, I said yes, and gave my card number to them and that's that.

Well it wasn't sitting right with me, and I felt pressured to make that decision (marketing strategics) so an hour, I called to cancel and the guy told me I would have to call back in the morning because it's not in their system. Now, I see other people's posts and am now worried to death that it's gonna be a fight to get my money back, $99 is what I was charged. Is this how marketing is supposed to be done nowadays? I thought happy customers meant more customers, not hustle customers and pressure them. Then when they wish to change their mind before it's too late, they get the runaround? Plus their method of communication was aggressive and sarcastic, they speak to you as if you're a dummy. I don't appreciate that much. What kind of legitimate company is this anyway?

I ordered a Smoke Assist unit to quit smoking. I was told three times that I would only be billed for shipping and handling, which they said was only going to be $9.95. They actually charged $99.90 on my debit card, although I only authorized $9.95. This is really bad business.

I called to order myself a smoke assist unit to help me quit smoking. I was told three times that I would only be billed for shipping and handling, which was only $14.95 and not for the cartridges, which were a hundred and some odd dollars.

Long story short, I was billed $176.40 and when I asked what happened, I never received a legitimate answer! I asked the operator three times if I was only going to be billed for the shipping and handling and told her I was not a wealthy man. She reassured me that I was only going to be billed $14.95.

So now I have to wait seven to 10 business days for money to be refunded and I'm pretty much **! I would advise anyone thinking of ordering this product to think again and find another solution, unless you like being scammed out of money.

I had cancelled my order but they sent it out anyway and charged me. I called and sent it back in March and they said they got it and in 45 days I would have my money back.

It is almost October and I still haven't gotten anything but a runaround. I just want my money.

I ordered this product, requested extra "cartridges" for the smoke assist product. The company sent me 5 orders of the whole product instead of just 5 cartridges. When I received the order, I saw that the invoice billed me for $824.22 on my credit card and it was shipped on December 17, 2010. I immediately called the company. They advised the order was placed wrong by them, send the whole shipment back and they would send me one order under the special price I was to have received. I followed their instructions, paid at the post office to priority post the package back with insurance to ensure I had a tracking number.

It is now August 12, 2011, I still have not been adjusted back on my credit card. I have called the company every month, sometimes weekly since February 2011, as I was advised I should see the credit on my February credit card statement. I still do not have my money back. Every time I call, the customer service representative apologizes to me, tells me they have escalated my issue and to call them back in 72 hours to check on the new status of my refund! On July 6th, 2011, I spoke to supposedly a supervisor by the name of Frence #**, advised me that a check was issued for the full amount the week prior and I should have it the following week!

AGAIN, it is now AUGUST 12th, 2011, 5 weeks after I should have "supposedly" received my money back. A new representative AGAIN, apologized and told me they will send another ticket to the Head office and advise to reissue the check! This is the WORST company I have ever dealt with. I would LOVE some help on how to get my money back. I have NEVER dealt with a company this bad with so many excuses! I have NEVER had an experience where a company can charge your credit card and once the product is returned, cannot credit the money back! To make the matter WORSE, in December I canceled the 2nd order before they sent it out to me, however, they screwed that up too and just issued me the cartridges for my initial order.

I sent that all back in February 2011 and I am still waiting for two more checks to be processed! I am out over $1100.00 on my credit card, with no end in site and unable to receive my credit that I am due as a customer! A customer who RETURNED the product, did not even use it and is out a whole bunch of money and no one seems to care! I'm writing this so no one and I mean no one orders from this company! They are a scam of a company and someone should shut them down! Can anyone out there help me receive the credits back that I am entitled to?

I called Smoke Assist after seeing it on TV. I was told it was a safe way to stop smoking, and I would get a refund for the purchase price, no questions asked, if I was not happy with the product. I was told I would get two other companies that would ask me to join them and all I had to do was tell them, "No, I was not interested," and I would receive a $100.00 gift card from Target and a $100.00 gift card from Walmart. I have already received 7 other companies' letters that have charged my credit card for membership to their companies. I returned the Smoke Assist the next day, but have not received credit on my card. When you call Smoke Assist, all you can get through to with the automatic answering is to order the product. I was very lucky when I went to see if I could e-mail Smoke Assist to inquire about my refund, I saw a lot of complaints and saw that I needed to cancel my credit card before any more charges were made by Smoke Assist or the other companies they gave my credit card number to. I explained all of this to my credit card so that will stop them from charging anymore. This company is a scam, a ripoff! Buyer beware, you are going to use a product that is dangerous to try to quit smoking, and you are going to have all kinds of charges on your credit card from everywhere, and you will not ever see a gift card or a refund!

My credit card number was given to several other companies. I had to cancel my credit card to stop them from making more charges. I never got any gift cards, or refund from Smoke Assist.

I called to make the "free" offer to try Smoke Assist for only the cost of the shipping and handling. I was assured by the customer service rep. that I would only be charge for the S&H for the "free" trial offer. Explained that I was on a "fixed" income and did not want any surprises with other money coming out of my account and was assured that no other charges would come out.

After reading the paperwork that came with the trial offer, I could see that my account was "automatically" going to be charged for more supplies. Again, I asked several times during the original call if this was going to happen and was assured that it would not and that my card number would not be given out to any other companies. I called Smoke Assist back and made sure that the account was cancelled.

Several days later in the mail, I received a notice from another company called "Savings2Go" stating that my charge card per my permission was going to be charged $14.95 a month for their services. I did not in any way authorize this. When I called the number listed for Savings2Go, the CSR (Amanda) was wonderful. She cancelled the membership and told me that this is happening a lot in regards to the Smoke Assist not explaining what happens. She said that they have had meetings to discuss the fact that customers are not being told that there are third party companies being set up. I am hoping that this information will go out to consumers who believe that they are doing something good for their health and then end up with a credit problem because it is not explained to them that this is what is happening.

I ordered smoke assist on 11/16/2010 , and was told my card would be debited $9.99, and they in turn debited my account $99.90. Now, I have to wait 7 to 10 days to have my money back. I told her not to debit anything, other than $9.99. She took what she wanted to take. I called customer service. This is their practice. This is fraud, and they say one thing but they'll do something else. They made my blood pressure elevate. I'm a heart patient, I have lupus, and this was a stressful issue for me. I have supporting documents.

I ordered Smoke Assist with the free trial of $9.95. The money was debited from my credit card on November 3nd at 1:04pm. I was shocked to see that another 9.95% was debited again on November 4th at 3:01pm for the same order. The shipping was taken out twice with the double billing. I called the service and got the runaround saying that they have no records of the transaction of billing me twice when I have my bank statement on my computer right in front of me and both transactions on my cell phone. I'm ready to cancel my credit card before they can do any more damage.

I ordered Smoke Assist from the TV ad for my daughter; it was advertised free except $9.95 s&h, $19.95 per month for 20 cartridges as long as you do direct withdrawal from ATM card. When we got the order, everything was as said, but 2 weeks later, we got a debit to our account for $69.95 which we did not okay. So we called and after 1 hour of trying to find a person to talk to, we found a man in Kansas City, Patrick, who said he would cancel the account and refund $34 of our money. It would take about 10 days to refund, we will see. The product really works good and I would have been glad to have done the system if they had not lied and we did not have the money in our account to cover the amount that we were hit with. It cost us overdraft charges and it hurts when you are on a fixed income.

I called the company for a free electronic cigarette and cartridges totaling $89.90. (79.99 plus 9.91 shipping) It was supposed to be a one time charge which I discovered was not. Unless I cancel, they will charge monthly for cartridges. More importantly, I was charged 3 additional charges totaling $49.70 for trial offers that I declined that day, on the phone. I was told the phone conversation was taped and I was asked to ok those trial offers by punching in 4 digits on my phone keypad, which I did not do.

When she further insisted I take the trial offers, I completed the call by restating, "You are sending me a free E-cigarette and cartridges that total $89.90 with shipping,Correct?" She said thank you and have a good day. I feel what she did was credit card theft, plain and simple. I had to spend a lot of time canceling things that were never approved by me and I had to cancel my bank card and wait 10 days for another. Although I was very inconvenienced, I had to take precautions that this person didn't start using my card to pay her bills. This company should be charged with theft.

Heard Smoke Assist's radio ad: "Try smoke assist absolutely free." Called them up and asked up front if there are any other fees other than the $9.99 shipping and handling, the woman who was trained to sell really well said, "No." After about 30 minutes, she started reading the fine lines to me really fast. I tried to hear the exact words but I couldn't, however I heard $79.99 for refills! So I quickly asked before I forgot to ask later and she said: Yes you have to pay $79 for a set of refills otherwise the electronic cigarette won't work.

I asked her to cancel the order. She refused to do so and kept on talking. I had to yell to cross my point, "Cancel my order please. I asked you specifically if there were any more charges and you said no, but now you're telling me there is in fine lines. That's false advertisement. So she cancelled the transaction and hung up on me!

Then I got a call the next day from another lady who offered me the cigarette machine with just a few trials to see if I like it and the total would be $9.99, so I said, "Yes, go ahead."

Truly, I didn't like the e-cigarette because it didn't work half the time and it ran out of refills quickly. After a few days, I receive a package from Smoke assist and a bill for $86.02 on my bank statement. At this point, I don't have the energy to call them and spend another hour to undo $86.02 plus over draft fees, they have caused me as a result, because with my tight budget I was not expecting an $86 charge out of nowhere. What smoke assist is doing is false advertisement and they must be stopped. They have actually caused me to smoke more cigarettes as a result of their scrupulous business manners!

Physically, I feel worst than I did before I called them to help me quit smoking!

I ordered the product with my debt card and I processed the order as a one time charge. After a month, I received another charge. When I called to complain, I spoke with a woman who was extremely nasty and rude and told me I was wrong, which after my bank investigated, I was not! Later after my bank investigated and I received my money back close to three months later, I received a phone call from a Smoke Assist worker who was very annoying and trying to convince me to take gift cards, which I refused and do not even believe they could give out. The Smoke Assist's work was very patronizing toward me and I told him I would complain. I hope that something is done about them because something is not right about them. Thank you for your time and cooperation in advance.