Complain about a product or service

Resveratrol Ultra

Also see FWM Labs.

judith of flushing, NY January 30, 2010

after free trial, sent 4 more and charged for each about 85.00 each! Calling them was useless.

Lucia of Mobile, AL November 21, 2009

I did not realize that I was signed on for life when I sent away for a "free trial" and that there would be NO return information sent in any of the packages. I will pay for the bottles they have sent! But how do I stop future bottles from coming and future charges? This product caused a cutaneous lupus reaction and two months later, I'm still waiting for the flare to stop. They do not give adequate warning about the possible side effects of their product.

Geraldine of Dawsonville, GA November 18, 2009

I ordered a free sample of Resveratrol from their internet website which said the product was endorsed by Oprah, Dr. Oz, Barbara Walters, CNN, Fox News and a host of others. The only charge mentioned was 1.95 to cover the shipping cost. There was no other information on the website, I was curious to find out how much it would cost to order if I decided I would want to continue taking after trying out the sample, but there was no info there to be found. I thought the sample would have more info. included with it, but there was nothing but a full bottle (30) sent and no enclosures.

I did not open the bottle, and a couple weeks later another bottle of Resveratrol arrived. This concerned me, so I called my Macy's Visa which I charged the shipping fee against, to see if any charges had been made on my account. In addition to the 1.95, which had been billed and paid, there were two new unauthorized charges. There was one charge for 87.62 on 11/4 by Improved Health, and another charge made on 11/11 for 87.62 by Youth Supp.

Each charge had a different toll free number. I called the one associated with the 11/4 charge and after waiting for 45 minutes, was disconnected. Called again and waited about 30 minutes before I finally spoke to a representative. She said I was on an auto ship program and every 30 days they would ship a bottle of this stuff to the tune of 87.62 each. She said I had 15 days to return the first bottle if I didn't want to stay in the program. None of this was communicated on the website where I ordered the sample. She asked if I read the terms and conditions, but I saw nothing there with terms and conditions.

I realized immediately that I've been scammed. I told her I had not opened either of the bottles and would return them both. She said I would have to pay for the first bottle because I did not get back to them before 15 days. She gave me a cancellation no. and they sent me an email confirming that I was cancelled from the program. But I am concerned about the two unopened bottles that they sent that I want to return. She wouldn't give me a return address, said I would get an email with instructions on returning. I asked when, and she would not say. And I still haven't received return instructions.

Now, from reading the other posts here, I'm worried about getting any amount refunded, and especially the first 87.62 which was for the "sample" bottle that wasn't really a sample at all. Incidentally, the representative at my credit card co. said she had taken another call just a couple hours before mine about the same thing. Hopefully, my credit card company will support me on this one, but I will have to wait and see.

I have notified them to cancel the card and reissue with a new account no. and I have disputed the two charges. Can't something be done about these crooks? Obviously, they are trapping people left and right with this scam. Thought it interesting that each charge was under a different name, and when I looked them up again on the internet, they had yet a different name. Any reputable company would not have to operate selling the same product under multiple names unless they are up to no good.

I have learned my lesson -- I'll never order anything again off the internet unless its a trusted (tried & true) website.

Trudy of Marlton, NJ September 27, 2009

In March 2009 I ordered a Anti Ageing Vitamin named Res V advertised free sample just pay 1.95 Shipping and Handling off the Internet. When I recieved my Credit Card Statement I was being charged 7.95 shipping and handling I called my credit card company and they did give me a credit for that. On March 8th 2009 I knew this was a scam! I called Resveratrol and cancelled the order.

One week later I received another shipment of Resveratrol. I immediately told the USPS I did not want it and he returned it to the Company. In April I recieved my Credit Card Statement and I was charged 87.13 I called the credit card company and it was put into Dispute. In May I was charged a second time for 87.13 for the shipment that I refused and sent back. My Credit Card Co did also put that amount into dispute.

I now have to pay Capital One 87.13 and possibly another 87.13 for the 2nd shipment that again, was returned for something that was a scam. I cannot afford this I am totally stressed out cannot sleep over this Scam. It has caused me hardship to pay this money. I want to get my money back from this Company Resveratrol.

Faye of Mocksville, NC September 21, 2009

On July 18, 2009 I ordered Resveratrol Ultra and a Colon Cleanse (online) in connection with a FREE Trial Offer. My only expense was to be .99 shipping and handling for each product. On August 9, 2009 while reviewing my credit card statement onlineI found 2 charges for 87.13 each and one for 74.62.

When I called the merchant they told me "nothing is free" and I had to abide by the terms and conditions. I asked where I could find the terms and conditions and was told terms and conditions was in small print at the bottom of the page. I supposedly had 15 days to cancel or be charged. They refused to refund my money. I immediately called my credit card company and filed a dispute on the charges and closed my card to avoid further charges.

After almost 2 months of arguing with Capital One (my credit card company) I was told that I should have read the terms and conditions that they were only a billing agent and would not help me. Needless to say I am looking for another credit card company, one that hopefully stands up to crooks like these.

One agent from Capital One did call me the day I placed the order to confirm that I placed it. In talking to other agents at Capital One I discovered they knew the merchant was a crook and did not tell me. They could have saved me alot of money if they had told me why they really called. I have filed a complaint with the Florida Attorney General for all the good that will do. 248.88

Karen of Clearwater, FL September 10, 2009

I can't give an address or anything because there's no info on the bottle and when I go to the website it won't give me any way to contact them. When I clicked on contact us I only got more prompts to buy. I ordered the free trial. I can't find a way to cancel the order. My credit card is being charged but I do not get any product sent to me.

I tried the credit card company in hopes they will not allow anymore charges from this company. They will not help me and they said I need to deal with the company. I can't if I can't get ahold of them. I read other complaints about them and they keep getting charged as well and it's all a big scam. What can I do? I am being charged for a product I do not receive and do not want. I ended up with an over the limit fee of 30.00 to my account because of the charge made by Resveratrol Ultra.

Caroline of Enfield, CT August 23, 2009

Order a trial reseratrol for 99 cents, and they billed me 87.13 and when I went to call them with the phone number that my credit card gave me, in conjuction with the 87.13 charge, when you ask to speak with a customer service rep., you get hung up on or you wait over a half hour and know one answers you.

Jill of Morro Bay, CA August 21, 2009

My credit card was charged 87.13 in July and again in August. I have never heard of this company, never ordered anything from them and never given them my credit card number. I see where others have had the same thing happen, although only after ordering a trial size of something. These charges caused my credit card to be over the limit and having a 30 fee added to my account. The charges have been disputed as of today, when I was notified about them.

Suzanne of Weyers Cave, VA August 20, 2009

After trying a free trial of Resveratrol Ultra, I was called and asked if I would like to try a free 14 day trial of Biolabs Instant Wrinkle Releaser. I agreed, tried the product, wasn't satisfied so sent it back afater calling the company to obtain an RMA #. I discovered they had billed my credit card 49.95 anyway.

I've called multiple times to ask them to refund my credit card and always get the run around which ends with being told to call back in 3-5 days to check on the status. I will be out 49.95 if they don't refund my credit card.

Brenda of South seaville, NJ August 15, 2009

I ordered a free sample for .99. A week later I was charged 87.13 on my credit card. I did not give permission for this purchase. I happen to check my bank balance and noticed this amount deducted from me. I am a senior citizen. I bought this for my daughter. I was contacted a day or two to by more. I clearly stated NO. I WANT MY MONEY BACK AND FOR THIS TO BE LEGALLY HANDLED.