Quest Diagnostics

We are covered under medicare and Tricare for life. Our doctor ordered labs and we had them done by Quest. All of our insurance information was given to Quest before the labs were drawn. Shortly after labs were drawn, we received a bill for a couple thousand dollars. I contacted Quest customer service and spoke to the supervisor Roger who told me Quest did not submit to insurance companies and this was my responsibility. This took many months for me to get medicare and then Tricare to accept my claims but meanwhile Quest has turned us into the collection agency without any letter notifying us of this action. I found out when I phoned the customer service number and this was on their recording when I put in our invoice number. I continue to wait for the two insurance companies to process the claim. This is a needless waste of time on my part. If Quest would submit the claim, as most businesses would, this would have been settled quicker and more professional. The only thing I get out of this is to never use Quest Diagnostics ever again.

My husband and I are senior citizens. We have had several blood tests with more than one doctor. We didn't know that each blood test is given a different account name and you have to pay on each one. Some are several hundred dollars and we can't pay in full. I have canceled checks for 2 payments in October and they turned the account over to a collection agency on Nov. 4th. If I charged at Macy's in San Fran, Dallas, Vegas, Atlanta and New York, when I got home, I would have one bill, one total. I'm 78 years old and I cannot keep up with several accounts at each place. This is archaic bookkeeping if I ever heard of it.

My son (Michael **) was sent home from school with flu-like symptoms on August 31, 2009. I took him to the doctor where they ran tests and started him on Tama Flu. Fortunately, his test showed he had the Type A flu and not the dangerous H1N1 flu. I received a bill from Quest Diagnostics for $318.00 which should have been paid by my insurance company.

When I called my insurance company (BCBS), they said they sent a request to Quest Diagnostics, stating they needed the correct procedure code or a description of the services before the claim could be paid.

I sent Quest the information. I received the bill again. So this time, I called and spoke with customer service who went on about them not resubmitting claims. I informed her my insurance company will pay this bill, and that they just need the correct code or either a description of the service. Again, she stated they do not resubmit claims. I informed her I could not pay this bill out of pocket. That's why my insurance company is paid $891.00 a month to cover my children's medical expenses.

I am submitting the Collections Letter back to Consumer Health Assistance for further help; however, it appears clear that Quest is thumbing their corporate nose at the State of Nevada also by continuing the practice which they already agreed to abandon. Because this behavior by Quest continues for quite some time, it is apparent that Question does not plan to abide by law in billing practices. Because they are a large national laboratory and because my primary insurer (CIGNA) has them on the list of provides, I feel compelled to continue using them -- I feel this makes CIGNA complicit in the maltreatment I am being forced to endure at the hands of Quest Diagnostics.

My wife had contacted Quest by phone asking if they accept Horizon Blue Cross insurance and we were told yes. We went to Quest presented our cards and they took the information. After 3 blood works we have have been billed for the blood work. After contacting Quest, we were told they have not accepted Horizon since June of 2007 and we have only been on the plane since December of 2007.

I went to the Doctor for a blood test. I have abnormal bile duct enlargement. I received a bill from Quest Diagnostics. I told them I have Blue Cross Blue Sheild PPO. They said that the insurance company would not pay the claim. They could not give me specifics. The date of service was Nove 30, 2005. Blue Cross said the claim was paid. They would not give me specifics. Today, 9/8/2006, I managed to get online at Blue Cross. I was able to find all the claims made by Quest Diagnostics.

I now receive a collection letter for $735.30

my son had lab work done 2-12-02, a claim with my insurance company cigna. cigna paid all claims. they were paid 2-15-02, cigna verified this information. But I am still receiving documents saying I owe 993.05 amd 99.30 for svc paid, balance is 0.

On Apri,21st 2001 my doctor sent the blood sample for testing for my physical check up to quest diagnostics as quest diagnostics participate in my health insurance plan ( Medical Mutual ) Quest diagnostics submitted the bill to insurance company for $482.65.

Insurance company dsid not pay the bill and Quest started sending me the letters for collection. I was talking to the insurance company so I sent a check for $43.25, so that I amy not be sent for collection. Later insurance Paid the claim under check # 9007569 dated 8-21-01 as per their calculation, which was toatl $96.13 in place of $482.65. I kept on getting the threatening letters from collection agencies and ultimately I paid 439.40 under my personal check # 1523 dated 2/11/02.

I did not know the claim sattlement has been done by the insurance company till the time I wrote the check. As soon as I came to know about that, I called and asked for refund of my money $482.65 which I paid thru my check. I never heard from quest diagnostics. Please get my money back. Thanks.