Phillips Sonicare Toothbrush

The handle of my toothbrush (Sonicare Toothbrush) started developing mold and mildew spots about a year after purchase. It is in one of the seams, which is obviously defective and did not seal well or something, when made. Other family members' brushes are fine, purchased at the same time. I purchased it from my dental office and they said I should call their representative, Mackie **, after receiving no help from customer service. If you're out of warranty, they do not want to help or talk to you.

I thought they might want to see the photos I took so they can check into the defect, but no, they're not interested and definitely not helpful. I called the representative and she never returned my call, so no help there either. It is very frustrating and unsanitary. The brush performs quite well, just is disgusting to be touching mold all the time.

I purchased a Sonic care toothbrush in August 2009. I used it until January 2010. The item was thirty dollars. The problem I had was when I installed new batteries in January, the product off/on switch failed to work. I had just recently spent an additional 28 dollars on new replacement heads, they make you buy 2. I think they make the thing so that it will malfunction when batteries are added and then "hopefully" the schmuck consumer will go and "throw" thirty bucks at another one!

I purchased 2 Sonicare toothbrush sets at Kohls on sale. The company sent me a rebate in the mail for the purchase of any sonicare toothbrush. Also there was another rebate in the packaging for another toothbrush purchase. I would have purchased them with or without the rebates. On the bottom of the form it says this rebate form may not be combined with other offers, which your assuming is other offers sent to Phillips Co. It's only $20.00 but the rebate form is misleading. It should say or sales from retailers or something. Rebates take a lot of time to fill out, to make sure you have all the correct information and I considered it a waste of my time. I don't want anything but that the form should be more specific and not so misleading. Thanks,

$20.00

I purchased an Elite model 9500 and had to have it replaced under warranty because the on/off button fell out. The replacement I was sent was the R710. This has only one brush head and no cord storage. The 9500 had two brush heads and cord storage in the base. Their R732 model has two brush heads and cord storage.

I explained this to the customer service rep I spoke with on the phone and also explained that on amazon, the 9500 and R732 are the same price and the R710 is $20 cheaper, indicating it is not an equivalent replacement for the 9500. I was rudely told that the R710 is better than the 9500 and that I could not get an R732 as a warranty replacement.

I will never buy another Sonicare product again, and I will be careful to avoid buying anything made by Philips since they obviously make defective products which they refuse to stand behind. I have to buy a pair of brush heads to be able to use the item I was sent to replace their defective product, and deal with a cord that is too long.

The head assembly on the brush cracks after approximately a week. Each new head I buy lasts about 2 weeks before it too cracks. Unit came with two handles and they both cracked across the on/off button as well.