Complain about a product or service

Oreck Air Purifiers

Benny of Clanton AL (12/24/08)
Thanks for all the comments about the Oreck Air Purifiers. You all saved me 1200.

Charles of Belmont, MA December 10, 2008

Charles of Belmont MA (12/10/08)
About 10 months ago, I purchased a vacuum cleaner from Oreck on their 12 month 0% payment plan. The vacuum cleaner's great. But after a few months, something strange began to happen. On the regular billing date, the 7th of the month, they made an authorization on my Visa account for the regular 33.80 monthly payment. Fine. But then, on the 9th, they made an identical authorization. The second was the one they processed. This left 33.80 on my Visa debit account pending and unavailable to me until it simply dropped off. They have been doing this ever since.

In other words, in order to pay Oreck the 33.80 I owe them monthly, I have to provide them with access to 67.60 half of which they seem to feel entitled to tie up in a pointless pending authorization. I have four other recurring monthly payments - two of which are for larger amounts - and they all use my card information once a month. Now that makes sense to me. The Oreck system just makes no sense at all. Frankly, it seems to me that they are messing around with Visa information that I only want them to use once a month and with funds that aren't theirs at all.

I have contacted their Customer Service people several times. Twice the representatives seemed unable to comprehend my complaint altogether. The third time, I did get something of a response in the form of, We discourage debit cards. I couldn't care less what the Oreck Corporation discourages or encourages in regard to anything at all. I know that hotels and rental car agencies routinely place large authorizations on customers' accounts. But a vaccuum cleaner company? Basically, I want to know how they justify this practice, whether or not they are actually entitled to engage in it and if there is any way that I can get them to cut it out.

On a monthly basis, this practice sets in motion a process that deprives me of the use of 33.80 of my own funds for about nine business days. As well, I am uncomfortable about having my Visa information used in any way that is not absolutely necessary. I was the victim of debit card fraud several years ago and clearing that up was a nightmare. Any pointless use exposes customers to risk.

Robert of Berwick, ME December 9, 2008

Robert of Berwick ME (12/09/08)
I purchased an XL vacuum cleaner in 2004 and it stopped working and the motor was smoking. I contacted Oreck and they replaced it in 2006 under the 2 year warranty. The replacement worked for a while, but a month ago it started smoking and caught fire. They will not replace it or repair it because the warranty is for 2 years only based on the FIRST purchase. So I'm stuck with this piece of junk that I paid almost 400.oo for. I also bought 2 so called air purifiers which have never worked and they won't replace or repair them.

I am out over 800.00 for products that are unreliable and undependable.

Denise of Madison, IL November 30, 2008

Denise of Madison IL (11/30/08)
I don't know about their air purifiers but I purchased an intellasheild xl upright vacuum cleaner from Oreck and paid a little over 500.00 for the vacuum and supplies......it's the biggest piece of crap. I had a dirt devil I paid around 50.00 for that worked 10 times better than this Oreck. For as much as I paid you would think it would pick up something a little heavier than hair and dust.

I took the vacuum back to the store I purchased it from and the sales lady said I didn't have the bag inserted correctly and she put a new bag in for me. It still doesn't work any better than it did before. My 30 day trial was up so I've not tried to do anything farther. I will just never purchase or recommend an oreck again. Will strongly encourage people not to purchase an Oreck.

Frances of Morrilton 72110, AR November 22, 2008

Frances of Morrilton 72110 AR (11/22/08)
I bought 2 of the table top air perifiers for over 500.00. One quit and the other made noised that was unreal, I was told to take it to Little Rock for warrenty repair..they thought I was nuts. said that was only a sales store. I saw the ad for the new more advanced for 499.00, now I order the charcoal filter and they send me 4 small white and black and the hepa keeps making loud poping noised. yes I am aware the particles of the larger nature causes some of this but I know this is too much money for the unit I think Orek should at least reimburse for the first ones.

I don`t want a lawyer but if this one causes a fire I have one local

Rosalie of Birmingham, AL November 13, 2008