Complain about a product or service

Oreck Air Purifiers

Sue of Willingale, OTHER April 12, 2009

Sue of Willingale OTHER (04/12/09)
I don't have a complaint as such, but I was thinking of buying an Orek air purifier. Before buying anything and spending money I always look for reviews about the item I'm thinking of buying and came across this site which has proved to be very useful and has influenced my decision not to buy an air purifier from Orek. I did buy an Orek vacuum cleaner about 10 years ago which is still going strong and is the best vacuum cleaner I have ever used, so far it has never gone wrong and beats the Dyson for cleaning, (the Dyson cleaner I bought fell to bits days after I bought it!)

But the Orek Hokey carpet sweeper I bought at the same time turned out to be useless as it didn't pick up anything. I also ordered from Orek replacement belts and bags for the vacuum cleaner which I paid for with a credit card at the time of ordering, only to receive unpleasant letters from Orek saying I hadn't paid for my order. Maybe I do have a complaint, albeit a few years too late. But, nevertheless, the comments on this site have been very useful to me.

Leland of Auburnw, WA April 3, 2009

Leland of Auburnw WA (04/03/09)
I have purchased three of these tabletop air purifiers or air filters and all three of them ceased to work. The lights are on and the fan is running but it doesn't have any high voltage for the electrostatic filter.

I have dismantled the units to find that the secondary of the transformer is open. This makes the unit think it is working, but it is not. Not one, not two, but three units were pooped out. The Oreck dealer had expensive replacement boards, but I didn't want another substandard unit. The high voltage flyback type transformers need to be higher rating to be robust enough for real life application.

I still have not replaced the units. I am out the purchase prices. I still need a couple good air filters.

Sam of Winnipeg, MB March 30, 2009

Sam of Winnipeg MB (03/30/09)
I ordered an Oreck XL Professional Air Purifier. I received it on time Feb. 10/09. The free gifts, the Cordless ElectrikBroom and Refrigerator Air Purifier were on back orded. I was told they would be in, from 3 to 4 weeks. I called today March 30/09. I was told that the back order could be up to as long as another 4 to 5 weeks. I can under stand somethings, but to waite up to 13 weeks for a back order is a little unreasonable.

By all of the bad reviews I have read about on this Air Purifier. I wonder if I made a good investment, Time will tell. I also ordered a CO2 vacuum on line when it was on TV. Let me tell you it was another disaster. I will tell you if something sounds to good to be true, it usually is. Before you buy on line from a TV add make sure you check the product out good and don't trust the testimonials. They only tell you what the company wants them to say and will never mention the down side of the product. Thanks.

Kim of Lakewood, CO March 24, 2009

Kim of Lakewood CO (03/24/09)
I bought an Oreck Air Purifier and Oreck Vacuum in November 2008 while attending a trade show. I received the Air Purifier in a timely fashion, but did not receive the vacuum as promised. I was then told the model I ordered was discontinued and that it could be replaced at a higher cost, with a new version of the original. I didn't think the value was good, so I cancelled the vacuum order all together. Oreck STILL shipped the item anyway in January 2009 and debited my bank account for the total amount.

I called customer service to complain and to return the unwanted item, and they agreed to send a call tag for the return of the vacuum and agreed to credit my account for the amount charged. The call tag came within a week and the item was shipped back to Oreck. It is now March 24, 2009 and I still have NOT received my refund for the charge against my bank account, and Oreck seems to have conveniently LOST all of my ordering information so they are claiming they cannot give me my refund. I have been back and forth in emails with excuse after excuse, and no one cares to help me with this matter and nothing has been reolved.

Anyone who orders and returns merchandise should be given a prompt refund as a company promises without having to go through this kind of aggravation to get a refund.

Jim of Granby, MA March 21, 2009

Jim of Granby MA (03/21/09)
we purchased a oreck xl proffessional air purifier some years ago and have never been absolutely satisfied with it in regards to the noise level as well as the quality of cleaning the air. Now a bearing has gone on the end of the motor and oreck will not sell me the replacement part. In essence they have decided I am too stupid to repair their product. Now our oreck upright vacumm is giving us trouble also. This is all very strange because our first oreck vacumm lasted over 15 years. This can only suggest to me, the quality at oreck has suffered and we are now done with dealing with oreck.