Complain about a product or service

Oreck Air Purifiers

Gregory of Indian rocks Beach, FL January 26, 2010

My wife purchased an Oreck XL vacume. At first it seemed to perform well, but after about one year it began to fall apart.It is mainly built from cheap plastic,and has no wheels so the sled it slides on is made to wear out. you can only get bags and belts at the oreck store or by ordering them. I would not tell anyone to buy this garbage.

B of ELKHORN CITY, KY January 26, 2010

The truman cell has a 3 or 5 year warranty. The small wires are not covered by the warranty they are considered expendable or consumable parts. The first time wires broke it was under warranty-two wires were replaced. The second time I had to pay for part and labor. I dropped the unit off on Dec 31, 2009 and picked it up the first week in Jan. Another wire broke Jan 23.

I purchased this March 2009. It was shipped on March 20, 2009. I have not taken it to the repair shop yet. Should this be considered a defective unit? The wires break as the unit is being used. I have followed cleaning instructions. I wait 24 hours or longer for the unit to dry after cleaning to put the unit back into the tower. Has anyone else had this problem? I have a table model and I have not had this problem with it.

r. of MT. WASHINGTON ,, KY December 22, 2009

I ordered a new commercial vacuum from Oreck. They didn't tell me that I couldn't find any vac. belts for it. This is not right, the people at the Oreck store told me that they didn't know when or where I could find any, The lady at the Oreck store has lost 4 family's business.

I own a janitorial company, and I was trying out the Oreck Commercial vac., It works great except it burns the belts up so fast. So I thought that you should know that [they] have a very upset customer, I don't know if I will ever buy another Oreck Vac.

paul of potts point, Australia November 22, 2009

The oreck devices are sold by television advertising alone in Australia. Kindly old Mr Oreck appears and makes several promises, including the one that the device will be delivered free of charge for appraisal. The advertisements, however a) demand about US63 for that delivery, and b) offer no idea of what the devices cost. This seems sharp practise, and give such warning of the ethics of the company that I've decided to shop with competitors.

don of clackamas, OR October 19, 2009

A couple years ago we purchased an Oreck Floor Cleaner. We were using it in our home and it caught on FIRE! We contacted Oreck and we were politely told it is out of warranty and their is nothing they could do. (It now comes with a two year warranty, instead of one, like ours. I think I know why) If I owned the company and I cared, I would be interested in WHY it caught on FIRE. I think David O would want to know. But apparently I am wrong.

James of franklin, VA October 13, 2009

Purchased a Oreck Pro-Shield purifier, model AIR12B. Device arrived in a timely fashion but was non-working out of the box. Call Oreck Customer Support and went through the requested checks from the service person. I was told to send it to a service depot, at my expence, and it would be repaired. I decided that this was unwarrented and desired to have them pick up the product under the 30 day try-it or return it policy. I was then told that they would not accept a defective device and it had to be in working order before they would. What happened to the "I'll take it back for ANY reason and even pay the return shipping" speech on the commericals? Lucky that I used my credit card and the bank is with holding payment until this matter is settled. Perhaps, this is just a fluke and I am the only one with this problem. It now quitely awaits the return of the UPS girl, I am not out any money and have all the paperwork to back up my claims. If your close to an Oreck store, buy it from there and make sure it works before you take it home.

Michelle of Deer Lodge, TN July 18, 2009

The air purifiers work great! The truman cell tech is the cell that does the work and that is the filter that never needs replacing unlike some other purifiers where you buy filters and replace every 3mon the Oreck Trumen cell filter never needs replacing. The filter you do replace is the charcoal filter this is only for odor absorption not for the function of the unit, it does not effect how the ORECK air kills bacteria like a bug zapper kills bugs. So if you want an affordable product that really works..Oreck air is the way to go!

Peter of Wynnewood, PA July 17, 2009

I purchased 2 Oreck XL tabletop air purifiers after being told by a tele sales rep that these units would remove the smell of mold from a house we just moved into. From the outset, the units did not seem to be making any difference but I gave it some time. They did give off their own bad smell and we eventually shut them off when they seemed to give my wife and son asthma/breathing difficulties. When I called to complain, I was told that I was beyond the 30 day return period.

At this point I still owed them 513 for the two units, which I told them I would not pay and that they should sent a return authorization or try to assist with getting the units to deliver on the claims that they made. A few months later, I got a call from Anne in their collections department. After explaining my story, she eventually agreed that if I paid 400 that would suffice to completely remove the remaining balance of 113. She gave me her name and reference number which I made a note of.

Almost 1 year later, I got a call from Alpat and Company, a collections agency, telling me that I was in collections for owing Oreck the remaining 113. I dipsuted the claim and immediately called Oreck to dig up my record. They did not have any record of the conversation with Anne, and asked that produce some proof. I could not remember if I had kept the invoice or where I had written down the refernce number, so I asked them to giev me some time to go back through my records.

I also informed Alpat that I was disputing the claim, and that they should wait until I resolved this by digging up the note that I had with the reference number. Alpat ignored this and unbeknown to me, submitted my name and this unpaid debt to the credit bureaus. I found this out via a credit checking service I use. Eventually, I found the reference number and name of the person I had made the payoff agreement with, so I called Oreck on 3.25.2009 spoke to Lilian in customer service, gave the reference information, and was informed that she would issue the note instructing Alpat to remove my name from collections. This was expected to take 3-4 days, and 1 month for the credit bureau's to update.

However Lilian did nothing, and as a result, by June, all my credit card companies began to either close accounts, reduce my available credit or increase my APR. When I called Oreck again to complain, they said it was out of their hands, and that i must negotiate this with Alpat. So, in short, they 'sold' my debt to some uncaring company who has no scruples about destroying someones credit, and when Oreck is confronted, they wont even take responsibility for the fact that ALPAT is their agent in this.

The net cost to me is now running at thousands of dollars, given that one of my cards jumped from a 1.9% balance transfer rate, (which is only offered to people with extremely good credit, as mine was) to over 33%. Surely when their is a genuine dispute a company that cares about its reputation will not nuke its customers credit score for the next 7 years over a paltry 113? Not so with Oreck. They simply dont care. Apparently there are enough unknowing fools out there for them to sell their junk to, and no-one to hold them accountable. So stay away from the scame of Oreck's products with their baseless claims, and their heartless, spineless employees and agents.

Ellen of midland, TX July 6, 2009

I called this store for a scheduled annual tune-up after recieving a reminder in the mail. I asked if this job could be done by Friday if I brought it in today (Monday). Vicki said she could not gaurentee that it would be done because she had other jobs ahead of me and that she did not know when a technician could get to it because hers quit and one had to come from Lubbock. She said I could get a loaner and pay a 100.00 deposit that would be refunded to me when I returned it.

I feel that this is unacceptable considering that I was told at the time I purchased this vacuum at this location that I could bring it in once a year and it would only take one day. I just think [they] should train staff to be more responsible when they sell a product . Also, please give the store a call and try to schedule a repair. You will be astonished at the lack of care you receive.

Amber of bloomington springs, TN June 5, 2009

Oreck products ave always worked great for me. the cell on the air purifier only has to dry over night. and you can use it in warm soapy water. and the way you know it works is when you hear it arch and see it spark like a bug zapper. dont see why people have such a hard time with the product when there really easy to use.