Complain about a product or service

Oreck Air Purifiers

don of clackamas, OR October 19, 2009

A couple years ago we purchased an Oreck Floor Cleaner. We were using it in our home and it caught on FIRE! We contacted Oreck and we were politely told it is out of warranty and their is nothing they could do. (It now comes with a two year warranty, instead of one, like ours. I think I know why) If I owned the company and I cared, I would be interested in WHY it caught on FIRE. I think David O would want to know. But apparently I am wrong.

James of franklin, VA October 13, 2009

Purchased a Oreck Pro-Shield purifier, model AIR12B. Device arrived in a timely fashion but was non-working out of the box. Call Oreck Customer Support and went through the requested checks from the service person. I was told to send it to a service depot, at my expence, and it would be repaired. I decided that this was unwarrented and desired to have them pick up the product under the 30 day try-it or return it policy. I was then told that they would not accept a defective device and it had to be in working order before they would. What happened to the "I'll take it back for ANY reason and even pay the return shipping" speech on the commericals? Lucky that I used my credit card and the bank is with holding payment until this matter is settled. Perhaps, this is just a fluke and I am the only one with this problem. It now quitely awaits the return of the UPS girl, I am not out any money and have all the paperwork to back up my claims. If your close to an Oreck store, buy it from there and make sure it works before you take it home.

Michelle of Deer Lodge, TN July 18, 2009

The air purifiers work great! The truman cell tech is the cell that does the work and that is the filter that never needs replacing unlike some other purifiers where you buy filters and replace every 3mon the Oreck Trumen cell filter never needs replacing. The filter you do replace is the charcoal filter this is only for odor absorption not for the function of the unit, it does not effect how the ORECK air kills bacteria like a bug zapper kills bugs. So if you want an affordable product that really works..Oreck air is the way to go!

Peter of Wynnewood, PA July 17, 2009

I purchased 2 Oreck XL tabletop air purifiers after being told by a tele sales rep that these units would remove the smell of mold from a house we just moved into. From the outset, the units did not seem to be making any difference but I gave it some time. They did give off their own bad smell and we eventually shut them off when they seemed to give my wife and son asthma/breathing difficulties. When I called to complain, I was told that I was beyond the 30 day return period.

At this point I still owed them 513 for the two units, which I told them I would not pay and that they should sent a return authorization or try to assist with getting the units to deliver on the claims that they made. A few months later, I got a call from Anne in their collections department. After explaining my story, she eventually agreed that if I paid 400 that would suffice to completely remove the remaining balance of 113. She gave me her name and reference number which I made a note of.

Almost 1 year later, I got a call from Alpat and Company, a collections agency, telling me that I was in collections for owing Oreck the remaining 113. I dipsuted the claim and immediately called Oreck to dig up my record. They did not have any record of the conversation with Anne, and asked that produce some proof. I could not remember if I had kept the invoice or where I had written down the refernce number, so I asked them to giev me some time to go back through my records.

I also informed Alpat that I was disputing the claim, and that they should wait until I resolved this by digging up the note that I had with the reference number. Alpat ignored this and unbeknown to me, submitted my name and this unpaid debt to the credit bureaus. I found this out via a credit checking service I use. Eventually, I found the reference number and name of the person I had made the payoff agreement with, so I called Oreck on 3.25.2009 spoke to Lilian in customer service, gave the reference information, and was informed that she would issue the note instructing Alpat to remove my name from collections. This was expected to take 3-4 days, and 1 month for the credit bureau's to update.

However Lilian did nothing, and as a result, by June, all my credit card companies began to either close accounts, reduce my available credit or increase my APR. When I called Oreck again to complain, they said it was out of their hands, and that i must negotiate this with Alpat. So, in short, they 'sold' my debt to some uncaring company who has no scruples about destroying someones credit, and when Oreck is confronted, they wont even take responsibility for the fact that ALPAT is their agent in this.

The net cost to me is now running at thousands of dollars, given that one of my cards jumped from a 1.9% balance transfer rate, (which is only offered to people with extremely good credit, as mine was) to over 33%. Surely when their is a genuine dispute a company that cares about its reputation will not nuke its customers credit score for the next 7 years over a paltry 113? Not so with Oreck. They simply dont care. Apparently there are enough unknowing fools out there for them to sell their junk to, and no-one to hold them accountable. So stay away from the scame of Oreck's products with their baseless claims, and their heartless, spineless employees and agents.

Ellen of midland, TX July 6, 2009

I called this store for a scheduled annual tune-up after recieving a reminder in the mail. I asked if this job could be done by Friday if I brought it in today (Monday). Vicki said she could not gaurentee that it would be done because she had other jobs ahead of me and that she did not know when a technician could get to it because hers quit and one had to come from Lubbock. She said I could get a loaner and pay a 100.00 deposit that would be refunded to me when I returned it.

I feel that this is unacceptable considering that I was told at the time I purchased this vacuum at this location that I could bring it in once a year and it would only take one day. I just think [they] should train staff to be more responsible when they sell a product . Also, please give the store a call and try to schedule a repair. You will be astonished at the lack of care you receive.

Amber of bloomington springs, TN June 5, 2009

Oreck products ave always worked great for me. the cell on the air purifier only has to dry over night. and you can use it in warm soapy water. and the way you know it works is when you hear it arch and see it spark like a bug zapper. dont see why people have such a hard time with the product when there really easy to use.

Aaron of Augusta, KS May 22, 2009

I have probably one of every Oreck product that they make. I started buying their after I recieved the vacuum as a gift and fell in love with it. The only product that they make that is disappointing is the hoky sweeper. It works great on carpet but is useless on hardfloor.

The air purifiers have worked just as they should.(I maintain it according to the specified instructions.) The Orbiter is my favorite Oreck product.. and one of my favorite appliances I have ever owned. As with any product you have to take responsibility and do a little maintainance every once in a while to keep them working great. I've owned most of my Oreck products since 2002 and have had little if any issues with them.

jane of berkeley heights, NJ May 9, 2009

I had purchased 2 oreck tower air cleaners and 1 table top one. I was at first very happy till i found out that when i went to wash the truman cells that their is a filter that is non reusable. the stated on the show that there is no filters to replace. their is and so i did that then to wash the truman cell you have to use this spay crap and you cant use regular soap and water and that the thing has to dry for 2 days. but then the thing after a year started making sparks then the other one did then the table top one did. they were getting to the point where it was unbarable so i took it to oreck and they said its not under the warrenty. almost 2000 dollars on crappy air purifiers that don't work. i was so sick of them i threw them out for garbage.

Robert of Varney, WV April 20, 2009

Robert of Varney WV (04/20/09)
I purchased two XL Air Purifiers. I purchased them to help with my allergies. At first, they worked well. They dramatically decrease the amount of dust/dusting in my house. Then, once I cleaned them, they never seemed to work as well. I did learn, thru trial and error, that I need to clean them about once a month in order for them to be effective in reducing dust. But it was about a year after I first starting using them before I cleaned them. I was waiting on the indication light to turn red, as instructed. But, it never did.

I figured after a year of service, 24/7, they should be dirty. They were very filthy inside, but the indication light never turned red. The motor in one quit working after about 18 months. However, I oiled it and it worked fine after that. Now I oil the motor and bearings every year and after three years now, they have not stopped working.

I am not happy with the performance of these XL's. The infomerical implies that this is the best thing since sliced bread. It does collect alot of dust. I can not tell if it is killing viruses/bacteria like it states that it does...my family still gets colds and virus infections. But it has not made any difference in my allergies, which was my orginial issue for the purchase. It picks up dust...thats about all I can testify to. I do not recommend this product nor any other product that Oreck hypes up to sell...It's lies. I believe a HEPA filter product would be just as effective and I wouldn't have the aggrevation of cleaning it once every month.

650 for two XL units...about twice as much as they are really worth.