Complain about a product or service

Oreck Air Purifiers

Amber of bloomington springs, TN June 5, 2009

Oreck products ave always worked great for me. the cell on the air purifier only has to dry over night. and you can use it in warm soapy water. and the way you know it works is when you hear it arch and see it spark like a bug zapper. dont see why people have such a hard time with the product when there really easy to use.

Aaron of Augusta, KS May 22, 2009

I have probably one of every Oreck product that they make. I started buying their after I recieved the vacuum as a gift and fell in love with it. The only product that they make that is disappointing is the hoky sweeper. It works great on carpet but is useless on hardfloor.

The air purifiers have worked just as they should.(I maintain it according to the specified instructions.) The Orbiter is my favorite Oreck product.. and one of my favorite appliances I have ever owned. As with any product you have to take responsibility and do a little maintainance every once in a while to keep them working great. I've owned most of my Oreck products since 2002 and have had little if any issues with them.

jane of berkeley heights, NJ May 9, 2009

I had purchased 2 oreck tower air cleaners and 1 table top one. I was at first very happy till i found out that when i went to wash the truman cells that their is a filter that is non reusable. the stated on the show that there is no filters to replace. their is and so i did that then to wash the truman cell you have to use this spay crap and you cant use regular soap and water and that the thing has to dry for 2 days. but then the thing after a year started making sparks then the other one did then the table top one did. they were getting to the point where it was unbarable so i took it to oreck and they said its not under the warrenty. almost 2000 dollars on crappy air purifiers that don't work. i was so sick of them i threw them out for garbage.

Robert of Varney, WV April 20, 2009

I purchased two XL Air Purifiers. I purchased them to help with my allergies. At first, they worked well. They dramatically decrease the amount of dust/dusting in my house. Then, once I cleaned them, they never seemed to work as well. I did learn, thru trial and error, that I need to clean them about once a month in order for them to be effective in reducing dust. But it was about a year after I first starting using them before I cleaned them. I was waiting on the indication light to turn red, as instructed. But, it never did.

I figured after a year of service, 24/7, they should be dirty. They were very filthy inside, but the indication light never turned red. The motor in one quit working after about 18 months. However, I oiled it and it worked fine after that. Now I oil the motor and bearings every year and after three years now, they have not stopped working.

I am not happy with the performance of these XL's. The infomerical implies that this is the best thing since sliced bread. It does collect alot of dust. I can not tell if it is killing viruses/bacteria like it states that it does...my family still gets colds and virus infections. But it has not made any difference in my allergies, which was my orginial issue for the purchase. It picks up dust...thats about all I can testify to. I do not recommend this product nor any other product that Oreck hypes up to sell...It's lies. I believe a HEPA filter product would be just as effective and I wouldn't have the aggrevation of cleaning it once every month.

650 for two XL units...about twice as much as they are really worth.

Sue of Willingale, OTHER April 12, 2009

I don't have a complaint as such, but I was thinking of buying an Orek air purifier. Before buying anything and spending money I always look for reviews about the item I'm thinking of buying and came across this site which has proved to be very useful and has influenced my decision not to buy an air purifier from Orek. I did buy an Orek vacuum cleaner about 10 years ago which is still going strong and is the best vacuum cleaner I have ever used, so far it has never gone wrong and beats the Dyson for cleaning, (the Dyson cleaner I bought fell to bits days after I bought it!)

But the Orek Hokey carpet sweeper I bought at the same time turned out to be useless as it didn't pick up anything. I also ordered from Orek replacement belts and bags for the vacuum cleaner which I paid for with a credit card at the time of ordering, only to receive unpleasant letters from Orek saying I hadn't paid for my order. Maybe I do have a complaint, albeit a few years too late. But, nevertheless, the comments on this site have been very useful to me.

Leland of Auburnw, WA April 3, 2009

I have purchased three of these tabletop air purifiers or air filters and all three of them ceased to work. The lights are on and the fan is running but it doesn't have any high voltage for the electrostatic filter.

I have dismantled the units to find that the secondary of the transformer is open. This makes the unit think it is working, but it is not. Not one, not two, but three units were pooped out. The Oreck dealer had expensive replacement boards, but I didn't want another substandard unit. The high voltage flyback type transformers need to be higher rating to be robust enough for real life application.

I still have not replaced the units. I am out the purchase prices. I still need a couple good air filters.

Sam of Winnipeg, MB March 30, 2009

I ordered an Oreck XL Professional Air Purifier. I received it on time Feb. 10/09. The free gifts, the Cordless ElectrikBroom and Refrigerator Air Purifier were on back orded. I was told they would be in, from 3 to 4 weeks. I called today March 30/09. I was told that the back order could be up to as long as another 4 to 5 weeks. I can under stand somethings, but to waite up to 13 weeks for a back order is a little unreasonable.

By all of the bad reviews I have read about on this Air Purifier. I wonder if I made a good investment, Time will tell. I also ordered a CO2 vacuum on line when it was on TV. Let me tell you it was another disaster. I will tell you if something sounds to good to be true, it usually is. Before you buy on line from a TV add make sure you check the product out good and don't trust the testimonials. They only tell you what the company wants them to say and will never mention the down side of the product. Thanks.

Kim of Lakewood, CO March 24, 2009

I bought an Oreck Air Purifier and Oreck Vacuum in November 2008 while attending a trade show. I received the Air Purifier in a timely fashion, but did not receive the vacuum as promised. I was then told the model I ordered was discontinued and that it could be replaced at a higher cost, with a new version of the original. I didn't think the value was good, so I cancelled the vacuum order all together. Oreck STILL shipped the item anyway in January 2009 and debited my bank account for the total amount.

I called customer service to complain and to return the unwanted item, and they agreed to send a call tag for the return of the vacuum and agreed to credit my account for the amount charged. The call tag came within a week and the item was shipped back to Oreck. It is now March 24, 2009 and I still have NOT received my refund for the charge against my bank account, and Oreck seems to have conveniently LOST all of my ordering information so they are claiming they cannot give me my refund. I have been back and forth in emails with excuse after excuse, and no one cares to help me with this matter and nothing has been reolved.

Anyone who orders and returns merchandise should be given a prompt refund as a company promises without having to go through this kind of aggravation to get a refund.

Jim of Granby, MA March 21, 2009

we purchased a oreck xl proffessional air purifier some years ago and have never been absolutely satisfied with it in regards to the noise level as well as the quality of cleaning the air. Now a bearing has gone on the end of the motor and oreck will not sell me the replacement part. In essence they have decided I am too stupid to repair their product. Now our oreck upright vacumm is giving us trouble also. This is all very strange because our first oreck vacumm lasted over 15 years. This can only suggest to me, the quality at oreck has suffered and we are now done with dealing with oreck.

Jack of Orlando, FL March 6, 2009

I  purchased my first Oreck vac in 1999 and still have the original machine. I don't use it as a shop vac but as a vacuum cleaner. I don't pick up toys or screws or left over dinner and it has NEVER let me down. I also own the Orbiter and 4 Air Purifiers. If you follow the directions and take care of these machines the way that they are suppose to be taken care of, you will be very pleased. I think it's funny that there are people that think that you never have to do anything to maintain a machine and yet when it breaks, somehow it's the machines fault.