Oreck Air Purifiers

I bought 3 air purifiers from Oreck without doing the appropriate homework (my bad). After they shipped (no charge to me), I saw an infomercial and thought uh-oh, only crappy products use that technique. So I did some research and found they are not as effective an air purifier as some others that are more affordable. So I called Oreck and explained the situation, they were quick to send me return UPS labels (again on their nickel) and after the returned product was received by them, they credited my credit card within 2 weeks. No hassle at all. You've got to respect that. Bottom line is do your research before you buy. Some complaints on this site are about the quality. If you have the technology to post here, you have the technology to research before you buy instead of giving bad press without even trying to resolve it with the company. Thumbs up for Oreck from this customer anyway.

My folks bought this for me to help relieve my asthma in 2010. It did work at first to relieve odors and smoke that comes in thru cracks and drains in my apartment (heavy smoker lives below me); then it stopped working so well. It started to have a whining sound. I took it to an Oreck dealer and then replaced the fan inside. Well, that's been 6 months ago and it still doesn't clean as good as it did when I first got it. We all know the commercials on how the unit is inside a glass box, but what it doesn't show is that when the dust is processed thru it is still in the air. If you were to look at my unit right now, why is there so much dust on this unit?

Well, this is how it operates. I am constantly cleaning the machine and dusting everyday around it. Sometimes when cleaning the Truman Cell, it doesn't get all the dirt off the metal. I can run my finger across it after it has been sitting in Oreck air cleaner solution for a day and it's still not clean. I am not satisfied anymore with Oreck stuff. I wish for a refund or a better product. I would not recommend any one to buy this product! It's sad that things that work so well at first just can't keep on working even when under warranty.

I have the Oreck XL Professional Air Purifier; the one that is the tabletop and with the blue lights. I never had a problem with this unit. After reading other customer's complaints, I cannot say that I would ever give this unit a bad rating. When it makes a "snapping" sound, it is just zapping particles to kill mold, allergens, and dust particles.

Using this has definitely reduced my need to dust, as well as reduced the smell in my house. Sometimes, I have a get together and although I don't smoke myself, I allow others to do so during the winter months when it is too cold outside. Running this takes care of the odors and leaves the house with a "clean" smell. I would recommend this product to anyone as I have never had a problem to date. Just clean the Truman cell every few weeks and you will be happy. You don't have to wait for the red light to come on. Clean it anyway and you will be happy with the amount of allergens and airborne particles (like smoke) that it takes care of.

I purchased the Oreck XL Tower Air Purifier. It worked well, for a while, in removing "doggy odor" from the house. The first one stopped working after a few months and we did bring it back to the store and we received a new one which worked for about 8 months. The wires inside are now breaking and although we cleaned it, the check filter light never goes off. It makes zapping noise off and on, like it needs to be cleaned, but it is clean. It is too overpriced for quality of the machine.

I have tried several times to get answers to my problems with Oreck products. I now own 3 Oreck air purifiers, the xl is the one I have the most problems, bought it last year at Oreck store in Sarasota fountains store. I called them a numbers of times about it arcing after 5 days and have to clean it every 5 days. I trade in my old one because it needed a motor and could not get one maybe 3 weeks or more. Not to my amazement, but the other old one motor started to make a loud noise.

I went to the same store I always dealt with. To find out tops is now running it. Which I had a run in with them a few years ago about a vacuum cleaner. Another bunch of bull, they don't make any parts for the older ones anymore. Like a dummy, I bought a newer one re-man. I should have stopped before I bought the newer one. We also have a small bagless vacuum. I ask him to sell me a filter for it. Response is they are back order, don't know when they can get one, if they can get one. My point of view is, all they want to do is sell you a new one and don't or can't repair the items that they sell. They really have a way to down the customer that they are doing something wrong.

I bought an Oreck sweeper in the 90s. it is still running & I gave it to one of the people that I employed. I bought one again. I have had trouble with the docking system- it disconnects from the pole after one room.

I called & wanted a replacement but I have to take it to one of their stores. They do not consider my time, gas or anything else. Either do it their way or you ate sol. I know it is a lemon because the other one is still fine.

I now have some physical problems & can not crawl around on the floor trying to fix the docking sys., as I have had a hip replacement in July. I do not feel as if I have to do what I am told by Oreck. I feel it should be replaced without question. I have a cleaning co. (ac cleaning service) & have other machines & know when one is not right. I hurt my hip & groin trying to fix it this a.m.

I purchased the Oreck Platinum XL with a special 20% discount offer. My order form stated $508.75, but my credit card was charged $635.95. Oreck customer service stated the 20% was not credited and they would credit my account . After waiting the 10 days, this credit is still not being handled by Oreck.

This complaint is not so much about the credit due as it is how this company handles their business. The customer service agent stated that she was about as far as I was going to get with my complaint and would not supply the name of any manager. Beware of this company. They are quick to take your money and slow to refund. If you return the vacuum, a refund will take 30 days.

I bought one and got one half off, seemed to be a good deal but I have to say they really didn't work no less dust than normal. They are just fans inside of a fan,what a joke! I ran mine nonstop for a month and cleaned it and it wasn't even really dirty . My air conditioner filter was dirtier, go figure! I have one thing to say junk! I was stuck with junk! My 30 days had expired and one out of the two had just stopped working completely but I really didn't care. It didn't do 1-8th the job, Mr. ** had said anyhow.

Extremely bad customer service. I returned the product unused, unopened. It took six months to get a refund. My credit card was billed twice. It took countless hours on the phone only to reach a call center every single day. I was afraid I would never get my $600 back. The worst customer service experience I have ever had. Unbelievable.

After seeing no results (no improvement of my night-time respiratory problems and sleep, no reduction in dust, no such dirt in the Truman Cell as on the infomercial) from my Oreck XL Air Purifier, I called customer service to arrange the return. I was informed that the 30-day trial period had expired. I was told that I could take it to a local store for service. There was no answer when I called. I put it in the box and left it there until I had a mold issue.

I called customer service again and then the local store. The manager proceeded to tell me that my experience with the air purifier was my opinion, that many customers are happy with the product. He showed no concern for me as a customer but offered to give my product a "free" tuneup, while making sure that he told me the regular cost of the tuneup. He was so abrasive and unfriendly that I hung up. He would not listen to me.

I decided to call back to speak with someone else (with customer service skills). The same person answered. I asked for the manager, only to learn that he was the manager. Based on the treatment I received over the phone, I decided not to make the trip to the store. I cleaned the Truman Cell and tried it for the mold spores that were in my air after removing almost everything from the rooms and disinfecting all surfaces.I later learned that this product emits ozone which possesses a health risk. For this reason, it is rated poorly by independent companies (that are not paid by Oreck).

Economic damage: I spent money that I really could not afford to spend because of my respiratory problems and resulting sleep problems. That money could have been used for other needs.

Physical: My respiratory problems which Oreck asserted would be improved are actually worse. I now experience chest discomfort (pressure/pain), which I did not have before purchasing the product. No doubt, this is because of the ozone and the mold spores that are not being captured and destroyed as Oreck claims to be. Before, my problem was only night-time congestion. Now, upon awakening, my nose runs like a faucet. When I stay elsewhere overnight, this does not happen! I also experience mental distress as a result of my experience with this company and the loss of my hard-earned (and limited) money.

Own an Oreck vacuum cleaner, will never buy another one. The docking station for the bag does not stay on the vacuum. Bag comes off inside and then dirt is all inside the docking station. Don't waste your time telling the customer service they just want you to purchase another one. Please save your money and buy some other vacuum cleaner.

My wife purchased an Oreck XL Vacuum. At first it seemed to perform well, but after about one year it began to fall apart. It is mainly built from cheap plastic, and has no wheels. So, the sled it slides on is made to wear out. You can only get bags and belts at the Oreck store or by ordering them. I would not tell anyone to buy this garbage.

The Truman cell has a 3 or 5-year warranty. The small wires are not covered by the warranty; they are considered expendable or consumable parts. The first time wires broke it was under warranty and two wires were replaced. The second time I had to pay for part and labor. I dropped the unit off on December 31, 2009 and picked it up the first week in January. Another wire broke on January 23. I purchased this on March 2009. It was shipped on March 20, 2009. I have not taken it to the repair shop yet. Should this be considered a defective unit? The wires break as the unit is being used. I have followed cleaning instructions. I wait 24 hours or longer for the unit to dry after cleaning to put the unit back into the tower. Has anyone else had this problem? I have a table model and I have not had this problem with it.

I own a janitorial company, and I was trying out the Oreck Commercial vac., It works great except it burns the belts up so fast. So I thought that you should know that [they] have a very upset customer, I don't know if I will ever buy another Oreck Vac.

The oreck devices are sold by television advertising alone in Australia. Kindly old Mr Oreck appears and makes several promises, including the one that the device will be delivered free of charge for appraisal. The advertisements, however a) demand about $US63 for that delivery, and b) offer no idea of what the devices cost.

This seems sharp practise, and give such warning of the ethics of the company that I've decided to shop with competitors.

A couple years ago we purchased an Oreck Floor Cleaner. We were using it in our home and it caught on FIRE! We contacted Oreck and we were politely told it is out of warranty and their is nothing they could do. (It now comes with a two year warranty, instead of one, like ours. I think I know why) If I owned the company and I cared, I would be interested in WHY it caught on FIRE. I think David O would want to know. But apparently I am wrong.

Purchased a Oreck Pro-Shield purifier, model AIR12B. Device arrived in a timely fashion but was non-working out of the box. Call Oreck Customer Support and went through the requested checks from the service person. I was told to send it to a service depot, at my expence, and it would be repaired. I decided that this was unwarrented and desired to have them pick up the product under the 30 day try-it or return it policy. I was then told that they would not accept a defective device and it had to be in working order before they would. What happened to the "I'll take it back for ANY reason and even pay the return shipping" speech on the commericals? Lucky that I used my credit card and the bank is with holding payment until this matter is settled. Perhaps, this is just a fluke and I am the only one with this problem. It now quitely awaits the return of the UPS girl, I am not out any money and have all the paperwork to back up my claims. If your close to an Oreck store, buy it from there and make sure it works before you take it home.

The air purifiers work great! The truman cell tech is the cell that does the work and that is the filter that never needs replacing. Unlike some other purifiers where you buy filters and replace every 3 months, the Oreck truman cell filter never needs replacing. The filter you do replace is the charcoal filter - this is only for odor absorption and not for the function of the unit. It does not affect how the Oreck air kills bacteria like a bug zapper kills bugs. So if you want an affordable product that really works, Oreck air is the way to go!

I purchased two Oreck XL tabletop air purifiers after being told by a tele sales rep that these units would remove the smell of mold from a house we just moved into. From the outset, the units did not seem to be making any difference but I gave it some time. They did give off their own bad smell and we eventually shut them off when they seemed to give my wife and son asthma/breathing difficulties. When I called to complain, I was told that I was beyond the 30-day return period. At this point, I still owed them $513 for the two units, which I told them I would not pay and that they should sent a return authorization or try to assist with getting the units to deliver on the claims that they made.

A few months later, I got a call from Anne in their collections department. After explaining my story, she eventually agreed that if I paid $400, that would suffice to completely remove the remaining balance of $113. She gave me her name and reference number which I made a note of. Almost one year later, I got a call from Alpat Company, a collections agency, telling me that I was in collections for owing Oreck the remaining $113. I disputed the claim and immediately called Oreck to dig up my record. They did not have any record of the conversation with Anne, and asked that I produce some proof. I could not remember if I had kept the invoice or where I had written down the reference number, so I asked them to give me some time to go back through my records. I also informed Alpat that I was disputing the claim, and that they should wait until I resolved this by digging up the note that I had with the reference number.

Alpat ignored this and unbeknown to me, submitted my name and this unpaid debt to the credit bureaus. I found this out via a credit checking service I use. Eventually, I found the reference number and name of the person I had made the payoff agreement with, so I called Oreck on 3.25.2009 and spoke to Lilian in customer service. I gave the reference information and was informed that she would issue the note instructing Alpat to remove my name from collections. This was expected to take 3-4 days, and one month for the credit bureaus to update.

However, Lilian did nothing, and as a result, by June, all my credit card companies began to either close accounts, reduce my available credit or increase my APR. When I called Oreck again to complain, they said it was out of their hands, and that I must negotiate this with Alpat. So, in short, they sold my debt to some uncaring company who has no scruples about destroying someone's credit. And when Oreck is confronted, they won't even take responsibility for the fact that Alpat is their agent in this.

The net cost to me is now running at thousands of dollars, given that one of my cards jumped from a 1.9% balance transfer rate, (which is only offered to people with extremely good credit, as mine was) to over 33%. Surely, when there is a genuine dispute, a company that cares about its reputation will not nuke its customers' credit score for the next seven years over a paltry $113? Not so with Oreck. They simply don't care. Apparently, there are enough unknowing fools out there for them to sell their junk to, and no one to hold them accountable. So stay away from the scam of Oreck's products with their baseless claims, and their heartless, spineless employees and agents.

I called this store for a scheduled annual tune-up after receiving a reminder in the mail. I asked if this job could be done by Friday if I brought it in today (Monday). Vicki said she could not guarantee that it would be done because she had other jobs ahead of me and that she did not know when a technician could get to it because hers quit and one had to come from Lubbock. She said I could get a loaner and pay a $100 deposit that would be refunded to me when I returned it.

I feel that this is unacceptable considering that I was told at the time I purchased this vacuum at this location that I could bring it in once a year and it would only take one day. I just think you should train your staff to be more responsible when they sell a product. Also, please give the store a call and try to schedule a repair. You will be astonished at the lack of care you receive.

Oreck products have always worked great for me. The cell on the air purifier only has to dry overnight and you can use it in warm soapy water. And the way you know it works is when you hear it arch and see it spark like a bug zapper. I don't see why people have such a hard time with the product when they're really easy to use.

The air purifiers have worked just as they should.(I maintain it according to the specified instructions.) The Orbiter is my favorite Oreck product.. and one of my favorite appliances I have ever owned.

As with any product you have to take responsibility and do a little maintainance every once in a while to keep them working great. I've owned most of my Oreck products since 2002 and have had little if any issues with them.

I had purchased 2 oreck tower air cleaners and 1 table top one. I was at first very happy till i found out that when i went to wash the truman cells that their is a filter that is non reusable. the stated on the show that there is no filters to replace. their is and so i did that then to wash the truman cell you have to use this spay crap and you cant use regular soap and water and that the thing has to dry for 2 days. but then the thing after a year started making sparks then the other one did then the table top one did. they were getting to the point where it was unbarable so i took it to oreck and they said its not under the warrenty. almost 2000 dollars on crappy air purifiers that don't work. i was so sick of them i threw them out for garbage.

I purchased two XL Air Purifiers. I purchased them to help with my allergies. At first, they worked well. They dramatically decrease the amount of dust/dusting in my house. Then, once I cleaned them, they never seemed to work as well. I did learn, thru trial and error, that I need to clean them about once a month in order for them to be effective in reducing dust. But it was about a year after I first starting using them before I cleaned them. I was waiting on the indication light to turn red, as instructed. But, it never did.

I figured after a year of service, 24/7, they should be dirty. They were very filthy inside, but the indication light never turned red. The motor in one quit working after about 18 months. However, I oiled it and it worked fine after that. Now I oil the motor and bearings every year and after three years now, they have not stopped working.

I am not happy with the performance of these XL's. The infomerical implies that this is the best thing since sliced bread. It does collect alot of dust. I can not tell if it is killing viruses/bacteria like it states that it does...my family still gets colds and virus infections. But it has not made any difference in my allergies, which was my orginial issue for the purchase. It picks up dust...thats about all I can testify to. I do not recommend this product nor any other product that Oreck hypes up to sell...It's lies. I believe a HEPA filter product would be just as effective and I wouldn't have the aggrevation of cleaning it once every month.

$650 for two XL units...about twice as much as they are really worth.

I don't have a complaint as such, but I was thinking of buying an Orek air purifier. Before buying anything and spending money I always look for reviews about the item I'm thinking of buying and came across this site which has proved to be very useful and has influenced my decision not to buy an air purifier from Orek. I did buy an Orek vacuum cleaner about 10 years ago which is still going strong and is the best vacuum cleaner I have ever used, so far it has never gone wrong and beats the Dyson for cleaning, (the Dyson cleaner I bought fell to bits days after I bought it!)

But the Orek Hokey carpet sweeper I bought at the same time turned out to be useless as it didn't pick up anything. I also ordered from Orek replacement belts and bags for the vacuum cleaner which I paid for with a credit card at the time of ordering, only to receive unpleasant letters from Orek saying I hadn't paid for my order. Maybe I do have a complaint, albeit a few years too late. But, nevertheless, the comments on this site have been very useful to me.

I have purchased three of these tabletop air purifiers or air filters and all three of them ceased to work. The lights are on and the fan is running but it doesn't have any high voltage for the electrostatic filter.

I have dismantled the units to find that the secondary of the transformer is open. This makes the unit think it is working, but it is not. Not one, not two, but three units were pooped out. The Oreck dealer had expensive replacement boards, but I didn't want another substandard unit. The high voltage flyback type transformers need to be higher rating to be robust enough for real life application.

I still have not replaced the units. I am out the purchase prices. I still need a couple good air filters.

I ordered an Oreck XL Professional Air Purifier. I received it on time Feb. 10/09. The free gifts, the Cordless ElectrikBroom and Refrigerator Air Purifier were on back orded. I was told they would be in, from 3 to 4 weeks. I called today March 30/09. I was told that the back order could be up to as long as another 4 to 5 weeks. I can under stand somethings, but to waite up to 13 weeks for a back order is a little unreasonable.

By all of the bad reviews I have read about on this Air Purifier. I wonder if I made a good investment, Time will tell. I also ordered a CO2 vacuum on line when it was on TV. Let me tell you it was another disaster. I will tell you if something sounds to good to be true, it usually is. Before you buy on line from a TV add make sure you check the product out good and don't trust the testimonials. They only tell you what the company wants them to say and will never mention the down side of the product. Thanks.

I bought an Oreck Air Purifier and Oreck Vacuum in November 2008 while attending a trade show. I received the Air Purifier in a timely fashion, but did not receive the vacuum as promised. I was then told the model I ordered was discontinued and that it could be replaced at a higher cost, with a new version of the original. I didn't think the value was good, so I cancelled the vacuum order all together. Oreck STILL shipped the item anyway in January 2009 and debited my bank account for the total amount.

I called customer service to complain and to return the unwanted item, and they agreed to send a call tag for the return of the vacuum and agreed to credit my account for the amount charged. The call tag came within a week and the item was shipped back to Oreck. It is now March 24, 2009 and I still have NOT received my refund for the charge against my bank account, and Oreck seems to have conveniently LOST all of my ordering information so they are claiming they cannot give me my refund. I have been back and forth in emails with excuse after excuse, and no one cares to help me with this matter and nothing has been reolved.

Anyone who orders and returns merchandise should be given a prompt refund as a company promises without having to go through this kind of aggravation to get a refund.

we purchased a oreck xl proffessional air purifier some years ago and have never been absolutely satisfied with it in regards to the noise level as well as the quality of cleaning the air. Now a bearing has gone on the end of the motor and oreck will not sell me the replacement part. In essence they have decided I am too stupid to repair their product. Now our oreck upright vacumm is giving us trouble also. This is all very strange because our first oreck vacumm lasted over 15 years. This can only suggest to me, the quality at oreck has suffered and we are now done with dealing with oreck.

Cleaned cell, noticed one very thin wire across plates broken. I removed the single wire, and still doesn't work. I read reviews on the product, and decided to open the case before sending it to recycling. There was more dust, hair and dirt covering the circuit board and motor than there was trapped in the filter. No wonder they strain, make noise, and don't clean the air. A waste of money.