LuckyVitamin.com

I have placed multiple orders with this company over a 2 year period. Every time I choose Standard shipping, it takes around 3 days to ship out on items that claim they are in stock and 8 to 10 days to get to me. This last order I placed, I chose UPS direct for $8+ shipping. My order was $75+ and I wanted it sooner this time to see what would happen. Come to find out, 5 days after I placed the order it still hadn't shipped. I'd been buried at work so I hadn't noticed it. When I logged into my account, the status showed Open order.

I checked my email and saw nothing except the initial order confirmation. So I called them to see what the deal was. I was told it was on hold due to some billing issue. I hung up, called my CC company who said there shouldn't be any issue stopping them from billing me and shipping the order. I called Lucky's back and told them. Only then Lucky's claimed to me they couldn't ship it because the Billing and Shipping addresses were different?! I'd had 7 other orders that were the same situation and Lucky's shipped every one of them with no questions and they were billed to the same credit card, same CVV code and everything. So I hung up again. This time I'm calling my local Heath-Food Store to see if the owner could get me the exact same items I was trying to buy from Lucky's.

The stars must have been aligned correctly because she said yes, that her delivery truck was coming the next day and if I got my order in, it would be there when it came. I put it in just in time. I called Lucky's back again and canceled my order. I canceled the order 8 days ago and the $80+ pending charge has yet to be cleared off my credit card. I am somewhat close to my limit, so I called to have them remove it before I paid off my bill. They refused saying, "Oh, well it will just drop off in probably another 5-7 days, so it's not that big of a deal is it?"

Yes, it is a big deal if it causes me to overdraft! Pending charges on canceled orders still ties up spending ability. My credit card company told me that all Lucky's has to do is call Chase Bank directly and ask them to provide their Merchant ID number and request removal of the pending charge on my account. Lucky's still refused.

This company also does business or something under a name called S & P Properties LLC (?), something similar according to FireFox website verification. When my credit card company was looking for the pending charge though, it shows on their end as being billed from a company called What's the Big Deal. Apparently they're running under 3 different names with their bad attitudes and ripoffs. Stay away from them like the plague. They're not worth it.

I placed an order to this company on March 4, 2011. I told them that because I was purchasing oils that I needed, I want it delivered the next day. The lady assured me that I would get it the next day, and that I could also pay to have an ice pack around each oil bottle. I told her I would like that. I called on Sunday and Monday to speak with a manager.

I was concerned that my package has not arrived. They would not allow me to hold for a supervisor or a manager, but they put me through to a voicemail assuring me that they would get back to me by the end of the day, they did not. Finally, the package arrived on Tuesday night of March 8, 2011. When I received it, there was no ice pack on the oils. They were turning (the best way to describe) like milk right before it goes sour. I also did not receive the chromium picolinate for my sugar. I found out it was on back order; this was not mentioned to me either.

I use these products for medicinal purposes, so I need the items to arrive when they tell me it will. I also need them to tell me if there would be trouble getting something to me because of a back order, this way I can plan better. If I need something right away, I can run to the store. I spoke to customer service again and they told me that they didn't have me down for ice packs and next day delivery. I told them I had a whole conversation with the lady about it. What was she doing when she was supposed to be typing these requests in the computer?

She shouldn't have that job, if she is going to daze out and not put the correct information in. All of these conversations I'm sure were recorded. They told me many people complained about next day deliveries not coming the next day because it was a Friday. I asked why they continue to lie to these people, but it seemed that the lady didn't even put me down for the next day because she was in "la-la land". I'm a new customer and the service I received was nothing short of horrible.