Hydroxatone

I ordered a product called Hydroxatone and was happy at first with the product. However, shortly after that, I began to break out from the product and called to cancel it. I was told not to worry about it since I am not on autoship, and that I can just keep the last jar I have and that I won't receive anymore. I said that was fine. Well, guess what? I opened my mailbox the other day to find another 6-month supply of the stuff that I never ordered!

I called to complain and was yelled at by the employee who refused to let me speak to his manager. I told him I was going to report this as a fraudulent charge to the credit card company and he yelled back at me saying that I ordered it! I asked him when I did order the products and told him that I called in last year and ordered it, but I also called in and said not to send anymore.

I asked them how do I get my money back. I was told to send the jars back to a PO box in Jersey City, NJ and that once received I would get my money back. But I won't ship these to a box where no one has to sign to accept the product and then the company can claim claim that they never got it back. I did end up sending the jars back in good faith, but when I called in, I was once again yelled at and was told the rep won't speak with me as this is now a matter for the credit card company to deal with. Bottom line is don't order from this place! They are scam artists!

I have filed a class action lawsuit against Hydroxatone for scamming customers who ordered Hydroxatone and canceled or returned the product within 30 days, but were still charged and/or placed on "auto-ship" and billed further without the customer's authorization. I would be happy to speak with anyone with information about this scam. Thank you.

Ordered Hydroxatone and returned package only to still be charged and another package shipped out which I also returned! I only ordered for the free gift card which I never received. I never used the product but I am still out over $150.00. This company is scamming hundreds of people daily and they need to stop!

I am a former Hydroxatone employee, with loads of info on their illegal activities and billing methods. I myself billed customers without consent or authorization from management. I have a lot of valuable information in regards to any case. I was recently fired due to the fact I was a top tier commission earner and the company's owner is Jewish and cheap and decided to fire me because I made too much money. I have at least 50 employees who can confirm any statement I make against the company. If you want more info, email me.

I am representing customers who were similarly scammed by Hydroxatone and have filed a class action lawsuit against the company. I would be happy to provide more information about this class action and discuss your experience with Hydroxatone as it relates to this case. I applaud all of you for posting and sharing your experiences. Know that you are helping countless other victims/potential victims of this scam as there is strength in numbers. I wish you all the best and welcome your feedback. Thank you for your consideration.

I received the box of Hydroxatone and immediately wrote return to sender on the package as refused and sent back. When I called to follow up, they said they never received it back because I didn't call and get a number! I said to cancel my account immediately and two weeks later, I received another package. When I called the number again, it was a phone for sex number!

I am representing U.S. customers who were scammed by Hydroxatone and Atlantic Coast Media Group in a class action lawsuit. If you would like information about the case, you can reach me direct at (xxx) xxx-xxxx or ***@***.net.

Thomas ** and Steve ** are the perpetrators behind this evil scheme. I've spent a lot of time researching Hydroxatone. It is owned by Atlantic Coast Media. If you have been defrauded by Atlantic Coast Media, please contact the Federal Trade Commission. When I tried to cancel my trial, they made me send the product back with an RMA. It's a total scam. They built their company by tricking people into buying products via fake news stories online. I hope they get sued and put out of business.

Hydroxatone is a money sucking company. My 78 year old mother called for the trial product and the free gift advertised on the TV. She got into an evil automated phone path that she did not comprehend. She ended up in a monthly program of Hydrolyze cream, a monthly beauty advisor service, and a monthly membership in Budget Savers. Budget Savers is a more reputable company and did refund her money. She also ended up in a monthly program for Beauty Advisors. She did not want this. They did not refund any of the small charges for a service my mom did not want or use.

I thought I cancelled the whole program when I called the company number on her credit card statement. But they still charged for and sent pots of expensive creams. They claim I only cancelled the Beauty Advisor service. Because of the deceiving tactics of the Hydroxatone company and the small print, my mom has paid the company $155.80 for two pots of Hydrolyze cream and one free gift she actually received. I did have to return two pots of cream at my expense to prevent further charges to her credit card. Buyers, beware with this company!

I ordered only because it was free and included a promise of a gift coupon to a popular restaurant. I received the jars, called (as instructed) within 30 days to cancel the order, and the telemarketer operator (lots of noise in the background) said they would put the charge on my credit card. No way. That was not how it is explained in the offer. I sent the jars back, waiting to check credit card statement. Do not order. It is a scam to get your money. No restaurant coupon has arrived, either.

I ordered the 30 day free trial of Hydroxatone. I waited a long time for it to come, only to check the tracking number which stated I already received it. I never did. I went down to the local post office and they said they had no record of receiving any packages for my address in my name. This could only mean my product was sent to another home. I read through the trial terms carefully and knew that either they likely sent it to another address. I emailed Hydroxatone several times with no response. I then called Hydroxatone and was hung up on twice when I asked what I could do since the only way to cancel is to send the jars back but how can I send them back when I got nothing??

I finally got an email saying that there was no error and I received the jars. I know of some scams where sites will send products to friends in other states and as long as that friend has the same zip code as you, the tracking will say you received it, and they have leverage over you that you owe them money. Nope, I've got the post office on my side. I told them I wanted any kind of proof they had that the tracking number. No response. Finally, I got an email saying that I owed over $100 for the jars. Not happening. I emailed them back stating yet again that I never got it and they said they would refund the shipping and handling and not charge my card. When I went to Hydroxatone's website to cancel auto-ship myself, it still said I owed over $100, but no charges have been made. To take precautions I am working with my bank to make sure no charges from Hydroxatone are authorized. So far nothing and I'm glad. This company has no moral ethics and the owner and workers should be ashamed of themselves.

I order lashatone from TV ad. At the time, I was given a cancellation number. I called it and thought I had canceled my order yet they still took $56.95 out of my checking account. When I called them, this rude guy told me I had called the wrong number. Beware this is nothing but a ripoff. The lashatone did not even work. Beware.

I had a terrible experience. Free sample is not free. If you keep it, you are billed two installments of $69.95 plus $7.95 for shipping for one small bottle of product. When you don't call to get the account closed in time, suddenly you owe another two installments of $69.95 plus $7.95 for shipping and then they will tell you that you should have read all the small print and you only had 30 days to return it.

This is a terrible way to satisfy customers and be deceptive to them. I will recommend that you stay away from this company, like any other scam artist.

I stupidly responded to a "too good to be true" offer without checking it out. The website offered Hydroxatone anti-wrinkle cream as a $1.99 trial. And the site said Sydney NSW so I also thought that it was in Australia. I am very careful about just giving out my credit card details. And it said that you could cancel anything anytime--what a joke! My overall experience with these people is appalling and scary that they are still allowed to carry on with these scams.

I also ordered the "free trial". Future purchases was never mentioned. Not even on the invoice that arrived with the product. I was just lucky enough to check my credit card statement before the first $89.60 payment had finalized. Also my bank refunded the 1.99. I only just received the first product today and they were already trying to take $89 from me. So much for a trial period!!

One of my friends was not so lucky. They had over $270 taken before we both realized what was happening. That bank did not refund the money. We both had to cancel our credit cards to make sure it could not keep happening. I really do not know how this is allowed to keep happening. Somebody has to have the ability to shut them down. But I guess if you are reading this you already know or have already been scammed. We should send a bulk email around to all our friends to warn everybody!

The advertisement is absolutely misleading. It implies that a small sample of the product will be shipped for $1.99. Instead of a box of goods, one dried up and unusable arrived that I now have to pay to have it returned.

I purchased the trail Hydroxatone product that was advertised on Facebook, but this is only a scam and true robbery. They'll withdraw $90 something from your bank account without warning of the true cost. It's not $1.98 or $2.00, but $98.00. If you don't stop them, they will continue to take money out of your account without telling you. I'm dealing with my favorite bank, NBA, who are in the process of taking action on my behalf. They are the best banks. They take care of my money and are dealing with the American company. Be careful on purchasing online products and read all the fine prints before purchasing anything.

I ordered a risk free trial sample for $1.99. I never received anything from the company as they sent my order to New Zealand rather than Australia which I pointed out to them. I sent an email to canceled any future orders that they planned on sending me and I received an email back saying that I have received 2 jars (never seen them). I explained again that they sent the orders to the wrong county and that I have never seen the product. Since then I have been charged $68.41 from my credit card and I have asked for a full refund but they are no longer answering my emails.

I ordered a trial sample of face cream on the 5th of September 2011, order confirmation no. ** for $1.99. When I received it there was no sample but two boxes of face cream with a bill for $83.35.I emailed you straightaway for a reply paid number and you emailed back and said not to worry about it and to accept it as a gift, which I thought was very generous at the time. I have just received my statement and you have charged me for the cream $83.35. I would like a credit or a reply paid number to send it back to you. Thank you.

The company sent this face cream to smooth out wrinkles. They said that the product would work in 30 days and the wrinkles will disappear. If not, we were told that we can return the product, which I did within 30 days. A month later, this company has taken money from my banking account. I told them to cancel me because I was not pleased with the product. The company will not return my money back to my account. I have called the company many times, trying to correct this matter. But I am getting nowhere with this company. I want my money and for them to stop withdrawing monies from my account. I don't want to receive any of their products, just my money.

I answered an ad on TV and had $7.95 placed on credit card for the trial of Lashatone. I was sent 3 wands of eyelash growth along with a bill of $170 for the 3 wands. The $7.95 was considered a shipping charge and the money was to be deducted from my account in 30 days.

One of the wands was empty, the 2nd made my eyes turn red and itchy and the 3rd I will not use. The company is perpetrating a fraud on the public as the trial, etc. is a scam. They persist in sending me threats and bills. I had to close my account out to protect myself. Shame on FTC for allowing this company to advertise on TV several times during day and night --all of which are lies.

I am from the UK and signed up for my free trial of Hydroxatone paying 1.99 postage. It was nearing the end of the month from when my free month trial was supposed to start and I had not received my jars.

I then received a letter from our post office stating they had my jars but I would have to pay a customs fee of 25 to release them. I have called Hydroxatone and told them I am not accepting the goods and to cancel my account. I am waiting with baited breath to see if they still charge my credit card this month.

Don't buy it. The promotion was a scam. The shipment was sent COD and you have to pay extra $30 for Canada. Plus when you call them, they say they will just bill your one jar; they lie. Misrepresentation is what they are all about. Bad, bad company.

Beware! Do not give this ripoff company your credit card details or you will be ripped off. We have lost $200 for a so-called free trial. When I tried to get the money back they hung up. I had to cancel my credit card to stop any unauthorized transactions.

This Hydroxatone wrinkle cream free sample with $1.99 shipping, risk free and can be canceled within a certain time frame... is a scam.

I ordered the samples (and should have known better, I know) on February 9, 2011. I got the samples and right away reacted badly and couldn't use them. On February 22, 2011, I contacted them and canceled any further participation in their plans to send me future shipments (automatically every 60 days at around $70 a pop). End of story, right?

Wrong. Yesterday I opened what I assumed was junk mail from something called "Urban Nutrition". I had gotten these mailings before but always chunked them unopened as junk mail. Never heard of this group and wasn't interested. Well, when I finally opened one yesterday out of idle curiosity, it was a "past due notice" with a bill for $139.90 for Hydroxatone.

I have gone online to find out what I could and found out I'm not the only one caught in this scam. I am fortunate that I did not use my usual debit card. I used the small remaining balance in a gift card. Other people have had their bank accounts charged repeatedly despite numerous attempts on these people's parts to stop this.

I don't know what to do. Frankly I am afraid of this showing up on mine and my husband's credit history. But I do not want to reward these people's unscrupulous practice by paying this "bill". And besides, I can't afford to.

I have been receiving multiple calls and emails from multiple companies ever since I responded to a TV ad for Hydroxatone. It was to be a free 30 day no risk trial to try out the product. I am now getting calls and emails because Hydroxatone sold my information to a ** load of companies. They did not ask my permission. I called them today to complain about it and they admit that they sell the information without the customer's permission. How can this be legal? Do not buy at Hydroxatone.

I wish there was a way to rate less than one star. Other than the individuals' condescending behavior, calling me ma'am literally every second, they refused to refund me for an unopened package received this month. I wasn't aware that I would be charged $59.94 per month because the way they advertise, leads you to believe you will be charged $7.95/month. These rude people at the call center led me to get angry, which I regret and did nothing for me. This company is a scam and a ripoff. The cream didn't work and their customer service is nonexistent.

I refer to your advertising offering of a trial for 30 days of Hydroxatone and Bellaplex. As per the advertising herewith enclosed, it would cost $1.99 for the Hydroxatone and $1.89 for Bellaplex. Believing that your company was honest, I did not suspect that there was a catch. I did get my first trial kit but when I received a new order (which I returned) that I did not order, I got suspicious. I checked my credit card and realized that you had withdrawn additional amounts:

August 7, 2011 ACM Hydroxatone $ $69.95

I never agreed to those payments and I never ordered some products from your company other than the trial offer. I agreed to pay the two amounts of $1.99, though. This is the letter I sent them on 07 Sept 11:

I request that you reimburse the amount of $279.80 and I will send you back the unused jars. I believe that this is a misleading advertising and I shall take all the possible means so that other persons don't get caught with your misleading advertising. Do you really believe that I answered your offer of $1.99 because I wanted to pay $69.95 a jar?

It was supposed to be a free trial for $7.95. On their advertisement, they said that you can use all the creams and other products and return them empty within 30 days. The real deal is that they hit my account for $7.95 and another $1.50 for some gift of the month club. When I called and said that I wanted to try the products first and then return everything, I was told that, "If you try it, you need to buy it!"

I was told I was getting a free trial. When I went to get a return number for the product Lashatone, I was given the run around by the agent stating I hadn't given the product enough time to work. After 30 minutes on the phone, I finally hung up on him without getting a return number which I had to have in order to return it. I called back and said it was causing me eye irritation so they finally gave me a return number. The product was returned in June.

On August, I looked at my bank account, only to find that in two days they had charged me $59.95 twice, one on August 15 and one on August 16. I called on Monday, August 16th to ask what the heck they were doing and I was told, "We didn't charge your account anything. Call your bank." I said, "Yes, I have it right here in front of me." Finally, a supervisor told the agent that my account was accidently charged. Over the weekend they had a "clich" in their system and everyone affected was supposed to have been called. So, they said they would reimburse me but it would take two days.

I was now going to overdraw my account, so I had to borrow against a revolving account but was charged $30.00 to do so. Four days later, only one charge of $59.95 was credited. I called again to find out and they said, "Oh sorry, we closed that account. It states you have been refunded with your money in full." Are you kidding me? So they had to reopen my account and now are saying they will refund the second charge. Hopefully, with as many scams as they pull, this company will run themselves out of business or BBB will close them down.

I was told that I was getting a free trial of the product and that all I had to pay was the shipping and handling. Now I have to return the product which means that I have to go to the post office and pay for it to be shipped back or I will be charged $69.99. It was on my credit card for three consecutive months.

I was born sick and I don't have a car or have much money. I'm super mad! I called and the person told me a list of things I have to do before my 30 days are up to not be charged! Why scam people out of the little money we have! I really hope no one else gets stuck in my situation!

I responded to an advert on the Internet about a free trial for Hydroxatone skin cream. The website said all I was required to pay was a p&p charge of 1.99.

In the small print at the bottom of the page, it then said that there would be a monthly charge to my account of 60 for monthly supplies of this cream; however, if I was dissatisfied with the product, to ring the above number and return the cream or empty bottle to an address given to me.

When I tried to ring the above number, the line would not connect and I could not speak to an advisor to tell them I did not want any further shipments of the cream as the product did not work for me.

This has led to me having to call my bank and have my debit card cancelled and card number changed so that I do not get charged from the company. I have also had to fill out cancellation forms to prevent them from being able to take the payments out if they have already processed them. This has caused a lot of stress on my part and I have discovered that there was a lot of information that was not clear on the website, including the fact that I would also have to pay a customs fee for the cream.

Hydroxatone promised a free trial. Three months later, I was billed for that trial. I called the 800 number and was told it was not a free trial --just risk-free. This company is not honest. By the time I got them to cancel, I had made two payments of 69.95 each. This was for a two, very small jars of cream that were said to be free. The company representative on the phone told me I would owe one more payment. When I said this was criminal and clearly a scam, he said he would wave the 3rd payment. These people are thieves. They should be investigated.

I was told I was getting a free trial of the product and that all I had to pay was Shipping and Handling. I returned the product but more shipments arrived and a charge of $69.99 was put on my credit card for 3 consecutive months.

Now there is a collection agency that continually sends me notices in a vain effort to recoup even more money for a product i do not want. - Elena

Same as the other complaints I got taken. Ordered the 'free sample', then returned it using the companies pre-paid label - this is a mistake as you have no shipping number to prove you shipped it. Got 2 - 69.95 charges before I cancelled the credit card.

I responded to a free offer for Hydroxatone-- which I received. After one week, another shipment arrived and I returned it to Hydroxatone. I later noticed that Hydroxatone was placing a $69.95 amount on my credit card, monthly.

I am livid that I was paying for a product I did not want or order. Now I receive regular and threatening letters from a collections agency by the name of SKO Brenner American. Hydroxatone is preying on women's fear of aging, and are double and triple charging for their questionable product.

Hydroxatone and their collection company (ies) needs to be STOPPED immediately before they shamelessly and cynically rob any more trusting customers!

Spoke to supervisior on july 19,2011 about being billed for a product that had been returned and even had a confirmation # and customer service name. supervisior was very nasty and told me he could not do anything about it. I had also come home from work to find another shipment, called again and was told to return the product. Company reps are horrible and nasty with a attitude they do not care.

Signed up for free trial and was only to pay shipping charges. Was sent 2 jars in first shipment and 2 jars again without request. My credit card has been charged 4 times $69.95 without my permission and they would not take the product back. I have had to close my credit card account.

The products gave my wife a skin rash. I called them and they said that will not accept the products if I return them.

My wife ordered the producet in 2010 via telemarketer - automated. My wife passed away in Jan. 2011. Product was shipped and billed to my wifes address / bank account until I closed the account for administration of the estate. When they quit getting auto payments they began sending the product to my name and ordering me to pay the bill. Their explanation is that the order was placed on a telephone that is in my name and therefore I am responsible. I never ordered this product and they had no right to send product or billing to me.

When advised of my wife's passing they sadi I could pay the bill or pay to ship the product back. They refuse to file a claim against her estate with the probate court. The last statement when i refused to pay for anything I did not order was'then we'll keep sending billing to your address'. Very unprofessional and the worst people I have ever dealt with - unsympathetic and only care about money - would bill my relatives if they could. F- to this company!

I purchased the product for free trial and paid shipping. I received product and it made my face break out. I returned the product and called to cancel for money back and was told you had to buy a 3 month supply in order to get my money back. So I'm stuck with the first order even though I returned the product. Lastly, I was charged again this month for $69.95. It is called Hydroxatone. They said they saw no record of my calling to cancel my order and they did not receive my returned product! They told me I could cancel now but the last charge would remain.

Make sure you keep the return mailing proof and always ask for a confirmation # of your calls to the company. I asked for a manager and he was awful. He started yelling back at me, talked down, was rude and basically told me that I could by lying. I asked for his last name but the company policy forbids their managers to give out their last names. That right there should tell us there is a problem with this company.

I got a 30 day-free trial, and a few days after using the product, I got a bad skin reaction. I called several times to complain and return the free trial products and even sent an e-mail, all before the 30-day period expired. A month later, I got another shipment with a bill, and they tried to charge my card. I called, and they agreed that the 2nd shipment was sent in error, but they are still charging me for the product. This is fraud and I want someone to look into this for me, as I read everything and did contact them prior to the 30-day trial period expired.

This face cream is frequently advertised on television late at night. The ad states "free 30 day trial". It took me many times of watching this commercial before I finally decided to order it. My thought was, what do I have to lose, it's a free trial. If I did not like it, I could return it and owe nothing. My hope was that the product would be as good as they claim in their commercial.

After all they claim it is so good that they "gave it away in free gift bags at the Emmy awards". So I ordered it and tried it for 2 weeks. Immediately I noticed that after using it my skin still felt so dry that I had to use an additional face cream by Neutrogena on top of the Hydroxatone. So within the 30 days, I called to cancel any future orders and let them know that I would be returning the unused portion.

Two things happened that made absolutely no sense of any kind. In that very conversation, I was told (1) that there was no need to return the unused product and (2) that I owed them $209.00 - for a free trial? Because of the later, I did return the unused product. I have been billed multiple times for $69.94! For what, trying the jar of Hydroxatone that was to be a free trial?

Initially they did tell me I would have to pay shipping which was $7.95. I did not dispute that single charge although that amount was billed twice! When I phoned the company to clear up this problem, I spoke to a gentleman who was quite rude and very sarcastic! He actually stated to me "nothing in life is free".

What? The word free is used over and over again in their commercials both for their face cream and eye cream! They claim that they did not receive the unused portion and would not remove the charges. To add insult to injury, the Hydroxatone had the audacity to mail me even more of the product that I did not want, did not order and have no intention of paying for.

I immediately went to the post office and returned it, with the invoice (I copied it first) and mailed it back by certified mail. I called Hydroxatone again. They did not apologize, was again rude but stated that out of courtesy they would credit my card for $69.94. They did. However they turned around and charged me for it again. And they charged me $7.95 for shipping.

I had already filed a dispute with the company for the very first charge of $69.94. But again, I had to call my credit company and dispute more charges which continue to pile up. While on the phone with my company, they called Hydroxatone and we had a three way call. This time a woman claimed I had not returned anything and unless I could provide proof that I returned the product, they would not reverse the charges.

After 35 minutes of arguing with the Hydroxatone rep. and while my credit card company was on the phone, the rep. from Hydroxatone told several lies: (1) That they never received the unused portion. (2) That I spoke with a woman the day I called to cancel the free trial (remember here, I had only spoken with the sarcastic man who told me nothing in life was free). (3) That this mystery, non-existent woman had offered me a discount on more products (does this even make sense?).

After my rep from the credit card company tried to intervene on my part, the Hydroxatone woman agreed to credit back $105 - after billing me $69.94 on 4 occasions and $7.95 twice. I am also out the cost of returning the products by certified receipts. This company lies, and steals. I am not a wealthy person and will not tolerate thievery!

I cannot begin to calculate the huge amounts of money that they are stealing from consumers on a daily basis. And if the officials of the Emmy Awards are wise, they will take legal action to have their name removed from Hydroxatone commercials!

I have a chronic illness that is exasperated by stress. Hydroxatone has caused me a great deal of stress on multiple occasions! The result is pain - serious pain which is enough to have caused extra visits to the emergency room at my local hospital. So, add that in and I'm out a thousand!

For a free trial offer claiming that if I didn't like the product; I would only be out the cost of shipping, I feel sorry for them. Evidently what comes around goes around and sadly, though beyond my control, they will reap that which they have sown! From what I am reading on line, I am just one of the many, many victims. Thank you for providing this avenue to vent my frustration over all of this mess.

Our Letter to the BBB explains it all: This was a "free" offer. They tried to bill us $200. We immediately returned the package. Three months later, we received a letter in the mail that we owed them the money. We called them and they said that we needed proof that we sent it back. First, we spoke to Manny at ext. **, then a person that would not give a name or extension number, and then Jeanne at ext. 611 to tell them that now we see it is a scam. Jeanne was so proud to tell me that they were BBB accredited (with the highest accreditation). Well, while I was on the phone, I was searching your website. The addresses you have for Hydroxatone, LLC matches exactly. And when I told her I could not find an "accredited" business, she told me it was under Hydroxatone/Urban Nutrician which I could not find at all. When I mentioned I was not going to pay and I would take it to the next level, all of a sudden she would close the account and dismiss the $200 that we supposedly owed. I thanked her, told her my findings, and hung up. This company is a scam! And they are using your name for a reference!

Hydroxatone does not work and when I called customer service, I realized that they are charging my credit card $76 per bottle and they have sent me six bottles. Are they out of their minds or very smart? What a scam. I asked to return them since they have not been used and the customer service rep told me I can return three but not the others as I had them since December 2010. Where does it say that in their promotion? All I can say is what a scam. I told him i thought you said it was good for three years and I never agreed to this. What a scam.

I am a former employee of Atlantic Coast Media Group or better known as Hydroxatone. I now volunteer my spare time at senior citizen homes in my local area. The reason for my complaint is simply awareness. Do not give your credit card information to the representatives you encounter. This company states that they can't see your credit card info and that it is safely guarded. That is a lie. There are representatives with major criminal felonies who have full access to your personal info. This is a serious issue and needs to go public. This company is filling their pockets on misconceptions and false advertising.

I ordered this product with a prepaid Visa gift card for the trial period. When I received it and tried it, it was ** and did nothing to help my skin so I called to cancel knowing that they had no card to charge anyhow. I returned their product and I'm glad that I did it the way I did. They are scam artists.

After filling out my personal information on the hydroxatone website (to get a free jar), I realized that this was a trial, and that I would be receiving additional jars of cream and be charged accordingly. So I clicked off the site and said, "no way". A few days later, I received a phone call from the company stating that I didn't complete my order, and after a very long high pressure conversation, I agreed to try the product even if it's against my better judgment. Since then, I have been receiving phone calls from an unknown number. After answering, I was thanked for ordering hydroxatone and was offered "free gasoline vouchers" for only $1.00!

Then the representative quickly goes through his speech and I heard the familiar, "if you like this, we will continue to send your vouchers and charge your account $29.95/month, you can call and cancel at any time". I had to repeatedly say "no"! He then promptly hung up on me. Please know that hydroxatone is affiliated with 2 other companies and they all share your personal and financial information. After that phone call, I found this website and have discovered all of the terrible complaints and charges related to this company. I have just called my bank and canceled my debit card to prevent them from charging my account any further. So far, I only have the $1.95 shipping to account for. As soon as my product arrives, I am shipping it back. I want no part of this hassle. I consider this a lesson learned. In the future, I will research anything that I purchase online before I buy it!

I was very leery about dealing with this company due to all the bad reviews here. However, a wonderful manager named Ian resolved an issue in one phone call and has made me extremely satisfied. I would definitely do business with this company and recommend any one else to do the same.

I called for a free trial of instant effect wrinkle filler, as advertised on a TV commercial. The telephone call was answered by an automated service. After taking my name and address, it explained that I would get a free trial of the product and all that was asked is that I pay the shipping fee of $7.95. It asked me to say yes or no. I said yes. Then it proceeded to make another of AM/PM creams and I said no; but it continued with offer of 3 mos. at the price of one.... etc, onto a magazine offer.

The next day my account was charged $51.00 instead of $7.95. When I called the number given by the automated line, the customer service rep explained that it was for the AM/PM cream and the order had already been shipped. I explained that I never said yes to those offers, and I only wanted the free trial. I asked how I could get my money back for something I didn't agree to. He told me I was being very rude and it was too early in the morning to be so talking so loudly on the phone. Eventually, he agreed to refund my account $39.95, money to appear 3 to 5 days. I asked him what I should do with the AM/PM cream when it arrived. He said I could write return to sender when the package arrived, and they would refund the rest of the $11.00 or "I could do what I want."

The package came the next day, and the $39.95 was refunded to my account the following day. I decided that my original intention was to try the wrinkle filler, so I opened the box. The product works good, and I decided I wanted to find out how I could order it on a regular basis and how I could return the 3 AM/PM creams since I didn't pay them. I wanted to make it right with the company and become a customer.

That same day, two charges for $1.50 each appeared on my account from Hydroxatone for an advisor fee. Not really worrying about that, I called the company. I first gave the customer rep my account number, name, etc. She asked why I was calling. I briefly explained I had called a couple of days ago and money had been refunded to me and now I wanted to know how I could send the creams back.

The conversation went downhill quickly from there. She told me she didn't know what I wanted. The company was letting me have over $200 worth of product for free since I had opened the package. I told her I just wanted to return everything, except for the trial of instant effect wrinkle filler. She told me the commercial was for AM/PM cream, and I should have known that was what I was getting. I told her the commercial absolutely was not about AM/PM cream. She told me I needed a reality check and that my account was closed and the company did not need customers like me. She accused me of interrupting her and told me my problem with the first customer rep was probably because of the same. So I let her talk more.

When she stopped I asked her if I could say something; she said yes, but she didn't know what I could have to say. I told her my reason for calling was that I like the product and wanted to order more. I didn't want to keep something I didn't pay for, and all I wanted was an address to return the product (none of the packaging states an address). She said the company had returned $39.95 and my account was closed. I asked her then why, if my account was closed after returning the $39.95, they charged my account with two charges of $1.50?

She was quiet for a moment and said the company returned my money and now I wanted to complain about $1.50. I told her to give the address of where to send the creams back, because even though I like the wrinkle filler, I didn't want to do business with a company that hired jerks like her. She put me on hold and returned with a mailing address.

I believe their ploy is to be slightly deceiving with their free offers--send & charge customers with products and then try to intimidate into paying for them. I think they try to play hardball to get as much money out of a person as they can.

Buyers beware.

My daughter ordered this last week and immediately cancelled the next morning. She was told 'you won't be charged' and don't worry. The product arrived today, a quick check revealed that yes, her account was charged $158 yesterday plus two point of sale fees totaling $3.00 (Not on Invoice). We begin seeking restitution tomorrow, ho hum. I am actually considering her a lucky person if this is all she has to suffer to learn this important life lesson.

Incredibly, this company actually seems to have someone 'policing' sites like this one for these types of complaints. Apparently this person then proceeds to 'quasi-intelligently' rebuke all of the naysayers. Wow! Really, how do they sleep at night? I guess on beds of money. Not everyone in America is fool.

Fact1: The three such posts on this page are from men. The rest of the post mostly from women except for those ordering for a female relation.

FACT2: All three rebukes are from NY or NJ. Coincidentally, the BBB reports the address as: Andrew S. in Jersey City, NJ

FACT3: Notice how the tone of these three statements sounds like the same exact thing, is phrased in the exact same condescending way, and only talks about how you shouldn't expect anything for free. This guy or guys never mention how close to 60 different people have the same complaints about returns, weird bank charges and horrible customer service.

Bart of Linden, NJ Oct 9, 2010

FACT5: After checking the BBB, I was astonished to see they gave them an 'A' even though out of 718 complaints, most were apparently addressed by Mr. S to the satisfaction of the BBB, but not the consumer.

I know it sounds like a cliche, but it's very true: If it sounds too good to be true, it probably is!

I had been seeing for some time an ad for some wrinkle cream. I put off buying it because I thought it was a scam, but the ad eventually got to me and I thought "Free trial...just pay for shipping. Okay." I ordered with my credit card and got the package. Soon after I was noticing after I got off work several phone calls from an unknown number. About 3 to 4 times a day. I would try to call the number back to no avail.

Finally I got a call from that number while I was out to dinner and it was this company. I told them that their constant calling was annoying and I wanted to be taken off their mailing list. The product had done nothing for me. I was hung up on. I went on vacation last week and when I got back I had a package from the company with two more jars and some other creme and a bill for $141.00.

I called them immediately and asked them what was going on. I wanted them to take back their product and never contact me again. Then they told me that what I thought was a free trial jarit was not. This had to be sent back too. I will send it back, but the man on the phone and the commercials and ads I have seen seem to clearly state they are giving you a "free" jar if you pay the shipping.

As I said, I am sending all back, which will cost me more now. After reading other sites about this, I have learned that so many other people have had the same experience. Some ended up having to pay a whole lot of money because they claim after you send it back to them, they never receive it and threaten to put it on your credit if you don't pay. This is outrageous behavior. I don't know how, with all the complaints I have read online, this company can still pedal this product and not be sued. Or given some form of a fine. This can not possibly be legal. I am definitely keeping my receipt after mailing this back now that I have read what they are going to try and pull next.

I'm not sure what the future holds for the credit card number I have given them. I will have to have my credit card changed. I am out of pocket money to send back what was supposed to be free. I am going to have to take time off to go stand in line at the post office to send it back. Their constant calls were harassing. The person I talked to was rude. This whole thing has made me quite distraught. I will say I've learned a lesson. Nothing is for free. But then I suppose I already knew this.

Please do something to put a stop to this before more innocent people get taken. Thank you.

I wrote before but capitalized all the letters, so I am starting over. I ordered the free sample of Hydraxatone from the TV advertisement. I received 1 bottle and no toner. I called Dale at the company and said I did not want to join and do not want the product. He gave me an ama number 887066. I have a return receipt from the post office that they did receive the bottle and some pills I did not ask for.

I cannot reach them by telephone and there is no e-mail address. They keep billing my ATM and said I owed over $200.00. I do not want this product and want them to stop sending me things and billing my account. I don't know what to do. I do not have the product and do not want the product. I want my account to be credited.

I requested my one "free" sample to try to see if product would work, made my face break out, and was sent 3 and charged by automatic deduction out of my checking for 3, there was no free sample. Called # on jar and told some put to stop sending the cream cause it did not agree with me. Told me to keep the one I tried and would credit for rest. Never happened.

Then this month they send me three more and take more money out of my account, called and spoke to individual named who assured me they would take back product and refund money. Gave me a postage #, so I did not have to pay for return, supposedly. Better than $217 plus another $70 this month out of my account! A rash on my face and being ignored by the first person I spoke to and told to stop sending this crap!

This Hydroxatone product is a huge scam and somebody has to stop them! Besides that, the product is just simple cream and there is no miracle in it. The staff are running a huge money business with no fear. I called them after two weeks of getting the first order and made it clear that I don't want any further orders. They assured me that they will stop any future deduction from my credit card--it never happened. The deduction is still going until now, and the only thing which stopped is sending the shipment.

They asked me on the first call to send them the first jar. I sent them the first jar and they denied that they received it. I sent back the second jar which came automatic via mail after just two weeks of the first one. This time, I sent it with registered mail. They have a P.O. Box number and no actual address. I don't know how many people have been scammed with their commercials and products but somebody out there should have the power to stop them. Please help.

Had fee sample shipped for 30 day trial. Was charged $6.95 shipping to my credit card. If I liked product would be sent each month and billed $69.95. After two weeks of free trial tried to call to return and be sure I was not billed. Unable to get anyone on the phone. Held on phone once an hour.

After using product, I called to cancel. Guillermo told me to wait 30 days before cancelling. I since then took ill, was hospitalized and had surgery. I was surprised to arrive back home to find an additional shipment of this cream. I cannot reach a human at the 1-800 number and have sent an email requesting to return this product for a refund. This cream makes my face feel like sandpaper and irrates my skin. I am angry I listened to Guillermo. They do not tell you about their refund policy.

This is a tremendous pyramid scheme. I made the mistake of ordering a free trial by phone. They have been running the exact same ad for both products for about a year. However, they make it sound like this is new. They have several websites which they use, i.e., Smoother Face, Youngest looking eyes and more. I ordered the product from the TV ad against my better judgement. I didn't like the auto ship, which they say you can cancel. I was certain it was a scam. I gave them my American Express Card (since they are very honorable). Before I even hung up the phone, the company was charging my account. I called American Express and asked them not to accept any charges from the merchant, as the whole thing is so dubious. I believe they are making false claims which they cannot substantiate. American Express took whatever they charged off my bill and said they would not accept any charges until further notices. I called the Better Buisness Bureau to report the scam; however, I was unable to provide them with much information because there was no information.

I enjoyed both the product and the customer service I received. Not only did the agent go over the terms and conditions with me, but he also sent out some free products as well. I was happy to commit to the company and I often wonder how is it that so many people just don't read their invoices. The people yelling and screaming online are the same people yelling and screaming about everything else in the world that comes with a charge. We are adults and should act as such. Yeah, I may have to pay $139 but I'll have a working product that's actually worth over $200. Try to get that deal with Olay regenerist and see if you'll ever get a deal like that. Read, people. Read and listen.

There was this commercial on TV about Hydroxatone. It stated you can order a jar and only paid 7.95 for shipping. I contacted the number and there was a computer on the phone. later I received a telephone call from 267-841-0144. The lady on the telephone told me that I will receive one jar which is free. If I did not want them to issue a new order in 30-days, that I could cancel as soon as I received the first order. I received my order. There were three jars in the boxes. It stated the following? The order total 217.80. On Dec 08, 2010 you will be charge 69.97. On Jan 07, 2011 you will be charge 69.97. On Feb 06, 07, you will be charge 69.97

I made a telephone ** and spoke to a person name Miguel. I asked to speak to a manager and he told me that he was a floor supervisors. I attempt to explain that the lady told me that I would receive 1 jar and could cancel as soon as I received the one jar. Now I am force to return three jars and must pay again for for the shipping a handling.

I also was suppose to had received a free items which was not in the package. I am charge the $7.95 and now I must paid an additional free to ship the 3 jars back. I had not used any of the jar. I believe this company is doing a false representation on TV.

Saw ad on TV, ordered the product for 30 day "trial". Didn't like, returned. Credit card was billed 69.96 for 1st month, will be subsequent same amt each month November and December. Contacted the rude customer service, basically told they can't confirm I returned, so I owe!

I went into this offer with eyes wide opened. I understood I was being charged for the product, but also understood it could be returned within so many days. I was not impressed with the product results and called their 888 number for return instructions. I packaged the merchandise, used their "return number" on the box and sent it back to them, in August. This week (mid-October), I received my first notice from them that I owe them $139! Quite a surprise! I called their listed 800 number and was told that unless I could produce a receipt for the mailing, they would consider the merchandise not returned and I would go to collections.

Needless to say, I wrote my check out this afternoon and will mail it at the last minute. Oh yes, I enclosed a very unhappy letter of complaint to the company. I may never receive any reply to that letter, but I will let people know how I feel about the product and the company. I don't have anything to do with them!

The cream made my face breakout and the company is a scam. They offer products as trial then charge your account $69.00. Close them down.

I ordered a 30-day risk-free trial. I got enrolled in an automatic recurring shipment/billing program. I paid $67 for this first kit. The product did nothing for me, but I had gone past the 30 days so I was okay with not getting a refund for the $67 that got charged to my credit card. I got a second shipment because of the automatic program, which I had explicitly said I did not want to enroll in. I called to cancel that, then I found out that I owed them another $67 for the first kit!

Apparently, they are extremely sneaky for not letting you know that the first kit comes with two containers and the amount advertised is only for one, so you have to pay for both and they are billed separately. If I had known how much they would cost, I wouldn't have tried in the first place. Also, the customer service rep hung up on me as we were finalizing my cancellations and return instruction for the second shipment. I had to call back to confirm everything. I'm not saying this company is not real, it is just misleading on what the terms are and what you are getting for what you are paying for. Also, getting hung up on is not helping either. Be aware of their sketchy policies.

I was a part of a trial offer for cream and then I received Vitamins without my permission and because they weren't returned in 30 days, I was billed for the vitamins. Now I am in collections and I have been hung up on once by an employee, disrespected by a second, and have made every attempt to speak with a supervisor but was told that they are no supervisors to speak with. They are only there for the employees.

I can't believe the lack of common sense people have when complaining about a product or service. If they listen (that's the keyword, listen!) to the advertisement you will never hear the word sample (why would anyone pay for the shipping cost for a sample anyway? It's a free trial to try a product before paying for it.) The reason some people think it's a scam is because they don't listen to the terms and conditions when ordering and they don't read the invoices when they receive the products.

You have a full 30 days to try the product before paying for it. It's that simple! If anyone decides a product is not for them, they can simply return the used and unused products. That's exactly what I did. It's not rocket science. But it appears difficult for some people because as I read the comments and I can't believe how ignorant they are. Do they actually think products are free in the United States of America? Nothing is free besides the air you breathe.

The people who are screaming it's a scam are the ones that expect to receive products without paying for it. It's basically online shoplifting and these people should be ashamed of themselves. The bottom line is if people listen and/or read carefully they should fully understand what they are getting into. If people can't read, listen or understand then they should not order anything at all!

My mother's experience is almost the same but when she told me what she ordered is Hydroxatone. I told her she just made a big mistake by ordering this product and giving out her debit card number. I immediately had her call her bank and cancel the card.

We never called them back and so far have not received anything else from them. My mother is out $7.95 for 2 jars of merchandise she did not order. This company skirts the law with there deceptive ads and remains in business just long enough to make some big money and then move on to another product. They don't get into legal trouble because they do give back a very small percentage in refunds to show they are legitimate. Never, never give out your debit or credit card number. Regards.

I ordered a free sample and ended up with a charge of $140.35. And they said that on the bill, my 30-day free trial date will be up on Oct. 7, 2010. I didn't receive the box until Oct. 9th, 2010. Customer ID #**. Invoice #l 111Da0aa2343df75a. Physical damage is they cheated me with the free stuff, and charged me for a bunch of other stuff. Then made my cancellation date before I received my shipment!

Web ad: We have sold our 1,000,000th jar would like to make a free offer to the next xxx,xxx people who respond. I received a bill for $69.99 for each of the 2 jars sent to me. I called and asked and was told that wasn't paying for each jar today but that after 30 days I'd have to pay. I suppose in some fantasy world this "free trial offer" would mean that I'll be billed later but that was not the way the product was presented.

These people are crooks and they know that the ad is ambiguous.

Okay, you people really need a reality check. The deal is a free trail which is what you all received. It's not a free sample. It never says it's a free sample. It is a trial. A trial is a period of time. You pay shipping and handling up front and get to use the product for 30 days. If you keep the treatment passed the allotted time, that's when you get billed for it. The reason you receive a 60 or 90-day treatment is because that's when the maximized results come. The reason only 30 days is allotted is because that's how long it takes to see the beginnings of results and the customers are given a chance to try it and see the results before they decide whether or not to buy it. You can send it back after it is used and not pay for it as long as you call within the 30 days. That's the deal

This is the only company in the world that will allow you to use a product and if you don't want to be charged for it, you don't have to. All you have to do is play by the rules. Do you people honestly think you can keep hundreds of dollars worth of product with proven clinical results for free. What are you all wacked out on goofballs?

The reason you people think it's a scam is because you don't listen to the directions and half of you don't read your invoices. You have 30 days to try the product. It's never advertised as a sample. It's only ever advertised as a free trial, which is what it is.

I ordered this product per phone. I was told that the trial would be at no charge. Today, I came home to find the order on my doorstep. Inside the envelope was not a sample but a two-month supply of the product. Also, a note that they had billed my AMEX card for $77.90. I have called them and advised them that I am sending the product back tomorrow. I have called AMEX and advised them that I do not want any other charges by this company on my card. I want my refund. I will never order anything else off the TV again. Times are hard and the economy is falling rapidly. The person that called me on the phone pressured me and was rude. It was a man and I repeatedly told him that I did not want the product.

My mother, whose financial affairs I take care of, ordered this product without telling me. They took the money out of her account and placed her in an overdrawn. When I called and talked to Jamal, he told me that there was still going to be $69 taken out on October 28th. I explained the situation. My mother draws mental disability and is on a fixed income and is sometimes unable to tell you what day it is or who she is. He told me that all he could do was waive the October payment. I asked about getting the rest of her money back and he said I would have to talk to a supervisor. He is supposed to call me back within the next 24-48 hours. Jamal was rude and arrogant. I am going to report these people to the Better Business Bureau!

I canceled my order several weeks ago and I noticed that they were still charging my account $69.95. When I called, they were rude and told me I was being irate and cursing at them when I was not. I asked to speak to a manager and I was told someone would call me back in 2-3 days. All I wanted was to get my money refunded and I was told that the best they could do was to give me store credit. I still have not received a phone call from a manager or any credit.

I ordered this product for my mother and it is ridiculous. First, I was on the phone for 25 minutes with a ton of other offers that I didn't want on an automated system, and by the end of the conversation, I was extremely frustrated. After getting the product (and spending 8 bucks to get it), it didn't work. So, my mother called back and they said that would be that. She works at a bank, and after the call, immediately closed her old account and opened a different one. After this, they sent tons of mail saying we owed $160 bucks for a month of the new hydroxatone. We ignored it because we had received no product. Finally, I had to call because I received a threatening letter saying I would be reported to a "bad credit office" and finally a "third party collections agency", over $160 for a product I didn't get. Upon calling, everyone I spoke to was rude, threatening and gave me no answers to my questions about the "collection agency". Do not trust this company! They are so full of ** and will put you through **!

I take online surveys and I get a few free things to test. Well, I was sent an ad for hydroxatone telling me I only had to pay $1.99 for the product. It said nothing about free trial period. I get the product today in the mail and it had a bill for 161 dollars and some odd cents. I was very very mad. I did read the ad and I know it did not say free trial period. These people are a scam, they ** you in and try to rip you off.

I ordered this product under false pretenses. They say you will only pay 7.95 and little did I know that they will try to get 69.00 after the first 30 days and another 69.00 after that. This is a scam and I made them aware of it so I called to let them know that I was returning this item. They are telling me if they don't receive it back in the allotted time they will still bill my credit card company. They are full of **. The product does not work.

I answered the phone to a free offer of this product, stating that I just needed to pay the shipping and handling fee. I believe what the individual stated but within 30 days they withdrew $69.35 from my account for the price of the product. I was never informed of that decision and would have never paid $69 for a product that does not work. There are quite few complaints against this product and their customer service only states what they said the person indicated over the phone. It was not true. They are not offering anything for a free trial or for free period. They are misleading you by phone and their commercial.

I ordered Hydroxatone facial moisturizer. They offered me other products and I told them I was not interested. They sent them to me anyway (vitamins, gas saving cards. ) I was told it was a thirty day trial for the moisturizer, before they would charge for the product. I returned the product within the thirty days, and they charged my account anyway.

They also sent me another supply of the product which I refused, and they once again charged my account. Lesson to be learned. If is sounds too good to be true--it is! I am off to close my bank account, so no more money can be withdrawn. I have no product, and they are still charging me. I have no phone number to call them, so if anyone has a phone number, please e-mail me. They are taking money out of my account illegally. It is a rip off!

I ordered the Hydrolize eye cream for my dark circles. It didn't work, so I sent it back according to the instructions given. The company charged my account although I had returned the product. They stated I only returned 2 bottles instead of 3. However, I know I returned all 3.

$69.95 debited from my bank account.

I saw their ad on TV and called them to check about the product, which they said was a free offer. It was going to cost $8 for S&H, I said no thanks and hung up. They must use a reverse directory because they had my address, and home phone number which I did not give them. In the next 3 days I got 4-5 calls from them wanting to sell me the product, I told them no each time and hung up. Today I got mail from them, they do not give up. I always go on the internet to check these companies before I order, 95% of the time they are scams. I am not out any money just the time dealing with them. They are a scam.

I saw the advertisement for this product called Hydroxatone which is supposed to reduce under eye dark circles a well as other facial skin repair. I was told that I only had to pay for shipping and handling. Even though I cancelled the product well within the 30-day time frame allowed (and because I had not yet sent the box back), I not only would still be charged, I was also told that I would receive my next bill for $79.00 in a few days. I said no. I said that I wanted my money back since they had not kept their word in their own public advertisement. They still have not given me a tracking number. "The best we can do for you is stop or cancel next payment though you will not get reimbursement for trial purchase items. You just have to send back the unused products within the next three weeks," I was told. However, I cannot return the items without tracking numbers. They will only answer calls pertaining to purchasing orders. This is a scam!

This is pretty much the same story that I am hearing from everyone else. I was told that mine was a Try one for the shipping cost, and receive one free'. When I received mine, the reason that I decided that I didn't want it was because of the advertisement of try one and get one'. When my product came in, there was a bill with it of how much would be owed if it wasn't cancelled in 30 days. The bill stated that the amount was $96.00 but one jar only costs $42.00 so they weren't giving me anything free because I had already paid for the shipping and handling so my free one wasn't free. Also, I dealt with the same thing as far as trying to get an RMA number. They wouldn't ever send me one and I couldn't get anyone on the phone once I chose the option of canceling the product.

So, I called my bank and told them what was going on and I showed them where I had sent multiple emails canceling this product and I told them how I couldn't get anyone to answer the line once they saw that I was choosing to cancel the product. I did all of this because they would not give me an RMA number to return it so after showing the bank my information, I closed the credit card that I had ordered this on and got a new card number because I knew they were going to charge my card the $96.00 without letting me cancel so I stopped it before they could charge my account.

Just some helpful information if you are in this situation because usually the bank or credit card number can be changed for only about $5.00 which is a lot better than the almost $100.00 that they were planning on charging my account. I got sick of asking for an RMA number and nobody giving me one or canceling the account. None because I cancelled the card that they were planning on charging but had I not cancelled it, they were planning on charging it almost $100.00 because they would not give me an RMA number nor would they cancel the account.

This product was suppose to be free except for shipping and handling. Then I was suppose to receive a $20.00 Wal-Mart card and a $25.00 gas card, which I never received. I was charged $140.85 for a free except for shipping and handling product but it wasn't free. Then they charged my account for another month, which I stopped them. After I called Hydroxatone today, I was told by Megual that had I have paid the membership for American Leisure and Easy Saver (the third party that was suppose to give me the gift cards) and that the gift cards would have only been about $5.00 after paying the membership fees. What kind of rip off is this? They will not give me a return authorization number and I want my money back.

Please see my email from this company that defrauded many. I've had to close my bank account. They charged up and they never delivered any product and the post office has confirmed that the tracking number given is invalid. Please help me stop them, for they do this to someone else.

I want a refund and I want you to research the horror stories online, which I feel like an idiot for not doing initially. Please help me get my money back and stop them from doing this. They don't even deliver product! They ripped me off for $207.95 and I never received the product or anything. This company is a scam. I closed my bank account because of them!

I order the product on a trail basis, tried to return the product as requested and it was refused. I told them to stop order and not charge my credit card, but they have done so anyway. They need to be stopped and I want my money returned!

Is Consumer Action Group working on stopping Hydroxatone from billing customers for a product they don't want! I too was billed for my "free trial offer". No where in their ad does it say that they will charge you for it. Make them stop! How can they continue to get away with this scam?

I asked the rep to please cancel my orders for this product, as it has broken out my face, with tiny pimples. She said the order would still go through and when receiving the shipment I could cancel then! My shipment is not due until August 16th! ! It claims I can cancel at any time! I do not want them to use my account! How do I stop them before this date?

I was told it was a free trial, no risk. Lie! It is not free, charging me a fee of $69.95 to cancel free trial.

My wife called the toll free number advertised on TV She apparently got a recorded voice that asked her a bunch of questions she replied no to. She agreed to the free trial offer for $7.95 shipping only. She was unaware of any recurring charges. Today, my card was billed $59.95 for product. Needless to say, my wife was unaware this was going to happen since she agreed to the free trial with shipping only charges. I called the company; they refuse to return my money and in fact, intend to charge me more. It's a rip off, scam, deceptive business practices, call it what you wish, I hope others will not be ** into the scam.

I ordered a "free trial" and eventually got charged over $100 for this on my Discover card. This product does not work, is way too expensive, and has nothing but false promises written all over it. It had no effects whatsoever, therefore, no changes in these dark circles under my eyes.

Their add is misdealing on TV. It is not free and I nearly clicked to get it with only the ship fee. Then I did not check the agreement and that is when I read their bull. They ended to say on TV that if we like it, those jars will be paid for in full. They are terrible for doing this. It is way too much too.

I purchased the initial trail which states that you can cancel any time before the 30 day trail. Two weeks after I received the item, I called the toll free number listed and canceled it. I was told that no other products would be sent to me and I owed nothing else. The following month, $69.95 was charged to our card and $6.95 for shipping. They charged the card on 6/2. On 6/18, I called and spoke with Kim who once again told me that it was canceled and I would not receive another package and if we did not return the package, then we would be charged. It took until the last of June to arrive and we returned it.

This month, another $69.95 and $6.95 were charged and still, I got no package. I tried calling the number again and it just rings. I can never get anyone on the phone. I emailed the email address given on the recording. No one ever contacted me when I once again asked this to be canceled. I had to call the bank, and now, we have to cancel our card to keep them from charging the card again.

I answered an ad sent to me on a postcard about a free 1-month supply, just pay shipping and handling. I received 3 jars of mediocre face cream that was no better than Walmart Equate brand moisturizer. My next bank statement reflected a $119.00 withdrawal from Hydroxatone. When I called the customer service number to inquire, I was told I had agreed to purchase 3 jars every other month for this price when I ordered the 1-month supply. I said I did not order this and was refunded my money.

The next month, another $119.00 was withdrawn from my checking account. Again, I called and was told to return the jars for a refund. I would have to pay shipping and request a notification of receipt from Hydroxatone. After that, my bank notified me that someone tried to withdraw a large sum of money from my bank account, which they immediately froze. I had to close the account and open a whole new one, including new bankcard and checks. Beware!

Called to get info on this product, they shipped out 3 bottles, I had to pay 12.95 S&H charge, Then sales person told me of something for hair, nails and skin, told him I was not interested, this got sent FREE, anyway, for 3.95 S&H, so now this Free stuff has already cost me almost $17. Used the product, a fair moisturizing cream, did nothing for wrinkles, called to get info to return unused product, was told to send it back to the above address, and they would cancel my membership. If it did not get there by 6-23, I would be charged for the 1st bottle, 69.95, and then every month the same charge would appear on my card. This cost me $6 to return, so this FREE stuff ended up costing me $23 in total. This is a big scam and rip off. Oil of Olay worked much better, and at 1/10 the price. Buyer beware this is not a good product...

i kept the 1st bottle and paid for the second bottle and wanted to send the third back and cancle my account. well i go to school and am a single mother of two babies. so i didnt get to send it back right then and there. today i called the to get the address to send it back so they wont charge me on the 2nd. they wont except it and said its too late. i explained to her what happen and she said there is nothing they can do. so i am cancling my account 1st thing tomarrow morning and i bet you they wont get their money. two can play the game and have i had did my research and know what they were about i would have stuck to coca butter.

I too was scammed by Hydroxatone. They had an offer, try it before you buy it. I paid 7.95 for shipping and handling on my credit card. I tried it didn't care for it and sent it back. they gave me 3 bottles, I sent all 3 bottles back 1/2 of 1 bottle used. called them told them i wanted to cancel they told me to send all the bottles back with a code on the box for return. I did this priority mail within the time they told me and they took $77.89 from my credit card before I finally cancelled my credit card. I don't know if they took more I just asked for my credit card statement to check it out. They would still be taking money off my credit card if I had not cancelled and I don't even have their product.

Ordered trial size of cream on line. They have continued to ship more and more and charge my account $66.96 plus shipping. I am retired, have tried calling, returned the merchandize to no avail & have requested a refund. HELP. They have given me return author. # etc. Nothing seems to help. I am again shipping another package back to them requesting a refund. I cannot afford $66.96 as I am on social security. I am shipping another box back to them today. Please help. This is a SCAM.

I ordered this Hydroxatone product after seeing an add on TV for a free 30 day trial, and was to receive a "free" 30 day trial along with my "special" free gift of a full size toner. When I called to place my order, they were more than helpful and cheerful and explained to me that all I had to do was pay $7.95 for the shipping and it would arrive in a few days.

Well, it did arrive and I opened the box to find 2 full size jars and no toner! I tried to call about this to see if a mistake had been made and was astonished to be redirected to another phone number called talk line which was a sex talk line! So, I went online and found another number and spoke with a man named Dan. He explained that they were aware of this problem and it was being taken care of and apologized. He said, "this is not the way we do business here". He was pleasant but explained that I'd have to call back at another time.

When I did, I got anther employee named Alicia. I tried to explain to her that there had been some type of mistake and told her what I thought I was supposed to receive and what I actually got. She was extremely rude and actually obnoxious! She gave me a date that was not 30 days from even the day they sent the order on the invoice, and told me that I needed to write down what she called an RMA# and write it on the return box under the address, or it wouldn't be taken care of and may go to the wrong department and I may be charged again and shipped another 2 jars. I was so angry and asked to speak to her supervisor. She told me she didn't have one at first, then after I didn't give in about that, she told me she had one named Karen and "she" would call "me" back within 24 hours. Well, I waited and no callback.

So, I called again and spoke to Jeanne, who sounded concerned about how I was treated and gave me another RMA#. She even went so far to tell me that Alicia was lying and because she knew she'd be in trouble for her rudeness towards me, therefore never told Karen" to call me. Jeanne told me that I would need to get a delivery confirmation number from the post office. Today, I sent the product back before the date they gave me and did everything they told me to do. So I will see soon if they do as they said.

The product was greasy and smelled funny. I couldn't use it. It made my skin worse than it was before and it made me breakout, something that never happens to me. Aside from the stress of getting a huge runaround, I also am out $14.90 in shipping fees and still did not receive the free toner! I am not sure what if anything else will happen with this ordeal. I hope they don't try to deduct money from my account by claiming this or that. This is a scam.

I ordered this product on the phone sometime around mid February/March of 2009. I asked the phone representative specifically, "So, whats the catch?" She responded with a laugh and said to me that, "The first shipment is free. All you have to do is pay the shipping of $12.00." I said okay and gave her my credit card information over the phone.

The shipment of two jars in a box came within a week and I used some of the product in one jar for about a week and it was very greasy. My skin actually looked worse than before I had started using it. I decided to see if my friends wanted the jars since I couldn't use them and I had already paid for them. I gave an open jar to one friend and the unopened jar to another.

I looked for a phone number online to call to cancel my next shipment and tell them it wasn't working for me. I had thrown away the original box I received the product in and I couldn't find the receipt so I didn't have the phone number. I searched online for a phone number and found nothing. The only number I found in Google and/or White Pages for this business was an informational line, meaning that you could call and listen to testimonials about the product but you couldn't get an actual person on the phone.

After two weeks of hunting down a phone number for this company, I finally found one online in an obscure site. It was actually listed under a site regarding online scams. It was at this point that I received another shipment and I called to cancel and let them know the product wasn't working for me. I got a representative from the company that was hostile and rude. I explained the situation to him that the product was not working for me and that I wanted to return the new shipment. He said I still owed for the original shipment. I said no, my bank account was debited for the $69.00 and he said one jar was $69.00.

I apparently still owed for the other jar from the original shipment. I said, "No problem, I will return it immediately and cancel any future orders that you have for me and I will also be returning the shipment of two jars that I just received." He said he would need my credit card number to process the return. I told him there was no way he was getting my credit card number from me because I am now realizing the scam claims to be true and that if I were to give this fraudulent company my credit card, I would have continued to rack up charges for as long as they felt like charging my card. (The reason they needed a credit card number is that my original card was through one bank, they were acquired by another bank, and I had to get another card with another number because they closed my original account and changed/opened a new account).

He continued to be argumentative and rude to me. I told him, "You are supposed to be customer service and you are being so hateful and rude to me." He responded to my side of the story by basically calling me a liar and saying the phone rep didn't say or wouldn't have said that to me. I said, "You have no idea what the phone rep said. You weren't listening to our conversation." He responded that he could have the phone tapes pulled to verify. I said, "Yes! Let's get the phone tapes pulled! I know exactly what was said, I know what she told me and I want them pulled."

He then backed down and said that he would have to order them from archives and that could take a while. I said that I can wait. I gave him my phone number to call me back once the tapes were pulled. He did not give me his name during this conversation. He called me back about 2-3 weeks later and left a message with a name but I could not pronounce it or spell it. It sounded foreign to me (maybe of Middle Eastern or Indian descent). I called back and left a message and heard nothing else after that.

It is my firm belief that as fraudulent as this company seems to be, it would not be unreasonable to think they doctored the phone tapes and they are not in their original entirety. I would be shocked if they were. The fact of the matter is I was only sent two shipments, each having two jars inside. Once I was done with the phone call above, I promptly went back to my friend who had the unopened jar and asked for it back. She gave me the unopened jar (she had not started using it yet) and I sent it from a Parcel Express Store with tracking no less so that they couldn't say they didn't get it.

I show that they received it. They also received the second shipment of two jars unopened and I returned that one through USPS and marked the box returned to sender--did not order and put it back in my mailbox the same day I received it. It went out in the next day's mail. The company even shows a $139.00 credit on my account with them, which is actually the box with two jars they received (as evidenced by the enclosed statement from them). I also have a $69.00 debit on my bank account for the first jar I received (as evidenced by the enclosed bank statement). The problem is that they have not credited back the jar I sent back with tracking!

After calling for the free trial, my bank charge was $179.00. Then I received three additional charges for $89.90 and $12.95. Products were returned and still no refunds!

I heard about Hydroxatone on the radio about a free trial, so I called about it and I was told that I didn't need to purchase unless I liked it. It was just a free trial, I only need to pay shipping and handling. I used my debt card, then money started missing from my account, when I inquired with my bank I found out it was this company. When I called to cancel, they told me that they were going to continue to take money out of my account. So, I closed the account and now i am getting letters that I'm being referred to their bad credit office. I don't need this on my credit. I have worked too hard to get my credit to where it is now. Can you help or hurt my case please respond. Thank you.

I don't even know how this Hydroxatone company is allowed to do business. They reel customers in by offering free samples in order to get your credit card information and then they bill you each month. When you call their customer service, they give you the run around and hang up in your face. You can try calling them but I guarantee you it will be a waste of your time. I've gotten numerous letters from them stating that I owe them money when I canceled this frivolous transaction immediately after receiving their product.

I was so angry that when I opened this package and looked at the invoice, I never even opened their free sample of eye cream (and supplements) that they shipped to me. However, from the other complaints that I've read, Hydroxatone AM/PM eye cream is nothing more than a skin moisturizer. I didn't even order any supplements from this company, yet I have to pay to ship them back. This is a terrible, terrible scam and they should be sued! Where is a good lawyer when you need one? This resulted to stress, anxiety, and frustration.

There actually is still an advertisement on television about a free trial at your own risk on this product, only pay shipping for $5.99. So I give the representative my debit card number. I did not give permission or made any arrangements for any purchases, except for the $5.99. I was sent the free trial, which I did receive. Without any contact or permission, they went back into my account on 02.19.10 and withdrew $67.99, which I did not realize until I received my bank statement. Then on 03.15.10 1, I received a small package of this product I did not order.

When I called the company the representative told me the small package was just a free gift and I had signed up for the monthly supply and on 03.18.10. They would charge my account $67.00 again each month. I did not make any arrangement or give approval to this company to withdraw any amount of monies from my account but the $5.99 trial. They did deduct $67.00 on 02.19.10, which I would like a full refund.

I ordered the $6.95 trial. It irritated my skin. I called immediately and was told not to worry, to keep it as complimentary, and that my subscription is cancelled. I spoke with Alisa (X 544). This happened around 10/2/09. I received the product on 9/9/09. I cancelled on 9/10/09. Then I just received a bill in the mail today, 3/15/10, for a bill for $224.54.

I told Nicole what had happened. She told me that the deal is I must return product within 30 days and not just cancel. She doesn't know who told me that prior info. She also said I could no longer return product and that they would not accept. This is the first correspondence I've received from them in 6 months, and they say I cannot now return the product. I would have returned it immediately. They want to charge me $224.54. Operator Nicole was extremely nasty and seemed very confident that I would have to pay this.

I ordered my free trial on 2/13/2010 and was immediately charged (2/14/2010) for the shipping and handling. However, I have never received the trial. I called and was told it was delivered and to call the post office. During that conversation, I cancelled any further shipment (well within the 30-day time frame). It will be interesting to see if I am billed. Not to the BBB site.

In December 2009, I ordered hydroxatone after hearing their ad on the radio. The only thing l remembered was l will get the product for 30-day free trial. I received a package with three jars in it. My reaction was that it's a lot to use in 30 days; it must be a cheap product. l tried and didn't see any improvement but some rash on my face but I decided to keep it and pay $69 to avoid the possible dispute of returned but not received kind of issue.

Yesterday, February 14th 2010, I called to cancel future shipment after seeing my credit card statement with the $69.96 charge. l was told that I still owe them almost $140 for the second and third jars that I received which I didn't know when I received the package, but stupidly thinking they were part of the 30-day trial. The representative on the phone said that there was a special deal yesterday that if I pay in full, then they will take $40 off, and pay only $99. I foolishly said okay. Then l read all the negative complaints about the company this morning and realized that I wasn't the only stupid one that was scammed. What can l do to get my money back? Is it right to send people extra jars for one jar trial?

If l had known that the second and third jars weren't part of the trial, I'd returned them with all means instead of keeping them. Who would pay more than $200 to try a product? I lost $180 to a product that l can't use to improve my look but adding rash on my face.

Hydroxatone is a scam. They are a bait and switch scam. They tell you that they will give you a free 30 day trial supply of eye cream for only $6.95 (shipping and handling), they say nothing about automatically charging your credit card $69.95 every month until you get the product and the invoice. Then it says if you don't want the product to return product (empty or not) within a 30 day period (you call customer service and they give you a RMA - return merchandise #).

I followed their instructions. The charge of $69.95 would be on my credit card if I had not returned the product by 2/8/2010. I returned product by USPS on 1/15/2010. Now they say they have no proof that I returned it. They charged me $69.95 anyway, although I plainly wrote the RMA.

When I signed up for the free trial of one jar of Hydroxatone in October 28, 2009, it was my understanding that I only had to pay for shipping and handling $13.90. And when I tried Hydroxatone, I broke out with a rash on my face. This made my appearance worse than ever. I stopped using this product and called to cancel.

I waited on the phone over 30 minutes and did on get any one. When I called another Customer Service number that issues for cancellations, no one would answer, and I got a voice mail. I left a message and did not hear from them. Next thing, I was charge $69.95 on December 7, 2009 for one of the jars and $69.94 on January 4, 2010 on the second jar. And now, they are trying to charge me another $69.95 for the third jar.

Then I received a package of three more jars that I tried to cancel, and they wanted to charge on my card $219.80. I cancelled my credit card, for they could not take any more money. I finally was able to talk to a Rodney from Hydroxatone, and he stated that there is no record of cancellations. He wanted me to return the three jars I received on February 2, 2010 on certified mail where someone have to sign for it. So, there's more money to spend, and return address is a PO Box where you don't have anyone to sign.

I was billed shipping on 12/3/09 for $6.95; it was for a trial, which was never received. I remember that the ad indicated six to eight weeks, so it may still be on the way--not going to happen. On 1/10/10, I was billed $69.96 for the next shipment, which was also never received. Martha confirms that the post office has not secured a delivery and will credit my account. We'll see. They seem very clever with quick billing, and no product to back it up.

After reading many consumer complaints I realized I had a similar experience. I, too, called for the 30 day free trial of hydroxatone and was told I would receive a free 30 day trial but would have to pay a small shipping charge of $7.95 which I paid with my debit card. I was told that if I liked the producet I would be charged $60+ for it. If not, I would return it at my own expense. Unfortunately I fell for this.

To my surprise I received 3 jars of the product (two shattered), with a bill showing $60.00+ was due each month for three months. I called to inquire about why they sent 3 jars and I was told that was the "norm". I asked why I wasn't made aware of this when I ordered and no reasonable answer was received. I was then told to mail back the one bottle that was not broken which I did at my expense. I was told that I would have to get a "tracking number" at the time of mailing. Well, the P.O. advised that there was no such thing but I did have to pay a few dollars extra for delivery confirmation that I could confirm on the internet. At this point and the money it cost me for nothing I did not trust this company and found it necessary to call my Bank and cancel this particular debit card.

He was especially amused when I mentioned Consumer Affairs. Your website seems to be riddled with the company's scams. Please see what you can do to make sure they do not access my account again and to also refund what has been taken from me. $6.95 loss for shipping that never occured

The same as other comments found on this website, I to called in from a radio advertisement, received product, to which the free trial policy stated 30 days from the date received. Upon trying to cancel and return the product was told (Sales rep named Victor) that they were going to charge my card anyway because it is beyond the 30 days. I advised them that I was not keeping any of the products and that I was returning both bottles that they sent me. I also advised that I would dispute any charges made to my credit card as I was revoking any permission implied or otherwise for them to charge my credit card. At that, I ended the call. I did not realize that I needed an RMA# to return the product and so when preparing the shipping label realized that there was only a PO box listed. I again called back to request a physical shipping address as I wanted a signed proof of receipt. I was told curtly (Juan rep #541) that the I do not need to return it to a physical address and I do not a signature for it, my postage is my proof of return.

I again requested the return address and requested an RMA#. Juan provided a return shipping address of PO Box 9300 Jersey City, New Jersey 07303. Moreover, when I requested the RMA# he started to give it to me and then instead said you need to talk to your original sales rep., put me on hold for 5 minutes, and the phone went dead. I called back twice more, was reconnected with Victor, and advised him that I wanted an RMA number and that I was returning both bottles. He gave me the RMA number and I again requested to know if they intended to charge my credit card after I specifically advised them that I do not consent. He advised that they would charge me for one bottle at $59.95 on October 31, 2009. I then advised that I was returning the product and they would have it back on Monday. I also advised him that I was filing a complaint with Consumer Affairs and we ended the call. Within 2 minutes, I received a call back from Victor advising me that he spoke to his supervisor and that they have decided to extend my return date to 11/9/09 and that I would not be charged any additional money to my credit card.

This type of trickery by these companies must be reported and stopped. If I can be of further assistance, please do not hesitate to contact me.

The company is charging me for product that was returned--as advertised. Upon, calling to inform them of the return I was told that they had record to my return and I was responsible for the payment of $149.70. At that point wrote to the company requesting a copy of the transcript to confirming what procedure I was told to use when canceling any further business with Hydroxatone. To-date, there has not been a response. However, I continue to receive invoices in the amount of $149.70.

I ordered Hydroxatone's product through an ad that was advertized as a 30 day risk free trial mentioned under promotion code and by calling the number. I spoke to Mark and he indicated that I would have to pay $42.90 for shipping and that I would have a chance of enrolling in their continued program if I liked the program. I ordered the product for my 74 year old mother that did not have a debit card. I received a letter stating that my debit card would not allow for the payment of their product.

I called and spoke to a man indicating that I did not enroll into their program and that I should not be charged for their product. This man told me that I owed for their product because I was required to send their product back to them and that I used their product. I did not open the package as I gave the package to my mother. I was not aware nor did my mother mention that this product had any letter in it indicating such an agreement. I have a copy of their advertisements that my mother gave me. Not anywhere on their advertisement does disclosure say that you have to return this product not to be charged for it. I told this man that I wanted to take this taken care of and that I did not want to be charged for the product. He did not listen to me.

When I called the number that was given to me by the correspondence I had to wait 5 minutes to even speak to anyone. I am going to send an email to them as well. No one seems to be paying any attention to any communication that I am making. If I and my mother have been taken advantage of, how many more people have been taken advantage of .....the bill for this product is $139.90. I have a copy of both advertisements that show the false advertisements.

This company is responsiable for running a scam on unsuspecting consumers with the," We did not recieve the jar trick." They advertise an anti-aging cream which can be used free,for 30 days. I sent the cream back in January of 2008 because I had a negative reaction and was careful to send it back weeks before the 30 day trial was over. I did'nt think to get a confirmation receipt from my post office to confirm that Hydroxatone had indeed recieved the jar. In august I got back a letter from this company saying i was dilequent.

I called them back only to hear that they had not recieved the jar and If I did not have proof from my post office I would have to pay the actual $69.95. I went online to see if anyone had had any similiar problems with this company. Much to my dismay yes!! Same complaints and practices by this company.

I then went to BBB and they also had recieved complaints as well. I have since contacted the local media to make consumers aware of this problem. Please investigate this SCAM! They have said I was delinquent for a product which gave me a reaction on my skin, and can possiably hurt my credit if I do not pay the $69.95 S.O.S