Complain about a product or service

Hydroxatone

James of Richmond, VA November 18, 2009

I was charged 6.95 to my bank account for an order that has yet to be received. When I called to request stop order and refund I was told to call Customer Service, which I had tried several times only to go to voice mail. Gentleman is not a term I would use for Joe 143 since he laughed when I spoke to him in a professional manner.

He was especially amused when I mentioned Consumer Affairs. Your website seems to be riddled with the company's scams. Please see what you can do to make sure they do not access my account again and to also refund what has been taken from me. 6.95 loss for shipping that never occured

Christina of Fallbrook, CA October 29, 2009

The same as other comments found on this website, I to called in from a radio advertisement, received product, to which the free trial policy stated 30 days from the date received. Upon trying to cancel and return the product was told (Sales rep named Victor) that they were going to charge my card anyway because it is beyond the 30 days. I advised them that I was not keeping any of the products and that I was returning both bottles that they sent me. I also advised that I would dispute any charges made to my credit card as I was revoking any permission implied or otherwise for them to charge my credit card. At that, I ended the call. I did not realize that I needed an RMA# to return the product and so when preparing the shipping label realized that there was only a PO box listed. I again called back to request a physical shipping address as I wanted a signed proof of receipt. I was told curtly (Juan rep #541) that the I do not need to return it to a physical address and I do not a signature for it, my postage is my proof of return.

I again requested the return address and requested an RMA#. Juan provided a return shipping address of PO Box 9300 Jersey City, New Jersey 07303. Moreover, when I requested the RMA# he started to give it to me and then instead said you need to talk to your original sales rep., put me on hold for 5 minutes, and the phone went dead. I called back twice more, was reconnected with Victor, and advised him that I wanted an RMA number and that I was returning both bottles. He gave me the RMA number and I again requested to know if they intended to charge my credit card after I specifically advised them that I do not consent. He advised that they would charge me for one bottle at 59.95 on October 31, 2009. I then advised that I was returning the product and they would have it back on Monday. I also advised him that I was filing a complaint with Consumer Affairs and we ended the call. Within 2 minutes, I received a call back from Victor advising me that he spoke to his supervisor and that they have decided to extend my return date to 11/9/09 and that I would not be charged any additional money to my credit card. This type of trickery by these companies must be reported and stopped. If I can be of further assistance, please do not hesitate to contact me.

Bonita of East Orange, NJ September 11, 2009

The company is charging me for product that was returned--as advertised. Upon, calling to inform them of the return I was told that they had record to my return and I was responsible for the payment of 149.70. At that point wrote to the company requesting a copy of the transcript to confirming what procedure I was told to use when canceling any further business with Hydroxatone. To-date, there has not been a response. However, I continue to receive invoices in the amount of 149.70.

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