Complain about a product or service

Hoodia

Tonya Moore Teague of Leicester, NC March 26, 2009

i order a trial period of hoodia pm and i do not want it anymore and you guys charged my account and my money needs to be put back on my card nobody told me that more money would be taken off my card and you must put it back immediATELY

Dianne of Maryland Heights, MO February 22, 2009

On 11/2/07, I sent for a FREE 30 day trial to pay only 4.95 for s/h. 72.00 was charged to my credit card, not 4.95.

On 11/16/07 I was sent another 30 day supply, without ordering it, and 89.97 was charged to my credit card. On 12/16/07, I was send, once again, another shipment, I did not order, and was charded another 89.97.

During all of the time inbetween, I could not get anyone on the phone. I kept getting the same recording. No matter which button i was guided to push for customer assistance, the same recording kept playing.

Finally, I sent an email to Hoodia Fusion Support and received the following: We have cancelled all future shipments. If you would like to return the additional package that has already been shipped to you, you may do so.

I sent a followup email stating I returned the packages and wanted to know when I would receive refund. I was told no packages came in. I put a tracer on the package to make sure it was delivered. The packages were delivered on 1/8/08 and signed by a G.Greg.

As soon as I found out that information, I tried to contact Hoodia and evidently they had shut their doors! I did some more research and found another Hoodia; contacted them, explained my situation; and I was told the company I dealt with went out of business and this new spin-off could not help me.

I was robbed of 72.00 for a so-called FREE trial that was supposed to only cost 4.95.

Helen of Summersville, WV January 10, 2009

Ordered sample of Hoodia from Strategy HealthAND,abt 10/26/2006 paying 4.97, was charged 99.41 few days later but pills received were not same as sample. On 01/11/2007 again charged 99.41 but received nothing. Called company, they said had been shipped. I asked that they cancel my account. On 03/12/2007 again charged 99.41 by CJW Holding Inc, did not receive anything. Called different # on bank statement, told this was my autmatic shipment of Hoodia. No satisfaction but cancelled again!

On 10/14/2008 (2 yrs later!) was charged 46.90 by Colon Detox, called # on bank statement, was told this was my automatic shipment of Hoodia as per my agreement on my open account. Of course I received nothing but they did refund that time on 10/28/2008. Cancelled again! Now I just was charged 46.90 on 01/01/2009 by Sunderbean. Called about this and same old story! Spoke to Chantelle. She claimed they can charge me 10 years later if they want unless I can give her a cancellation #. She did give me a # this time.

To complicate matters I just moved in Nov 2008. I'd like to report this to law enforcement but to whom in what state. They keep changing names of company including ALD Enterprises; N & N Labs; SHG Enterprises; all in Utah and I have at least a dozen phone #'s.

I live on Social Security so don't have a lot of money to throw around. I've been charged at least 245.72 for nothing and another 99.41 for a different product than I ordered and who knows if I had more charges I didn't catch with all these various names.

Samatha of Paris, TX December 22, 2008

i ordered this product off the internet with the understanding that if i was not satiesfied that i could cancel. i have been trying for a week to cancel the product to keep from being billed. the phone number that is listed states that the number is no longer in service and they have no email to contact them for customer service. so i can't cancel the product and i am being charged 74.46 a month and it has caused us problems with our bank account.it always says that you have called after hours. i wonder how many people they have ripped off by not being able to get thru to cancel?

the charge has caused us to be over drawn on our bank account, due to the fact that i can't cancel the product.

Joyce of Holden, ME September 29, 2008

There is no address on the website for Fusion Labs 2, the company that sells Ephedra Hoodia Fusion. I ordered a free trial. Thee is nothing on the page that states you must cancel within 14 days or they will send out more at a charge of 69.45. If you click on terms and conditions, it does state that, but how many people look at that? When you fill out that page for the free trial, there is nothing to check off that you read the terms and conditons. I was charged 69.45 before I even received the product.

I tried to tell them I would refuse it when it came, but they will not take it back. My credit card company, Barclays Bank (through my LL Bean card) will not resolve the dispute or credit the money back to me. The is such a scam! I am out 69.45 for something I never received! I have been given a cancellation number for future purchases from someone named Jamie, but that doesn't help with my current situation.

I am upset with both Fusion Labs and Barclays Bank at this point! Other people complaining on this site had their money refunded by their credit card companies, but I wasn't so lucky. I am out 69.45, which I would never have agreed to spend on a diet supplement. I don't have that kind of extra cash to blow.

Cynthia of Princeton, WI September 28, 2008

ordered a free sample but was to pay for handling and shipping, gave credit card number to pay for this. Then a shipment started comeing every month. plus a credit card charge which we did not o.k.

We have sent back shipments without opening,and wrote letters asking to stop sending.but credit card charges keep comeing and so do the shipments. HELP

Kay of Tecumseh, MI July 25, 2008

I have been getting bottles of this STUFF, I have returned them all and demanded that they stop sending them but I can not get them to stop....How do I get a phone number to get this STOPPED?

I am out over 400.00 and would love to sue them for this. I never gave them permission to charge my card.. Please HELP!

Roxie of Hawthorne, CA May 12, 2008

On 3-10-08 I was billed for 3.97 for sample of Hoodia Fen product which I received. On 3-18-08 I was billed for 79.95 which as of today (5-12-08) I have not received. On 4-3-08 I contacted them and said I did not want this and to refund my money. The gentlemen said that I would have to send the product back so he was going to be in the order again which I should receive in 2-3 weeks and he emailed a form to attahed to the back when I sent it back.

Susan of Kenner, LA May 8, 2008

Got scammed. Could not reach them to cancel till I saw this article. Have to check how much money I lost, not sure at the moment.

Eileen of Sprigngfield, MA March 27, 2008

I saw an offer for a free trial of Hoodia, in order to receive my free sample I agreed to pay shipping and handling (only on the free sample). No other deductions or orders were authorized by me. I have since received two bottles of Hoodia at a price of 69.95 which was deducted from my account (that was used for the original shipping and handling charge). I have emailed the customer service department but have received no response. I do not wish to receive any further products from this company and have told them so by email. Further I would like to return what was sent to me and to have my account reimbursed. I will be informing my bank that any charges from this company are fraudulent and should not be honored. In the meantime, I found this report form at the end of 13 pages of complaints about this company from people from all over the country. Hopefully something will be done as this company does not respond to anyone who has contacted them from what I've read.