Miracle Ear Hearing Aids

I took my mother's hearing aid to the office on 103rd Street in Kansas City, MO for repair. The guy I talked to was so arrogant from the beginning that I knew there was going to be a problem. He wanted me to bring my mother in because she might need hearing tests for new hearing aids. I told him they worked fine and she was in a nursing facility and I wasn't going to bring her in. I just wanted it fixed. After arguing with them for awhile and being told it would be around $500 and 2-4 weeks for repair, I told him no, I would take it somewhere else. He informed me no one else would work on it. I informed him that they would work on it and he wasn't the only game in town.

I then took it to a place close to where I live and for $15, the lady repaired the hearing aid and sent me back with it to my mother. I've found that they are bullies and they intimidate these older people into thinking they have to buy it or else. I would never go back to this office because they didn't care about helping my mother, even though she had purchased them from their company a few years ago. They just want to sell new ones and charge a small fortune. I priced theirs a couple of years ago for my mother and basically the same thing somewhere else and they were almost $3,000 more for the same thing, just the name was different. They have such a racket going and I would never, never, never recommend them to anyone at all. Use a small, hometown company who cares about their customers and what is happening, not gouging someone for all they have. Horrible, horrible, horrible customer service.

I've had problems with the hearing aids I purchased and have to keep having them checked. The left aid keeps screeching all the time. When we're riding in the car, my daughter can hear the *** thing. Today, Tuesday, January 17th at 10:45, I went to their store in Sears and the sign on the door states their store is now open only Monday-Wednesday 10 a.m. to 3 p.m. The technician wasn't there and I waited nearly 20 minutes thinking she might have gone to the restroom. Not only is the product not worth the money paid for it but now you can't even depend on the technician to be there when you need help.

I bought 2 that cost $4,000 but never worked decently. I had to keep going back to have adjustments and cleaning. I had them checked on a Friday and flew to Austin, TX on Saturday. On Sunday morning, they would not work. I bought more new batteries but still nothing found a Miracle Ear Co in Austin. The lady said for me to completely stop since I have called many times. The woman who sold them to me became hateful. I even wrote a letter to Sears and told them my problems since they are located in Sears and I got a nice sorry reply.

There was no help even when I talked to the district manager of the corporation in Cincinnati. I even tried Angie's list. They lied to her. They asked me to go to another location. I refused since they were too far to be running to every couple of weeks. I even asked for half of my money and I would return the faulty aids. No way had they got their money. They ripped off another elderly person on Social Security. It is sad that a company can do this. I pray that other people will learn from my experience. Stay away From Miracle Ears because it would be a Miracle if they worked. Kind Regards Georgia **** .

I have just found out how you can afford all your TV commercials. Two months after my warranty expired, both of my hearing aids suffered the same malfunction--"fluctuation of volume." This is after the payment of $1,000 for their initial purchase. This is obviously a "planned obsolescence" on the part of your company. Then, I found out you have a "flat fee" for the repairs to the tune of $250.00 per hearing aid. So, if it turns out to be a $.50 part that takes 10 minutes to replace, you have made over $225.00 on each aid.

I received quarterly mail notice indicating it was from Miracle Ear At Sears at Crabtree Valley Mall, 8601 Glenwood Avenue, Raleigh, NC 27612. I was advised to come in before Sept 30, 2011 to receive free Miracle Ear Cleaning Kit. I went before Sept 30 as instructed but was advised that they didn't have any kits nor had they received any to provide their customers. Then what was the purpose for my having to go down there if none were available?

I have read with great interest all of the complaints regarding Miracle-Ear. As a former employee of a Miracle-Ear franchise, I saw SO much unethical practices while employed there. Most generally when you are made to pay upfront, it is because MEMSI, the corporation, has the franchise owner on a credit hold, meaning he has to pay upfront for the hearing aids. They will hold your hearing aid until the franchise owner pays HIS bill.

Miracle-Ear is WAY overpriced because the franchise owner has such large fees to pay MEMSI. If you have no other choice but Miracle-ear, then I suggest that you make sure you purchase inside a SEARS store. Sears will make them refund your money whereas in an independent store, they will use the little part in the purchase agreement that you must exhaust all efforts to adjust to the hearing aid.

I'm tired of paying for something that doesn't work. I have gone through a lot of batteries that last approximately 30-45 minutes. I have tried getting it worked on. They tell me it's the batteries. I just want a refund for a piece of junk. I paid over $3000.00 for it with my Sears card. The problem is not the batteries. It's the hearing aid.

This is the 5th time that the hearing aids have ceased to work properly. Each time when we go to get them serviced, a receptionist says the professional is not in and you can come back tomorrow when they are here. They have 2 offices and this one is very poorly served. She won't even take the aids so that they could be serviced ASAP. I can't seem to get any service that is worthwhile and the aids are not what they are advertised to be. Not reliable!

I made an appointment to get a hearing check with Miracle Ear last week. They called me today, a week before my appointment, and told me that my appointment was for today, and I had missed it. I told them that I had it written down for next week but the guy said that he "didn't want to make a big deal of it." I wondered why it would be a big deal for them to make a mistake on my appointment day and time.

I told him that we would have to make another appointment. He told me that the re-appointment would be on September 7th, realized that was a mistake, and finally told me that it would be on August 31st. He couldn't get the re-appointment straight, yet I'm supposed to feel guilty because I had an appointment according to their records?

Then, he asked me if I was married. I told him, "yes," and he told me that my husband needed to come to the appointment because "these units are very expensive," etc. He was probably insinuating that I would need "a husband" to qualify or afford Miracle Ear hearing aids. I told him that I was insured and he asked if I had any idea how much hearing aids cost. I said, "Yes."

We then got into a conversation about why a hearing aid, at his "base cost," would be $995. I know that there are hearing aids offered for $500 - $600, and although I know those might not be top of the line, or anything I might want, my insurance only covered up to $600 a unit. Out of curiosity, I asked him why he thought hearing aids were so expensive (I am well aware hearing aids today are very expensive), considering you can buy a PC for under $995. He said, "Who do you think pays for the two hours of time we lost today? Those two hours are a loss of money (referring to my alleged missed appointment)."

I then told him he didn't have to be a snotty ** because I wouldn't be doing business with Miracle Ear at all. I hung up after that. If this is an example of how they treat potential clients, I wouldn't trust them to be an honest, thorough, or reliable source to buy hearing aids from.

I purchased the hearing aids and was not satisfied with the product. I returned to the store prior to the 30 day return policy and told the sales lady that I wasn't happy with the hearing aids. She fitted me with a different ear piece and told me to try them. I still was not happy and returned to the store for a refund and was told that it was past the 30 day period. I have not been wearing the hearing aids. They have been in a drawer since, in the original box. I would like a refund.

My dad is on his third set of hearing aids from Miracle-Ear and loves them! All he does is call up to schedule an appointment and has never had a problem.

Who would just show up without calling first to make sure there are available appointments? Sounds unreasonable to me!

My mother was ripped off. She signed for a sear credit card under the impression she was signing a form which stated she had a hearing examination. This signature was "requested" when her son-in-law left the room as he thought the appointment was over.

The hearing aid they gave her did not work properly. She returned numerous times. Now they are requesting she try a hearing aid which goes behind her ears and is very visible. This is not the device she paid for. They are holding her responsible for the entire cost and if she does not pick up the aids, they plan on mailing them to her. My mother is 83 years old.

My thoughts are, Miracle Ear preys on the elderly and hard of hearing. A true professional medical appliance operation would not require someone to pay $4,000 for a device which is not of their choice. The first device did not work and make loud noises which were heard by all in her presence.

Since I live a distance from my mother, all these was done without me being present. When I did go to an appointment with her, they refused to allow my mother to see her records.

Unprofessional all the way around and I would not recommend Miracle Ear to anyone.

I paid over $7,000 for a pair of Miracle-Ear hearing aids in March 2011. I have had nothing but trouble with them from that time. The technicians I have had to work with have gotten progressively worse trying to adjust them so I can hear properly.

Finally, today the third person screwed them up worse than the first person that could not adjust them in the first place. It seems that the technicians are either unwilling or unable to adjust them.

I am not satisfied at all with the product or the service. I should be able to return them for a refund. I am so disgusted I do not know what to do.

I've had my miracle ear hearing aides for over 6 months and they have been awful. They have been back to the factory 4 times and the receivers have been changed numerous times. The tech is usually not in the stores or not available. Coverage is once a week at best and I usually end up fixing or installing the new parts myself with the office staff. The stores don't stock any parts and it's usually a week or two to order parts and in the meantime I'm without the hearing aide.

The owners don't seem to care much and are more worried about their tans. Today, I drove to the miracle aide store for the 20-something time and had my right aide sent back to the factory again. It's the worst business that I've ever dealt with and I advise everyone to look at other companies first. The factory does not respond to letters or calls and the website has no place to email any concern. They just want to sell them and you're on your own from then on.

I paid over $5000 for the ears, I had an appt set for June/2011 and I was sent a letter saying the store had closed. Not good! I will not drive an extra 70 miles one way to have an adjustment made. This is not the first time I have made a purchase from Miracle Ear and really both times I have been let down from the offices closing. So if I cannot get and adjustment made close by then I would like my money back for what I have paid for the hearing aids. And they can have them back and I will go somewhere I can rely on.

I am very upset with Miracle Ear and the young man I talked to today on the phone did not have an answer for me so I need to know what Miracle Ear will do before I get Fox6 on you side involved in our area. I don't complain much but this is uncalled for, as big as Miracle Ear is. I have wasted my money and belive money is hard to come by these days. I wait to hear from someone that can give me some information on this situation.

I have Miracle Ears hearing aids for both my ears. I paid around $4,000 for them. I wear them only when I go out to church or visiting family. I am retired so most times I am home and don't wear them. As little time as I do wear them both of them at different times went dead. I took one back to be fixed, the charge was $250.00 paid upfront to be sent back and looked at, and repaired.

The other one quit working and I was told that I had to pay another $250 for it to be looked at. I am 70 and on social security. I can't afford this cost, so I haven't sent it in for repair. The problem could be minor or major, it could be $10 or $250, but it is wrong to charge $250 upfront without even knowing what is wrong.

I had issued a complaint towards the Walla Walla office of Miracle Ear a few months ago but was unable to have a problem resolved. I was referred by the Walla Walla office to the Kennewick Office. Bob in that office, worked with me to attempt to get hearing aids that would work. We did try the in-the-ear aids but did not solve my problem of voice echoing. I have nothing but praise for his office and the Miracle Aid staff that was working with me even though we could not find a favorable solution. The situation has been resolved and I wish only the best for individuals working with the Walla Walla and/or Kennewick office to obtain clearer hearing.

I'm being harassed by Miracle Ear. Why harassed? After repeated requests to remove my name from their mailing list, I still receive their junk mail. Although their local office says it's marketing, after repeated incidents, its harassment. Is Miracle Ear an ethical company? If so, why don't they put their name on their envelopes, why don't they have a corporate telephone number for complaints and feedback? Why don't they have a corporate email address?

My wife and I are both in our 60s. With good intentions, my wife took their Miracle Ear 30-day trial. Living on a fixed income, we had to pay "upfront $2,900". The hearing aid was hurting and made her hearing problem worse.

We returned the hearing aid well within the 30-day trial period. What they don't tell you is "they will refund your money in two or three weeks". If you put this on a charge card, you are paying the interest while they (Miracle Ear) are drawing interest on your money. They don't disclose this information to you. Pretty deceptive on their part!

I purchased a hearing aid. They had it for 3 weeks but informed me that they were too busy to give it to me. It's very hard for me to hear and I need a hearing aid badly.

My aunt purchased two hearing aids from these people at Miracle Ear some time ago and she is elderly and both aids stopped working. I live in Virginia, but came to Milwaukee to attend the funeral of her late husband. I wanted to get her hearing aids fixed because without them she can't hear. I called the Miracle Ear store where she had purchased them, but this lady (believe it was Gladys ** or her receptionist) who answered the phone was very uncooperative and gave me a hard time. I found out later from one of my cousins who also had spoken with this lady some time ago and she felt she also received very poor service. Later that day I took the hearing aids to another vendor and they fixed them both right away for about $30.00. I have recommended to my aunt never to go back to Miracle Ear because of poor customer service. I will also tell anyone I know who has a similar issue never to deal with this Sears affiliated vendor.

I got a pale yellow envelope in the mail w/o return address.Inside was an offer to see some Miracle Ear rep at some hotel for a free hearing test. I called an 800 number, told them I wasn't interested. Please stop sending mail of this nature. I was rudely told they would never remove my name, address from their list and just to discard the envelopes if not interested. Because of identity theft, I shred any papers, etc. that have my name, address, other info about me. I get 150 pounds or more of junk mail Ii need to shred. I filed a complaint with the appropriate state agency. They reluctantly agreed to stop pestering me. This year, I began receiving the same pale envelopes again. I want this nonsense to stop.

i called this office to set up an appointment for a free hearing test (this is what the ads/flyer says). We went as scheduled, fill up some paper works and finally face to face with a certain Mr. Shaw (specialist /). Ask if we would like to improve my mom's hearing, of course yes my answer. He said it will cost you from $4500 to $6000. When I said I have to talk it over with my mom then end of discussion. So where's the free hearing test they talked about?

I bought a hearing aid 3 years ago through Miracle Ear. I paid for the more expensive one and I didn't like it as well. So they gave me back my old one with no money back to me. They now pressured me into new ones, for $5000. I called the next day after my appointment to cancel the hearing aid. They told me I had to come back in to sign a paper. I made an appointment for 9:45 to do so. Bryan called and told me the hearing aid was in. I explained that I did not want them and I was canceling. He then told me to make it for 9:00 instead of 9:45. He was rude. I went in today and was very high pressured into taking the hearing aid with me. I didn't. I am 88 years old and don't need to deal with people like that. Then he tried talking me into something cheaper. Why didn't he show me options when I was there the first time? I will never go back there again.

My mother bought 2 Miracle Ear hearing aids in September 2009 model 875 RIC with the understanding that she could "try" them out. She was asked to give them her old hearing aids, which unfortunately she did. When the new ones arrived, she could not hear, complained, and had numerous adjustments made to them. She was not happy with the quality and asked for the old ones back as she could hear better with them. They would not give them back to her, so she was virtually stuck with the new ones. They never have been any good and I drive her constantly to Miracle Ear for adjustments.

At 9 months, I finally called the company and was told Miracle Ear is a franchise. The man in customer affairs was rude and belittling. I would not recommend anyone to buy Miracle Ear as they have no recourse with a franchise other than their word. Too expensive and, honestly, not well-trained either. Use an audiologist who has a PhD in the field and access to numerous hearing aid manufacturers with a good customer service record. Miracle Ear tends to prey on the old. Go to your local ear specialist and ask who they would recommend locally that is not franchised. Mom has spent over $12,000 with Miracle Ear with no satisfaction. They will adjust and adjust and adjust, but not replace faulty aids. They also do not come across as well-trained. Beware.

On May 7, 2010, I purchased a pair of Miracle Ear hearing aids, model 1000 and paid a total of $5,743.00 for them. From Day 1, I had problems with the right aid, i.e., sounding like I was in a tunnel talking and feedback in that ear. I stated to Ms. V. that this was an extreme problem but she indicated that it was because I had never wore an aid in the right ear and she kept adjusting it week after week. I told her that I wanted the in-the-ear aid. She told me to continue to try the ones I had. She finally took all the high tones from the aid and consequently, I could not hear anything on the right side.

When I returned from vacation, I told her that the aid absolutely wasn't working. I could not hear anything if the person was on my right side and I wanted some type of resolution to this problem. After a confrontation of words, I told her that she did not understand the frustration that I was going through and she was not honoring my request. I paid the $5,700 in good faith up front but I would also like to be able to hear. I also indicated to her that she did not treat me with respect. I also have problems because I wear glasses part of the time and every time I take the glasses off, the hearing aid also comes out.

When I got ready to leave, Shanelle had my hearing aids and was going to keep my aids. She would not give them back to me. I got up and left but then came back and requested that she give me my aids. All I want is to be able to hear and if I cannot do that with this model of aids, then refund my money less what the agreement states "the seller may keep either one hundred fifty dollars or fifteen percent of the total purchase price, whichever is less." I realized that I did not rescind the agreement within thirty days in writing but thought by expressing my displeasure in person, this would suffice. I am a senior citizen on a limited income. I cannot afford to purchase another pair of hearing aids without getting at least a partial reimbursement from Miracle Ear. This has put me under considerable physical stress of attempting to deal with Ms. V. with increase in blood pressure which has brought on a number of physical problems. I feel that hearing is part of a person's physical well-being. I am hoping that you can help me with this situation. Thank you.

i called and was told that i had not purchased the warranty and i would have to pay to have them fixed and they would do the repair in their office. i want some one who knows what they are doing to fix these aids and not some gray haired bone head messing them up. by the way my hair is gray also, but this guy is just plain ignorant of what needs to be done. now both ears ring about all the time. it about driving me crazy. why should i have to pay 5,000.00 dollars just to have both ears ringing all the time instead of one.

My father has had his hearing aids replaced three times and they still don't work. This is beyond acceptable. If you go online, you will see hundreds of complaints. Who is going to rectify this problem? My father goes without hearing aids and it takes up to two weeks to get them replaced and he can't hear.

On Dec. 1, 2009, I visited the Zephyrhills office and met with Bonnie ** for a check up on hearing aids I had purchased a year earlier. My first meeting was very disappointing. First of all, she criticized the girl who had sold me these hearing aids in this same Zephyrhills office and said she had sold me the wrong ones. It was my decision to buy those, not the rep. Furthermore, she told me these were outdated and for another $2500 I could buy an upgrade, which I agreed to. After that, Bonnie was very intimidating, cancelled some of my appointments or not be at the office at all.

On one occasion, she told me I had moisture in them, and gave me some extra tubes(?) but never showed me how to install them or remove the old ones. On another visit, I was given a Stay-dri Dehumidifier Kit. I put the hearing aid in the microwave as directed on the container and it melted. I called Darren many times for at least 3-4 weeks. He was away, busy, etc. and only left 1 message. Finally, I was given his e-mail address and sent him a notice of complaint. His response was he didn't realize the urgency of this problem.

Meanwhile, I sent the whole set of hearing aids in to corporate office and Darren responded with, "I should have met with him" but when if he couldn't be reached? So after being without any hearing aids for about 3 weeks, and getting no results from Miracle Ear, I purchased a new set from another company. I am very disappointed with the way Darren has handled this situation. He does not want to reimburse me for any of the now $5000 I have spent on 2 sets of hearing aids saying too much time had lapsed. It's not my fault he did not take the time to return my calls but only once. I will not recommend this company to anyone.

06M045275R Miracle-Ear CIC. The latch on the holder that holds the battery broke. So the holder no longer stays closed. The aid is still in operating condition. The representative is willing to send it out for repair at the cost of $186.00. The repair part is so tiny that no way can it possibly be that expensive. It's a part that probably can be taken off a used or damaged aid.

My appointment was April 1, 2010 11:30am. I said no to the repair expense and told the rep. I'll just trash it. He told me that my choice. I'm not able to come up with that kind of money for repair. The cost of the aid which was $2500.00, should be repaired free of cost and last more than 4 years. Help me. Thanks for reading this complaint.

On approximately February 14, 2008, I made the mistake of going to the Miracle Ear office on Del Prado Blvd. The technician was Andy L. He did a hearing test and sold me two hearing aids that went behind my ear. I tried them for a short time but because of wearing glasses, they were not suitable. I had paid $4,450. He said he would give me a deal on the fitting fee. Little did I know that there was no fitting fee for this kind of aid. On March 14, I went back and was charged another $300.00 for fitting for in the ear aids. I was told it would be a while before the aids arrived. I told Mr. L. that I would be in Virginia at that time. He took my daughter's address and mailed the aids to me.

There were no instructions in the package so I called. Mr. L. said that the red aid went into the right ear and the other in the left. He never told me to go to a Miracle Ear office in VA. I struggled and struggled with the aids, never hearing properly. After a while I had to go back to the office in Cape Coral when I returned to Fl. There was a new technician then (don't know his name) who acted like a used car salesman. He scheduled me to return for a hearing test. I made the new appointment. When I went to the office there was a closed sign on the door. The next day I got a call from office and set up another appointment.

On that day I got a call saying that the technician would not be in. I made a third appointment. On that day, there was a new technician (John). He did act like he knew what he was doing. He took my aids and told me that they were not the kind that I should have at my age. He also told me that the first set should never have been sent to my daughter's but to a Miracle Ear in her area. That way they would have been tested and I would have been informed on what to do.

Also, I should have received a kit to store the aids and how to clean them. He ordered another type of aid. When they came in he gave me the kit, explained how to clean them but never tested my hearing with them. Within a week I had a blister in one ear and could not wear the aid. At the same time, while shopping at Wal-Mart, there was Miracle Ear's tech selling another brand of hearing aid. I went over and spoke to him. He told me to leave the aid out and to come to the Miracle Ear office the next day. At that time he was able to make the aid smoother. A short time later, the piece that you pull the aid out with broke off. Back to the office and it was re-glued.

Later, it came out again but I was too disgusted to go back. Now the second one has come off. It is hard to get the aids out of my ears and I am so fed-up that I hardly wear them. They stay in the case. I do try wearing them to the movies but they are really no help. Speaking voices are never clear and I have to take them out. I am sure that they need some kind of adjustment but I am tired of fooling with them. At home I now have a set of earphones that allow me to hear the TV and a telephone that is for the hard of hearing but otherwise I am no better off then when I first went to Miracle Ear for help. It has been two years of hell!

The money that I spent is money that I can hardly afford to lose but I don't know where to turn for help. It is a waste of time going to Miracle Ear and I would never refer anyone to them. What can I do? The aids were expensive and I really trusted in Miracle Ear to be honest. While there has been no physical damage other than the blister, it has been a highly stressful time in that my husband is always giving me a hard time about not wearing the aids. He does not understand that they are more a hindrance than a help. Nothing is clear and it is hard on my nerves.

I bought two new hearing aides for about $7000.00. Needed them adjusted, so I went to the office. Sign in door said, "Closed." No warning, no card or phone call. Now I cannot get them adjusted. I'm out of money and cannot use them as is.

Purchase 2 BTE aids about 2 years ago. They have been in for repair at least 4 times in the last 2 years. The last time I had to pay to have them repaired. Each time they come back the programming has to be redone. I have had to return for reprogramming literally dozens of times.

I have 9 year old analog aids that work quite well. Keeping aids 9 years that still work indicates that I do not abuse aids! I am able to understand speeach with them but they were getting old.

The franchise owner for miracle ear stated that i needed to pay more $ for an upgrade------YEAH--Sure___

I have purchased aid online that I can program myself. I have these BTE digital aids working just fine!!

I am sending on behalf of my father. he has had 3 pair withing the past 10 years not to mention they are seniors on a fixed income and still paying on the product, I have called consumer affair dept. and get the run around. They try to make you feel your stupid or sorry out of warranty. What about satisfaction guarantee.

It had been issue after issue with the hearing aids not to mention money it cost to get them repaired. If you ever call in about them you need to have all your dates becuase they do not even have accurate records, dates. I am frustrated on how to handle this.

We just want them to be right replaced. Its sorry on Miracle Ears part to not even have an ounce of feeling and listen to the complaint instead of pushing blame to others to get out.

My mom, who is 82 went with my father for her appointment. She arrived about 25 minutes early, and knew she would have to wait a little while. Several technichans were walking around and greeted them. The receptionist told my mom she was early, which is reply yes I know. The doctor came out and shook my moms hand, my said your hands are cold he said yes I just went to the bathroom and washed them! No one was in the office but they would not take my mom 5 minutes early. They left when they weren't waited on.

Curt customer representative of Sears hearing aid department. Took $4,800 for hearing aids from my senior friend and we're going around and around. My friend has been back and forth to Sears getting these hearing aids adjusted. Sears is not standing behind their Satisfaction or your money back guarantee.

My senior friend has had to return to the store numerous times, and would like her money back because THEY DON'T WORK and the people at Sears and now the Miracle Ear representative, are not honoring her request. She paid the full amount in GOOD FAITH, and should be reimbursed. On her behalf, I was trying to help her, and just now Mr. Hessian was curt and sarcastic to me.

I bought 2 hearing aids in Sept. of 2007 and paid $6200.00 plus tax which made the total $6800.00. They have been nothing but trouble. The left one made my hear sore and swollen. They feed back when you hear music, birds singing and sometimes when people speak. I could not use the phone with them, they would feed back. I had ordered the small CIC. I have a pair I have been wearing for 6 years and they work fine.

Well Sara sent the left one back to have it put in an hyperallergenic shell. When it came back, she then sent the right one off to have it put in another shell also. So in Nov. I finally had both of them at the same time, she tried to adjust them and could not get them to where I could wear them. I was going back every week, sometimes she would not do anything, told me the computer was not working and another time she just did not show up. I called her the last of Nov. and she told me she had talked to the company and they told her to send them back to have them put in a 1/2 shell case and they would put a button on them so I could use the phone.

I got them back and she just put a battery in both of them and gave them to me and told me to wear them. They still feed back to the point of hurting my ears and I could not use the phone with them or understand what others were saying. She finally told me to go to Huntsville, AL to let someone else adjust them because she did not know any thing else to do. I told her I wanted a refund, because I can't wear these, they aren't right for me. She told me my time had ran out. So I had already filed a complaint with consumer of Miracle ear, the manufacture M-E and the BBB.

Bob Hessin just told me the main store will have to handle this and sent me some paperwork to fill out. The BBB never heard from them, I tried to call the main man, Randy, in Florida and he has never returned my phone calls. Since Jan. 2008 I have been back to Huntsville 5-6 times and they have sent my aids back to have them worked on and I still can't use them. My old ones still work better and the new ones are supposed to be state of the art. The BBB recommended that I file a claim in the small claims court. I just want my money back so I can try another brand of aids, these do not work for me. I have spent most of my off days going back to have these adjusted and have had sleepless nights worrying about what to do about this issue. Do I just put them in a drawer and forget about them? I sure am glad I did not trade my old ones in on these, I would be in trouble, because I am a nurse and need them to help me function on my job.

I Paid $6800.00 for them and have used most of my days off going back to have them adjusted and now have to drive to another town. I still can't use them and have had them 6 months. I have lost a lot of sleep worrying about what to do. This has made me depressed and I have left the hearing aid office in tears, I just don't know what to do.

Unusable hearing aids. Out $4,500.00

I don't think I will be satisfied with a good functional hearing aids from your company.

I have no recourse but to seek legal advice about getting my purchase money
back in full $5,300.00 and I will seek

a more reliable company that can satisfy my hearing needs.

Hearing aids did not perform as advertised. Damage I am out of my money

of which I hope to retrieve.