Bought 2 new hearing aide for about 7000.00. Needed the adjusted went to the office. Sign in door said closed. No warning, no card or phone call. Now I cannot get them adjusted. out of money and cannot use them as is
Joseph of port orange, FL December 16, 2009
Purchase 2 BTE aids about 2 years ago. They have been in for repair at least 4 times in the last 2 years. The last time I had to pay to have them repaired. Each time they come back the programming has to be redone. I have had to return for reprogramming literally dozens of times.
The factory programming was entirely too harsh. The audiologist had to continually try to reset the aids so that speach was understandable, without success. The adjustment are done in a quiet office. There is no way to tell if they changes are correct until I return to the outside world.
I have 9 year old analog aids that work quite well. Keeping aids 9 years that still work indicates that I do not abuse aids! I am able to understand speeach with them but they were getting old.
The franchise owner for miracle ear stated that i needed to pay more for an upgrade------YEAH--Sure___
I have purchased aid online that I can program myself. I have these BTE digital aids working just fine!!
Mary of Houston, TX October 20, 2009
I am sending on behalf of my father. he has had 3 pair withing the past 10 years not to mention they are seniors on a fixed income and still paying on the product, I have called consumer affair dept. and get the run around. They try to make you feel your stupid or sorry out of warranty. What about satisfaction guarantee.
It had been issue after issue with the hearing aids not to mention money it cost to get them repaired. If you ever call in about them you need to have all your dates becuase they do not even have accurate records, dates. I am frustrated on how to handle this.
We just want them to be right replaced. Its sorry on Miracle Ears part to not even have an ounce of feeling and listen to the complaint instead of pushing blame to others to get out.
Melonie of Somers, CT September 26, 2009
My mom, who is 82 went with my father for her appointment. She arrived about 25 minutes early, and knew she would have to wait a little while. Several technichans were walking around and greeted them. The receptionist told my mom she was early, which is reply yes I know. The doctor came out and shook my moms hand, my said your hands are cold he said yes I just went to the bathroom and washed them! No one was in the office but they would not take my mom 5 minutes early. They left when they weren't waited on.
Carol of Whittier, CA February 27, 2009
Carol of Whittier CA (02/27/09) Curt customer representative of Sears hearing aid department. Took 4,800 for hearing aids from my senior friend and we're going around and around. My friend has been back and forth to Sears getting these hearing aids adjusted. Sears is not standing behind their Satisfaction or your money back guarantee.
My senior friend has had to return to the store numerous times, and would like her money back because THEY DON'T WORK and the people at Sears and now the Miracle Ear representative, are not honoring her request. She paid the full amount in GOOD FAITH, and should be reimbursed. On her behalf, I was trying to help her, and just now Mr. Hessian was curt and sarcastic to me.
Brenda of Moulton, AL April 3, 2008
Brenda of Moulton AL (04/03/08) I bought 2 hearing aids in Sept. of 2007 and paid 6200.00 plus tax which made the total 6800.00. They have been nothing but trouble. The left one made my hear sore and swollen. They feed back when you hear music, birds singing and sometimes when people speak. I could not use the phone with them, they would feed back. I had ordered the small CIC. I have a pair I have been wearing for 6 years and they work fine.
Well Sara sent the left one back to have it put in an hyperallergenic shell. When it came back, she then sent the right one off to have it put in another shell also. So in Nov. I finally had both of them at the same time, she tried to adjust them and could not get them to where I could wear them. I was going back every week, sometimes she would not do anything, told me the computer was not working and another time she just did not show up. I called her the last of Nov. and she told me she had talked to the company and they told her to send them back to have them put in a 1/2 shell case and they would put a button on them so I could use the phone.
I got them back and she just put a battery in both of them and gave them to me and told me to wear them. They still feed back to the point of hurting my ears and I could not use the phone with them or understand what others were saying. She finally told me to go to Huntsville, AL to let someone else adjust them because she did not know any thing else to do. I told her I wanted a refund, because I can't wear these, they aren't right for me. She told me my time had ran out. So I had already filed a complaint with consumer of Miracle ear, the manufacture M-E and the BBB.
Bob Hessin just told me the main store will have to handle this and sent me some paperwork to fill out. The BBB never heard from them, I tried to call the main man, Randy, in Florida and he has never returned my phone calls. Since Jan. 2008 I have been back to Huntsville 5-6 times and they have sent my aids back to have them worked on and I still can't use them. My old ones still work better and the new ones are supposed to be state of the art. The BBB recommended that I file a claim in the small claims court. I just want my money back so I can try another brand of aids, these do not work for me. I have spent most of my off days going back to have these adjusted and have had sleepless nights worrying about what to do about this issue. Do I just put them in a drawer and forget about them? I sure am glad I did not trade my old ones in on these, I would be in trouble, because I am a nurse and need them to help me function on my job.
I Paid 6800.00 for them and have used most of my days off going back to have them adjusted and now have to drive to another town. I still can't use them and have had them 6 months. I have lost a lot of sleep worrying about what to do. This has made me depressed and I have left the hearing aid office in tears, I just don't know what to do.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
Print This 
Email This
