We are so sorry if there has been any confusion! For questions or concerns, please call our customer service department at 877-492-7243 and we will sort out any issues immediately! Thank you. -- Force Factor
Consumer Complaints & Reviews
On 7/29/11, I ordered a one-time free sample of Force Factor dietary supplement. I was let to believe that I had a 14-day trial period once I received the product. If I decide not to continue using the product, I am to cancel by the end of the trial period or another would be sent to me at the regular price.
I received the trial sample on 8/6/11 and expected to have until 8/20/11 to decide if I wanted to continue using the product. On 8/15/11, a withdrawal of $74.95 was made to my account by Force Factor. When I questioned this, I was told that the trial period is from the day of order. When I asked how can this be a 14-day trial period when the product is in transit for eight of those days? I was told "that's the way we do it, sir".
I have been experiencing several side effects from using the product. For example, several months while using Force Factor, I experienced muscle spasms and stiff neck every morning. I have stopped using the Force Factor for several months now and I no longer have the aforementioned side effects. I contacted Force Factor on December 27, 2010 to cancel my subscription and to return two unused bottle and one open bottle. As a result, my subscription was canceled. However, Force Factor refused to have me return unopened bottles for a full refund of my money.
According to Libby, Force Factor customer service supervisor, their return policy takes precedent over a consumer who has experience side effect from using their products. I have seen reviews online, where other consumer experiencing similar problems from using Force Factor. It has been seen here that the product is not fit for consumer consumption. There is obviously a defect in the product that causes these side effects. Force Factor, the merchant needs to fully refund its consumer for a defective product. Their return policy has no effect when a defective product has harmful effects on consumer when consumed.I want to be fully refunded for the unused products.
