Complain about a product or service

Ecoquest

Allen of Tukwila, WA September 27, 2008

Allen of Tukwila WA (09/27/08)
I purchased a living water II from ecoquest. The water filter only has a 1 yr warentee. However twice since I purchased that water purifier it has leaked. I sent it back to ecoquest to have them repair the unit. However I have not determined if I want to continue with this since it is becoming more costly to do so.

Consequently it has done water damage to my cabinets twice and it cost about 50.00 each time I have to send it back and wait about 4 weeks to recieve it back.

Heather of Palm Coast, FL September 18, 2008

Heather of Palm Coast FL (09/18/08)
I have owned a Living Air machine for the last 11+ years and absolutely LOVE it. When I first bought it I became a dealer because I believed in the product so much. Unfortunately I never had much time to devote to the business so I finally gave it up. I found the article on this website shocking. For one thing, I was a dealer back when EcoQuest was not even in existence and it was just Alpine. I personally don't care why EcoQuest started as their own company or the politics behind it. All I know is that I have asthma and severe allergies. I would absolutely hate living without my machine.

Yes, it stops working occasionally. But, HELLO! It is a machine, like any machine, that needs servicing. If any dealer is worth anything they would give people the simple instructions to clean the darn thing. It's simple. Pull out the glass plate and clean with ammonia mixed with water. Then use plain alcohol on the rest. At least that is the way I was told to clean the one I bought 11 years ago and it works perfectly today.

Personally, I think the problem is not with the machine but with the people selling them. There are way too many looking at the dealer system as if it is a get rich quick scheme and they do not give very good follow-up customer service. That's too bad, because it makes the company and the product look bad as a whole. However, I know way too many people that have benefited from the machine that would testify to the company's claims that it works.

I have lent it to friends who had a kitchen fire and needed to get rid of the smell fast due to their newborn baby. I lent it to my mom when she was trying to sell her house. She was having trouble because the house had been smoked in for nearly 20 years and the stench was horrible. One week with the machine and the smell was totally gone. The stories go on. I have not been a dealer in over 10 years, but I would recommend the machine to anyone.

Elizabeth of Poway, CA September 5, 2008

Elizabeth of Poway CA (09/05/08)
Purchased the Fresh Air by Eco Quest in 2004, cleaned it without fail every 4- 5 weeks when product indicated. Replaced parts when needed and it stopped running cold a week ago (Aug 2008). Saw a burned fuse so I called for a replacement, bought two, another filter, UV bulb, RCI target and installed them and then plugged it in and the motor smoked and smelled. Motor shot in four years.

This was an 850 product that was designed to run indefinitely with proper care. Proper care was taken and it's motor burned up in four years. That's 212.50 per year and not worth it. Of course, the warranty expired after three years. Furious at the quality.

Duane of Johnson City, TN August 29, 2008

Duane of Johnson City TN (08/29/08)
As a dealer for company I represented a product called Laundrypure. In March of 2007 I discovered a potential quality problem that could cause catotrphic flooding issue in consumers home who purchased product. After reporting isse to engineering I was told by engineering it was not a problem. After flooding mine and others home discovered company knew of problem, knew it would cause flooding and because of cost to repair lied to dealers. There are approximately 20 - 25,ooo units in field with this problem.

Has flooded many homes including mine. Most people do not file on insurance vecause of deductible and points.

Ronald of Haughton, LA August 20, 2008

Ronald of Haughton LA (08/20/08)
warning!!! i bought a laundrypure unit in december of 2007 and loved it. my clothes smell great and i save energy with the cold water. today i was cooking on my gas grill outside and had walked back into the house and heard what i thought was a mini explosion so i ran back outside thinking the propane tank had blown up. all was fine so went back into the house to see smoke coming out of my utility room and flashes of light.

it was the laundry pure on fire and smoking. it was not in use and so i pulled the power to it and called my husband to see how to get it off the wall because it was still smoking but no flashes. the wall is black where it was hanging and my husband opened up the laundrypure and the circuit board and wires connected to it is fried. if i had not been home to unplug it, who knows what kind of damage it could have caused.

i bought one of these for my daughter and called her immediately to have her husband check their unit. i don't know what caused this but feel the need to warn others to check their unit. my daughter said there was a warning about the silver rods in this and we didn't check ours until now and they are almost gone so maybe this caused it to short out, but it wasn't in use when this happened so it really is disturbing. i only do maybe 2 or three loads of laundry a week, so this unit has not been overused.

please check your units so this doesn't happen to you, this could have burned our home down or worst, happened at night after we went to bed. we live in a two story home and probly would not have heard the noise from this. please, please check your units and find out if there is any problems you should be looking for. i am taking pictures of the unit to send to and am going to call ecoquest international tomorrow about this problem. i have loved my unit until now, but this is very upsetting. this is a very expensive unit to just burn up.

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