Ecoquest

My experience with Ecoquest is (Positive) from 2005, working part time I earned an additional $8,000.00. The response was excellent; from people who had various types of health issues and bought other air purifiers. I did have some bad units, but they were replaced with no problems. There are 6 people that I sold to and became friends with and all 6 units are still working after 6 years.

To th people who complain about Ecoquest, I am curious if they ever placed more than one unit. Unless there is something that has changed in production and customer service with the company that bought Ecoquest, I don't understand how these people can make these complaints, but then people complain about Ford, Microsoft, IBM, etc... I left Ecoquest in 2005 for health reason and based on my experience, if you have the time and energy I would recommend looking into this company.

Do not ever purchase any type of air purifying device from this company! The products are over the top expensive, do not work and warranties are not honored. Their staff are ridiculously uneducated. Save yourself hours of telephone conversations with ** customer service reps. Do not do business with this company.

In 1997, I bought an Alpine air purifier. It worked great about a year and a half ago, I decided to get a new one and found out Alpine had sold out to Ecoquest. Earl ** was a dealer and I contacted him. I bought a new machine and they gave me $100.00 for my old machine which was great, or so I thought. I didn't even have my new machine for a year and it stopped working, so we sent it back to be repaired because the new machine came with a 3-year warranty. They fixed it. Then not 6 months later it stopped working. Lo and behold, Ecoquest sold out to Volara and they will not fix my machine. They will not honor my warranty.

I think that is terrible. With the money I spent and they won't even honor the warranty! Be careful before you buy anything from this company. They shouldn't even be in business with the way they treat people. I have contacted a lot of people that started with Alpine and wanted to upgrade. I told them never to buy from this company. What a rip off!

As I was attempting to start my independent Ecoquest business. It was suggested that I open a business account. The original agreement was I could purchase one unit, then through direct shipping from Greenville, Tennesee, make money on my sales. I then received a "Summit Package" that I never agreed to, and was unable to return. This included supplements (protein shakes) that I was not aware of, and never agreed to sell. Attempts to return the said product, was met with hostility.

I eventually wound up with a collection agency, associated with Best Finance (Investment Recovery Services), threatening me with legal action. Despite trying to explain my situation, and my non-approval of their products, they remained steadfast in making me pay up. The original rep (contact person), while sympathetic, never followed up. My account was emptied in the amount of $2,100.00. My credit rating plummeted. They (Ecoquest) refused to allow returns.

I have used my Ecoquest air purifier at home for 8 or 9 years. Even bought 3 for the office where I work. They all work beautifully and do what they're supposed to do. Service from Ecoquest, and more recently Vollara, has been nothing short of terrific.

I have been in Ecoquest, now called Vollara for 4 years. When the purifiers worked they were unbelievable. I sold many and have plenty of happy customers. I have plenty of testimonies. Unfortunitly they had quality control issues and a lot of bad units. Too much ozone, intermittant units, bad LCD's, etc. I have many unhappy customers and a downline who have bad machines. I have contacted Vollara's customer service, sent e-mails to the parts manager on more than one occasion asking that they sell me parts. I am a qualified service contractor and would like to make it right with my customers and to save their face since Alpine/Ecoquest will haunt them the rest of their lifes. I've received absolutly no reply. I was told that problems with quality were resolved, are they really?

I purchased a fresh air unit in 2008 from Ecoquest for approximately $900 some few months later I had a problem with the unit not working properly so I sent it in for repairs, then the display stopped working and sent it in again, a year later the display stopped working again so I called and was surprised to hear that the company had change owners, I talked with Christy and told her the problem and she told me there was nothing they could do besides sell me another one!!! When I asked to speak to the manager, verbally frustrated Christy put me on hold and came back seconds later and informed me that her supervisor Shannon says there is nothing they would do and that she was leaving the building and if she called me back tomorrow she would tell me the same thing.

This company took over Equoquest after they filed for bankruptcy. They are now still selling all the same products air purifiers and such but will not honor any of the warranties of Ecoquest. I have a unit that is a little under 2 years old that had a three year warranty on it this company will not honor the warranty and will do nothing about fixing the product. Seeing this air purifier runs about 700.00 I would think that it would be only fair that they honor the warrenty. Product is not working, was still under warranty but will not be honored.

I called Ecoquest to find out how to get my unit repaired. The person said to contact them only by email and hung up on me. There is no response to my email and no one to call about a repair. This is outrageous for such an expensive product that has only about $10 worth of parts in a plastic housing. My air purifier is broken and they will not respond to my request for assistance.

In about 2005, I purchased a very expensive Ecoquest air cleaner that was being hawked by Paul ** on radio. I paid 750.00. I was impressed with the unit initially until every eight months or so it would stop working for one reason or another. Honestly, it seemed as though it was being sent back for repair more often than it got consistent use.

Now, five years later, it is on the blink again and way out of warranty. Ecoquest wants to give me a discount on another instead of fixing this one. I don't want to buy another unit. I already paid for this one and it doesn't work. Now, unlike cars that are subject to stress to be repaired, this unit sits. You'd think you could get at least three continuous years of service from something that costs so much. I wish that I'd bought three Honeywell hepas for what I paid for this. Instead, in my last home, I had UVs put in my air handler units for less than I paid for the Ecoquest unit!

I would suggest a buy-back program where Ecoquest reconditions the units that don't work to sell to someone else who wants to take a chance. They could actually make out very well on that deal, selling them on eBay and at least previous customers who paid a mint for these things could get some satisfaction for the trouble.

A device that is not consistently functional or dependable. Very expensive and annoying to have to keep sending in for repair. If buying for serious health reasons, this is especially frustrating.

I purchased 6 units about 5 to 6 years ago for about $600/each. Tonight, I tried to get Jeromy to repair 2 units that are impossible to get back together after removing one part to change out the light bulbs that I just ordered and paid $25/light. One part of the unit has even rusted off. Jeromy tells me that they no longer accept units for repair. The only thing he can do for me is to allow me to spend $265 each for new units. This is not acceptable! I feel as though I have been ripped off and mislead about the service that they supposedly have. When one invests $600 into a product one expects quality. Ecoquest is not quality!

I have a small commercial cleaning co and purchase products through Hi-Tek Floor Supply. My complaint is not necessarily about them, but purchased a Ecoquest air-purifier from a salesman that told me wonderful things about it and had one on display and in use in the co.

So approximately 2 yrs ago, I purchased this purifier. Shortly after, I had gotten, what I was told by friends, was a summer cold. Doctors said sinus infections which I had never had to deal with before. First symptom was my ears were swollen. Then jaw was very tight. Lots of other problems and as I was getting treatment which no doctor could pin point the problem. I spoke to the chemical rep at Hi-Tek floors and he was saying he had an ear problem. I mentioned the purifier but he disregarded it! (They always have it running in the building!)

Since the purchase I made, I have gone to several doctors, thus finding out latter I had a brain tumor. I had the surgery. Removal was successful. I stopped using the purifier before the surgery and after because I wanted to watch everything that went into my body and the purifier releases ozone into the air. I was never told that was bad for humans but have since researched and am worried. It has been 2 months since my surgery and the same ear stuffiness symptoms that began my battle have stayed with me on a small scale.

I recently started using the purifier again, thinking maybe it would help but my ears have became worse since using it! I ask for your help in researching my complaint! I have a clean bill of health as far as the tumor goes but feel that this air purifier which I purchased for my health is actually harming me! Thank you for your help and concern with this matter!

I purchased my first air purifier in 2004 and was pleased. In 2008 I upgraded and was still pleased. While purchasing the machine in '08 I was ensured that the machine had a three year warranty. In December 2009 my control panel went out and I contacted Eco-Quest, who is now D b g Group. I explained my problem and asked for the process to send send my machine back for warranty work. After this request I was told that as of 12-01-09 they would not acknowledge my warranty, due to Eco Quest going into foreclosure. Then they offered me a "Deeply Discounted Rate" of $114.00 to repair the console and that I would have to secure a method of payment before they would allow me to send my machine back. How is this when they don't even know what is wrong with it, beside that the machine should be under warranty! This has got to be illegal, I was not contacted by them about terminating the warranty and neither was the dealer I purchased the console from.

He is a truck driver & we purchased the car one for that.

Around May 2008, I sent my Ecoquest Air cleaner for repair in which I paid $21.15 plus $175 on a credit card to have the unit repair. The unit was sent back unrepaired, I sent the unit back to Ecoquest again pay around $20 dollar and again the unit was return unrepaired. The 3rd time I sent the unit again to Ecoquest and was return with the same problems.

I called UPS 9/9/2008 spoke with a woman named Patricia C she informed that they will only paid $100 dollars as it is UPS policy for merchandise that has not been properly cover by insurance and that they were going to contact Ecoquest to resolve the problem.

The same day 9/9/2008 I called Ecoquest and I told them that unless they replace the unit as I had already paid the different for the upgrade and they will have to sent a prepaid postage for me to sent the unit. I was told No by Jennie, she told me it was my responsibility to ship the unit to them.

I really appreciate your cooperation to resolve this matter and have Ecoquest clear the negative report from my credit report.

I owned one of the original Alpine machines and I loved it. It quit working and I decied to look into something else. I was introduced to a couple that sold Ecoquest products. I wasn't interested in making money or selling machines-I just needed a machine for allergies. They duped me into buying a success pack and promising these would be easy to sell. Later I found out they took a cruise at my expense. I should have known something wasn't right.

They harrassed me for days wanting to sell me their product. Then they dissappeared after the sale. Now, I'm left with 4 machines that are junk. I did sell one. I kept two and gave two away to family and friends. When I try to clean the machines I have to get my husband to pry the back off. The backs won't come off for cleaning. I called the company and a rep suggested we use a screwdriver. You don't use a screwdriver on a 850.00 machine.

Now one of my machines is making a surging noise and it just shuts down. The panel is jammed and the rep suggested I just use the remote. They just seem to gloss over the fact that their products are faulty. Could you imagine buying a new Mercedes with a jammed trunk and the dealership just tell you to pry it open with a screwdriver? I did contact the company for a full refund but they would only return half my money. I decided against that. I don't have any other recourse.

I bought an EcoQuest Freshair air purifier on 5/11/04 for $444.50. I was very satisfied with this purchase except I had to send it once in 2005 for a minor repair. On 8-28-08 I called to order a part and I was suggested by customer service to upgrade to new generation of Freshair air purifier. I accepted suggestion and upgraded to new machine by paying $239.06. The new machine arrived partially dead on 9/8/09. This started a series of exchanges and most of the exchanged machines showed a common problem. Like first generation machines these machines should have reminded to perform cleaning when the air passage gets dirty and air flow reduces through grills and filter.

In my understanding, like previous generation machines, there is an air flow sensing system in these new generation machines too which senses the air flow and sets the reminder. So far I have exchanged 6 machines and 4 of those showed similar problem of not reminding for cleaning. As per operation manual user should perform cleaning every month (30 days) as a general maintenance. If user forgets to clean, machine will sense the air flow, check when the last cleaning was done and remind to perform cleaning. I have no way of finding this problem whether machine is going to remind to perform cleaning or not before 30 days.

After more than a month when I realize that machine is not reminding, I call customer service to update the problem and exchange that machine. The exchange warranty is valid only for 30 days, after this period user will have to send the machine on their cost to get it repaired! Not exchanged. Therefore each time I call I have to go through a big drama and aggravation to get some one to send me a new machine and get the faulty one picked up. I expected that customer service agent noted down all the information related to the problem on their end each time I called.

Unfortunately next time I talk to these customer service agents and request them to read the problem in the previous machine, they will say that there is no information why the previous machine was exchanged. I can not tell whether they lie or tell me the truth.
Finally I got tired of calling and sent them an email on 5/8/09 to start documenting communication. Initially I wanted to get a clear email reply to resolve this ongoing problem. These people do not want to give me detail in email reply to resolve this situation. They want to talk to me but I don't want to. I am very frustrated from their service and worst performance of their equipment.

I don't want to talk to them anticipating that in future they may claim that they have no record of my communication and problem. To resolve this situation I offered them to pay me back $444.50 + 239.06 ($683.56), get their faulty machine picked up and I will forget that I ever knew EcoQuest. Of course I have not received any reply related to this settlement offer. We have spent $683.56 buying the original machine and upgrading it.

I have 2 Living Air Breeze machines since 2003, I run them 24/7 one in the garage with the cat litter box and one in the house. I will say I am very happy with them both, THEY are very very costly but since you cant tell I have 3 cats who are INDOOR ONLY Its worth it!

We purchased an EcoQuest Fresh Air system on 3/10/06 from a local dealer for $647.71. The machine ran well for about a year and a half and then quit putting out Ozone (no smell as before). We methodically cleaned the unit when it put up the message to do so. At this time, we cleaned plates and the unit and finally just shut the thing off. Eventually we called and sent the unit in under warranty around August of 2008 at which time it was cleaned (~$50 cost to us), the keypad and LCD display was replaced as well as the ozone plate. We recieved it back and it ran for a few days until we put it on sanitize mode after which the Ozone smell again stopped. Frustrated, we turned the unit off and put it away as it hadn't worked in a long time and we were tired of dealing with it.

We again got around to calling them in January 2009 and shipped it back for repair at which time they replaced the main board and the ozone plate. Upon recieving it again, we ran it for about a day and noticed it again was not emitting the ozone odor. Called them back and they sent us a shipping label and we sent it back (Feb 2009) at which time they merely replaced the plate. Unit put out very small amount of ozone so we called back again and were put in contact with the customer support team leader. We placed in a small room with minimal results so they sent us another shipping label and we shipped it back to them (Mar 2009). The team leader noticed the lint filter was extremely dirty but she was going to run it in her office and see what she found before sending it for repair. She then called us and relayed that she agreed it was not working and she was sending back for repair.

They have just finished looking at it (been a month) and nothing is wrong according to them and they are shipping it back. I called this person and I was obviously not happy. She became condescending and after much arguing I asked what I do if I get it back and it does not work. She said I can ship it at my cost but don't bother sending it back as they will not do anything as it is working. It was not working, has not been working, they verbally agreed it is not working and now they claim it is working. I am sure the 3 year warranty is now expired so that will be their next card and we have a $700 boat anchor. I am at a loss of what to do here but I can gaurantee I will never buy any product from these people again.

$647.71 - Work ~1.5 years then nothing but trouble. ~$50 - Cost for cleaning at which time it came back and did not work correctly. ~$9.88 shipping charges (x 2) until they began paying these charges

I got one for my birthday, and I LOVE it. I live in a perfect apartment, but unfortunately it's location and age has made it prone to mold. I've been sick the last 6 months (since moving in) with various colds and allergies... none being resolved by anything more than time and cough syrup. Now I can breathe, dust and pollen is down to a minimum. I love this machine!

More news later on how it affects infection control in LTC centers!

I bought a Fresh Air for $1200 and I was using it for quite a while. It helped with my allergies, and it helped with the little floaties that I see floating in the air in the house. I have it up high on the bookcase and I was vacuuming the floor and I got tangled in the cord of the Fresh Air. The Fresh Air fell on my head, to the floor and broke into several pieces. I was knocked out for a little while...the thing weighs about 13 pounds.

When I came to, I tried to pick up the machine but it was still plugged in. It was wide open from being broken up and I got shocked really bad. My pacemaker went bad after getting shocked and I had to go to the hospital. My cat got so upset with all the commotion that it ran away and got hit by a car. My brother heard about all the problems I was having with the Fresh Air that he had a heart attack. I later found out that he has a Fresh Air too and the ozone from the machine was causing his fish in his aquarium to die. His dog had puppies and they all died from the ozone too.

I am now not able to work. My brother just recently died.

In response to John's message of 3/18/09, I want to draw a present-day comparison. Natasha Richardson might have survived her fall on the ski slopes if she had been wearing a helmet. I might NOT have gotten acute ozone poisoning if I had reviewed the manual. Accidents happen!! Natasha was on the beginner slope; I am a seasoned EcoQuest distributor. I've been using EcoQuest air purifiers for years. I've talked up the benefits of odor control and allergy relief. It was an innocent mistake to crank up the units to 3000 square feet in a small apartment (but I was desperate to alleviate allergy symptoms). Please don't miss the point in my 2/21/09 message: ACCIDENTAL acute ozone poisoning. Customers need to be aware of the hazard!!

I have had a Fresh Air machine for over a year. I love it. No more odors from the dog, the house smells fresh. I also have had the Laundry Pure machine for over a year. I was my clothes in cold water and no detergent. Amazing results. I do not understand some of the comments I have read here. I notice right away if someone turnedoff my Fresh Air machine. I love these products. You do have to start on a low setting and gradulally increase the purifier. If you start too high, you may not like it. Start on the lowest setting and let the room adjust to the machine. I would hate to be without mine. I got my daughter one because her pet ferrets smell. The odor is gone. I know of a locjer room that uses one to get rid of odors as well.

I became a distributor for EcoQuest International several years ago. I believed the vast amount of information that they supplied the distributor(s) and the information discussed in the seminars, and conferences. I sold many units repeating the information I had been told. Recently I had a very bad experience with their top-of-the-line, Fresh Air unit (that sells for over $700.).

I've been sick for about six months. It started with an allergy to a cat I adopted. I had to give the cat away but couldn't seem to clean thoroughly enough to get rid of the hair and dander. I started with one air purifier at highest setting trying to alleviate my allergy. That didn't help so I turned on a second air purifier in one bedroom (because the cat had contaminated every inch of my apartment). As the months went by I got sicker and sicker!!

In December I had an expensive allergy test--but was told I had no allergies. I bought allergy remedies but they did not help. I used eye drops but that didn't stop the itcy eyes. I read everything I could on allergies. I listened to segments of TV programs about allergies and asthma. On February 9th I was so desperate I sat at the computer and searched the Internet for an answer to my allergy or asthma symptoms. After reading many sites, and visiting many links associated with sites, I saw three little words and I immediately knew I found the answer. The three words ASTHMA and OZONE. I clicked the link and it opened up a world of information about the hazards of ozone poisoning.

I have been so extremely sick!! Now that I have turned off the air purifiers, I can breath better. I don't have the itcy eyes. I still cough and sneeze but not as often. I am slowly recovering from the ozone poisoning but it may take several months before I'm healthy again (according to the information that I have read, and documented, from the Internet). I was extremely surprised to find the number of complaints about EcoQuest when I found this web site. I'm surprised... but I recognize that some of the complaints are valid.

I was a responsible distributor and provided information, and manuals, to my customers. I honored their request if they wanted to return a product. I know that there are distributors--in all businesses--that are only interested in the sale and not the service. I'm disheartened that EcoQuest home office did not assist the customers when they complained. This web site gave me a very different view of the company I--in good faith--have been representing.

BEWARE....if you are using one of these purifiers in your home and you have a heart condition. These purifiers send out radio waves. I had low blood counts and severe anemia. EVERY time I came in close contact with the machine while it was running, my heart would beat like crazy and start beating irregularly. At first I did not realize it. The machine was in my kitchen and 2-3 times this episodes happened while I was spending time in the kitchen preparing dinner. VERY scarey! Irregular heartbeat caused light-headedness, near fainting, shortness of breath and tacchycardia.

Twice the EMS had to be called. We took that machine and sold it at our next garage sale. Good riddens!!!!! Never had another episode like that again. Only coincidence?????????

My daughter had just purchased a Ecoquest purifier and wanted me to try one as well. at first, I was sceptical about the product and decided to give it a try. The purifier was brought to my house and demonstrated how it worked and we were told we could keep it for 3 days to see if we could tell any difference. The 3 days passed and we were sure whether it was working or not.The representative told us it would reduce dust,pet dander, odors. It hasn't reduced dust, pet dander nor has it reduced odors.We contacted the representative and he told us it was a nonrefundable item. This product cost me nearly $900 and I can't tell any difference than before. can anyone help me get my money back for this sorry product.

I just started with EcoQuest about a week ago. I haven't started into this, so take this from a fresh mind who has had experience with the products, but has not been tainted by any bias of the business itself. I currently have an EcoQuest Fresh Air to-go unit in my car, and a Fresh Air in my living room. My parents and grand parents both have a units in their houses and the largest bar in our town has three of them. None of us have experienced any problems, and we have owned these for over 4 months. I'm not sure what model number the people in these complaints were using, if they were with Alpine, or what was going on. However, I can say from experience that the new products have almost no ozone output.

I would also suggest that a good deal of the complaints about the newer EcoQuest products have been made by people that either bought their products on-line and didn't have a dealer to help them set it up properly, didn't pay attention to the dealer, or didn't read the directions. Not putting any blame on the users that did this, I'm sure all of us don't read directions or miss some information here and there, however, there are two crucial instructions that every dealer is supposed to tell the buyers and that are in the instruction books.

1) NEVER set the machine on away mode while you are in the house!! I have seen numerous complaints here and on other sites where the symptoms they described were the results of heavy ozone exposure. The away mode is intended purely as a quick fix for odors and bacteria. It is a quick fix because it is pumping out extreme of ozone! This setting is DANGEROUS for humans to be exposed to longer than is needed to turn the machine to normal mode and let the house air out some more. This danger is no different than any other product with a warning in it's instructions and EcoQuest does have a warning against this!

2) Another trend I am seeing is that many users that complain notice that the smell is too strong. This may not be caused by it being on away mode, but it can be caused by the purifier setting! The recommended setting is to keep it on normal, however, you can manually adjust the purifier levels if it is too strong for you. If you ever feel that it smells too crisp or you don't notice a difference, then you should increase/decrease the levels until you notice a difference. The dealers should tell you this. There are a few other complications that could have risen from the lack of a dealer to step the user through this product.

The fact is that most people don't read directions, and EcoQuest doesn't expect their users to behave any differently. When the EcoQuest products are being sold on-line through places like eBay, where no support is given and there isn't even a users manual sometimes, than that is where problems start occurring the most. The link at the bottom of this site said to give experiences good or bad, so I wanted to give a first hand look. I don't know what has happened with the company in the past, or any predecessor companies, but I do know that these products aren't harmful if used correctly, but can be if used in a manner they weren't intended for by disregarding the instructions of either the dealers or the manual. This is no different from every single product out there today, including children toys.

The product is very good. My problem was that my husband got into this business and AFTER he got in and paid, THEN he found out that he had to pay for leads. We had no choice. We are now in debt to American Express for leads that he had to get in order to do business. What a rip-off. They never told us this! Now, nothing can be done and NO ONE gives a hoot about us. They have our money. My husband put in his heart and soul for this business.

It is Christmas and we owe American Express BIG TIME. We have always kept our depts payable but cannot this one. We feel deceived, cheated, and abondanded by this company. My husband worked night and day for them.

so if anyone has any WRITEN statements from eco quest that thier machine is GOOD for athsma cases in anyway shape or form, i would like to have a copy.

I am sorry to see these complaints about the EcoQuest air machines. I have owned 2 Fresh Air's since 2003 and have been very happy with them and their customer service. My daughter was a baby and she is 5 now with no health problems, just has gotten the usual colds etc. like other kids.

I have used it every time I've painted walls in my house and people say they cannot even smell the yucky paint fumes; the machine totally breaks down the chemicals and noxious fumes.

Most people say they love the fresh smell in my house as I do. My boyfriend has severe asthma and does very well in my house, with the machine/s on.

I sincerely hope there is no link to any of these health risks I have read here.

It sounds like there are some irresponsible dealers out there and that is unfortunate and perhaps these individua;s have not actually educated the buyer properly of how to use the unit. You never put it on full blast while being in the house, even for pets; it's too harsh. I sanitize only when I am not at home.

I purchased a Fresh Air machine on September 24, 2008. I was told the machine would help remove pet odors from my house. I was also told it MIGHT help improve my son's migraines. Soon after I began using the machine I started waking up with a headache nearly every morining. We used the machine for 6 weeks, and in that time my whole family was getting more frequent headaches. (I can handle my son not getting fewer migraines, but MORE is unacceptable).

Additionally, the pet odor isn't any different. I was told to use it on the ozone setting to help with odors, yet there are many warnings about using the ozone when there are pets. When I tried to return the unit less than 2 months after purchase, the dealer told me she has a 2 week return policy. I don't believe 2 weeks is long enough to know if a device will be effective. I called the company and they will do nothing about it. They said the dealers set their own return policies.

The only consequence is that I'm stuck with a $750 machine I won't use because we are tired of getting headaches.

I met the vendors of Ecoquest products at a health fair. They asked if anyone would be interested in doing in home demonstrations. Since my husband smokes and we have pets, I was interested in their product to purify the air in our home. When they came to set the products up they brought a folder of literature that stated how effective the Fresh Air model was at removing mold, dust, smoke, allergins, and odors from the air. They also made claims that it relieved the symptoms of asthma and other respiratory problems. The vendors then went on to say that their technology was used at NASA and on the space station to clean the air. They did not at any time mention the health risks associated with this product.

After they left I researched consumer reports and Better Business Bureau reports on this product. What I found in consumer reports was shocking. The products by far exceeded the FDA's limit on ozone in the air produced by medical devices, which is 50 ppb(parts per billion). The purifiers were ineffective at removing dust, although they do remove VISIBLE smoke. And ozone is actually an irritant at ground level.

When Brenda came to pick the products up she wanted a testimony and referrals. I refused to make any referrals. I did not want to give a testimony, but I wrote short paragraph about the product making my house smell fresher, which is true. I confronted Brenda about my concerns and she said that the EPA approved this device and that is why there is an EPA stamp on the back of it. I then went to the EPA website and showed her that the markings on the back of the machine DO NOT mean the EPA approves this product it is only a way for the EPA to track products that produce ozone (as well as many other products and byproducts). She said that the FDA flat out lied about how much ozone the machines produce, and that the information I found was not true because she and her husband had researched it before deciding to sell the products. I feel mislead and very angry about the selling tactics of these people. I am 4 months pregnant and thought I was doing something good for my family's health, because that is what these people were pushing. I never would have allowed this product in my home had I been told the truth about it.

During the course of the trial, my husband and I both experienced respiratory congestion. I experienced chest tightness and some shortness of breath. I had 2 moderate to severe nosebleeds and I will be seeing my doctor this week to determine if this chemical had any effect on my unborn child.

I purchased a living water II from ecoquest. The water filter only has a 1 yr warentee. However twice since I purchased that water purifier it has leaked. I sent it back to ecoquest to have them repair the unit. However I have not determined if I want to continue with this since it is becoming more costly to do so.

Consequently it has done water damage to my cabinets twice and it cost about $50.00 each time I have to send it back and wait about 4 weeks to recieve it back.

I have owned a Living Air machine for the last 11+ years and absolutely LOVE it. When I first bought it I became a dealer because I believed in the product so much. Unfortunately I never had much time to devote to the business so I finally gave it up. I found the article on this website shocking. For one thing, I was a dealer back when EcoQuest was not even in existence and it was just Alpine. I personally don't care why EcoQuest started as their own company or the politics behind it. All I know is that I have asthma and severe allergies. I would absolutely hate living without my machine.

Yes, it stops working occasionally. But, HELLO! It is a machine, like any machine, that needs servicing. If any dealer is worth anything they would give people the simple instructions to clean the darn thing. It's simple. Pull out the glass plate and clean with ammonia mixed with water. Then use plain alcohol on the rest. At least that is the way I was told to clean the one I bought 11 years ago and it works perfectly today.

Personally, I think the problem is not with the machine but with the people selling them. There are way too many looking at the dealer system as if it is a get rich quick scheme and they do not give very good follow-up customer service. That's too bad, because it makes the company and the product look bad as a whole. However, I know way too many people that have benefited from the machine that would testify to the company's claims that it works.

I have lent it to friends who had a kitchen fire and needed to get rid of the smell fast due to their newborn baby. I lent it to my mom when she was trying to sell her house. She was having trouble because the house had been smoked in for nearly 20 years and the stench was horrible. One week with the machine and the smell was totally gone. The stories go on. I have not been a dealer in over 10 years, but I would recommend the machine to anyone.

Purchased the Fresh Air by Eco Quest in 2004, cleaned it without fail every 4- 5 weeks when product indicated. Replaced parts when needed and it stopped running cold a week ago (Aug 2008). Saw a burned fuse so I called for a replacement, bought two, another filter, UV bulb, RCI target and installed them and then plugged it in and the motor smoked and smelled. Motor shot in four years.

This was an $850 product that was designed to run indefinitely with proper care. Proper care was taken and it's motor burned up in four years. That's $212.50 per year and not worth it. Of course, the warranty expired after three years. Furious at the quality.

As a dealer for company I represented a product called Laundrypure. In March of 2007 I discovered a potential quality problem that could cause catotrphic flooding issue in consumers home who purchased product. After reporting isse to engineering I was told by engineering it was not a problem. After flooding mine and others home discovered company knew of problem, knew it would cause flooding and because of cost to repair lied to dealers. There are approximately 20 - 25,ooo units in field with this problem.

Has flooded many homes including mine. Most people do not file on insurance vecause of deductible and points.

This past year I purchased a Fresh Air 2 from them (now EcoQuest). I love it. I substitute at a high school where they had a water leak. I have a severe allergy to mold. Thirty minutes in the building and I am wheezing. I started taking my machine when in that classroom and have had such comments as Hey, I can breathe in here now, what is that thing? come from the students. I too could breathe, no stuffiness, no wheezing. Their other products are just as wonderful.

My life is changed. Without this machine I would have to use medications to be able to breathe.

warning! i bought a laundry pure unit in december of 2007 and loved it. my clothes smell great and i save energy with the cold water. today i was cooking on my gas grill outside and had walked back into the house and heard what i thought was a mini explosion so i ran back outside thinking the propane tank had blown up. all was fine so went back into the house to see smoke coming out of my utility room and flashes of light. it was the laundry pure on fire and smoking.

it was not in use and so i pulled the power to it and called my husband to see how to get it off the wall because it was still smoking but no flashes. the wall is black where it was hanging and my husband opened up the laundrypure and the circuit board and wires connected to it is fried. if i had not been home to unplug it, who knows what kind of damage it could have caused. i bought one of these for my daughter and called her immediately to have her husband check their unit. i don't know what caused this but feel the need to warn others to check their unit.

my daughter said there was a warning about the silver rods in this and we didn't check ours until now and they are almost gone so maybe this caused it to short out, but it wasn't in use when this happened so it really is disturbing. i only do maybe 2 or three loads of laundry a week, so this unit has not been overused.

please check your units so this doesn't happen to you, this could have burned our home down or worst, happened at night after we went to bed. we live in a two story home and probly would not have heard the noise from this. please, please check your units and find out if there is any problems you should be looking for. i am taking pictures of the unit to send to and am going to call ecoquest international tomorrow about this problem. i have loved my unit until now, but this is very upsetting. this is a very expensive unit to just burn up.

warning!!! i bought a laundrypure unit in december of 2007 and loved it. my clothes smell great and i save energy with the cold water. today i was cooking on my gas grill outside and had walked back into the house and heard what i thought was a mini explosion so i ran back outside thinking the propane tank had blown up. all was fine so went back into the house to see smoke coming out of my utility room and flashes of light.

it was the laundry pure on fire and smoking. it was not in use and so i pulled the power to it and called my husband to see how to get it off the wall because it was still smoking but no flashes. the wall is black where it was hanging and my husband opened up the laundrypure and the circuit board and wires connected to it is fried. if i had not been home to unplug it, who knows what kind of damage it could have caused.

i bought one of these for my daughter and called her immediately to have her husband check their unit. i don't know what caused this but feel the need to warn others to check their unit. my daughter said there was a warning about the silver rods in this and we didn't check ours until now and they are almost gone so maybe this caused it to short out, but it wasn't in use when this happened so it really is disturbing. i only do maybe 2 or three loads of laundry a week, so this unit has not been overused.

please check your units so this doesn't happen to you, this could have burned our home down or worst, happened at night after we went to bed. we live in a two story home and probly would not have heard the noise from this. please, please check your units and find out if there is any problems you should be looking for. i am taking pictures of the unit to send to and am going to call ecoquest international tomorrow about this problem. i have loved my unit until now, but this is very upsetting. this is a very expensive unit to just burn up.

The Ecoquest rep in our BNI chapter claims it kills every known airborne disease known to man. She also tells us it cures asthma, allergies and helps her MS symptoms. This woman when approached by a interested customer will attempt to sign them up as a Ecoquest dealer instead of just selling them a Fresh Air Machine. After getting to know her for the last 3 years I have concluded she is a complete hypocrate and is profiting from deceiving people.

I have embarrassed myself and lost several large customers due to trying to sell this equipment. I should have researched this closely before investing and could have saved myself 10's of thousands of dollars in lost HVAC business. I have used a alias and will use my own attorneys to file suit against Ecoquest. Another reason for using a alias here is because of the Ecoquest ads on this page.

I've never experienced any problems or changes in my health - good or bad - after introducing the EcoQuest air purifiers into my home. So, I decided to sell them, and order a grunch of them.

Then - after a few months, I noticed that everything in the house which is made of rubber or has rubber parts was disintegrating. Rubber bands turned hard and brittle in a matter of a couple weeks. Anything rubber in the rooms with an EcoQuest air purifier running was effected more swiftly than in remote rooms without the purifier.

So, I did tests to determine if the EcoQuest purifiers were the source, and have determined they definitely are the source.

But, in the time it took to discover and determine the exact cause, I incurred thousands of dollars in losses. My DVD and CD drives in my computer both failed, because their drive belts disintegrated. My VCRs, DVD players and turntable all met the same demise; their rubber parts becoming hard and brittle then breaking. Repairs and replacement costs of everything that has been affected by this rubber disintegrating problem has been exobitant.

So, we need everyone who has EcoQuest air purifiers running in their homes to take notice of this, and report it, so there can be a class-action suit to try to recover the financial losses the EcoQuest air purifiers are causing.

I have had wonderful results with my machine...In fact my house smells fresh and clean. I was wondering of comments other companys have said that ozoin makers or machines would be banded by Calf in July 2008...I haven't heard anything on the news. I actually shut off my machine due to the lung cancer i would get if i used it. Not anymore I would like a comment back before i shut the Eco Quest off again. I like this product but if it will hurt me i want to know.

i am satisfied with the product I want to hear back on how this product will damage my lungs and health

I Purchased a Ecoquest fresh air purifier. Simply put it has changed my life, my home no longer smells and the health of myself and children has greatly improved. I wish I would have done this years ago.

i purschased a personal buddie about one and half year ago. And was told buy the person i bought it from that after the warranty ran out that they would replace it for 30.00 d0llars. My just went bad and it really did work for mt allergeis. But know they will not send a new one custermer service tells me that I have to buy a new one.

I told to the person I bought this from that I did not want to send over 200.00 dollars on some thing that only had a 3 month warranty on it. He promised me they would send me a new one. I am very unhappy with this company ecoquest.

I have had an excellent experience with EcoQuest. I have many of their products in my home and love all of them. From what I have read, it seems that individuals are having issues with their independent business owners not with the actual company. I know for a fact that if something goes wrong all you need to get is an RMA number from the company before sending it back, and they will replace or repair whatever is wrong. They have been very good about this with me. If your dealer is not treating you right, then you should call the company directly to request help or to ask for a new dealer. They can be reached at 800-989-2299.

Since I purchase the air purifying machine in the late 90's I have had constant problems. It has never worked for longer that a month at a time. I sent it back while it was under warrenty to be repaired. They would send it back again only working for a small amount of time. I would call time after time...operators were very rude and were never any help. Now I have this exspensive machine that when working does a wonderful job, but NEVER works.

the cost of repair would over time be enough to replace it with a new one. I can't afford to repair it anymore. If there is a class action suit against this company please contact me.

I purchased an Ecoquest Model FreshAir 2.1 from this dealer approximately 7 months ago. The first unit delivered worked for only 3 weeks and then the front control key pad failed to function. The dealer sent me a second unit, Not a new one, but one returned from another prospective customer that didn't want it. This unit was dead on arrival. It wouldn't even turn on.

The Dealer replaced the above unit with a third unit. This unit operated for 2-1/2 weeks and then completely shut down. The fan quit running, the ozone lamp shut down etc. The dealer gave me an RMA number and I, at my expense, shipped it back to Ecoquest for repair. I also called the Ecoquest repair center. I asked the Customer Service Rep. if they could assure me that when repaired this unit would at least run as advertised. The very curt response was that all she could guarantee is that the unit would be operational when they shipped it back to me. The returned repaired unit failed in less than five weeks with the control keypad becoming non-functional. I again called the dealer, and received the usual pep talk of how great the units were and how he would arrange for me to ship it back again for additional repairs.

I plainly stated that after spending $749.00 for the unit not counting the cost of shipping back for repairs, I didn't want the unit period. I wanted my money back. As stated I've only had the use of the Ecoquest for 10 weeks out of the seven months I've had it and it has been nothing but a constant source of aggrevation. My wife and I are over 70 years old and the $800.00 (Purchase + Shipping) we spent it had worked, would have been a good investment. We no-longer have any faith or belief that this unit or any unit from this company will ever work properly or keep from draining our limited resources.

The Dealer informed me neither he or the Company, Ecoquest would or couldn't refund our money but only let us keep shipping the unit back at our expense for more repairs. This to us is totally unacceptable and certianly in our thought process not an ethical way of doing business. IE: You buy something. It either works or if it fails you get it exchanged. If the second unit fails you give them one more chance. After your third bad experience you take it back and get your money back. We've given it four chances and are now told SORRY, we can't refund your money. So Much for Business Ethics - So much for Honesty - Damage not counting the aggrevation and frustration to us is the loss of the $800.00 we paid out of our Limited Social Security Income for a product which supposedly had a three year warrantee and satisfaction gaurantee.

I love Ecoquest products. There are so many individuals who refuse to follow the instructions on the units. I have an ecobox I love it. My home is 1200sqft it covers a 1500sqft area. I was told to put it on a high shelf 6ft and up. It works very well. My daughter and I are very asthmatic and my whole family has allergies. This unit has not only gotten rid of the allergie problems but helped asthma issues all together. The fresh air is to my undrstand at first it puts a strong ordor out but eventually fades out when it eliminates all that junk in your air. We are all used to breathing bad stuff all the time. I can only hope that those out there who knock these product give a try first and follow instructions. I also have a laundry pure I have had nothing but great progress from this unit. My clothes are so clean and my son doesnt have allergies like when we used laundry detergent.

I will recommend anyone to try the ecoquest products they are awesome. I know many individuals that use their products and hear nothing but great things. Please also understand that ecoquest is the manufacturer not the business owners

HELP! We are SO SICK! On April 16th, 2008 a contractor who was working on my house installed an Ecoquest Fresh Air Living Air Purifier. I immediately noticed that all of the flies (about seven) he brought in the house with him were dead that night on the floor... I was thrilled, no need to go buy a fly-swatter! On April 17, 2008 our purebred Ragdoll gave birth to five healthy kittens. On the 18th, the first one died. I couldn't determine why, but I was also suffering headaches, dizziness and coughing, so I turned the unit off. I decided I was being silly and turned it back on on the 20th. That night we came into the house to find another dead kitten. I called the installer in tears. He came to my house and assured me that there was nothing about the purifier that would kill animals... so we left it on. However, I brought the mommy cat and her 3 kittens up to my bedroom off the main floor.

The next morning my nine year old daughter and I had splitting headaches and horrible respiratory problems, but we had a school field trip which I had 'been selected' to attend, so we dragged ourselves LATE to her school, and I slept on the bus, and through the entire performance which is completely unlike me, and was very embarrassing to me, but I felt so awful I couldnt stay awake. When we came back home, our own respiratory problems immediately got worse, and my daughter started having asthma like symptoms, and I had trouble with my vision. That was the 21st of April of 2008, and when I went looking for our cat, we found her dead, but still warm. Searching the house, we found that our beta fish and my daughter's hermit crab were also dead. The three kittens were still alive in my closet.

At this point, I grabbed the kittens and we vacated our home. I called our vet and they recommended a necropsy report, but I was too scared to re-enter the house to retrieve the dead cat and the kittens in the trash until the evening of the 24th. I buried our beloved cat and took one of the kittens to the VCA hospital. On April 25th, my daughter and I were so sick again that she didn't go to school, and I started researching this air filter, only to find out it emits ozone, which is a toxic gas when it combines with air, and that it has been proven to cause respiratory problems in children, the elderly, and person's who supposedly have a 'weakened immune system'.

I have since called the Animal Poison Control Center, and the Human Poison Control Center. I have a carbon monoxide monitor in our home, and we have electric heat, not gas, but I also asked our neighbors if they had used a defogger without our knowledge. They both said No. I am considering calling the Fire Department to have a Hasmat team come and determine the levels of ozone, or poisoning in our home, becuase something is killing everything under four pounds, and making us terribly sick. Please contact me if you have any more information.

Death, debilitating sickness, trouble breathing, headaches, nauseausness, vision problems, asthma-like symptoms, sore throat, hourse coughing that emits fluid and flem

I was a former dealer for this company. They recruited me into their multi level marketing program and while they were doing that, their air purifiers were under scrutiny by the California air quality officials who subsequently banned the use of most ozone-generating purifiers in homes (refer to L.A. Times September 28, 2007) in California. I have contacted them several times regarding buying these air purifiers back, with no response. If they knew this was in the works, why were they recruiting dealers in California and why didn't the company buy back these air purifiers from California dealers? And, I don't think the California dealers should have to pay to ship these machines back. I think EcoQuest should take care of these matters.

Consequently, I am out of pocket to the tune of at least $2,400 and the boxes sit in my back bedroom taking up space. Now, if I try to sell these air purifiers in California, then I am subject to fines.

I bought this air purifier for over $500. I think it's a scam. It's making me sicker than the cigarette smoke. I am trying to get my money back to no avail. It also puts off an oder. I'm so upset. I'm having trouble breathing and I'm nauseated all the time.

I signed up as a business owner on 2/8/08 and shortly after I purchased the success pack. When receiving the product, I ran it in our hotel room where we were on vacation. I got sick right away. I have Sarcoidosis and Sjogren's syndrome. My lungs and eyes began to burn and I am still sick. I have requested to cancel my dealership and to return all product back to the company. I did this today 3/10/08 and I have not heard back from anyone yet today. I told them I could not sell this product if I could not even use it myself. My family is very worried now about my health.I have autoimmune problems and now this is all I need. The product was suppose to help people, not harm them. Someone should stop this from happening. People, please watch out for your health and your pocket book.

I do hope that they will let me return all 5 Fresh Airs and not be charged for them. If I am charged this will be very harmful to my finances. Our daughter is getting married in August so that is why I went into this business to make money for the wedding that we do not have. My husband is a salesman in the construction business and times are very hard out here in California. If this company does not do the right thing I will be hurt. Even to ship the product back will hurt me financially, if they charge the 10% return fee that will be at least $250.00, again a hardship.

it to and they have not replied).

Valerie and Charles Shave

This is not a complaint, it is a testimonial.

I was contacted in response to a work from home ad on the internet. I was asked to go to the web site and see if I was interested in technology and products. I was. I therefore ordered a unit to evaluate. I had been sick for over six weeks and could not get over a sinus infection. I had just finished my third round of antibiotics and still had the infection. My energy was depleated and I was not seeing any improvement. I had a CT scan, which showed I still had the infection. I was told that I may have to have surgery.

I received the Fresh Air on Dec. 26, 2007. I followed the instructions carefully and by Dec. 29, I realized I was feeling much better, I had more energy, and I no longer had a sinus headache. I felt like getting out of bed and doing things around the house.

I did not receive any medical claims from anyone. In fact the person I spoke to, said that it was not a medical device. Well, after being sick most of 2007 with sinuses infections on and off all year, this was a definite relief.

The only difference in my house was the purifier. I have no doubt the purifier has improved my quality of life. It is now March 5, and I have not felt this good in a long time. I became a distributer because of what I experienced. This business is just like any other business. If I work, it works, if I don't it doesn't. The machines sell themselves if the people follow the instructions carefully.

The problems I have found is that people do not listen to instructions and therefore do not allow the technology to work effectively.

The purifier omits a smell that is not offensive, just different. However, I can adjust the level of purification so that I am comfortable with it. My house has a clean smell. When guests come to my house, they have noticed how good they feel while visiting. I have had several guests spend the night and those who have allergies from pet dander, dust, dust mites, etc., have enjoyed a noticeable relief while staying at my house, inspite of my having two dogs.

I am convinced that people who complain about this technology have not followed instructions. The best example I can give is that stoves provide a great need, but if people do not follow instructions on operating them, people can get hurt by stoves. Are we to ban stoves because of people's carelessness?

I purchased an Ecoquest in 2003 because I had asthma and allergies to my three cats. I am also a smoker. After buying the product I noticed a great change in everything in my house. We could no longer smell bad odors. My asthma was under control. I was on four different types of medication and went to just using my inhaler. I no longer sneeze everyday from my allergies to my cats. Now when the unit was turned off, I would know because my allergies would flare up. From my personal experience with this unit, I love it and want to buy another for the upstairs.

The only con of this unit I bought is that we have had it serviced twice since 2003.

I bought the Ecoquest Laundry Pure device from a lady who was selling through the company. After 2 months I noticed my clothing dingy, and my washer itself had dirt stains. I was very unhappy with an $800 product, and it was removed within 90 days by the lady who sold it to me. No money was refunded as they had stated--that was what the trial period was for. (Before paying you have a short time to use it to try it). Some of my clothes were ruined as well. The bulb also went out within the 90 day period, and they told me to try replacing that. I told them the bulb was supposed to last 6 months! I absolutely do not recommend this product or the company since they won't back up the product.

I responded to a work from home ad in our local newspaper. I received several phone calls as well as emails in response. Even in visiting the website, I became somewhat irritated that I could not find any information on what their product was.

I went online and typed 'ECOQUEST' into the search engine and found the report on ConsumerAffairs.com. Through that search I chose to go no further in pursuing any business with the company. It appears to me that the company pursues bringing more business associates through deceit.

I recently heard about the ban on air purifiers that emit ozone. I purchased a Living Air Flair in 2004, thinking that I was doing something good for my family because we lived in Valencia, CA where the air quality is often very poor. We used that machine almost daily. My son developed asthma about 2 months after we started using the machine, but I did not put it together until hearing about this recent ban. I am sickened to hear the truth about ozone and the health consequences it can have, especially on children. Here I am thinking I am making our home a safer place to live and instead I am having my family suffer in a toxic environment. I am outraged and hope there is a class action suit filed against this company ECOQUEST. I cant believe there isn't one already.

Death

I bought their Flair air purifier. It only has, I think, a 3 year warrenty on their product. It kept breaking down, over and over, with strange noises. Now, 4 years later, the ozone aspect isn't working. It's just a VERY expensive fan. Now that t's out of warranty, I wonder how they will treat me? I strongly suggest that if you are looking to buy air purifiers, stay AWAY from EcoQuest. It's $400 worth of garbage & no customer support. They do NOT work with you.

I was told that I had 30 days to try out a Fresh Air filter. I received it on August 3rd and returned on August 31st. I received a call from the co. rep. who told me that it was too late to return the item because he shipped it on the 1st and that the 30 day time period started from when he shipped it, not from when I received it. He also told me to keep the unit because I wasn't getting my money back - even thought he knew I had already mailed it to him.

He never once mentioned to me that I had to have the unit back to him within 30 days of him shipping it to me. Also, when I notified Ecoquest of this they asked when I was charged on my credit card. I told them that the charge was on 7-31-07, one day before the unit was shipped. The co. said that my credit card should not have been charged until after I received the product. They also said that there was nothing that they could do because Matt C is an independent agent.

was told that I wouldn`t have to replace the silver porbes for 2000 washes my clothes started looking dirty and I call the home office and was told that the porbes just last about six months the reason for buying it was you didn`t have to buy washing powder. I thought I was saving money but if you buy porbes every six months and they are thirty dollars and you give seven hundred fifty dollars for the laundry pure I think I`m going in the hole.what do you think?

My boss purchased a ecoquest air ozone purifier which emmits either peroxide or ozone or both, I'm not sure. This machine claimes to purify the air but in fact only kills bacteria and viruses on surfaces. This machine has given me serious respiratory problems such as constant burning of the lungs,sinuses, burning red eyes, extreme thirst, burning of the esophogus all the way into my stomach, bloody noses, coughing,fatigue, exhaustion, burning gums, tongue and loss of taste.

The rep who sold it to our office is a patient. I told him about the symptoms but he only responded by saying oh there are about 1 in every few thousand woman who are highly sensitive to the machine. When I asked him to elaborate on their health issues and symptoms he would'nt answer he just replied by telling me that in our small office we only need to run it a few times a week at night to sterilize the office.

Personally I think this machine is putting too high of a concentration of peroxide and or ozone in the office. WE have no way of changing the air. There are no windows that open in our building which is connected to a hospital. No outside air. When my boss runs this thing it just keeps building up unhealthy air. I am afraid this will cause permanent damage to my lungs.

Ecoquest fresh air air purifier v2.1 with synairg was used in my home for a trial bases. This unit emitted a pungent odor from the time it was plugged in. We had to uplug the unit before the 10 day trail was ended. Not a consideration expecially for <$700. All my family members have asthma and all developed illnesses within this week.

First off all when I recived my unit there was no manual and the filter in both of are's was yellow. They had definately been used. The second thing is she told me that it would help with my childrens asthma.

Instead both of our families began to get sick all the time, my sisters children getting nose bleeds daily. I called the corp. office and they informed my that the unit can make you sick if you put the square footage up to high, even though it was on the sqft of my home. We choose to unplug it after months of colds and bleach like smells in the house. When we did, the sickness stopped and the nosebleeds. I think this machine is dangerous. I tried to get our money back to no avail.

By the way they never sent me a manual and never responded to me as to the yellow used filters.

They were very unprofessional, rude and when I requested a supervisor, she dis-connected me.

I called back on a different number and the sales pitch was started all over. I hung up and called Alpine Air (from whom I had ordered the product), got a very courtous individual, he handled the call in a very business-like manner and assured me the product was warranted by his company for 3 years. I understand there are convoluted business disagreements between the two companies but I found Alpine Air much more customer oriented.