Cybersonic

I purchased my first cybersonic about 10 years ago what a great product! I have never had any of the difficulties I have read on this posting site. I have found them to be professional and honest in all their dealings with me. Thank you, Cybersonic, for such a great product.

I have used the CyberSonic Electric Tooth Brush over ten years and would never buy any other. The product and customer service is outstanding. They have honored the lifetime warranty twice in that time period. My husband and I both have the system. We have owned all three models at one time or another and have been very happy with their performance. The complaint that we have had about delivery, was corrected immediatly but ended up being our mistake because we didn't update our credit card information. I notified them that there was a problem with the whitening product and they replaced it immediately without any charges to us, including shipping. Few companies have the level of customer service provided by Amden Corp. the manufacturer of this product.

I have to say that I have absolutely loved my Cybersonic toothbrush. The morning after the first time I used it, my mouth felt cleaner that it ever had in the morning. My teeth always feel clean and the tongue cleaner works great. If I use another toothbrush for a few days, I can start to smell it in my breath. Best deal ever. My mom bought it for me about 10 years ago. Since then, they have replaced it once and the shipping for the replacement heads are about as much as you should spend on a normal toothbrush. I will most likely buy the new one for me and my wife.

I too have used this toothbrush with excellent results for about 10 years. My cleanings take 10 minutes and more importantly I use it on my dog (yes I change the heads)and my vet commented that my 14year old dog's teeth is in remarkable good condition.Wanted to know what I was using.

I have had my Cybersonic toothbrush for almost ten years!! I just started having trouble with the on-off switch. I tried another sonic brush and my teeth did not feel clean. My dentist wanted to know what I use as my cleanings only take ten minutes as I have no plaque build-up. I think this is a great product and am buying another one today.

they billed me twice.after i e-mail them and talk to billing to remove all. they are stonewalling me. they will not respond in a help full answer. also there product is inferded with a worm virus.

I think that most of the complaints listed here about Cybersonic are grossly unfair. I do NOT work for them; I'm just a very satisfied user for the past 6 years, and I'd like to see at least ONE complementary comment. MOST Cybersonic customers are in fact satisfied with the product. These complaints are NOT typical.

If your shipments of replacement brushes stopped, CALL THEM to find out why. When that happened to me, it was because I got a new credit card number and forgot to tell them. Also, when my handle was about 3 years old, the brush tips didn't snap on tightly anymore. So I called Cybersonic, and a very helpful rep sent out a free replacement. Yes, I paid S&H, but EVERYBODY does that. It's unfair to make that a complaint about Cybersonic! And why in the world would you try to epoxy the thing back together?! Can't afford $10.95 for a brand new replacement??

If you're NOT automatically getting replacement brushes, how long are using the ones you have (yuch)?! ALL brushes wear out in about 3 months if you're brushing properly. And if you think $23.40 a year is too much S&H for 8 new brushes a year, maybe you don't care enough about your dental health. Try Sonicare -- theirs are $75.80 a year at my local drugstore! For that, you could buy TWO entirely new Cybersonics every single year!

You don't have to tell me that times are tough -- I'm retired on a fixed income. But if you're always within $30 of your credit card limit, that's not Cybersonic's fault. You need to stop buying stuff As-seen-on-TV. Get a manual toothbrush and pay down your debts.

When I purchased my Cybersonic Toothbrushes, I was promised a lifetime guarantee and free toothbrush heads to be sent with tooth whitener every 3 months. Cybersonic did honor that for a while, then, all of a sudden, stopped sending the replacement brush heads and whitener. Both my daughter and I have experienced this problem. Obviously, Cybersonic is not living up to the claims that they made when we purchased the electric toothbrushes.

I just had another $26.67 deducted from my bank account without my authorization. That withdrawal caused me to also have another overdraft charge. I ordered replacement brushes last November and declined the offer of annual replacements. Nicole the first person I talked to said I was placed on automatic replacement last year at the time of my order.

There is no way I would have ask for annual bank withdrawals when I hardly keep up with my monthly withdrawals. I am so disgusted with them. The economy is very bad right now and I can not afford to have arbituary deductions and this company causing me more suffering.

This is the second time they have caused me financial lose. The first time was a few years ago when I sought to have my toothbrush replaced while under warranty. They charged me for a new toothbrush when I had been very clear that it was still under the warranty. Again, I lost money due to overdraft because I did not figure that charge into my account that month. They returned the money after awhile but my account was still affected and they never paid the overdraft fee.

The economic consequences for me is this is right before the Thanksgiving Holiday and I was to visit my family in Northern California but due to this one overdraft it caused a ripple effect in my account to other checks I had just enough money to cover. The charges for the overdraft would have been some of the money used for my trip that I now cannot do. Now, I'll be spending the holiday alone because I have no family here in Los Angeles, my family will miss seeing me after this trip was planned sometime ago and since we have lost our parents and 2 sisters the rest of my siblings commited to spending more time with each other. I am the only one that is not close enough to make regular visits

I have been buying Cybersonic tooth brushes for years, since they first came out. I have to say the toot brush saved my mouth. The 2 things that attracted me to the brush was how it operated and the life time warranty. So when the cybersonic 2 came out, I also purchased it. Again the warranty on the internet said Lifetime Toothbrush Program protects the power handle and charging stand against manufacturing defects. Replacement parts will be sent at no charge except shipping and handling.

IT did not say that you had to maintain active shipments of toothbrushes when I bought either of my brushes. Now cybersonic has changed policy...is says if you can only have a life time warranty of the toothbrush if you maintain active shipment of the tootbrush heads. I did not buy my cybersonic under this paolicy

there is no physical damage, but when I buy something under a policy I don't expect the policy to change on the product that I bought it under. Otherwise forcing me to continue to buy some of their other products to have the lifetime warranty that I purchased the product under in the first place. I expect them to honor the contract that I bought the cybersonic under orginally....that was a life time warranty on the power handle of the cybersonic toothbrush

For the past at least 6 years we have been purchasing toothbrush heads from Cybersonic. In at least the past 2 years (right out of the packaging from the factory), we have had to reinforce the connection to the handle with Epoxy to make them hold up so we can use them at least a few times--and then it is no longer working. The quality of brush head plastic is junk! I don't know, or care, what country they are coming out of, but the quality is NONE! I am in the process of finding a different company to deal with or go back to manual.

Expensive for brush heads that won't stay on, even for one use--and what a hassle!

We've used Cybersonic (model) 1 and 2 toothbrushes for years (10 years for the #1, 5 years for the #2). We have NOT used the #3 model.

This is a summary of our experiences.

When it was about 3 years old, the model 1 would start and stop without any reason or input. Worst was when it started in the middle of the night, woke us, and we could not turn it off. Repeatedly. That was ugly.

The company sent me some replacement switch covers - peel off the old one, replace with their new ones that had a larger metal switch surface.

Later, I discovered that the reason for my problem was that all I had to do to get it to work properly was leave it in a plugged-in charger (I was leaving the charger unplugged until it needed a charge). All problems ceased once I used it properly.

During the course of my trouble, I agreed to buy a #2 for half price.

That one is now failing to hold a charge for more than a few minutes. It seems the batteries are worn out. I've sent a message using their online web form.

The warranty shown on the website says that as long as I keep buying 8 brushes for $24 a year, they guarantee the unit.

As for the 41,000 strokes claim, and the statements that this thing 'can't possibly work' I must report that they are both fabulous. 41,000 'strokes' per minute requires about 342 revolutions per second - easy for a small motor. An offset weight (cam action) whips the brush in a tiny frenzy. I can feel my teeth vibrate in a sympathetic fashion. It just shakes the plaque off and brushes, too.

The brushes are cheaper - by far - than any other brand. By far. And they mail them to me.

For it's effectiveness, it's a no-brainer. When I first got it, I found that if I brushed my teeth for longer than two minutes, I got a funky, foul taste in my mouth. I realized this was crud that my ordinary brush wan't removing. Since then, my dentist always mentions that my teeth and gums are clearly cleaner and healthier than they 'should' be.
For what it's worth, we also use a Panasonic Personal Oral Irrigator instead of flossing. Sort of a portable water-pik. It removes tiny pieces of food that won't come out any other way, and we can take it with us on vacation.

I lost some sleep until I left the model 1 plugged in.

Not long after receiving my brush, I noticed condensation in the brush handle and called customer service to see if it would affect the performance of the brush. The assured me that there would be no problem, but as I had anticipated, there was. Similar to other people's experiences, the brush would work at times and other times would not work.

After many unsuccessful attempts to get the brush replaced under the warranty, I had to have a lawyer write a letter before they replaced it.

It was definitely a nightmare and I wouldn't wish it on anyone.

Just recently I tried to order more brushes, but since they said I do not want to be on their autoship program, they would be charging me for the brushes. Since when did their policy change? It definitely is false advertising, and if a class action suit were to come up, I would love to be a part of it!!!

What must I do to get the free lifetime brush replacements that this company promised, and has not delivered?

To be fair, I must add that, I did recieve several shipments within the first six months after purchase, but they stopped sending them a year ago.

A terrible headache from it being on for so long. Just imagine a loud obnoxious vibrating noise for a half hour or more.

We are out money for a product we didn't receive from a company that should be out of business. I am outraged that with these complaints they are still able to do business.

I placed ordr for 3 units online Oct.18. Ad on television stated 5 monthly payments. On the 18th was emailed saying sorry for inconvience but 5 montly payment option not available for online orders. My bank/ visa card was charged $219.00 on the 19th of October. My order never showed. Called several times and emailed several times and replies are apologies and wait 10 days. Trying to contact a person on phone is hard because it automatically hangss up on you if you do not call within thier 4 hour time period and wait times have been 1 1/2 hours on hold. I have contacted BBB twice and cybersonics reply to them was refund would be given. This has not happened as of yet and it is April 17th. I also contacted mail fraud and internet fraud and FTC. I also got a charge to my card/account for 38.50 free toothbrushes for life Which was quite funny considering that I did not recieve my order. The ad clearly states free toothbrushes plus shipping of 4.95. Not 38.50 which was charged.

Now I have been trying to reach them to purchase new brushes and I can't get through on the phone because it is always busy and they don't respond to my emails and now I can't locate the web site it is not coming up. This company is in trouble and their customer service is less than reputable. I am not able to use my tooth brush now because I need new brushes so I have decided to buy a Sonicare, they are more reputable! Infomercials ought to be banned, they are sooooo deceptive.

It appears that Cybersonic will continue to auto bill my credit card forever unless I cancel the credit card. Cybersonic got their money for two Cybersonic units that I have returned to them in exchange for replacements that will likely never arrive. Cybersonic is praying on people that work and raise families full-time and they are playing the odds that such people can't spare the time and energy to recoup losses - unfortunately they are right.

We would just like to find out if we can get it fixed and if so how much it would cost to do so, but that is not possible if nobody will answer phone calls.It is very disappointing to find out after spending a considerable amount of money by anyones standards on a toothbrush, that we would only have use of it for less then 1 year.

In early October I ordered the Cybersonic toothbrush after seeing the infomercial with Robert Ulrich. To date I have not received the product. My credit card was billed $19.95 in November. This showed up on my December credit card statement. I called the 800 number listed on my credit card for the Cybersonic charge and spoke with a woman who stated that their computers were down - she took my information and said she would research it and call back when the computers were back up. She never called back.

I just received my Janary credit card statement - there was not a credit to my account.

Ironically, they have managed to send me the replacement brushes that they are supposed to send me every 3 months. I just want the replacement handle so that I can use the new brushes. I do have great concerns about doing business with a company that you can not ever talk to an actual employee that works for them. I gave the additional toothbrushes to my parents and brother for Christmas because it was too late for me to return them. I have my fingers crossed that nothing goes wrong with them.

I placed an order for CyberSonic toothbrush after watching its ad on the TV on December 2nd 2001. I agreed to pay the entire amount in one shot ($109.70 including shipping and handling) instead of the installments when I was told by the person taking the order that the product will reach me with in 10 business days if I pay the entire amount right away.

My credit card was charged with the above amount on Dec 4th 2001 but there is no sight of the product yet (as on 23th Dec 2001). I have been trying to call for last few days to report the same but I always get a message said: this number was disconnected, no future information, no matter what time I try. I have now sent a letter to their address describing the same and I am not too sure when they will respond, if at all they do.

I purchased a Cybersonics toothbrush cleaning system on 9/7/00. I have not received it after being told on 9/19/00 it was being processed by the company. On 10/09/00, I called Cybersonics and was told they have no knowledge of my order. My order was placed through the U.S. mail -- the letter was not returned.

When I called yesterday, I was told to fax a copy of my money order to their company. Upon several attempts, I have not been able to send my fax. Someone assured me also that they would contact me regarding the disposition of my order. No one has bothered to do so. This product cost $118.00 which I consider a sizeable amount of money.

I would like very much to have their product, however, if it is not available I want my money refunded.

This is why it's a poor idea to send money orders. The company can simply pocket the money and the consumer can't prove it was ever received.

On August 15, 2001, a defective Cybersonic toothbrush handle and charger was sent for repair. After many months the handle was returned repaired but we have NEVER received the charger. Unable to use toothbrush without charging it!

On Nov. 26 I mailed a detailed letter to them saying I expected the replacement from them to be delivered withing 10 working days of the date of the letter or I was contacting my attorney. The threat didn't work either. Spoke again to them on Dec. 5 and was once again told it had been mailed. The date today is Dec. 18, and I still waiting. You must also take into account the fact that to reach a living person, you must remain on hold forever.

I ordered a Cybersonic toothbrush over the phone on 9/09/01. Less than 1 month later it quit. I sent it back as suggested, insured with the Post Office. I have sent 3 e-mails called 4 times sent a letter and no success. It has consumed a lot of my time on the phone.

I later called and talked to a supervisor who also said they were not responsible for replacing a defective brush at their expence even if it was less than 30 days. I advised I would return it, but I did not want a replacement based on how they operated their business. I mailed it back certified mail. The green card from the post ofc has the signature of R. Romirez, dated Dec. 1.2000. I have been billed each month for the past 3 months even though the product was returned with their knoweledge. I have contacted my credit card company to dispute the charge each of the last 3 months, they continue to bill for a product that I no longer have.