Complain about a product or service

Cybersonic

370 Amapola Ave., Suite 102, Torrance, CA 90501

tony of orem, UT June 9, 2009

I have to say that I have absolutely loved my Cybersonic toothbrush. The morning after the first time I used it my mouth felt cleaner that it ever had in the morning. My teeth always feel clean and the tongue cleaner works great. If I use another toothbrush for a few days I can start to smell it in my breath. Best deal ever.

My mom bought it for me about ten years ago, since they have replaced it once and the shipping for the replacement heads are about as much as you should spend on a normal toothbrush. I will most likely buy the new one for me and my wife.

Irene of Maple Shade, NJ May 31, 2009

I too have used this toothbrush with excellent results for about 10 years. My cleanings take 10 minutes and more importantly I use it on my dog (yes I change the heads)and my vet commented that my 14year old dog's teeth is in remarkable good condition.Wanted to know what I was using.

john of lenoir city, TN May 17, 2009

they billed me twice.after i e-mail them and talk to billing to remove all. they are stonewalling me. they will not respond in a help full answer. also there product is inferded with a worm virus.

Lucille of Garden City, MI May 19, 2009

I have had my Cybersonic toothbrush for almost ten years!! I just started having trouble with the on-off switch. I tried another sonic brush and my teeth did not feel clean. My dentist wanted to know what I use as my cleanings only take ten minutes as I have no plaque build-up. I think this is a great product and am buying another one today.

Evan of Allentown, PA March 18, 2009

I think that most of the complaints listed here about Cybersonic are grossly unfair. I do NOT work for them; I'm just a very satisfied user for the past 6 years, and I'd like to see at least ONE complementary comment. MOST Cybersonic customers are in fact satisfied with the product. These complaints are NOT typical.

If your shipments of replacement brushes stopped, CALL THEM to find out why. When that happened to me, it was because I got a new credit card number and forgot to tell them. Also, when my handle was about 3 years old, the brush tips didn't snap on tightly anymore. So I called Cybersonic, and a very helpful rep sent out a free replacement. Yes, I paid S&H, but EVERYBODY does that. It's unfair to make that a complaint about Cybersonic! And why in the world would you try to epoxy the thing back together?! Can't afford 10.95 for a brand new replacement??

If you're NOT automatically getting replacement brushes, how long are using the ones you have (yuch)?! ALL brushes wear out in about 3 months if you're brushing properly. And if you think 23.40 a year is too much S&H for 8 new brushes a year, maybe you don't care enough about your dental health. Try Sonicare -- theirs are 75.80 a year at my local drugstore! For that, you could buy TWO entirely new Cybersonics every single year!

You don't have to tell me that times are tough -- I'm retired on a fixed income. But if you're always within 30 of your credit card limit, that's not Cybersonic's fault. You need to stop buying stuff As-seen-on-TV. Get a manual toothbrush and pay down your debts.

Sharon of Richmond, KY January 11, 2009

When I purchased my Cybersonic Toothbrushes, I was promised a lifetime guarantee and free toothbrush heads to be sent with tooth whitener every 3 months. Cybersonic did honor that for a while, then, all of a sudden, stopped sending the replacement brush heads and whitener. Both my daughter and I have experienced this problem. Obviously, Cybersonic is not living up to the claims that they made when we purchased the electric toothbrushes.

Jeanenne of Dubre, KY January 6, 2008

For the past at least 6 years we have been purchasing toothbrush heads from Cybersonic. In at least the past 2 years (right out of the packaging from the factory), we have had to reinforce the connection to the handle with Epoxy to make them hold up so we can use them at least a few times--and then it is no longer working. The quality of brush head plastic is junk! I don't know, or care, what country they are coming out of, but the quality is NONE! I am in the process of finding a different company to deal with or go back to manual.

Expensive for brush heads that won't stay on, even for one use--and what a hassle!

Robert of Garden Grove, CA April 22, 2006

What must I do to get the free lifetime brush replacements that this company promised, and has not delivered? To be fair, I must add that, I did recieve several shipments within the first six months after purchase, but they stopped sending them a year ago.

Marnie of Patuxent River, MD January 31, 2006

This toothbrush I purchased in 2000 has not worked properly since I received it. Just tonight the on/off switch got stuck in the on position and stayed on for approximately 30 minutes. It has come on in the middle of the night and scared me half to death (pardon the pun). It doesn't even work all the time (fully charged). AND to top it all off, I can't even get in touch with anyone to complain or get a replacement for the LIFETIME WARRANTY. What a joke!

A terrible headache from it being on for so long. Just imagine a loud obnoxious vibrating noise for a half hour or more.

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