CVS Customer Service

I have had 2 separate incidents with the CVS on Holcomb Bridge Warsaw Rd in Roswell, GA. Not once, but twice did they say they could not find my prescription on file. I called and spoke with the pharmacist. She stated she would call my doctor's office and get it and then call me back. A week later, no call back. I called them and spoke with 4 different people, all of whom just pushed me off on the next person. Still no notes in the system and no one knows anything. Needless to say, I called back again today. Still, no one has anything in the system where I have called and still no prescription. I spoke with a guy today and he had the nerve to have an attitude when I asked him who the supervisor is and when this can be handled. Do not go there!

I was in your brand new store in Slidell, Louiisiana. The air conditioning in the store was fine except behind the counter in your pharmacy. Your employees were dripping wet from sweating. When I asked them if the AC was broken back there, their response was, "We have none back of the counter." They said the manager has contacted headquarters several times and they continue to send out repairmen and the answer is the same. The unit is not made for a commercial building. You are doing an injustice to your employees having them work in these conditions. Adding to the problem is having all the drugs in the same environment, which may not be safe for drugs to be in. Please look into this major problem at this brand new store you have. This cannot be safe for your people to be in. Thank you.

A CVS Pharmacy attendant with a very rude attitude took my prescription, took a call, then said, "This looks unclear to me. Let me phone the doctor." The doctor answered, and she checked the script out with the doctor. Then she continued to take about 20 mins. more. I walked to look at what she was doing and she was online and doing abstract things. She slammed the pills on the counter and said, rolling her eyes at me, "it will be done in a few minutes." I said, "How long does it take to fill a script?" She then said, "It will take ten more mins.," and started to look something up on a website laughing and smirked in my face.

I started to scold her rude behavior and demand she do my script. She ignored me doing nothing. I took the script back. Then I noticed she wrote on it. I went to ask for management and had to return. Another pharmacist with an even worse street attitude (very ghetto) said, "I have nothing to do with this." I wanted to pay for my script and then told them, "If it expedites things, use my insurance." She (girl#2) then kept asking me questions and playing more games. I then said, "Please take my license and get to know me so that I do not have this issue ever again." The two started whispering and another woman stood nosily by. I asked her name and she refused. I said, an employee of CVS cannot refuse their name to a customer. She gave her name and then I said, "What web are you on?" She, #1, refused.

Then I asked again and started to call my local pharmacy. I took the script back and realized why surveys are so important (this Indian girl smirked and laughed in my "beautiful face"), when you have hate and prejudice and jealousy enter the places in which we seek medical advice and attention and help. What has this world come to or the business we valued and trust? I am a valued CVS consumer and they just ruined your name. I hope you take this as serious as it is and was. This behavior is not to be tolerated. If at any chance a person uses their position of authority and discriminates a person, then we have a problem in our society.

The 3rd said, "to look on the web." after she questioned me about Amerigroup and played word games about my primary insurance. My primary insurance was asked of me in CVS in Teaneck and she acted if I did not have any. I was at the pharmacy from 8:18 till 9:38 am. How dare your employees think they can treat a person of over 30 years in this community in such a fashion? Shame on you and your poor judgment in hiring these children.

I was at the end of the checkout line of 8 people, one cashier. When it finally was my turn, the cashier started to staple applications to CVS savings cards and ignored me. I only had one item. I stood there so surprised, when finally she asked how I was today. I didn't say anything. She rang my purchase and I left. Previously, I had a bad experience with rude people at the pharmacy counter as a new patient and switched to another pharmacy after that for medicine. Now I definitely will never go to another CVS again!

I just spent $93 in your pharmacy and I am very unhappy with the service. I asked to speak to an RPh and the girl at the counter told me to stand at the consultant counter. I was the only one in line. There was an RPh on the telephone and 6 other employees behind the counter, not one of those people looked up. I waited until the RPh was off the telephone, thinking that I would be next when the RPh picked up the telephone again. I am forced to participate at your pharmacy or Caremark mail order. But I have to say that since this store has opened, all I gotten is a lot of people with attitudes and a lot of bad service. I will not be going back to that store. I have been a pharmacy tech for 25 years and worked for Walgreens for 10 years and Express Scripts for the last 15 years and if I would give customer service as your employees give, I would not have a job.

I refused poor quality photo in November 2011, and received continuous 9am-9pm robocalls from "CVS Pharmacy" until April 2012. I have repeatedly called CVS store and been assured they would stop the calling. I finally spoke with a CVS manager who informed me that in order to stop the calls, I had to call a 1-800 number personally and that the store could not do it. I will not use CVS again for anything. A company this impersonal and incompetent does not deserve my time or money.

This concerns store 7132. On 1-7-2012 at 12:47pm, I had picked up a product, and the bottom of the product was not attached, so it fell and broke. Your cashier stood there and clapped. I understand she's young, but that's not how anyone should act on the job. She was rude; her comments could have been kept to her self.

This is yet another reason I usually go to another store rather than CVS. I get your add and hope that my pharmacy will price match, and when they do so, that limits my trips even more. CVS is a place my family had been in at least once a week.

Policies are too stringent for behind the counter drugs. CVS requires a current valid state identification in order to purchase pseudoephedrine products. The federal law is that it must be tracked, via book keeping or electronically, and photo ID with a picture is required. It does not indicate that it has to be state issued and that it has to be current.

I went to CVS and my driver's license is now expired. It has been updated online, but I have yet to take and get my new card. I was told that I could not make a purchase because my ID has expired. I was told that passports are not accepted as valid ID either. Other options should be offered when there is not a current ID#, such as record keeping via bookkeeping, which is outlined in the federal mandate. The purpose here is for regulation, but this is prohibition if you do not have a state issued ID.

I asked if I could turn in some rolls of film I found. She rudely took the information. Then I wanted to get some printed pictures copied. I told her from the beginning I needed help, but she told me the machine was over there. I went over there to try to copy them, and there were no directions to do this. I lifted up the scanner, and part of the top fell down. So, I ended up leaving. The next day, I went to pick up my pictures, and this lady was also rude. My pictures were very expensive. I also purchased some candy bars. When I told her they were on sale, she said "oh". My card had already been run through, so I guess she figured, too bad. I am not going back, ever!

I called in to refill a prescription Monday. The doctor needed to be called to refill it. I asked if they could call the doctor and they said they would. I had not heard anything by Wednesday so I called them back. They said that they need to call the doctor to refill this. "I know," I said, "We did this Monday and you said you would call."

They told me that they will call now. I go by today, Saturday, and they tell me that they have to call the doctor to refill this. So now, it will be Monday before the doctor is in. My dad is now out of his medicine because of these idiots and I bet when I call Monday, they would tell me that they need to call the doctor. How do you work with this kind of incompetence? This is not the first time they have done this. You need to get some decent help that is smart enough to refill a prescription and that gives a **. When I told the guy this was the third time I got this same stupid excuse, he laughed. There is nothing funny about this.

When the customer volume gets high, some of the pharmacists at this CVS in Wayne, Pennsylvania are totally inadequate, incompetent and rude. I was personally made to wait in a line that stretched to the front of the store after being told my prescription was ready. Within seconds of making it to the front of the line, I was sent back to the end again as they needed to do "more processing". I waited in the 20-deep line a second time, only to be told the same thing upon reaching the front and was sent to the end of the line a third time. I tried to explain what was happening in a nice way, only to be met with blank stares and no help by the staff. At this point, I left the store and shall never return. I've been going to this CVS for years. They'll never see my business again.

The CVS store in Piedmont, Alabama is one of the best stores that I have ever been in. The staff is the best. The pharmacy department is very helpful and friendly and so is the manager of the store. But there is one thing that I am totally aggravated by and that is when the Pepsi or Coca Cola trucks are making their delivery. They block the handicap parking spaces and we handicap people cannot park in the handicap parking space. We buy our prescription drugs there ever since CVS came to Piedmont and we do other shopping there too. Would you please help all handicap people in Piedmont since this is very aggravating and inconvenient? Thank very much.

I have had several occasions in the past where I was given the wrong prescription, I have been given incorrect amount of doses and finally had a terrible experience on 2/28/2012. I had requested if a prescription could be filled promptly because my wife has just been released from the hospital after a wrist operation and the pain medicine that was administered at the hospital was wearing off. The person who took my order within hearing range of the pharmacist, offered to have it ready in 15 minutes. After over one hour of waiting and after me inquiring if the prescription was going to be filled, I demanded my prescription back so I could get it filled at another pharmacy. At that moment, the pharmacist came to talk to me and within 5 minutes, he filled the prescription. I paid with a VISA credit card and was so upset that I forgot to take my credit card back.

One hour later approximately, I received a call from the pharmacy to let me know that my credit card was there. I asked to have them hold the card until I was able to pick it up. I did finally have the time to go get my card back. When I arrived, I spoke to the person in charge and they had no idea where my card was. I decided to go home and out of precaution, cancelled the credit card. When I called VISA, they told me there had been an additional charge made to the credit card one hour after my transaction. CVS has not done anything to recuperate my card or to correct the situation. I have contacted the store manager, the regional manager, corporate and to no avail. I asked myself, can I actually trust this people to dispense the correct medicine? Basically trust them with my health and those of the people I love?

I have been a customer of CVS pharmacy on 1624 Lincoln Hwy East, Lancaster, PA 17602 for over 2 years. On Feb. 4, 2012, I had to go to Puerto Rico, days before I have asked if my prescription would be refilled at the CVS pharmacy in Ponce, PR. To my surprise, when I went to refill my pain medication, they made me feel like it was from another planet and they refused to refill my pain medication. I suffer from severe back pain and Fibromyalgia, which cause for me to be in severe pain if this medicine is not taken. I have called the pharmacy here in PA and they told me that I needed to speak to **. Very rudely, she told me that I needed to find a doctor there in Puerto Rico to prescribe the medication because it was another country. As far as I know, Puerto Rico is part of the US and is a commonwealth state.

I asked to speak with the pharmacist and he told me that he didn't feel right of transferring the prescription to Ponce, PR. I was there for two long weeks without my medication, very little sleep, tried over the counter pain medicine and they helped very very little. I am not a drug addict. I'm a person who suffers from severe pain and needs these medication. Why does your pharmacy refused to fill my prescription? If I go to New York, they wouldn't fill my prescription either. There are many people in my health situation. Do they have to go through the same problems I did? What is wrong with your pharmacist that they judge people just because of certain medicines? I will definitely transfer to Walgreens even if they are further away from me. I don't need to deal with angry and judgmental people nor does anybody else. We are your customer. Even animals get better treatment than I did.

Nick said he will not ring up no more than 10 teas per customer. I went to look to see if there was a sign that said only 10 teas per customer and there wasn't one. So I said, "Can I come back into the store and get the other one rang up on another transaction?" He said, "No, I am not going to do it." So I said, "Okay, you can put them back up for me." He said, "Do you think that's right?" I said yes and said, "Just ring me up," and he still was talking, saying bad words. I pushed the stuff off the counter and walked out. I have been coming there for 8 years and never had anyone talk to me like that. I will be transferring my medications to another store.

Me and my husband when to the store to get his medication and I got a pack of pencils. Then I decided not to buy them, so I left then. I just didn't left them were I got them from, but we got a gallon of water. When we got in to the register, that women walked to the girl who was at the register to ask if we'll pay for the pencil in front of so much people. Then he asked me, "Where are the pencils?" I told her I left them. She said, "well, I didn't see you put them back", in a really oddly way. So a told her, "You want to check my purse?", and she just turned her back on me in such an oddly way. I've been getting all my family's medications, diapers and much more there for years. But I have never been so humiliated like that before in my life, and why would a want to get a bad record for a pack of 2.49-cent pencils? So yes, I'm so offended.

Twice now, in two different stores, I have entered close to closing time and was chased around the store being reminded every two minutes how much time I have. If the sign says open until ten then a cashier should not have to kick the door open for me to leave at five of. The metal grates should not be closed until ten o'clock.

I have ordered online photos several times from CVS Bankhead, Carrollton, Ga. Every time when I go to pick them up they are not ready. The last time the order was placed on 2-14-2012. I went last night to get photos and they were not ready. The manager Jessica was rude. She said the photo printer was down since the 2-14-2012. She also argued with me and said the one-hour price was the same as the two-day price. I pointed out to her that the sign behind her gave the difference in price. She said she was printing the pictures. She contradicted herself several times. The previous time I spoke to a gentleman manager and he said they forgot to print the online pictures.

I was waiting in front of the register near the photo machine for (more than 10 minutes), another lady lined behind me, she asked me are you waiting for the photo depart. I answered her yes, then she lined behind me .When the lady from the store (her name is Stephanie) came to help us, she asked the lady first. The lady told her the man (me) is first. She ignored that and told her do you want to wait, the lady became quiet, then she helped the lady and when I talked to her she showed attitude and upset and giving her self excuse that I did not ask for help. But I am waiting patiently for the help which I didn't find in the appropriate time.

My doctor asked me to buy a blood pressure monitor to enable me to watch my blood pressure carefully. I bought a KC 556 BP monitor with a CVS label on it from CVS #6236. Shortly afterwards, it quit registering a reading and showed error 4 when I caused it to pump up. I called 1-800-shopcvs and they referred me to Ando Health at 1-800-645-3867.

On 1/18/12, I called them and talked with Rosana who took down my info and stated Efran in tech support would call me within 48 hours & assigned me a reference number and said the remedy is for them to ship me a new cuff. I called again on 1/21/12 & talked to Serge who was upset that no one had called me. He updated my info.

On 2/1/12, I called again and Serge said he would ask someone to give this matter special attention. On 2/9/12, I called again and talked to Rita. She refused to let me talk to a supervisor. I need your help. I cannot monitor my blood pressure as directed by my doctor. i need results!

The quality of service, availability of merchandise and general condition of the store has deteriorated to the extent that it is no longer worthwhile to shop at the Myrtle Avenue location. Before they purchased the Long's Drugs, this store was always a pleasure to shop. They have replaced it with a 1/2 stocked dump grossly understaffed. Help is so thin; they can't even keep the liquor department stocked and I always thought alcohol was a profitable item.

I think they have one of two choices: either properly staff and stock the store or sell it to someone who will. I have never seen business this badly mismanaged.

On Saturday, January 14, 2012, we were in the pharmacy for two hours, waiting for two prescriptions to be filled. While we were there, every person who went to the pharmacy had errors. No one knew what they were doing in that store. One prescription was not filled, because they said they could not read it. Yet, on Monday, I went to another CVS and it was filled in ten minutes.

I have been using CVS in Bullhead City for the past 15 years. No problems until now.

They call on a recording to inform me a prescription is ready. I press the number to talk to the pharmacy. Today, it rang for one hour but no one answered (this is not an isolated case, it is an ongoing thing). With that in mind, I am forced to start using another pharmacy and I am not the only one doing so. Very bad service!

I was asked to buy Marlboro Menthol Cigarettes at CVS on Dutch Broadway in Elmont since I was going to shop for some items anyway. After paying for my purchases, I asked the cashier with nickname Weezy if that Marlboro was menthol and pointed to that section. She said "I don't see menthol". Since I used to smoke and saw the box with green on the side, I asked if I could see it because I had a feeling it was. She stared at them for the third time and trying to find exactly which I'm pointing at. When she finally found it, I reviewed the box (note that I was still in the mood. After all, the merchandise was not for me. And just like her, I didn't know what I was ordering as well).

Written across the top section of the box, "menthol" is written. I handed it over to her with cash and said "this is it". She said "whatever", smacking her lips. I said, "excuse me?". She said, "They're all cigarettes. They're all the same. I don't smoke". That was the most insulting thing to say to a customer. She was judgmental, lazy and hardly put on a smile - stiff cheeks. The cashier next to her was a former classmate of my daughter, Francesca. I begged Francesca (since she worked there with my daughter several years ago) to hear what Weezy was saying. Of course, nothing was done. After all, she was probably embarrassed while helping another customer. So I went to discuss this with the manager, Mike. He was very nice and paid attention to what I had to say. However, I feel he is too nice that no action will take place. This is why I'm escalating the situation.

I work in a huge health facility in the neighborhood where one CVS branch and Walgreens are around us. It is already known to the community that Walgreens staff are nicer. Four major hospitals closed in metro New York, where several were left unemployed. I'm sure we can open some jobs for them by shaving off the bad attitudes in your corporation and give a good name to CVS. I used to shop there 3 times a week when my daughter worked there and I knew all her friends over there, including Francesca. Since my daughter now works at a hospital, I preferred to visit Walgreens which is closest to my work. When I heard the bad attitudes at CVS, I had only visited CVS once or twice a year to find something not available in the other. I finally dropped by, being that I came from that way. I was so disappointed on the attitude of young girls these days. I hope that employers like you mold better individuals to care for their community and serve us better.

My son was given the wrong medicine at CVS for pink eye! They gave him acidic ear drops in which we were holding him down and basically abusing him, making him put them. It was awful! I am just sick about it! CVS offered me $1000. Haha! You couldn't put a million on what that little experience did to us! I know people make mistakes, but a seven-year-old kid! Please protect your kids and check Rx!

I went to drop an Rx off inside of the store. A young lady took my Rx and took some additional information she needed when I realized there was a sign that said free flu shots with such and such insurances. I ran outside to grab my cards, came back in to deal with "the old lady". Obviously, a different woman came to help or so what she calls help. I asked her if the shot was covered under either of my insurances, proceeding to tell her that I may not get it right now if there is a fee.

This is where her attitude began, saying "I still need you to fill this out". And I didn't have such a nice reaction for her saying "this is why I don't come here". I proceeded to tell her to give me my Rx back and I'll never bother with the place again! As I was walking away, I could hear the woman telling the rest of the people behind the counter that all she did was ask me to fill out the paper. Hopefully, this will help people make up their mind and not go to CVS!

I went to one of your stores, last night and got me a Christmas carrousel. I got it for 50% off but when I got home and try it, it was broken. So I went back and try to return it and the clerk told me that on Christmas clearance, all sales are final, which I understand. I just want to exchange it, plus your sign doesn't say "as it". I'm not gonna buy something that is broken, final when the item is in good condition.

This is not purple heart, come on. So I told him to call the manager but she never came. She called him on the phone and say that she can't do nothing about it, and for me that was rude. I'm coming to their store and leave my money two or three times a week. I don't deserve this and just want to change the item, so the point is they need to teach their people with manners. I'm not going to shop there anymore.

It was a terrible experience! I was accused of stealing merchandise by Stephanie! She first accused me of stealing batteries (falling out of buggy as I was leaving). I apologized for not seeing batteries in my buggy. I explained I chose to purchase a different kind of batteries, then showed the purchased batteries, along with the receipt. She told me she was "100% positive" I had merchandise in my pocket from the store. I was happy to empty my pockets, when she said I took merchandise, and offered my keys so she could check my car. The police were called, and I was "banned" from the store. I called the manager today to complain. Rhonda (manager) refused to give the CVS corporate contact info, and said she was the final person I needed to deal with. I am furious! I demand to be contacted by someone from CVS who will listen to me, and has some customer service skills, and is a halfway decent human being to speak to!

I am officially banned from CVS in Siler City, where I am a full time community service worker. I am so upset, outraged, and embarrassed with the treatment I received from the employees.

After trying to update my personal information numerous times, CVS Pharmacy failed to do so. Not only that, but after 10 years of going there, now all of a sudden they decide they want to call to ask if I want refills. What's the problem? They called the wrong number and violated my privacy! I do not want others to know about whatever illnesses I have. Yet the pharmacist named each medication, asking the person on the other line if I wanted a refill, knowing that it was not me or my husband on the line. Completely violating my privacy. How do you just disclose that information to people who are not listed on the prescription? Is this what you guys normally do? Believe me, my complaints have just begun. This is only the beginning.

I do not understand why I am required to give my driver's license to CVS stores to purchase a money order? What is it needed for? Why do they need my driver's license number to take cash from me, so I can pay my bills? Are they selling my information? Are they using my information to track who I pay, and how much I am paying? I don't understand why after buying money orders from this organization for the past 20 years, is it so important for them to track my business, in order to do business with them?

Nowhere that I have been in the United States have I ever been asked for personal information in order to purchase a money order. When I asked the store managers at the stores in the Blair Plaza, in Silver Spring and in the Aspen Hill Plaza, I was told that this is corporate policy, and if I did not supply them with this information, they could not sell me a money order.

I have attempted to get an answer from their corporate office with no success. After going online, I discovered that they are selling personal information to marketing firms, this is disturbing to me. I have to pay a firm to get a money order to pay my bills, only to have them make money off of me by selling my information. Is this right?

To the pharmacy at Holcomb Bridge Rd., Roswell, GA 770-993-0194: you have one good pharmacist left. His name is Brad. All others plus assistants are gone. They are not that conversant in English, and some appear confused. Not cordial would be an understatement. The service is slow, very slow. You had some good people there. What happened?

I am a disabled stroke patient and am unable to run my own errands. I sent someone to pick up my prescriptions. When it was brought back to me, there were three medicines. I had only ordered a refill for one. The other two were filled on auto-refill. I have asked at least three times to be taken off auto-fill, since my medications change often. I have co-pays but with the volume (with vitamins over 20 daily) of medications I take, it is very expensive. When I spoke with the store, I was told that they were signed for, and they couldn't do anything about the two medications. I had to pay for that, even If I no longer take them. I was very disappointed in the attitude of the person, who was representing you. I can't afford this practice and attitude. I plan to take my business elsewhere (with my medications and my husband's, over $400.00 a month).

CVS has been filling my scripts since day one. Doctor changed my script .Your pharmacist took it upon his self to be an MD doctor and make his own judgement for my well being. There is too much to explain on paper, the same thing happened to my wife.To safe further problems we have changed to Walgreens. They were very pleased to get us. My wife takes 16 med a day to stay alive and I take 6. It does not seem to a concern for your staff the way they treat us we are 61 and 68 years of age, don't have time to put up with you all. It is a problem, a waste of time writing this but I did anyway.

The store is not doing too good for this reason. On 11/21/11, four people walked out for the same reason your pharmacist trying to be M.D. I think they need to be pharmacist and let my doctor do his job not CVS. This type of people is what causes your company a lot of customers. The rating I would give the store and staff is -300 thanks for your time hope it was not a waste.

On Nov. 15, 2011, I had a valid prescription for IC Amph salts ER 20mg for 30 pills. They would gladly fill it, but could only give me 26 of them, but I would lose 4. They asked me to "take it, or leave it". Please note, this is not a case of, we can give you 26, and when we get more, we will give you 4 more. Oh no, my complaint is not personal. I have never encountered this before. I was told that prescriptions for this medication, are filled on a first come, first served basis, some kind of shortage. Is this an allowed practice? All of my prescriptions are filled at CVS, and have been for years. Usually So Yarmouth, but they did not have any, or so I was told. So I went to West Yarmouth, CVS.

A sale flyer had a NetBook advertised for $49.95. I went to 3 local stores and was told by all managers that they have not received them in and would not be getting them. I asked if they were going to offer another comparable product in the NetBook's place and was told no. Sounds like false advertising to me. I will lodge a former complaint with NYS Attorney Generals Office.

Ever since the prior pharmacist departed (Summer 2010), this CVS store #1055 has gone way bad. They have poor service, not friendly, and had many, many mistakes. It is a mess every time I visit the store. I go there because it is close to home, but I pass several drug stores going, and coming from work. Not sure if I will continue using this store. The pharmacy staff is rude, stupid, and just down right **.

I have been denied a medication because "Postoperative hypoparathyroidism is not an approvable diagnosis." My Insurance policy states that it is my responsibility to confirm prior-authorization for medical care and medications. CVS pre-authorization department "will not talk to a patient, it must be the physician." This makes it impossible for a patient to confirm prior-authorization! My insurance policy also states that pre-authorized medications are dispensed if all other available treatments have been exhausted. The process is called "Step-therapy." CVS is fully aware that we have exhausted all other known treatments. They have been dispensing them for three years now. However, according to several of the employees at CVS/Caremark, the medication I was denied is approved for parathyroidism.

While it is understandable that a physician must be involved in determining prior-authorization, ultimately the patient is the affected party and should have the right to discuss treatment with the party making important medical decisions for them. CVS also required automated payments for my 90 day supply medications. When I signed up for their auto refill program, the very expensive medicines where mailed before they were due or needed and I was notified of the charge only when the funds were taken from my account. This resulted in my having a one year supply on 3 different medications in less than 4 months. The inexpensive medications where not included in this issue.

After I waited 45 minutes with no one in front of me, they found an error in the script and ran me back to clinic just before it closed. They told me I'd have to now wait another 45 minutes with no one in front of me. The script was filled wrong. I went to their website to type complaint. I typed in codes 13 times correctly and was prevented from filing complaint there.

I called "Customer Relations" line and was referred to the Pharmacy instead. There's no one in customer relations to talk with, hence this formal complaint. Five other people were treated like I was that night. I watched six people fill five drive-thru pharmacy scripts while I sat there and cooled my heels for nothing. When I went back and there was no one ahead of me, I informed them they would fill this script immediately after jerking me around twice, or the manager would want to know why. It was until the next morning when I noticed the dosing instruction on the cough syrup was wrong.

I got ** around on their complaint website worse than I did in the pharmacy. This is healthcare and this definitely is not customer service at all. Fortunately, I am an informed patient. The error on the cough syrup underdosed the med. What if the situation had been reversed? Since I was deliberately prevented from filing this complaint on the website, their corporate HQ will be getting a nice hot "snail mail" from me.

The pharmacists are rude and nasty to my 70 year old aunt and other customers. They do not speak or say thank you. They act as though they do not want to be bothered. My aunt became frustrated, upset, and confused.

She asked me to file a complaint because she is afraid to use her own name in this complaint. She thinks doing so might lead to her being treated worst. She is considering using another pharmacy even though this CVS is close to her home. Please fire these people as they should not be working with the public.

On 11/7/11, around 7:30 PM, my brother, who is an insulin dependent diabetic, ran out of syringes, and went to CVS pharmacy on **, in the city of Corona, to pick up refills. The pharmacist on duty, Helen, which might not even be her real name, because when I called up to complain, she did not want to give me her name) said, he had no refills left, and that he need to call his doctors office.

It was already around 8:00 PM, and the doctor's office was already closed. Instead of Helen offering my brother a temporary, 10-pack of syringes, she just decided not to help him. The pharmacy assistant (name unknown), offered the 10-pack, and when the pharmacist, Helen saw him do this, she took the syringes away, and refused to sell them to my brother.

I called down to another CVS at a different location on Magnolia, and the pharmacist said, as long as my brother had ID, they would sell him a 10-pack of syringes. I called down to the CVS on 6th, where Helen is located, and she claimed it was against the law to sell the prescription. Helen had no explanation as to, why one CVS down the street was willing to sell us the syringes, and she was not.

The outcome was, we had to go back to our original pharmacy, Rite Aid, who was happy to provide us with a 10-pack of syringes, until my brother could get to his doctor's office the next day.

I brought a case of water to the counter to check out and was told it was not on sale. I informed her there were 2 signs and she proceeded to wait on another customer while I waited by the sign. She came over with an attitude and said that was all I had to say. I say I did and then she refused to wait on me.

I asked for a manager, and as the manager came out, Meisha was using the F bomb left and right. The manager did nothing. Until after being cursed at 5 to 6 times, I called her a bitch and the manager threw me out of the store. Then she came outside yelling and screaming at me and my mother, ready to fight us. I thought we were going to have to call the police.

I went to CVS with my sister on Oct. 10, 2011. She and I both wanted a prepaid cell phone that was priced at $9.99 less than the four stores we went to. The first one was at 1200 Gallatin Pike Madison, TN. She got the phone for $9.99 because they said it was in the wrong spot. We had the manger call CVS in RiverGate to have one held for us. Upon our arrival, we asked for the phone. It rung up $29.99. I told her it was $9.99 and that my sister just got the same phone for the same price. She did not agree and told me that she could not give it to me for $9.99 because it wasn't hanging up. When I came in and told her I called and had them hold it, when she rung it up, it was $29.99.

It was at six stores for a week for a half price at $9.99. Every store we went to was the same. They refused to sell me the phone for $9.99 because they said it's TracFone. I told them Net10 bought TracFone but they still refused to sell me the phone. I got mad and asked to speak with a manager. She told me she was. I asked for the main number to file out a complaint. I was not happy and I will not be happy with CVS again. I think the way it was handled was child's play. They changed the price tag to $29.99 after I told them I was going to fill out a complaint against every CVS in Nashville, TN and Madison, TN. For the rating of CVS, I'll give them a below 100.

Quite a while back, I went in to purchase some syringes for my cat, who is diabetic, and I had done this in the past but didn't have a refill. I gave a woman my prescription and she typed in a lot of information which took a long time. Because of some confusion with the prescription, the pharmacist had to call my vet which he did. While I waited, I saw him hand her the approved prescription. I was back in line to see her and when I got up to see her, she said that I had to come back in one-half hour as she needed approval from the pharmacist. I said that he just handed her the prescription and she said that it didn't matter.

When I went back to get the syringes and waited in a long line, I asked the pharmacist if he had approved it when he handed it to her and he said yes. I went over to her after getting the prescription and said that she had made me wait half hour for no reason and it was approved. She just gave me an angry look.

Another time, I had a question and got in the consultation line. When I went up the desk, a man said that she'll be right with me. The pharmacist was at the other end typing in something on the computer in the drop-off line. I waited and waited. Again, he said that she'll be right with me. While I'm still waiting, another customer walks up to her and asks her something and she walks to the back and gets a paper and hands it to her. She saw that I was angry and was starting to walk toward her, so she finally came over to me. I had waited about thirteen minutes for a very simple question. I have had many other problems with their pharmacy as far as not having my prescription after days, not checking their phone prescription requests, etc.

I have some other complaints, one time their ad said, buy one and get one free. It was for mayonnaise and I made a trip over there just for the mayo. The price for one was $5.99. I can get it on sale for $2.79 or so at grocery stores so you certainly are not getting one for free. They do this with many sale items and it's a rip off.

I just called today about their buy one Pepsi and get one free; one is $1.69. Most of the time, I can get them on sale for 89 cents, so big deal, I saved nine cents, again, I don't get one anywhere close to free. Another thing that doesn't cause me a serious problem but which is very annoying is that they seem to hire check-out people that are really grouchy, never smile, are not anxious to help and get frustrated and angry easily and are just plain unpleasant. I am aware that shortly after they took over Longs, their employees said that their hours had been cut. Therefore, it sounds as though they are not keeping their employees very happy. I don't believe I have seen the same employee more than once. What a turnover.

I no longer use their pharmacy. I use Costco, even though it's quite a drive for me and I'm not a member so I only use the pharmacy and it's worth it. I don't shop at their store any longer, unless I see an ad that is an actual savings, which is very seldom.

I now am shopping at Rite-Aid. One of the check-out employees has been there for probably ten years and she is a delight.

At approximately 11:45, on Saturday 10/1/2011, I was approached by the CVS Store Supervisor, Junior **. He told me he wanted to talk to me and began raising his voice, being very confrontational. He asked me why I was in the store. I don't know why he approached me. There were other customers nearby who heard him as his approached me in the pharmacy area, as I sat reading a magazine, waiting for my prescriptions to be filled. I had a previous issue with this store Supervisor and reported it to the CVS District Manager, Ron ** (**) several weeks ago and thought the issue with my prescription was resolved.

I was so embarrassed and concerned about the way that Junior ** approached me in the pharmacy in front of other customers and the pharmacy and people were watching and he kept yelling and talking and I had told him several times that I did not want to talk to him but that if he wanted to talk to me, that he should discuss with his District Manager and the three of us would sit down to talk but yet, he kept raising his voice and even asked me," what are you doing here?" I said that I am customer. He went on and on. I have never been treated in such a disrespectful and threatening way before. In fact, I have never had this kind of experience before at any CVS store. Junior ** made me feel as if I had no right be shop or be in the CVS store.

This is the second attempt at a response from CVS. The first letter of complaint was sent on Monday, 9-26-2011. On September 25 at approximately 9:00 am, I went into the store and bought 4 items, 2 birthday cards and 2 toys. While I was shopping in the toy section, I noticed a coupon or receipt lying on the shelf. I picked it up to see if I could use it. When I saw it was not a coupon I could use, I set it back down on the shelf (Many times I have left coupons behind for other customers to use. This was my only intention). I paid for my items and left.

At approximately 5:00 pm, on the same day 9-25-11, I returned to the store to pick up some items and help my 90-year-old mother with some medicines she needed. I walked about 10 steps into the store when I was greeted by the store manager named Roger. He immediately said, "I have you on video tampering with some type of security stickers." There was nothing private about the way he approached me. In fact, the next morning, a neighbor came up to me and said that they were sorry about the way I was treated at CVS last night. I did absolutely nothing wrong. It was a total embarrassment and attack on my character. I will not stand for this kind of treatment. I consider myself a very good customer and have spent a lot of money at CVS over the years. Please respond to this complaint.

On September 25, 2001, at approximately 9:00 am, I entered CVS Pharmacy at 2501 Anthem Village Dr. After buying two birthday cards, I went to the toy section to look around. I noticed a coupon or receipt on a shelf. I was thinking maybe someone left a coupon behind for another customer, as I have done this myself many times. After opening the coupon and seeing it wasn't what I needed, I folded it and put it back where it was. I bought four items that morning: two birthday cards and two toys at **. Later that evening, at approximately 5:00 pm, I entered the store again to pick up some items and help my 90-year-old mother pick up her medicines. Ten steps into the store, I was greeted by the store manager (Roger) who immediately stated that he had me on store video tampering with security stickers. This is a false accusation for which I am very disturbed by and will not let go away.

I would not be writing this letter if it was not for a neighbor greeting me this morning with: "I'm sorry that you had to go through that at CVS last night." I have lived in this neighborhood for over ten years and I am well respected as a good neighbor. This is a total embarrassment to myself and my 90-year-old mother who is very upset over this, not to mention a defamation of my character. I did not deserve this treatment. I did nothing wrong. I consider myself and my family good customers of CVS pharmacy. And I have spent a lot of money in this store over the years. I am too embarrassed to ever walk in this store again. And I will never spend another nickle in a CVS. I would like a response to this letter immediately, knowing that it was read and action will be taken. If I do not get a response, the next letter you get from me will be from my lawyer.

On 9/6/2011 at around 7:30 pm, I was buying two "Always" (it's a feminine product). I checked in the aisle. It was marked with a sticker as on sale. When I was scanning in automated machine, it did not show the sale price. I asked for assistance, and Eric (name base shows this name) came and I explained the matter. He crudely told me to check the proper item and bring the one which was on sale. I said that I am sure that it was the right one that I brought. He crudely told me to bring the price tag. I brought the price tag, he took it and went somewhere to check.

On the way back, he was gossiping with another customer standing near the automated machine. I asked him, "Why are you keeping me waiting?" Then he started yelling and misbehaved which was surprising - extremely bad customer service. The Assistant Manager (David) came and helped me. He found that the item was on sale but did not show in the machine. It always happens in this CVS.

I went to the CVS on my lunch break. I went to pick up and get some things from the pharmacy. The service there was great. In the store is another story. I purchased some things and asked for a phone card. I was treated so bad. The guy and lady that was at the register said it's over. They were almost behind the counter. I went to get the phone card and I wanted to purchase. The guy was acting as if he was mad. I have no idea. Maybe I held his line up. I don't know. Was it because I gave him a 100 dollar bill? I don't know. But when he handed me my change, he put it on the counter. Then, I told him I wanted some change for one of the $20. He then again put it on the counter. I really don't know why the cashier ** treated me not like a human being. He really made me upset. And I really feel sorry for this world for people working in customer service with no manners at all. I really don't want to think it was because I am black. I found nothing nice at all. Find me on Yahoo.com. Peace.

This is not the first time this has happened at this store.

Everyone else that works at this CVS location is amazing except Kara ** who is "supposed" to be a pharmacist. Well, sadly she sure doesn't act like one, and being in the medical field myself, I understand there are certain ways in which you should conduct your attitude no matter what the situation is. Just because you may be tired or ready to leave for the day doesn't make it right to treat not only myself, but several others that have been in this CVS location a plenty of time!

I would really like action to be taken against Kara ** because my entire family and I love CVS. Though sadly, not only my entire family, but plenty of others will leave this CVS location and move across the street to the brand new rite aid. Thanks for you time, and I really hope something is done because I hate to see this business expire.

I received a rain check three weeks ago for 6 Total cereals. Since then, I have gone to the store every Wednesday--they get shipments on Tuesdays--to fill my rain check. The store seemingly received nothing new (the same single cereal box had been there for 3 weeks). I asked who was in charge of the store and a gentleman said he was. I related my story to him and when I said that I had been checking religiously and what I had found--he interrupted me and said, "Says you!" In other words, he called me a liar. He then wondered why I got upset. I ran an Emporium store back in the 70's and handled every type of complaint--including those from brides and their mothers. I would never have even considered answering a customer the way your store manager (or assistant) answered me. In fact, had I answered that way, I would have been out looking for a new job. You may now consider me an ex-customer as I refuse to be insulted by any store employee--especially "executives" who have no clue as to customer relations.

CVS has become so rude. Last week, I went to store # 6195 in Circleville, Ohio and I took a prescription for medication to help relieve my pain. The pharmacist, Logan, who, they say, is a floater, destroyed it right in front of me. He told me that he can't help that I have an addiction and really showed his self, right in front of the other customers. I suffer from depression and major mood disorder. This used to be my number one pharmacy because I really like Erica, the pharmacist.

She is a really sweet person. However, I did have my prescriptions transferred to an independent practice and mail orders. How can you let Logan, who is a floater, destroy your customer care? He has no respect for community, or the way he treats the community. Maybe if he wasn't on his cell phone while counting, he would be friendlier. However, I've been coming to CVS for years and I feel that you, guys, need to send me a gift card. I was a number one customer for the pharmacy but all of you at CVS let him do me in. Thanks, store # 6195. Now is the time to make it up.

I purchased a Neutrogena Pure & Free Baby sunblock stick. My son had an allergic reaction to the product, therefore, I wanted to return it.

At the store, I was told that although I had the product and the receipt (which was less than 30 days old), I would only be entitled to a CVS Money Card. I paid with a Visa gift card. I was also told that the store does not give 'exchanges'.

I purchased other items, which I had to pay for separately since the store manager, Christa **, refused to return the defective product. She was also condescending and I thought she called me 'dude' but she insisted she said 'dear,' after I'd specifically asked a cashier not to call me 'sweetie'.

CVS has been auto-calling me for the last month with a 'get your flu shot' update. I don't recall ever getting a prescription from them. I certainly did 'not' authorize them to send me phone solicitations.

It seems than even though I am on the 'do not call' registry, CVS believes that it excludes them.

On August 9,2011, I went to CVS to purchase a lunch bowl from the Food Isle. I picked up a Betty Crocker Garlic Parmesan Pasta Bowl which was on sale at two for $3. I got back to my office and I heated up the lunch, I took a few small bites but the food had a bad after taste. That was when I looked at the expiration date and this items expired July 2010. The reason I was unaware of the expiration date is because the packaging was "conveniently" placed over the expired food date.

While I was parked at CVS purchasing items, I walked to another store next door. My car was towed in less than 10 minutes. I was told because I walked away from CVS I could now be towed. There is no parking around, but I was a customer of the store. I had to pay on the spot to get my car release. There have been several complaints for this same location.

I wrote a check for $15.36. Unfortunately, I was short in my checking account, but did not know it. They ran the check through again and it was fine. I then received a letter from CVS stating I was to go in there and give them $25.00 for a fee. I did not do so. I'm not going to give them $25.00 when they got their money. I have now received a letter from Dynamic Recovery Solutions stating they are going to take it out of my checking account in 7 days. I can see this happening if I were to go about writing bad checks all the time. I do not. I can also see if they charge me maybe $5.00. But, $25.00?! I will never set foot in a CVS again. And I find it hard to believe they can just go into my checking account and take $25.00. It has not happened yet. I plan to write their corporate HQ as well as this Dynamic Recovery Solutions.

I opened a can of chunk white Albacore tuna; it was all mush, that you would need a cheese cloth to strain the water out to get any tuna. This is not what I expect when the can is labeled "chunk".

On 06/20/2011 at 8:54 pm my wife needed needles for her insulin. I asked for 1/2 cc short needles. The young lady asked for my name. I asked her why; she said I had to prove that they were for insulin. I told her that if that was their policy to please post it somewhere. I had a similar problem a few years back with another CVS. That store wanted to make a copy of my Drivers L. I told her my name so she could check in her computer that my wife is an insulin user. Then a second person wanted to chime in about people fighting over needles in the bathroom. I told her I did not care about anything that she had seen in the past. Then a 3rd person wanted to give me there thoughts on the subject.

I also told all three of them if I was a drug user I could go to the Health Dept and get them for free and not have to answer any questions. I was being treated as if I was going to head to the closet alley and shoot up. I have talked to CVS years ago on this same subject. It is not a CVS policy to ask any questions. It is left up to each store. All I ask is that they post a small sign. Then I could be prepared for the 3rd degree or I could go to Wall greens.

Directions on the pill bottle read as follows--2 BID x 10 Days-- I was taking 2 pills a day until I went on line and found that I was supposed to be taking 4 pills a day. I did not know that BID meant twice a day.It took me twice as long to get results from the medication due to unclear information.

I will never set foot in a CVS store for as long as I live. I had a very humiliating experience at the CVS Pharmacy on Rosecrans Boulevard in San Diego, CA on Monday, 04-04-2011. Here are the facts:

- As soon as I got home, I Googled all the pharmacies in my area and called them to share the above experience. None of them has the same policy as CVS and assured me that my patronage would be more than welcome!

The only economic damage is spending almost 40 minutes on my cell phone (and still not being able to resolve anything). How can I quantify the frustration and the humiliation I've felt when a check for only $18 was declined while I had money in the bank to cover it? Certainly that was a shock to both my physical and emotional being!

I have used CVS for prescriptions for 20+ years. My children are grown and I am in my second year of retirement. The last three or four months, I have been living with a close friend in Portsmouth R.I. I have switched from my CVS store for this reason. I have had the "best" service at this store; one that's beyond anyone could imagine. The entire staff will go far beyond what one expects; friendly, courteous and very helpful. Nancy helped me today. Aubrie has always been very helpful. I would like very much for the entire staff of this store to be told of their great performance and wonderful attitude. Thank you! Give them a much needed "attaboy" and "attagirl". How about a bonus or a plaque! Call me if you care; this is no joke! I'm not a friend or relative of anyone in Fall River, Ma.

Just to let you know that your email sign up appears to be not working. I have signed up at least 5 times over the years to be on your email list. To date, I am still not on it. Most recently, I signed up on the CVS on 138 in Easton. Just to let you know.

I recently applied for an Extra Care Card and the next day, a CVS employee obtained my information for use to contact me wanting sexual favors. This has caused my to be physically ill, breaking out into hives, my blood pressure to the point of stroke. I am afraid to leave my home without protection.

I was in one of the store located at Riva Rd. While in the store, I decided to scan my CVS Card in one of the coupon centers where it gave me my quarterly reward. I would know this because I used to work for the company (PS. CVS card discount doesn't work anymore because of the separation to the company). I went on shopping in the store for my daughter's diaper and the store did not have the size I was looking (Huggies little movers, size 6). The store did not have it as well in Pampers, it only have CVS brand in stock. I decided then to get the CVS brand.

As I approached the front counter, I grabbed a couple of clearance items such as candy bags and a box of perfume. I asked the cashier to do separate transactions, one for another CVS card (a non-employee card) and one with my non-working discount card. The first card with a 301 area code gave me $2.50, which I used on the next transaction. It equaled to $4.73 before taxes. I handed the cashier the $2.50 coupon. After redeeming the coupon, the new total was $2.37 which I paid with cash. On the third transaction, I scanned my non-working discount card and proceeded with the rest of the items I have. I handed the cashier my $16.00 extra bucks. When it didn't work, he called the manager on duty for assistance. That's when all the havoc started (remember, I used to work for the company).

She told me that I couldn't redeem the coupon because I didn't work for the company anymore, which I thought was irrelevant. I then told her that I just got this coupon from the ECC. She then insisted that there is nothing she can do because I don't work for the company anymore and my coupon is invalid. As a customer, I got disappointed and decided to leave without purchasing the rest of my items. As I walked out of the store, I decided to return the items that I previously purchased. I gave the cashier my items and told him that I don't want the items anymore. I overheard her saying "the ** does she wants now?". As he continued with the transaction, I can already tell that it was going to be an issue because the screen was asking him to do two different tenders: One for the cash and the other for the coupon.

He continued doing it three times more when she finally said "here, let me do it for you". Apparently, she didn't know how to do it either. The basic solution was that she would give me $2.37 back in cash and $2.50 in store credit or in a form of money card. As I tried to explain it to her, she completely ignored me and said that she will have to issue all of the refund in money card and the system wouldn't let her do it. I told her that it wasn't right for her to give it to me all in money card because I paid for it cash. After a couple of exchange of words, I told her to give me my original receipt, which she refused to give me. I went ahead and called a police officer to further assist me with the situation since I wasn't getting anywhere with her. I wasn't getting my money back or the items. She then told me to leave the store and I refused to leave the store without my money or my items, and I told her that I will wait for the police officer.

She then told me, "I guess you'll be standing here the whole night because I think you are bluffing". As she walked away from the register, she continued with her rants saying "that's probably why you got fired" (this was in front of her co-workers and customers and have nothing to do with anything). I wanted to go outside to wait for the police officer so I grabbed my stuff. As I approached the front door, she stopped me and told me that I couldn't go outside because I didn't pay for the items. I told her she didn't give my money back therefore, this is mine. She then said "now you're stealing". As I confronted her, the officer came. She told the officer her part of the story and I told him my side. I then told her that "go ahead with the transaction and I will deal with it in a different level" which I initially proposed.

My problem is why with the hassle of me getting my coupon redeemed, the poor customer service that I received because I used to work for the company, the lack of training and professionalism towards customers? This would have been avoided with proper training, coaching and having the right person for the job. It's not about if I am getting 1 cent or a million dollar, it's about what was right. I wanted to keep my old CVS card in belief that I wouldn't lose my reward points. I got a new card with a different number so I could continue with shopping in CVS Pharmacy. I couldn't tell her the telephone number for my employee discount card because I don't remember. What happened to CVS Pharmacy? Did she stopped the "good customer service" because of my race or she realized that I used to work for CVS and I don't deserve it? Or was it because I wasn't dressed nicely? Does it matter if I was asking for $2 back or $100 dollars? I know it's much better than this.

Bought a gift card in the amount of $240. I contacted the store and spoke to Courtney *** directly. I was told to come back to the store to resolve the issue. Courtney *** insisted that my card was not valid even though I had the receipt, proof of the cashier#, transaction# and the card in hand. He refunded money to the lady behind me returning five or six possibly stolen cards. My card was sold to me by cashier Darlene *** 45 minutes earlier. She was in the store working at the register during my conversation with Courtney ***.