Complain about a product or service

Cigarest

Lisa of Scappoose, OR October 23, 2009

on or around March of 2009 I ordered a 30 day risk free trial offer from the cigarest Co. I returned the product by mail with a confirmation number they gave me, and my money was refunded back to my account. On Oct. 23,2009 I checked my bank account and there was a charge of 69.00 from a le Health Essentials ca that I did not authorize.

I tried to call that number to find out what that charge was for and who authorized it with no avail. There was no way to talk to a person. I continued with the call and cancelled the order that I never made and they gave me this verification number for cancellation. However I would like to know what I suposedly ordered, and how I can make sure this company can not do this again.

I talked to the cigerrest company and they said that there was a discloser that allowed them to charge my account. I cannot find any such discloser. I have not received anything for this charge they put on my account nor expect to. I hope you can help me with matter. I am on unemployment and this transaction has left me with 16.00 let in my account for the week. I cannot pay my credit card payment and have no money for food.

Susan of Bullhead City, AZ October 8, 2009

I ordered the 30 day trial and a few days later they took 207.65 from my credit card. I called them and they said that I signed up for the lifetime plan and I told them that the girl's computer froze up, so we did not think it went through. I told them to cancel it, but they said I had to wait on the package to get here and refuse it, then when they get the package back, I will be able to get my money back. They took the money on 10/02/09 and I still haven't recieved the package.

Kelly of Mabank, TX August 30, 2009

I called for the free 30 day trial for 3.00 shipping and handeling. My husband and I are always looking for a way to quit smoking that would be somewhat easy on us. What I found on my bank account was 4 withdrawls for anywhere from 1.05 to 1.40 which caused me 3 charges costing me 84.00 in overdraft charges.After this I went on line and found similar experiences with this company. As of right now Monday moring I am going to cancel my debit card and block these people so they don't go as far with me as they went with the others. I also will be willing to go into a classs action with others against this company and their unethical practices. That left me with my second to last pay check being 10.00 after all said and done.I freaked! My husband is on disability and I work for a temp company at min wage.

Lee of Denver, CO April 23, 2009

I answered the 30 day supply of Cigarest for 3.00 shipping and they charged me almost 6.00 over several debits to my account. Then received 90 supply which I didn't ask for. No mention of 90 days to be shipped and got a charge 97.85 on my checking account. Called them and they said it was approved to be drawn from account. They were so sorry and send the 60 day supply back and I would get a refund.

Kathy of East Lansing, MI April 23, 2009

I ordered a free 30 day supply, they sent 90 days and charged me 99.95

L of Tuttle, OK April 19, 2009

L of Tuttle OK (04/19/09)
I visited their website and left no message. They called me so I ordered a free 30 day supply.S&H fee of 3.00. I found consumer complaints and then decided to call and cancel this order. Not even 12 hours after I placed it. I called the number of the person who contacted me and they gave me the customer service number. I called and spoke to Brian. He told me how good the product was and I informed NO I AM Cancelling this order. He said okay. I took his name, employee ID number and requested a cancellation number and letter to be sent to me confirming my cancellation.(we will see if this happens) They have my address. I asked could he email it to me he informed me no they don't have email address. Yes, they do. I gave them mine.

He informed my my account was not charged or pending and he would see what he could do to cancel it. I hung up and called my bank immediatly. I had a feeling someithng was not right about this. I used a debit card. They informed me a fee for 1.50 had been posted as pending! I then informed them that I only authorized a 3.00 charge from Cigarest.Also, I checked about this company online and about how they charge people with a few cents here a and dollars there. I don't know how this company can charge what it wants to.

I then cancelled my debit card and the bank will try to file for the money back from the company. I am out only 1.50 so far. BEWARE CONSUMERS. This company needs to have a class action suit brought against them. They target people that want to quit smoking. My insurance won't pay for me to get any meds to help me from smoking. We want to quit smoking, not deal with a company that does business in this manner and add to our stress. If you get suckered by this company you are not alone.I am a very fickle consumer and feel that I am pretty educated so this can happen to anyone. Call your bank or credit card company immediatly and cancel the credit card. They don't have access to your account, only to the credit card.Some banks may give you a bad time about poor decisions, who cares, just tell them you made a mistake, we all do! Don't let them talk you out of cancelling the card. New ones can be sent.

Good luck to all who has to deal with this company. I wish they would get shut down due to the sneaky ways they do business. By the way they called me at my home. I viisted their site so how did they get my phone number? I didn't give them any information so if you want free, NEVER visit thier site as they collect some kind of inforamtion from your visit.

I am sick with worry and have spent nights without sleep due to the stress that this company can still finacially ruin me.

Oscar of Gainesville, GA February 10, 2009

Oscar of Gainesville GA (02/10/09)
order cigarrest for myself and my son. was told it would cost 7 dollars for a one time purchcase. that was in 12-08. in feb.09 199.70 was taken out of my ex-wifes account [she let us use her debit card]. she called and was told that was payment for the first orders and that the product had to be returned. we most likely not recieve our money back and we have to pay for return shipping

the money taken from my ex-wifes account caused her rent check to bounce

Melody of Memphis, TX January 17, 2009

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