Complain about a product or service

Celtrixa

Kimberly of London, OH September 28, 2009

Ordered trial order and was billed $7.95 on credit card statement dated 8/17/2009. Another order shipped (without authority) and my credit card was billed $6.95 which was credited (statement date 9/18/2009). Statement dated 10/18/2009, I was finally billed $54.95, but it was too late to return product. I'll be billed again on November 2009 statement in the amount of $59.95. Since it's past the 30 days, I'm unable to return unused portion of this ineffective product. Deceptive practice billing over 60 days after receipt of product as to ensure you'll be unable to return. Again, this is a useless product that didn't come close to the results they advertise.

Joseline of Bronx, NY January 10, 2009

During a radio advertisement,there was an offer for a Celtrixa cream for strech marks. 2 bottles free for only shipping and handling, since it was a new system. I contacted the ph #, after I was told by the representative that I was only going to be billed for $9.95 for s/h, I agreed. He talked very fast after. I remembered that after he finished, I wanted to make sure that I was not being charge for anything else than s/h. He also offered a membership for 2 other companies that will give me a discount for Walmart and Gas, only paying $1.95 for both. However,he said if I did not called before the 30 days I was going to be billed $16.95 for the membership of those companies. He told me that the discount would be mailed with the package of the creams. I asked the gentleman, as a summary after he finished the offeres, that what he meant is that I was only going to be billed around $14.00 for 2 bottles and $50.00 for Walmart and Gas? The gentleman said yes. He said that the bottles were mine to keep.

I received the 2 bottles and there were no discounts. The cream worked a bit so I was content. I contacted them, but could not get an agent, so I left a message telling them there was an issue with the discounts (not received) I did not hear from them, nevertheless got them on the mail.

During a vacation with my family, I had the opportunity to access the my on-line banking and I realized that I was charged by Celtrixa $59.95 I tried to contact them but there was an answering system that said to call later or leeve message. I did not leave message because I wanted to talk to a live agent. Finally I got through and I was told that if I did not called before the 30 days I was going to be billed that amount for the creams. He also said that this was told to me when I first called to order the creams and if I did not hear it was on the invoice that I should've read. He said to me that because of the inconvenience, he was going to give me a $10 discount on the $59.95 and send me another bottle for free. I was not happy b/c could not get my money back but at least could get $10.

Today 1/10, I realized that after I talked to the agent I was billed another $49.95. This time I called and I was told that I was also told that I was going to be billed for the second bottle, and as a courtesy they sent me 3rd one free. I argued with the representative, because I was told the first time I called that I only was going to pay for s/h and the discounts I never received (I was able to cancel and get the 16.95 back). The second time around the agent said I was going to receive a discount of $10 for the $59.95 that I was billed, but conveniently forgot to say that I was going to be billed for the second bottle, as this agent said. I was very upset and demanded for the recording of the calls to be revised. I believed that the avarage person should have the right for this to be explained in a normal manner instead of triking people, talking fast for people not to understand, even hiding information.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.