Complain about a product or service

Body Solutions

Tanisha of Kankakee, IL August 2, 2009

My credit card was charged twice once for the shipping and handling and then the other for an amount that i didnt order or agree to pay. I want this charge off my account.

radostina of phx, AZ August 1, 2009

In January,2009 i went to this place called Body solutions laser& skin in Scottsdale ,Arizona,for LASER hair removal,particularly"Brazilian".I was given to sign a paper which of course states what it usually should ,for me not to have any rights.but i was OK with it,because i had other friends that have done that procedure and they HAD 100% hair reduction after 6 treatments.what i didn't know is that these people Scottsdale cosmetic laser or body solutions laser &skin,were using this Soprano XL laser,which is a lot slower working than the ones other places used before.

after 6 paid treatments for 450 i didn't see even 50% reduction,which of course upset me;the owner Kanna R decided to give me one free treatment and even after the 7th treatment i didn't see much of an improvement.what i didn't mention at the beginning is that a friend of mine also had 7 treatments with them and she is even worse case than me,i have seen her,she has all her hair growing back.and of course all this will get me upset,and i start calling the place trying to resolve the issue with the owners Kanna and Tim R.They obviously didn't want to speak to me and told their front desk employee to let me know what their email is and i should write them a letter.my point here IS,that they know their laser doesn't work as fast as the older ones, that's why the Body Solutions Laser and Skin sell these packages of 6 treatments, so their clients will come back to them for more treatments.

What are the odds of two different people (me and my friend) to start treat themselves the same area "Brazilian", and these two people have different body chemistry, different skins, different hair, and both of them don't have much of an improvement after 6-7 treatments??? they refuse to deal or talk to me,or resolve the issue in any way!!!

Khoanguyen of Silver Spring, MD July 24, 2009

Body Solution just charged me twice on my credit accounts. I had already complain about one of them and then they gave me full money back. But the second one, it was ordered even before the one that I received full money back and I didn't notice it. When I called my credit company to dispute mthis charge this afternoon, they acted like they had already sent me the product(in fact, I hadn't received anything from them), they had the exact tracking numbers of the product that was sent to my house by USPS on July 20 and then they told me to write the tracking numbers on the back of the packet and send it back to them so that I would have my money back. However, I didn't receive the product so how could I send it back and receive my full money back. They told me they would just return half of my money back to me if I didn't send their product back. But I have nothing to send back to them.

Khoanguyen of Silver Spring, MD July 24, 2009

Body Solution just charged me twice on my credit accounts. I had already complain about one of them and then they gave me full money back. But the second one, it was ordered even before the one that I received full money back and I didn't notice it. When I called my credit company to dispute mthis charge this afternoon, they acted like they had already sent me the product(in fact, I hadn't received anything from them), they had the exact tracking numbers of the product that was sent to my house by USPS on July 20 and then they told me to write the tracking numbers on the back of the packet and send it back to them so that I would have my money back. However, I didn't receive the product so how could I send it back and receive my full money back. They told me they would just return half of my money back to me if I didn't send their product back. But I have nothing to send back to them.

Rosemary of Mobile, AL July 22, 2009

I ordered free trial lotion and never recieved anything for 45 days. And really didn't remember requesting it. However 2 payments were made on my credit card in the month of June with no products having been received. Since then, in July, I received 3 lotions at once!29.99 and 49.90. I called twice and they acted liked I had never called and the started bargaining with me.

Whitney of Vincennes, IN July 17, 2009

I signed up for a trial setion for the cellutite treatments. I payed the shipping and the additional 29.95 was taken out of my checking account. Then another unauthorized transaction from body solutions charged my bakn account 49.90. Un aware of the transaction I want to know why the 49.90 was tahen out of my account.

Judy of Chula Vista, CA July 10, 2009

June 6, 2009 order the trial of the Body Solution. Had until June 17, 2009 to cancel before I was to get charged. On June 11, 2009 called and spoke with someone with a very strange name (it was a guy), I informed him that I wanted to cancel my trial period even though I didn't do the whole trial period. I gave him the information that he ask from me. He told me that I would not be charged, he gave me a confirmation, but at time, I am doing this complaint today, because I just received my credit card statement and I was charged anyway after being told that there would not be a charge. So once I get to work on Monday 7/13/2009, I will resubmit my complain with all the necessary information. But in the meantime, I am going to call them again and request my refund, if not then major steps are going to be taken.

danielle of syracuse, NY July 10, 2009

I ordered this system on 6/11/09 and was charged for a three month supply which is what i ordered, they said i would be charged when it shipped, i was charged 112.00 on 6/15/09, when i did not recieve the produt i called the number and was told by someone i could barley understand that my order had been shipped on 6/28/09 it is now 2 weeks later and i still have not seen the product, and i never recieved an email with a tracking number like i was supposed to accorsing to the ordering page.

I then tried to call them again today at that same number and it is now busy all the time. I checked my bank account to make sure i have not been charged anything else and saw there was a number listed next to the transaction, so i called that number and got nothing but a computer asking for an extenstion i predded 0 for the operator but she was busy so i left a message. My concern is that they have already gotten 112.90 out of me and that i can not get ahold of them to cancel my membership that will be charged every three months till i cancel which i am unable to do so cause the number is busy. i did send an e-mail with no response back

Michaela of Tulsa, OK July 3, 2009

Ordered product, never received, and they refuse to give me refund!!!

Jane of Maryville, TN June 24, 2009

I ordered a trial sample of Striation and only after I was through checkout did it tell me I had been entered into a monthly membership club where they would automatically charge my credit card every month . I am usually very careful about ordering online and I read everywhere on the site before ordering and nowhere did it say I would be entered into a membership if I ordered the trial version of Striation.

On my reciept it said I could cancel the membership if I called within 15 days. I called 5 days later and waited 20 minutes to get through to someone. I asked to be removed from the membership and the guy told me I had to send back the trial to be removed. I told him that I paid for the trial and did not voluntarily join a membership and if he would refund me for thr trial I paid for then I would send it back. He said they do not refund any money for the trial version and could not remove me from the membership unless I sent it back. He told me he would extend the trial for another 15 days and then if I wanted to cancel the membership I could call back. I told him I did not want to call back again because I was on hold for 20 minutes to get through and was disconnected 3 times and had to call back and wait through the 20 minutes each time.

Now they have charged my card for 59.00 this month . I called them again and told them to refund that back to my account or I will file charges for fraud and file a complaint with the authorities. The guy's name I talked to this time was Max. He finally checked with his supervisor and said they would refund my money and cancel me from the membership. I asked for a confirmation number for that and he seemed confised then said hold on a minute then he disconnected me. I called back again and got a different guy and asked to speak to Max. He said no one was there by that name but he could help me. SO again, I had to go through it all and argue with him over it. I explained that the other guy had already checked with his supervisor and all I needed was a confirmation number. After about 10 minutes of arguing he finally gave me a number and said it will take 3 to 4 business days to get the money back into my account. That was 3 days ago so I will see if it happens.

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