Complain about a product or service

Body Solutions

Robin of Bayshore, NY October 29, 2009

I agreed to take the company credit card which was Care credit. I originally was considering having these treatments to my face done but decided not to. When I called to cancel I was told I was already billed 8,000. They refused to credit my card although I had no treatments done. They are currently out of business and I am left with an 8000. debt plus interest..

Jolynn of Houston, TX October 9, 2009

Ordered and paid for a 4 month supply of product , however 3 months later my credit card was charged for 112.90 of unordered product. After checking and reading other complaints online found out that this company automically creates a regular membership with recurring charges for you, without notifying you of this. Have tried to call and cancel, but the phone number goes straight to a message. Have had to dispute the charge with my credit card company.

Andrea of Pikevile, NC September 16, 2009

I got the free trial, paid postage and handling. When I lost my job I couldn't find a # to all them, so I visited the website and sent them an email to cancel. I wailted and waited and never heard a response. Again, my bank statement had a charge for 86.00. I sent them another email, and asked them to refund my money because they caused me an overdraft fee, because I had already canceled.

Well, again I haven't been able to reach a live person, and I've had another overdraft this month because again they have taken money for a canceled product. By the way where is this product that I am paying for? I am very upset because again they have caused me unexpected charges at the bank!

Since our home has lost an income, the overdraft PLUS the amount of items being charged has hurt me financially, as if we were hurting enough already!

Judy of Newhall, CA September 11, 2009

I had seen the 14 day free trial offer for cellulite cream. I only had to pay 6.95 for shipping and ordered a sample on July 30. I received the product on July 16. After waiting for three weeks, a debit to my account for 55.50 had been withdrawn on July 19th. I only had the product for three days. I gave the cream a week, did not notice any differences, so I returned the item in the original packaging, within the 14 day trial period. I waited three weeks with no refund or response. I have sent three e/mails through their contact site and only received confirmations of receiving the e/mail. I tried calling and waited over 10 minutes with no answer. I am still waiting for some response.

Cindi of Carrollton, TX September 4, 2009

Had elected to receive the VIP Rewards membership for Body Solutions with the understanding that you could cancel your membership at anytime with a written notice to support. I have tried calling multiple times to cancel, there is no answer, just rings and rings and rings. The 4th time I called this number it did pick up, but no connection, no person, it basically disconnected me. I have continued trying this number for 3 days with no answer, nothing. They are continuing to bill me 85 dollars per month for this product that I have no way of cancelling.

Tamara of uniondale, NY August 31, 2009

Last year october I signed up with body solutions in Wesbury NY to have Endermologie done. It cost a total of 6000 for 40 treatments. I've been very consistant with my appts. I was very reconqnized in there and made friends with the staff. I started to notice fewer workers and they began to cancel my appts on a regular basis. I began to get very upset because I started to see no results because they was not consistant with my treatments.

After a few months they closed down without informing me that they were going out of business. I was so shocked that this had happened because I am still paying for those treatments, but with an help from a friend who has been in the cosmetic field for years she will be helping me put these scums away. I also wrote A. Diaz from shame on you who has been on their case. stay tuned to watch on channel 5 news because body solution will be behind bars with the information I have!

Jodi of Andover, KS August 31, 2009

I ordered the cellulite system called Body Solutions on June 10, 2009. This was a free trial. I was unhappy with the results so I mailed the product back in July. I noticed a charge from the company on July 31, 2009, in the amount of 29.95. I have called the company 4 times to have the amount credited back to my credit card. All four times I have been promised that the amount will be refunded in either 2-5 days, 2 days, 24 hours, or 2 days, respectively. Two of the representatives I spoke with were Daniel and Angel. I did not catch the names of the first two. I have yet to receive the credit for the amount.

Marguerite of Roseville, MN August 27, 2009

The phone number given to cancel the order and stop the billing did not work until today. It either was not answered at all, answered with a recording and then automatically cuts the customer off with no opportunity to talk to a human being or cancel. I also tried to cancel online and it did not work...the charges kept coming. Finally today someone answered the phone and stopped the orders supposedly and refused to pay for the shipping returning the product (which will cost me over 40 to return). The bank, Wells Fargo, will not protest the shipping charges that wont be refunded and says visa says they only can protest the costs of the product if i have proof of cancellation which was impossible to do since the number didn't work. This company should be forced to return shipping and forced to provide an easier way to cancel the product trial and not allowed to send more product until authorization received.

Debra of Elizabeth City, NC August 17, 2009

I never ordered a product called Body Solutions from them. My credit card was charged 158.80 along with a lot of other charges I did'nt make. Now I had to close my credit card account and dispute the charges. They show a UPS slip showing it was delivered to my door to the credit card company and they sent me a lot of paper work to sign and it has been an unnessary agravation.

Tanisha of Kankakee, IL August 2, 2009

My credit card was charged twice once for the shipping and handling and then the other for an amount that i didnt order or agree to pay. I want this charge off my account.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.