Apria Healthcare

My 2-month-old son is on an Apnia machine. Apria refused to give us the machine that my son needs until we paid them $70. I paid them at the time when I was able to contact my insurance company. They informed me I owed nothing. After I contacted Apria to inform them they were wrong and I wanted my money back, they agreed it was a mistake.

Three weeks after the initial payment when the mistake was found, I went to the office to get my check back after they assured me they would keep it, only to find out my check was no longer there. Apria cashed after they admitted they did not need it and told me they would have it for me. Six weeks later, I receive a check in the mail for the amount they stole from me made out to my 10-week-old son. After numerous other phone calls to see why, I am told you could have tried to cash it, but we cancelled it yesterday because you held on to it.

So now I have to wait another 4-6 weeks for a money that never should have been taken in the first place. I realize $70 isn't a lot to some, but we are a single-income family of four that has to do monthly trips to children's hospital. To us, $70 is a whole lot.

Apria has been billing me every month and I have paid them. Then, I talk to a friend who has a different oxygen company but the same Medicare and insurance that I do and she pays nothing as the insurance covers it all. I have called Apria several times for my refund and they always say we are working on it but no money so far. My guess is they are collecting from me and the insurance. You cannot make heads or tails on their billing.

I was prescribed by my Dr the use of a CPAP machine and Apria contacted me ffering to provide me this machine. They offered the machine and made me choose a facial mask to use with this machine.

Apria has been calling and financially threatening my self and my wife. They currently owe us $230 which they are refusing to pay. And they are also refusing to call my insurance company to square it away.

I was crippled in an auto accident and required the use of a wheelchair through April for 3 months. When I was able to walk, I called Apria to pick up their wheelchair, scheduled an appointment and they failed to show. I called again a month later and scheduled another pick up which they failed to show on. At this point, they began to call and harass me to say I owe them money for a wheelchair I have been storing for them. They continue to call and each time, they fail to send anyone out to pick up the chair but want money from me.

I have taken time from my schedule on two occasions. I have been harassed and continue to be harassed. I have left messages for Mr. Michael ** who is suppose to be the supervisor in charge and he does not return my phone call. I have been storing the wheelchair for the company and they now owe me storage fees and it has been since December that I have not used the chair. I have been through a horrible ordeal and this is causing me extreme anxiety on a regular basis.