Complain about a product or service

Advanced Wellness Research

Judith of Buena Park, CA February 26, 2009

Judith of Buena Park CA (02/26/09)
I order the Free Trail offer for S&H of 4.99. Received the product for 30 days with no invoice or return address. Call company and cancelled product wanted address to return product - they said could not return but no charges would be made to account. Feb 25 a charge for 78.81 came out of my credit card. I called and spoke with Ralph and he told me I did not cancel, so I was responsible for the next 12 months at 78.81 per month and could not cancel. I told him about conversation with Phillip and he said no record.

Too bad I didn't read the small print because I would pay the 960.00 over the next year. I called the credit card compnay and they told me they had over a 100 claims against this company in the last month and the only way to stop the charges was to cancel my credit card, which I did. I am out the 78.81 plus the 5.99 they took out for the S&H.

I have had to cancel my credit card and have incurred telephone charges, aggrevated my blood pressure and and out about 85.00. Plus I couldn't take the capsules anyway because they have caffeine which I cannot take - this is no where in the advertisements.

Julie of Bellefontaine, OH February 19, 2009

Julie of Bellefontaine OH (02/19/09)
I ordered their product and I am trying to cancel future shipments. They will not do it over the internet and no one answers their phone. I have tried on numerous occasions to call. All I want to ensure is that I receive no future shipments and that no additional charges are made to my credit card. Can you help me please? Thank you so much.

I have spent a tremendous amount of time trying to cancel this product. I am out 78 dollars and do not want to spend any more

Gwendolyn of Raleigh, NC February 3, 2009

Gwendolyn of Raleigh NC (02/03/09)
I ordered the product and I am guilty of failing to read the fine print. The capsules were delivered. I needed to return within 14 days for a full refund. I missed the 14 days by 3 days. However, I was able to speak to a live person and insisted that my order be cancelled. I wasn't willing to pay 80.00 plus for the product. The salesperson was very persistent. I finally asked him, what part of I do not want, did he not understand? We agreed that he would charge me 18.00 with a 61.00 credit. I got the credit January 21/09 and was charged another 81.00 by the company the same day.

I called and called. When I did reach someone they denied the charge. My bank confirmed. I was finally told to email to Service @ advance wellness research.com. Needless to say this was an invalid email address. I am out of 81.00. A big mistake on my part for ordering over the web. They've done a great job with scamming people. Once they get your credit card number that is it. For me, a lesson learned.

Money removed from my account after cancellation of the order. Then unable to contact by phone or email anyone. A TRUE SCAM.