Complain about a product or service

Advanced Wellness Research

Marlene of Morris, CT March 13, 2009

Marlene of Morris CT (03/13/09)
I ordered the Pure Acai Berry supplement for a 14 day free trial period and was to be charged only for shipping of 4.99 which I was. I cancelled the order by phone and spoke with a Aund 10 days after receiving the product and was repeatedly assured that I would not be charged anything further and did not have to mail back the product. I received my credit card statement to find I was charged 78.81 on the same day I had called in to cancel.

I spoke with a Shane to complain and state that I had called before 14 days were up and assured that I would not be charged anything except the shipping and he stated that it was 14 days from the date of order and not from when received!!! Who ever heard of that! It does not give you any chance to try the product because I received it 1 week after ordering. I was on the phone with him for 40 minutes and I finally got him too reimburse 70 out of the 78.81 and I asked that I would not get charged further and he assured me I wouldn't. After reading other comments I hope I see the partial credit and don't get ripped off further. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE SCAM ARTISTS!!!!!!!!!!

Laura of Huntingdon, TN March 12, 2009

Laura of Huntingdon TN (03/12/09)
Just like so many of the complaints i have read on this site, I too accepted the trial offer. I paid 4.95 and 5.95 for both the acai berry and colon cleansing formulas. I was charged for both and international fees. I mailed the pills back without opening them. Soon thereafter I was charged 78 and again 83 along with more international service charges. I received another package and sent it back also.I cancelled my card. But I cant get anyone to give me my money back.

I was on unpaid maternity leave and it was harder on me and my family financially.

Helen of Pearland, TX March 9, 2009

Helen of Pearland TX (03/09/09)
I ordered Asai over the internet (a free sample).a couple of weeks later they charged my account 78.81, and 2 weeks later charged my account 83.80, and have received NO orders other than the sample, which did not work. I have contacted them online, but received nothing from them, and have tried to call, but only listen to their music for 10-15 minutes and then get cut off.

Michele of San Diego, CA March 3, 2009

Michele of San Diego CA (03/03/09)
I ordered their free trial 4.99 Acai Berry. I was then charged 78.81 plus foreign transaction fees. 14 days later i was charged another 83.80 plus more foreign transaction fees. When i called to dispute, Roger told me he would cancel all future orders and there was nothing i could do to get refunded. After getting upset and asking for a manager, Roger told me he would refund 40.00 and i agreed.

But when i realized 10 minutes after getting off the phone they had charged another 83.80 not even 14 days later (friday) i called back and spoke to mayra who said she would refund the 83.80. she had no notes that i had called & spoken to roger or that my account had been canceled. I asked her to email me a receipt of the refund and she said she would, but i havent received anything.

This is a complete scam. And whats worse is, they have my debit card #. Each transaction shows up as something different on my statment so i cant block them. Bad News!!!!

currently i thought i was paying 4.99 and now 30days later, im in about 180 deep with them. I have a feeling this is not the end of it. Its my checking account and i think i may have to cancel it.

Michele of San Diego, CA March 3, 2009

Michele of San Diego CA (03/03/09)
I ordered their free trial 4.99 Acai Berry. I was then charged 78.81 plus foreign transaction fees. 14 days later i was charged another 83.80 plus more foreign transaction fees. When i called to dispute, Roger told me he would cancel all future orders and there was nothing i could do to get refunded. After getting upset and asking for a manager, Roger told me he would refund 40.00 and i agreed.

But when i realized 10 minutes after getting off the phone they had charged another 83.80 not even 14 days later (friday) i called back and spoke to mayra who said she would refund the 83.80. she had no notes that i had called & spoken to roger or that my account had been canceled. I asked her to email me a receipt of the refund and she said she would, but i havent received anything. This is a complete scam. And whats worse is, they have my debit card #. Each transaction shows up as something different on my statment so i cant block them. Bad News!

currently i thought i was paying 4.99 and now 30days later, im in about 180 deep with them. I have a feeling this is not the end of it. Its my checking account and i think i may have to cancel it