Complain about a product or service

Adrenal Fatigue Institute

JUDY of HEMET, CA May 30, 2009

I have been calling them since Feb, 09, which on Feb 4,09 they took 79.90 out my account, when I in fact had called them orginaly. To tell them I wanted to return this product they gave me return number and a ID number and I then mail back to them. So in March I tried to call them and I was given another number to call and they didn't have that product. So I was given 1-800 same reply other than to call Procter and Gamble so I did they do not have the product. And yesterday they told me to go to this web to customer service and no results.

Cole of Indianapolis, IN May 29, 2009

My experiences are all very similar to those found on the website. Tried to cancel during the "free" period. on the phone they acknowledged cancelation, but charged my card anyway for my next "subscription" but next shipped it. Fortunately, I am a long-time AMEX Gold Member and I have successfully distupted this and put a permanent block on them charging me more.

Frances of Land O' Lakes, FL May 27, 2009

I am due a refund of 42.45 since March, 2009 when I returned the product. I have proof the return was received and have given this company the information more than once. I have been told the refund was being processed each time I phoned since March. I called the last time on May 5, 2009 and Janet, the representative I'd spoken to before told me I would receive the refund in 7-10 business days.

I will call again today, but I don't expect any satisfaction after reading the numerous customer complaints on the web. I am filing this complaint in the hope that there can be some action taken to prevent this company from ripping-off more trusting consumers and to get the 42.45 refunded to my credit card, if possible. I paid the credit card bill without disputing the charge based on the assurance by the representatives the money would be refunded.

Martha of Ninety Six, SC May 27, 2009

Advertised on TV "TRY FREE 30 DAYS FOR 11.XX SHIPPING." I called and ordered but did not receive until third week after I ordered. I tried for one week, no results, and tried to call to cancell and return but the phone number is not in service, the web sight is not real-only fake-and the real complaint -- I got my bank statement today and Adrenal Fatigue had charged 97.56 instead of 11.56 shippinf as advertised. Never was I told that such a big charge would be made on my bank account. I am a senior living on SSA and can not aford any charges like this. I'm sunk/skunked/Scamed!

John of Syracuse, NY May 20, 2009

My checking account is 500 in the red because of Cylapril. I keep sending packages back. I don't think I ever got a penny back. What happened to these people happened to me as well. Their infomercial sure looks deceptive. Stations have to stop allowing them to buy airtime. AFI pretend to be articulate, intelligible people, but they're really crooks. This isn't the first time I was ripped off by a so-called diet pill. Next time, I'll get surgery. I'll still call them. If something's too good to be true, it just might be.

Donna of Toms River, NJ May 19, 2009

Call credit card company, ASAP. Say your card was lost/misplaced. They will CANCEL card, and issue a NEW card. The Adrenal Fatigue Institute will NOT have the new number. ALL charges will STOP. Reimbursement is another problem. Complain to FDA site about product misrepresentation. The FDA can fine them and/or remove product from market. Thank You for sharing. You saved me from FRAUD.

Toni of Boise, ID May 13, 2009

I saw this free trial for adrenal fatigue and so I read about it and thought why not try it. Since it is free, and I have been suffering fatigue for many years. When I placed the order it said I only needed to pay for shipping. They did say to cancel within 14 days of ordering otherwise I will be signed up automatically. I tried to call many times never had been able to get through. So I decided to send them an email to cancel. I wrote them saying I did not want to be signed up. I needed to see if the product in fact worked. If so than I would sign up, but why pay for something if you do not know if it is going to work for you.

Alesia of Mobile, AL May 4, 2009

They were suppose to send me a free month supply of Cyparil and end up charging me 54. I tried to notify them that I did not want their product and I got charge again.

jackie of Earle, AR May 1, 2009

I ordered the free trial offer- just pay shipping. Now I have 2 charges on my debit card which is a shock to me. I saw nowhere that there would be a monthly charge. I have attempted to call the company, but, you cannot get through. What to do?

E of The Colony, TX April 27, 2009

I ordered a "free trial" supply and without my knowledge and consent, I have been receiving a monthly shipment for a total of 4 months. I've returned 3 of the shipments (I have certified mail green cards showing the receipt of the packages) and I included a letter asking that all future shipments be stopped. I just received an e-mail saying they have shipped ANOTHER shipment and they, of course, have taken the money out of my account...again! I cannot afford this at all and I've now "lost" 200.00 on these shipments that I cannot seem to get a refund for! I did not authorize any more than the trial offer!

I'm totally open to advice and will be making a trip to the bank tomorrow to see what can be done! Don't order from these people! I've had several insufficient checks now because of the money that is drawn out BEFORE I ever get a notice that it's being taken! The charges are creating additional checks to go bad and it's becoming a VERY bad situation!

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