Complain about a product or service

Adrenal Fatigue Institute

Keenyetta of Fort Worth, TX November 6, 2009

I saw an ad for a free trial of cylapril in the newspaper, so i decided to give it a try. Once i called just for my free trial, gave them my card information, they started trying to sign me up for magazines and stuff i did not want, i kept saying i dont want all that just the free trial. So, i told the guy nevermind, i dont want it. He gave me a cancellation #.

A few weeks later, I get my credit statment and it shows they charged me anyway, along with 2 membership fee's for something i did'nt sign up for. When I called they told me there was nothing they could do, so i had to cancel my credit card. They also sent me a bottle of Optimal results to take along with the cylapril, well I started having side affects from that product, so i called back, to see if i could get info on this product.

The first guy could'nt tell me anything about the product, the second smart alec named Jeff couldnt tell me anything either and just hung up on me, The third person i talked to really could'nt tell me anything either, but when she described the pill, it was'nt even what i was taking, supposedly a new product. I was supposed to be getting a bi-layer product, but what i got looked like a broad spectrum. Also, the bottle says its distributed by NutraMed Nutrition Inc, no such company. Severe cramping, headaches, discoloration of urine (looks like orange dye).

Thomas of Durham, NC November 5, 2009

UNauthorized debit to my CC account for 3 month supply of Cylapril. This autoship order was canceled following the previous 3-month shipment that was also unwanted. They refused to reverse the charges to my CC but will takethe return with an RMA# and less a 15% fee. They do not acknowledge that I canceled the order months ago. The charge has caused my CC to be overlimit. I have overlimit fees and risk having my interest rate increase.

kathy of bayshore, NY November 3, 2009

They made an unauthorized debit from my bank account. They had my information on file already because I've tried product's in the past and one day they called trying to sell me a new product I said NO and they sent me the product anyway and charged my account.   SO i called them, had to send the product back at my expence and Im having a hard time getting my money back saying they have to make three attempts to credit my card and its been about 2 months and still nothing!

john of westboro, MA November 2, 2009

Upon purchasing my order I realized a short time later I really couldn't afford it so I cancelled first thing Monday morning. I was told it was too late and it would be shipped. I was given and RMA#. I reyurned it imediatly after I recieved it. I was told I shoud get a refund at about 30 days. I called on the 34th day and complained that I had not been credited. I was told that it should post within the next few days. that was on 10/20.

it is now Nov. 2nd and I still have not been credited. I do believe there is a criminal complaint here somewhere. I would like to find out how to bring a class action lawsuit against them. I was told I would not be charged a 15% restocking fee in the first phone call. the second call stated I would be charged. My total purchase was appx. 111.00. I feel this is robery on a mass scale. I would welcome any attorney to contact me.

dellann of Sunbury, OH October 28, 2009

i purchased the producr for adrenal fatigue, was not allowed to take it so i called and got a rma and also cancelled my order as well as any future shipments. was told that it would take 1-2 billing cycles to recieve my refund of 117.00.

now 3 months have passed called them and spoke with cs rep and was told that my shipment had no rma on it. i mailed it from the ups store and actually took a picture of it with the rma on it. now i 'm told that you only have 15 days from the time they issue the rma to recieve it and mine was past that. however ups shows it was 3 days after i shiped it that they recieved it.

PLEASE stopp these people. they are rude and discourteous because they know they are scammers. i think the us attorney general need to get involved. i cannot recieve a refund and i could use that money for something else. also the stress of the cnversation sent my blood pressure sky high.

Cynthia of FORT LAUDERDALE, FL October 9, 2009

I ordered the 15 day trial Cylapril on 9/26/09 (Saturday). The invoice says it was shipped 9/29/09. I picked it up from the post office 10/8/09. On 10/09/09 my card was charged 104.96. Sure they just made a mistake, I called the number on the front of the invoice. Explained I had not had 15 days to review the product, was told the 15 days begins the day they ship it. Even though it has only been 13 days, they already shipped out a 30 day supply and would do me "the favor" of returning 70.00 back into my account. I told them their way of doing business was unethical and I wanted no more to do with them. How can I be given 15 days to try something if it takes 12 days to get to me. Why would the clock start from the day it was shipped? Of course like all the rest of you I'm being told to call them when I get it and they will give me an RMA# to return it. The back of the invoice mentions less shipping and handling and a 15% restocking fee. But I did not tell them to ship me more. I wasn't even given 15 days!! Why should I pay to ship it back or pay them 15% to restock it. I talked to five people explaining this story--could never speak to a supervisor or manager. Also called the customer "care" line 888-772-8170. When I pointed out that it had not even been 15 days since I ordered it, the period then suddenly became 10 days, even though the back of the invoice clearly states a 15 day trial period. I googled the institute, thinking the president of this company has no idea how these people are treating his customers. I was going to write him and found this forum with everyone's experience being pretty much the same. Bottom line, these people are unethical which translates CROOKS. Buyer don't just beware be a non buyer.

Jon of Clinton, ME October 5, 2009

Apparently you people that have complained about the shady business practices of cylapril and the adrenal institute are "a bit nutty." At least that's what the customer service person said at the adrenal institute.

My wife ordered cylapril from an infomercial with the .97 shipping free trial offer, and not even a week later canceled the trial. She got the bottle of cylapril, but not the multi-vitamin(on back-order). Got our bank statement and 104 was taken out of our account. Called cylapril, and they told us that the "membership" was cancelled, and they have nothing to do with the adrenal institute, and she could not credit out bank account for the 104.

Called another number and talked to the adrenal institute, and they have no record of a cancellation and the product should arrive tomorrow 10/06/09, then we have to send the product back and would get a refund minus 15% restock and minus shipping. From what I have read we probably will be out the 104.

Donna of Chickasaw, AL September 30, 2009

I ordered a "Free 14 day trial" on 5/24/09.I was billed on my debit card on 5/29/09 for 18.74(1.99 for product and 16.75 shipping and handling). I was billed again on 6/15/09 for 84.90, All of this time I had not received my trial pack. I later that month received my trial and was billed another amount on 6/29/09 for 96.80. I went to my bank on 7/3/09 and cancelled my debit card as they continued to take money out of my account and at that time I could not get anyone on the phone. When you called you got the message that they were experiencing a high call volumn and the call would disconnect.I was finally able to get someone on the phone in and I spoke with Jessica who gave me a return authorization number on 7/24/09. I called back on 7/28/09 and spoke to Patrick (who was very rude and obnoxious. He told me that they would take 15% and postage out of my refund. I asked for a supervisor and he told me the supervisor was not available to talk to a customer.I called back on 9/3/09 and spoke with Nicole and was told it could take up to 3 billing cycles? for my refund check because I had cancelled my debit card and they would have to send me a paper check. I still have not received any refund from them 9/29/09/.

Ken of Lake View Terrace, CA September 28, 2009

Regarding Adrenal products Cylapril and ChromAcai: I ordered the 30-day money back guarantee trial for both the Cylapril and ChromAcai supplements on 8/25/09 via website (https://www.cylapril.com/?mid=501641). The products absolutely did nothing for me. The shipped order included the 15-free trial and the first 90 days of the product with an automatic shipping for another order in 90-days. I called their support number (877-875-4924) on 9/14/09 to return the unused and unopened 90 days supplement.

The customer service rep (Billie) was rude and argumentative once she was unable to talk me into keeping the order, a very rude person. She relayed that there would be a 15% "restocking fee". I questioned her about this as I was unaware of this deduction for the money back guarantee. She said that it was on the website. I've checked several times and I still can't find the notice that there was a 15% fee for returned items. At that time, I canceled all products and requested a status which Billie relayed there were no outstanding orders and the account would be canceled.

However, I received an additional order for the ChromAcai on or about 9/20/09. I called their costumer service number again on 9/28/09 to obtain the required RMA number to return the product. Again, the customer service rep (Jeff) was rude and uncooperative at first. When I pointed out the previous call and cancellation of all products and obtained the RMA number. Jeff relayed that there would be the 15% charge, this time it was called a "handling fee".

Anne of North Ogden, UT September 22, 2009

I ordered Cylapril on 9-9-09, was told I would be charged .97 for one week trial. Then on 9-21-09 I was charged 104.96. I have not as yet received my one week trial. I was told by Adrain that I should of called the company and reported it, that I had 7 days to respond. I told her I didn't even have a telephone number to call. She was extremely rude. I asked why my account was then charged the 104.96. She said that I hadn't cancelled in the first 7 days so the next order was shipped. I again told her I hadn't received anything from them. She again told me that I would of needed to call them within the 7 days. She basically talked in circles telling me it was my fault that I didn't call and cancel. She then said she was done talkeing to me about it. I called back and talked to Scott who was a bit more helpful. He gave me an email address and several reference numbers. I tried the email address which was invalid. I tried serveral more times with the same outcome. I called the company and was given another email address. I had to google the company to find more information which got me NO-WHERE! I am so frustrated with this company. It is a fraud. I don't know how to get my money back.

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