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Jennifer of Selden, NY, writes:
On 10/9/99 I purchased, paid in full,
a display unit with understanding that it would be delivered
on 12/4/99 (which it stated on my receipt). On 12/3/99 I called
to verify the approx. time of delivery to which I was told that
I was not on the delivery schedule. The salesman on the phone
(Peter who was my original salesman) had asked if I wanted to
reschedule for another day which I had replied that even if
I did there was no guarantee that I wouldn't get "bumped" again.
He agreed with me on that point and
started getting nasty with me because I expressed my unhappiness
that no one had called me to tell me that I was not getting
my furniture on the day promised. I didn't reschedule but I
did call another WFO to try and get some answers. That salesman
was Scott who told me that he couldn't help me at that point
but would call me on the following Monday 12/6/99 which he in
fact did.
Scott then proceeded to tell me that
my original salesman did not place the order with the company
who makes the unit and to make matters worse he( the original
salesman lied to me about the day of the week in which the unit
could be delivered. The company that makes this particular unit
only delivers to my area on Wed or Fri NOT SAT. He and I worked
out another delivery date of 1/5/00 he called the company and
verified that that was a good day for them and he told me to
call him a few days before to double check. SO on 1/3/00 I called
and I was told at that point by Scott that the unit was yet
again not ordered but I could have it on 1/12/00.
By that point I had had it and cancelled
the order. I was told by Scott that it would take 2 wks to get
my refund on my Credit Card. I called the main head quarters
of WFO on 12/6/99, 1/3/00, 1/4/00,1/5/00,1/6/00 and left messages
on their machine. to this day I have not received any phone
calls back other then from Scott when I call him directly at
the store.
On 1/16/00 I called the main headquarters
again but this time the number was disconnected. So on 1/18/00
I called Scott again and told him that I had already reported
them to the Better Buisness Bureau and that the 2 wks had passed
for me to get my credit back. He gave me a whole song and dance
and called me back on 1/19/00 leaving a message on my machine
saying that the best they could do would be the end of next
week (which would be today Friday 1/28/00) for my credit and
I still do not have any credits on my credit card. I call the
bank everyday and nothing. I left a message at the store today
telling them that my next step is small claims court. I am out
$429.21 and the aggrevation is getting out of control.
Jennifer is on the right track
and should hurry to Small
Claims Court without further delay.
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