Stainsafe

They claim that when you purchase the warranty, it will cover everything. Be warned! When you make a claim, you have to know what the stain is exactly - see what's covered and give them something from the list and make sure the stain was discovered within the last 5 days or it will be denied. Oh, and if you have one denied claim because you say you didn't discover the stain within the last 7 days and one denial is on record, forget it; they will continue to deny all claims. How could this company still be in business?

My son purchased the above from American Signature Furniture in 2005, with the 7 year warranty, which is up this August. The furniture is literally destroyed from August of 2011 to now. The leather is peeling over the whole sectional and ottomans. He bought the condo for investment, and spends only 20 days a year in it. 10 days in the Spring, and 10 days in August. The furniture is in a dark room with air, over 11 months out of the year. It has to be defective. We registered the complaint with the store and insurance company, and they displayed little interest, and denied any claim, noting it wasn't reported right away. I own a condo below my son's, and he asked me to check it out when I come down in January. It had to happen almost overnight. You would think the store would have shown interest in what they are selling.

My husband and I purchased furniture and Stainsafe warranties on everything totaling over $10,000 from the Room Place. Stainsafe warranties our items for 5 years. One of our leather sofa sets was delivered used with animal hair in between the seating areas. Stainsafe said there was nothing they could do until having the sofa a year after the manufacturer's warranty runs out.

The Room Place would not do anything for us because we did not report the issue within the 3 days of delivery. About a few months ago, I started to notice the seating area on the sofa was cracking and I've only had the set for almost 3 years. I tried to call Stainsafe, but the number was not working. I sent a few emails to them and they were all kicked back to my inbox. I called the Room Place to find out how I can reach Stainsafe, and I was told Stainsafe filed for Bankruptcy in 2009. The Room Place said they are going to handle the warranty.

I was a little upset because I was never notified of this happening. I sent in 4 pictures of the damaged area with explanation to the email the rep gave me. I was told I would hear back in 5 business days. Well, I've been getting the runaround from day one with the Room Place. I made several attempts with emails to touch base on my claim and finally after the 4th attempt of threatening with a lawyer, I finally received an email. Needless to say, a tech was sent out. The gentleman told me he couldn't fix the problem and he would tell the Room Place they needed to order 3 new seating areas for my sofa.

The tech sprayed something on my sofa and said it would help prevent the leather from further cracking until the sofa is fixed. He told me I would hear back from the Room Place in 5 business days. This was a month ago. I called the woman I spoke with that was handling my claim. She said she was sorry, that they were very busy with claims and backed up. She told me after reviewing my claim, that the tech noted he fixed the problem and the case was closed. I was enraged. I told her this was not the first time that the Room Place stuck me. I told her the tech said he needed to order 3 new seating areas.

The woman then began to tell me that the manufacturer discontinued my set and there was nothing they could do. So I told her basically I paid all this money to warranty my furniture from you and I can not have it fixed. She said she was sorry but there was nothing she could do. My questions are why was I not notified of Stainsafe's filing? And can I get my money back for the warranty from the Room Place?

We have a discolor issue with a leather love seat. When I contacted Stainsafe to have a tech come out to inspect the problem after about one minute on the phone, they determined it was not a warranty issue. Immediately I started to research this online and found several complaints similar to mine. Has anyone filed a complaint with the Attorney General's office?

I purchased a $1,600 furniture from American Signature Furniture with seven-year warranty from Stainsafe, Uniters North America LLC Riviera Beach, FL. We have experienced a tear on the inside piece of recliner sectional causing worn places, and a tear on the leather. We filed a claim so they sent technician to fix per the warranty contract.

The tech could not fix it and reported it to service representative. He sent pictures of the damaged leather and the location of the damage on the furniture. He agreed that the damaged piece should be replaced. He was no more than five minutes out the door when I received a text message stating that the claim is denied due to normal wear and tear not covered under the terms of our agreement.

Our agreement specifically says that "it is covered during normal residential use." I filed the "Letter of Dispute" certified mail, (sent a copy to American Signature Furniture in Sunrise, Fla). I included all the items, sales receipt, copy of warranty, pictures they requested and waited for a reply. I called after three weeks to be told that it would take 30 days to review our claim.

Upon the 30th day, I called again and was told that it would be a few more days and to call back in 48 hours. I called back two days later and was then told that it would be a few more days. That evening, I received a text message saying that our claim had been denied. I have been trying to reach someone to return my call to discuss the claim further.

The service reps only read verbatim what I have already been told and they are ignoring my requests to speak to their supervisor or the person who researched my claim. I have attempted to send yet another letter to the claim dispute department. Any help or advice that you can suggest would be appreciated. We feel like they are ignoring our claim and expecting us to give up trying to recoup our $199 or the Warranty Service as quoted in our contract. Thank you.

I purchased a $1800 worth of furniture and $500 total in extended warranties. I was told no matter what happened, it would be covered, especially since I had kids and animals. The kids let the puppy on the couch and it peed. I have been trying to reach Stain Safe or someone for months and no number works and no response to email or fax. Now I have a ruined couch and I am out the additional $500 as well. The couch, which was a Stratford Sectional is ruined. I have no idea how to clean it and cannot get it replaced because Wickes is out of business, too. I am out a total of about $1500 just for the warranty and couch, not to mention I now have a mismatched chair and no couch to go with it.

I can't contact the company for a warranty claim.

I found numerous complaints about Stainsafe on your site. We also have a warranty purchased for them through Harlem Furniture. It looks like Stainsafe is gone but I think Harlem is honoring their warranties. I called Harlem Furniture customer service at ** and chose the Stainsafe option. They are sending me a cleaning kit for my issue.

On Sept. 9, 2010, I filed a claim with Stainsafe. They requested I fax or send them a copy of my invoice #, my claim # and everything else they requested via mail, since I do not have a fax. I just called them today to find out what was going on with my claim. They said they did not receive anything from me and waited 30 days and then closed the claim. Nowhere on the warranty does it state they need to receive it within 60 days. I asked to speak to a supervisor and waited a good five minutes until a recording came on and said someone would call me back. I have not heard from them yet!

I protected my living room furniture with Stainsafe protection at the time of purchase. I called 2 different contact numbers to report a claim. One is disconnected, and one rings forever with no answer.

I had purchased my living room set from Harlem furniture and a warranty of 5 years covered by Stainsafe for the fabric. The other day I accidentally stained my sofa. When I tried emailing the claims department the email did not go through, then I tried calling them and the 800 number had been disconnected.

We purchased our furniture, couch and 2 chairs in Naugahyde in 2007; I just made several attempts to call them and even sent an email that came back undeliverable for some repairs. No answer on the 1-800 number. I will be going back to where I purchased my furniture to advise that this company is out of business and we have lost our $500.00.

I purchased a sofa and love seat from Bay Furniture in 9-23-2003. Since then, Stainsafe has had to service my springs in furniture at least 3 times. Today 5-3-2010, I called because the clamps holding the springs have broke again. I paid $1612.49 for the furniture and I paid $192.59 for the 7 year warranty. The furniture wasn't delivered until 11-15-2003, so I still have a few months on my warranty and of course cannot contact them. They were here last year to service 6-2009 for the same problem. Whatever happened to the lemon law!

Apparently, I wasted my money too. I purchased the 7-year warranty when I purchased new furniture from Wickes. When they went out of business, I was also told it would be no problem because the warranty would still be valid. However, when I tried to call today but the phone number is disconnected and the website is gone. I lost $225 of my money.

I was sold a warranty. No one answers phone anymore. Is the company closed?

I went to file a claim and found out they are no longer in business. I never was notified or returned my money for something I paid for with a company I thought I could trust. When I found out Wickes was going out of business in my town I called them and they told me not to worry. Any claim I might have through out my contract would be taken care of (no problem). Now, they don't respond to phone calls (no such number) or claims online. I don't know what to do now. If they would just give me back the $160 I spent for this plan I would be happy. I will never buy a warranty again. I've learned my lesson, the hard way.

every time I call for a claim they find a way to deny it, wear and tear not included they explained when I brought it, tears, staining, etc all covered for 7 years, I am in my 6th year of purchase, I asked to cover a fading stain, they said it was normal wear and tear...without seeing it,

also you have to use the product provided by them...can't buy another bottle. if you run out, and if not used, can void warranty, if you can't get another bottle, how can they void u, what a scam.

I paid over $200 for nothing,they repair nothing at all, I called again, about fading and discoloration , and a tear.they came out once 3 yrs ago with a paint substance, I still have it, it was so bad the color and oil seperated within 24 hrs, I am glad I didnot apply it, then, I called about a stain, discoloration, they said because I said it could have been wear and tear, discoloration it was not covered, so what is? what do they fix?

We purchased a 5 piece bedroom set from JC Penney in March 2006. In July 2008 the drawers on my wife's dresser began to break (the glide had broken). In August 2008 Stainsafe issused a full item replacement authorization. Less than a year later the drawers on the night stands and other dresser began to brake as well. Stainsafe sent a tech out who said that he could not fix the problem and the problem would just keep reoccuring.

After the tech contacted Stainsafe, they now said they will not cover the problem at hand and will not replace the nightstands or other dresser. How can they approve a full item replacement for one item and not the others? If I have just the one dresser replaced I will have a mismatched bedroom set wih actually only one piece that works. Our drawers continually fall out of the dressers on to our feet. I never thought I would buy a beautiful bedroom set from a reputable company only to wind up with defective furniture and a warranty company that will not hold up to their warranty.

I signed up for fabric protection to my couch and love seat when I purchased it from Wickes Furniture in 2007. Now I need services for my couch and guess what..... Of course I cannot get in touch with Stainsafe. I try to call and the phone just disconnects, I try to email but cannot enter any information on the complaint form. Just another cosmuer rip off. Usually I don't purchase this kind of stuff and this is the reason why. Never again.....

I have read so many online complaints about this company. I wish I had known this before I bought my 5-year warranty on my couch. I spilled red wine on my light green couch, filed a complaint that very evening and after 2 months, a service technician showed up at my house to "treat" the stain. He bleached out my couch. It is ruined and after another few months of phoning Stainsafe/Global Care Solutions like a wild woman, they have informed me that they cannot replace the slipcover because the store where I bought it went out of business. They cannot order directly from a manufacturer. Convenient, isn't it? So I can go into a store and order a new one, but my warranty company (who ruined my slipcover) cannot.

They are refunding me the $159 I paid for the warranty, which will not pay for a new slipcover. I have a bleached out couch courtesy of Stainsafe and they could care less. I am writing letters to the president and COO, I have contacted my local news agency, the Consumer Protection agency and next is small claims court. I am not going to settle for anything less than what is owed to me. Never buy a Stainsafe Green Gard warranty!

My four year old threw up on our couch yesterday morning. My wife and I clean the sofa two times, we can not get the smell out of the sofa. I called Stain Safe and was told that my claim is denied, because we do not have a stain, we have an odor!!! We bought the warranty because of the children. They are saying that no odor's are covered, I wish Harlem furniture would have told us that.

No refund for the remaining years of the stainsafe warranty, the sofa is useless to us. A 1300.00 leather couch that has to be thrown away. I spoke to a manager named Adrian who stated that they do not do any types of refunds at all. I spent 3600dollars in furniture and purchased stainsafe for all of it. I only wanted my prorated money back on the remainder of the warranty.

I called to report that the fabric was coming off of the piping on my couch cushions. She left me on hold for a while and came back to inform me that it is not covered under this warranty plan. It states on my warranty that all rips, tears, burns, punctures and most pet bodily fluids stains. She said that because it wasn't an accident that it wasn't covered. This plan is a rip off. DO NOT EVER BUY THIS PLAN. IT IS A WASTE OF YOUR MONEY! This is the second set of cushions that I have had on this couch in 6 years.

I purchased a new chaise lounge microfiber sectional with ottoman from a local furniture store, back in March or April 2008. On Thursday, October 2, 2008, my cat, who wasn't feeling well had an accident on one of the cushions of the couch... a small seat cushion. I called Stainsafe the very next day to report the issue. They wanted the receipt and other information, that the store sent in to them for me. They said they'd send a tech, then they didn't get his report, so he resent it, then they couldn't do anything, the spot had to be cleaned again... ect.

It is now March 6. I just called again today and was told that the replacement cushion was requested January 21, 2009 and can take 8-14 weeks to arrive. When I receive it I have to call Stainsafe again to schedule a tech, which can take another 4-6 weeks. This has been going on since October and I am so frustrated. If you try to complain to the customer serivce people, they get annoyed and put you on hold forever and just repeat the same line like a robot, which is more frustrating. If it were their furniture, I hope they could only be as patient!!!

Cat urine on a cushion, which has been sitting in the fabric for months, soaked through the cushion, I'm sure.

Reading some of these articles makes me feel like Stainsafe was and is a shaddy business, i too had gone through hoops, various messages, waiting and waiting over 7 months to finally get our couch recliner repaired. Now our loveseat recliner is hooped and I have a warranty claim in Dec./08 and was told ONCE AGAIN a technician would call in 5-7 days, it's now 2 months, the number does not go through the the US contact # Global Care is not affliated with Stainsafe but they can bring up my warranty #?

Seems [wrong] to me with them not honouring their claims. It seems I will have to be out of pocket to repair our loveseat, thank goodness our sofa got repaired but I'm scared to use it. And the company I bought it from seems to be going out of business. I would love to sue them somehow, class action suit, if there was somehow to contact them to send the papers to?

i purchased a 5 year warrenty for my faux suede couch and love seat. They said they would cover anything that happened. So one night my dog peed on my couch. I phoned the very next day to let them know. They said that someone would be out to look at it. I phoned about 2 weekes later and asked if they were still sending someone. they replied no because now it has been too long. And they said that the two cushions that were peed on would be replaced. They said they would be sent in the mail.

two months later i phoned them and asked why i havnt gotten my cushions. They said that colour had been discontinued I then told them that something has to be done. They then replied that the couch would be replaced. Now a month later i got a letter in the mail saying that they were not going to replace the couch and they were going to give me the remaining amount left in my warrenty ($78) WOW. So i was fumming. I made a call for a local person to come simply clean my cushions and they came the very next day.

Now 5 months later I still have not recieved the cheque and now they dont affiliate with canada. Now I cant get a hold of anybody and people are so rude to me. What I just cant beleive is that they are treating people [badly] and they dont care. It was a simple clean and they couldnt even do that.

Purchased a leather 3-seater sofa in August 2004 and purchased the elite-7yr leather protection plan since it would cover if a child pirced it with scissors! 4.5 years later, the leather looks bad and has 2 rips in it with a 3rd on its way. I tried contacting Stainsafe via email and phone with no luck. all numbers are either not in service or are no longer affiliated to Stainsafe Canada. One number wouldn't receive my call due to my location. Register electronically via their website; no chance, it doesn't not accept Canadian postalcodes even though it asks for it.

When I called the help line for registering they told me that Global care is no longer affiliated to Stainsafe since December 2008. Luckily I purchased from a small town store with big reputation and they have promised me that they will take care of the rips if Stainsafe fails to come through on their warranty. Let's wait and see....

I could be left with a soon to be un-useable sofa as the rip is getting bigger. It's hard to keep a 2 and 4 yr old off the sofa. In the current economic situation we cannot afford to just give up and buy a new one.

We bought a 5-year protection plan for a leather couch, chair and ottoman in 2005. There is a flaw in the arm of the chair that we're hoping to have repaired as per the terms of our plan. Fibrenew came out in Nov to in November, but to date we've heard nothing back about the chair. I phoned Global Care LLC in the US and they told us that they no longer managed the affairs of Stainsafe in Canada. Can we file a class action suit?

A $1000 leather chair looks like a cheap piece of vinyl-upholstery!

Purchased a leather sectional in 2004 from a small furniture store. We were recommened to buy extended warranty to cover any accidents that may happen to our $5000.00 sectional. The first claim was in August 2004 right after it was purchased as the couch was tore when moving it in. The claim was dealt with in a short period of time. Now, we have an outstanding claim since Jan 2007. They have been so slow with repairing the hole it is now larger then an adult fist, it was the size of a dime to start. They sent Fibrenew out to examine the damage and he sent his recomendation to the warranty company.

To make a long story short after 1.5yrs. they decided to replace the entire couch as the leather is no longer in stock. We received a letter in May 2008 stating that they(Stainsafe) will be issuing us a cheque for the amount of the bill of sale to replace the couch. My husband and I went to the store to find new furniture to replace the other. Now, 8 months later there is still no cheque and the store is unable to reach Stainsafe, all numbers are no longer in service.

We have this $5000.00 sectional with a huge tear that would have been really east to repair 2 years ago. Now, what do we do. They(Stainsafe) are not upholding there warranty. Beacuse they are in the U.S it is much harder to reach them then if in Canada we may beable to have a bit more recourse. I will never purchase another product from a store if their warrany company is stainsafe. Now, will the store stand behind their customer?

My wife and I noticed some tearing in the fabric at the back of the couch. We tried filing a claim with Stainsafe. On Sept 11, 2008 I was finally able to submit my warrenty claim after 5 tries due to the fact they could not read my invoice. So after paying a copy center to get the same result I did, they accepted my claim. They sent me a letter dated Sept 30, 2008 for Part Replacement Authorization. Said the part will be shipped to OUR house with in 8-12 weeks and if we needed a tech to install we should call after we get the part.

I call January 5 2009 to find out the status of our claim. First I am told that the part was sent out in October to the retailer. (But the retailer had declared bancruptcy and was no longer in business). Then I was told they are going to basically refile the claim, and I would have to wait another 8-12 weeks. So today (January 12,2009) I call back again and spoke to them and now the new story is I will be recieving a letter either Thursday or Friday. They at first wont tell me what is in the letter because it comes from aother department.

After getting a supervisor, she proceeds to tell me that the letter is basically stating they cannot get the part for the couch and since the retailer went out of business that they are going to prorate my payment and send the rest to me. I informed them that the manufacturer is still in business and in fact opening stores in the Philadelphia area. They tell me that they only deal with the retailer and not the manufacture, but no where on their warranty paper does it say that.

I purchased a Leather couch along with a five year Stainsafe Diamond Coverage Warranty on February 16th, 2004. On December 17th, 2007, I was cleaning the couch and discovered that the seams were cracking and peeling on the recliner portion. I filed a claim that day. Nothing has happened. I re-filed again in August and they denied it because the receipt was illegible they claim. I sent a very clear and legible copy again and they denied my claim because they said it was not filed within five days of the first occurence. I responded that I originally filed my claim back in December of 2007 and they have not taken any action since.

I now have a five piece sectional couch (leather) that has a two recliner section that looks terrible because of all the leather cracking and peeling and a warranty that Stainsafe refuses to honor.

I contacted StainSafe about a cut in my sofa cushion. I was told to fax over a copy of my receipt and they would send me a new cover in a few weeks. A few weeks passed and I heard nothing from them. I then contacted Stainsafe by email and received an automated response say they would be back to me in a few days. After a few days and no response, I emailed again and was told again to send a copy of my receipt and they would get back to me. Still no response.

By this time the cut is getting bigger and afraid to sit on the cushion for fear of further damage. I called Stainsafe again, and after 20+ minutes on the phone I finally got to someone that said they couldnt help me because the claim was closed. I was also told that since the damage was caused by a third party contractor who had come out from American Signature to fix a lump in the sofa, that the claim would be denied. I requested a supervisor and was told very rudely that she wasnt going to do anything for me either. I demanded a supervisor, whom was very rude and would not let me explain the situation to her.

After trying several times of trying to explain everything, the supervisor hung up on me. I called back to speak with another supervisor, and she also was very rude and said they wouldn't do anything for me and that I needed to contact American Signature since they caused the damage. When I purchased this warranty, which was two hundred dollars, I was told that the warranty from Stainsafe would cover all damages, spills, tears and burns. I have contacted American Signature, which was very happy to help me with my problem. Stainsafe does not hold up their warranty and makes all attempts to make sure they don't have to fix anything. Have not been able to use couch for fear of future damage.

I purchased the 7 year diamond supreme warranty for fabric. Stainsafe agreed to replace 2 cushions that became ripped. I was sent a letter on Oct 15 2007 and it said that I should respond if I did not get the parts within 12 weeks I have to contact within 14 days. I did contact multiple times, the last time being dec 19, 2007. This wasn't good enough. I should have contacted again. My claim was closed. I spoke to multiple people and they refused to let me speak to anyone else.

I have a couch that is ripped and a scam that I paid $175 for. argh!!

On April 27 2005 I purchased a leather sectional sofa from a company called Better Shade the sectional cost us $4800.00 before taxes and we also purchased the suggegested 7 year warranty from stainsafe for the price of 257.00 in total with taxes the price came to$5815.55. Within one year the furniture began to crack and peel so we got replacement cushions from the manufacturer as it was still under their warranty.

After another 9 months the same thing happened so I contacted Stainsafe and they began the process of filing a claim for us, we had a tech come and look at the furniture, then Stainsafe sent us a letter stating that they had authorized a full replacement of the furniture and advised us to go and pick out new furniture and we did that.

Our new set has been sitting in a warehouse for three months because Stainsafe has not released the cheque to our furniture company and every time we call to find out why they give us the run around I cant seem to speak to anyone of authority they dont return my calls or the calls from my furniture company. I am very frustrated to why they wont honor the contract we have with them and why cant I speak to anyone about this their customer relations are disgusting I would not recommend anyone to purchase any of their services they are frauds as far as I am concerned.

I have spent numerous days trying to contact this company. My frustration is making me feel bitter towards warranty companies in general.

I purchase a king size bedroom set at Huffman Koos and along with that a warranty for the set from Stain Safe valid for 7 years. A few years down the road, all drawers from the dressers started to loose and would fall when I opened them. I called the warranty services and provided them with information and everything they requested, never heard from them in a couple of months so I called. They said the set would not be covered for service because Huffman Koos had ran out of business and therefore there was nothing they could do. The funny thing is when they offer the services at the furniture store they tell you that Stain safe has nothing to do with them, you are just purchasing a warranty from a different company, But my story does not end there.

I also purchased at the time a set of leather sofa and love seat at Levitz and along with that a 7 year protection plan also from Stain Safe and a few days ago the love seat got a big rip on the back cushion and both sofa and love seat have discoloration all over them. Again I contacted Stain safe about the problem. First of all, they do not provide a number where a human can actually talk to you. In order to talk to someone I had to go online and get their number from the sales department i order to trick them into listening to me. I faxed eveything they have requested and they keep saying I no longer have the service despite of sending proof of 7 year coverage. They say everything have to be in writing which I have done and so far nothing has happened. Its past 30 days and I have not heard from anyone and they keep saying that they have received nothing since I have proof that I faxed them everything.

This is an update to my previous post. Stain Safe is still garbage, but Macy's has redeemed themselves in my mind by honoring the warranty themselves. They apparently have someone on staff to oversee Stain Safe's decisions and Macy's decided that they treated me unfairly.

Macy's should still be held accountable for working with a company as dishonorable as Stain Safe. When a company associates themselves with places like Stain Safe, it makes me question the company's integrity. That said, Macys's is sending me a coupon to replace my furniture. I'll keep you posted as to how that turns out.

They do not honor their warranty. After being denied a legitimate claim, I called several additional times, making slightly different claims. In all cases the claims were denied. The agreement with them is worded in such a way as to ensure that they never pay out a claim.

In my case, I recently found a rip in my 2 year old couch. They said that it was a manufacturer defect and was therefore not covered; only accidental damage is covered. I called again and told them that the rip was accidental. They said that it looked to be intentional and they would not cover it. They will also deny your claim if the couch has any additional damage.

I paid $200 to Macy's for a useless warranty.

On 4/17/05 we purchased a sectional from Home Gallery in Palmdale, CA, we also purchased in good faith the warrenty through Stainsafe for an additional $239.95. On 9/21/07 we filed a claim with Stainsafe. Over the next several months we called & supplied them with additional info. On 10/1/07 we spoke with Laprica @ stainsafe who informed us the claim was pending & we would receive a post card w/i the next week. Well that never came.

On 1/14/08 we emailed & called spoke with Ezzieola, who told us the material was discontiued & have Home Gallery fax them more info. We called back on 2/4 & they had no record of the info from Home Gallery, we had them again fax the info. On 2/11/08 spoke with Tamika, who said if we did not hear anything in 7-10 working days to call back. Heard nothing. After repeated phone calls we still hadn't resolved anything. Now Home Gallery is going out of business & cannot order us a new sectional.

Stainsafe is now saying that they only have to reimburse us a portion of the purchase price of the warrenty. Yup, read the warrenty, if the place of purchase is no longer in business, they do not have to honor the warrenty. So we actually never got anything out of this warrenty, so we're not quite understanding why the entire purchase price of the warrenty is not refunded.

We are now out the purchase price of the furniture, $2600.00 + the cost of this supposed warrenty which is $240.00 + all of the time & trouble we have gone through the last 8 months trying to get them to honor it.

I purchased a sofa and chair along with the StainSafe Fabric Protection Warranty. Within 7 months the threads on the furniture (especially the cushions) began to unravel. Stainsafe asked for pictures, which I sent, and 5 days later wrote me an email denying the claim because they don't cover unraveling threads. I will never purchase a furniture warranty again. It's a rip off.

Now I have to purchase a brand new sofa/chair set and it has not even been a year since I had this one. If I had children I could understand, but no one sits on this furniture except me. This is ridiculous and an unnecessary added expense.

I purchased a leather couch in Jan.'05 and along with it a 5yr. warranty through Stainsafe. After a little over a year the cushions began coming unsewn from the couch and we made our first claim, which was promptly denied as they don't cover that. In May '07 our dog got small drops of blood in numerous places on the couch. We notified them immediately through their online claim form. That was back and forth for some time, as they claimed they did not get a complete form, they did not receive our pictures, they did not receive copies of the invoices and warranty. We even at some point got confirmation that things had been received and then in the final decision they stated that they did not receive the information and if it was not received within 30 days they would close our claim.

Shortly after that (in less than 30 days) they sent us a card stating that our claim had been denied because they did not receive all of the needed information and since we were initially given 30 days to resend the information, we did and they sent us back a refusal because it was a duplicate claim. I have quite a thick file on these people.

Then in July our puppy chewed up a pen on the couch and left a huge stain. We started the process again, got the same run around again. We mailed copies and emailed copies of the needed documents and were afraid to touch the stain. After literally months of going back and forth and requesting that they reconsider they kept us hanging until right around Christmas we received a letter stating that our claim and dispute had been denied and that we should never have been sold the warranty in the first place because the sofa had been sold as is which was explained on the invoice that it was discontinued and therefore could not be returned. I have never in my life seen any company work so hard at trying not to honor their obligations. I will never even shop again in a store that associates with Stainsafe.

I wrote the company that I bought the sofa from and sent them a copy of the final response from Stainsafe and they refunded the price of the warranty and assured me that they no longer have any dealings with this company.

In 2005 I purchased a pale yellow sofa, chair and ottoman for $1800 with a promise that the Stainsafe warranty would clean or replace the items if there were any stains. I have tried for about 6 months to get it clean. First, fax the purchase slip. I did. They said I could not have a stainsafe warranty because they weren't sold then by the store. I asked why the stickers said Stainsafe and called the store. It said I did have the warranty. Next fax the warranty. I did. Then take pictures and send them. I did. They sent a postcard of the company that was to clean them. I called three times in a month. No reply. Then the cleaning company said they had no workorder.

Back to Stainsafe. They cancelled the order because the pictures were not clear. I had to send more. At this point I called the store again. Their regional Stainsafe person said they should clean it within 10 days. There was an appointment for from 2-5 today. At 6pm I am still waiting (They did say they were running late.) I notice the Florida Attorney General is looking into the company in Case Number: L06-3-1088. I will never again accept a Stainsafe warranty.

hours and hours of time and anger as well as a sofa, chair and ottoman that now seem to resist no stain at all.

In December, 2005 we took delivery on leather furniture (a couch, chair and ottoman) purchased from our local Macy's (Ross Park Mall, Pittsburgh, PA, 15237). At the same time we purchased damage protection insurance from Stainsafe (www.stainsafe.com)

In the fall of 2007, we had a scratch on our couch (1.5 inches long), which eventually turned into a small opening, and eventually large hole (1.5 x 1.5 inch)

In October, 2007, we reported the damage to Stainsafe and filed the case (#1430674). Stainsafe promised to take care of the issue, and scheduled the technician appointment for December 19, 2007. (There was a 5 week lead time on the repair, and when we expressed concern that the hole may get bigger during that time, the technician's office commented it won't matter because the repair is covered regardless.

On December 19, 2007, the technician came, spent about 10 min, took pictures, and told me that the opening happened because of bad cow skin. He said that it was due to the utters, which causes cracks and openings. Then the technician connected me to a Stainsafe representative, who over the phone told me that the damage is the manufacturer's fault because of bad cow skin, and that Stainsafe will deny the claim.

The Stainsafe's story about the bad cow skin is very clever, but rather suspicious and irrelevant. It is to the point that we do not know who we should address the issue with: the cow, the farmer, the manufacturer, Macy's or Stainsafe. Of course it is hard to argue the fact that the damage was because of the bad cow skin? Perhaps. The next time Stainsafe will say that high humidity resulted in damage, should we then blame nature? We understand that things happen. They are unforeseen, unexpected, and that is EXACTLY why we purchased protection insurance from Stainsafe. We did not pay Stainsafe to lecture us about bad cow skin and utter problems. Frankly we are not interested. We simply purchased a leather couch, had a scratch which over a period of time became a hole, and we want it to be fixed by Stainesafe as they agreed after we paid them the coverage fee - $200.

I purchased Stainsafe warranties for our living room chair, love seat and sofa. I filed a claim within the time frames listed on the warranty, providing all the information requires, including pictures, copy of warranty, copy of receipts via email. After various emails and telephone calls to Stainsafe, I was told that a technician would come to my home to remove the stains and that I needed to call TriState Furniture to schedule for the technician to come. I did this. The technician came on 10/5/07, the day he was scheduled to come, 1/2 hour after he was supposed to be there. He came in and viewed the furniture, took more pictures using his cell, went out to his car, came back and said he was unable to remove the stains and that he would send his report into Stainsafe the following day. His visit took 5 minutes. I asked him to at least try to remove the stains, and he said he couldn't. After not hearing from Stainsafe, I called and was told that it would take 14 days to process the claim once the technician's report was received. I called or emailed weekly, and not until 11/14/07 did they actually say that they received the technician report.

After several more calls to Stainsafe and promises of personal handling by several reps and still not receiving any responses as promised, I called and a rep--after having me explain everything again, even though it is all on their files--told me: I waited too long to follow up on the claim, the technician's report shows customer negligence, and the claim still has not been resolved. But, I should allow another 14-21 days to hear back from Stainsafe. I finally requested to speak with a Supervisor. . After having me repeat my situation again, Shidell, who seriously lacked any kind of professional raport or the customer service skills you would expect a supervisor to have, told me to wait for my claim to be handled. I asked to receive a response back via email only to be told by Shidell that is not what they do but she would take my email address.

So here again, as I wait to hear back from Stainsafe, I wonder a few things including that Stainsafe can simply come up with customer negligence as an excuse for all stains--and that burning $140 would have been more worth it than purchasing Stainsafe which is kind of what I feel like I did anyway. From a business stand point, wouldn't it be more cost effective for Stainsafe to actually fulfill their warranties and clean the stains than to continue to pay wages and benefits of customer service representatives to tell us continuously to wait. They could probably reduce their overhead by 50% by just doing what WE HAVE PAID THEM TO DO AS THEIR CONTRACTS STIPULATE. I'm probably going to have to hire an independent firm to remove the stains.

Bought leather sofa from Wickes 9/14/05, for $908.21, purchasing the 7 year leather protection warranty thru Stainsafe for $108.20. On 8/22/07, we noticed a problem with the leather on the arm of the sofa. I contacted Stainsafe, explained the problem. The girl on the phone seemed to have a problem with my explaination, but after approx. 15 minutes of her not understanding, the claim was denied. I contacted the store (Wickes, West Covina, CA) and explained the problem to the salesperson who sold us the sofa and the warranty plan. She understood me and said the problem should be covered.

I then contacted Stainsafe the next day and spoke with a supervisor. After she listened to approx. 5 minutes (of a 15 minute call) of my previously recorded compalint, she said the sofa was not covered. They have refused to talk to us or send anyone out, because our claim has been denied. Wickes customer service has been no help. They do not return phone calls. The store manager, Salvadore Fernandez has been of some help, but he can't get anywhere either.

I paid for a service and they have not lived up to their half of the contract. I paid the money and It would be nice if they did their half.

I bought a leather sofa in December of 2006. In April 2007, a severe discoloration appeared on the center, upright, back facing section about 3 inches in diameter. I did not abuse the furniture, nor did I spill anything on it. I purchased the Stain Safe warranty which was now what I think a rip-off. Neither Macy's nor Stain Safe wants to take responsibly to repair the leather sofa. I was told by a technician who came to look at the problem that the dark brown leather color is painted on the leather. I was under the impression that leather was dyed.

Both companies have protected themselves pretty much any way they can in order not to repair the discoloration - or removal of the painted color. If I did not see what happened to the sofa, how can I know what it is? The clause from Macy's is the sofa is not defective, then why is there a large discoloration spot on the sofa? I can only guess that it may have been a pet stain, which is covered by Stain Safe, Macy's warranty company. Stain Safe turned my words around stating that I said it was a chemical that made the stain, which I did not state - I merely suggested that it must have been something from my pets. Neither company wants to take responsibility for repairing the discoloration or replacing the merchandise because it is defective.

I purchased a 5 Year Protection plan for my Sofa a loveseat. I purchased the furniture from Alperts in Seaconk, Ma. This plan is to cover a list of stains and the stain is to be reported within 5 days of the stain occuring. I called and reported the popsicle stain on my couch within 2 days. I was told that someone would be contacting me to set up a time to clean the couch.

About two weeks later a company called and said that they would be there the very next day, which happened to be a Saturday, the only day of the week when I work. I told the company that I can do it any other day, but I have to work and there was nothing I could do because of the short notice. This company said that was the only day that they would come out. I contacted Stainsafe again and again over the past 2 months and I keep getting the run around. Nobody can tell me if someone will be out and everytime I call the people I am dealing with become ruder and ruder.

At this point I do not believe they have an intentions on cleaning my furniture. I feel that they took my money for this plan and I am unable to use the service. This is the biggest scam I have ever come in contact with.

I have a very large purple stain in the middle of my couch, after 2 months I do not think that it will come out. I would have to pay another company to come out and try and It will cost me $100 on top of the $100 I paid for the protection plan with no guarentee that it will come out. I states in the stainsafe contract that If the stain does not come out after they clean it they will replace it.

I don't understand why my claim was denied. I have a 7 year warranty that I paid for at the time of purchase. The problems were noticed less than a week ago prior to me sending a few e-mails and phone calls regarding these matters. I have sent by fax four times and through e-mail three times since 2/22/07. Why has my claim been denied? I have claims on file with Stainsafe prior to these new matters with my furniture. Do I need to obtain my warranty information and receipt for proof of purchase and warranty. This is outrageous and Stainsafe needs to be more compassionate to errors and courteous to a warranty already paid for.

I refuse to suffer because of a typo error and I corrected the claim indicating the problems were noticed on 2/22/07 which is the same day I filed my claim. I do not have the funds to pay out of pocket when I have a legit warranty.

In February of 2006 I purchased a sofa from Macy's and in addition I purchased the Warranty from Stainsafe. The warranty stated that it covered damages due to ink. In October 2006 my two toddler children (ages 2 and 3) wrote all over my sofa with pens. The next day I phoned the Stainsafe to report the incident.

About two weeks later an inspector came to look at the sofa. He informed me that there was too much ink on the sofa and he did not know if it would be covered by the Stainsafe. About two weeks after that I phoned to get an update on my claim. I was told that in about 8 weeks I would receive a letter that I could use to get a new sofa at Macy's. The letter never came so I called again. This time I was told that the claim was denied because the ink must have happened over a long period of time and that I would get a letter explaining this. The letter stated that an accumulation of staining or damage indicaes a lack of consuemer adherenece to that reporting time frame and would not qualify for further service.

I now have a sofa that has been written up by my children. I spent almost $2,000 on the sofa and it is less than 1 year old. I need them to remove the ink or to replace the sofa as it is stated in the warranty certificate.

When I bought my couch from Seamans, I purchased Stainsafe protection. When my couch was stained, I put in a claim (May 2005). In June of 2005 I was advised that because Seaman's went out of business, they would not repair or reimburse me for the couch. Under the Stainsafe guarantee I was told if they couldn't fix the stain, I would be reimbursed for the price of the couch.

I made an agreement with Stainsafe to be reimbursed for the actual price I paid for stainsafe, approximately $70.00. The couch was way more than that. I had to have a document signed and notarized 2 times in order to get the refund. It is now July 2006 and I still have not received my refund check. I have called and left several messages. I have been emailing them. I get no where. I have saved all the papers and emails sent throughout the past year.

My couch is still stained and for that I have what appears to be no recourse.

We purchased a sofa from the furniture store Sticks-N-Stuff on 9/16/02. We also purchased the protection plan for the sofa. In early 2005 we filed a claim for a replacement pillow. In a letter dated 5/10/05 we were notified that a replacement pillow was being sent. In August we were notified the fabric was no longer available and we would receive $300 replacement cash towards a new sofa. We received a release letter dated 9/30/05 which had to sign and have notortized and mailed back within 90 days. We did so on 10/26/05.

We were supposed to receive our money within 8-12 weeks. We have made numerous calls, but has yet to receive a check. It has been confirmed to us that our letter release was received and sent for approval on 11/16/05. The latest we should have received the money was 12/05.

We still have a damaged sofa! with no cash to use for a replacement sofa.

I purchased a leather sofa May 16, 2003 from Furniture Liquidators in Wilson NC. I also purchased the Stainsafe Protection Plan. The plan is for 5 years. I called a claim in to them in December of 2005. While cleaning my leather couch I noticed a separation of seams and some cracking and peeling of the leather in 3 areas. I perform a routine inspection of my sofa and rocker each time I clean it. I called in the claim to them as soon as I started the cleaning process.

After spending about 30 minutes on the phone with them telling them the locations of the damage, they informed me that they could not honor my warranty because of the multiple areas that I told them about. I have a 5 yr warranty on the sofa and I also have a 5 yr warranty on the rocker. Neither warranty mentions a limit to the number of areas that they will cover. The warranty basically says that they will repair or replace furniture that cracks or peels and separation of seams was included in the warranty also.

I spoke to customer service first.After getting no where with customer service I requested to be transferred to someone over customer service. I was transferred to someone named Charles (he would not give me his last name) in the consumer adovocate group. He was very rude and insisted that they would not honor the warranty.

I have a bad back and the matress that they wont replace is faulty, has bad springs in it. Since they wont replace the mattress the mattress company wont warranty there mattress. I have to sleep on a different bed away from my wife because the faulty mattress kills my back. Im going to seek treatment for my back tomorrow.

I have a covered loss by a purchased contract that they are obligated to look at and haven't.

The Warranty Exclusions Section DOES NOT specify that multiple tears are excluded.

Claim #1071033 submitted on 10/7/05 involving the repair of 6 ea. accidental tears was denied (Reason: more than 2 tears were requested for repair). Escalation to the next level (i.e. Stainsafe Consumer Advocate Dept.)resulted in non-resolution of claim denial. Attempts to nullify claim and submit new claim for only 2 tears was denied as well. The Stainsafe warranty was purchased at Home Place Furniture Store (Pensacola, Fl) upon purchase of a sectional sofa-sleeper) on 3/20/02 for $249.

I have furture items loveseat and sofa that are under extended warranty with Stainsafe Inc (purchased from Marlo Furniture).

I have been contacting them for the repair work since about a month ago to no avail.

I called and sent email, there have not been any concrete response to repair the tear on the love seat and the pillow coushion seam tears.

The warranty is valid from November 2001 to November 2006.

I have a warranty of leather protection and they came to check and the person who came to check said that if anything happens that the warranty covers it. And I called because the sofa's leather was broken and and they sent a repair man to fix it. And the repair man said that it couldn't be fixed, that it couldn't be repaired so he said that they are going to get a replacement for the sofa. And that same day I talked to a lady from the warranty and she said it was approved. And then they sent a letter saying that there work was done since replacing the sofa and fix the tear.

areas of the room, some on a chair. I think this is totally unfair and totally unprofessional. These people shouldn't be in business. It is a disgrace.

I am very upset and unjust. I feel stainsave does not want to honon its warrenty