Complain about a product or service

Stainsafe

Pamela of Austin , TX May 28, 2010

We purchased our furniture, Couch and 2 chairs in Naughahyde, in 2007; I just made several attempts to call them and even sent an email that came back undelilveralbe for some repairs. No answer on the 1-800 number. I will be going back to where I purchased my furniture to adivse that this company is out of business and we have lost our 500.00

Diana of Mokena, IL May 3, 2010

I purchased a sofa and love seat from Bay Furniture in 9-23-2003 Since then stainsafe has had to service my springs in furniture at least 3 times. Today 5-3-2010 I called because the clamps holding the springs has broke again. I paid 1612.49 for the furniture and I paid 192.59 for the 7 year Warranty the furniture wasn't delivered till 11-15-2003 so I still have a few months on my warranty and of course cannot contact them they were here last year to service 6-2009 for the same problem whatever happened to the lemon law!

Lisa of Glen Ellyn, IL March 26, 2010

Apparently I wasted my money too. I purchased the 7 year warranty when I purchased new furniture from Wickes. When they went out of business I was also told it would be no problem, the warranty would still be valid. However, when I tried to call today, the phone number is disconnected and the website is gone....225 lost

Scott of Ottawa, ON March 6, 2010

sold warrantee - no one answers phone anymore - company closed?

Elizabeth of Palmdale, CA March 1, 2010

I went to file a claim and found out they are no longer in business. I never was notified or returned my money for something I paid for with a company I thought I could trust. When I found out Wickes was gonig out of business in my town I called them and they told me not to worry, any claim I mught have through-out my contract would be taken care of (no problem) Now they don't respond to phone calls (no such number) or claims online. Don't now what to do now. If they would just give me back the 160.00 I spent for this plan I would be happy. I will never buy a warranty again. I've learned my lesson, the hard way.

evonna of columbus, OH September 22, 2009

every time I call for a claim they find a way to deny it, wear and tear not included they explained when I brought it, tears, staining, etc all covered for 7 years, I am in my 6th year of purchase, I asked to cover a fading stain, they said it was normal wear and tear...without seeing it,

also you have to use the product provided by them...can't buy another bottle. if you run out, and if not used, can void warranty, if you can't get another bottle, how can they void u, what a scam.

I paid over 200 for nothing,they repair nothing at all, I called again, about fading and discoloration , and a tear.they came out once 3 yrs ago with a paint substance, I still have it, it was so bad the color and oil seperated within 24 hrs, I am glad I didnot apply it, then, I called about a stain, discoloration, they said because I said it could have been wear and tear, discoloration it was not covered, so what is? what do they fix?

John of North Massapequa, NY September 21, 2009

We purchased a 5 piece bedroom set from JC Penney in March 2006. In July 2008 the drawers on my wife's dresser began to break (the glide had broken). In August 2008 Stainsafe issused a full item replacement authorization. Less than a year later the drawers on the night stands and other dresser began to brake as well. Stainsafe sent a tech out who said that he could not fix the problem and the problem would just keep reoccuring.

After the tech contacted Stainsafe, they now said they will not cover the problem at hand and will not replace the nightstands or other dresser. How can they approve a full item replacement for one item and not the others? If I have just the one dresser replaced I will have a mismatched bedroom set wih actually only one piece that works. Our drawers continually fall out of the dressers on to our feet. I never thought I would buy a beautiful bedroom set from a reputable company only to wind up with defective furniture and a warranty company that will not hold up to their warranty.

L. of Palatine, IL August 16, 2009

I signed up for fabric protection to my couch and love seat when I purchased it from Wickes Furniture in 2007. Now I need services for my couch and guess what..... Of course I cannot get in touch with Stainsafe. I try to call and the phone just disconnects, I try to email but cannot enter any information on the complaint form. Just another cosmuer rip off. Usually I don't purchase this kind of stuff and this is the reason why. Never again.....

Amanda of Doylestown, PA June 18, 2009

I have read so many online complaints about this company, I wish I had known this before I bought my 5 year warranty on my couch. I spilled red wine on my light green couch, filed a complaint that very evening and after 2 months a service technician showed up at my house to "treat" the stain. He bleached out my couch. It is ruined. And after another few months of phoning StainSafe/Global Care Solutions like a wild woman they have informed me that they cannot replace the slipcover because the store where I bought it went out of business and they cannot order directly from a manufacturer. COnvenient, isn't it? So I can go into a store and order a new one, but my warranty company (who ruined my slipcover) cannot. They are refunding me the 159 I paid for the warranty...which will not pay for a new slipcover. I have a bleached out couch courtesy of STainSafe...and they could care less.

I am writing letters to the President and COO, I have contacted my local news agency, the COnsumer Protection Agency AND next is small claims court. I am not going to settle for anything less than what is owed me.

Rick of Joliet, IL April 1, 2009

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