Complain about a product or service

Sleepy's - Deliver Problems

Sleepy's

• Damaged
• Defective
• Wrong
• Delivery problems
• Lowest price promise
--
• Sleepy's Pays $750,000 to Settle NJ Charges
• NJ Sues Sleepy's
• Inside the Mattress Mafia

Gloria of Woodside NY (2/22/04):
On November 23, 2003 I ordered a Full size Bed, and they said that the bed was going to be delivered on 12-17-2003. I then called on that day and they said that it was going to be delivered the following week. Every week thereafter they said the same thing. About a month ago they called and said the bed was discontinued and that we had to choose another one.

We then went and chose a new one which was said to be delivered on 2-20-04. We then called that day and they said it was not going to be delivered until the 22nd. On the 21st they called to say that the delivery was again being postponed until the 24th, their reason was that the bed was out of stock. We have already been waiting three months for that

For those past three months my son has been sleeping on the floor, which is very uncomfortable, especially during these days that have been colder then any other winter. By now he is suffering from back pain from the hard floor.

David of Bronx NY (8/3/03):
I ordered a bed from Sleepy's, and was told it would be delivered "between 7:30 and 9am on Saturday morning." I explained to them that my building does not allow deliveries before 8am, and so they checked their computers, and then assured me that they were aware of this restriction, and I need not worry. I was also told that the delivery people would call me "1 hour before the delivery."

At 7:20am on Saturday morning, I received a call from an angry delivery man telling me that he was outside my building and I needed to come down to let him in (he did not call in advance as he was supposed to do.) I explained to him again that my building DOES NOT allow deliveries before 8am, and asked him to come back after that time. He told me he would, and also said he would call in advance to let me know the new delivery time.

At 12:30, he calls me again to inform me that he is outside the building (no advance notice was given again, despite his promise.) I let him in, and he dropped off the mattress, boxspring and frame. Although the invoice clearly stated that he was supposed to set up the bed for me, he did not do so, claiming that he was in too much of a hurry and did not have time. After he left, I realized that I did not receive the correct bed frame, so I called their customer service number. I was on hold for twenty minutes before finally speaking to a representative named Steve. I explained that I received the wrong frame, and he promised he would call the saleperson who had sold me the bed (a man named Sidney at the Bronx store on Bruckner Blvd.) and would then call me back in "ten minutes."

An hour and a half later, I still did not hear from Steve, so I called Sidney myself. I explained the problem to Sidney, and he told me, "After you left the store, I decided you would be better off with a different frame, so I changed your order." In fact, what he did was send me a much cheaper frame than the one I ordered. I demanded an exchange, and I asked that it be delivered to my other address since it was it would be more convenient for me. He refused to do this, claiming that he was already "doing me a favor" by letting me exchange the frame at all (even though HE was the one who changed my order.)

Analia of Bronx, NY, writes:
I purchased a bed and mattress from Sleepy's in April, 2000. They delivered the mattress but not the bed. The back of the receipt says that Sleepy's will provide a refund only when they promise to deliver merchandise on a certain date and do not. I have spoken with numerous people in reference to a refund. They tell me that they will take care of it, but no one seems to know what is going on.

The response is that in four to six weeks the check will go out. I still have not received my check for over $500. They haven't contacted me. I contacted them about 5 times. They always tell me to wait 4 to 6 weeks. I am so frustrated with the way that they have manipulated me, that I can't sleep. Ironic, isn't it?

Tamara of Woodbury, NY, writes:
On Wednesday 8/31/00 we ordered a Simmons Beautyrest Queen size Boxspring from Sleepy's (Bethpage, NY) which was to be delivered the same day. The store said it would be delivered by 9:00 PM. The mattress hadn't arrived by 9:00 PM. and although the salesman had said 9:00 PM we called the store at 9:45 PM to see what had happened. He answered that with an explicative and then said that he had no idea and "couldn't believe it" and that he would "call us right back". He never called.

I called the store the next day and the store manager Howard apologized and said he didn't know why noone returned our phone call or why the mattress wasn't delivered. He then proceeded to tell me that the one my wife had chosen would be "upgraded" but to a Sealy (5430- it is called a Broach). It was to come on Friday. They said to call the delivery department on Friday morning to see when it would arrive (A four hour window).

When we called after a very long hold on the line TWICE, a representative named Maya said, "Oh, that's not in stock and won't be until September 10th." No one ever called from the store nor the delivery department.

Now, the THIRD day waiting, they actually call early, and show up in the morning with the boxspring. It is a Sealy, it says on the sticker on the plastic but it looks a lot cheaper than the one we chose in the store. We went to Sleepy's to compare a couple of box springs and see how this could be considered an "upgrade," as we were given no credit back to our credit card. When we arrived at the store, the manager was there.

When we asked about the Beautyrest that my wife had chosen (it was a cream color), he told us that there was NO WAY that was the boxspring we ordered. (All the others were white!) Then he told us the numbers on the receipt did not match that boxspring and that was NOT what we ordered. My wife told him that she does not know about their numbers, that she doesn't work there. She obviously pointed out the boxspring she wanted and paid for it IN FULL with a credit card.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.