Sleepy's

I called Sleepy's after inspecting my new mattress and they said I had to file a warranty claim. I did so and after several weeks their inspector came out and did see the mattress was sunken. Several weeks later I received a call from Sleepy's customer service saying they were not responsible because the bed was improperly supported. I finally got a manager (Lolita) on the phone and she sang the same song. After I informed her that I am a structural engineer by trade and that the bed is properly supported, she offered me an $800 credit on my new $1800 mattress. I asked her to put her offer in writing and we were disconnected, with no call back.

I am absolutely amazed at how many new Sleepy's stores are opening in the area of New Jersey, and the fact that I have just printed 154 pages of Sleepy's complaints that are about year and a half old! I guess that says something about the quality. It also makes me wonder why I did not do my homework, before I spent $2,500 and even brought my boyfriend to buy one 8 months ago for no less money! I really wonder how many of these 154 pages have truly been resolved to the customer satisfaction to date.

I am currently going through mattress inspection. Over 4 years ago I purchased costly $2,500 mattress, which was not financed, but paid at once. The middle is sagging, and my back pain is killing me. I have called on Jan. 30. I have received the inspector's call on Jan. 31 for an appointment that I could not meet. I have asked for availability to reschedule another one, which as of today has not yet been scheduled. Today is Feb. 9, 2012. By calling the manager, I found out that the guy landed in the hospital last night and they are trying to reschedule all the appointments. Let's see how long it is going to take. Stay tuned.

I ordered a mattress at Sleepy's yesterday. I purchase several a year for clients, always from the same store. The salesperson with 12 years experience added over $400 to the $783 cost of the order, charging for a box spring that I had clearly stated that I did not require, just moments before. When I caught the error, the salesman apologized and offered me an additional $50 off, yet this was still $90 more than the price if I had ordered it from Sleepy's toll-free number. When I cancelled the order, entirely, Customer Service called and offered me another $300(!) off, then became belligerent when I did not accept. 1-800Mattress offers the identical mattress, with its order fulfilled by Sleepy's, for $400, and free shipping. And they didn't try to cheat me.

Guys,just to recap on the so called comfy bedding I purchased from Sleepys in end of Oct 2011 for a pricy amount of $2400. Immediately after like 60 days, we started facing serious back problems and did not take that serious but was seriously painful towards the end of Dec 2011. I called Sleepys customer care and was told that the unit needs to be inspected by a inspector and gratefully I got an appointment 3 weeks later in Feb.

Finally want to post here on my experience with the inspector who came to my place for the inspection on my bedding. She was at my place with a laptop and a red tube. Did not talk much asked me to strip over all of the sheets and skirts. Started to measure and took pics of it. She mentioned that the bed have some serious sags and is already 1-3/8" sagging in sleeping areas and the bed I have should not have any sag at all with the elapsed time frame.

Now I realize why I had sleepless nights and had to take my wife to chiropractic sessions since she was developing severe backaches which later I am suffering too now. I freaking paid $2400 through financing and get a junk that is sagging all over. I am furious on this issue and still waiting on Sleepys customer service to contact me within 7 days after inspection. If I don't get what I want I am going to knock on court doors if things were to worsen. Any people who are facing similar problems, please reach out to me on ** to gain immediate attention on this matter. It looks like majority of people on this forum are facing similar kinds. This time, I am taking it really serious since we don't want to land into serious back issues for the rest of the life.

We stopped by Sleepy's at Hoboken and checked out the mattresses, after doing some research. We had not bought a bed for years. We picked an extra firm Simmons Beautyrest mattress and paid $900 for it.

When the salesperson wanted to sell us a mattress protector, we looked at them but found out that they were 100% polyester or similar non-cotton materials. We already had one at home that was fairly new and was 100% cotton. It wasn't clear to us that we would get stuck with the mattress if we had not done that $100 protector purchase.

We slept on the bed for a week, but it was very uncomfortable. We stopped by to change the mattress and was told there was nothing Sleepy's would do. The salesperson tried to sell us a memory foam top. Now we are stuck with a bed that we can't sleep on. Unbelievable!

I'm writing about the fourth bed I've purchased from Sleepy's. Until now, I've never had a problem, but this one is more than making up for all the others. As ridiculous as it may be, I'm both comforted and disgusted at the endless list of complaints here. In January 2011, I purchased the Laura Ashley "Aurora" king bed set (mattress and box spring). Several months later, there was a deep crater in the bed from the sagging (and a daily back ache to go along with it). I weigh 125 lbs. I called Sleepy's, and someone came out to measure the sag (the box spring wasn't evaluated). I received an email from Sleepy's saying the mattress was sub-standard, and that I would be credited the purchase price, and I should go back to the store to choose another mattress. What I didn't know is that I had to choose another King Koil mattress that would match the box spring, or there would be no warranty on the replacement mattress. After speaking with the salesperson, I decided to try the same, but new mattress.

The salesperson seemed confident that the mattress I had was a lemon, and "we get only raves about this mattress". Indeed, all the Sleepy's reviews were positive. I got another Aurora mattress, and was very happy, until 3 months later, it was sagging as bad as the first one. I called Sleepy's, and they assured me someone would be out to look at the mattress. Weeks later, I still wasn't able to arrange a time with the measurer. I called Sleepy's again, and was told it wasn't their responsibility. The bed assessment people are "independent contractors". I asked where they came from, and was told Laura Ashley. I called Laura Ashley, and was told they have nothing to do with this part of the company, and I needed to call King Koil.

I called King Koil, and was told I had to call Sleepy's. I told King Koil what Sleepy's said to me, and was told, "they're giving you false information. They sell our beds and they are responsible for customer service. Call them back and speak only to a supervisor". I called back, and spoke to a supervisor, who told me to go back to Sleepy's and choose another bed. I told him I would not be bullied into buying another King Koil bed, and he told me to choose what I want, "don't discuss prices with the salesperson, because I'll give you the best possible price the company has". I shopped around, and decided on the Beautyrest Legends. I called this supervisor back, and got a price of $2,200, which was only $300 less than the cost of the bed during the "half price sale" last week! My credit was $898, bringing the cost of the bed to approx $1,300, which was out of my budget.

He told me this was the best he could do. I looked at the bed again, and talked with a sales rep, and thought about buying it. When he went into the computer, the credit was now only for the mattress, not the box spring, and there was a "refund charge" of $199.00. I was furious. I have wasted so much time trying to work this out, and still don't have a bed. This is my 4th purchase at Sleepy's. So much for customer loyalty perks. Total **. I called Sleepy's again today, and spoke to several more people. Interestingly, one of the customer reps asked if I requested a AAA discount. I hadn't even thought about it, and of course Sleepy's wouldn't offer that information. In any case, today I got the third price of $1,615.00, and where that number came from, I don't know. Three prices, and they keep getting higher. I was on hold for a supervisor for 12 minutes, and got disconnected. I called back, was passed from one person to the next, and finally got another supervisor.

She was rude and patronizing when I asked about the AAA discount, and she asked, "who did you speak to?" I told her I've spoken with so many people, how can she think I can remember everyone's name? She told me that unless I can tell her who told me about the AAA discount, it's not happening. I was so angry and frustrated, and told her so. "I'm gonna to hang up if you yell at me, and this is being recorded, so I have proof". Really? I told her I was uncomfortable speaking with her, and would like to speak to another supervisor. She told me no one else was available, but someone would "call me back in 48 hours". Her name is Chiquita, in the Hicksville office. Absolutely unconscionable, and inappropriate behavior for someone in a supervisory position. Ironically, the first supervisor (the $1,300 one) called me back 10 minutes later (not 48 hours, unbelievable how dishonest and hostile supervisors can be). "I understand from Chiquita that you're not happy with the offer made". I asked him which offer, because I've now gotten three. He told me his original offer stands, and I asked him about the AAA discount. He told me that wasn't part of the negotiation.

My response was that given what has transpired, it should be now. He told me his offer was his offer. My response was that I was going to write a complaint on this website, as I am doing now. I have no faith or trust in a company that behaves dishonestly and inconsistently, and treats consumers this way. As a returning customer, a courtesy discount would represent an apology for what is nothing less than an utter debacle, as well as a show of good faith, and customer appreciation. Sleepy's is a multimillion dollar company (does everyone know they also own 1800 mattress? ). They won't feel a bigger discount, but I certainly would. I'm going to do some mattress shopping at retail stores. There are fabulous sales, way better exchange, and return policies than Sleepy's, and carry the same brands and mattresses that Sleepy's does, but markets under different style names.

The sagging Laura Ashley "Aurora" mattress set will be donated. At least I can make sure something good comes out of this shameful experience. Fellow consumers, take a look online at mattress expert, and review blogs, there's a ton of wonderful, unbiased information if you're interested, and some very interesting commentary on Sleepy's. So there you have it, from a returning Sleepy's customer. 4 times-and the last.

We purchased a Kingsdown mattress and foundation (king size), in July 2008. The set came with a full lifetime warranty. Approximately 1 year later, after agonizing, uncomfortable sleepless nights on a mattress that was lumpy, and sagging, the mattress was deemed "defective" (box spring was deemed "up to manufacturers standards"). Via Sleepy's Warranty Service, a letter along with an accompanying Sleepy's in-store credit was issued to us (the credit was in the original amount of purchase-mattress only). After returning to Sleepy's to attempt to replace the mattress, we learned that our particular mattress had been discontinued, and our choice selections were limited to Kingsdown if we wanted to maintain any manufacturers warranty. The salesperson directed us to the replacement mattress and even exchanged the defective mattress in December 2009, with our out of pocket cost limited to a delivery charge of $96.29. Needless to say, here we are again having gone through Sleepy's warranty dept. with a most unbearable mattress deemed "defective".

We received the results of the inspection in a letter from Sleepy's which further goes on to state "under the manufacturer's warranty, your merchandise is eligible for an even exchange or replacement model, from the manufacturer. Please contact our customer service to process an even exchange". Again a store credit voucher is attached for the (2008) original purchase amount. This defective mattress has once again been discontinued, (replaced with a model which is considerably higher in price than our initial purchase), and now Sleepy's refuses to process an even exchange as stated in their letter, and my certificate of warranty.

Contrary to their letter (as well as warranty terms) they will not "even exchange" but are limiting us to an (outdated) store credit amount. This credit will force us to spend a considerable amount more to purchase any new comparable mattress. The manufacturers warranty as well as the letter issued to us from Sleepy's, is specific in its promise of eligibility for an "even exchange or replacement model from the manufacturer" however, Sleepy's customer service refuses to honor that which they have put in writing. Clearly, it is high time that Sleepy's acknowledges the fact that they are responsible for what they put in writing. Anything less is unconscionable, and should be deemed as "bad faith".

I have tried now 3 times and was not successful of getting my issues solved with Sleepys. I bought a bed in early November, a queen size kings down, when I went into the store, the experience was so nice but after calling 18 days into it and a promised call back. I waited a few weeks, I decided to wait until after the holidays and when I finally got someone on the phone, she was rude and old me I was out of my warranty time period for a return, when telling her or trying to tell her my experience she said I should have known I had 28 days to return this bed.

I explained to her that I was never told of this and that it was explained to me that I had up to 5 years for a guarantee, it hadn't even been a few months and I have been very disappointed and told her I tried twice calling with them giving me the song and dance of they would be back in touch with me and hadn't bothered to contact me, she then started questioning me asking me to check my mattress and that Sleepys guarantee is if it is a " defect " and the mattress doesn't measure upon an examination. I said, "Well, I have a sink hold in the middle of my mattress whether you can see it or not and I wake with back pain almost every day if I am sleeping without my boyfriend. It's a bit better but when we both sleep in this bed, we both wake with back issues, bottom line something is wrong with this bed. I put in a call to have someone come and measure which is totally absurd to me and still nobody has been in touch. I am not wowed by Kingsdown product nor how you take care of your clients.

We purchased the Stearns and Foster Russell Square Euro Plush queen set in October of 2011 from Sleepys. When it arrived, it truly felt much softer than in the store. Within one month, I was waking up with severe lower back pain because the bed is so saggy. When I went away on a business trip, my husband slept on my side of the bed. He couldn't believe how firm the side was that he was sleeping on in the past, compared to my side of the bed.

We asked Sleepys to come and access the bed, and at first, there was no interest. We contacted the BBB, and they sent out someone to measure the mattress. We only had the mattress for two months, but it had only sagged 1 inch. 1 inch in two months? What will it be like in a year?

No one from Sleepys actually contacted us after the visit to discuss the problem. There is a definite problem, and they just don't care. I have to take four Advil each night in order to not wake up in the morning with excruciating pain from this nasty mattress, and then, I still wake up in pain and take more medicines. I never had back pain until sleeping in this horrendous bed.

When we've talked with Sleepys, they claim it is a matter of comfort and preference. That is not the case. This bed is sinking each night that we sleep in it. We don't know what else to do!

Recently we purchased a king size mattress and box springs, a mattress pad and 2 king size pillows from Sleepy's in Seekonk, Massachusetts. We are satisfied with the bed but returned the mattress pad and understood if the pad is returned, we couldn't exchange the bed if something went wrong in the future. We were OK with that. We also bought 2 king size pillows with every intention of keeping them. However, the sizes of the pillows were misrepresented to us. They are supposedly king size. Most king size pillows are in size. One of these king size pillows is wider than a standard king as we know it, and the other is, 1" wider.

I use zippered pillow covers to protect my pillows. Trying to put these cases on my new pillows was a struggle. When they are on, pillows are misshapen and hard. Stuffed is the word for it. Just putting on a pillowcase alone produced the same effect and would ultimately ruin the comfort of pillows use. We did not use the pillows. Shortly thereafter, we returned to the store to explain the dilemma. The first words out of their mouth after explaining the situation was, "Federal law prevents me from taking back pillows once they leave the store and are out of their packaging." No one explained that to us before purchasing. Also, the comment was made that, "We have sold many pillows and no one has ever come back with a complaint like you've made."

The salesperson said that they personally couldn't do anything but would contact the home office to speak with them about the problem. Strange, when they wanted to make a deal, they could give us a much lower price on our selection than displayed on the tag. We returned to Sleepy's again and the salesperson told us that Sleepy's would offer us a standard size pillow at price. We returned again with pillow covers and cases to make sure they would fit properly without impeding shape and ultimately comfort. We were willing to purchase them. But here's the rub. The smaller standard size pillow was more expensive than the pillows we had already purchased. These new, smaller pillows would now cost us $120 a piece. Are you kidding me?

Sleepy's certainly misrepresented the size of pillows originally sold to us and then wanted to rectify the problem by extracting more money for a smaller pillow. That crazy were not. But from going online, we now know that criticism abounds for purchases made from this company. We certainly have told friends of their shady sales tactics. We are more than willing to return the merchandise and receive a refund on our credit card for what was wrongfully sold to us. That would be the honorable thing to do.

I went to the New Rochelle Sleepy's location. I was interested in mattress style sr31044. The salesmen (employee numbers: o**, o**) told us the price was $679 for mattress only. I was then told that if we had a AAA card, it would take 20% off the price of the mattress. This should have lowered the price by $135.80 to $543.20. The salesmen entered the discount and then I saw him manually adjust the price of the mattress back up to $600. When I questioned him about it. He claimed it was computer error and magically fixed the price to $549. I was then promised the mattress would be in the store for pick-up by January 31st. When I went to pick it up today, they had claimed that it was still in the warehouse. Is this deception how all customers are treated at this Sleepy's store? I am sick to think of how many people didn't catch on to what they are doing.

We bought a mattress split box spring set with frame in 2008. It has a 10-year warranty. In 2010, I called to ask what to do which the store said it would be inspected by an outside company. This person didn't show up 3 times for the alleged appointment. She told Sleepy's that I only needed 1/2 a box spring but the mattress is fine. As I was soon to be deployed, it had to be okay. Fast forward 8 months and my mattress has 2 deep depressions and a hump in the middle. Like an **, I lived with this due to the nightmare of arranging the delivery of the box spring. Two shady characters showed up while I was away on another deployment to deliver this box spring. After sleeping on government issued mattresses, I wanted to sleep in my own bed with my wife.

I have back surgery unrelated to the mattress, however, the surgeon implores me not to sleep on this mattress and I don't. Last Tuesday, it was again inspected. However, this time, the person actually shows up on the correct day on time. The date was 1/27/2012. When he got here, he looked at the bed and laughed. He was not supposed to tell me anything but he did and believed I need everything replaced. I went to Sleepy's on Saturday and spoke with a woman who claims she's a regional manager. I told her the story and also requested a replacement ASAP. She said it's not going to happen because I haven't waited long enough for the report. The man was in my house for 5 minutes and I have to wait for a document from the Manhattan project and then they'll decide what I'll get.

I want this now before I leave for deployment again. I cannot and have not slept in the bed due to the canyons and springs. This was supposed to be an ultra firm mattress, but it's garbage I'm still paying for. Please help me before I leave. I don't want my wife to have to deal with this. Sleepy's is a disappointment. Nice before you buy, but after, they could care less.

After many months of poor sleep, my husband and I finally decided to replace our worn-out mattress last summer. During the process of shopping for mattresses, we became aware that his sleep-surface needs are very different than my own. He is a 6'2" tall man weighing over 250 lbs. I am a petite woman weighing less than 150 lbs. Because of the difference in our sizes, what we really needed was a mattress that could give us a different firmness level on each side.

We investigated two products: the Sleep Number bed and the Kingsdown My Side bed (which is offered by Sleepy's). We chose the queen-size Kingsdown bed because, from a maintenance standpoint, it seemed like the better choice due to lack of breakable parts. We spent a lot of money - $3,100 - on this bed in July 2011. He got his 'red' (firm) side and I got my softer 'blue' side. We were tickled with our purchased - at first. We'd been told by the salesman how great this bed was and how the warranty is lifetime. He told us that in the unlikely event that anything went wrong with the mattress, they'd replace it. What an oversimplification!

About 3 months into our usage of the new mattress set, my husband started complaining about his side, saying that it just didn't feel like it was supporting him very well anymore. He felt like he was sleeping 'in a hole'. After about 3 months of hearing him complain about and following several extremely bad nights of sleep, I tried laying on his side. I was shocked. When we'd first gotten the mattress, his side felt uncomfortably firm to me. After 6 months of use, his side felt less supportive than my side. This was unacceptable! We initiated a warranty claim with Sleepy's. They sent an inspector to inspect the bed. They found that the bed had a deflection of more than 1.5 inches on his side - which is the criteria for a valid warranty claim.

I was told by a Sleepy's representative that the mattress was found to be defective and they were going to credit us for the value of the mattress (just over $2,300). She told me we were welcome to use that credit toward a direct replacement of the same mattress or toward another product in the store but that whichever option we chose, we'd be responsible for a delivery charge! I asked her, "Why on Earth would we be responsible for a delivery charge for a new mattress when you sold us a defective one?". She replied, "The mattress was not sold defective; it became defective through use." Oh really? Six months of normal sleep use on a really expensive mattress causes it to become defective? I don't think so.

The problem now is this: now I have a credit to get another mattress in the Sleepy's store, but there's not a single mattress there, other than the one we have, that would meet our needs for differing firmness levels. So we either pay them to deliver a new mattress identical to the one we have (and probably have the same issue again in another 6 months) or choose a different mattress that will meet the needs of one of us but not the other. Here's the silver lining, if there is such a thing in this whole mess: we bought the bed on Sleepy's credit with zero percent interest.

We still owe them about $2000. I'm thinking we should stop paying and tell Sleepy's that they are welcome to come and get their defective product and we'll cut our losses and go buy ourselves the Sleep Number bed we should have bought in the first place. Sleepy's sucks!

I purchased a queen mattress/box spring (Kingsdown) from Sleepy's in May, 2011. I have been suffering from a serious back problem, and thought this would help my medical situation. The bed seemed fine, until I started to notice my imprint in the center of the bed each morning. I'm the only one who sleeps in it, and it was very noticeable. I rotated the mattress, but it didn't seem to help. In November of 2011, I called, and they scheduled an inspector to come out in December. He took pictures, measured, and said I would hear from Sleepy's.

I got a voicemail from them, stating the indent measured 1 inch, which showed normal wear. Really? A 1 inch permanent sag in a mattress that's 7 months old, and has a 20 year guarantee? Their message also said I could call back in 60 days, and have the inspector come out again. For another 60 days, I have to sleep on the edge of the bed, because lying in the middle hurts my back more. I find this unacceptable, and terrible customer service. I need someone to address this now, please. I'm not in the position to buy another mattress, and shouldn't have to. My previous mattress was 20 years old, and it never showed signs of wear like this. Please help me!

On 9/27/2011, I purchased an extra firm queen set from Sleepy's. It arrived, and the mattress was like mush, especially the sinking edges. I was told that I should never sit on the edge. A few days later, Sleepy's took it back for another set, same model. At this time I asked for a refund and was refused. A store credit was all they would do. I threw the mattress out, bought a new one at Sears, and am living happily ever after. Anyone reading this, take heed. Sleepy's is much less than reputable. This is from Jeff, in Queens.

This is a follow-up to my complaint titled "John of Hamden, CT on Jan. 8, 2012." Despite the apparent concern shown by Sleepy's in their written response inserted below my entry, they never got back to me at the email address or phone number that I supplied.

I bought a whole bed from Sleepy's in July 2011. The bed began squeaking when I laid on it and I called and an inspector came out. He continually took pictures of all parts of the bed and the warranty labels. He said the mattress was sagging for an inch and a half. He wanted to stand the mattress up on the floor, and I said it would be soiled if he did this, but he said this is standard procedure. He then said that Sleepy's would give us a new box spring and mattress and pick up the ones I had. He said the box spring was making the noise.

I received a letter a week later saying that they would give me a credit for the box spring to replace it but they would not replace the mattress. They claimed that the mattress had a big stain on the head of the mattress. They sent me a small picture of a dark room, but my room had a fluorescent light. No stain was visible in this picture. Also, I told the representative that my bed has a cover and a pillow (both purchased from Sleepy's) over that part of the bed and that there was no stain! The representative continued to argue and then stated the warranty was not good because of a stain on the mattress. She then stated, "Can I help you with anything else?"

As loyal consumers at Sleepy's, my husband and I purchased a King-sized Kingsdown 800 series- top of the line. The technicians put us on the "sleep machine" to determine which color would best suit us. We were thrilled with the bed in the showroom and felt it was worth the $4000 price tag with tax etc. A 20 year warranty, $180 mattress pad and 2 $120 pillows. How can you go wrong? We had our last Stearns & Foster mattress for 12 years and it was only the last year and a half that it became uncomfortable sleeping. After only a few months on the Kingdown, each of us noticed sagging. I contacted Sleepy's who told me that was natural break-in... fine.

After 6 months, it got worse. A 'mattress marshall' came to inspect and measure the sag but found it to only be 1 1/4 and 1 1/8 inches and the warranty states it much measure 1 1/2". Really? You can see the impressions even when the bed is made nicely. Looks like an old worn-out mattress, pitiful. We waited another 6 months and requested the 'marshall' measure, funny, it measured exactly the same dip. Now I have lower back pains in the morning, can't sleep on my stomach at all without feeling bent in half. Need to sleep on the hump in the middle.

My husband has a hard time falling asleep and wakes frequently. I am disgusted by Sleepy's lack of concern, how about a little reverse loyalty? I purchased all of our mattresses from Sleepys for the past 12 years, you should stand behind what you sell and treat good customers better. There is plenty of competition out there. I will continue to call until Sleepy's handles this appropriately. All we want is a good night sleep. Funny thing is, we can't even pay up for it! Shame on you.

I ordered my Sleepy's mattress (Queen Matt Pro 4 SRS QN Mat) on July 3, 2011. The mattress was shipped out almost a week late, but that is a complaint for another day. This complaint is in reference to my sagging mattress, that I still have not gotten replaced. On November 16th, I called Sleepy's 1-to file a complaint with the warranty. Sleepy's scheduled an appointment for an inspector to come out on Saturday, December 10th. The inspector called on Saturday, rescheduling for the next day, Monday December 11th. He never showed up for the inspection. I called Sleepy's a few days later, wondering what was going on, and they had no record of the inspection.

Finally, on December 19th, and the inspector made it out to measure and take photos of my mattress. I called Sleepy's back after the Christmas holiday, and they gave me a $1,706.34 credit. I said I did not want the credit, but instead I opted for a replacement bed, same model. Weeks went by until I called Sleepy's again, wondering where my new bed was, and I have been getting the same answer ever since. This bed is out of stock. The next day, this bed will be available is February 6th. 6 It takes weeks to wait until a new bed is in stock?

That's if they do not push back the date on me again. I called the showroom in Brookhaven, PA (where I originally bought the bed), to see if I can get another, similar replacement, however, every time I call, my salesperson is never in the showroom. It is one excuse after another. Any help in resolving this issue would be greatly appreciated.

I purchased a Queen set and a Twin set of King Down, Sleep to Live mattresses which is supposed to have a lifetime warranty. For almost 2 years now, I have been complaining that the mattress of the Queen set is sinking in the middle, Sleepy's sent an inspector to examine the mattress. Approximately 2 weeks later, they sent me a $37 voucher saying that the box spring is defective; however, it was for the twin set. I called Sleepy's because I want to know how on earth can your inspector inspect a Queen size mattress and say it is a twin mattress. I was told that they would send someone out; that was over six (6) months ago. I went into a Sleepy's store and the manager called for me and they promised to send the inspector again; this was three (3) months ago.

I called King Down today to file a complaint and was told I have to deal directly with Sleepy's. I told the representative that King Down is the manufacturer and it is their warranty and the issue needs to be rectified immediately. The representative told me to call Sleepy's and ask to speak to the Manager and if they did not help, for me to call them back with the manager's name. I have made several attempts to have my mattress replaced. Please help me.

I bought a mattress four months ago. It's sagging like crazy. Inspector came, didn't knock and walked right in. He was a nasty *** to my girlfriend. They said they'd replaced the box spring on the follow up call. They said mattress discontinued so can't replace. Now in the store, on the phone, whoever I call I get the runaround. Get this, they said they would take back the old mattress and give partial credit on a new purchase. Who in their right mind would rebuy from them after what I went through? It's totally immoral and is the worst shopping experience I have ever had with such a big purchase from a well known company. I can't believe it. Sleepy's is by far the worst company I've dealt with in the United States in terms of caring about the customer for a product that is part of daily life.

I have been a Sleepy's customer for over 30 years. I bought a pillow top mattress for the first time 7 years ago. On both my side and my husband's side the mattress is sinking. I called and they sent over someone to look at it. I just called the 800 number and they said unfortunately it was due to improper support from the frame. The frame was not bought from Sleepy's. I asked why when they delivered the mattress I wasn't told that the frame was not on proper support. She said they are just delivery men and they do not know about bed frames. If they don't know, how would I know? So I said if I bought the frame from Sleepy's, the delivery men would have to know if the support is correct.

So why did they not know when they put the mattress on my frame? What do they do? Just plop the mattress down and leave? I think Sleepy's should be much more aware of who is installing the mattress so customers are not fooled by a company that we trust. I have been suffering with back problems for about a year now and my doctor and physical therapist ask, "How is your mattress?" Unfortunately, now I have to say it is terrible and I blame Sleepy's. When you look back at good or great customers like myself, there should be some kind of special consideration because we have been loyal customers with no complaints for over 30 years. This is a true complaint which should be reconsidered by Sleepy's.

I paid for four beds in full with a promise that they would be delivered on a certain date. It has been two months and the beds are still not delivered; just the box springs. The night before the delivery date, I was told that the whole delivery would be there. This is unacceptable and I have not been able to get my money back.

I would like to lodge a formal complaint against the delivery and customer service branch of Sleepy's. I had ordered my mattress from the East Meadow showroom with no problems, and later scheduled my delivery for this past Saturday, January 21st. The delivery information and my credit card number were taken down. I confirmed this delivery status twice, with two different customer service personnel on both the Friday before, and Saturday. They both informed me it was regularly scheduled for delivery.

On Saturday, after waiting for my delivery for many hours, since the customer service representative told me they were delayed, I called back at 6 PM, and a very rude customer service representative proceeded to tell me that the the bed was never scheduled for delivery that day, that the three people I had spoken to before (the woman who booked the delivery, and the two confirmations) were clearly mistaken, and that the unscheduled delivery is my fault, since their records do not show me having ever scheduled a delivery. Blaming the customer is the worst customer service policy I have ever heard.

She then told me she could not re-schedule my delivery without charging me again for delivery. I was then transferred to another customer service representative who confirmed this, and told me it was the fault of their "system being down", and finally to a third person who understood that this mistake was clearly the fault of Sleepy's, and we sorted out the issue. My complaint is as follows; late delivery is an understandable mistake, I would have gladly rescheduled if there was a problem with weather, or delays. However, instead, I was told 3 different stories of why my delivery did not occur. I still do not know why it was not delivered on Saturday, and was subjected to horrific customer service attitudes in the process.

Additionally, having to speak to a total of 5 different people to have one mattress delivered is absurd, and I would like to reinforce that it is not the failed delivery that causes my complaint, but the poor attitude of 3 people I spoke to about it, and only 1 apologized for this situation. I will never purchase anything at Sleepy's again, and will make sure my friends and family do not as well.

I am six months pregnant and have been sleeping on a brand new defective mattress for about eight months while spending the last three months trying to get a new mattress. I have never in my life gotten such horrible service, except for one nice person in the customer service.

In November of 2010, we bought a mattress for $1669 which after a few months, we have noticed that it kept sloping down in the middle and was extremely uncomfortable. In September/October of 2010, we called to see if we could exchange it and after a few months, we finally got an appointment with a mattress inspector who came and said that he have never seen a mattress so defective. There was a 3-inch difference in the middle from the corners and the box spring was defective. That was January 4th 2012 - three weeks later and two calls to the mattress inspector.

I finally called Sleepy's to see what was going on and got a personal apology that we'd been sleeping for so long on such a crap mattress (this was the only nice call we had!) and that it had taken them so long, over three months, to resolve the issue. We got a warranty exchange and went to the store where we were met by an unhelpful and surly sales person who neither knew the products nor the pricing but finally after another horrible hour spent at their store, we finally picked a new mattress at the price advertised on their tag. The sales person tried to convince us that it was $200 higher until we asked her to get out her calculator and actually take half off the advertised price, which the sign clearly stated. She then had to call back the warranty people to get the authorization to give us the correct price after badmouthing Sleepy's to us (her name is Michelle and she was working at the Beverly MA store on Friday evening, January 20th 2012).

Two days later, the truck pulls up with the new mattress and the guys start delivering (this was a good part! ) until half way through the appointment, I get a call from the warranty department that there was a stain on the mattress and that voided the warranty. I gave the woman the name and number of Pat, our mattress inspector, who came on January 4th and made no mention that the stain was an issue (it had happened about six months prior) and I politely explained that clearly if that had been an issue, Pat would have said something and that the problem was the defective mattress and box spring. She then actually accused me of having the stain appear after the inspector's appointment since he hadn't taken photos of it or mentioned it. At this point, I flew into an absolute rage (which probably wasn't helpful, I'll admit) and finally watched the new mattress be taken back out of my house as they all refused to take back the defective mattress because of the stain that had never once been mentioned as an issue.

I am now back sleeping on my mattress which sinks in the middle and have spent two of the most stressful days I can remember trying to resolve this issue while pregnant. Shame on them and their horrible service, sales people, and process. I have never been treated with such disdain during a process and to then be accused of lying about a stain on top of it all was the icing on the cake. I will never, ever, recommend or purchase another mattress from them and will be seeking a full refund through whatever channels are at my disposal.

I have written on this site twice 10/9 and 11/30, 2011 and still have not had my problem resolved. It is now over 2 years since I bought this $1,200 mattress and cannot even use it because it is so uncomfortable. I am sick of sleeping on my couch because this mattress is a piece of junk. After my first note here, I was contacted and told I'd have a store credit, which of course I did not have. After my second note here, no one contacted me at all. I want this mattress out of my house and I want a full refund. I'm in the process of finally writing to other agencies, including the NY AG. Enough is enough, trying to get Sleepy's moving on this. I'm also going to write to all the newspapers (and their web sites) in this area about my experiences, so hopefully word will get around even quicker. For the life of me, how can a company with so many, many complaints still be in business?

Bought a Simmons Mattress and box spring with a 20-year warranty. In less than a year, it was sagging, called Sleepy's, they sent out a mattress guy with a laser level. Sleepy's called me a few days later, they said nothing was wrong with it. So i ask to talk to a manager, they said please, call back after lunch. I called back, they said. sorry, your mattress is fine and they could care less if I can't get a good night's sleep, so I have to sleep in this thing for little over 2 years and i can no longer sleep in it. It has a big sag in the middle, springs feel like they are broken. Sleepy's 20-year warranty sucks, as they do to.

In August we purchased a mattress and box spring set from Sleepy's that was pushed as being one of the best on the floor. After watching slick sales video, etc., it was determined that I should have a firm mattress (which is what I thought anyways). The mattress is anything but firm and after only four months has developed a visibly noticeable sag. Now they want me to have this silly inspection process which will do nothing to test the actual firmness of the mattress. Store manager says I can do a comfort exchange.

I'm not sure what is comfortable about $600 loss in exchange and mandatory pickup fees when it is Sleepy's who misrepresented the quality and firmness of the bed. The consequences are a sore back, which I've had prior to this purchase, and many sleepless nights. I already am in contact with Sleepy's and they keep telling me to be patient. I even told customer service if I don't get satisfaction quickly, I will begin my protest process even if it means standing outside front of store with signs.

After dealing with poor mattress quality in the beginning and putting the finance paperwork in the wrong name illegally, we finally were refunded on our GE Capital account. One month later, we received another hidden bill for items we had returned. We spoke with Irene from Sleepy's and she said she would fix it. The problem is still not fixed 6 months later, month after month.

Here we are 6 months later. Talking with Irene and numerous people from Sleepy's and GE, we still are getting a bill with late fees on a bill that was supposed to be refunded by Sleepy's. I have called Irene at Sleepy's along with other people more than 10 times in the past six months to resolve this. I am tired of promises and lies. We now have this bill on our credit report that we have worked so hard to repair. Thanks to Sleepy's, we are now back where we started.

I am writing this document in the attempt for legal actions against Sleepy's for not refunding my account fully as they fully agreed to. This has taken lots of time and frustration out on my life and I will resolve this legally. I have been a victim of Sleepy's and GE and have been promised everything, but they keep sending me a new bill every month for furniture that they took back. Please help me. My credit is ruined now! It's too late now. Thanks.

I purchased a mattress on September 2011 from Sleepy's and it was "one of the top of the line" mattress Beautyrest Shakespeare collection and this mattress has given us back, shoulder and hip pain, my wife and I. I called to have it exchanged because we both sink in the mattress. We had an inspector check it and the result was the mattress had no defect. We don't even sleep in this mattress because it is very painful to us. We are now sleeping in the sofabed because of this mattress starting this week. We have to go to the doctor due to this pain the mattress has cause us. We only request a mattress that doesn't sink.

I bought what I thought was an expensive mattress the end of November along with some pillows and a pad. We were told we would receive a $300 gift card on a promotion they were running but first we would need to fill out a form that should arrive in just a couple of days.

Today is January 18th and we have not received anything. We have called the local store and all we get is the runaround. I called Customer Service in NY, same thing..runaround. I sent an e-mail to NY headquarters. The web site says they will answer any e-mail within 2 days. I never heard back from anyone. Everyone is all smiles and cordial until they get your money, after that good luck. This very bad business, rest assured I will pass this on to anyone that will listen.

After posting a complaint on here about my dissatisfaction of my purchase from Sleepy's (I got 3 mattresses, mind you, all of which were junk), I was finally told via email that I would be getting a full refund on the mattress and box spring set I paid for. She told me it would take 5-7 days for the accounting department to credit the monies back to my credit card.

I gave extra time for the holidays and then sent a reminder email about 2 weeks later that the refund was not processed. That day, there was a refund to my account but it was short $12.99. I have since emailed again and the $12.99 has still not been refunded. It blows my mind that this refund has not been returned in full. I do not understand why they did not resolve my issue correctly? I would say the "first time" but it has been on-going.

I went into the store ordered mattress and was supposed to be Monday took off from work. They told me they did not have the mattress, upgraded me to one and was supposed to come Tues the 17th. Well that one was the only one in the warehouse and it was damaged, so they rescheduled for Wed the 18th, with a different mattress.

I did not receive any phones calls on this, I found out myself 2 days lost at work. The person at the store was so unprofessional, and customer service did not care at all. I cancelled the ordered cause they could not be sure of a mattress for me. Beware anyone shopping with them, no communication, heartless people and they do not care about customers. I needed a mattress and went into the store to buy one, but no one was honest with you. No one was nice all mean and rude, what an experience. Please think before entering this store, there our store out there that want your business and who will be helpful and honest to you. Beware buyers.

My complaint with Sleepy's is almost too long to document. After reading these reports, I have come to the conclusion that the only way I will get a fair resolution to my problem is through court of law. Sleepy's practices are unscrupulous. Their representatives are fork-tongued and untrustworthy liars. I'm so fed up with them at this point that I just don't know which way to turn. Talking with them is useless. I want a refund, plain and simple. No more of their junky merchandise after going through three mattresses in less than three years. This is horrible.

On January 16, 2012 my wife and I went to a Sleepy's store to look at mattresses. A very high pressure salesman got us interested in a Kingsdown My Side series 6 mattress set, which we subsequently purchased. That evening we went online and looked up this mattress' ratings. To our shock, almost every review was negative, most indicating that that in 6-12 months the mattress broke down and sagged. The morning of January 17th, I returned to the store and indicated that I wanted to cancel the sale.

After making 4 separate phone calls, the salesman finally told me that he had "requested" that the sale be canceled, and that I would get a call from the Sleepy's accounting department to confirm the cancellation of the sale, and then it would take 3-5 business days before I got some sort of confirmation of the cancellation. I told him this was unacceptable and that I wanted the sale canceled now. The salesman told me that he could not do anything else for me and this was their company policy. In much frustration I left the store without any receipt showing that I got a refund. Now, I'm writing you to let you know of this ridiculous sales cancellation policy, which by the way I have never seen in any other store I have frequented.

I purchased a mattress set out at Sleepy's in Manchester, CT location. The sales rep was very good in selling a mattress and he did a good job. I paid $2500 for a mattress and box springs together hoping I will have a comfortable sleep. Over the next 15 days, we were very uncomfortable on the bed. We were told to use it for 30 days since that's the break-in period. Hoping that we are going to have a good bed, we used it for 45 days and started having serious back problems.

I contacted the sales rep and he mentioned that the mattress carries 10 year warranty and if we want to exchange, we can with a 10% penalty on the total invoice price. I am not ready to lose $250 just for nothing. I notice the bed has become uneven and bumpy in places. I called the customer service and am waiting for the inspector to show up to give a new story. I am completely dissatisfied with this whole bed when I could have purchased a similar bed from Sams Club for less than $700. I am extremely dissatisfied with the whole purchase and stuck at the moment with a bed suffering from backaches and sleepless nights.

Hi, this is the client from the other day with the invoice number **. I am his 17-year-old daughter. This whole situation with Sleepys has been such a ridiculous experience in the sense that we have to go through so much dis-satisfaction with our purchase. It really makes me wonder where are all the honest people at? But I guess when it comes to business, business is first and the client is last. I can't believe that today the sales representative at 86th St. had told my dad that we were more than lucky to have even gotten that credit, because they don't usually grant it to customers who spend such little money on those mattresses.

I feel really bad for my dad, because he did what any good parent would do which was he had given me all the store credit for my bed. So now he has to sleep on the floor injured and all. This is, because it was an exchange policy which means tomorrow they take away both of our mattresses. If you are asking yourself what happened, didn't they grant you guys a store credit? Well, the store credit didn't really make a difference, because it was only for one mattress. So there was no way that we could compromise towards financing mattresses for the both of us. Basically what I'm saying is that I'm getting a pretty descent mattress and my dad is stuck sleeping on the floor.

My girlfriend and I have been shopping around for a new mattress for quite some time. On November 28th, Cyber Monday, I browsed the Sleepy's website and saw they had a promotion for 50% off selected mattresses, buy one position pillow and get one free, and a $100 gift card (either from Best Buy, Toys R Us or Target) for purchases of a mattress $700 and up. This was a deciding factor as I viewed it as an additional $100 off the mattress price. The mattress took over 2 weeks, maybe even longer if I had not called them.

When I called to check on the status of the order, the rep stated "You're in luck. We do have it in stock." Seriously? So had I not called, when would they have delivered it? A month later? During this conversation with the rep, I inquired about my voucher to get my promotional $100 gift certificate. The reply was, "You get the voucher after you receive the shipment." At the time, I gave Sleepy's benefit of the doubt as they don't want to lose out on a gift certificate if I were to cancel this order. So, I waited and guess what? I got nothing.

I called Sleepy's a week after I received my delivery to confirm if the voucher was on the way and was told that they never heard of that promotion. The tune changed when I told them I have a PDF copy of the promotion from their site, and if they wanted me to send it over, I would be happy to. After being put on hold, I was told I would not be getting the voucher and it was too late to rectify it as the promotion was over. At this point, I was livid and demanded to speak to a manager. I was kindly passed over to a gentleman named Justin (ID **, extension **) and explained to him the run around I was given. He was receptive and told me he would work something out.

And he told me because the promo was over, he would not be able to get me the gift card, but will refund me the $100 to my existing form of payment. "The refund will show up on my statement in 3 to 5 days". That was in December of 2011 and we are in 2012 now. Since then I have called Justin, left him multiple voicemails and a contact number, but had no response up to date. This is by far the worst experience and worst customer service I have ever dealt with. Do yourselves a favor and go elsewhere for your purchases.

In August 2011, my husband and I after battling many an awful night's sleep on our bed went to Sleepy's and purchased a new mattress with a frame that required no box spring. It was the biggest mistake of our lives! On October 21st in the middle of the night while sleepy, the bed frame collapsed and the headboard separated from the bed. The next morning I called Sleepy's and they were very nice and set up to have the bed inspected within 2 days. The gentlemen came, looked at the bed, said it was not able to be fixed, and left. They said that Sleepy's would call me on Monday.

Monday came and went, so I called Sleepy's (mind you I have been a week sleeping on just a mattress on the floor at this point). They were very rude. They informed me that those men weren't inspectors. They just came to see if they could fix the bed themselves. They said that I had to wait for an inspector to come out, for him to write a report and send it to the manufacturer, and have the manufacturer approve the report. And if they did, then Sleepy's would send the bed. I asked for the number for the inspector so I could call to set up the appointment. I was told that they don't have the number for the inspector but that I would hear from them that very day. Three days went by and they finally called. But I missed the call because I actually have a life and am not waiting for Sleepy's to call me all day.

Anyway, I played phone tag for two weeks with them and finally got an appointment for 2 weeks later between 7 and 9 am. At 7am I got a phone call saying that he had been waiting at my residence and I wasn't home. I told him that I am home and that he must have gone to the wrong address. Another week of phone tag, another useless call to Sleepy's and I got another appointment for two weeks later. This is the first week of December now and I have been sleeping in a recliner, because it is more comfortable than sleeping on that terrible mattress on the floor. So, the appointment came and the same thing, he didn't show up then called and said he was at my house, to call and reschedule. I have given up! I tried calling back but this has gone passed ridiculousness. I have a $1500 bed that I can't sleep in and a company that doesn't give a **.

I purchased a bed over a year ago from Sleepy's. My husband and I were a true victim of a "hard sell". The sales person pushed the Kingsdown brand. We spent close to $3,500 for the worst mattress possible. After many sleepless nights on this mattress, I contacted Sleepy's. It took over a month between and had an inspection done. It was deemed that the mattress was defective (there was more then an inch and a half indent) and we were given credit of $1995 for the mattress. We were told the box spring was okay so that could not be refunded even though it was bought as a set. Inevitably it leaves us with the only option to either eat the cost of the box spring and buy a new one (because if we use this box spring with another mattress we would not be covered by the warranty") or purchase another Kingsdown bed.

I was later given half the value of the box springs. I was equally furious to be told that I would have to pay shipping--yes--shipping for a new mattress replacing the piece of garbage that I originally got. I am beyond furious because I wasted over an hour of my time tonight at Sleepy's tonight to be told that I have to purchase a new bed equal in value or more then my old one. So in essence, I am being given less of a credit than I should be getting and being told that I have to spend the difference.

I chose a bed by comfort. It happens to be less than what I paid and it would be an equal trade for the credit. I was told by the sales person at the Plainview, New York store that I should call customer service and that they were opened until 9. I called and they were closed. I asked the sales person and was informed that the supervisors Gregg and Trudy would call me to discuss this. I have not received a call as of yet. I bought a product with the understanding that there's a fantastic warranty and fantastic customer service. My experience has been akin to dealing with a used car salesperson.

The only fair resolution would be for an even exchange for me to receive the bed that I am interested in which is less than my original price and equal to my credit. There is no reason that I should have to pay more for a bed that costs less. I am an attorney (also a former television producer) and the policy at Sleepy's is absolutely egregious. If this issue is not resolved, I will first contact the Better Business Bureau and New York State's Attorney General. I intend to contact various news outlets and every social network possible to inform them of my experience. I will not hesitate to inform any customer I see entering into Sleepy's and informing them of the "Sleepy's guarantee" that does not exist. The most obvious is I will never, ever refer anyone to Sleepy's.

I purchased my first good bed in 62 years in July 2010. It's a Queen Size Kingsdown. I followed directions of turning it every month. One day as I looked, it looked like a sag in the middle so I turned the mattress again and low a behold, it was sagging. I called Sleepy's. They sent out a man to look at it and he measured and said they would get back to me, but never did. I called and found out because it only sagged 1 inch. They are not responsible until it sags 1 1/2 inches.

I'm not sure if it's the bed but I'm going to physical therapy for my back, none can help me. This is the first time I ever spent that much money on myself. I'm very upset with Sleepy's and Kingsdown for cheating me. I do feel I've been ripped off. If you can help me, please do. I don't know what to do now or where to call.

I had purchased a "Miami Coffee Day Bed" with a twin pop up. On 3-24-11, I was very excited only to be disappointed. I believe of all the bed models that Sleepy's sells, this has to be one of the worst models. I thought that I would be saving space in my bedroom. Instead, all I did was throw away my money. In total I had spent $1,382.66. Sleepy's prides on a certain warranty which is impossible to obtain. After like about five months, the pop up broke, because it has a weight standard which wasn't brought to my attention when I was buying the bed. Now I am stuck, because the frame is brand new.

The worst part is that I cannot exchange my bed for another one although I am under warranty. The bottom line is that Sleepy's is the worst option when it comes to buying a bed, frame, etc. I honestly believe that Sleepy's owner is a dishonest person and the people he has working for him is also dishonest. I am a disabled person and I do not appreciate the way that I was treated. I have warranty until March. What do I have to do to get treated like a person? I advise anyone out there that has any thought about doing business with Sleepy's, don't. It'll be the worst money you could possibly spend.

I purchased a very expensive king size Stearns and Foster Russell square set 2 years ago from Sleepy's. I was assured that it was top quality mattress and was told that it came with a 10-year warranty.

In just over a year, the mattress had lost most of its support and sagged in the middle when you lay on it. I called the customer service number and scheduled an inspection. The inspection consisted of pulling a string across the bed and taking a picture. The representative was not allowed to sit on the bed to see where the sag was. The mattress had a pillow top so of course visually it did not appear to sag so there wasn't much to measure.

Of course, the complaint was rejected and when I called to further explain the problem and asked for them to reconsider their opinion, the representative told me to just keep calling because the bed would eventually fail. She told me that I was entitled to 2 inspections a year. I scheduled a second visit two months later and although there was even more of a sag (this one could be measured at 1"). The technician still did not sit on the bed to see that it drops more than 3" when you lay on it, and again passed the mattress.

I have purchased at least 10 other mattresses over my lifetime with no issues (including several other high end ones from Sleepy's), and this one obviously has an issue, but Sleepy's does not want to honor the warranty claim. I have also been told that this model has been discontinued - I am assuming due to quality issues based on the dialogue with the customer service representative.

I bought a "Dr. Breus" Queen mattress set at a hefty price ($2539) because I am disabled with serious issues. I figured that the money would be well-spent for my health. The salesman in the Brookhaven store was wonderful, I can't say enough positive things about him, he even "sweetened the pot" telling me I would get the "Peace of Mind Guarantee" (can take the bed back for 8 years if I don't like it) well, let me tell you I'm not getting any "peace of mind."

We were told that the Dr. Breus bed was specially designed to keep you at a proper temperature but I have to keep the windows open in 30-degree weather and I still have to use only a thin sheet or I wake in a pool of sweat. It's even worse when my partner can be there when the mattress makes me roll to the center against him and sweat more.

So the bed must go, I sleep horribly as does my partner. So I try to take advantage of the "Peace of Mind" but what they didn't explain was that if you buy an expensive mattress you don't get many choices, if any, to bring you peace of mind!

I went to a bigger Sleepy's and found a mattress which felt Great and I really want it but it was less than Dr. Breus so they said I can't get it. Mind you there are like 3 choices of equal or greater value and none of them are comfortable. At All. I offered to pay more for the new bed to equal the old bed and was told no and that nothing could be done - I'd have to pick an uncomfortable bed to get my peace of mind.

I am a victim of Sleepy's questionable invoicing practice. When I needed to return my recently purchased bed set, I found out that the salesman who was responsible for the original purchase had charged me on the invoice (but not verbally) for the sheets, bed frame and bed protector ($255) which I was told were free, and instead reduced the price of the bed set by this amount.

The consequence of this is that I am now only being given a refund on the invoiced price of the bed set, thereby effectively losing $255. When I argued this point in the store, the salesman admitted that he would not have sold me the bed-set alone for the lower amount, so the real value of the bed-set includes $255. So, this means that I do not get equal value back when the bed-set is exchanged. I called 1-800-sleepy's, and the agent I spoke with as much as agreed that this was not fair, but said he could do nothing to help me, not even waive the comfort exchange fee.

I purchased an extra firm queen size mattress set a year ago from Sleepy's. It cost over $1200.00 and I was assured that it was top quality and came with a 10-year warranty. It was the worst purchase I ever made!

In less than a year, it has no support and sags in the middle. I weigh 130 lbs. and I haven't gotten a decent night's sleep in months and my back hurts every morning. I called the store and scheduled an inspection. What a joke! After finally getting a date, the inspection took all of five minutes and I was told by the woman that it was a comfort issue on my part, not theirs. She put a stupid stick across the bed, took a picture and said that it had to sag at least an inch under the stick. The mattress has a pillow top that fluff up with no weight on it so of course, it doesn't appear to sag. However, just sit on it and you roll into the hole in the middle! When I asked her how many people actually get a new mattress, she said not many, but she loved it.

Sleepy's gets so many complaints and that is a full-time job! She said that I would get a call from someone in two weeks. Well, that was over six weeks ago and I'm still waiting! Please spread the word and stay away from Sleepy's!

We are on our third Sleepy's mattress set in less than 4 years. They are the most disreputable and poor quality company we've ever dealt with. Under no circumstances will they refund your money. We can only keep upgrading to the next bed set recommended by the salesperson. It's funny how the salesperson who sold us the first and second beds told us they are no longer making them because they have discontinued that line! After horrific back, hip and neck pains from sagging mattresses and box springs, we are stuck having to continue to buy from this company. I wouldn't refer them to anyone I care about. I hope the CEO is enjoying his mansion in Palm Beach.

I went to Sleepy's to buy a mattress for my daughter. After three trips to the store, a mattress was selected. The first time at the store, the salesman stated he'd waive the delivery charge on a specific Sealy mattress/box spring. After two more trips to make a final selection, we felt it was necessary to only purchase the mattress.

Now, when we went to buy the same Sealy mattress, the salesman stated that he could not waive the delivery fee of $89.00. This was quite alarming since "home delivery" was previously free. Annoyed, I pointed out the large sign behind him that reads that a buyer has the alternative option of "Store Delivery" for only $29.00. He replied that the store's delivery policies were just suspended for several weeks. In the meantime, the "50% off sale" ended at 9:00 PM this evening.

I think this delivery policy is misleading! They have stated options clearly posted, but they are not being honored. Also, the fact that it would cost me nothing, zero, for two pieces of bedding to be delivered but cost me $89.00 for only one piece of the same item seems quite slimy as far as sales go. I guess I'll go shopping somewhere else. I'll not be recommending Sleepy's to anyone either. Now I know why the parking lot was empty on each of my three visits.

We went to Sleepy's because we thought this was a reputable company. The salesman told me I wouldn't have to worry about anything for 10 years, even staining if I purchased the mattress cover from them. So as long as I put the mattress pad on I wouldn't have to worry about anything because it will resist stains and the mattress pad is guaranteed.

Well here we are, 1 1/2 years later and the mattress is caving in. We contacted Sleepy's and they said they would send someone out to look at it as long as there were no stains on the mattress. There is a mark on the mattress and so they told us we had to contact the mattress pad people. The mattress pad people told us that they cannot help us because the mattress pad is only guaranteed for 1 year.

I asked them why it is guaranteed for only 1 year when the mattress is covered for 10 years. He advised me that now the guarantee is 10 years on the mattress cover. That would have been a nice thing to know when I bought the mattress. So, then they tried to sell me a higher end mattress at a discounted price. So we are stuck with this mattress unless we want to spend more money. Buyer beware. If you buy anything you have to read the small print. Very, very deceitful to sell you a 10 year mattress with a one year cover.

On December 8, I bought a Twin hi-riser arms from Sleepy's and I was assured by the salesperson that the box will came with all the accessories I need to hook up a trundle bed. The original arms got lost while we moved. I was asked to pay $30 extra for shipping which is crazy shipping price for a box which did not weight more than 5 lbs. The original price for hi-riser arms was $65.16, so I chose to pick up my item from the warehouse.

When I tried to attach the hi-riser arms to the bed frame, I realized I'm missing the 4 metal brackets. I have to mentioned the brackets were present on the instruction drawings which came with the arms. I went back to the store from where I placed the order and different salesperson suggested to me to call customer service. The ordeal started when I called for the first time customer service because the woman told me that I will not be able to return the item, no matter what. Since that call, I contacted several times the salesperson which placed my order and customer service but in the end, nobody helped me. The last suggestion they gave me was to contact the manufacturer to find this brackets.

I'm sorry to say, but not this is the way to help customers when they have problems with their orders. I suggest anyone who wants to buy something from Sleepy's to be aware, to read all reviews which honestly doesn't look good at all. 99% of customers had bad experiences.

I would like to tell you about my recent experience with Sleepy's. On December 24th, 2011, we went to the Springfield, NJ store to purchase a bed frame and box foundation. We were waited on by ** and **. The saleswoman's name was Odetta. We purchased a split queen foundation and a queen instamatic frame. The delivery was promised for Monday, December 26th, 2011 between 9am and 1pm. On that day, by 2pm we still had not received our delivery. We called the 800 number and were told the computers were down.

After checking my receipt, I discovered that Odetta put in the wrong delivery date. She had scheduled for it to be delivered on Monday, January 2nd, 2012, a full week after she promised it to us. I went to the Springfield store the afternoon of December 26th to find out what had happened. I spoke to Jayson (store manager) and told him how frustrated my experience was regarding my transaction. I asked him three times to cancel my order as I could pick up comparable items at one of your competitors the next day. He told me he would upgrade my purchase but that I needed to pick up my items at the Greenbrook Store on route 22 and he called them to confirm they were available.

When I got to the Greenbrook store at 5:30pm, I was told by the store manager (Robert) that my items were there. After loading my box foundations into my SUV, I asked about the bed frame. He stated that Jayson never asked him about the bed frame and he did not have one in stock. He said that the computer showed one was available in the Piscataway store and that it was only twelve miles away. I expressed my frustration to Robert and said no way was I going to a third store that night. He said he could order one for me and have it delivered to the Springfield store by Friday, 12/30/11. He stated it would be delivered by 11am to 12pm and would be ready for me to pick it up then. I said that would be okay and that I would pick it up after 4pm that day.

On Wednesday, 12/28/11 I called the Springfield store just to make sure it was scheduled for delivery on Friday, 12/30/11. I was told yes, they expected it to arrive that morning and again I confirmed that I would pick it up after 4pm that day. I arrived at the Springfield store at 430pm Friday, 12/30/11 and again spoke to Jayson (store manager). He told me he had yet to get his delivery, but it was on the truck and should be delivered within an hour to their store. He said the delivery truck was in Summit/Chatham area. They were on stop number seven and he was stop number nine. He stated that I could hang around, come back later that night, or that he would call me when it arrived. I asked that the truck deliver it directly to my house. He said they could not do that without charging me the ninety dollar delivery fee. I said that was ridiculous. I asked him to call me when it arrived as I had another appointment that night.

He tried to give me an excuse about his deliveries to the store. He said it was always fouled up and that he had no control. I stated he did not want to know about my job and its problems; just the bottom line was that I would be able to get what I paid for. My wife called Jayson at 630pm that night as we had not heard from him. He stated the item was not on the truck and he did not know where it was as the computers were down again. My wife asked him again to cancel the order. He could not give her a definite answer as to when the item would be available. But if I went to the Piscataway store, he thinks they have one there. We finally got him to cancel the order as we were very, very frustrated at this time.

We have used Sleepy's for the past three bedding purchases and will never use them again! Your computer records are purged every ten years. But I have purchased two complete sets of bedding from your company during the past 12-15 years and have never, ever gotten this runaround from any company. With the current economy, I would expect much better customer service. Corporations are closing all the time, and if your current practice continues, your future is bleak. I do not like being lied to, giving promises that cannot be fulfilled. Above all, I do not like to waste my time with such nonsense and un-professionalism. It is a week later and I still do not have use of my bed. Thank you very much and have a wonderful New Year. I will be sleeping on the floor.

I recently purchased a Queen sized tempur-pedic mattress from Sleepy's. The total value of my purchase exceeded $2100. Upon delivery it was determined that the Queen foundation would not fit and could not be delivered. The mattress however was. I was told that I needed to order a split-queen foundation for an additional $100.

At no time prior to this had I been notified or had it been suggested to me that I should have ordered that to begin with. The foundation was taken back and I spoke with an associate at the store who said he could not help me until my order had been 'delivered in the system'. He called me the next day to tell me he was still working on and would call me back shortly, but asked when I would like my delivery scheduled for.

As of the following Friday I had not been contacted to pay the balance but never told that I would not receive the delivery. After not having a delivery occur, I contacted Sleepy's and they informed me that it was still held up in the finance office and could not begin to be resolved until Monday January 2, 2012.

I bought a mattress at Sleepy's in Elizabethtown, PA in March, 2011. I did not think it was the same as I picked out in the store but did not want them to take back the mattress and leave me with no bed, so I said nothing. Two months after I bought the bed, springs started poking me. I recently called to complain; they sent someone to inspect mattress on December 10; he, of course, could not feel anything but said someone would call within 10 business days. They of course did not. I called Sleepy's on December 27 and they said they would call me December 29.

They did not call me. I had to call them. I was told nothing was wrong with my mattress, but that they would give me store credit of 90% of purchase price. I said no, I did not have any money to purchase a mattress and would not give them another penny even if I had the money. Also, I talked to a friend who also purchased a mattress from the Lancaster, PA store and did not receive the mattress she picked out in that store. So it seems Sleepy's does this on a regular basis. This is a very dishonest store with sleazy practices. I will never shop there again and will tell everyone I can what my experience with them has been.

This is a follow up to complaint. Sleepy's automatically sends a reply that they will follow up but they have no intention of doing so. I never was contacted after I wasted my time sending my invoice information. These people are scam artists. Do not be their next victim.

Stay away from Sleepys no matter what! Reading through all these reviews, I am amazed that Sleepys is still in business! We purchased our mattress 4 years ago. It was a Stearns and Foster Monte Vista Queen, $1134.14 for the mattress plus $295.86 for the box spring. Within 4 short years, the mattress has significant sagging. It is virtually unusable. We recently stopped into Sleepys to discuss our situation. The manager encouraged us to call the company since the mattress was under a 10-year warranty and to have an inspector come out to inspect the mattress. We did, and it was the most awful, ridiculous experience!

First of all, the inspector scheduled the appointment late in the day, obviously, because any bed that has significant sagging after a night's sleep will look better after 8 hours of no one lying on it. But we don't just look at our bed, we sleep on it! She said she wasn't allowed to touch the bed and took the measurement as is. My husband showed her how far the foam went down by kneeling on the bed and pushing down (even though we came to find out later that we weren't even supposed to speak to the inspector, let alone touch the mattress in her presence). The inspector told him that he should've pushed it down to get it to sag right before she got there! She basically told him that the only way to show the real problem was to be deceitful! Unbelievable!

Well, we never heard from the company during the 5-7 day period we were told was standard waiting time. Two and a half weeks later, we called them! And as it turns out, we never did find out if the huge divot in our mattress would've qualified as making it defective. Our warranty was voided anyway, because incidentally, the morning the inspector came, I made a small tear on the underside of the frame while trying to pull the bed skirt out by myself (since the bed needed stripped for the inspector). Warranty is voided if there is a tear in the mattress, period! We would completely understand that statement if there was a tear in the actual mattress.

But the small tear I made was on the underside, which is a thin piece of white material covering the wood frame. This is not even a mattress that can be flipped! There is no mattress on the underside! But Sleepys won't go any further than that. In their opinion, the inspector said there was a tear; therefore, the warranty is voided. The sagging of the mattress wasn't even documented in their computer system! So absurd! We shared the outcome with the manager of our local Sleepys. He admitted that Sealy (who owns Stearns and Foster) will take any easy excuse to void the warranty. So now we're stuck buying a new mattress. But it won't be from Sleepys and it won't be a Sealy/Stearns & Foster product! Their warranty is a joke! Their customer service is a joke! Their inspection process is a joke! And I will be sharing this complaint on every blog I can find!

Sleepys and/or Sealy Customer Service, please don't respond with a note telling me to contact you so we can further discuss the issue. The only reason I will contact you is to send you my address so you can send me a check with monetary compensation (not a store credit).

We purchased a mattress, two pillows, and a mattress cover on 12/18 with a delivery date of 12/24 at Sleepy's in Concord, NH. We received the mattress but not the mattress cover or the pillows. The delivery man said they were being shipped UPS. I called the store in Concord and talked with the salesman who stated they were supposed to be on the truck. He would check with dispatch. A woman called and said they had not been shipped and I had the option of having them shipped and they would arrive in 7 - 10 days. I told her I wanted to pick them up in the store on 12/26. She said she couldn't guarantee that would happen as they would also need to be shipped to the store. I expressed to her and the salesman my frustration about the delivery.

I should have insisted they be overnighted at the company's expense. It seems crazy to me that these items are not available in the store to purchase on the day you order your mattress or if they aren't delivered with the mattress, you could return to the store and pick them up. It may be good for the companies bottom line not to stock these items but it is absolutely lousy for the consumer and I felt I did not get good customer service. I will not recommend Sleepy's to anyone. One disgruntled customer is not good for business. When I asked for the President of Sleepy's phone number, I was told he does not talk to customers!

I purchased a mattress on 12/6/2011 for the top bunk of my son's new bunk bed. My invoice pick up date was on 12/13/2011. Since I haven't heard anything from the company, I called on 12/17 to see about picking it up. I spoke with a woman named Denise at the Smithfield, RI store. She apologized for it not being there and in next breath was trying to convince me to spend another $50 dollars to get it delivered to my home. I refused and asked that my order be canceled, which she said it would be.

On Sunday, 12/18, I received multiple phone calls from the company trying to deliver the order. I called again to cancel my order and waited for my refund. By Wednesday, 12/21, I still have not received a refund (was told would take 2-3 business days to proceed). So, I called the store I had purchased at a third time. This time I was told to call 1-800-Sleepy's, which I did, only to find out my order had still not been canceled and now would have to wait another 2-3 days for my refund. This company is horrendous and I will never shop there again. I went to Cardi's and purchased a mattress very similar for half the price.

This is a follow-up to my post published yesterday, December 19. I nervously took my credit to Sleepy's on East 86th street yesterday, expecting to be given a hard time; but I received quite the opposite, which is why I felt I had to write this follow-up. I was helped by a really nice salesman named Tom. He recommended another mattress, organized the delivery for this morning, and it was delivered at noon today. What a turnaround. I am looking forward to a good night's sleep tonight. I had an awful 2 1/2 months, but it has now finished well and, therefore, I think it only fair that I also publish this change in my experience with Sleepy's.

Sleepy's only got a 1-star rating from me because you cannot submit form with none. I give them negative 10 stars in reality! I have sent the below complaint directly to csable@mattress.com that I see is responding to other complaints on this website; have yet to hear back. Surprise, surprise!

"I am writing to inform you that after receiving less than satisfactory customer service while attempting to resolve an issue with receiving a beyond sub-par bed compared to the one we tried in your showroom we have filed a claim with the attorney general. Below is our experience (although I omitted details pertaining to just how rude your customer service rep was, and trust me I would know, I am a client service rep myself... I would not talk to someone outside of work in that manner, let alone a paying client). We are seeking a resolution to this matter immediately; should your company decide to take matters into your own hands (which up to this point you have not) and try to resolve this issue by either providing us with the exact bed we agreed to purchase or by providing us with a full refund (i.e.: cancelling the financing we agreed to through your credit company, GE) we will drop the claim we have filed, once a satisfactory resolution has been reached. If you decide not to resolve this our claim with the attorney general will remain open and you can be sure we will tell anyone willing to listen what a nightmare your company is to deal with.

We ordered a Simmons BeautyRest Avondale mattress in Plush from Sleepy's in Wilmington on Friday, 12/9/11. The bed delivered on 12/14 feels as though it is a firm (and in no way is similar to the bed we chose). We called the store and were told we need to contact customer service regarding the issue. Just to ease our minds and to be sure before proceeding we went back to the showroom to test the bed out that same evening (Wednesday, 12/14). We determined that the mattress sent to us was in no way a Plush as indicated on the tag, and is in fact almost identical to the rock-hard firm mattress from the same company/line. The salesman on duty that evening said our only option was to call customer service the next day and request that they have someone come out and inspect the mattress and if they determined it was in fact a firm marked as plush they would replace it.

He also indicated that the bed does not need a break-in period, that it should feel almost identical to the showroom model. He also informed us that in the actual showroom they have received mattresses that are plush and marked as firm and that mislabeling can occur. He determined that the mattress in the showroom has only been there since about April and that since it is not a busy store at all it would not have been "broken in" more than any mattress that was delivered. We told him we understood there must be a slight difference in what is delivered and what is in the showroom and he indicated it is so slight that we should still be able to experience a plush mattress if that is what we ordered (and that is should in no way resemble a firm mattress upon delivery).

I called customer service on Thursday 12/15 and was told on the phone that since it is marked plush, they will not send out anyone to inspect. She also insisted that there is a break-in period our only option is to upgrade. When we told her the salesman informed us there is no break in period, she snidely told us that the samples in the store have been there for years with people testing them everyday (contradicting what we were told by the salesman about the specific mattress we tested). She said she was not able to help us and our best bet for receiving assistance was to return to the store.

After calling multiple times (and no one answering) and against better judgment, we drove down to the store yet again (same evening 12/15). The store was locked (it was 7 pm and they close at 9 pm). After waiting about 30 minutes a salesman (not the same as either previous of the two we dealt with) arrived and let us in. We explained that customer service would not help us and were basically told by him there is nothing they can do and that we must deal with customer service. "It's not like I can give you another bed myself," were his words. We explained they would not help us and he said they would send an inspector out if we called them again (even after explaining that customer service told us they wouldn't) and also that the bed needs a break in period of about a month, which is suspiciously the same time that your already poor "comfort-guarantee" policy expires.

We were then informed our only option if we weren't happy would be to upgrade which involves another $250 fee and $89 delivery fee on top of what we have already paid. We are not comfortable upgrading, as who is to say we will receive the same bed we test in the showroom if we do (and it seems like a scam to get even more money out of us) all the while you are not working with us to see that we are satisfied with the bed we originally purchased and did not receive. I can understand not being able to help us should we have merely changed our minds; however, we did not receive remotely the same bed we agreed to purchase.

Although this experience would be unacceptable under any circumstances, I am pregnant and am now in more pain sleeping in this bed than I had been sleeping on the old, cheap one this was to replace and my fianc has ongoing back problems that are now being exacerbated by this shoddy bed your company, Sleepy's, is claiming is the exact bed we ordered. Please feel free to contact me by email or telephone at anytime should you seek to resolve this matter. "

We are out over $1100 for a mattress they claim is the one we ordered (not even close!) and we cannot sleep on it. We will probably have to replace it a.s.a.p. with or without compensation from these thieves! Buyer, beware.

This is an update to my complaint last week. I'll paste in my original complaint then the response I received.

I recently purchased a $1200 (got it for a little less because of a holiday sale) mattress from Sleepy's. Thought I had a great experience in the retail store and left fairly happy with my purchase. Set up a delivery time and was given the "cable TV 4" hour block which is absolutely absurd to begin with but whatever. Delivery came 1.5 hours after the 4 hours. Annoying and unacceptable in my opinion but that's not what this is about.

This is the 30th day of having my mattress. Since the first week, it began sagging. I've been sleeping in a whole. My back is in agony. My hips are in agony from trying to get myself out of this crater throughout the night. Its a dead spot in the bed. I've been back to the store to test out the bed that I bought and there is clearly an issue. I spoke to a rep last night (which was my 29th night) and we chatted about options and he told me that you can get an even swap within 28 days. Like I said, last night was my 29th night and the "system was down" when I was in the store so we could not call at that time. He told me he was going to put a note in the system so I would have an easy time calling today. Its the holidays. Work is crazy. I've been traveling. This was truly my first opportunity to address this. Again, I have to stress. It was my 29th day.

So my mail concern here is dealing with this inspector/warranty stuff. I don't really need to explain. Just read the hundreds of complaints on consumer affairs. I paid a lot of money for what I thought was a quality product. I know, as well as the reps at Sleepy's that this is a loosing battle for the consumer. Again, read the posts on consumer affairs. I just don't want to deal with it. I have a defected mattress. I'm not sleeping. I'm in a lot of pain and its affecting my life. I just want it swapped out. They pushed back on me on the phone today. Said that I was outside of the 28 days. Now its early morning on the 30th day and THEIR system was down last night on the 29th. They wouldn't honor this to me and said I had to call back when I get home to answer a questionnaire, file a claim. Then wait for an inspector and embrace the nightmare to come. I have nothing to hide. I just want what I tested out and paid for. The bed I received is defected. I've had an absolutely awful experience with Sleepy's. And I will fight this. Even if I have to see my physician and my lawyer.

I'm miserable, miserable, miserable. Shop somewhere else.

Now Sleepy's response:

The Company's Response to George of Boston, MA:

Thank you for sharing your concern(s). A member of our Customer Relations Department will reach out to you before the end of business tomorrow and assist you towards resolution. We thank you and appreciate your feedback and most of all look forward to resolving the matter to your satisfaction.

Absolutely awful business and customer service. Disgusted. It's like they stole almost a $1000 right out of my back account.

The stress caused by suppressed anger and the knowledge that any attempt at getting a reasonable response from Sleepy's is completely and utterly futile is hard to live with. My experience at the store on 86th Street in New York was wonderful. Charming salesperson, helpful, sold me the firm King Koil Mattress I laid on in the store. What could go wrong? I'd bought lots of mattresses over the years in quite a few different countries. All were good and all lasted for a very long time. Never a problem. But then I'd never shopped with this scam artist named Sleepy's before. Why oh why didn't I go to Bloomingdales or Macy's?

I purchased the mattress in September and within a couple of weeks, began to roll into the middle of the bed where a new Grand Canyon was beginning to form. I didn't contact Sleepy's for a month just because I was so busy at work and I didn't feel threatened at this time about calling to complain about receiving a defective mattress. Unfortunately, I hadn't done my homework on Sleepy's and read any of these complaints. I first called the store on 86th Street and spoke with a salesman there. So kind and so nice, but unable to help me as it was past the "comfort exchange time", but gave me their 800 number to call. This is where I began to experience and to understand that this was no normal retail establishment. I had gotten in bed with quite literally a bunch of crooks.

The woman I spoke with again was lovely for about five minutes while I spoke of my discomfort and the dip in the middle of the bed. She then informed me that the 'free' Comfort Exchange period had passed, but to accommodate me, she would allow me to exchange my uncomfortable bed for another one for a fee of $249. At this point, I became annoyed and told her that surely she was giving me the proverbial finger if Sleepy's thought to charge me an additional $249 to exchange my bed with the canyon in the middle for a new one. After about 5 minutes of listening to this well-trained scam artist, I realized that she kept emphasizing "uncomfortable" and had to explain that the bed wasn't uncomfortable, but that it was defective. She then informed me that the company would send an inspector to my home to check the mattress and, in a very spiteful voice, told me it would be about 4-6 weeks before someone come. I told her no problem, I'd wait.

I then immediately called American Express and asked them to put a hold on the dollar amount I'd paid Sleepy's. Needless to say, they called a few days later. Not me, of course. No, they called my late ex-husband's widow, as they'd mixed up our names and telephone numbers. We've been divorced for nearly 11 years, but I digress. Fortunately, she called and let me know Sleepy's had called. On November 30, a young man came to my home and with rubber gloves, string, a little plastic measuring device and a camera proceeded to measure and calculate the 'canyon'. He told me he would be sending his findings to the company and they would determine whether they would replace or not. I explained to him, after watching him conduct his in-elaborate measurements, that the dip didn't look huge, but that when I laid on it which I then did, that was when you were sucked down into the lower depths of the mattress. He could care. That's not how they measure dips.

On December 14th, I received a Credit Memo from Sleepy's dated December 8, 2011 and mailed on December 12th informing me that I had 14 days to redeem this said Credit Memo from the "issue date listed above", allowing me until December 21st to use this Credit Memo after which it would expire. Wait, there's more. Plus, you couldn't use it on Saturday's or Sunday's. Also, said document told me "Prior to reselection, I must present this original document to the Mattress Professional on Duty. Failure to do so prior to resection shall void this credit". How are Sleepy's allowed to get away with this? Why hasn't the Better Business Bureau shut them down? Why hasn't a mass lawsuit been filed against them and their owners sent to prison? I do not understand how a company can rip off so many people around the country and get away with it. How silly of me. Of course, I can. Banks, brokers, mortgages, Congress. Sound familiar. It's standard policy now.

We were in the store on 12/14, to look into getting a different mattress, since the original one we bought a year ago was starting to cause my wife and I, a lot of back and neck pain. We spoke with a rep named Ginger, who told us about an option we had, which was to trade the our old mattress we bought from them, and to get a new mattress at equal or greater value. After spending almost 2 hours in the store, because of their system going down, we picked out a new mattress, and paid the difference that day in store.

Upon delivery of the new mattress, we found out the lady never ordered us the new box springs to go with the new mattress, and because the delivery was a partial delivery, Sleepy's would not allow the mattress to be left at the house. After spending 4 hours on the phone, and several trips to the store, we were told that we would have to pay $500 for the new box springs, even after we were told they would not cost us any money. We ended up calling back Sleepy's customer care, who told us that it is our word against their own sales rep's word. All that we want, is what was promised to us at the time of purchase. At this point, we have wasted our entire day talking to the reps in our local store, and reps over the phone. We were told that a manager was going to call us back, and we have yet to receive a phone call. As of right now we have no bed to sleep on, and want what is promised to us by your sales rep.

I purchased a queen size Seally Posturpedic Harb House mattress about 18 months ago. After 3 months, the mattress top shifted to the left and began caving in the middle. When I lay on the bed, my body starts to go numb. I wake up with horrible back and leg pain. I contacted Sleepy's since I had a "10 year warranty" as was told by the sales rep. Sleepy's sent an inspector out who reported that the sag was only 1 1/8th on my side and 3/4" on my side (btw, that's not correct). I was informed I did not qualify for an exchange. I sucked it up and continued to sleep on that nightmare of a bed for another 6 months.

I called Sleepy's and requested another inspection. The inspector came in, took measurements and pictures. I received a call from Sleepy's 10 days later, telling me the mattress doesn't meet the requirement for exchange. The rep then went on to tell me that my mattress had a stain so my warranty is void. Of course, this sent me into a rage. I took several pictures of the mattress and informed the rep that my bed had no stains. The only thing on my bed was a shadow from where the ** mattresses is sagging. She rudely told me that she couldn't do anything and to basically deal with it. I have contacted my doctor and lawyer and plan to file a lawsuit against Sleepy's. I recommend you all do the same. Don't buy from Sleepy's. Go to Macys, Boscovs, or even the mattress store. Stay away from these crooks.

I recently purchased a $1200 mattress from Sleepy's. I got it for a little less because of a holiday sale. I thought I had a great experience in the retail store and left fairly happy with my purchase. I set up a delivery time and I was given the cable TV, 4-hour block which is absolutely absurd to begin with but whatever, the delivery came 1.5 hours after the 4 hours. It was annoying and unacceptable in my opinion but that's not what this is about.

This is the 30th day of having my mattress. Since the first week, it began sagging. I've been sleeping in a hole. My back is in agony. My hips are in agony from trying to get myself out of this crater throughout the night. It's a dead spot in the bed. I've been back to the store to test out the bed that I bought and there is clearly an issue. I spoke to a representative last night, which was my 29th night, we chatted about options, and he told me that I can get an even swap within 28 days. Like I said, last night was my 29th night and the system was down when I was in the store so we could not call at that time. He told me he was going to put a note in the system so I would have an easy time calling today. It's the holidays. Work is crazy. I've been traveling. This was truly my first opportunity to address this. Again, I have to stress. It was my 29th day.

So my main concern here is dealing with this inspector/warranty stuff. I don't really need to explain. I have just read the hundreds of complaints on consumer affairs. I paid a lot of money for what I thought was a quality product. I know, as well as the representatives at Sleepy's that this is a loosing battle for the consumer. Again, read the posts on consumer affairs. I just don't want to deal with it. I have a defective mattress. I'm not sleeping. I'm in a lot of pain and it's affecting my life. I just want it swapped out. They pushed back on me on the phone today. They said that I was outside of the 28 days. Now it's early morning on the 30th day and their system was down since last night on the 29th. They wouldn't honor this and said I had to call back when I get home to answer a questionnaire and file a claim. Then I wait for an inspector and embrace the nightmare to come. I have nothing to hide. I just want what I tested out and paid for. The bed I received is defective. I've had an absolutely awful experience with Sleepy's and I will fight this even if I have to see my physician and my lawyer. I'm miserable, miserable, miserable. I will just shop somewhere else.

I recently purchased a $1200 mattress from Sleepy's. I got it for a little less because of a holiday sale. I thought I had a great experience in the retail store and left fairly happy with my purchase. I set up a delivery time and I was given the cable TV, 4-hour block which is absolutely absurd to begin with but whatever, the delivery came 1.5 hours after the 4 hours. It was annoying and unacceptable in my opinion but that's not what this is about.

This is the 30th day of having my mattress. Since the first week, it began sagging. I've been sleeping in a hole. My back is in agony. My hips are in agony from trying to get myself out of this crater throughout the night. It's a dead spot in the bed. I've been back to the store to test out the bed that I bought and there is clearly an issue. I spoke to a representative last night, which was my 29th night, we chatted about options, and he told me that I can get an even swap within 28 days. Like I said, last night was my 29th night and the system was down when I was in the store so we could not call at that time. He told me he was going to put a note in the system so I would have an easy time calling today. It's the holidays. Work is crazy. I've been traveling. This was truly my first opportunity to address this. Again, I have to stress. It was my 29th day.

So my main concern here is dealing with this inspector/warranty stuff. I don't really need to explain. I have just read the hundreds of complaints on consumer affairs. I paid a lot of money for what I thought was a quality product. I know, as well as the representatives at Sleepy's that this is a loosing battle for the consumer. Again, read the posts on consumer affairs. I just don't want to deal with it. I have a defective mattress. I'm not sleeping. I'm in a lot of pain and it's affecting my life. I just want it swapped out. They pushed back on me on the phone today. They said that I was outside of the 28 days. Now it's early morning on the 30th day and their system was down since last night on the 29th. They wouldn't honor this and said I had to call back when I get home to answer a questionnaire and file a claim. Then I wait for an inspector and embrace the nightmare to come. I have nothing to hide. I just want what I tested out and paid for. The bed I received is defective.

I've had an absolutely awful experience with Sleepy's and I will fight this even if I have to see my physician and my lawyer. I'm miserable, miserable, miserable. I will just shop somewhere else.

If you only remember one thing from this review, let it be this: Do not shop at Sleepys. But here is the good news: I have been looking for a worthy new year's resolution and thanks to my experience with Sleepys, I have found it--launching a class action suit for each and every person who has ever experienced the consequences of their sleep to live mattress, the scam of Sleepy's "comfort exchanges," the scam of their receipt accounting practices and other unscrupulous practices of Sleepys that I have committed myself to researching which include, but are not limited to reselling used mattresses, refusing exchanges due to imaginary stains that do not actually exist on the mattress but that Sleepy's headquarters invents to avoid upholding warranties, fraudulent advertising, and misrepresentation.

I purchased a Kingsdown "sleep to live" mattress in July 2011. I specifically asked the sales rep at the Haverford, PA store if "there were any major issues reported with the "sleep to live" mattress that I should know about," since I had never heard of the brand before. His reply was that "this is one of our top brands and customer favorites." In order to get the bed warranty, I was required to purchase the "sleep to live" box springs in the amount of $765.32 along with the $2,000 bed.

After sleeping on this bed for just a few months, my husband and I have developed serious back problems that have required medical attention. The sleep to live beds are defective. The sleep to live bed is one of the greatest scams to have hit the mattress industry. The bed looks impressive, thanks to its impressive height, but there is nothing inside the mattress to support or evenly distribute the weight of the human body. Try flipping it over--the opposite side looks and feels like lightweight cardboard. Precisely why there is a sticker on the opposite side that states this is not a sleep surface. Well, that sticker should be placed on both sides of the mattress. This mattress is not a sleep surface! It sags so much that there is virtually no support for our lower backs, it is impossible to sleep in an ergonomically correct position.

I have never in my life experienced a bed like this. Every night, my husband sleeps on the couch because the bed causes so much pain, and I have to leave my husband and my six-month old son to sleep at my parents' house. I actually have to leave my family at night so I can sleep on my 15-year old childhood bed--which, may I add, is still so comfortable because it was a great quality mattress purchased at Bloomingdales.

The sleep to live bed has caused us so much pain and it has torn our family apart at night. Any positive reviews of the "sleep to live" mattress were likely written by the manufacturer, impersonating itself as a buyer. The company only plans to refund me the price of the mattress if and only if the mattress fails their inspection. Here is the kicker: the inspector who comes out to check the bed does not actually examine what happens to the bed when a person is laying on it. How can someone examine the integrity of a bed if they do not examine what happens to the bed when an actual person is laying on it? Is it possible to determine cause of death without doing an autopsy? No. Is it possible to predict the integrity of a mattress without laying down on it? Of course not!

Shame on you Sleepys for taking advantage of us. Sleepys has a responsibility and obligation to refund me for the entire purchase including the box springs, regardless of inspection, since not only was I forced to buy the box springs in order to get the warranty but I am now in serious pain as a result of the defective bed. There is an army of people in the United States who have posted on the Web this same exact situation with their defective Kingsdown "sleep to live" mattress sold at Sleepys.

While I made a good-faith purchase, Sleepys knowingly sold me a product line that has been causing serious pain for its prior customers. Thanks to the Internet. I will have no problem rallying up the people who were scammed by Sleepys. In the past 24 hours, I have already spoken with five friends and family members who were scammed by Sleepys! There is an army of people waiting out there for their voices to be heard, and I will fight for our justice.

My wife and I purchased a king sized mattress, and box spring from Sleepy's. We told the sales associate that we needed a firm mattress for our backs, and he recommended a Serta mattress. The name of the mattress we selected in the store, wasn't the same name that was delivered, but they told us it was standard practice (apparently, Sleepy's standard practices also include lying, deception and thievery). A month after sleeping on the brand new mattress (the mattress definitely wasn't firm), we had two large depressions on each side of the mattress, with a huge bump in the middle. It was so bad that we couldn't even sleep on it. So we called Sleepy's, and they sent someone to look at the mattress.

The inspector determined that the mattress was defective, and they issued us a comfort exchange for a new mattress of similar value. When we went to the store to use our comfort exchange, they advised us that they didn't make the same mattress, but we could have a comparable piece of crap, or we could pay more to upgrade to a better model. Since the first mattress was so bad, we opted to pay the fee and upgrade. Of course, we had to pay the shipping fee to replace their defective mattress. Immediately after the new mattress was delivered, we had the same exact problem with the sagging and the bump in the middle.

We called Sleepy's to complain, and they sent the inspectors again, who determined that the mattress hadn't sagged enough to qualify for a replacement. We were shocked and still in extreme discomfort from our defective mattress, so we called Sleepy's again to have the inspectors return. This time, they determined that the mattress had only sagged inch, when it had to have sagged, in order to qualify for the replacement mattress. After that, Sleepy's advised us that we would have to pay $50 for an additional inspection, since customers are only allotted two inspections per calendar year. This mattress is now worse than the original mattress, and my wife, who is 7 months pregnant, can't even sleep in the bed anymore. She is forced to sleep in the guestroom, on a fantastic full sized mattress, that we purchased from Macy's. I'm stuck sleeping on the bump, in the middle of the Sleepy's mattress, or on the couch.

I implore you, never buy anything from Sleepy's, since they a. do not provide a quality product; b. do not deliver the same product that was actually purchased and; c. utterly fail in the customer service area. We have wasted a total of $2,000 at Sleepy's, and we still don't have a mattress that we can sleep on. I'm astounded that nothing has been done, regarding the number of complaints on various consumer websites regarding Sleepy's crappy products, and crappier customer service. There is no accountability taken by Sleepy's, and we just want our money refunded so we can purchase a mattress from a respectable company that honors their promises. I would have given Sleepy's negative stars, but 1 seems to be the minimum on this site.

The Sleepy's return policy is not worth the paper it is written on. When our mattress was delivered, it was a very soft mattress and was not the mattress that we tried in the store. So we went to the store to get the problem corrected the day after it was delivered and realized that we had been scammed. First of all, there is the unethical sales agreement. While the salesman indicates that you have 21 days to bring the mattress back, they fail to mention the fine print that says this will cost you $249. The other fine print says that the mattress must be the same or of a higher price than the original mattress purchased. Of course, the delivery charge is not refundable so you are also out $89 two times for the mattress and box spring. Also, they will not exchange the mattress unless you bought a $99 mattress cover. But they then claim that they will give you a break and exchange it if you buy a mattress cover.

Here is our current sleeping situation. Thanks to this ironically named "Sleep to Live" mattress. At night, my husband sleeps on the sofa and I drive to my parents' house to sleep on my childhood bed. We can no longer tolerate sleeping on this excuse for a bed - it has become a form of capital punishment. I, like many others who made the unfortunate decision to shop at Sleepy's, purchased a Sleep to Live mattress in July 2011. On my purchase order, the price of the mattress was listed at $1,934.68 and the box springs listed at $765.32. I now realize why they list prices this way on the receipt - which I will discuss later.

My goal is to get the unscrupulous business practices of Sleepy's exposed on Channel 10 news. I also plan to stand outside of the Sleepy's store with flyers listing these practices to consumers who don't know better. If I don't get a full refund for both the mattress and box springs, I will pursue a class action lawsuit against Sleepy's in January 2012. And with the army of people who find themselves in similar situations to mine, we will have no problem presenting our case against the crooks at Sleepy's. While Sleepy's may be satisfied in conning me out of $2,862.00, they will soon understand that the business they will lose after all is said and done will far exceed this dollar amount.

I have already contacted the BBB, but that is only the beginning of my fight for justice. Buyers, beware: the "Sleep to Live" Mattress (manufactured by Kingsdown) is made from the poorest quality materials I have ever seen on a mattress. After just one week, the mattress was sagging and my husband and I started waking up with aches and pains traveling from our lower backs to our neck. One morning I woke up with such excruciating pain that I had to go to the E.R.! We have had no history of back or neck problems until this bed entered our lives. Here is what I gathered from my fact finding so far:

1) Sleepy's allegedly resells used beds. The investigators they send from "Bed Check" can declare a bed defective. But Sleepy's will declare the warranty void due to alleged microscopic stains on the bed. Why, you may wonder, does Sleepy's care about a defective bed having a 1 millimeter stain on it? It's because they sell these used mattresses to unsuspecting consumers. Evidence of this is that many customers have bed bugs in the "new" beds and box springs delivered to them. And Sleepy's forces you to buy a mattress protector as part of their "comfort exchange" policy, so that if you do switch out the bed in 21 days, they can resell it.

2) Sleepy's uses sneaky accounting practices when it comes to pricing items out on sales receipts. Items that are "thrown in for free" (such as sheets, bed frames, etc.) are then listed on the receipt as having actual prices. The sum total of these "free" items is deducted from the price of the mattress on the receipt. This way, if you exchange your mattress with the comfort exchange policy, you actually are getting less money applied toward your next purchase than you had spent on the first mattress. Thanks to the "price" of the mattress listed on your first receipt. This also explains why they inflate the cost of box springs (since when are box springs 800 dollars?). They inflate the cost of the box springs. So, even if your mattress is defective, you are now out 800 dollars. This means Sleepy's never loses money on these "comfort exchanges" and actually profits no matter the outcome. Buyers, beware: if the mattress you buy is 2,000 dollars, make sure your receipt states the mattress in the same dollar amount! We will pursue these fraudulent accounting practices as well as their other unscrupulous sales practices.

3) The beds on the showroom floor in no way depict the quality of the bed that actually gets delivered to your door. Evidence of this: many customers including myself find that the bed we tried on the floor was much more comfortable than the bed in our home. Sleepy's excuse is that the beds in the showroom are broken in. Why then is every single bed I have ever purchased from Bloomingdales always great quality, the same quality as the one in the Bloomingdales showroom? It's because Sleepy's allegedly has their manufacturers make beds of higher quality for their showroom and the manufacturers make inferior beds for the actual sales.

4) The prices of Sleepy's beds are more arbitrary and unpredictable than airline prices. Take a look at the "Sleep to Live" mattress. Customers who purchased my same mattress have paid anywhere from $2k-4k for the same exact package. They also inflate their prices for their "big sales events", so they can "slash" their prices down to what appears to be 50-75% off. But in reality, it is still a very inflated retail price. And you can't compare shops because they allegedly invent complicated names on each mattress. Even though the same mattress is sold down the street, it will have a different name so you can't truly compare prices.

5) Sleepy's will work at all costs to avoid upholding their warranty. How can a bed inspection take place without the investigator examining what happens to the bed when there is an actual body on it? The investigations are a joke at best. And even if the investigations prove a defective bed, and even if Sleepy's can't find a stain and is therefore forced to do an exchange, Sleepy's still profits. Just read the guidelines, loopholes, and fees of their "warranty". In my pursuits for justice, I will have saved at least one person from shopping at Sleepy's. And at best, I will have reached the masses and Sleepy's will forever rest in peace in the grave that they have dug for themselves.

My wife and I recently received another replacement memory foam mattress in September. Within 4-5 weeks a large distinct "hole" emerged. Last week, Sleepy's warranty rep came to our house and measured this hole at 3/4" but the warranty program calls for a full inch. This 3/4" is after only 11 weeks. As a result of Sleepy's lousy materials and testing, this makes almost a year of my wife and I sleeping on substandard mattresses. This is unacceptable. And the fact, that Sleepy's wants us to sleep on this junk until it is at the full depth is ridiculous. What about my back issues? What about our comfort? Sleepy's salesman are very persuasive about the quality and longevity of Sleepy's products.

The first mattress was purchase three years ago now. It was an inner coil mattress and lasted about 1.5 years. That item was exchanged and we were talked into memory foam. We had wanted pempu-pedic, but Sleepy's limited the items we could select from. The memory foam lasted less than a year. We started having large compression holes in the mattress resulting in back aches and headaches. Sleepy's said they had another manufacturer of their memory foam products, so we went again with them. Now we are here, less than three months into this warranty and already having problems.

I purchase a S/F mattress from this company in the hopes that it would not be like I feared. After a long consideration, my wife and I canceled an order that we made before we took delivery. That was the end of our purchase then we were sold over the phone a deal for the same mattress for $500.00 less than the store price. We wound up being asked to pay $1248 and change, with their 18 months no interest payments. When we were at the store, the sales representative in Westwood, NJ, told us that anything we would buy is risk free! That was a BIG lie.

After many rounds of being called to purchase over the phone, about 3x a day, we said that we were willing to give them a try. We received the mattress and slept on it one night, it was horrible. I called the 1-800 number and spoke to a very rude rep that seemed to say it did not matter what I was told in the store, Their policy is a no money back. This being said was a great problem because I informed the rep that they should come and get their mattress. He said that a manager would call me and guess what? No call.

Well, I am documenting this in case they feel that they want to honor their statements by their salespeople. Shame on this lying company.

I wouldn't recommend Sleepy's. I am in the process of a warranty claim, off a terrible Sealy Posturepedic that went bad in 8 months. I called to order a different mattress (with warranty credit). The total amount I paid with taxes was $755.99. The new mattress is $686.99 plus tax. They are now trying to get me to pay a delivery fee. It's not my fault you use outside contractors for delivery. You should eat the cost, considering you sold me a piece of junk. They said, with the price difference, the lowest they could go was $11 for delivery. It should be 100% free. This is a warranty issue. Their slogan says, "it's all about you!". It doesn't seem like it. You would actually squabble over $11. It's principal that you should make good on this. Please contact me.

I purchased a Beautyrest bed at Sleepy's on November 26, 2011. I hated the bed plus only the box springs were labeled Beautyrest. The mattress they sent was labeled Brann Silvia, whoever that is. So I requested to return it. I paid $89.99 to have it delivered; then I had to pay $249.00 to exchange it. Then they charged me another $89.99 delivery fee to deliver the new mattress plus they up-sold me. So if you do not like your mattress, be prepared to pay $430.00 for the mistake.

When I called the sales people who were very nice, I was told you had to contact a centralized customer service. I believe these are professionally trained people ordered to be unbending with long convoluted answers about why these fees needed to be charged. I will never deal with these people again. I only wish I had read up on them before I purchased. The amount on the new sales invoice is not what will appear on your credit card because when you exchange they do not give you back all you spent. So be prepared for a surprise when the bill comes.

I'm being forced to pay $2530.90 for an inferior product. $430.00 of that is the price of dealing with these people. I could have gotten a better bed at a reputable store for this price with free shipping. At 60 years old, you would think I would know better. Do not think they tell the sales people what corporate is really doing to their customers because they appeared to be nice local people.

I purchased a "Sleep To Live" Mattress, style KD14126/6SET, 400 SRS Tan/Green King Set on 11/27/2010 from a local store located at 2955 Concord Road York Town Center, York PA. 17402. The mattress has a 20 year warranty. Within less than a year, that mattress had developed major sagging. A complaint was filed with Sleepy's who sent a consultant to photo and inspect the mattress. After waiting an extended period of time and having to follow up with multiple calls, we were informed that the mattress was determined to be defective and we would get a credit toward the mattress. After visiting the local Sleepy's store, we were informed that the credit would be $811.99 toward the mattress but they no longer made that model so we would have to purchase a different mattress and box springs as the box springs did not go with any of their other model. The only reason we even purchased a set of box springs to begin with was that we were told that the mattress warranty would not be good unless we purchased the box springs to go along with the mattress.

The manager at the store refused to just give us a comparable mattress or refund our money but indicated that he would run the matter up to his district manager. It was going to cost us over $1,000 additional dollars for them to just give us a comparable mattress. That was months ago and we never got a call back. Clearly, based on review of the consumer affairs complaints and complaints on the internet, Sleepy's knew this line of mattress was defective yet sold us one anyway. Additionally, there is a scheme here in which they require you to purchase box springs with your mattress but then will not give you credit for the box springs that they claim cannot be used with any other mattresses. The second part of their scheme is to try and get additional money for a new mattress buy refusing a refund or offering to replace it with a comparable one on the statement that they no longer make that model. Clearly Sleepy's is failing to honor their warranty. To make matters worse, the sagging has gotten so bad that it is effecting my sleep and I'm waking up with a stiff back.

All I want is a refund of my money and Sleepy's can have their defective Mattress and Box springs back. Or a comparable replacement mattress that will work with the existing box springs and still have a comparable warranty or a replacement mattress and box spring set that will have the same warranty and sleepy's can certainly have the originally purchased ones back.

If one of these two options are not met within the next 30 days, I will be filing a Complaint with the State's Attorney General's Office, will file a Complaint with the FTC Consumer Protection Agency and I will file the necessary lawsuit for breach of warranty, breach of implied warranty, intentional tort, strict liability, and for compensatory and punitive damages.

I purchased a mattress with a promised delivery date. When I got to the store to pick it up, the store was locked, even though it was during posted business hours. I called another store, and found that it is common practice to lock up the store during business hours. When the sales person returned, she told me that the delivery date was 14 days away. This was not what my receipt said, so I asked for my money back. I was told that it could be returned the following day. Three days have passed and no money has been returned. I have since been told that it is company policy to take 5 days to return money. When I asked to speak to the person responsible for this policy, I was told that they were not allowed to give this information out. This is not a good company to do business with. I will never use this company again.

On October 9th, I wrote a complaint about the horrible mattress I've been sleeping on from Sleepy's. Very quickly after that being put online, a Sleepy Representative called me. She was all sweet and apologetic saying that she was going to speak to the staff at this particular store about the mis-information I was given and that I would have a store credit. It was odd; she never mentioned how much the credit would be for this $1200 mattress I bought.

I asked her to send me something in writing with regards to this. "Oh, we can't do that" she told me and I asked 'Why not?" It's just not the way we operate, she said or something to that effect. She refused to give me anything in writing. She said it wasn't necessary and when I called the store, the credit will definitely be there and nothing to worry about.

I'm sure you know the ending to this: I called and there is absolutely no credit under my name. I am furious! How dare they operate this way. With all the complaints here, I don't understand how this company can stay in business. They are ripping people off left and right!

Black Friday Sale 1/2 off-- what a pile of bull! Not only was it not half off, it was way more than any other day.They raised their prices higher than what they normally are and took half off from that. What a low down dirty thing to do. If that's the way family-owned business act now. I rather do business with corporations. I feel bad for all those that fell for this outrageous lie. The Sleepy Family should be ashamed of themselves.

I purchased a Sleep to Live mattress set. At first everything was fine, then one day I noticed that the side of the mattress was bowed out. Upon inspection, it seemed that the side wall of the mattress was pulling away from the rest of the bed. It bowed out about 3 to 4 inches from the rest of the mattress. I went to the Sleepy's store where I purchased the mattress from and they informed me that I needed to call 1800SLEEPYS to submit my claim. I did so, and about 2 weeks later an inspector came out and basically dismantled my entire bed and put it back together again.

Ten days later, I got a call from the claims department stating that they are not going to do anything because I voided my warranty by using the wrong bed frame. My bed frame is actually a solid wood frame with 2 middle steel supports as well as side, head and foot supports made of sturdy wood. They said that I was supposed to have a middle support leg and that my frame was made for a twin or full size mattress and not the queen size mattress that I had. Well, in fact, it is made for a queen and can be shrunk for a full if needed. Well, the fact that I was supposed to have a middle support leg, was news to me. I never received any paperwork stating this.

Sleepy's delivered and installed the mattress and never said there was anything wrong with the frame I was using. I would like to ask how can they say that the frame is responsible for the defect when there is absolutely no damage to the box spring, it is in perfect condition. I asked how I could dispute this finding and the woman became very rude and told me that there is no disputing. She said that I was the one responsible and that I was the one who voided the warranty so it is now my problem. I will never buy a mattress from Sleepy's again and I fully plan to tell all of my friends and family never to buy from them either. I am now out almost $3000. The frame I have will probably still be sturdy 50 years from now. Sleepy's are crooks who have no morals.

I went shopping for mattresses around 4th of July, thinking I would get a little more bang for my buck. The salesmen seemed nice enough, but didn't really show me a lot of options. As a first time mattress buyer, everything seemed fine. The mattress I chose (Sealy Starlite Isle Plush Queen), was comfortable in the store and within my price range of approximately $600.

The first mattress I received was hard (not firm), and anything but plush. Upset, I went back to the store. The same salesman was there again, and said if we use the right terminology, saying it was a "manufacturer defect" that they could probably switch it out for me. I laid on the floor model again and it still felt fine. The second mattress I received was also awful. I did not even have that mattress for 2 months. It still wasn't what I paid for in the store, dipped in the middle, and actually caused me physical pain.

I called customer service on multiple occasions and was told it was a "comfort issue" when to me it was clearly a quality one. The customer service reps were rude, and unwilling to help. I finally asked to speak to a manager. Telling her I felt ripped off, she rudely told me I had to get an inspection, regardless but that would take a minimum of a week just to schedule one.

I then posted on the Sleepy's Facebook wall. It appears as though I was not the only one (though they now appear to have been deleted). It was only then, that customer service seemed to want to help me with my issue. Rosalee said I would get full credit, regardless of the inspection, but to please be patient and wait. I paid $575 for the set, but was only given $429 to work with.

The inspection came back that BOTH the mattress and box spring were defective. So, I received 2 defective mattresses, from the same manufacturer? I then found what I deemed a nicer quality mattress, a Simmons Beautyrest, after laying on many mattresses many times. I paid an additional $243 for the new set (which coincidentally is almost the same as their comfort exchange charge), but thought it was worth it if I was getting something of higher quality.

I continue to toss and turn on my current "new" mattress. It is still not what I tested and ordered in the store. I continue to feel ripped off, and would never shop, nor recommend shopping at Sleepy's again. Disappointment is an understatement.

Overall, it sucked 5 star. Don't, I repeat, don't ever buy a mattress from this company. After shopping all the stores for a new mattress we ended up at Sleepys the mattress professionals, yeah, professional thieves. We did our shopping. Got a great price at Raymore and Flanagan but had to try Sleepys. They also own 1800mattress and mattress.com better bedding and rockaway bedding. One company four different names of beds, one product code for all these beds and to top it all off five different prices for the same bed and five different delivery charges.

You know what the best thing was, buying our new bed from Macy's. Great price bed we looked at. Not five different names and free delivery. Sleepys stores charge $89.99 for delivery no matter what you spend. Sleepys website charges $69.99 delivery under $599.99, free delivery over $599.99; 1800mattress delivery is $39.99 under $400 and free over mattress.com is $29.99 delivery under $300 and best of all the beds are greatly reduced on the mattress.com website. But like the salesman in the plain view store said and I quote, "The names are not important just the price you pay is." Well buddy, if I buy a ,corvette I don't want a cavalier when I go to pick up the car. Names aren't important that's why you won't find the same name in any of their stores, websites or sales ads. Run. Run away from this company.

I bought a Simmons Phenom set in February and it was delivered in March. When I paid for it, I was told that it was the best mattress for my neck and back problems. I called them in October and told them that the mattress sunk in and don't have the memory that it should. They told me the inspector had to look at it and told me that the inspector would be here in 5 to 7 business days and that was a lie I would never buy anything from them again and I would tell everyone I know the poor customer service. It seems like when they sell you anything, once you get it they forget about the customer. Their 25 year warranty is a joke and the inspector said he will be here November 26, 2011. I told him that my problem is I can't sleep in the bed because it very painful on my neck and back.

My husband and I visited Sleepy's, and spent a good deal of time selecting a mattress. When we finally decided on one, we spent more than 1/2 an hour lying on it. The mattress that was delivered was not the mattress we tested in the store. After about a month, the mattress had bunching in the middle of it, as though someone had shoved a towel in there.

One side was harder than the other, and there was a hole I would roll into, if I didn't position myself close to the edge of the bed. I called customer service and was told, I needed to be by the bed (so they could ask me about reinforcements that I would have known about without being by the bed). Frustrated, I called the store to see if my salesperson could help me. She wasn't in, so I spoke with a nasty man who only escalated my annoyance and frustration.

I called the DM (twice, he never returned my 1st call). He apologized, and told me he would send me a $50 check for my inconvenience (I still haven't received that). They sent an inspector over to look at the mattress. Long story short, they denied the claim (big surprise). I called the manufacturer who had a "special" customer service number. I spoke with them, and they ended up replacing the mattress. My big question is, why would I have to call the manufacturer, to get "special" customer service. Shouldn't every customer be special?

Still waiting for the DM to mail me $50 check. Not only will I never buy a mattress from Sleepy's again, I will make sure to tell all my friends, family (I'm Italian so that's quite a few people), and so on.

I have already posted once on this website expressing my disappointment with Sleepy's. Someone contacted me. That's awesome. Then, in order for them to do anything for me, I had to pretty much jump through hoops for them. They want to get this letter notarized, send it back to them, (without a return address envelope I had to hope that it would get to them), then once I found someone to notarize a letter and waited over a week for the lady to actually receive it, I am told that I can go ahead and purchase a new bed, the credit is applied to my account and I will have no problem.

Fine, I wasn't super happy with what they offered me but I was trying to not be greedy about anything. So, I went to a Sleepy's again, to try and buy a new bed that wasn't broken. When I finally sat down after deciding on a bed, I was then told by the sales associate (who was totally checked out the entire time) that he couldn't do anything for me. I pretty much wasted my time to go there to be told that I was lied to because I couldn't actually purchase a bed that night.

If Sleepy's really wanted to help me, I would imagine that they would actually do that. Not make me run around in circles hoping I run out of steam and stop fighting the injustice. Good people, I am considering taking a huge loss personally and going to purchase a bed from somewhere else just so Sleepy's doesn't get another dime from me. I suggest all the hard-working people out there to shop locally, not evilly.

I purchased a mattress (The Simmons Comforpedic Phenom Luxury Plush) and paid $1705.25. I also purchased the matching box spring ($294.74) from Sleepy's on 02/19/2011 from the Woodhaven Blvd. NYC location. After 6-7 months, the bed started warping. It sunk in at the bottom of the bed almost -1. The bed is also higher on the left side and off by 3/8 as you go down. The box spring started making squeaking sounds every time you move. The bed no longer supports our backs. My wife and I have constant back and joint pain.

I contacted Sleepy's customer service and they sent a mattress marshals (Juda was the guy's name) to inspect the mattress and box spring. 5 days later, I received a letter from them. Sleepy's stated they will honor the warranty on the box spring but not the mattress. The inspectors used string and weights to determine if the bed was sagging. The report says it was off by at the bottom only (it's actually off by 3/4-1). They lie about the real condition of the mattress. This is the worst experience I have ever had with any retail company. How does this large company get away with this? All I wanted was this terrible Simmons product replaced.

I bought a king size mattress, 2 bed frames and king with rung saver frame on 11/12/2011 from Sleepy's Elmhurst store located at 88-01 Queens Blvd New York. Sales agent Howard *** has agreed to deliver the items on 11/13/2011. At 9:56 am, Nov 13 2011, I got a call from ***. It was the driver from Sleepys and he asked me to come downstairs outside the building to inspect the items being delivered. I went downstairs to see the items being delivered. The driver told me that all the items are outlet items and mattress is damaged and I could see the damages from outside. I was completely shocked. I was receiving the damaged items cost of $1318.45.

Funny thing is that the invoice driver was carrying was different than mine. In driver's invoice all the items were marked as outlet. Driver himself was shocked when he saw the invoice that was given to me and he called Sleepy's delivery office and I spoke with agent. She advised me to refuse delivery and speak with sales agent. I waited for call from Mr. Manager sales agent Howard *** until 12:30. He didn't bother about this incident and he didn't call me. When I called him he said that item mattress was not damaged. I asked him why he never talked about outlet items when he sold the items. He arrogantly said that he knows what he told and he has been doing the business for 20 yrs. He even didn't show some respect to customer and hang up the phone without further discussing about incident.

My husband and I purchased a Sterns and Foster high end mattress from Sleepy's in early August of this year. We purchased the mattress, box spring, and mattress protector. We did not purchase the frame because we already had a metal frame with a middle support, and they said it would be okay.

By mid October, we noticed that the mattress was sagging heavily in the middle. It was getting very had to get out of bed - we literally have to roll ourselves out of bed. We went to our local Sleepy's Store which we purchased the bed and they said it sounded like a warranty issue. They gave us a number to call and an independent representative would come out to look at the mattress.

The so called independent representative came out about 10 days ago, and today 11/13/11 we received a call from Sleepy's saying they couldn't do anything for us because the metal frame middle supports wheel was broken. This supposedly voided the warranty. How in the world could a broken wheel which is only about 1" in diameter make the bed sag within 2 1/2 months? This is ridiculous. What can we do? We are stuck with a $2000 mattress set that we cannot use. Help!

I purchased a mattress from Sleepy's on 01/15/2011. I was told that I should purchase the mattress protector in case of any spills or human secretion. I was told that this protector will protect my mattress and if it failed to protect my mattress, they would clean the mattress. And if the mattress was unable to be cleaned, it would be replaced free of charge. An incident occurred where our daughter wet the bed and it went through the protector. I called Sleepy's the next day and was given the number to the warranty company. I called the warranty company and they told me to email a cover letter and copy of the original invoice. I did. I have not heard from the warranty company in over a month now.

I contacted Sleepy's customer service department and spoke with the supervisor, Justin at **. He then assured me that he would be in contact with his person in house that deals directly with the mattress protection company. He told me that I would have a call back that day. A week later, I called him back to tell him that no one contacted us. The customer service rep Terika told me that the warranty is only for structural damage and not for stains, and that they aren't willing to do anything. How is a mattress protector for structural damage? We were lied to from the beginning and are now getting the runaround.

Terika then transferred me to the supervisor and surprise, it was Justin again. Justin agreed that he told me that he would have the warranty company contact me so they could come clean it or if it was unable to be cleaned, they would replace it. He told me that he will personally respond to me by the day's end, today 11/10/2011. I am extremely disappointed that my 7-year-old daughter has to sleep on a urine saturated mattress with a protective cover that doesn't work for over a month now.

Last week, I purchased a mattress and platform from Sleepy's Church St store in Manhattan, from a salesperson named Diamond. I paid the full amount, and made clear that delivery and assembly had to occur on Monday (November 7), being the day I moved into my new apartment. Otherwise, I would not have a place to sleep. I am new to the city and was previously staying in a hotel. Diamond assured me of a Monday delivery. On Monday, the delivery guys could not assemble the platform. Apparently, Sleepy's had shipped the wrong components, and so the floorboard could not connect to the foot board, rendering the whole platform unworkable. The delivery people made it seem like it was my fault that Sleepy's shipped the wrong components.

I called Diamond, the salesperson. He made some inquiries, and then told me that the platform I had ordered was the last in the line, and that the "wrong components" that had been delivered belonged to the newer model. In short, a workable platform would only be available until February. I told him that was unacceptable. I had no bed to sleep on, and was not going to wait three months for a new platform to arrive. He told me that a refund would be lodged, and that all the junk and unworkable bedding furniture that had been left behind in my apartment by the delivery guys would be picked up on Tuesday (yesterday, Nov 8). Tuesday came and went. After repeated attempts to contact Diamond on Tuesday, he eventually called back late in the afternoon, and said that the refund had been approved, and that I should contact the Sleepy's call center to arrange for someone to come pick up the unworkable furniture left behind in my apartment.

On that basis, I immediately purchased a platform from another company, Macy's, due for delivery tomorrow (Thursday), so that I could have a proper bed to sleep on as soon as possible. On Wednesday morning, after two nights of sleeping on the floor, with my expensive mattress still wrapped in plastic, and large pieces of unworkable wooden platform furniture all over my small apartment, I called Sleepy's to arrange a pick-up. I spoke to Dwayne **, a customer services rep. He said that no refund had been approved, and that he did not know why Diamond had told me otherwise. I spent half an hour on the phone with him. Eventually, he spoke to his supervisor, Lynette, who said they would work on getting refund approval. Dwayne assured me that he would call me back by 4pm today (Wednesday). At 4.30pm, I had not received any phone call. So I called Sleepy's once again, and spoke to another rep named Carlos.

Once again, I explained the whole situation to him, and asked to speak to Dwayne. After almost half an hour, Carlos eventually said that Dwayne was in a meeting with his manager to discuss my situation, and that Dwayne would call me right back. I said that I had heard that story before, and would prefer to remain on hold. Carlos said I had to put the phone down, and that Dwayne would call me back "in a matter of moments". I obliged. One hour later, as expected, still no phone call. Once again, I called the Sleepy's call center. Once again, I waited 10 minutes to be connected to a customer services rep. Once again, I spent 10 minutes explaining the situation to another Sleepy's rep, named Alicia. Once again, I was put on hold (for 14 minutes). Alicia then told me that the manager had approved only an "exchange", but not a refund. I told her that this was unacceptable for four reasons.

First, an employee of Sleepy's (Diamond, from the Church St store) had assured me that a refund was forthcoming, and this representation legally binds his employer, Sleepy's. Second, on the basis of that representation, I had already expended even more money on a new platform from Macy's, due for delivery on Thursday. Third, in my original agreement with Sleepy's, when I initially purchased the mattress and platform, I had made it clear that time was of the essence. The basis of the contract was that the bed and platform would be delivered and assembled on Monday (November 7), so that I would have a proper place to sleep when I checked out of my hotel.

The fact that Sleepy's failed to meet its end of the bargain (by over 48 hours and counting), entitles me to a cancellation of the platform sale and a refund of the platform purchase price (not to mention the entire agreement). Fourth and finally, after all the incompetence, dysfunction, and dishonesty I have had to put up with from Sleepy's and its employees, why would I want to do any further business with the organization? I want my money back, I am entitled to my money back, I want someone to come collect all the junk pieces of wood left behind in my apartment, and I never want to do business with Sleepy's again. An "exchange" is out of the question.

I went online to **** to write a review on the Beauty Rest Legend Plush that I received on October 22, 2011 and was taken back when I saw the price of the bed versus the price that I paid. I paid $3,399.99. The internet shows that the bed in my area code as $2,749.99. The difference is $650! I'm very happy with my bed and understand that there are sales, et cetera but I got this bed under the comfort exchange and was told that I had to purchase a bed for the same or higher price than the bed I exchanged which I only had a couple of choices of beds. I called the Customer Service and they told me that when Comfort Exchanges are done, customers doing the exchange get charged the retail price of the bed and not the sale price and this supposedly was on my receipt. And, the prices on the internet are different than prices in the stores even when the area code is entered.

My receipt reads All Comfort Exchanges must be for mattresses or sets of equal or greater value. The customer is responsible for paying the difference between the regular everyday price of the new merchandise and the regular everyday price of the original merchandise plus applicable Comfort Exchange and delivery fees and taxes'. Note that the customer shall not pay more for the new merchandise than any current non-expired Sleepy's advertised price for that item except changes on Beauty Rest NXG, Comforpedic, Sleep to Live, Stearns and Foster, Sealy True Foarm and Tempur-Pedic models cannot fall below the manufacturer's minimum advertised price. I feel like Sleepy's really ripped me off and do not know what I can do about it. It's a shame because I was going to write a good review about the bed and the Sleepy's salespeople.

After waiting 5 to 7 days to schedule a bed inspection, we made an appointment for a Saturday bet 1-4pm. At 3pm, we realized my husband's line had a missed called. When he called the number back, the woman he spoke with said that because we missed her call, she is not coming back. Now first off, we are still within our allotted time slot, second they never called the secondary phone line listed and third, they never rang our doorbell. I am shocked that this is the level of service Sleepy's runs their company by. I understand they outsource but seriously. We have wasted our entire day waiting for a person that never came.

I went to one of their stores to get a replacement mattress for a mattress I purchased from them 6 years ago. They looked up my model and I told them I want a direct replacement for it. They then told me which mattress it was and I paid for it. Unfortunately the mattress they sold to me was nowhere near a direct replacement. When I tried to address it with the store, they simply told me that they do not do returns and that if I bring it back to the store, it is illegal dumping. So I ask you, if you bring back one of their products and when it is brought back ,it is "illegal dumping", is what they sold me garbage?

I am very unhappy. Better customer service could have kept me as a customer. It costs less to keep a customer than to advertise for new ones. Now unless I get my refund for their giving me the wrong product, I will spend hours upon hours hours posting my experience.

I was promised a free mat pad for the $4000 Tempur-Pedic bed that was delivered on wrong day, which I received when I came back from vacation. The bed was delivered in pitch dark by a drunk delivery man who muscled the bed into house, scratching the box springs and dirtying the mattress. To add insult to injury they charged me (actually, overcharged by $30) $130 for the mat pad. Customer Service told me a manager would call me back but I'm still holding my breath up to now.

My husband and I went to the store to look and hopefully purchase a new mattress and box spring. We found one we liked and decided to purchase it. As Steve, the sales rep was doing all the paper work, he noticed my husband by the pillows, got up of his chair in the middle of doing the paper work and said, "oh no you need to buy this pillow and said how he has this pillow and how great it is," etc. etc.

So he convinced us and we bought them. Not once was I told if I didn't like it can't return it. He didn't even give me any paper work before I signed anything, cause everything was on the computer and said, "oh just sign, its just the general terms and conditions." If I was told you couldn't return the pillows I would not bought them. They were $70 each!

On August 25th 2011, I moved from France to New York with my wife and two kids. It was a great adventure in an unknown big city! On August 26th, I went to a Sleepy Shop on 336 E 86th street NYC 10028.

I first bought two queen and 1 king mattresses, Top Notch Simmons, then a few days later a bed frame for my king and protecting covers for the whole set. I paid cash for a total of $5300; paying cash was a mistake but what else when you have no US bank account yet. I explained to the manager that there was delivery restrictions in my building: nothing on Saturday, Sunday and weekly out of 9:30am and 4:30pm. So, Saturday morning, delivery came, my building manager was so happy to get those new frenchies but unable to understand the rules; he was kind and said okay for delivery.

I received two damaged Simmons queen mattresses. It has huge holes on the bottom side and stains too. On Monday morning, back to the 86th street shop with new schedule to pick up the damaged and deliver two new mattresses. Another delivery was scheduled and of course, I had to lose four more hours to wait for the delivery. The two new returning mattresses had holes and stains again and I saw through my windows that the delivery men didn't carry the mattresses but dragged them on the floor. I had to refuse them. The customers care attendant I got on the phone for a new delivery, swore that the next mattresses will be okay, and swore that she will check everything by herself. So a third delivery was scheduled and yes, I lost another four hours because when you have two bad experiences with Sleepy's you don't have the privilege to have a two hours delivery window. On this Wednesday, there was no delivery. I've been told that it was a connecting problem because of my English! When they told me Friday, I understand Wednesday, it is more easy.

On Friday, another four hours to wait and when Sleepy gives me a window from 12:00am to 4pm, I have my delivery at 4:05pm. My third delivery came late and I got two new queen mattresses with holes and stains again. I have a lot of pictures of them and doormen witnesses. My king size was okay but my bed frame was badly damaged; let's say destroyed. So I refused the bed frame, refused the queen size mattresses, kept the two damaged one I had as hostages and went back to the store to cancel the rest of my order. The manager told me that he was sorry and that he would contact the customer service to fix the whole thing.

I sent two messages (September 16th and 20th) to Sleepy's web customer care and had no reply after one week. I asked an American friend to place a call for me and after twenty minutes with nice waiting music, he got a representative, gave my reference file number, and his call was placed on hold for another ten minutes and then suddenly cut! No surprise for me as it happened twice before!

It was mid September now and I went back in hunger to Sleepy's, on 86th Street, asking for a full refund as they were unable to deliver my goods, and of course, I left with no money back but promises of a fast solution. Next day, I had a call from Manhattan sales manager, who was very kind and he apologized and fix to pick up the damaged mattresses before I get my refund. He seemed so concerned about my troubles that I offered a deal: if he updated my mattresses (I didn't trust the mattresses I bought first after six damaged pieces of the same run) and offered me a mattress toper as a small compensation for all this time lost and problems and if, of course, he could insure a fast delivery then he could keep my money. He said he had to see for that and would contact me soon. Two weeks later and a few no reply call and email, I couldn't get in touch with him again. He said that he got the go to update my mattresses (a $234 present from Sleepy's) but no toper (too expensive as it was around $600). Another one week and still nothing. I get an answer to my third email asking me to be patient because upgrading the mattresses seems to be a real favor to me and that a $234 extra is a big thing. I'm not enough patient after a whole month of waiting.

We are now going slowly to the middle of October; I had to ask again a perfect English speaker to call for me just to make sure that there is no misunderstanding. We want to double our chances so we get in touch with Sleepy's customer care by telephone and explained again the whole thing. The lady said that the situation is unacceptable and that she'll take the problem in hand, see what is the best and will call me back tomorrow. I'm still waiting for her call, this is no surprise from Sleepy's!

On Friday morning, October 21st, I had my delivery and no surprise, damaged bed frame, missing and wrong parts. Delivery men went by leaving all the parts and mess right in the middle of my living room. I had a representative on the phone and new delivery was scheduled for replacement parts on Monday October 24th, between 12pm and 4:00pm; at 4:30 my delivery came. Delivery men were great but they brought parts that didn't match the one I had on Friday! They left, leaving a half mounted bed frame unable to receive my king mattress and no place enough in my bedroom to place my mattress. I had another night on the sofa for the family!

After 30 minutes of fighting with Sleepy's, they wanted me to wait until Wednesday because even if it is my sixth delivery I'm not a priority. I scheduled a delivery for Tuesday, window is 9am -1:00pm; there is no priority so four hours waiting. I guess you get a 3:45 hours window after ten failed deliveries, that is the Sleepy's fidelity policy. So far, the total waiting for Sleepy's delivery is 28 hours! 24 hours lost on my pay slip! But $234 is a big favor sleepy does to me so I have to appreciate!

I guess in my home country, I would have acted different but believe me when you can't speak English well, you don't feel like going to the police or to a lawyer. Sleepy's teams know that and take advantage of it; a modern racism, I guess. I have an appointment soon with the legal department of my company to open a claim again at Sleepy's. It's sad to see that I've received no consideration from Sleepy's even though I placed an order that goes around $5,300.00. I have to find a rapid way to solve this problem as I'm still sleeping on the floor to give my king mattress to my two kids and wife.

Part of my job is to welcome foreign newcomer in the U.S.(10 to 20 people a day). When they ask advice about furniture, I reply, "I don't know where to buy mattresses but I know where not." I'm an honest worker for the U.N. and I'm not here to create any problem. I have various proof and witnesses for all the facts that I mentioned here.

This is a real bad experience for a first contact with USA but I still love this great nation and nothing, not even a huge US company, will change my mind! God bless America! Just one advice, avoid Sleepy!

I purchased a new box spring and mattress approximately 6weeks ago. Just two days ago, I heard something snap. I took the bed apart to find the the box spring was broken. I called the main office, got the runaround for 23 minutes, and finally a supervisor answered. I explained the condition of the box spring and she started to ask questions in a negative way. I explained I just had back surgery and that I really can't wait 7 -10 business days for someone to call for an appointment to look at it.

She was very nice, for the conversation was being recorded, but did nothing. I asked her how long after the inspector looks at the box spring will this be taken care of. She answered she didn't know and that we have to try to get a credit from the manufacturer. Bottom line is I would rather sleep with bed bugs than do business with Sleepy's . I have filed a small claims action for whatever good that does. I hope someone can get a handle on the way things are handled.

A few years ago, we bought a very expensive mattress at Sleepy's. We were told that the mattress would be guaranteed from any manufacturer's defects. At the beginning, the mattress appeared to be fine. But after several months of use, it started to sag in the middle. Now the mattress basically has a 'chasm' (hole) in the middle. We complained to Sleepy's and they sent someone out to inspect the mattress. He confirmed that there was an issue with the mattress based on the tests and measurements he took. We were expecting Sleepy's to honor their warranty and resolve the issue in an amicable way. Surprising enough, we received a call from a Sleepy's representative indicating that they cannot honor our request, because the the warranty was voided due to 'stains' on the mattress.

We asked the representative to tell us where exactly were the stains because, as far as we could see, the mattress did not have any stains. It looked brand new. The representative was unable to pinpoint where the stains were and basically said that there was no further action to take. It was the end of the line. Supposedly, Sleepy's wants to maintain its reputation, do what's right by its customers, and maintain sustainability with its current base while building up its existing customer base. The mattress was deemed to have a manufacturer's defect. Sleepy's cannot expect that there would not be 'normal wear and tear' to its products. I would like to come to an amicable resolution and would like to further discuss this situation with an applicable decision-making representative from Sleepy's. Please let me know who I can contact.

I initially bought a Simmons NXG 400PPT queen mattress and box spring from Sleepy's on 7/3/2010, which costs $1,118. The mattress began to buckle and sag after 4-5 months. I exchanged it for a Simmons Lucetta PF queen mattress on 1/15/2011. During 10/2011, I began to smell cat spray at the bottom of the mattress. I have been having skin irritations all year long and couldn't figure out why. I am extremely allergic to cats and dogs; I have a history of medical records regarding it. I was taking allergy medicine all year and taking it sporadically during the summer. I called Sleepy's and informed them that I needed the mattress replaced due to the irritations that I have been suffering because of the damaged goods that I have been sold.

Sleepy's informed me that they would sell me another mattress with no credit for the $1,118 that I had already spent. That is not acceptable to me, I cannot afford to give away $1,118 and pay another $1,113 or so to have the mattress that I was supposed to have for my money. I spoke with a manager and requested all of my money back. She informed me that she could only give me $600 of my money, which is unacceptable. I am not only out of $1,118 and a mattress I have suffered physical damage. I would like legal advice.

I bought a mattress from Sleepy's in 2009. Within six months, I noticed it began to sag in the middle and form a sinkhole. I rotated the mattress and this problem persisted. The seam began to unravel on the side, as well. There is a tear. I finally contacted Sleepy's when the sagging was unbearable and hurting my back and the seam was becoming a real issue.

I got an inspection; the inspector deemed my bed unfit (almost two inches sinkhole), and they issued me a credit. I am now on the phone with Sleepy's as they refuse to take my defective mattress from my home, and they are accusing me of causing the tear that is documented in my report. They say that they now see a stain (the mattress is in the same condition as it was in the report) and the tear, and they refuse to take it off site. I have been dealing with getting my mattress replaced for the better part of a month! I am on the phone with Chiquita **, who has told me that the drivers do not have time to solve my problem (I am waiting to review the report with her), and they must go on to the next job.

We were misled by the sales representative who sold us a mattress. He gave us the impression that it was made in America. The mattress was wrapped in plastic and rolled into a box when we picked it up from the store. When we took it out of the box, with the plastic wrapping still intact, the tag revealed it was in fact a product of China. We asked to return the mattress immediately. But the sales representative said that our only option was to have a "comfort exchange" with an additional $249.00 charge.

I cannot have dreamed up a worse consumer experience. On Sept. 18th, I purchased a mattress/box spring. Sept. 19th was the 1st attempt to deliver the mattress I purchased. The delivery failed. The driver was unable to reach the building (was called 30 after attempt). They told me I had to reschedule. I was never contacted, claiming they cannot reach the building. Sept. 30th was the 2nd attempt to deliver the mattress I purchased. The delivered the wrong mattress but the right box spring. Oct 7th was the 3rd attempt to deliver the mattress I purchased. What happened was the exchange of same exact wrong mattress. It was 3 hours past the estimated 4-hour window.

Oct 10th was the 4th attempt to deliver the mattress I purchased. It was an exchange of mattress, though they brought another wrong mattress. Oct 11th was the 5th attempt to deliver the mattress I purchased. The delivery was between 9 am 12 pm. They arrived at 4:30 pm with a used mattress of less quality. They removed the wrong mattress and also the box spring. Now I am left with only a mattress, the wrong, cheaper, used mattress. Is there any reason why I should expect a mattress and box spring that I purchased after 6 delivery attempts? Probably not. Additionally, I thought that this was a unique situation that would be escalated and resolved at all costs to Sleepy's. I am now learning that there are dozens of complaints a day in NYC alone, and that my case is not unique and any more severe. This is unreal. Fortunately for all, the NYC Department of Consumer Affairs is tracking each of these since Sleepy's 2007 settlement of $200,000 due to consumer complaints.

This company should be out of business. Crooks and liars. You buy and pay for what you see in the store and they send you something else of less value/quality. It has happened twice to me and the product that you receive are always of very poor quality and they do not stand behind any warranty!

For the last 20 mins., I have been trying to find an email address for the CEO/Pres of this company to no avail, so I'm writing here. I bought a $1200 mattress from Sleepy's less than 2 yrs ago. Within a few months of purchasing this the mattress began to sag, terribly. I bought a good mattress, I thought, because of major back issues including several surgeries. I called the store & was told that because I bought it in their 'clearance' center, I had no warranty and was out of luck. Then, why was I told when I bought it that I had to keep this very uncomfortable mattress pad on, in order for the warranty to be good? Makes no sense. I called the store 2 more times & each time was basically given the same answer. This mattress has lumps & bumps and the edge of the mattress is sagging. This mattress cannot be flipped but I did turn it in hopes that would help but it did not. I am in pain all night sleeping on this and Sleepy's does not care!

Because of this issue, I have talked several friends out of buying from this company. One went with me when I bought this & almost bought one herself that day, but decided to wait a few months. She went elsewhere because of my experience. It's bad enough to purchase such a major item and have it not work but to then get the run-around from the company just makes everything so much worse.

I ordered a top of the line Simmons legend queen-size firm mattress and box. There have been 5 deliveries. All had defects (tears, stains, warped, etc.). I tried dealing with Mr. ** at corporate in NY. But he was very rude and nasty. All beds had manufacturer date of 9/3, which is strange. Then, I asked that the one they delivered today has a different date. It came with an older date, 9/1. It looked greyish. It had pulled threads and seams and box was warped. I also noticed that there was a tag holder stand into a part of the mattress that did not have the tags. Does Sleepy's re-use mattress after returns? How could all beds have same manufacturing date and yet one is old? Then, when asked for a different date, it was an older date. Are they warehousing and resending out returns? I have contacted my local news and heath department.

When I asked Mr. ** these questions, he told me they will give me my money back and I have two weeks to get a new bed. And he said that they will come get this. He was very nasty. I did offer to keep the mattress at discount since it's not a new mattress and may have void warranty. I'm tired of men trampling my white/beige carpet and steps, bringing and taking away the mattress. Mr. ** assured me on his first phone call that he would oversee I got a mattress right from Simmons, not one in stock. When I didn't, he said "I don't know what goes on in warehouse, I can only make notes." He did offer to have the warehouse open the mattress and inspect prior to delivery. But I did not want as it may get torn, dirty etc. One opened, but it seems they did anyway. It seems that they resealed it and relabeled it from another return. The bed doesn't even smell new as foam should smell. I laid $2k from this and am now fighting charge. I want someone to look into the practices at the warehouse.

I filed a claim. I purchased a queen size and box spring bed in March 2011. When I called the claims department, the representative on the phone was very rude, and she tried to get me to answer the questions with certain, wrong answers. I was in total control because I had a proper five-legged metal frame, and I always rotate my mattress every two weeks. It is the first mattress I have ever purchased, so of course, I did everything properly, so my warranty would not void.

In September 2011 (6 months later), the springs started showing up; they poked through the corners. Now I weigh 130 pounds, so there was no way I figured that the warranty would assume it was because of me. They wanted the bed inspected, instead of replacing the defective mattress. They came out on September 29, 2011 and I took pictures. It has been seven business days; I called to check on my claim because I keep cutting myself on the springs that are poked out of the edges, and the representative told me that nothing has been noted new on the claim. When I told him that metal is poking from the mattress, and it might cause harmful damage to me, he told me, "put duck-tape on it". Really? I could get a decent lawyer and easily file this one in, not only for non-customer satisfaction, but bodily harm before and after my claim. They are not honoring their contract.

I have bought two mattresses from Sleepy's. The first in 2003, a Nature's Rest for $2500 to $3200 with box springs and frame, the second in 2009, a Grand Tempur-Pedic for $8500 and over $10,000 with box spring, frame, and pillows.

The first mattress started to sag in six years despite its warranty. I called the store at 874 Broadway in NYC, and the people there were useless. I called customer service and had one of the worst interactions ever. The woman was inarticulate and completely disinterested. After demanding a check against the warranty, she said that she would send someone to my home between 9 and 2 on Saturday to measure the sag. I sat around and no one came. I wasted my full afternoon.

When I called Sleepy's to find out where the inspector was, their customer service was closed. I was told, "Call back on Monday to Friday, blah, blah." I called on Monday to complain, and another woman set up another appointment the following weekend which was another no show. I was pretty ticked off, and the customer service representative barely apologized.

They set up a third appointment, and still, would not get more specific on the time, saying the inspector had to drive around the whole state. To me, that still did not explain why he could not have called to cancel or something, twice! He did come on the third visit. I was at the home for 10 minutes and verified that he thought the mattress was sagging. The claim came back from Sleepy's and said that there was not enough evidence of a sag and that they were not replacing the mattress, after wasting three Saturdays for a freaking inspection!

By that time, I had already spent another $10,000 on a second mattress from Sleepy's. I wish I hadn't. The Grand Tempur-Pedic bed is amazing. It is really great, and the best bed I have owned. The two sales guys at the Sleepy's store on Rte. 206 in Hillsborough, NJ sold me the bed, 4 pillows, and the frame. They told me the frame was "top line" and was fore $199 and said that I had to have that frame for the Grand mattress since it is so heavy, which took 3 strong men almost having a heart attack lifting the thing to my bedroom on the second floor.

In two years, the $199 bed frame (made of plastic) had splintered and several castors are bent off. We have never moved the bed from where they delivered it. I called Sleepy's customer service expecting the horrible service I had the last time and I was not disappointed. The woman who answered could have cared less. She told me I had to call TempurPedic and gave me the number.

When I called Tempur-Pedic, who had excellent customer service, she told me they only recommend and sell Knickerbocker frames with the Grand Bed because of the weight of the mattress. And my high end frame from Sleepys was not Knickerbocker, so there was nothing I could do. She told me to bring the issue up with Sleepy's. I called back to Sleepy's customer service, and she said she could not retrieve the details of the frame that I had been sold so I had to contact the store who sold it to me.

I called the Sleepy's in Hillsborough at 2 pm, and the sales agent who answered said that he would call me back since he had customers at that time. At 8:30 pm, I still had no phone call back. I went into the store directly and spoke with the agent I had talked with in the afternoon. He said he had been busy with customers, non-stop and had had no time to call me back.

When he looked up my receipt, he verified that I had been sold another frame other than Kinckerbocker and that the only thing I could do would be to buy the correct frame for $200. I told him I wanted an exchange since the sales representative had sold me the wrong frame. He said, "There is nothing we can do. That sales representative doesn't even work here anymore. Just save yourself the hassle and buy the other one."

I insisted that he do something about the frame. I had spent over $13,000 at the store and wanted the correct frame. He said I had to call Sleepy's customer service. When I mentioned that I had called them twice and they said I had to deal with the store, he said, "I know. I hear complaints about our customer service on a daily basis from clients, but they are the only ones who can help you. Trust me. Just save yourself the hassle and buy the right bed frame for $200."

I was pretty upset and pointed to the Sleepy's professionalism banner that they have posted in the store, which empowers their sales representatives to be helpful and courteous, and this nothing I can do for you." I will never buy another thing from Sleepy's again, and to any other customers, buyer beware! They are completely unreasonable, discourteous, dishonest, and unprofessional. I guess I'll have to fork over another $200, but there is no way that I am buying it from Sleepy's.

My mattress has indentations where me and my wife sleep. The inspector came and measured one inch depth. Sleepy's denied my claim and called it normal wear. I purchased the 20-year warranty and the way the salesman described it, I am covered for everything for 20 years. I purchased this mattress to achieve proper bodily support and alignment. After 7 years, this is not the case. The mattress is worse than my old one and the 20-year warranty is useless. I suggest any consumer to never purchase this warranty. You will be scammed by Sleepy's when you try have them honor it.

From the store at 440 Shopper, I bought a king size Sleepys mattress and box spring. In less than a year, the sides we sleep on started sagging. It reached a point where we woke up with either back ache or neck pain. I tried sleeping horizontally, but it doesn't make any difference. I have not even finished paying the store credit. What gives? These are expensive mattresses, I am extremely disappointed. I cannot afford such falsely proclaimed luxurious mattresses, which do not live up to its description.

We purchased two beds for $2669. The salesperson the day before, named Craig, told us that the total would be $2500 with everything included. When we went in the next day, he wasn't there. This woman Laurie said he was wrong. The lowest we could get both beds for was $2669. The bed in question was sold for $1709.99 to us. Our friends went in the next day and purchased the one bed by itself for $1455. When we contacted Laurie at Sleepy's as to why and we wanted a refund as the bed has not even been opened or used yet, she said there is a no return policy. I thought there was a 7-day return policy across the board on unused or unopened items. Laurie and Sleepy's owe us at least $150 off our purchase price as they lied to the item purchase amount. These aren't used cars. They are new mattresses.

I bought the Sleep to Live mattress from Sleepy's and it has been a nightmare. I complaint to customer service and they sent the inspector. After waiting for another week, the results they told me was that the mattress had a little depth but is normal. I should call again in 6 months to see if the problem continues. I tried to sleep in different sides of the mattress. The middle of the mattress is completely ruined, it started after 3 months from purchase. Now, it has been 14 months of torture to my back. The middle part feels that it goes all the way towards the spring box with no support at all. It's like a sponge that I paid so much for.

I tried to get a warranty inspection from Sleepy's on a mattress that I paid $1,500 for. It had begun to fail, and I cannot even sleep on it any longer. I am sleeping on the couch these days out of total desperation. I started calling Sleepy's on 7/1, and called over 70 times (all documented) trying to get this fictional company called BedCheck to come and look at my mattress. I made three appointments, and waited over eight hours each time. No one ever came.

I called customer service again last week (almost in a state of nervous breakdown), and was told to go to Sleepy's and pick out a new bed. Afterwards, I need to call customer service from the store to get a "deal" on the new bed. So, I went to the store in Hoboken, NJ, and was told that I could have a $900 store credit only if I bought the Tempurpedic Grand, and an $800 store credit only if I bought the Tempurpedic Rhapsody. They were forcing me to spend over $4,000 on a mattress in order to use my credit. Isn't that a crime?

So, I am not getting a mattress at all from Sleepy's. I cannot afford a Tempurpedic (I am a schoolteacher) and just need a normal bed. But I can't use my store credit unless I buy a bed that is totally overpriced (the Grand Tempurpedic is $7,000). So, I have to go to another store now and find a mattress (or find one online). I am totally disgusted with Sleepy's. They can take their store credit.

My mattress has indentations where me and my wife sleep. The inspector came and measured one inch depth. Sleepy's denied my claim and called it normal wear. I purchased the 20-year warranty and the way the salesman described it, I am covered for everything for 20 years. I purchased this mattress to achieve proper bodily support and alignment. After 7 years, this is not the case. The mattress is worse than my old one, and the 20-year warranty is useless. I suggest any consumer to never purchase this warranty. You will be scammed by Sleepy's when you try have them honor it.

I've bought a king size Sleep to Live 200 series blue and the complete set with box spring frame and the protector on 10/02/2010. My wife insisted I should get it from Sleepy's since they are the "mattress professionals" (very funny).

Unfortunately, since two months ago, my wife couldn't walk for 2 days due to pain on her lower back. Since she was complaining about her side, I decided to switch side with her. Sure enough, the first thing I noticed was that her side was sagging badly. In order to make sure that there was a problem, I decided to sleep one night on her side and sure enough her spot wasn't as resilient as my side.

I sent an email to customer service and a very polite person named Sue left me a message, telling me that they would take care of me and for me to call them back. It's important to mention that both my wife and I are sleeping on the same side of the bed due to this issue. After calling back, I was asked to take a look at the mattress and let them know whether or not I could see a visible sag. Of course my answer was no! So I was told they couldn't do anything because that was normal and maybe one side was being used more often.

That's really funny, my wife is about 150lbs and I am 205lbs but her side is sagging while my side is very firm and I have to hear it's normal. However, here is the big catch: they would sell me a new one for $800. I am just sad with my wife for insisting that I should buy the mattress from Sleepy's and now I am just realizing that it matter how long the warranty is and what the issue is, this is the business model of this company.

Beware, don't buy mattress at Sleepy's. They don't care about warranty, and will give you a lot of excuses. What they didn't realize is that I am a chemist and I work with foam, so I have enough knowledge to know the physical properties of the polyurethane foam such as resilience, abrasion, cell size, hardness, etc. I have told people in my company about Sleepy's. It's not worth go through all this hassle to get a good night of sleep. I just regret this is the way they do business.

Soon I'll post in YouTube and other sites the results of this and how to set fire on a Sleepy's mattress. Keep you posted.

Don't shop at Sleepy's. They are a waste of money and they are no help when it comes to a problem. My boyfriend and I bought a queen Simmons Beautyrest Avondale pillow top just 4 months ago. The pillow top is all lumpy and makes for an uncomfortable night's sleep. Here's the catch. It's a floor model. We got a super great deal on it and bought the mattress protector. So, that covers the bed for 10 years. I've been back to the store numerous times to figure out what to do. One salesperson, who was taken care up, treated us horribly. The person was swearing and totally unprofessional. I spoke with a customer service rep and supervisor. I was again treated poorly and was given an attitude.

Deal, I got a credit on my account for the price I paid for the mattress. However, that credit is not nearly enough to cover the cost of a mattress that is of similar quality. I'd be lucky if I could buy a decent twin sized bed. I am so unhappy. Between my family and the course of three years, there are four beds bought under my name. I personally think they would want me to keep doing business with them, but I guess not. After this horrendous experience, I will never set foot in a Sleepy's store again. And I will advise family, friends, and strangers not to waste their time with this terrible company. I just want a new mattress to replace the ** one they sold to me. Why is that so hard to fix?

I went in. They put me on a bed and the sales staff then dove on me for a commission. I had one great salesperson who went above and beyond in trying to undo her coworker's work.

The sales representative doesn't give comprehensive information regarding the products. As a result, what you buy and what you wanted to buy at the shop are absolutely different things.

We bought a double floor futon bed at Sleepy's and the delivery was supposed to be 2 days later from 12:00 noon to 4:00 PM. The delivery was late for an hour.

But besides that, it popped out that they brought only the upper floor of the bed. And when it comes to the other part, they said that I paid only for this. When I called, the sales representative told me that he forgot to tell me that it's a separate part. And if I want I can purchase it separately now for an additional cost.

Why am I supposed to pay additionally if at the shop I told them that I want this double floor futon? Why is it that customer service doesn't inform the clients properly and forgets giving the information?

Thanks.

The mattress is sagging terribly, and I spent almost $3000 for it only 3 years ago and it's guaranteed for 20 years. They sent an inspector and the inspector found the mattress was really sagging, but he said the indentation was only 1&3/4 inch and it should be 2 inches. They never informed me about these rules. My mattress is now getting worse. They said they gave me a brochure stating these rules, but they never did. Their customer service doesn't want to help. Please contact me at my email address so we can start a class lawsuit. My email is **.

Buyers beware! Do not shop Sleepy's! They don't stand behind their products and the salesmen are nothing but hustlers! I bought a mattress at Sleepy's for $1600.00. I tried and laid on many mattresses with my wife and thought this one met my needs. I have 2 herniated disks and my wife does as well so we needed a good mattress. It was a President's day sale, and a little late at night to be looking but I thought we would stop in. I found a mattress that I thought would meet my needs and purchased the king mattress and box spring.

After reading all of the complaints here about everyone's bad experiences with Sleepy's and their deceptive business practices, I have one suggestion for everyone: Class Action Lawsuit!

We all deserve compensation for everything that we have been put through because of the fraud that Sleepy's is perpetrating. I urge everyone to band together and contact your state Attorney General's Office and file a consumer complaint.

I purchased a mattress and box spring from Sleepy's. I tried several times in the store and found one that was comfortable and in the range of what I wanted to spend. The mattress that their company has pictured on their advertisement with the price $399 over was not the mattress that is actually $399 in the showroom. That mattress I would compare to a crib mattress or one in a dorm. I was told that it was the kind that you would put in a camper. I should have known right then and there what kind of operation they are running and should have left the store. Unfortunately, I needed to purchase a mattress and wanted to do so while the Labor Day sales were still on. I told the sales person that picturing a plush mattress with that price to get people into the store and then telling them that a bottom of the line mattress is actually the one that goes for that price is false advertisement. I tried several mattresses and found one to be sufficient. It had a pillow top and was not too firm and not too soft. Delivery was set up for the next day.

The delivery people were an hour late and when they got there, I didn't even want to let them in my house. The one man didn't utter a word the entire time he was there, just kept looking around my house. The other man did not have a Sleepy's uniform or even shirt on. He had a dirty "wife beater" tank top on and was all sweaty/dirty and had a very short temper. He would not speak English in front of me and made one lame attempt to push the box spring through the door frame and up the steps to my third floor, where the mattress/boxspring set were going. He was annoyed and then spoke in English and said "It doesn't fit, we're out of here" and proceeded to push it towards the door to leave. I told him to stay right where he was and that no one was leaving until I got someone from Sleepy's on the phone to see what could be done. He was annoyed the entire time and kept wanting to leave. I called the store, where I purchased the set, and spoke to the sales person and had to spend over $100 more for a split box spring set. The two delivery people left with the original box spring set. I had to sleep on my couch that night (with a bad back) and I was told that they could send the split box spring out the next morning.

The next day, two other gentleman came to deliver. They could not have been nicer or more professional and they were neatly dressed with their Sleepy's uniforms on, tucked in and were very courteous. I told them what happened the day before and they told me that I should file a complaint. I put not one but two mattress covers on the new mattress and made up my bed. I slept on it and it does not feel the same as the mattress that I chose in the showroom. The mattress that was delivered to me is as hard as a rock and I wake up with backache now.

I called the customer service and the phone was answered by a very rude man named Carlos. His entire tone and demeanor was hostile and annoyed. I told him that I would prefer to be transferred to someone else or a supervisor because I could tell just from his tone that it would not be a good phone call. He refused to transfer me and became even more rude. I asked numerous times to be transferred to someone else which he absolutely refused. I finally hung up and had to keep calling back until I got someone else. I then spoke with someone named Rudy, who did transferred me to a supervisor. I believe her name was Alicia or Allison. I explained to her what happened and what I had been through. I also told her that I had a 20% off coupon that I discovered when I signed up on their website so that I could file a complaint. I asked her if the coupon could be deducted off the price of the mattress/box springs which, in my opinion, are overpriced for what I have gone through and what I received. I was told that she would look into everything and get back to me. After a few days later, I received an email stating that I cannot use the coupon.

I will never do business with this company again. Not only did I not receive the same quality product as what is in the showroom and what I layed on there, but every single person that I have dealt with trying to rectify this situation has been nothing but rude. No one has offered any kind of solution to the issues that I have with this purchase, let alone how unprofessional and rude the customer service employees are. If I had the money to just throw away, this mattress would be in the trash right now. My next step is to contact the Pennsylvania Attorney General's Office and file a consumer complaint with them. I am sure that they will be able to file a claim and get this situation straightened out.

It is sad that a company that advertises all over the place as "The Mattress Professionals" is such a huge disappointment. What is the definition of professional to Sleepy's? From the delivery people that I first had to deal with to the numerous people in customer service, they are anything but professional. Do yourself a favor and don't buy from Sleepy's, unless you want a huge headache and want to deal with people who are most definitely not professional.

This has been the worst customer experience that I have ever had. I will never purchase anything from this company again and upon reading the complaints from others, I can see that there are many other people who feel the same way. I only wish that I would have done more checking before I made this purchase. False advertisement and very poor customer service is what you will get; not the wonderful experience that they advertise.

I am so greatly disappointed with Sleepy's. My husband and I went there and expressed that we wanted a bed that wouldn't sag, had good lower back support, and was comfortable. He showed us the Simmons Avondale Plush. It seemed very nice in the showroom and he also sold us on the fact that the mattress has reinforced support beams that go around the whole mattress , so we could sit on the edge of the bed and never have to worry about sagging. Only a month after purchasing the mattress my husband and I sat at the end to put our socks on and hear a "Ping! ", and then the end of the bed immediately begins to sag. I called to file a complaint and explained to the person exactly as I explained above.

Let's pass the time now (almost a month later) for when the people in the warranty department finally call me to tell that there is nothing wrong with the mattress. We won't honor the warranty. I asked how that could be and they said that there was a normal amount of sag in the middle of the mattress. I told them I specifically said it was at the end and they pretty much called me a liar and said I never mentioned the end of the bed. They also told me I shouldn't have sat at the end of the bed, beds weren't made to be sat on the edge. And that the warranty doesn't cover the support beam. Excuse me! Why would you tell your salespeople to sell us on reinforced support around the edges so that we could sit on the edge of the bed if you are later going to tell me I'm pretty much an idiot for doing just that.

Kiana, Karen, and Lynette were extremely rude and heartless to the fact that I have a sensitive back and this has been crippling me as time goes on. I can't even begin to fully fill in the hardworking people. How horrible Sleepy's is and how much a waste of time they are. They might say "10 year non-prorated warranty", but they will do nothing to honor it. Obviously, it is a manufacturers issue, beds don't break in less than 2 months. Everyone, save your money, go to a small local store that actually values the people who are willing to spend their hard earned money there. Do not go to Sleepy's! You will wake up crying on your broken overpriced waste of a mattress while they laugh all the way to the bank.

It's a terrible customer service. We received our original mattress order, and after a few weeks, we decided on a comfort exchange. Sleepy's left messages for us to schedule delivery, and I chose to call my local store to deal with the folks I had met there. Each time I called, they said they were busy (they did indeed sound busy) and would like to call me back.

I let them know I needed to schedule delivery and they said they'd call me back. I specifically instructed not to call back on the number on the order as I was not at that number, instead I supplied my mobile. The salesmen said it's not a problem.

This went back and forth for several days, albeit without me receiving call backs on my mobile.

Finally, after about a week of this, I call the store and they tell me they don't see a pending delivery from me. So, they direct me to the 1800 number.

When I call 1800, I'm told my exchange expired and there's nothing that can be done. I asked the first level call taker if I could speak to a manager, and he patched me through. He was a little condescending to me when I asked that telling me that "a supervisor isn't going to do anything different." I responded "that's fine, but I'd still like to speak to one. "

This is where things turned sour for me and will have me no longer doing business with Sleepy's. Peter, a supervisor, got on the phone. He kept insisting it was my fault that I didn't call the 800 number and he would do me the favor of swapping out my mattress for an additional $200 on top of what I already paid for the comfort exchange.

First off, it's not favor It's in their policy what the exchange policies are over 30 days. So, he wasn't doing favors.

Second, I kept asking if the Salesmen worked for Sleepy's, and if they were part of the same company. He said yes, at which point I responded I called Sleepy's back each time. He would then repeat "we repeatedly called you and never heard back from you. " Again, I would repeat I called Sleepy's back.

However, it was clear Peter wasn't listening. He would just keep repeating the same scripted line over and over, and constantly was talking over me not letting me finish speaking. When I finally challenged him on letting me speak, he stayed silent when I asked my question, and he had no response. Eventually, the silence broke and he kept robotically repeating the same thing over and over.

I finally had enough of his condescending attitude. He was speaking to me like I was a child, talking over me, not listening. I finally asked to speak to his manager.

When Valerie came on, I'm afraid the call was already lost. I have such a bad impression of customer service at Sleepy's. Valerie was at least responsive to my questions, and sure sounded like she was trying to at least consider what I was saying.

However, in the end, she was repeating the same exact phrases Peter was. Which I had to repeatedly ask her to spot repeating, I had heard them enough times and didn't need to waste more time on the phone listening to what sounded like recordings.

In the end, it is clearly evident that the customer service folks at Sleepy's lack actual customer service skills (Peter) and/or are not empowered to handle each situation individually for each customer, and instead are bound by a script which they cannot deviate from (Valerie). It is a shame, because that is the exact opposite experience I had with my salesman in the store. He was attentive, responsive to needs, willing to work with me, etc.

It's too bad that whenever I called the store to schedule my delivery, he wasn't available -- either off or with customers. I have a feeling that if he had helped me, none of this would have happened and I'd have my replacement mattress. And it's too bad none of the other salesman were as responsible as the one who I worked with on my several trips there.

I purchased a body diagnostic mattress set on August 9 for $2342.05. I called several times to complain about the mattress. It is sunken in on both sides with a vertical hill that goes from the bottom of the mattress to the head of the mattress. I finally got someone to come out and inspect the mattress a few months later. The mattress was visibly sunken in but when I spoke to Sleepy's, they informed me, "It wasn't sunken in enough". I told them I wanted to return it and they said I had to wait until it was sunken in to their specifications.

I am furious! My husband and I now have back problems. We haven't slept through the night since receiving it. I am waiting for someone to call and come out to inspect it again. I want to be refunded or to be able to exchange it for something different.

From the very beginning, the deal started sour by the rep telling us that in order to obtain a 10-year warranty for the deluxe model, we had to purchase a $180 mattress protector. I said that I don't think it is their policy because you will receive a warranty whether you purchase a protector or not. After approximately two weeks, I experienced that the bed was too firm for my wife so we went and picked out another mattress at a different location (the Cloud).

When we returned, we mentioned that the delivery guys had left the plastic on the boxes and they said that they would have them removed with the new order. After removing the plastic, we realized that we received a defective merchandise (cracked boxes). We were charged for it to be returned including delivery fees ($89 per delivery for each bed) for comfort exchange (which was done within the 21-day window) and exchange of the new Cloud mattress.

I have about seven pages of correspondence with them letting them know everything that was taking place and they still didn't get it right. So, after all is said and done, my wife is now laying on an air mattress and we're out of pocket for over $400 for a bed that was defective. Please be very careful when shopping with Sleepy's because they have some smooth operators there. But when there's a problem, you will catch hell in trying to get your money back.

It's unfair as a customer and a consumer to have to go through what we went through. It's a very bad feeling to have paid $400 to 'rent/lease' a bed for less than 60 days. Their policy is 90 days but I could not have a peaceful night's sleep so we asked them to take it out of our home. We should be able to collect our monies for the defective product and have that money put back on our charge card. I am filing a claim with my credit card for this merchandise. I will never shop at Sleepy's again, nor will I recommend friends or family there due to this very bad experience!

I had a mattress delivered on Friday, Sep 16 2011. I specified on my order to have the mattress removed. The driver told my mom who was there with my son awaiting the delivery that they don't remove the mattress or box print but only to the curb. They did not even put it to the curb but the side of the house. When I called the driver back, he said they don't take it. I called Sleepy's 800 number and the representative said they should have removed it. The driver was off and would not be able to pick it up, ever! The driver lied to the representative and to me, as well giving different stories. Sleepy's apparently hires ghetto, low-paid individuals. They also took a tip from my mother and still did not remove the mattress.

My husband and I bought our bed during 4th of July weekend. We purchased a Simmons Avalon Plush mattress, with bed protector, and a floor model box spring that the sales associate assured us would still be of sound shape. The delivery went fine. I was a little shocked and disappointed to see that the box spring was bashed in one corner. But it seems structurally sound so I ignored it. A month and a half later, my husband and I were sitting on the edge of the bed to put our socks on when we heard a loud "ping!". And we both felt the end of the bed give way. I was extremely shocked and upset that the extra support around the bed had broken so easily. The salesperson partially sold us on saying that it was doubly reinforced just for situations like sitting, and no sag would occur.

I called my complaint in to have warranty cover it. When I called in, I explained exactly what happened. I also said that now the bed was sagging at the end. The inspector came and took pictures and measurements but never addressed the end of the bed. I then finally received a call about a solid two weeks after the inspector came. They told me my claim was being denied, because they couldn't find anything wrong. I was dumbfounded. I asked her how could they miss the sag at the end of the bed. She said I never mentioned anything about the end of the bed or a loud noise, which is absolutely not true. I said end of the bed and a loud "ping" the entire time. She then said that it was a whole different story. And she said that I would have to wait another 60 days before they could do anything, and in the meantime to essentially just deal with it.

I have a very sensitive back. And my back has been progressively getting worse and worse from this. I had to be transferred three different times. Each lady was extremely rude (Kiana, Karen, Lynette). The women pretty much told me it wasn't their problem. They also told me that the reinforced support isn't covered under warranty, and that I shouldn't have been sitting on the end of the bed anyway. They told me that beds aren't made for people to sit on the edges of them. I'm sorry, how am I supposed to get out of bed? Fly out? Why would you specifically tell your salespeople to pitch the bed with reinforced beams to help support older people who need to sit and put their pants on, or a couple who needs to sit to put their socks on? I am just so ridiculously disappointed with Sleepy's. I feel like I have been played for a fool. And I can't figure out how they are still in business with all the other complaints I am seeing. I did not break my bed. It was not made properly. Yet, Sleepy's will do nothing to help me out. I am an honest, hardworking newly wed that doesn't have money to just blow everywhere.

I bought a mattress from Sleepy's. The mattress felt firm. We ordered a plush. The floor model we tested in the store was different from the mattress delivered. Sleepy's would not allow us to take pictures of this discrepancy. I called Sleepy's to explain this problem. They were unwilling to come and pick up our merchandise or return or exchange, unless we paid $789.00. Please help us get our money back. We are a small family that can barely afford to make ends meet. And we lost so much money. The salespeople have lied to us. And no one from Sleepy's is willing to help us or even listen to what is going on. This is the second time this has happened. Less than a year ago, the same thing happened and they wouldn't help us!

I purchased a Laura Ashley mattress for our new apartment in Charlottesville, VA. I made this purchase in Brewster, NY. I was told that Sleepy's delivers throughout the country. I wanted the bed to be delivered the day we moved in. All our other furniture was going to storage while we built a house. After less than 6 months, the bed began making noise. We determined that the box spring was defective.

When I called Sleepy's to have it replaced, I was told that Sleepy's repair did not cover our area, and we would have to deal with the manufacturer. I was given the manufacturer's number. I spoke to Marcia at headquarters who told me to call the distributor. She gave me that number. I spoke with Mary who told me that I would need to file a claim and she would e-mail me the claim form, which 2 days later I have not received. She also told me that I would have to pay over the road shipping, and that it would probably be cheaper if I bought a new box spring. Also, if they sent me a new box spring, it would be delivered just to the door. She said that I was responsible for getting rid of the defective one.

I had paid more than $350 for the original. I called Sleepy's back and spoke to a supervisor, Karen, in the warranty department at Sleepy's corporate headquarters. She was the most helpful. She told me that she would ship a new box spring and have the old one removed, but I would have to pay $175 plus tax. She was waiving the delivery fee. I chose this option because the box spring made so much noise. It was waking me up at night. The bottom line, I had to pay to have the defective merchandise replaced, when it should have been covered by the warranty. Mary from Laura Ashley told me that it's up to the store if they choose to charge for delivery of replacement items. The fact that I had to pay for the new box spring is very upsetting. It should have been covered by the warranty, especially since it was less than 6 months old. I have bought several beds from Sleepy's. But they have lost my business from now on.

Before making the purchase, I asked what the return policy was. The salesman said I had 21 days from delivery. On Aug. 17, 2011, I ordered an "Avondale LF Queen Set". It was delivered on Aug. 26th. Within two weeks of use, the mattress started to sag. On Sept. 9th, I went back to the store where I purchased the set. I spoke with the salesman, Joe. He told me to call customer service on Monday, Sept. 12th, to schedule an inspection of the mattress. On Sunday, Sept.11th, I called customer service. I was advised that there was an even exchange on the set at no additional cost to me. If I wanted to upgrade to another mattress set (a comfort exchange), the cost would be an additional $249.00 minus the $40.00 paid for a mattress protector cover. I was also told that there are no returns at Sleepy's.

The customer service rep went on to say that the salesman should have sold me a new frame with a center bar going from the top to the bottom. She charged $163.30 for the new frame. She scheduled pick up and delivery for Monday, Sept. 12th. I canceled this after I found out that if the replacement bed started to sag, Sleepy's would not replace it again. I get only one replacement of the same set. After that, I would be allowed to upgrade to a more expensive set. But I have to pay a service fee of $210.00 plus the difference in price of the new set. I rescheduled the delivery for Sept. 13th. After speaking with a friend, I felt that there was a design defective, and the materials used to manufacture the set were inferior, which caused the sagging problem. Therefore, I decided to cancel the delivery/pick up. Instead, I was going to try to contact an executive at Sleepy's to discuss my problem.

On Tuesday, Sept.13th, I drove out to the corporate headquarters for Sleepy's in Hicksville, NY. I asked to speak with David Acker, President of Sleepy's. I expected to actually speak either with his executive assistant, a vice president or at least some manager. Instead, I sat in the lobby. I was told to call customer service, on my cell phone, because no one in the executive office was willing to speak to me. I got Keith, a customer service manager (employee ID **), who told me I had to exchange the set that was delivered for another one. There is a no return policy at Sleepy's no matter what the problem is.

I suffer from a back problem (I have a curvature of the spine). This set has worsen my condition. I am in a great deal of pain when I awake every morning. I weigh only 106 lbs., which should not have caused this bed to sag. Due to the unacceptable treatment at Sleepy's headquarters, plus the insensitivity of their employees and no return policy, I strongly recommend all buyers to make their purchases elsewhere.

Last June, my 91-year old mother purchased a queen mattress from Sleepys. Within a month, she complained that there were indentations in the mattress, which we turned around several times. She barely weighs 100 pounds. She went back to Sleepys and the salesman tried to sell her a $1,700 set. They didn't want to deal with the problem because she didn't buy the box springs at the same time. She has just purchased some low profile split box springs last year.

Another store suggested that we go through the inspection process. Anyone that looked at her mattress could see the indentations and my mother began to have back issues. When they inspected the bed, they saw that the box springs had a 3-inch discrepancy. We had an independent contractor level the box springs. Sleepys told my mother that they will not cover the warranty, which made my mother upset. They even hung up on her. This whole thing went over 2 months and we had to call them repeatedly to get things moving.

It seems that they are taking advantage of a senior citizen. When we tried to talk to a supervisor, he was also rude and didn't even try to remedy the situation by probably giving my mother a new mattress or give a discount on a new set of box springs. Only one customer service person has been somewhat polite and understanding that we are talking about a 91-year old customer, on a fixed income that paid a lot for an unsatisfactory mattress.

We purchased one Tempur and one latex foam mattress from Sleepy's. They did not have the mattresses in stock. But in a few weeks, we got a call. And we tried to set up the delivery. We had to work around draining and removing a waterbed, which is a lengthy process. The first weekend they tried to deliver, the rep tried 5 times to track the order and set a time. But it was not possible. On Sunday evening, we got a computer call to confirm a day which was not at all convenient. I called the salesperson the next day. I was told the Wednesday option was cancelled, and I would be contacted on Friday to set up a 4-hour window on Saturday. I heard nothing. So on Saturday, I tried to call the salesman. I got no answer. And then, I looked out the window and saw a stranger walking through my yard! I went to the door and called to him and asked if I could help him. He said he was looking for my husband. I had to ask who he was before he told me he was from Sleepy's. We had not even begun to drain the bed, because we couldn't be sure we would have delivery of the new beds.

We tried to set a better time and talked to the corporate office and the salesman. We ended up having to have the order left in the driveway for the six hours it took to remove the old bed. Then, we had to set up the new beds ourselves. I called Jim, the salesperson . I told him I really felt that we should have the delivery and setup charges reversed. He told me he would contact his supervisor. I have since called about 8 times (over the past month) and been given the runaround. We also pointed out to the office that the foundations actually had moisture in the bags. And they had to be informed that we waived the setup being done. She had nothing to say about that.

To make matters worse, my latex foam mattress had an unsewn area. So, I was told I had to contact the warranty department. This took considerable time on the phone. But once again, they couldn't tell me a time on the call for delivery. I checked back in a week. They could finally set a day, but not the 4-hour window. I asked when they would call to finalize a time. I was told that I had to "be proactive" and call them to schedule. I told this customer service person that I really felt that given the first problem, and the way I had been treated, their company was not good to deal with at all. He essentially told me I was not a very good customer if I expected them to follow through this way. He did offer 2 pillows, but couldn't tell me what kind.

I have since called customer service to complain. I was told that I would have to deal with the salesperson. She couldn't give me a refund. When I explained that I had been calling repeatedly and getting put off, or Jim not returning my calls, she said I should go there in person and not just call. I called Jim after that. He told me, "Don't come in." We discussed the issue. He said again he couldn't set up the refund, but his supervisor would have to. I told him to have the manager call me. He assured me he would. Over the next few days, this has not happened. In the meantime, I keep hearing Sleepy's ads about how great they are to work with as a company. And most of the ads specify free shipping. Why can't I even get a response? - Linda

I was denied for the credit through GE financial. However, I am now getting a $1900 bill in my name, which I was told I was denied. The salesperson told me I was denied. And I was told it would have to go under my girlfriend's name. So, we had put it under her name. One month later, she still got no bill. And I got a call from a collection agency stating I owe them $1900. I told them I had never opened an account and was denied. They had told me that Sleepy's in Peabody, MA had opened an account in my name, and the bill was being sent to the wrong address.

Not only do I have an overpriced uncomfortable mattress, I now have a bad check on my credit report for missed payments. This is on a bill that was mailed to the wrong address, on an account that I was told I was denied for. I am contacting Fox 25 News to do a fraud story, and to show people that Sleepy's will do anything to sell merchandise. I now know why they have 700 stores. I can only imagine all the stories out there like mine that are unheard. I was building my credit. Now, I can't believe Sleepy's had lied to me and ruined all the paperwork. They have made me miss my first two payments due to wrong address. I never knew I had a bill in my name. I was told that I was denied and the account could not be opened. Now, my girlfriend and I have two bills. We did not want this. I feel I was defrauded. And now, my credit is going to get hurt over something I never signed for. The news will have a great story over this.

The mattress I received on September 8, 2011 keeps emitting terrible toxic chemical smell that is contaminating my whole studio. My mom and I are both getting terrible headaches, and we feel nauseous. We have been sleeping on the floor for several days because we cannot stand sleeping in a cloud of toxic chemicals. I cannot even stay in my own apartment. Not even to mention that Sleepy's has failed to deliver my mattress for two times.

I called the consumer service; they asked me to air the mattress out for 48 hours, and promised me that it is not hazardous (I doubted it). Honestly, I cannot even stand the smell for five minutes because I kept on sneezing and having serious allergies. I strongly demanded a refund. Yet, the lady, Tracy, kept on telling me to reread the policy at the back of the invoice. She said I can only get an exchange, but she also said that the exchanged product would have the same situation, as well!

First, I have never heard of airing a mattress out for 48 hours after the purchase/delivery. It is like telling you to sit an apple with pesticides for 48 hours, and then eat it. In the end, you are still getting the toxic chemicals in your body no matter what! Second, when a product is defected, why should I still follow the policy? Especially when it threatens my health? In this case, I am asking for a refund not due to the fact that I dislike the item or find it not my taste, but the fact that the mattress is defective and is bad for my health. Right now, I have aired the mattress out for 48 hours, and the terrible smell still remains. I have done a lot of research and found that many consumers of Sleepy's encountered exactly the same problem. This has been my worse purchasing experience so far.

Bought king-size mattress set 4 years ago and believed it had a 5 year warranty. About a year ago it started to sag in places where we mostly slept, with a high ridge in the middle. We thought that was the molding to our bodies. Then lumps started appearing in various places under where we slept. Lately, there is a spring or something pushing into my rib cage. We have been having backaches and put it off to our aging until we slept in various mattresses on our vacation with no backaches, and then coming home to backaches again.

I called Sleepy's and they sent someone to take pictures and measure the lumps obvious to anyone who looks at them. Because there was a small stain nowhere near where one sleeps, they denied the warranty. If it was 10 years old or almost, I wouldn't be so upset. But less than 4 years, this is defective merchandise!

In March 2011, Sleepy's delivered us fairly high-end "Tempur-Pedic" mattresses and "Leggett and Platt" adjustable bases. The former came more or less sealed, the latter not (just packed in open cardboard boxes). After installation, they took away our old mattress. Not long thereafter, one of us started showing skin reactions of some kind. It took us quite a bit of time to eventually find out they were due to bed bugs. We didn't really know about them other than from the old saying, "Good night, sleep tight, and don't let the bed bugs bite".

We immediately called a pest control service (Viking), and we showed them the bug we had found. They confirmed it was a bed bug, identified their location as being likely limited to the adjustable base, and after confirming that we hadn't traveled after getting the new furniture. They told us that the bugs likely came with the furniture, although it is hard/impossible to prove. We contacted Sleepy's nonetheless. Their representative called a few times, and after our explanations, they sent a letter claiming the bugs could not possibly come from their warehouse. We do not agree with the claims of that letter.

Since then, we have read other reports of similar stories from Sleepy's customers in the same town (Hillsborough, NJ). It seems likely to us that Sleepy's policy of using the same trucks for delivery of merchandise and pick-up of old mattresses and et cetera enable bugs to temporarily fall in the truck (from old mattresses and et cetera). After which, they find their way in new items, and from there to people's homes. This episode has cost us an estimated more than $4000 (almost $3000 of which is for extermination treatments themselves).

How many times do I have to contact you to get some satisfaction? I contacted you last week to explain the circumstances surrounding my "free" pillows. To date, I still have not received any courtesy follow-up from you or your people. I am daily reminded of your apathy towards your customers and what you call customer service.

My daughter and I went to Sleepy's to each purchase a new mattress. The salesman showed us what he said was a high quality mattress that was on sale for a great price. We tested it and liked the firmness! My daughter got this style in a queen size with pillow top mattress for around $900.00 and I got the same brand in a twin size without the pillow top for my guest room for around $800.00 plus delivery. We are not overweight people but within a few months, my granddaughter's mattress had an indentation in the middle and mine had 2 indentations in middle of the mattress that you get stuck in and can't toss or turn around in during night. Very uncomfortable.

To make matters worse, I called Sleepy's to complain and they sent a woman out to my house to inspect the mattress. Within a few days, she called me and said there was nothing they could do for me since my mattress was stained! I told her in no way, shape or form was my mattress stained since it was new and she had the wrong customer. After again insisting my mattress was stained, I hung up on her. She later called back and left a message apologizing and said she had the wrong customer but they never made any effort to do anything for me. I didn't even want to talk to her after she disgusted me by insisting I was lying about a stained mattress. I would never, ever recommend any Sleepy's store to anyone!

I purchased the Sleepy's 400 Series in June 2010 when I purchased my first home. Within the first few months I started noticing the mattress sagging on my side so I started rotating the mattress every month until finally I couldn't take it anymore and called in May 2011. They sent someone out to inspect the mattress. The results came back that the right box spring was defective and they were willing to replace that for an additional delivery fee of $89.

They claimed that replacing the box spring would fix the sag in the mattress. The sag was at 1-1/4 inch and the manufacturer says that it has to be at 1-1/2 inch before it becomes defective. I waited the 60 days to have a 2nd inspection. The results came back the same and now Sleepy's is telling me that even if the mattress was defective they would not give me my money back I would have to replace the mattress with them. I explained to the supervisor that my back has been killing me from this mattress for the year I have had it and that I can't wait for the mattress to become defective in their eyes - that I need something now. She stated that I could go back to Sleepy's and pick out another mattress and they would give me accommodating pricing. However they could not give me a credit off the original mattress nor will they be able to when the mattress finally meets the manufacturer defective standard. I would then be out over $1000 that I paid for the original mattress.

I purchased a twin mattress, told the salesman that if we don't get the approval for the bunk beds I would have to return. I was told if that was the case, then just call them back. My mattress was delivered 1.5 hours after the 4 hour window, the window was 6-10 p.m. and they came at 11:07 p.m. The customer service department was not there (hours of operation) to cancel my order.

We purchased a queen size PostureTemp mattress and box spring from Sleepy's in 2005 for $1,100. At the time of purchase the sales rep explained that in order for the warranty to be valid we would need to also purchase and use a special mattress pad for $50. We wanted the warranty so of course we spent the extra $50 dollars. Within 4 years the mattress started sagging in the middle. This year (6 yrs into a 20 year warranty) the mattress has become almost unbearable to sleep on, so we looked up our warranty and filed a claim. Turns out that Sleepy's doesn't stand behind their warranty unless you purchase your frame from them as well. We were told that because we don't have a 5th leg that they won't honor the warranty. Meanwhile on the warranty it does not specify a need for a 5th leg. When talking to the customer representative she stated that we had a "replacement frame because it was not purchased at Sleepy's, and therefore the warranty is void".

Sleepy's should be upfront that they will not warranty a mattress if the frame is not also purchased from them! They are sneaky and sell crappy merchandise.

I was struck by the similarities between Rita of Ridgefield, NJ and my recent purchase. On 8/27/11, I too purchased the Simmons Avondale Luxury Plush Pillow Top mattress set with delivery on 8/30/11. After delivery the mattress look and comfort level is nothing like what my husband and I experienced on the showroom floor. Matter of fact we are unable to sleep on the mattress since its purchase due to the rock- like firmness. The very next morning we returned back to the store (same salesman), only to be told the mattress needs a two week "break-in period" before Sleepy's can act according to "New Jersey law." What I don't appreciate and can't understand is how inferior the delivered product is compared to the floor model. If I were notified in advance of such a discrepancy I would never have made the purchase.

Furthermore, at every step in my dealings with the salesman and the corporate customer service representative so far, I have gotten absolutely no satisfaction. What's worse is my old mattress is now removed and I'm forced to sleep on the couch. Plus, my husband suffers from rheumatoid arthritis & disc degeneration, so this is doubly difficult to experience. I will be surprised if Sleepy's resolves this matter to my satisfaction.

Beware of this predator like operation! The parrot response from Sleepy's is that the mattress must be "broken-in". From the online complaints I see that the mattress quality does not improve significantly after this so called "break in" and the customers suffer tremendously during this "stall tactic". I don't see a mattress changing from a rock to a "luxury plush" in two weeks. The mattress should be broken in and comfort tested at the factory. If the customer cannot get what they were shown at the store, then their money should be returned. Period.

Once again you disappointed me by not providing UPS an adequate address to deliver the "elusive" complimentary pillows. I spent all day (my day off, again) to no avail. I contacted UPS on several occasions to track my delivery; only to receive the same page. Once again I am sorely disappointed in your customer service. I will continually tell all my family etc. not to support your company.

Our bed and box was delivered on 7 /29/2011, but I did not try it until a few days ago. I found out that my wife who is disabled cannot get in or out of bed. I called Sleepy's and asked for a thinner box spring and was told it had to be done in the first two weeks. There was nothing they could do. The box spring has not even been unwrapped. I called three times and on the third time they said they'd no longer talk to me? It is just not right my wife is a disabled senior. Can you help? Thank you.

The total cost came to over $1,300. Within months of the purchase, there was sagging - first towards the middle of the mattress. I checked the paper work that came with the mattress and it says on small print on the back of the order form, "Sleepy's makes no warrantees, representations, indemnities, or guarantees with respect to the products, whether expressed or implied." So I called the sales person who gave me a number to call.

This person asked me how many supports I had under the box spring and that it needed 5. We had the Ethan Allen bed for 28 years and it supported our first mattress fine with 3 supports and a post in the middle. When Sleepy's delivered our mattress in Oct 2010 they took the old box spring and mattress off and immediately put the new one from Sleepy's on. No one said anything about the number of supports we should have. So now we have a "new" Stearns and Foster from Sleepy's to the tune of $1,300 + and one of us must sleep on our our sofa while the other sleeps on what comfortable spot they can on the mattress.

The salesman was very nice, let me try out beds and answered questions. I ended up with a middle of the road twin because I was having surgery and needed to sleep on my own. I woke up with back aches but thought ok, it's just a break in period. Well after 6 months, I woke up with severe back pains. After talking to other people who bought from them I find they too had horrible experiences with their purchases.

This is the second time that I am contacting you concerning customer service at this establishment. You already have my complaint on file and Sleepy's acknowledged the complaint. I purchased my bed, box spring, both mattresses, box spring covers, and bed-frame, and paid for the purchase with my Amex card. I was promised, because of the poor service, that my delivery would be waived and I would receive an additional $100.00 off the purchase price. This was promised by the sales rep, Symone. I had already posted my complaints on this site. Two days after accepting delivery, I received a call from a female from corporate Sleepy's apologize for my "unfortunate experience" (her words). She proceeded to offer me an additional $100.00 and a free set of pillows, and I accepted the offer.

As I was at work and busy I neglected to copy her name. Today, I received my statement from Amex reflecting the full purchase price and I have as yet to see any evidence of my free pillows. Their service and obvious idle promises baffle me. They call themselves the mattress "professionals." I am sorely disappointed with my experience and will inform all of my family and friends via word of mouth, any way I can.

The mattress is defective, causing back pain. They will not respond to the complaint.

My husband and I went to Sleepys. Richard ** helped us. He had us do a Postural Support test to see what type of mattress we would need. There is gold for plush(softest) then green, then blue and red/pink for the firmest. I was high green and my husband was low blue. We both were in the middle of gold and red/pink. Richard showed us a couple of beds and we were undecided. He said oh I can show you 1 more that would be just right for you both. One side is for Bob and the other for Pat. It's a floor model and is on clearance. The only thing is you take it as is. We didn't see anything wrong with it so we bought it. Richard needed to get it off the showroom for another set that was coming in to the showroom. When it came and we put on the bed it was so much higher than in the showroom. We called the salesman and he said we could buy a bunky board and throw the other box spring away, give it away or try to sell it. He got back to us saying the bunky board is $86.90.

The first night I thought I was sinking in at the waist. I woke up the next morning in pain on my whole right side. I went on to sleepys.com and realized that he sold us a mattress that was plush on one side and firm on the other side. Now that does not fit the profile that our test results were. So I sent several emails and made phone calls to customer service and no luck there. One person named Sue called us back and said we will resolve this. Haven't been able to get a hold of her again-always busy. Plus another person said the bunky board would be $300. We understand that we bought the floor model under the fact that it was made for us. Didn't realize that the salesman pulled a fast one on us. I am recommending that you think twice about shopping at Sleepys because doing some research it seems Sleepys doesn't know what they are doing and doesn't care about the consumer.

We purchased a king mattress set (Simmons Lucetta PF Kg set) for $1299.99. It was delivered on 7/4/11. The mattress was so hard we both had back aches from the start, and they only got worse. We went back to the store and told them the problem. They told us to pick out one that was that we thought would be better and we could exchange them for a small cost, under their comfort exchange. When they told us it was going to cost another $90, I told them we would just return the set. They said no returns and no refunds.

I told them I would put it in dispute on my credit card, they said no returns or refunds, and to call customer service. I talked to customer service from the store (to a Tom). He told me the same thing: $900, and no returns or refunds. We left to store very unhappy. I called customer service from home and talked to a supervisor, Toni. After explaining every thing to her she came down to $568.21 for the pillow top Lucetta kg set by Simmons. That was delivery and everything because we followed all their rules by getting a mattress cover for $139.99. They told us that they could not resell any mattress.

They delivered the new mattress (mattress only) and took the old one. The new mattress is softer but we still have the same problem; our backs are still in pain ever night. The mattress already has grooves in it and a small hill in the center. It's like our old mattress that was 9 years old but, we had only had this one week. Sleepy's does not have on their contract no returns or exchanges any where. What do we do? We have spent $1892.24 on a mattress set that gives us pain.

0 Rating! Went into the store twice this past week to purchase a mattress & box-spring & frame. On my first visit the sales rep was just interested in making a sale, he did not offer me the diagnostic test to determine which bed would be best for me & my back. When I asked about delivery, & gave him my availability: he scheduled a time not within my availability. When I re-informed him of my schedule, he suggested that they could deliver the mattress to the store & I could pick it up & carry it home myself.

I am a 57 yo man who lives in a 3-story walk-up. I do not consider this customer service, when you are charging 700.00 dollars. I declined. Also I asked him if he knew when the next sale was & he said that he did not know. The next day there was an ad for a sale on Fri_Sat. So I returned to the store on Friday night to try again. Had a very polite & courteous sales rep by the name of Symone. The first question from me was "Can I have this delivered on Sunday?". Her response was of course. She, un-like the male sales associate, took the time to do the lumbar exam. The mattress that I had already chosen fit the bill. She was very polite & wrote up the bill, yet offering NO discounts even though there was a sale in progress. My delivery was guaranteed for Sunday August 14 2001 between the hours of 8:00-12_00.

I got up at 7:00 AM to prepare for the delivery. At 11:45 AM I got a call from Symone saying that they could not deliver today. Is this how you build a client base? On lies & deception? I promise you that I will post on Facebook, twitter & all other posts to boycott you & your business practices. You want our money, but you do not follow up on your promises. BTW, my first experience with your male sales rep @ the 9th ave store(475) spent at least 15mins dispouncing corporate America. I wanted to tell him "what? " ,who do you think you are working for? Overall I was sorely disappointed with my experience & will never visit one of your stores again & inform all of my friends & associates of my negative experience not only with your sales reps but with your service as a company overall. Twice bitten, never again.

My wife and I were walking by Sleepy's and went inside on a spur of the moment decision. We were in the market for a new bed and thought why not. If we had read the reviews on yelp and consumer affairs prior, we would have never stepped foot it that place. We got used car salesmaned into buying a bed that visit. We purchased a California King latex memory foam for 1,150 and were told it would be delivered a week from the date we ordered it. That was more than we wanted to wait but fine.

The delivery time came and went without a call. I phoned them the same day and was told that no delivery was scheduled and that they could deliver it in three business days. Three more days without a bed?...O.K. Three days later the bed arrives. I tell the delivery guy to leave it at the door that I would bring it into the bedroom unroll it and let it expand. After doing so I come to find out it's a Queen size. I call the delivery guy who assures me that "He does this for a living" and "Trust me that's your bed."

"You have to give it 24hrs to expand." O.K.? The next day the bed still hasn't magically turned into a California King. I start reading the other reviews on this site and I begin to see the games this place likes to play. I call the customer service who says that a manager will be calling me in 24 to 48 hrs. and that they were the only ones that could give me a refund. That time passes and I call again. Same response. Bottom line is they delivered us a bed that is of lesser quality and price won't take it back or give us a refund. They did say that they could get us the bed we ordered 14 days after we purchased it, but that it would take anther 8 days, They also offered to give us a floor model that was supposedly a better model but... It's used. That's kind of gross. This place is the worst! I have no idea how their still in business. Stay away!

I cannot believe this. Sleepys has the worst, let me say this again, the worst policy about dealing with deliveries. We just received our new bed and it now stands close to 3ft off the floor. In order to get onto it one would have to get a small step ladder to get on. The ones in the showroom were obviously not that high so naturally one would assume that it would look the same once it was delivered. So not the case. I also purchased a boxspring with draws built in.

Now the delivery guys could barely speak english and tried to take the old mattress' and box springs, and were rushing to get to the next stop, which does not give one any time to read over the agreement and they cannot explain it to you anyway. I called sleepys customer (don't) care and was very nice at first trying to get this resolved. I was told by Mary that once you accepted the items, you can only get an exchange. The sales rep at the showroom did not expain that nor did the delivery guys. I informed Mary that one would have to climb into the bed. She told me that she climbs into her bed everyday. This was when I truly get pissed. She went onto tell me that the salesman is their to sell, and she was not in the showroom, so she cannot speak for what's shown. Further, she stated that sometimes they use low profile frames in the showroom which I now have to purchase. After all is said and done I can only feel like I was a victim of the good'ol bate and switch. Sell you one thing, it is not the product shown so tell you, you have no other option but to buy something else.

Purchased the 600/800 series mattress in 2008 it started to get an indent where my husband sleeps, and a big hump in the middle. In 2009, we called Sleepy's they sent someone to inspect it. They said "Oh, that's not a big enough indent. Call us back when it gets worse." We paid $4200 for this mattress. It is the most uncomfortable mattress I have ever slept on. We wake up every morning with aches and pain because of it. I will be calling Sleepy's again to complain but like the first time I am sure nothing will be done. Total waste of money. Will never by from them again. I see I am not the only one...tons of bad reviews about this mattress.

I am sick of this. Absolutely sick. In 2008 my husband and I purchased a King koil mattress set that we were ASSURED was a great mattress that would help us sleep well, with less aches, and be comfortable. Barely a year and a half later, we had to call because the mattress was sagging, the boxspring sounded like it was snapped, and we couldn't move without loud noises waking us up. We called, an inspector was sent, and we were delivered a second set, paying a second delivery fee.

December 2010. I call again. The box spring sounds like a herd of elephants run across it every night as opposed to two very not overweight people. Again, we are woken up with loud noises at every move. I call, and am told by the manager at the Sleepy's that the associate who sold us the set was 'troublesome' and has many complaints. Apparently, even though we said repeatedly this was our main sleeping area bed and would be used every night, we were given a boxspring that was meant for only 'occasional' use. He assured me he would have a 'sturdier' one sent when I was ready for delivery. In March of 2011 I called to schedule a new boxspring delivery with a credit I managed to wrangle from your customer care. To my surprise, I was expected to once again pay a delivery fee - for a third time. They deliver it, everything seems alright.

May/June 2011. Anytime we so much as sit on the bed there is a ridiculously loud creaking and groaning. This boxspring is hollow. There is no other way to describe it. When we went to rotate the mattress as we do regularly, I noted sag between the plywood slats. It appears to be filled in with cardboard. When lifting the boxspring off the frame slightly, I found the entire underside is hollow. It is cheap plywood with CARDBOARD. This is the 'sturdy boxspring I was promised? I'm so sick and tired of the misinformation and bad merchandise. I made an effort to pay off my mattress early and responsibly. Apparently once I was out the door at Sleepy's that was all they cared about - the guarantees ended there. I thought by purchasing from Sleepy's, and a King Koil, I would be getting restful sleep for years. I've been lucky to go three months.

I bought a sleep to live bed from sleepys that cost 3800. My back hurts every morning from that bed! What a joke telling me that if I lay down on it the computer can read the pressure points and then recommend the correct firmness. My mistake believing in their little scam. I called and they said the month warranty was over. I figured maybe time was all that was needed to adjust to it. Nope, it's now been a year and my back is killing me from that. What good is a mattress that you don't flip over? What junk, it's not worth a dollar, I should have went elsewhere. Stay away from those crooks, or be crippled.

I purchased a mattress set about two months ago. All of the sudden I started noticing bite marks. Upon further investigation I found bed bugs. I called pest control services and it turned out that box spring was infested with bed bugs. I send a second complaint email to Sleepys but have not heard from them yet.

In March 2011 we purchased a Sleep to Live 800 mattress and box springs.. We decided to cancel our order the next day after reading many online complaints. We were told to call the head office. Roy offered us a $500 discount off the price we had been offered ($3500) at the store and upgraded us to the 900 Series. At first we loved the mattress but it is now sagging with a huge hump in the middle. I have the blue side and my wife has the green. On my side the outside is so soft I feel like I'm going to roll out of the bed. My wife's side has sagged so much under her lower back that she has been to the doctor twice. We switched sides and now both of us are in pain. Sleepys sent an inspector who took measurements and pictures. He told us that the mattress had broken down.

Today Sleepys called and said it did not sag 1-1/2 inches without someone lying on it and therefore would not be replaced by the Lifetime warranty. They offered us $900 out of the $3100 we paid to buy another mattress. They don't reimburse for everything else we were told was free but just had to be shown on the sales contract, i.e., delivery, pillows, mattress cover for their accounting purposes. We are thinking of taking them to Small Claims Court. Surely there are enough complaints about this company that something should be done!

Crooks! We purchased three new beds from Sleepy's all at once back in 2007-2008 totaling over $4,000. Recently we starting feeling and hearing the springs pop in the bed when either one of us rolled over in the middle of the night. We both weigh 140lbs max so we know that our weight didn't cause a significant amount of damage.

I checked the warranty and it said to call Sleepy's with any issues, but the mattress CANNOT BE SOILED. We promptly checked the mattress for any stains, and we didn't notice any so we called Sleepy's. They sent out an inspector to inspect the mattress. They did some tests and pushed down on the bed to hear the springs.

A week later and we didn't hear from Sleepy's so I called them. They informed me that MY WARRANTY WAS VOIDED DUE TO STAINS. Apparently there was a little tinny, tiny stain on the corner which must have been from the inspector drooling because it didn't amount to more than 3 micrometers.

I wouldn't recommend Sleepy's. After all would you like to purchase a brand new car with a warranty and have them void the warranty because you got a spec of oil on the engine or a piece of dirt on the floor?

I ordered a mattress and box spring to be delivered to my home on Thursday, June 30. The delivery arrived and my queen-sized box spring would not fit up my stairwell. I was told I needed to order a split box spring and wait for it to be delivered at a later date.

From June 30 up until July 16, I was sleeping with no issues whatsoever, with my mattress on the floor and patiently awaiting my box spring delivery. The split box springs were delivered on the morning of July 16. I went to sleep on my complete bed, woke up and went to work. Later that day, I began to itch and found bites all over my body. At first I had no idea what it was, until I found a bed bug on my bed Monday morning and looked it up online. I immediately called the exterminator and they came early Tuesday morning. They found bugs in the box springs.

I had not had any issues with bed bugs until my box springs were delivered on Saturday, July 16. The apartment I live in has never had any previous bed bug infestation and disclosed this to me before I signed the lease.

My husband and I purchased a queen bed set from Sleepys in 2008. We informed the sales rep that both of us were having back aches from our previous bed, which was 1-800-mattress, and we had heard good things about Sleepys. We decided on a King Koil as he told us it would provide us with the support we needed plus the nice pillow-top. At first we thought everything was fine; we thought the bit of sagging and the occasional loud thunks were maybe to be expected.

Until it got worse.

A year and a half later, in 2009, I put in a complaint. The mattress was sagging and anytime we turned over, it was greeted with a loud noise. Sleepys agreed to send an inspector. The inspector agreed that the set was defective. Sleepys replaced the set about two weeks later, and I thought my troubles were solved.

Cut to 2010. Thunk. Creak. For several months, my husband and I sighed and put up with it since we were in a financially difficult time and had many other concerns on our mind. Finally, in late 2010, I called back. I asked for at least a replacement box spring. The customer service representative reviewed my file, noted I had had it replaced before, and said that model was 'discontinued'. I wonder why. She advised me they would credit me with around $236 to get a replacement box spring delivered from the Scarsdale location. I simply had to contact the manager. I did (he himself is very nice). He informed me that the sales rep who had sold us the bed had been 'troublesome', and even though we had told him this was for everyday use, had apparently given us a cheap plywood box spring that was only suitable for 'occasional' sleeping. He stated he could get me one that was much sturdier but I would still have to pay the delivery and take-away charge. Not very happy about this, I called back the customer service rep who said the best she could do was to cut the delivery fee in half; this despite having these many problems in a two year time frame with a mattress guaranteed for ten years.

It is July. For the past month and a half, the box spring has been creaking and thunking. The 'sturdier' box spring we were given turned out when the mattress was lifted for rotation to have what seems to be cardboard in between wooden slats. The cardboard creaks, sags and no amount of rotating it, settling it in the frame, or anything, stops it from the constant noise. On top of that, my husband is still not sleeping well and gets frequent back aches as the mattress again sags slightly in the middle.

I was really hoping to be happy with both a named brand bed and a named brand service. I'm extremely disappointed with the product and the service, and doubt I will be recommending Sleepys to anyone else.

Sleepy's need to rename the store into 'Sneaky's', since they have more loopholes than a poorly woven rug. One warranty return has become a nightmare figures flying around like you would not believe. I have reported to the BBB. Thanks kindly.

I recently purchased a mattress from Sleepys. The salesman put me on a computer system and found out the color that was best matched to my needed mattress. I told the salesman many times I did not want a mattress that molds to your body or throws off heat. The sales person highly recommended the "Dr. Brues" bed and assured me it did not do the two things I definitely did not want.

The bed sells for $3,000 total. The guy talked me into it and assured a great deal for me. He quoted me $2,500 for the bed and he said with this purchase, he would throw in 2 "free" mattress protectors which equaled a $200 value. He said for another $200, he would throw in a low grade full size mattress for my spare room. He told me in the event I did not like the mattress, he would give me a restock fee of $149 and that would be that.

To make a long story short, the mattress got delivered and is nothing short of lumpy, heat throwing and body conforming. I strongly dislike the bed. At this point, I am ready to suck it up and exchange my mattress but here is why I am contacting you. I accept responsibility for the re-stock fee. What I do not accept is being lied to in order to make a sale or the extra delivery charge they failed to tell me about upon doing an exchange. But it gets worse. When I went to do my exchange, I found out this bed has no link to the computer analysis system I laid on, even though, once again the sales person, Jason, assured me the Dr. Brues bed "matched my color selection as well."

The Sleepys' return policy states you can do an even or greater amount exchange. What Sleepys did to me next was outright wrong. They listed on my receipt the bed costing $2,058.38 and separated costs for the mattress protectors and full size bed! So now when I go to do my "comfort exchange of equal or greater value" they have me in an entirely different price bracket for what I can choose from! The Dr. Brues bed totals $3,000 since I got it sold to me for $2,500 and the spare bed an extra $200. I am only expecting to now be able to get a different mattress in that price range, but instead I am forced to downgrade to a mattress worth $2,058.38. How is this fair? So the way I see it, I end up with a new mattress in a new price range and I feel they owe me $441.62. That would be the result from subtracting $2,500 (what they said my mattress cost) minus $2,058.38 (the unfair price exchange new cost of mattress).

What Sleepys did was sneaky and deceiving. They should have warned me that it would really not be an even price exchange because they would be marking the full size bed and mattress protectors at whatever price they felt like it and the Dr. Brues mattress would be printed at lower than what I was quoted and I would not be getting a fair exchange. They should not be listing things in this manner because it causes major money loss for the customer in the event of an exchange. It is in no way shape or form fair or tactful what they did to me. I was deceived about the exchange and lied to about the quality of the mattress. If this bed is worth $3,000 you tell me how they can drop it so fast on my bill to $2,058.38? I got sold a mattress that was not worth the value in the first place and, on top of it, forced to swap with a much cheaper mattress when you look at the details.

In the end, I got a lower valued mattress for a way higher cost and an extra surprise delivery fee (which was also not mentioned). I want only what is owed to me. I have contacted Sleepys and spoke with the supervisor. They will not see my side and they only repeat what I already know. Sleepys is not willing to own up to what they did or how they listed items incorrectly or hear me out in any way. They have me listed for purchasing bed on July 11, 2011 and this is very inaccurate. On July 11, 2011, I only verified my credit options in the event I ever decided to buy the mattress. Sleepys stored my info and in the end made it look like I have been definite on this purchase from day one. Just another thing to store in their computers to protect them when some unfairness like this occurs.

I purchased a Sleep to Live Kingsdown mattress from Sleepys. It's a 400 series.

When I went to the store, the salesman came over to us and asked us what we were looking for. My husband said he was looking for a firm bed for his back. The salesman brought us over to the display for the Sleep to Live bed. He asked us to lay on this mattress and it will determine what series would be good for our bodies. My husband's number was the 400 and mine was the 300 series. We went with what it said and went ahead and bought the bed.

It's now July 2011 and my side of the bed is sagging like I'm in a gully--there's a hump down the middle of the bed. I called Sleepys and they sent out an inspector to inspect the mattress, he took his pictures and did his measurements and wrote it all down on the report. I then got a phone call saying that the mattress doesn't show any defect and that the claim was denied.

I then called Sleepys customer service and talked to a manager. She said she can't offer me any warranty exchange but as a one-time deal, she could offer me a discount for another mattress. I said I just put $3k out two years ago. I'm not looking to spend anymore money and that I think the inspectors should have laid on the bed to see how it feels. She said they can't do that.

I then went on to complain and she said that I can wait another 60 days and she could send out another inspector to see if the problem has gotten worse. So in the mean time, I can sleep in the gully and have more back problems? She was not giving into what I was asking and I pretty much was at my wits end with her. She gave me her number and said to call her back if I want to purchase another bed (with the discount) or wait out the 60 days.

People, if you really like Kingsdown products, buy the firmest bed they make. If not, you'll sleep in a gully for the rest of the bed's life!

I ordered a new mattress and storage bed frame from Sleepys. I received delivery of the frame and mattress. The driver informed me and my wife that the bed frame was missing parts and need to redeliver. I was annoyed because I took off from work to accept delivery and my pregnant wife and I slept on the floor for the following day until the new delivery arrived. I then called customer service to complain, they offered me a $100 gift certificate (which I never received) for my troubles.

Sleep's finally delivered and assembled the bed. My wife accepted the delivery and I thought everything was fine. When I arrived home, I discovered that there were scratches on the hard wood floors. The scratches were approximately 1-1.5' long. I checked the legs of the bed and discovered nails at the bottom of each bed post. I proceeded and called customer service. They offered to send me a new bed set. I explained to them that was not what I wanted. I just wanted the nails removed and the scratches fixed. The customer service representative insisted that I take a new frame. When the delivery people arrived, I showed them the nails and they explained to me that when the frame was assembled, the delivery/furniture builder should have removed them and they explained it was normal practice to remove these nails.

What company would sell furniture with nails at the bottom of it that would cause scratches? At this point, I was angry and called customer service and they explained to me that they were not responsible for damages caused by Sleepys delivery staff. I explained to them that I would contact the BBB, consumer affairs department, and other entities to file complaints. Sleepys then told me someone from the delivery company would look at the damage.

They sent Axle **. Mr ** acted like an employee. I later discovered he was the owner of the trucking company. Mr ** is a liar. He took advantage of my pregnant wife's state and told her there was no nail or metal at the bottom of the bed and that the trucking company is not liable for any of the damage. When I discovered that, I spoke with Axle and told him to lift the bed and feel for metal. He told me he didn't feel any metal and left. I later raised the bed frame and photographed the bottom of the legs to show the embedded nails to customer service. Axle later lied to customer service and told them my wife agreed with him and said there were no nails. He also said she didn't speak English well and he did not understand her. What ** didn't realize is that my wife is an attorney and she work for the attorney general who we will also complain. Sleepys sides with their drivers and vice-versa. This is a complete conflict of interest, to protect each other and work against the customer.

Sleepys later sent regional manager Eric and Axle to get a third party opinion. They came together and in the same car. They seemed to be on the same page, they were against us. I stated I did not want Axle ** in my home because he is a liar, offended us and we simply did not trust him since he lied so much. Axle rushed out of my home and Eric was eager to follow him. I chased after the regional manager Eric to get a resolution for my problem. I lifted the bed again and Eric felt under the bed post. He stated that the were only small staples under my bed post. I forced him to look again and he agreed that they were, in fact, nails.

Why did it take so long for these so-called bedding professionals to realize that there were nails under the bed post? The reason is Sleepys protects their delivery company and no one wants to accept blame for the damages.

My husband and I purchased a mattress on 7/11/11, which was delivered 7/13/11. We tried various mattresses in the showroom, and decided on the Beautyrest Avondale Luxury Firm based on the comfortable plush top it has.

Upon delivery, it was much firmer than the floor model, but we decided to give it a few nights to let our body adjust. By the weekend, there was no improvement in our comfort level, so I called the location we purchased the mattress from. I spoke to a salesman other than our own, who confirmed we received the right mattress. He suggested that we give it a week or two to adjust to it, and allow the mattress to be broken in.

Almost two weeks later, it's still as hard as it was on arrival. We went back to the store of purchase, and confirmed once again it is the right mattress according to the tag, but it certainly doesn't have the same plush top as the floor model. Our salesman was there and ensured us it has to be broken it, but I don't understand how a mattress that doesn't have a plush top will magically get one even when broken in.

I decided to call Sleepy's customer service, and it was the same runaround. We received the right mattress, according to the tag, so it just has be broken it, like the floor models are, "by spending as much time as possible on it."

I understand the tag states it's the right mattress, but what about how we feel on it? Does that mean anything? I'm not asking for an exchange, or even a new mattress, I just want to know why the mattress I received is significantly different than what I purchased.

I liked the mattress we have chosen in the store, and I want the feel of the mattress I ordered. Is that so much to ask for? I suppose to Sleepy's it is.

I wish I had read all these complaints before purchasing from Sleepy's. Perhaps I should've seen the red flags, like my salesman telling me if I didn't purchase a mattress protector from them, my 21 Day Comfort Exchange Policy would be void, or that by financing through Sleepy's you are actually getting a regular credit card through GE.

Ultimately, my husband and I were greatly looking forward to finally owning a king mattress, and Sleepy's took away what I thought would be a positive experience.

After noticing my copy of a 10-year warranty for two mattresses we had purchased from Sleepy's, I called the 800 number. I was greeted by a woman ("Kerry") who, by her tone, was skeptical of my complaint that the mattresses we purchased 4 1/2 years ago were sagging and causing backache. She questioned everything I told her and said, "You seem to be confused." She hinted that the mattresses were not properly supported even though we purchased the box-springs and frames from their store. She stated several times in an almost threatening tone that the inspector will "take pictures."

Her rudeness was uncalled for and I would never buy from this company again.

I purchased Kingstown mattress and box spring 200 series upon a store demonstration of pressure points and this mattress set was recommended. Price was not an issue, we were very easy consumers and in no way did we express interest in this company. We were led to this mattress and told about how wonderful the warranty was. A 15 year, non prorated sounded great to us.

Within a short time, my husband and I had the same complaints about lack of support and it had the same pressure point areas of real discomfort. We started sleeping in our guest room with an inexpensive mattress and wow! what a difference. We also felt that upon sitting on the edge and getting into bed, we had the feeling that we were going to slide off the side. The decompression of side support was ridiculous!

So therefore, we felt that we had to call Sleepys to find out what to do. They told us to call the customer service department, which we did. It was anything but customer service! Do you really pay these people to give your customers the line of crap that they gave to us? "How many inches does it sag?" "Where does it sag?" "Are you using a tape measure?" They told us to go home so we can measure the sag and to call them. We were told that they were sorry but they can't send anyone out unless the sag is 5 inches or more! Are you kidding me? Would you like to sleep on a $1500.00 mattress that sags 3-4 inches?

We then went into the Sleepys store where we got the run around again. However, Kingstowns number was given to us to call. We did call and the customer service told us that they could not do anything for us and that Sleepys had to handle it. Some warranty! I have filed a complaint with Kingstown and are now filing one with Sleepys. I expect that one of them take responsibility for this situation and contact us for an inspection. I will also contact the Better Business Bureau and the Attorney Generals office with my complaint, which is also being registered online so that anyone thinking about making a purchase from Sleepys will think twice!

We were planning on spending about $800 on a bed. The morning we were set to look for one, we received an overpaid escrow check of $450 and decided to treat ourselves to a nicer bed. The salesman at the Sleepy's store was very nice. We bought a Simmons Beautyrest Avondale Luxury Firm with a split boxspring. I love the feel of it at the store. When it arrived, the bed was five inches lower than our old one and it felt extremely firmer than at the store. We woke up so many times during the night and we ended up sleeping on our couches. At 6am, I looked on the website and saw that other customers had the same experience with the same bed.

I immediately visited the store and again I like the feel of the same model. I almost fell asleep on it due to exhaustion. I explained the issue to the salesman (very understanding) and he called his manager. They said to call 1800 Sleepy's and that it would be taken care of. I asked if there would be additional fees and he said none. He agreed that the bed should feel as it did in the store.

The customer service person I spoke with understood our problem but was unable to do anything other than suggest a comfort exchange. So he was referring me to a supervisor. He couldn't get one of them to take my call saying they were suggesting the same comfort exchange. He recommended calling the store that told me there wouldn't be any fees. I called the store back and they called customer service but were unable to get any new response. They also informed me that I had a low profile box spring. We had no idea we had a choice. Their recommendation was to sleep on it for seven days. Even the salesman said that he expected a new bed to feel like the one in the showroom.

We didn't realize we would miss our awful 11-year-old bed. The frustrating thing is that the salesmen who have very good service skills are unable to do anything. We've previously purchased from Sleepy's and received exactly what was expected with great service, which is why we returned. I wish we had bought a $400 bed from BJ's with no warranty.

Do not but a bed from Sleepy's.

Approximately two and a half weeks ago, I purchased a mattress from Sleepy's. At the time the sales woman was extremely helpful. Unfortunately after two weeks my back was killing me, and I decided to go with a different comfort level. Sleepy's Comfort Exchange is $250 plus the difference in price of the mattresses; I knew all of this before attempting to exchange my mattress. At the time I purchased my mattress, the Plush mattress was quoted to me as $520 and the Pillow Top mattress was $575. I chose the Plush comfort level at the time.

I went on the sales instant message as a new customer today to get a quote, in writing, on the pillow top. I was once again quoted for $575, which I was pleasantly surprised about. When I called the customer service hotline ten minutes later, to exchange the bed, I was told the Pillow Top was now $250 dollars more. I asked why it was so different from what I was quoted online the same day. I was told he was mistaken, and they only do comfort exchanges in the store. I do not want to speak for Sleepy's, but I am pretty sure there policy is to do comfort exchanges over the phone, as one of their options when you dial in is "Comfort Exchange". In order to confirm this I went back on the chat and asked. This customer service representative knew up front that I was looking for a comfort exchange. She quoted me the SAME Avondale Pillow Top bed as $1100 plus fees. I asked her how it was twice the price when I had received a quote only an hour earlier. She had no response, and disconnected me. It is my belief that Sleepy's "Comfort Exchange Policy" is a complete scam. From my experience, by the time I was done exchanging beds it will cost me the same amount of money to purchase two beds. I was expecting the exchange to cost me around $300 to $350 and not $900, which was almost of double what my original mattress cost me.

Transcript of my chat session with the sales representative is available for inspection.

I purchased a bed last week; my husband picked it up to save some money on the delivery fee. Our situation has changed; we don't need the bed, and it is still in the package. I called the 1-800 number and explained our personal situation. I kept getting the same answer, "We're not taking the mattress back." I was in tears when I asked for a manager. I was put on hold; the same woman came back and told me they would take it back, but they are charging me $89.99. I can't believe the nerve of this company. We live two minutes down the street! I never spoke to such a cold hearted person. They need to hire caring people, who understand that sometimes situations change that we have no control over. It was an awful customer service.

I had a deep sag in the middle of my mattress purchased from Sleepy's still under warranty. I called and was told I had to have the mattress inspected. When the inspector came, even he commented on how bad the sagging was! As I watched what he was doing, his tools revealed my mattress had almost a 5 inch drop from the level of the mattress walls to the center. Weeks later I get a phone call saying my claim was denied! There was a small stain on the top left corner of the mattress, and the rep claimed this voided the warranty! The mattress is clearly defective, and all I wanted was an even exchange, or to use the price I paid for it towards a new mattress.

Both requests were denied by a rude woman and her supervisor. Its almost like because I've already paid, they don't care anymore. They make any promise they can to get you in the door, but their customer satisfaction is terrible. All I see on the internet are the same sort of complaints, why do they insist on not honoring their warranty???

I went into Sleepy's on June 1, 2011 to purchase a mattress and Ransom greeted me and asked if he could help. I then explained to him that I needed a new mattress because I was have back problems. He then asked me if I had a budget that I wanted to stay within, I told him no more than $800, but I need a good mattress to support my weight (I am a big woman). He pointed me to the cheapest most non supportive mattress he had on the floor. I laid on it and it seemed to be fine and giving me support. So we did the paperwork and I paid him a little over $800.00 cash. The mattress was delivered 2 days later without incident. I slept on the mattress for only 3 nights when I noticed that the mattress was "SAGGING" where I slept.

The warranty information suggested that I sleep on the mattress for two weeks to see how it fared. I did,and the SAG got only deeper. I then called the store and talked to Mike who told me that I would have to call the 800 number to get the Comfort Exchange. I did call and the young lady gave me the exchange but also gave me a better deal on the restocking fee and the delivery fee. Now Mike in the store told me that he would give me a "better mattress" for 240.00 more (which I thought was a rip-off), but I agreed. As things would happen, I had really bad back problems and I called the store and talked to Mike because my warranty was about to run out.

To make a long story short, I made an even exchange for a new mattress (and I thought box spring) but when the delivery came I only got a new mattress. The problem was the mattress they delivered was not the same feel or support of the mattress that was on the showroom floor. Then when I went to make up the bed and removed the mattress from the box spring, the box spring was 'warped'. It did and does not sit flat on the frame. It buckles on the two opposite ends- in the corners and the new mattress sags in the same spot as the old mattress ( the new mattress is - supposedly- a more expensive mattress) I am really displeased with this company.

They advertise they are a good mattress company, but truthfully they are ripping people off for the money. After I made the transaction with Mike for the new mattress, he was very adamant in telling me that I couldn't come back to the company with any more complaints. They would not honor any more exchanges for me. I asked for a refund for the mattress and was informed by Mike (at the store) that in the state of Virginia, they do not give refunds for mattresses.

Sleepy's are crooks.....They make so many promises when purchasing and go back on their words when you try to return. I bought a Tempurpedic bed which I had 90 Days to try out risk free. I was not too thrilled about the mattress and told them to return it and now they have every excuse possible not to return the mattress. They lie lie lie and lie. They do anything for you to purchase and then do not deliver on their promises of returning hassle free and no questions asked. They claim that a stain on the mattress is causing them to deny the return. It does not state this in any of their paperwork anywhere! They I guess want to try to resell it...otherwise a bed is stained whether it has visible stains or not. Sleepy's states they go by Tempurdepic's rules but they also say that a stain should not be a cause of denying a return within the 90 in-home trial period. They are total crooks!!!

On July 1, 2011, after we received the delivery, the drivers asked me when they gonna leave the old mattress. I went downstairs with them to show them how to get to basement. I went back to my apartment and went straight to see the new mattress and I found that it was ripped from the corner, almost to half of mattress from the side. I called the store and they said the truck already went to other deliveries and they will send another one tomorrow.

On July 2, 2011, I received the second mattress but it was completely dirty. I asked the driver to take both mattresses back after he said that was floor sample. But when he spoke with someone from transportation department, he said they will return only the one they just brought. I have been calling Sleepy's store from that time but no one was answering. We didn't pay for floor sample.

I went to Sleepys showroom with my three kids and Amparo greeted me. She was very helpful in finding a bed for my room. I told her my husband was on his way and we will be picking a bed for our room. Our children are 8 years old, 6, 4, and 1 year old. I asked for a bed that was good and since I have kids, I need covers for the bed. I have the memory foam bed. Amparo informed me that the warranty for this bed is for 10 years, no matter what happens to the bed. It was delivered on time and the men put the bed together for us. This was on 4/23/11. My bed is four months old and I spent $13,000 for my bed and was very satisfied with my bed.

Wanting to clean under my bed, I noticed that the middle metal frame nut and screw has come loose and the middle of the box spring wood was cracked. I called on Monday 7/11/11 and talked to a customer service representative. She said I need to be in front of the bed to answer some questions about the bed. My husband called on 7/14/11 and spoke to a warranty representative. He told the representative that the bed had fingerprint stains from picking up the bed on the front and that's all wrong with the bed. They said they can't pick up the bed because it has stains. I contacted the store and spoke to Annabelle regarding my box spring. I informed Annabelle that the middle wood in my box spring was cracked because the metal frame came loose and not because there were dirty finger print marks from picking up the bed.

I took a picture of the marks on the bed and if you need me to send them please send email address so that it can be reviewed.

I bought this bed four months ago and have a cracked frame and no replacement. I need to get my bed picked up and replaced. My warranty doesn't cover if a frame that was put together by delivery people wasn't put together right, resulting to my frame getting cracked in the middle.

I purchased 2 sets of queen mattresses and box springs for us and our daughter. We took advantage of the "Black Friday" specials and the mattresses were delivered on December 6. After just a few months, my husband and I noticed our mattress was very noisy, it sounded like springs were popping inside the mattress. There were also very noticeable sags on the mattress. Strange that we heard that after just a few months of use. I called Sleepy's customer service and they sent someone out to inspect the mattress and it was in fact, deemed "defective". This is now the beginning of June. Sleepy's no longer carries this type of mattress and will offer me the price I paid for a replacement. I went to the local store, and unfortunately, they did not have a replacement for my mattress. Unless I pay them extra extra money, they couldn't help me.

In fact, the store person told me it was a very cheap mattress I purchased, so cheap in fact, the manufacturer only provided a 1 year warranty on it but I later found out it was a 10 year warranty. He also said it was not for everyday, heavy use. It was meant for very light use, those words he said I on as an offense to my weight. He said it was for a guest bedroom only. This is the craziest thing I've ever heard. The story goes on and on. But Sleepy's would not simply replace my "defective" mattress. I had to pay an extra $117 for a new mattress and delivery and be insulted in this whole process. I am suggesting to others to stay away from a company that does not stand behind their products.

My fiance and I purhcased a Kings Down matter is 2007. A few months ago we noticed that the bed was beginning to get a lump in the middle. We had sleepys send out a someone to inspect the mattress. When we received the inspection report and pictures we were told our mattress had a big blue stain and that our warantee was voided due to the stain but there were some lumps on the mattress. Well there is no stain on our mattreess. I called Speepys and spoke to a few people incuding a manager and I was told there is a stain and there is nothing they could do but if I wanted they would send out another inspector.

Another inspector came last week (it was actually the same person who came the first time) we told him about the blue stains and he said there were not any and continued to that he had heard that Sleepys had been telling people that their mattress had stains when they didn't because they had been issuing too many new mattresses.

Well today we got the new inspeaction and we were told there aren't stains and that the mattress is in perfect condition.

I am beyond pissed off we have been dealing with a horrible mattress after spending a lot on money on it and were told it had a lifetime guarantee. I will never purchase from Sleepys again and I would never recommend Sleepys to anyone!!!

my boyfriend bought me a barrington oaks pl full mattress and box spring. order #95738917. well the day it was delivered the matressall the threads were comming out the boxspring looks like some one stood on the corner. i called where i bought it and they said they would take care of it. ok fine well this is going on the 4th time and i am phycially getting sickits the same problem the sales women said that all the matress the threads are comming out the reason behind it is because it needs room to move.well the box spring shouldnt be the way it its ,

i had spent over 1,600 i got the 100.00 pillows sheets and comforter, and the matress proctector. what the hell his wrong with your beds that all of the stitiching is comming out.i loved the bed but my health is more important. i did talk highly of sleepys and had othere people by beds there. i am so fed up its unreal. they didnt offer me any gift cerificate. nothing for the trouble they have put me through.

I reported a complaint a week ago about being charged for a delivery because it was outside of an exchange period not very well communicated by Sleepy's. It had all started when the original delivery people misinformed me that I could not refuse the delivery of a damaged mattress. To make a long story short, Sleepy's is crediting me with the remaining delivery charge of $48. I must say though that having the person I originally spoke to call me asking me why she was calling me was really awkward. I have no complaint against her personally! All resolved. Mattress was exchanged and Sleepy's will refund the remaining delivery charge. Thank you for your quick resolution Sleepy's.

I ordered a high riser with 2 mattresses. The delivery was on time, but one of the mattresses was damaged. The mattress trim was badly frayed on one corner. I told the driver that I wanted to refuse delivery of the one mattress and I was told that it could not be done and I must call in for an exchange of the mattress (this was an out and out lie, they should have put the damaged mattress back on the truck). I was given a receipt of delivery to sign and I wrote on the receipt that one of the mattresses was damaged. I called Sleepy's to set up an exchange. A couple of days before that exchange, Sleepy's called and left a message that they could not make the scheduled time frame and that I should reschedule.

I did so for this past Sunday evening, but I was delayed from getting home for the first hour or so of the window and called to ask if I could still have the exchange. They called the driver and I had missed their attempt, they were unable to circle back to me. So I said I would call on Monday and reschedule. Monday, I forgot and when I got home, there was a message on my home voicemail saying that I had "until tomorrow" to have the exchange as my exchange period was expiring. I called on Tuesday only to be told I was past the exchange period and that was that. The person I spoke to on Sunday night had made no mention that I was up against any timeline. I asked to speak to a supervisor, who reinforced this message and transferred me to warranty.

After much discussion, the supervisor told me that they would make an exception for me and would do the exchange, but I had to pay another $80 delivery charge. I was pretty upset by this and informed the supervisor that I was upset that Sleepy's had mishandled the original delivery by not allowing me to refuse the mattress, then Sleepy's canceled the first exchange attempt, then Sleepy's did not inform me that I was up against a deadline when I was late arriving home and called them. Then the message left on Monday about the deadline was misleading and ultimately after the fact. I stated that I would be going to the BBB and posting on my facebook account about this. She immediately put me on hold and offered to go 50/50 on the delivery fee because they were taking a $250 hit themselves or I would be out of luck.

Feeling I was between a rock and a hard place, I felt I had to accept in order to get an undamaged mattress. I then called the store I purchased the set with and asked for them to pick up the $48.32 tab and they said they have no authority to do that, it was all up to corporate. I called back to Sleepy's 1-800 to speak with Mary ** or Kelly **. Ms. ** had an out-of-office message, so I asked to be put through to Ms. ** and left a message. I have yet to hear back from her. The exchange is supposed to happen tonight. I was informed by the supervisor in warranty that I should call the delivery line the morning of the delivery day and ask for some general guidance as to whether I was at the top or towards the bottom of the delivery schedule. I did that this morning, only to be told I couldn't be given that information. Then I was told I could call 30 minutes into the window to obtain that information, which I pointed out, would not be very useful. Eventually, I was told to give a call an hour before the delivery window this evening to get some guidance on the time frame.

My husband and I ordered a mattress and box spring set from Sleepy's on Saturday, to be delivered on Sunday, June 5th. The mattress was delivered on Sunday without incident however later that evening I noticed a tear on the bottom corner. My husband went to the Sleepy's store where we purchased the mattress on Monday morning. He attempted to speak with the salesperson who sold us the mattress. The salesperson was empathetic, however, stated that he could not help in anyway and that we must contact customer service.

My husband then contacted customer service and was told that a replacement mattress would be delivered the next day between 2pm and 6pm. I rearranged my schedule for Tuesday to be available for the delivery from 2pm through 6pm. When the mattress had still not arrived at 6pm I attempted to contact Sleepy's via phone to which I heard a recording that customer service was closed.

I then contacted the store where we purchased the mattress. The salesperson stated that he would try to find out if the delivery was coming. He contacted me in approximately 30 minutes stating that the truck was probably still on the way but could not give any details stating that he could not communicate directly with the delivery people. When I expressed my disappointment that the delivery had not been made within the agreed upon window and with the still ambiguous time frame, he stated that the delivery people were not employed by Sleepy's and that they were not responsible for the delivery end. He stated that he had not power to do anything and that I should speak with customer service tomorrow.

Finally, at 8pm, someone called from "dispatch" to tell us that the delivery men were going to be late and should be coming in another half hour. My husband explained that we have a 2 year old daughter who we are trying to get to bed and that this has already been extremely disruptive to our child. He asked the representative if there could be anything done to compensate us for our time and family disruption at this point. We were offered various minor reimbursements such as gift certificates and pillows and sheets. My husband refused the gift certificate as he explained that it would be unlikely that we would shop at Sleepy's again. He accepted the pillows and sheets.

At this point, the delivery men finally showed up at 8:35 pm, knocking on the glass portion of my door when we have a doorbell in plain sight. I met the delivery man at the door and pointed out that he was 2 hours late in a level voice which was an effort but I must say that I never once raised my voice. He immediately said "it is not my fault". I again responded that he was in fact driving the truck and delivering the merchandise so that he indeed was responsible. Again, I was working very hard not to raise my voice or take a nasty tone but I felt that I did need to make him aware that we had been waiting an inordinate amount of time. To this, he literally turned around and ran across the street jumped in his truck and left. This all occurred while my husband was on the phone with "dispatch". We were in utter disbelief by this behavior. My husband then told the "dispatch" representative that he felt that an amount should be taken off our final bill due to the extent of this entire incident.

At this point, another representative called on my cell phone having no knowledge of what was happening or that my husband was on our home phone with another representative. After much discussion a "supervisor", Kevin, spoke with us absolutely refusing to offer anything more than a $100 credit and then told us that the offer for the sheets and pillows was now "off the table".

My husband is now upstairs with my daughter at 10:30 still trying to get her to sleep after a tiring day of waiting for delivery men. As it stands, we are still awaiting a switch out of the damaged merchandise this Thursday morning. I am looking toward this Thursday with a great deal of anxiety due to the terrible experience of today. I am nervous to have these delivery men in my home alone with my daughter and I honestly feel completely duped.

I imagine that there is nothing more that can be done but I did want to go on record with my experience emphasizing how disruptive this has been to our family life and upsetting this has been to us.

I am like all the others on this site. I have been scammed from the moment I gave in to the salesman. We were sold on the Sleep to Live 800. It's the "Cadillac" of beds and the last bed you'll ever have to buy. Funny thing is this being the first bed we've bought will soon turn out not to be the last. The bed **. We are on #2 now since the first bed had a noticeable dent where my hips were. We're now on the second and the same thing. The more I sleep on it, the worse it gets. I honestly don't ever want to sleep on this bed again. It's the worst bed ever and the only reason we spent this money was because we were so tired of not sleeping.

Our last bed finally got to the point that we couldn't take the pain anymore, but this was after many years. We decided to spend money we didn't have nor could really afford because we were told that once you get the right bed, your life will be so much better and happier. Well to say the least, it's not. The policy **. In order to get an exchange, it's going to cost us $249 plus $89 delivery. Why is it if you are the "professionals", you don't back your word? Make it right guys. I mean, you take beds back and where do they go? Who gets them? How does a bed that wasn't available for weeks, all of a sudden, pops up the next day? I mean, let's be real. I'm the same as everyone else. I work in an industry where we sell and if I recommend something and I'm wrong, then guess who pays the difference? Definitely not the customer.

With this ** policy, you are saying our staff is good but we know their or our product isn't up to speed so we are going to cover ourselves and have a charge for when, not if, you have an issue. And if these beds are so expensive, then why do you only charge $249? That tells me that you are covering your costs you have in the bed and all the rest is profit. I mean, the guys left their paperwork when they did the last swap and you claim the bed's "cost" is $2146. If that's the case, then the $2900 I spent has enough left over for you to cover the rest. I feel that Sleepy's should compensate us for our time and pain. I mean the literal pain they put us through. I don't sleep. I hurt. My back is now hurting worse than ever. It has gone up my back and I sleep off and on all night because I hurt.

It also wasn't a shock when I found there was quite the lawsuit with Sleepy's a few years ago. What I hope for and what I will get are 2 different things. I would hope that Sleepy's will do the right thing and make this right, but I will not hold my breath. This company is a joke. I'm sure I will get the same reply to this that all the others have. Well from what the BBB says, this company has a good rating but 856 complaints. From what I have read here and many other places, this number should rise exponentially everyday. Something tells me that as quick as Sleepy's moved into VA, they will leave. It seems to be a fly-by-night company. We got your $3200 and we already forgot who you are. We played by the rules. We got your $100 pillows, we got the cover, the blanket, the free delivery and a free throw.

All in all, had I known it was like this, I wouldn't have even paid the "cost" of this bed at $2100. I'm very excited to see what generic response I will get to this. Oh yeah, and by the way, it seems that the delivery people tend to do more comfort exchanges than deliveries so I guess I should have talked to them before buying.

I've been reading all the complaints on this site for Sleepys mattress. There is one complaint that is exactly the same problem that I am having. I purchased a live to sleep queen size bed on 5/12/2010. 400 series. When my husband and I walked into the store, we were taken right to the live to sleep beds. The sales person didn't show us any other bed only the live to sleep. She claimed that this is the bed for us, that you will not feel the other person getting in or out of the bed, that was a very big selling point for my husband and I.

She also said that we can get two comfort levels, one for my husband the other for me. I was concerned about getting a lump in the middle of the bed and was assured that I had nothing to worry about. Wow, I thought it was like having two separate beds in one! When they told me the price, I knew it was going to be hard to buy, but I worked it out and purchased it that day. I handed over $2000.00 of my hard earned cash! Worst mistake ever.

Ok, so they delivered my mattress and we noticed after 2 days something wasn't right. We looked and noticed that they delivered the wrong mattress. It was the live to sleep but not the correct color codes. Sleepys sent a new bed, not a new box-spring, just the new mattress. My husband and I gave it another few days but the reason why we purchased the bed in the first place was the very reason why we wanted to exchange it for another bed.

Everytime my husband got in and out of bed, it would wake me up and the same with him if I got in or out of bed. The whole bed would shake. Now I'm not a big woman so there was no reason why we would feel the bed shake so bad. That wasn't the only problem it felt like there was a mountain in the middle of the bed! If I roll over to the middle of the bed it rolls me back into my sagging hole on my side. That holds true for my husband as well. Another reason why we got this bed was because my husband has a very bad back.

Needless to say we had to purchase a chair for him to sleep in because he cannot sleep in this bed. It is very uncomfortable, this has been a very bad experience for us. So now, we were still in the time frame to exchange the bed. Sleepys said they would do us a favor and exchange the bed again because we should not feel each other getting in and out of bed. Well, now we are on our third bed and now its not under the comfort time period anymore and guess what the exact same thing to the tea! I'ts been a year now and I sleep on the sofa and my husband sleeps on his chair. Sleepys, well I don't know how you sleep at night because there are a lot of complaints on this live to sleep mattress.

Oh, and one more thing we complained about this bed as well after just a few days and they sent out a tech to look at the bed. The tech said "nothing wrong" how would he know there was nothing wrong. He didn't even sit on the bed, he put paper weights on the bed with string attached and took some pics. Sleepys sent us a letter saying they cannot do anything. So we called them and after many hours of talking with them, they told us we can go to the store and pick another mattress and boxspring out for an exchange.

The customer service said they never do this but they would do this for us! We went to the store and picked out another bed. The salesperson said they looked in the computer and there is nothing from customer service that said they would replace the bed that if we wanted to replace it, it would cost almost $1000.00 more! We had them call the person we were in contact with at customer service. The sales person wasn't there. Sound familiar?

I am writing this email in utmost frustration. I was confirmed for a delivery on May 31, between the window of 5 and 9pm. At 9:38, I made a phone call to the 516-861-8800 only to hear that the driver "left 2 voice messages", and he could not find the address. Firstly, there was no message from any one identifying themselves from Sleepys on my house phone (**) or on my cell (**), so this I have doubt believing. Secondly, does Sleepy's not provide their drivers some some sort of navigation device in order to make successful and timely deliveries? Again the customer rep claims that the driver called, magically enough, there was not a single message on either phone.

I think this goes without saying that Sleepy's is not making a great name right now. I have slept on a defective mattress for little more than a year, with increasing back pains only to be told that they do not make exchanges for "comfort Issues". I had 4 different visits from 4 different inspectors before I was able to even get a confirmation that my $2200 plus mattress would be exchanged. In addition to this all there was the nerve to try to charge me a delivery fee for your mess up or saggy mattress. If I wanted a mattress just to have one, I would not have spent $2200 dollars. It is clear to me that this was purchased for reasons more than comfort.

Now here I am at 9:45, being told that there is not going to be a delivery because incompetent staff member is unable to find or provide an address. This is outrageous. In my opinion it is or should be very easy to sense my frustration...just put yourself in my shoes. Close to 10PM and ready for bed, however my mattress is all stripped waiting to be exchanged, and too bad for me no one shows up, but I should not be upset because the ever so understanding representative has offered for me to reschedule an other delivery date and time. Absolutely not. This is definitely not the way customers should be treated. Hard working folks spending their hard earned money and just given the runaround while the big guys sit up in their offices not caring a dam. How are we compensated for this headache? Or if this was you, what would you like to have done? I can say this much, this is my last Sleepy's purchase. It's so not worth it.

We purchased a Miralux king size mattress and boxsprings from Sleepy's at 4/2008 with "20 year" warranty coverage. For the past 6 months me and my wife have sleeping problems and lower back pain. In my case the pain is so bad that I can not sleep on the mattress anymore. The mattress is sagging like a down pillow . I contacted Sleepy's about the warranty coverage. The mattress was inspected and was found within the manufacturers guideline (Miralux) so they refuse to replace it.

We purchased a Sealy Posturepedic queen size that was delivered 1/11/2011, and that same day, we complained of irregular border stitching and deep body impressions on both sides. Customer service said it was a defect and it would be exchanged at no charge but we must accept the very same Sealy mattress. If we choose a different mattress, there will be a charge of $240 plus delivery. We accepted the no charge exchange for another same mattress, assuming that the first mattress was defective as the customer representative had told us. A few weeks later, the second mattress (S.Court Queen) arrived and we were shocked to see that it had the same defects.

After numerous phone calls to the store and to Sleepy's Headquarters, we were told that a different style or brand would cost $240 plus delivery. I am a disabled 80-year old Korean war veteran with heart disease and spinal stenosis and this mattress has made my back problem much worse. A company as big as Sleepy's could easily afford to do the right thing and allow a free exchange after the two South Court mattresses proved to be such a poor product.

I'm not sure if I can articulate in writing how angry and upset I am with Sleepy's, but I will give it my best shot.

I purchased a Sleep to Live 400 Series Blue Queen set with the understanding that this was one of the best beds out there, and I was really looking forward to sleeping happily ever after. The salesperson in the showroom was very nice and understanding to my concern for picking out the right bed as this is a major life purchase. He seemed very knowledgeable of the particulars of this bed and truthfully, he had me convinced that I wouldn't have any problems and that the bed would be well worth discounted price of $1,800 he sold it to me for. I think the bed's standard price goes for over $2,000. Unfortunately, sleeping happily ever after is not that case for me for many reasons which I will get into in a moment. In short, I went to Sleepy's for help, told them my story, and they basically stone cold turned me away saying, "Sorry, there's nothing we can do for you."

Here's the full story. My bed was delivered on April 3rd, 2011. It wasn't until after the 21 day comfort exchange elapsed that I began to realize that this bed wasn't working out for me. As the bed "settled", I started to feel differently about the comfort of it, not to mention the smell. Let me just say for those who might be reading, if you have asthma, this is not the bed for you! The smell of the material that the mattress is made of is terrible and has still not subsided even after the 45 days that it has now been in my home. It's terrible!! I let this slide, thinking that it's the price I have to pay for quality, and I have been leaving the windows open for fresh air, but it's not really working.

Secondly, after the mattress settled, I have been sinking into the mattress in a way that makes it very difficult for me to move around. I feel like I have to climb uphill to get out of bed, and when I lay on my stomach, I feel like I am suffocating. Lying on your stomach in this bed makes the truck of your body (which is the heaviest part of your body) sink into the bed, which is not good for your back. You are going against the grain of nature by causing your spine to hyper-extend into the mattress which is the opposite direction that your spine should be forced to go in. It's terrible.

The next issue I am having with this bed is the box spring. The sales associate explained that with the series type that I was purchasing (the 400 series), the box spring is a coiled/mattress-like box spring and it's made this way so that the box spring "takes some of the abuse that the mattress gets to make for a longer lasting bed". Well, these coils squeak, and this is now becoming the noisiest bed ever!

Next, since this type of bed has the ability to be purchased with two different comfort zones (i.e. one side could be hard/the other side could be soft), I expressed my concern about feeling a "seam" in the middle of the bed. The salesman assured me that since I am getting the same type of comfort on both sides, I will not feel a dividing seam. Well, yes I do. Finally, the mattress must weigh at least 100 lbs., and being that I was told to rotate this mattress every month, this is an extremely difficult task to do. It's even hard to get the corners of the sheets tucked in properly underneath the mattress.

I called Sleepy's 800 number to see if, given all the circumstances I mentioned above, they would exchange the bed as a courtesy, even though I am beyond the 21 day comfort exchange policy. After all, it did cost me $1,800 (not included tax and delivery) and I bought an additional $250 worth of merchandise (protective cover, pillows, etc.). I wasn't looking for any money back. I just wanted to select a new bed in exchange for this one.

I found that the representative I spoke with from 1-800 Sleepy's, whose name is Prudence, started off as kind and then seemed to have lost her patience with me, probably because I was asking a lot of questions to make sure I understood what I was being told. I chalked it off as no big deal because I understood that dealing with the public must be hard. Well, dearest Prudence, despite all my questions, managed to mislead me.

When I called and explained the situation, she told me to hurry into the showroom to pick something else out before more time passed so they could work with me. She did say that Sleepy's wouldn't issue me a credit refund and I made it clear that I wasn't looking for money back. I just wanted to pick out another bed in exchange. She suggested that I pick another Sleep to Live, but since my mind was made up about not wanting another Sleep to Live bed, I asked if it would be alright if I choose another brand instead. She told me, "Yes."

When I happily got to the showroom and finally made my selection, the salesman told me that I must have misunderstood what Prudence told me because they will not exchange the bed after the 21 day comfort exchange policy has elapsed, no matter what. I was crushed, to say the least, because I specifically reiterated back to Prudence what I understood from her explanation and instructions. As I mentioned, I even further clarified with additional questions. Everything seemed to be status quo. I even remember telling Prudence what day and time I knew I would be going to the showroom so that Sleepy's could expect me and asked if she would be there during that time in case I had any problems, and she said, "Yes."

Once I was told by the showroom representative that they couldn't take back the mattress, I asked him to call Prudence for clarification, knowing she would be there. He called but she wasn't there. The sales representative in the showroom showed me his computer screen which had my account displayed and notes on my account written my Prudence read, "told customer we will not take back the bed." I was so upset because that was never told to me. I wouldn't have bothered wasting my time going to the showroom if I knew that was the case.

I'm telling you, I was crushed. I got so upset that I even started to cry. The showroom representative put me on the phone with the customer service representative at 1800 Sleepy's, and the only offer she was able to make me was a discounted offer on another selection (to be purchased at my expense). When I asked if there was a manager or anyone above her that I can speak with, she transferred me to Keith who sounded like a cold, emotionless, mono-toned puppet who just kept repeating himself - "I'm sorry but there's nothing we can do. There's nothing we can do. There's nothing we can do." He sounded like a broken record.

I am very reasonable by nature but given these circumstances, I cannot help but feel like I should be given the courtesy of an exchange despite the 21 day policy. The bed did not meet the expectations that they claim and I think it is very fair to say that 21 days (plus an additional 7 days grace period) is not enough time to figure out if a bed is working for you or not, especially when it's one with a 20 year warranty. If it's that good and they're willing to back it up for 20 years, they should at lest offer a 60 or 90 day trial.

Like I said, Sleepy's offered me what they considered to be an outstanding discount toward the purchase of a 2nd bed. I think this is a ridiculous offer because first of all, what am I supposed to do with 2 beds, and secondly, after being treated like a criminal, I wouldn't dare spend another dime in that store.

I work for a very high profile law firm in NYC, and I completely understand policies and the rules of executed agreements, but at the same time, since we represent many Fortune 500 companies, I am also privy to customer satisfaction, especially in retail. I cannot believe that Sleepy's, who is proud to say that they have been in business for 50 years and has 700 showrooms country wide, will not do what it takes to keep a customer happy, especially that the bed I just bought was replacing a bed previously purchased from Sleepy (that is verifiable). Obviously, I was a loyal, repeat customer, and they should've been loyal back. I think Sleepy's offer was insulting. I am only 17 days beyond the expiration of the exchange policy, and knowing the markup of this kind of merchandise, I think it is despicable that they couldn't honor me an exchange.

I refuse to pay them another $1,000 plus tax and delivery (which is what they offered me for the Simmons Beauty Rest I chose). I would rather pay "full price" to another store than dare give my hard earned money to a company that genuinely doesn't care for their customers.

I would also like to mention that Sleepy's warranty policy is a crock too. The bed I just replaced was definitely faulty and was still under the 10 year warranty policy. I had an inspector come to look at it. She was very unprofessional, but that's another story. The report came back that the warranty was voided due to a stain on the bed. After I saw the report, I looked for this stain they speak of and did not see any stain; even the picture they provided didn't demonstrate evidence of a stain.

Since the report read that I had the option to get a second inspection, I called the number that they provided numerous times and left messages requesting another inspection, but no one ever got back to me. Again, bad business. I eventually gave up and went to purchase a new bed despite the fact that I had the right to a 2nd inspection. I just wanted a new bed because the one I had was hurting my back from the sag in the middle, and I figured after 7 years, it was time. I'm now sorry that I didn't fight harder for that inspection. Live and learn.

If you are reading this, the best advice I can offer you is if you must buy from Sleepy's, please use caution.

A product complaint between me and Sleepy's was settled by the BBB of Metro Washington D.C. and Eastern Pennsylvania for the amount of $60, or so I thought. The original amount I was seeking was $125, but after talking on the phone, we, as I said, reached a settlement and the BBB was notified of the said settlement. But, as of this date, I received no check. I will contact the BBB and let them know of your failure to meet your agreement and also, that I now consider this failure to cancel the agreement on your part and go back to my original amount $125.

I wanted to share with you my experience.

On Saturday, May 7th, I went to the Sleepy's store in Verona, NJ. My salesperson's name was Norman. I explained to Norman that I had a bad back and asked for his recommendation on a bed. He kept pushing me to the Simmons bed, Angelo. While at the showroom, I also tested another bed which wasn't as firm. I told Norman that this less firm bed was more comfortable. He kept pushing me to the Angelo bed.

He told me, at least 5 times, that you can return the bed and replace it within 21 days. So, with that, I took his advice. He did tell me that he was a professional and knows his business. So, even though I thought the other bed was more comfortable, he assured me that if I wasn't satisfied, I can exchange it. Never did he once mentioned to me an exchange charge.

I received the bed yesterday and spent a good amount of time on it. It is very firm and wasn't comfortable at all. I woke up with a back ache that still hasn't gone away.

I called the Verona store and told them that I would like an exchange for the bed that I thought was more comfortable. Fadi, the store manager said that it will be $399 to exchange. I was shocked because Norman never once mentioned to me about the exchange price. Fadi, who was very rude and wouldn't help me, said that I should talk to Norman who was working in the East Hanover store. I called Norman (I had to call twice and the phone rang at least 20 times each time), and he just said, "Ah-hum," and offered no help whatsoever. Norman said to me, "Don't return the bed for 7 days." I told him that I thought customer service was horrible to which he replied, "Ah-hum."

I then called the 516-844-8800 number and spoke to a Lenette, who was very nice and said that she might be able to help me. When I bought the bed on Saturday, there was a friends and family discount which, of course, was over yesterday. I asked if I can still get the discount and was told I cannot. The bed that I am interested in was for $1,299 and now, is around $1,700 because the sale is over.

I am extremely upset with the behavior of Fadi and Norman. Norman only cares about my sale and not that he has an unhappy customer. If I could, I would leave the bed at his store and not do business with Sleepys.

I know good customer service as I manage a customer service department for a Fortune 500 company. I handle businesses that spend over $100,000 a year for support. I also know that if I am unhappy, I will be sharing that with many friends and family. If I am happy, I would also share that information and hope to help your business. At this point, I feel that I was sold a bed and no one will help me. As you know, beds are extremely expensive and are an investment. I would hope to have better customer service and provide help in pricing with an exchange.

Thank you for your time.

I went into Sleepy's last September 2010. I found a mattress that was in clearance for $1,429.93 for a Simmons Beautyrest NXG 575. I was told that I had to purchase a mattress cover to have a warranty on the bed. After having it for about a month and a half, the sides were collapsing and bulging out. They sent me back to the store to select another mattress, being that I have upper and lower scoliosis with 3 herniated discs and the rest are bulging, and I finally found a mattress I could sleep on and not wake up in a huge amount of pain.

When I wanted the same mattress, I was told that Sleepy's discontinued the mattress, but they had several clearance ones. So, I went and purchased again, the same mattress and matching box-spring since Sleepys delivered the first mattress with the wrong box-spring, which I didn't know until I went into the store. Also, I had to buy yet another mattress pad cover to make this mattress under warranty.

After the delivery, the new mattress seemed different. It was harder, but I still lived with it! Within 5 months, the mattress started to bulge at the sides again! When I called warranty, they said I had to choose from a mattress of equal or greater value.

I took days in and out of the store to decide. After looking at many reviews, I chose the Simmons ComforPedic Phenom Luxury Plush Mattress. I laid on the one in the store for over an hour. Well, it was delivered last night at 5:30 pm. Not only was the box-spring ripped, but the mattress is hard as a rock! I slept horribly! I am in so much pain right now that I can barely move!

I truly believe that all mattresses in any showroom have been adjusted to be softer or better than the ones they sell to the consumer! All I want is my money back! I have shelled out over $2,900.00. It has cost me pain and money that nowadays, no one has. I had to move the furniture around 3 times now, and now, they are replacing the ripped box-spring on Saturday, and I have to move the furniture again! What an inconvenience. The pain I am in right now is undescribable! I am going to do whatever it takes to get my money back! Even if I have to go on the world news! I will get my money back!

I purchased a mattress with an extended warranty several years ago. I was told not to soil it in any way and they sold me a mattress protector which has been used consistently for the period I have owned the mattress. Recently, I have noticed waking up with a terrible back pain and inspected the mattress which, apparently, collapsed on the inside and was sinking in approximately 2 inches.

Upon phoning Sleepy's, I requested and received an inspection. During the inspection, the inspector pulled off my mattress protector and, apparently, had something on his hands which he got on my mattress. When I received the inspection report, it stated that there was a stain/blemish on my mattress and they did notify me that there was a collapse in the mattress but told me that due to the blemish, I could not get a replacement. I then went to the mattress which had a little bit of something on it, which wiped right of with my shirt sleeve.

Their inspector got something on my mattress and even though it was sagging, they are refusing to replace it. The letter they sent me stated that if I disagree with their findings, I had up to sixty days to request a second inspection by a different inspector and it listed a phone number to call **. I called that phone number at least 10 times and left my information to get another inspection. The message states that someone will call me back in 24 to 48 hours. No one ever called me back on any of the 10 messages I left, so I called the main Sleepy's number and spoke to Prudence who advised me that I am not allowed another inspection because the mark on my mattress voided my warranty. I explained that their inspector dirtied my mattress whilst removing the mattress protector, and she advised me that there is nothing she could do; the warranty was voided. So, when they came, they put a mark on my mattress and then they refused to come to re-inspect.

My mattress is spotless after wiping what their guy put on it off with a dry sleeve to my sweater. The letter states that I am entitled to another inspection and they are refusing because they know that they are the ones that did it and there is nothing wrong with the mattress beside the collapse on the inside. I would like to file a complaint and am asking for my replacement mattress that I am entitled to with the warranty. If they came to re-inspect, they would see that there are no blemishes or stains. They duly noted with the inspection that it collapsed on the inside to the tune of 1 1/8 inch on the left side. That's without anyone on it and once you lay on it, it sags about 3 inches deep on the left side.

Please help me get through to these people and advise them that their guy must have had something on his hands or on the equipment that he put on my mattress during inspection. When I looked over the mattress before the guy came, it was impeccable. They do not stand behind their warranty and falsely advise that you are able to get a second inspection if you disagree with the findings on the first one. It is written in black and white in the documentation that they sent with the inspection report.

My wife and I purchased a Simmons Lorena king size mattress in 2004, in large part because of a 10-year warranty. Some time ago, a wire at the edge of the mattress broke. I called Sleepy's warranty department and filed a warranty replacement claim. After 6 weeks of back and forth, Sleepy's finally sent an inspector, who did the measurements. Shortly thereafter, we received a letter stating that our mattress has a manufacturer's defect and that either a credit for the purchase amount ($879.99) or "even exchange" is offered. I requested an even exchange and was told that the model we bought is discontinued. The new comparable model that is sold now is approximately $700 more. So, we were told that we will have to spend almost as much as we paid originally for the mattress. That doesn't sounds like an "even exchange". When I commented on that, Michelle from Sleepy's Warranty Department stated that this is Simmons policy and that I should contact them for further resolution. Needless to say, a representative from Simmons told me that all warranty issues should be resolved through Sleepy's. So, after over six weeks of wasted time and a day off from work, that no one paid for, of course, I ended up with a phony warranty and total scam-like attitude from both Sleepy's and Simmons, kicking the ball to one another. Nice run around!

I would not recommend using Sleepy's to purchase a mattress. In 2006, I spent $3,400.00 on a Kingsdown bed. It was great. Over time, we noticed that we were rolling toward the center of the bed. The warranty inspector said that there is definitely a dip in the bed and box spring because they were not sitting on the frame correctly. They will not warranty the bed. I explained that their staff delivered and set up the bed and should have informed us that the frame didn't fit properly. It doesn't matter. Their solution was to offer me an employee pricing to buy another mattress. I cannot sleep through the night. I often wake up stiff several times through the night.

I purchased a mattress and box spring (with mattress cover and frame) totaling over $1,200.00. It was delivered the same day as advertised, no problem. The frame, however, would not fit my metal head board or foot board, which I did not know. They assembled the frame and bed and left. Upon learning that the frame would not fit my metal head board, I went back to the place of purchase and was informed that since I opened the carton, there was nothing that could be done. Therefore, I have to absorb the $89.00 that this wrong frame cost me. I then called 1-800-SLEEPYS and was told the same thing. I don't believe any further that Sleepy's is the mattress professional since they are being anything but professional in dealing with this matter.

I purchased a $1,000 Sealy mattress last summer. After several months, the mattress is sagging in the middle, making sleep very uncomfortable and difficult. I contacted Sleepy's who sent an inspector, who of course reported the mattress as being within warranty guidelines. I then contacted Sealy who refused to help me at all. I need some recourse to get this corrected. I am suffering as a result.

The delivery person was great in setting up the bed which I purchased, but I never noticed that the delivery guy left the plastic cover at the side of my house. He didn't have the decency to pick it up and take it with him, but he just left the garbage plastic at the side of my house. I'm very disappointed and re-thinking about recommending them to my co-workers.

I will never do business with Sleepy's again. And I would not recommend anyone consider doing business with them. I had a Sealy mattress for over 20 years and was quite happy with it. So, I wanted to stay with a Sealy. A couple of months ago, I went to Sleepy's and ordered two queen Sealy mattresses, at $1,300 each. I told the salesman that I did not want a mattress with a foam pillow top. He assured me that the new Sealy mattresses were made in a way that disbursed body heat, and that the foam in the new Sealy mattresses would not be hot. He assured me that I could exchange the mattresses easily if there was a problem. I have not had a good night's sleep since I got these mattresses.

They are extremely hot and wake me every night. What a run-around I have had from this store! I went back after the first night. They told me to invest in a mattress pad, which I did and which did not help. They told me to give it time. I did this but it did not help. And they finally told me to list the mattresses on Craigslist! They also said I could exchange the $1,300 mattress for one costing $2,600, which now I found out is the only mattress they sell without a foam topper. On top of that, I would have to pay a re-stocking fee of $500.00 for the two mattresses in order to buy the more expensive models. I am one totally dissatisfied customer who is now shopping for a new mattress at another store.

The Breus Firm bed that was delivered was significantly firmer than that at the store. I decided to exchange it for a Simmons ComforPedic which was defective (rips at the bottom of the bed). I found out about this when I was putting sheets on it that night, and I called the next morning, Saturday, 04/16. I was told that they were sorry to have sent a defective bed and said I could exchange the same or get another one with a re-delivery fee. I was skeptical on this but foolishly paid up the re-delivery fees of $640 and got a Brues monogram gold plush bed after trying it in the local store.

It was delivered on Sunday, 04/17, and jeez, this Breus brand sucks since the bed already has soft spots. One of the reviews on Sleepys.com had the same issue - the bed just sinks like a hammock with no support, whether you sleep on the side or on your back. I had to go and sleep on the Queen S&F mattress that I got from Sleepy's last year.

I called customer service on Monday and told them that this bed is way too mush with soft spots and unlike what I tried in the store. They were like, "Oh well, we can only send you a replacement mattress." I was advised to try it and guess what - same problem (mush and soft spots). So, I just sent it back from the door without accepting delivery. Bottom line, Dr. Brues beds are a hit or a miss. There is no consistency at all in these beds when they are manufactured.

I never had any issues when I got a regular innerspring from Sleepy's but these foam beds, especially from Breus, have been so inconsistent and this is reflected in some of the owner reviews on Sleepy's website. I should have checked these reviews before I got sold into the hype.

I am out of a decent bed and out of pocket for a couple of grand with these inconsistent beds sent to me and a defective mattress, so at this point, I don't want any of these Breus bed nonsense due to the inconsistencies.

I am writing you to comment on my recent experience with your company. My first transaction was over the phone. It was about the mattress to be selected, with a purchase price of approximately $500.00--delivery charges to be included. Upon delivery, the mattress was not accepted and I was directed to the Sleepy's in Manalapan. I made another selection on August 23, 2011. The cost was $555.84, including another delivery charge. I used the mattress for six months. It was so uncomfortable that the only way to describe it was crippling and hurting. I advised the company of same, and an inspector was sent to my home. He determined that the mattress was defective.

I was credited with the money already paid, returned to the Manalapan store and made another selection--a Postur-Pedic for $700. I was to pay the difference between the second and this third mattress unit. While in the showroom, I noticed that the unit had a sale price of $700, for both the mattress and boxspring. Upon questioning the salesman, he admitted that I could have the complete set for the price of the mattress. He never volunteered this information. He did manage, however, to advise me that there would be a charge for removing the old boxspring for an additional $15.00, plus another delivery charge. My $700 purchase has ultimately cost me $861.32.

It is my experience and strong impression that Sleepy's has not and does not deal fairly with their patrons and, in fact, has nickel and dimed every transaction. It would be impossible to recommend your company in light of the above-described transactions.

Sleepy's wants to charge me for a special order that was not a special order. I was never asked to pay a deposit and never said anything about a special order. I cancelled the order and they are giving me a hard time. I cancelled about one month before the order was to be delivered. They are holding up my refund. A manager at their corporate office was extremely rude and told me they do not sell furniture. Why does the furniture have price tags on it? I am telling anyone thinking of doing business with Sleepy's to run quickly from their store.

On 9/1/2007, my wife and I purchased a king size mattress bed from one of the Sleepy's store here in our neighborhood. We are both disabled and are of normal weight but bought the best mattress that Sleepy's sales representative recommended. The delivery was fast and the setup was done by the delivery persons as promised. A short while later, the mattress began to sag so much that we could not sleep from the back pain, which was the main reason why we purchased the best mattress. First, we visited the store where we purchased the mattress and explained the problem that we've been experiencing and ordered a replacement. We received the replacement a few days later.

Not very long after, the mattress started to sag again causing back pain and sleepless nights. We contacted the store again and they ordered an inspection of the mattress. We never received a report from Sleepy's but on the phone, they told us that the mattress is not sagging enough in order to get a replacement. The mattress has a 10-year warranty but Sleepy's says that we must install planks or casters for support. Well, if the warranty requires those additional parts, then the mattress should come with those necessary parts. I do not see any relevancy between the planks and the sagging, especially for a $2,000.00 mattress with a 10-year warranty.

Actually, the total cost for the mattress with springboxes was $2,995.04. Since the payment was made through GE Money Bank, Sleepy's got their money and we already paid the GE Bank so there is nothing that we can do. We don't have $2,995.04 extra to go and buy another mattress elsewhere. There are thousands of very unhappy customers including us. I would like for Customer Affairs to review other customer complaints and to make it known to Sleepy's company that they are not doing right by their customers who do business in good faith with them.

We saw the "special, one day only" huge sale ad in our local paper soon after Sleepy's moved into this location. We were on our way to another reputable furniture store to purchase a mattress when I had the brilliant idea to check out Sleepy's. Big mistake.

We purchased a pillowtop queen-sized mattress and box spring for $1200 which, for the first three months, was suitable except for a loud squeak in the box spring occurring whenever one of us rolled over or moved any way. After two or three months, the bed became softer and softer, causing us to essentially roll together, down the hill toward the valley that developed in the middle of the mattress!

My weight is 125 pounds and my husband's is 175 pounds, so the weight should certainly not have been a factor. The sag was so pronounced that even one of us sleeping in the bed alone could not lie flat; the valley remained and caused very poor sleep.

We called Sleepy's to report the problem. We requested someone to look at it, believing that once someone saw the sag, the situation would be remedied. How foolish we were to think that. The inspector came, denied any problem, and we were left with a useless mattress.

After less than six months of use, the mattress had to be thrown away. The previous mattress we had happily slept on for 19 years and was better quality at the end than the Sleepy's product was at the beginning. We were horrified that we spent so much money for such a poor product and such terrible service. When we told everyone we knew about our situation, we heard over and over of nightmare stories about Sleepy's lack of quality and horrible service in our state and all over the Northeast.

I cannot believe that we were so duped by their ads and that they could have a business that would again and again treat people so poorly. I still am angry about their shoddy goods and service.

In August of 2009, I bought a series of 200 mattresses for over $1500 and was told I could use my box spring, but my warranty would be 5 years rather than 15. I had the mattresses for less than a year and it started sagging in, and we are not people of size. Sleepys had blamed the box spring for the problem, even though they set it all up and had agreed to give me a $539 in store credit. This is unacceptable and I want a exchange for the same mattress. I am prepared to take this to court.

On February 13, 2011 I purchased a queen matress and box spring from Sleepy's for delivery and setup on February 21, 2011. The day of delivery, the order was cancelled (I did not accept shipment) because Sleepy's failed to honor our agreement for "setup of the mattress and box spring". The driver said he "could not set up the frame" contrary to what Sleepy's salesperson told me on the date of purchase. As a result, they said they would credit back my credit card and I would receive a credit within thee (3) business days. That was two weeks ago and to-date have never received back the money I paid. I've contacted Sleepy's thrice on this matter--once in person and twice via telephone calls.

Each time I get a "different person" who contacts a "manager" and I'm told that the credit to my card will happen. My last contact was on March 1, where I spoke to a Richard at the Wenonah store (he would not give his last name) who told me that he spoke to the manager and they were "expediting my credit to ensure I receive within 36 hours. I still have not received the credit. I called back on March 4 where Richard denies that he ever told me this (which is a lie) and I still do not have my money.

I will never deal with Sleepy's again, will never shop there, will tell all my friends and family of the extremely unprofessional and horrible experience I have had. This company should not be in business. They are not mattress professionals and should not be allowed to keep money on items they have not sold. They are a bunch of crooks!

If all goes well, Sleepy's is no problem, but if you have an issue, beware. After Sleepy's refused to make an appropriate exchange, we bought another mattress elsewhere and went to Small Claims Court obtaining a judgement for 100% cash refund. Don't let them intimidate you.

I had bought 3 sets of beds (mattress and box) in 2008. Currently, the queen size mattress I purchased through Sleepy's is defective. It is causing pains on my back and neck due to the coils. I had requested to follow the warranty guidelines with Sleepy's. I waited the time frame they needed to inspect the mattress and process the information. Two months later, I finally received a confirmation of my warranty. Here lies the problem. They only allowed me 14 days for them to warrant the credit. At the time when I bought the mattresses, the sales rep sold me the queen-size mattress (model #SI05815/0MAT - maroon peak ET queen mattress) at an apparent promo price of $195.64. I did receive the credit from Sleepy's. I followed steps to get the same mattress at an even exchange. Now, Sleepy's is charging close to $700 for this mattress, claiming it was a promo deal, and the manufacturer has discontinued this model. Pretty much, they sent me an old mattress, which only had a few months of use, just to make the sale. I was present when I ordered the mattress and chose the brand. But I was not present when they picked up the mattress from the warehouse.

How do I know I got what I paid for? I have discussed with the sales rep and warranty departments at Sleepy's to see if I can get something similar. But they are still adding a large price tag on other models. And I will not get the same valued comfort as the Simmons I have bought. I have tried to come up with extra money to buy the mattress. But at the moment, it has become very difficult. I am only trying to get an even exchange for a defective mattress, and not be charged more for it. I do understand that taxes and shipping charges would be included. I will be more than willing to pay for it. But it is very hard for me to come up with extra monies for an upcharge on the same or similar product I have already paid for.

Don't you even go there. It's a rip-off! I bought mattress there (Miralux Rave 11 full size $500, without base). I paid $30 to pick it up from the store (can you believe it? ). After a few nights, it started losing support and couldn't sleep on it. It caused terrible back pain. When I called them to return, they said that I need to pay the fee of almost $340 to exchange it, and you can't return it at all, just exchange. They never mentioned anything about it when I was buying the mattress and there's no info about it on the receipt they gave me. The customer service over there is rude and pushy, they just wanted you to buy it. They don't provide accurate info on a product, return policy or warranty that is very tricky as it turned out.

Now I have to go to the reputable store and get another mattress, cause I can't handle the pain I get every morning after sleeping on this "great" mattress. So sad I didn't read numerous negative reviews online before going to that unprofessional crap outlet. I wish we could do something about these crooks, but as always, the law is on their side.

I have just purchase a mattress from Sleepy's. I would like to express how wonderfull your salesperson was his name is Al **. Al went above helping me to select a mattress, his concerns were excellent on delivery. Today, you can build many other locations and the key is to have a person, like Al, to sell your product.

I purchased a $1500 mattress from Sleepy's in January, which was delivered on January 14, 2011. When I opened the mattress bag on delivery, I found the mattress had a very strong chemical odor, which I understand is common with new mattresses. I gave it time to air out, used the ceiling fan daily, and waited for it to fade.

This past week, I was able to leave the windows open due to warmer weather. Finally, after approximately five weeks, I gave up and called Sleepy's customer service because the odor is still incredibly strong. It fills my bedroom and smells strongly through the sheets and high-quality mattress cover.

Much to my surprise, Sleepy's refused to help me. I insisted that I be able to speak with a managaer, and she, too, refused to address the problem. Obviously, there are chemicals in the mattress that should not be there (or not be present in the same quantity/saturation level). They are leeching out while I sleep, and it's possible they could be toxic. Nevertheless, Sleepy's insisted that this is not a "defect" but, rather, a "comfort" issue. As such, they claim that I had to report it within 30 days and exchange the mattress under their Comfort Exchange Policy (which would have cost $399 and is designed to help customers who find after sleeping on a mattress that they don't like how it feels).

The mattress carries a 10-year warranty for defects, and the warranty expressly states the exclusions under the warranty. There is no exclusion for chemical odors (or any kind of odor, for that matter). Nevertheless, Sleepy's insists that limitations on the the warranty--which, of course, are not stated anywhere on the warranty card--exclude coverage for this issue. They suggested I purchase a new mattress (!), despite my having spent $1,500 buying this mattress last month, and that they would "work with me to try to get a discount" on a new mattress.

I demanded to speak with their legal department, but they refused. The customer service manager would not provide me with a phone number for legal or anyone else at corporate headquarters. At this point, I anticipate my next steps will be to file complaints with the attorneys' general offices in Virginia (where I purchased the mattress) and New York (where Sleepy's is headquartered).

Unless something changes very soon, I will then explore a lawsuit for violations of consumer protection statutes, false and deceptive business practices, and breach of warranties express and implied. Sleepy's has made an enormous mistake thinking I won't pursue this matter. I have never before had such a poor customer service experience. I will try to update this and other web postings as I move forward, in hopes that other consumers will not be blindsided by this company and its unscrupulous practices.

I bought an expensive Simmons Beautyrest pillow top queen mattress set in August 2010. Within a couple of months, there were body indentations in the mattress. It was similar to the indentations you see when someone places a hand on a Tempurpedic. But these indentations did not disappear when no one was lying on the bed. If we moved elsewhere on the mattress, parts of our legs or arms would wound up in the indentations. I finally had the mattress inspected. I was told there was nothing the company would do, that it was "normal" for depressions to form in the mattress. I asked how this could be, after only a couple of months. I was told it was still normal. Usually, when you have a mattress like this, it is time to toss it and buy a new one. I have had many mattresses for a very long time. I never had depressions at all, even after years. This is totally unacceptable.

We purchased 2 single mattress sets on 7/16/10. The mattress selected was ID'd as comparable to one we liked (European top Beautyrest) but was more reasonable because it was made exclusively for Sleepy's (Corsicana Restoration). Upon delivery, mattresses were not like the tested one in store. The second mattress sets were sent on 7/30/10, and they were also different from models in store.

We were told that the mattress in the store was queen and single mattress probably did not have enough width for same coil comfort. We were offered to select another mattress and pay the difference but it would be from queen size mattresses as Sleepy's does not stock single mattresses. Therefore, our exchange selection would have the same problem with coil count and not solve the problem but would only have us pay more. We opt to put comforting mattress cover on the kept mattresses. This was not ideal but it made sleeping acceptable.

However, in November and December, the mattress was becoming uncomfortable and turning did not help, It turned out that the mattress was sagging at the center. We called Sleepy's on 12/16/10 regarding the sag, and they sent an inspector on 1/10/11. When we did not hear back from Sleepy's, we called on 1/28/11 and were told that the mattress had a 7/8" sag. A minimum 1-1/2" sag was needed for Sleepy's to make change. Therefore, nothing would be done for this 4-1/2 month mattress that was guaranteed for 10 years and was Sleepy's own product.

I purchased a twin mattress set. I picked the set-up from our local store. Upon setting up, we discovered that the height was too high for the bed. The salesperson never told us that they sold the box-spring in two different sizes. I called the store and the salesperson and I discussed about exchanging the box-spring for a lower profile one. He then told me to call the 800 number, which I did the next day since the customer service was already closed on the date we picked up the set.

The first person I talked to told me that the lower profile was not available with this set. She informed me that it does not come in lower profile. I hung up and my husband looked on Sleepy's website and found that it did come in a lower profile. I called back and spoke to Sasha who informed me that the box-spring did come in the lower profile and could be ordered. She told me that she works in the delivery and could transfer me to customer service.

I was transferred to Danita and she informed me that the box-spring could be exchanged through their comfort exchange policy, but we would have to pay $89.99 for it to be delivered to our home (I was told that it could not be delivered to store). The comfort exchange policy does state that there will be delivery fees but not what they are or that the delivery has to be made to the home. I asked if we could just return the box-spring to the local store for a refund and she said that they have a no refund policy. Nowhere is there any mention under their comfort exchange policy for exchanging just the box-spring. We picked up the set at the store and only paid $29.99. They would only deliver the box-spring to our house even though we picked up the set at the store. The price for the box-spring was $115.04, and an additional $89.99 would make it almost double in cost, plus we're not sure if we would have to pay the $149 exchange fee.

Unlike a mattress, the box-spring is never slept on and it's unfair that we would have to pay these additional charges. I could understand making an even exchange and paying a restocking fee of 20% on the original box-spring. Plus, this box-spring has never been used and could probably be resold at full price.

My son wanted to buy a bed so he went to Sleepy's and got a credit card without my permission. Now, I am getting phone calls from collection saying that I owe them.

I just received a very disturbing call from Charles from customer service at Sleepy's. Basically, I'm being told that even though the 1 year old mattress was found to be defective, I will only receive a discount on the purchase of another mattress. How can a 10 year warranty now result in me paying for another mattress?

My wife and I purchased a Sealy Posturepedic Unity Plush King Size Mattress from Sleepy's of Alexandria, VA on 31st of January 2010. We choose Sleepy's and Sealy as they are a national chain and have a great reputation for honest; no nonsense deals with great customer service. The mattress we purchased currently lists at Sleepy's for $2,399.99 with an online price of $1,151.99. We got a great deal on the set with box springs and were happy customers.

In May of 2010, we noticed that the mattress had 2 very distinct body impressions that remained when we were not in the bed. We had rotated the mattress monthly as suggested by our dealer and this had little to no effect. As you would expect, this makes sleeping very uncomfortable as the mattress will not allow you to roll over. I have since noticed that this seems to interrupt both my wife's sleep and mine. We contacted the Sleepy's store and were instructed to call customer service.

An appointment was scheduled and the mattress was inspected. Sleepy's called to tell us that it was defective and we had options. We are now being told that we can return the mattress and get a discount on a new one, but this discount would be only a fraction of the cost. This is not how I would expect to be treated by a national brand store with a good reputation for standing behind their product.

Below is a timeline of the events that led me to contact you.

31 January 2010- I purchased a Sealy King Size European pillow top (SE 49026/6MAT) from Sleepy of Alexandria VA.

21 December 2010- Initial contact with Sleepy's customer service.

30 December 2010- I called back to schedule an appointment (Pvt Contractor-Sam). Sam was unable to accommodate Tuesday-Thursday or Friday of any week before 20 January 2011.

20 January 2011- Sam (Pvt Contractor) came to our home to measure the depressions in our bed. He stated that it will take 5-10 days before any contact from Sleepy's. (photos)

25 January 2011- I received a call from Sleepy's Customer Service Department (Charles). Charles stated that our mattress was defective. He stated that we should come to Sleepy's and pick out another mattress where he would then tell us the amount of discount that Sleepy's would give for the new mattress. He further stated that this discount would be about $125! I asked why I was getting a discount on a new mattress when I paid for the one that was defective, and he stated it was because of two 1-inch pen marks on the mattress that voided the original warranty. I told Charles that this was unacceptable as the mattress is just over 1 year old, was very expensive, and in no way did 2 small pen makes cause both sides of the mattress to sag over 1 Inches on both sides. Charles stated this was the policy.

25 January 2011- Email sent to Cathy **, Sleepy's, LLC

We purchased a lovely mattress from 1-800 Mattress. After a little past 30 days, we realized that the suggested mattress is not a good match for us and we tried to exchange it, but were declined our request. We are now forced to wake up in pain every day because we missed the exchange deadline by a few days We cannot afford to buy a new mattress. Thanks Sleepy"s.

I bought a Tempurpedic Cloud Supreme, which cost $3,400. Within seven days, my back hurt so much that I couldn't bend over. I went back to the store and they told me that they could do an exchange and I was guided to a Sterns and Foster. After paying the exchange fees, I eagerly awaited this new bed. Within a few days, my back felt better but my shoulder and arm began to hurt. I decided to buy a topper for it just to see if it would help and it did. But now, the bed is so tall that I need a step stool just to get into it.

I called Sleepy's to ask if they would exchange the bed for another one and was told that company policy doesn't allow it because they can't recover the money for the bed. They would only offer me a discount if I wanted to buy a new bed. It was kind of nuts when I have just spent $3,000 on a bed that not only makes my body hurt, but also doesn't allow me to sleep well.

I thought that the whole concept of this company was to help you find the right bed for your body and to guarantee a good night sleep. But really, they just want to sell beds that cost a lot and not give you options if this bed doesn't work out. I have exchanged more than my share of mattress at Jordan's furniture over the years and I am sorry that I didn't buy my mattress there.

I purchased a full size mattress and bed frame for my 2-year old daughter. I informed the sales rep that the bed would be placed on my hardwood floors and I was concerned if it might move since there are wheels on the frame. I was assured that it would not. My husband installed it and it does slide, which is a safety concern for my young baby.

I called the corporate office and informed them of the situation. I told them that I wanted to return it for a refund. And although we did not sleep on that bed and just installed it, I was told that they could not reimburse me or take it back since it is now used. I should have not opened the box if I wanted to return it, as now, they can't sell it as new.

The company is supposed to be aiming for 100% customer satisfaction. But instead, they would prefer that I keep something that is of no use to me and a safety concern for my little girl just because I believed what the sales rep had informed me. I just want to get my refund and never deal with this company again. All they said that they could do is send me another bed frame that may not slide.

In February of 2010, my husband and I purchased a mattress from Sleepy's in Harrisburg, PA. We needed a new mattress as ours was old and I was beginning to have physical problems with back aches, tennis elbow, neck pain and hip pain. While in the store, we were told about a computer system that would read our bodies and match us with the right mattress that would fit our body types and get rid of my body pain. Obviously, my husband's computer profile was different from mine and we purchased our mattress based on those findings. This meant both sides of the bed were different. At first, when we brought the mattress home, things seemed to be fine. Within two days, my back, neck, hips and elbows were painful each morning when I woke up. My side of the bed was too soft and gave no support. My husband and I then switched sides and the next morning, my husband woke to a sore back.

Since February, he has been the one sleeping on the too soft side. Upon checking our receipt, we realized our 30 day warranty had expired. In September, I started noticing things about the mattress that were not right. Things like already there were body indentations in the mattress and the mattress as a whole seemed to be breaking down. Movement was felt when either one of us would roll over that was never felt before. A sinking sensation was felt when rolling over. I contacted Sleepy's and they sent a representative to our home to measure the bed.

The woman who came readily saw the body impressions in our bed. She also took measurements and the pillow top had sagged one inch. She submitted her findings to whoever and we were contacted and told that her findings did not warrant a new mattress. The measurement had to be an inch and one-half. In my mind, she measured the pillow-top of the mattress and did not examine further the structure of the mattress itself. Also, my husband and I have never bought a mattress that has left body impressions within a year of purchase. Our old mattress shows the same one inch body impression and that is after 18 years of use.

I purchased a double bed & box spring for a rarely used guest room in our home. When changing the sheets, I noticed that the mattress sagged in the middle. Upon further inspection, I determined that there is something faulty in the innerspring assembly in the center section of the mattress, seems like part of it is missing. After numerous calls and faxing multiple copies of receipt, I have had no resolution. All I would have liked them to do is exchange the mattress for a good one.

All I got was the run around and every time I called, they said they had no record of my claim, calls or receipt! Do not buy from Sleepy's or 1800mattress (same co.) Does anybody know of a reputable mattress company that has no affiliation to the above mentioned companies? I am currently looking into purchasing more bedding.

In March 2008, I purchased a $1,600 mattress; top of the line. My husband and I started experiencing sagging in the mattress. We called Sleepy's to file a complaint since we have a "10-year warranty". An inspector came out to inspect the mattress and agreed that there was definitely sagging. Our bed is on a wooden platform. We even purchased the box springs because of this so called "warranty". A few days later, we received a call from Sleepy's that the investigation was complete and that our warranty was void because of the frame it was on. The mattress is in bad shape not because of the frame but because of the mattress. I cannot believe they will not even replace it.

My mattress is free from stains and should be under the warranty. They are a bunch of thieves and we even told the salesperson our mattress would be on a platform frame, in which she said there would be absolutely no problem with that. What a crock. They should be put out of business. I cannot believe with all the customer complaints that they are still in business. Something needs to be done. I guess the 2004 lawsuit wasn't enough to get them to open their eyes. Please help us consumers! I think it is only fair we get a new mattress!

I am writing to complain about the Sleep To Live mattress that we purchased from Sleepy's in January of this year. I have arthritis in my lower spine and needed a mattress with some support for my back. We selected the 400 series green/blue. The first six months sleeping on the mattress were fine. After six months the mattress seemed to lose a significant amount of support. The bed now feels like a large down pillow. I have not been able to sleep in the bed for the last four months. It appears that the springs have lost all tension.

I had an "inspector" come out to look at the bed and I was told that the bed does not sag enough to be a warranty claim. The bed only sagged 1 and 1/8 inches. How the foam on top have anything to do with the springs losing tension and the mattress being too soft is beyond me. Having an engineering background, I find it difficult to see how one has anything to do with the other. This is not the mattress we tested in the store and certainly not the mattress we purchased ten months ago for almost $2000. For the last four months I have been sleeping on the $500 bed we purchased from Sleepy's.

I had purchased a Simmons NXG in February 2010. In August, my husband was complaining that he felt like he was rolling off the bed. In September, I actually looked and noticed a bulge so large (for a bed under a year old). It was so unbearable. He literally was sleeping in another room and I called to complain. I was told it would be 2 weeks until an inspector would call with an appointment. We were called and the soonest appointment was in the middle of October. We were waiting. That day, the inspector (from bedcheck) cancelled and told me a person would be coming back from leave and servicing my account. I was actually never called. I called Sleepy's 5 business days later to inform them of my lack of communication.

I was then called by Vicky, inspector number 2. I had a date scheduled again and that day, she cancelled. She rescheduled for a Saturday, 1.5 weeks later. She did not show. I called Sleepy's who not only gave me the runaround, but who blew me off. I was told she was no longer working there and guy number 1 was going to be on my account. We are working on 2 months now. He came on the day before Thanksgiving. He looked at the bed. He told me what's happening to all of my beds (again spending $2400) and that the defect was beginning on my side now. I had to then call Sleepy's. They told me, with my husband who literally is falling off the bed, that the damage isn't bad enough and the warranty won't cover. Sleepy's will do a partial credit. Between customer service, their third party inspections, and their lack of service, I would suggest that anyone anywhere never purchase from this company. It has been a headache and heartache, and wasted thousands of dollars, as well as work time for a true issue that is left unresolved.

I have purchased a mattress on 11/14/2009. Last four months, my wife and I are having back problems. After couple of visits to the doctor's office, he concluded our mattress is defective. Mattress is indented on both side of the bed. We have contacted Sleepy's and conducted inspection. Result was nothing wrong with the mattress. We have removed the mattress and using a different mattress and our backs are fine. Since then, I have tried to contact Serta **** and they are not helpful either. I need your help in this situation. Companies needs to take responsibilities for defective products.

Sleepy's has the worst customer service that I have ever experienced in my life. Instead of delivering the mattress to the home address, they delivered to the mailing address. Then when they called to say they couldn't deliver to the mailing address, they wouldn't bring it 5 minutes to the correct home address. Instead of righting their wrong, they said that there was nothing that they could do about it. We would have to go back to the showroom to schedule a new delivery date.

My $2,700 bed is sinking after 2 years. Sleepy's rep came and measured, confirmed that bed is sinking 2 inches. They called today and said that they will not honor warranty because there is a stain on the bed which voids the warranty. They are correct, there is a very small, faint stain on the mattress from a cut my husband got on his elbow. The stain is so small and faint, I couldn't even get it to show up on my camera. I tried to explain that the stain has nothing to do with the mattress sinking. The woman just said that the stain voids the warranty and it would be unsanitary for them to take the bed because of the stain. I don't get it, It's not like they could do anything with the bed. I've been *** like everyone else. Not sure if I would qualify for a law suit, but if anyone wants to talk about a possible class action, I'm in. Contact me.

I was helping my niece (Terry ****) out and went over to pick up a mattress and Box Spring. I found out at that time that she was charged a $29.99 Fee for shipping to local store. Nowhere on the newspaper ad did it state you had to pay for delivery to store front. If you wanted it shipped to your home, it would have been $70.00, that's why we went and picked it up. Why was she charged this extra money when they didn't say anything at the time of sale? I just thought it was sale tax . This was so unfair, only one person in the store had to help lift and tie down. I should have had another helper at the store to do this. We had to help and he got paid for it. I will tell everybody I come in touch with on this trip. Sam's, BJ and any furniture store will get my sale, never Sleepy's. Show me where it says this fee will be charged,just not in a light conversation so you don't hear it.

On October 1, 2009, I purchased a Simmons NxG queen mattress and box spring from Sleepy's in Alexandria, VA for a price of $2,582.02. I also purchased the bed liner and the bed frame recommended by the salesperson. One year later, the bed is sagging in the center and the stitching has and is unraveling in many places. I contacted Sleepy's on October 15, 2010 and reported the problem. They gave me a claim number and said that within 5 to 7 days business days, I would receive a call from the claims department.

To make a long story short, an inspector came to my home, took pictures, measured the indentation in the bed and reported to Sleepy's. I received a call from Sleepy's stating that the sagging measures only 3/8" and would have to measure 1 1/2" to warrant a bed replacement. I am now tossing and turning all night, and waking with severe back and hip pain which is interfering with my quality of life. I have been making monthly payments on the bed but still owe over $1500 on it. A rep from Sleepy's said I could purchase another bed at a discounted price, but I still have to pay the balance on the bed that I have. My plan is to contact the mattress manufacturer directly, contact the Virginia State Attorney's General office, and anybody else who I think may be willing and able to help me get a resolution to this problem.

Because half the consumer UPC tag is missing on both the bed and box spring, I am inclined to suspect that this bed did not come directly from factory to consumer. It's my understanding that it's a federal offense for anyone other than the consumer to remove that tag, so I don't understand why half of mine is missing. This morning when I awoke, the pain in my back was especially bad as I tossed and turned all night. I want a full refund of every cent I paid for the bed, and forgiveness of the unpaid debt. I will take whatever measures are necessary, including having this mattress inspected by an independent consultant, tracking the UPC code from manufacturer to me, and legal action if necessary, in order to get a satisfactory resolution to this matter.

I order a bed mattress and mattress barrier to pick up in the store. When I got there, they were in five boxes. They had me sign for it; I thought the barrier was in one of the boxes. I went out of town before I had the chance to put bed together. When finally I had chance, I noticed the barrier wasn't there. When I called and asked about it, they said because I signed for pick-up, there was nothing they could do. So I called customer services and they said all they could do was refund cost of delivery to store ($30) or give me $60 store credit neither of which helps since the reason for buying the mattress was that I had to burn old mattress because of bedbugs.

I bought a queen size mattress in August of 2009. It was called a "Corsicana". I have had it for little over a year and it has fallen apart. There are dips in it and you can feel the springs pop up and poke you while you are laying there. The mattress has a 10-year warranty and I called 1-800-sleepys due to this. I was scheduled for a bed investigator to come and check the bed out to deem whether its defective or not. They were supposed to come 11/1/10 and they never did. When I called Sleepy's they said the investigator tried to call me to re-schedule because he double booked appointments. Well, that's totally not my fault. I have been trying to re-schedule an appointment ever since. The mattress is killing my already bad back and I haven't had a good night sleep in weeks. The mattress was not cheap either. I have searched complaints for Sleepy's and I was shocked to see how many people have had problems with them not honoring their warranties and not returning phone calls.

I went Sleepy's on 11/3/10 at 6:45 PM to get a twin frame, after researching the price on their webpage and calling ahead to ensure that they actually had one. The sales associate called someone and said that I would be given the $59.00 price. I told her there was nothing special about the price, as it was listed on their webpage. I paid cash. The sales person did lots of typing on the computer, and asked that I give my signature at 2 times, stating that the computer wouldn't continue until I had signed. I questioned why I had to sign, and why I needed to give my name and address for a cash transaction.

She said the computer needed it, and that it was a new computer system, etc, etc, When she gave me the receipt, it showed that I had signed to agree to the No cash refund and other things. At no time did she disclose that I was signing in agreement to such foolishness. Also, when I returned the item, unopened this morning at 9:45 AM, I received a form that states that I will get a check within 2 weeks. That is not fair. They took my money and now I must wait to receive it back. Is that legal?

I purchased a Sealy Posturepedic Mattress and Boxspring set from Sleepy's "The Mattress Professionals" on 09/19/08 and paid $813.40 for it. After about a year, the bed began to sag in the upper part of the mattress, the boxspring actually had springs coming thru it. I called Sleepy's and they sent an inspector to my home and he deemed the mattress totally defective. I was given a store credit of $687.20 plus I would have had to pay a $99.00 delivery fee. I chose for Sleepy's to deliver me another mattress, also a Sealy Posturepedic Mattress Set. I paid the $99.00 delivery fee. This mattress was bought with a ten year warranty.

Within a few months the same exact thing happened to the second mattress and I again called Sleepy's and was told they would send an inspector out to make sure the mattress was in sanitary condition. I had no problem with that, being I keep my beds covered completely with a good quality mattress cover. I heard absolutely nothing from any Sleepy's representatives for two to three weeks. I called them and was told "my warranty was void because there was a black mark or shadow right next to the crease in the mattress". The crease is my complaint, same as the first mattress set. I wrote to the Better Business Bureau about my situation, Sleepy's wanted to give me $460.20 plus only charge me $40.00 delivery fee. I totally disagreed with this, being I paid $916.40 already.

I told Sleepy's that there was not nor had ever been a black stain/shadow on my mattress. There is however a huge crease that goes across the entire bed. I trusted in Sleepy's to provide me with a good quality mattress set, twice I was given a defective ones. Not only is Sleepy's trying to avoid honoring their warranty, they are trying to take more than half of the money I promptly paid them. I am on permanent disability and cannot afford to buy another mattress. I certainly do not want any merchandise from Sleepy's. I asked for my money back and they offered me a credit for less than half of what I paid. It is a bit ironic that I not only received one defective mattress sets from Sleepy's, but two within a two year period.

The second mattress started creasing within five months from its delivery. I was advised by The Better Business Bureau to file a complaint with Consumer Affairs, which I am doing. I trusted Sleepy's not once but twice to provide me with a product that was supposed to last ten years, but I was given two different sets and both had the same exact problem, creasing thru the mattress and springs popping thru the boxspring. All I want is my money back that I paid for the original set, which was $813.40. That's not including the extra $99.00 they charged me to deliver the second defective set. I have a very bad back and this mattress is hurting it worse.

Please advise me as to what I can do to get my money returned to me. I did not void my warranty as they claim the mattress does not nor never had any black or color stains on it at all. It's a shadow from the mattress creasing in that looks as if it is darker in that area. I see it up close, Sleepy's did not. I also was in the room when the inspector was examining the mattress the first time around, I was not the second time. I believe this brand and or batch of mattress were all defective. Sleepy's records all of their conversations, if needed you will hear their representative saying to me "There's a black shadow or stain right where the crease in the mattress is". The Crease isn't even where most of the body weight would be distributed, it's about one foot from the top of the mattress.

It's a shame that such a large company like this is giving a disabled person such a hard time refunding the purchase price of the mattress. I am not even asking for the delivery charge back, I just want and need my money back so I can buy a mattress at a more reputable company where they warranty their products for twenty years and don't try to find excuses not to honor their warranty. I spent all of my savings to buy a new mattress set, not only one but two were defective. I have a bad back and it's getting worse because of the creasing and sagging of this mattress set. I cannot afford to buy another mattress set.

I purchased a queen set from Sleepy's on May 30, 2010. By Sept. 1, 2010 (yes, three months later), the mattress had already started to sag in the middle. No matter where on the mattress I try to sleep, I ended up falling right to the middle. I wake up with my neck and back hurting each and every morning climbing out of this hole. I called Sleepys and they told me they would send an inspector out to measure the mattress, which I think is ridiculous. They use a piece of string and lay it across the mattress. Anyhow, the inspector told me I should have no problem from Sleepy's because the mattress measured in low.

Two days later, I got a call from a woman named Dana who said she was sorry to inform me that they could not warrant the warranty at this time. I told her what the inspector said to me and her response was he should not have said that. He doesn't know what he's talking about. She then told me that I could get two inspections a year, but I should wait at least six months before I called them back again. I am just trying to figure out what my next step is--the BBB or small claims court. It's just so unfair that I am stuck with a bed that I can't get a good night sleep after just three months. I feel robbed.

A Sealy bed and box worth $1,690 was purchased in September of 2009. The company promised delivery on three different occasions, creating loss of time from work. The bed was finally delivered on the fourth attempt. Sleepy's would promise a window, then call and say they were not going to make it. The bed received was extremely soggy, with noise that sounded like it was in the coil(s) metal springing sound, along with an ink mark and pulled stitching. We had requested replacement of the bed. They made delivery of a second mattress within a couple of weeks. The new bed was a little better, but after a few times sleeping on it, the second mattress began to lose integrity. This bed cannot be slept on. Two people in the bed fall into a pit in the middle. The weight is less than 300lbs, I would not want to imagine heavier people trying to use this bed. It has been slept in a handful of times. We attempted to make return, a home inspector must visit the bed to determine if we are worthy of this exchange.

A gentlemen by the name of Kenny called frequently for over a month, approximately three months ago to attempt inspection. Every time he called, it was an obscure day of the week that I was not available to be home. For example, he would call on Tuesday and tell me he will be in the area on Thursday between 12-5. I work, I cannot miss time from work for an inspection that may or may not happen. Today I called Sleepy's again to see if we can try to connect with an inspector to get this job done.

I believe this will be the same non-sense. It is time for a refund without the 300 deduction that Sleepy's believes they are entitled to. It is a 2000 dollars disaster. We have not been able to use the bed that Sleepy's sold us. I paid almost 2000 dollars for it. We have been sleeping in the old room of home because the bed is in a new room that was renovated. Four days requested off from work, with no good result in the end. I still do not have a good quality mattress from a company that boasts great beds and compliments themselves in automated systems reflecting the opening of 700 stores. This is obscene. I have never paid this amount of money with no product to be used.

It was enough for one night to see the difference between what they had in a store and what they sold us. Yesterday, we brought our two Stearns & Foster twin mattresses to our bedroom. It was a nightmare. It was not a firm mattress, but it was a memory foam mattress. It remembers my body. When I moved a little bit on the side, I could feel a memory hole of my body on the foam. I didn't purchase a Posturepedic mattress, I ordered a firm mattress! Please let me know what to do and how to act on this. This is not one of the cheap mattresses. It is too much for a donation and I don't have good health and extra time to fight for my rights.

My husband and I purchased the W Hotel Plush Queen Mattress for a vacation rental property at the end of June. We chose the firmer version of the two models in the store because we prefer a firm mattress. After 3 nights of sleeping on this bed we realized it was very different from the model we tried in the store. Additionally, my husband and I have slept in W Hotels at least 10 times and I can tell you, none of them feature a bed this soft and mushy. It was unbearable to sleep on.

We went back to the store to exchange the mattress for something firmer. After forking over another $125 (which was reduced from $250 by the manager) for a 'Comfort Exchange' we ended up spending more money on the Stearns and Foster Luxury Firm mattress. We've slept on this mattress less than 20 times since our purchase at the end of June and it is mushy and slopes in the center. I am of slight build, 125 lbs and my husband weighs 155. Sometimes I wake up and can't believe how much he is sinking into the bed. I woke up last Saturday with considerable back pain and went back to Sleepy's to see if there was another alternative or to see if I could return the mattress.

I was told to 'place bowling balls' on the mattress to pass the inspection and receive approval for a defective mattress. Sorry, I don't have bowling balls laying around and I find it odd that the company is encouraging their sales people to tell consumers to take this action. On top of that, the rep told me that I am the most difficult build to fit for a mattress because 'I have a small waist and hips'. I have never heard of something so ridiculous in my life. She made it sound like I shouldn't bother sleeping because I would never find a bed that would be comfortable for my body.

This morning I was talking to my brother who lives in PA and he mentioned that he too recently bought a mattress from Sleepy's for his daughter who is four years old. She's been complaining about back pain ever since sleeping on the mattress. I was shocked. After reading all the reviews, I'm glad I'm not the only one dealing with this nightmare situation but attempting to get any resolution from the company seems futile. I'm concerned I'm going to be out nearly $2,000. This has caused me back pain that has persisted for a week and is radiating to my shoulder, arm and fingers.

Two years ago, we bought a mattress for $2300 and were told by the salesman that because we were such good customers, we were eligible for a special interest free program where we would pay no interest for 2 years.

The first month after the 2 years were up, we were billed by GE Money for over $1000 in back interest, which neither Sleepy's nor GE Money ever explained we would be responsible for. Neither Sleepy's or GE Money will take responsibility for this blatant misrepresentation of their promotion, which is misleading at best, and fraudulent at worst. Usurious interest rate of 27% is being charged.

On July 30, 2007, we purchased a Miralux king mattress and box spring set from Sleepy's. Two years later, we notified Sleepy's to inform them of unusual settling of the sides of the mattress causing a lump in the middle. When the inspector arrived we were told the bed was no longer under warranty because it was mounted on two sets of box springs instead of the usual frame and beam support. This, of course, came as shock to us because the installation was recommended by the sales person and performed by the Sleepy's installers. We were told this would be fine due to the thickness of the mattress and the two sets of box springs set on the floor would give extra support.

March of 2010, we returned to Sleepy's to be told the same thing--no warranty and we would be given a $850 credit towards the purchase of a new mattress. My wife and I discussed the option and decided not to take any action at that time. By July of 2010, the mattress had become so bad I could no longer sleep on it.

What I find very difficult to understand is Sleepy's no fault and even insinuating it's our fault! They are taking no responsibility for the improper installation and even saying the installers are not Sleepy's employees. In further conversations with Sleepy's employees, our mattress should have been installed the way it was and that's why the mattress failed to perform.

I started to wonder how many other Sleepy's customers have witnessed this same kind of situation of improper installation with a partial credit towards a new purchase! I am looking for a full refund of $3095.18 or full credit of $3095.18 towards a new mattress of similar quality.

I purchased a bed and box spring for a disabled relative. He told me that they did not insert it properly into the frame. Now for most people this would be an easy fix, but he cannot lift the mattress to do this. Sleepy's told him that they would charge almost $50 to come out and fix the problem.

On October 9th (late in the day), I purchased 2 bunkie boards and picked them up at the warehouse. That night, we decided not to use them. The next morning, a call was placed to customer service to ask if we should return them to the store or warehouse and was told we cannot return them. They are in the original plastic, never used and we tried to return them within less than 24 hours. Finally, we were told that we could have them picked up for a $45.00 fee! We were also told that the store or warehouse could not take returns (I am going to guess that after pickup, they will be taken to the warehouse). There was no visible signage in the store of this policy nor was there anything on the invoice. I am very frustrated that we should have to pay a fee to return an unused item in the original packaging. I am filing a complaint with the BBB and the attorney general's office. Not a good business practice!

I ordered a mattress online. When it arrived, it was too firm; I asked the delivery guy what were my options if I did not want the mattress. He immediately stated that we have a 21-day guarantee on comfort . I asked him then what does that mean. He stated that I could exchange the mattress within 21 days if I'm not happy for something else . I asked him if there would be any fee for restocking or re-delivery other than the price difference on a new mattress. He stated no, again, you have 21 days comfort guarantee.

Well, I just contacted the company and they are telling me there is a $249 restocking fee along with another 89.99 for delivery. I explained to them what I was told and that I feel that I was being misled by their driver who I specifically asked these questions to. And they said, "Well, you signed the paperwork." I said, "Yes." He told me that it is explained all on the bottom after I signed the paperwork. Basically, they come in, here is your mattress and give you paperwork to sign and when you ask questions you are being misled about their advertisement.

I recently ordered a Riva Platform Bed (Style Moriva5/0HFES). The bed was not put together correctly; the middle slat broke. On September 14, 2010 a Sleepy's worker came to repair the bed. He told me that the bed could not be repaired; that the platform rails and slat were defective and recommended that I use bed beams once the bed was eventually repaired with the right parts. I went back to the Sleepy's where I initially purchased the bed (on Montague Street, in Brooklyn Heights) with this information. They told me that since there had never been any problems with this model they would replace the entire bed. While this was not necessary (as the only thing that needed to be replaced was the middle slots with the addition of bed beams) I agreed that the bed would be replaced. The agreement was that the bed would be replaced and the former bed would be taken away from the premises.

On Sunday, October 3, 2010 three truckers came to my apartment. I stepped to put my laundry in the dryer and saw that a Sleepys delivery truck was in front of my building. My girlfriend who was in my apartment called me and told me that the truckers only replaced the head board; they did not replace the bed. In addition, the rails and slats had not been replaced. I ran upstairs and saw that the drivers were leaving. The drivers told me that the bed was defective, that the middle slats needed to be replaced. I told the drivers that were the reason they came here for.

They responded that it was not; only the headboard needed to be replaced. I got customer service on the phone and customer service acknowledged that the entire bed needed to be replaced and that the replaced bed was to be taken away from the premises. She spoke with the drivers who then gave me back the phone. When I hung up the phone the drivers left and drove away; they apparently refused to take the headboard.

I have purchased bedding from Sleepy's for the past 22 years. First in NY and recently from the Moosic store. I have been able to buy at reasonable prices in the past. I went up today, 9/28/2010 to purchase another set with my cousin and when I mentioned a price, Mary, laughed at me. Then she called the District Manager. She filled him in with erroneous information about the wrong sized bed to begin and then gave him a ballooned price. I feel that her input reduced my chances of a better deal and when I asked to speak with the manager, she laughed again and said, "She's actually standing here trying to haggle." Well, I've always believed in the art of the deal and I do believe that is also a form of haggling! Then I asked her to look up my name to see my past activity which included buying 6 sets in the last 22 years! I'd say that's a good customer and I expect good quality guest services.

She then continued to tell the manager that I've gotten ridiculous pricing in the past in addition to improper information. By the time, I spoke to the manager, he began the conversation with an abrupt manner. He gave me the same quote she had given me and when I asked him for a $50 additional price cut, he stated, "Look I'm not going to haggle with you over $50. The price is $799 and that's $200 less than the price and the beds you bought in the past were beds we were looking to clear off the floor!" His tone was rude, cutting and demeaning. What he said was not only uneducated, it was a complete lie. I picked the bedding. I was not steered by a salesperson in any way and the product was premium quality because that's what I buy. I couldn't believe he said what he said. He cut me to the quick.

We ordered sheets from a Sleepy's store in Frederick, MD. Opted to have them shipped to our home due to convenience. Sheets delivered were the wrong size. Verified correct size was on order form. Sleepy's warehouse filled the order incorrectly. Sleepy's had already been paid in full for the sheets to the tune of $100. Sleepy's refused to ship new sheets until they received the incorrectly shipped sheets back in their warehouse. Now keep in mind that Sleepy's is the one that screwed up the order, not us. So, they've been paid for their product. I received incorrect product and they want me to go out of my way to get them their screwed up order back. They insist I either take the sheets to one of their showrooms (which closet showroom is 45 mins away) or that I send the sheets back and wait til they receive them before they will ship me the correct order. And they wanted me to pay for the shipment back to them of the order they screwed up!

Their last resort option was for us to wait at home over a four hour window for one of their drivers to drop off the correct order and pick up the incorrect order. We work full time and both work over 50 miles from our home. They shipped original order with no signature required but someone had to be home to get the correct order and give them the incorrect order back. Sleepy's wanted to inconvenience the customer for their convenience. Resolution (over an hour later) was only made after we contacted the District Manager and informed him that we were still within the 90 day window of returning the $4000 bed that we purchased from Sleepy's! Oh, and customer service said basically that anyone above him will not speak with the customer.

We purchased a queen mattress and box spring. Within days after delivery the mattress began sagging badly. The center of the mattress was several inches lower than the sides. Even with the bed fully made the defect is clearly visible to the naked eye. When we called customer service the representative was downright rude. We finally were able to get someone to come out but they refused to correct the problem. This is clearly a defective product and one of the worst purchases we have ever made.

I had Purchased a post temperpedic mattress from sleepy's on September 3, 2009. Recently the bed had started to have lump's and bump's in the mattress. when I had purchased the mattress the sales person had told me the mattress had a lifetime guarantee that the mattress will never lump, bump or crease. I had recently called sleepy's customer service line and told them the situation with the mattress. When I had called them, they were very arrogant, not very helpful at all, had to ask for a supervisor to get some satisfaction. finally, they agreed to send me a technician to my home.

When the technician arrived to my home, she was late and arrogant. She started her inspection. Prior to that she had called me and told me to remove all bedding from the mattress. I had done as I was told to do so. First thing she said was to remove the mattress and place it on the floor. There was no physical way to do this task. Mattress weighs about 200 pounds. I had told her if it was necessary, she told me that the mattress had a cover on top of it. I told her that there was no cover to the mattress, she told me that there was indeed a cover and it must be removed cause it was a pillow top cover to it.

She came unprepared, did not know what kind of mattress I had and I told her where we could take the cover off the mattress. And this was her response, "I just got there! She started taking the pictures. We removed the mattress. I tried to remove the cover like she instructed me to, on one side it unzipped pretty easy on the other side it started to rip. I told her that I could not unzip it cause it was starting to rip. She told me to let her see and took a picture. And on her report, she said I stopped the investigation cause I said it was ripping. She was there and saw it starting to tear and even took a photo of it.

On her report she also said something about my frame. I can't see how she can write a report about something she never even looked at the frame to begin with. If she would have looked I have 3 wood slabs on the frame. And this was sleep's response to her report, "That the frame was not up to manufacturer's standards, and that I as ineligible for a warranty exchange. "

Approximately March 2003 we purchased a Kingsdown top-of-the-line King bed and mattress set from Sleepy's. After about one year, the indentations on both sides were so substantial that you actually felt you were in a cradle. After going through the customary calls to customer service, an onsite inspection confirmed the mattress did need to be replaced. So in 2004, we paid the difference between our original price and the current price and the new mattress was delivered.

Again, top-of-the-line Kingsdown, after about a year or so we had the exact same problem. We called, complained, Sleepy's came to inspect and determined that that the box spring foundations were to blame. So the new box springs were sent and old ones picked up and we basically lived with that for about two years. The big valleys returned! (Incidentally, my wife weighs 112 and I weigh 160). We couldn't take it any longer and we went through the whole thing again. Another set of complaint calls, another inspection and yes, they agreed the mattress was no good and should be replaced. We again paid the "upgrade" price for the new one. Well, it's a year now and you guessed it, the same problem.

Do not buy a bed from Sleepy's. Their products are substandard.

I purchased a new mattress from Sleepy's in mid-April. Almost immediately, within two weeks, the bed changed, it became saggy. I called the customer service and the Sleepy's manager stated that it was just the pillow top adjusting. Two months later, it has sagged so severely that two people cannot lie in it together because it dips down over 13 inches in the center. A soft couch doesn't even do that. I have not slept in months. I have severe back pain which I had none before.

The previous mattress I had for 30 years is not a Sleepy's. I can tell you that the construction is completely different. This is a crap and the sales person when I called, admitted to me over the phone that it is a crap. I have had to go to the orthopedist for a steroid shot in my back. We cannot sleep on this mattress and it is wreaking havoc for our daylight hours. We both have been in pain for 2 months. Sleepy's immediately acted suspiciously, claiming that the warranty would only be valid if and when we were out of bed, that the mattress visibly sagged more than a certain number of inches and to put something heavy on it before the inspection.

This is absurd. Have you ever seen a car bouncing because its shock support is non-existent? What does that car look like when it's turned off? That's the warranty at Sleepy's. It is not based on whether the springs have failed in the bed. You can get in my bed and sink down over 1 foot in the middle. When you get off the bed, it appears to be far less. Put the slightest pressure and you know there's no support. But Sleepy's goes on a visual inspection of an empty bed. This purposely baits and switches a defective mattress by avoiding inspection. A car at rest, turned off effect? Stay away from Sleepy's. They are a major thief. They know that they do bad business and they continue to operate.

We went to a Sleepy's store to purchase a regular mattress. The salesman was so good. He convinced us to get a King size mattress with a pillow top and all warranties. However, he made us to the test and made us agree with a mattress that had a different density in both sides. I asked him about how the mattress transitioned from one to another density. He assured us it was completely unnoticeable. After being convinced with all the good features, we bought the $2000 king mattress. At least, it was an investment for many years and specially considering I was pregnant. In any moment during the sale, we were told that the mattress had a bar in the middle area that separates it as a two mattresses bed, making it impossible to lie down in the central area. After few months, I started to feel pretty bad and couldn't sleep in the bed anymore, but I thought it was because of my weight at the pregnancy.

However, my husband started to feel back pain too. Both sides of the mattress have different density. My husband's side is like a rock and my side is like as soft as a beam bag. We decided to go to the store and return the mattress. After insisting with the salesman, because he didn't want to even listen to us considering that it was over 90 days of our purchase, a regional manager listened to our concerns and scheduled a visit from a third company to evaluate the mattress. The inspector would evaluate it, take pictures, and send them back to Sleepy's. For sure it was an easy exchange because they have a huge stock and good relationship with manufacturers. We also mentioned my husband's constant appointments to the chiropractor after we got this mattress.

The inspector visited our home. When he looked at the mattress, he immediately said it had a problem. The deep on my side was not normal and the mattress seemed completely out of shape. He left. Sometime later, I got a message on my cell phone from a sales guy affirming that nothing was wrong with the mattress and they wouldn't replace it. We felt misled by the salesman who convinced us to spend $2000 in a product that is worthless. Not only that the mattress has a huge bar at the middle section that enables us to sleep only towards the edge of the bed, but mainly it is impossible to sleep specially at the softer side. When anyone sits on the hard side, the person at the soft side is thrown up. More than that, it causes severe back pain and discomfort. We wake up every day feeling so much body pain that we got used to sleep on the edges of the mattress.

All we wanted is to have this mattress exchanged for only one flat surface with only one density and with the quality of our $2000 spent on it. Otherwise, we want to have our money back. Now we don't know what to do. We can't afford another mattress and we can't get rid of this mattress. For us this is another type of stealing money and they can't use the Mattress Professional slogan.

On Sunday, June 13, my husband and I purchased a queen mattress (no boxspring) from Sleepy's in Great Barrington, Mass. The bed was delivered to us on Monday, June 14. A few days later, while sitting on my husband's side of the bed, I noticed that not only did the mattress sag on his side, but the springs were popping every time I moved on the bed. My side of the bed was fine. I proceeded to check around the rest of the bed, and there were other places where the mattress was sagging.

I immediately called Sleepy's and talked to someone in Customer Service/Warranties (Linda). I explained what we were experiencing with the bed and I also shared that I had already cut the tag off of the bed. It was suggested that the tag not be removed from any future purchases because it contained all of the necessary factory information; however, considering that we didn't have the bed for more than a week, Sleepy's said that they would do an even exchange, at no extra cost to us, as the mattress was defective. They would be delivering our new bed on Friday, June 25, between 8 a.m.- 12 p.m.

I was satisfied with this. On Friday morning, June 25, prior to my husband leaving for work, we decided to bring the mattress down the stairs to assist the delivery guys and save some extra foot work. We have a winding staircase and our intention was to be helpful. Well, our intention backfired on us. As we kept the top of the mattress clean, covered and protected, while bringing the mattress down the stairs, we streaked the side of the mattress on the stairs. When the delivery guys came, they looked at the mattress and then called their office and told Sleepy's that the mattress was stained and soon I was on the phone with Sleepy's, being informed that they would no longer honor their warranty.

Soon after the delivery guys left, I called Sleepy's Warranty department and shared that the mattress was not stained, but streaked on the side and asked what they would do about the fact that I still have a defective mattress that I haven't even had for two weeks to this date.

I am very upset by this. I explained to this gal Althea that we were looking to do a good thing by bringing the mattress downstairs. She put me on hold and went to check on what could be done. At this point she offered to give us a $200 credit. I asked when I would see this adjustment on my account, and was informed that this credit would only be available to purchase another bed from Sleepy's. Well honestly, I don't want another bed from Sleepy's, and actually will not do business with them again.

I asked this gal what could be done about being compensated for the fact that we are still stuck with a completely defective mattress and I was told there was nothing. Personally, this is not good customer service and this mattress should never have been let out of the warehouse in the first place.

My question: Is there anything else that I could do to be compensated for this mattress? Do I have any other rights as a customer? I am not looking to get something for nothing, I just want to know what can be done about the fact that the mattress is still defective. Thank you for taking the time to read this. I would like for you to know that it is now Sept. 13, two months after the fact. Since that time, I have also contacted consumer advocate in Pittsfield Mass. and still have no results. What makes matters worse is this mattress that I paid $500 for is getting progressively worse and we have only had the bed for two months.

Seriously, does Sleepy's not know that without the consumer paying for their product, they can't open all the stores that they have opened to date? I have had nine knee operations and every morning I wake up in agony from the springs coming through on the bed. Aside from the springs beginning to come closer to the surface on the bed, I borrowed my mother's card to purchase this bed. Not only am I still paying the bed off, but I am paying for a bed that seems to be getting progressively worse in terms of quality and workmanship. This bed and the springs, and the continued sagging should not be happening. Does $500 just for a mattress not get you anything anymore? What is my next course of action?

I purchased a Tempur Pedic mattress from Sleepy's store in Elmhurst, NY. The salesman Howard stated that if for any reason we need to return this item we have a 90 nights in home trial. He told us he never got a return for this brand of mattress. He also gave us two brand new Tempur Pedic pillows for free. We also bought a mattress protector because the sales man was very adamant that this be purchased in order for the warranty to be secure. Going in with this motto "customers be aware of your salesperson. Ask a lot of questions; remember all they want to do is make the sale. " I felt comfortable with this purchase.

Well during the first two weeks we felt uncomfortable sleeping on the mattress. We decided to wait a month and see if it was just an adjustment we had to go through. After the month passed we decided to return this item, it was just so unbearable to sleep on. On September 2, 2010 I called 1800sleepys and told them my situation. A customer service rep by the name of Kerri told me that she will have the regional manager call me back. I never received a call and kept calling basically everyday to get this return processed.

To no avail nobody returned my calls and was very frustrated. One customer rep by the name of Tracy told me that for my information I will have to pay full price for the free items given to us when we purchased the mattress. I told her that was news to me because Howard told us that all we would have to pay is $175 s&h. I immediately called Howard to see if it was true. He told me that he was not aware of this and he was going to call customer service himself. Howard called back and told me that he never had to do a return for this item and was never told this. I told him that he was misrepresenting the companies return policy and I shouldn't have to pay the price for an over site on his part. He told me to call customer service and speak to the regional mgr.

After feeling helpless I called customer service again on September 11, 2010. I spoke to a customer service rep. Named Dee, he at last was very understanding with my ordeal and saw how many times they have logged in my calls. He told me that I should not worry that I was going to get a call today. Finally, after 10 days Mr. Eric ** the regional manager called me and was very rude and unpleasant and very condescending. He never even acknowledged his wrong doing and said that customer service only call him to "try to save the sale". I was flabbergasted I couldn't believe what I was hearing. Whatever happened to "customer service"? I felt mislead and lied to. I will never ever buy from such an unprofessional company. What an oxymoron there logo states "sleepy's the mattress professionals" what a load of garbage. I did not experience professionalism in this company.

I purchased queen mattress three months ago. It sags in the middle. I filed a complaint two weeks after purchase, every few weeks. I was told to place a bowling ball or heavy weight to ensure next inspection would pass for replacement! I also was told that for $388 more they would replace it! Purchase price was $1100! I purchased this because of back pain, made the purchase on salesman's recommendation. I am seeing a surgeon now for steroid shot to avoid surgery. I can't sleep on bed going on three weeks now. I live on a retired postal service pay.

In March of 2010 our home burned down and we had to replace all of our furniture. We went to the local Sleepys and purchased a Tempur-Pedic bed. Over the desk was an ad that stated they would match any advertised price or the bed is free. I found such an ad, printed it and took it to the store.

I was told by the store rep that because the ad was not from an "authorized dealer" they did not have to match or give me the bed free. The ad on the wall does not anywhere state "authorized dealer" and no one will honor the ad. I should have received the difference in price or the bed free per advertised guarantee.

We purchased a mattress and box spring set from Sleepys with a 10-year Stearns and Foster guarantee. The mattress sagged and Sleepys sent someone to inspect. We also purchased the mattress protector pad to prevent any spills from harming the mattress. Our granddaughter spilled something on the bed which penetrated the protector pad and left a stain on the mattress. The inspection by Sleepys man showed an over 2-inch sag qualifying us for a replacement mattress.

Sleepys followed up with a notice declining replacement because of the stain. (Did they plan on reselling the mattress?) What about the protector pad guarantee? We are very disappointed in the manner Sleepys has handled this claim. I recently saw a television commercial featuring Donald ** endorsing Sleepys with a mattress set bearing his name. Poor choice, Mr. **. Any help you can give us would be greatly appreciated as I suffer from multiple disabilities. Thank you for providing this site.

I bought a mattress, top spring and "sleigh" styled daybed in Brooklyn, Ny in April, 2006. I truly have never spent so much for such substandard products in my life. As time went by, it began to fall apart! First, the wooden side of the headboard cracked open when I moved the bed to clean under it. Then, I looked under the bed and discovered that two metal strip braces broke off, leaving the top spring unsupported and on an angle. I've been sleeping to the right on the edge of the mattress and wondering why. The top spring does not have long to go, apparently. It was necessary for me to prop it up with valises so I don't go over to the edge of the bed when sleeping.

I called to complain to sleepys.com and spoke to some helpful people and many people who misinformed me. I found it generally impossible to communicate with a customer service rep who never heard of the word valise! I then asked to speak to her supervisor who spoke to me in a punitive way regarding my using the word valise. She never heard of the word. She became offensive at my expression of disbelief at the verbal abilities of Sleepy's staff. She then proceeded to admonish me for propping up the mattress, stating this could end my warranty. I asked how I am expected to sleep. She repeated the latter statement in a brisk and punitive tone. I asked to speak to her supervisor who appeared to have some expressive and receptive language abilities and knew the word valise. It became apparent that for the inspection, the valises would need to be removed. He did state this directly instead of leaving me to figure this out on my own. I asked for the name and address of the CEO, which he was reluctant to give out. I guess he's in hiding.

It was bad enough to have bought one of their lemons, but to be sent around the mill and reprimanded for being upset on top of that! I was also told I would be contacted in 5 days. But later, I had to ask if they meant weekdays of "days" and was told 5-7 weekdays, which I don't trust. This is a company which is on the defensive and probably has to read from a script when speaking. If you call, only use one syllable words and expect to call many times before getting the correct information. I expect more problems.

It's both uncomfortable and disturbing and I paid approximately $1200 for a collapsing bed. I am dreading anything more I have to do with the company and know that they are playing mind games. I'm sure I'll have more to report as this horror unfolds.

I put a $25 down payment on a bed. I wanted to see if I could get money out of my 401k to get the bed. I found out I could not get my money. I went back for my $25 and I have been waiting for that to go back in my checking.

I have been waiting 21 days for my money. I kept getting answers that their boss is on a vacation. Out of the 700 stores, no one can do a refund. That's just not right.

My husband and I purchased a Sleepy's top-of-the-range (at that time) Nature's Rest Haven King Size latex mattress in late 2007. After just over one year, the mattress had to be replaced by Sleepy's as there was considerable sag. We were credited with the purchase price which could be put towards another mattress, but the credit could only be offset versus the full showroom price; therefore, we are not benefitting from any discounted prices or offers that are normally available. We therefore paid a further $500 on top of our credited amounted to buy, again, a top-of-the-range mattress and we were directed to the Stearns & Foster Lemongrass Firm King Mattress. This second mattress was purchased in February 2009.

Within a couple of months, this mattress, too, started not only to sag but became incredibly uncomfortable. I am of slight build, weighing 120 lbs, and yet still have a sag on my side. Furthermore, I have a back complaint called Sacroiliitis. When I sleep on this mattress, I not only wake in the morning with increased lower back pain, but also feel every turning movement during the night. I do not have these problems when I sleep in our summer house, which by the way has a "relatively cheap" Ikea mattress.

We called Sleepy's for an inspection. The sag measured below their threshold for a replacement as one side was 7/8" sag and the other was 1/2". I have never had problems with any mattress except the two mattresses we have purchased from Sleepy's. We now find ourselves with an expensive and supposed top-of-the-range mattress which Sleepy's refuses to replace. It is very uncomfortable and extremely difficult to tolerate. I am very disappointed. I would not have expected this bad quality and lack of consumer protection from Sleepy's.

I purchased a mattress, box spring and frame on August 8, 2010. It took the salesman almost two hours to do the paper work because the mattress was going to be delivered by an affiliate in Nevada where I am planning to move. Anyway, I informed the salesman the mattress has to be delivered by 9/3, 9/4, or 9/5/10 because those are the dates I will be out in Las Vegas to visit my new house. He told me that he was pretty sure it would be able to be delivered on those dates. Don't forget the order was place on 8/8/10.

He said I would receive a phone call by 8/25/10. Of course, I never received a phone call. So on 8/26/10, I called them and was placed on hold for most of my lunch time before I was told that it could not be delivered on the dates I needed the mattress to be delivered. So abruptly I was told someone from customer service would get back to me some time today. The order was placed on a credit card. I now do not want to incur another charge from another company. I find them to be very unprofessional. I am happy I have a hotel room booked since I won't have a bed to sleep on. Sleepy's is totally undependable.

The consequence is that my credit card is tied up because I charged the mattress on it. And I possibly will be able to move to my home in Nevada by 9/30/10 and this Labor Day weekend was my chance to have a bed placed in my new house to be ready for when I return 9/30/10 to live there. Now there will be no bed for my husband and I to sleep on.

I purchased a top of the line Stearns & Foster Queen bed and within months it had a hole in the center that I rolled into at night. We went back to claim a defect and they said that we could only return it if we purchased a higher priced mattress. We spent another $700 and now, a total of $2,051.89 excluding the two delivery charges of $180.00 and the second mattress has failed within a year. There is a huge hammock style impression in the center that both my partner and I try to avoid nightly. We are both 5'5" and 160 lbs.

I feel cheated and they will not credit me so I can go and get another mattress without paying more. This is a true consumer rip off situation. They are taking people's money all over the USA and not providing them with reasonable recourse. We could have a huge class action suit against both Sleepy's and Stearns & Foster to get a re-course. In the meantime, people are sleeping anywhere except their Sleepy's mattresses. Please help. We both have hip and back pain daily. I have had to go to the doctor for a sleep study and he seems to think it is because of my mattress' discomfort. I must see the chiropractor monthly to keep me out of pain. I don't have another $2,350. To pay for another mattress and throw this one away.

Back on April 23, 2004, my husband and I purchased a Sealy Posturpedic model name Glistening pillow top mattress with a split box spring. One of the selling points used was that the edges of the mattress do not collapse when you sit on the edge. At the time of our purchase, we were concerned about the pillow top because you cannot flip them so that they wear evenly. We were assured that with the new technology, it eliminates the need to flip and that we just had to rotate the mattress. Each week when I change the sheets for over 6 years now, I rotate my mattress. We were also told that there is a 10 year warranty on our mattress and that if we purchased the mattress protector that the warranty was extended an additional 10 years for a total warranty of 20 years (and our receipt clearly states that).

Over the last few years, the mattress has become more and more uncomfortable. It appears to be collapsing on the edge where my husband's torso is as well as sinking in the middle. We called to schedule an inspection and 2 weeks later an "independent" inspector came to inspect our bed. He was in our room alone doing the inspection and when he came out he said you will have results in a weeks or so and left. When my husband extended his hand to shake his, he put his head down and walked out with no eye contact. That struck us as odd.

Five days later, we received a call from the warranty department but we were not at home so I called back the next day which was Sunday, August 22, 2010. We were advised by Wayne that our warranty was voided as per the results of our inspection. I asked why and was advised that it was because the mattress was not supported by a Sleepy's bed frame. When I said that the bed frame given to us at the time of the mattress purchase (we did not pay for a frame) was replaced when we purchased our bedroom furniture. As per the Sealy Mattress warranty for a queen size bed, if it is a wood frame, it needed 3 slats each with a center support leg which is what we had. Wayne then went on to say that one of the support legs was missing and he could mail me a copy of the report with pictures.

My husband and I then went straight to the bed and removed the mattress and box spring and found the center leg on the lower slat (where our feet are) to be removed and just placed on the floor next to the slat. To remove the leg would require it being unscrewed as the end is threaded. I then called Sleepy's back and said there is a problem because we (my husband & I) did not remove the support leg and we were perplexed as to how it could have been removed - the only other person with access was the Sleepy's inspector. I was then told that we had to have removed it and and our warranty was voided. I asked to speak with a manager and was told that he would have one call me back.

Tuesday, August 24, 2010, I was called by Mary who re-iterated what Wayne said and that we don't have a warranty and that all she could do is offer me employee pricing on a new purchase. I was shocked that their response was to sell me yet another mattress and when I said I had a 20 year warranty on my initial purchase which they were not honoring and she yelled "NO you do not have a 20 year warranty! There is no such thing!" I said, "yes there is. It is on my receipt" and she said "oh yeah - where does it say that? Go ahead read it to me, because I (Mary) bought the same mattress and it does not have that warranty." So I read it to her and told her where on the receipt it said that so she could see for herself. To which she replied, "you need to speak with a manager." I said, "I thought that is what you were." She replied, "no, I'm a supervisor" to which I replied, "I asked for a manager to call me not a supervisor" and she said "fine! "

Ten minutes later, I was called by Justin who said he was in fact a manager. He too re-iterated what both Wayne and Mary said and that I do not have a warranty at all and "I can't prove that the inspector removed the leg." He also said that the leg was not even in the picture, but when we looked it was directly next to the slat, which we find weird how the leg isn't in the picture but is back when he leaves. Then Justin said that the other legs were broken, which after 3 previous phone calls was never mentioned. Upon further inspection by myself, there was a plastic circle that wasn't on the center leg, but the support leg was still intact and there was no give in the slat.

The plastic piece was merely to protect the flooring and serves no structural purpose. Justin then said all he would do is give me $300 credit. When I was on with Mary, she said employee discount which is over 50%. He said, "one or the other and I will mail you a letter stating same," (even though one is clearly a much greater value). I said, "but why would I do business with a company who does not honor their warranty?" He said, "oh well, your warranty is voided so you do not have a warranty." When I said I would be filing a complaint, he said "go ahead, it is your word against ours and you have no proof, so you won't win."

I am at a loss as to what I can do. All we ask is that Sleepy's honors their warranty and replace our mattress like they said they would when we purchased it. My husband and I are in pain every morning when we wake up due to a collapsing and sinking mattress.

On 7/29/10, my husband and I purchased a $2700 dual mattress. One side's firm for my husband's bad back and the other side's soft for me. We purchased based on feel, scientific measurements, and the salesperson's sales pitch, and read out of the company sleep machine's suggested mattress. We slept on it one night, but my husband's side was so soft. We realized they sent a regular mattress with the same firmness throughout.

We called and told the salesperson of the mistake. Her response was, "We could pay to have a comfort exchange for about $300 since we changed our minds at the moment of sale and ordered both sides the same." I am the one who paid for the mattress and signed the slipI did not change the order. The receipt says 600 SRS series on two different lines and 600/800 series on box. Under the Special Instructions section, it says: This sales order contains special order merchandise.

How is this not fraud? We do not need that, just the dual mattress they suggested and charged so much for. We paid for a dual mattress and were sent a regular mattress. My husband cannot sleep on this mattress and now sleeps on the guest bed in another room.

I purchased a mattress from Sleepy's back in March of this year, 2010. The brand is a Sterns and Foster queen-size mattress and box spring. Within a week of purchase, the mattress started to sag in the middle and makes it very hard to get out of the bed. You literally have to pull yourself out. I contacted Sleepy's about the problem and they told me since I didn't buy their mattress cover, the mattress has no warranty. I spent over $600 for this product. I don't make a lot of money and cannot afford to buy another mattress. There is a serious defect in this mattress, it should not be sagging already especially within 2 weeks of purchase. Please help me get a refund or a replacement mattress.

I purchase a Sealy Posturepedic South Court Mattress top mattress in Nov. 2009. At the time of purchase I was not told, nor was it specific in the manual, that the box spring I had was not compatible with this mattress (didn't know that a box spring could cause a compatibility issue). I called the 1-800-SLEEPYS # at the direction of the store manager and the customer service rep. told me that since I had an incompatible box spring this was most likely the cause of the sagging in the mattress after only 9 months and that the warranty was null and void.

I paid $799 for a good mattress and expected a replacement especially since the information about the box spring issue was not explained. The customer service rep., although polite, dismissed my claim and ended the conversation. I plan to contact Sealy directly to assist with this issue. Sleepy's was of no help what so ever. I expected more from such a reputable company. I will not purchase another mattress from Sleepy's. My husband and I are both waking several times during the night and get up in the morning with back and hip discomfort. We both feel very fatigued during the day because of such restless sleep.

On July 12, 2010, I placed an order online for a queen-sized mattress and a platform bed for my son. The items were checked through the system and displayed that both of these item were available for delivery to my area in seven-10 days. On the 7th day, July 20, 2010, I still had not heard from anybody to schedule delivery. I called Sleepy's 866 toll-free number. I was told that the platform bed was a special delivery and delivery would still be another two-three weeks. They never even thought to contact me to inform me of this nor schedule delivery of the mattress.

On August 3, 2010, I called the toll-free number again and spoke to Linda. She told me the platform bed still wouldn't be available for another three weeks or so. I told her that was unacceptable and to cancel my order. She said a credit would be placed back on my credit card and that it would take another three-five days.

I, too, am having problem with Sleepy's honoring their warranty. A little digging shows that they have a D- rating with the BBB. If you contact the BBB, you'll get a call from a very irate person at Sleepy's asking why you contacted the BBB. Regardless, of what you explain, they will stick to script and talk over your as you try to explain the problem. Have you ever read a good turn out anywhere online about a problem dealing with Sleepy's? I haven't. I bought a top of the line Chattam and Wells set from them in 2002 with a 25-year warranty. Needless to say, the mattress started to slope a couple of years ago. It got so bad, I had to buy a body pillow, so I wouldn't roll off the bed at night.

Sleepy's sent an inspector who determined that there was something wrong with the box spring, not the mattress. However, Sleepy's no longer does business with C&W [the said they're out of business, they're not] and replaced it with a Sealy's box spring that retails for $100 less 8 years later than the original box spring bought 8 years earlier. This made the bed even more uncomfortable. I might as well put the mattress on the floor. No eight way hand tied springs as was promised would give me more comfort on the original purchase. Dave H. appears to be the current warranty assistant manager. Now, I'm sure that he has a tough job listening to complaints all day but he sticks to script, too. I got so fed up, I went over his head to his supervisor, Doreen [wouldn't give her last name] who was even nastier. Then the complaint went into the BBB and I received a call from Shawndra who was the nastiest of the them all. They're sending an inspector [again] who I'm sure already has the answers logged into her computer.

As I said a D with BBB. There's only one worse score. Where are the positive reports? Believe me, if they addressed my problems correctly and efficiently, I'd be the first one to say how wonderful they've been. I'm sure there are others. Where are you? I fractured a vertebrae from rolling off the bed and hitting my spine on the bed frame. Nice, eh?

i bought a Simmons Avondale plush queen mattress/box spring on July 26, 2010. I explained to the salesperson that I needed it delivered to my Lake Placid, NY town home. It was decided that they could accommodate this by using a private transportation company. They charged me $284. However, for the delivery it came on Tuesday, August 3, 2010. After the first night on it, I realized I didn't like it. It did not feel to like the sample of it in the store. It was extremely soft and sagging. I called the salesperson and explained that I had recently had a huge abdominal hernia surgery, and am having trouble getting out of this bed.

I asked if I could use the one comfort exchange they give you, and get the same mattress in firm. The box spring was fine. She said okay, but I would have to pay the delivery charge again. This time, she said it was $336 and that they had made a mistake the first time with the $284 price. She also said that I would have to pay $249 for the comfort exchange, which I knew about as it is stated on the receipt. She said that I would be getting a call from the main office, as it will be processed through them. They never called me. I made several calls, and was finally told by a manager that I would have to pay two delivery charges to get the mattress exchanged.I thought it was insane that I would have to pay $249, $336, and $336 plus tax to exchange the mattress.

After repeated calls, they told me that they would drop the $249 comfort exchange charge, but couldn't do anything about the $336 + $336 = 672 plus tax. I told them: (a) There is nothing on your receipt that explains this; (b) Your salesperson was not knowledgeable on your policies or failed to advise me; and (c) What constitutes an exchange to them, is not something that is taken and something that it is replaced with. Why are they ripping people off by charging two delivery charges? Granted the private transportation company, called Plycon, has to travel out of the sleepy areas to my town home. But when they come, they do several customers along the route.

When they delivered last Tuesday, they told me I was the 4th stop out of 5 that they were making. Irregardless, I would have bought the mattress locally here if the salesperson would have advised me that I could not do a comfort exchange on my product without incurring a double delivery charge. I am extremely disturbed by this purchase, and would like to take legal action against them. I have already notified by credit card company to put it in dispute. Any help you may render would be greatly appreciated.

I am extremely dissatisfied with their service. The salesman "Alex" in the store did not inform me of a delivery charge at the time of the purchase. When I called the store regarding the situation, he refused to assist me in the matter. He told me to call the customer service number and that there was nothing he could do. When I called and spoke to several people, I was told that I would receive a phone call back informing me whether or not the delivery charge will be waived.

I still have not received a phone call. I have no problem paying for what I was told I would be charged for, but I was not informed of a delivery charge. I will never again purchase any item in their store. Sleepy's promotes false advertisements and the sales associates do not properly inform the customers. I asked about mattresses and what are the differences. The salesman was very vague and did not give me a direct response. The mattress is very uncomfortable. It doesn't even feel the same as when I tried it in the store. The customer service representatives were extremely rude and arrogant.

I purchased a bed from Sleepy's a sleep science bed. The sales guy was telling me how doctors don't know what they are talking about stating if you have a back problem that firm beds are not the answer. To make a long story short, this was the worse mattress I ever slept on. After many frustrating phone calls I finally got Mr. G. to help me out with an exchange. The new mattress is a Simmons and I was told that it is the best and that it will feel exactly the way it feels the day I bought for a very long time! Apparently it doesn't. Otherwise, I wouldn't be typing this complaint. I have the exact same problem I had with the first mattress but it took just a little longer to turn to ** than the first one.

I called and spoke to a representative for the company today and basically was told I am beat because they will not give me another mattress. The original ticket price was over $3,000.00. In this economy, that is a lot of money. I think this is why Sleepy's can afford to open their 700th store! I am extremely disappointed with this company.

My wife and I entered the store to casually look and get some information about purchasing a mattress for us. We knew that these places have pushy sales associates and were upfront and honest with the sales associate that approached us that we were not buying that day and we were out for the first time just looking for information.

The sales associate was helpful and informative. He was trying to sell us on a $2,800 mattress even though my wife and I liked another set that was a $1,000 cheaper. As we were about to leave, he wanted to get our information if a deal or special came up he would inform us and if we changed our minds in the next couple of days the purchasing process would be started. As we were at the desk he kept throwing in more perks such as free frame, sheets, pillows, covers, etc. We still kept telling him that we were not ready to purchase and the price was out of our budget. He informed us of the 0% for 24 months and we said we were not interested. He insisted that he would check and see if we could just qualify for the financing. We said that we could check after we were assured that it would not affect our credit score and that we were not purchasing anything.

After a couple of minutes he said we are approved. We said good and we will get back to him if we changed our minds about purchasing the mattress. He then informed us that we needed to select a delivery date. My wife and I looked at each other and asked if we just bought this set and the sales associate said yes we did, but if we want to cancel we just have to call 1-800-sleepys within 30 days "no harm, no foul".

My wife and I were in the store for several minutes informing this associate that we did not authorize a purchase and to cancel the order. He said that he could not do anything about it now and that we had to call the corporate office to cancel. We left the store fuming mad and returned several minutes to again address the issue. The associate and manager refused to cancel the order in the store and again referred us to the 1-800 number "no harm, no foul".

I purchased a mattress set on July 2008. At the time I purchased the set, the promotional offer stated to me that there was no interest and no payments for one year. I received a statement from GE Money which was the finance company about a month later. I called them and I was told that I would receive statements every month but that I did not have to start payments for one year. I began paying in October of 2009 when my first payment was due. I have been paying faithfully every month for the past year. I have made payments totaling $549.00 and my account shows a balance of $948.00. I called GE Money and I was told that I should have been paying the interest for the first year and that I needed to pay the total of $1000.00 by October of 2009 in order to have no interest.

This is not what I was told by the salesperson at Sleepy's or the representative of GE Money when I called them as soon as I received the first billing statement in September of 2009. I feel that Sleepy's as well as GE Money misrepresented their offer to me. I was not planning on spending that much as there was a sale going on of more reasonable mattresses such as Serta, etc. but I was steered away from them to a higher priced mattress almost like a bait and switch routine. I will never go to Sleepy's again and I will tell anyone I know to stay away. Their unscrupulous business practices need to be looked into. I have already paid $549.00 on a $1000.00 purchase and I still owe $948.00. Something is wrong with this. You are ripping off hard working people who have paid every month and I held up my end of the agreement.

I purchased a mattress in 2008. Last year, I called the company to come inspect the mattress as it is sinking in the middle. This mattress is not like the one we tried in the store in respect to firmness.It must be a defective one. The man who came took pictures of the mattress according to his report, there was a stain on the mattress which according to Sleepy's voided out the warranty. After my husband and I looked over our mattress, we discovered that one of our new sheets left all kinds of lint and debris on the bed and in the cracks which we vacuumed and wiped away. In between that time and now, my brother and mother passed away and there were other more pressing issues at hand to deal with. Now, a year later, the mattress is getting worse and sinking so much that I will roll in the middle when laying on it. I am now getting back and hip pains each morning.

When I called the office again and spoke to Joesph (senior supervisor of the warranty dept), he said there were was a stain and they do not come out to inspect again. I tried to explain there was not a stain. He basically called me a a liar and hung up. This is totally ludicrous and not any way to handle customer.

I would like some results and to have a Sleepy's person reexamine my mattress and get some satisfaction to replace this defective one.

I went to Sleepy's in Iselin, NJ in June of 2010 and ordered 2 Tempurpedic mattresses, and 2 Bunkie boards (for each of those mattresses). Now, I had the furniture already in my house for putting those two Tempurpedic mattresses and so I had them delivered on June 6, 2010. I also had done a split-ticket of another mattress for about $500 at the same time when I purchased those 2 Tempurpedic mattresses, but that third mattress was supposed to be delivered at a later date since I did not have the furniture to put that mattress. The only reason it was done was to avoid the delivery charge of $90 two times. The salesman (John) explained to me that this way I would not get charged since the whole order was being punched in at a single time, but just with two delivery dates and a split-ticket as they call it.

Now there was a delivery charge of $90 which he said would be refunded to me by making the $500 mattress for $410 (the third mattress) since they had no price restrictions on that. So this way the delivery charge would be offset, since Sleepy's has to charge the delivery charge on the actual invoice. It was just another way of working out and refunding the delivery charge. I was told by John (the salesperson) that Tempurpedic mattresses are price protected which in other words means that they cannot sell at anything cheaper than the price set by the Tempurpedic Company itself.

So I was promised 2 free pillows for each of the mattresses (so a total of 4 free pillows for 2 mattresses) and 2 mattress protectors for each of the mattresses as well. All the pillows were done free of cost on the invoice itself as promised, and I was charged a total of $ 70 for the 2 mattress protectors which was supposed to be refunded later on with the $500 mattress ($410 after subtracting $90 for delivery). John also promised that he would give me some free pillows and a mattress protector with that $410 bed and would be delivered at a later date once my furniture was all set up.

So I went back after my original delivery (of 2 Tempurpedics) came in and wanted to have my third mattress delivered and I was shocked to find that somehow that order for a single mattress was cancelled/voided by someone. Neither Sleepy's customer service nor John knows the reason of why it was cancelled/ voided and by whom. So in other words, all the discounts for the mattress protector ($70) and the delivery charge of $90 would now not be taken out of that $500 mattress and now since John is doing a new transaction, he has to charge me another $90 for delivery on a new ticket and there would be no pillows or mattress protector for that third mattress which he promised.

So here I am without a mattress for my third bed, screwed for $90 (delivery charge on my first invoice which was promised to be refunded on that third mattress), $ 70 (which was to be refunded on the third mattress) and I have been calling John everyday and even visited him twice. But I think he tries to avoid me saying that he is busy and has a customer at his desk and that he will get back to me. But he never gets back to me and makes excuses saying that he has to talk to his regional manager and what not.

In his point of view he did good and screwed me because he already charged me everything and does not have to refund anything. And I even think that he was the one who had the order cancelled so he does not have to refund me those things which he promised to me and now wants me to charge again for delivery without any discount on mattress and no freebies.

We purchased a Sealy Mattress model #505391 from our local Sleepys store. We were told it retailed for $2200, so we thought we were getting a great deal when we bought it for $800. After only a few nights use my husband's side started sagging. We complained to the salesman, who said, "turn it around". We did but it made no difference. After a few days, it had another "hole". My side also is sagging, but not as much as my husband's. His hole is at least 6 inches deep now. He looks so funny down in his hole, that it cracks me up!

I went into sleepy's to purchase a full size mattress for my mother who was in the hospital. I was told it would be there the next morning. Wonderful, at 8:30 AM the sleepy's truck came. They gave me a queen size mattress. When I called chuck in Cape May CT house, he said they would be out the same time Sunday morning with the correct size. After they left, I noticed that the original bill was for a queen Avondale Beautyrest. The price is $899.99 and it should have been $849.99, full (Gold).

The next day, they gave me an Angelo Beautyrest full (bronze), a lesser brand for the same price of the Avondale at $899.99. They forgot the mattress pad. I would have to wait a third day for this delivery. Because I had to go to the hospital nearby, I told him I would pick it up. I asked him about the difference in price. He was very rude to me. I was so mad because he was waiting on a customer and again he made me wait. When I called the main office, they said there is nothing they could do for me because I accepted the mattress. I didn't realize it until I started to make the bed that it was not the same mattress in the store.

We originally purchased the Soy Bed by Sensitex and found that they were much too firm, though we like a firm bed. We did a comfort exchange, and upgraded to a Sleep-to-Live Bed.

We received a call from Anthony about an issue with a bed frame that we also ordered. He remarked that we should get the firmness bed that we tested for and not firmer, we would be unhappy.

move into the house until the end of June and so we only slept on the bed for a number of days in a row, recently.

The bed is much too soft, and upon closer examination of the box springs, I noticed one of the box springs (king) is narrower than the other. The side that has the narrower box spring is much softer than the other side. Upon calling Sleepy's customer service, I was told it is too late to make an exchange (over 21 days plus I already did one comfort exchange) and that I should talk to the company that owns the 'Sleep-to-Live' line. When I did, they said basically there's nothing they could do, it was a Sleepy's issue.

I called Sleepy's back again and they said they would not send out an examiner unless it was a mattress issue, not a box spring issue. I am so disgusted with the sales personnel at Sleepy's for recommending beds that were not right for what we wanted. We wanted a firm bed, and I got a big lump of mush, along with a sloped box spring. Yes, I ultimately picked out the bed, but these people take no responsibility for having people on staff that talk a good game but accept no responsibility if you are unhappy.

They do not know what they are talking about. And for the record, the bed we bought was $2500.00, not a cheap purchase. And what about the company who makes the bed that has this bogus 'tester' in the store? What a bunch of horse manure that is. I will never buy a bed from Sleepy's again. No one is interested in true customer service. You are better off buying a bed from a local, smaller company that truly cares that you make the right choice and are happy with your purchase.

Sleepy's is by far the worst mattress retailer that you could buy from, especially if you are shopping for a Tempurpedic mattress. If you are, do not buy one from Sleepy's. If you still decided to, make sure that your sales associate checks the 90 day in home trial box or you are screwed. I was told that I had the trial but alas the "box" was never checked. This caused me to rush into Sleepy's to choose another mattress. When I got to the store, I found the Sleepy's staff to be totally unknowledgeable.

I went to 3 different stores and each sales associate was of no help. Oh, Sleepy's customer service is also totally useless. They will put the full blame of your unhappiness with your mattress on you and none on their inept sales people. I am now on my second mattress and this one feels completely different than it did in the showroom. Now, we have to pay $399.00 for an exchange fee and $89.00 for delivery plus the full price of another mattress set. They will not give discount or anything. I could honestly write a book about this entire experience but I don't have the energy, mainly because I haven't had a decent night sleep since our first new mattress arrived about 5 weeks ago. The BBB gives Sleepy's an "F", their worst rating. Do not buy from Sleepy's.

I purchased a queen Sealy 4690 post firm mattress set for $734.99, of which $80 was for delivery. The mattress has become sloped in the center and very uncomfortable. The warranty was for 10 years. An inspector came to my home and checked my mattress. Now, they are claiming I have a stain on my mattress which voids my warranty completely.

I explained that I recently moved and that during the move, a little dust gone it and I had to wipe it but it was not anyway soiled with anything other than that. They offered to sell me another set and give me a credit on the box spring for $170 which would go towards the new set I could purchase again from them. But I also found out from the store that they no longer make this type of mattress. I cannot believe this is possible. At the time of purchase, I was told that there would be no problem with the warranty if ever I needed that service.