Sit 'n Sleep

I bought a mattress & adjustable base from Sit 'n Sleep. It was delivered on October 11th 2011, but was not slept on until October 15th (traditional reasons due to our first night of being married). From that night, Saturday the 15th my wife complained of having back problems. I read the warranty and decided that we sleep on it a few more times (after we returned from our honeymoon on Oct. the 21st). Her back pain persisted so I called Eddie (salesrep. of Sit 'n Sleep, Upland) to inform him that our bed was sinking in and causing my wife back problems. He directed me to customer care at 800/961-1997.

I called customer care and was instructed to allow more time to let my wife and my body to adjust to the bed. Also, I was told to try rotating it or flipping the bed over because I complained that the bed was not firm and causing one side to sink in.

I placed a call to precise mattress inspection. The earliest appointment they had for an inspection was Nov. 22 so I scheduled it. Since it was going to be over two weeks for an assessment, I took the advice of the representative and rotated the bed.

The past couple weeks I had to sleep towards the edge away from my wife so that my weight would not make her sink towards the center. This was not acceptable, so my brother-in-law helped me flip the mattress over to the firmer side.

Rick, from Precise Mattress came to my residence to inspect the bed and found it to have a depression 1inch and a quarter depth. He asked why it was flipped over so I explained and he said that he understood. He noticed the depression instantly and did not require the bed to be flipped back. He felt comfortable not flipping it back because since it's only been less than 6 weeks of purchase he already measured the depression to be 1-inch and a quarter. This helped me confirm that this purchase was defective.

We received a letter from Sit 'n Sleep Customer Service Department. It simply stated that impressions are within the tolerance of the manufacturing guidelines for this model, which is 1-inch and a half.

Around 7:30 pm, Salaia told me that she will send an email regarding the impression on my mattress and that someone would get back to me by Monday. She agreed that using the mattress for less than 2 months should not be left unresolved and that I would be contacted by Monday, Dec. 5th.

I was not contacted on Dec. 5th so I spoke to Angie, Supervisor between 9:30 am and 9:40am to follow up with my complaint. After she answered the phone with the greeting, "Hi my name is Angie, how may I provide you with excellent customer service?" I explained my situation and asked her to pull up my account. Her only reply was that an inch and a quarter is not considered a defect.

She provided no help and only reiterated that no manager/supervisor is going to overturn a manufacturers decision. All I received was that it was my fault for flipping the bed over, after I was instructed to do so. She provided no alternative solution and that does not seem like to me that is excellent customer service. With an attitude, all she kept telling me was that the manufacturer denied our complaint twice. Basically, after less than 2 months use, she indirectly blamed us for using the bed incorrectly. This representative was not helpful and only upset me making me feel that Sit 'n Sleep is not a good company and that I should have this situation reported.

I spoke to Linda between 9:43am to about 9:50am. I explained that after the date of the delivery, October 11, 2011, in within a month time we were feeling discomfort. The only response was that she will have to research because she did not receive any information about my situation and was not aware of what was going on. She informed me that they authorize Sit 'n Sleep to schedule their own inspections and that she had to go over with the representative from Sit 'n Sleep. Linda called back at 9:59 am and basically said that it was not their fault because I chose to flip the bed over and have my wife sleep on the firmer side to reduce her back pains. I am disappointed that she only spent 9 minutes to research my complaint, which shows her professional concern for our well being, especially since we spent over $3,000.00 for their mattress and base!

At 11:10 am, Eddie explained that he spoke with Aireloom to see if they will retrieve the mattress and rebuild it at the factory. It was noted that Aireloom would not be able to do anything until the first of the New Year (Jan. 2012). This is not acceptable.

I'm writing in regards to a warranty issue. Precise Mattress Inspection sent out a technician, and although problems were found to be within a fraction of an inch, you denied doing anything about it (I would have more detail but you refused to give me a copy of the report). Other issues are also present that were not addressed and are listed on the report but not responded to; the most important being a lump or such (I would have more detail but you refused to give me a copy of the report) under the pillow top that is causing me pain in my back and a poor night's rest. All issues that lead to this inspection are still present and continue to get worse.

We called after receiving the denial letter, which didn't say much, and we're treated in a rude and unpleasant manner. This matter needs to be addressed a.s.a.p., not what just gets you out of the warranty but the issue you failed to respond to that would call for replacement of the mattress and is listed in the report. I would also like a copy of the report that you refused to supply us after receiving the denial letter dated August 12,2011, order **, a copy with my signature that I signed on the day of the inspection. Please address every reason why, in detail.

I purchase a mattress in 2-11 and put a down payment with a gift card for $100.00. The sales girl asked if I wanted the gift card back and I said no. A few days later we decided we did not want to purchase the mattress because of the cost and there was other issues that needed to be addressed for home repairs. I called and cancelled the order but asked them not to refund my money back to the gift card because I did not have it.

Their accounting department refunded the gift card anyway. I explained to them I did not have it and they were rude and said how do they know that. I told them to ask the sales girl.. They tried to run a sale on the gift card but it was declining it. They will not refund my money back because they feel that the accounting books are closed. That there is no money to refund so I lost my $100 deposit and they will not make it right.

The sales person at out local store has been nothing but fantastic! However it is always a run around with the inspection and replacement part. The mattress is bad enough that a good nights sleep is impossible but not bad enough by their standards to replace it and you must wait another year for an inspection. Each time we paid extra to get a better bed although we were assured what wee were purchasing was one of the best. The current one has a twenty year warranty. If it is bad by their standards. The standards are always just a little more than what is comfortable.

It is not like my wife and I are huge people either! What it boils down to is a over priced, inferior product and the hope you go away before it is bad enough, by their standards, to replace it!

after looking at temperpedic beds at several different businesses i went to the tarzana, ca store knowing what i wanted, i also intended to use the one year no interest if paid in full in that time. i was never told that their policy had changed within the week; nor was it written on the receipt. when after two months i received a phone call stating that the credit card was being charged $60 in interest and that there was going to be a late pay entered against the credit rating they were told to take the payment and they waived (thank goodness) the late notice.

I immediatedly called Jennifer C. (salesperson who said she was the manager when i called) at the Sit 'n sleep in tarzana who I oringally dealt with and asked her what was going on. she told me their policy had changed and that she was sure she had told me that and that she had also written it on the receipt (interest due monthly on the receipt). i immediately pulled the receipt, got in the car, drove there and showed it to her along with my friend who was with me when i purchased the bed. Ms. C. was very arrogant and told me she was 100% sure she told me that and wrote it. i told her that i was 200% sure that she had not and showed her the receipt that had no check marks anywhere on it. she refused to do anything about making the interest payments, did not apologize and let us leave the store.

I then wrote to Larry M., the CEO of sit 'n sleep regardng the treatment at their tarzana store and never even received a letter of apology or explanation or anything about my dissatisfaction. i would sleep in the street before i ever bought another item from that store. i would give up all friendships if i ever referred that business to anyone, at all. Incidentially, I live one-half mile from Living Spaces where I should have purchased the bed as they, ortho, the mattress superstore, and others do offer the policy that i wanted.

I purchased 3 mattresses from the Sit'n Sleep Store in Laguna Hills 15 months ago. The most expensive, a Sealey Premium (Closon Pointe) has two craters already and will not "bounce back". We cannot sleep on one side. My husband now sleeps on another bed. The inspection, of course, came back within specifications (1 1/4 inch sinkhole, rather than 1 1/2 inch). The customer service supervisor took zero responsibility and had no interest in helping resolve the issue. She was rude and told me to complain to Sealey. When I told her I was a lawyer and will seek legal redress for the quality misrepresentations made by Sit'n Sleep, she essentially said they did not care. When I also told her that this poor quality customer service would hurt the Sit'n Sleep reputation, she said "no problem" and laughed. It was incredible. The mattress is no longer usable. I paid $2,500 less than 15 months ago and will need to buy another one soon. My husband sleeps downstairs and my back is sore every morning.

Same as all the others, Dian in Oceanside said it best. I bought a 400, one side is high, the other sinks in when laid on; sinks about 6 or more inches. E-mail and phone calls all went back to they meet specifications. They will exchange it one time at a 20 % restocking fee. What do you think takes place after the mattress is restocked. Yes, it's resold. I think Sit N Sleep needs to be exposed for what they are doing. I want my money back so I can get a mattress I can sleep on. I paid over $2400.00 for a mattress I can't sleep on. I've had sleepless nights, back pain, plus the fact I lost a lot of money on a possible restocked pre-used mattress.

We spent $4,000 on a Kingsdown which Sit 'n Sleep highly recommended as the best and highest-ranked for customer satisfaction. On both counts, they misled us. Just look at the complaints and mattress rankings on the web. The first delivery was the wrong mattress, which they admitted and then acted like they were doing us a big favor to exchange the mattress.

We then changed to another style from Kingsdown #600. In a few days time, we were completely unhappy. It sunk in; we had severe back pain. It was hard with a hump in the center and soft on the sides. A piece of junk not worth $10.

We asked to replace with another brand. We did not trust the Kingsdown product they had recommended. Sit 'n Sleep would not accommodate an exchange with another product. They only wanted to replace with Kingsdown. Their loyalty is to Kingsdown, not to their paying customers. They were unprofessional, unavailable, and were rude to work with. Also, they did not respond to our calls or letters. They would only consider a return for another product, if we paid 20% re-stocking fee. Stay far away from both Sit 'n Sleep and Kingsdown. They are one and then same. Just awful!

Bought a $3200 Serta Mattress that is sagging. They brought and inspector who wrote a report (I have a copy) that my mattress sagged 1 1/2 inches plus. This falls within the peremeters of replacing my mattress via warranty. Serta refuses to honor the warranty. In the meantime, i am sleeping on my son's twin bed where my legs are hanging out. THIS IS NOT FAIR.

I was a delivery man at Sit N Sleep for about 4yrs. I've read alot of complaints about defective and sagging mattresses from clients. Here is the bottom line. Many mattresses sent out by SnS are "USED"! Many matts & boxes have already been used for a 60 night trial period and then exchanged for something else.

Ever wonder why the delivery teams are so careful to inspect the matts? Well, if the matt is stained, SnS can't rebag it and sell it to another customer for the price of a new one, therefore the exchange is refused. You see "LARRY" charges a re-stocking fee and the price difference when a client wants an exchange. If they are picked up,their old matt is then inspected at the warehouse for any stains.If the matt is clean, they re-bag it and send it out as new to someone else.

Here's the good part. If the matt is stained,the delivery team that picked it up is then charged for the mattress!(in essence, giving SnS a good profit because the mfrg company voids stained matts).So don't be too hard on the teams. They are just trying their best not to have to buy a stained and unwanted mattress.

Here's a tip for you. Always check the bags the matts are in. If the plastic feels to thin or has double bagging, there's a good chance it has been re-bagged. Your matt shouldnt cause you aches and pains in a month if its new.

Before i go, i would also be careful with their so called "heavy-duty" frames. If it comes in a brown unmarked box, refuse it.These frames are pulled out of a large bin SnS uses to dispose of old frames picked up from customers, spray painted, reboxed and sold as new for an average of about 100 bucks. New frames come in white boxes with the manufacturer's name printed on it. I have paperwork and cellphone video to prove this, and will very soon. Many people are forced to endure physical pain and financial losses because of Sit N Sleeps fraudulent business practices.

CK set goes higher a 1800.00 for you, at cost to him could go for around 640.00 you do the math. Same thing with War issues he makes it and the Vendors (Seally, Mira, Serta and so on) so you cant changed it, if you want to exchange it you have to pay the restocking fee. If someone says it's FREE 99% of the time your wallet is not gonna agree with you.

In 2006 my husband and I went shopping for a new more luxerious upperscale bed than we had before. We walked into the Sit N Sleep in Upland California, and of course were promptly greeted by a sales rep. (of course) We explained to sales rep our specific needs. 1) support 2) comfort 3) quality & lasting.

We were shown a couple of different ones that were way out of our price range, then the rep stated that we could buy their "in-house brand" Muralux for the same needs, and half the price - still pricing out at $2,000.00. We got this big speach about when you purchase mattresses at Sam's Club, etc you are getting an inferior product. That their mattresses are made to their specs which are much greater than the other ones.

After a couple of weeks of sleeping on our new bed I called & spoke to a manager & told her that we were very uncomfortable in the bed. She asked me how long we have had it , & then proceeded to tell me I needed to give it at least 30-60 days for our bodies to ajust to the new bed.

After about 3 months I called her back & told her that we were still not as comfortable as we thought we would be for the price we paid for the bed. SHe replied that since we have had the bed so long they would charge a return fee of minimum $ 500.00 , and if we got another bed we would have to pay for the difference! I told her you are the one that told me to give it a while & now I have to pay you $500.00 for 3 months sleeping on the bed!

For the last 2 1/2 years we have tried to make the best of buying this mattress & box spring set (as they tell you to keep the warranty).. The last year has been horrible. My husband cannot even sleep in the bed anmore because of the pain in his lower back, shoulders and neck in the morning. (he sleeps on the couch). I now sleep in bed by myself sideways and with 4-5 pillows to take up the gapping in the mattress, and still wake up wanting to see a chiropractor.

I called the customer service line after sending in a warranty complaint via email on their website and no-one called me. I then had the inspection people call me alot until i made the appointment. When the inspector arrived he pulled out a red string with 2 nuts tied at each end, and slung them over the width of the bed, and proceeded to put a gadget that looked likes a rain guage only with inches & re lines on it. He measured the deepest at 2 1/2" sagging. He then advised us he had to take pictures of the frame.

He and my husband removed the matress & both box springs. He took photos of the frame, then put the left box spring down & took photos, then did the same with the right box spring, and continued with the mattress. He then inspected the matress and found a small discoloration the size of a quarter & he said he needed to take a picture with a tape measurer. It is not a "stain" it is discoloration of some sort & other than that the mattress is clean.

our frame has 6 legs for the California King set.

I get a letter the same night from sit N sleep denied my claimed based on the "stain"(s), and the right box spring not being properly installed. The freakin' inspector tore our bed apart before he took any pictures, and then took pictures as he was putting it back together! what the heck is this. I was very angry and sent them back a repsonse to them denying my claim, and also fowarded it to the manufacturer of the bed. I have yet to hear anything so far. I did ask them for a replacement of equal or like king mattress, or demamded a full refund.

Per store manager's recommendation we purchased a mattress that would be a good choice for my ailing mother who is suffering from Arthritis. After a few days, we called back to have it exchanged for a firmer mattress. We visited the store again, picked a firmer mattress (again with manager's help) and paid the restocking fee and extra charge for an upgrade. After several failed attempts to deliver the correct item, I finally got frustrated and I demanded to return the item for full refund. They offered a $250 refund to keep me happy. For the fourth time, they arrived to exchange the mattress with a little surprise. They inspected the purchased mattress with flash light and kept it under the sunlight and found a stain on it, thus void the exchange policy. We were told they could not take the mattress back because it is stained. Now, it is obvious to me that Sit n Sleep sells used mattresses. This explains why they pick up the old mattress for free. They take the old mattresses to their shop, clean them, and sell them to customers again. The stain they showed was not visible to me the first day they delivered. Obviously, it's an older stain that's not visible to anyone unless you keep it under the sunlight. My experience with Sit n sleep was terrifying. Customer service was horrible, drivers who inspected the mattress were rude and did not give me their information. I had to snap a few pictures from me on their way out since they refused to give me their information. I urge everyone to stay away from Sit n Sleep stores!

After dealing with the new store Manager, they decided to wave the $500.00 re-stocking fee and we were able to exchanging the mattress for a different style.

My wife and I went to Sit and Sleep (S&S)to purchase a mattress. First, however, we layed on their machine that helps them determine the proper mattress. The Manager said this is the right mattress for you and you will love it. We layed on it for a few minutes and it felt ok. We paid over $4000.00. Upon delivery, the delivery men threw the mattress off the truck. We requested a new mattress that they delivered. 20 some days after sleeping on the mattress we noticed it was not even and the aches and pains were starting. S&S sent out an inspector who found hard spots on the second mattress. S & S delivered a third mattress. We received new paperwork and discovered that they did not put any info about the inspector's report. S&S said the mattress was o.k. We slept on the 3rd mattress for less then 30 days and began having shoulder and back pains. We went to the store and they said we can only exchange the mattress for equal or greater value plus $500.00 (Five Hundred Dollars) re-stocking fee. We put our trust in S&S employees, the owner Larry Miller and their state-of-the-art pressure point machine. All we want is a good night sleep and for Sit and Sleep to be fair. Customer service reps are no help, they read from a script and tell you that it is company policy to exchange and pay an additional $500.

We purchase a mattress from Sit'N Sleep in 10/13/07 at the Oxnard store,had it deliver,I notice right away that the mattress was sagging and my back starting to hurt,I called the store and talked to Sharon Carrasco the sales person,after I made a few calls because I never got a call back I got her on the phone and she agree to replace the mattress on 10/23/07. Here it is 1year and 2months and the mattress is sagging again on both sides and my backs hurts all the time from sleeping on this mattress,I called Sit n Sleep at there 800number on 6/10/09 an idenpendent inspection company came to inspect the mattress,

The inspector took pictures of the mattress and laid a string across the mattress,when he did this you could see the sagging on the the mattress on both sides of the mattress, I received a letter from Sit n Sleep denying the warranty stating "No manufacturing defects associated with this set" In the letter I was offer a 205discount to buy another mattress from them, Why in my right mind would I want to buy a mattress From Sit n sleep again. I called sit n Sleep today 7/27/09 at their main office in Gardena 14300 s main st ca 90248 310/6086838 and left a message for them to call me back. something had to being done about Sit n Sleep, I know a lade that bought mattress from them and has the same problems with her mattress.

I've dealt with many businesses in my day, Sit N Sleep included. However, I see complaints like these and have to disagree..

I got my mattress here and was very impressed under the circumstances. I also had a mattress delivered, it turned out to be a mattress that was assembled incorrectly, but I called and told them what happened. Sit N Sleep took the mattress back, sent me another one, and gave me an extra discount. Since then, the mattress has been good and im satisfied.

I just can't stand when people get ****** *** and rant.. it's easy for people to start pointing fingers but ya gotta realize even though our culture says the customer is always right.. sometimes they aren't.

In southern California there is a mattress company named Sit-N-Sleep which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because Sit-N-Sleep had a ..return the mattress within two month return policy which included a 20% restocking fee, we continued to sleep on the mattress for a month.

After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.

A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.

It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.

On 2/10/07 I purchased a Miralux, Treasure CF mattress through Sit n Sleep located in Montebello, California. It was delivered on 2/14/2007. In 9/2007 I was turning over the mattress and I noticed many rips along the creases of the mattress. One rip was 15" in length. I contacted Sit n sleep's Customer Service Dept. for a warranty inspection. On 9/24 IBG, an independent inspection company came to inspect the mattress. The inspector only 2 pictures of the 15" rip. I asked the inspector to please take pictures of the before and after, but he said, the one 15" rip picture would be sufficient.

On 9/28 I received a letter from Sit n Sleep denying the warranty stating "No manufacturing defects associated with this set". Because this is a new mattress, I called Sit n Sleep and spoke to Shannon Siaoci, Customer Service Rep. to challenge their decision. Shannon then offered to file a second Claim. About 10/12, I received a phone message from Shannon Siaoci that the warranty was once again denied. I then returned Shannons call. Shannon said theres nothing Sit n Sleep can do, but I can call the manufacture, International Bedding at 800.229.1005 located in Tolleson, Arizona. On 10/24, 10/26, & 10/31 I left messages for Wendy, Warranty Personnel at International Bedding, but never returned my calls. On 11/12 I was persistent to talk to Wendy, she stated that the material is not covered under the warranty and the inspection report stated it was damaged. Wendy identified damaged as done by me such as hitting the mattress against a wall?. I told her I was 150% sure that I did not damage the mattress. She said there is nothing they can do and hung up.

On 11/12 I called Sit n Sleep and asked to speak to an executive. The operator transferred me to Angie Esteves, Customer Service Supervisors voicemail at ext. 1214, but no returned call.

On 11/13 I called Sit n Sleep and ask to speak to Angie Esteves Manager. The operator then transferred me to Robert, Customer Service Managers voicemail, but no returned call.

On 11/14 Shannon Siaoci calls me regarding my claim. Shannon said there is nothing Sit n Sleep can do in regards to the warranty. However, I can purchase a second mattress at a discounted employee price. I told Shannon that Im not going to pay for a second mattress let alone purchase anything from Sit n Sleep again and to please transfer me to a corporate executive. Shannon then transfers me to Angie Esteves, Customer Service Manager. Angie stated that the discount price is all they can offer me. I then asked to talk to Robert, Customer Service Manager, but she said that he was in and out of the office and would be difficult for him to get back to me. I then insisted. Angie then transferred me to Roberts voicemail and left him a second message.

As of today 11/14 I have no resolution to this matter.