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Simmons Mattresses

Shelly of West Bloomfield MI (03/26/08)
We bought a Simmons Beauty Rest mattress about 4.5 years ago. We liked it very much at first, our favorite feature being that we could both move around or get up without disturbing each other. We are both restless sleepers so this is an important feature for us.

However, almost immediately, we started noticing body impressions. The bed sags where we each sleep and there is quite a noticeable hump in the middle between where we sleep. We decided it wasn't too bad as we both liked the way the mattress stays still even when one of us is restless.

However, as the months passed, the body impressions got deeper and deeper. Now when you are lying on the bed, it feels like you are sleeping in a hole. The impressions are even clearly visable when the bed is fully made up.

We called Art Van (where the mattress p>was purchased) thinking we would get some help since the mattress is still well under warranty. They sent out a technician who proceded to check the mattress for stains (which would apparently void the warranty! Luckily we keep ours covered with a heavy pad) and to measure the depth of the indentations. Apparently (when no one is lying on the bed) our 'body impressions' are about an inch deep. This is considered NORMAL! According to Simmons the impressions must be over an 1.5 inches before this is considered a defect. Please know this: When lying on the bed, you sink. Reguardless of how deep the indents are when no one is on the bed, sleeping on this mattress is like sleeping in a hole.

After paying almost 2000 for a king size mattress, we expect it should last more than 5 years. In less than 5 years, this Simmons mattress has become lumpy and uncomfortable, creating back problems.

Now every morning we wake up with back pain. We are going to have to search for a new mattress even though we just finally paid this one off last year!

Dorothy of Olathe, KS January 27, 2008

Dorothy of Olathe KS (01/27/08)
I bought a queen Simmons Back Care Esteem Pillow Top mattress. I spent over 1K on this about 5 years ago. The store that we bought it from went out of business before the year was up. I called Simmons because less than a year had gone by and we had fox holes. They sent out a person to come measure the depressions. they were slightly less than 1.5 inches each. They said they were okay and so no offer was made to help or any ideas as to how to fix the problem.

I tried buying extra foam pads to go on top (sheets won't fit over that) now we are on the hunt for a new bed, less than 5 years out. Too Bad, Simmons, Not buying another one.

Donna of Lakewood, CO November 17, 2007

Donna of Lakewood CO (11/17/07)
Bought an expensive twin matress, BeautyRest Euro top plush for over 400 and my daughter used it less than one year,and the center sunk in, fabric became overly stretched and distorted. They would not honor any warranty because no box spring was purchased with the mattress.

Lost over 400 and now have to buy another mattress.

Graden of Lewisburg, WV July 25, 2005

Graden of Lewisburg WV (07/25/05)
We purchased a Simmons Beauty Rest, Pillow Top,Back Care Ultimate mattress approximately 2-3 years ago and have taken excellent care of it (flipped mattress over and also top to bottom every 2 weeks per instructions). No matter what we do, the mattress sags in the middle. We went to the store that sold the mattress set to us (John Eye Big Sandy Superstore); they gave us a complaint form to fill out and mail in.

We did this and after several weeks, they sent us a letter and asked us to contact Simmons Company. We sent the information to them which they did not accept; we had to fill out their complaint forms. We did this and several weeks passed before they sent us another letter saying we had to take pictures of the mattress set and instructions how to take the pictures. We did this and mailed the pictures to them. After more weeks passed we received a letter saying they found no structural failure in eith the mattress or box springs.

They said compaction of the panels in this style of bedding is to be expected, and that the mattress is contouring to the shape of our bodies. They said they were encouraging us to turn and rotate the mattress every few months to minimize the impressions??? We have done this all along. To summarize their letter---as a result of these findings, we are unable to offer a replacement because the product is performing normally.

Today, July 25, 2005, I called and talked to Casandra at Simmons Company. It was unbelievable the way I was treated. She said if I wanted to wait 90 days I could start the complaint process all over again; send paperwork and pictures again. When I told her I could send a xerox copy of what I sent before (it had not changed), she said it would be refused. She also said the pictures could change in 90 days. I asked her to send a representative to our home to see for himself or to test it out. She said, we don't have a rep in your area and besides they wouldn't lie on your bed. I then asked her to send a truck by and pick it up which she thought I was being ridiculous. When I asked to speak to owner, Charlie Itell, she said he wouldn't answer my call and a letter to him would be returned.

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