Simmons Mattresses Reviews

Sagging in the middle in less than 9 months. Bought this because we slept on one at a hotel. Best sleep in years. Neither of us is heavy. The fabric is "pilling" even though I have always used a bed pad since day one. Now we wake up several times a night,' Beauty rest Bring the magic home: Pillowtop for Deluxe resorts. Queen/low profile 5.5" box spring.

Purchase a king beauty sleep mattress in February of 2025, already has two sunk in places where we sleep. Understand that that things wear out, but for. the price of a mattress it should last longer that 8 months. Was told it was a 10 year mattress.

Mattress Firm or warranty Case# ** was denied after five years of owning it with a 10 year warranty. Brand name is Beauty rest or Roxanne Plush mattress. Both Mattress Firm as a retailer, Beauty Rest brand now owned by Simmons is the worst company you can possibly work with!!! Don’t ever buy those products or work with these merchants our mattress firm retailer! They send me brand new warranty update claiming new warranty rules, which were never listed in the original when we bought it five years ago. This company is a scam!!!! they did not stand behind their product or its quality.

We purchased a Simmons mattress 6 years ago expecting a quality product. We are bitterly disappointed. A 2” ridge has formed on the mattress (before we had it 6 years) but this isn’t covered by the warranty as it’s not considered defective. The mattress is now uncomfortable and we are left looking to purchase a new mattress. We will be avoiding Simmons products and advising friends and family to do the same.

I purchased a Beautyrest mattress from Mattress Firm, and after just one month, it began sinking. Mattress Firm replaced the mattress, but the same issue occurred again. This time, however, they refused to offer a replacement. As a result, I'm now out thousands of dollars and had to purchase a new mattress from a different retailer and brand. Unfortunately, neither Mattress Firm nor Beautyrest (Simmons Bedding Company) stood behind their products. I would not recommend purchasing a Beautyrest mattress, nor would I suggest buying from Mattress Firm.

They don’t hold up. 6 years time to replace. Very uncomfortable. It is not holding up on the sides when you sit on it. It feels very lumpy and definitely is not a firm. This is a Danica firm Beauty Rest.

My husband and I bought the Beautyrest Black Excellence mattress from the brick in Peterborough, ON. Purchase date was December 2023.... It's now November 2024 and we have been declined our warranty claim. We placed in a warranty claim because my husband and I cannot sleep in the bed together anymore. The mattress is sagging directly in the middle which makes it impossible to sleep as we keep rolling into the middle. Since we are sleeping on an uneven surface we've been experiencing a lot of neck and back pain. We had someone came and take measurements to start the claim process. In an email they openly admitted our mattress is sagging but not even to make a claim. After 11 months, my husband and I are now taking turns sleeping on the couch.

Don’t waste your time or money buying a Simmons Beautyrest bed. We had their hotel series blow out the side casing after 4 years. Contacted them as they apparently pride themselves on a 10 year warranty. Each attempt has led to them using every excuse in the book not to cover or honour the warranty. Very disappointed.

I actually had a very nice warranty replacement experience! My husband and I purchased our Beautyrest mattress in 2019 from Conn’s. One year in it started to sag. I contacted Conn’s. They set up for a third party company to come out to take measurements, the guy that came out said it wasn’t at 1.5 inches yet and to give it a few more months. Our 3rd year in I started having shoulder and back pain and decided to try it again. Conn’s just so happen to have started their closing all stores and bankruptcy the same week. I got the runaround for days. Finally a lady from the store said to try going thru Simmons. I called spoke with a very nice lady who emailed me a link to start the process and said I would hear something back in 3-5 days. I filled out the online forms, took all the requested pictures and hit submit.

I have since received a full refund including taxes, for the defective Simmons mattress. Simmons does stand behind their products. Make sure to keep all your receipts, including mattress covers and box springs or foundations. Joel **

Purchased a $1700.00 Beauty Rest mattress 1 year 5 months ago of theirs from one of their stores and the entire mattress is sagging on both sides as if we was 300pds each and never leave the bed! We are 150pd and 185 pds. Went through store to get warranty and was denied because of a quarter size stain. I then called Simmons and she stated the stain could of caused all of that and it's not sanitary. So because of a quarter size stain..that excuses the fact that this mattress is faulty and should never been passed through inspection because their materials are a health hazard. They don't stand by their products and have the most outrageous excuses as to why you..the buyer is at fault but not them!

Bought a $1300 Beautyrest (Simmons) mattress that began to sag in 3 months. At 6 months old it sags so much I can no longer sleep in it. I’m 5’10” and 140 lbs. No warranty. Stay away. Very poor quality and obviously not supported by the company

We just took the zippered cover off of the Simmons foam mattress we bought 2 1/2 years ago. The foam shows wear from having been out in the sun, and has silhouettes of bottles and cups, like it was in a party in the sun! This was hidden from us, since why would we remove the cover of a new mattress? We are totally disgusted that a new mattress was used, then wrapped in a new fabric cover and sold as new. We bought it at Costco. Foam turns colors and decays in the sun, so this is bad on many levels.

So I purchased a queen-size mattress from Rooms to Go and I paid $1100 for the mattress. Didn’t wanna go too expensive because it was going in the guest room. The mattress was used three months later for the first time and immediate complaints. The following month in-laws came for Thanksgiving and we had to change out the mattress because it was just that uncomfortable for my mother-in-law. Changed it out with a Tempur-Pedic that’s in my bedroom and the first night we were OK with it however the second night we had to sleep on the floor because the mattress was that uncomfortable. Complain to Rooms to Go because we purchase the extra warranty we later found out that was hogwash.

I forgot that I placed a review here about Sealy mattress. Here I am again, I purchased Beauty Rest mattress after Sealy in 2017 and it was good for a while. In January 2021 I purchased another Beauty Rest mattress. After 18 months I started having horrible neck pain, I didn't realize right away that it was because of mattress because in my head it was fairly new. Long story short: Christie's appliance that sold me that mattress did the inspection and said according to Beauty Rest warranty guidelines it can't be replaced, it didn't sag deep enough.

In the spring of 2021, my husband went to buy 2 new adjustable beds from Mattress Firm in Bradley, Illinois. He purchased a Simmons Beautyrest Pressuresmart king sized matress and a Queen Size Serta Perfectsleeper mattress, and 2 new adjustable bed frames. Within the first 2 months... the Simmons Beautyrest PressureSmart king sized mattress started to sink in on the right side of the brand new mattress!! I weigh 112 pounds and it was my side of the mattress that started to sink in. My husband weighs twice as much as I do and his side of the Simmons Beautyrest Pressuresmart Mattress was not sinking in. We also ended up getting a big lump in the middle of the new mattress. I have degenerative disc disease in my back and the mattress has been causing me to have excruciating back pain. We followed the instructions about how to file a complaint against Matress Firm and Simmons.

Bought a Beautyrest Black X-Class plush mattress over a year ago…Loved it until started to sag…Rotated mattress and still sagging…Called company. Was inspected and told only 1/2 inch sag to their measurements when not in bed…but how about when in bed…I’m 140 lbs and roll right into valley…Was told need to be 1 1/2 inch sag which is crazy. Already uncomfortable…For a over $2000 mattress…not what I expected from customer service/satisfaction.

Simmons used to be the finest, most honorable and respected mattress maker in the country in my opinion - as I had slept on a (not too frequently needing replacement) king size Beautyrest most of my life (to Europe and back a couple times). Now their products are total CON-ARTISTRY. I went to replace my mattress in 2018 with the latest version - and it felt wonderful ... Thought it was the best mattress I had EVER slept on .... Till just a few hours later I was waken with severe back pain (and my back had never given me any trouble before - because of my (vintage, pre-2009) Beautyrest .... AKA: no memory form / gel foam ... or what should be called 'ON THE WAY TO THE DUMP' foams). I went 2 years, through TEN MATTRESSES ... ALL ... Wonderful in the first lay-down, and for a couple - few hours ... Then waking in pain.

I’ve owned only Beautyrest mattresses since 1973 and was extremely pleased until the last purchase in 2019 ..a King pillowtop called Hotel 5. Previous mattresses I believe were all flippable. A middle hump developed within 1st yr. forcing my husband and I to sleep near the edge which was confining. I contacted Simmons 2020 and was told to contact the store..The Brick to begin warranty process. I didn't being skeptical of the process. About a month ago (2022), I thought I’d try as I had to replace the mattress no matter what. I obtained the sales receipt from the store, and went online @ The Brick to begin warranty.

Bought the Harmony Plush Pillow Top King AND the twin foundations to go under it. In just a matter of days, the thing was caving in under where my 120 lb wife slept; it has only gotten worse since. Since it is a pillow top, you can't really see the cave-in in the pictures that they specified, and they are definitely not interested in seeing pictures where the pillow top is held down. Guess what? I am told is all caused by my not having enough slats under their expensive foundation, never mind that there is no deflection under the foundations.

Worse $2600 bed I ever slept in. Just had to buy a $500 Tempurpedic topper to get me through another year or so before we move but I swear you may see this mattress in a dumpster fire!!! I should have just spent the money and got another Tempurpedic… I hate this bed. I tell everyone stay away. Terrible all the way around. Customer service is a joke. Their craftsmanship is a joke. Both sides of the bed are basically blown out and we are not big people… Bed with the box spring so high. I got to jump to get on. I hate it so much.

I purchased a brand new Beautyrest/Simmons Mattress, was my first time with this brand and the last. I kid you not, the bed was sagging after the first night and I weigh 113 lbs. After a week the mattress was already sagging an inch when the store I purchased it from, came to look at it. It looks like an old bed in one week. Needless to say it needs to be replaced. Very poor workmanship! Tried contacting the company about it, no answer at all! They do not care. Will never purchase another Beautyrest/Simmons ever again or recommend.

I bought a Simmons / Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my mattress was sagging in less than 2 years use. And has gotten progressively worse in the past 3 months of runarounds from Simmons' / Beautyrest Warranty department. When I bought this mattress, the online description boasted a 20 yr. non prorated warranty.

We purchased a Simmons Beautyrest in August 2021, and before Halloween the top surface had shifted from one side to the other by about 6 inches. It took 4 phone calls and 3 weeks to get the warranty claims department to even get us the form to fill out to request a replacement. They asked many followup questions over the course of the following 2 weeks. The claim was then denied due to an 'unsupported' foundation, which in our case was a steel frame with wooden slats supporting. The frame is completely square and quite level. From our perspective, Simmons knows their mattresses are garbage, and won't honor a warranty on a visually obvious defect. You will be throwing your money away and buying another mattress eventually, so save the aggravation and avoid Simmons completely.

We bought a Beautyrest mattress Disney Moderate Plush early 2021 and it is awful... Have impressions within 3 months (and we are not large people, if that matters). Spent $1,000 on mattress and new foundation combined. Inquired about warranty and no response. This has been the most disappointing purchase I ever made. Reviews for mattresses are carefully managed so it's hard to leave a real review. Just sharing this with all my friends and family and anyone I know... Avoid beautyrest!

We have a harmony lux king mattress and are very unhappy with it! The warranty does not cover the breakdown of the memory foam. It covers the mattress only if there is a 1 1/2 inch difference. The problem is that the memory foam expands back to size and yet it sinks when you lay down. This is a terrible mattress and we can’t get help with the warranty. I have to sleep in a divot every night and it’s very uncomfortable. The problem is we went beyond the 100 days before we noticed it. What a shame for such an expensive mattress.

I am a pensioner, bought the Simmons Winchester Medium mattress 152 extra length. I was told it could support my back operation and weight. But it makes indentation where I lay. Turning it frequently as told does not help. As when I turn it the previous indentation is there. I have spent R20,000.00 and I am still in pain.

My husband and I bought a Beautyrest Mattress and adjustable bed frame. We have had it a little over a year and the sides have collapsed. Filed a warranty claim and gave all information pictures etc and now they are deflecting back to the company that sold it. They said they would contact me. Called the place where we bought it and they said Simmons hadn't contacted them at all. Just getting the run around from Simmons. Warranty is a scam!!! DON'T BUY!!!

The mattress maybe great until it breaks. Don't buy. Beautyrest warranty is not hassle free. It is prorated and you have to do all the work. They do not simply replace the mattress or pay you what you paid.

My wife & I have been sleeping uncomfortably for last 20 yrs. We just purchased our 1st Simmons, Sherbourne Medium & our back pain has completely disappeared from day 1 - amazing! We previously tried memory foam and other coil only mattresses but they did not help.

I bought the Beautyrest PressureSmart just after Christmas 2021 for $200 less than the original price of $1,299.99. This mattress does not have a pillow top, the sales lady said that this mattress was much better than the $700 Beauty Rest with the pillow top. First night it was way too stiff for me to sleep on. After much bouncing and rolling around on it, (which is what they told me to do to 'break' it in. Now 6 months later it sags pretty badly. When you sit on the edge it really sags down, not like the pillow top that hardly moves. Both mattresses are medium firm.

My Husband and I bought a Simmons Danica Shores from a local furniture shop on November 14, 2017. This mattress worked fine for the first 18 or so months. It then started to sag on each side. The furniture store picked it up when we bought another mattress to replace this one so they could check out the issues we had. A call this afternoon from the local furniture company is the reason we will NEVER, EVER buy a Simmons product again. The mattress must be 1.5 inches lower when a board is placed across the mattress from side to side and if not, it is NOT under warranty cause they say there is nothing wrong with it. If the mattress is sent off for warranty and nothing is found wrong with it, we would have to pay the shipping to Simmons to have the mattress checked. Simmons has poor products and horrible warranties. BUYER BEWARE! Wish we had read these reports from consumers BEFORE we ever bought the mattress.

We purchased a Queen size Beautyrest Pressuresmart mattress in Chandler AZ upon trying one of their perfect models on the floor. This model seemed firm and comfortable for both of us, accommodating our side and back sleeping habits. Salesman was nice and friendly and we had the mattress delivered after a few days. Upon receiving it and paying attention to the way this mattress was made we discovered a considerable lump in the middle of it. We requested an exchange, which arrived yet a few days later. This time, the delivery company rang the bell twenty minutes earlier than announced in an e-mail and on a direct call from them. The two 'handlers' were very rough with the new mattress, leaning it outside our door at an angle that could have damaged it. We refused to take it and yet another mattress arrived a few days later.

The mattress was great for 3 months, then developed ridges and sinkhole in middle. Back pain keeps me awake most of night. Inspector took pics, looks fine till lie on it, so store says it’s fine!! A hole with a tarp over it looks fine too till you step on it. So unfair! Had previous Simmons for 18 years. Either Boscov's carries defective merchandise or Simmons has become a terrible company.

I have a Beautyrest Mattress with a 10 year warranty. I even got talked into buying the mattress protector to make sure my warranty stayed in effect. At 3 years, a spring or something broke inside my mattress. Should be no big deal right? Ha. They declined my claim because my bed frame, "which is also a Simmons," only has four boards instead of five. My box springs and mattress look brand new, no stains or nothing. Their warranty is a total scam, plus the purchase of the mattress cover.

Material is showing signs of wear at two months old. Bottom cushions won't stay put with the unused center cushion being the first and fastest cushion to move out and some times falls completely off the sofa. The Simmons company does not respond to emails. They have no warranty information on their website, although it can be found with a specific search, and is claimed to be one year. I do not recommend this company's products.

Poor customer service and communication. I was trying to receive a new mattress under my 10 yr warranty. They wouldn’t honor it, said it was normal wear and tear. Even though it slopes so badly on both sides, I practically slide out of bed. I should have paid more for a better mattress. Warranty means very little. I’m so disappointed with this company.

I recently put in a claim on a (6) year old Simmons Beautyrest Legend mattress that was badly sagging. There is no way to speak to anyone via the phone. You have to chat online with warranty dept. but the chatting online is always down. This was a top of the line mattress at the time and expensive... Boy what a joke that was. The mattress started sagging into its fourth year to a point that ruined my sleep and gave me back problems. They state that their warranty standard is at least a 1.5" of sagging which is ridiculous. If you waited for an 1.5"+ of sagging you would need back surgery after that. I would never ever recommend a Simmons Beautyrest mattress or Mattress Firm store to anyone.

We have this mattress a chance, but it’s just awful. It’s the Fairview Plush mattress and a Cal King size. After a night it makes a divot that is super uncomfortable. We rotate it, still bad. After a year, we are just going to buy something else and throw this $2000 mattress away.

I purchased a Simmons dr hard queen mattress 3 years ago and it's already defective. It shows collapsing and springs showing around shoulder height on bed. When we contacted simmons they told us the warranty was void because it was soiled and that affected the mattress. I can't see how human sweat can cause a mattress to come apart like this. People sometimes sweat at night. We had mattress covers on our bed. I don't ever recall a mattress coming apart like that and for the reasons they claim. I phoned their warranty line but didn't receive any real assistance. They just kept saying it was soiled and that voided warranty. I will never purchase a simmons mattress again.