Simmons Mattresses

I purchased a Simmons Sofa almost 3 years ago from Roomful Express for almost $800. And we purchased a full warranty protection for $75. The material is tearing now, and there is some structural discomfort from the padding shifting away from the frame. Since obviously Roomful is no longer in business, we called the business that the warranty was through. They said Roomful misrepresented the warranty, and that only stains and slight tears were covered. I then called Simmons, who will not stand behind their product past the first year, even though we were told it would be covered!

On 1/7/12, we purchased a brand new king size Beauty Rest Mattress Set, the Elite Triton for $1,300. It was delivered, and we slept one night on it, and it was awful. We both couldn't sleep, and got up next morning with stiff muscle aches. We called the place of purchase, Ashley Furniture in Ahwataukee, Arizona, and was told that "too bad, didn't you read the small print on the contract? You can't return for any reason, and the bed needs to be broken in. So here I am today, 2/3/12, and we can't even sleep on the mattress, because we are so miserable, so I called Simmons' customer service, and was told nothing can be done, as it is up to the place of purchase. There sure is no customer satisfaction in this company. I am also disappointed in the store. By seeing all these complaints, I realize this company should be out of service for such poor business dealings.

We recently purchased a Simmons world class beauty rest mattress, after waiting for 7 weeks for it to arrive. When I went to bed last night, the stench coming from this mattress was enough to turn my stomach. Luckily, we had another bed to sleep in, and when I went to Simmons Mattress Gallery, I was told that sometimes happens, and that the gas has not been expelled from the foam, and if you leave the blankets off for a couple of days, and possibly up to 2 weeks, the smell will dissipate. I paid $2,200.00 for a mattress that makes me gag, and I can't sleep on it. I was given a refund, but now, I have to find another mattress. This has caused considerable inconvenience. Buyers, beware of purchasing anything from Simmons!

I purchase a Beautyrest mattress on 11/27/2010 at Sleepy's. They want to give us a credit of $300 hundred dollars. I think that this is not acceptable because the fabric on the mattress should not come up after a year. We had a mattress for 15 years and it did not do that. I know what the warranty says about the impression 1 1/2 inches.

I don't believe this should happen anyway. If we decided to pick up another mattress, they want to be another Simmons. Well I paid $631.71 for the mattress, the total come to $1,226.13. I called Simmons today, they said the Marshall come and what every Sleepy's decided to do was up to them. Sleepy's told me to go back to the store and look to a different model number and they will work with me. That is what I excepted you might give me more customer service and a new mattress.

Our mattress set (Queen Beauty Rest) was purchased in Feb. 2009. About 6 -8 months ago, it began to have the dome effect in the middle, as well as making some creaking noises when you sit on the bed. It has recently become saggy and lumpy in the area where I and my husband sleep and is becoming extremely uncomfortable. I looked up our warranty and it is supposed to be for 10 years. I considered going through the warranty process, however after reading many of people's experiences with this company, I believe it would be a waste of time, energy, and emotional stress.

We are just going to purchase a new mattress set and it definitely won't be a Simmons product. I can't believe what this company is getting away with! Everyone doesn't have the money to go out and buy a new one again so some people are sadly just stuck with it! I certainly wish I had read this site prior to purchasing this mattress set because they would never have gotten any of our money. Maybe some attorney should consider filing a class action lawsuit against them. It sounds like he/she would have plenty of clients for it.

In February 2011, I had checked several mattress firms in Sarasota and had decided on purchasing two beds at a Sarasota location. A good friend suggested before purchasing that I should check the Macy's Center in Bradenton, FL, where more quality named brand mattresses may be available. On 02-21-2011, I went to the Macy's center, located at on xxx *** Bradenton, FL. I was met by salesman Raymond M, who was extremely helpful. I said I wished to find a good quality king size mattress and foundation for my master bedroom. Raymond then suggested and demonstrated the Simmons Beautyrest as a much more superior product 480 Coils vs the 240 coils that are in other mattress brands. I therefore selected the Simmons Beautyrest and subsequently expanded over $ 1,500 for two mattresses and related items. I later noted that the Beautyrest was manufactured on 02-01-2011, with me purchasing it just weeks later, on 02-21-2011. Note: Beautyrest ClassicDillon PlushModel: M84047-60-7701

Within a matter of several weeks, I began to notice that it was difficult to get comfortable with this mattress. I simply assumed it was just going to take me a while to get used to the new mattress. During those initial months, I noticed that the mattress was seemingly becoming soft and appearing to sag in several areas of the bed. This has continued to be an ongoing problem with me being able to feel the springs pushing against various pressure points of the body. I have become so uncomfortable in this bed that many times I go to one of my guest rooms and sleep on my old king size bed which is over 12 years old. Additionally, the bed interior structure is noisy whenever you sit or lay upon the mattress, a series of creaking sounds emanate from the mattress.

I find this mattress is impossible to sleep on causing me to wake up through out the night. The mattress obviously has a defect. I have purchased numerous beds in the past and never had an issue. I specifically purchased this Beautyrest due to its name brand recognition, known for quality. I contacted Macy's, the manager, forwarding my concerns to Simmons Mattress company, to no avail. They stated there is no warranty due to the price structure and discount they give to Macy's. Then I checked the internet and found that this is an ongoing problem with Simmons Bedding. In this matter, if you are looking for a good mattress, the last place to go would be Macy's or their supplier, that being Simmons Mattress, beware, that bedding is a rip-off and they have no customer care when you complain.

I purchased a Beautyrest Visco top mattress from Bed Pros two years ago. The bed is now significantly sagging and the defect is causing significant back pain for both my wife and I. I contacted Bed Pros on 1/6/11 and they requested pictures, which I took and emailed. On 1/7/11 I received a call from a sales guy who told me the rep was appalled at the condition of the mattress and a refund was authorized and a store credit was available to me in the entire amount of the original purchase, $2899. I went to the store and picked out a new bed, a more expensive bed, and I paid the difference and my new bed was on the way to be delivered in two days.

Today, 1/10/11, the bed delivery guy came to both take the old bed and deliver the new bed. He looked at my old bed and told me that he couldn't take it back because of staining on the mattress. Since I couldn't see what he was talking about because the mark was so light it needed to be held at a certain angle as to make the light hit it just right so as to be seen. I asked if this "stain" could in any way be related to the failure of the bed and he said that he didn't think so. Arguments followed with the bed salesman and the conclusion is that if the bed is deemed stained, warranty is void. Period. Even if the marks have no bearing on the failure of the bed. Now that I am looking up these beds online I feel like I have been ultimately scammed and I want to file a suit against them. Someone with experience here, please contact me.

Do not buy a "W" bed from Simmons! Complete junk in just 3 years!

We purchased this bed after a very pleasant stay at a W Hotel and were delighted that the make "their" mattresses available for sale on the web. We purchased it in the summer of 2008. Immediately upon arrival, we strongly suspected this was not the same mattress at all -- much softer than the one at the W hotel. But we decided to keep it and it was fine for about a year.

In year two, it began to become very noticeably soft in the middle. My wife and I could literally roll toward each other. By year three, we were waking up with backaches every day. There is a 10 year warranty on this allegedly premium product, and for the first time that I or anyone I know has ever had to do, I called a mattress manufacturer, Simmons for warranty service.

They asked for photos of the mattress and descriptions of the problem, fair enough. But we knew this was going to end badly when Simmons asked us to measure literally with a tape measure the amount of 'depression' in the mattress. There is no visible depression, nor would there be with a pillow top mattress. We thought Simmons' question had to be a joke. No, it wasn't.

We sent the photos of course. But the problem with this mattress isn't a matter of looks, it's that the mattress is so over soft that two normal sized adults can't sleep on it after just 3 years. Simmons' response was outrageous. They claimed we were experiencing "normal compaction" and basically told us tough luck, we're not going to do anything. No inspector, no nothing, too bad.

They actually said the mattress was performing as expected, and that "normal compaction" is experienced with every mattress. For goodness sake, even the cheapest, lowest quality mattress will give you more than 3 years of use. For this "premium" product to become unusable so soon is ridiculous and inexcusable.

Simmons' refusal to even consider any remedy has guaranteed that we will never consider buying one of their products again, and I recommend to anyone reading this complaint to run the other way from this bed and from Simmons.

I've been in the consumer products business for over 25 years working with dozens of companies, and I've never come across the kind of callous, dismissive disregard for a customer that I've seen from Simmons. This company is a disgrace as far as I'm concerned, and a must to avoid.

Months later, bed completely broke down. Slumberland Furniture Mason City did nothing. Bed is worse than one I have (Serta) that is 20 years old. Company was plain rude (Simmons) to try to deal with. Rating: 0

This is in fact the "worst" experience I have ever had with a corporation of any kind. They do not wish to resolve an issue. I received a king-sized mattress with broken support. I was sent out an inspector, who also told me it was broken support on the bottom of the mattress and not the top. Simmons' response was "body formation". It is less than a year old and we don't sleep under the mattress! So how did they figure body formation? Also, it is on the end of the bed, not the top! We don't sleep on the end! I rate this a double "0"!

I bought a Queen Simmons Beautyrest Bamako Luxury Firm Mattress Set and it has been a nightmare ever since. The odor is indescribable and I have no choice but to sue because no one is trying to help me with this problem. I bought the set from us-mattress.com and complained to them but all I got was sale notices, until I mentioned suing them then they told me to take it up with Simmons. Simmons told me they could not help because I had the set since Dec 4, 2009, but us-mattress.com said I have a 10-year warranty, now who is lying? Not me, because the odor is still here. I can not afford to buy another set at the time and it is not my fault for the unidentifiable odor-sought of a chemically smell.

I bought a new Simmons Comforpedic Phenom mattress 26 days ago. I was told it was the best and even states, "it won't make you hot against your skin". Wrong again, it makes you sweat. It's not worth having so I called Sleepy's and want to exchange mattress. So they said to pick out a new one, so we did. It was $158 cheaper and a coil mattress so when all was said and done I had to pay an additional $270 for a cheaper mattress and half of a worthless warranty. They call it an exchange fee and had to pay tax a 2nd time on the 2nd mattress.

I bought a Cape Columbia pillow top 3 years ago. I was told the pillow top "latex" material was like a memory foam and would bounce back and not sag. They lied. My husband and I sleep in deep pits in the bed now. We both have developed lower back pain. And we are still paying for the POS. It was because the company we bought it from failed to tell us that if we didn't pay it off in a year, they would take on the interest buildup for that year. So, our mattress ended up costing $3500. We will probably have to buy a new one before we even have this one paid off due to the poor quality.

I have a Mount Elbert Plush with Visco-King Model no. M95043608107. I called the Simmons Company after making the complaint to Direct Buy where the mattress and foundation were purchased and shipped to me last April 19, 2008. After telling the Simmons company representative all the required specifications, he simply told me that the warranty has expired. The Simmons mattress is not worth the $692.96 I shelled out. A letter will be sent to leading newspapers to announce to customers never to purchase Simmons mattresses.

Warning to all future Simmons customers: Simmons BeautyRest World/Visco plush pillow top mattress is faulty. Within 8 months, your mattress will sink in and become discombobulated. Simmons will find any excuse to not give you your warranty, replace your mattress, or give your money back. Do not buy any mattress from this company. Look up negative reviews online. One of them is **.

I bought premium Simmon's mattress and after eight months, it offers no back support and sags. The customer service sent a technician, who measured the sag, but did not measure the lack of support and failure of springs. In my opinion, Simmon's warranty is nothing short of fraud.

It is fascinating to note that Simmon's feels that the mattress should contour to the shape of my body. Silly me, I thought a mattress is supposed to support my body. Secondly, they did not measure the resistance of the springs, so it is impossible to have concluded that there is no structural failure. Finally, if compaction is to be expected, perhaps that should be disclosed up front prior to purchase. This is in my opinion nothing short of consumer fraud.

My back is in pain and I am sleeping in the guest room. I will have to spend another couple thousand dollars on a replacement mattress made by a legitimate company with integrity. Never again will I buy Simmon's.

Simmons ComforPedic-Jada Plush/Firm 20 Year Limited Warranty had E on the warranty tag. The E on it means 15 year Limited Warranty and 1/15 off of the selling price for each year. Now, this is fraud. Has this happened to anyone else? Please email me at ** if this is the same case with your mattress. I do not think a company as big as Simmons would use these tactics. I can understand if this was a mistake, but if not, shame on you.

I purchased a Simmons Beautyrest Mattress in 11/2010. It's falling apart. The end is sagged 1 inch. I called the company. They said the warranty was void due to a stain, which there is none. In searching, I found the National Bedding Co had a lawsuit against them in 2009, with the same problem and same "stain" excuse. They're at it again! My back is killing me, and I have no sleep. Can I give a negative score? Please help! NYS Division of Consumer Protection sent a letter on my behalf. There was no response. BBC and CPA all said to sue in small claims.

I purchased a Simmons NXG queen-sized mattress and box spring for $3,000 in 07/08. Luckily for us, the salesman also threw in a breathable (but stain-proof) mattress cover that fits over the entire mattress and seals it much in the way a Ziplock bag would.

I made the delivery guys wait while I put this over the mattress and zipped it shut.

Three years later, the mattress has a huge bulge on the side that we non-affectionately call "the tumor". The mattress does not need to be flipped and it was not. Simmons sent out an independent inspector since we had moved out of the state where we purchased this from.

The inspector was very nice. He told us that he is not affiliated with Simmons and that he can make no rulings and is only there to document. He found that the bulge measures over 2" and runs about 1/4 way over the length of the mattress.

Simmons sent a letter agreeing to a replacement, which is wonderful. First of all, the letter was either backdated or held as I was given three days to get the tags, signed letter and cc info faxed to them. That is not much time at all, especially since I do not have a home fax.

They said that I am in charge of disposing of the old mattress. (Why do they deny claims due to stains if they never handle the old mattress??? This is wrong!!)

The phone representative also stated that I needed to have the "Do not remove except by the consumer" tag on the mattress. I have mine in there, but if the consumer is allowed to remove it, how can Simmons require it to be left on when the tag, the salesman and the sales paperwork make no mention of this fact? How would a person possibly know they needed to keep that tag!

I also have to pay $85 to have a new mattress sent to me. I really do not understand why I should have to pay this if it is their defective product. If they would quit using cheaper materials, they would not be inundated with warranty claims. Seems to me that the cost of a warranty claim is the incentive for a company to make a quality product.

While I am quite thankful that I'm apparently one of the "lucky few" who will receive a replacement, I am deeply disturbed by a warranty with so many loopholes.

In September 2008, I bought a Simmons mattress from 1800 mattresses. Approximately three months later, the mattress started to sag significantly on top and also sag along the side (wall) on my husband's side.

We complained to 1800 mattresses who sent us to Simmons direct. They viewed the form we completed and photos and sent us a response saying the mattress had not sagged more than three inches so this was normal. I asked them to come personally to view the mattress and particularly the side (wall), which was concaved. They did not and said they were within their rights to refuse.

Now the mattress is unusable and had dipped on my side also and I am only 97 pounds and very petite. I now need to replace the mattress and do not believe I should incur the costs to do so. I have seen a significant number of consumers also with similar complaints so something needs to be done about this as this mattress was approximately $2 ,200 and is expensive to replace. The dip is so bad now, my husband has to sleep on my side for fear of falling off the bed!

This is disgraceful!

In Feb 11 2009 My wife and I purchased a Simmons Beauty Rest Classic Hanson bay Pillow Top Mattress and box springs ( full size)The store dalivered it on 2-19-09 with in 30 days the center of the mattress was sinking . I put a straight edge across and it was more than 3 in.drop in the center I called the store they said they would send someone out to check it . After numberous phone calls I finally stoped by and complained to the owner Mr Wolf he tlod me I needed to place planks across the bed . I informed him that it was a full mattress. The store finall ordered us a new mattress. I was delivered in 7-24-09. Sence then this new mattress is doing the same thing-we have tried to find out if there is something wrong with that brand and have contacted Wolfs again but no one has called us back I finall stopped by 5-21-11 to complain again but no one has called us back and you have to talk to Mr Wolf.

I purchased a Simmons Beautyrest NxG in February 2010 with an original priced at $5000 and on sale for $3000. It was delivered dirty with cracked box spring and within one year, the mattress bulged out a tumor 12" long by 8" wide. The inspector said that this was normal wear and he did not see anything abnormal. This mattress does not even feel as comfortable as it felt in the store. I have my fourth call into the store and another inspector is coming out. The photo clearly show all I have stated. It is bigger than a football sticking out.

I want a new bed, as comfortable as the store sample. I am extremely stressed and unable to reach over bed or tuck it in the mattress pad they sold us. The back of my legs hurts when getting out of bed.

I purchased a Simmons beauty rest (monarch) mattress from Rockaway Bedding 4 years ago. They are currently out of business. There is a dip in the mattress, making it very difficult to sleep on. I called the company and they sent mattress marshals to my house to take pictures of the bed to see if I am eligible for a new one. They later told me that my claim was denied because I purchased a floor model and there are no warranties on floor models. I had sent them the original receipt thinking that would be a help to them. When I received the mattress it was all wrapped in plastic. I just do not understand why Simmons does not stand by their product regardless if you have a warranty or not. I spent a thousand dollars on this mattress and my husband and I cannot even sleep comfortably on it.

I bought a Beautyrest "Automatic Blanket" on November 13, 2010. This is an electric blanket. The blanket seems to function okay, but the preheat function doesn't work. According to the instruction booklet, the preheat setting is designed to quickly warm up the blanket, then automatically return to the most recent setting, all within ten minutes.

When I press the preheat button, absolutely nothing happened. I returned the blanket on November 30 for another just like it, in every way, it turns out. I had the same problem, nothing happens when pressing the preheat button. Attempts to contact someone at Simmons' customer care office in Fremont, CA were almost impossible. The number, typically cannot physically connect. I get a fast busy signal, which is usually an indication of mechanical phone difficulty. After finally getting through to someone, my call was transferred to someone (at Simmons' office in Fremont, CA), who said that no one else had reported this problem.

She said, however, that she would personally test the "controls" (the physical device that operates the electric blanket), and send me an email of her progress, and to mail me controls that actually work. To date, I have received no email and no replacement controls for my blanket. My attempts to contact customer service were once again met by telephone line problems on their end. This is not exactly what I'd counted on, and has caused me to never again purchase a Simmons' product.

We purchased a Queen size "Black Orchid" Mattress in April of 2007 and registered the purchase on-line. These mattresses are quite expensive and completely guaranteed for 10 years. After 38 months of easy use, (my wife and I combined weigh 300 pounds) the sides of the mattress collapsed and we attempted to get Simmons to reimburse us for this faulty product.

Unfortunately, we misplaced the proof of purchase that both the retailer and Simmons require. Even though we did register on line, they both refused to make good on the "guarantee! "So there are two messages here. Don't buy Simmons Products and never misplace a receipt! We "lost" $2600.00 on a faulty Mattress and need to spend another $1500.00 to replace it!

I stumbled across this website when was googling what mattress I can purchase that won't sag in the middle! I too have a Simmons (Slumberpedic) mattress that began to sag about a year after I purchased it. I had to pay a $30 fee for a technician from the place I purchased it to come and look at it and was told twice that the indent was normal. It wasn't deep enough for the warranty to take affect and give me a new one.

Hello, mattresses are made for sleeping on, you'd think they could make them so they don't sink in the middle! Not only is it uncomfortable for sleeping but looks bad as well! And when you pay that much for a mattress, you wouldn't think you'd have this issue. I'm going to be looking for a new mattress, (not that I really want to spend another $800 or so), and I will not be purchasing a Simmons now that I know I'm not the only one who has had this issue.

We purchased a Simmons Beautyrest Exceptionale Ashton, Visco Plush mattress from Macy's Home Store in Edina, MN. After less than a year, the mattress began to sag on both sides of the bed, creating very uncomfortable sleeping conditions. We contacted customer service and they sent a technician to measure the depth of the depressions. Immediately upon seeing the mattress, the technician said, "You'll be getting a new mattress."

He completed his measurements and confirmed that there was structural failure and that the depressions were in the range necessary to replace the mattress. Shortly after he left, I received a call from customer service telling me that the warranty was void due to a faint stain on the mattress at the foot of the bed. The technician never mentioned it and the customer service rep did not budge on her decision. I contacted the mattress manager at Macy's who told me he would contact Simmons and dispute the decision.

After one week, he called back and informed me that he couldn't get Simmons to reverse their decision. We are sleeping on a mattress that actually causes us discomfort, that by their own admission failed structurally within the warranty period but that they won't replace because of a cosmetic blemish. This is the worst example of customer service from a manufacturer and retailer that I have ever experienced.

We bought a Simmons Duel Marlowe mattress only 3 months ago for about $2,000. We discovered severe signs of wear where we sleep. After contacting Mattress Warehouse Dudley Farm, WV, where we purchased it, they sent an inspector to look at it. Our claim was denied because of a stain where we laid, even though the complaint was about the mattress breaking down.

I had first thought the stain was due to cheap sheets on the bed, but after reading several complaints on here, I am convinced these mattresses are designed to stain after people sleep on them thereby voiding the warranty. Simmons, in my opinion, knows they are selling an inferior product, and uses the staining to get out of their warranty. Before I owned a Sealy mattress for 15 years, only got rid of it because it was a full, and I wanted a queen, and it looked brand new when I gave it away.

We have a Simmons Beautyrest Black mattress, it cost around $2500.00 so was supposed to be top of the line. Three strand triple twist no sag construction...NOT... BOTH sides of the mattress have turned into a deep gully. I have repeatedly contacted Simmons by email and they ignore them. I weigh 135, mu husband 220. We have rotated as instructed-- no relief -- no benefit. The product is DEFECTIVE.. flawed design.

My husband and I purchased a Simmons mattress with a 10 year warranty. After about 5 years, the mattress began sagging and we asked to invoke our warranty. After several months, Simmons sent an independent contractor from Mattress Marshals to inspect the mattress. We did some online research on this company, whose sole purpose is to save the mattress company the cost of a claim. Online complaints included that unless the mattress indentation was more than 1 1/2 inches in depth, it was within normal warranty standards. Online reports also stated that warranties had also been denied due to "stains" on the mattress.

When the Mattress Marshal arrived, I gave them the benefit of the doubt, but watched him measure. In some measurements, the indentation was over 2 inches deep. In his photos and his reports, he wrote, however, that no indentation was more than an inch and a quarter, EXACTLY as the website said they would claim. When we received our warranty denial, I called to express my concern and was told that there were now "stains" on the mattress photos that he submitted. I asked to see these stains and the photos and was denied. They claim this is their property and they do not share the photos.

Additionally in their denial letter, they state: "Today's bedding products are much thicker than they were a few years ago and body impressions will appear with use do to the compaction of the upholstery layering. Please be assured that this is not an indication of an inferior product."

I am not sure if we were not supposed to "use" the product in order to maintain its structure, or if they want us to buy a new mattress from them because "Today's bedding products" are seemingly better than in years past.

Their solution was to wait 90 days and send out another inspector or have me take my own photographs and send them in. They refuse email contact, will not allow me to send pictures in via email, but I have to send them certified original prints to their corporate office.

I am 38 years old, exercise daily and have NEVER had back problems or pain in my life. Now I wake up every morning to terrible back pain, as does my husband. We joke that there is are "Jen and Tim" size holes in the bed, in the shape of our bodies.

We purchased this mattress with a 10 year warranty. This product has been discontinued and Simmons will not tell us why. We would be happy with credit toward a new, DIFFERENT brand of mattress, as we have provided proof of purchase, accommodated their inspection, etc.

We bought the Simmons Kinard Queen Size mattress in July 2007. We have a 10yr warranty on this mattress. It is already caving on the right to the middle of the mattress. I called Gardner White in Taylor, MI and they said they would send out a service person to inspect the mattress. They came and were here no more than 3 to 5 min. He looked, seen we had a stain on the mattress and said that we have to have someone else out to take out the stain and then if they got the stain out, and then we could have another person come out to do a measurement of the middle of the bed. I do not care about this stain, I am disappointed in this mattress and that's why I bought the warranty. This stain did not make the bed breakdown. I have been on the phone several times with Gardner White and I am sick of hearing their excuses about this stain. They are not discussing the construction of the mattress but are talking only about the stain.

My husband has had 2 back surgeries and is looking at another one, and most nights cannot sleep in this bed for an entire night. He ends up in our Lazyboy. Why are warranties even offered, when the company will not back them up? We as consumers pay a lot of money for these mattress sets and for a couple of years sleeping well sure doesn't add up. We have liked Simmons mattresses that we have slept on in hotel rooms in the past but having this set here at home, there is a lot of disappointment. We will never buy another Simmons product.

I bought the top-of-the-line Simmons Beauty Rest mattress. Less than a year, it started breaking down on the edge and a deep hole forms where I sleep. I called the Gallery, and they sent someone to take pictures. They agreed the mattress was defective. A year later, after numerous store visits, phone calls, etc., nothing has been done. The manager refused to talk to me, and I now find out the store is closing and I will just be out my $1000 plus dollars on this terrible mattress. I can't afford another expensive mattress at this time, and it is impossible to get a good night's sleep. I wake up sore and not rested.

I purchased a Simmons Cal King Callisburg mattress on 2/22/2006 from Beds 4 Less. In August 2006, Beds 4 Less replaced the mattress as it developed deep indentations exceeding 2-1/2". The same thing happened with the replacement except it took longer. Beds 4 Less has gone out of business. I contacted Simmons directly and they sent out an authorized service technician. He took pictures of the bed and stated it has deep depressions. I received a letter from Simmons on 12/12/2008 refusing to honor the warranty.

I re-contacted Simmons again in 2009 and I was asked to take additional pictures of the mattress, fill out forms they sent me, and resubmit the package back to them. I received a letter from them again refusing to honor the warranty as stated in the first letter about bent border wires. This being a Cal King bed, it is never flipped over, it is turned head to foot and back again each month. I also called in an expert on mattress and they disputed Simmons claim of bent border wires. This mattress is still in warranty until 2016.

We purchased a Simmo0ns Norcross King Mattress and foundation. Just over a year later, we found deep indentations where we were sleeping. Flipping the mattress did no good. We filed a claim with Ashley Furniture. That process took over 3 months! When we were finally told we had to pick a replacement from the floor models, we chose a less expensive model from what we paid for the first time. $400.00. So, we lost the 400.00, then had to pay shipping charges of 119.00 to get the new mattress, plus pay a delivery fee of almost 90.00. If this mattress holds up as long as the Simmons warranty of 10 years, it will be the last Simmons in this house. As well as we will never buy from Ashley Furniture again, either. Increased lower back pain so much that I could not stay in the bed longer than 4 hours. Increased lower back pain so much that I could not stay in the bed longer than 4 hours.

I purchased a Simmons Freemont Park Pillow Top Plush Mattress on 9/7/2005 at Rye's Furniture in Dickson, Tn 37055. There is a hole in the center of the mattress making it impossible to sleep comfortably. The mattress has a five year warranty. I went to the store, I purchased from but they no longer carry Simmons. Therefore, I have given your website for assistance. I need someone to contact me as soon as possible in regard to this product and the warranty.

We purchased a king size mattress set with a pillow top a year and a half ago and have had nothing but problems since then. We were told by the salesperson that this was top of the line mattress set. We spent over $1,500 for the set. Six months after we bought the set, the mattress had deep indentations where my husband and I sleep. We rotated the mattress and that didn't help. We were told that this "top of the line" mattress wouldn't have the indentation problem, that's why we bought the expensive set. What a rip off. We have both had back pain and I have started to have numbness in my arms and legs to the point where I dread sleeping in the bed. The mattress set was not cheap and we cannot afford to buy a new set and are out $1,500. Simmons won't honor the warranty stating normal body indentations.

I spoke with a customer support representative of Simmons regarding a mattress we purchased from Mattress Warehouse in Hagerstown, MD in April 2009. The edge of the mattress is breaking down. I was supposed to hear from a technician and have not heard from anyone. I would appreciate a call.

I purchased the Black Helena model specifically because of the triple twist coil feature and was assured the mattress wouldn't sag because of that. We loved our ancient Simmons Beauty Rest it still gave us a good nights sleep. At this point after spending a considerable amount of money on what is presumably a premier mattress I feel cheated, and stuck. I decided to check the Internet for other Simmons Black owners ratings-- or a solution to bringing the mattress back to it's original great feel it had in the store There are several blogs and complaints of the same nature.... the permanent compression of the pillow top, and "never having a good nights sleep" were both a consistent theme with this Simmons Black brand mattress. Initial quality and looks is 5 stars!!! after that it doesn't rate a zero.

A king size mattress isn't a minor purchase and discarding it and buying some other brand is not within our budget.

I purchased a Simmons Beauty Rest mattress a year ago. Ater 1 month, the sides of the mattress collapsed, leaving large indentations where we slept. I called 1-800-Mattress, and they replaced it with a new mattress. Now,just shortly after the 1 year warranty expired, the new mattress is once again starting to collapse. Simmons sent out a technician who photographed the mattress. He never touched the mattress or even sat on it to feel the lumps and bumps that are keeping us awake every night. The company said the mattress is "conforming to our bodies and the mattress depressions are within their guidelines" and there is nothing that they can do for us. I had a Sealy mattress for 20 years before I needed to replace it. I am willing to pay the difference for an upgraded mattress, if they make one, or I want a refund so I can make a purchase that will hold up to normal use.

This is my second time writing to you. The first time you just sent me to where I bought it and Ortho made me pay a $50 fee to establish if the mattress is visibly shot. It still is not 1.5 depressed, so I continue to be screwed!

From the day we got it, it never felt like the one in the showroom not nearly as firm! Then my wife always suffered from the materials, it made her too hot this made her have to leave the bedroom and sleep elsewhere to get some shut eye, but after only a few months the back pain began and I am feeling it strongly right now as there is no firmness to the mattress what so ever!!!

As a reference Im not a small man, but also not gigantic 6 230 lbs my wife 5 at 130 lbs.

The last mattress I bought was $600 for a queen 11 years ago that now my daughter inherited and its in far better shape than the one we bought from you, so as now someone said when buying another mattress, they dont make them like they use to! Well, the pricing went up considerably, so I want to get what I paid for!!!

If I have to go out and buy another mattress after 2 years and throw away 1500, Simmons should be ashamed of themselves and I will raise hell as this has been a nightmare!!! There was one mattress firmer for another 200/300 does that one last 2.5 years or 3?

The warranty is crap, youve treated me the same way and Ortho well, they adhere to your warranty, so obviously it will get to be 1.5 depressed, by that time get ready to pay doctor bills for two!!!

Simmons response.

If there are no other manufacturing defects in the bedding product, the normal tolerance level of impressions ( 1 ) must be exceeded in order to receive a replacement mattress.

Note, not one word of - we apologize, nothing!

In Dec 07, we "traded" in the Sealy for a Simmons Beautyrest World Class Cypress Plush (commonly known as the Monrovia). This bed was heaven- for the first 6 months that is! We have deep body impressions and the side is bowing outward. My husband has had a lot of back pain and I thought it was just him. Then in April 09, I started to incur BAD pain from this bed. I called 1-800- mattress and had to take the measurements and all the pictures of the mattress, only to find out later that they filed for bankruptcy and I beleive Sleepy's was in the procees of buying them. So I was referred to Simmons directly.

I have to say that they were very helpful and started a claim and in 3 days an inspector called and set an appt up for the following week. One week after the inspection I called Simmons and was told that they were going to replace my mattress. GREAT- I thought. However, in the letter that I recieved from Simmons, I have to pay them $85 for the mattress delivery and it has to be a money order or bank check- they can not even process a credit card....and they need a few tags from the mattress sent to them. Once they are in receipt of these items, then they will "order" a mattress for me. Are you telling me that there arent't ANY in a warehouse?

I would love a freshly made mattress, dont get me wrong, but it sounds like a run around. In addition, I have to dispose of my mattress as they do not do "pick-ups". I know that we are lucky that our bed qualifies for replacement, as so many other posters were not. But I bought a product, it is (as most are) DEFECTIVE, and I have to pay for delivery and dispose of THEIR trash for them. What about all those out there who were denied for "stains"- stains? Who are they kidding- they dont even pick up the mattress- the CONSUMER DIPOSES it! I would really love to know the rationalization on that! I know this replacement will probably feel good for the first 6 months- then I will be on my way to a SEALY spring Free!

We received a letter dated July 9, 2009 from Simmons stating that there is no structual failure in the mattress-this is a normal body impression. When we tried out the mattress at Fortunoff there was no give in the mattress. As a result of their findings, Simmons is unwilling to offer a replacement.

The mattress was sold to us with the information that it would be comfortable, with proper body alignment.

This mattress is useless and you can not sleep on it. I have to buy a new bed now which is $1800. I thought my bed would last at least 10 years when I spent $1950 on the first Simmons mattress. Plus I have been going to the chiropractor to get my neck and spine adjusted due to the pain.

We purchased Simmons Beauty Rest mattress from Value City Furniture-Niles back in November, 2008. Since, Beginning we were having backaches. I did some research on internet and most people say that your body needs to adjust with the new mattress, hence give it some time. We gave time and till now the backache is still there.

I called VCF-Niles and they had sent a technician to my place to check the mattress. Then I spoke to the manager at VCF and he said that he cannot get a return authorization from Simmons since they is no 2 inch deep thing to be seen. I told him that whenever I sleep in my guest room (which has a different mattress), then I am perfectly fine. Its only when I sleep on Simmons mattress. They may be no visual defect but they is DEFINITELY some defect somewhere. My health is going down day by day and due to lack of proper sleep I am going under depression.

I really need to get out of this mattress ASAP. I have spent 1000$ on this and I want to get this straight.

We bought a Simmons Beautyrest from Ashleys in Jackson,Tennessee . The mattress had a defect when we got it home so we had to return it to the store to replace it. When the new one arrived we got it home and slept on it for a couple of days realizing that every night we slept on it the mattress was sinking further down like we were in holes on each side of the bed and had trouble turning over. We contacted Ashley about the problem and they told us to bring it back and pick out another one. We found one that we liked called a ( Plush Firm ). We knew it wasn't real soft but it wasn't really hard either. We liked this one and ordered it to replace the one that was sinking in.

When the new one arrived we put it on the bed and realized that something wasn't right as soon as we went to bed. There was no plush to the mattress, only firm. The mattress had very little padding on the top and was very hard. It was not even close to the one we had tried in the store.The manager of Ashley came out and looked at it and agreed that there was definitely a difference and that he would do everything he could to help us. But after talking to Simmons regional manager his attitude changed. We have contacted Ashley with emails and on the phone voicing our problem.We gave over $1400.00 for a mattress that we thought we would be sleeping on right now but we can't because it is so hard. Plush Firm does not mean rock hard in our book. The Simmons region manager told us that a mattress is like a pair of shoes,you have to break it in. We've owned numerous mattress in our lives but we never had to break one of them in. When you spend the amount we did for a mattress it should feel and sleep like the one you test at the store you bought it from.We were told that because other people try them at the store they will seem softer than they are. Maybe they should put up a sign informing people of this so as not to mislead people. The lady at Simmons told my wife today that Simmons is not in the buisness of comfort they are in the buisness of selling mattress. Their customer service was rude and confrontational to say the least. If they think we're through fighting them they better think again. We put some of the blame on all furniture stores that allow Simmons to treat their longtime customers or anyone this way. Simmons told us that since all the serial numbers on the mattress matched the ones that go with building it we reveived the same one we tried at the store. We are very disappointed with Ashley Furniture.

We are longtime customers and purchase only their product. That relationship is most likely over since they've decided to stick their heads in the sand. It's a shame ,they have good products. We did find the perfect mattress there the other day; it was a Simmons.Good luck to all of you in our shoes!!!!

We bought a Simmons Beautyrest from Ashleys in Jackson,Tennessee . The mattress had a defect when we got it home so we had to return it to the store to replace it. When the new one arrived we got it home and slept on it for a couple of days realizing that every night we slept on it the mattress was sinking further down like we were in holes on each side of the bed and had trouble turning over. We contacted Ashley about the problem and they told us to bring it back and pick out another one. We found one that we liked called a ( Plush Firm ). We knew it wasn't real soft but it wasn't really hard either. We liked this one and ordered it to replace the one that was sinking in.

When the new one arrived we put it on the bed and realized that something wasn't right as soon as we went to bed. There was no plush to the mattress, only firm. The mattress had very little padding on the top and was very hard. It was not even close to the one we had tried in the store.The manager of Ashley came out and looked at it and agreed that there was definitely a difference and that he would do everything he could to help us. But after talking to Simmons regional manager his attitude changed. We have contacted Ashley with emails and on the phone voicing our problem.We gave over $1400.00 for a mattress that we thought we would be sleeping on right now but we can't because it is so hard. Plush Firm does not mean rock hard in our book.

The Simmons region manager told us that a mattress is like a pair of shoes,you have to break it in. We've owned numerous mattress in our lives but we never had to break one of them in. When you spend the amount we did for a mattress it should feel and sleep like the one you test at the store you bought it from.We were told that because other people try them at the store they will seem softer than they are. Maybe they should put up a sign informing people of this so as not to mislead people. The lady at Simmons told my wife today that Simmons is not in the buisness of comfort they are in the buisness of selling mattress.

Their customer service was rude and confrontational to say the least. If they think we're through fighting them they better think again. We put some of the blame on all furniture stores that allow Simmons to treat their longtime customers or anyone this way. Simmons told us that since all the serial numbers on the mattress matched the ones that go with building it we reveived the same one we tried at the store. We are very disappointed with Ashley Furniture. We are longtime customers and purchase only their product. That relationship is most likely over since they've decided to stick their heads in the sand. It's a shame ,they have good products. We did find the perfect mattress there the other day; it was a Simmons.Good luck to all of you in our shoes!!!!

We purchased a Simmons Black Luxury Collection mattress and box spring in October,2008. In January,2009 my husband started having back problems. He thought it might be the mattress so he slept on a different matress and his problem seem to be better. After a few days he slept on the new mattress and after one night his back problems started again.

We registered a complaint with Mattress Unlimited where we brought the mattress & box spring in February,2009. They gave us forms to fill out and measure how deep the mattress sunk. We return the forms and then they called and wanted pictures of the mattress, so we took pictures and gave them to Mattress Unlimited. They sent the forms and pictures to Simmons. Simmons had Mattress Unlimited send a representive out to look at the mattress and take pictures.

After several days we received a letter from Matress Unlimited saying that Simmmons was not going to replace the matress. They said we could appeal. Why do they warranties if they will not honor them when a legimate complainthas been made? We're not trying to rip-off the company, we just want a new mattress or our money back....... We paid over $2000 for that mattress plus doctor bills. (He didn't have lower back problems until January,2009.)

I complained about the depressions on my Simmons Beautyrest mattress and I had not even had it one year! They sent me a packet told me to measure the depressions and take pictures, then they would decide! I called and said that was ridiculous and they said the could send out a representative, but that would cost me an additional $35.00 service call. If I did get granted another mattress, I would have to bring this one back to the store and pick up a comparable one.

Back problems and uncomfortable to sleep on

While I have tried to rectify with Value City Furniture for their own issues regarding fraud/false advertising, and not providing center supports at time of delivery, Simmons Company is the real corporate nation-wide.

1. Fraud. Fraudulent claims of how this mattress is to perform, providing support? and thus provide an undisturbed and better nights sleep? and that will improve my quality of life by getting a restful, comfortable sleep,? and such mattress does not provide any such support, and sleep is disturbed within one hour of sleep, and it is impossible to get the necessary eight hours of undisturbed sleep,

2. Sleep deprivation, dizziness and damage to my health and well-being,

3. Damage to my spine and neck has occurred and continue to pop out of place, inflame, and cause a great deal of continuous pain from such sagging in short-term use and ever since delivery. (Manager told me I should roll to the other side and avoid the middle)

4. Value Citys failure to provide the center supports at delivery and installation (as seen on receipt) and comply with Simmons requirements for warranty, with Value City manager, Kelly S, claiming that I dont need the center supports, when not doing so makes the warranty by Simmons void (Simmons Warranty division confirmed this verbally), and

Please let me know if you need any other documentation. Thank you so much for your assistance in resolving this problem.

After 2 months of Chiropractic visits for back problems, I decided to purchase a new mattress and spend $1,100.00 which I thought was a significant amount of money to get a Good mattress. In August 2005, I purchased a new king size Back Care mattress by Simmons, which the saleman told me was the Cadillac of mattress'. It seemed like a good mattress, but that was only for the first year. Unfortunately, I had misplaced my receipt so couldn't do anything about it. I tried to use the bed, but by 2008, I could no longer sleep in it. I have been using my daughters bed and sleeping just fine.

To my surprise, I found the receipt and contacted Simmons who referred me to the place of purchase. On Saturday, February 14, the bedding manager came to check the mattress. His immediate reaction was Oh, I see what you mean. However, he informed me that since there was a 2 inch stain (my daughter had a bloody nose) near the top of the mattress, the warranty was VOID. How can a 2 inch stain near the top of the mattress have anything to do with the integrity of the mattress? The entire center of the mattress is sinking and distorted. I have not slept in the bed and cannot sleep in the bed because of my back.

After a call to Fran at Simmons customer service (customer service....that's a joke) , all I was told is a stain negates the warranty. All I wanted was an explanation of what a stain has to do with the quality of their product. She then referred me back to the retailer who will refer me back to the company and so on and so on. Apparently it's my fault that the mattress is [bad]! So beware when you purchase your next Simmons mattress. Wrap it in plastic and put it on display somewhere. Don't sleep on it and definetely don't get a stain on it.

After 2 months of Chiropractic visits for back problems, I decided to purchase a new mattress and spend $1,100.00 which I thought was a significant amount of money to get a Good mattress. In August 2005, I purchased a new king size Back Care mattress by Simmons, which the saleman told me was the Cadillac of mattress'. It seemed like a good mattress, but that was only for the first year. Unfortunately, I had misplaced my receipt so couldn't do anything about it. I tried to use the bed, but by 2008, I could no longer sleep in it. I have been using my daughters bed and sleeping just fine. To my surprise, I found the receipt and contacted Simmons who referred me to the place of purchase.

On Saturday, February 14, the bedding manager came to check the mattress. His immediate reaction was Oh, I see what you mean. However, he informed me that since there was a 2 inch stain (my daughter had a bloody nose) near the top of the mattress, the warranty was VOID. How can a 2 inch stain near the top of the mattress have anything to do with the integrity of the mattress? The entire center of the mattress is sinking and distorted. I have not slept in the bed and cannot sleep in the bed because of my back.

After a call to Fran at Simmons customer service (customer service....that's a joke), all I was told is a stain negates the warranty. All I wanted was an explanation of what a stain has to do with the quality of their product. She then referred me back to the retailer who will refer me back to the company and so on and so on. Apparently it's my fault that the mattress is peice of @#$%! So beware when you purchase your next Simmons mattress. Wrap it in plastic and put it on display somewhere. Don't sleep on it and definetely don't get a stain on it.

Simmons is impossible to work with, we tried to get another replacement, they refused us and being I have such a bad back, the first replacment has made by back worse. We all need to do something and quick. Simmons was an account my spouse had at work, and they were impossible to deal with, extremely rude and so on, just they way they were with me on the phone.

If you look at your website here under Simmons, Sealy and Serta Mattress companys you will find many complaints. Those complaints as well as mine involve sagging and non-action by the 3 companies involving warranty claims. They all seem to follow the same pattern and I would wonder if they are in collusion with each other. They all use the same tactics to get out of their full replacement warranty. I also understand (from a local mattress store owner) that some of the mattress companies have such a bad product that they are going to one year warranties. Additionally during the 20 years he has owned the store prices have stayed the same and the product has gotten cheaper.

Mattresses are a huge expense and people can't afford to replace every year. They also are a large health problem with back problems etc. I would hope that if you put my complaint on your site, that you would do with all 3 companies and ask that those complaintants go to the FTC website and file a complaint there also.

Their actions are costing the public and medical insurance companies untold sums and suffering for the damage they are doing to backs and the spine. The result is the consumer is back to replacing the product and usually only has a choice between the 3 companies which results in more financial burden. Incidentally these faulty mattresses are often in the $1000 to $4000 price range. I would think that a class action suit would be in order.

We purchased a Simmons Pillowtop Exceptionale mattress in July 2007. Within weeks the mattress developed body impressions that worsened until by December 2008 my husband, who has had lower back surgery, was sleeping on the couch to avoid pain. We took photos of the 1.75 depressions, which Carlsons assured us qualified for a replacement. The mattress has a 10 year non-prorated warranty.

The hitch is that I didn't save the obnoxious law label that was attached to the top of the pillowtop. I retained the wrong tag, which contained the same information regarding the identity and origin of the mattress. I do not believe that this stipulation would hold up against any state consumer protection or FTC laws. I also believe that the huge number of complaints regarding the pillowtop mattress failures and stonewalling tactics by the industry warrant a massive class action lawsuit. My husband and I now both suffer from chronic back pain as a direct result of this mattress. Any attorneys out there who want to take this on? This is beyond the limits of intentional infliction of pain and suffering!

i am trying to get warranty service for my simmons beautyrest heating blanket, but after calling 3/4 weeks, he told my wife to send everything back but did not give her an address. i called back several times since, about the return addresas but got no answer. the name of the company is not clear enough to me so i do not know any more other than it is in asheville, nc.

the internet says simmons had a hugh blanket recall in 2007. it also said that international home fashions and bilt safe technologies are out of business. that is the outfit that made to blankets in china. i can not believe that this ,mike, in nc. is this busy he can not call me but once in four weeks. customer service aint what is used to be! help!

damage? 5 calls to in calif., 8/9 calls to nc. and still a $75+ blanket that is no good. no free be 800#s in this outfit!

The center of the mattress caved in, broken down, and the manufacture shifts the responsibility under the guise of warranrt from the seller. The mattress is not usable and is only 3 to 4 tears old. Sleeping on it causes extreme pain on right side of body ,back legs and arms go numb. A actual health hazard. and they will not budge of correcting the problem. Extreme pain to back, legs and arms, your body goes numb from sleeping on it, and wakes you up at intervals not to exceed 1 hour.

My husband and I purchased A mattress from USA Mattress.com in Feb.2008 and by June 2008 I emailed a letter to this Company on how this mattress sank.Yes it sank not only over 3 under myself, and further under my husband.The mattress under my side squeaks and feels like something hard is pressuring up against my back.The Company never responded to my email.Again I email them after no responses and here it is Dec.2008 they respond they don't deal with Warranty issues.The mattress was only 3-1/2 mos new.(supposedly new)I then pursue the Warranty issue for the entire mattress set Cairo Plush/Firm Cal-king.What a Joke!!!

Numerous emails to Simmons, all the excuses they can think of took place.These are the new materials we use to make our mattresses, these are body impressions. Well this is the 2nd mattress set we have gone thru with the same issues in less than 2yrs.We're out $3,000, I am experiencing extreme back pain,with my ribs feeling bruised every morning, and my husband who is not a small person, experiencing shoulder cramps, and back spasms.Like everyone else who has filed a complaint against Simmons, we went thru the Inspector coming out and inspecting the set, the tape across the mattress and the pictures.How can one make or base a decision on defaults without lying down, sitting down on the mattress.It's only common sense that a mattress can spring back without any pressure on it and from here is where he takes his scale from.

I complained 3-1/2mos after the purchase and at that time there were no soil/stains on the boxsprings, and today because of their delay in responding to do anything there is now a slight soil - only on one side of box spring.Denied Warranty!

I had already knew this would be the decision just like the first set we went through.Our question: Are these new sets being delivered or are they refurbished,returned products, or are they not the real Simmons product.I would like no replacements on any of their products, I would like my monies returned for if not both sets, the one we still have.I sure hope something is done about this not just for myself but for the others in the same position as us. Thank you.

I purchased a Simmons Beautyrest Hutson mattress in July, 2008. I wanted a soft mattress and this was it. After I had it for 2 weeks, while laying on it--it sounded like a spring popped underneath me. Then 20 minutes later it happened again. So, I called customer service (L. Scorziel, Pres. of Banner) and after much arguing, she sent out a mattress inspector. He measured for body impressions with a string he pulled across the bed and took pictures. The report came back complaint unfounded. But he did report that I had a non-matching box-spring. L. never looked into this claim. I told her the bed had sunk where I lay and I want another mattress.

So after many phone calls and debates with her; she agreed to give me a warranty replacement. I got the replacement and the mattress is FIRM and hurts my back. It has a tag on it claiming to be a Hutson, but I know it's not. Then, L. claimed that the crossbar in the bed frame was probably making it firm. I took the crossbar out and of course, as I suspected, this made absolutely no difference. I purchased this $1,151 bed set with my charge card and filed a charge dispute with my charge card co.

This has been a nightmare. This is my 3rd and last Beautyrest. I never had problems before and the mattress always wore out and never had to make any claims. What has happened to the quality? Never heard of a bed tek until now, what type of gimmick is that? I feel something should be done with the mattress industry, they do not stand by their warranty and have a good game going with their dealers.

Our mattress was under warranty for 10 years. At 5 1/2 years, we had Simmons evaluate it for a replacement. Simmons approved it and then in September 2008, they authorized it with a replacement of either an equivalent to what we had or an upgraded product. Unfortunately, when the product arrived and after sleeping on it, it is not anything close to what we had. The mattress is hard like a rock, we tried putting an egg crate and memory foam on it, it still is hard as a rock. I have back problems, and the mattress we had prior was excellent for my back.

This one is NOT comparible to what we had, although Simmons said it is, but it is their word against mine. I asked the supervisor to send me the comparables, she refuses too and said it is confidential. My husband and I cannot sleep on this mattress, even his back is stiff when he arises in the morning and he has no back problems. Simmons refuses to do anything further. We dont know anything about the replacement mattress until we receive it and try it out. We cannot afford at this time to purchase a new set, and we cannot sleep on this mattress. I mentioned to them that this must be a discontinued mattress and of course they denied it. Can you please help me??

I had to receive treatment in a hospital for back spasms on January 4, 2009.

My husband and I purchased a new bedroom set plus king size mattress and Box in July of 2006 from Wickes Furntiure Store (they have since gone out of business) but the manufactuer should still stand behind it's products. The King size set is a Simmons Beautyrest exceptionale - Riggins visco plush pillow top. This mattress is sinking deeper and deeper towards the floor, the most uncomfortable thing I have ever slept in, I constantly suffer from back pain, and my husband has had several surgies, one of them is open heart surgery and he is not able to sleep a good nights sleep either. Being able to get proper rest is all part of the healing process and with this mattress that is not possible.

The other problem is the bedroom set it self, it is falling apart, the wood is flaking off it looks like it is 100 year old piece of junk, when we complained about that we were told that there was not any one in our area that would come out and even look at it. We spent a lot money on this crap, over $3000, and within a little over a year it is falling apart. We are on fixed income, both retired and thought we would have something that would last us the rest of our life. my back is in constant pain plus my legs hurt all the time as do my husbands. We can not afford to go out and buy any thing new and I feel like this mattress is killing us.

Bought a Simmons mattress from Steinhafels Furniture in July of 2005. The mattress is guarenteed for 10 years. It is sagging and squeaking. Simmons and Steinhafels are denying the claim they say their is a stain. There is no stain they just do not want to cover it. When I atalked to the salesman he told me that they have had trouble with this particular mattress. I have asked to have my mattress replaced. I think this is a product liability issue and needs to be addressed. I feel the store is really responsible they sell the product.

I paid over $1300 for this mattress and I feel that it should last more than three years if it is guarenteed for 10. it is not comfortable and therefore is diturbing our sleep.

Simmons bedding will not honor their 10 year warranty. The mattress has a 2ft x 2ft area that provides no support when pressure is applied. I have only had the mattress for a little over 5 years.

I now have recurrent back problems due to the defect in this mattress.

My parents bought one of these top of the line $1600.00 beds with moms retirement money thinking it would be the last bed she would have to buy...HA! One year later, the inch and a half dent etc...same story as others...finally got it replaced with one of the other two to choose from; SIX months later...same indentation, same roll out of bed mattress that is too dangerous for my ageing parents.

I called Simmons and she kept threatening to hang up on me if I didnt lower my voice yet she kept cutting me off. I WILL NEVER BUY ANOTHER SIMMONS AND I WILL TELL ANYONE AND EVERYONE WHO WILL LISTEN AS TO WHAT THEY DID TO MY PARENTS.

will be buying a safe mattress so lost out on $1600.00 ~ the original cost of this mattress sold by this fraud company. Hopefully we will get it done before one of them actually gets hurt.

I purchased a mattress and box spring through HSN shopping network that was a Simmons Beautyrest, I owned it for 1year and 3 months. It started to sag in the middle, I called the customer service they sent out a independent inspector, He advised me that something is going on with this mattress.

He sent the report into Simmons,They sent me a letter back dennieing the claim and the reasons were that it was only saging a inch and that there was a stain on it. The warranty is for 10 years, my question is if it sagged a inch in a year what will happen in 5 years. I an very unhappy with there product and the way they handle there complaints. Hope you can help me.

my wife and i can't sleep in the same bed anymore.

We purchased a mattress set from Art Van. They did not have the mattress in the showroom in a King that we liked. We wondered into the Clearance Center and found the one we wanted. It could be delivered in 2 days. We purchased the mattress and Bed. We were asked to purchase the additional 1 year service plan on the set (mattress and frame). We declined because Simmons mattresses come with a 10 year warranty and did not feel that spending additional money to cover a frame was warranted. We were told that we would not have Art Van's satisfaction guarantee, but again Simmons has a warranty.

The mattress was constructed in Sept. 2007. We purchased it in January 2008. It is now July 2008 and for the past month we have been sleeping in HOLES. The dips are 1.0 inches when taking a straight edge and measuring down, just like it shows on the Simmons website. When you lay on it, the dip becomes 3 inches. I contacted Simmons and they said I had to contact Art Van. Art Van said that since I did not buy the one year plan the mattress was not covered. Mattresses have a 10 year plan so how would not purchasing a 1 year plan make a difference.

I was told by the service department that the clearance center item was sold as is because it was on the floor and not the warehouse. I asked them to make sure that they updated their statements to cover the fact that the manufacture's warranty was also not valid because all it states is that Service is Not Available and the Total Satisfaction Guarantee is excluded. The document DOES NOT state that the Manufacture's Warranty is voided. I do not want to return the mattress for something else, or for cash. I wanted a replacement. Now when we can afford it we will have to purchase a new mattress and it will not be from Art Van nor will it be a Simmons.

The new mattress was purchased to replace a mattress that was 8 years old and started causing back pain. For the first month and a half my back felt better. Now that I am sleeping in a 3.0 inch dip of the mattress my back pain has returned and I hate to get into bed at night. We will have to purchase another new mattress and still have the payments on the one we currently have and cannot use.

puchased a mattress set for over $1800.00 and are not standing behind there product warranty only 4 1/2 years old and broken down

out over $1800.00 due to lied to and poor product as the mattress has broken done and has to be thrown out after 4 1/2 years.

Poor warraty information on our purchase hustled by salesman are not standing behind their products

we are out over $1800.00 on a mattress that has broke down in less than 5 years made by simmons who are not honoring the warranty

I bought a Simmons BeautyRest World class in June 2004. At that time I would say it was the most comfortable mattress that I have ever had. About 8 months ago my wife and I started experiencing some back pain. The mattress had been starting to sag but we did not pay a lot of attention until that point. In early 2008 I filed a warranty claim with Simmons. Since I had moved from North Carolina to Oklahoma I had to file the claim directly with Simmons. Simmons sent out an independent inspector to inspect the mattress. The first comment when he walked into the bedroom was, Wow you guys are sleeping in a ditch. The sag is quite apperent. The inspector brought out his camera and a plastic guage with inches on it. He stated that it was over the 1.5 inch requirement to be replaced. He stated that he would turn it in as a factory defective mattress as well. There was a small tear on the bottom cover of the mattress. This mattress is a no flip mattress. He took a picture of this small tear and said that it was his job to report the entire picture of the mattress, understandable. This small tear was caused by a wire or staple sticking out of the mattress the first time I turned the mattress. I hammered the staple/wire back into the bed and thought no further.

The inspector took maybe two pictures of the sag in the bed and stated that it was over the limit of normal sag. There were deeper sag points but he said this should be sufficient. My warranty claim was turned down due to the tear in the mattress and due to the fact that the picture provided by the inspector did not show over 1.5 inches. I appealed the warranty finding and they stated that if I would send in additional pictures of the sag they would reconsider. I took pictures showing over 2 inches of sag in the bed. Keep in mind that I weight 165 and my wife weighs much less. Once again I was turned down and was told that nothing that I could do or say would make a difference on the issue. The manager who I spoke with did not even know who I was when she told me this. She told me that she would have to pull my file. Obviously this was going to be the final word before she even knew who I was. This is roughly a $2000 mattress with the longest warranty available from Simmons. From the research I have found I would say a class action is in order to stop this abuse of the consumer. All I want is for them to stand by their warranty but it sounds like they could come up with a reason to deny just about every claim.

$2000 mattress will need to be replaced. My wife has a bulging disk in her back. The doctor says it was caused by the mattress.

We bought a Simmons Beauty Rest mattress about 4.5 years ago. We liked it very much at first, our favorite feature being that we could both move around or get up without disturbing each other. We are both restless sleepers so this is an important feature for us.

However, almost immediately, we started noticing body impressions. The bed sags where we each sleep and there is quite a noticeable hump in the middle between where we sleep. We decided it wasn't too bad as we both liked the way the mattress stays still even when one of us is restless.

However, as the months passed, the body impressions got deeper and deeper. Now when you are lying on the bed, it feels like you are sleeping in a hole. The impressions are even clearly visable when the bed is fully made up.

We called Art Van (where the mattress p>was purchased) thinking we would get some help since the mattress is still well under warranty. They sent out a technician who proceded to check the mattress for stains (which would apparently void the warranty! Luckily we keep ours covered with a heavy pad) and to measure the depth of the indentations. Apparently (when no one is lying on the bed) our 'body impressions' are about an inch deep. This is considered NORMAL! According to Simmons the impressions must be over an 1.5 inches before this is considered a defect. Please know this: When lying on the bed, you sink. Reguardless of how deep the indents are when no one is on the bed, sleeping on this mattress is like sleeping in a hole.

After paying almost $2000 for a king size mattress, we expect it should last more than 5 years. In less than 5 years, this Simmons mattress has become lumpy and uncomfortable, creating back problems.

Now every morning we wake up with back pain. We are going to have to search for a new mattress even though we just finally paid this one off last year!

I bought a queen Simmons Back Care Esteem Pillow Top mattress. I spent over 1K on this about 5 years ago. The store that we bought it from went out of business before the year was up. I called Simmons because less than a year had gone by and we had fox holes. They sent out a person to come measure the depressions. they were slightly less than 1.5 inches each. They said they were okay and so no offer was made to help or any ideas as to how to fix the problem.

I tried buying extra foam pads to go on top (sheets won't fit over that) now we are on the hunt for a new bed, less than 5 years out. Too Bad, Simmons, Not buying another one.

Lost over $400 and now have to buy another mattress.

We now have a worthless crib! How many babies have been injured due to someone deciding that plastic hooks would hold babies?!

Back pains.

I purchased a Simmons mattress in 2001. After 2 years the middle of the bed started getting a hump. I went back to where I purchased it and they made me give them a check for $100.00 (Mattress disscounters)in case the mattress had a stain. Well a man came and checked the mattress and a week later I received a letter telling me the hump was less than an inch and they would not be replacing it. Well a few years has pasted and the hump has gotten bigger and where you lay feels like you are laying in a hole. If you try to move over you are rolling up a hill and you slide back down. My husband has put a piece of plyboard under the mattress this helps a little.

A few weeks ago I called Simmons directly they sent another man out to check the bed, this time he took pictures of the mattress and said it looked pretty bad to him but he only worked for bed check not Simmons.

Well today I received a letter from Simmons. this is what it said. Thank you for allowing us the opportunity to assist you with your Simmons product. Simmons offers a limited warranty and strives to be as fair as possible when evaluating warranty claims. In assessing your claim, we found no structural failure in either the mattress or box springs/foundation. In addition, the compaction of the panels in this style of bedding is to be expected. The compression does not affect the product's durability. As with other beds of this type, the thicker and more luxurious the filling materials, the more susceptible they are to compaction. Please note that this should not be considered a defect. The mattress is contouring to the shape of your body. As a result of these finding, we are unable to offer a replacement because the product is performing normally. We appreciate you giving us the opportunity to assist you.

So as you can see Simmons says that if you buy a new mattress, buy the cheapest one they have, because if you buy the best one you will sink in 2 years and have back problems.

We purchased this mattress because the salesman said it would last a long time and the swedish foam would last forever. How can Simmons say this is normal of high quality mattresses? We paid $1,600 for this mattress and expected to have a good mattress for more than a couple of years. I thought that Simmons was a good company but I guess I was wrong if this is how they treat their customers. I just want them to fix my mattress or replace it. What good is a warranty if the company treats you like this.

Six years ago we bought a Simmons King mattress-nobility firm. After 3 years we weren't sleeping well since the mattress 'caved in on the edges' where most of our body weight was displaced. Robinson's-May had closed and we thought we had no recourse even though our mattress was under a 10-year warranty.

We then learned we could go direct to Simmons for help . This required taking pictures of the mattress to show we had a 1/1/2 inch depression. We measured over an inch depression took the pictures of the mattress, gaping holes where the mattress handles 'pulled out' and waited for response. For a mattress that is supposed to be 'firm' it is flimsey and can be easily bent. We have the original sale papers and diagram showing us how often and in what way we should turn the mattress, which we did but it hasn't helped.

We received a letter saying they were unable to offer a replacement having found 'no structural failure'. Admitting in the letter that 'today's' products are more upholstered than they were a few years ago it is not an indication of an inferior product.

I am 65 years old and my husband is 76 years old and we do have back problems which are aggravated by our mattress. Yet Simmons won't stand by their product in good faith and are 'nit picking' for parts of an inch.

I bought a crib from Simmons Juvenile Furniture about 2 years ago now. Last night, my son woke me up as little ones do, just b/c he was fussy. I lowered the side of the crib, as I cannot reach over the top of it, took my son out and rocked him back to sleep. I then walked over to the crib with him to place him back down, when the whole lowered side of the crib broke and fell off. I was barely putting any pressure on the side at all, as I was holding my son.

I woke my husband to see if it could be fixed or if it was a mistake I made. It turns out that the whole plastic piece on the right side of the crib broke off and went flying across the room. Thank god my son was in my arms and not standing at the crib when this happened as he would have fell right out of the crib. I did call the company today and got the part replaced for free (with a bit of a fight) and they said it would take 7-10 days to get the part. I complained about that too, as where is my infant son going to sleep for 7-10 days?

Now my concern is as my son is growing older, children are known to bounce on the beds, holding the rails and stand and pull on them, what if it breaks again?? We did nothing to have it happen this time, imagine if my son had been a jumper? He would have flown across the room. The make of the crib is a Simmons model number 239180 04-289. I am nervous now for my son in this crib, but I dont have the money to buy a new crib. I see a lot of sleepless nights ahead of me for a while.

We purchased a Simmons Beauty Rest, Pillow Top,Back Care Ultimate mattress approximately 2-3 years ago and have taken excellent care of it (flipped mattress over and also top to bottom every 2 weeks per instructions). No matter what we do, the mattress sags in the middle. We went to the store that sold the mattress set to us (John Eye Big Sandy Superstore); they gave us a complaint form to fill out and mail in.

We did this and after several weeks, they sent us a letter and asked us to contact Simmons Company. We sent the information to them which they did not accept; we had to fill out their complaint forms. We did this and several weeks passed before they sent us another letter saying we had to take pictures of the mattress set and instructions how to take the pictures. We did this and mailed the pictures to them. After more weeks passed we received a letter saying they found no structural failure in eith the mattress or box springs.

They said compaction of the panels in this style of bedding is to be expected, and that the mattress is contouring to the shape of our bodies. They said they were encouraging us to turn and rotate the mattress every few months to minimize the impressions??? We have done this all along. To summarize their letter---as a result of these findings, we are unable to offer a replacement because the product is performing normally.

Today, July 25, 2005, I called and talked to Casandra at Simmons Company. It was unbelievable the way I was treated. She said if I wanted to wait 90 days I could start the complaint process all over again; send paperwork and pictures again. When I told her I could send a xerox copy of what I sent before (it had not changed), she said it would be refused. She also said the pictures could change in 90 days. I asked her to send a representative to our home to see for himself or to test it out. She said, we don't have a rep in your area and besides they wouldn't lie on your bed. I then asked her to send a truck by and pick it up which she thought I was being ridiculous. When I asked to speak to owner, Charlie Itell, she said he wouldn't answer my call and a letter to him would be returned.

I purchased a Simmons matress and matching box springs from Heilig Meyers of Keyser, WV ( who is now out of business) in Sept 1996. At the time of delivery the delivery persons said that my bed which consisted of a wooden headboard and footboard with side metal rails and 3 wooden slats was not enough support. At that time I went back to the store and asked what bedframe I needed to be covered under the warranty. I was sold a metal H type frame and told to use the 3 slats along with it. Appx May of 2002 the mattress started to lean sidways in the middle. By this I mean it literally leaned out on one side and leaned in on the other side about 3-4 inches from the bottom.

I checked a few consumer sites on the internet and quickly became concerned from other complaints that I would not receive any claim satisifaction from Simmons. I called Simmons and they sent me a 4 page claim form, which I filled out and returned along with my Purchase invoice, and per claim form about 8 pictures of the box springs, mattress, and frame.

I received back a letter that says I do not have the required frame and slats for this matress set. According to their claim form and the pictures of the types of frames, I feel that what I was using and what was recommended from their sales representatives (Hielig Meyers) and the price that I paid for the best mattress set and warranty that it should be covered no questions asked.

I am now having to spend additional funds to replace a mattress that was purchased less than one year ago. I find this completly unexceptable.