Complain about a product or service

Simmons Mattresses

Charles of Fort Wayne, IN February 9, 2010

We purchased a Simmons Norcross King Mattress and foundation. Just over a year later, we found deep indentations where we were sleeping. Flipping the mattress did no good. We filed a claim with Ashley Furniture. That process took over 3 months! When we were finally told we had to pick a replacement from the floor models, we chose a less expensive model from what we paid for the first time. 400.00.

So, we lost the 400.00, then had to pay shipping charges of 119.00 to get the new mattress, plus pay a delivery fee of almost 90.00. If this mattress holds up as long as the Simmons warranty of 10 years, it will be the last Simmons in this house. As well as we will never buy from Ashley Furniture again, either. Increased lower back pain so much that I could not stay in the bed longer than 4 hours.

Pamela of Vanleer, TN February 4, 2010

I purchased a Simmons Freemont Park Pillow Top Plush Mattress on 9/7/2005@ Rye's Furniture in Dickson,Tn 37055. There is a hole in the center of the mattress making it impossible to sleep comfortably. The mattress has a five year warrenty. I went to the store I purchased from but they no longer carry Simmons. Therefore, I was give your website for assistance.

Lauren of Meridian, ID January 21, 2010

We purchased a king size mattress set with a pillow top a year and a half ago and have had nothing but problems since. We were told by the salesperson that this was top of the line mattress set. We spent over 1500 for the set. Six months after we bought the set, the mattress had deep indentations where my husband and I sleep.

We rotated the mattress and that didn't help. We were told that this "top of the line" mattress wouldn't have the indentation problem, that's why we bought the expensive set. What a rip off. We have both had back pain and I have started to have numbness in my arms and legs to the point where I dread sleeping in the bed. The mattress set was not cheap and we cannot afford to buy a new set and are out 1500. Simmons won't honor the warranty stating normal body indentations.

William of Greencastle, PA December 28, 2009

I spoke with a customer support representative of Simmons regarding a mattress we purchased from Mattress Warehouse in Hagerstown, MD in April 2009. The edge of the mattress is breaking down. I was supposed to hear from a technician and have not heard from anyone. I would appreciate a call.

Wendy of Tavares, FL December 3, 2009

We previously had an ancient Simmons Beauty Rest mattress and decided as the advertisers tell us we should buy new... upgrade... all the dust mites.... old skin cells etc... etc etc. We purchased our new Simmons Black Helena model mattress in July of 08..... and beyond the first few MONTHS have NOT had a pleasant nights sleep since. The pillow top material degrades permanently and then causes the bed to remain in a constant hammock-like state when we are sleeping in it. The triple stranding of the coils appear not to have a real effect on the firmness nor support. I have garnered information from Mattress Firm that if the mattress does not have a certain depth depression WITHOUT a body on it --- well--- we are out of luck. I weigh 133 and am 5' 7" my husband 220 and is 5' 10.... hardly what one would think would stress the mattress to the point of discomfort we are BOTH experiencing. We rotated it at the 6 month point.... switched our respective sides---- nothing works. When I get out of bed and see him still asleep he looks like he has fallen into one of our famous Florida "sink holes" My back is sore every morning.

I purchased the Black Helena model specifically because of the triple twist coil feature and was assured the mattress wouldn't sag because of that. We loved our ancient Simmons Beauty Rest it still gave us a good nights sleep. At this point after spending a considerable amount of money on what is presumably a premier mattress I feel cheated, and stuck. I decided to check the Internet for other Simmons Black owners ratings-- or a solution to bringing the mattress back to it's original great feel it had in the store There are several blogs and complaints of the same nature.... the permanent compression of the pillow top, and "never having a good nights sleep" were both a consistent theme with this Simmons Black brand mattress. Initial quality and looks is 5 stars!!! after that it doesn't rate a zero. A king size mattress isn't a minor purchase and discarding it and buying some other brand is not within our budget.

Jane of Port Washington, NY November 22, 2009

I purchased a Simmons Beauty Rest mattress a year ago. Ater 1 month, the sides of the mattress collapsed, leaving large indentations where we slept. I called 1-800-Mattress, and they replaced it with a new mattress. Now,just shortly after the 1 year warranty expired, the new mattress is once again starting to collapse. Simmons sent out a technician who photographed the mattress. He never touched the mattress or even sat on it to feel the lumps and bumps that are keeping us awake every night. The company said the mattress is "conforming to our bodies and the mattress depressions are within their guidelines" and there is nothing that they can do for us. I had a Sealy mattress for 20 years before I needed to replace it. I am willing to pay the difference for an upgraded mattress, if they make one, or I want a refund so I can make a purchase that will hold up to normal use.

Chris of Mission Viejo, CA October 19, 2009

This is my second time writing to you. The first time you just sent me to where I bought it and Ortho made me pay a 50 fee to establish if the mattress is visibly shot. It still is not 1.5” depressed, so I continue to be screwed! This is very simple. I had Beautyrest’s when I was younger and they we a fine, this time in our new stately home 2 years ago – exactly on 8/28/07 we bought a 1500 Cal King Novinger Lux Firm Mattress and it has been the nightmare of our lives!

From the day we got it, it never felt like the one in the showroom – not nearly as firm! Then my wife always suffered from the materials, it made her too hot – this made her have to leave the bedroom and sleep elsewhere to get some shut eye, but after only a few months the back pain began and I am feeling it strongly right now as there is no firmness to the mattress what so ever!!!

As a reference I’m not a small man, but also not gigantic 6’ 230 lbs – my wife 5’ at 130 lbs. But let me say this and even knowing the mattress industry seems to be a non caring ruthless low down industry, I am TIRED of not being taken seriously after buying a top-of the line 1500 product, so this time I will be ruthless posting something about your product and your company policies unless I get a favorable response!

The last mattress I bought was 600 for a queen 11 years ago that now my daughter inherited and it’s in far better shape than the one we bought from you, so as now someone said when buying another mattress, they don’t make them like they use to! Well, the pricing went up considerably, so I want to get what I paid for!!!

If I have to go out and buy another mattress after 2 years and throw away 1500, Simmons should be ashamed of themselves and I will raise hell as this has been a nightmare!!! There was one mattress firmer for another 200/300 does that one last 2.5 years or 3? The warranty is crap, you’ve treated me the same way and Ortho well, they adhere to your warranty, so obviously it will get to be 1.5” depressed, by that time get ready to pay doctor bills for two!!! I will wait for a response for one week and prepare and see all the places where I’ll be blogging, posting, etc., about this injustice and lack of customer support from Simmons.

Simmons response. If there are no other manufacturing defects in the bedding product, the normal tolerance level of impressions ( 1 ∏”) must be exceeded in order to receive a replacement mattress.

Note, not one word of - we apologize, nothing!

Denise of Coram, NY September 22, 2009

In Dec 07, we "traded" in the Sealy for a Simmons Beautyrest World Class Cypress Plush (commonly known as the Monrovia). This bed was heaven- for the first 6 months that is! We have deep body impressions and the side is bowing outward. My husband has had a lot of back pain and I thought it was just him. Then in April 09, I started to incur BAD pain from this bed. I called 1-800- mattress and had to take the measurements and all the pictures of the mattress, only to find out later that they filed for bankruptcy and I beleive Sleepy's was in the procees of buying them. So I was referred to Simmons directly.

I have to say that they were very helpful and started a claim and in 3 days an inspector called and set an appt up for the following week. One week after the inspection I called Simmons and was told that they were going to replace my mattress. GREAT- I thought. However, in the letter that I recieved from Simmons, I have to pay them 85 for the mattress delivery and it has to be a money order or bank check- they can not even process a credit card....and they need a few tags from the mattress sent to them. Once they are in receipt of these items, then they will "order" a mattress for me. Are you telling me that there arent't ANY in a warehouse?

I would love a freshly made mattress, dont get me wrong, but it sounds like a run around. In addition, I have to dispose of my mattress as they do not do "pick-ups". I know that we are lucky that our bed qualifies for replacement, as so many other posters were not. But I bought a product, it is (as most are) DEFECTIVE, and I have to pay for delivery and dispose of THEIR trash for them. What about all those out there who were denied for "stains"- stains? Who are they kidding- they dont even pick up the mattress- the CONSUMER DIPOSES it! I would really love to know the rationalization on that! I know this replacement will probably feel good for the first 6 months- then I will be on my way to a SEALY spring Free!

Richard of New Rochelle, NY August 17, 2009

We bought a Simmons Beauty Rest mattress in October 2007, from Fortunoff of New York. The purchase price 2000.00. The mattress is less than two years old and is sagging. We follow the instructions by Simmons Customer Service to supply all the pictures required evaluating the claim. We received a letter dated July 9, 2009 from Simmons stating that there is no structual failure in the mattress-this is a normal body impression. When we tried out the mattress at Fortunoff there was no give in the mattress. As a result of their findings, Simmons is unwilling to offer a replacement.

When ny husband lied down on the mattress he sinks into it. My husband has a heart condition and two herniated discs. This has aggravated the pain in his back and has to sleep in the guest room. Due to my husband's health conditions we are forced to replace the mattress. It definitely won't be a Simmons. My husband is on a fixed income which will be a financial strain. Sinking into the mattress is not body impressions. If it was, why doesn't the mattress return to its original form? Why do you have warranties, when you don't honor them? A mattress life should be 10 years or more, not less than one. The mattress was sold to us with the information that it would be comfortable, with proper body alignment.

Jaime of Southfield, MI August 14, 2009

I bought a matress back in 2003. The mattress sunk in the middle to the point where recently I could not sleep on it. If you sleep on the side, you roll in the middle. I contacted Simmons who had an "inspector" come out. The inspector said the depression was 1 and 5/8 of an inch which is a defect. He said Simmons would get back to me with their final determination. They mailed me a letter stating that this is normal body imprints and that they would not replace the mattress.

This mattress is useless and you can not sleep on it. I have to buy a new bed now which is 1800. I thought my bed would last at least 10 years when I spent 1950 on the first Simmons mattress. Plus I have been going to the chiropractor to get my neck and spine adjusted due to the pain.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.