Complain about a product or service

Select Comfort Corp.

6105 Trenton Lane North, Minneapolis, MN

Select Comfort
• Intro
• Consumer Complaints
• Compliments

James of Newmarket, NH September 14, 2009

I've owned a Select Comfort 5000 king size bed for 10 years, nice bed no complaints about that. I've probably used the Sleep Number remote/pump system all of a dozen times over that period. This week I attempted to inflate one side of the bed and the pump failed, all air departing the bed leaving me flat - literally.

Well - the supposed 20 years warranty is really a "limited" warranty, meaning it only covers 50% of the pump. How much is the pump ~ 450.00. That's right, I only have to pay 225.00 plus 19.00 shipping (for UPS Ground). What a hoax. This is a small, plastic, low pressure air pump worth all of about 75 retail & I'm supposed to believe that somehow I was helped by a warranty?

I spent almost 2000 for this bed and was assured that it was worth every penny because it was guaranteed for 20 years ~ that is a [lie]. DON'T BUY SELECT COMFORT. THEY ARE SMUG AND DON'T [CARE] ABOUT THEIR CUSTOMERS.

Mary of Littleton, CO September 13, 2009

I purchased a Model 7000 Queen Bed. In the past year I have had respiratory problems. My doctor asked if there could be a source of mold in my home. Being in dry Colorado, I thought that unlikely. My brother in Minnesota saw on the web site that there have been problems with mold! My son and I looked (I have severe back problems and can not lift or lean over) and found black mold! I immediately called customer service and spoke to Chad on 9/7/09. He told me they would replace the components (air chambers and foam layers)and that the materials were now specially treated for mold. He said that I should put the old materials in the boxes and return postage would be paid. Problem: first, they only sent 2 foam layers and there are 3 in the bed; second, the air chambers are fine, but the foam layers were shrink wrapped. Once the foam has expanded, there is no possible way to fit the used foam in the boxes! Like trying to put toothpaste back in the tube! Has anyone else had this problem? What was the solution? I am still waiting to hear from Customer Service. I could not get through on Friday, 9/11/09.

James of Coweta, OK September 13, 2009

Model 5000 bought in 2005. Now at 4 years old the right side mattress started losing air overnight. Did not suspect the pump unit as it has solenoid valves with positive sealing oring seals that shut off the air after pumping the air chamber up. Soap bubble checked the air chamber connection and noticed tiny bubbles coming out around the plastic quick connect fitting at the end of the hose. Removed it and found a tiny, tiny crack around the nipple where the vinyl hose is connected. Removed the hose from the plastic connector and super-glued the cracked nipple portion. Reconnected the hose and BAM!...no more loss of air on the right side.

My therory: When new, the hose is limber and pliable and can easily move as the air chamber moves when ever there is motion on the bed. After a few years the hose hardens and becomes much less pliable. Therefore, the stress of movement is transfered to the air chamber connector. The male nipple from the air chamber can move somewhat and is flexible due to the flexibility of the air chamber material. However, the connector end of the air chamber is fairly secured by the tight fitting 4 inch firm foam border that surrounds the whole airchmaber. Looking at the connector's design and the sharp corner in the groove at the nipple end, it is the most obvious place where stress concentrations occurr and....eventually a crack will result.

Other than this, perfectly satisfied with the bed. I read all the complaints and while I did not contact CS on this issue, can't help but feel that maybe some of the other loss-of-air issues may have been the plastic connector beginning to crack. Note that it had not cracked all the way through but only about 30 - 40% of the circumference.

antonio of pasadena, CA September 11, 2009

I purchased my Sleep Number bed almost 6 years ago. It recently has started losing air quite rapidly. In the middle of the night, I wake up and have turn the pump on to re-inflate the bed at least once if not twice. I called Select Comfort and now they say they can't even find my customer information on file. After reading all these complaints, I might as well purchase a Stearns and Foster mattress. I paid over 1100 for my bed almost 6 years ago.

John of Bodfish , CA September 10, 2009

My Full size Sleep Number is 6 years and 7 months old. The sides of the mattress are now hanging over the base about 2 inches on the side. the foam supports on the side are breaking down. I almost slide off the bed when I lean down to put my slippers on in the morning. SN customer service told me to pump the bed up to 100 before I get out of bed in the morning ad then let it down to 70 when I get in bed. They told me this was normal wear.

I gave away a perfectly good 2 year old Posture Pedic mattres for this. My prior Posture Pedic was King size only 12 years old and in perfect shape. this is the first time I have ever had a mattress go bad on me and I am pushing 70.

Rosetta of Chicago, IL September 8, 2009

purchaced select comfort bed 01/28/04.I paid 1721.60 for this allergy trap i am a 58 year old lady with asthma.Feburary 09 i was placed on oxygen, which i am still on at this time. Two weeks ago i noticed a lot of red marks on my body, so i started looking in my bed because i was itching so bad. I found a bed bug on top of the matteress and unzipped the top cover and found mold inside, black mold. I,m very depressed i live alone on a fixed income. I don,t know what to do with this bed i,m forced too sleep on my sofa which is very uncomtabale when you have bad back.

Mary of Lincoln, CA September 7, 2009

We purchased a Sleep Number 7000 for over 3000 back in 2005. We got tired of taking other matresses back to the store when the middle bluged up like a small mountain. A year after purchase the sleep number started doing the same thing. We called the store and complained and they said if we bought a more expensive one that would have not happened. Great customer relations by some stupid SC sales person.

We tried various foams and over the years and wound up with two extra foam pads to try to get rid of the mountain in the middle. Nothing worked. Today we bought a 4x8 1 1/2 inch styrofoam insulation pad at Home Depot to put it under the air matress. That did not seem to work either. We called SC to get a new top pad that unzips from the rest of the system. They indicated they did not just sell the top pad and we would have to purchase the entire bed outside structure for a mere 800.

We decided to put up with this and eventually throw it away and purchase a new matress every 3 years at Costco. It will be cheaper. SC does not care about customers being satisfied with their matress they are just interested in customers buying their product. I say NEVER AGAIN. All my friends now say that too.

Colleen of White Plains, MD September 5, 2009

We purchased a king size bed set on August 15, 2009. Took 2 weeks for delivery and when it arrived, there was a long cut in one of the air chambers. The delivery man and we attempted to get ahold of customer service to see what to do. We were told to contact the store where purchased. The local store referred us back to customer service saying they did not handle damages. After 1 hour of trying to figure out what to do with no one was willing to take any responsibility for a damaged bed, we rejected the delivery and had it sent back. The following day we went into the local store and we were informed by the store manager that had she been at work she could have sent us out another air chamber. Our response was, no thank you we just want a refund. We were told no refund only an exchange. We were firm on our total dissatisfaction with the product, and in particular their customer service, and if the store manager would not give us the refund, we'd just leave it to our credit card company, American Express to deal with them.

The store manager got her customer service on the phone and explained that we were "threatening" to have American Express handle the refund. I then spoke with customer service, and after recalling the last 24 hours of hell with them and their shotty business practices and poor service, told them that we really don't care to even begin a relationship with Sleep Comfort when they have such lousy business practices. The refund was approved, I was given a refund # and told that we would receive separate refunds for delivery and the actual bed. It is now 8 days later, and we still have not seen any refund for the bed on our American Express account. I called Select Comfort Customer Service again, and they now tell me they have to track the bed down before they can issue a refund -- eventhough 8 days ago, customer service had a log of the delivery being rejected and sent back to the local warehouse. The latest is that they will issue the "RMA" (what ever that is) but it will be another 3-5 days before it will be credited back to our American Express. After reading the numerous consumer complaint problems, I will never recommend this bed or any of the Select Comfort products. Do not do business with Select Comfort!

A.J. of TRACY, CA September 3, 2009

I purchased my sleep comfort bed in 2005. I was generally happy with it, until one morning the frame collapsed and I hit my head on the night stand. Sleep Comfort offered to give me a new frame, but refused to pay for my medical injuries. I spoke with an attorney and he told me to sue them in small claims court. I am still in the process of collecting information for that law suit. A few weeks ago the bed started to leak air on one side. I called customer service (it took me over 20 minutes) to finally reach someone. I was told I would need to buy a new valve that goes into the air chamber. I am a senior citizen who is disabled and can no longer use my hands very well. When I told this to customer service, they told me to hire someone to fix my bed!! Sleep Comfort does not stand behind their product. I will never buy another bed from them ever again!! Their customer service department was no help at all. I hope that someone reads all these posts before they get swindled by Sleep Comfort!!!

Elisa of Columbia, CT September 2, 2009

What kind of company makes it "company policy" to not allow people to request certain delivery timeframes? I needed to have my bed delivered before 2PM, and I said that to the dispatcher when I made my appointment. He told me he would make a note of it on my file, but could not promise it would work. When I received a 2PM to 6PM timeframe for my delivery, I called and, although they had the note in front of them, they told me that I had to take that time, or change my appointment to another day. I asked if, by changing my appointment, I could get delivery prior to 2PM, and I was told they could not make that promise. When I asked why I couldn't request a certain timeframe, I was told that it was against company policy. I called customer service, and they also said they could do nothing to help me actually receive my 2000 bed. When I said that I may end up canceling my order, I was told "you have to do what you have to do." So I did. Next thing you know, I was being offered whatever time I needed, as well as having the delivery charge waived. This is extremely poor service, and I could only think that it boded of poor treatment in the future. I can't say anything about the actual product, but any company that treats a new customer in this way, and does nothing to work with a customer on arranging delivery, does not deserve my business.

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