Select Comfort - Disputed Orders

I just want to say a big thank you for this site. I went to a home show, and saw the Sleep Number bed. It was quite comfortable and the show assured me that the bed had a complete 20 year warranty so I had nothing to worry about.

We went to the store 2 days ago to purchase one and it costs $5,100 for a split king. We were told it took XL long twin sheets for the bottom. In the store, you had to buy a complete set for $350. I thought I would go check other stores. We checked and found that they were hard to find, so we decided to go look online. Thank goodness for that. I stumbled on this site and read all the problems with this bed and the mold issues, plus I learned that there was not a full 20 year warranty but only 2 years. Two years to me is nothing on a bed of that cost. I also was very concerned about the reporting of people having to fix their own beds, so I decided to cancel the bed until I had time to do more research.

Upon calling in to cancel (less than 24 hours later), I was asked why I was canceling. I explained that I learned about the mold issues and the fact that any repairs would be done by me. I'm no repairman. Thank goodness I had not received it and I was in the 3 day right to cancel. They explained that the mold issue was handled back in 2005. I asked what was done and was told that they use some microbiological spray on all the internal parts.

They explained that humidity and body chemistry caused the prior mold problem. They said that there would be no more problems; however, when I asked what was sprayed on the parts, I was told that that information was not available to the public. I explained that I would like to know since I would be sleeping in the bed and was told that if I told them what I might be allergic to, then they would tell me if there was a problem. I found that unacceptable.

I just want to commend you for having a site like this where people can learn about issues and then decide for themselves. I decided to not take the risk, cancel, and go look for a regular bed.

We purchased a $3340 bed from the Sleep Number store at the Francis Scott Key Mall in Frederick, Md. on 3/7. We paid cash via our bank debit card. We were assured by the store manager, Kyra E. that the bed we choose could accommodate our sleight bed frame. The delivery attempt took place approximately one week later. The bed could not fit under any circumstances, so the delivery company left with the bed.

We called to notify the mall store. We personally visited the store on 3/23 to obtain credit. The salesperson was only able to process the credit for $21 for "risers" that were left by the delivery company. We were told at the store that the "request" for refund was initiated. We waited until today, 3/29 and still had no refund issued to our bank account. We called the 800 number and spoke with Victoria, who referred us to her supervisor, Crystal. Crystal told us that they would begin the "paperwork" and that we would receive a refund "in about two or three weeks". I asked to speak with her supervisor, who she described as Jodie, but was told by Crystal that she could not "permit" me to "escalate" the issue with her supervisor.

It is clear to us that this entire transaction is a scam to withhold our money for as long as Sleep Number, Select Comfort can possibly hold. Or worse yet, not have our money returned whatsoever. Again, we did not take delivery of this bed and cannot get Select Comfort to return our money.

We have had our 900 series bed for 3 years. It has a compartment which zips onto the air chamber compartment. This holds the Foam pads which are themselves under the pillowtop for the mattress. This compartment has a poorly made bottom, much like the material under the old box springs. Ours ripped down the middle from the strain of the two of us rolling to the middle do to different pressures. I spent time over several days talking to the technician to order the new part. They sent the part charging me I dont remember the price.

We recieved it, it was the wrong part for our bed. I called them and was told they could not take the part back under any circumstances. I am stuck with the wrong item which they told me would fix my bed. I will never order another item from this company as long as I will live. I also tell everyone I know not to buy anything from them. They have poor service department and really stick it to the consumer.

I was told by the sales person at the Longview Mall location that my Mother would receive a $50.00 gift certificate for referring me to Sleep Number Beds. I purchased my bed about two months ago. I called today 11/04/08 and I spoke with Kim, the same lady that told me about the gift certificate in the first place. She calls me back and leaves a message that she was incorrect about the gift certificate. I am sure I'm not the only person that has been told incorrect information about this topic. I want to know who I need to talk to about getting my Mother her gift certificat that I was told she would get.

i went to check up their matrex; they did run a credit app in another store so i was preapproved for this; i did not like the credit plans and i did not place any order. THEY DID PLACE AN ORDER WITHOUT MY CONCENT. getting a debt for just asking that is not good business. i did call their Customer service; i did not like their treatment ; even they said they will cancel the order a order i never place in first place. if they did open a order and hit my credit without my concenpt who waranties me that they certanly will cancel this order and my credit will no be affected?

We ordered a Select Comfort 5000 over the phone on Jan 10th 2005. We told the sales person we didnt know which bed to order for our needs and he suggested the 5000 because it was the most popular. We also told him we already had a frame and box spring and that we only needed the mattress. We also asked him if anyone ever returned a bed and he said yes.

The bed was delivered along with the box frame. We called Select Comfort Customer Service and let them know that we had received a box spring that we didnt order and the Select Comfort representative told us that we would be sent a return authorization. To date we havent received a return authorization for the box spring.

Today, Jan 31, 2005 my wife called Select Comfort Customer Service and spoke with a supervisor (Chris) and was informed that the mattress was non-returnable. At 1:24 pm PST I called Select Comfort Customer Service and told them we would like to return our mattress. The Select Comfort Customer Service representative (Doreen) informed us that we couldnt return our mattress because it was sold to us as an outlet bed. I was told our bed was a discontinued model and we received a special low price.

After informing Doreen that we had never heard of an outlet bed she proceeded to tell me that the sales people were well trained in explaining what that was. After being told that there wasnt a supervisor available to talk with and that there wasnt a number I could call to talk with a supervisor I left my work and home number.

I have ordered an air mattress pump from Select Comfort and returned the pump back to them along with a note to request a refund but did not receive a refund. Listed below is my comments/reply that I've e-mailed to them to request my refund and their reply that they e-mailed back to me.

My e-mail to them:

This is to remind/inform you that back in Sept. or Oct. of 2003 I ordered an air mattress pump from you, that I've paid $100 and sent the pump back to you within about a month for a refund but I have not received my refund yet. I have also made a postal delivery confirmation. So I have called the Select Comfort location in Minneapolis, MN 55442 in Jan. 2004 to confirm. They have informed me that my refund will appear on my next one or two bank statements which was February and March but I still have not received the refund and it has not appeared on my bank statements. So they told me to contact them again if my refund does not appear on my next 2 statements. So I am confirming again to let you know.

Their reply:

We apologize for our delay in responding to your concern. Our records indicate that the amount of money you owed for the cost of the replacement pump under the pro-rated portion of the warranty was $100. There is not a refund that is set to be credited back to you. Please contact us at the e-mail address below if you have any further questions or concerns.